Thèses sur le sujet « Site and service »
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1
Han, Liping. « Groundwater remediation at a former oil service site ». Texas A&M University, 2005. http://hdl.handle.net/1969.1/2334.
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As an intern with URS Corporation, I participated in several remediation and wastewater treatment projects during the year 2004. A groundwater remediation project was selected to present in this record of study for my Doctor of Engineering degree not only because I spent more time on it than any other project, but also because it represents the broadness and depth of a typical URS remediation project. In this report, findings from previous environmental investigations were summarized and used for computer modeling and remediation strategy evaluation. Computer models were used to simulate site conditions and assist in remedy design for the site. Current pump-and-treat systems were evaluated by the model under various scenarios. Recommendations were made for the pump-and-treat system to control the contaminant plume. Various remediation technologies were evaluated and compared for their applicability at the site. A combination of on-site remediation and downgradient plume control was chosen as the site remediation strategy. Treatability studies and additional modeling work are needed for the remediation system design and optimization.
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Stockwell, Erin. « Musculoskeletal Biopsies : It Is Training, Not Site of Service, That Matters ». Thesis, The University of Arizona, 2018. http://hdl.handle.net/10150/626838.
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Mulder, Gerhard Johan. « A framework for site-based service provision : a study of industrial automation solutions ». Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/5045.
Texte intégralRésumé :
Thesis (MBA (Business Management))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: Customers procure solutions and services to streamline and improve their business functions. For services to be viable to a customer, it is required that the service provide more value to their business than the actual cost of procuring the service. This report aims to understand what the value is that the customers place in the services they require. From this understanding, a framework is produced that drives value in delivering site-based support services. The framework is built on four objectives that will deliver value to the customer. The objectives of a service are as follows: to be customer focused, to have effective resource management, to be proactive in nature and to be sustainable over the life of the service. The framework also defines a set of processes that conforms to, and drives the stated objectives. Although there are many such frameworks in existence, their focus is general in nature. This report will focus specifically on the delivery of site-based support services for automation solutions in a manufacturing industry. Site-based support services are expensive in nature because the solution provider provides dedicated and knowledge specific resources to customers. For this reason, the value expected by a customer is much higher than other forms of support services. This problem is investigated and a framework is produced through research of established Service Management frameworks.
AFRIKAANSE OPSOMMING: Kliente bekom oplossings en dienste om hul besigheidsfunksies te stroomlyn en te verbeter. Vir dienste om aantreklik vir 'n klient te wees, word dit vereis dat die voorsiende diens meer waarde tot hul besigheid toevoeg as wat die koste van die diens is. Hierdie verslag mik om te verstaan wat die waarde is wat kliente heg aan die dienste wat hulle vereis. 'n Raamwerk word gebou wat waarde toevoeg in op-perseel gelewerde dienste. Die raamwerk is gegrond op vier doelwitte wat vir kliente waarde lewer. Die doelwitte van 'n diens is om gefokus op die klient te wees, om hulpbronne effektief te kan hanteer, om proaktief van natuur te wees en om ondersteunbaar oor die lewe van die dienste wees. Die raamwerk beskryf 'n stel prosesse wat by diens doelwitte pas en die doelwitte dryf. Alhoewel daar baie ooreenstemmende raamwerke in bestaan is, is die fokus van die bestaande raamwerke algemeen van natuur. Hierdie verslag ondersoek spesifiek die lewering van op-perseel diens ondersteuning vir geoutomatiseerde oplossings in 'n vervaardigings nywerheid. Op-perseel gelewerde ondersteuningsdienste is duur van natuur omdat die diensverskaffer kliente voorsien van toegewyde, kennisryke hulpbronne. Om hierdie rede, vereis die klient meer waarde van op-perseel gelewerde dienste, as van ander diens forums. Deur navorsing van bekende diens besturings raamwerke is 'n nuwe raamwerk gebou wat fokus op die lewering van op-perseel dienste.
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Warne, Thomas R. « A Microformatted Registry Alternative ». Diss., CLICK HERE for online access, 2006. http://contentdm.lib.byu.edu/ETD/image/etd1430.pdf.
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Essex, Jamey Stuart. « The state as site and strategy neoliberalization, internationalization, and the Foreign Agricultural Service / ». Related electronic resource : Current Research at SU : database of SU dissertations, recent titles available full text, 2005. http://wwwlib.umi.com/cr/syr/main.
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Hart, Raymond C. « The future Air Force chaplain service work site visitation with Generation X personnel / ». Online full text .pdf document, available to Fuller patrons only, 2001. http://www.tren.com.
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Au, Lai Piu. « A simulation study of dynamic customer flow control in multi-site service system / ». View Abstract or Full-Text, 2002. http://library.ust.hk/cgi/db/thesis.pl?IEEM%202002%20AU.
Texte intégralRésumé :
Thesis (M. Phil.)--Hong Kong University of Science and Technology, 2002.Includes bibliographical references (leaves 106-108). Also available in electronic version. Access restricted to campus users.
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Gauthier-Lescop, Laure. « Service public et concurrence dans les transports ». Dijon, 2006. https://nuxeo.u-bourgogne.fr/nuxeo/site/esupversions/fd676285-c0a6-44bd-a013-4fde1588ece2.
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Comme le moraliste oppose l'équité à l'efficacité, le juriste oppose volontiers le service public à la concurrence. Pourtant, les deux termes ne sont si antagoniques : les transports l'illustrent, qu'ils soient aériens, maritimes, ferroviaires ou routiers, français ou étrangers. D'abord, service public et concurrence partagent un même objectif : chercher à protéger les individus contre les défaillances du pouvoir économique. Le premier prémunit les usagers contre les carences de l'initiative privée. La seconde défend usagers et consommateurs contre les abus et faiblesses des entreprises. Ensuite, service public et concurrence se défendent par le même usage de la puissance publique qui encadre l'exercice des libertés économiques, soit en imposant des sujétions grâce à son pouvoir d'organisation du service public, soit en veillant au bon fonctionnement des marchés par son pouvoir de régulation économique. Cette démonstration s'appuie tant sur notre droit national que sur le droit communautaire et le droit comparéAs one may oppose efficiency, jurists often oppose public utilities and competition. However, both are not so antagonistic. They may converge as illustrated by the transports, either by air, by sea, by rail or by road, either in France or abroad. First, both aim at protecting individuals against the weaknesses of the economic power. When public utilities prevent users from market failures, competition defend consumers against firms abuses. Second, their protection are likewise based on public authority interventions, consisting in controlling economic liberties either by organizing public utilities or economic regulation. This demonstration is founded on french law, as on community law and comparative law
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Хоменко, Лілія Миколаївна, Лилия Николаевна Хоменко et Liliia Mykolaivna Khomenko. « Some elements of marketing activities in blood service companies : content strategy of the site ». Thesis, Сумський державний університет, 2020. https://essuir.sumdu.edu.ua/handle/123456789/85577.
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Контентна стратегія є складовою PR-діяльності. Вона безпосередньо впливає на формування позитивного іміджу компанії в очах споживача. Успішний контент дозволяє сформувати імідж компанії як експерта у своїй галузі, підвищити довіру цільової аудиторії, лояльність до неї, збільшити продажі. Було проаналізовано теми публікацій на сайті Сумського обласного центру служби крові протягом 2016 - травня 2020 р. та визначено основні тематики публікацій. Оскільки лояльність аудиторії та рівень довіри до центру не розраховуються конкретними цифрами, ефективність такої діяльності може оцінювати за допомогою непрямих показників: залучення людей до соціальних мереж (рівень активності, зростання коментарів), запитання донорів, кількість повторних відвідувань, збільшення часу перебування на сайті.
Таким чином, дуже важливо мати добре підготовлену контентну стратегію для всіх підприємств. Особливо це важливо для центрів крові: добре підготовлена контентна стратегія дозволяє закладу поступово формувати необхідний позитивний імідж центру та пропагує ідею донорства серед населення.Content strategy is a component of PR activities. It directly affects the formation of a company’s positive image in the consumer’s eyes. Successful content allows company to form the company’s image as an expert in its field, to increase the target audience’s trust, loyalty to the company, increase sales. It was analysed topics of publications on the site of the Sumy regional centre of the blood service during 2016 – May 2020. As the loyalty of the audience and the level of trust to centre is not calculated by specific figures, the effectiveness of such activities can be assessed using indirect indicators: involvement of people in social networks (activity level, growth of comments), questions asked by donors, number of repeat visits, increase the time spent on the site. Thus, it is very important to have well-prepared content strategy for all enterprises. Especially it is important for blood service company: wellprepared content strategy allows blood service company to gradually form the necessary positive image of the centre and promotes the idea of donation among the population.
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Khomenko, L. M. « Some elements of marketing activities in blood service companies : content strategy of the site ». Thesis, Sumy State University, 2020. https://essuir.sumdu.edu.ua/handle/123456789/80986.
Texte intégralRésumé :
Розглядаються аспекти маркетингової діяльності типів компаній, що надають послуги з крові.Рассматриваются аспекты маркетинговой деятельности типов компаний, предоставляющих услуги по крови.
Aspects of marketing activities, types of companies providing blood services are considered.
11
Thomas, Elizabeth Anne. « STUDENTS’ EXPERIENCES WITH HEALTHY LIVING PUBLIC SERVICE ANNOUNCEMENTS DISSEMINATED THROUGH A SOCIAL NETWORKING SITE ». Kent State University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=kent1476288019300899.
