Bibliographies thématiques / Satisfaction

Littérature scientifique sur le sujet « Satisfaction »

Auteur : Grafiati
Publié le 4 juin 2021
Mis à jour le 25 juillet 2024

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Articles de revues sur le sujet "Satisfaction"

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Sadílek, Tomáš. « Visitors Satisfaction Measurement in Czech Tourism ». Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 63, no 5 (2015) : 1729–37. http://dx.doi.org/10.11118/actaun201563051729.

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The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the twenty four partial factors affecting total satisfaction. In the theoretical part of the paper, there are described methodological approaches to satisfaction measurement and presented various methods for satisfaction measurement with focus on the Satisfaction Pyramid method which is also used in the field part. Other presented methods are Customer Satisfaction Index, European Customer Satisfaction Model, Importance-Satisfaction Matrix, SERVQUAL Concept and KANO Model. Data have been collected all over the Czech Republic in years 2010 and 2011 twice every year. In the field part there are presented calculations of data and described total satisfaction, Satisfaction Index and partial satisfactions as well as level of satisfaction by tourist regions and correlations between partial satisfactions and total satisfaction which refers to importance of partial factors. Most important factors affecting total satisfaction are public transport, sport equipment, shopping possibilities, children attractions, orientation signage and free time programs.
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Fan, Zhi Jun, et Zhao Liang Jiang. « Integrated Quantitative Analysis of Customer Satisfaction Based on Kano's Model ». Applied Mechanics and Materials 224 (novembre 2012) : 358–61. http://dx.doi.org/10.4028/www.scientific.net/amm.224.358.

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The satisfaction of customer requirements (CRs) is the objective of product configuration. A methodology Based on the Kano's model was proposed to explore customers' stated needs and unstated desires and to resolve them into different categories which have different impacts on customer satisfactions (CSs). The customer satisfactions are classified into group satisfaction and individual satisfaction, and each of them has three types with Kano theory. Group requirements items were selected frequently by the same kind of customers. Individual requirements were specified by the customer himself. Based on a combination of group satisfactions and individual satisfactions, the integrated satisfaction was determined. A case study is provided to illustrate the effectiveness of the presented method.
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Engel, Julia, et Herbert Bless. « The More Negative the More Impact ». Social Psychology 48, no 3 (juillet 2017) : 148–59. http://dx.doi.org/10.1027/1864-9335/a000305.

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Abstract. The present research investigates the relation between different domain satisfactions (e.g., health, income, etc.) and overall life satisfaction. Based on theorizing on the differences between positive and negative information, we assumed that specific domain satisfactions particularly are correlated with overall life satisfaction when the specific domain satisfactions (a) are low rather than high and (b) have declined rather than increased. Relying on a nationally representative sample of the German population (Socio-Economic Panel), we tested these considerations with both a cross-sectional and a longitudinal design. The findings strongly support that the more negative the domain satisfaction the more pronounced was the relation between domain and overall life satisfaction – both when negativity was assessed relative to other domains as well as when negativity was assessed relative to prior satisfaction with the same domain.
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Hoogenboom, R. P. « Herwaardering van Grotius’ De satisfactione ». Theologia Reformata 66, no 2 (1 juin 2023) : 125–43. http://dx.doi.org/10.21827/tr.66.2.125-143.

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Grotius refuted Socinus’ attack on the Reformed theory of satisfaction in his De satisfaction, which contains a translation of the doctrine of satisfaction into a legal framework, but it was not understood by everyone. On its surface and within the broader context of De satisfactione, Grotius’ statements about punishment demanded by the common good and the relaxatio of the law, have been misinterpreted to say that Grotius deviated from the orthodox theory of satisfaction. A close analysis of De satisfactione, however, shows that Grotius is closely aligned with Reformed doctrine of satisfaction. As an Arminian Grotius only deviates from the later formulated Canons of Dort about the extent of the atonement.
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Seng, Kah Phooi, Li-Minn Ang et Ooi Chien Shing. « Customer Satisfaction through Technological Integration ». International Journal of Technology and Educational Marketing 6, no 2 (juillet 2016) : 49–78. http://dx.doi.org/10.4018/ijtem.2016070104.

