Thèses : « Users involvement »

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Kammen, Jessika Riemske van. « Conceiving contraceptives the involvement of users in anti-fertility vaccines development / ». [S.l. : Amsterdam : s.n.] ; Universiteit van Amsterdam [Host], 2000. http://dare.uva.nl/document/55482.

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Engström, Jon. « Patient involvement and service innovation in healthcare ». Doctoral thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106661.

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This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) and innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Through research initiative containing four healthcare units and 68 patients, the present thesis combines healthcare research (e.g., Anderson and Funnell, 2005; Nelson et al., 2002) with service research (e.g., Grönroos, 2006; Vargo and Lusch, 2008, 2004) to explore three aspects of patient involvement and service innovation. Firstly, the concept of patient involvement itself is investigated through an extensive literature review of empirical research on patient involvement. A model describing the antecedents, forms and consequences of patient involvement is proposed. What value is, and how patients can co-create value is discussed from the perspectives of healthcare research and service management thought. Secondly, the thesis proposes a diary-based methodology for involving patients in service innovation. My colleagues and I developed the methodology in collaboration with the participating care providers and applied it in practice. We used the experiences we gained from the project and the contributions from the patients to examine the opportunities for user involvement in service innovation. The participants contributed with ideas and insights stemming from their experiences in their contact with healthcare and other resources. We suggest the following three ways of learning from the collected data: As ideas for improvements; through summary reports to illustrate other quantitative data; and as narratives to promote change. Thirdly, the thesis explores patients’ motivations to participate in service innovation, a hitherto unexplored field. Through an analysis of patients’ contributions and interviews with participants we found that there are a number of factors that motivate patients to participate and that participation is perceived as a social- and meaningladen event. Patients derive psychological well-being and support from participation, but disease was sometimes a barrier to participation. This thesis elaborates on how the most motivated users can be involved in service innovation, applying thinking from the lead-user methodology to a healthcare setting. Overall, the thesis explores patient involvement from new perspectives and, by doing so, adds to our collective efforts to improve healthcare.
Denna avhandling syftar till en mer patientcentrerad och effektiv sjukvård. Den bidrar till en strömning inom forskningen som menar att sjukvården kan förbättras genom en omdefiniering av patientrollen – från en roll som passiv mottagare till aktiv, samskapande aktör. Patienten kan ses som en resurs både i utförande av vården (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) och inom utveckling och innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Avhandlingen kombinerar sjukvårdsforskning (Anderson and Funnell, 2005; Nelson et al., 2002) med tjänsteforskning (Grönroos, 2006; Vargo and Lusch, 2008, 2004) i en forskningsansats som innefattar fyra vårdenheter och 68 patienter. Den utforskar tre aspekter av patientinvolvering och tjänsteinnovation. För det första undersöks konceptet patientinvolvering genom en omfattande litteraturöversikt av den empiriska forskningen på området. Översikten leder till en konceptuell modell för att beskriva patientinvolvering: vad dess förutsättningar är, vilka former av patientinvolvering som finns och vad patientinvolvering leder till. Avhandlingen diskuterar även begreppet värde och hur patienter kan samskapa värde, utifrån perspektiv inom vårdforskning och tjänsteforskning. För det andra föreslår avhandlingen en dagboksbaserad metod för att involvera patienter i tjänsteinnovation. Deltagande patienter skriver i denna metod ner sina ner sina idéer och upplevelser varje dag under två veckors tid. Mina kollegor och jag utvecklade metoden i samarbete med personal från de deltagande vårdenheterna och applicerade den på praktiken. Erfarenheterna från projektet och de deltagande patienternas bidrag användes för att utforska möjligheterna med patientinvolvering i utvecklingen av vården. Vi föreslår tre sätt att lära sig från det insamlade materialet: som direkta idéer till förbättringar; summerat till rapporter för att ge kvalitativ förståelse av andra kvantitativa mätningar; och enskilda patienters berättelser kan användas för att förmedla patientperspektivet i organisationen och mana till förändring. För det tredje undersöker avhandlingen patienters motivation att bidra till tjänsteinnovation, ett hittills outforskat område. Genom en analys av patienters bidrag och genom intervjuer med deltagare finner vi att patienter motiveras att delta av en rad olika anledningar, från ett behov av upprättelse till en glädje av att utföra aktiviteten. Deltagandet uppfattas som en social och meningsfull händelse. Patienter upplever psykiskt välbefinnande och stöd genom att delta, även om sjukdom kan vara ett hinder i deltagandet. Avhandlingen undersöker även hur de allra mest motiverade patienterna kan identifieras och inkluderas i tjänsteinnovation, detta inspirerat av lead user-metoden (von Hippel, 1986). Sammantaget utforskar avhandlingen patientinvolvering och tjänsteinnovation från nya perspektiv och bidrar därmed till våra gemensamma ansträngningar för att förbättra vården och patienters välbefinnande.

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Bunting, Valerie Jane. « The empowerment of mental health service users in Northern Ireland : the impact of user involvement in the voluntary sector ». Thesis, University of Ulster, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.232845.

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Findlay, Helen. « Sanctuary versus business culture : perspectives of service users and professional staff towards service user involvement at a UK hospice ». Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17563.

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AIM - To explore the perspectives of service users and professional staff towards service user involvement within the context of a changing cultural environment at a UK hospice. METHOD - Case study and thematic analysis including interviews with 16 staff including the CEO and 6 service users at a UK hospice. FINDINGS - Three overarching themes were identified: involvement and disempowerment in decision-making; belonging and alienation in a period of organisational change; struggle to maintain wellbeing and identity in a changing culture. A key finding is that service users receiving care from the hospice wanted their voices to be heard, valued and respected for their personal care and issues affecting the hospice. Service users did not consider it a burden to be asked for their views. They felt disempowered by a consultation process about organisational changes that appeared not to take their views on board. There is a need to consider whether a reliance on surveys for involving service users is sufficient or can become tokenistic. External social-political-economic pressures plus increasing privatisation of public services could influence the way that hospices operate in future. This could involve moving from a sanctuary to a business culture and potentially towards managerialism by adopting a regulatory rather than rights-based approach with an emphasis on increasing reach, measuring numbers and hitting targets. Service users being viewed as consumers with a focus on reablement/rehabilitation activities and less on psychosocial support could also serve to push hospices to start behaving more like hospitals. CONCLUSION - More qualitative research is needed to ensure the voices of service users living with a life-limiting illness are heard. The contributions they make towards co-production of services and research should also be heard and influence practice and policy. Service users should also be more involved in education and training of staff.

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El-Habta, Emelie. « Housing Designed by Developers : The Weak Role of the Architect and the Forgotten Users ». Thesis, Umeå universitet, Arkitekthögskolan vid Umeå universitet, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-138782.

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The Swedish housing sector has changed from being part of the welfare state into being market-driven. During the last century political decisions has enabled this change together with changes regarding the actors involved in the building industry. The role of the architect has weakened and users are not involved in the process of designing housing at all. I propose an alternative estate agency called Bricolage where the users are involved in the design process of their homes from start to finish. Bricolage would not find you the home of your dreams but instead build it together with you. The process started with interviews with the users where functions, materials, style, common spaces, light and atmosphere were discussed. The interview resulted in a written document and a storyboard that worked as a stepping stone to build the first model of the apartment. After that a second interview was held with each family to discuss the models and storyboards. Together with the family small changes were made in the model. When the separate models were finished I assembled them, making an apartment block of eight apartments. I presented the apartment block model at an event receiving very positive feedback from the user group with many of them eager to move in. Designing housing with the architect in a driving role and with a high user involvement the future design of housing can be of much higher architectural quality. The large scale industry of housing is difficult to change but small architect originated practices such as Bricolage can be a good way to take charge over the design process. A practice like Bricolage can have a close contact with the users, conduct personal interviews and really get to the core of what a family needs and want from their home. The transparent design process ensures the user that they pay for what they requested. For the architectural profession it can be a way to strengthen our role in the housing sector.

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Ross, Philippe. « Mediation in new media production : representation and involvement of audiences/users at NESTA Futurelab ». Thesis, London School of Economics and Political Science (University of London), 2005. http://etheses.lse.ac.uk/115/.

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This thesis addresses the interface between producers of new media and their audiences/users as it manifests itself in production. It is based on a case study of NESTA Futurelab (a production-research laboratory in educational new media) conducted in its first year of existence, as its staff sought to define the endeavour —'what it is for' and, more importantly, 'whom it is for'. Drawing on science and technology studies (STS) and media theory, this study challenges models of the producer-user interface which endorse 'technical mediation' in proposing alternatives to its three components — the use bias, overstated co-design and the ontological divide between producers and users. In response to the use bias, the study of Futurelab demonstrates that the producers' perceptions of their audiences (both users and partners) determine from the outset decisions as to the organization's purpose, structure, methodology and outputs. Overstated co-design is countered by uncovering the producers' downplaying of direct user involvement and any pretension to scientific methodology through which they engage the users. This study stresses the more pervasive practice of mediation whereby they represent the absent users. This is further conceptualized through their portrayal as 'experience-based experts' — the producers claim the ability to contribute substantively to production by virtue of their social experience, while minimizing their technical competence. Lastly, the presumed ontological divide between producers and users is contested by illustrating that the spheres of production and reception overlap in the producers' experience, which is reactivated on an ad hoc basis in production. Through notions such as 'reflexivity', 'prior feedback', 'producer-user overlap', `mediated quasi-interaction' and 'experience-based expertise', the producer-user interface is thus inscribed in the continuity of producers' social experience rather than being seen as an interaction purposely and strategically instated at a discrete moment. The most notable instances of continuity are captured by the producers' playing of the synthetic role of producer-user, which rests on the claimed proximity between production and other relevant social situations.

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Villanueva, del Pozo María José. « An agile model-driven method for involving end-users in DSL development ». Doctoral thesis, Universitat Politècnica de València, 2016. http://hdl.handle.net/10251/60156.

