Thèses : « Organisational performance measurement »

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Alsada, Abdulla Bader. « The impact of performance measurement systems on organisational culture ». Thesis, University of Strathclyde, 2010. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=12769.

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Hattingh, Christiaan Arnoldus. « High-performance organisational assessment : a South African case study ». Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020249.

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A fundamental shift occurred in the global economy during the last three decades and even more so in the period since the 2008 financial crises. As a result of the advancing technology, national economies no longer self-contained entities protected from international competition by geographical distances, times zones, languages barriers, government regulations and culture or business systems. The effect of globalisation has further manifested in the global economic slow-down since 2008, where spending is constrained and consumers have become more discerning in their value considerations. The dual challenge of globalisation of competition and global economic slow-down is increasingly forcing businesses to do some introspection not only in terms of their cost structures, but also in terms of their value propositions in search of sustainable organisational success. Given the limited influence that businesses have over its external environment, an internal perspective is proposed where this problem is approached by means of a high-performance evaluation case study. The aim is to identify constraints that have resulted from more recent responses to market challenges and to establish which interventions to elevate in order to alleviate such constraints. It is proposed that if management and organisational practices that organisations employ in their daily functions affect the discretionary effort that employees contribute, then organisations should be able to gain insight into variations in organisational performance through evaluating and understanding these practices. This treatise focusses on organisational characteristics that drive high performance and propose interventions to enhance the environment for the development of a high performance culture within a single organisation. The research topic fell within the quantitative paradigm with data being collected through the use of a questionnaire. The results were analysed and interpreted to ascertain how current practice aligns with the theory. Recommendations are submitted within the context of the prevailing literature on the subject of high performance organisations and the related high performance characteristics of the organisation as based on the empirical data.

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Tapinos, Efstathios. « Strategic development process : investigating the relationship between organisational direction and performance measurement ». Thesis, University of Warwick, 2005. http://wrap.warwick.ac.uk/1199/.

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Strategy development is an issue of great importance for the practitioners and at the centre of the academic research over the last century. This thesis concentrates on the investigation of strategy from the development and implementation process point of view. In particular, this thesis presents a study on the relationship between organisational direction and performance measurement. Organisational direction manifests the purpose of the existence for the organisation and its future desired state, while performance measurement is a monitoring and control mechanism for the assessment of the performance achievements. It is a common place that organisational success requires the alignment between organisational direction and performance measurement. On this topic, the existing published literature includes a significant number of recommendations on how to manage effectively the relationship between organisational direction and performance measurement; nevertheless, there is a distinct lack of empirical evidences on the current status and trends of this relationship. Therefore, this thesis examines the interrelationship and interdependencies between these two concepts. The present research has been conducted through three different empirical investigations: an exploratory case study, a survey and follow up interviews. The exploratory case study examines the relationship between organisational direction and performance within an academic institution, the University of Warwick. The survey, was built on the observations made on the exploratory case study, and examined the role of organisational direction and performance measurement in the success of the strategic development process. Finally, the follow up interviews have been undertaken in order to enhance the findings of the survey and to provide insights and explanations for the variations observed in the survey. Synthesising the results from the three empirical investigations, it is attempted to describe the trends, dynamics and practicalities of the relationship between organisational direction and performance measurement and to present the determinants of this relationship.

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Aboajela, Samia Mohamed. « The influence of organisational culture on performance measurement systems in Libyan higher education ». Thesis, University of Huddersfield, 2015. http://eprints.hud.ac.uk/id/eprint/25431/.

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This research attempts to study the influence of organisational culture (OC) on the acceptance, importance and use of performance measurement systems (PMS) in Libyan higher education. To achieve the objectives of this research, a contingency theory is adopted. Organisational culture as a contingent variable was identified from the literature and appropriate statistical tests were undertaken to ascertain its influence. The organisational culture assessment instrument (OCAI) devised by Cameron & Quinn (2011) was chosen to be the conceptual model for determining the organisational culture type of institutions. Using the OCAI, an organisational culture profile could be verified by determining the organisation's dominant culture type characteristics. The Competing Values Framework (CVF) model developed by Cameron & Quinn (2011) was chosen to be a measurement tool for Organisational Culture (OC) to examine aspects of dominant organisational culture types in the Libyan higher education sector. A mixed methods quantitative and qualitative) approach, involving a survey questionnaire and interviews, was adopted. Descriptive statistics, which include frequencies and percentages, were utilized to present the main characteristics of the sample, the profiles of organisations’ cultural types, and the information gained in relation to the acceptance, importance and use of performance measurement systems. The sample of this study consists of three types of Libyan higher education (universities, higher institutions and technical collages). The intended participant lists covered the entire population of all groups in Libyan higher education. The study revealed that the three types of Libyan higher education are not homogeneous. In addition, the study showed that job titles and positions, experience and education levels are among the factors that influence organisational culture and thereby PMS acceptance, importance and use. While Libyan higher education in general, which includes public universities and technical colleges, was dominated by a Hierarchy culture that favours a centralised management style, the private and higher institutions were dominated by a Clan culture which is often found in ‘family-type’ organisations. Hierarchy culture exhibited a significant negative direct relationship with the acceptance and importance of performance measurement systems in Libyan universities. On the other hand, Clan culture exhibited a significant negative direct relationship with the acceptance and use of performance measurement systems in Libyan higher institutions. The contingency theory of performance measurement systems is based on the assumption that there is no universally appropriate use of performance measurement systems that applies equally to all organisations in all circumstances and the findings of this thesis are consistent with this contingency theory assumption. Therefore, organisational culture as a factor of contingency theory has influence on some aspects of performance measurement systems and does not influence others, and this depends on a given organisation’s circumstances.

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Naude, Dirk. « The degree of organisational performance measurement in SME's - A focus on ICT enterprises ». Thesis, University of South Africa, 2007. http://hdl.handle.net/10500/106.

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The research was conducted to determine the degree of organisational performance measurement in SMEs in the ICT sector within the Limpopo Province of South Africa. Literature on performance measurement and SMEs was reviewed and provided the theoretical foundation for the research. A qualitative approach to research was followed using case research based on semi-structured interviews to determine the knowledge and perceived value of performance measurement in SMEs. The study also investigated the prominent performance measures used by SMEs and difficulties around the implementation of these measures. The findings were related to the literature regarding the attributes of measures, the dimensions of performance and the characteristics of performance measurement frameworks. In conclusion, a method for SMEs to use performance information to their advantage was proposed.

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O'Mara, Charles Edward, of Western Sydney Macarthur University et Faculty of Business and Technology. « An examination of the linkages between organisational performance measures and strategic objectives ». THESIS_FBT_XXX_Omara_C.xml, 1996. http://handle.uws.edu.au:8081/1959.7/48.

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To be successful, in the competitive, global business environment, firms must have a sound understanding of all their operations and the factors which impact upon them, combined with a performance management system which allows them to assess their progress towards achieving the organisation's objective. The thesis examines 3 propositions : that managers are unaware of the need to link performance measures to strategic goals and that, as a consequence, performance measures do not change to reflect a change in strategic direction; that the link between the performance measurement system and organizational goals is weak because the organization's structure inhibits a coordinated approach towards achieving strategic objectives through the use of performance measures; and, that the dynamic environment in which firms operate serves to disassociate strategic objectives from the performance management system, and the lack of managerial attention to the link between the two will result, over time, in a set of performance measures which provide insufficient, late or wrong information. The research indicated that awareness of the need to link performance measures with strategy rose with managerial responsibility; that the wider the scope of the performance measurement system, the better it would be at accommodating and monitoring changes in strategic direction; that, where the performance management system covered a broad range of activities it could be better used by managers to coordinate and integrate those activities; that managers' perceptions of the reliability, validity and timeliness of the information provided by their performance management system were positively related to the level of ownership of the system; and, in a dynamic business environment, the more comprehensive the information provided by the performance management system, the less likely the organisation would respond inappropriately to external factors. Additional research needs to be done on ways to make performance management systems more reactive to management's needs
Master of Commerce (Hons)

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Crawford, Ken. « Evolving performance measurement to address environmental change in service utilities at multiple organisational levels ». Thesis, Ulster University, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.633034.

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In the highly competitive business world performance measurement is important for all businesses to the extent that performance measurement is developing into an industry (Moullin, 2007). This is also true within the electricity supply sector where the added restriction of regulation and legislation from the UK and EU create additional pressures on performance measurement. These external pressures impact on strategic planning by limiting or introducing additional competition to drive or focus attention on some areas. This research will investigate evolving performance measurement to address environmental change in service utilities at multiple organisational levels. It will help expose what utility organisations measure and how measures cascaded throughout the business. The aim of the research is to explore how organisational performance models, methods and measurements within utility organisations evolve at all management levels, in line with the rapidly changing environment conditions. The research will adopt both an inductive and deductive theory building approach, leading to the development of a conceptual model and recommendations. The study will be based within the Northern Ireland electricity utility and will examine cases throughout the electricity supply chain. This research will explore the evolution of performance measurement within regulated multilevel organisations. It will examine performance measurement systems employed, and determine if these systems can evolve as the external environment changes. The research will examine how regulation affects the strategic making process. Internally strategic objectives have to be dissected and translated into divisional and individual performance measures. The research will expose enablers and inhibitors to performance measurement, cascade measures, strategy formulation and performance goals.

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Kim, Jungsun. « Monitoring and regulatory role of the balanced scorecard in controlling organisational identities ». Thesis, Queensland University of Technology, 2010. https://eprints.qut.edu.au/39333/1/Jungsun_Kim_Thesis.pdf.