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This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction levels. The paper also includes a comparison of the common resources that are used to measure customer satisfaction. The main part of the paper subsequently describes the related concerns and challenges that are faced by the business company to realize customer satisfactions. This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction. These components can be integrated into communication tools to solve the existing problems efficiently, and improve the way of assessing customer satisfaction. The limitations or challenges of current approaches in technology related ways to realize the satisfactions are also discussed. The end of the paper gives recommendations and solutions to show the possible ways in solving the existing problems and improving the way of assessing customer satisfaction by integrating the appropriate technology.
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Chiu, Randy K. « RELATIONSHIPS AMONG ROLE CONFLICTS, ROLE SATISFACTIONS AND LIFE SATISFACTION : EVIDENCE FROM HONG KONG ». Social Behavior and Personality : an international journal 26, no 4 (1 janvier 1998) : 409–14. http://dx.doi.org/10.2224/sbp.1998.26.4.409.

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This study investigated the direct effects among work/family conflicts, job, marital and life satisfactions reported by a Hong Kong sample. Seventeen hundred questionnaires were sent to three different professions in Hong Kong and 497 successful responses were obtained. The findings indicated that work and family conflicts as well as interrole conflict affected job satisfaction and marital satisfaction. Likewise, life satisfaction reported by the respondents was affected by their level of job satisfaction and marital satisfaction as well.
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Bayramov, B. « ON THE QUESTION OF BUILDING A POLITICAL AND PSYCHOLOGICAL MODEL OF SATISFACTION IN RELATIONS BETWEEN THE STATE AND CITIZENS ». PSYCHOLOGY AND SOCIAL WORK, no 1(51) (15 juin 2020) : 20–35. http://dx.doi.org/10.18524/2707-0409.2020.1(51).225363.

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The article is devoted to the construction of a politico-psychologicalmodel of satisfaction in relations between a state and citizens. The text describes the main parameters of satisfaction with relationships, among which are highlighted: 1) the features of communication between a state and citizens; 2) correspondence of civil and state identities; 3) the ratioof citizens’ expectations and government actions. The analysis of the parameters is carried out using the NLP communication model, the concept of the existence of multiple personality identities and a systematic approach. The dialectical nature of the formation of the personal identity of citizens made it possible to clarify the dialectical nature of the development of the identity of the state subject, that developed the idea of the structure of their relationship. Special attention is paid to the satisfactionof citizens with the activities of the government. In particular, itwas found that satisfaction is inversely proportional to the expectations of citizens. It was also possible to attribute to the components of satisfactionin relations between the state and the population such conditionsas building competent communication between the state and citizens and bringing civil and state identities into mutual conformity. The three componentsare interconnected and form a political and psychological modelof satisfaction in relations between the state and citizens.
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Dinata, Ongki Helmi. « Tingkat Pengaruh Kepuasan Gaji dan Kepuasan Kerja sebagai Mediator Hubungan Antar Keadilan Organisasional terhadap Niat untuk Pindah Kerja ». Reslaj : Religion Education Social Laa Roiba Journal 4, no 5 (7 mars 2022) : 1269–83. http://dx.doi.org/10.47467/reslaj.v4i5.1102.

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This study aims to analyze Pay Satisfaction and Job Satisfaction’s Level of Influence as a Mediator of the Reliationship Between Organizational Justice and Turnover Intention at Yogyakarta Industry and Trade Office. The population and sample in this study is 50 Respondent using saturated sampling technique. Data collected utilizing a questionnaire. The result showed that organizational justice has positive significant effect on pay satisfaction and job satisfaction, while organizational justice, pay satisfaction, dan job satisfaction has negative signification effect on turnover intention. The result from sobel test showed that pay satisfaction and job satisfaction unable to mediate the influence of organizational justice on turnover intention at Yogyakarta Industry and Trade office.
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Kirby, David. « Satisfaction ». Ecotone 11, no 1 (2015) : 91–92. http://dx.doi.org/10.1353/ect.2015.0052.

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Tsiotsou, Rodoula, et Eleytheria Vasioti. « Satisfaction ». Journal of Travel & ; Tourism Marketing 20, no 1 (12 octobre 2006) : 61–73. http://dx.doi.org/10.1300/j073v20n01_05.

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Thèses sur le sujet "Satisfaction"

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Anchustigui, Julie. « Job Satisfaction, Life Satisfaction and the Unemployed Spouse ». ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2140.

