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1
Laguda, W. B. « Electronic government, information communication technologies and social inclusion ». Thesis, University of Salford, 2003. http://usir.salford.ac.uk/26767/.
Texte intégralRésumé :
The UK's E-Government agenda was found on the principles of improving the quality of services offered to the public by Central and Local Government. This would be made possible through various national projects. Most notable were the use of Customer Relationship Management (CRM) and Community Informatics involving the use of public libraries and outreach workers. However there is growing fear on the emergence of inequalities between the information rich and information poor termed the 'digital divide'. This has prompted the subject of research - to explore the reality of e-government in reducing social exclusion. Both qualitative and quantitative research techniques are used to this end. Analysis is made on the use of CRM in 27 Local Authorities including a detailed case study at Newham Council and a public survey in Salford. Universal access and social inclusion is tackled through the analysis of public libraries in Salford offering ICT services. In addition the effects of free ICT courses organised by Salford City Council on a number of community groups was included in the survey. The findings confirm the widespread use of CRM and reveal a series of barriers to its success. These include a lack of skilled CRM staff, inefficiencies in channel management, high emphasis on technology, and low levels of ICT usage. Results from the public library survey also revealed some barriers. Inadequate staffing levels, inappropriate training, and lack of IT support were all identified. In addition the library failed to attract novices and new users. The evaluation of Community Informatics in Salford showed the problems faced by outreach workers. As well as providing some academic research in a field lacking representation in IS research (due largely to recent emergence), the thesis also contributes to E-Government practice by, highlighting issues often over looked in its implementation, addressing its failures, and providing some reasoning on the current situation.
2
Nontanakorn, Kritchakorn. « Electronic government : Reforming Thai government for ministry of interior of Thailand ». CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2454.
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The purpose of this project was to develop an E-government plan to achieve the Ministry of Interior of Thailand's objective to better serve its citizens in the next 5 years by utilizing and taking advantage of the use of information technology and communication networks.
3
Settles, Alexander Matthew. « E-government implementation ». Access to citation, abstract and download form provided by ProQuest Information and Learning Company ; downloadable PDF file, 254 p, 2007. http://proquest.umi.com/pqdweb?did=1362535341&sid=3&Fmt=2&clientId=8331&RQT=309&VName=PQD.
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Koga, Takashi. « Policy Issues regarding Electronic Government and Web Accessibility in Japan ». International Federation of Library Associations and Institutions, 2006. http://hdl.handle.net/10150/106269.
Texte intégralRésumé :
The Japanese government has been developing infrastructures and services for electronic government since 2001. One of the challenges identified in this regard is to ensure "accessibility" or to enable everyone, including the elderly and those with disabilities, to access the infrastructures and services of an electronic government.
In 2004, the JIS (Japan Industrial Standard) X 8341-3 was issued as a Web accessibility standard in Japan. It is expected to function as a basis to ensure the Web accessibility of the electronic government in the central and local governments in Japan. Recently, however, the Ministry of Internal Affairs and Communications found a widespread lack of understanding of and respect toward the JIS X 8341-3 among the local governments in Japan. In December 2005, a study group under this ministry proposed "Operational Models to Improve Accessibility of Public Web sites" in order to supplement the JIS X 8341-3.
Thus, this paper reviews the standards and policy initiatives for improving the Web accessibility of the electronic government in Japan and discusses the challenges faced by libraries to ensure the provision of access to government information in terms of Web accessibility and electronic government.
5
Wismer, Donald R. « State Government Cost Recovery for Electronic Information Dissemination : A Comparative Study ». NSUWorks, 2000. http://nsuworks.nova.edu/gscis_etd/928.
