Bibliographies thématiques / Human services

Littérature scientifique sur le sujet « Human services »

Auteur : Grafiati

Publié le 4 juin 2021

Mis à jour le 4 mars 2023

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Articles de revues sur le sujet "Human services"

Dickens, Paul. « Human Services as Service Industries ». Service Industries Journal 16, n^o 1 (janvier 1996) : 82–91. http://dx.doi.org/10.1080/02642069600000008.

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Zhao, Leilei, Weiwei Wu et Minghui Jiang. « Human Services or Non-Human Services ? How Online Retailers Make Service Decisions ». Journal of Theoretical and Applied Electronic Commerce Research 17, n^o 4 (7 décembre 2022) : 1791–811. http://dx.doi.org/10.3390/jtaer17040090.

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With the development of Internet technology, online shopping has become increasingly popular. Owing to the improvement of living standards, the quality of e-service has become one of the important criteria for online shopping, with online shopping consultation being one of the key services. At the same time, the emergence of new technologies such as Artificial Intelligent (AI) has allowed online retailers to increase the availability of non-human online shopping consultation services. Therefore, this paper investigates the service decision problem between human and non-human online shopping consultation services for online retailers in the online duopoly market. By constructing a Hotelling improvement model and applying it in a new way, considering consumer preferences for human services, this paper explores the impact of the optimal service level of human online shopping consultation services and consumers’ sensitivity to the service level of human services on online retailers’ pricing, service decisions, etc. Our research results show that consumers’ sensitivity to the service level of human online shopping consultation services has an impact on the demand and profit of online retailers. In addition, human online shopping consultation services are not always beneficial to the profitability. Furthermore, when two online retailers compete, the utility of the non-human online retailer’s service to consumers can influence the service decisions of the other online retailer.

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Homer, Charles. « Human Services ». Public Health Reports 132, n^o 2 (30 janvier 2017) : 127–29. http://dx.doi.org/10.1177/0033354916689662.

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Blake, M. Brian. « Crowd Services : Human Intelligence + Web Services ». IEEE Internet Computing 19, n^o 3 (mai 2015) : 4–6. http://dx.doi.org/10.1109/mic.2015.57.

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Gil, David G. « Human Services and Human Liberation : ». Journal of Teaching in Social Work 1, n^o 2 (13 octobre 1987) : 155–65. http://dx.doi.org/10.1300/j067v01n02_11.

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DeHoog, Ruth Hoogland. « Human Services Contracting ». Administration & ; Society 16, n^o 4 (février 1985) : 427–54. http://dx.doi.org/10.1177/009539978501600403.

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Goplerud, Eric. « Marketing Human Services ». Contemporary Psychology : A Journal of Reviews 32, n^o 2 (février 1987) : 188. http://dx.doi.org/10.1037/026816.

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Dear, Michael, Jennifer Wolch et Robert Wilton. « The service Hub concept in human services planning ». Progress in Planning 42 (janvier 1994) : 173–271. http://dx.doi.org/10.1016/0305-9006(94)90009-4.

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McDonald, Catherine. « Human service professionals in the community services industry ». Australian Social Work 52, n^o 1 (mars 1999) : 17–25. http://dx.doi.org/10.1080/03124079908414105.

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Giermanowska, Ewa, Mariola Racław et Dorota Szawarska. « INSTITUTIONALIZED CHAOS INSTEAD OF INDEPENDENT LIVING. FORCED MODERNIZATION AND ASSISTANT SERVICES IN POLAND ». Studia Humanistyczne AGH 19, n^o 3 (2020) : 73–92. http://dx.doi.org/10.7494/human.2020.19.3.73.