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This thesis employs the theoretical fusion of disciplinary knowledge, interlacing an analysis from both functional and interpretive frameworks and applies these paradigms to three concepts—organisational identity, the balanced scorecard performance measurement system, and control. As an applied thesis, this study highlights how particular public sector organisations are using a range of multi-disciplinary forms of knowledge constructed for their needs to achieve practical outcomes. Practical evidence of this study is not bound by a single disciplinary field or the concerns raised by academics about the rigorous application of academic knowledge. The study’s value lies in its ability to explore how current communication and accounting knowledge is being used for practical purposes in organisational life. The main focus of this thesis is on identities in an organisational communication context. In exploring the theoretical and practical challenges, the research questions for this thesis were formulated as: 1. Is it possible to effectively control identities in organisations by the use of an integrated performance measurement system—the balanced scorecard—and if so, how? 2. What is the relationship between identities and an integrated performance measurement system—the balanced scorecard—in the identity construction process? Identities in the organisational context have been extensively discussed in graphic design, corporate communication and marketing, strategic management, organisational behaviour, and social psychology literatures. Corporate identity is the self-presentation of the personality of an organisation (Van Riel, 1995; Van Riel & Balmer, 1997), and organisational identity is the statement of central characteristics described by members (Albert & Whetten, 2003). In this study, identity management is positioned as a strategically complex task, embracing not only logo and name, but also multiple dimensions, levels and facets of organisational life. Responding to the collaborative efforts of researchers and practitioners in identity conceptualisation and methodological approaches, this dissertation argues that analysis can be achieved through the use of an integrated framework of identity products, patternings and processes (Cornelissen, Haslam, & Balmer, 2007), transforming conceptualisations of corporate identity, organisational identity and identification studies. Likewise, the performance measurement literature from the accounting field now emphasises the importance of ‘soft’ non-financial measures in gauging performance—potentially allowing the monitoring and regulation of ‘collective’ identities (Cornelissen et al., 2007). The balanced scorecard (BSC) (Kaplan & Norton, 1996a), as the selected integrated performance measurement system, quantifies organisational performance under the four perspectives of finance, customer, internal process, and learning and growth. Broadening the traditional performance measurement boundary, the BSC transforms how organisations perceived themselves (Vaivio, 2007). The rhetorical and communicative value of the BSC has also been emphasised in organisational self-understanding (Malina, Nørreklit, & Selto, 2007; Malmi, 2001; Norreklit, 2000, 2003). Thus, this study establishes a theoretical connection between the controlling effects of the BSC and organisational identity construction. Common to both literatures, the aspects of control became the focus of this dissertation, as ‘the exercise or act of achieving a goal’ (Tompkins & Cheney, 1985, p. 180). This study explores not only traditional technical and bureaucratic control (Edwards, 1981), but also concertive control (Tompkins & Cheney, 1985), shifting the locus of control to employees who make their own decisions towards desired organisational premises (Simon, 1976). The controlling effects on collective identities are explored through the lens of the rhetorical frames mobilised through the power of organisational enthymemes (Tompkins & Cheney, 1985) and identification processes (Ashforth, Harrison, & Corley, 2008). In operationalising the concept of control, two guiding questions were developed to support the research questions: 1.1 How does the use of the balanced scorecard monitor identities in public sector organisations? 1.2 How does the use of the balanced scorecard regulate identities in public sector organisations? This study adopts qualitative multiple case studies using ethnographic techniques. Data were gathered from interviews of 41 managers, organisational documents, and participant observation from 2003 to 2008, to inform an understanding of organisational practices and members’ perceptions in the five cases of two public sector organisations in Australia. Drawing on the functional and interpretive paradigms, the effective design and use of the systems, as well as the understanding of shared meanings of identities and identifications are simultaneously recognised. The analytical structure guided by the ‘bracketing’ (Lewis & Grimes, 1999) and ‘interplay’ strategies (Schultz & Hatch, 1996) preserved, connected and contrasted the unique findings from the multi-paradigms. The ‘temporal bracketing’ strategy (Langley, 1999) from the process view supports the comparative exploration of the analysis over the periods under study. The findings suggest that the effective use of the BSC can monitor and regulate identity products, patternings and processes. In monitoring identities, the flexible BSC framework allowed the case study organisations to monitor various aspects of finance, customer, improvement and organisational capability that included identity dimensions. Such inclusion legitimises identity management as organisational performance. In regulating identities, the use of the BSC created a mechanism to form collective identities by articulating various perspectives and causal linkages, and through the cascading and alignment of multiple scorecards. The BSC—directly reflecting organisationally valued premises and legitimised symbols—acted as an identity product of communication, visual symbols and behavioural guidance. The selective promotion of the BSC measures filtered organisational focus to shape unique identity multiplicity and characteristics within the cases. Further, the use of the BSC facilitated the assimilation of multiple identities by controlling the direction and strength of identifications, engaging different groups of members. More specifically, the tight authority of the BSC framework and systems are explained both by technical and bureaucratic controls, while subtle communication of organisational premises and information filtering is achieved through concertive control. This study confirms that these macro top-down controls mediated the sensebreaking and sensegiving process of organisational identification, supporting research by Ashforth, Harrison and Corley (2008). This study pays attention to members’ power of self-regulation, filling minor premises of the derived logic of their organisation through the playing out of organisational enthymemes (Tompkins & Cheney, 1985). Members are then encouraged to make their own decisions towards the organisational premises embedded in the BSC, through the micro bottom-up identification processes including: enacting organisationally valued identities; sensemaking; and the construction of identity narratives aligned with those organisationally valued premises. Within the process, the self-referential effect of communication encouraged members to believe the organisational messages embedded in the BSC in transforming collective and individual identities. Therefore, communication through the use of the BSC continued the self-producing of normative performance mechanisms, established meanings of identities, and enabled members’ self-regulation in identity construction. Further, this research establishes the relationship between identity and the use of the BSC in terms of identity multiplicity and attributes. The BSC framework constrained and enabled case study organisations and members to monitor and regulate identity multiplicity across a number of dimensions, levels and facets. The use of the BSC constantly heightened the identity attributes of distinctiveness, relativity, visibility, fluidity and manageability in identity construction over time. Overall, this research explains the reciprocal controlling relationships of multiple structures in organisations to achieve a goal. It bridges the gap among corporate and organisational identity theories by adopting Cornelissen, Haslam and Balmer’s (2007) integrated identity framework, and reduces the gap in understanding between identity and performance measurement studies. Parallel review of the process of monitoring and regulating identities from both literatures synthesised the theoretical strengths of both to conceptualise and operationalise identities. This study extends the discussion on positioning identity, culture, commitment, and image and reputation measures in integrated performance measurement systems as organisational capital. Further, this study applies understanding of the multiple forms of control (Edwards, 1979; Tompkins & Cheney, 1985), emphasising the power of organisational members in identification processes, using the notion of rhetorical organisational enthymemes. This highlights the value of the collaborative theoretical power of identity, communication and performance measurement frameworks. These case studies provide practical insights about the public sector where existing bureaucracy and desired organisational identity directions are competing within a large organisational setting. Further research on personal identity and simple control in organisations that fully cascade the BSC down to individual members would provide enriched data. The extended application of the conceptual framework to other public and private sector organisations with a longitudinal view will also contribute to further theory building.

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de, Wet Elmar. « Developing a model that defines the relationship between a performance measurement system and other organisational entities ». Thesis, University of Bath, 2008. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.487457.

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Many articles have been written on the design and implementation of performance measurement systems. In this regard literature also indicates the high failure rate associated with implementation. When the various issues assigned to failure are analysed, a number of these issues can be categorised as systemic issues. This research defines these systemic issues as contextual issues – those issues outside of a performance measurement system, yet having an impact on its functioning and performance as a system. This research explains how systems theory was used to construct a model that defines twelve contextual entities, seen as key entities influencing the functioning of a performance measurement system. These twelve entities are organisational culture, management commitment and support, information architecture, performance measurement process owner, overall status of IT/IS, organisational structure, evaluation process and information flow, performance management system, strategic planning process, policies and procedures, “other” measurement processes, and resources. The model also defines the relationship between each of these entities and a performance measurement system. When the model is applied in practice it determines the strength of the relationship between each entity and a performance measurement system. Based on the strength of each relationship, an organisational learning experience is created that provides a perspective on the performance measurement readiness of an organisation. This study focuses on strengthening the relevancy and applicability of the model by applying the model at two public universities in South Africa. The specific research focus was to generate an understanding of whether different contexts prompted any changes to the model. The research concludes by indicating that context changed the model in minor ways and also that the universities perceived the model to be relevant. Based on these findings stronger claims can thus be made in terms of the model’s relevancy and applicability.

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Hardy, Ben. « Morale : definitions, dimensions and measurement ». Thesis, University of Cambridge, 2010. https://www.repository.cam.ac.uk/handle/1810/229514.

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Morale is a commonly used term both in business and society but the concept of morale is relatively poorly defined and understood. In a recent paper Liefooghe et al. (2004) expressed surprise that "when reviewing the literature, no strong theory to explain morale as such is in evidence, nor are there many empirical studies that offer solid ground to advise organisations"(p 1). This thesis aims to provide these theories and this empirical evidence in order to produce a better understanding of morale. This research identifies a number of deficiencies in the current understanding of morale. These range from elision with other concepts to disagreement about whether it is an individual or group phenomenon. In this study, four principal domains are examined: (i) what morale is; (ii) how it differs from other concepts; (iii) the antecedents of morale and (iv) its consequences. A mixed methods approach was adopted combining idiographic and nomothetic research. The idiographic phase of the research adopted a Straussian (1998) grounded theory approach, involving data collection from seven different organisations. The data was accrued from a combination of site visits, informal contacts, external research, and 203 semi-structured interviews which were supplemented with psychometric instruments. The data were then coded and analysed. Morale could be readily differentiated from other concepts and emerged as a phenomenon with three dimensions: affective, future/goal and interpersonal. It was also viewed as a single phenomenon which was generalisable across situations and rooted in the individual although perceived members of the group exerted considerable influence. The antecedents of morale impacted on the three dimensions outlined above. Its consequences were the zeal with which tasks are undertaken, creativity and engagement. The nomothetic element of the research developed a number of measurement scales, grounded in the qualitative phase. These allowed morale to be differentiated from other phenomena and offered insights into individual and group perceptions of morale and the influence of personality variables. Further quantitative research confirmed the three dimensional structure of the concept. The results of these two phases were then integrated to provide a picture of the phenomenon of morale, differentiate it from other concepts and elucidate its antecedents and consequences. An appraisal of the limitations of the research is also made. Finally the implications of this research for both academic researchers and practitioners are discussed along with suggestions for future research.

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Makhari, Charity L. « Assessment of water service delivery in the municipalities of City of Tshwane, City of Cape Town and Ethekwini ». University of the Western Cape, 2016. http://hdl.handle.net/11394/5332.

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>Magister Scientiae - MSc
Access to water and water scarcity are the most critical impediments to sustainable development in municipal water provision. Good water and sanitation services are essential for health, economic development, and environmental protection. Recognizing the importance of access to a safe and adequate water supply, has become the core business of many cities. Among the major challenges facing local government regarding basic service provision in South Africa are acute problems of institutional capacity, maintenance of existing infrastructure, mismanagement of funds, high levels of corruption and a lack of public anticipation. There has been public outcry in South Africa about poor performance of municipalities in service delivery. Moreover, a good proportion of service delivery protests relate to municipalities‟ failure to carry out basic maintenance of existing infrastructure. The aim of this study was to assess water service delivery performance in the Municipalities of the City of Tshwane (CoT), City of Cape Town (CoCT) and EThekwini Metropolitan by comparing water service delivery for the three Water Service Authorities (WSAs). In this study the performance of Water Service Authorities is measured using the Regulatory Performance Measurement System (RPMS) using 11 regulatory Key Performance Indicators (KPIs). To find answers to research questions and objectives, the research was conducted through desktop research incorporating both quantitative and qualitative dimensions. Exploring the datasets and frequency tabulations were employed. For the analysis of the relative performance levels toward gaining access to water and sanitation services, the RPMS tool was used. The particular indicators of interest were the changes in performance levels in the provision of basic services for different segments based on RPMS. In line with our findings for Financial Performance Indicator (KPI 9) water supply in the WSAs is undertaken by local government that have the dual objectives of providing a social service while generating revenue to offset cost. Ironically, most of these WSAs do not recover their operating expenses from their own revenues, and remain dependent on state government for subsidies. The study concludes that the CoT is the best performer on the Financial Performance (KPI 9).The KPI requiring attention is Financial Performance (KPI 9) for the CoCT and EThekwini WSAs with indicators showing need for improvement. Compliance is encouraged for all WSAs on the Financial Performance Indicator (KPI 9) to ensure that their water business is sustainable. The study recommends that the relevant stakeholders and project proponents consider financial viability (sustainability) through the increase in value for money expenditure to grow and diversify revenue.

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O'Mara, Charles Edward. « An examination of the linkages between organisational performance measures and strategic objectives ». Thesis, Campbelltown, N.S.W. : [The Author], 1996. http://handle.uws.edu.au:8081/1959.7/48.

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To be successful, in the competitive, global business environment, firms must have a sound understanding of all their operations and the factors which impact upon them, combined with a performance management system which allows them to assess their progress towards achieving the organisation's objective. The thesis examines 3 propositions : that managers are unaware of the need to link performance measures to strategic goals and that, as a consequence, performance measures do not change to reflect a change in strategic direction; that the link between the performance measurement system and organizational goals is weak because the organization's structure inhibits a coordinated approach towards achieving strategic objectives through the use of performance measures; and, that the dynamic environment in which firms operate serves to disassociate strategic objectives from the performance management system, and the lack of managerial attention to the link between the two will result, over time, in a set of performance measures which provide insufficient, late or wrong information. The research indicated that awareness of the need to link performance measures with strategy rose with managerial responsibility; that the wider the scope of the performance measurement system, the better it would be at accommodating and monitoring changes in strategic direction; that, where the performance management system covered a broad range of activities it could be better used by managers to coordinate and integrate those activities; that managers' perceptions of the reliability, validity and timeliness of the information provided by their performance management system were positively related to the level of ownership of the system; and, in a dynamic business environment, the more comprehensive the information provided by the performance management system, the less likely the organisation would respond inappropriately to external factors. Additional research needs to be done on ways to make performance management systems more reactive to management's needs

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Kokt, Deseré. « The impact of organisational culture on service delivery in Group4 Securicor (G4S) ». Thesis, Bloemfontein : Central University of Technology, Free State, 2007. http://hdl.handle.net/11462/88.