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Prior to this study, no paradigm common among state governments regarding public policy principles on cost recovery for the dissemination of public information had been described. The study revealed that U.S. federal government policy has served as a model from which a majority of the states have proceeded. This study has compared the states with the federal government and with themselves to determine the policy boundaries. Themes from in the literature were presented and summarized, and measurable elements were isolated. Data from statutory, regulatory, and case law, and from explicit policy statements, were gathered and compared within graphical formats. A brief survey instrument was promulgated and results compiled for the more elusive internal policy articulations. The stated policies of the majority of the states were found to be somewhat less restrictive than the federal norm, while others are more restrictive or nearly absent, leaving decision-making to each separate agency. Commonalities were identified and the states ranked along a continuum from lesser to greater potential cost to the public. A nationwide perspective on this important public policy area has been revealed for the first time.
6
Rana, Nripendra P. « Toward a unified model of electronic government adoption (UMEGA) ». Thesis, Swansea University, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678589.
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Paul, Sandra. « Das elektronische Vergabeverfahren : am Beispiel der Vergabe von Bauleistungen / ». Baden-Baden : Nomos, 2008. http://d-nb.info/989808432/04.
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Lee, Lai-Sheung Cindy. « Community in the electronic age : an information resource center at Government Center ». Thesis, Massachusetts Institute of Technology, 1994. http://hdl.handle.net/1721.1/68290.
Texte intégralRésumé :
Thesis (M. Arch.)--Massachusetts Institute of Technology, Dept. of Architecture, 1994.Includes bibliographical references (leaf 67).
In the wake of the exploding information and communication technology, this thesis explores the role of a civic architecture which restores on the one hand a traditional public institution, while on the other hand represents a functional information exchange in the Electronic Age. The proposed Information Resource Center is modeled after the positive social qualities inherent in the "third place". Utilizing the communicative ability of the available technology, the IRC supports the proposition of an intermediate realm, between the public and the private, which would restore community in our lives. This exploration begins with a look at Ray Oldenberg's analysis of the third place whose socially redeeming nature is beneficial to both the individual and to the collective. Such intermediate places have now been replaced by a new paradigm; the notion of cyberspace, a gathering place that is not rooted in space or time, has became popularized. Yet its accessible characteristics are still bounded by a structured social environment. Architecture's role then is to adapt and to accommodate while further defining a changing cultural landscape. In these times of rapid technological and social changes, people search for continuity and meaning in their surroundings . The design for the IRC addresses their need for community by providing them the resources to reach out to others virtually and as an intermediate place where an informal public life can be fostered.
by Lai-Sheung Cindy Lee.
M.Arch.
9
Emerson, Glen D. « Projected performance requirements for personnel entering information processing jobs for the federal government / ». Full-text version available from OU Domain via ProQuest Digital Dissertations, 1985.
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10
Al-Dabbagh, Mustafa. « Electronic Government in Iraq : Challenges of development and implementation ». Thesis, Örebro universitet, Handelshögskolan vid Örebro universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-19751.
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Hamunyela, Suama LN. « Information sharing in government departments : a Namibian case study ». Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/2295.
Texte intégralRésumé :
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2013.This study explores information sharing in government departments from a developing country's perspective. Efforts to understand the relationship between information sharing as a concept and the e-government(s) phenomenon are made and discussed. Literature reviewed in this study indicates that information sharing is a core component of the eadministration part of e-government. E-government initiatives are intended to enable information sharing between and within government departments. ICT initiatives under the egovernment umbrella facilitate information sharing within government departments. However, such initiatives fail to or do not achieve their intended objectives due to technological, organisational, environmental and people related limitations. The process to overcome such barriers can begin by analysing activities focusing on information sharing processes as a means of identifying needs for improvement. There is a need to discuss work activities, actors, aims of activities and the role of Information and Communication Technologies (ICTs) in government departments, in order to identify information sharing needs and make possible recommendations for effective information sharing processes. A conceptual model is recommended to improve information sharing in government departments, and it has shown promise when applied to a selected work activity in this study. The results of the work activity case study show that technology, organization, environmental and people related factors indeed exist in the government's department and can have both a positive and a negative influence on information sharing between the three governing levels of the Namibian government. A pair of recommendations is given in this study. Firstly, a technology-organisationalenvironmental- people framework is recommended to government departments for effective information sharing. Secondly, recommendations are given to facilitate the information sharing needs of the Child Allowance (CA) department in the Ministry of Gender Equality and Child Welfare (MGECW). Limitations of the study and opportunities for further research that have been identified are stated at the end of this study.