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Fransson, Rasmus, et Michael Janfjord. « Online Workforce Scheduling and Routing : A case study at an on-site service provider ». Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-64125.
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The consumer market of today is characterized by emphasis on superior customer satisfaction and personalization of services. This entails higher customer expectations on organizations, which also includes the workforce scheduling processes in which the consumers expect more decision-power to dictate what they want, when and where they want services to be delivered. For organizations that deliver on-site services, the routing aspect becomes an important part of the scheduling process. Literature on Workforce Scheduling and Routing Problems (WSRP) seldom relate to characteristics of the more dynamic consumer market. As the markets and consumer needs become more flexible, the relevance for research concerning these characteristics increases. This study addresses this by reviewing current literature and present common solution methodologies applied to WSRP, as well as the effects of the online scheduling characteristics. With this as a foundation, a discussion is provided of how WSRP and online scheduling can be combined in order to improve resource utilization and minimize travel time for an on-site service provider. The overall aim of the study is to investigate how an online WSRP with exact time windows can be formulated and solved. The result is a four-stage hybrid method including linear integer programming and constructive heuristics with the objective to minimize travel time, idle time, and the makespan in the schedules. A case study has been conducted on an on-site service provider, and by applying the proposed hybrid methodology on the case company’s scheduling process, results have been obtained that demonstrates improvements of travel time and resource utilization. The study also demonstrate that the appliance of flexible travel times and product dependent service times have positive impact on the quality of the generated schedules. A key insight is that organizations working with exact time windows have to be aware of the trade-off between customer preferences and operational efficiency in day-to-day operations. Thus, organizations have to decide what holds most importance to the organization’s long-term success.
13
Gerdessus, Valérie. « Un an de surveillance des infections du site opératoire à l'hôpital d'Orthez ». Bordeaux 2, 1995. http://www.theses.fr/1995BOR2M052.
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Öhrn, Viktor, et Mikael Sjöblom. « Underhållskoncept : tillståndsbaserat underhåll på smörj- och hydrauloljesystem ». Thesis, Linköping University, Department of Management and Engineering, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-12004.
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Abstract
This report describes our ten week long thesis work which is the last task in our education in mechanical engineering at Linköpings University. The project has been performed at Siemens Industrial Turbomachinery AB’s service department. The company which is located in Finspång produces, sells and provides service for steam and gas turbines around the world.
The purpose of this project is to help Siemens develop their maintenance programs for two of the auxiliary systems which are a part of the complete steam turbine system. These are lube and control oil systems.
The project is restricted to two of Siemens maintenance products, No Stop Check (NSC) and the annual Safety Inspection (SI). Some parts of the major and limited overhauls have also been investigated.
During the work different maintenance concepts have been investigated and evaluated. Focus has been centered on finding possible solutions that allow maintenance work while the steam turbine system is running. The economical consequences are enormous if the turbine has to be shut down. This due to today’s expanded capacity of the plants.
Many discussions and interviews have taken place during the project. Information has also been obtained from documents, literature and the Internet. A Failure Mode and Effect Criticality Analysis (FMECA) has also been input for the task, especially while maintenance measures and concepts were discussed.
The present maintenance that Siemens supplies are mostly based on time and experience. We have tried to implement a more condition based maintenance. A lot of time has therefore been spent finding methods for reliable measuring of the machinery condition.
The work has generated a lot of different recommendations for the future maintenance. These are more or less condition based and tailor-made for Siemens steam turbine systems. We hope that these propositions will be used in the future maintenance work and also to give some new ideas on how to develop the condition based maintenance at Siemens.
Sammanfattning
Denna rapport beskriver vårt tio veckor långa examensarbete som är den avslutande delen i vår maskiningenjörsutbildning. Arbetet har utförts vid serviceavdelning på Siemens Industrial Turbomachinery AB (Siemens). Siemens som ligger i Finspång tillverkar, säljer och servar ång - och gasturbinanläggningar över hela världen.
Syftet med arbetet är att hjälpa Siemens att utveckla sina serviceprogram för två av de kringsystem som ingår i en ångturbinanläggning, dessa är smörj- och hydrauloljesystem.
Arbetet är avgränsat till två av Siemens serviceprodukter, No Stop Check (NSC) och Säkerhetsinspektion (SI). Även vissa delar av de större revisionerna har undersökts.
I arbetet har olika underhållsfilosofier undersökts och utvärderats. Fokus har riktats mot att undersöka möjligheter att utföra underhållsåtgärder med turbinanläggningen i drift. I och med den höga kapacitet dagens ångturbinanläggningar har blir de ekonomiska förlusterna enormt stora vid ett eventuellt produktionsbortfall.
Under arbetets gång har många diskussioner och intervjuer ägt rum. Information har också inhämtats genom dokument, böcker och Internet. En så kallad Failure Mode and Effect Criticality Analysis (FMECA) har också legat till grund för arbetet när metoder och åtgärder för underhållet diskuterats.
Siemens nuvarande underhåll är till stor del erfarenhets- och tidsbaserat. Vi har försökt att applicera ett mer tillståndsbaserat underhåll och därför har mycket tid ägnats åt att hitta metoder att tillståndskontrollera utrustningen med.
Arbetet har genererat ett flertal olika rekommendationer på underhållsaktiviteter som är tillståndsbaserade och anpassade för Siemens turbinanläggningar. Tanken är att dessa förslag ska användas i det fortsatta underhållsarbetet och dessutom väcka idéer till fortsatt utveckling av tillståndsbaserat underhåll.
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Agrebi, Meriem. « La contribution des éléments de service d'un site de marque à la satisfaction des visiteurs ». Aix-Marseille 3, 2009. http://www.theses.fr/2009AIX32014.
Texte intégralRésumé :
Cette thèse étudie la satisfaction vis-à-vis des sites de marque à dimension relationnelle. Le premier apport de la thèse réside dans la comparaison de deux modèles. Le premier étudie la relation linéaire entre les éléments de service du site de marque et la satisfaction globale. Le deuxième modèle (tétraclasse, Llosa, 1996) postule une relation non linéaire pour deux types d’éléments de service (Basiques et Plus). Le second apport de cette thèse est l’étude de la variabilité des contributions des éléments de service à la satisfaction suivant cinq caractéristiques individuelles : la fidélité aux marques, le type de visite, l’expertise Internet, l’orientation relationnelle du visiteur et la familiarité au site. Nous conduisons une expérience de visite forcée sur deux sites multimarques relationnels : « pourtoutvousdire. Com » et « enviedeplus. Com ». 35000 panélistes femmes ont été invitées à visiter et à évaluer neuf éléments de service. 1011 questionnaires exploitables ont été complétés. Le modèle linéaire montre que ce sont les éléments divertissants du site qui contribuent le plus fortement à la satisfaction globale des visiteurs fidèles aux marques et des visiteurs experts. Les éléments informationnels contribuent plus fortement à la satisfaction globale des visiteurs non fidèles aux marques et des visiteurs à orientation transactionnelle. Les analyses « tétraclasse » montrent que les relations non linéaires sont les plus fréquentes lorsque l’on travaille au niveau des cinq catégorisations de visiteurs. Ces analyses montrent également que les cinq caractéristiques individuelles étudiées modèrent fortement la relation entre les éléments de service et la satisfaction globaleThis research studies satisfaction toward relational brand websites. The first contribution lies in the comparison of two models. Model 1 examines a linear relationship between website’s services and satisfaction. Model 2 (tetra-class, Llosa, 1996) suggests a non linear relationship for two categories of services (basic and plus). This research shows that the way service elements contribute to satisfaction varies according to five website’s visitor characteristics: brand loyalty, goal-directed versus experiential behaviour, degree of Internet experience, visitor’s relationship proneness and familiarity to the website. Our experiment was run on two relational brand websites. 35000 women panellists were invited to visit and evaluate nine service elements. 1011 questionnaires were fully completed. The linear model shows that the entertainment elements of the website most strongly contribute to the total satisfaction of the brand loyal visitors and the Internet expert visitors. The informational elements most strongly contribute to the total satisfaction of the non brand loyal visitors and transactional visitors. Tetra-class maps show that non linear relationships are more frequent when the analysis is done at the five visitors’ categorisations level. These maps show that the five individual characteristics moderate strongly the relationship between website’s services and satisfaction
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Hancock, Don G. (Don Gaylon). « Perceived Barriers to the Implementation of Site Based Management ». Thesis, University of North Texas, 1998. https://digital.library.unt.edu/ark:/67531/metadc278906/.
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Mullins, Frank E. (Frank Edward). « Rural Shared Service Arrangements : An Analysis of Perceived Responsibilities / Roles With and Without Site-Based Decision-Making ». Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc279153/.
Texte intégralRésumé :
This study examined the perceptions of school superintendents of districts and building principals of schools within selected shared service arrangements in the state of Texas who receive services from the cooperative, and selected directors of rural shared service arrangements pertaining to the responsibilities and roles of shared service arrangements when site-based decision-making (SBDM) was used as the guiding philosophy.
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Oghenetega, Joshua Ogheneovo. « Participatory monitoring and evaluation for improved service delivery : The case Of C3 notification system in site C Khayelitsha ». University of the Western Cape, 2018. http://hdl.handle.net/11394/6579.
