Bibliographies thématiques / Inciviltà

Littérature scientifique sur le sujet « Inciviltà »

Auteur : Grafiati
Publié le 10 mars 2023

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Articles de revues sur le sujet "Inciviltà"

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Triventi, Moris. « Segni di inciviltà sul territorio e “paura” del crimine ». Quaderni di Sociologia, no 48 (1 décembre 2008) : 71–99. http://dx.doi.org/10.4000/qds.838.

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Spadafora, Natalie, Jan C. Frijters, Danielle S. Molnar et Anthony A. Volk. « Do little annoyances relate to bullying ? The links between personality, attitudes towards classroom incivility, and bullying ». Educational and Developmental Psychologist 37, no 1 (23 janvier 2020) : 30–38. http://dx.doi.org/10.1017/edp.2019.20.

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AbstractCivility relates to following rules that typically are aimed at promoting positive social behaviour. A lack of civility can be either intentional (e.g., insulting a classmate) or unintentional (e.g., packing up early). Civility is an important issue within classroom settings because it not only influences classroom functioning, but may also serve as a gateway to more serious antisocial behaviour. With regard to the latter, we were specifically interested in whether attitudes towards behaviour deemed as ‘incivility’ were associated with more serious bullying behaviour. Beyond any associations with each other, we were also interested in whether incivil attitudes and bullying share common personality correlates among adolescents. To answer these questions, our study examined the links between HEXACO personality traits, intentional and unintentional incivility, and bullying. Adolescents (n = 396) completed self-report questionnaires, and results were analysed with structural equation modelling. There were similarities and differences between the personality correlates of bullying and attitudes towards the two kinds of incivility. In particular, we found a significant association between personality and bullying behaviour that was mediated by attitudes towards intentional incivility. Our results highlight the importance of increasing awareness of educators regarding classroom incivility, given its potential negative implications within a school setting.
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Phillips, Tim, et Philip Smith. « Emotional and behavioural responses to everyday incivility ». Journal of Sociology 40, no 4 (décembre 2004) : 378–99. http://dx.doi.org/10.1177/1440783304048382.

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Although antisocial behaviour has become an issue of political and policy concern, social science lacks basic information on such events. This article explores one aspect of such everyday incivility - how people react emotionally and behaviourally to the badly behaved stranger. Mainstream criminology, as well as the social theory of Goffman and Bauman, is oriented around a fear/avoidance vision. This dominant paradigm is unnecessarily restrictive on intellectual inquiry. A raft of other options including anger/intervention; disgust/aversion and indifference/do nothing are analytically reconstructed from the classical social theory of Durkheim, Elias and Simmel. These various models are applied to incidents coded from the transcripts of the Melbourne Everyday Incivility Project. The results show that emotions and behaviours tend to pair up as predicted. Fear/avoidance, however, is a relatively uncommon response to incivil encounters. Anger/intervention and indifference/do nothing are more frequent. The former is especially associated with events where the respondent is a ‘victim’, and the latter with those where the respondent is an onlooker. These findings suggest the limitations of current criminological research in areas related to incivility and fear of crime, and have implications for collective efficacy, social capital and broken windows criminology.
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Elizabeth, Junie, et Neethika Raveendran. « SOCIAL ACCULTURATION, WORKPLACE INCIVILITY AND DIVERSITY ». International Journal of Advanced Research 9, no 07 (31 juillet 2021) : 203–8. http://dx.doi.org/10.21474/ijar01/13118.

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The advent and dissemination of technology had made it possible for people to move from one region to another. The movement of people from one geographical area to another resulted in the transfer and exchange of cultures and ways of life. When individuals move from one location to another, they often experience culture shock, given that the culture they are used to is different from the one they have gone to. To adapt, these individuals had to learn and accept the new way of life so as to successfully live and work in a new environment. The process by which an individual acquire, adjusts, and adapts to a new culture is known as social acculturation. In this article, an analysis is made on the impact of social acculturation on the efforts to fight workplace incivility and in the promotion of diversity and inclusivity. The analysis showed that. Through social acculturation, individuals who visited a new environment for the first time experienced acculturative stress. The stress caused those affected to behave in a way that fostered incivility at the workplace. Some of the incivil behaviors expressed by immigrant workers include absenteeism, laziness at work, depression, among others. Social acculturation had also played a role in the assimilation of bad behaviors carried from one culture into a new one by replacing them with the most dominant culture, thus eliminating work-related incivility among new immigrants. Social acculturation had also been crucial in enhancing inclusivity and diversity. Social acculturation enabled the sharing of different cultures through the exchange of food, language, and religion. These cultural phenomenon played important roles in bringing people from diverse backgrounds together, thus fostering diversity and inclusivity regardless among global populations regardless of individual culture and social backgrounds. Acculturation had also played a key role in enhancing globalization which is the most significant arena where diversity and inclusivity play out. By exchanging and adapting to a new culture, people were able to work and live together in peace and harmony.
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Kim, Haemi, et Hailin Qu. « Employees’ burnout and emotional intelligence as mediator and moderator in the negative spiral of incivility ». International Journal of Contemporary Hospitality Management 31, no 3 (18 mars 2019) : 1412–31. http://dx.doi.org/10.1108/ijchm-12-2017-0794.