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Ho, Si Meng. « Web visualization for performance evaluation of e-Government ». Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492851.
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Fitsanakis, Joseph. « The nerves of government : electronic networking and social control in the information society ». Thesis, University of Edinburgh, 2002. http://hdl.handle.net/1842/28021.
Texte intégralRésumé :
Informatisation was introduced as a functional parameter in social and political research by French Scholars Simon Nora and Alain Minc. Today, almost a quarter of a century later, popular and academic political debates in the West appear to be growing increasingly aware of the intense interaction between information technology and social development. This project follows in the footsteps of this increasing awareness and explores the meaning of digitisation for the legal and political concept of citizen’s privacy. The project seeks to contribute to a wider body of literature that wishes to provide meaningful answers to the following questions: (1) what socio-technical trends are evident today in the information privacy policies of the UK and the US? (2) What particular political version do these trends seem to favour and what do these visions appear to suggest for the future of citizens’ privacy in the West? (3) What is the potential importance of digital networking for practices of social management and control, both by governmental decision centres and commercial bodies? As case study for the above issues, the eventful appearance of two recent legislative works has been selected: the Regulation of Investigatory Powers Act (RIPA), enacted by the UK parliament in July 2000; and the Communications Assistance for Law Enforcement Act (CALEA), enacted in the US in 1994. Both Acts, which have yet to be fully implemented in practice, in effect make it mandatory for all telecommunications operators and service providers to, among other requirements, ensure that their customers’ communications can be intercepted by law enforcement and intelligence organisations, whose interception capabilities have been seriously hampered by the digitisation of telecommunications during the past few years. The project combines quantitative and qualitative data on RIPA and CALEA, which have been acquired through open-source, restricted or leaked government and industry reports on the subject, as well as through a number of interviews with informed individuals representing different sides of the communication interception debate. The development of communications interception is thus placed in the context of complex relationships between specific political actors, such as national policy experts and governmental advisors, law enforcement and corporate decision-makers and members of regulatory bodies.
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Mota, Molikuoa Adolphine. « Managing stakeholders involvement in website communication : a comparative study of Lesotho and South African national websites ». Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/3529.
Texte intégralRésumé :
Engagement of stakeholders in government website communication has emerged as an important strategy that can build trust, improve transparency and strengthen loyalty between governments and their citizens. This is because websites provide access to a broader spectrum, offer unlimited storage of information and rapid feedback. This main purpose of the study therefore was to find out how the Lesotho and South African national governments utilise their websites to engage stakeholder’s in websites communication for maintaining and building mutual relationships. The literature review for this study covered the role of public relations in government, different kinds of governments’ stakeholders and the importance of engaging stakeholders in website communication for relationship building and maintenance of such relationships. The methodology that was employed involved analysis of twenty websites which were selected using purposive sampling technique. Coding sheets were designed and used to collect data based on the three principles of dialogic communication namely: Ease of interface, Generation of return visits, Usefulness of information and the two models of communication which are One-way communication and Two-way communication. The results revealed limited efforts for stakeholder’s engagement in both Lesotho and South African government ministries and made recommendations on how this challenge can be addressed. The study concluded that the two countries can improve stakeholders’ participation and engagement in websites communication by aligning their websites with the three principles of dialogic communication and two models of communication.
15
McLaren, Patricia Noreen Rachel. « The impact of quality governance on information technology service delivery ». Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/2216.
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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010.Computacenter SA (CCSA), serves as focus of this study. One of CCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool used by Computacenter South Africa (CCSA), to measure or monitor the SLA is referred to as Service Flow. Within Service Flow there are mechanisms known as 'pre exception result and a 'post exception result'. These concepts constitute a report, which is compiled on a monthly basis to check and evaluate performance, Should a request from a client not be met and there is a valid reason for the non compliance of the request. It can however bean exception and can therefore be processed as being successfully executed within the context of the SLA. If no valid reasons are, however logged in the request work log, the request constitutes as failed and can therefore lead to the team not achieving their agreed SLA with the customer.