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Masters in Public Administration - MPAParticipatory monitoring and evaluation today, gives a whole new approach to participation. Local communities can now fully participate and be involved from the initiation of a project or from the beginning of a project, right up until when the project is completed as well as fully participate in the evaluation process as well. This goes a long way towards ensuring programmes, projects and policy outcomes are achieved. As a result, PM&E largely improves public accountability as well as improves community participation in the delivery of services to meet their needs. It ultimately enables communities to take ownership of policies, programmes and projects designed to meet their needs and to improve the quality of services provided to them. Thus, this research seeks to monitor and evaluate the participatory nature of the C3 Notification system towards improved service delivery within Site C Khayelitsha community. The challenge confronting many communities such as Site C Khayelitsha, is the inability of government to allow the communities fully take ownership of community projects and programmes designed to improve service delivery. This leaves a huge gap in truly ascertaining what communities truly want and what they need. Through the use of a mixed research method, a total of 50 respondents (users of the C3 notification system) living in Site C Khayelitsha were randomly selected and administered questionnaires; and 5 in-depth interviews were conducted with City of Cape Town officials in the Department of Solid Waste Management. From the data collected, the following research findings were ascertained. It was evident that there was a lack of awareness around the various channels through which users could log complaints. Many users found the Municipal offices and Call Centre an easier way to log complaints as compared to the other channels provided by the City to log complaints. It also revealed that services were not provided within the period stipulated in the Service level agreements. The qualitative analysis also underlined critical factors affecting the City of Cape Town and users of the C3 notification system in Khayelitsha. Call Centre agents obtain incomplete information of service requests or complaints logged by users and users fail to provide complete information when logging service requests especially through e-service channels provided to log complaints. Both mistakes contribute to the delay or non-response of the City of Cape Town to service requests or complaints.
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Maximo, Tulio P. dos Santos. « Not just the right for a wheelchair but the right wheelchair : a multi-site study of the wheelchair public service provision in Belo Horizonte city, Brazil ». Thesis, Loughborough University, 2018. https://dspace.lboro.ac.uk/2134/31843.
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For decades the care of disabled population in Brazil has been neglected by the government and was provided largely by the charitable institutions. It was as only recently, as in the year 2011 that Brazilian government created the national plan for the rights of the disabled people. The plan articulates policies regarding social inclusion, access to education, accessibility and health care. The last section of the plan includes the provision of wheelchairs free of cost to the Brazilians citizens, who are in need of a wheelchair. It is common knowledge that a wrong wheelchair specification can lead to physical damage for the user and the carer; the abandonment of device, and wastage of time and resources involved in the wheelchair provision. The World Health Organization has propounded several good practices and training material with reference to wheelchair services towards enabling of right wheelchair fit to the user characteristics. Though, there is no evidence that the service provided in Brazil adheres to these guidelines or any other wheelchair service good practice. This research reviews the wheelchair service provision in Belo Horizonte city, Brazil with the aim to understand the functionality of these services in order to provide context-specific interventions and recommendations to improve the design of current services. Herein, three main studies were conducted using a mix of methods: A first exploratory study was conducted to assess the Belo Horizonte assistive technology services and identify a research focus. A second study was conducted to develop an in-depth insight on the understanding of the wheelchair service provided and to collect the necessary information towards creating a context-based and collaborative designed intervention. A third study was conducted to evaluate and improve the proposed interventions. A total of sixty-six interviews were conducted (n=66) with service stakeholders and two hundred and fifty user care observed (n=250) from which ninety-five (n=95) tested the proposed interventions.
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Tellström, Susanne. « An ecosystem service perspective of the ecological restoration measures to mitigate small-scale hydropower impact in river Billstaån : Steps towards monitoring and dissemination of ecosystem services ». Thesis, Mittuniversitetet, Avdelningen för ekoteknik och hållbart byggande, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-32039.
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Ecosystem services, capturing the benefits and values of functioning ecosystems for human well-being, is a concept receiving increasing attention both in science and policy. This study investigates the utility of considering ecosystem service in the ecological restoration of a river affected by small-scale hydropower. While hydropower is a renewable energy source, it has impacts on the ecological status in water sheds and generates issues addressed e.g. by the EU Water Directive. To mitigate ecological impacts, and maintain hydroelectricity production that better correspond to the Water Directive, several restoration measures are carried out in river Billstaån, County of Jämtland, Sweden. This study presents an ecosystem service perspective of the restoration process in river Billstaån linked to recommendations in terms of further interpretation, monitoring and communication of the assessment results. By applying evaluation of ecosystem services to the case of river Billstaån, it is examined to what extent ecosystem service descriptions can give support in monitoring and communication of the results of the ecological restoration efforts. Ecosystem services were assessed for the restoration outcomes in river Billstaån using the two frameworks Corporate Ecosystem Service Review (ESR) and Toolkit for Ecosystem Service Assessment (TESSA), respectively. The ecosystem services deemed most important partly differed between the two frameworks due to different assessment perspectives. However, both ESR and TESSA pointed out ecosystem services connected to recreation and tourism as important, indicating a potential regarding recreational use of the area. Such socio-economic impacts of the restoration project was not included in the planning of the restoration, but if identified and utilized such “added benefits” might give opportunities for local rural development beyond the restoration work itself. Contrasting the results from the ecosystem service assessment of river Billstaån towards the Swedish Environmental Objectives identified two direct and seven indirect connections. Through these connections the restoration project can be presented in relation to national goals. Indicating such connections can help in communicating the ecosystem service perspective. For future monitoring of project outcomes in river Billstaån, a set of potential indicators were identified using an ecosystem service approach, that can complement the planned monitoring of ecosystem functions. For future monitoring of ecosystem service development it is advisable to use a combination of indicators that reflect both the ecosystem function availability and the ecosystem service use. Three types of illustrations that can support different perspectives in future communication regarding ecosystem services in river Billstaån were identified in this study and termed system, overview and single service perspective. Example illustrations include a Causal Loop Diagram, a hot-spot map and a range of photos, respectively. The illustrations are deemed to present the assessment results in a more accessible way and can be adapted to a diversity of future communication settings.Betyg 2017-06-14
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Rebai, Ahmed Riadh. « Contributions à l'amélioration de la qualité de service dans les réseaux sans fil Wifi ». Valenciennes, 2009. http://ged.univ-valenciennes.fr/nuxeo/site/esupversions/ab9076fe-392d-4db8-a167-44626b58e011.
Texte intégralRésumé :
Le standard IEEE 802. 11 est devenu la référence d’excellence pour les réseaux locaux sans fil par son très large déploiement au niveau mondial. L’objectif des travaux de cette thèse est d’élaborer de nouveaux algorithmes pour contribuer à l’amélioration du schéma global de la Qualité de Service (QoS) dans les réseaux WiFi. Nous avons proposé un nouvel algorithme appelé Modified Adaptive Auto Rate Fallback qui permet d’obtenir des performances très intéressantes en termes de débit général de sortie et du nombre de paquets erronés tout en restant compatible avec le standard IEEE 802. 11. Les expérimentations menées avec cette nouvelle technique de contrôle de débit confirment le gain en performance obtenu par des simulations sous la plateforme Network Simulator 2. Nous avons également amélioré la méthode d’accès de la norme 802. 11e « Enhanced Distributed Channel Access », en introduisant une nouvelle classification entre les stations mobiles. Des simulations sous la plateforme Network Simulator 2 ont prouvé une réduction considérable du taux de collisions dû à l’accès simultané par les stations mobiles et une amélioration du débit de transmission respectant ainsi les contraintes de la qualité de service liées aux applications multimédias. La dernière contribution porte sur le mécanisme de commutation entre les points d’accès (Handover) déployé dans les réseaux WiFi. Plus précisément, nous avons élaboré un nouveau mécanisme de Handover peu complexe et efficace appelé Prevent-Scan Handoff Procedure. Il permet de sélectionner un meilleur point d’accès candidat pour les prochaines transmissions d’une station mobile en mode infrastructure tout en réduisant à la fois le temps et le trafic engendré. Enfin, un nouveau simulateur a été développé afin d’analyser et de comparer les performances de la technique proposée avec des algorithmes de la littérature. Les résultats des simulations montrent une diminution de la latence et de la gigue par rapport aux approches récentes, et de plus notre méthode respecte la transmission des trames à QoS exigéeDue to their wide proliferation, IEEE 802. 11 Wireless Local Area Networks (WLANs) are expected to support multimedia applications such as voice and broadband video transmissions, which normally have a strict bounded transmission delay. The aim of this thesis is to enhance the support of these applications, and so, to improve the Quality of Service (QoS) scheme in IEEE 802. 11 WLANs. Firstly, we focus our work on the link adaptation procedure performed over WiFi networks. A new dynamic time-based link adaptation mechanism, called Modified Adaptive Auto Rate Fallback, is proposed. Simulations are performed by means of the Network Simulator 2 and the results show the quality improvement of transmission link. The results also demonstrate that the proposed mechanism outperforms the basic solution in terms of providing support to both acknowledgment-based and time-based rate control decision. In the second part of this thesis, we introduce a new inter-node priority access scheme with the existing Enhanced Distributed Chanel Access of IEEE 802. 11e networks. The new technique is based on the junction of a new inter-node priority with the existing inter-frame priority. The simulation results show that the proposed technique improves the basic 802. 11e MAC protocol in terms of providing support to both strict priority and weighted fair service. Compared to other solutions, the new model is easier to implement in real systems, has better aggregate throughput and is more stable. As a third part of this work, a novel handoff scheme for IEEE 802. 11 WLANs is proposed to reduce handoff latency and to improve the QoS support in multimedia applications. The proposed handoff scheme, called Prevent-Scan Handoff Procedure, uses an early pre-scan phase to avoid probe wait delays during next Handoff occurrence. Through extensive simulations, we prove that the new handoff procedure decreases handoff latency considerably and accelerates handoff by minimizing the time during which the MS remains out of contact with its AP. Therefore, the inter-frame delay incurred is within multimedia applications' delay restrictions. These simulations are carried out over a new IEEE 802. 11 handoff simulator to provide performance evaluations. We prove that the new handoff technique achieves both fast and smooth handoff which is requested by multimedia applications
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Li, Yu-Chang. « Digitization of Museum and Art Gallery : A Framework for Enhancing User Interactivity and Personalization in On-site Environments ». Thesis, Griffith University, 2015. http://hdl.handle.net/10072/367886.
