Articles de revues : « Site and service »

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REYNOLDS, D. « Managed-services companies The On-Site Food-Service Segment ». Cornell Hotel and Restaurant Administration Quarterly 38, n^o 3 (juin 1997) : 88–95. http://dx.doi.org/10.1016/s0010-8804(97)89512-2.

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Strick, Sandy K., Rhonda J. Montgomery et Charlotte Gant. « Does Service Sell the Site : ». Journal of Travel & ; Tourism Marketing 2, n^o 1 (13 septembre 1993) : 87–93. http://dx.doi.org/10.1300/j073v02n01_06.

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Oostermeijer, Sanne, Michelle Williamson, Angela Nicholas, Anna Machlin et Bridget Bassilios. « Implementing and Delivering Youth Mental Health Services : Approaches Taken by the Australian Primary Health Network ‘Lead Sites’ ». International Journal of Environmental Research and Public Health 19, n^o 17 (23 août 2022) : 10494. http://dx.doi.org/10.3390/ijerph191710494.

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Aim: This paper aims to report on effective approaches for, and early impacts of, implementing and delivering services for youth with, or at risk of, severe mental illness commissioned by 10 Primary Health Network (PHN) Lead Sites (reform leaders) in Australia. Methods: The following qualitative data sources were analyzed using a thematic approach: focus group consultations with 68 Lead Site staff and 70 external stakeholders from Lead Site regions; and observational data from one Lead Site meeting with a focus on services for youth with, or at risk of, severe mental illness and one national symposium that was attended by Lead Site staff and service providers. Results: The Lead Site staff described common effective strategies for implementing and delivering youth enhanced services as follows: building on existing youth services, establishing effective linkages with other local youth enhanced services, and providing complementary clinical and non-clinical services. Early impacts of youth enhanced services that were described by Lead Site staff and external stakeholders included: improved service quality and access, positive effects on consumers and/or carers (e.g., reduced symptomology), and sector-wide impacts such as improved service integration. Staff members from two Lead Sites also mentioned negative impacts (e.g., uncertainty of continued funding). Suggestions for future improvements by Lead Site staff and external stakeholders included: involving young people in service design and planning, improving service access, addressing clinical workforce shortages, improving data collection and usage, and establishing greater service integration. Conclusions: These findings highlight the necessity for collaborative and localized responses as well as service models that combine clinical and non-clinical care to address the needs of young people with, or at risk of, severe mental illness. Early impacts that were reported by stakeholders indicated that PHN-commissioned youth-enhanced services had positive impacts for consumers, carers, and the wider service sector.

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Gonzalez, Rodrigo Valio Dominguez. « Knowledge Management Process in Multi-Site Provision of Service ». International Journal of Knowledge Management 12, n^o 2 (avril 2016) : 20–37. http://dx.doi.org/10.4018/ijkm.2016040102.

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Differently from manufacturing operations, which have a combination of tangible and intangible resources, services are characterized by intensive competencies and knowledge. Several services intensive organizations present a model called multi sites. In this model, the service provider company has several work teams, called in this work full service sites, installed full time at client sites. The challenge for these organizations is to manage the knowledge acquired in these various sites in order not to lose the knowledge created from the improvement, problem solving and innovations implemented in the processes of customer. Thus, this paper aims to analyze the stages that constitute the knowledge management process in the multi-sites service provider company context. The research results point to a model based on joint working between sites and full service center for excellence. The latter's mission is to identify, assess, store and distribute knowledge among sites, acting as a department that centralizes the knowledge management process.

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Ottow, Carolyn. « Natural Resources Conservation Service Web Site ». Journal of Government Information 27, n^o 1 (janvier 2000) : 98–99. http://dx.doi.org/10.1016/s1352-0237(99)00139-2.

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Robinson, Eric P., et Yicheng Zhu. « Beyond “I Agree” : Users’ Understanding of Web Site Terms of Service ». Social Media + Society 6, n^o 1 (janvier 2020) : 205630511989732. http://dx.doi.org/10.1177/2056305119897321.

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Whether they know it or not, the legal rights and responsibilities of users of websites and services, including social media, are defined and controlled by the terms of service of these online service providers. But despite the importance of these provisions, studies have shown that users rarely review terms of service, or think about their meaning. This study took advantage of a major website’s “simplification” of its terms of service to determine whether the changed language increased users’ understanding of the intended meaning of the terms of service. Using the Elaboration Likelihood Model, we evaluate the effectiveness of simplification of terms of service as a method to encourage users’ understanding on these terms.

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Kishimoto, Tomoe, Junichi Tnaka, Tetsuro Mashimo, Ryu Sawada, Koji Terashi, Michiru Kaneda, Masahiko Saito et Nagataka Matsui. « Anomaly detection using Unsupervised Machine Learning for Grid computing site operation ». EPJ Web of Conferences 245 (2020) : 07016. http://dx.doi.org/10.1051/epjconf/202024507016.

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A Grid computing site is composed of various services including Grid middleware, such as Computing Element and Storage Element. Text logs produced by the services provide useful information for understanding the status of the services. However, it is a time-consuming task for site administrators to monitor and analyze the service logs every day. Therefore, a support framework has been developed to ease the site administrator’s work. The framework detects anomaly logs using Machine Learning techniques and alerts site administrators. The framework has been examined using real service logs at the Tokyo Tier2 site, which is one of the Worldwide LHC Computing Grid sites. In this paper, a method of the anomaly detection in the framework and its performances at the Tokyo Tier2 site are reported.

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Tucker, William, Mark Olfson, Steven Simring, William Goodman et Scott Bienenfeld. « A Pilot Survey of Inmate Preferences for On-Site, Visiting Consultant, and Telemedicine Psychiatric Services ». CNS Spectrums 11, n^o 10 (octobre 2006) : 783–87. http://dx.doi.org/10.1017/s1092852900014905.