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Purpose This paper aims to study how the negative spiral of incivility from customers to employees happens by measuring the mediating effect of employees’ burnout. Moreover, it investigates how to mitigate the detrimental influences of customer incivility by assessing the moderating effect of employees’ emotional intelligence. Design/methodology/approach A cross-sectional questionnaire survey using MTurk was conducted, targeting full-service restaurant employees. Descriptive statistic, confirmatory factor analysis, structural equation modeling and hierarchical multiple regression analysis were applied. Findings The results presented that there is a direct relationship between customer incivility and employee incivility toward customers and coworkers. Additionally, employees’ burnout significantly mediates the relationship between customer incivility and employee incivility. Moreover, it presented the significant moderating effect of employees’ emotional intelligence on the relationship between customer incivility and employee incivility. Research limitations/implications Experiences of customer incivility during a service encounter directly trigger employee incivility. Moreover, customer incivility indirectly leads to employee incivility by increasing employees’ burnout. In addition, employees’ emotional intelligence mitigates a negative spiral of incivility from customers to employees. However, this study has limitations that provide suggestions for future research. Originality/value This research shows how customer incivility causes employee incivility in the workplace. It also shows a significant moderating role of employees’ emotional intelligence to mitigate the influence of customer incivility on employee incivility.
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Daniels, Shanna R., et Samantha L. Jordan. « The Effect of Paternalism on Incivility : Exploring Incivility Climate as an Important Boundary Condition ». Journal of Leadership & ; Organizational Studies 26, no 2 (23 août 2018) : 190–203. http://dx.doi.org/10.1177/1548051818795817.

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In this article, we examine the effects of paternalism on experienced incivility across two studies. Study 1 examines the paternalism—experienced incivility relationship in a sample of health care employees, and Study 2 examines a moderated–mediated relationship, with incivility climate as the moderator of the paternalism—experienced incivility relationship, and counterproductive work behavior as the outcome. Results from these studies suggest that paternalism has a significant positive direct effect on incivility, and an indirect effect on counterproductive work behavior through experienced incivility. Moreover, our results suggest that the relationship between paternalism and experienced incivility is moderated by incivility climate, such that the effect of paternalism on experienced incivility is stronger at higher levels of incivility climate tolerance and lower levels of incivility climate policy.
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Holm, Kristoffer, Eva Torkelson et Martin Bäckström. « Exploring links between witnessed and instigated workplace incivility ». International Journal of Workplace Health Management 12, no 3 (3 juin 2019) : 160–75. http://dx.doi.org/10.1108/ijwhm-04-2018-0044.

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Purpose The purpose of this paper is to explore how witnessing workplace incivility from coworkers and supervisors relates to instigating incivility toward others. A further aim was to investigate if witnessed incivility is indirectly related to instigated incivility via perceived stress and low job satisfaction. An additional aim was to study if control, social support and job embeddedness moderate the relationships between witnessed and instigated incivility. Design/methodology/approach A total of 978 individuals, sourced from a Swedish trade union, completed an online questionnaire. Findings The results showed that witnessed incivility, mainly from coworkers but also from supervisors, was related to instigated incivility. Although witnessed incivility was related to both perceived stress and low job satisfaction, witnessed incivility was not linked to instigated incivility via perceived stress or low job satisfaction. In addition, the results showed that participants who had witnessed coworker incivility and at the same time perceived high levels of control, social support (from coworkers) or job embeddedness on average reported higher levels of instigated incivility. Similarly, participants who had witnessed supervisor incivility and at the same time perceived high levels of control, social support (from coworkers and supervisors) or job embeddedness on average reported higher levels of instigated incivility. Originality/value The findings expand the literature on bystander workplace incivility and highlight the importance of including experienced psychosocial work factors in models of incivility.
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Musairah, S. K., Sabiroh Md Sabri et Anis Farhana. « Modeling Workplace Incivility as a Social Process Towards Sustainable Workforce in the Malaysian Context ». Jurnal Intelek 16, no 1 (26 janvier 2021) : 175–82. http://dx.doi.org/10.24191/ji.v16i1.378.