Texte intégralRésumé :
Digital curation is an emerging topic of interest in the current museum development. If on-site museum experience can be enhanced by digital technology, the development of digital curation in cultural expression can not only promote the role of museum in this digital era but also boost the value of cultural heritage more than ever before. This research focuses on the development of digital curation in cultural expression applications, such as museums and art galleries, with special attention to the user experience perspective. The goal is to provide a novel approach that helps to enhance visitors’ on-site museum experience through digital technology. We illustrate how the use of technology can improve the production process and increase the interaction and personalization between visitors and collections by evaluating a prototype that is developed based on this principle.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Information and Communication Technology
Science, Environment, Engineering and Technology
Full Text
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Leblanc, Charlotte. « Louis Emile Durandelle (1839-1917), un photographe au service de l'architecture ». Thesis, Paris Sciences et Lettres (ComUE), 2018. http://www.theses.fr/2018PSLEP003/document.
Texte intégralRésumé :
Dans la seconde moitié du XIXe siècle, l’amélioration des techniques photographiques offre de nouveaux outils aux architectes et au monde de la construction ou de la restauration d’édifices. Certains photographes se spécialisent alors dans la photographie d’architecture et de chantier et développent ce marché nouveau. Dans ce contexte, Louis Emile Durandelle, actif à Paris entre 1860 et 1890, illustre cette adaptation de certains photographes à la demande des architectes dont l’utilisation des images d’architecture est alors en transition entre l’héritage du siècle précédent où les gravures étaient essentiellement diffusées dans des publications spécialisées et des pratiques nouvelles de diffusions plus larges des photographies d’architecture. La représentation architecturale connaît alors elle-même une transition importante, bouleversée notamment par la rapidité d’exécution des photographies. Ayant réalisé plus de dix mille photographies de reproductions d’objets d’art et d’architecture et un nombre difficile à évaluer de portraits-cartes, Durandelle joue par l’abondance de sa production et sa présence sur des chantiers parisiens majeurs un rôle important dans l’évolution des usages de la photographie par le monde de la construction. On lui doit un important corpus photographique fournissant de précieuses informations au sujet des travaux de l’Opéra Garnier, du Sacré-Cœur de Montmartre, du Mont-Saint-Michel, du Comptoir d’Escompte de la ville de Paris, de la gare Saint-Lazare, de l’Hôtel-Dieu de Paris, de la Tour Eiffel, du Palais du Louvre ou encore du musée des Beaux-Arts d’Amiens. L’étude retrace sa biographie, son activité de photographe de chantier, d’édifices achevés et de décors monumentaux, depuis sa réalisation des clichés jusqu’à leurs usages variés faits par ses commanditaires. Elle replace l’activité du photographe parmi celles de ses pairs, à une époque où le métier de photographe d’architecture nécessite une importante maîtrise technique notamment pour lutter contre la parallaxe et les distorsions de la perspective. Elle analyse la manière dont certains architectes, certaines administrations ou certains entrepreneurs du bâtiment ont fait usage des clichés de Durandelle pour servir leurs intérêts économiques et professionnels aussi bien lors de la conception architecturale qu’au cours du chantier de construction ou pour promouvoir leur réalisation une fois l’édifice achevéIn the second half of the 19th century, the improvement of photographic techniques offers new tools to architects and the world of construction or restoration of buildings. Some photographers then specialize in architecture and construction photography and develop this new market. In this context, Louis Emile Durandelle, active in Paris between 1860 and 1890, illustrates this adaptation of some photographers at the request of architects whose use of architectural images is then in transition between the legacy of the previous century when the engravings were mainly disseminated in specialized publications and new practices of wider dissemination of architectural photographs. The architectural representation itself underwent an important transition, shattered notably by the speed of execution of the photographs. Having produced more than ten thousand photographs of reproductions of works of art and architecture and a number difficult to evaluate portraits-cards, Durandelle plays by the abundance of its production and its presence on major parisian sites an important role in the evolution of the uses of photography by the world of construction. He took many photographs providing valuable information about the works of the Opéra Garnier, the Sacré-Cœur of Montmartre, the Mont-Saint-Michel, the Comptoir d'Escompte of Paris, Lazare, the Hôtel-Dieu of Paris, the Eiffel Tower, the Louvre palace and the Amiens Museum of Fine Arts. Our study presents his biography, his activity as a photographer of construction sites, finished buildings and monumental decorations, from his realization of the photographs to their varied uses made by his customers. It places the photographer's activity amongst his peers, at a time when the profession of photographer of architecture requires an important technical knowledge in particular to avoid parallax and the distortions of the perspective. Our study analyzes the way in which architects, administrations or building contractors have used Durandelle's photographs to serve their economic and professional interests both during the architectural design and during the construction or to promote their realization once the building is completed
24
Stork, Lisa. « Effectiveness of interpretive exhibits at Brown v. Board of Education National Historic Site ». Kansas State University, 2013. http://hdl.handle.net/2097/15645.
Texte intégralRésumé :
Master of ScienceDepartment of Horticulture, Forestry, and Recreation Resources
Ted Cable
National parks reach out to millions of people each year by offering a number of recreational and educational experiences. People are exposed to new ideas and experiences in a national park that they may not get anywhere else. At Brown v. Board of Education National Historic Site in Topeka, Kansas, the National Park Service (NPS) compels visitors to step into the shoes of African American students in a segregated elementary school through the use of interpretive exhibits. This study was conducted to evaluate the effectiveness of the interpretive exhibits at Brown v. Board of Education National Historic Site. Most visitors sampled (91%) were visiting for the first time, indicating that the site does not have many repeat visitors. Race and the American Creed, the 30 minute film that plays in the auditorium, was found the most impactful exhibit by 34.3% of visitors surveyed. Expressions and Reflections, the temporary exhibit in the Kindergarten room, was the second most impactful exhibit, at 21.6% of visitors surveyed. The least impactful exhibit was the film Pass It On, at 0.9% of visitors surveyed. As a whole, visitors were most impacted by dynamic exhibits with a clear theme, while static exhibits and those that did not have a clear theme were not as impactful. This research will help guide Brown v. Board of Education National Historic Site staff as they contemplate future changes in the interpretive exhibits.
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Flieringa, Hanske. « An exploration into the learning of occupational therapy students at a role-emerging service learning site in the Cape Metropole ». Master's thesis, University of Cape Town, 2006. http://hdl.handle.net/11427/2973.
Texte intégralRésumé :
Includes bibliographical references (leaves 110-123)There is a growing demand for primary health care services in South Africa following its adoption by the National Departmet of Health in 1995. To address this demand, the government has implemented compulsory community service (CCS) for all health professional graduates, many of whom are placed in unde-resourced areas of the country with limited infrastructure or professional supervision. Occupational therapy graduates therefore require appropriate knowledge, skills and attitudes for primary health care practice.
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Hetzer, Susanne. « Informativ ? Schnell ? Unkompliziert ? : der Webauftritt der Bibliotheken der Berlin-Brandenburgischen Akademie der Wissenschaften : Evaluation der Website sowie des Angebots an elektronischer Fachinformation / ». Berlin : Inst. für Bibliothekswiss. der Humboldt-Univ, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016959318&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Nimeskern, Nicolas Paul Piot Benoît. « Réalisation du site internet du service de stomatologie et chirurgie maxillo-faciale de Nantes quand parler de médecine est déjà exercer la médecine / ». [S.l.] : [s.n.], 2002. http://stomatonantes.free.fr/stomatologiechir.html.
Texte intégralRésumé :
Thèse d'exercice : Médecine.Chirurgie maxillo-faciale : Nantes : 2002.Contient : Les fichiers sources du site au format freeway; la thèse papier au format PDF; le site en lui-même. Titre provenant de l'étiquette du support.
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Adams, Ashley Adams. « Examining the Cultural and Historical Impact of the National Historic Site Designation in Nicodemus, Kansas ». ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2708.