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ABSTRACTObjectiveTo assess inmate preferences for in-prison mental health services, outside psychiatric consultants, and telemedicine psychiatric consultation for 16 mental health services.MethodsStructured interviews were conducted of the service modality preferences of 28 inmates who received psychiatric telemedicine consultations in NewYork State Department of Corrections facilities.ResultsFor five of the 16 mental health services assessed, a significantly larger proportion of inmates preferred delivery of mental services by their on-site mental health team to an outside psychiatric consultant, whether visiting or using telemedicine. For another eight services, inmate preferences were approximately equal. For three services (treatment progress, evaluation of childhood sexual abuse, and sexual concerns), inmates reported a trend toward preference for out-side consultation (visiting and telemedicine combined). For no service did inmates prefer telemedicine to a visiting consultant.ConclusionAlthough inmates prefer the use of on-site mental health professionals for many mental health services, some inmates prefer visiting or telemedicine consultants for the evaluation of safety and sexual issues. Because telemedicine is efficient and readily available, its role in these areas requires further evaluation.

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Eloranta, Tuomo. « Online Review Site Data in Service Innovation ». International Journal of E-Services and Mobile Applications 8, n^o 4 (octobre 2016) : 20–34. http://dx.doi.org/10.4018/ijesma.2016100102.

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The increased emphasis of customer understanding and involvement in successful service innovation has resulted to the development of various co-creation approaches striving for tight coupling between customers and companies. While highly integrative methods certainly have their place, there is also a need for lighter means for gaining customer understanding amidst the organizational reality of limited budgets and time famine. Given this, the objective of the study is to examine ways of virtual customer integration, namely utilizing feedback customers give on public online review sites as a source of new ideas and inspiration for service innovation. This study brings new understanding on how firms can best leverage online review sites as a part of their customer integration tool portfolio to support their innovation activities.

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Dison, L. « A note on site and service projects ». Urban Forum 4, n^o 2 (juin 1993) : 93–101. http://dx.doi.org/10.1007/bf03036558.

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Yim King Wan, Penny, et Elizabeth I. Man Cheng. « Service quality of Macao's world heritage site ». International Journal of Culture, Tourism and Hospitality Research 5, n^o 1 (29 mars 2011) : 57–68. http://dx.doi.org/10.1108/17506181111111762.

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Hegde, G. G., et Pandu R. Tadikamalla. « Site selection for a ‘sure service terminal’ ». European Journal of Operational Research 48, n^o 1 (septembre 1990) : 77–80. http://dx.doi.org/10.1016/0377-2217(90)90063-h.

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Tontini, Gerson, Júlio Cesar da Silva, Eliane Fátima Strapazzon Beduschi, Elis Regina Mulinari Zanin et Margarete de Fátima Marcon. « Nonlinear impact of online retail characteristics on customer satisfaction and loyalty ». International Journal of Quality and Service Sciences 7, n^o 2/3 (15 juin 2015) : 152–69. http://dx.doi.org/10.1108/ijqss-02-2015-0021.

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Purpose – The purpose of this paper is to consider the nonlinear impact of online retail stores’ quality dimensions on general customer satisfaction and loyalty. Design/methodology/approach – Using a quantitative approach, 429 online users answered a closed questionnaire regarding their present satisfaction with 26 service attributes, their general satisfaction and loyalty. Using factorial analysis with Varimax rotation, five service-quality dimensions are studied: service accessibility/speed, fault recovery, buying reliability, service and site flexibility and site interaction/feedback. Penalty and reward contrast analysis identifies the Kano model classification of the service-quality dimensions, and the nonlinear impact of these dimensions, and customer satisfaction, on customer loyalty. Findings – The results show that there is a nonlinearity between quality dimensions, customer satisfaction and loyalty. The dimension “service accessibility/speed” has a one-dimensional impact on customer satisfaction, but with higher reward impact than penalty impact. “Fault recovery” is a “must-be”, “buying reliability” and “service flexibility” are “attractive” and “site interaction/feedback” is one-dimensional. Besides, the dimension “service accessibility/speed” has also a direct impact on loyalty if achieving above-average performance, thus reinforcing general customer satisfaction. Originality/value – Few previous papers explore this nonlinearity in online retail services. So, future studies should lead to a theoretical and practical understanding of managing these services. Understanding this nonlinearity may help companies to better identify what improve or offer to customers.

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Permana, Handy Januar, Wahyu Hidayat et Arif Marjuki. « Inovasi Dalam Online Marketing Dan Pengaruhnya Terhadap Kualitas Pelayanan, Kepercayaan, Loyalitas, Dan Word Of Mouth Pada Konsumen ». CICES 3, n^o 2 (31 août 2017) : 182–98. http://dx.doi.org/10.33050/cices.v3i2.445.

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The background of this paper discusses the role of consumer perceptions of innovation a website as a factor influencing their evaluation of service quality, development of trust, loyalty and word of mouth behavior on the site. This study aims to answer the question the extent not experienced site service innovation evaluation of the influence of website quality, trust, loyalty and word of mouth. Therefore, to answer this question this study developed and tested a theoretical model that seeks to explain the perceived effects of site-service innovation on perceived e-service quality, trust, loyalty sites and word-of-mouth behavior in e-retail market space. The study design is based on valid responses werecollected from a questionnaire survey of 120 people located in Jakarta. The variables examined in this study using the Partial Least Squares (PLS), specifically PLS-IMAGE v.3.00 to assess the relevance of the predictions of the conceptual model, and test the hypothesis relationship as depicted in picture. Results showed that when an e-retail sites considered positive for providing an innovative experience more positive evaluations affect the overall perception of the quality of online services, high level of trust and loyalty websites and the positive side of the conversation behavior mouth. This study provides important implications for the delivery of online services and online branding, especially foronline retailers. Additional research is needed to see the impact of an innovation in online marketing by adding other variables that are considered important are associated with innovation.

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Njeuhmeli, Emmanuel, Michel Tchuenche, Marjorie Opuni, Peter Stegman, Matt Hamilton, Steven Forsythe, Felix Nhaduco, Francisco Zita, Nuno Gaspar et Jotamo Come. « The voluntary medical male circumcision Site Capacity and Productivity Assessment Tool (SCPT) : An innovative visual management tool to optimize site service delivery ». PLOS Global Public Health 2, n^o 1 (28 janvier 2022) : e0000126. http://dx.doi.org/10.1371/journal.pgph.0000126.

