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Articoli di riviste sul tema "Begrisch Hall (New York, N.Y.)"

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Muscente, A. D., e Warren D. Allmon. "Revision of the hydroid Plumalina Hall, 1858 in the Silurian and Devonian of New York". Journal of Paleontology 87, n. 4 (luglio 2013): 710–25. http://dx.doi.org/10.1666/12-125.

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The feather-shaped Plumalina Hall, 1858 is revised on the basis of new and reexamined specimens from New York. Previously described from Givetian through Famennian deposits, a single compression of P. tenera n. sp. from the Rochester Shale extends the range into the Wenlock, and provides new information regarding Plumalina's biology. We assess the utility of morphologic characters in diagnoses of taxa, and present the first quantitative analysis of fossil hydroids to distinguish P. brevis n. sp. (Frasnian) from other Devonian species.Plumalina has been compared to plants, graptolites, and octocorals. Some interpretations have proposed affinities among hydrozoans based on colony form and the presence of putative polyp bases. Our analysis shows that, like extant thecate hydrozoans, Plumalina had a delicate, chitinous hydrocaulus with weakly articulated hydrocladia. An assemblage of in situ specimens, steeply inclined relative to the bedding plane in an Ithaca Formation (Frasnian Stage) turbidite, indicates that Devonian species produced sessile, erect colonies attached to a hard substrate, comparable to extant hydroids that feed in currents. Morphometric comparisons between putative Plumalina polyp bases and polyp bases of modern analogues reveal similarities to hydroids in the superfamily Plumularioidea McCrady, 1859. Plumalina is the most abundant fossil hydroid so far reported, and is pertinent to interpretations of the hydrozoan record.
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Glynn, L. E. "Lectins N. Sharon and H. Lis. Chapman and Hall, London and New York, 127 pages, £19.50 (1989)". Cell Biochemistry and Function 8, n. 3 (luglio 1990): 190. http://dx.doi.org/10.1002/cbf.290080313.

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Madaras, Larry, Richard A. Diem, Kenneth G. Alfers, Elizabeth J. Wilcoxson, Victoria L. Enders, Robert Kern, Gerald H. Davis et al. "Book Reviews". Teaching History: A Journal of Methods 11, n. 2 (4 maggio 1986): 80–96. http://dx.doi.org/10.33043/th.11.2.80-96.

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Ralph Lee Woodward, Jr., Central America: A Nation Divided. New York: Oxford University Press, 1985. Pp. 390. Cloth, $22.50; Paper $8.95. Second Edition. Review by Donald J. Mabry of Mississippi State University. Edward M. Anson. A Civilization Primer. San Diego: Harcourt Brace Jovanovich, 1985. Pp. 121. Spiral bound, $5.95. Review by Gordon R. Mork of Purdue University. Stephen J. Lee. Aspects of European History, 1494-1789. Second edition. London & New York: Methuen, 1984. Pp. viii, 312. Paper, $11.95. Review by Michael W. Howell of The School of the Ozarks. Roland N. Stromberg. European Intellectual History Since 1789. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1986. Fourth edition. Pp. x, 340. Paper, $18.95. Review by Irby C. Nichols, Jr. of North Texas State University. R. W. Southern. Medieval Humanism and Other Studies. New York: Basil Blackwell, 1985. Pp. 261. Cloth, $24.95; Paper, $10.95. Review by Benjamin F. Taggie of Central Michigan University. H. T. Dickinson. British Radicalism and the French Revolution, 1789-1815. New York: Basil Blackwell, 1985. Pp. 88. Paper, $6.95; F. D. Dow. Radicalism in the English Revolution, 1640-1660. New York: Basil Blackwell, 1985. Pp. 90. Paper, $6.95. Review by Harry E. Wade of East Texas State University. H. R. Kedward. Occupied France: Collaboration and Resistance 1940-1944. New York: Basil Blackwell, 1985. Pp. 88. $6.95; M. E. Chamberlain. Decolonization: The Fall of the European Empire. New York: Basil Blackwell, 1985. Pp. 86. $6.95. Review by Steven Philip Kramer of the University of New Mexico. Harriet Ward. World Powers in the Twentieth Century. London: British Broadcasting Corporation and the Heinemann Educational Books, 1985. Second edition. Pp. xvii, 333. Paper, $12.00. Review by Gerald H. Davis of Georgia State University. Paul Preston, ed. Revolution and War in Spain, 1931-1939. London and New York: Methuen, 1984. Pp. xi, 299. Cloth, $29.95: Paper, $12.95. Review by Robert Kern of the University of New Mexico. Glenn Blackburn. The West and the World Since 1945. New York: St. Martin's Press, 1985. Pp. vi, 152. Paper, $9.95. Review by Victoria L. Enders of Northern Arizona University. M. K. Dziewanowski. A History of Soviet Russia. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1985. Second edition. Pp. x, 406. Paper, $22.95. Review by Elizabeth J. Wilcoxson of Northern Essex Community College. Peter L. Steinberg. The Great "Red Menace": United States Prosecution of American Communists, 1947-1952. Westport, CT: Greenwood Press, 1984. Pp. xiv, 311. Cloth, $35.00. Review by Kenneth G. Alfers of Mountain View College. Winthrop D. Jordan, Leon F. Litwack, Richard Hoftstadter, William Miller, Daniel Aaron. The United States: Brief Edition. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1985. Second Edition. Pp. xiv, 513. Paper, $19.95. Review by Richard A. Diem of The University of Texas at San Antonio. Edwin J. Perkins and Gary M. Walton. A Prosperous People: The Growth of the American Economy. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1985. Pp. xiii, 240. Paper, $14.95. Review by Larry Madaras of Howard Community College.
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Malinky, John M. "New early Paleozoic Hyolithida and Orthothecida (Hyolitha) from North America". Journal of Paleontology 63, n. 3 (maggio 1989): 302–19. http://dx.doi.org/10.1017/s0022336000019454.