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[EN] Domain-specific languages (DSLs) are considered to be a powerful tool for enhancing the efficiency of software developers and bring software development closer to end-users from complex domains. However, the successful development of a DSL for a complex domain is a challenge from the technical point of view and because end-user acceptance is key. Despite this fact, the relevant role of end-users during DSL development has traditionally been neglected. Normally, end-users participate at the beginning to communicate their preferences but they do not participate again until the DSL is completely implemented. As a consequence, if the language to develop reaches a complex domain, the chances that errors appear in the DSL are higher and solving them could involve large modifications that could have been avoided. As a solution, in this PhD thesis, we propose an agile, model-driven method to involve end-users in DSL development. This thesis researches if the combination of best practices from the model-driven development (MDD) discipline and best practices from agile methods is a suitable approach to involve end-users in the DSL development process. In order to validate the proposal, we have selected a highly complex domain such as the genetic analysis domain and we have collaborated with geneticists from three organizations. The proposed method has been used to involve these geneticists in the development of a DSL for the creation of genetic analysis pipelines. Simultaneously, we have carried out an empirical experiment to validate whether end-users and developers were satisfied with the proposal.
[ES] Los lenguajes específicos de dominio (DSLs) son una herramienta muy potente para mejorar la eficiencia de los desarrolladores de software, así como para acercar el desarrollo software a usuarios sin conocimientos informáticos. Sin embargo, su principal problema es que desarrollar un DSL es complejo; no sólo desde el punto de vista técnico, sino especialmente porque la aceptación de dicho lenguaje por parte de los usuarios finales es clave. A pesar de este hecho, los métodos tradicionales de desarrollo de DSLs no enfatizan el importante rol de los usuarios finales durante el desarrollo. Normalmente, los usuarios participan al inicio para comunicar sus preferencias, pero no vuelven a participar hasta que el DSL está completamente desarrollado. Si el lenguaje a desarrollar aborda un dominio complejo, la posibilidad de que existan errores en el DSL es mayor, y su solución podría conllevar a modificaciones de gran calibre que podrían haberse evitado. Como solución, en esta tesis proponemos un método de desarrollo de DSLs, ágil, y dirigido por modelos que involucra a los usuarios finales. Esta tesis investiga si la combinación de buenas prácticas del desarrollo dirigido por modelos (MDD) y de buenas prácticas de métodos ágiles es adecuada para involucrar a los usuarios finales en el desarrollo de DSLs. Para validar la idoneidad de la propuesta, se ha seleccionado un dominio complejo como el de los análisis genéticos y se ha colaborado con un conjunto de genetistas procedentes de tres organizaciones. El método propuesto se ha utilizado para involucrar a dichos genetistas en el desarrollo de un DSL para la creación de pipelines para el análisis genético. Conjuntamente, se ha llevado a cabo un experimento empírico para validar si los usuarios finales y los desarrolladores están satisfechos con la propuesta de la presente tesis. En resumen, las contribuciones principales de esta tesis doctoral son el diseño e implementación de un método innovador, ágil y dirigido por modelos para involucrar a los usuarios finales en el desarrollo de DSLs, así como la validación de dicha propuesta en un entorno industrial en un desarrollo real de un DSL.
[CAT] Els llenguatges específics de domini (DSLs) son una ferramenta molt potent per a millorar l'eficiència dels desenvolupadors de programari, així com per a apropar el desenvolupament de programari a usuaris sense coneixements informàtics. El problema es que desenvolupar un DSL es complex, no sols des del punt de vista tècnic, sinó especialment perquè l'acceptació de dit llenguatge per part dels usuaris finals es clau. Malgrat aquest fet, els mètodes tradicionals de desenvolupament de DSLs no emfatitzen l'important rol dels usuaris finals durant el desenvolupament. Normalment, els usuaris participen a l'inici per a comunicar les seues preferències, però no tornen a participar fins que el DSL està completament desenvolupat. Si el llenguatge a desenvolupar aborda un domini complex, la possibilitat de que hi hagen errors en el DSL es major i solucionar-los podria implicar modificacions de gran calibre que podrien haver-se evitat. Com a solució, en aquesta tesis proposem un mètode de desenvolupament de DSLs, àgil i dirigit per models que involucra als usuaris finals. Aquesta tesis investiga si la combinació de bones pràctiques del desenvolupament dirigit per models (MDD) i de bones pràctiques de mètodes àgils es adequada per a involucrar els usuaris finals en el desenvolupament de DSLs. Per a validar la idoneïtat de la proposta, s'ha seleccionat un domini complex com el dels anàlisis genètics i s'ha col·laborat amb un conjunt de genetistes procedents de tres organitzacions. El mètode s'ha utilitzat per a involucrar a dits genetistes en el desenvolupament d'un DSL per a la creació de pipelines per al anàlisis genètic. Al mateix temps, s'ha dut a terme un experiment empíric per a validar si tant els usuaris finals com els desenvolupadors estan satisfets amb la proposta de la present tesis. En resum, les contribucions principals d'aquesta tesis doctoral son el disseny i implementació d'un mètode innovador, àgil i dirigit per models per a involucrar als usuaris finals en el desenvolupament de DSLs, així com la validació de la proposta en un entorn industrial amb un desenvolupament real d'un DSL.
Villanueva Del Pozo, MJ. (2016). An agile model-driven method for involving end-users in DSL development [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/60156
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Mosquera, Mario. « Assessing barriers and opportunities for users involvement in quality control : a case study from Colombia ». Thesis, London School of Hygiene and Tropical Medicine (University of London), 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.417117.

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Magnusson, Peter R. « Customer-oriented product development : experiments involving users in service innovation ». Doctoral thesis, Stockholm : Economic Research Institute, Stockholm School of Economics [Ekonomiska forskningsinstitutet vid Handelshögsk.] (EFI), 2003. http://www.hhs.se/efi/summary/618.htm.

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Olsson, Eva. « Designing Work Support Systems – For and With Skilled Users ». Doctoral thesis, Uppsala : Acta Universitatis Upsaliensis : Univ.-bibl. [distributör], 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-4275.

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Grant, Tom. « The involvement of users in the design of home use medical devices : challenges and incentives for change ». Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16283.

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The prevalence and use of medical devices in the home environment continues to grow in the United Kingdom (UK) and Worldwide. It is recognised that such devices offer significant benefits to both patients and the National Health Service in the UK. The design of home use medical devices however represents a considerable challenge to designers and manufacturers alike. Developing devices that are usable and understandable by inexperienced, lay or dexterity impaired users requires an understanding across a breadth of disciplines. Previous research in this field has explored these challenges in attempt to offer support for developers of home use medical devices. There have been very few studies however that have explored whether the design community actually need, want or use such guidance, before considering whether this literature is adopted correctly. Through case studies, an online survey and in depth interviews this thesis suggests that industry practitioners are sceptical of the value of design guidance towards user involvement in home use medical device design. Consequently the practitioners in this research make little or no use of the formal design methods and supportive guidance documents available to them. More typically, practitioners in the home use medical device field use their own personal experiences and knowledge from working in the industry to adapt their own approaches to design. This thesis reports that the greatest challenge to involving users in the design of home use medical devices are the internal corporate and traditionally hierarchical barriers between stakeholders within the design process. In contrast to previous research offering support for designers and developers of home use medical devices this thesis calls for a wider change in design practice to facilitate the application of usability principles. As a conclusion to this thesis, recommendations for further research to address these changes in practice are proposed to industry professionals in the medical device industry. This thesis is submitted as part of the requirement for the Degree of Doctor of Philosophy at Loughborough University.

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Domingo, Vilar Albert 1984. « User involvement in FTTH deployments as a key to success ». Doctoral thesis, Universitat Pompeu Fabra, 2015. http://hdl.handle.net/10803/348882.

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Les connexions de banda ampla estan esdevinguent un servei essencial per a qualsevol llar. Estar connectat a més de 100Mbps, a 1Gbps, o a 10Gbps, és més un problema econòmic que no pas un de tecnològic. Aquesta Tesi té com a propòsit demostrar que l’usuari és la peça principal de les xarxes d’accés de fibra – en especial dels de Fibra Fins a la llar – tot desenvolupant un escenari de model tecno-econòmic de compartició de xarxa d’accés. Actualment, la xarxa està dominada pels desplegaments de Dalt cap a Baix fets per operadors de telecomunicacions que encara veuen en l’usuari el consumidor dels seus serveis. Tot i això, aquesta Tesi implementa un model de Baix cap a Dalt on l’usuari esdevé part de la xarxa d’accés. És més, es converteix en inversor de la xarxa de fibra i obté mes beneficis quants més usuaris agrega, derivant així en una xarxa compartida per la comunitat. El paper de l'Estat , els municipis i els operadors privats són analitzats com a possibles factors que poden ajudar o dificultar les iniciatives d'usuari.
Broadband connections are becoming an essential service of any home. To be connected at more than 100Mbps, to 1Gbps, or to 10Gbps, is more an economical problem, rather than a technological one. The dissertation purpose is to proof that users are the key piece of the fiber access networks – especially of Fiber to the Home – by developing a techno-economic sharing access network scenario model. Currently, the network is dominated by Top-down deployments made by telecom operators that still see in the user the consumer of their services. However, this dissertation implements a Bottom-up approach, and the user becomes a stakeholder of the access network. Moreover, he turns into one investor of the fiber work, and gets more benefits by adding more users, thus deriving into a community-shared network model. The role of State, Municipalities, and private operators are analyzed as possible factors that may help or hinder those user initiatives.

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Ferebee, Susan Shepherd. « An Examination of the Effect of Involvement Level of Web Site Users on the Perceived Credibility of Web Sites ». NSUWorks, 2006. http://nsuworks.nova.edu/gscis_etd/515.

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Individuals are increasingly relying on Internet content to influence life-impacting decisions. This reliance generates the need for these individuals to evaluate the credibility of this content and demands that Web designers effectively communicate the credibility of Web content to the users. In order to understand credibility evaluation, the purpose of this study was to understand how user involvement affects perceived credibility. The study determined the relationship between two variables: enduring involvement and situational involvement and the study measured the effect of these two independent variables on the perceived credibility of Web sites. Two levels of enduring involvement, high and low, were examined. Two levels of situational involvement were also evaluated: decision-task and no decision-task. The two variables produced a 2 X 2 (Enduring Involvement X Situational Involvement) design. The main effects and interaction effects were analyzed, and the effects of enduring involvement and situational involvement on the perceived credibility of Web sites were measured. A supplemental analysis assessed whether the four groups produced by the factorial design (high enduring involvement - decision-task, high enduring involvement - no decision-task, low enduring involvement - decision-task, and low enduring involvement - no decision-task) varied with regard to the Web site element categories (source, message, receiver, context, and medium) noticed during credibility evaluation. The research found that the interaction effect between enduring involvement and situational involvement significantly influenced perceived credibility. Perceived credibility decreased as situational involvement was introduced to Web site users with low enduring involvement in the topic of the Web site. On the other hand, perceived credibility increased as situational involvement was introduced to Web site users with high enduring involvement in the topic of the Web site, Also, as situational involvement was introduced, the user's focus shifted to a more central focus (regardless of enduring involvement level) and different Web site elements were noticed. Based on the findings, credibility markers were defined for different involvement levels. These findings served as a foundation for the development of a Web Credibility Design model that can aid Web site designers in more effectively communicating credibility to users.