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The recent economic recession has led to a large number of dual-income families losing their second income or having a smaller overall household income as a result of hourly wage cuts. Previous research has examined how job satisfaction can spill over into home life satisfaction; however, literature on how life satisfaction can affect job satisfaction is scarce. Based on theories of job satisfaction, personality, conservation of resources, and affective spillover, this study examined whether job satisfaction of the working partner was affected when the other became unemployed. Measures of job satisfaction, life satisfaction, personality, spousal status, and some demographic data were collected from 99 participants, recruited via various social media sites, who were a dual earning couple and had a significant other who had lost their job in the prior six months. Analysis of covariance was used to compare job and life satisfaction of single- versus dual-earner families, with these covariates: age, education level, income, and the personality traits of neuroticism and conscientiousness. A multivariate analysis of covariance found that the covariates did not account for any significant variance in the analyses, and there were no significant differences between single- and dual-earner family status for either life or job satisfaction. While no empirical support was found for the hypotheses, supplemental analyses revealed that having a partner who worked part-time was preferable to having one who worked full-time, suggesting that part-time work allows for more family/spouse involvement. The social change implications for individuals and organizations include the exploration of how significant life events can impact job satisfaction. Continued research in this area could assist in increasing overall job satisfaction and performance.
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Haller, Leopold Carl Robert. « Abstract satisfaction ». Thesis, University of Oxford, 2013. http://ora.ox.ac.uk/objects/uuid:68f76f3a-485b-4c98-8d02-5e8d6b844b4e.

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This dissertation shows that satisfiability procedures are abstract interpreters. This insight provides a unified view of program analysis and satisfiability solving and enables technology transfer between the two fields. The framework underlying these developments provides systematic recipes that show how intuition from satisfiability solvers can be lifted to program analyzers, how approximation techniques from program analyzers can be integrated into satisfiability procedures and how program analyzers and satisfiability solvers can be combined. Based on this work, we have developed new tools for checking program correctness and for solving satisfiability of quantifier-free first-order formulas. These tools outperform existing approaches. We introduce abstract satisfaction, an algebraic framework for applying abstract interpre- tation to obtain sound, but potentially incomplete satisfiability procedures. The framework allows the operation of satisfiability procedures to be understood in terms of fixed point computations involving deduction and abduction transformers on lattices. It also enables satisfiability solving and program correctness to be viewed as the same algebraic problem. Using abstract satisfaction, we show that a number of satisfiability procedures can be understood as abstract interpreters, including Boolean constraint propagation, the dpll and cdcl algorithms, St ̊almarck’s procedure, the dpll(t) framework and solvers based on congruence closure and the Bellman-Ford algorithm. Our work leads to a novel understand- ing of satisfiability architectures as refinement procedures for abstract analyses and allows us to relate these procedures to independent developments in program analysis. We use this perspective to develop Abstract Conflict-Driven Clause Learning (acdcl), a rigorous, lattice-based generalization of cdcl, the central algorithm of modern satisfiability research. The acdcl framework provides a solution to the open problem of lifting cdcl to new prob- lem domains and can be instantiated over many lattices that occur in practice. We provide soundness and completeness arguments for acdcl that apply to all such instantiations. We evaluate the effectiveness of acdcl by investigating two practical instantiations: fp-acdcl, a satisfiability procedure for the first-order theory of floating point arithmetic, and cdfpl, an interval-based program analyzer that uses cdcl-style learning to improve the precision of a program analysis. fp-acdcl is faster than competing approaches in 80% of our benchmarks and it is faster by more than an order of magnitude in 60% of the benchmarks. Out of 33 safe programs, cdfpl proves 16 more programs correct than a mature interval analysis tool and can conclusively determine the presence of errors in 24 unsafe benchmarks. Compared to bounded model checking, cdfpl is on average at least 260 times faster on our benchmark set.
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Ramirez, Daniel Lopez. « Organizational communication satisfaction and job satisfaction within university foodservice ». Thesis, Kansas State University, 2012. http://hdl.handle.net/2097/14123.