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Reexamination of collections of North American Hyolitha reveals the presence of several new genera and several taxa previously known only from southeastern Europe and the Soviet Union. New representatives of the family Hyolithidae in North America are Doescherina clarki n. gen. and sp. from the Upper Cambrian of Montana and Grantitheca glenisteri n. gen. and sp. from the Lower Cambrian of New York. The geographic and stratigraphic ranges of Nevadotheca Malinky are extended by placement of Hyolithes excellens Billings from the Lower Cambrian of Newfoundland and H. princeps Billings from the Lower Cambrian of Quebec in that genus, and by the occurrence of the new species N. heckeli in the Upper Cambrian of Tennessee. Diversity within the Hyolithidae is further increased by the discovery of specimens representing a new genus in the Upper Cambrian of Alberta, but that genus remains indeterminate because those specimens are not well preserved.The type lot of Hyolithes communis Billings from the Lower Cambrian of Quebec is here included under Nitoricornus Syssoiev, to which the species H. impar Ford from the Lower Cambrian of New York is also transferred. Morphology of specimens of Hyolithes quadricostatus Shaler and Foerste from the Lower Cambrian of Newfoundland requires placement under Holmitheca quadricostatus (Shaler and Foerste) and Novitatus mapesi n. sp., family Novitatidae, order Orthothecida. Formerly, Nitoricornus Syssoiev, Holmitheca Syssoiev, and Novitatus Syssoiev were known only from the Soviet Union. These occurrences extend their geographic ranges to North America. The first known representative of the family Pauxillitidae Marek in North America, Neopauxillites zlatarskii n. gen. and sp., extends the range of that family from the Ordovician of Czechoslovakia to the Lower Cambrian of Newfoundland.Overall poor preservation of type specimens of Hyolithes americanus (Hall), H. gregarius (Meek and Hayden), H. primordialis (Hall), and H. welleri Roy precludes complete diagnoses of these species and confident assignment to genus. Hyolithes americanus and H. welleri are tentatively included under Grantitheca; the other species remain under Hyolithes with question. The names of these species should not be used for new material until better preserved topotypes become available for study.
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McDonald, Archie P., H. Roger Grant e Robert Lindsay. "Sampling World History Textbooks". Teaching History: A Journal of Methods 14, n. 1 (5 maggio 1989): 29–33. http://dx.doi.org/10.33043/th.14.1.29-33.