16
Smith, Stephen J. C. School of Information Systems Technology And Management UNSW. « An empirical study of information systems security, understanding and awareness in E-government ». Awarded by:University of New South Wales. School of Information Systems, Technology And Management, 2005. http://handle.unsw.edu.au/1959.4/23969.
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Recently e-Commerce systems have undergone an accelerated development, bringing a new set of risks and issues to government. As a result of this trend processes, policies and practices of organisations have changed dramatically. However, current research into the organisational risks and security in e- Government from an Australian viewpoint continues to be limited. This thesis is concerned with improving our understanding IS Security in e- Government. Key e-Government security issues are identified through a literature review. The results of a review of recent literature, together with investigatory interviews with experts from NSW Government, are used to further refine issues, research questions and propose a model of activity theory within a fuzzy logic framework. The developed model was refined and used to analyse results from the collected survey data, the results allow agencies to be classified by their progress towards accreditation to AS/NZS17799.1:2001. These results were able to be externally validated by another government agencies IS security survey. A series of surveys, forums, and interviews with government e-Commerce security officers were used to further test and refine the model, as well as answer the research questions posed. This study was conducted over a period of three years and identified the key issues in e-Government across a broad cross-section of NSW Government agencies. The results provide, a significant contribution to theory, especially for IS security managers through a more detailed understanding of the perceptions of practitioners. This research improves the level of understanding of IS security within the domain of e-Commerce risks and security within NSW Government by grouping agencies into meaningful categories, documenting successful practices by IS security managers, identifying drivers and inhibitors to IS security, determining the status of IS security across the NSW Government and monitoring the progress of agencies towards accreditation to AS/NZS177999:2001.
17
Obi, Marcel C. « Development and Validation of a Scale for Measuring e-Government User Satisfaction ». NSUWorks, 2009. http://nsuworks.nova.edu/gscis_etd/264.
Texte intégralRésumé :
As the number of electronic services provided by governments to their citizens has increased, so has the need for understanding whether citizens are satisfied with these services. A literature review indicated that, in the United States alone, several government entities, including federal, state, and local governments, have invested large amounts of resources to develop or introduce electronic government (e-Government) to their citizens. However, very little attention has been paid to developing a standard scale for measuring the intended benefits or for justifying the invested resources. The focus of this study was the development and validation of a scale for measuring e-government user satisfaction (EGUS) to close this gap. Through review of extant literature, a 9-dimensional structure with 86 items was extracted to measure EGUS. Then, a preliminary content validity study was conducted with a 10-member panel of experts, who examined the items to ensure the psychometric properties of the scale were theoretically and empirically sound. This process resulted in elimination of 14 items. The main study was conducted based on the remaining 72 items. Data was collected from 225 e-government users via Web-based survey to assess their experience with online engagement. The items were further subjected to iterative test of dimensionality, construct validity, and internal consistency reliability. The end result was a 9-dimensional scale structure with 67 items.
The results of the study indicated that all nine dimensions of EGUS (information content, ease of use, accessibility, timeliness, efficiency, security, privacy, interactivity, and format) were significant in influencing e-government user satisfaction. Thus, this research model has resulted in the basis for development of a new instrument to measure user satisfaction within e-government domain and the groundwork for expanding research on user satisfaction studies within the e-government paradigm. Within the body of knowledge, it has revealed insight into the importance of end user satisfaction in electronic government research. The instrument could be used in various fields of study. E-government practitioners and citizens could also use it for better understanding of the benefits of e-government services over traditional government services. Government personnel could use it to justify investments.
18
Farelo, Maria. « Paranoid' or justified : e-government and privacy ». Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50055.
