Thèses : « Technical services in libraries »

1

Karpuk, Deborah J. « Managerial Style and the Use of Statistical Data in Techincal Services Units in Selected Academic Libraries ». Thesis, University of North Texas, 1992. https://digital.library.unt.edu/ark:/67531/metadc278834/.

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The primary purpose of this study was to test the following hypothesis: The internal use (use within the technical services unit for decision making and planning) of statistical data will be significantly higher for managers scoring in the Sensing-Thinking (ST) scale of the self-assessment instrument Myers-Briggs Type Indicator. A Technical Services Statistics Survey Form was developed in order to collect statistical data from the technical services managers participating in the study. The Myers-Briggs Type Indicator was utilized to record managers' personal management style. Thirty-two managers participated in the two-part study. The hypothesis of the study was not supported because no significant differences in the predicted direction were found to exist between the use of the technical services statistics and management style groups as measured by the Myers-Briggs Type Indicator. (A Mann-Whitney U Test was used due to the small, uneven sample size.) There were significant differences between Sensing-Thinking (ST) and Intuitive-Feeling (NF) types, but not in the direction predicted by the hypothesis. Possible explanations for this unexpected finding include the very small sample size, the larger percentage of male respondents in the NF type, and the larger percentage of respondents from smaller institutions in the NF type. (Gender and institutional size were not analyzed in this study.) A sharp contrast existed in the number and guality of comments provided by Sensing-Thinking (ST) and Intuitive-Thinking (NT) types, both of whom tended to write lengthy detailed comments elaborating on each statistic. Sensing-Feeling (SF) and Intuitive-Feeling (NF) types provided little or no comment on the Technical Services Statistics Form. The results of this research have implications for examining the technical services statistics collected in technical services units: the frequency of analysis; their importance for planning; the use of these statistics; and the level at which the statistic is used for decision making. Other implications pertain to the automation of statistical data and the use or non-use of the automated reports available.

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Dworaczyk, William J. « Use of Stufflebeam's CIPP Model to Assess a Change Effort in a Division of a University Library ». Thesis, University of North Texas, 1998. https://digital.library.unt.edu/ark:/67531/metadc277820/.

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Reorganization efforts within colleges and universities are increasingly considered as institutions look for ways to streamline operations for financial cost savings or competitive advantage. The purpose of this study was to assess a particular change effort in a university library which took place between August, 1996 and July, 1997. A team was formed to manage the change effort, and an outside consultant was hired to facilitate the process and guide the team. Stufflebeam's evaluation model was used as a conceptual framework to evaluate the entire process which included a particular change management model brought in by the consultant. The entire change effort was described by the author as a participating member of the team and assessed by gathering feedback from team members, library staff members affected by the effort, and members of the library administration.

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Bailey, Charles W. « Fostering Technical Innovation in Libraries ». University of Houston Libraries, 1992. http://hdl.handle.net/10150/106150.

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Grant funding offers one way to foster innovation, and, for large-scale projects, it may be essential; however, there are limited opportunities to secure such funding and many small projects may not warrant it. When grant funding is sought, the library's proposal is strengthened if it can demonstrate prior effort and expertise in the proposal area. Every opportunity to secure grant funding should be seized; however, libraries should not limit themselves to this funding option. This paper provides some brief guidelines for encouraging technical innovation without depending on grant funding.

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Brunner, Paul J. « Public library services to senior patrons / ». Full text available online, 2006. http://www.lib.rowan.edu/find/theses.

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Mon, Lorri M. « User perceptions of digital reference services / ». Thesis, Connect to this title online ; UW restricted, 2006. http://hdl.handle.net/1773/7177.

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Khudair, Ahmad A. « Health sciences libraries : information services and ICTs ». Thesis, City University London, 2005. http://openaccess.city.ac.uk/11881/.

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In Saudi Arabia the need is recognised significantly to move towards the concept of an Information Society, particularly for the benefit of the healthcare community. There have been some individual efforts, in this direction but they do not address the problem and related root issues. The problem is that the body and soul are not joined as one to formulate a single entity. The health professional is the body and the soul is the health information professional (health librarians). Health professionals spend a great deal of time in information searching, while the health information professional's role is underestimated. This research is conducted to explore the state of health sciences libraries, and to investigate the strengths and weaknesses of the Information Services and Information, Communication Technology (ICT) in health sciences libraries in the capital city of Saudi Arabia, Riyadh. To accomplish this, a mixed method is used (qualitative and quantitative approaches) to collect related data. A framework is designed particularly for this research and a visionary organisational model is designed initially and developed throughout the research. This proposed model is to introduce a potentially possible successful paradigm for changing the health sciences libraries environment to encounter future challenges. In addition, for this research will contribute to the better understanding of how to provide fast, efficient and easy-to-use service to increase user satisfaction. Changing the paradigm of health sciences libraries in Riyadh will facilitate better access, sharing and use of information resources from distant geographical locations, and increase participation opportunities. In addition, the proposed model considers the human and social needs of communication, and the exchange of feelings and reactions. Importantly, successful change will help healthcare environments to move towards the establishment of a flourishing health information society by popularising the use of electronic resources and demonstrating the benefits and advantages of continuous learning and development programmes. It is clear that access to fast. accurate and reliable health information and resources, may be, the difference between life and death.

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Kollen, Christine, Inna Kouper, Mayu Ishida, Sarah Williams et Kathleen Fear. « Research Data Services Maturity in Academic Libraries ». American Library Association, Association of College and Research Libraries, 2017. http://hdl.handle.net/10150/622168.