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Thesis (D. Tech.) -- Central University of Technology, Free State, 2007
In the face of international crime and terrorism, private security together with public policing and the military is playing a crucial role. The domain of private security is a fairly neglected field of study, especially in South Africa, making this investigation a substantial contribution. With the focus on the impact of organisational culture on the levels of service delivery in South Africa’s largest security company, Group4 Securicor (G4S), a model is proposed for aligning organisational culture with levels of service excellence within the company. Data was collected by means of a structured questionnaire with a preceding pilot study. The Competing Values Framework (CVF) and the Baldrige criteria served respectively as guideline for the development of the culture and quality sections of the questionnaire. Although organisational culture and service excellence are well-researched topics, no other investigation applies these aspects to the private security industry. The results show that organisational cultural impacts on service excellence in G4S.

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Kefasi, Endsen. « Management accounting practices and the performance of manufacturing small and medium enterprises in Cape Town ». Thesis, Cape Peninsula University of Technology, 2019. http://hdl.handle.net/20.500.11838/3031.

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Thesis (MTech (Cost and Management Accounting))--Cape Peninsula University of Technology, 2019
Small and Medium Enterprises (SMEs) in South Africa play a pivotal role in the economy. However, sustainability and operational problems are hindering these business entities, and researchers continue to report extremely high rates of business failure. Arguably, not making adequate use of management accounting practices (MAPs) could be a contributory factor to this status quo. These MAPs are a set of established accounting tools and techniques that have been developed through practice to provide timeous, accurate and relevant information for decision making in a firm. In this regard, MAPs can be used to aid operational efficiency and improve the overall performance of the business. This study sought to determine the extent of MAPs utilisation and the relationship with perceived organisational performance in manufacturing SMEs located in Cape Town. A quantitative approach was adopted using a structured questionnaire to collect data. Through a stratified random sampling technique using sub-industries in the manufacturing sector as the basis for stratification, a total of 104 usable responses were obtained. This data was analysed using the statistical package for social sciences (SPSS). The results showed that the mostly utilised MAPs were costing, budgeting and performance measurement techniques. Decision support systems were used to a lower extent, and strategic management accounting techniques were rarely used. The intensity in competition and rising costs of productions were cited as the most influential factors in the adoption of MAPs. These results implied that manufacturing SMEs relied on basic MAPs and did not fully utilise the more sophisticated ones. Using the Spearman’s rank of the correlation coefficient, the associative relationship between MAPs utilisation and perceived organisational performance was tested. Results showed a moderate positive significant relationship between costing, budgeting and performance measurement techniques utilisation and increasing operating profits. A weaker positive significant relationship was found between decision making support, strategic management accounting techniques and increasing operational profits. These results implied that there was a positive relationship between MAPs utilisation and perceived organisational performance represented by operational profits. This study extends the current knowledge of MAPs utilisation and performance links in SMEs particularly in developing economies. Also, this research is vital to SME owners in considering adoption of MAPs, and it is recommended that they take the initiative to explore these tools. Furthermore, the Department of Small Business Development (DSBD) can incorporate strategic MAPs in their training materials. Lastly, accounting advisory firms need to expand their services rendered to the SMEs to include the utilisation of relevant MAPs.

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Al, Hosni Fahad. « Effects of R & ; D implementation on the performance of publicly funded research in sultan qaboos university ». Thesis, Cranfield University, 2010. http://dspace.lib.cranfield.ac.uk/handle/1826/6829.

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Models of R&D account for technical, technological and administrative factors of R&D implementation but underestimate the influence of behavioural and political factors such as power and conflict. They assume that R&D organisation is “well-insulated” from partisan, emotions, political reactions and contextual factors and that decision makers are rational and decisions are taken to best fit the content of R&D programme. The present study explores the effects of rational and irrational factors in the R&D implementation process on the performance of publicly funded research projects in universities. It uses realist and qualitative exploratory semi-structured interviews with 22 active researchers in Sultan Qaboos University provides “depth and detail” of the complexities of R&D implementation effects on its performance. The study discovers 18 measures of success of academic research and 30 effects of R&D implementation of the performance of publicly funded research.The study concludes that the iterative, non-linear and processual nature of R&D implementation is a continuous dynamic system. R&D success builds up the capacity for future success whilst failures decrease the chances of future successes. The integrated effects of implementation (IEI) influence R&D performance through technical and administrative capability of the R&D organisation as well as through behaviours of organisation members. These include leaders’ behaviours, conflict and political skills within individuals. Both success dynamism and IEI suggest contextualism implementation of R&D.

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Minier, Nicolas. « Implementing Performance Measurement to support Continuous Improvement : An empirical case study in construction industry ». Thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-110860.

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Performance Measurement is necessary in order to support the implementation of a Continuous Improvement approach within a company. Performance Measurement has been a subject of increasing interest for researchers and practitioners. The questions addressed in the literature especially evolved from “what” to measure to “how” to measure. The present thesis follows this evolution by exploring how companies can successfully implement Performance Measurement. The thesis follows a parallel research design including a literature review and a case study. From one side, a literature review aims at explaining the main theories behind Performance Measurement, such as the concept of Performance Measurement System, as well as giving some recommendation for its implementation. On the other side, an empirical case study, conducted in a construction industry company, presents a practical implementation of Performance Measurement including some of the indicators dashboards built in several factories and departments of the company. The results of this case study are also supported by several interviews conducted at different steps of the implementation with the different actors involved. Then a theoretical verification is conducted by comparing the theory from the literature review with the empirical results from the case study. It especially allows to verify some recommendations as well as to identify a few gaps. The results of this study can be seen as a set of verified recommendations in order to successfully implement Performance Measurement within a company. These recommendations come from the comparison between theory and practice and they are divided in three main parts: the Key Performance Indicators identification, the Performance Measurement System design, and the practical implementation of Performance Measurement. Regarding this last part, five key success factors (e.g. perceived benefits of performance measurement, top management commitment) and five barriers (e.g. time and effort required, human behaviour) have been verified. Moreover, some Performance Measurement issues are discussed, such as the reduction of the complexity, the potential gaps between local approaches and global consistency, as well as the concept of organisational learning. Finally, the thesis identifies three kinds of trade-offs (e.g. accuracy of the data and cost of collection) that need to be considered when implementing Performance Measurement.

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Cummings, Charmaine Isabelle. « Performance management and Executive Agencies : strategy and outcomes in Jamaica ». Thesis, University of Manchester, 2014. https://www.research.manchester.ac.uk/portal/en/theses/performance-management-and-executive-agencies-strategy-and-outcomes-in-jamaica(2bee7cd9-f8c1-4a1c-8d04-535a61087c29).html.

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This thesis explores the question of whether Performance Management Systems (PMS) contribute to the managing of Executive Agencies (EAs). Exploring this question empirically in the context of the Jamaican public sector, it develops a realist methodology with methods, which are applied to the study of four Jamaican Executive Agencies (JEAs). Primary research conducted in 2011 through semi-structured interviews is combined with secondary research that considers both official government and unofficial resources such as reports (official) and newspapers (unofficial). The thesis is one of very few studies to focus on JEAs, one of only two studies to explore PMS in JEAs, and the first to make a focus on PMS in JEAs the primary object of study. It therefore contributes to a very limited literature, which is, therefore, both a strength of the thesis insofar as it breaks new ground, and also a challenge. It is a challenge because the lack of available literature on JEAs with which to relate. In order to address this lack, drawing on Historical Institutionalism (HI), Path Dependency (PD) and Policy Transfer theories, it argues that it is reasonable to draw on British literature owing to the historical influences of Britain on Jamaica, their institutional and constitutional contexts and, particularly, because the agencification of the Jamaican public sector has been based on the British Next Steps Model. From reviewing the British literature an Integrative Conceptual Framework (ICF) is developed. This framework incorporates those factors deemed as critical to the development of PMS in the organisational performance management literature, (that is, both management and public management), in order to harness the structural, procedural, situational and behavioural aspects discussed in the existing literature into a single framework. The ICF is at the heart of the thesis because it influences the methods used in conducting the primary research, and the presentation of research findings. It is therefore a major contribution of the thesis, and it is recommended that this framework could be applied in other contexts (e.g. in the private sector) and locations (e.g. in countries other than Jamaica) to analyse the use of PMS for managing. By triangulating the primary research findings with secondary data, that is, existing literature on the four case studies, the ICF is applied to generate a longitudinal aspect to the study. It is also found that PMS do contribute to managing JEAs, and that the use of PMS in JEAs has evolved positively over time for managing JEAs. The research findings discuss how PMS contributes to managing the four JEAs in terms of the different components of the ICF. Based on this, the study is able to add to existing academic literature, and make recommendations to practitioners. The contribution of this thesis to literature therefore incorporates both a conceptual and theoretical aspect, and also has a practical element. Both of these, it claims, could form the basis for further research.

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Mama, Nolwandle Mickey. « Performance management : a practical way to re-aligning management styles, practices and competencies to improve organisational performance at Amatola District Council ». Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52400.

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Thesis (MBA)--Stellenbosch University, 2001.
The aim of this study was to review the current status of the Performance Management system at Amatola District Council. A study of material and a case study on the implementation of the system at Amatola District Council is described. The performance management model designed by Good People Management has been applied and described in the text. The research results indicate that the majority of staff supports and understand the process. However, feedback and the attitudes of female employees thereof are highlighting red signals. This creates a completely new area of research of which the writer is only highlighting the issue for further research. Linking of performance management with compensation comes up as an issue, understandably so because the Council has agreed not to link the two processes. Recommendations on how to improve the system have been put forward.

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Henkin, S. M. M. (Stephen Maurice Michael). « Personal scorecards : a performance management model for aligning personal goals and objectives to organisational strategy within the Cape Town Fire and Emergency Service ». Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52995.

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Thesis (MPA)--University of Stellenbosch, 2002.
ENGLISH ABSTRACT: The City of Cape Town has adopted the Balanced Scorecard as an organisational performance management system. Presently the system has only been implemented as a pilot project in the top three management levels of the organisation. The question then becomes one of how can individual obj ectives be aligned with the organisation's strategic objectives in this scenario. The purpose of this research is to propose a performance management model based on the Balanced Scorecard that aligns individual goals and objectives to those of the organisation. The study is in the form of a case study and specifically applies to the City of Cape Town Fire and Emergency Service. The foundation of the research is based on the creation of a sound theoretical base relating to organisational and individual performance management and the Balanced Scorecard. Once this understanding has been created the next step is to describe the development and implementation of the Balanced Scorecard project within the Cape Town context. This is the point of departure for the proposal of a Personal Scorecard performance management model. Data is to be collected via a process of semi-structured interviews and questionnaires. The information gained during the interviews created the framework within which the Personal Scorecard model was proposed. The questionnaire was used to pilot the main component of the Personal Scorecard model, namely the objective setting process. This created an opportunity to test the hypotheses made as the Personal Scorecard was developed. Once all of the components have been combined into the performance management model this research will be concluded with the presentation of recommendations relating to the knowledge gained during the model development process and alternative applications for the Personal Scorecard will be discussed.
AFRIKAANSE OPSOMMING: Die Stad Kaapstad het die "Balanced Scorecard" as 'n organisasie prestasie bestuursmeganisme aanvaar. Huidiglik is die meganisme net in die boonste drie bestuurs vlakke van die organisasie in gebruik geneem. Die kwessie wat geantwoord moet word is hoe individuele doelwitte met die van die organisasie versoen kan word in hierdie spesifieke scenario. Die doel van hierdie navorsing is om n prestasie bestuursmodel voor te stel wat op die "Balanced Scorecard" gebaseer is en individuele doelwitte met die van die organisasie versoen. Hierdie studie neem die vorm van 'n gevallestudie en is spesifiek gerig op die Stad Kaapstad Brand and Nooddienste. Die fondament van hierdie navorsing is gebaseer op die skepping van 'n sterk teoretiese basis met verband tot organisasie- en individuele prestasie bestuur en die "Balanced Scorecard". Die volgende stap is om die Balanced Scorecard ontwikkeling en uitvoering projek van die Stad te beskryf. Hierdie word die vertrekpunt vir die voorgestelde "Personal Scorecard" prestasie bestuursmodel. Data word versamel deur middel van semi-gestruktureerde onderhoude en vraelyste. Die inligting wat gedurende die onderhoude vesamel is het die raamwerk geskep waarin die "Personal Scorecard" voorgestel is. Die vraelyste is gebruik om die hoof bestanddeel van die "Personal Scorecard" model te loods namelik die doelwitstellendemeganisme. Hierdie proses het die geleentheid geskep om die hipotese wat gedurende die ontwikeling van die "Personal Scorecard" gemaak is, te toets. Na hierdie komponente gëintegreer is binne die prestasie bestuursmodel sal die navorsing afgesluit word met aanbevelings gebaseer op die kennis wat gedurende die modelontwikkeling proses versamel is en alternatiewe gebruike vir die "Personal Scorecard" sal bespreek word.