Texte intégralRésumé :
America's National Historic Preservation Act promotes the conservation of irreplaceable sites such as Nicodemus, Kansas, an African American town founded by former slaves in 1877. The collaboration of the National Park Service (NPS) and civic partners is essential to meet the goal of preserving historic properties in Nicodemus and other minority communities. Although the NPS designated 5 Nicodemus buildings as a National Historic Site (NHS) in 1996, the few remaining residents struggle to preserve the site and attract visitors. The purpose of this ethnographic study was to explore the effects of NPS policies related to African American historic and cultural preservation. Research questions focused on the consequences of the NHS designation in Nicodemus and options for NPS policy improvement. This study was inspired by Innes and Booher's theory of complex adaptive systems and consensus building. Data were collected through interviews with 11 residents, educators, and representatives of the NPS. These data were inductively coded and then subjected to thematic analysis. Key findings indicate concerns about limited resources, NPS open competition hiring policies that do not promote the long-term employment of Nicodemus descendant-residents in spite of their ability to recount oral histories, a need for cross-cultural training in the NPS, and the inadequate promotion of the Nicodemus NHS. This study may lead to positive social change by emphasizing the need for the NPS to collaborate with the descendants and long-term residents of rural communities to preserve the historical legacy of African Americans and emphasize the strength of our nation's diversity.
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Ho, Yu-Feng. « PDF Receipts : A micro-based-payment web service ». CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2714.
Texte intégralRésumé :
The purpose of this project is to design, build and implement an instance of a specified online payment system, which is based on micro-payments. The three components for this system are a bookstore, a receipt service and a currency issuer.
30
Fauquet, Jerôme. « Optimisation de la qualité vidéo MPEG-2 en transmission ADSL : étude d'un transcodage vidéo hiérarchique ». Valenciennes, 2003. http://ged.univ-valenciennes.fr/nuxeo/site/esupversions/3496492e-f16f-4b55-ad64-f01c961e825e.
Texte intégralRésumé :
Nous présentons une méthode originale d'optimisation de la qualité de distribution vidéo en transmission sur ligne téléphonique de type ADSL. Celle-ci s'appuie sur un schéma de compression MPEG-2 hiérarchique de type data partitioning avec adaptation du débit à la volée, qui permet de tenir compte des caractéristiques du canal de transmission. Ce schéma est décrit de manière détaillée, ainsi que la méthode de transmission bi-résolution avec transfert de puissance qui permet une protection inégale des flux de données haute et basse priorité. Nous présentons les résultats de simulation de transmission vidéo ADSL en mono- et bi-résolution, avec ou sans adaptation de débit. Les performances des différentes solutions sont évaluées à partir de différents critères : taux d'erreur binaire, erreur quadratique moyenne du signal vidéo avant et après transmission. En particulier, l'analyse des résultats met en évidence la supériorité de la solution proposée vis à vis d'une transmission classiqueWe present an original method to optimize the received video quality within the framework of digital video transmission over ADSL. This one is based on a hierarchical coding scheme, using the MPEG-2 data partitioning mode, with rate adaptation in the air, which allows to take into account the characteristics of the transmission channel. This scheme is described in great detail, as well as the method of bi-resolution transmission using power transfer, which allows an unequal protection of the high and low priority video data streams. Finally we present the simulation results of digital video mono- then bi-resolution transmission over ADSL, with or without rate adaptation. The performances of the various solutions described here are evaluated in terms of BER, as well as MSE of the compressed digital video sequence, before and after transmission. In particular, the analysis of the results shows the superiority of the proposed solution compared to classical transmission schemes
31
Chéronnet, Hélène. « La structuration des fonctions d'encadrement dans le secteur de l'Éducation spécialisée : l'exem̀ple des directeurs d'établissements sociaux et médico-sociaux et des chefs de service éducatifs ». Lille 1, 2004. https://ori-nuxeo.univ-lille1.fr/nuxeo/site/esupversions/ad34e484-cb5b-41ed-80f6-e304643ead05.
Texte intégralRésumé :
L'expérience sociale de l'encadrement évolue sous la pression de la complexification du procès de travail. Ceci vaut aussi pour le travail social, redéfini par les politiques publiques, comme une relation de service. Les établissements sociaux et médico - sociaux, dans lesquels s'inscrit le travail d'encadrement, ont une fonction proche de celle des administrations publiques et ils contribuent à l'organisation sociale. Analyser le travail d'encadrement, qui s'exerce au sein de ces établissements, permet de rendre compte des modalités selon lesquelles se divise le travail d'assistance et de soins. Les directeurs et les chefs de service se représenteraient - ils et définiraient - ils leur travail, selon des critères constitutifs de leur légitimité ? Ou la fonction d'encadrement se recompose - t - elle, malgré la division du travail induite par les conditions de la relation d'emploi, et les nouvelles normes de l'exercice professionnel, imposées par la revalorisation du statut de cadre ?
32
Petit-Rozé, Christelle. « Organisation multi-agents au service de la personnalisation de l'information : application à un système d'information multimodale pour le transport terrestre de personnes ». Valenciennes, 2003. http://ged.univ-valenciennes.fr/nuxeo/site/esupversions/0fd8aa24-d29d-4540-8699-6415834f15b3.
Texte intégralRésumé :
Ce mémoire présente une contribution à la personnalisation dans les systèmes d'information. La personnalisation consiste à adapter les informations et leur présentation selon les besoins, les capacités, les préférences des utilisateurs et le contexte des requêtes. Notre contribution consiste à proposer une organisation multi-agents (MAPIS) flexible et coopérante capable de mettre en relation les données hétérogènes et distribuées récupérées en exploitant la mobilité des agents avec les profils des utilisateurs mis à jour grâce aux capacités d'apprentissage des agents. Nous avons appliqué ces travaux à un système d'information multimodale pour le transport terrestre de personnes. L'objectif de ce système est de proposer des itinéraires personnalisés aux usagers. Ces travaux font l'objet de nombreuses perspectives théoriques (par la formalisation de MAPIS et son évolution vers un outil de conception de systèmes d'information personnalisée) et applicativesThese works, based on a multiagent organization, are related to the personalization in the information systems. The personalization consists in adapting information and their presentation according to the needs, the capacities, the preferences of the users and the context of the requests. Our contribution consists in proposing a flexible and co-operating multiagent organization (MAPIS) able to connect the heterogeneous and distributed data retrieved by exploiting the agents mobility with the profiles of the users. The profiles are updated thanks to the agents capacities of learning. We have applied this work to a multimodal information system (AgenPerso) for the surface transport. The aim of the system is to propose personalized routes. This work will have several future works: theoretical (by the MAPIS formalization and its evolution towards a tool for the design of personalized information systems) and applicative (by the enrichment of the new services in AgenPerso)
33
Mancini, Roberto. « Food safety knowledge and attitudes : investigating the potential benefits of on-site food safety training for folklorama, a temporary food service event ». Thesis, Kansas State University, 2012. http://hdl.handle.net/2097/13451.
Texte intégralRésumé :
Master of ScienceDepartment: Diagnostic Medicine/Pathobiology
Douglas Powell
Folklorama in Winnipeg, Manitoba, Canada is a 14-day temporary food service event that explores the many different cultural realms of food, food preparation, and entertainment. The ethnic nature and diversity of foods prepared within each pavilion presents a unique problem for food inspectors as each culture prepares food in their own very unique way. In 2010, the Russian pavilion at Folklorama was implicated in a foodborne outbreak of E.coli O157 causing 37 illnesses and 18 hospitalizations. Both the Department of Health and Folklorama Board of Directors realized a need for implementation of a food safety delivery program that would be more effective than a simple 2-hour food safety course delivered via PowerPoint slides. Until 2011, the 2-hour food safety course delivered to event co-ordinators and food operators for Folklorama pavilions was not mandatory. The course is now mandatory in 2011 for all Folklorama pavilions. Five randomly chosen pavilions were trained on-site, in their work environment, focusing on critical control points specific to their menu. A control group (five pavilions) did not receive on-site food safety training. Critical infractions noted on standardized food inspection reports were assessed. Results of the current study suggest no statistically significant difference in food inspection scores between the trained group and control group. Results imply that the 2-hour food safety course delivered via slides was sufficient to pass public health inspections.
34
Dunning, Debra. « Seamless service : Collaboration and partnership of a non-publicly funded child care organization located within a site with multiple publicly-funded agencies ». The Ohio State University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=osu1095696710.
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Равчак, Богдан Юрійович, et Bohdan Ravchak. « Розробка сайту для сервісного центру з обслуговування комп'ютерної техніки з використанням технології JavaScript ». Master's thesis, ТНТУ ім. І Пулюя, 2019. http://elartu.tntu.edu.ua/handle/lib/30668.
Texte intégralRésumé :
Магістерська робота на тему «Розробка сайту для сервісного центру з
обслуговування комп'ютерної техніки з використанням технології JavaScript»
Равчака Богдана Юрійовича. – Тернопільський національний технічний
університет імені Івана Пулюя, Факультет комп'ютерно-інформаційних
систем і програмної інженерії, Кафедра програмної інженерії, група СПм–61
// Тернопіль, 2019.
Пояснююча записка до звіту з магістерської роботи складається з 75
сторінок, 6 таблиць, 15 рисунків, список використаної літератури з 31
найменувань, 4 додатки, 12 слайдів.
Метою магістерської роботи є створення інформаційного веб-сайту на
основі перспективних технологій, щоб підвищити його продуктивність і
стійкість до збоїв, викликаних трафіком, а також зменшити вартість розробки
та супроводу.
При розробці було використано методологію JAMstack, систему
котролю версій Git, робота написана за допомогою технологій JavaScript,
GatsbyJS, Contentful, Netlify.
На початку звіту магістерської роботи надається загальна інформація
про теоретичну і документаційну складову роботи, а саме дослідження
інформації, котра стосується розробки веб-сайту за темою магістерської
роботи.