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An ACRL white paper from 2012 reported that, at that time, only a small number of academic libraries in the United States and Canada offered research data services (RDS), but many were planning to do so within the next two years (Tenopir, Birch, and Allard, 2012). By 2013, 74% of the Association of Research Libraries (ARL) survey respondents offered RDS and an additional 23% were planning to do so (Fearon, Gunia, Pralle, Lake, and Sallans, 2013). The academic libraries recognize that the landscape of services changes quickly and that they need to support the changing needs of research and instruction. In their efforts to implement RDS, libraries often respond to pressures originating outside the library, such as national or funder mandates for data management planning and data sharing. To provide effective support for researchers and instructors, though, libraries must be proactive and develop new services that look forward and yet accommodate the existing human, technological, and intellectual capital accumulated over the decades. Setting the stage for data curation in libraries means to create visionary approaches that supersede institutional differences while still accommodating diversity in implementation. How do academic libraries work towards that? This chapter will combine an historical overview of RDS thinking and implementations based on the existing literature with an empirical analysis of ARL libraries’ current RDS goals and activities. The latter is based on the study we conducted in 2015 that included a content analysis of North American research library web pages and interviews of library leaders and administrators of ARL libraries. Using historical and our own data, we will synthesize the current state of RDS implementation across ARL libraries. Further, we will examine the models of research data management maturity (see, for example, Qin, Crowston and Flynn, 2014) and discuss how such models compare to our own three-level classification of services and activities offered at libraries - basic, intermediate, and advanced. Our analysis will conclude with a set of recommendations for next steps, i.e., actions and resources that a library might consider to expand their RDS to the next maturity level. References Fearon, D. Jr., Gunia, B., Pralle, B.E., Lake, S., Sallans, A.L. (2013). Research data management services. (ARL Spec Kit 334). Washington, D.C.: ARL. Retrieved from: http://publications.arl.org/Research-Data-Management-Services-SPEC-Kit-334/ Tenopir, C., Birch, B., & Allard, S. (2012). Academic libraries and research data services: Current practices and plans for the future. ACRL. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/publications/whitepapers/Tenopir_Birch_Allard.pdf Qin, J., Crowston, K., & Flynn, C. (2014). 1.1 Commitment to Perform. A Capability Maturity Model for Research Data Management. wiki. Retrieved http://rdm.ischool.syr.edu/xwiki/bin/view/CMM+for+RDM/WebHome

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Buchhofer, Beth. « New Jersey public library services for homeschoolers / ». Full text available online, 2008. http://www.lib.rowan.edu/find/theses.

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Yasui, Yumiko, et 裕美子安井. « Digital reference services of university libraries in Japan ». IADLC Office, Nagoya University Library ; Ichiryusha, 2005. http://hdl.handle.net/2237/6089.

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Younus, Muhammad. « Digital reference services in university libraries of Pakistan ». Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16410.

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The development of information and communication technologies, and wide spread of the Internet and its associated technologies have brought about tremendous changes in the reference department of academic libraries, and in the attitudes and expectations of both information professionals and users. Many academic libraries across the globe have embraced Web technologies to fulfil users reference needs in a digital environment. This study aimed to investigate and analyse digital reference services (DRS) in university libraries in Pakistan. It focused on the nature and level of DRS, technologies used for the provision of the service, usage, staffing, marketing, funding, ICT infrastructure available for the service, and looked at the issues faced by academic libraries in implementing and managing the service. A mixed methods research approach combining both quantitative and qualitative methods was employed to achieve the aim and objectives of the study. The quantitative data for the study were collected through an online survey. A total of eighty five university libraries (both in public and private sectors) from all the four provinces, the federal capital and Azad Jammu & Kashmir participated in the survey. The quantitative data were supplemented by the qualitative data which were gathered through semi-structured interviews with the heads of fifteen leading university libraries. Findings suggest that DRS is at an early development stage in university libraries in Pakistan, with a small number of libraries offering the service. Most of the academic libraries which have implemented this cutting-edge service, are large libraries equipped with good human and technological resources. The libraries have mostly developed asynchronous digital reference systems by employing e-mail and web forms. The usage of the service is lower than that of in-person reference in academic libraries due to factors, such as libraries failure to effectively market the service, lack of ICT skills among users, lack of ICT facilities available for users. It was found that the libraries lack skilled and competent LIS professionals to staff the service. Factors contributing to the scarcity of skilled human resources in academic libraries include the lack of in-house training for DRS, shortage of continuing professional development courses in the country, and deficiencies in LIS curricula offered by the country s library schools. A number of issues which affect the implementation and management of DRS in academic libraries have been identified. They include: scarcity of competent human resources; access to appropriate digital resources; unavailability of suitable software for DRS; financial constraints; lack of ICT facilities; absence of a digital reference policy; lack of ICT application; paucity of resources; electricity supply; inadequate physical facilities; lack of local research and literature on DRS.

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Soares, Richard Queirós. « OTT TV services : technical and economic aspects ». Master's thesis, Universidade de Aveiro, 2013. http://hdl.handle.net/10773/12846.

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Mestrado em Engenharia Eletrónica e Telecomunicações
The breadth of availability and variety of online video contents has helped to encourage a far more mobile experience, which has proved particularly popular among younger generations. Over The Top (OTT) services, particularly those on-demand video platforms, became more and more attractive to consumers when compared with the current main TV packages. This document describes how the video OTT Ecosystem works from a technical side. The description presented reaches both ends of the distribution chain: from how the video signals are acquired and processed, thru all the way to how they are delivered to the client, passing by the challenges and consequences that such services have on the network. The main objective of this dissertation is to understand the possibility to create in Portugal a new operator where the core business is video delivery using only OTT services.
A amplitude e variedade de conteúdos disponíveis online têm ajudado a promover uma experiência cada ver mais móvel da televisão, serviço que se tem revelado particularmente popular entre os mais jovens. Serviços Over The Top (OTT), sobretudo aqueles disponíveis através de plataformas de video on-demand, têm-se tornado cada vez mais atraentes para os consumidores, em comparação com os atuais pacotes de televisão. Este documento descreve como funciona, do ponto de vista técnico, o ecossistema do vídeo sobre OTT. A descrição apresentada abrange ambas as extremidades da cadeia de distribuição: desde a forma como os sinais de vídeo são adquiridos e processados até ao modo como eles são entregues ao cliente, passando pelos problemas e consequências que tais serviços podem ter na rede. O principal objectivo deste trabalho é contribuir para compreender se é possível criar em Portugal um novo operador onde o core business seja a distribuição de vídeo utilizando apenas serviços OTT.