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Lahti, Angelica, et Sanna Naraha. « Etik vid användarinvolvering : Att se individen bakom användaren ». Thesis, Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23698.

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Idag kopplas ofta etik inom användarmedverkan till behovet av användare i utvecklingsstadiet av IT-produkter. Det är svårt att hitta etiska riktlinjer för bemötande av användare genom en projektprocess. I denna studie hanterades detta genom att identifiera etiska temaområden relaterade till bemötande och samarbete med användare genom en litteraturstudie. Studien syftar till att undersöka hur praktiker hanterar utmaningar som de upplever vid användarinvolvering i ett IT-projekts olika stadier. Den syftar även till att ge praktiker stöd vid upptäckt och hantering av etiska utmaningar. Med intervjuer har praktikers nuvarande lösningar på upplevda problem identifierats och utmaningar verifierats. Intervjuade praktiker reflekterande inte över sitt beteende angående hur de hanterar etiska utmaningar. Det framgår tydligt att utmaningar ofta hanterades när de uppstod, istället för att förebyggas. Studien resulterar i ett lösningsförslag i form av utbildning och konkretiserande av etiska koncept som kan användas som stöd vid utmaningar inom användarinvolvering.
Nowadays ethics within user involvement will often be linked to the need for users in the development stage of IT-products. It is hard to find ethical guidelines regarding the treatment of users throughout a project process. In this study that is approached by identifying ethical themes, related to treatment of users, and cooperation with users through a litterateur review. The study aims to investigate how practitioners solve challenges they experience in user involvement throughout all the stages of an ITproject. It also aims to give practitioners support in finding and managing ethical challenges. With interviews, practitioners’ current solutions to experienced problemshave been identified and challenges have been verified. Interviewed practitioners did notconsider how they manage ethical challenges. It is obvious challenges often get approached when they appear, rather than get prevented. The study results in a proposal regarding ethical solutions as education and substantiating ethical concepts which can be used as support to solve challenges within user involvement.

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Alderson, Hayley. « Exploring commissioners, service providers and treatment service users' views about involvement in public health commissioning : a case study of local alcohol services ». Thesis, University of Newcastle upon Tyne, 2016. http://hdl.handle.net/10443/3178.

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This research investigates stakeholders’ knowledge of, and experience in, public health commissioning of alcohol services in North East England. Public health commissioning has undergone significant transformation during the course of this research. However, health policies and legislation have consistently supported the concept of stakeholder involvement in all stages of the commissioning process. Alcohol is an issue that spans health and wider public health services. On a global level alcohol is the fifth leading cause of morbidity and premature death and is causally linked to over 60 diseases. The growing recognition of both the harmful effects of excessive alcohol consumption, and the rising associated costs have made it a major public health priority in recent years, both internationally and within the UK. The North East has one of the highest prevalence rates for excessive drinking and alcohol related health inequalities. A qualitative case study approach was adopted, focussing on the commissioning of alcohol services in a specific local area. Semi structured interviews and focus groups were used to obtain the perspectives of commissioners, alcohol service providers, general practitioners and alcohol service users. Collectively, all study participants were stakeholders in the commissioning process. However, understanding about what constituted stakeholder involvement was not consistent among participants and often definitions were limited to public and patient consultation. Stakeholder participation was often viewed as an end point rather than a process, the implication being that ‘any involvement was good involvement’. Furthermore, participatory approaches did little to ensure that stakeholder involvement actually influenced planning and decision making. Arnstein’s Ladder of participation was used to examine the extent of stakeholder involvement and a revised ladder is proposed. For many stakeholders, contribution to commissioning decisions seemed to occur at a tokenistic level, resulting in minimal motivation for at least some stakeholders to become involved in the commissioning process.

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Danet, Theon L. « A Study of The Impact of Users' Involvement, Resistance and Computer Self-Efficacy on the Success of a Centralized Identification System Implementation ». NSUWorks, 2006. http://nsuworks.nova.edu/gscis_etd/478.

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A recent Presidential Directive (PD) mandated, as an IT requirement, that all government agencies establish a centralized identification management system. This study investigated the impact of user's involvement, computer self-efficacy and user's resistance on the success of a centralized identification management system. The research methodology proposed was a web-based survey approach conducted at NASA Langley Research Center. Information System (IS) use was the construct employed to measure IS implementation success. The results of this study indicated a strong reliability for the measures of all constructs (users' involvement, computer self-efficacy, user's resistance, and system use). Two statistical methods were used to formulate models and test predictive power: Multiple Linear Regression (MLR) and Ordinal Logistic Regression (OLR). In both models (MLR and OLR), the User Involvement dimension had the highest predictor weight in predicting system use. This empirical study showed that success is related to user's involvement, computer self-efficacy and user's resistance. Results were consistent with prior literature demonstrating the partial model is also valid in new context such as government agencies

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Karlsson, Johanna, et Kirsi Minkkinen. « Radikal Kundinvolvering : - innovativt samskapande för tjänstekvalitet ». Thesis, Mittuniversitetet, Avdelningen för kvalitets- och maskinteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-38825.

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Tidigare forskning har visat att kundinvolvering kan ske på olika nivåer, där dehögsta nivåerna bidragit till bland annat ökad kundnöjdhet, konkurrenskraftigafördelar och förbättrat införande av nya tjänster hos organisationerna. Syftet medstudien har varit att bidra med kunskapsutveckling kring Radikal Kundinvolveringinom tjänstesektorn. Begreppet var nytt för forskningsområdet och få tidigarestudier visade effekterna av djupgående kundinvolvering. Den teoretiskareferensramen inleddes med kundfokus inom Offensiv kvalitetsutveckling,kundengagemang och kundinvolvering för att slutligen mynna ut i begreppetRadikal Kundinvolvering. Den kunskapsteoretiska utgångspunkten i studien harvarit hermeneutisk med abduktiv ansats. Kvalitativa djupintervjuer har använts sommetod för datainsamling. Till intervjuerna valdes fyra organisationer sombedömdes ha arbetat med Radikal Kundinvolvering och frågor rörandeerfarenheter, effekter och framtidsutsikter ställdes utifrån en semistruktureradintervjumall. Intervjumaterialet analyserades med utgångspunkt frånforskningsfrågorna. Förutom att stärka resultaten från tidigare forskning, visadeförfattarnas slutsats på att organisationerna kombinerade olika metoder förkundinvolvering och att effekterna av Radikal Kundinvolvering blev stärktorganisationskultur, ökad kommunikation och delaktighet. Arbetet ledde också tillatt kundgrupper vars åsikter vanligtvis inte fångades genom traditionella metoderblev hörda.
Previous research shows that customer involvement can occur on different levels,where the highest ones have had effects like increased customer satisfaction,competitive advantages and improved introduction of new services for theorganisations. The purpose of the study was to develop a deeper knowledge ofRadical Customer Involvement within service development. The term was new tothe field of research the and few studies had mentioned the effects of deepercustomer involvement. The theoretical framework leads the reader from customerorientation within Total Quality Management, customer engagement and customerinvolvement to Radical Customer Involvement. The research method washermeneutic with an abductive approach. Qualitative in-depth interviews wereused to collect data. Four organisations that were considered working with RadicalCustomer Involvement were chosen for the study and questions involvingexperiences, effects and the future of the field were asked with the help of a semi-structured interview guide. The analysis was based on the questions of the study.Besides strengthening previous research, the authors conclusion showed that theorganisations combined different methods of customer involvement and thatRadical Customer involvement had positive effects on the organisations culture,communication and participation. It also helped raise the voice of customers thattraditional methods were unable to reach.

2019-06-27

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Odejimi, Opeyemi. « An exploratory, descriptive mixed method study of active service users and carers involvement in adult nursing and social work students' pre-registration education ». Thesis, University of Wolverhampton, 2017. http://hdl.handle.net/2436/621912.

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There has been a surge in the involvement of service users and carers in health and social care education, research, and practice in the last three decades within the United Kingdom. However, there are few studies that have evaluated the impact of Involvement in health and social care students' education. This study explored the impact of active involvement in Adult Nursing and Social Work pre-registration education. It provided a tripartite perspective from the perceptions of the three main stakeholders involved: students, academic staff and service users/carers in a specific Higher Education setting in the United Kingdom. A concurrent embedded mixed-methods approach was employed in this study. The study sample was drawn from the three participating stakeholder groups. A total of 38 participants took part in this study. Qualitative information was gathered using semi-structured interviews and focus groups, which explored participants' perspectives of the impact of active involvement in Adult Nursing and Social Work pre-registration degrees. Questionnaires was the data collection tool for the quantitative information required in this study. Questionnaire was helpful in obtaining contextual information about the participants and service users and carers' involvement at the research site. It was used to gather factual information about the participants and the current nature of the involvement in Adult Nursing and Social Work pre-registration degree as it was being practiced at the time of data collection and characteristics that may influence or affect the impact of involvement Qualitative data was analysed thematically from the semi-structured interviews and focus groups. Additionally, descriptive and cross-tab analysis of quantitative data was carried out. Then, a side-by-side comparison was used to identify aspects of the qualitative and quantitative findings that were convergent and conflicting. Findings of this study indicated that the scope and integration of service users and carers in educational activities varied greatly within and between subjects even within the same university. Social Work degree reported a wider scope and greater inclusion than the Adult nursing degree. Two main factors account for this notable differences between the two degrees. These are: the duration of involvement being a regulatory requirement by the Professional Regulatory and Statutory Bodies as well as the duration of conducting involvement. Furthermore, this study revealed that involvement influences all three main stakeholders in Higher Education. Some beneficial outcomes of involvement were similar in the academic staff and students' participant groups. Academic staff and service users/carers raised similar concerns. Overall, the participants indicated that service users and carers' involvement is generally positive and makes an important and unique contribution to the education of nurses and Social Workers supporting the delivery of patient/client-centred care. This study contributed to new knowledge about involvement in Adult Nursing and Social Work pre-registration degrees by generating a holistic view of its impact. This was achieved by exploring these impacts from a tripartite perspective of the three main stakeholders in Higher Education. This study also developed a modified six rung model that helps to involvement is active and meaningful. A partnership framework was proposed to inform future involvement practices and research about ways of optimising the beneficial outcomes and limiting the inhibitory factors of service users and carers' involvement in students' education. Overall, this study provided insights into best practices and pitfalls to avoid, which may be of value to HE providers, education commissioners as well as Professional Statutory and Regulatory Bodies regarding the practices of service users and carers' involvement in Higher Education.