У подальших частинах звіту описується процес вибору середовища,
фреймворків JavaScript та API, тестування, а також процес розгортання
розробленої системи.
У результаті було здійснено дослідницько-інженерну роботу та
завершено розробку програмного забезпечення за темою магістерської
роботи.
КЛЮЧОВІ СЛОВА: ВЕБ-САЙТ, JAVASCRIPT, JAMSTACK,
СЕРВІСНИЙ ЦЕНТР, ФРОНТ-ЕНД.
36
Chughtai, Talat S. « Absence of an elective on-site neurological service : impact on outcomes in severely injured head trauma patients in a tertiary referral trauma center ». Thesis, McGill University, 2006. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=97932.
Texte intégralRésumé :
A retrospective study was conducted to compare two groups of patients treated at the Montreal General Hospital (MGH) for traumatic brain injuries (TBI). The time to neurosurgery, vital status and length of stay in the ICU was evaluated in 299 patients treated before (1997-1998), and 307 patients after (2000-2001) an elective neurosurgery service was eliminated from the NIGH. The outcomes were not significantly different between the two groups. There were trends towards a shorter time to neurosurgery in the group treated in 2000-2001 (4.5 hours) compared to the group treated in 1997-1998 (5.5 hours; p=0.32). Mortality and length of stay in the ICU did not significantly differ between the two groups. This study suggests the provision of adequate neurotrauma care with respect to acute outcomes in the absence of an on-site neurosurgery service, at our institution.
37
Ishak, Karim. « Architecture distribuée interopérable pour la gestion des projets multi-sites : application à la planification des activités de production ». Thesis, Toulouse, INPT, 2010. http://www.theses.fr/2010INPT0075/document.
Texte intégralRésumé :
Aujourd’hui, la production est souvent multi-site car les entreprises se recentrent sur leurs cœurs de métiers. Dans ce contexte, la gestion des projets est une tâche difficile car il faut prendre en compte la distribution de la décision et l’hétérogénéité qui peut exister entre les différentes applications de production des partenaires. Les Systèmes Multi-Agents, et notamment le modèle SCEP (Superviseur, Client, Environnement, Producteur), apportent une solution satisfaisante au problème de la distribution de la décision, en instaurant une coopération entre des agents responsables de la gestion des projets client et des agents représentant les sites de production distants. Néanmoins, ce modèle présente des limites à cause de sa faible capacité à communiquer et à coopérer avec des modèles et des systèmes de gestion hétérogènes ainsi qu’à sa difficulté à localiser les nouveaux partenaires. Dans ce mémoire, nous proposons une architecture distribuée et interopérable SCEP-SOA intégrant les concepts du modèle SCEP et ceux du modèle SOA (Service Oriented Architecture) qui offre des mécanismes de mise en relation des partenaires et permet des communications entre des systèmes et des applications hétérogènes. Pour garantir la bonne compréhension des informations échangées entre les partenaires, l’architecture SCEP-SOA met en œuvre une stratégie d’interopérabilité sémantique basée sur l’intégration des ontologies. Cette stratégie s’articule autour d’une ontologie globale et commune utilisée pour l’échange des informations, et des mécanismes de correspondances entre cette ontologie globale et les ontologies locales des partenaires. Cette architecture est illustrée sur un cas d’étude où l’on se focalise sur l’interopérabilité entre des applications dédiées à la planification des projets de fabrication multi-sitesToday, the production is often multi-site because companies focus on their core competencies. In this context, projects’ management is a difficult task because it must take into account the distribution of the decision and the heterogeneity which can exist between the various production applications of the partners. The Multi-agents systems, in particular the SCEP model (Supervisor, Customer, Environment, Producer), offer a satisfactory solution for the decision distribution problem, by establishing a cooperation between agents responsible of the management of the customer projects and agents representing the remote production sites. Nevertheless, this model presents limits because of its weak ability to communicate and to cooperate with heterogeneous models and management systems, as well as in its difficulty to localize new partners. In this dissertation, we propose a distributed and interoperable architecture, SCEP-SOA, which integrates concepts of the SCEP model and SOA (Service Oriented Architecture) which offers mechanisms for putting in relation various partners and allows communication between heterogeneous systems and applications. To insure the good understanding of the information exchanged between the partners, the SCEP-SOA architecture implements a strategy of semantic interoperability based on the integration of ontologies. This strategy is based on the use of a shared global ontology for information exchange, and on mechanisms of mappings between the global ontology and the partners’ local ontologies. This architecture is illustrated by a study case in which we focus on the interoperability between applications dedicated to the planning of manufacturing multi-sites projects
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Charbonnel, Carole. « Vers une nouvelle logique marketing des entreprises ? : explorer les antécédents & ; conséquences du marketing de co-création de valeur ». Thesis, Paris 1, 2019. https://ecm.univ-paris1.fr/nuxeo/site/esupversions/5cebc28b-d993-41d7-bb15-fad2ef1d5755.
Texte intégralRésumé :
A l’orée des années 2000, Prahalad & Ramaswamy, Vargo & Lusch et Grönroos proposèrent de re-fonder la théorie marketing à partir d’un postulat central : désormais la valeur ne peut plus être dictée par l’entreprise, elle est toujours co-créée avec le consommateur via ses expériences de consommation. Aujourd’hui, le cadre théorique de la co-création de valeur souffre encore d’un manque d’études empiriques au sein des entreprises, alors même que ses concepteurs appellent les managers à adopter leur « nouvelle logique». Par le biais d’études auprès de managers, une étude exploratoire par interviews et une étude par questionnaire fondée sur 3 collectes, notre recherche contribue à combler ce manque. Elle met en lumière l’existence au sein de certaines entreprises d’une pensée et d’une pratique du marketing reflétant la théorie de la co-création de valeur : le marketing de co-création de valeur. Sur le plan théorique, notre recherche offre trois contributions principales. Tout d’abord, en établissant le rôle majeur de facteurs organisationnels, elle dévoile des conditions d’émergence du marketing de co-création de valeur qui contrastent avec la vision usuelle dans la littérature. Ensuite, en identifiant comment la collaboration des consommateurs peut être mise en place selon une perspective équitable, notre recherche éclaire le débat relatif à cette forme particulière de co-création appelée upstream co-creation. Enfin, en établissant que le marketing de co-création de valeur influence favorablement la performance et la satisfaction, nos travaux constituent une des toutes premières contributions relatives à l’effet de la co-création de valeur en tant que pratique du marketingAt the beginning of the 2000s, Prahalad & Ramaswamy, Vargo & Lusch and Grönroos proposed a new foundation for marketing theory, starting from a central premise: value is always co-created with the consumer, through his consumption experience and use. Today, the theoretical framework of value co-creation is still affected by a lack of empirical research within companies, although its proponents call on managers to adopt their "new logic of marketing". Owing to two studies among managers, an exploratory study through interviews and a questionnaire study based on 3 data collections, our research contributes to filling this gap: it highlights the existence within certain companies of a thought and a marketing practice reflecting the theory of value co-creation, and which we call value co-creation marketing. From a theoretical point of view, our research offers three main contributions to the literature. First, by establishing the major role of organizational factors, it reveals conditions for the emergence of value co-creation marketing which contrast with the usual view in the literature. Then, by identifying how consumer collaboration can be implemented from a fair perspective, our research sheds light on the debate relating to this particular form of co-creation called upstream co-creation. Finally, by establishing that value co-creation marketing positively influences performance and satisfaction, our work offers one of the very first contributions relating to the effect of value co-creation as a marketing practice
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Alhusseini, Lena. « Gateway Battered Women's Services website project / ». [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/LAlhusseiniPartI2005.pdf.
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Anka, Ann. « Assessment as the site of power : an interrogation of 'others' in the assessment of social work students ». Thesis, University of Sussex, 2014. http://sro.sussex.ac.uk/id/eprint/50343/.
Texte intégralRésumé :
The thesis focused on the field of service user and carer involvement in the assessments of social work students. It examined the positioning of service users and carers in relation to other stakeholders involved in student assessments. Participants' views on what should count as service users and carers' feedback evidence at Continuing Professional Development (CPD) level were also explored. The rationale for the study centred on the relatively limited research studies focusing on service user and carer involvements in students' assessment, in comparison to their involvement in other areas of social work education. Further, the limited studies available appeared to be under theorised. The study is situated in the qualitative research tradition and drew from narrative research methods. It was influenced by the practitioner-doctorate research paradigm (Drake and Heath 2011). The study drew from the theoretical insights of Foucault's (1972; 1980) notion of discourse and power/knowledge theory; and Bourdieu's (1990) concepts of field, capital and habitus, to analyse the dynamic power relations between those involved in the assessments of students. Following ethical clearance from the University of Sussex, a semi-structured individual interview was carried out with 21 people. The sample consisted of service users, carers, social work students, social work employers and social work educators. The voice-centred relational method of data analysis, developed by Gilligan (1982), was used to analyse the research participants' narratives about how they have experienced their involvements in social work students' assessments. Participants' narratives revealed that the field of service user and carer involvement in social work students' assessment is characterised by a complex mix of relationships, different power dynamics and power struggles. On the question of what should count as service user and carer evidence, in relation to what students are expected to demonstrate to service users and carers at CPD level, the research participants reported on qualities such as: Professionalism, good time-keeping, reliability and honesty Effective communication skills, such as listening, empathy and kindness Ability to support service users and carers Intelligence, ‘structured empathy', mastery of practice and development of practice wisdom. Although important, progressive difference in expectation at CPD level was not acknowledged. The study makes five contributions to knowledge in the field of service user and carer involvement in social work students' assessments, as follows: (1) It adds to the body of research studies looking at service user and carer involvement in social work students' assessments. (2) It sheds some light on what stakeholders involved in social work practice and education thought about the ASYE in 2010 before its implementation in 2012. (3) It contributes to knowledge on what participants feel service users and carers should comment on when assessing social work students at CPD level. (4) It offers theoretical insight into the different power relations, struggles, and power dynamic between stakeholders involved in social work students' assessments from Bourdieusian and Foucauldian perspectives. (5) Feedback of the interim findings was provided to Skills for Care to support the Assessed and Supported Year in Employment (ASYE) assessment in 2011. The study concludes by arguing the case for social work and service user organisations to support service users and carers in their role as assessors of social work students.