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Gravesteijn, Robin. « Models of social enterprise ? : microfinance organisations as promoters of decent work in Central Asia ». Thesis, University of Bath, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.619146.

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In simultaneously pursuing commercial and social goals, specialist microfinance organisations (MFOs) are leading examples of social enterprises working in development. Yet evidence of the feasibility of such ‘double bottom line’ management is limited. The thesis takes a comparative case study approach to investigating the dynamics of a social enterprise model of microfinance, with particular emphasis on its role in promoting employment related goals. Case study material consists primarily of the experience of two Central Asian MFOs that participated in an action research project ‘Microfinance for Decent Work’ implemented by the International Labour Organisation (ILO). Data was obtained through participant observation, staff interviews, client level surveys, and it also includes reflective practice arising from my participation in the ILO project as a consultant to both MFOs between 2008 and 2012. The findings are mixed. One of the MFOs was more strongly internally motivated to achieve social goals, and was more successful in implementing social performance management initiatives. The other was motivated more by the goal to demonstrate social performance to external stakeholders, and was less responsive to the evidence generated. The thesis also illustrates both path dependence in the evolution of social performance management, and the limited capacity of external agencies such as the ILO to influence the institutionalisation of development management within MFOs.

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Jantjes, Anthea. « An analysis of organisational performance management in the City of Cape Town : from legislation to implementation ». Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/2485.

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Thesis (MPA (School of Public Management and Planning))--Stellenbosch University, 2008.
Research was conducted in this paper on organisational performance management. Various definitions are offered in order to provide an explanation to the topic. Different models on performance management were discussed including the balanced scorecard. The City of Cape Town was identified as a case study to ascertain how the provisions for the performance management system, as stipulated in legislation, were implemented. The use of the balanced scorecard was also reviewed. Officials were interviewed, as well as various documentation considered, dealing with performance management in the City of Cape Town. From the findings various recommendations were made to improve the performance management system.

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Karlsson, Michélle, et Charlotte Vesterlund. « Managing the Innovation Paradox of Exploitation and Exploration in R&D - : Is measurement of innovation the key to promote exploration ? » Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-246078.

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Managing the paradox of exploitation and exploration symbolises the simultaneous pursuit devoting enough resources to exploitation to ensure short-term profits and, at the same time, enough resources to exploration to ensure future organisational viability. Previous research advocates that sustained organisational performance and success highly depends on the interaction of exploitation and exploration or in other words, the balancing act between change and continuity. To strategically balance these contradictory requirements is a challenging task for most organisations since exploitation and exploration require fundamentally different organisational structures, processes, strategies and capabilities. Organisations that possess the ability to balance these contradictory requirements are referred to as ambidextrous organisations, what is evident is however that different ambidextrous strategies bring several distinctive challenges that organisations explicitly must deal with. Past literature advocates that management constitute an important part in creating organisational ambidexterity, but has nevertheless due to differentiations in organisational contexts resulted in ambiguous guidance in how to practically solve the tensions between exploitation and exploration. Scania the initiator of this thesis project, one of the world´s leading manufacturers within trucks and buses for heavy transport applications is sensing uncertainty in what undoubtedly used to be a relatively stable environment. Continues improvements has been a fundamental strategy in R&D for decades but in the face of a potentially disruptive technological shift, Scania senses urgency to leverage the innovation capability they possess, to reclaim the exploration space in order to act and seize upon these uncertainties. The purpose of this thesis is to explore how management can support and sustain the exploration space in a mature R&D department. This study builds upon a qualitative case study limited to a specific R&D department, Truck Chassis Development. To draw parallels and provide a deepened understanding of how the specific context of the organisation affect section managers at Truck Chassis Development in supporting and enabling exploration, interview data from several departments at R&D and sales & marketing is analysed. Results from this research show that there is an overall pressure for exploitation in R&D in general, and that section management encounter several challenges in supporting and sustaining the exploration space. An overall pressure for delivery precision crowds out time for exploration and present performance measurements are found to further add to this challenge since they are, to a large extent designed to measure and follow-up the relatively more certain and superior benefits from exploitation, implying that they tend to induce and support exploitative activities. The research findings provide managerial implications in terms of directing attention towards exploration through measurements of exploration.
Att balansera innovationsparadoxen syftar till den organisatoriska förmågan att tillägna tillräckliga resurser för exekvering för att säkerställa kortsiktig vinst, och samtidigt, tillägna tillräckliga resurser till utforskande för att säkra ett strategiskt framtida läge. Tidigare forskning visar att organisationers långsiktiga överlevnad är beroende av dessa avvägningar, att leverera produkter med högt kundvärde är viktigt för dagens affär men får inte göras på bekostnad av att utforska möjligheter som kan resultera i framtida innovationer. Att strategiskt balansera dessa två perspektiv utgör en stor utmaning för alla organisationer eftersom att exekvering och utforskande aktiviteter kräver helt olika förutsättningar när det kommer till strukturer, processer och strategier. Företag som besitter förmågan att balansera dessa två helt olika perspektiv brukar refereras som tvehänta. Tvehänta organisationer har visat sig balansera dessa två perspektiv på olika sätt, vilka alla medför utmaningar, dock av olika slag. Tidigare forskning har betonat ledarskap och chefskap som viktiga faktorer i skapandet av tvehänta organisationer men har på grund av organisatoriska differentieringar och olikheter resulterat i vaga riktlinjer angående hur man praktiskt löser de utmaningar som uppstår mellan exekverande och utforskande aktiviteter. Scania, initiativtagare till detta arbete är ett av världens ledande tillverkare inom lastbil och buss för tunga transporter. Scania känner osäkerhet i vad som brukade vara en således stabil bransch. Ständiga förbättringar har varit en betydelsefull strategi i decennier för forskning och utveckling, FoU, men inför ett eventuellt teknikskifte inser man att en betydligt större del av arbetet måste syfta till utforskande aktiviteter. Syftet med detta examensarbete är att undersöka hur management kan möjliggöra och främja utforskande aktiviteter i en mogen FoU-avdelning. Den utförda forskningen grundar sig i en kvalitativ fallstudie som är avgränsad till en specifik FoU-avdelning, chassiutveckling för lastbil. För att få en djupare förståelse för ledarskap och det ledarskapsansvar som finns i att främja och stödja utforskande aktiviteter kräver vissa organisatoriska förutsättningar har ett flertal avdelningar inom FoU-organisationen samt sälj & marknad inkluderats i studien. Den utförda forskningen visar att chefer på den undersökta avdelningen möter av ett flertal utmaningar när de försöker möjliggöra och främja utforskande aktiviteter. Det grundar sig främst i ett högt focus på leveransprecision som begränsar chefer i sin roll att stödja och främja utforskande aktiviteter, följden av detta resulterar i begränsat med tid för utforskande eftersom dessa aktiviteter inte prioriteras. Nuvarande prestationsmätning visar indikationer på att ytterligare bidra till dessa utmaningar eftersom de avser att mäta till den största grad, leveransprecision, kvalité och kostnad och där utforskande aktiviteter saknar prestationsmätning. Resultatet av denna studie bidrar med praktiska implikationer för den studerade avdelningen. Eftersom att uppmärksamhet är den mest begränsade resursen har mätvärden för utforskande aktiviteter föreslagits då mätning och styrning av utforskande aktiviteter kan bidra till att dessa aktiviteter uppmärksammas samtidigt som de kan utgöra ett stöd för sektionscheferna i deras roll att främja och stödja utforskande aktiviteter.

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Costa, Dayana Bastos. « Diretrizes para a realização de processo de benchmarking colaborativo visando à implementação de melhorias em empresas de construção civil ». reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2008. http://hdl.handle.net/10183/13945.

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Diversos esforços vêm sendo realizados por parte do setor produtivo e da academia no sentido de estabelecer mecanismos inovadores que facilitem a incorporação da medição e comparação de desempenho ao processo de decisão das empresas de construção. Dentre estes esforços, destacamse as iniciativas internacionais para desenvolvimento de sistemas de indicadores para comparação de desempenho e clubes de benchmarking. Em particular, estes clubes podem ser considerados como arranjos colaborativos, que fornecem um meio em que organizações podem adquirir e compartilhar conhecimentos do ambiente externo visando à implementação de melhorias incrementais e inovadoras. Entretanto, ainda, são escassos os trabalhos que explicam as condições nas quais os arranjos colaborativos mostram-se eficazes, os seus efeitos em termos de implementação de melhorias e aprendizagem das empresas, e como as práticas compartilhadas ao longo do processo colaborativo são transformadas em novos conhecimentos em diferentes contextos organizacionais. O objetivo geral desta tese foi estabelecer um conjunto de diretrizes para a realização de processos de benchmarking colaborativo visando à implementação de melhorias nas empresas de construção civil. No presente trabalho, foi estudado o processo de aprendizagem colaborativa ocorrido na realização de um Clube de Benchmarking, formado um por um grupo de vinte empresas de construção. Buscou-se, através deste processo, o desenvolvimento conjunto de um sistema de medição para comparação de desempenho e, posteriormente, a troca de experiências e práticas relacionadas aos indicadores e processos gerenciais selecionados pelas empresas participantes. A estratégia de pesquisa utilizada foi a pesquisa-ação, sendo o estudo subdividido em quatro fases: preparação, estudo empírico, estudos complementares e análise final dos dados. O estudo empírico foi realizado em três etapas, sendo o foco da pesquisa refinado ao final de cada nova etapa. Os resultados foram analisados de acordo com duas unidades de análise: o Clube de Benchmarking, por meio do processo colaborativo, e as empresas, através da análise das trajetórias de colaboração e aprendizagem. Os resultados indicaram que o ambiente colaborativo cria oportunidades para as pessoas refletirem e abstraírem sobre os conhecimentos compartilhados, e que esta reflexão estimula as pessoas a implementar melhorias nas suas empresas. A implementação efetiva destas melhorias, por sua vez, depende de um conjunto de capacidades dos gerentes e das empresas participantes para absorver o conhecimento disponibilizado externamente, de modo a entender, disseminar, transformar e usar este novo conhecimento dentro da empresa. As principais contribuições desta tese estão relacionadas a: (a) proposição de uma estrutura de avaliação da eficácia do processo colaborativo em clubes de benchmarking; (b) compreensão do processo de aprendizagem nas empresas de construção induzido por um processo de benchmarking colaborativo; e (c) o estabelecimento de um conjunto de diretrizes para a realização de processos de benchmarking colaborativo, incluindo os requisitos necessários para o seu desenvolvimento, bem como as principais etapas e passos para a criação de novos grupos.
Several efforts have been developed by practitioner and academics in order to establish innovative mechanisms which facilitate the insertion of performance measurement and comparison in the construction companies decision process. One of these efforts refers to the international initiatives for the development of performance measurement benchmarking systems and benchmarking clubs. In particular, these clubs can be considered as collaborative groups, providing an environment in which companies can acquire and share knowledge from the external environment aiming to implement performance improvements. However, little is known about the conditions under which effective networking takes place and the real benefits achieved by organisations regarding to the implementation of improvements and learning. Besides this, there is a lack of understanding about how the shared practices in collaborative groups can be transformed into a new knowledge in different organizational contexts. The aim of this paper is to establish a set of guidelines for the development of a collaborative benchmarking process aiming the implementation of improvements in construction companies. Specifically, a learning collaborative process was investigated, which was developed in a Benchmarking Club, involving twenty construction companies from the State of Rio Grande do Sul-Brazil. Through this process, a performance measurement system for benchmarking was developed, and, afterwards, the exchange of experience and practice related to the measures and managerial processes, previously defined by these companies, was also developed. This study was carried out using an action research strategy, which was divided into four phased: preparation, empirical study, complementary study and final data analysis. The findings were analysed in two phases. Firstly, the three stages of the collaborative process in the Benchmarking Club were analysed, followed by the stories of collaboration and learning of four construction companies involved in the first two stages of this study. As main conclusions, this work identified that the collaborative environment created the opportunity for the construction managers to reflect and abstract about the shared knowledge. Also, this encouraged these managers to start the implementation of improvements in their companies. The level of these improvements were dependent on a set of individual and organisational abilities to absorb the shared knowledge aiming to understand, diffuse, transform and use this knowledge inside of the companies. The main contributions of this study are: (a) the proposition of a structure to evaluate the effectiveness of the collaborative process in benchmarking clubs; (b) the understanding of the learning process in the construction companies due to the collaborative process; and (c) the establishment of a set of guidelines for the development of a collaborative benchmarking process, including the necessary requirement for its development, as well as the main stages and steps to create new benchmarking groups.