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Burjanová, Martina. « OFFSHORING OF BUSINESS, PROFESSIONAL, AND TECHNICAL SERVICES : ». Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1439.

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Tématem mé práce je offshoring v sektoru služeb ve Spojených státech amerických. Offshoring je proces, při kterém jsou rozděleny jednolivé části produkce a některé z nich jsou pak přesunuty do zahraničí. Většinou je motivací k offshoringu snižování nákladů. Offshoring může být spojen s outsourcingem, tj. zajištěním služby nebo výrobku externím dodavatelem. Ve své práci prezentuji teoretické přístupy k offshoringu a outsourcingu a platnost jejich závěrů zkoumám na datech ze sektoru služeb Spojených států amerických. Zaměřila jsem se na služby z kategorie informačních a komunikačních technologií, administrativních služeb poskytovaných firmám a výzkumu a vývoje. Analyzuji zejména data o produkci, produktivitě, zaměstnanosti a mezinárodním obchodě. Poslední část mé práce je analýzou americké vládní politiky zaměřené na negativní dopady offshoringu v sektoru zpracovatelského průmyslu. Zkoumám, je-li účelné takovou politiku zavádět také pro sektor služeb.

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Russell, John. « Wikis and Collaborative Reference Services ». Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.

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Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, and library Web sites, though they are flexible enough to work in most situations where collaboration or quick Web editing are desired. Wikis are an attractive tool for reference services because they are a relatively simple and inexpensive way to improve information flows among librarians and between librarians and their campus community.

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Copeland, Susan Marjorie. « Marketing and income generation in Scottish public library services ». Thesis, University of Strathclyde, 2001. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23781.

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This thesis investigates the interaction between marketing practice and strategy and resource allocation in Scottish public library services. It focuses, in particular, on the period immediately prior to local government reorganisation in 1996. The historical framework within which public libraries have developed is described. So, too, is the political environment within which the libraries operate. A review of the literature indicates that, although there are examples of good practice with regard to libraries undertaking market research to ascertain the needs of their users, and potential users, many authorities could make improvements in this area. Similarly, the literature suggests that more could be achieved in other ways to ensure that libraries are more efficient, effective and responsive to user needs, and that some of the more systematic and aggressive approaches to fund-raising that are evident in the U.S.A. could be employed to advantage in Scotland. The results of a survey that was undertaken in 1996 support the view that Scottish public libraries could make better use of marketing techniques with a view to targeting the funds they have available and generating additional income. Existing, published, research has drawn attention to the significance of population size with regard to the efficiency of Scottish public libraries. Statistics published by the Chartered Institute of Public Finance and Accountancy (CIPFA) indicate the relevance of the size of local authorities in terms of the amount of income and expenditure per person. This thesis shows that population size is also a significant factor with regard to the use of marketing techniques and the range of ways in which library services generate income.

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Hosana, Faith Rhulani. « Factors influencing the rendering of services in academic libraries ». University of the Western Cape, 2003. http://hdl.handle.net/11394/7503.

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Magister Bibliothecologiae - MBibl
In the field of user studies, very little research has been done on rendering of services in academic libraries. These services need to be examined in depth in order to be able to provide academic library users with more appropriate information services. There is clearly a need to determine what the real needs of academic library users are and how they prefer to look for information. The rapid growth of information technology could have a great influence on service rendering to academic library users.

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Shachaf, Pnina, et Sarah Horowitz. « Are virtual reference services color blind ? » Elsevier, 2006. http://hdl.handle.net/10150/106524.

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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service.

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Yusoff, Hashimah Mohd. « The use of electronic information resources among the users of Penang Public Library Corporation ». School of Communication & ; Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.

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Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.

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Cuneo, Edward J. « Present and future senior services at South County Regional Library in Camden County / ». Full text available online, 2006. http://www.lib.rowan.edu/find/theses.

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Sandercock, Patricia Alice. « Libraries as bastions of truth ? How technical college students ascertain truthfulness in information ». Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/236259/1/Patricia%2BSandercock%2BThesis.pdf.

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This study examined how a group of first year technical college students ascertained the truthfulness of information retrieved from their college library’s catalogue. This study revealed a strong, passive dependence by first year students on those individuals and institutions perceived to be in positions of authority, who concurrently conferred not just truth, but beliefs, and understandings; while other students, displaying interface fuzziness, confused library information sources with those found on the internet. It is recommended that those instructing technical college students encourage greater levels of reflection and cognitive engagement with information selected for use by students.

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Elinashe, Uutoni Wilhelm. « Evaluation of digital reference services in academic libraries in Namibia ». Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.

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Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.
Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster

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Swain, Roy E. « Analysis and redesign of a library electronic reference area ». Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.

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Sobel, Karen D. « Promotion of Library Reference Services to First-Year Undergraduate Students ». Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.

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This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.

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Merlo, Vega Jose Antonio. « Servicios bibliotecarios para la comunidad universitaria = Library Services for the academic community ». Síntesis, 2005. http://hdl.handle.net/10150/105124.

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University libraries are conceived as services providers entities. In the next paragraphs they will study the characteristics that identify the different informative and bibliographic services which are developed from universities, as the standardisation that affects these universities, which is reflected in university regulations. Services of the university libraries have been included in national and international guidelines, that they are presented in this chapter too. It is important to offer a systematized vision of the possible services that an university can offer from its library and therefore a detailed description of the different university library services will be done. Universities and libraries are orientating their management forward telematic models, offering new services or adapting the existing ones; It is because a last epigrafe about electronic services that are offered by university libraries is included. Las bibliotecas universitarias están concebidas como entidades prestadoras de servicios. En los siguientes párrafos se estudiarán las características que identifican a los distintos servicios informativos y bibliográficos que se desarrollan desde las universidades, así como la normalización que afecta a estas actividades, que es reflejada en los reglamentos universitarios. Los servicios de las bibliotecas universitarias han sido recogidos en directrices nacionales e internacionales, que también se presentan en este capítulo. Es importante ofrecer una visión sistematizada de los posibles servicios que una universidad puede ofrecer desde su biblioteca y, por este motivo, se realizará una detallada descripción de los diferentes servicios bibliotecarios universitarios. Las universidades y sus bibliotecas están orientando su gestión hacia modelos telemáticos, ofreciendo nuevos servicios o adaptando los ya existentes; por este motivo, se ha incluido un último epígrafe en el que se desarrollan los servicios electrónicos que las bibliotecas universitarias prestan.