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Review essay of Anthony Esler. The Human Venture. Vol. I: The Great Enterprise, A World History to 1500. Vol. II: The Globe Encompassed, A World History since 1500. Englewood Cliffs NJ: Prentice-Hall, 1986. Pp. xii, 340; xii, 399. Paper, $25.33 each volume. Instructor's manual available; William H. McNeill. A History of the Human Community. Second edition. Vol. 1: Prehistory to 1500. Vol. II: 1500 to the Present. Englewood Cliffs NJ: Prentice-Hall, 1987. Pp. xii, 474; xii, 430. paper, $25.00 each volume. Clothbound combined edition, $36.00; Peter N. Stearns. World History: Patterns of Change and Continuity. New York: Harper and Row, 1987. Pp. x, 598. $25.95. Instructor's manual available. Essay by Stephen S. Gosch of the University of Wisconsin-Eau Claire.
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Ahrens, H. "Jeffers, J. N. R.: Modelling. Outline Studies in Ecology. Chapman & Hall, London — New York 1982. 80 S., £ 2.75". Biometrical Journal 27, n. 2 (1985): 158. http://dx.doi.org/10.1002/bimj.4710270206.

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Work, David M., Charles E. Mason e Gilbert Klapper. "The Middle Devonian (Givetian) ammonoid Pharciceras from the New Albany Shale, Kentucky". Journal of Paleontology 81, n. 6 (novembre 2007): 1510–15. http://dx.doi.org/10.1666/06-063r.1.

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Pharciceras Hyatt, 1884 is the diagnostic ammonoid of the late middle Givetian Stage of the Middle Devonian Series. It occurs in the Rhenish Massif in Germany, the Montagne Noire in southern France, and in equivalent strata in the Anti-Atlas in southern Morocco. Verified North American occurrences of Pharciceras are confined to the New York succession, where the appearance of the ancestral species P. amplexum (Hall, 1886) in the Upper Tully Limestone represents an important and well-established biostratigraphic datum within the Taghanic onlap interval (see Aboussalam and Becker, 2001 for discussion). In this note we describe a second, distinctly younger, North American species, Pharciceras barnetti n. sp., from the New Albany Shale in eastcentral Kentucky that provides new evidence on the Taghanic onlap interval (Upper Tully/Geneseo Sequence of Baird and Brett, 2003) in the central Appalachian Basin. This occurrence is particularly significant because of its association with conodonts that provide a basis for refined correlations between the central Appalachian Basin and the Taghanic onlap succession in New York.
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Harvell, C. D. "A Functional Biology of Clonal Animals. Roger N. Hughes. Chapman and Hall (Routledge, Chapman and Hall), New York, 1990. xii, 331 pp., illus. $75. Functional Biology Series". Science 250, n. 4986 (7 dicembre 1990): 1456–57. http://dx.doi.org/10.1126/science.250.4986.1456-a.

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9

Sims, Robert C., Darlene E. Fisher, Steven A. Leibo, Pasquale E. Micciche, Fred R. Van Hartesveldt, W. Benjamin Kennedy, C. Ashley Ellefson et al. "Book Reviews". Teaching History: A Journal of Methods 13, n. 2 (5 maggio 1988): 80–104. http://dx.doi.org/10.33043/th.13.2.80-104.