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Ekström, Josefina, et Johanna Ericsson. « Effektiv prestationsmätning : en studie av prestationsmätning i kund-leverantörsrelationer ». Thesis, Linköping University, Department of Management and Economics, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1561.

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Background: Performance measurement as a management control tool has received considerable academic attention. As the number of inter-organisational relationships, such as customer-supplier relationships, increases, there is a new scope for performance measurement as a management control tool. In order for a company to assess the effectiveness of its supplier relationships it has to define, measure and evaluate variables that are critical for the success of the relationship. The role of management control, and thereby of performance measurement, has increasingly been discussed in theory. However, empirical research in this area is still somewhat limited.

Purpose: The purpose of the thesis is to analyse how performance measurement in inter-organisational relationships should be designed in order to be effective.

Results: Theory which is applicable on performance measurement as a control tool in general also appears to be applicable on performance measurement as a control tool in inter-organisational relationships. Exactly which requirements performance measurement should meet, in order to be effective, is difficult to establish since they often imply a trade-off between different factors. In order to be effective, performance measurement partly needs to be adjusted to the situation, which adds yet a dimension to, and difficulty of, performance measurement in inter-organisational relationships.

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Greiling, Dorothea. « Performance measurement in Nonprofit-Organisationen ». Wiesbaden : Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-9953-5.

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Greiling, Dorothea. « Performance measurement in Nonprofit-Organisationen ». Wiesbaden Gabler, 2007. http://d-nb.info/989102394/04.

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Tuckwood, Debbie Ann. « QCF qualifications as a catalyst for learning and performance : an investigation into the link between vocational qualifications and skills ». Thesis, University of Leicester, 2012. http://hdl.handle.net/2381/11009.

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During the 2000s, the former UK Government introduced the Qualification and Credit Framework (QCF) in an attempt to increase the relevance of qualifications and the qualification level of the UK labour force (HMSO 2006). However views about the value of the QCF and qualifications generally are contested. Through longitudinal case study research, the thesis finds a vocational purpose for qualifications that supports a culture of continuous improvement. This results in models that contribute to thinking about vocational learning and the role of qualifications, and provide a conceptional bridge between paradigms of workplace learning and concepts of organisational excellence. The thesis explores common understanding of learning and skills to explain issues relating to National Vocational Qualifications (NVQs) and the QCF. In particular the thesis identifies significant implementation problems for the QCF due to differing ontological and epistemological understanding of the meaning of skills and their measurement, and requirements for different delivery and assessment models. In addition, the study identifies that rapidly changing organisational arrangements and regulation hinder the establishment of a more diverse and inclusive QCF. The thesis concludes that the QCF best fits Hager’s (2002) concept of learning that encompasses learning of many different kinds. Also the QCF is valuable as a flexible framework that establishes a degree of order in complex, rapidly changing learning environments. However the qualifications require broadly specified assessment criteria, and links to external communities of practice and associated learning packages.

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Grossi, Peter. « A stakeholder-based organisation performance model ». Thesis, University of South Wales, 2007. https://pure.southwales.ac.uk/en/studentthesis/a-stakeholderbased-organisation-performance-model(ef0e5e3e-3325-43dd-92e2-e37d605c6e0a).html.

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Organisations exist in a vast range of types and sizes. While it is generally known that start-ups suffer a high rate of infant mortality for various reasons, it is clear that there are many different successful approaches to achieving stability and worthwhile contribution. Even the fortunes of large companies are not immune to ebb and flow, and these phenomena are manifested in the effects they have, both on the communities in which they are placed, and on their trading partners. Therefore there is more to sustainable success than size or other traditional financial measures such as turnover, profit, return on investment etc. This thesis is inspired by the need to identify a way of characterising the contributions of organisations as a framework of performance measurement that is meaningful to all organisations regardless of type or size, and systematically relating that view of contributions to organisations' strategic and operational activities. Business processes are used within organisations to control productive activity and therefore are at the root of all aspects of an organisation's output. There are, however, a number of reasons for processes to be disconnected from the strategic intentions of an organisation, whereupon the processes, and the activities within them, become less efficient and effective in serving the needs of the organisation than they should be. Traditional methods of performance measurement do not adequately address this problem, so a new model for the measurement and improvement of organisational performance is required. In reviewing theories and empirical viewpoints concerning stakeholders it is found that there are several distinct topics of interest within that field. These are brought together in the form of a standardised list of stakeholder groups, which is then field tested for general applicability. A method for expressing the strategic intentions of an organisation, based on this standardised list, is then developed and is also field tested. The group structure is extended by identifying a number of factors that determine the satisfaction of stakeholders, and these are also field tested for applicability. Using the structured analysis of stakeholders by groups, and the factors that determine their satisfaction, a model is proposed (the Performance Boundary Model) that shows stakeholders and the organisation itself as distinct but connected domains. This concept is developed, by building on established theory and the findings of the field research, into a representation or model. This model provides a structured connection between strategic intentions and measured operational performance, and these are connected into the organisation through its processes. The model thus provides structured links between organisational strategy, operational processes and objective performance measures.

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Salloum, Mohammed. « Towards dynamic performance measurement systems ». Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10016.

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The purpose of this report is to single out and apply the most critical factors for dynamic performance meausrement systems. The report concludes that the existence in practice of theoretically important aspects are diverse and that the most appropriate way of governing the aspects are through the creation of a performance management process.

The theoretical chapter is established for dual purposes. The first is to give the reader a comprehensive understanding of what has been done in the field of performance measurement and management so far and the second is to answer the first research question imposed.

The empirical chapter investigates to what degree the existence of factors singled out in theory are present in practice. Further, the chapter also answers research question two.

Finally the result and analysis chapters focuses on cross-analysing the case studies made and generate a recommendation. Research question three is answered under these headings.

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Rathore, A. P. S. « Development of a firm level improvement strategy for manufacturing organisations ». Thesis, Liverpool John Moores University, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.288217.

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Ahmad-Latiffi, Aryani. « Performance measurement for construction businesses ». Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/9489.

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Measurement of performance is important to the construction sector as an additional way of improving and sustaining competitiveness in the long-term. Most large construction organisations in the United Kingdom (UK) practise performance measurement because they believe it affects their business positively in the longer-term. Performance measurement is thus, recognised as an important way of keeping an organisation on track in achieving its strategic objectives. However, there are still construction organisations that believe performance measurement does not aid in creating and developing appropriate strategies for their organisations, but helps organisations in identifying areas where they did or did not perform well. The improvements in performance thus, can only be brought about through step-by-step strategic guidance to organisations to achieve their performance targets. The first step towards achieving these targets comprises the following: understand the performance measurement process of organisations, and identify the appropriate criteria that need to be measured to improve business; identify strengths and opportunities, which in turn can create a way to maximise profits for an organisation. Such an approach would help organisations target relevant performance measurements and embed them in their organisational strategy in a structured step-by-step manner. Premised on the foregoing, this research project aims to investigate potential tools for improving performance measurement practices in the construction industry. In addition, this research aims to assist organisations in implementing performance measurement in a proper manner and to help them understand the performance measurement process. The first step (objective 1) of this research is to review the generic body of literature in performance measurement to understand key concepts, definitions and existing practices and identify commonly used performance measurement tools. It is noted that there are several definitions of performance measurement. However, at its basic level, performance measurement is a process of determining how successful organisations or individuals have been in attaining their objectives and strategies. To achieve this, the outputs of an organisation's strategic and operational processes are measured in a quantifiable form; the results are used to monitor closely the performance of the organisation, internally and externally. Findings of the review (and later those of objectives 2 and 3) reveal that the Balanced Scorecard (BSC) and the European Foundation for Quality Management (EFQM) Excellence Model are the two most widely known and used tools, in all sectors including construction, to measure an organisation s performance. Semi-structured interviews (objectives 2 and 3) were conducted with performance measurement directors and managers in large UK construction companies. The interviews revealed that performance measurement is being practised in organisations directly or indirectly to help improve businesses and profits. The purpose of interviews was to seek the organisations views on how they approach and conduct performance measurement and derive benefits from it. All organisations agreed that the financial aspects such as profit margins and growth, as well as non-financial aspects such as health and safety and customer satisfaction are important criteria to be measured. Both financial and non-financial criteria need to be considered and included in an organisation's strategy; they are important considerations for any future strategy development. Findings of the interviews and the literature review suggest the best way to create an organisation's strategy as the following: understand the performance measurement process of organisations and identify the appropriate criteria, which need to be measured to improve business; identify strengths and opportunities, which in turn can create a way to maximise profits for an organisation. This led to the development of a Framework (also called the Performance Measurement Migration Path) (objective 4), which would help organisations target relevant performance measurements and embed them in their organisational strategy in a structured step-by-step manner. Its implementation in organisations can make performance measurement processes easy and smooth. Evaluation (objective 5) of the framework confirms its suitability and acceptability to industry players for the use in improving the implementation of performance measurement.

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Micheli, Pietro. « Drivers and purposes of performance measurement : an exploratory study in English local public sector services ». Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/4470.

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This dissertation focuses on the interactions between local public sector organisations and institutions in the development of performance measurement (PM) targets and indicators. The research is grounded in the performance measurement and management literature and adopts a joint new institutional and resource dependence perspective. Empirically, the research, which is qualitative and theory-building, consists of case studies undertaken in local public sector organisations in England. The iterative comparison of theory and data has enabled the investigation of a number of relevant themes. In the last decade, the British Government has placed great emphasis on the consistency of objectives, targets and indicators from national to local levels with the aim of enhancing performance, transparency and accountability, and of driving behavior. However, this research shows that the influence of several organizations and the co- existence of various PM initiatives generate confusion and overlaps locally. Moreover, in the cases considered the unmanageable number of indicators and the lack of clarity regarding the drivers and purposes of PM have led to confused massages and counter- productive approaches to the measurement and management of performance. From a theoretical view-point, the favourable comments expressed by interviewees regarding the current PM regime contrast with critics of New Public Management. Furthermore, legitimacy-seeking and efficiency-enhancing rationals have emerged as intertwined and loosely coupled. This is in opposition to what is maintained by early new institutional theorists. In line with resource dependence theory, PM systems were found to be significant components of power systems in organisations. Through the examination of the roles of PM and the investigation of relevant concepts such as 'golden thread' and performance culture, this research aims to make an impact on policy-making and to improve the ways in which targets and indicators are set and used, hence having a positive effect on the services delivered.