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Serhanoglu, Suleyman, et Caroline Bozkurt. « Branding Technical Services : a case study on SWECO's brand ». Thesis, Södertörn University College, School of Business Studies, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-969.

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Den ekonomiska strukturen har under de sista decennierna genomgått en stor förändring. Service sektorn har vuxit till att bli en drivande kraft i de utvecklade länderna. Därför är konceptet med tjänstemarknadsföring relativt nytt. Fastän fler och fler tjänsteföretag är numera medvetna om hur viktigt det är att marknadsföra sitt företag och dess varumärke, finns det fortfarande många tekniska tjänsteföretag som inte har tillämpat konceptet. Det svenska konsultföretaget SWECO, som kommer att användas som fallstudie i uppsatsen, är en av dem.

Syftet med denna uppsats är att undersöka hur viktigt det är för tekniska tjänsteföretag att marknadsföra sitt varumärke och hur de kan förbättra sin image samt sitt varumärke.

Undersökningen har tillämpats med hjälp av elektroniska enkäter. Som ytterligare förstärkning, har tre teorier använts som analysverktyg.

Studien visar att SWECO är ett relativt okänt företag. Trots att företaget agerar på ett internationellt plan, så har det inte utvecklat en marknadsföringsstrategi. De slutsatser som kunde dras demonstrerar att ett starkt varumärke för tekniska tjänsteföretag är väldigt viktigt eftersom de 7 p:na för tjänster anses vara otillräckliga som marknadsföringsmedel. Den högt upplevda kvaliteten av företagets tjänster samt deras finansiella styrka ger företaget goda förutsättningar för att marknadsföra sitt varumärke internationellt.

The economical structure has faced a great change during the last decades; the service industry has grown into a dominant force in the developed countries. Therefore, the concept of services marketing is relatively new. Although more and more service companies are realizing the importance of marketing and branding, there are still technical service companies that has not adapted the concept. The consultancy firm SWECO, which will serve as a case study, is one of them.

The purpose with this essay is to examine the importance of branding for technical service firms and how they do to improve their image and brand. The research issue has been studied with the assistance of electronic surveys. As further assistance, three theoretical models has been used as instruments for the analysis.

The study shows that SWECO is a relatively unknown company. Although the company is operating in an international arena, it has not developed a marketing strategy. The conclusions attained demonstrate the importance of creating strong brands for technical service companies since the 7 P’s of services are insufficient as marketing tools. The highly perceived quality of the company’s services and their financial strength give the company good prerequisites for marketing their brand internationally.

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BARROS, JOSE GLENIO MEDEIROS. « DEMAND FOR SPECIALIZED TECHNICAL SERVICES OF THE NAVAL INDUSTRY ». PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 1994. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=19008@1.

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CONSELHO NACIONAL DE DESENVOLVIMENTO CIENTÍFICO E TECNOLÓGICO
A presente dissertação de mestrado refere-se a um estudo de demanda de serviços técnicos especializados da indústria naval brasileira, desenvolvido sob duas óticas distintas: (i) a das instituições ofertantes de serviços e (ii)a das empresas demandantes. A primeira abordagem, denominada Parte 1 da pesquisa, considerou as demandas de serviços técnicos especializados das empresas do setor industrial naval atendidas por três importantes instituições prestadoras de serviços sediadas no Rio de Janeiro (Instituto Nacional de Tecnologia – INT, Instituto Tecnológico da Pontifícia Universidade Católica do rio de Janeiro – ITUC/PUC-Rio e Fundação Coordenação de Pesquisas, Projetos e Estudos Tecnológicos da Universidade do Rio de Janeiro – COPPETEC/UFRJ), no período de 1986 à 1991. Os dados utilizados na Parte 1 da pesquisa, referem-se à demanda atendida de 17 empresas e originaram-se de uma base de dados consolidada no âmbito de um projeto mais amplo (descrito na referência bibliográfica [24]), que explicitou a demanda (consumo) de serviços técnicos especializados de 1.347 empresas públicas e privadas vinculadas aos diferentes setores econômicos do estado do Rio de Janeiro. Uma outra abordagem desenvolvida na Parte 2 da pesquisa envolveu trabalho de campo realizado diretamente junto às empresas do setor naval sediadas no estado do Rio de Janeiro. Dentre as 21 empresas identificadas como atuantes no mercado de reparos e construção naval, 12 aceitaram participar do estudo. Objetivando diversificar o perfil do trabalho, também foi incluída 1 empresa fabricante de navipeças. Tendo em vista o porte das empresas estudadas, e baseando-se em dados do Sindicato Nacional da Construção Naval – SINAVAL e em outras informações disponíveis, acredita-se que a amostra estudada possui representatividade nacional, correspondendo a um índice superior a 50 por cento da produção naval do País. Essa amostra também ganha relevância pelo fato do Estado do Rio de Janeiro concentrar aproximadamente 92 por cento da produção nacional, característica de mercado que fortemente facilitou a pesquisa de campo. Os resultados deste trabalho permitiram caracterizar o perfil e os condicionantes da demanda, dimensionar o porte do mercado de serviços técnicos estimulados pela indústria naval e estabelecer um diagnóstico de adequação da demanda à ofeta de serviços e das instituições públicas e privadas sediadas no estado do Rio de Janeiro. Adicionalmente, estimou-se o potencial de terceirização de serviços técnicos especializados atualmente realizados internamente pelas próprias empresas da indústria naval, de forma a demonstrar oportunidades de novos mercados para as instituições ofertantes. Essas informações devem não só construir elementos da estratégia de marketing e replanejamento das instituições atuantes na prestação de serviços como também subsidiar a formulação de políticas públicas objetivando o desenvolvimento do setor naval.
The present dissertation is a study of the demand for specialized technical services in the brazilian naval industry. The demand was approached under two different perspectives. First, from that observed through orders placed by this industry at three important technical institutes located in the state of Rio de Janeiro (Instituto Nacional de Tecnologia – INT, Instituto Tecnológico da Pontifícia Universidade Católica do rio de Janeiro – ITUC/PUC-Rio e Fundação Coordenação de Pesquisas, Projetos e Estudos Tecnológicos da Universidade do Rio de Janeiro – COPPETEC/UFRJ), in the period from 1986 to 1991. The second approach surveyed the demand from the industry. The data for Part 1 of the research came from a data bank developed in a brader study (decribed in reference [24]) which analysed the demand (consumption) for specialized technical services of the 1347 public and private firms pertaining to different economic sectors of the state of the Rio de Janeiro. In this respect, this part of the research was limited to the consideration of the real demand met by the three institutes investigated. The second approach developed in part 2 of the study involved field research covering 12 of the 21 firms active in the market of ship repairs and shipbuilding in the state of Rio de Janeiro. According to data from Sinaval (national Shipbuilding Union) and other sources of the whole naval industry. This sample is significant given the fact that 92 per cent of the national insdustry is concentrated in the state of Rio de Janeiro, characteristic which strongly simplified the field research. This part of the reserarch focus on both effective and potential demand for especialized technical services. The results of the present work provide a detailed characterization of the demand profile and the identification of the determining factors that affect this demand for technical services. They also alow to estimate the size of the market as well as its needs and potential growth on the basis of demands currently not met by the technical institutes. Furthermore, the study also stimated the potential for growth based on the willingness of such firms to increase its outsourcing of internally supplied services. These results should be useful in guiding the bussiness and technical development efforts of the institutes as well as to subsidize the formulation of public policies aiming at increasing the technical capabilities of the naval sector.