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Igbonagwam, Okey Azu. « The Role of Security Clearance, Users' Involvement, and Computer Self-Efficacy in the Efficiency of Requirements-Gathering Process : An Information-Systems Case Study in the U.S. Military ». NSUWorks, 2008. http://nsuworks.nova.edu/gscis_etd/184.

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The central research problem of this study was the challenges that occur with the United States Joint Warfighters Center's (JWFC) implementation of information systems (IS) requirements-gathering process. Thus, this study investigated the contribution of perceived security clearance (PSC), developer perceived user involvement (DPUI), and computer self-efficacy (CSE) to efficiency of the perceived requirements-gathering process (PERGP). Due to the perceived efficiency of IS development, the U.S. Department of Defense statutory document called the Joint Capability Integration and Development System (JCIDS), mandated that as an IS development requirement, the rapid development of IS was needed to sustain U.S. warfighters. As a result, the central aim of this study was to look at several variables that may predict the efficiency to the IS requirements-gathering process at JWFC. The central research question behind this study was: What are the contributions of PSC, DPUI, and CSE to the PERGP at the JWFC? This study proposed a theoretical model, and two statistical methods were used to formulate models and test predictive power: Multiple Linear Regression (MLR) and Ordinal Logistic Regression (OLR). The sample size of this study included 61 IS developers from JWFC. The results of this study indicated a strong reliability for the measures of all variables (PSC, DPUI, CSE, and PERGP). Moreover, results of both models developed indicated that DPUI is a significant contributor to PEGRP, while CSE was demonstrated to be significant contributor to PEGRP only via the OLR model providing the indication that the relationships among the measured variables was non-linear. Additionally, results demonstrated that DPUI was the most significant contributor to PEGRP in both models, while PSC had little or no contribution to the dependent variable, PEGRP. This study also identified two key implications for practice and research. The first impaction of this study is the investigation of unique factors such as PSC and PEGRP in the context of military-based IS development within DOD organizations. Results of this study can help managers in government organizations that are faced with security clearance issues to identify contributors in the early phase of IS development that could possibly hinder PEGRP. The second implication of this study is the non-significant results related to PSC in this investigation. For researchers, such results may need future validation in other governmental and military-based organization. Moreover, such results may indicate to managers in government organizations that are faced with security clearance issues that security clearance, at least as indicated by the results of this study, has no major hindering on the PEGRP. These results maybe profound in their implications and, as such, needed additional validations.

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Nineham, C. « Involving service users and carers in mental health education : mental health students' perspectives of the impact of direct involvement on their learning and practice ». Thesis, Canterbury Christ Church University, 2012. http://create.canterbury.ac.uk/11017/.

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Service user involvement (SUI) in healthcare and education is an established element of government policy. Emerging research demonstrates that SUI in education can positively impact on mental health students' learning. However, limited empirical attention has been paid to the impact on practice in this area. Moreover, no research has investigated whether impact on practice is sustained. Section B describes a qualitative study exploring qualified clinical psychologists' (CPs) experiences of a placement-based service user and carer involvement (SUCI) scheme during their training. The study focused on understanding their perception of the scheme's impact on their learning and practice and whether the impact on practice was sustained. Seven CPs were interviewed, predominantly 32-33 months post-scheme. Interpretative Phenomenological Analysis was used to analyse the data. Four super-ordinate themes were identified: “Contextual and relational factors underpinning learning”; “Learning: Personal and professional development”; “The enduring impact on practice”; and “Personal reflections and meaning-making”. The findings are discussed in relation to existing literature and relevant theory, including adult learning theories and social positioning theory. The findings suggest that SUCI in placement-based learning during training can support CPs' personal and professional development and a partnership approach to practice. Two participants' experiences highlight factors raising questions regarding for whom and when SUCI may be beneficial to learning. Methodological limitations, implications for SUCI in clinical psychology training and directions for future research are presented.

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Clayton, Peter, et n/a. « User involvement in academic library strategic planning : congruence amongst students, academic staff and libary staff at the Canberra College of Advanced Education ». University of Canberra. Library and Information Studies, 1988. http://erl.canberra.edu.au./public/adt-AUC20050627.142122.

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The present study attempted to answer two questions: do academic library users have a distinctive and useful input to make to library strategic planning? If they do, what mechanisms will permit them to participate effectively in this planning process? To address these questions research was carried out in two stages at a single institutional site, the Canberra College of Advanced Education. The first of these utilised a structured group discussion process, Nominal Group Technique (NGT). This was used both as an indicator of user planning priorities and as a pilot research technique contributing to the design of a subsequent survey. This survey obtained a response rate of over 90 percent from a sample of 379. The study attempted to establish that academic staff and students do have a worthwhile input to make to planning by testing for congruence between the rankings of library planning priorities of these user groups and the rankings of planning priorities of Library staff. No strong positive correlations were established between the priorities of student groups and Library staff, although in the survey the priorities of academic staff and Library staff were found to be related. These results suggest users do have a worthwhile input to make to library strategic planning. Other tests for congruence were also applied between and within respondent groups, because if a group was found to have different priorities there would be a prima facie case for consulting members of that group as part of the planning process. Both mechanisms used in the present study were considered successful. User surveys have been employed for planning in previous studies with a future-oriented component. However, it appears that this may have been the first formally reported application of NGT to library management. Experience in the present study suggests it is a highly suitable technique for situations such as strategic planning, where generation of ideas or comment on priorities is required. However, an attempt to establish congruence between the results obtained using NGT and those obtained from the survey yielded inconclusive results. It is believed that major changes in the institutional environment were principally responsible for this, although a methodological limitation may also have contributed. The study concludes with suggestions for further research.

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Abdul, Kudus Syahibudil I. « The value of personalised consumer product design facilitated through additive manufacturing technology ». Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/34616.

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This research attempted to discover how Additive Manufacturing (AM) can best be used to increase the value of personalised consumer products and how designers can be assisted in finding an effective way to facilitate value addition within personalisable product designs. AM has become an enabler for end-users to become directly involved in product personalisation through the manipulation of three-dimensional (3D) designs of the product using easy-to-use design toolkits. In this way, end-users are able to fabricate their own personalised designs using various types of AM systems. Personalisation activity can contribute to an increment in the value of a product because it delivers a closer fit to user preferences. The research began with a literature review that covered the areas of product personalisation, additive manufacturing, and consumer value in product design. The literature review revealed that the lack of methods and tools to enable designers to exploit AM has become a fundamental challenge in fully realising the advantages of the technology. Consequently, the question remained as to whether industrial designers are able to identify the design characteristics that can potentially add value to a product, particularly when the product is being personalised by end-users using AM-enabled design tools and systems. A new value taxonomy was developed to capture the relevant value attributes of personalised AM products. The value taxonomy comprised two first-level value types: product value and experiential value. It was further expanded into six second-level value components: functional value, personal-expressive value, sensory value, unique value, co-design value, and hedonic value. The research employed a survey to assess end-users value reflection on personalised features; measuring their willingness to pay (WTP) and their intention to purchase a product with personalised features. Thereafter, an experimental study was performed to measure end-users opinions on the value of 3D-printed personalised products based on the two value types: product value and experiential value. Based on the findings, a formal added value identification method was developed to act as a design aid tool to assist designers in preparing a personalisable product design that embodies value-adding personalisation features within the product. The design method was translated into a beta-test version paper-based design workbook known as the V+APP Design Method: Design Workbook. The design aid tool was validated by expert designers. In conclusion, this research has indicated that the added value identification method shows promise as a practical and effective method in aiding expert designers to identify the potential value-adding personalisation features within personalisable AM products, ensuring they are able to fully exploit the unique characteristics and value-adding design characteristics enabled by AM. Finally, the limitations of the research have been explained and recommendations made for future work in this area.

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Bahammam, Omar S. O. « The social needs of the users in public open space : the involvement of socio-cultural aspects in landscape design of the outdoor urban environment in Ar Riyadh, Saudi Arabia ». Thesis, University of Edinburgh, 1995. http://hdl.handle.net/1842/15747.

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With the modern development and urbanisation in the city of Ar Riyadh, the capital of Saudi Arabia, public gardens were introduced as the major public recreational facilities. The establishment of the public gardens commenced at the beginning of the 1980s. Since that time, the number of public gardens has reached 34. They vary in size, the smallest is about 3,000 sq. m. and the largest is about 455,000 sq. m. The rapid development of these facilities, in such a short time, did not allow for extensive assessment of the residents' needs. Rather, the design of these gardens emerged without precedent, based on foreign examples. Because of the adoption of foreign design ideas, the outcome did not respond to the socio-cultural aspects which existed in and were respected by the society. The study was an attempt to recognise and understand the relationship between the sociocultural aspects that govern and guide people's behaviour and the outdoor recreational environment. In order to investigate the relation between human behaviour and the physical environment, three research techniques were defined by which the various dimensions and details concerning the socio-cultural aspects which govern human behaviour can be identified, described and clarified. The techniques used are archive search, observing the behaviour-environment and a questionnaire survey. As a results of the analytical process, specific issues which strongly related to the socio-cultural aspects of human behaviour in the outdoors were identified as important in determining the level of compatibility between the intended behaviours and their meanings and the physical setting of the recreational environment. In order to create a coherent built environment that responds positively to the intended functions expected by certain people, knowledge and understanding of their socio-cultural values and behaviours must be acquired and applied in the design process.

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Barnes, Ben. « User involvement + project success : revisited / ». Leeds : University of Leeds, School of Computer Studies, 2008. http://www.comp.leeds.ac.uk/fyproj/reports/0708/Barnes.pdf.