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Personal assistance for people with disabilities in Poland is not available as part of a comprehensive state policy; it is instead a dispersed, fragmented service based on projects. There is a lack of both a national strategy for independent living (including solutions for personal assistance as a key tool) and a plan for deinstitutionalisation of support services. A disabled person as an independent entity seems to be invisible to legislators, despite the postulates regarding “tailor-made” services or “profiling of help” present in public discourse. At the same time, uncoordinated changes are taking place regarding support for people with disabilities, including assistance services. They are partly forced by Poland’s ratification (2012) of the Convention on the Rights of Persons with Disabilities, and partly due to grassroots social innovations of non-governmental organizations. In the article, the authors analyse the factors responsible for the current state of affairs in the context of the theory of imposed modernization, emphasizing the superficiality of institutional changes. They will refer to critical research of public policies (so-called street level bureaucracies) analysing the daily practices of public officials and the social consequences for their recipients. The limitations of the model of personal assistance services as services including disabled people in the mainstream of social life will also be discussed.

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Thèses sur le sujet "Human services"

Taylor, Teresa Brooks, et Jamie Branam Kridler. « Reflections on the Impact of Service-Learning/Experiential Education for the Field of Human Services ». Digital Commons @ East Tennessee State University, 2013. https://dc.etsu.edu/etsu-works/3630.

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This article will address the importance of a holistic approach for human services by exploring the concept of community and utilizing service-learning/experiential education in human service courses. ACCESS (Achievement, Collaboration, Community, Education, Standards, and Services) will be covered by illustrating how service-learning/experiential education is a great pedagogy for collaborative partnerships between the university, community, students and faculty. Important elements of service learning/experiential education will be reviewed to provide a better understanding of the concepts. Reflections of the service experience will be included from students, community agency and faculty. Survey results will be utilized to demonstrate how service-learning/experiential education helps students achieve skills and a better understanding of course concepts while helping meet needed services in the community.

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The article addresses the importance of a holistic approach to human services by exploring the concept of community through utilizing service-learning/experiential education in human service courses. ACCESS (Achievement, Collaboration, Community, Education, Standards, and Services) illustrates that service learning/experiential education can offer a viable pedagogy for collaborative partnerships between the university, community, students, and faculty. The article reviews important elements of service-learning/experiential education to provide a thorough understanding of the concepts, including reflection on the service experience from students, community agencies, and faculty. Survey results demonstrate ways in which service learning/experiential education aids students in achieving skills and in acquiring a deeper understanding of course concepts while meeting needed services in the community.

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Davies, Ian. « Emerging management education issues for the human services ». Thesis, University of Bristol, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.343294.

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Ernst, Kelly Patrick. « Development of a human services program evaluation model, relating client and human service business factors ». Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape11/PQDD_0017/NQ38466.pdf.

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Segelström, Fabian. « Service Design and Cultural Expectations on Services : Applying Hofstede's Cultural Dimensions to Services ». Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-15536.

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The notion of service design as a design field has emerged during the last 10-15 years and seems to be growing more and more; a 2007 textbook on interaction design states: “The new frontier of interaction design is services” (Saffer, 2007, p. 174). Since the field is so young, there still are areas which hardly have been explored. One of these is cultural effects on service expectations. This thesis aims to help to fill in the knowledge gap by applying a model of cultural differences. The model used is the one developed by Geert Hofstede, which has been proved to be valid within a large number of varyingfields. This was done through the research question “Is Hofstede’s model applicable to service design in general, and individualization of services in particular?”.

The question was explored through two parallel research processes; a quantitative questionnaire distributed via the web and a qualitative evaluation of 47 different service web sites. The qualitative evaluation was done through a new method called Cultural Walkthrough. Four key countries were chosen; the questionnaire was aimed at natives of these countries and the web sites all came from these countries. The countries in question were Germany, India, the United Kingdom and the USA.

The results indicate that Hofstede’s model can’t be applied to service design straight off. Neither can they be used as a basis to deem the want for the possibility to individualize services, which seems to be dependent on the individual. The results indicate a large number of interesting questions for further research.

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Harkness, Christopher. « Partnerships : an opportunity to restore meaning to the 'human' in human services ». University of Western Australia. Social Work and Social Policy Discipline Group, 2009. http://theses.library.uwa.edu.au/adt-WU2009.0069.