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Twenty years since the concept of workplace incivility has been introduced, research has been conducted in a variety of directions. While the literature has been expanding and it has been reported that as many as 96% employees have experienced workplace incivility and 99% have seen it, we still do not know how employees interpret of workplace incivility. Given that such an interpretation of the social process can affect the future thought and behavior of people, this information is important to understand workplace incivility beyond behavioral description. Although we have a comprehensive conceptual understanding of workplace incivility, without understanding the employees’ beliefs about incivility, we cannot effectively develop an integrative model of workplace incivility. The aim of this study is to develop a model on workplace incivility as a social process that includes interaction during and after the occurrence of incivility at the workplace. In addition, this research also aims to create awareness about workplace incivility; as well as employees’ preferences on how to address incivility at work and who should handle it. This qualitative study will investigate workplace incivility to understand incivility from the perspective of employees, refine the theoretical understanding of workplace incivility construct, and collecting data to develop the integrative model of workplace incivility. Employees will be asked to answer open-ended survey questions about the characteristics of workplace incivility and questions about why it happens. Responses will be analyzed with the phenomenological method. This research can also ease the development of practical strategies to manage and prevent workplace incivility. Therefore, the findings of this study can serve as a basis for specific prevention and intervention techniques that can be built in the future. This is because, it is important to uncover effective strategies to manage workplace incivility to improve employee well-being, which in turn would influence organizational performance.
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Holm, Kristoffer, Eva Torkelson et Martin Bäckström. « Models of Workplace Incivility : The Relationships to Instigated Incivility and Negative Outcomes ». BioMed Research International 2015 (2015) : 1–10. http://dx.doi.org/10.1155/2015/920239.

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The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area.
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Witt, Catherine L. « Incivility ». Advances in Neonatal Care 13, no 1 (février 2013) : 1–2. http://dx.doi.org/10.1097/anc.0b013e31828005df.

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Thèses sur le sujet "Inciviltà"

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Connolly, Catherine Mary. « Tracking the incivility footprint : an experience-sampling smartphone application measuring workplace incivility ». Thesis, University of Manchester, 2017. https://www.research.manchester.ac.uk/portal/en/theses/tracking-the-incivility-footprint-an-experiencesampling-smartphone-application-measuring-workplace-incivility(ec080aa7-f758-459f-aac4-e4e42e865b57).html.

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On an everyday basis, employees may be subjected to low intensity negative behaviours from those they work with. Uncivil behaviours may cumulatively add up over time to have detrimental effects on employees’ wellbeing and commitment to stay with their organisation. Since most of the research has been cross-sectional, capturing a snapshot in time, knowledge regarding the day-to-day effects of experiencing workplace incivility is limited The broad aim of the present research was to develop a new data collection tool in the form of a digital diary Smartphone app, to explore these day-to-day effects, measuring face-to-face and online workplace incivility. Three studies were conducted to develop and test the app. The first pilot study sought to test the proposed measures for use in the app. In particular, the commonly used Workplace Incivility Scale (WIS) was adapted to apply to online as well as face-to-face interactions. Statistical analysis of this pilot confirmed that both the face-to-face and online versions of the WIS were reliable and valid, and determined that experiencing workplace incivility via both modes was significantly associated with emotional exhaustion, and intentions to quit. On the basis of the first pilot, the app was developed and its feasibility tested in a second pilot focusing on the usability of the new app, which resulted in minor design changes being implemented prior to the final launch. The main research study sought to validate the new app and test a series of hypotheses about the day-to-day effects of workplace incivility. Participants completed an initial web-based survey and were then instructed to complete the questions on the app for one month. Multilevel analyses revealed that employees experienced higher levels of emotional exhaustion, and intention to quit on days when they were exposed to face-to-face or online incivility. The amount of incivility that participants experience on a day-to-day basis (Level 1) predicts emotional exhaustion, and intention to quit on a daily basis, and the average amount of incivility (Level 2) that participants experience also predicts their emotional exhaustion, and intention to quit when not considering other factors. Anger and fear were found to mediate the relationship between both forms of incivility and intention to quit. For the rumination-mediated models, the relationship between both forms of workplace incivility and emotional exhaustion is significantly mediated by rumination. Theoretically, this research contributes by providing insight into workplace incivility and its effects on a daily basis. Methodologically, this research advances the field by providing a new reliable and valid repeated measures data collection tool that other researchers may share to overcome and build upon the limitations inherent in cross-sectional studies.
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Jordan, Nicholas. « PREDICTORS OF CONGRESSIONAL INCIVILITY ». Master's thesis, University of Central Florida, 2008. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4221.