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Ruddock, Leslie. « Performance and efficiency measurement in local authority building organisations ». Thesis, University of Salford, 1994. http://usir.salford.ac.uk/14709/.

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This work constitutes a study of the operations of local authority building direct labour organisations (DLOs) during the 1980s, An overt aim of Part III of the 1980 Local Government, Planning and Land Act was to improve efficiency in the operations of local authority building direct labour organisations (DLOs). Whilst the Act did not specify how DLOs should be organised, the legislation on accounting and accountability clearly had Important organisational implications. Even prior to 1981, some DLOs already obtained the majority of work via competitive tender, had control over their functions and had systems for demonstrating their efficiency. Others were not operated in such ways and fundamental changes were needed to successfully meet the challenge of the new legislation. By 1988, the Audit Commission admitted that DLO5 had very largely been successful in meeting the competitive requirements of the 1980 Act, but expressed concern over the varying levels of effectiveness and efficiency of operation that existed amongst organisations. An objective of the study is to look at the problems associated with efficiency and productivity measurement in the context of DLO performance. The Conservative government of this period had a strong conniitment to the improvement of efficiency of the public sector. In other areas of public services, various forms of performance Indicator were being employed to monitor performance, but for a DLO the sole measure of efficiency was the ability to meet the 5a target rate of return. The concern with efficiency produced new interest in the application of quantitative techniques to provide methods of efficiency measurement. This work undertakes a study of the problems associated with efficiency and performance measurement In this sector of the U.K. construction Industry. The availability of appropriate data at the Individual organisation level from 1981 onwards, enabled, for the first time, viable lnter-DLO comparisons to be undertaken at the micro-level and sectoral comparisons to be made at the macro-level. The data used In the study were obtained over a five year period from a variety of sources of published and unpublished sources. A unique database of expenditure and revenue Information from over 150 DLOs has been developed, which in many ways is even more comprehensive than the 'official' statistics collected by the Chartered Institute of Public Finance and Accountancy. Methods used for efficiency measurement With the great emphasis placed on ensuring that the public sector of the construction industry acts in an efficient manner, the data are employed In various methods for the measurement of efficiency. 1. At the sector level, total factor productivity neasurement is used to gauge the rate of growth of the DLO sector of the industry. 2. At the organisation level, 'Farrell' measures of efficiency are used. A model for measuring the efficiency of Individual organisations is presented. Data Envelopment Analysis I used to consider inefficiency that raises Costs above their feasible minimum.

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Seifert, Marcus. « Collaboration formation in virtual organisations by applying prospective performance measurement / ». Aachen : Mainz, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018711805&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Salloum, Mohammed. « Towards Dynamic Performance Measurement Systems : A framework for manufacturing organisations ». Licentiate thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12312.

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Consensus prevails that performance measurement systems should reflect the strategic direction of a company. Strategies are dynamic in nature while existing measurement systems are stable and predictable. The paradox of combining strategies with measurement systems has created problems for companies as the strategic context alters. Even though the literature surrounding the field is vast and dense there is a gap regarding how to keep measurement system up to date and dynamic. With the existing problem in mind, the objective of this research is to develop a framework that will support the realisation of dynamic performance measurement systems in manufacturing organisations. The research in this thesis has adopted a systems approach and is built around four case studies and two literature studies. The case studies have been conducted at manufacturing organisations on three different continents. The first literature study focused on the general literature in the field whilst the second literature study focused on the characteristics of dynamic performance measurement system in particular. The end-result of this research is a framework based on 19 factors systemised under five sub-headings: review process, IT system, management, employees and culture. In excess of the 19 factors, an additional two factors focalising on the realisation of the framework in practice finalises the end-result. As the research is derived from an industrial problem, this thesis provides an insight for academics of the contemporary struggles of manufacturing organisations with their performance measurement systems. Moreover, this framework provides practitioners with a foundation for making their performance measurement systems compatible and suitable for ever-changing content.

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Morales-Montejo, Clemencia. « A systems study of the scope and significance of evaluation methodologies in the management of organisations in Colombia ». Thesis, University of Lincoln, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.312901.

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De, Jager Nicolaas Fourie. « Evaluation of the balanced scorecard system within a steel organisation in South Africa / Nicolaas Fourie de Jager ». Thesis, North-West University, 2009. http://hdl.handle.net/10394/4791.

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Performance management has become vital in any organisation in order to ensure a competitive advantage for organisations in the ever changing environment. The Balanced Scorecard (BSC) system, used as a performance management and a performance measurement tool, will ensure that organisational goals and strategic targets are achieved if it is implemented and applied effectively. The BSC system is a management tool that can be used to transform strategy into action. The use of the BSC system was seen as a problem as used within ArcelorMittal South Africa (AMSA). This paper includes a literature study on the BSC system as well as an empirical study regarding the application of the BSC system in a steel organisation. Literature on the BSC advises that the objectives, measurements and targets should be aligned with the organisation's strategy and vision to ensure improved long-term performance. In order to ensure alignment to all levels in the organisation the top level scorecard needs to be cascaded to lower levels to ensure that the right strategic goals are followed. The BSC system has a high number of benefits when implemented and applied effectively. An empirical study done at ArcelorMittal's Rolling department on people in different divisions, people on different job levels, people in different age groups and people with different years of service, indicated more or less the same average responses on specific BSC related issues. In general, it was concluded that the BSC is not effectively applied with in Rolling, mainly because of communication issues, a forced distribution approach by senior management, and compensation linked to performance discrepancies. Although the average ratings on BSC related questions came out on fairly average ratings, the majority of people indicated, that the BSC system is not transparent enough, nor is it applied effectively. Various specific conclusions and recommendations were made in order to identify and improve the progression of the BSC system at Rolling going forward.
Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.

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Najmi, Manoochehr. « An integrated framework for post-ISO 9000 quality development within manufacturing organisations ». Thesis, University of Liverpool, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366401.

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Hamali, Jamil. « Quality management systems and performance measurement in a public sector organisation ». Thesis, University of Salford, 1999. http://usir.salford.ac.uk/14762/.

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Two of the most important issues concerning public sector organisations (PSO) all over the world today is the need to reduce their operating cost whilst at the same time they are required to improve their services. Most countries of the world are looking at quality management, competition and performance measurement as elements that they could explore to achieve the objective of reducing cost and increasing public satisfaction with the services offered. The local authority in Britain is one of the most heavily targeted public sector organisations to be subjected to competition. Compulsory Competitive Tendering (CCT) was introduced by law to ensure local authorities embrace competition. In response to this regulation, the majority of the local authorities adopted a quality management system in order to cope with competition. Associated with the quality initiatives and competition is the legal requirement for local government in Britain to publish in the local newspapers their performance on a set of indicators determined by the central government. The aim of this research was to explore and describe the link between quality management and performance in a PSO . A case study investigating two departments consisting of engineers, surveyors and architects at Salford City Council, Manchester was conducted to determine the effect of quality management system (QMS) and competition and the nature of performance measurement undertaken in a P SO. The research findings indicate that there was no structured system that monitors performance of the organisation. The research also highlights that the performance of a city council in general was determined by a simple set of indicators. It was also found that the implementations of QMS in a PSO needs to incorporate features that can detect how well the departments are improving due to practising the system.

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Mathias, Agocs. « HOW A MANUFACTURING ORGANISATION EVALUATE EFFECTIVNESS OF PERFORMANCE MEASURES ; : A Case study in cooperation with Volvo Construction Equipment in Eskilstuna ». Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-23175.

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The purpose of this thesis is to point out how a company can gain a better process by using PM in an effective way. The report concludes that the existence in practice of theoretically important aspects are different, also that the most correct way of leading the aspects are through the creation of a PM process. During this thesis work the benefits with performance measurements have been analyzed. Since the genesis of the industrialisation there have been growing needs to identify ways of understanding how a company functions. One of the main events historically leading to the broad adoption of PM was the introduction of the DuPont model. The DuPont model developed by DuPont and General Motors during the beginning of the 20th century quickly became the industry standard in the US for financial analysis. The Dupont model gave PM a central role in evaluating the performance of a company. Companies are today driven towards a higher level of responsiveness and flexibility in order to remain competitive. In order to measure the advancement towards these objectives, an increasingly complex set of activities collection of PM to monitor performance satisfactorily. Often however, PM are still developed around traditional, functional metrics focusing on departmental issues, rather than on the whole value stream. There has also been analyzed how a manufacturing company can use PM in an effective way. Under this thesis it emerged that the most crucial factor affecting the companies PM was that it was hard to understand how to use it correctly. When a company use it correctly it determines where the company stands, if they want to be competitive in the future and a method to maintain a good value stream flow. The economical factors for the company are at least important because all decisions always include costly investments. At the same time a company’s PM must be as efficient as possible and generate a good investment. Also other factors have been presented in this thesis but do not affect the effectiveness of the PM. The most important factors found to a more effective PM were; does the PM fulfil its purpose, is the performance attained, to make the purpose explicit and at last boost the education around the subject. The whole research has been carried out over a twenty-week period, during that period data collection has been performed via case studies. The rest of the data collection has been collected through a literature review by examining relevant data to answer the two research questions. This thesis have led to a better understanding regarding how to use PM and the benefits of it. This are based on the collected data from the case studies and from the theoretical findings, the empirical data were analyzed in a way that the company understood what was wrong with today´s PM.

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Pathak, Vishvesh. « Organisatioal performance measurement as a new corporate ratings approach for publicly traded companies ». Thesis, Brunel University, 2016. http://bura.brunel.ac.uk/handle/2438/13747.

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The current system of credit ratings is full of conceptual and administrative flaws with highly rated companies defaulting in the short term. This has led regulators, investors, companies and researchers aiming to improve the system. This thesis details the study of this aim to improve the existing credit ratings system through a conceptual perspective, as well as developing it into a more comprehensive and overarching new corporate ratings methodology. In doing so, organisational performance appeared to be an apparent solution, to be considered as the main basis on which to derive new ratings for a company. However organisational performance has its own conceptual disagreements between managers and researchers concerning the dimensions to be measured for overall organisational performance. Therefore, this study attempted two tasks: to establish a link between ratings and organisational performance, and to identify what should be measured for overall organisational performance. This resulted in the development of new corporate ratings methodology based upon the overall organisational performance measurement in case of publicly traded companies. A mixed methods research strategy combined with a qualitative analyses of 10 selected company cases and 24 interviews; and quantitative analyses of the performance of 128 publicly traded companies from the UK, the USA and the India stock exchanges in 4 manufacturing and 3 service industries was adopted in the development, testing and application of ‘new company ratings’ and ‘overall organisational performance measurement’ propositions. Secondary data was obtained from companies’ annual reports, sustainability reports, social responsibility reports, performance reports available from companies’ official websites; and company profiles generated by trade analyst companies such as Bloomberg and Morningstar. Primary data was collected from company managers, industry experts, trade analysts and investors through telephonic or face-to-face semi-structured interviews. Company reports and interview transcripts were analysed using qualitative content analysis. A metaphor was applied to understand and to derive the concept of overall organisational performance measurement in terms of stability, resilience and sustainability. A secondary data survey of 128 companies was conducted to test three hypotheses of organisational performance (OP) based ratings, stability – resilience – sustainability as main dimensions of OP, and the application of an overall OP score to derive new corporate ratings. Performance data for 54 dimensions for 128 companies was collected and analysed, applying reliability analysis, principal components analysis, multiple discriminant analysis and non-parametric independent sample tests of Mann-Whitney U and Kruksal-Wallis. All hypotheses were accepted proving the concept and model based on statistical and subjective significance. Findings suggest there is a strong link between corporate ratings and organisational performance (OP), and OP measurement could be utilised to provide improved and overarching new corporate ratings as compared to existing credit ratings. A significant difference was found to exist between new corporate ratings and existing credit ratings, with new corporate ratings having a better predictive accuracy of company performance over a three years duration. Sustainability was found to contribute more towards measurement of organisational performance as compared to the traditional dimension of stability, comprising financial and operational performance. Very high reliability and principal component scores for sustainability proved that organisational effectiveness can be measured as one of the contributing dimensions to overall organisational performance. Other findings suggest that there is a clear divide between researchers studying OP as a variable and developing a framework in which to measure it. Overall OP can be measured by applying the conceptual lenses of stability, sustainability and resilience, comprising various sub-dimensions. Major and novel contributions of this research are: a new approach in providing corporate ratings based upon overall organisational performance, and a new concept of measuring overall organisational performance in terms of stability, resilience and sustainability.