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Given constrained funding for HIV, achieving global goals on VMMC scale-up requires that providers improve service delivery operations and use labor and capital inputs as efficiently as possible to produce as many quality VMMCs as feasible. The Voluntary Medical Male Circumcision Site Capacity and Productivity Assessment Tool (SCPT) is an electronic visual management tool developed to help VMMC service providers to understand and improve their site’s performance. The SCPT allows VMMC providers to: 1) track the most important human resources and capital inputs to VMMC service delivery, 2) strategically plan site capacity and targets, and 3) monitor key site-level VMMC service delivery performance indicators. To illustrate a real-world application of the SCPT, we present selected data from two provinces in Mozambique—Manica and Tete, where the SCPT was piloted We looked at the data prior to the introduction of SCPT (October 2014 to August 2016), and during the period when the tool began to be utilized (September 2016 to September 2017). The tool was implemented as part of a broader VMMC site optimization strategy that VMMC implementers in Mozambique put in place to maximize programmatic impact. Routine program data for Manica and Tete from October 2014 to September 2017 showcase the turnaround of the VMMC program that accompanied the implementation of the SCPT together with the other components of the VMMC site optimizatio strategy. From October 2016, there was a dramatic increase in the number of VMMCs performed. The number of fixed service delivery sites providing VMMC services was expanded, and each fixed site extended service delivery by performing VMMCs in outreach sites. Alignment between site targets and the number of VMMCs performed improved from October 2016. Utilization rates stabilized between October 2016 and September 2017, with VMMCs performed closely tracking VMMC site capacity in most sites. The SCPT is designed to address the need for site level data for programmatic decision-making during site planning, implementation, monitoring and evaluation. Deployment of the SCPT can help VMMC providers monitor the performance of VMMC service delivery sites and improve their performance. We recommend use of the customized version of this tool and model to the need of other programs.

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Zhou, Jing, et Yunhong Shao. « Rational Selection of Rail Transit Emergency Site Using Complex Network Topology and Genetic Algorithm ». Scientific Programming 2022 (24 février 2022) : 1–8. http://dx.doi.org/10.1155/2022/6420806.

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Rail transit network is a convenient and reliable transportation mode in urban areas. With every surge in transportation demand, the network undergoes operational changes like restructuring and making of multiline tracks. Urban rail transit network is a complex network and needs proper emergency services and controlling mechanisms. Unexpected mishaps in rail transit will cause more hazard and panic than the other transportation systems. Therefore, a reliable emergency service station is required to ensure the safety and security of passengers. In the proposed method, the basic statistical properties of complex network topology are considered to construct a P-center site selection model for urban rail transit emergency service stations. The P-center site selection model is solved by genetic algorithm. Validity and reasonableness of the model are demonstrated by implementing it in the Hangzhou emergency service stations for rail transportation. The results show that the P-center site selection model based on statistical properties of complex network topologies can better solve the urban rail transit emergency service station site selection problems. The model minimizes the number of emergency service stations while satisfying the optimal objective function and reduces the construction cost of emergency service stations. The approach has a significant effect on improving system reliability and reducing the risk of emergencies.

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Mujic, Fedza, Charlotte Hanlon, Danny Sullivan, Gina Waters et Martin Prince. « Comparison of liaison psychiatry service models for older patients ». Psychiatric Bulletin 28, n^o 5 (mai 2004) : 171–73. http://dx.doi.org/10.1192/pb.28.5.171.

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Aims and MethodAt a London teaching hospital, the existing off-site consultation model psychiatric liaison service for older people was replaced with an on-site liaison model service in December 2000. Several indicators of the functioning of the service were audited using identical methods before and after this change.ResultsThe case-load increased by 50%, but the liaison psychiatrists were more satisfied with the appropriateness of referrals. The case mix did not change. The new service achieved target waiting times more consistently, particularly for urgent referrals. Referring teams were more satisfied with the speed of response, while the new service maintained the salience and clarity of advice.Clinical ImplicationsFindings are on the whole favourable, and support the wider introduction of specialist old-age liaison psychiatric services.

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Cernada, George P., A. K. Ubaidur Rob, Sara I. Ameen et Muhammad Shafiq Ahmad. « A Situation Analysis of Public Family Planning Service Delivery in Pakistan ». International Quarterly of Community Health Education 14, n^o 1 (avril 1993) : 21–52. http://dx.doi.org/10.2190/wlw2-0app-bjbk-tf5c.

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A nationally representative sample of 8 percent of the Government of Pakistan's primary family planning service facilities, the Family Welfare Centres (FWC), was carried out at the request of the Ministry of Population Welfare in mid-1992. The “situation analysis” approach used involved: 1) observation and inventory of services, facilities, supplies and record keeping reviews; 2) observation of interaction between service providers and FP clients at FWC's; 3) interviews with service providers; and 4) exit interviews with FP clients after service provision. This one-day on-site observation by teams of three interviewers provided a unique overview and baseline assessment of the availability of services, the staff functioning and the quality of service. Significant findings include a low caseload, inadequacies of facilities, some stockouts, lack of educational materials, insufficient outreach, unnecessary medical and social barriers to providing contraception as well as in some cases insufficient information to clients about contraindications to contraceptive usage and possible side-effects. The need to bolster in-service training and supervision is emphasized.

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Bridges, Eileen, et R. SUSAN ELLIS. « Demographic Differences in New Service Site Adoption Behaviour ». Service Industries Journal 17, n^o 2 (avril 1997) : 237–51. http://dx.doi.org/10.1080/02642069700000013.

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Ottow, Carolyn. « United States Fish and Wildlife Service Web Site ». Journal of Government Information 27, n^o 2 (mars 2000) : 248–50. http://dx.doi.org/10.1016/s1352-0237(00)00140-4.

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Tracci, Margaret C., Brad Johnson, Jill Rathbun et Karen Woo. « Site of service in the Quality Payment Program ». Journal of Vascular Surgery : Venous and Lymphatic Disorders 6, n^o 2 (mars 2018) : 279. http://dx.doi.org/10.1016/j.jvsv.2018.01.002.

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Cotter, S. M., M. McKee et P. M. Strong. « Who Decides Which Pharmacy Services are Provided in UK National Health Service Hospitals ? » Health Services Management Research 10, n^o 1-2 (février 1997) : 7–12. http://dx.doi.org/10.1177/095148489701000102.