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Cook, Randal James. « ENVIRONMENTAL INTERNSHIP-ENVIRONMENTAL QUALITY MANAGEMENT, INC. TECHNICAL SERVICES DIVISION ». Miami University / OhioLINK, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=miami1094138195.

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Sujin, Butdisuwan McCarthy John R. « The perceptions of directors and librarians toward community services of academic libraries in Thailand ». Normal, Ill. Illinois State University, 1990. http://wwwlib.umi.com/cr/ilstu/fullcit?p9105735.

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Thesis (Ph. D.)--Illinois State University, 1990.
Title from title page screen, viewed November 17, 2005. Dissertation Committee: John R. McCarthy (chair), Patricia Klass, Larry Kennedy, JoAnn McCarthy, Glenn Gritzmacher. Includes bibliographical references (leaves 123-130) and abstract. Also available in print.

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Sinyenyeko-Sayo, Nondumiso Constance. « Improving library services through the application of business performance concepts ». Thesis, University of the Western Cape, 2007. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_4120_1188477680.

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In virtually any field of endeavour today, access to information is a prerequisite for success. Libraries form the repositories with user-friendliness their mission. This has lead to the need for new ways to evaluate library performance. Astute library managers will plan for such developments, taking into account current and future trends that impact on library services. Library services are also affected, for example, by financial considerations and staffing problems. Further complicating matters are the demands of their clients who have developed increased expectations of improved service, and also a desire for more self-service opportunities. Such changes raise the question: &ldquo
to what extent can libraries apply business performance management techniques to assess their performance.&rdquo
This, then, is the research question for this study.

This work will evaluate library performance with the aim of improving service management. Its targets are the UWC library, and others, such as the Stellenbosch University, and the Cape Peninsula University of Technology. The application of selected service management techniques and measures used in business will be explored. These techniques include The Balanced Scorecard, critical success factors and service quality. The study also touches on transformation and change management. An obvious source of information about library management is the corps of managers. The secondary source of information is the community of library users.

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Swan, Ruth Maddox. « Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library ». Tallahassee, FL. :, 1998. http://www.famu.edu/library/RSwan.Pdf.

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Davis, Roger R. « Development of the Richard J. Brown Library information kiosk ». Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002davisr.pdf.

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Dhamdhere, Sangeeta. « Comparative study of Web-based Services and Best Practices offered by top World University libraries and "A" grade accredited University libraries in India ». Diss., Ess Ess Publication, New Delhi, 2018. http://hdl.handle.net/10919/102771.

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In this study 64 web based services (bibliographical, patron education, patron communication and patron publication services) and best practices offered by the 70 top world university libraries and 39 top Indian University libraries were studied using different data analysis techniques like cross-tabulating for average scores and Pearson correlation coefficient and tests like Chi-Square Test and T-Test were applied to the raw data collected for final results. The library rankings as per their web-based services were correlated with their university rankings as per Webometric rankings and found that library web-based services rankings are correlating with their university rankings. Therefore, developing countries like India should improve their library web-based services rankings to improve their rankings at global level.
Doctor of Philosophy

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32

Brogan, Martha L. « A Survey of Digital Library Aggregation Services ». Digital Library Federation, 2003. http://hdl.handle.net/10150/106263.