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Mills, Heleen. « An investigation of the marketing performance measurement practices of South African organisations ». Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5431.

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Thesis (MComm (Business Management))--University of Stellenbosch, 2010.
ENGLISH ABTRACT: The marketing function has been characterised as the only result-producing function of the organisation and as having the responsibility for achieving profitable revenue growth by means of demand creation. Marketing performance measurement thus not only influences organisational performance, but also influences the marketing function’s stature within the organisation. Hence, marketing performance measurement is a critical management task. However, the negligence of the marketing function to demonstrate its contribution to organisational performance has caused the marketing function to lose its stature within the organisation and consequently, has a limited role in organisational strategy formulation. Only by implementing proper performance measurement practices, will the marketing function regain its credibility with top management, the organisation and resume a central role in organisational strategy. Marketers’ negligence to measure their performance is linked to the paucity of research in marketing performance measurement. The intricacy of problems marketers have to overcome concerning performance measurement adds to their disinclination to measure marketing’s performance. Nevertheless, if marketing performance is not measured, marketing will be unable to contribute to long-term organisational success. The aim of this study was therefore to investigate the marketing performance measurement practices of South African organisations. The marketing performance measurement practices were investigated by focussing on: (1) the overall satisfaction with the existing measures of marketing performance, (2) the marketing performance measures considered by top management, (3) the periodicity of collection of marketing performance measures, (4) the importance top management attaches to the marketing performance measures, (5) the types of benchmarks employed, and lastly (6) whether and how the marketing asset was measured. The results of the study indicated that the South African marketers in this study are uninformed about proper marketing performance measurement practices and that marketing performance measurement is still in the development phases in these South African organisations. The surveyed marketers’ satisfaction with the existing measures of marketing performance indicated their ignorance about the state of marketing performance measurement in South Africa. “Financial measures” emerged as the dominant marketing performance measure. In comparison to the other measures in the study, “financial measures” were collected most often, considered most often and deemed the most important marketing performance measure. Internal benchmarks were used by the majority of marketers in this study while external benchmarks were rarely employed. Only the minority regularly measured the marketing asset. A more balanced set of marketing performance measures was proposed to replace the existing dominant “financial measures” presently utilised by most organisations in this study. It was further recommended that top management set aside their bias towards non-financial measures, considering their influence on the surveyed marketers’ use of marketing performance measures. The introduction of external benchmarks in marketing performance measurement practices was suggested, since the predominant use of internal benchmarks creates a false impression of confidence of the state of marketing performance. It was also recommended that marketers develop measures to quantify the marketing asset. The last recommendation was that the South African Marketing Research Association (SAMRA) should stimulate research in the field of marketing performance measurement.
AFRIKAANSE OPSOMMING: Die bemarkingsfunksie is al bestempel as die enigste funksie in die onderneming wat werklik ‘n direkte bydrae lewer tot die winsgewende groei in die onderneming se inkomste. Die prestasie van die onderneming, asook die bemarkingsfunksie se reputasie in die onderneming word beide deur bemarkingsprestasiemeting beïnvloed. Daarom is bemarkingsprestasiemeting ‘n kern bestuursaktiwiteit in die onderneming. Ongelukkig het bemarkers se onvermoë om bemarkingsprestasie te meet, veroorsaak dat die bemarkingsfunksie nie meer hoog geag word in die onderneming nie. Gevolglik, is die bemarkingsfunksie nie meer in ‘n posisie om ‘n bydrae te lewer tot die onderneming se strategiese besluitneming nie. Om bemarking se status as ‘n waardevolle en belangrike organisatoriese funksie te herstel, moet bemarkers prestasiemetingspraktyke ontwikkel. As gevolg van die min navorsing oor hierdie onderwerp en die blote kompleksiteit van die probleme wat bemarkers in die gesig staar in verband met bemarkingsprestasiemeting, is bemarkers nie gretig om hul prestasie te meet nie. Indien bemarkers nie hul prestasie meet nie, sal die bemarkingsfunksie nie in staat wees om ‘n bydrae tot die prestasie van die onderneming, te lewer nie. Die doel van hierdie studie was dus om die bemarkingsprestasiemetingpraktyke van Suid-Afrikaanse ondernemings te ondersoek. Om bemarkingsprestasiemetingpraktyke te ondersoek was die volgende faktore in ag geneem: (1) bemarkers se tevredenheid ten opsigte van hul huidige bemarkingsprestasiemaatstawwe, (2) watter bemarkingsprestasiemaatstawwe deur topbestuur oorweeg word, (3) hoe gereeld bemarkingsprestasiemaatstawwe ingesamel word, (4) hoe belangrik topbestuur die bemarkingsprestasie-maatstawwe ag, (5) teen watter norme Die bemarkingsfunksie is al bestempel as die enigste funksie in die onderneming wat werklik ‘n direkte bydrae lewer tot die winsgewende groei in die onderneming se inkomste. Die prestasie van die onderneming, asook die bemarkingsfunksie se reputasie in die onderneming word beide deur bemarkingsprestasiemeting beïnvloed. Daarom is bemarkingsprestasiemeting ‘n kern bestuursaktiwiteit in die onderneming. Ongelukkig het bemarkers se onvermoë om bemarkingsprestasie te meet, veroorsaak dat die bemarkingsfunksie nie meer hoog geag word in die onderneming nie. Gevolglik, is die bemarkingsfunksie nie meer in ‘n posisie om ‘n bydrae te lewer tot die onderneming se strategiese besluitneming nie. Om bemarking se status as ‘n waardevolle en belangrike organisatoriese funksie te herstel, moet bemarkers prestasiemetingspraktyke ontwikkel. As gevolg van die min navorsing oor hierdie onderwerp en die blote kompleksiteit van die probleme wat bemarkers in die gesig staar in verband met bemarkingsprestasiemeting, is bemarkers nie gretig om hul prestasie te meet nie. Indien bemarkers nie hul prestasie meet nie, sal die bemarkingsfunksie nie in staat wees om ‘n bydrae tot die prestasie van die onderneming, te lewer nie. Die doel van hierdie studie was dus om die bemarkingsprestasiemetingpraktyke van Suid-Afrikaanse ondernemings te ondersoek. Om bemarkingsprestasiemetingpraktyke te ondersoek was die volgende faktore in ag geneem: (1) bemarkers se tevredenheid ten opsigte van hul huidige bemarkingsprestasiemaatstawwe, (2) watter bemarkingsprestasiemaatstawwe deur topbestuur oorweeg word, (3) hoe gereeld bemarkingsprestasiemaatstawwe ingesamel word, (4) hoe belangrik topbestuur die bemarkingsprestasie-maatstawwe ag, (5) teen watter normeDie bemarkingsfunksie is al bestempel as die enigste funksie in die onderneming wat werklik ‘n direkte bydrae lewer tot die winsgewende groei in die onderneming se inkomste. Die prestasie van die onderneming, asook die bemarkingsfunksie se reputasie in die onderneming word beide deur bemarkingsprestasiemeting beïnvloed. Daarom is bemarkingsprestasiemeting ‘n kern bestuursaktiwiteit in die onderneming. Ongelukkig het bemarkers se onvermoë om bemarkingsprestasie te meet, veroorsaak dat die bemarkingsfunksie nie meer hoog geag word in die onderneming nie. Gevolglik, is die bemarkingsfunksie nie meer in ‘n posisie om ‘n bydrae te lewer tot die onderneming se strategiese besluitneming nie. Om bemarking se status as ‘n waardevolle en belangrike organisatoriese funksie te herstel, moet bemarkers prestasiemetingspraktyke ontwikkel. As gevolg van die min navorsing oor hierdie onderwerp en die blote kompleksiteit van die probleme wat bemarkers in die gesig staar in verband met bemarkingsprestasiemeting, is bemarkers nie gretig om hul prestasie te meet nie. Indien bemarkers nie hul prestasie meet nie, sal die bemarkingsfunksie nie in staat wees om ‘n bydrae tot die prestasie van die onderneming, te lewer nie. Die doel van hierdie studie was dus om die bemarkingsprestasiemetingpraktyke van Suid-Afrikaanse ondernemings te ondersoek. Om bemarkingsprestasiemetingpraktyke te ondersoek was die volgende faktore in ag geneem: (1) bemarkers se tevredenheid ten opsigte van hul huidige bemarkingsprestasiemaatstawwe, (2) watter bemarkingsprestasiemaatstawwe deur topbestuur oorweeg word, (3) hoe gereeld bemarkingsprestasiemaatstawwe ingesamel word, (4) hoe belangrik topbestuur die bemarkingsprestasie-maatstawwe ag, (5) teen watter norme vidie bemarkingsprestasiemaatstawwe gemeet word en laastens (6) op watter manier en hoe gereeld die bemarkingsbate gemeet word. In hierdie studie is bevind dat Suid-Afrikaanse bemarkers oningelig is oor bemarkingsprestasiemetingpraktyke en dat bemarkingsprestasiemeting nog in die ontwikkelingsfase in Suid-Afrikaanse ondernemings is. Die bemarkers in die studie se tevredenheid met hul bestaande bemarkingsprestasiemaatstawwe, weerspieël hul onkunde oor die toestand van die bemarkingsprestasiemeting in Suid-Afrika. Die resultate dui aan dat "finansiële maatstawwe" die dominante bemarkingsprestasiemaatreël onder beide topbestuur en bemarkers in hierdie studie is. In vergelyking met die ander bemarkingsprestasiemaatstawwe in die studie, is "finansiële maatstawwe" die meeste ingesamel, meer dikwels oorweeg en ook as die belangrikste bemarkingprestasiemeeting geag. Die meerderhied bemarkers in hierdie studie maak gebruik van interne norme, terwyl eksterne norme selde gebruik word. Slegs die minderheid van bemarkers in hierdie studie, het die bemarkingsbate op ‘n gereelde basis gemeet. Aanbevelings is gemaak dat ‘n meer gebalanseerde stel bemarkingsprestasiemaatstawwe ontwikkel moet word, omdat "finansiële maatstawwe" huidiglik bemarkingsprestasiepraktyke oorheers. Verder is aanbeveel dat die topbestuur van ondernemings hul vooroordeel teenoor nie-finansiële maatstawwe ter syde stel, aangesien bemarkers, in hierdie studie, se gebruik van bemarkingprestasiemaatstawwe daardeur beïnvloed word. Die gebruik van eksterne norme in die respondente se bemarkingsprestasiemetingpraktyke is voorgestel, omdat die gebruik van slegs interne norme ‘n vals indruk van vertroue in die toestand van die bemarkingprestasie skep. Aangesien die minderheid van die respondente gereeld bemarkingsbates gemeet het, is daar aanbeveel dat die betrokke maatstawwe ontwikkel moet viiword. Ten slotte word aanbeveel dat die Suid-Afrikaanse Bemarkingsnavorsingvereniging navorsing op die gebied van bemarkingprestasiemeting moet stimuleer.