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This research study is about partnership working in the human services using community mental health as a context. The purpose of this type of research has relevance today as governments at all levels in Australia are adopting partnerships as social policy tools to address social problems. The rationale for these policies appears to be based on recognition that large social problems require holistic responses through the working together of multiple agencies. However despite the volumes of material about the programmatic means for enacting partnerships I found little which attended to the micro practices of partnership. The lack of guidelines on how to engage in partnership becomes problematic as partnerships in social service contexts have complexities and can be difficult to enact. Moreover actors may feel undermined when it is taken for granted that they have the necessary knowledge and skills to enact partnerships. A case study is conducted on how partnerships are enacted within Bethany Outreach Services, a pseudonym used to represent a psychosocial support service in the Perth metropolitan area. Semi-structured in-depth interviews are conducted with seven participants engaged in a partnership within community mental health. The literature is analysed for its contribution to the critical question of how to do partnership. Case examples are utilised to contextualise key principles of partnership. Key elements of theoretical perspectives are applied as a way to better understand how partnerships might work better. Narratives from the literature and the experiences of people as seen through this case study are examined to arrive at some key elements of partnership. Despite their complexities partnerships provide an opportunity for actors to engage their humanity and build relationships based on human qualities such as respect, communication and the sharing of resources. These qualities build social capital, which can be developed in new partnership contexts to address new problem domains. It is through these qualities that partnerships might give meaning to the 'Human' in Human Services.

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Zhang, Xiaohui. « Exploring human factors in context aware services ». Thesis, Sheffield Hallam University, 2013. http://shura.shu.ac.uk/20596/.

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As microchip and sensing technologies have developed, more and more context aware applications have been introduced to our daily lives. Many of the applications have been proposed to improve the quality of life, and furthermore, to engage the end users with a richer or augmented environment. However, although many researchers bring innovative ideas to the field of context aware computing, there is still a lack of human factors research in many projects, which could reduce the envisaged user acceptance and adoption. This research takes a human-centred perspective, which mainly aims to explore the human factors and their relationships involved in context aware activities. Both deductive and inductive methods were used to achieve this aim. More specifically, qualitative methods like focus groups and interviews were used to identify the human factors in context aware activity. Quantitative methods like survey and empirical experiment were used to examine the relationships between the identified factors. The results of this research provided empirical evidence of the effects of different motivations on user's preference and behaviour in context aware adaptation. This influence was observed during the empirical experiment. A conceptual framework for the human factors involved in context aware activities was proposed and developed based on literature review and the results from the empirical studies, which consists of four sub-domains relating user's motivation, perception, preference and subjective experience. In addition, the results also show the capability of the empirical method used for this research. The revised method was further reviewed by digital designers from local companies. The method is presented to help designers to identify and evaluate the human factors involved in context aware activities, and therefore to materialize their good ideas to real pleasant part of our lives.

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Langenbrunner, Mary R. « New and Emerging Issues in Human Services ». Digital Commons @ East Tennessee State University, 2008. https://dc.etsu.edu/etsu-works/3484.

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Yennego, Jr Zubah Kollie, Fredrik Blomstervall et Markus Rasmussen. « Purchasing Process of Services : A Study of the Purchasing Process of Human Resource (HR) Services ». Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-64845.

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Title: Purchasing Process of Services: A Study of the Purchasing Process of HumanResource (HR) services Background: The rise in competition among organizations continues to increase. The rise in globalization, outsourcing and continuous pressure from customers have been the source for the increase in competition. Additionally, the instability in various industries is leading to high competition among firms. The purchasing of professional services is vital to organizations. Contemporary organizations spend a huge portion of their resources on the purchasing of professional services. The proper purchase of professional services can lead to cost saving and competitive advantage for companies or organizations. Research Questions: How can the various purchasing models be used to develop a process for professional HR service purchasing? What are the factors involved in developing a process for the purchasing of professional HR services Purpose: The purpose of this thesis is to develop a purchasing process for the purchasing of professional HR services. It takes into consideration the various classifications models of purchasing and the factors involved in the purchasing of services in order to develop a purchasing process for professional HR services. Method: Through a qualitative case study, the thesis gathered empirical data and used the deductive scientific approach to building a foundation of theory. Additionally, pattern matching was used to analyze both the theory and empirical data. Conclusion: The thesis developed a new classification model for HR services which resulted in the development of a new purchasing process that takes into consideration the classification of services and integrates the effects of the classification in the purchasing process. Additionally, the thesis discovered that personal relationship, clarity of problem and solution, specification of supplier’s inputs, specification of supplier’s throughputs or processes, specification of supplier’s output and specification of supplier’s outcome and the characteristics of service are factors involved in the development of a purchasing process forHR Services. Keywords: Professional Human Resource Services, Categorization of service, PurchasingModels, Service Purchasing Process

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So, Kam-chiu Ivan. « Social workers' and NGOs' attitudes towards using computers in social welfare services ». [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1374513X.