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This 105-page report is deposited with permission of the Digital Library Federation which retains copyright. It is freely available in html and pdf formats at the DLF Web site or may be purchased in softcover edition for $20 from DLF.
This report, commissioned by DLF, provides an overview of a diverse set of more than thirty digital library aggregation services, organizes them into functional clusters, and then evaluates them more fully from the perspective of an informed user. Most of the services under review rely wholly or partially on the Protocol for Metadata Harvesting of the Open Archives Initiative (OAI-PMH). Each service is annotated with its organizational affiliation, subject coverage, function, audience, status, and size. Critical issues surrounding each of these elements are presented in order to provide the reader with an appreciation of the nuances inherent in seemingly straightforward factual information, such as "audience" or "size." Each service is then grouped into one of five functional clusters: open access e-print archives and servers; cross-archive search services and aggregators; from digital collections to digital library environments; from peer-reviewed "referratories" to portal services; specialized search engines. This publication was deposited with permission of the publisher (Digital Library Federation Council on Library and Information Resources Washington, DC.).

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Sherikar, Amruth, Suresh Jange et S. L. Sangam. « Performance measurement of quality services in academic and research libraries in India ». School of Communication & ; Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105669.

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A National Assessment and Accreditation Council (NAAC) has been established in India for quality and excellence in higher education. NAAC has developed set of objective indicators for the library, as it is the fulcrum of support for the community of academic and research pursuits. This has resulted in a general consensus for rising demands for evaluation and accountability of academic and research librar-ies to develop performance evaluation and measure service quality. For this study, a total of 1200 questionnaires were distributed to the user community of ten university libraries of Karnataka, India, of which 768 (64%) were duly received from students, research scholars and faculty members. The quality dimensions in the light of SERVQUAL viz., Reliability, Responsiveness, Assurance, Access, Communication, Tangibles, Empathy and Security have been applied and the results indicate that the service quality dimensions of reliability, responsiveness, assurance, access, communication and tangibles applied to university libraries in Karnataka are found to be satisfactory to a little extent based on the scale techniques. The study suggests several areas for future research and for collaboration among li-brary managers, educational administrators, scholars and measurement theorists towards improving the performance of library and information system in India to meet the high standards of service quality in libraries to serve the users with utmost care and diligence.

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Lee, Youngsook. « Accessible library services for people with disabilities : model for Korean libraries ». Thesis, University College London (University of London), 2001. http://discovery.ucl.ac.uk/1382396/.

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Particularly the past two decades have witnessed the integration of people with disabilities into mainstream society. This is one of the top political issues in many countries. For a long time disabled people have been excluded from mainstream education, employment and various community activities on the grounds of individual disabilities. As a result many of them have been left unproductive and dependent. That society to some extent has a negative attitude towards disabled people cannot be disputed. Until recently all attention to disabled people had focussed on their physical wellbeing rather than on how to integrate them effectively into mainstream society. This negative attitude coupled with less integration has in many respects prevented disabled people from developing their potential and using their ability to live an independent life. In this respect library services for disabled people are regarded as part of the integration of disabled people into mainstream society. Especially public libraries can be seen as the most important institutes for the integration of disabled people into society. The purpose of this research is to identify current problems faced by mainstream libraries for the provision of library services for disabled people and also to present practical solutions that are appropriate to the Korean situation. Although the study covers other disabilities such as hearing and mobility impairment, it is mainly concerned with visual impairment. Visually impaired people are the most disadvantaged in libraries because they are unable to read printed materials.For purpose of data collection, the study relied on literature review, observation and interview. The study is organised into three parts. The first part outlines the background information about the integration of disabled people, the characteristics and difficulties of disabled people, and the development of library services for disabled people from earliest time to the present. The second part presents the findings of research in the areas of physical, technological and human factors. The last part proposes solutions to problems and draws conclusions. The emphasis throughout the study is to create awareness among library professionals in Korea about the need of library services for disabled people in mainstream libraries.

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Basager, Mohammed Ahmed. « Evaluation of electronic information services in academic libraries in Saudi Arabia ». Thesis, Loughborough University, 2001. https://dspace.lboro.ac.uk/2134/7530.

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This study aims to investigate the strengths and weaknesses of the information technology services in academic libraries in Saudi Arabia and to propose ways in which these services could be developed. The methodology applies theoretical models, questionnaires and structured interviews. Two models were developed to investigate the behaviour of academic staff and students, the first representing users' cognitive attitudes and the degree of user-satisfaction with the services provided. The second model examines interactions between the university administration, computer centres and libraries. Questionnaires and interviews have been used to generate empirical findings. The main findings concentrate on the following issues. Most respondents had used computers either on or off campus. Use of computers at the selected universities was found to vary significantly. Respondents from science faculties were found to use technology more than other users. IT systems, network infrastructure and the availability of qualified staff were, to varying degrees, found to be a constant source of concern and a hindrance to the provision of effective services. There was no consistent pattern of use and there was frequently a failure to provide any service at all. The only means for academic staff and users to gain access to the Internet was through departmental provision as, at the time of this research, this was not available in the libraries. A lack of funding, qualified staff, programmers and connections to the computer networks are regarded as major reasons for not providing efficient electronic services to users. The main recommendations of this study are that coordination and co-operation between libraries, making full use of technology, should be established. Universities should lobby the Finance Ministry to argue for a change in the regulations to allow libraries to generate their own revenue in order to enhance existing services. University administrations, computer centres and academic departments should establish formal procedures to provide effective electronic services to users. The present provision of training facilities for both staff and students needs to be extensively reviewed and enhanced.

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Arishee, Jebreel. « Personal and cultural values as factors in user satisfaction a comparative study of users of library services / ». Full text available online (restricted access), 2000. http://images.lib.monash.edu.au/ts/theses/Arishee.pdf.

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Miller, Kathleen F. « Service quality in academic libraries : an analysis of LibQUAL+ scores and institutional characteristics / ». Orlando, Fla. : University of Central Florida, 2008. http://purl.fcla.edu/fcla/etd/CFE0002007.

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Malovrh, Charles (Charles Andrew). « Technical competitive advantage--a study in the engineering services industry ». Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/44663.

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Ball, Rafael. « Bibliometric analysis as a new business area in libraries : Theory and practice ». School of Communication & ; Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105995.