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An interview survey of 129 UK National Health Service doctors, nurses, pharmacists and managers at eight acute care hospitals was conducted in 1994. The survey examined several topics including whether the introduction of the internal market had affected hospital pharmacy services and what those effects had been. An internal market has been introduced and it has had significant effects on the nature and structure of hospital pharmacy services. Directorate pharmacy services were available at six sites. Contracts for specific, usually novel, services had been implemented at one site and contracts had been introduced widely at another hospital. However, all the features of a market were not present at any site. Market orientation also has implications for the equity of service provision, primarily because decision-making regarding service provision is increasingly in the hands of the clinical directors, rather than pharmacy managers. The effects of this change are not yet clear.

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Edwards, Jackie, Katie McKnight et Barry Nunn. « Just in time : integrating library services for literature searches in a hospital library setting ». Journal of Health Information and Libraries Australasia 3, n^o 1 (2 mai 2022) : 14–17. http://dx.doi.org/10.55999/johila.v3i1.100.

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Providing timely and comprehensive literature searches is a core service for hospital libraries. These expert searches are mediated across multiple databases and platforms. NSLHD Libraries have pivoted services which were largely site based, to services for staff not just off-site, but when working in isolation across the district. Immediate access to literature searches has been achieved by integrating multiple library services.

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Maximiek, Sarah, Erin Rushton et Elizabeth Brown. « Coding into the Great Unknown : Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service ». College & ; Research Libraries 71, n^o 4 (1 juillet 2010) : 361–74. http://dx.doi.org/10.5860/crl-48r1.

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After one year of providing virtual reference service through an instant messaging (IM) service, Binghamton University (BU) Libraries, under the purview of its Digital Reference Committee (DRC), undertook a study of collected session transcripts. The goals of this work were to determine who was using the IM service and why; if staffing for the service was adequate and met our in-person reference standards; and if improvements to the libraries’ existing reference services were needed. The findings revealed that 31 percent of identifiable users were students and 5 percent of users were campus community members. The analyses also revealed that many used the service for complex questions and not just ready reference, policy, and directional questions as had been expected. The most common question types were Web site navigation help (29% of all sessions), research assistance (22%), and instructional questions (23%). The American Library Association Reference & User Services Association (RUSA) Guidelines for the Behavioral Performance of Reference and Information Service Providers were used to measure quality of service. The findings reveled that approachability, showing interest, and listening were each demonstrated in over 80 percent of sessions, indicating these activities can be demonstrated effectively in a virtual environment. The study also found that questions were correctly answered 84 percent of the time. The study provided valuable insight into how patrons approach and locate information on our Web site and demonstrated a need for additional training, improved site design and navigational aids, and future discussions of staffing alternatives for the IM service.

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Matsyi, Olha, et Albina Holovach. « Development of information web-service for providing services ». Bulletin of Kharkov National Automobile and Highway University, n^o 94 (16 décembre 2021) : 166. http://dx.doi.org/10.30977/bul.2219-5548.2021.94.0.166.

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Problem. Today the most relevant topic is the creation of websites. This is because almost any field of activity, whether related to goods or services, requires information-based promotion. The main purpose of the site is to tell the users about the company's data. There are different ways of informing on the Internet, but usually they all come down to one thing – a website. A website is a collection of electronic documents combined into a single address. With the growth of technology, websites are becoming not just a collection of documents, but also a presentation of a number of technologies that are used both to attract attention and to add various features, not only exciting but also convenient, that allow the user to stay on the site. That is why the article discusses the features and methods of developing a web service based on angular technology for ordering a tow truck service centering on the capabilities of modern browsers. Goal. This article examines the process of creating a web service based on Angular technology to order a tow truck service centering on the capabilities of modern browsers. The problems of work with services are considered and the necessity of creation of this service is substantiated. Methodology. An analysis of technologies and systems for the creation of this software, taking into account the support of work on mobile devices is made. The scheme of functioning of the service is developed and its structure is considered. The structure of the service software is developed and substantiated, separate schemes for each of the submitted pages are considered. Practical meaning. This service is designed to provide tow truck services, thanks to which every driver can easily order a tow truck at any time, which will reduce the time to find a tow truck. The necessary software was installed on the computer during the development of the information service. In the process of long-term software development, more and more dangerous factors appear on the PC, which affect the health and damage of the most vulnerable systems of the body. In an emergency, the computer must be turned off immediately.

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Lam, Joseph Hin Yan, Stephen Man Kit Lee et Xiuli Tong. « Parents’ and Students’ Perceptions of Telepractice Services for Speech-Language Therapy During the COVID-19 Pandemic : Survey Study ». JMIR Pediatrics and Parenting 4, n^o 1 (28 janvier 2021) : e25675. http://dx.doi.org/10.2196/25675.

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Background The ongoing COVID-19 pandemic has resulted in the suspension of face-to-face classes and a considerable increase in the use of telepractice services in speech-language pathology. However, little is known about parents’ and students’ satisfaction with telepractice services and their preferences for different service delivery modes. These factors may affect therapy effectiveness and the future adoption of telepractice. Objective We evaluated students’ and parents’ perceptions of telepractice efficacy and their preferences for different service delivery modes (ie, on-site practice vs telepractice). We also identified factors that affect parents’ and students’ preferences for different service delivery modes during the COVID-19 pandemic. Methods A 19-question survey on telepractice satisfaction and preferences was administered to 41 Hong Kong Chinese students and 85 parents who received telepractice services from school-based speech-language pathologists during the COVID-19 class suspension period. In addition to providing demographic information and data on the implementation of telepractice services, all participants were asked to rate their perceptions of the efficacy of telepractice services and compare on-site practices to telepractice on a 5-point Likert scale (ie, 1=strongly disagree/prefer the use of on-site speech-language therapy services and 5=strongly agree/prefer the use of telepractice services). Results Despite the fact that telepractice efficacy was highly rated by parents (95% CI 3.30-3.66) and students (95% CI 3.21-3.76), both groups believed that telepractice was less effective than on-site practices (parents: 95% CI 2.14-2.52; students: 95% CI 2.08-2.65). Moreover, parents preferred on-site practices over telepractice (95% CI 2.04-2.43), whereas students did not prefer one mode of practice over the other (95% CI 2.74-3.41). A significant association between telepractice efficacy and a preference for telepractice services was found only among the students (τ=.43, P<.001), not the parents (τ=.07; P=.44). Conclusions Although telepractice is an acceptable alternative service delivery option for providing speech and language therapy services to school-aged individuals, speech-language therapists and parents must play a more proactive role in telepractice services to facilitate effective communication between clinicians and parents.