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Livres sur le sujet "Human services"

Gillam, Scott. Human services. New York : Ferguson Pub., 2010.

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Gillam, Scott. Human services. New York : Ferguson, 2009.

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Ontario. Office for the Greater Toronto Area. et IBI Group, dir. Human services. Toronto, Ont : The Group, 1990.

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Illinois. Department of Employment Security. Human services. Springfield, Ill.] : Illinois Dept. of Employment Security, 2007.

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Bresnick, David. Managing human services. 2^e éd. Livingston, N.Y : Human Services Press, 1989.

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Austin, Michael J. Delivering human services. 2^e éd. New York : Longman, 1986.

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Kettner, Peter M. Purchase of service contracting in human services. Beverly Hills, CA : Sage Publications, 1987.

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Russo, Francis X. Human services in America. Englewood Cliffs, N.J : Prentice-Hall, 1986.

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Auditor, Colorado Office of State. Human resources services for the Department of Human Services performance audit. [Denver, Colo : Office of State Auditor, 1996.

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Illinois. Dept. of Public Health. 1992-1994 human services plan : Part I, human services data report. Springfield, Ill.] : Illinois Dept. of Public Health, 1994.

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Chapitres de livres sur le sujet "Human services"

Govorushko, Sergey. « Ecosystem Services ». Dans Human–Insect Interactions, 3–18. Boca Raton, FL : CRC Press, 2017. | “A science publishers book.” : CRC Press, 2018. http://dx.doi.org/10.1201/9781315119915-2.

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Watson, Mark, et Angela Upton. « 9. Human services ». Dans Information Sources in the Social Sciences, sous la direction de David Fisher, Sandra Price et Terry Hanstock, 358–407. Berlin, Boston : De Gruyter, 2002. http://dx.doi.org/10.1515/9783110949322-012.

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Schall, Daniel. « Human-Provided Services ». Dans Service-Oriented Crowdsourcing, 31–58. New York, NY : Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4614-5956-9_3.

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Haggard, William H. « Climate Services ». Dans Climate in Human Perspective, 85–90. Dordrecht : Springer Netherlands, 1991. http://dx.doi.org/10.1007/978-94-011-3320-3_8.

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Bienzeisler, Bernd. « Human Resource Management ». Dans The Future of Services, 289–98. München : Carl Hanser Verlag GmbH & ; Co. KG, 2008. http://dx.doi.org/10.3139/9783446418806.010.

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Henrickson, Mark, et Christa Fouché. « Restoring the human to human services ». Dans Vulnerability and Marginality in Human Services, 79–92. Abingdon, Oxon ; New York, NY : Routledge, 2017. | Series : Routledge advances in social work : Routledge, 2017. http://dx.doi.org/10.4324/9781315547855-6.

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« Human Services ». Dans The Women Who Built Omaha, 71–84. Bison Books, 2022. http://dx.doi.org/10.2307/j.ctv2cmrbv5.14.

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Cloutier, Denise S., et Daniel Brendle-Moczuk. « Health Services and Service Restructuring ». Dans International Encyclopedia of Human Geography, 335–45. Elsevier, 2020. http://dx.doi.org/10.1016/b978-0-08-102295-5.10390-7.

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« Integrating Human Services ». Dans Business Services Orchestration, 348–68. Cambridge University Press, 2003. http://dx.doi.org/10.1017/cbo9780511547065.011.

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Lyons, Mark. « Other human services ». Dans Third Sector, 50–52. Routledge, 2020. http://dx.doi.org/10.4324/9781003118268-9.