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Supplying users with literature by a seamless linking of media is the goal of (scientific) libraries. By the digitization of primary and secondary data and the convergence of products and providers, libraries have already come very close to achieving this ideal. A digital library is the realization of this goal. However, many librarians are in danger of running out of imagination. What will come after the digital library? Do we still need information professionals today? And, above all, what services are required? This paper identifies new fields of business for libraries with the example of bibliometric analysis. The discussion concerns the shape this service could take in practice, who needs it and what target groups exist in the scientific environment. Concrete examples of bibliometric analysis from the Central Library of Research Centre Jülich, the largest interdisciplinary research institution in Europe, round off the overview.

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DeFranco, Francine M. « Redesigning Technical Services by Reconceptualizing Staff ». 2006. http://hdl.handle.net/10150/222283.

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Conference proceeding from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.
Traditionally, technical services staff have possessed skills associated with acquisitions, cataloging, collection development, preservation and stacks management responsibilities. However in today’s rapidly changing library, technical services roles and responsibilities have changed. Technical services departments now require advanced technology, academic training, public services, and teaching skills that support innovative, independent, creative, and forward-thinking approaches to the provision of collections and services. How can libraries acquire and cultivate needed skills? What effect can new skill sets have on designing workflow, setting priorities, accomplishing goals, and meeting user expectations? This presentation will focus on the University of Connecticut Libraries process for identifying new and essential skills, recruiting new staff, and the impact new skill sets and experiences have had on changing the dynamics and directions of Technical Services.

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Bedford, Denise D. « Productivity, efficiency, and production functions in research library technical service operations ». 1993. http://books.google.com/books?id=rvXgAAAAMAAJ.

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Connaway, Lynn Silipigni. « The levels of decisions and involvement in decision-making effectiveness and job satisfaction in academic library technical services / ». 1992. http://catalog.hathitrust.org/api/volumes/oclc/28714940.html.

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Thesis (Ph. D.)--University of Wisconsin-Madison, 1992.
eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 261-278) and index.

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Peakovic, Andrea, et Ellen P. Conrad. « Two Libraries, One Plan : Combining and Refining Technical Services Across Two Campuses ». 2006. http://hdl.handle.net/10150/222313.

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Conference proceeding from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.
The Libraries of Kenyon College and Denison University, supported by a Mellon Foundation grant, have collaboratively redesigned and merged their technical services departments into one combined unit, through the creation of a joint department of Collection Services. As members of the Five Colleges of Ohio and OhioLINK consortia, both libraries have a long standing history of cooperation. This venture, however, takes cooperation to a new level of collaboration by merging one department within two distinct libraries, geographically separated on two campuses. This presentation will be geared towards providing valuable insight to other libraries who might be considering new ventures in collaboration and work redesign. Key elements of this unique plan will be highlighted, such as staff empowerment and redefined workflows, while the focus of the presentation will be on the process undertaken in planning and implementing the redesign project. Recognizing that successful reorganization at this level is not a given, the presenters will include a frank discussion of both the keys to success, as well as those things that have been bumps in the road, so that others may anticipate both the challenges and rewards of rethinking the role of technical services within our libraries.

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Newton, George Gordon. « The management of arrearages in California Public Libraries' technical services departments ». 1997. http://catalog.hathitrust.org/api/volumes/oclc/39333224.html.

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Liu, Shu-chuan, et 劉淑娟. « A Study on the Information Literacy of the Technical Services Librarians of the Public Libraries in Taiwan ». Thesis, 1998. http://ndltd.ncl.edu.tw/handle/27823435964461817010.

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碩士
淡江大學
教育資料科學學系
86
This study aims at understanding the information literacy of those domestic public libraries technical services librarians who are in charge of acquisitions and cataloging in their libraries. Through the qualitative study, the author had interviewed with 31 technical services librarians of the domestic public libraries. After the in-depth conversations with them, the author adapted the induction and analyzed the collected information. Then the author proposes some suggestions. The result of the study shows that the technical services librarians of domestic public libraries are aware of some basic knowledge about information literacy. They showed appropriate library literacy and basic computer literacy capabilities. They should enhance their media and network literacy. They should equip themselves with basic computer and network capabilities, professional knowledge of the library science and basic information literacy for their work. They enhance their information literacy capabilities by taking part in relative in-service training, library science seminar and futher studies by themselves. Some factors such as circumstances, person and duty influnce their information literacy. The education of the library science and in-service training should emphasize on the course of computer science, network, professional knowledge of the library science and practice. Finally, the author proposes her suggestions and opinions in terms of the circumstances, technical services librarians, directors, administration unit, advisory organizations of the public libraries, the education of library science, and in-service training and the future related studies.

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Duttweiler, Robert Walter. « A survey of managers' interest for technical information ». 1990. http://books.google.com/books?id=xcbgAAAAMAAJ.

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Mohlakwana, Dibuleng Elizabeth. « Resources as predictors of service provision in Gauteng Provincial Government (GPG) libraries ». Thesis, 2021. http://hdl.handle.net/10500/27258.

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The scarcity of financial resources often poses challenges for organisations in both the private and the public sector, which require productive (tangible) resources, in order to thrive. Organisations are developing innovative and cost-effective methods to secure productive resources that are needed to drive performance. Special libraries in the public sector face the same pressures that resulted in some of them being overwhelmed by poor resources. The purpose of the study is to determine the levels of resources available to the libraries in the Gauteng Provincial Government (GPG) and the extent to which tangible resources can predict information service provision in GPG libraries. The theory of the firm and the resource-based view (RBV) theory were used as theoretical framework to support the study. The study addresses the identified gap of resource adequacy in special libraries by measuring adequacy from the perspective of those responsible for exploiting the resources, instead of the library services (the output) and library users. This approach differs from those in similar studies, which measured adequacy from the perspective of consumers. The study adopted a positivist philosophical assumption, using a quantitative research approach, with questionnaires and interviews as the data collection tools. The population of the study involves all the library officials of the libraries in Gauteng Provincial Government departments, including management. Due to the nature and size of the target population, there was no need for sampling. A total of 30 respondents for both quantitative and qualitative data, participated in the study. In order to achieve acceptable levels of validity of collected and analysed data, the face validity method was used, whereas the representative reliability method was used to ensure reliability and consistency of the measuring instruments. Mean and standard deviation, multiple regression and Pearson’s product moment correlation coefficient analyses on quantitative data was conducted by using the data analysis tool Statistical Software for Social Sciences (SPSS). Atlas Ti was used to analyse the qualitative data collected. No major limitations were identified. The study found the level of physical, financial, ICT-based resources and staff development and training in the GPG libraries to be low, similarly the level of information services provided was found to be low. The resources were found to have predictive value on one another, but not on information services. Furthermore, the study did find a positive and strong relationship between resources and services at GPG libraries. The study recommended a resourcing model that is based on the collaborative consumption/sharing economy concept and principles.
Information Science
D. Phil (Information Science)