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Many have decried the lack of civility in Congress. However, to this point, few have attempted to isolate individual level explanations for the lack of comity. This research attempts to rectify this lapse. Through matched pair analysis using quota sampling with replacement, the significant predictors of uncivil behaviors are isolated in a Logistic regression. Initially, a sample is established using the New York Times and Washington Post, 1933-2005, inclusive. This time period begins with the 73rd Congress and ends with the 109th. Incidents of incivility were catalogued and the details concerning the individuals involved were gathered. In the end, the research finds several significant predictors of incivility; tenure, ideological extremism, electoral safety, and previous state legislative experience are all significantly associated with the likelihood of engaging in uncivil acts. By isolating the factors that likely contribute to incivility, it may be possible to make recommendations concerning the recruitment of future candidates; recommendations that may lead to a more productive legislature.
M.A.
Department of Political Science
Sciences
Political Science MA
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Marchand-Stenhoff, Sandra Marie. « Academic incivility in higher education ». [Bloomington, Ind.] : Indiana University, 2009. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3386703.

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Thesis (Ph.D.)--Indiana University, Dept. of Higher Education Administration, 2009.
Title from PDF t.p. (viewed on Jul 15, 2010). Source: Dissertation Abstracts International, Volume: 70-12, Section: A, page: 4595. Adviser: John P. Bean.
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Jordan, Nicholas Edward. « Predictors of incivility in Congress ». Orlando, Fla. : University of Central Florida, 2008. http://purl.fcla.edu/fcla/etd/CFE0002153.

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Preston, Megan. « Creating Conflict : Antecedents of Workplace Incivility ». TopSCHOLAR®, 2007. http://digitalcommons.wku.edu/theses/415.

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Incivility is defined as rude and discourteous behavior or displaying a lack of regard for others. As indicated by prior research (e.g., Pearson, Andersson, & Porath. 2000), the frequency and conscquences of uncivil behavior may result in a decline in psychological well-being, reduced job satisfaction, decreased organizational commitment, and increased turnover. However, much of the research to date has examined the relationship between personally experienced incivility and an assortment of job outcomes (Andersson & Pearson, 1999; Cortina et al., 2001; Pearson et al., 2000). The current study is distinct in that it addressed some of the potential factors that are likely to lead to incivility. Specifically, this study examined how job governance, autonomy, interaction style, competition, and email reliance relate to a climate of incivility. Data for the study come from a national sample of law school faculty (N =1,300; 52% males; 86% white) who were members of the Association of American Law Schools (AALS). Results from a series of multiple regression analyses indicated that four of the five proposed antecedents (autonomy, interaction style, governance, and competition) were predictive of an uncivil workplace climate. Results also show that autonomy is a particularly strong predictor of incivility as demonstrated by a stepwise regression analysis. Implications for organizations are discussed.
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Hutton, Scott. « A Longitudinal Study of Workplace Incivility in a Hospital ». University of Cincinnati / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1211989910.

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Sakurai, Kenji. « Coworker Incivility and Incivility Targets’ Work Effort and Counterproductive Work Behaviors : The Moderating Role of Supervisor Social Support ». Bowling Green State University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1300292411.

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Brady, Christopher C. « Gender, Attitudes, and Perceptions of Workplace Incivility ». TopSCHOLAR®, 2007. http://digitalcommons.wku.edu/theses/79.