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Wishart, Jocelyn. « User involvement with microcomputer software ». Thesis, University of Surrey, 1988. http://epubs.surrey.ac.uk/2118/.

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Nordlander, Wiik Marcus. « Utvecklarmedverkan : Ett annorlunda perspektiv på relationen mellan utvecklare och användare : En undersökning över hur utvecklare kan involveras i användarens verksamhet ». Thesis, Linköpings universitet, Informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-136433.

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Inom systemutveckling har utvecklare och användare länge samarbetat för att nå mer framgångsrika systemutvecklingsprojekt. Detta samarbete grundar sig i vad som brukar kallas den skandinaviska skolan eller den skandinaviska traditionen. Detta var en utveckling som var mycket tydlig i de skandinaviska länderna som innebar att man började arbeta med medbestämmande på arbetsplatser och man började involvera de tilltänkta användarna i systemutvecklingsprojekt. Detta är ursprunget till konceptet användarmedverkan som är populärt att tala om idag och som nästan ses som en nödvändighet för att nå framgångsrika projekt. Användarmedverkan står för involveringen av användare i aktiviteter under systemutvecklingsprocessen. Detta är ett utforskat tillvägagångssätt som bevisats kunna bidra med många positiva effekter till systemutvecklingsprojekt. Trots att användarmedverkan har blivit en accepterad norm blir majoriteten av alla systemutvecklingsprojekt inte framgångsrika. System är ofta inte anpassade efter användarnas villkor och i projekten finns det inte någon med makt att påverka som bevakar deras intressen. Detta väcker fråga om samverkan skulle kunna ske på andra sätt för att fånga verksamhetens behov och få framgångsrika IT-lösningar. Därför introducerar och undersöker denna studie möjligheterna kring en utvecklarmedverkan. Utvecklarmedverkan innebär en involvering av utvecklare i användares verksamhet. Det ger ett nytt fokus på användarna och innebär en samverkan där användarna har makt att påverka. I linje med detta syfte ämnar studien besvara följande tre forskningsfrågor; På vilka sätt kan utvecklare involveras i användarens verksamhet?, Vilken nytta kan man se av involveringen?, Vilka utmaningar kan man möta vid involveringen?. Studien har följt en kvalitativ metod där data har samlats in genom en litteraturstudie, samt genom semi-strukturerade intervjuer. Intervjuerna har genomförts via ett samarbete med ett konsultföretag där intervjupersoner har plockats från deras personalstyrka eller kundbas. Genom en tematisk analys har jag i studien kommit fram till att förutom att det innebär ett nytt arbetssätt där många olika roller ska samarbeta så krävs det även att man kan påvisa att den tid och pengar man lägger på utvecklarmedverkan är värd den nytta det kan bidra med. Studien lyfter den möjliga nyttan av utvecklarmedverkan dels som en allmän större förståelse mellan utvecklare och användare och dels att det möjliggör en verksamhetsförbättring för användare.
It is not a new thing for developers and users to work together in system development projects for the projects to succeed. This collaboration comes from what is known as the Scandinavian approach. This refers to a progress that took place in and was dominant in Scandinavia where codetermination in the workplace became important and they started to involve users in the decisions regarding new computer systems. The Scandinavian approach is the origin of user participation, which is well used today and almost considered necessary to reach success in system development. User participation stands for the participation of users in activities during the development. User participation is well researched and acknowledged to contribute to successful development projects. Although user participation has become established most of system development projects does not end in success. Often the systems don’t meet the needs of the users and there’s also often no one with influence that sees to their interests. This leads to the question if collaboration between developers and users could be done by other means, as a way to identify business needs and reach successful IT-solutions. Because of this, this study introduces and explores the possibilities surrounding the concept developer participation. Developer participation stands for the participation of developers in the user’s activities. This presents a new way to look at it with a new focus on the users which means collaboration where the users have the power to influence. In extension of this objective the study was set to answer these three research questions; How can developers participate in the users business?, What benefits can the participation lead to?, What challenges can the participation face?. The study was carried out with a qualitative approach where data was collected through literature and semi-structured interviews. The study was conducted with help from a consultant company which accounted for the interviewees through their staff and customer base. With a thematic coding as the analytic method the study concludes that developer participation face mainly two challenges. It means that a new approach where quite different people have to collaborate are introduced and this approach has to be proven worth the time and money it takes to use it. Furthermore the study presents a greater understanding between developers and users and an opportunity for organizational improvements on the user side as possible effects of developer participation.

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Souza, Danillo Teixeira de. « Avaliação ex post do novo Siafi com base na satisfação dos usuários finais : uma abordagem sob a perspectiva do gerenciamento de projetos de TI no setor público federal ». Escola de Administração da Universidade Federal da Bahia, 2015. http://repositorio.ufba.br/ri/handle/ri/18141.

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Esta pesquisa tem como tema a avaliação ex post (ou pós-implementação) do Projeto Novo Siafi com base na satisfação dos usuários finais do sistema de informação desenvolvido por este projeto – o Novo Siafi, como vem sendo chamado –, buscando inserir tal avaliação no âmbito dos processos de Gerenciamento de Stakeholders (ou Gerenciamento das Partes Interessadas), matéria estabelecida pela quinta edição do guia Project Management Body of Knowledge (PMBOK), publicada em 2013, como uma das áreas de conhecimento de Gerenciamento de Projetos (GP). O GP, embora não se restrinja à Tecnologia da Informação (TI), é uma das áreas de atuação mais importantes da governança deste setor e, dentro do campo de conhecimentos associados à área, o Gerenciamento de Stakeholders tem sido considerado, atualmente, como uma das suas atividades mais importantes. O Projeto Novo Siafi, gerenciado pela Secretaria do Tesouro Nacional (STN) mediante contratação da empresa pública Serviço Federal de Processamento de Dados (Serpro), visa a reconstrução de maneira gradual, em uma nova plataforma tecnológica, do Siafi Operacional – sistema estruturante desenvolvido pelo Governo Federal brasileiro, implantado em 1987, e que já fora adotado, inclusive, por outros países do mundo. Para empreender a avaliação ex post aqui pretendida, realizou-se uma pesquisa de levantamento ou survey dividida em duas etapas: a primeira para avaliar a satisfação dos usuários finais – com a aplicação de um instrumento disponível na literatura – e a segunda, como etapa complementar, com o intuito de verificar a percepção dos usuários finais quanto ao seu envolvimento no desenvolvimento do novo sistema. Os resultados permitiram concluir que, de maneira geral, os usuários, em relação ao sistema, se sentem indiferentes – considerando as duas metodologias adotadas para cálculo da satisfação: análise fatorial e média das respostas –, além de perceberem que não foram envolvidos no seu processo de desenvolvimento. No entanto, como constatado junto a gestor da STN que participou da pesquisa, houve, de fato, o envolvimento dos usuários na construção do Novo Siafi, que ocorreu diretamente, na fase de homologação do sistema e indiretamente, por meio das pesquisas de satisfação sobre o Siafi Operacional, que foram realizadas no período de 1993 a 2009, gerando, como consequência, a implementação de diversas melhorias naquele sistema, que vieram a ser utilizadas para a construção da nova plataforma tecnológica. A presente pesquisa apontou ainda pontos positivos e negativos na visão dos usuários do sistema, evidenciando oportunidades de melhoria. Assim, conclui-se que o feedback dos usuários, que nessa pesquisa fora colhido com auxílio dos dois questionários aplicados, pode ser adotado na efetivação dos processos de Gerenciamento de Stakeholders do Projeto Novo Siafi, por meio do diálogo contínuo entre as partes interessadas, de modo a contribuir para a melhoria do projeto.
This research has as subject the ex post (or post-implementation) evaluation of the Novo Siafi Project based on the satisfaction of end users of the information system developed by this project – the Novo Siafi, as it is currently named – seeking to insert this assessment in the scope of the processes related to Project Stakeholder Management, a field established by the fifth edition of the Project Management Body of Knowledge Guide (PMBOK), published in 2013, as one of the knowledge areas of Project Management (PM). PM, although not restricted to Information Technology (IT), is one of the most important areas of governance in this sector and, within the field of knowledge associated with the area, Project Stakeholder Management has been considered, nowadays, as one of its most important activities. The Novo Siafi Project, managed by Secretaria do Tesouro Nacional (STN) through the hiring of the public company Serviço Federal de Processamento de Dados (Serpro), aims to rebuild gradually, in a new technology platform, the Siafi Operacional – a structuring system developed by Brazilian Federal Government, implanted in 1987, and that has already been adopted by other countries. To undertake the ex post evaluation here intended, a divided survey was conducted in two stages: the first to assess the satisfaction of end users – through the application of an instrument available in the literature – and the second, as a stage further, in order to verify the perception of end users and their involvement in the development of the new system. The results showed that, in general, users feel indifferent with regard the system – considering the results of the both methodologies adopted to calculate the average satisfaction level: the factor analysis and the average responses – as well as they realize that they were not involved in the system development process. However, as answered by a STN manager who participate in this research, there was, in fact, the users involvement in Novo Siafi development, which occurred directly in the system homologation phase, and indirectly, through satisfaction surveys about Siafi Operacional, which were carried out in the 1993-2009 period, bringing, as a result, the implementation of several improvements in this system, which were used for the construction of the new technological platform. This research also pointed out strengths and weaknesses of the system in the view of its users, showing improvement opportunities. Thus, one can conclude that the feedback from users, which in this study was collected with the help of both applied questionnaires, can be adopted in the execution of the Project Stakeholder Management processes of the Novo Siafi Project, through continuous dialogue between stakeholders, in order to contribute to promote improvements in the project.

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Albrecht, Susanne. « User involvement in person centred planning ». Thesis, Lancaster University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418512.

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Svensson, Katarina, et Sydow August von. « Användarinvolvering i produktutveckling på små sportföretag ». Thesis, KTH, Maskinkonstruktion (Inst.), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-99292.