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Michael B. Katz. Reconstructing American Education. Cambridge and London: Harvard University Press, 1987. Pp. viii, 212. Cloth, $22.50; E. D. Hirsch, Jr. Cultural Literacy: What Every American Needs to Know. Boston: Houghton Mifflin Co., 1987. Pp. xvii, 251. Cloth, $16.45; Diana Ravitch and Chester E. Finn, Jr. What Do Our 17-Year-Olds Know? A Report on the First National Assessment of History and Literature. New York: Harper & Row, 1987. Pp. ix, 293. Cloth, $15.95. Review by Richard A. Diem of The University of Texas at San Antonio. Henry J. Steffens and Mary Jane Dickerson. Writer's Guide: History. Lexington, Massachusetts, and Toronto: D. C. Heath and Company, 1987. Pp. x, 211. Paper, $6.95. Review by William G. Wraga of Bernards Township Public Schools, Basking Ridge, New Jersey. J. Kelley Sowards, ed. Makers of the Western Tradition: Portraits from History. New York: St. Martin's Press, 1987. Fourth edition. Vol: 1: Pp. ix, 306. Paper, $12.70. Vol. 2: Pp. ix, 325. Paper, $12.70. Review by Robert B. Luehrs of Fort Hays State University. John L. Beatty and Oliver A. Johnson, eds. Heritage of Western Civilization. Englewood Cliffs, New Jersey: Prentice-Hall, Inc., 1987. Sixth Edition. Volume I: Pp. xi, 465. Paper, $16.00; Volume II: pp. xi, 404. Paper, $16.00. Review by Dav Levinson of Thayer Academy, Braintree, Massachusetts. Lynn H. Nelson, ed. The Human Perspective: Readings in World Civilization. New York: Harcourt Brace Jovanovich, 1987. Vol. I: The Ancient World to the Early Modern Era. Pp. viii, 328. Paper, $10.50. Vol. II: The Modern World Through the Twentieth Century. Pp, x, 386. Paper, 10.50. Review by Gerald H. Davis of Georgia State University. Gerald N. Grob and George Attan Billias, eds. Interpretations of American History: Patterns and Perspectives. New York: The Free Press, 1987. Fifth Edition. Volume I: Pp. xi, 499. Paper, $20.00: Volume II: Pp. ix, 502. Paper, $20.00. Review by Larry Madaras of Howard Community College. Eugene Kuzirian and Larry Madaras, eds. Taking Sides: Clashing Views on Controversial Issues in American History. -- Volume II: Reconstruction to the Present. Guilford, Connecticut: The Dushkin Publishing Groups, Inc., 1987. Pp. xii, 384. Paper, $9.50. Review by James F. Adomanis of Anne Arundel County Public Schools, Annapolis, Maryland. Joann P. Krieg, ed. To Know the Place: Teaching Local History. Hempstead, New York: Hofstra University Long Island Studies Institute, 1986. Pp. 30. Paper, $4.95. Review by Marilyn E. Weigold of Pace University. Roger Lane. Roots of Violence in Black Philadelphia, 1860-1900. Cambridge, Massachusetts, and London: Harvard University Press, 1986. Pp. 213. Cloth, $25.00. Review by Ronald E. Butchart of SUNY College at Cortland. Pete Daniel. Breaking the Land: The Transformation of Cotton, Tobacco, and Rice Cultures since 1880. Urbana and Chicago: University of Illinois Press, 1985. Pp. xvi, 352. Paper, $22.50. Review by Thomas S. Isern of Emporia State University. Norman L. Rosenberg and Emily S. Rosenberg. In Our Times: America Since World War II. Englewood Cliffs, New Jersey: Prentice-Hall, 1987. Third edition. Pp. xi, 316. Paper, $20.00; William H. Chafe and Harvard Sitkoff, eds. A History of Our Time: Readings on Postwar America. New York: Oxford University Press, 1987. Second edition. Pp. xiii, 453. Paper, $12.95. Review by Monroe Billington of New Mexico State University. Frank W. Porter III, ed. Strategies for Survival: American Indians in the Eastern United States. New York, Westport, Connecticut, and London: Greenwood Press, 1986. Pp. xvi, 232. Cloth, $35.00. Review by Richard Robertson of St. Charles County Community College. Kevin Sharpe, ed. Faction & Parliament: Essays on Early Stuart History. London and New York: Methuen, 1985. Pp. xvii, 292. Paper, $13.95; Derek Hirst. Authority and Conflict: England, 1603-1658. Cambridge: Harvard University Press, 1986. Pp. viii, 390. Cloth, $35.00. Review by K. Gird Romer of Kennesaw College. N. F. R. Crafts. British Economic Growth During the Industrial Revolution. New York: Oxford University Press, 1985. Pp. 193. Paper, $11.95; Maxine Berg. The Age of Manufactures, 1700-1820. New York: Oxford University Press, 1985. Pp. 378. Paper, $10.95. Review by C. Ashley Ellefson of SUNY College at Cortland. J. M. Thompson. The French Revolution. New York: Basil Blackwell, 1985 reissue. Pp. xvi, 544. Cloth, $45.00; Paper, $12.95. Review by W. Benjamin Kennedy of West Georgia College. J. P. T. Bury. France, 1814-1940. London and New York: Methuen, 1985. Fifth edition. Pp. viii, 288. Paper, $13.95; Roger Magraw. France, 1815-1914: The Bourgeois Century. New York and Oxford: Oxford University Press, 1985. Pp. 375. Cloth, $24.95; Paper, $9.95; D. M.G. Sutherland. France, 1789-1815: Revolution and Counterrevolution. New York and Oxford: Oxford University Press, 1986. Pp. 242. Cloth, $32.50; Paper, $12.95. Review by Fred R. van Hartesveldt of Fort Valley State College. Woodford McClellan. Russia: A History of the Soviet Period. Englewood Cliffs, New Jersey: Prentice-Hall, 1986. Pp. xi, 387. Paper, $23.95. Review by Pasquale E. Micciche of Fitchburg State College. Ranbir Vohra. China's Path to Modernization: A Historical Review from 1800 to the Present. Englewood Cliffs, New Jersey: Prentice-Hall, 1987. Pp. xiii, 302. Paper, $22.95. Reivew by Steven A. Leibo of Russell Sage College. John King Fairbank. China Watch. Cambridge and London: Harvard University Press, 1987. Pp. viii, Cloth, $20.00. Review by Darlene E. Fisher of New Trier Township High School, Winnetka, Illinois. Ronald Takaki, ed. From Different Shores: Perspectives on Race and Ethnicity in America. New York and Oxford: Oxford University Press, 1987. Pp. 253. Paper, $13.95. Review by Robert C. Sims of Boise State University.
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MIDDLETON, SIMON. "THE TRANSFORMATION OF EIGHTEENTH-CENTURY AMERICA". Historical Journal 42, n. 4 (dicembre 1999): 1147–53. http://dx.doi.org/10.1017/s0018246x99008870.