Texte intégralRésumé :
Thesis (MPhil)--Stellenbosch University, 2004.ENGLISH ABSTRACT: Electronic government holds the promises of enabling government to become more efficient in the delivery of services to the public. E-government would ultimately mean that government departments would not work in isolation from each other. The electronic environment would mean that databases would be linked and that information would be shared across all levels of government. There are a number of issues that are presently, and will increasingly in the future impact on the success of e-government. The paradox for e-government is that while this sharing of information, paints a picture of an ideal state of affairs, that would benefit both citizen and state, there could be enormous effects on privacy. These are the ability for government to compile comprehensive profiles on citizens without their knowledge or consent. Another impact on privacy is that wrong information can be linked to the wrong person thereby impacting on the identity of an individual. Data protection and record management policies and legislation are necessary to protect personal data and information.
AFRIKAANSE OPSOMMING: Elektroniese regeringsdienste hou enorme voordele in om 'n meer effektiewe diens aan 'n land se inwoners te lewer. 'n E-regering stel staatsdepartemente in staat om nie meer in isolasie te werk nie, dat databasisse gekoppel en inligting op alle regeringsvlakke gedeel kan word. Daar is egter elemente in 'n e-regeringstruktuur wat 'n beduidende impak op die toekomstige sukses daarvan kan uitoefen. Die paradoks van 'n e-regering is dat hoewel dit 'n ideale prentjie skilder, dit 'n enorme impak op die privaatheid van beide die inwoners en die regering van 'n land kan uitoefen. Dit voorsien 'n geleentheid waar die regering 'n uitgebreide persoonsprofiel kan saamstel, sonder die medewete of toestemming van die persoon. 'n Verdere aspek is dat die inligting aan die verkeerde persoon gekoppel kan word, wat 'n negatiewe impak op die identiteit van so 'n persoon kan hê. Dit op sigself maak data- en dokumentbeheer, beleide and wetgewing 'n noodsaaklikheid voorvereiste vir die beskerming van persoonlike data en inligting.
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Sihlezana, Nothando Daphne. « Information management in the age of E-government - the case of South Africa ». Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/125.
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Nordgren, Björn. « Analysis of Value Ideals in Swedish Government Agency Electronic Archive projects : Value ideals in four electronic archive projects ». Thesis, Mittuniversitetet, Institutionen för informationssystem och –teknologi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-42517.
Texte intégralRésumé :
The values and motives behind e-Government projects are sometimes taken forgranted and are often considered as synchronised. Electronic archives can beconsidered a vital e-Government project, and the aim of this study was toinvestigate the values behind electronic archive projects for government agencies.This was achieved by investigating four different specifically chosen governmentagencies: three with electronic archives, and one without, and then assessing themusing the theoretical framework set out in Rose et al's article ’Managinge-Government’ published in Info Systems Journal in 2015: value position theory.The chosen government agencies were: Migrationsverket (the Swedish MigrationAgency), Skatteverket (the Swedish Tax Agency), Energimydigheten (the SwedishEnergy Agency), and Sveriges Geologiska Undersökning (Sweden’s GeologicalSurvey- SGU). Interviews were conducted with those archivists responsible for theelectronic archives at each of these four public agencies. The results of theinterviews were analysed using the value position theory. As a result, severaldifferent values were identified, though the values attached to professionality andefficiency ideals were more identifiable in the interviews than the values attachedto service and engagement. The values guiding the electronic archive projects werefound to be largely congruent. However, these values are not necessarilyrecognised on the state level, as shown by the fact that Statens Servicecenter’sproject has ended without result.
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Eidson, Lisa Ayrdrie Kathleen. « Barriers to e-learning job training government employee experiences in an online wilderness management course / ». Diss., [Missoula, Mont.] : The University of Montana, 2009. http://etd.lib.umt.edu/theses/available/etd-01222010-102048.
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Koga, Takashi. « "Electronic Government and Government Information Services in Japan." 15th Biennial Conference of the Japanese Studies Association of Australia (Library Forum), Session 1. Australia National University, Canberra, Australia, July 2, 2007 ». Japanese Studies Association of Australia, 2007. http://hdl.handle.net/10150/105888.