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The purpose of the present study was to examine perceptions of workplace incivility as a function of observers’ gender, observers’ gender-related attitudes, and the gender of the instigator and target of the mistreatment. The study included data from 102 (65% female, 90% white) participants from various occupations and backgrounds across the United States. Participants completed a web-based survey that consisted of scenarios of uncivil interactions, gender-attitudes, and various demographic information. Results suggest that observers’ gender and gender-related attitudes are important factors in how they perceive workplace incivility. Results also suggest that the gender of those involved in uncivil interactions is less influential. vii
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Winhorst, Sonia. « Workplace Incivility and the Low-Status Target ». TopSCHOLAR®, 2006. http://digitalcommons.wku.edu/theses/984.

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The goal of the present research was to discover if employees in low-status social groups (i.e., women, people of color, sexual minorities, and non-Christians) experience more incivility in the workplace compared to their high-status counterparts. Data come from four different samples of working adults: employees from a property management company (N = 90), employees of a northwestern university (N = 1,843), a national sample of law school faculty (N = 1,256), and employed students from a southern university (N = 243). Participants in all studies completed measures of demographics and personal experiences of incivility at work. A series of t-tests revealed that gender and sexual orientation are most related to experiences of incivility.
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Brown, Kathryn. « Workplace incivility in a large metropolitan healthcare organization ». Thesis, Northern Kentucky University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3622556.

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Healthcare today is constantly transforming as hospital systems are challenged to maximize productivity and value. Factors such as occupational stress, difficult working conditions, unresolved conflict, lack of leadership, and increased complexity of healthcare foster disruptive and uncivil behavior and directly impact work performance, patient safety, and the physical well-being of those providing or supporting the care given to patients. The objectives of this study were to: 1. assess the prevalence of incivility within a large metropolitan healthcare organization, 2. determine differences in the frequency of incivility within select occupational groups, and 3. examine the relation between incivility and productivity, organizational commitment, job satisfaction, and workplace stress. The study was a cross-sectional, correlation design, using survey methodology. Data were collected from employees working in one organization consisting of an acute care facility, outpatient centers, and ambulatory locations. The study population included direct and non-direct patient care job categories and physicians.

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Livres sur le sujet "Inciviltà"

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Bulgarelli, Mauro. Lo scontro delle inciviltà : La guerra in Afghanistan e l'inizio della guerra globale permanente. Genova : F.lli Frilli, 2002.

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Merizalde, Javier. Registros inciviles. Quito, Ecuador : Editorial El Conejo, 2015.

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Protezione incivile. [Milan, Italy] : BUR Rizzoli, 2010.

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Tort, Manuel. Guerra incivil. [Barcelona] : Claret, 2000.

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Tort, Manuel. Guerra incivil. [Barcelona] : Claret, 2000.

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Scritti di impegno incivile. Macerata : Quodlibet, 2013.

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Chen, Gina Masullo. Online Incivility and Public Debate. Cham : Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-56273-5.

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Itzkovich, Yariv, Dorit Alt et Niva Dolev. The Challenges of Academic Incivility. Cham : Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-46747-0.

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¡Ay, Carmela ! : Aquella guerra incivil. Madrid, España : Huerga & Fierro Editores, 2016.

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Roché, Sebastian. La société incivile : Qu'est-ce-que l'insécurité ? Paris : Seuil, 1996.

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Chapitres de livres sur le sujet "Inciviltà"

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Roter, Annette B. « Incivility ». Dans The Dark Side of the Workplace, 16–35. 1 Edition. | New York : Routledge, 2019. : Routledge, 2018. http://dx.doi.org/10.4324/9780203712900-2.

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Itzkovich, Yariv, Dorit Alt et Niva Dolev. « Academic Incivility ». Dans The Challenges of Academic Incivility, 23–31. Cham : Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-46747-0_3.

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Sydnor, Emily. « Signaling Incivility ». Dans A Crisis of Civility ?, 61–80. New York, NY : Routledge, 2019. : Routledge, 2019. http://dx.doi.org/10.4324/9781351051989-5.

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Roddy, Stephen J. « Incivility incarnate ». Dans Translating Chinese Art and Modern Literature, 30–53. Abingdon, Oxon ; New York, NY : Routledge, 2019. | : Routledge, 2019. http://dx.doi.org/10.4324/9781351001243-3.

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Dodd, Lawrence C., et Scot Schraufnagel. « Taking Incivility Seriously ». Dans Politics to the Extreme, 71–91. New York : Palgrave Macmillan US, 2013. http://dx.doi.org/10.1057/9781137312761_4.