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Contested boundaries: itinerancy and the shaping of the colonial American religious world. By Timothy D. Hall. Durham: Duke University Press, 1994. Pp. x+196. ISBN 0-8223-1522-X. £10.97.Original meanings: politics and ideas in the making of the Constitution. By Jack N. Rakove. New York: Alfred A. Knopf, 1996. Pp. xvi.+439. ISBN 0-394-57858-9 £19.26.Parades and the politics of the street: festive culture in the early American republic. By Simon P. Newman. Philadelphia: University of Pennsylvania Press, 1997. Pp. xiv+271. ISBN 0-8122-3399-9. £24.42.Transatlantic radicals and the early American republic. By Michael Durey. Kansas: University of Kansas, 1997. Pp. xi+425. ISBN 0-7006-0823-0 £25.71.
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Libri sul tema "Begrisch Hall (New York, N.Y.)"

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1902-1981, Breuer Marcel, Postal Matthew A e Marcel Breuer and Associates, a cura di. Begrisch Hall at Bronx Community College, City University of New York, 2050 Sedgwick Avenue, University Heights, the Bronx: Built 1956-1961, Marcel Breuer and Associates, architects. New York, N.Y: The Commission, 2002.

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Hall, Henry, e James Jabez Hall. Cayuga in the Field, a Record of the 19Th N. Y. Volunteers, All the Batteries of the 3D New York Artillery, and 75Th New York Volunteers, by H. and J. Hall. Creative Media Partners, LLC, 2018.

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3

Platt, John David Ronalds. United States Independent Treasury System; [its Significance and Application to] Federal Hall, N. H. S. , New York. [with a Note on the Customs House Period; Background and Evaluation Study]. Creative Media Partners, LLC, 2018.

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Platt, John David Ronalds. United States Independent Treasury System; [its Significance and Application to] Federal Hall, N. H. S. , New York. [with a Note on the Customs House Period; Background and Evaluation Study]. Creative Media Partners, LLC, 2015.

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5

Waddell, Alfred M. 1834-1912. Confederate Soldier: An Address Delivered at the Written Request of 5,000 Ex-Union Soldiers, at Steinway Hall, New York City, Friday Evening, May 3d, 1878, for the Benefit of the 47th N. Y. Veteran Volunteers. Creative Media Partners, LLC, 2018.

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Atti di convegni sul tema "Begrisch Hall (New York, N.Y.)"

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Barreto Fernandes, Francisco António, e Bernabé Hernandis Ortuño. "Usability and User-Centered Design - User Evaluation Experience in Self-Checkout Technologies". In Systems & Design 2017. Valencia: Universitat Politècnica València, 2017. http://dx.doi.org/10.4995/sd2017.2017.6634.