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Actes de conférences sur le sujet "Human services"

Yang, Lei, Yu Dai et Bin Zhang. « Human Task Support in Service Composition ». Dans 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.80.

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Aceves-González, Carlos, Sharon Cook et Andrew May. « Inclusive Service Design : In Search of Better Services ». Dans Applied Human Factors and Ergonomics Conference. AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001289.

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Service Design focuses on designing services which are usable and desirable from the users’ perspective, and efficient and different from the organizations’ perspective. However, users are diverse and possess a variety of capabilities, needs, and desires, which presents specific challenges for Service Designers. Inclusive Design is an approach to designing products and services that addresses the needs of the widest possible audience, irrespective of age or ability. Draw upon these two approaches, this paper aims to present the concept of inclusive service design as an essential element in designing better services. The potential benefits of such an approach were explored through a series of qualitative studies of the bus service in Guadalajara, Mexico.Based upon the research, several advantages for service improvement were identified, drawn from the richness of data generated by younger and older customers, and the uniqueness of the information gained from them. Likewise, the value of the big picture data obtained from stakeholders. This information highlights areas where service designers can help reduce the gap between what service providers do and what a broad range of users expect or need.

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Winer, Charles, et Thomas W. Pavkov. « Human Services Information Technology ». Dans 2001 Informing Science Conference. Informing Science Institute, 2001. http://dx.doi.org/10.28945/2380.

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From surveyed responses and evolving technologies, technical issues related to developing a secure county/regional based human services information systems solution are identified. Components of such a system are identified and discussed as to their viability to successfully design and implement shared data between government agencies and non-profit groups throughout Lake County and the State of Indiana. Some of these components are a common intake function, master client/family index to including client education, training and history components, a master provider index, case coordination/management system, and the use of E-forms to reduce traditional paper processing and encourage more efficient usage of data storage and retrieval technologies within a clientcentric environment.

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Jin, Qun, Yishui Zhu, Roman Y. Shtykh, Neil Y. Yen et Timothy K. Shih. « Flowable Services : A Human-Centric Framework toward Service Assurance ». Dans 2011 Tenth International Symposium on Autonomous Decentralized Systems (ISADS) - POSTPONED - Dates TBD. IEEE, 2011. http://dx.doi.org/10.1109/isads.2011.93.

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Ferrari, Anna, Marco Mobilio, Daniela Micucci et Paolo Napoletano. « On the Homogenization of Heterogeneous Inertial-Based Databases for Human Activity Recognition ». Dans 2019 IEEE World Congress on Services (SERVICES). IEEE, 2019. http://dx.doi.org/10.1109/services.2019.00084.

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Hyytinen, Kirsi, Faïz Gallouj et Marja Toivonen. « A Multi-Criteria and Multi-Actor Perspective for the Evaluation of Sustainability Services ». Dans Applied Human Factors and Ergonomics Conference. AHFE International, 2019. http://dx.doi.org/10.54941/ahfe100299.

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The purpose of this paper is to study the challenge of the evaluation in the context of the services. Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives. The multi-criteria framework describes the impacts of sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various actors involved. Thus, our study provides a two dimensional approach to assess the impacts of services. The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation methods and indicators in that sector.

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Schall, Daniel, Hong-Linh Truong et Schahram Dustdar. « The Human-Provided Services Framework ». Dans 2008 10th IEEE Conference on E-Commerce Technology and the Fifth IEEE Conference on Enterprise Computing, E-Commerce and E-Services. IEEE, 2008. http://dx.doi.org/10.1109/cecandeee.2008.93.

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Gioanni, Luis, Christel Dartigues-Pallez, Stéphane Lavirotte et Jean-Yves Tigli. « Opportunistic Human Activity Recognition ». Dans MOBIQUITOUS 2016 : Computing, Networking and Services. New York, NY, USA : ACM, 2016. http://dx.doi.org/10.1145/2994374.3004075.

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Huang, Keman, Jinhui Yao, Jia Zhang et Zhiyong Feng. « Human-as-a-Service : Growth in Human Service Ecosystem ». Dans 2016 IEEE International Conference on Services Computing (SCC). IEEE, 2016. http://dx.doi.org/10.1109/scc.2016.19.