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Yadav, Rahul, Tara Chand et Raman Nautiyal. « Valuation of water purification service of Renukawetland, India : A Ramsar site ». Bulletin of the Faculty of Forestry, n^o 123 (2021) : 219–26. http://dx.doi.org/10.2298/gsf2123219y.

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Wetlands are very important ecosystems from the ecological, productivity and conservation perspective. Economic valuation of ecosystem services provided by wetlandsquantifies the various benefits derived from wetlands and puts a value on their conservation. One such wetland of importance is the Renuka wetland, which is a natural wetland located in the Western Himalayas, in the State of Himachal Pradesh of India. The article aims to assess and evaluate the wetland for its water purification service. The study is based on multisource data and conventional evaluation method. The results show that the average depth of the Renuka wetland is 6.01 m and average volume was determined as 1072530.176 m3. The economic value of water purification service for Renuka wetland is estimated to be INR 31.9 million(0.44 million USD) thus identifying the Renuka wetland as a significant healthy ecosystem. The water purification value itself advocates its proper management and conservation.

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Taylor, Monica, Naomi Kikkawa, Elisabeth Hoehn, Helen Haydon, Maike Neuhaus, Anthony C. Smith et Liam J. Caffery. « The importance of external clinical facilitation for a perinatal and infant telemental health service ». Journal of Telemedicine and Telecare 25, n^o 9 (octobre 2019) : 566–71. http://dx.doi.org/10.1177/1357633x19870916.

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Introduction Clinical facilitation is an established strategy for introducing innovation into clinical practice. The Queensland Centre for Perinatal and Infant Mental Health has used clinical facilitation to establish a telehealth service to support perinatal and infant mental health in regional, rural and remote areas of the Australian state of Queensland. The aim of this study is to explore the role of clinical facilitation in implementing and sustaining the telehealth service. Methods Semi-structured interviews were conducted with 14 remote-site users of the telehealth service. Interviews were analysed using thematic analysis. Results Two dominant themes emerged: unmet need and service visibility. The study confirms the usefulness of telehealth as a way to address unmet need for specialist mental health services in regional, rural and remote areas. The study also provides evidence that a telehealth service with intermittent demand requires a consistent clinical facilitator, to keep the service visible to remote-site clinicians and maintain awareness of the service as a referral option. Conclusion Previous research has identified the importance of clinical facilitation in initial service implementation. This study demonstrates the necessity of clinical facilitation for ongoing service provision. Facilitation is likely to be more important where the telehealth service responds to intermittent or infrequent clinical need, compared with high-volume services where clinics are conducted routinely.

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Wagari, Samuel, Haileyesus Girma et Abraham Geremew. « Water, Sanitation, and Hygiene Service Ladders and Childhood Diarrhea in Haramaya Demographic and Health Surveillance Site, Eastern Ethiopia ». Environmental Health Insights 16 (janvier 2022) : 117863022210914. http://dx.doi.org/10.1177/11786302221091416.

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Background: The WHO/UNICEF Joint Monitoring Program (JMP) service ladders are worldwide indicators for monitoring drinking water, sanitation, and hygiene elements of the sustainable development goal targets. However, evidence on how the prevalence of childhood diarrhea looks across the service ladders is limited. This study aimed to assess the relationship between WASH service ladders and the prevalence of childhood diarrhea in Haramaya Demographic and Health Surveillance site, Eastern Ethiopia. Methods: A cross-sectional study using a structured questionnaire, observational checklist, and water quality analysis was conducted on 535 households with children under 5 years of age. Poisson regression with a robust error variance estimator was used to investigate the relationship between dependent and independent variables. Results: The prevalence of diarrhea among under-five children in the surveillance site was 24.8% (95% CI: 22.3-27.6). The regression model revealed that water and sanitation service ladders were associated with childhood diarrhea. Childhood diarrhea was found to be 73% (APR = 0.27; 95% CI: 0.12-0.57) less common in families with a basic water service ladder than in households with a surface water service ladder. In addition, children in households with basic sanitation services had 83% (APR = 0.17; 95% CI: 0.05-0.56) lower diarrhea prevalence than children in households where open defecation was practiced. Conclusion: The present study found that childhood diarrhea differed considerably among WASH service levels and continues to be a serious health problem at the surveillance site. This study also shows that much work is needed to improve WASH services.

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Carlos Pinho, José, Maria de Lurdes Martins et Isabel Macedo. « The effect of online service quality factors on internet usage ». International Journal of Quality & ; Reliability Management 28, n^o 7 (2 août 2011) : 706–22. http://dx.doi.org/10.1108/02656711111150805.

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PurposeThis study aims to examine online service quality factors as main driving forces in the degree of intention of using the Taxation Department web site expressed by certified accountants.Design/methodology/approachDrawing on a quantitative methodological approach, a survey was undertaken among a sample of 351 certified accountants to empirically test the proposed model. The paper used an ordered logit model to estimate the effects of several online service quality factors on the certified accountant's degree of intention of using the Portuguese government's tax services web site.FindingsThe results identify a number of key aspects of online service quality that contribute to the increase of the use of the taxation web site by certified accountants. This is particularly evident for web site characteristics such as convenience, research facilities, privacy and security, speed and ease of access.Practical implicationsThis study offers the opportunity to rethink existing policies and to set forth specific measures that can be implemented to establish rigorous quality standards.Originality/valueThe paper provides an empirical analysis regarding the online service quality factors that determine the degree of use of a taxation web site. The methodological framework followed in this study has not, as far as is known, been used previously within the literature in this context.

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Zhao, Baomei. « Service Learning in Human Service Classes ». International Journal for Innovation Education and Research 4, n^o 3 (31 mars 2016) : 33–39. http://dx.doi.org/10.31686/ijier.vol4.iss3.523.