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Small!size!enterprises!within!the!outdoor!industry!seldom!use!a!structured!process!or! method!when!involving!users!in!product!development.!One!reason!for!this!is!that!many! structured!development!processes!are!designed!for!large!companies!with!very!different! resources.!When!involving!users!in!product!development!processes,!the!most!common! user! is! an! elite! athlete.! She! or! he! often! has! different! requirements! than! the! regular! consumer!and!in!the!customers’!point!of!view;!this!leads!to!nonCmaximized!developed! products.!! The! result! of! this! thesis! is! a! user! involvement! process! for! small! outdoor! companies! based! on! the! Sister! Kenny! Research! Center! Innovation! Handbook,! a! product! development!process,!which!itself!is!based!on!a!phaseCgate!model.!The!process!focuses! on!the!user!category!enthusiastic!amateurs,!since!this!is!what!companies!in!the!industry! require.!The!process!also! focuses!on!how!and!where! small!outdoor! companies! should! involve!users!and!give!recommendations!on!how!many!users!that!should!be!involved!in! a! product! development! process,! different! from! what! the! theory! recommend.! The! process! also! builds! on! that! ideas! should! come! from! the! users! first,! and! then! being! further!developed!by!the!company's!product!developers.!The!degree!of!communication! between!users!and!the!company!is!shown!and!the!report!clarifies!the!user!involvement! intensity!in!product!development!processes.!! The!involvement!process!that!has!been!developed!has!also!been!summarized!in!a!guide! that! can!be!used!by! a! company!on! a!daily!basis.!This! contains! information!on,! among! other!things,!how!users!are!selected!and!how!to!plan!a!workshop.!! ! !
Produktutveckling!i!små!sportföretag!sker!idag!ofta!utan!vare!sig!strukturerad!process! eller! metod! för! att! involvera! användare.! En! anledning! till! detta! är! att! många! strukturerade! utvecklingsprocesser! är! anpassade! för! större! företag! med! helt! andra! resurser.!Vid!involvering!av!användare!i!produktutvecklingsprocesser!är!den!vanligaste! användaren!elitidrottare.!Han!eller!hon!har!dock!i!många!fall!en!helt!annan!kravbild!än! den! vanliga! konsumenten! vilket! leder! till! att! icke! maximerade,! sett! ur! ett! kundvärdesperspektiv,!produkter!utvecklas.! Resultatet!av!detta!examensarbete!är!en!användarinvolveringsprocess!anpassad!för!små! sportföretag! baserad! på! Sister. Kenny. Research. Center. Innovation. Handbook,! en! produktutvecklingsprocess! som! i! sig! är! baserad! på! en! phaseCgatemodell.! Involveringsprocessen! fokuserar! på! användarkategorin! entusiastiska! amatörer,! främst! då!detta!är!något!som!efterfrågas!av!företagen!i!branschen.!Denna!process!fokuserar!på! hur!små!sportföretag!skall!involvera!användare!och!frångår!teorins!rekommendationer! på! hur! många! användare! som! skall! involveras! i! en! produktutvecklingsprocess.!! Processen!bygger!även!på!att!idéerna!skall!komma!från!användare!först,!för!att!därefter! vidareutvecklas! av! företagets! produktutvecklare.! Graden! av! kommunikation! mellan! användare! och! företag! lyfts! fram! och! användarinvolveringens! intensitet! i! en! produktutvecklingsprocess!klarläggs.!! Den! involveringsprocess! som! har! tagits! fram! har! även! sammanfattats! i! en! kortfattad! guide! som! skall! kunna! användas! av! ett! företag! på! en! daglig! basis.! Denna! innehåller! handfasta!tips!om!bland!annat!hur!användare!väljs!och!hur!en!workshop!utformas.

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Petrén, Nina, et Hanna Söderquist. « How to use a user : Important aspects of user involvement within ergonomics-related product development ». Thesis, Linköpings universitet, Projekt, innovationer och entreprenörskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120517.

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Systematically involving users in product development is considered as a successful strategy and makes companies more competitive. User involvement in various organizational settings, activities or situations can clearly contribute to product development. In order to understand how, dimensions of user involvement and interdependencies between them are in this report identified and investigated. The result shows that the four dimensions of When, Who, Where and How are the most important to consider when involving users. These can each be broken down into a number of aspects that should be used when assessing and comparing sources of user knowledge. With the framework presented in the report, sources of user knowledge can be linked to one or more user involvement situations, meaning when and how to utilize it. The other way around, if a development process enters a certain phase, these aspects could be used to state what requirements there are regarding the users and the context. A source that is to be utilized must hence fulfill these requirements if the user involvement should be appropriate and effective. Additionally, the empirical study showed that apart from the theoretical aspects above, there could be several more aspects to consider when involving users. These are company-specific and should be identified for each company that wants to implicate user involvement. This study shows that there are clearly interdependencies between the dimensions of user involvement. These interdependencies make many types of user knowledge sources suitable only for the Strategy and idea generation phase, and it’s evidently difficult to identify, locate and utilize sources that fulfill the requirements of user involvement in the later phases of a product development process. The empirics showed that the interdependencies between the aspects of user involvement are neglected in many cases, resulting in user knowledge sources being utilized in a phase where they’re not appropriate to be utilized. To overcome this, many different sources are required in order to achieve proper user involvement, and combinations of various sources should be involved to “cover” the whole development process. The models presented and implemented in this study could be utilized in order to pinpoint aspects of existing sources of user knowledge. It could also be employed in order to investigate requirements on a source of user knowledge in relation to a current development phase of a project. This way, companies could specify which type of sources that are missing in their product development process and in a more efficient way work towards filling those gaps.

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Neech, Sophie. « User involvement in adult mental health settings : user motivations and benefits ». Thesis, Staffordshire University, 2015. http://eprints.staffs.ac.uk/2248/.

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User involvement within healthcare settings has been increasingly prevalent in recent years, where individuals accessing services contribute to their development and delivery. This thesis describes the process of exploring user involvement in adult mental health settings. A review of the literature highlighted that despite government calls for additional emphasis on user involvement to improve services, a number of barriers stop meaningful involvement from being enacted. To avoid tokenism in user involvement practices, power differentials need addressing, and users need to see tangible change as a result of their involvement activities. There has been limited research into users’ motivations for taking on an involvement role within an organisation, yet this is key to understanding criteria for successful involvement. To explore the role of user representatives, including motivations and personal gains, a study informed by action research was developed in collaboration with users of mental health services. Semi-structured interviews with thirteen user representatives were analysed using constructivist grounded theory techniques. The resultant themes highlighted initial motivating factors for user representatives including wanting to give back to services, and making a difference for future users. Experiences of involvement depended on wellness and whether user representatives felt valued. The theme of transition captured shifts in identity, yet staff ultimately governed user involvement activities. Clinical implications are discussed in light of findings, with particular emphasis on the clinical psychology profession. However, development of infrastructure and teams to address specific areas of service development should include staff, user representatives, and users from all levels of an organisation. Further research is suggested to examine the links between user involvement and wellbeing, and dynamics between staff and user representatives to address power relations.

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Lundberg, Niclas, et Anders Söderman. « Establishment on YouTube : Catchphrases, communities and user involvement ». Thesis, Umeå universitet, Institutionen för informatik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-46136.

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YouTube is a great place for attention and discussion. Individuals and companies canuse the context and the system for branding of their content. Previous research in thearea has had a larger focus on mass statistics and social patterns on YouTube asequations, rather than as a social platform with people using it. Our research focusedon the users and why they choose to involve themselves with the content of theSwedishMealTime channel on YouTube and what we could do as a producer to createa more established channel, since we run it ourselves. This gave us an opportunity toextract data from the statistics on both YouTube and the corresponding Facebookpage of SwedishMealTime. We sent out an online survey to our subscribers withquestions revolving around the channel and content, in order to gain more insight ofwhat kind of content they prefer. A netnographic study was made in combinationwith a survey to collect the data for the analysis. Our results suggest that a regularupload scheme, communication and interaction with subscribers and establishment ofthe channel increases the sense of belonging, which in turn increases the exposure ofthe channel and the number of users subscribing to it. Future research will requireinformation about more channels, to identify behaviour between them, and if thereare any patterns for a viral success.

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Roberts, Amanda. « Clinical psychology and mental health service user involvement ». Thesis, University of Liverpool, 2015. http://livrepository.liverpool.ac.uk/2014001/.

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This thesis comprises three interconnected chapters: a systematic literature review (chapter one); empirical paper (chapter two); and an extended discussion (chapter three) which incorporates an accessible version of the research findings, and a future research proposal. The systematic review aims to find, describe and critique the empirical evidence for the impact of mental health service user involvement on the design, delivery, commissioning or evaluation of mental health services. Secondary objectives are to ascertain whether any attempts have been made to apply psychological theory and whether clinical psychologists are involved in the research. The review implements a comprehensive, replicable search strategy and identifies 11 studies published between 1997 and 2014. The included studies highlight both positive and negative impacts at individual (e.g., for service users and service providers) and strategic (e.g., for services and organisations) levels. Process issues, barriers and resistance to the implementation of involvement were also found. No studies applied psychological theory. Clinical psychologists were involved in a small portion of the studies. The review does not support previous reports that user involvement lacks an evidence base. A small empirical evidence base for involvement was found. However, the majority of studies were poorly reported and had significant methodological flaws. None of the 11 studies included in the review had applied psychological theory to its findings. Therefore, this review applied psychological theories of power and empowerment, attitudes, stigma and intergroup contact to the impact and barriers reported in the included studies. The methodological limitations of the included studies and the review process were discussed. The review concludes with a discussion of the clinical implications, implications for clinical psychologists and areas for future research. It is important that the findings of the systematic review are considered in light of the numerous implications and limitations and, therefore, interpreted tentatively. The empirical paper provides empirical research designed and conducted to investigate the attitudinal and organisational barriers to involvement. In utilising the psychological therapist-client dyad, the research aims to ascertain whether there are relationships between psychological therapists’ explicit attitudes to mental illness, implicit attitudes to service user involvement, and perceptions of organisational culture. It establishes whether there are relationships between these and the quality of the client-rated therapeutic alliance. The research employs a cross-sectional design comprising 28 psychological therapist-client dyads within two North West NHS Trusts in the UK. The study found that therapists’ explicit attitudes to mental illness and implicit attitudes to service user involvement were, on the whole, positive. Most therapists perceived the organisational culture of the NHS as market-driven and results-orientated. Counter to expectation, no significant relationships were found between therapists’ explicit attitudes to mental illness, implicit attitudes to service user involvement, and client-rated alliance, and the hypotheses were unsupported. The empirical paper concludes with a discussion of the possible reasons for the lack of significant findings, with reference to methodological, theoretical, and ethical considerations, and clinical implications. The extended discussion initially provides a brief overview of the preceding chapters. It then discusses methodological and ethical considerations, research paradigms and the nature of evidence, clinical psychology, leadership and user involvement and policy. It suggests that clinical psychologists’ skills as scientist-practitioners make them well placed to research, formulate, theorise and provide psychological understandings of user involvement and its impacts and barriers. It concludes with the suggestion that the input of clinical psychologists into service user involvement strategy at individual, organisational and strategic levels could be synonymous with a recently proposed paradigm-shift for the profession of clinical psychology.