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In Japan, electronic government has been developed since the enforcement of the Information Disclosure Act and the formulation of the e-Japan Strategy, both in 2001. Such electronic government produces a number of government information services available all over the world via the Internet, including databases of law texts, congressional minutes and white papers, as well as digital archives. At the same time, electronic government raises several issues of preservation of and "permanent public access" to electronic information, accessibility of electronic government, inclusion of government information into library
services, and so forth. The author hopes this presentation will facilitate requests and comments from participants for electronic government and government information services in Japan.
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Hellberg, Ann-Sofie. « Governments in control ? : the implications of governance and policy entrepreneurship in electronic government ». Doctoral thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-43987.
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Ruhode, Ephias. « E-government implementation for inter-organisational information sharing : a holistic information systems approach for developing countries ». Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1408.
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Thesis submitted in fulfilment of the requirements for the degree
Doctor of Technology: INFORMATION TECHNOLOGY
in the Faculty of Informatics and Design
at the Cape Peninsula University of Technology, 2013Governments throughout the world are increasingly under pressure to transform in response to rapid changes in the global economy. They are faced with new and challenging situations as the social world, the economy, demography and technology keep changing. While literature reports some degree of success towards e-government implementation in the developed world, there is lack of empirical research on successes of e-government and information sharing practices of government agencies in developing countries. Designers of e-government solutions in all countries face challenges that are unique to their specific sociocultural, economic, geographic, environmental, political, and technical context. However, the peculiarity of e-government challenges is more evident in developing countries than in developed ones. This research is motivated by the need to investigate an e-government phenomenon in a developing country context like Zimbabwe which is characterised by complex dynamics rooted in politics, economy and social setting. Emphasis is placed on the political nature and the complex institutional environments in which e-government develops and recognition is given to the key concepts of e-government which involve the technological and social aspects. This study has been scoped empirically to explore e-government implementation efforts at government level then a case study of the Ministry of Tourism and Hospitality’s e-Administration dimension of e-government, with focus on information sharing. Tourism is an example that e-government’s parameters do not stop at the boundaries of the public sector. The research first conducted a document study of all policies and programmes initiated by the government of Zimbabwe towards public sector modernisation using ICTs. Secondly, in order to identify the status of e-government and information sharing as well as government’s vision in the same, interviews were conducted with the Ministry of ICT’s administration. Thirdly, a case study of the Ministry of Tourism and Hospitality was conducted to establish the extent and tools of information sharing between the ministry and other line ministries, departments and other institutions nationally and internationally. Data from the case were analysed using the Activity-Driven Needs Analysis (ADNA). Research findings from all activities have been discussed and further developed in two solutions-oriented focus group meetings with senior managers at both ministries of ICT and tourism in the area of cross-government information sharing, and in feedback sessions with research participants. Literature review, analysis of ICT policy documents and case study analysis were insights which underpinned the development of an e-government framework for developing countries. The emphasis of the framework is for e-government designers to place importance on political and institutional factors ahead of any other determinant. Consistent with ADNA and the critical realist perspective, the aim is not to influence these political and institutional factors, but to understand their modus operandi and hence to construct an e-government solution which recognizes the dictates of all stakeholders.
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Wilson, Fiona Michelle. « User requirements framework for mobile government in the Western Cape ». Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1008076.
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Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
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Downing, Thomas A. « An Initial Survey and Description of How Selected United States Government Libraries, Information Centers, and Information Services Provide Public Access to Information Via the Internet ». the Library of Congress, 2000. http://hdl.handle.net/10150/105137.
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The purpose of this survey is to describe how selected United States Government agencies provide information to the public via Internet services. With more than 2,000 Federal library and information centers located throughout the world this effort, of necessity, is selective and findings neither represent all libraries nor do they identify all approaches currently used to present information via the Web. An effort has been made to describe services without attributing values to particular site characteristics. This report provides a brief snapshot in time of a complex and rapidly evolving world. While not definitive in scope, it is hoped that this report will provide a baseline for anyone who may wish to revisit some of these sites in the future to determine how services may have been expanded, reduced, or refined.