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Chen, Su-Mei, et 陳素美. « The Professional Competencies of Acquisition and Cataloging Librarians Demonstrated in the Course of Technical Services ». Thesis, 2010. http://ndltd.ncl.edu.tw/handle/63582264880491768110.

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碩士
國立中興大學
圖書資訊學研究所
98
The study is intended to know the job details of acquisition and cataloging librarians, and how the professional competences of the librarians are demonstrated in technical services. The study used qualitative methods and collected information through on-site observations and in-depth interviews. The data was analyzed by annotation oriented ways with the methods of content analysis and editing analysis. The professional competencies of acquisition are discovered from the study: (1)The acquisition and cataloging librarians are able to evaluate the resources of collection is helpful to get money; (2) the library collections needs to develop the cooperation of teachers and librarians to choose the collections; (3) the acquisition and cataloging librarians need to catch on the resources of subject books and the information of publication markets; (4) the acquisition and cataloging librarians need to adapt subject librarian and collection development policies in order to promote the service quality of acquisition jobs; (5) the acquisition and cataloging librarians need to adjust the ways and speed of procurement adequately. The professional competencies in information organizing are discovered from the study:(1) the acquisition and cataloging librarians need to value the accuracy, consistency, and integrity of the catalog; (2) in addition to the routine job of cataloging, the acquisition and cataloging librarians also need to provide readers service such as urgent editing of catalog, instruction of collection inquiring and statistics of the subject classification; (3) the acquisition and cataloging librarians can view the establishment of all catalog database by macroscopic ways which are helpful to enhance the searching capabilities for readers. The professional competencies in technical service quality are discovered from the study: (1) the acquisition and cataloging librarians need to complete their job through cross-section teamwork in terms of overall service of the library; (2) the rotation system is helpful to acquaint the acquisition and cataloging librarians with the operation procedures in each group, but service takeover and continuance still need to be concerned; (3) the acquisition and cataloging librarians are not only equipped with professional knowledge of their job, they also need to have the knowledge of the nature and development of technical services; (4) in terms of professional competences, the acquisition and cataloging librarians can not only utilize tools to improve the work capabilities, they are also able to communicate well; (5) in terms of professional attitudes, the acquisition and cataloging librarians shall actively face various difficulties of technical services, and try to find out the resolutions; (6) holding the service spirits, the acquisition and cataloging librarians will actively provide the information of new books, promotion of reading to further service the readers. Furthermore, the career development of acquisition and cataloging librarians including the following events: the library chief is not familiar with technical services, the acquisition librarians are not in sympathy of profession, lack of professional ethics, core value and marketing concepts. Moreover, the difficulties that most acquisition and cataloging librarian are facing including lack of nationwide guidance of professional orientation, unstable man-power structure, insufficient expenditure, and out-of-date operation system. From this study, the recommendations for acquisition jobs are (1) the acquisition librarians can set up the news of subject books together and interchange with each other; (2) holding regular nationwide exhibitions of new books for librarians. The recommendations for organization of information are (1) the authorized files can be utilized for all libraries in the nation; (2) the updated news of national organization of information can be provided. The recommendations for enhancing professional competences of librarians are (1) The school course should value on practical training; (2) paying attention to the ways to promote professional competences of hiring librarians; (3) Increasing the sources and measures for advanced education in the central and southern area.

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Keyser, Francois. « The use of radio frequency identification self-help circulation services for the delivery of user services at the University of South Africa library services ». Thesis, 2017. http://hdl.handle.net/10500/24928.

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This study investigated the factors, best practice, advantages and disadvantages that influence the use of radio frequency identification (RFID) self-help circulation services for service delivery by South African academic libraries with specific emphasis on the University of South Africa (Unisa) Library. Unisa Library Services is the only library service in South Africa that has implemented a fully-fledged RFID self-help circulation service. There must therefore be reasons why other libraries in South Africa have not implemented this type of service. Accordingly, a need was identified to investigate the aspects that should be considered before a library decides to implement such a circulation service. There was also a need to identify the factors, best practice, advantages and disadvantages that influence the use of RFID self-help circulation services. The study gives a brief overview of RFID technology and its use in libraries internationally with specific emphasis on its use for self-help circulation purposes. Through a literature study, certain factors, best practice, advantages and disadvantages that influence the use of RFID self-help circulation services were identified. The identified factors, best practice, advantages and disadvantages were subsequently used to compile questionnaires to obtain information from Unisa library users (students and staff). Only Unisa staff and students who were situated close to Unisa campuses with RFID self-help circulation services were included in the study. During the analysis of the data collected additional factors, best practice, advantages and disadvantages were identified. Recommendations were compiled regarding the factors, best practice, advantages and disadvantages that influence the use of RFID self-help circulation services. These recommendations are meant as a guide for South African libraries when making decisions on the possible implementation and use of RFID self-help circulation services.
Information Science
M.A. (Information Science)

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Alsereihy, Hassan A. « Continuing library education practices and preferences of the university and major research library personnel in Saudi Arabia with special emphasis on technical services staff / ». 1993. http://books.google.com/books?id=ttrgAAAAMAAJ.

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