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Master of Science
Department of Hospitality Management and Dietetics
Kevin L. Sauer
Satisfaction with internal communication is important in all organizations and is influenced by the quality and consistency of communication exchange. Job satisfaction is also widely studied in organizations and plays a significant role in employee behavior. Job satisfaction typically correlates with communication satisfaction across different occupations, yet little is known about the communication and job satisfaction relationship in the hospitality industry or specific foodservice organizations. This study explored multiple facets of communication and job satisfaction in a university foodservice setting using the Communication Satisfaction Questionnaire and the Abridged Job Descriptive Index. Results indicated that student employees had the highest levels of communication satisfaction (M=181.75±38.24) while classified employees reported lower communication satisfaction (M=161.00±35.04). Managers reported the lowest levels of communication satisfaction (M=156.17±30.34) and also expressed the highest job satisfaction (M=78.66±18.66). Substantial relationships between job and communication satisfaction were not clearly defined in this study; however, specific themes and opportunities for future research were discovered. Results of this study advance the knowledge about communication and job satisfaction in the foodservice environment.
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Kroncke, Kristin A. « Correlation between faculty satisfaction and student satisfaction in higher education ». Connect to resource, 2006. http://hdl.handle.net/1811/6535.

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Thesis (Honors)--Ohio State University, 2006.
Title from first page of PDF file. Document formatted into pages: contains ix, 58 p.; also includes graphics. Includes bibliographical references (p. 46-52). Available online via Ohio State University's Knowledge Bank.
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Hopper, Melissa Loraine. « Communication satisfaction, job satisfaction, organisational commitment and intention to leave ». The University of Waikato, 2009. http://hdl.handle.net/10289/2801.

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The retention of highly motivated, skilled and committed employees is a major concern by organisations to achieve a competitive advantage. The turnover intentions of human capital are of interest to managers, employees, and organisations today. This study explores a theoretical model of turnover intentions that included three proximal variables, job satisfaction, affective and continuance commitment, the distal variables of subordinate communication, horizontal communication, personal feedback, media quality, communication climate, supervisor communication, job-related communication, and management communication, with turnover intentions. A questionnaire was completed by 101 participants of a rental firm in New Zealand. Job satisfaction, affective commitment, continuance commitment, subordinate communication, horizontal communication, personal feedback, media quality, communication climate, supervisor communication, job-related communication, and management communication correlated with turnover intentions. The results of the mediated regression analysis indicated that job satisfaction, affective commitment, and continuance commitment are significant mediators between the eight distal (organisational communication) variables, with turnover intentions. This study highlights the necessity for managers to develop good quality relationships with their employees to improve the quality of their communication, to foster job satisfaction, affective commitment, and continuance commitment to reduce turnover intentions. The conclusion of this study discusses the practical implications for managers, and organisations and the direction for future research.
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Yeoh, Terence Eng Siong Beyerlein Michael Martin. « The facet satisfaction scale enhancing the measurement of job satisfaction / ». [Denton, Tex.] : University of North Texas, 2007. http://digital.library.unt.edu/permalink/meta-dc-3899.

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Bowen, David. « Consumer satisfaction and dis-satisfaction with long-haul inclusive tours ». Thesis, Oxford Brookes University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264532.

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McMunn, Burnett Anne Marie. « Social roles and women's health : need satisfaction or normative satisfaction ? » Thesis, University College London (University of London), 2004. http://discovery.ucl.ac.uk/62233/.

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Yeoh, Terence Eng Siong. « The Facet Satisfaction Scale : Enhancing the measurement of job satisfaction ». Thesis, University of North Texas, 2007. https://digital.library.unt.edu/ark:/67531/metadc3899/.

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Job satisfaction is an important job-related attitude that has been linked to various outcomes for both the organization and its employees. In spite of this, researchers of the construct disagree about how job satisfaction is defined and measured. This study proposes the use of the Facet Satisfaction Scale, a new scale of measurement for job satisfaction that is based on more recent definitions of the construct. Reliability and preliminary predictive validity studies were conducted in order to determine the utility of this scale. Next steps in scale development are discussed.
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Greer, Elizabeth N. « Understanding the links of Mindfulness, Relationship Satisfaction, and Sexual Satisfaction ». UKnowledge, 2017. http://uknowledge.uky.edu/khp_etds/39.