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Barton, Keith C., et Li-Ching Ho. « Civility and Incivility ». Dans Curriculum for Justice and Harmony, 140–56. New York : Routledge, 2021. http://dx.doi.org/10.4324/9781003010104-10.

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Esau, Katharina. « Content Analysis in the Research Field of Incivility and Hate Speech in Online Communication ». Dans Standardisierte Inhaltsanalyse in der Kommunikationswissenschaft – Standardized Content Analysis in Communication Research, 451–61. Wiesbaden : Springer Fachmedien Wiesbaden, 2022. http://dx.doi.org/10.1007/978-3-658-36179-2_38.

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AbstractThe origins of research on incivility and hate speech can be traced back to the question of what qualities public communication should have in order to establish and maintain a democratic society. Democracy and public sphere theorists have presented different answers to this question and accordingly developed different concepts of civility. Incivility is a controversial concept associated with a wide spectrum of behaviors. Based on the different theoretical concepts, different indicators of incivility have been used. This chapter summarizes previous theoretical approaches and provides an overview of existing content analytic studies of incivility in online user-generated communication.
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Chen, Gina Masullo. « Incivility and Speaking Out ». Dans Online Incivility and Public Debate, 133–48. Cham : Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-56273-5_6.

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Boatright, Robert G. « Three Arguments for Incivility ». Dans AMINTAPHIL : The Philosophical Foundations of Law and Justice, 161–73. Cham : Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-04013-9_11.

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Okan, Mehmet, A. Banu Elmadağ Baş et Selime Sezgin. « Does Incivility Cost ? Examining the Effects of Incivility in Service Settings ». Dans Rediscovering the Essentiality of Marketing, 877–78. Cham : Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-29877-1_170.

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Actes de conférences sur le sujet "Inciviltà"

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Ophoff, Jacques, Thabiso Machaka et Adrie Stander. « Exploring the Impact of Cyber Incivility in the Workplace ». Dans InSITE 2015 : Informing Science + IT Education Conferences : USA. Informing Science Institute, 2015. http://dx.doi.org/10.28945/2248.

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The world is an interconnected global village due to the increasing adoption and reliance on technology, but an ugly side of the increased usage of technology has come to light. The issue of harassment and abuse on the internet has led to relatively new issues such as cyber harassment, cyber incivility and cyberbullying. A case study was conducted within two faculties at the University of Cape Town (UCT). The research objectives were: to find out how staff members in a workplace have experienced cyber incivility, to find out what effects cyber incivility has on employees, to find out what the motivations are for staff participation in cyber incivility, and to find out what policies a workplace should have in place in order to deal with cyber incivility. The data collected shows that there have been occurrences of cyber harassment and cyber incivility among staff members at UCT. The following effects were found to be consistent with cyber harassment and cyber incivility: decrease in productivity and a toxic working environment. On an individual basis: anger, negative feelings and feelings of inferiority, feeling demotivated, feelings of fear and intimidation, feeling emotional and upset, irritation, loss of self-esteem, stress and wasted time.
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Jabbori Al- Khafaji, Hakim. « Digital Marketing and its effect on reducing the Customer Incivility ». Dans 11th International Conference of Economic and Administrative Reform : Necessities and Challenges. University of Human Development, 2022. http://dx.doi.org/10.21928/icearnc/34.

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The purpose of the research is how to reduce customer incivility to which service providers are exposed during the process of providing various services that lead to abuse, and the problem of research emerges in how to reduce the exposure of service providers to customer incivility that leads to negative effects on them through the adoption of digital marketing, The research aims to test and measure the correlation and effect between the research variables, diagnose the causes of customer incivility and reduce them, and test by developing the two hypotheses of correlation and effect between the two research variables. (48) and the forms valid for analysis (41) with a response rate of (85%), which is statistically acceptable. The questionnaire was adopted for the purpose of data collection and with three axes. The first is the personal information of the respondents and the second is the digital marketing variable with its five dimensions and the one-dimensional customer incivility variable and the number of its paragraphs is eight. On a set of programs and statistical methods for the purpose of analyzing data and reaching results, including Pearson correlation and regression for influence and the program (SPSS.Var. 24), and a set of conclusions were reached, the most important of which is that digital marketing has contributed to reducing the customer’s rudeness by dealing in the same place and talking with the service provider, and it had less impact on him and reduced the negative effects that the service provider was exposed to, and appropriate recommendations were made for treatment.
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Jabbori Al- Khafaji, Hakim. « Digital Marketing and its effect on reducing the Customer Incivility ». Dans 11th International Conference of Economic and Administrative Reform : Necessities and Challenges. University of Human Development, 2022. http://dx.doi.org/10.21928/uhdicearnc/34.