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Range, Michael. « Aufbau und Betrieb konsumentenorientierter Websites im Internet : Vorgehen und Methoden unter besonderer Berücksichtigung der Anforderungen von kleinen und mittleren Online-Angeboten / ». Göttingen : Cuvillier, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013344296&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Schellhase, Jörg. « Entwicklungsmethoden und Architekturkonzepte für Web-Applikationen : Erstellung und Administration Web-basierter Lernumgebungen / ». Wiesbaden : Dt. Univ.-Verl. [u.a.], 2001. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009323213&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Karlsson, Louise. « A product-oriented Product Service System for tracing materials on autonomous construction sites : A product development for today’s and future construction sites ». Thesis, Blekinge Tekniska Högskola, Institutionen för maskinteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-16039.
Texte intégralRésumé :
The global population is growing, and more people than before are moving to cities. This creates a need for increased building efficiency and possibility to work in remote environments. On today’s construction sites, there is a need to able to organize the site in a better way. In the future, autonomous vehicles will instead find it difficult to localize materials on a construction site. The autonomous vehicles can localize themselves with cameras and sensors, but they do not know how to localize the materials and items. This report is based on a project where Volvo Construction Equipment acted as a customer and the project was performed by students from Blekinge Institute of Technology and Stanford University. The prompt for this project was “From elephants to ants – from Earth to Mars” and would later be interpreted as finding a solution for the future that will be able to function without human’s intervention. From this project, this report was created. The following research questions for this report were: • How can workers locate building materials on today’s construction sites? • How will autonomous vehicles be able to locate material without human assistance in future construction sites? To solve these problems a design-process started, using an engineering design method. This method was chosen because of the type of problem. In engineering, the problem is identified to create a solution to the problem, comparing to when studying science, a question should be answered. The outcome from this report is a Product Service System (PSS) for a tracking system and a device for materials on today’s and future construction sites. When this solution was created no economic aspects were considered. Also, the focus of this report is the first steps of going from today’s construction sites to the future construction sites where autonomous vehicles will be used. The result from this research shows that the same problem of organizing a construction site is a pattern that can be seen in the majority of the sites that were visited during field works. Also, the workers today have little trust in the autonomous vehicles which is a result of lacking information and communication within companies. Furthermore, to be able to move to an autonomous future the mindset and attitude has to be changed. The collected data was analysed, and the outcome was a tracing system that will enable, both humans and machines, to localize materials on today’s and future construction sites. With this solution, today’s workers can track their materials wherever it is placed, without any need of changing the site. The autonomous vehicles will be able to use the tags to localize materials when there are no humans around.Den globala befolkningen växer och fler flyttar till städerna än tidigare. Detta skapar ett behov av ökad effektivitet i byggbranschen och möjlighet till arbete i avlägsna miljöer. På dagens byggarbetsplatser är det nödvändigt att kunna organisera platsen på ett bättre sätt. I framtiden kommer de autonoma fordonen få det svårare att lokalisera material på en byggarbetsplats. De autonoma fordonen kan lokalisera sig med kameror och sensorer, men de vet inte hur man lokaliserar material och föremål. Rapporten bygger på ett projekt där kunden var Volvo Construction Equipment och projektet utfördes av studenter från Blekinge Tekniska Högskola och Stanford University. Prompten för projektet löd "Från elefanter till myror - från jorden till mars" och som senare tolkades till att finna en lösning för framtiden som kommer att kunna fungera utan mänsklig påverkan. Från detta projekt skapades denna rapport. Följande forskningsfrågor skulle besvaras: • Hur kan arbetare lokalisera byggmaterial på dagens byggarbetsplatser? • Hur kommer autonoma fordon kunna lokalisera material utan mänsklig hjälp på de framtida byggarbetsplatserna? För att lösa dessa problem startades en designprocess, med vald ingenjörsmetod. Denna metod valdes på grund av typen av problem. I ingenjörsmetoden identifieras problemet för att skapa en lösning till problemet, jämfört men en vetenskaplig metod, där en fråga besvaras. Resultatet från denna rapport är ett produkttjänstesystem (PSS) för ett spårningssystem för att kunna spåra material på dagens och framtida byggarbetsplatser. När denna lösning skapades togs det ingen hänsyn till de ekonomiska aspekterna. Fokus på denna rapport är de första stegen för att gå från dagens byggarbetsplatser mot de framtida byggplatserna där autonomiska fordon kommer att användas. Resultatet av forskningen visade att det finns ett stort behov av att organisera de olika byggarbetsplatserna som besöktes under studiebesöken. Arbetarna har idag ett litet förtroende för de autonoma fordonen som är ett resultat av bristande information och kommunikation inom företagen. För att kunna gå till en autonom framtid måste tankesätt och attityd ändras. Den samlade data analyserades och resultatet var ett spårningssystem som gör det möjligt för både människor och maskiner att lokalisera material på dagens och framtida byggarbetsplatser. Med denna lösning kan dagens arbetare enkelt spåra materialet, utan att behöva omstrukturera arbetsplatsen. De autonoma fordonen kommer kunna använda spårningssystem för att kunna lokalisera material när det inte finns några människor till hands.
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Grimbert, Laurent. « Transmission vidéo MPEG-2 à deux niveaux de priorité sur réseau ATM ». Valenciennes, 1998. https://ged.uphf.fr/nuxeo/site/esupversions/53ac8532-1075-48ef-b4f2-ddb3e1de701d.
Texte intégralRésumé :
La nature variable et aléatoire du trafic vidéo MPEG-2 nécessite le contrôle du débit de chaque source à l'entrée du réseau ATM. Cependant, l'élimination des cellules en excès peut occasionner la perte d'une partie d'image, d'une image complète ou d'un groupe d'images entier dans les cas de pertes d'en-têtes MPEG-2. Pour pallier ce problème, nous proposons dans cette thèse d'utiliser une transmission vidéo à deux niveaux de priorité. Une des originalités de notre étude réside dans le choix des modes de transmission : flux haute priorité sur canal a débit constant (CBR) et flux basse priorité sur canal à débit variable (VBR). Ce système se distingue des autres méthodes (ARQ, FEC,) par sa capacité à garantir la réception des données vidéo de base, sans entrainer une augmentation inacceptable du débit et du délai de transmission, ni perdre de vue l'intérêt majeur de la transmission sur réseau ATM : le multiplexage statistique. L'innovation de ce travail consiste à quantifier les conséquences du choix d'un codage vidéo à deux niveaux de priorité en termes de qualité de service (QOS), d'allocation de ressources, de cout de transmission et de multiplexage statistique. Pour cela, nous avons dans un premier temps étudié une modélisation des flux de cellules sortant des codeurs MPEG-2. Sur la base du processus MMPP(2). Un modèle original, capable de prendre en considération les caractéristiques spatiales du contenu des images ainsi que les différents types d'image du codage MPEG-2 (i, p et b), est propose. L'étude comparative complété des deux modes de codage a deux niveaux de priorité retenus pour ce travail, le DP et le SNR-s, constitue la deuxième originalité de cette thèse. Nous avons pu mettre l'accent sur l'intérêt à transmettre en mode dp plutôt qu'en mode SNR-s, grâce à un flux haute priorité DP de débit plus faible et moins variable, et donc moins couteux. Une comparaison inédite des bandes passantes des codages en mode DP et SNR-s, par rapport au codage monocouche traditionnel, fait apparaitre une légère augmentation du débit total a allouer en transmission a deux niveaux, ce qui correspond au prix a payer en échange de la qualité de service supplémentaire. Nous nous sommes finalement intéressés au cout de transmission a partir de la tarification publiée par un operateur de télécommunications. Outre le fait que la grille de tarifs proposée est inadéquate avec un service vidéo de type grand public, nous nous sommes aperçus de l'inadaptation du rapport des couts du mode CBR sur le mode VBR.
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Cho, Chien-Hung, et 卓建宏. « A Study of Portal Site Personalized Service Quality ». Thesis, 2001. http://ndltd.ncl.edu.tw/handle/45568009512258031388.
Texte intégralRésumé :
碩士國立交通大學
工業工程與管理系
89
Traditional service delivery systems and business transactions are usually processed in a person-to-person manner. The rise and development of internet provide another way of delivering service. In internet service, the level of personal contact is much less than that of physical markets. To improve the personalized service quality of portal site and customer satisfaction, it is important to understand users’ needs and how they perceive the quality of service on their portal site. In this study we use PZB model to evaluate the personalized service quality of portal site in Taiwan. A questionnaires survey was used to investigate different users’ need, and famous portal site in Taiwan was chosen as samples for data collection purpose. In addition, factor analysis was employed for analyzing the data collected. Based on the results of factor analysis, we extract seven dimensions from the twenty original ones to evaluate the personalized service quality of portal site in Taiwna.