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El-Attar, Sanabel El-Hakeem. « User involvement and perceived usefulness of information technology ». Diss., Mississippi State : Mississippi State University, 2006. http://sun.library.msstate.edu/ETD-db/ETD-browse/browse.

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Thesis (Ph.D.)--Mississippi State University. Department of Instructional Systems, Leadership and Workforce Development.
Title from title screen. Includes bibliographical references. Also available in print.

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El, Enany Nellie. « Service user involvement in healthcare service development : knowledge, representativeness & ; the 'professional' user ». Thesis, University of Nottingham, 2013. http://eprints.nottingham.ac.uk/14481/.

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Policy makers have increasingly regarded user involvement as an important dimension of service development. Current government policy advocates the involvement of service users in healthcare service development across all levels of an organisation, ranging from the level of individual service user to the development and improvement of health services (DoH 1992, 1999, 2001a, 2001b, 2003a, 2003b, 2004, 2005a, 2007a, 2007b, 201Oa, 201Ob, 2011, 2012). This has manifested in the creation of a number of public and patient involvement initiatives including Patient Advocacy and Liaison Services (PALS), Locals Involvement Networks (LINks), Patients Forums and more recently Healthwatch Organisations. User movements and policy pressures have also led to the formation of user led groups pushing for changes in health and social care. However, these groups often operate on the margins, and as such, lack the legitimacy to work alongside professionals in service development and improvement. Despite involvement being driven by policy, research suggests that user involvement is often tokenistic, unrepresentative (Contandriopoulos et al. 2004; Harrison and Mort 1998; Rowe and Shepherd 2002) and subject to a selection of those users deemed to be a 'safe pair of hands' (Hogg 1999, p. 100). Furthermore, user involvement has been exacerbated by the 'tick' box culture in healthcare and the growing managerialisation of public services, creating a smokescreen to authentic user involvement. A recent study (Lakeman et al., 2007) suggests that a hierarchy of service users has emerged based on knowledge and authority in the service user community resembling stratification akin to the profession of psychiatry. This study is a platform for this research which aims to offer empirical analysis to illuminate the processes of stratification which give rise to this hierarchy of service users, which Lakeman et aI.'s work suggested existed, but which was not empirically supported. In doing so, discussions centre along three main themes; knowledge, representativeness and the 'professional' user. Policies on user involvement have led to health organisations developing strategies around involvement where users are involved at all levels of the organisation. As well as these, a plethora of grass roots groups have gained momentum over the past twenty to thirty years (Hogg 1999, p.127) and in recent times with the support of user involvement legislations have gained greater legitimacy amongst professionals. However, organisations are in constant flux and as they become more embedded in the system and established, user-led groups may become 'professional' working closely with 'sympathetic' professionals (Hogg 1999, p.127). By applying theories from the sociology of professions on expert knowledge and jurisdiction in the context of user involvement policy and practice, I describe the processes that lead to the stratification of users and ultimately to unrepresentative involvement. Using two comparative cases of user involvement, one a top down initiative in mental health service provision and the other a user led stroke group with a focus on stroke service development and improvement, I examine the processes of involvement that give rise to unrepresentative user involvement. In doing so I hope to contribute to theories on user involvement by illuminating the processes which lead to the stratification of users and unrepresentative user involvement. The thesis beings by exploring the historic context of public participation and user involvement, the involvement process and debates around representativeness. This framework informs an analysis of rationales for user involvement and the challenges of involving the 'right' user. Using 40 in-depth semi-structured interviews, observations and documentary analysis the study presents insights of various actors' perspectives of the involvement process, non-representative involvement and the professional user. The remainder of the thesis presents and compares the empirical results from the two cases in mental health and stroke. The study draws on theories from the sociology of professions to highlight the processes which lead to the stratification of service users including their professionalisation. Akin to professionals, users were found to delineate jurisdiction using their expert knowledge and education, gained through the involvement process but also by drawing on their social status and previous professional work. The theoretical and policy literatures coupled with the empirical findings present a number of tensions. Policy directives on user involvement are awash with ambiguities resulting in different ideas of how involvement activities should be played out in practice. This is aggravated by the increasingly target driven NHS culture, where professionals often choose the easier option and involve those users who are known to them and who are usually more articulate and able. This results in the repeated involvement of a certain 'type' of user and the marginalisation of other 'lay' users leading to a hierarchy of users where a cadre of professional users dominate the user community casting other 'lay' users as amateurs.

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Dyer, Suzanne. « Rhetoric to reality : service user involvement in curriculum planning ». Thesis, University of Brighton, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.413093.

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Smith, Elizabeth Mary. « Appearances of power : service user involvement in health research ». Thesis, King's College London (University of London), 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.544222.

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Ivanova, Valentina. « Fostering User Involvement in Ontology Alignment and Alignment Evaluation ». Doctoral thesis, Linköpings universitet, Databas och informationsteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-143034.

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The abundance of data at our disposal empowers data-driven applications and decision making. The knowledge captured in the data, however, has not been utilized to full potential, as it is only accessible to human interpretation and data are distributed in heterogeneous repositories. Ontologies are a key technology unlocking the knowledge in the data by providing means to model the world around us and infer knowledge implicitly captured in the data. As data are hosted by independent organizations we often need to use several ontologies and discover the relationships between them in order to support data and knowledge transfer. Broadly speaking, while ontologies provide formal representations and thus the basis, ontology alignment supplies integration techniques and thus the means to turn the data kept in distributed, heterogeneous repositories into valuable knowledge. While many automatic approaches for creating alignments have already been developed, user input is still required for obtaining the highest-quality alignments. This thesis focuses on supporting users during the cognitively intensive alignment process and makes several contributions. We have identified front- and back-end system features that foster user involvement during the alignment process and have investigated their support in existing systems by user interface evaluations and literature studies. We have further narrowed down our investigation to features in connection to the, arguably, most cognitively demanding task from the users’ perspective—manual validation—and have also considered the level of user expertise by assessing the impact of user errors on alignments’ quality. As developing and aligning ontologies is an error-prone task, we have focused on the benefits of the integration of ontology alignment and debugging. We have enabled interactive comparative exploration and evaluation of multiple alignments at different levels of detail by developing a dedicated visual environment—Alignment Cubes—which allows for alignments’ evaluation even in the absence of reference alignments. Inspired by the latest technological advances we have investigated and identified three promising directions for the application of large, high-resolution displays in the field: improving the navigation in the ontologies and their alignments, supporting reasoning and collaboration between users.

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Lasry, Eytan. « User involvement in new product development, an empirical investigation ». Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape2/PQDD_0017/MQ48485.pdf.

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Pagano, Dennis [Verfasser]. « PORTNEUF - A Framework for Continuous User Involvement / Dennis Pagano ». München : Verlag Dr. Hut, 2013. http://d-nb.info/1043892486/34.

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Shah, Anila. « User involvement in medical device development : an empirical study ». Thesis, Brunel University, 2011. http://bura.brunel.ac.uk/handle/2438/5952.

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Changes in population, medical interventions and new technology opportunities, as well as public and political expectations, are all contributing factors to the pressure facing the healthcare system to change. Healthcare in the UK is beginning to move away from its traditional boundaries, for example hospitals and towards patient empowerment and collaboration. Consequently the target users for medical devices have also changed, with new users and user groups emerging. Further to this user involvement is emphatically becoming a part of healthcare delivery in the UK, recognised for bringing improvement in the quality, acceptance and in turn success of a medical device. The changing target market has given rise to the need to understand the newly created user groups and finding new ways to elicit their requirements has become vital for the success of medical devices. This research intends to draw upon and capture the importance of user requirements research, by investigating the early stages of Medical Device Development (MDD) giving particular attention to the conceptualisation of the user within this process. The research shall assess the possible links between user requirement elements, to benefit the healthcare system and investigate how user requirements methodologies that have been proven in other fields can be successfully deployed in the medical device development lifecycle. User requirements methodologies identified within the disciplines of information technology, ergonomics, psychology and design theories relating to medical device design, will be collectively assessed for their capacity to collaborate. The research methodology began with undertaking a systematic review of the literature, which facilitated the construction of a single theoretical conceptual framework of user involvement in medical device development, representative of a superior model of user requirements capture. To validate this framework empirical research followed. This was divided into exploratory, explanatory and interpretive data collection phases, with a view to extract; what the current process of MDD is in industry, why and how users are currently deployed in MDD, and the users perceived experience of involvement. The exploratory study showed that manufacturers were aware of their users and extracting the user requirements effectively was seen as the main competitive differentiator. However, manufacturers were not always aware of the best methods to capture user needs, especially with business objectives and obligatory requirements repeatedly taking precedence over optional user involvement methods. The explanatory study showed that not every department has an equal role to play in terms of user involvement in terms of methods to elicit requirements. However there was consensus across the departments to acknowledge their customers and their feedback to ensure they feel valued. Further to this communicating information to potential new devices users was carried out well in advance of the product coming to market. The customer focus was something not only addressed in the design of the device, but the service that followed. The interpretive study emphasised the importance of understanding the user’s needs and to understand that these needs do change over time. Educating users on disease and self-management was considered important, but realisation by patient user of their responsibility was vital in the successful use of a medical device. The original contributions of this study include its endeavour in taking a multidisciplinary approach to account for users and user involvement methods, and apply to specifically the early stages of the medical device development process. The research developed naturally to transcend and collaborate between these theories, as well as represent various voices within the research to really emphasise the multidisciplinary and multi-user approach it took. This research made a further innovative contribution by developing a framework to the problem of inadequate user involvement in the medical device development process. This could prove very beneficial for medical device manufacturers considering user involvement may become a regulatory requirement, meaning all medical device manufacturers would need to incorporate and document user involvement by law.

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Tokkonen, H. (Helena). « Say, Do, Make ?:user involvement in information systems design ». Doctoral thesis, Oulun yliopisto, 2019. http://urn.fi/urn:isbn:9789526221953.