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Al, Ishaqi Suad Abdullah. « Performance measurement systems in public organisations : the case of PART in Oman ». Thesis, University of Liverpool, 2018. http://livrepository.liverpool.ac.uk/3022510/.

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Tian, Xiaoran. « An investigation of the current system of destination management organisations : the case of China ». Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/2990.

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This research investigates Destination Management Organisation (DMOs) in China, and looks at their functions and their adoption of Performance Measurement Systems (PMSs). A two-stage questionnaire survey has adopted to achieve the pre-determined aims of the research. Finally, ninety-three DMOs took part in the first stage survey and thirty-four DMOs were involved in the second stage survey. The key findings from the research are as follows. (1) Irrespective of their nature and level, Chinese DMOs attached most importance to the functions of “economic-driver”, “marketing” and “coordination & collaboration”. (2) DMOs attached a second level of importance to the functions of “operator”, “administrator”, “statistics” and “training”; however, particularly at municipality and city levels; also Chinese public DMOs paid more attention to these aspects. (3) Chinese public DMOs, particularly at provincial and city level, placed more emphasis on the functions of “regulator” and “legitimacy”. (4) Chinese higher-level public DMOs paid less attention to the function of “public awareness”, “funding” and “international relations”, however they did performed much better than non-public lower-level DMOs to these tasks. (5) Chinese governmental DMOs at higher-level, and private DMOs, were the best at adopting PMSs in their organisations. (6) The PMSs of Chinese DMOs paid greatest attention to measuring the aspects of “visitor”, “earning” and “marketing”, and medium levels of attention to the aspects of “stakeholder”, “operation” and “event”, and relatively low attention to evaluating their performance of the aspects of “employment” and “innovation” in their organisations. Finally, a refined PMS model that could be adopted by Chinese DMOs in the future was developed at the end. Based on the above findings, the refined model aimed to measure the performance of “stakeholders”, “employees” and “customers” by assessing the outcomes of the aspects of “management” and “marketing” for Chinese DMOs. The refined PMS model was developed and based on the top-down operation system that currently existed in China and was supposed to pursue every major aspect of the system for each stakeholder in the DMOs.

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S, Källkvist Teemu, et Samuel Terstad. « Prestationsmätning i Icke Vinstdrivande Organisationer : En Fallstudie ». Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14590.

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I en allt mer konkurrenskraftig och snabbt föränderlig miljö måste dagens organisationer identifiera sina befintliga positioner, klargöra sina mål samt fungera mer effektivt och ändamålsenligt. Dessa premisser gäller också för icke vinstdrivande organisationer som även de behöver anpassa sig efter denna nya verklighet för att överleva. Ett prestationsmätningssystem (PMS), som sammanfattningsvis är ett redskap för att säkerställa att organisationer uppfyller sina mål och sitt syfte, kan hjälpa till att klara av dessa utmaningar. Det finns dock studier som visar att chefer och uppdragsgivare i icke vinstdrivande organisationer är allt mer oroliga över att mäta och hantera organisatoriska prestationer. Studien syftar till att förklara och bidra till en större förståelse av användningsområden och syften med PMS i icke vinstdrivande organisationer. Således blir också syftet med studien att bidra till den befintliga kunskapsbasen inom PMS. Denna kvalitativa fallstudie är utförd på Systembolaget och har primärt samlat in empiriska data genom semistrukturerade intervjuer med sju chefer från tre hierarkiska nivåer i ett av organisationens försäljningsdistrikt, men även genom dokument. Genom analys och diskussion av det empiriska materialet i förhållande till den teoretiska referensramen har vi dragit slutsatserna att ändamålet med PMS är densamma för icke vinstdrivande organisationer som för vinstdrivande organisationer. Vi har identifierat PMS som ett managementverktyg för efterlevnad och utveckling av strategier samt nå mål och visioner. Studien visar även att ett strategiskt sammanpassat PMS med fokus på icke-finansiella mått tydligt kopplade till verksamheten, kan ha betydelse för översättningen av icke vinstdrivande organisationers strategi till ett önskvärt handlingssätt och resultat.
An increasingly competitive and quickly changing environment requires today’s organizations to clarify their goals, identify their existing positions, and function more efficiently and effectively. These premises also apply to nonprofit organizations that also need to adapt to this new reality to survive. A performance measurement system (PMS) that, in short terms, is a tool for ensuring that organizations meet their goals and purposes can help to cope with these challenges. However, studies shows that measuring and managing organizational performance is an increasing concern for managers and constituents in nonprofit organizations. The purpose of the study is to explain and contribute to a greater understanding of the use and purpose of PMS in nonprofit organizations. Thus, the purpose of the study will also be to contribute to the existing knowledge base within the field of performance measurement. This qualitative case study is conducted on Systembolaget and has collected empirical data primarily through semi-structured interviews with seven managers from three hierarchical levels in one of the organization's sales districts, but also through documents. Through an analysis and discussion of our empirical findings in relation to our theoretical framework, one of the conclusions is that the purpose of PMS is the same in nonprofit organizations as for profit-making organizations. We have identified PMS as a management tool for adherence and development of strategies as well as achieving goals and visions. The study also shows that a strategically aligned PMS focusing on nonfinancial measures clearly linked to operations can be important when it comes to translation of nonprofit organization's strategy into desirable actions and results.

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Hammar, Jenny, et Erik Lagerborg. « Performance measurement and evaluation for cultural non-profit organisations : A model developed for Swedish museums ». Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35859.

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This study highlights the difficulty for non-profit cultural organisations to measure and evaluate the performance of their operations. The goal was to suggest and test a model for performance evaluation that can be used by museums, more specifically it was developed for Swedish Museums. The theoretical framing of the study is Operations Management. With this being a practical and problem-solving research discipline, the pragmatic approach with Design Science research was chosen as the methodological foundation. Based on this strategy several research methods were used in the process of solving the problem and designing the model. Based on previous models for performance evaluation, with the adaptation to the setting of Swedish Museums a model was presented, tested and evaluated in the study. The study was delimited to the design phase and implementation was not part of the report. After having tested the model, a follow-up interview was conducted. In the interview, the test results were presented to a museum manager in order to validate that the model can be used as a tool for decision support and as a way to report non-financial results to stakeholders such as politicians or their representatives.

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Fried, Andrea, et Volker Linss. « Towards an Advanced Impact Analysis of Intangible Resources in Organisations ». Universitätsbibliothek Chemnitz, 2005. http://nbn-resolving.de/urn:nbn:de:swb:ch1-200501203.

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The paper refers to the discussion of measuring and assessing knowledge capital. In particular, the interconnectedness of the intangible resources in organizations is not well represented in the methodical approaches. Moreover, the identification of driver resources which is strongly connected with this question is far from being solved in a satisfactory manner. Therefore, this article reviews existing methods of the scenario analysis in view of the performance measurement discussion and contributes towards an advanced analysis of resources in organizations.

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Van, Staden André. « The balanced scorecard as performance measurement and personal development tool in a steel organisation / André van Staden ». Thesis, North-West University, 2009. http://hdl.handle.net/10394/4801.

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The Balanced Scorecard (BSC) is a strategic management tool that provides the manager with a clear and concise picture of the business's health and progress in reaching the goals of the business (Norton & Kaplan, 1992: 71-79). The BSC is a set of financial and non-financial measures relating to a company's critical success factors. Of late the BSC was also used as a personal development tool – measuring the individual's performance towards set personal growth targets. The BSC process has been part of ArcelorMittal, Vanderbijlpark Works for many years. This process can add great value to a company if managed effectively- the question is thus: is the BSC effectively implemented in ArcelorMittal, Vanderbijlpark Works? It was decided to conduct a study to determine the status of the BSC with one main objective and two secondary objectives, namely to – • establish whether ArcelorMittal, Vanderbijlpark Works is effectively using the BSC tool as a performance measurement and a personal development tool (main objective); • determine if there is a difference between the effective implementation of the BSC as a performance management and personal development tool within the different business units within ArcelorMittal, Vanderbijlpark Works. These units are Iron Making, Steel Making, Rolling, Engineering and Staff (Secondary objective 1): and • determine if there is a difference between the effective implementation of the BSC as a performance management and personal development tool between different role gradings (these roles are defined as E, F and G roles) in ArcelorMittal, Vanderbijlpark Works (Secondary objective 2). An empirical study was conducted in ArcelorMittal, Vanderbijlpark Works. A questionnaire was used as the measuring instrument and was issued via the HR Department to a target group of 724 employees. The questionnaires consisted of 25 questions divided into 2 sections to test both the effectiveness of the BSC as a performance management tool and a personal development tool. To analyse the data, descriptive statistics and frequency distributions were used and calculated in Microsoft PHStat. From these results the following conclusions were drawn. • The BSC process is well entrenched in ArcelorMittal, Vanderbijlpark Works, but lacks overall effectiveness; • The BSC does encourage people to self-develop, but development plans are lacking, not enough time for training is given and managers must show a real intent to develop their people. From the study and the conclusions drawn, the following recommendations were made. • Address the issue of mistrust between the employees and their supervisory management. • Managers should make allowance for individuals to make mistakes. • Encourage innovation in the organisation. • More effort should be applied to translate the company strategic objectives into workable (and measurable) KPI 's at the lower levels of the organisation. • ArcelorMittal should make a concerned effort to allow more time for training and self-development during normal working hours. • Revisit all KPI's for weight allocation. All the departments and all the levels in the organisation see this as a drawback of the BSC system. • Test the applicability of the KPis. Ensure that the KPis on the BSC are clear and that these reflect the effort the company requires form the individual. • Allow more participation of the individual during the compilation of the BSC (this will improve buy-in). • The E-role level communicates very well downwards to the lower levels in the organisation. Take key learning aspects from this group, and skill the F-role and G-role levels to the same extent.
Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.

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Roberts, Alexander. « An examination of alignment of performance measurement and reward of managers in organisations undertaking strategic change ». Thesis, London Business School (University of London), 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.437055.

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Willner, Daniel, et Stavros Zafeiridis. « Challenges and the use of performance measurements in humanitarian supply chains ». Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21767.

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The field of humanitarian logistics and supply chain management is increasingly the subject of research. Even though there has been some research in the field in the past, the necessity for more research related to the measurement of the effectiveness of humanitarian supply chains is required. Humanitarian supply chain management deals not only with natural disasters but also with man-made disasters. Thus, different types of disasters create different challenges for humanitarian aid. Moreover, the different stages of the disasters require different courses of action. The lack of extended research in the field of humanitarian supply chain and logistics, the increase of the impact of disasters as well as the differences between the commercial and the humanitarian supply chains, make it clear that the sector should find ways to improve its efficiency. Tools and metrics can be used to measure and improve the efficiency of the supply chains. According to literature there are no sophisticated measures of effectiveness for humanitarian logi stics and supply chains. The purpose of this thesis is to identify the main challenges in humanitarian supply chains and what is the role of performance measurements in humanitarian operations. Moreover, the thesis aims to identify an appropriate model for measuring and thus, enhancing performance in the humanitarian supply chains. The research strategy chosen for this study is a holistic multiple case study. The empirical data is collected through interviews. For this research in total 3 organisations’ representatives and 2 volunteers were interviewed. The collected data have been analysed by combining theories and previous studies in the literature. The main findings from analysing the empirical data revealed that, depending on the disaster phase, humanitarian organisations face different challenges in their supply chains. By implementing appropriate performance measurements, the humanitarian organisations can limit the impact of the challenges in the supply chain operations, gain more relevant and precise information regarding the humanitarian operations, and enhance supply chain coordination among different stakeholders. As an outcome, by implementing appropriate performance measurement systems, the humanitarian organisations can overcome some of these challenges in their supply chains, and therefore enhance the overall supply chain performance.

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Thèses sur le sujet « Organisational performance measurement »

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