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The purpose of the present study was to examine the relationship between mindfulness and its link to sexual satisfaction and relationship satisfaction. Data were collected from 809 individuals (18.8% bisexual, 60.7% straight, 19.2% gay/lesbian) in romantic relationships. Participants completed an online survey to measure mindfulness (five facets: observing of experience, describing with words, acting with awareness, non judging of inner experience, non reactivity to inner experience), sexual satisfaction, and relationship satisfaction. Results from two multivariate analyses (predicting sexual satisfaction and relationship satisfaction) revealed that relationship satisfaction is significantly predicted by three of the five facets of mindfulness – acting with awareness, describing with words, and non judging of inner experience. Sexual satisfaction was significantly predicted by the non judging of inner experience facet of mindfulness. Non judging of inner experience was the only facet that significantly predicted both relationship and sexual satisfaction. These findings indicate that when individuals are able to take a non-evaluative stance towards their sensations, cognitions, and emotions, they are more likely to be satisfied. Future research and clinical intervention for improving satisfaction may benefit from focusing on mindfulness related to the non judging of inner experience. Implications for clinical practice and future research will be discussed.
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Livres sur le sujet "Satisfaction"

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Lawrence, Rae. Satisfaction. New York : Poseidon Press, 1987.

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Glier, Mike. Satisfaction. San Jose, Calif : San Jose Museum of Art, 1989.

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Cattrall, Kim. Satisfaction. New York : Grand Central Publishing, 2008.

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Greenwood, Gillian M. Satisfaction. London : John Murray, 2006.

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Stillings, Marianne. Satisfaction. New York, NY : Avon Books/ An imprint of HarperCollins Publishers, 2007.

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Satisfaction. New York : Pocket Books, 1988.

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Lawrence, Rae. Satisfaction. London : Arrow Books, 1988.

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Devine, Thea. Satisfaction. New York, NY : Kensington Books, 2004.

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Berns, Gregory. Satisfaction. New York : H. Holt, 2005.

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Satisfaction. Tempe, Arizona, USA : Sparkpress, a BookSparks imprint, a division of SparkPoint Studios, LLC, 2015.

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Chapitres de livres sur le sujet "Satisfaction"

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Vowels, Laura M. « Sexual Satisfaction : Relationship Satisfaction ». Dans Encyclopedia of Sexual Psychology and Behavior, 1–5. Cham : Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-08956-5_2259-1.

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Morgeson, Forrest V. « Introduction ». Dans Citizen Satisfaction, 1–14. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_1.

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Morgeson, Forrest V. « Government Performance Measurement Comes of Age ». Dans Citizen Satisfaction, 15–32. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_2.

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Morgeson, Forrest V. « The Purposes and Objectives of Citizen Satisfaction Measurement ». Dans Citizen Satisfaction, 33–48. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_3.

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Morgeson, Forrest V. « The Practice of Citizen Satisfaction Measurement : Unit of Analysis Selection, Questionnaire Design, and Data Collection ». Dans Citizen Satisfaction, 49–75. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_4.

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Morgeson, Forrest V. « The Practice of Citizen Satisfaction Measurement : Statistical Analysis and Modeling ». Dans Citizen Satisfaction, 77–100. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_5.

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Morgeson, Forrest V. « Using Citizen Satisfaction Results : A Multidimensional Priority Matrix Approach for Satisfaction Improvement ». Dans Citizen Satisfaction, 101–25. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_6.

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Morgeson, Forrest V. « Enduring Lessons in Citizen Satisfaction : Trends, Findings, and Public-Private Comparisons ». Dans Citizen Satisfaction, 127–53. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_7.

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Morgeson, Forrest V. « Governing in an Age of Scarcity : On the Role of Cross-National Citizen Satisfaction Measurement ». Dans Citizen Satisfaction, 155–72. New York : Palgrave Macmillan US, 2014. http://dx.doi.org/10.1057/9781137047137_8.

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Spector, Paul E. « Physical and Mental Health ». Dans Job Satisfaction, 118–31. New York : Routledge, 2022. http://dx.doi.org/10.4324/9781003250616-7.

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Actes de conférences sur le sujet "Satisfaction"

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Swan, Margaret B., et Mark Notess. « Predicting user satisfaction from subject satisfaction ». Dans CHI '03 extended abstracts. New York, New York, USA : ACM Press, 2003. http://dx.doi.org/10.1145/765891.765960.

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D'Silva, Vijay, Leopold Haller et Daniel Kroening. « Abstract satisfaction ». Dans POPL '14 : The 41st Annual ACM SIGPLAN-SIGACT Symposium on Principles of Programming Languages. New York, NY, USA : ACM, 2014. http://dx.doi.org/10.1145/2535838.2535868.

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Matthé, Tom, et Guy De Tré. « Bipolar query satisfaction using satisfaction and dissatisfaction degrees ». Dans the 2009 ACM symposium. New York, New York, USA : ACM Press, 2009. http://dx.doi.org/10.1145/1529282.1529664.