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Abstract User involvement in information systems design has recently gained interest in the media. Numerous systems have been digitalized during product development to help people’s everyday lives. But are information systems designed to meet users’ needs or support users’ goals? The goal of this research was to understand how user involvement is perceived in information systems design and how users are involved. Is the basis of user involvement what a user Says or what a user Does, or is a user actively participating in the whole design process? The informants of the present study entailed different design projects that were investigated with a qualitative method by interviewing 20 designers of selected design cases. At first an a priori model of user involvement in information systems design was created based on an analysis of extant literature. The model was used in the analysis of information systems design cases. Based on the empirical data a revised, a posteriori model, UICD model was developed. The UICD model provides on overall picture of user involvement in information systems design. UICD model can aid designers to understand user involvement comprehesively: what users Say, what users Do and what users Make in design process. Compared to the a priori model, UICD model includes the impact of other key stakeholders in information systems design process
Tiivistelmä Käyttäjien osallistuttaminen tietojärjestelmien suunnitteluun on herättänyt julkista keskustelua. Monia yhteiskunnallisia ja yksityisiä palveluja on digitalisoitu sekä tuotteiden yhteyteen on suunniteltu järjestelmiä helpottamaan asiakkaiden toimintaa. Mutta ovatko suunnittelut ratkaisut käyttäjän tavoitteiden mukaisia ja vastaavatko ne käyttäjien tarpeisiin? Tämän tutkimuksen tavoitteena oli ymmärtää kuinka käyttäjien osallistuttaminen käsitetään informaatiojärjestelmien suunnittelussa ja miten käyttäjiä on osallistettu. Perustuuko käyttäjien osallistuttaminen tietoon siitä mitä hän sanoo tai mitä hän tekee vai osallistuuko hän koko suunnitteluprosessin ajan tulevan ratkaisun kehittämiseen? Tutkimuksen kohteina oli 20 erilaista projektia, joihin syvennyttiin laadullisella tutkimuksella haastattelemalla projekteissa toimineita suunnittelijoita. Tässä tutkimuksessa laadittiin ensin kirjallisuuskatsaukseen pohjalta malli käyttäjien osallistuttamisesta informaatiojärjestelmien suunnittelutyöhön. Mallia käytettiin empiirisesti kerätyn tiedon analyysin pohjana. Tämän jälkeen mallia muokattiin siten, että se selittää tutkimuksen havainnot. Näin saatu UICD malli luo kokonaiskuvan käyttäjälähtöisyyden ulottuvuuksista informaatiojärjestelmien suunnittelutyössä. UICD malli auttaa suunnittelijoita ymmärtämään käyttäjien osallistuttamisen kokonaisvaltaisesti: mitä käyttäjät sanovat, mitä käyttäjät tekevät ja miten käyttäjät osallistuvat informaatiojärjestelmien suunnitteluun. UICD malli laajentaa aiemman tutkimuksen näkemystä muun muassa keskeisten sidosryhmien vaikutuksesta informaatiojärjestelmien suunnitteluun

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Eichhorn, Bradford Reese. « THE IMPACT OF USER INVOLVEMENT ON INFORMATION SYSTEM PROJECTS ». Cleveland State University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=csu1410793063.

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Florea, C. (Ciprian). « Virtual reality interface for the PATIO user involvement tool ». Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906272675.

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Abstract. The objective of this thesis was to explore, implement, and evaluate means to improve user participation using virtual reality. Thus, two applications were implemented: a VR client for user feedback collection, and a web tool that works as a moderator creation editor. These tools offer an approach to collecting feedback about activities taking place in VR 3D spaces and combine different functionalities such as geolocated points of interest and 3D user interfaces. Through these applications, users are able to explore spaces and answer geolocated surveys in an interactive and immersive way. These two clients were developed side by side with other clients of the same user involvement tool and thus involved several iterations to achieve a good user experience. In addition, related work was studied to research about building VR experiences and interactive 3D user interfaces. The VR client was tested with real users (n = 14) where their experiences were gathered using a five-point Likert scale questionnaire and an Adjective cards selection method, while also being watched and interviewed. The study conducted for evaluation shows that the VR solution is important to users because they can be involved in research and product development even when it is not possible to be in a certain location or when an environment does not exist, or it no longer exists. However, better interaction methods in the virtual environment, as well as additional graphics performance optimization are needed for a better experience in the user involvement process.

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Cotterell, P., G. Harlow, C. Morris, P. Beresford, B. Hanley, Anita R. Sargeant, J. Sitzia et K. Staley. « Service user involvement in cancer care : the impact on service users ». 2011. http://hdl.handle.net/10454/6814.

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BACKGROUND: Service user involvement is embedded in the United Kingdom's National Health Service, but knowledge about the impact of involvement on service users, such as the benefits and challenges of involvement, is scant. Our research addresses this gap. OBJECTIVE: To explore the personal impact of involvement on the lives of service users affected by cancer. DESIGN: We conducted eight focus groups with user groups supplemented by nine face-to-face interviews with involved individuals active at a local, regional and national level. Thematic analysis was conducted both independently and collectively. SETTING AND PARTICIPANTS: Sixty-four participants, engaged in involvement activities in cancer services, palliative care and research, were recruited across Great Britain. RESULTS: We identified three main themes: (i) 'Expectations and motivations for involvement'- the desire to improve services and the need for user groups to have a clear purpose, (ii) 'Positive aspects of involvement'- support provided by user groups and assistance to live well with cancer and (iii) 'Challenging aspects of involvement'- insensitivities and undervaluing of involvement by staff. CONCLUSIONS: This study identified that involvement has the capacity to produce varied and significant personal impacts for involved people. Involvement can be planned and implemented in ways that increase these impacts and that mediates challenges for those involved. Key aspects to increase positive impact for service users include the value service providers attach to involvement activities, the centrality with which involvement is embedded in providers' activities, and the capacity of involvement to influence policy, planning, service delivery, research and/or practice.

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Sargeant, A., S. Payne, M. Gott, Neil A. Small et D. Oliviere. « User involvement in palliative care : Motivational factors for service users and professionals ». 2007. http://hdl.handle.net/10454/18219.

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Few studies shed light on what motivates or discourages patients, carers and professionals for participating in user involvement activities. Aim: To identify motivational factors that affect the engagement of service users and professionals with user-involvement activities. Methods: As part of a larger scoping study of user involvement in palliative care, 51 semistructured interviews were conducted with service users, palliative care professionals and experts to explore experiences of user-involvement initiatives. Four user-involvement programmes were also observed. Data were analysed using a thematic analysis technique. A subsequent consultation meeting with 48 service users and professionals discussed the preliminary findings. Results: User involvement has been predominantly developed through a 'top-down' professional agenda. A few highly motivated individuals, both service users and palliative care professionals, are extremely influential in starting and maintaining user involvement. Reported benefits include personal satisfaction and status but barriers are tokenism and time pressures.

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郭玗潔. « Interactive professional live-streaming program and involvement experiences for web users ». Thesis, 2018. http://ndltd.ncl.edu.tw/handle/z95qn4.

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Grayson, T., Tsang Y. Hung, D. Jolly, Kate Karban, P. Lomax, C. Midgley, I. O'Rouke et al. « Include me in : user involvement in research and evaluation ». 2013. http://hdl.handle.net/10454/7482.

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yes
Purpose: This paper discusses the experiences of a group of ten user and carer researchers from mental health and learning disability services who worked together in a research and evaluation project between 2009 and 2012. The research project aimed to identify changes that took place as over 300 people moved from hostel accommodation into independent tenancies in flats and bungalows. These moves were part of a three year project involving a partnership between a local authority and a housing association. Design / approach: The paper describes the process of involving user and carers in the research process, identifying the challenges and benefits of involving users and carers. The ways in which people were trained and supported to take part and stay involved are outlined, as well as how the group felt they learnt new skills and increased their confidence. Findings: User involvement in research can mean different things with different levels of involvement, from consultation through to user-controlled research. The collaborative study had a range of benefits for the lives of the co-researchers, as well as contributing to the development of a new independent living service. A number of factors contribute to the success of user involvement in research and these are listed. Originality / value: This paper adds the voices of the co-researchers to the literature and provides ‘lessons learned’ for other researchers in this area.

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Lin, Chia-Jung, et 林佳蓉. « Antecedents and Consequences of Users’ Community Involvement in the Context of Virtual Communities ». Thesis, 2012. http://ndltd.ncl.edu.tw/handle/07820129954868920305.

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碩士
國立彰化師範大學
資訊管理學系所
100
With the rapid development of the Internet, the virtual communities are in trend and growing for people using virtual community to have the access to the abundant information base on their needs and interests. Thus, our study imports the concept of "Involvement" to investigate the effect of user’s community involvement on behavioral intention. We focus on the shopping-related virtual community as the research subject and investigate on the influences that community involvement have on purchase intention, recommendation and willing to depend intention. We try to understand the factor of the community involvement of the users from their personal characteristic, website information and system so we propose disposition of trust, information usefulness and website interaction to understand the relationship among the reason of the involvement, the involvement, and the intentional behavior. This study uses online survey and through convenience and snowball sampling methods to collect data. A total of 283 valid samples were thus collected, and then we employed PLS to test the research model. The results show that disposition of trust, information usefulness and the communication, control, and responsiveness of the website interaction positively influence user's community involvement. The community involvement also affects purchase, recommend and depending intention. All hypotheses in this study are supported.

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林俊佑. « A Study of the e-mail Users’ Involvement in the Viral Marketing in Taiwan ». Thesis, 2001. http://ndltd.ncl.edu.tw/handle/14970208847163079623.

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碩士
大葉大學
事業經營研究所
89
The study explored the e-mail users’ involvement in the viral marketing in Taiwan. As the e-mail becomes the most widely used communication medium in the world, some companies have used viral marketing to reach their customers successfully. Since this was an exploratory study, it focused on the life style, personal experience, opinion leadership and the motivation of the e-mail users, who were involved in the viral marketing. Main findings of the study were as follows: 1.Life styles of e-mail users could affect their motivation to participate in the viral marketing. People with different life styles had different motives. 2.Volumes of the messages spread by opinion leaders were twice as many as those of non- opinion leaders. 3. E-mail users with different life styles participated in different types of the viral marketing. 4. Those who did not participate in the viral marketing were bothered by large volumes of e-mails they regularly received. Key Words: internet, e-mail, lifestyle, opinion leader, viral marketing

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