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Service Learning is a form of application learning that applies what the students learned in the classroom to the real world in the context of a community service project. In recent years, Service Learning has been included in many academic disciplines throughout the United States. Most often these service-learning activities need students to use more than what they learned in the classroom to apply critical thinking on the real world cases. This requires the faculty to work on establishing community relationships to develop service-learning projects for relevant courses, site deputies to work closely with the professor and students, and students’ passion to apply theory to practice. This paper used the Ecological Model and demonstrates Service Learning designs for four human service classes at The University of Akron to help students’ success.

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Kelly, Kate. « Adaptation of Impact Questions from an Existing Toolkit Provided Clear Assessment of Valued Service Elements and Desirable Service Improvements in a Primary Health Care Library and Information Service ». Evidence Based Library and Information Practice 6, n^o 4 (15 décembre 2011) : 127. http://dx.doi.org/10.18438/b8zg9p.

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Objective – To provide an action plan for the Knowledge, Resource and Information Service (KRIS) based on an impact assessment of current services, satisfaction with current services, and views on desirable improvements to service and service delivery. Design – Questionnaire for KRIS service users and interviews with KRIS staff. Setting – Two locations served by KRIS in the north and south of Bristol City in the UK – one a health promotion service and one a National Health Service (NHS) teaching hospital. Subjects – A convenience sample of a total of 244 users of the library services at the two locations, 121 users at the health promotion service site and 123 users at the hospital site. Methods – A questionnaire designed for a previous NHS library service impact study was adapted for use with staff other than health workers, since teachers and youth workers, for example, also used the health promotion service. The researchers circulated the questionnaire by mail and email to prospective respondents. The questionnaire asked participants to reflect on the most recent time they had used KRIS services and provide details on the purpose of use, what elements of the service they used, satisfaction with the service or the information provided, the immediate impact on their work, and its probable contribution to future work. It also asked about desirable improvements and how KRIS contributed to the respondents’ work and continuing professional development. The researchers interviewed KRIS staff face to face and asked for their views on the history of the service and future developments. Main Results – The overall response rate was 62.3% (152/244), with similar responses from each site. Community nurses and midwives were the largest group of respondents (n=31, 20.4%), followed by managers and administrators (n=24, 15.8%). Both sites reported health promotion activities as the dominant reason for use. Health promotion leaflets (n=94, 61.8%) and resources for loan (n=57, 37.5%) were the top two service elements used, with literature searching third (n=46, 30.3%). The service completely met the needs of 93% (n=141) of respondents, with 97.4% (n=148) reporting being wholly satisfied that information was delivered in time. In terms of the immediate cognitive impact of the information obtained, 93% (n=141) reported obtaining relevant information, 76% (n=115) current information, and 72% (n=109) accurate information. Nearly 70% were distributing information or resources to other people, and 68% were sharing or discussing information provided with colleagues. Nobody claimed that they had found little or nothing of value. Advice to patients, clients or carers was the most frequently cited impact category (n=104, 68%), followed by advice to colleagues (n=84, 55.3%). The main strengths of the service were the perceived reliability of the service, the current awareness and alerting service run from one site, and literature searching support for commissioning and public health enquiries. Respondents reported saving time, and the main cognitive impact was the perceived relevance of the information obtained. Service weaknesses identified related to accessibility issues such as parking, opening hours, and staff coverage, and outreach was identified as the main service development opportunity. Conclusion – The adaptation of an existing questionnaire provided a clear assessment of the effectiveness of a primary health care information service to a broad spectrum of users. Respondents identified what they valued about the service and how it could be improved.

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Dhakal, Kunju, Sushma Bhattarai et Benju Dhakal. « Prospects of Payment for Ecosystem Services : Case from Water Service Scheme in Nepal ». Forestry : Journal of Institute of Forestry, Nepal 18, n^o 01 (31 décembre 2021) : 16–29. http://dx.doi.org/10.3126/forestry.v18i01.41742.

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Payment for ecosystem services (PES), a voluntary transaction for the optimum use of scarce natural resources, are highly recommended for conservation of forests and watershed. Despite multiple recommendations, there has not been enough studies regarding PES in Nepal, except for limited areas like hydropower plants and community forests. Every PES scheme is unique, depending upon the conditions prevalent in its site therefore more studies are required to understand appropriateness of PES mechanism. Taking drinking water scheme in Sundarijal watershed as a case, this study assessed drinking water supply scheme prevalent in the site, and prioritized its problems, and expectations, from stakeholders’ perspectives. A phenomenological cross-sectional research approach was used and data were collected through in-depth interviews with major stakeholders. The result transcripts were analyzed in Atlasti version 7 and prioritized based on their frequency. The proper buying and selling mechanisms were not found in the current drinking water supply scheme in Sundarijal. The poor economic condition of users, inadequate funds in water users committee, and inadequate water collection for sales were determined as primary obstacles associated with PES establishment at the study site. Since the area has immense potential for PES, building additional water collection tanks with filter plants, a collaboration of multiple local organizations in the preparation of baseline document, identification of additional water sources, and adequate funding are perquisite to establish proper payment mechanism.

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Li, Jun Rong, Wen Bo Zhou, Li Wen Mu, Tong Yu Yin et Yuan Li Feng. « Automatic Classification Method of Web Services in Cloud Environment ». Applied Mechanics and Materials 543-547 (mars 2014) : 2933–36. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.2933.

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Different cloud services need different resources, how to use the resources efficiently has become one of the hot research topics about cloud computing. In order to improve the utilization of resources in cloud, this paper proposes an automatic cloud service classification method, which uses an artificial neural network to predict the type of service resource requirements, and classifies services based on the predicting result. In this paper, we do classification experiments on three groups of Web services on Web service site. The experiment results show that, the method is effective and can predict the type of resource requirements for Web services automatically.

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Fan, Qing-Ji, et Won-Kyum Kim. « Identifying the Service Quality Factors for Web site : A Comparison of Web site Types ». International Journal of Contents 5, n^o 1 (31 mars 2009) : 9–14. http://dx.doi.org/10.5392/ijoc.2009.5.1.009.