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The purpose of the research is how to reduce customer incivility to which service providers are exposed during the process of providing various services that lead to abuse, and the problem of research emerges in how to reduce the exposure of service providers to customer incivility that leads to negative effects on them through the adoption of digital marketing, The research aims to test and measure the correlation and effect between the research variables, diagnose the causes of customer incivility and reduce them, and test by developing the two hypotheses of correlation and effect between the two research variables. (48) and the forms valid for analysis (41) with a response rate of (85%), which is statistically acceptable. The questionnaire was adopted for the purpose of data collection and with three axes. The first is the personal information of the respondents and the second is the digital marketing variable with its five dimensions and the one-dimensional customer incivility variable and the number of its paragraphs is eight. On a set of programs and statistical methods for the purpose of analyzing data and reaching results, including Pearson correlation and regression for influence and the program (SPSS.Var. 24), and a set of conclusions were reached, the most important of which is that digital marketing has contributed to reducing the customer’s rudeness by dealing in the same place and talking with the service provider, and it had less impact on him and reduced the negative effects that the service provider was exposed to, and appropriate recommendations were made for treatment.
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Sadeque, Farig, Stephen Rains, Yotam Shmargad, Kate Kenski, Kevin Coe et Steven Bethard. « Incivility Detection in Online Comments ». Dans Proceedings of the Eighth Joint Conference on Lexical and Computational Semantics (*SEM 2019). Stroudsburg, PA, USA : Association for Computational Linguistics, 2019. http://dx.doi.org/10.18653/v1/s19-1031.

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Yurtkoru, E. Serra. « Incivility In Digital Era : A Study On Cyberbullying ». Dans Joint Conference ISMC 2018-ICLTIBM 2018 - 14th International Strategic Management Conference & 8th International Conference on Leadership, Technology, Innovation and Business Management. Cognitive-Crcs, 2019. http://dx.doi.org/10.15405/epsbs.2019.01.02.6.

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Febriana, Silvia Kristanti Tri, et Fajrianthi. « A Theoretical Framework for Understanding Cyber Incivility Perpetrators ». Dans International Conference on Psychology in Health, Educational, Social, and Organizational Settings. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008588803130322.

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Eka, Ni Gusti Ayu, et Derek Chambers. « Incivility in Indonesian Nursing Education : A Qualitative Survey ». Dans The 1st International Conference of Indonesian National Nurses Association. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008201200490056.

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Daxenberger, Johannes, Marc Ziegele, Iryna Gurevych et Oliver Quiring. « Automatically Detecting Incivility in Online Discussions of News Media ». Dans 2018 IEEE 14th International Conference on e-Science (e-Science). IEEE, 2018. http://dx.doi.org/10.1109/escience.2018.00072.

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Santos, Sílvio. « HIGHER EDUCATION STUDENTS AND ONLINE INCIVILITY : A GENDERED ISSUE ? » Dans 16th International Technology, Education and Development Conference. IATED, 2022. http://dx.doi.org/10.21125/inted.2022.1158.

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Liu, Leyu, Xin Huang, Jianliang Xu et Yunya Song. « Oasis : Online Analytic System for Incivility Detection and Sentiment Classification ». Dans 2019 International Conference on Data Mining Workshops (ICDMW). IEEE, 2019. http://dx.doi.org/10.1109/icdmw.2019.00162.

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Rapports d'organisations sur le sujet "Inciviltà"

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McMahon, Katharine. Nurse Can't Even : The Immediate Impact of Incivility on Affect, Well-being, and Behavior. Portland State University Library, janvier 2000. http://dx.doi.org/10.15760/etd.7458.

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Park, Lauren. Differential Well-Being in Response to Incivility and Surface Acting among Nurses as a Function of Race. Portland State University Library, janvier 2000. http://dx.doi.org/10.15760/etd.6364.

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The Cost of Rudeness and Incivility at Work. IEDP Ideas for Leaders, janvier 2013. http://dx.doi.org/10.13007/119.

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