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Huang, Kun-Cheng, et 黃堃承. « Fuzzy Hierarchical TOPSIS to Evaluate Portal Site Service Quality ». Thesis, 2004. http://ndltd.ncl.edu.tw/handle/56885833813415648256.
Texte intégralRésumé :
碩士國立雲林科技大學
資訊管理系碩士班
92
In the privous service quality study, there are many researches use SERVQUAL instrument to extract factors of service quality on traditional service industry, but study on information service industry is relatively less. Therefore, a good assessment dimension and model do not exist. In addition, supplier can’t use one criterion to understand customer’s varied demand. So, the measurement of portal site service quality can be regarded as MCDM(Multiple-Criteria Decision Making) problem. Under many conditions, crisp data are inadequate to model real-life situations, and human judgments (including preference) are often vague and can’t present the preference with an exact numerical value. A reasonable approach may be to use linguistic assessments instead of numerical values, so fuzzy theory is adopted in this study. This study simplifies the complicated metric distance method, and uses it to modify fuzzy TOPSIS(Technique for Order Preference by Similarity to Ideal Solution) proposed by Chen(2000). At the same time, this paper points out Chen’s method violating: (1)Basic concept of the best alternative should have the shortest distance from the positive-ideal solution and the farthest distance from the negative-ideal solution. (2)Fuzzy positive-ideal and negative-ideal solution can’t directly assign 1 and 0, respectively. Because FAHP(Fuzzy Analytic Hierarchy Process) can get more objective and exact weight by pairwise comparison, this paper propose the “Fuzzy Hierarchical TOPSIS” method to aggregate FAHP and modified fuzzy TOPSIS. By this way, this method can evaluate portal site alternatives. Briefly speaking, this study firstly uses questionnaire to extract factors of evaluating portal site service quality and lets them to be evaluating criteria, and then uses “Fuzzy Hierarchical TOPSIS” to rank alternatives. An empirical study of a real case is conducted to illustrate how the approach is used for the portal site service quality comparison problem. Finally, in order to make the calculating time shorter, this study uses proposed algorithm to development portal site service quality evaluation system.
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CHOU, CHIN-KUEI, et 周錦貴. « Research into Demand for Service Quality of Camp Site ». Thesis, 2018. http://ndltd.ncl.edu.tw/handle/f34gf3.
Texte intégralRésumé :
碩士元培醫事科技大學
企業管理系碩士班
106
This research used IPA method to confirm "Improved Items of Service Quality in Priority" and then used Kano model to establish “Improved Items of Benefit Service Quality” so as to provide operators to identify service quality demand and the business strategy of improving Service Quality). This research made customers in H Camp Site as the research subjects through the questionnaire survey and a total of 300 questionnaires were released, with 247 valid questionnaires. The research results are as follows: it is found from IPA analysis that the improved items in priority are “Staff will not ignore the response to customers due to being busy”, “Internal facilities, power line and guidance notice are clear” and “Service facilities conform to requirements of customers”, which customers attach great importance to, but the performance of H Camp Site is poor and the operators shall improve it in priority. According to the analysis with Kano, “Service Quality Items for Benefit Improvement” for increase in customer satisfaction and decrease in customer dissatisfaction simultaneously has 5 items, which are “Staff can respond to demand of customers rapidly”, “Staff are willing to assist and serve customers”, “Facilities appearance is tidy and bright”, “Staff can try their best to assist customers to solve problems” and “Staff can provide reliable services”, and operators can sustain the maintenance of good service quality in terms of these quality items so as to obtain the greatest benefits.
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鄒昌達. « Adoption of personalized service in Portal Site : An Exploratory Study ». Thesis, 2004. http://ndltd.ncl.edu.tw/handle/88588753444576837138.
Texte intégralRésumé :
碩士佛光人文社會學院
資訊學研究所
92
Every portal nowadays offers personalized services, and efforts are being made to advance its entire system to a personalized portal. Some issues deserve to be further detected, though. How many personalized services has such a portal offered? How many users have used it? How often do they use it? How many items have they used? How many factors would influence the adoption of personalized services? This thesis uses My Yahoo! as the targeted portal sample. After literature review is conducted, 20 case-study samples are provided with documents introducing the usage of My Yahoo!, and then interviewed for their habitual practice and opinions on their use. Before the realization of the factors influencing the adoption of such personalized services, users’ motivation and needs are explored first in this thesis. Then, according to the estimates of service functions, the factors that affect the reuse intention and the influence of users’ characteristics in the adoption are further probed into. This thesis has revealed 11 attributes on the function of website personalization, which include "integrity", "convenience", "assortment", "instrumentality", "efficiency", "perceptive ease of use (user friendliness)", "capacity", "connection", "protection", "privacy” and “multimedia". Also, personalized services listed in the order of relevance frequency are "news", "communication", "instant message", "searching", "memo", "consumption" and "special column". The foregoing discovery could be helpful in the understanding of users’ needs of website personalization. This thesis is concluded with 6 major findings: 1. Website personalization could enhance users’ control of what to be incorporated in the targeted website. 2. Portal users generally agree with the integrity of website personalization. 3. There is no direct connection between the application of member service and the adoption of website personalization. 4. The users who have intention to adopt personalization would use it only occasionally, not frequently. 5. Website personalization could promote the technical recognition and trust toward the product among portal members. 6. My Yahoo! Kimo has only provided the service of portal customization. Keywords: portal, personalization, customization, using motivation, function analysis
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Wang, Chien-Wen, et 王建文. « The Study of Service Industry’s Site Selection in Cross-Strait ». Thesis, 2004. http://ndltd.ncl.edu.tw/handle/97592820006806512303.
Texte intégralRésumé :
碩士國立屏東科技大學
工業管理系
92
The main purpose of this research attempts to help organizations and companies expanding market’s possession ratio, to reduce the failure risk in China’s market and to maintain the predominant competitiveness of Taiwan’s Service Industry. Mainland China has executed perestroika to improve the economic situation since 1980’s and the economy situation growing up speedily. Many famous enterprises from foreign countries were attracted to invest in China. With some consideration, many enterprises in Taiwan having similar geography, characteristics, and culture are also having a large amount of investment in China. Many enterprises’ management and scholars agree that China herself and many of her situations are good targets for of studies, although the area of China’s territory is vast, with different provinces having different local situations. Her market situation varies quickly and her competitive phenomenon of the General Merchandise and Service Industry (GMSI) is aggressive. Therefore, China’s market was chosen for studying in this research. The methods used in this study include finding the factors of site selection by references; grouping similar factors into a 4-level model by KJ method; analyses of high and middle managements of the GMSI investment in China by questionnaire and interview, and then calculates the different factors across the Taiwan Strait by Fuzzy Analytic Hierarchy Process method. We found in this research that there exist differences in GMSI across Taiwan Strait. Most GMSI businesses cooperate with Japanese enterprises. By using joint venture and technological cooperation, GMSI enterprises get abundant funds and goods in management technology to compete in Taiwan’s Market, so that the market in Taiwan is saturated and get more competitive. Under such findings, Taiwanese enterprises focus most on factors, such as competitive business sites, annual operating income, holding ratio, property of population and amount of population, for working capital support and strategies in site selection. However, in China, enterprises still keep their eyes on investment factors like energy resources supplies, finance services, city plan and stable policy, et cetera. In addition to investment factors, businesses also have to observe differences in weather patterns and geographical features and adjust their business operations. Finally, in this research, we design an interface program by Visual Basic to confirm those results and to provide a systematic for choosing business site to investors.
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Po-Yuan, Chang, et 張柏園. « A Study on Service Quality and Customer Satisfaction of Camping Site － A Case of Nalu Camping Site ». Thesis, 2014. http://ndltd.ncl.edu.tw/handle/65dz6e.
Texte intégralRésumé :
碩士大葉大學
管理學院碩士在職專班
102
In this study, the visitors of Nalu camping site of Xinshe District in Taichung City were taken as the sampling objects to explore the emphasis degree of service quality and customer satisfaction of people with different demographic background variables in camping site. Questionnaire survey method was used to collect data, with 450 copies of questionnaires being distributed and 399 valid ones collected. The collected data was conducted statistical analysis verification by SPSS12.0 software package. Data analysis methods included Descriptive Statistics, Reliability Analysis, Independent-Samples t-test, One-way ANOVA, Simple Regression Analysis, Kano Model, and. Importance- Performance Analysis. The main results were summarized as follows: 1.In different demographic background variables, people with different genders, education levels, occupations, family life cycles, and residential areas were significantly different in customer satisfaction. 2.In different demographic background variables, people with different education levels, occupations, family life cycles, and residential areas were significantly different in service quality. 3.The results also showed that service quality had a significantly positive impact on customer satisfaction. 4.Kano Model was used to explore camping tourists’ camping perception of service quality. The result showed that humane facilities, safety patrol services, real-time services, and initiative to inform the contents of service were attractive quality elements. 5.IPA analysis was conducted to measure the tourists’ attributes of service quality in camping site. The result showed that venue facilities, information completeness, Strengthen patrols, understanding the needs of tourists, and enhance the convenience of facilities should pay attention to the demands of the improvement program for the problem.