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Kreye, Melanie E. « Does a more complex service offering increase uncertainty in operations ? » International Journal of Operations & ; Production Management 39, n^o 1 (7 janvier 2019) : 75–93. http://dx.doi.org/10.1108/ijopm-01-2018-0009.

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Purpose The purpose of this paper is to investigate how the complexity of the service offering (service complexity) affects the uncertainty during service operations in engineering services. Specifically, the authors compare the existence of organisational, relational, environmental and technological uncertainty in maintenance services and performance-based services. Design/methodology/approach The authors present insights from four cases – two each for maintenance services and performance-based services. The in-depth data were based on 56 semi-structured interviews, multiple site visits, meeting notes, service contracts and other secondary data. Findings The case findings indicate that organisational and relational uncertainty were not linked to service complexity, while observations of environmental and technological uncertainty were higher and more varied for performance-based services. Based on these findings, the authors formulate four propositions regarding the relationship between service complexity and uncertainty in service operations. Originality/value This research contributes to the OM literature by suggesting that external sources of uncertainty increase with increasing service complexity, while internal sources of uncertainty remain unchanged.

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Barton, Pelham, James P. Sheppard, Cristina M. Penaloza-Ramos, Sue Jowett, Gary A. Ford, Daniel Lasserson, Jonathan Mant et al. « When has service provision for transient ischaemic attack improved enough ? A discrete event simulation economic modelling study ». BMJ Open 7, n^o 11 (novembre 2017) : e018189. http://dx.doi.org/10.1136/bmjopen-2017-018189.

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ObjectivesThe aim of this study was to examine the impact of transient ischaemic attack (TIA) service modification in two hospitals on costs and clinical outcomes.DesignDiscrete event simulation model using data from routine electronic health records from 2011.ParticipantsPatients with suspected TIA were followed from symptom onset to presentation, referral to specialist clinics, treatment and subsequent stroke.InterventionsIncluded existing versus previous (less same day clinics) and hypothetical service reconfiguration (7-day service with less availability of clinics per day).Outcome measuresThe primary outcome of the model was the prevalence of major stroke after TIA. Secondary outcomes included service costs (including those of treating subsequent stroke) and time to treatment and attainment of national targets for service provision (proportion of high-risk patients (according to ABCD2score) seen within 24 hours).ResultsThe estimated costs of previous service provision for 490 patients (aged 74±12 years, 48.9% female and 23.6% high risk) per year at each site were £340 000 and £368 000, respectively. This resulted in 31% of high-risk patients seen within 24 hours of referral (47/150) with a median time from referral to clinic attendance/treatment of 1.15 days (IQR 0.93–2.88). The costs associated with the existing and hypothetical services decreased by £5000 at one site and increased £21 000 at the other site. Target attainment was improved to 79% (118/150). However, the median time to clinic attendance was only reduced to 0.85 days (IQR 0.17–0.99) and thus no appreciable impact on the modelled incidence of major stroke was observed (10.7 per year, 99% CI 10.5 to 10.9 (previous service) vs 10.6 per year, 99% CI 10.4 to 10.8 (existing service)).ConclusionsReconfiguration of services for TIA is effective at increasing target attainment, but in services which are already working efficiently (treating patients within 1–2 days), it has little estimated impact on clinical outcomes and increased investment may not be worthwhile.

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Rennick, Brian. « Library Services Navigation : Improving the Online User Experience ». Information Technology and Libraries 38, n^o 1 (18 mars 2019) : 14–26. http://dx.doi.org/10.6017/ital.v38i1.10844.

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While the discoverability of traditional information resources is often the focus of library website design, there is also a need to help users find other services such as equipment, study rooms, and programs. A recent assessment of the Brigham Young University Library website identified nearly two hundred services. Many of these service descriptions were buried deep in the site, making them difficult to locate. This article will describe a web application that was developed to improve service discovery and to help ensure the accuracy and maintainability of service information on an academic library website.

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Oh, Sei-Chang. « Ultrasonic Nondestructive On-Site Evaluation of Decks in-Service ». Journal of the Korean Wood Science and Technology 43, n^o 4 (25 juillet 2015) : 486–93. http://dx.doi.org/10.5658/wood.2015.43.4.486.

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Jones, Graeme, et Paul Lambert. « Predicting service life from site-accessed corrosion rate data ». Proceedings of the Institution of Civil Engineers - Forensic Engineering 169, n^o 2 (mai 2016) : 53–60. http://dx.doi.org/10.1680/jfoen.15.00012.

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Haji Guliling, Hasnawati, et Yuhanis Abdul Aziz. « Historical Service Quality Assessment of Malaysia’s World Heritage Site ». Journal of International Business, Economics and Entrepreneurship 3, n^o 2 (31 décembre 2018) : 12. http://dx.doi.org/10.24191/jibe.v3i2.14428.

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The tourism sector is experiencing a remarkable constant progress and becoming one of the fastest growing economic sectors globally. In this context, it is interest for the academics and destination marketing organizations to undertake a dedicated study that gives a greater understanding of the concept of satisfaction in enhancing tourists’ loyalty. The purpose of this paper is to discuss the impact of service quality as one of the key antecedents affecting tourists’ satisfaction and loyalty towards selected destinations of the World Heritage Site in Malaysia. To confine the scope of the study, the area of interest focuses on a specific type of city, namely the Heritage City. The historical cities of Melaka and George Town inscribed as UNESCO World Heritage City in Malaysia are chosen in order to gain a comprehensive understanding of the tourists’ attitudes towards heritage city. The sample consists of 450 international and domestic tourists who visited the heritage city. Theoretically, the study contributes to the body of knowledge by emphasizing on key antecedents affecting tourists’ behaviour. Practically, the research findings imply suggestive value to destination marketing planning for Malaysian tourist destinations. At the conclusion, the study makes suggestion of the employment of HISTOQUAL model, which provides a detailed and valuable insight into the service quality assessment of the heritage settings.

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Do, Myungsik, et Yun Seung Noh. « Site Selection of Carsharing Service by Spatial Analysis Method ». Journal of The Korea Institute of Intelligent Transport Systems 12, n^o 6 (30 décembre 2013) : 22–28. http://dx.doi.org/10.12815/kits.2013.12.6.022.