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Braza, Christina, Ahmed Seffahb et Pierre Poirierc. « Designing Usable, Yet Secure Authentication Services : A User-Centric Protocol ». Dans Applied Human Factors and Ergonomics Conference. AHFE International, 2019. http://dx.doi.org/10.54941/ahfe100257.

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User authentication is a vital and critical service in many modern interactive applications including online banking, commerce, government as well as critical infrastructures protection. Such critical software systems should provide highly secure services for establishing if user access should be granted or not. As it will be highlighted in this paper, there is an intrinsic conflict between creating user authentication services that are secure, yet easy to use by the end-users. Our main goal is to adopt a human-centric approach which consists to study the intimate relationship between usability and security before the user authentication service has been implemented and deployed. We propose a framework that models the usability and security symmetry meaning the security consequences of usability issues. It suggests a novel usable security protocol through an inspection method named Usable Security Symmetry for dealing with usable security of user authentication methods that in turns will guide the development of truly secure and usable user authentication systems. The framework uses NGOMSL (Natural Goals, Methods, and Selection Language) to understand the user cognitive processes involved in user authentication while helping to identify and model the diverse situations of conflict between usability and security attributes.

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Rapports d'organisations sur le sujet "Human services"

Romain, Betsy. Managing human services. Portland State University Library, janvier 2000. http://dx.doi.org/10.15760/etd.1915.

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Price, Ken. Human services AA degree programs. Portland State University Library, janvier 2000. http://dx.doi.org/10.15760/etd.2771.

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Kraynova, O. S., et E. E. Egorov. Human resources management in services industry. Ljournal, 2015. http://dx.doi.org/10.18411/kray-2015-book-00075.

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Cole, Richard A., John B. Loomis, Timothy D. Feather et Donald T. Capan. Linkage Between Environmental Outputs and Human Services,. Fort Belvoir, VA : Defense Technical Information Center, février 1996. http://dx.doi.org/10.21236/ada320081.

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Wright, Thomas. Close supervision program : an analysis of a human services program. Portland State University Library, janvier 2000. http://dx.doi.org/10.15760/etd.1954.

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Blair, Douglas E. Air Force Human Resources Laboratory R&D Accomplishments and Services FY86-FY88. Fort Belvoir, VA : Defense Technical Information Center, février 1989. http://dx.doi.org/10.21236/ada205312.

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Roback, Edward. U.S. Department of Health and Human Services' automated information systems security program handbook. Gaithersburg, MD : National Institute of Standards and Technology, 1991. http://dx.doi.org/10.6028/nist.ir.4636.

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Wiener, Joshua. Implementing the CLASS Act : Six Decisions for the Secretary of Health and Human Services. Research Triangle Park, NC : RTI Press, septembre 2010. http://dx.doi.org/10.3768/rtipress.2010.pb.0002.1009.

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Kraynova, O. S., et D. M. Sataeva. The maintenance of human resources for the concept total quality management in services industry. Ljournal, 2018. http://dx.doi.org/10.18411/kray-2018-book-00072.

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Mason, Dyana, et Miranda Menard. The Impact of Ride Hail Services on the Accessibility of Nonprofit Services. Transportation Research and Education Center (TREC), 2021. http://dx.doi.org/10.15760/trec.260.

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Nonprofit organizations are responsible for providing a significant level of human services across the United States, often in collaboration with government agencies. In this work, they address some of the most pressing social issues in society – including homelessness, poverty, health care and education. While many of these organizations consider location and accessibility crucial to supporting their clients – often locating services near bus or train stops, for example – little is known about the impact of new technologies, including ride hail services like Lyft and Uber, on nonprofit accessibility. These technologies, which are re-shaping transportation in both urban and suburban communities, are expected to dramatically shift how people move around and the accessibility of services they seek. This exploratory qualitative study, making use of interviews with nonprofit executives and nonprofit clients, is among the first of its kind to measure the impact of ride hail services and other emerging technologies on community mobility and accessibility.

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