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The increasing advance of the new technologies applied in the retail market, make it common to sell products without the personal contact between seller and buyer, being the registration and payment of the products made in electronic equipment of self-checkout. The large-scale use of these devices forces the consumer to participate in the service process, which was previously done through interaction with the company's employees. The user of the self-checkout system thus performs all the steps of the purchase, from weighing the products, registering them and making the payment. This is seen as a partial employee, whose participation or performance in providing services can be used by the company to improve the quality of its operations (KELLEY, et al 1993). However this participation does not always satisfy the user, and may cause negative experiences related to usability failures. This article presents the results of the evaluation by the users of the self-checkout system. The data were collected in Portugal through a questionnaire to 400 users. The study analyzes the degree of satisfaction regarding the quality and usability of the system, the degree of motivation for its adoption, as well as the profile of the users. Analysis of the sample data reveals that users have basic or higher education and use new technologies very often. They also have a high domain of the system and an easy learning of its use. The reason for using self-checkout instead of the traditional checkout is mainly due to "queues at checkout with operator" and "at the small volume of products". In general, the sample reveals a high degree of satisfaction with the service and with quality, however, in comparative terms, self-checkout is not considered better than operator checkout. The evaluation of the interaction with the self-checkout was classified according to twenty-six attributes of the system. The analysis identifies five groups with similar characteristics, of which two have low scores. "Cancellation of registered articles", "search for articles without a bar code", "manual registration", "bagging area", "error messages", "weight sensor" and “invoice request "are seven critical attributes of the system. The results indicate that the usability analysis oriented to the self-checkout service can be determinant for the user-system interaction. The implications of empirical findings are discussed together with guidelines for future research.Keywords: Interaction Design, Self service, Self-checkout, User evaluation, UsabilityReferencias ABRAHÃO, J., et al (2013). Ergonomia e Usabilidade. 1ª Edição. São Paulo: Blucher. ALEXANDRE, J. W. C., et al (2013). Análise do número de categorias da escala de Likert aplicada à gestão pela qualidade total através da teoria da resposta ao item. In: XXIII Encontro Nacional de Engenharia de Produção, Ouro Preto. BOOTH, P. (2014). An Introduction to Human-Computer Interaction (Psychology Revivals). London Taylor and Francis. CASTRO, D., ATKINSON, R., EZELL, J., (2010). Embracing the Self-Service Economy, Information Technology and Innovation Foundation. Available at SSRN: http://dx.doi.org/10.2139/ssrn.1590982 CHANG, L.A. (1994). A psychometric evaluation of 4-point and 6-point Likert-type scale in relation to reliability and validity. Applied Psychological Measurement. v. 18, n. 2, p. 05-15. DABHOLKAR, P. A. (1996). Consumer Evaluations of New Technology-based Self-service Options: An Investigation of Alternative Models of Service Quality. International Journal of Research in Marketing, Vol. 13, pp. 29-51. DABHOLKAR, P. A., BAGOZZI, R. P. (2002). An Attitudinal Model of Technology-based Selfservice: Moderating Effects of Consumer Traits and Situational Factors. Journal of the Academy of Marketing Science, Vol. 30 (3), pp. 184-201. DABHOLKAR, P. A., BOBBITT, L. M. & LEE, E. (2003). Understanding Consumer Motivation and Behavior related to Self-scanning in Retailing. International Journal of Service Industry Management, Vol. 14 (1), pp. 59-95. DIX, A. et al (2004). Human-Computer Interaction. Third edition. Pearson/Prentice-Hall. New York. FERNANDES, F. et al, (2015). Do Ensaio à Investigação – Textos Breves Sobre a Investigação, Bernabé Hernandis, Carmen Lloret e Francisco Sanmartín (Editores), Oficina de Acción Internacional - Universidade Politécnica de Valência Edições ESAD.cr/IPL, Leiria. HELANDER, M., LANDAUER, T., PRABHU, P. (1997). Handbook of Human – Computer Interaction. North–Holland: Elsevier. KALLWEIT, K., SPREER, P. & TOPOROWSKI, W. (2014). Why do Customers use Self-service Information Technologies in Retail? The Mediating Effect of Perceived Service Quality. Journal of Retailing and Consumer Services, Vol. 21, pp. 268-276. KELLEY SW, HOFFMAN KD, DAVIS MA. (1993). A typology of retail failures and recoveries. J Retailing. 69(4):429 – 52.
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