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Bainbridge, David. « Internet service providers, web site operators and copyright infringement ». Computer Law & ; Security Review 14, n^o 2 (mars 1998) : 107–11. http://dx.doi.org/10.1016/s0267-3649(97)82134-6.

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Brow, Matthew E., Theodore A. Okon, Edward R. George, David Eagle, Debra A. Patt, Bruce Gould, Barry Brooks et al. « Thoughts and recommendations on cancer care site of service ». Community Oncology 9, n^o 12 (décembre 2012) : 382–88. http://dx.doi.org/10.1016/j.cmonc.2012.11.004.

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Wong, C. C., et G. Kruse. « Converged service opportunities supporting the multi-site corporate enterprise ». BT Technology Journal 25, n^o 2 (avril 2007) : 156–61. http://dx.doi.org/10.1007/s10550-007-0040-6.

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Wu, Junjie, Jian Chen et Yili Ren. « GIS enabled service site selection : Environmental analysis and beyond ». Information Systems Frontiers 13, n^o 3 (9 novembre 2010) : 337–48. http://dx.doi.org/10.1007/s10796-010-9284-7.

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Holczinger, Tibor, Olivér Ősz et Máté Hegyháti. « Scheduling approach for on-site jobs of service providers ». Flexible Services and Manufacturing Journal 32, n^o 4 (25 mai 2019) : 913–48. http://dx.doi.org/10.1007/s10696-019-09359-2.

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AbstractNowadays the successful operation of a company is unimaginable without fast and reliable communication. As a result, so-called Communication Service Providers play an important role in today’s business life. Their orders have to be carried out promptly and dependably, let them be requests for new installations, modifications, or maintenance tasks. These orders have to be performed at different locations and they often have deadlines or strict starting times. Violating such a timing requirement usually implies penalties. In this paper, scheduling problems arising at a Hungarian service provider are examined. At this company, orders are decomposed into smaller tasks, which can be performed by specially trained personnel. Transportation of these specialists contributes a lot to the costs and to the complexity of their scheduling, as well. The goal is to minimize the overall cost of satisfying all orders within the given time horizon with the available assets of the company. The proposed approach relies on the S-graph framework, which has been applied to various production scheduling problems in the literature. In addition to an unambiguous and sound S-graph model of the examined problem, slight modifications of the scheduling algorithms for cost minimization, and new bounding methods have been developed. Several of such bounds have been provided and tested for performance and scalability over a large number of generated examples. The sensitivity of the approach for certain problem features has also been examined.

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Jaherman, Rico, Wagiarto Hoesin et Iwan Kurniawan. « THE EFFECT OF SERVICE QUALITY AND PRICE ON CONSUMER PURCHASE DECISIONS THROUGH PURCHASE INTEREST ON ONLINE SHOPEE SHOPPING SITES ». Indonesian Journal of Multidisciplinary Science 1, n^o 8 (25 mai 2022) : 841–48. http://dx.doi.org/10.55324/ijoms.v1i8.152.

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This study aims to: 1) Analyze the effect of service quality and price on consumer buying interest, 2) Analyze the effect of service quality and price on consumer purchasing decisions, 3) Analyze the effect of buying interest on consumer purchasing decisions, 4) Analyze the effect of service quality and price on purchasing decisions through buying interest. This research was conducted on customers of the Shopee online shopping site which is managed by PT. Shopee Indonesia. The sampling technique used a random technique with analytical methods using descriptive analysis methods and path analysis. The results show that: 1) there is an influence of service quality and price on buying interest, 2) there is an influence of service quality and price on purchasing decisions, 3) there is an influence of buying interest on purchasing decisions, 4) buying interest cannot mediate to increase the effect of quality services and prices on consumer purchasing decisions on the Shopee online shopping site managed by PT. Shopee Indonesia

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Cooper, Alison, Michelle Edwards, Janet Brandling, Andrew Carson-Stevens, Matthew Cooke, Freya Davies, Thomas Hughes et al. « Taxonomy of the form and function of primary care services in or alongside emergency departments : concepts paper ». Emergency Medicine Journal 36, n^o 10 (7 septembre 2019) : 625–30. http://dx.doi.org/10.1136/emermed-2018-208305.

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Primary care services in or alongside emergency departments look and function differently and are described using inconsistent terminology. Research to determine effectiveness of these models is hampered by outdated classification systems, limiting the opportunity for data synthesis to draw conclusions and inform decision-making and policy. We used findings from a literature review, a national survey of Type 1 emergency departments in England and Wales, staff interviews, other routine data sources and discussions from two stakeholder events to inform the taxonomy. We categorised the forms inside or outside the emergency department: inside primary care services may be integrated with emergency department patient flow or may run parallel to that activity; outside services may be offered on site or off site. We then describe a conceptual spectrum of integration: identifying constructs that influence how the services function—from being closer to an emergency medicine service or to usual primary care. This taxonomy provides a basis for future evaluation of service models that will comprise the evidence base to inform policy-making in this domain. Commissioners and service providers can consider these constructs in characterising and designing services depending on local circumstances and context.

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Guthrie, Elspeth, Aaron McMeekin, Rachel Thomasson, Sylvia Khan, Sally Makin, Ben Shaw et Damien Longson. « Opening the ‘black box’ : liaison psychiatry services and what they actually do ». BJPsych Bulletin 40, n^o 4 (août 2016) : 175–80. http://dx.doi.org/10.1192/pb.bp.115.051771.

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Aims and methodTo develop a simple, pragmatic typology to characterise the nature of liaison interventions delivered by a liaison service in a National Health Service setting. We carried out a retrospective electronic case-note review of referrals to a ward-based liaison psychiatry service.ResultsThree hundred and forty-four patients were referred to the service over a 12-month period. Ten different types of liaison interventions were identified, with the most common interventions being diagnosis (112 patients, 32.6%), medication management (57 patients, 16.6%), risk assessment and treatment (56 patients, 16.3% each). Mental Health Act work accounted for the greatest number of contacts per patient (median 7).Clinical implicationsThere are inherent limitations in any single-site observational study, as site-specific results cannot be generalised to other liaison services. The intervention categories we developed, however, are easy to use and will provide a way of comparing and benchmarking the range of interventions delivered by different liaison psychiatry services.

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