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« Financial Satisfaction and Life Satisfaction : A Turkish Sample ». Dans 6th International Conference on Trends in Social Sciences and Humanities. Emirates Research Publishing, 2016. http://dx.doi.org/10.17758/erpub.ea1216202.

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Wang, Yi, et Ping Zhao. « Return on satisfaction : Is customer satisfaction really profitable ? » Dans 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174913.

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Wang, Hongning, Yang Song, Ming-Wei Chang, Xiaodong He, Ahmed Hassan et Ryen W. White. « Modeling action-level satisfaction for search task satisfaction prediction ». Dans SIGIR '14 : The 37th International ACM SIGIR Conference on Research and Development in Information Retrieval. New York, NY, USA : ACM, 2014. http://dx.doi.org/10.1145/2600428.2609607.

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Lackey, James, et Lori Christy. « Evaluating client satisfaction ». Dans the 30th annual ACM SIGUCCS conference. New York, New York, USA : ACM Press, 2002. http://dx.doi.org/10.1145/588646.588690.

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Zhang, Fan, Jiaxin Mao, Yiqun Liu, Xiaohui Xie, Weizhi Ma, Min Zhang et Shaoping Ma. « Models Versus Satisfaction ». Dans SIGIR '20 : The 43rd International ACM SIGIR conference on research and development in Information Retrieval. New York, NY, USA : ACM, 2020. http://dx.doi.org/10.1145/3397271.3401162.

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Anderst-Kotsis, Gabriele, et Jürgen Ratzenböck. « Evaluating Customer Satisfaction ». Dans iiWAS2018 : 20th International Conference on Information Integration and Web-based Applications & Services. New York, NY, USA : ACM, 2018. http://dx.doi.org/10.1145/3282373.3282384.

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Quiané-Ruiz, Jorge-Arnulfo, Philippe Lamarre, Sylvie Cazalens et Patrick Valduriez. « Satisfaction balanced mediation ». Dans the sixteenth ACM conference. New York, New York, USA : ACM Press, 2007. http://dx.doi.org/10.1145/1321440.1321582.

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Rapports d'organisations sur le sujet "Satisfaction"

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Brannman, Shayne, Cori Rattelman et Susan Schutte. Provider Satisfaction Study. Fort Belvoir, VA : Defense Technical Information Center, novembre 2000. http://dx.doi.org/10.21236/ada402381.

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Sauer, Michael C. Patient Satisfaction and Productivity. Fort Belvoir, VA : Defense Technical Information Center, mai 2008. http://dx.doi.org/10.21236/ada493869.

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Cavin, Edward W. Are Satisfaction and Dissatisfaction Really Opposites ? : Ordered Versus Unordered Models of Satisfaction with Military Life. Fort Belvoir, VA : Defense Technical Information Center, janvier 1989. http://dx.doi.org/10.21236/ada207607.

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Bowen, Gary L. The Relationship of Family Satisfaction to Satisfaction with the Military Way of Life Among Soldiers. Fort Belvoir, VA : Defense Technical Information Center, novembre 1989. http://dx.doi.org/10.21236/ada219901.

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Whittam, Kimberly P., Zannette A. Uriell et Rorie N. Harris. Assessing Team Detailing End-user Satisfaction. Fort Belvoir, VA : Defense Technical Information Center, octobre 2004. http://dx.doi.org/10.21236/ada427712.

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Krupski, Tracey, et Thomas Polascik. CARESS : Couples' Arousal Relationship Satisfaction Survey. Fort Belvoir, VA : Defense Technical Information Center, février 2011. http://dx.doi.org/10.21236/ada541204.

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Hamermesh, Daniel. The Changing Distribution of Job Satisfaction. Cambridge, MA : National Bureau of Economic Research, septembre 1999. http://dx.doi.org/10.3386/w7332.

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Rajamani, Deepa, et Saumya RamaRao. Enhancing customer satisfaction for health services. Population Council, 2019. http://dx.doi.org/10.31899/rh9.1100.

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Davis, Jamie. Measuring Air Force Contracting Customer Satisfaction. Fort Belvoir, VA : Defense Technical Information Center, décembre 2015. http://dx.doi.org/10.21236/ada632273.

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10

Hamermesh, Daniel. Lock-downs, Loneliness and Life Satisfaction. Cambridge, MA : National Bureau of Economic Research, avril 2020. http://dx.doi.org/10.3386/w27018.

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