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Sigwejo, Annastellah Obedi. « Evaluating e-government services : a citizen-centric framework ». Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
Texte intégralRésumé :
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
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Goldberg, Jeffrey S. « State of Texas municipal web sites : a description of website attributes and features of municipalities with populations between 50,000-125,000 / ». View online version, 2009. http://ecommons.txstate.edu/arp/307.
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Chak, Man-yee Rene. « A study of the Hong Kong government's Electronic Service Delivery Scheme ». Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23295351.
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Park, Hun Myoung. « How does information and communication technology affect civic engagement ? an analysis focusing on electronic government and campaign websites / ». [Bloomington, Ind.] : Indiana University, 2007. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3274260.
Texte intégralRésumé :
Thesis (Ph.D.)--Indiana University, School of Public and Environmental Affairs, 2007.Source: Dissertation Abstracts International, Volume: 68-07, Section: A, page: 3141. Title from dissertation home page (viewed April 8, 2008). Adviser: James L. Perry.
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Avigdor, Allan. « Exploring the use of e-government services in social service settings ». Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
Texte intégralRésumé :
E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
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Ziaee, Bigdeli Alinaghi. « Inter-departmental information sharing in local government authorities (LGAs) : the case of the United Kingdom ». Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/7238.
Texte intégralRésumé :
This thesis focuses on investigating inter-departmental Electronic Information Sharing (EIS) through Inter-organisational Systems (IOS) in the context of Local Government Authorities (LGAs) in England and Wales. There is an increasing demand to involve LGA departments in sharing information electronically in order to reduce the cost of storing and managing data, increase the level of data accuracy and timeliness and improve the accountability of the authority. During the last decades, several LGAs in the United Kingdom have started to employ IOSs to support information sharing and networked collaboration within their departments in order to meet a diverse range of citizen needs including housing services, social care services and education services. However, reaching a great level of crossdepartmental collaboration is not easy and requires additional time and effort. Normative literature proposed various models and frameworks that examine various issues and factors influencing the effort of EIS in the private and public domain. However, the applicability and validity of those models in the context of LGAs is arguable. Therefore, this research proposes and validates a novel conceptual framework that can be used as a tool for decision-making while sharing information electronically. The framework consists of four main levels: (a) investigation and presentation of factors influencing Electronic Information Sharing in LGAs based on external environment, organisational capacity, technology environment, EIS characteristics and inter-departmental environment, (b) investigation and presentation of the phases that departments adopt while participating in the EIS effort, (c) mapping of the influential factors onto the participation phases and (d) prioritisation of the factors influencing EIS in LGAs in relation to different phases. By validating the conceptual framework through using a qualitative, interpretive, multiple case study research strategy, this thesis attempts to contribute to the theoretical, methodological and practical aspects of inter-departmental EIS. Despite the results of the cases cannot be generalised, yetthey can allow others to relate their views with the onesreported in this thesis.
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Mayedwa, Mziwoxolo. « An exploratory study of inderstanding electronic government in facilitating intergovernmental relations to encourage cooperative governance in South Africa ». Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_2848_1306904945.
Texte intégralRésumé :
The study seeks to investigate the perceived lack of coordination, integration, and coherence among units of government as related to eGovernment. The nature of the study is qualitative with a focus on the use of eGovernment in the public sector and whether it can facilitate intergovernmental forums business processes in an effective and efficient manner. The scope of the study is confined to the intergovernmental fiscal system but focused on eGovernment, intergovernmental relations, and cooperative governance. The primary objective of the study is to explore the use of eGovernment whether it can facilitate, coordinate, and integrate intergovernmental relations. Some studies portray that there are challenges in the coordination of intergovernmental forums which have resulted into a disintegration of services. The study further investigates options that could mitigate these challenges through acknowledging the effective application of ICTs (eGovernment) in government services. The study has found that South Africa has a functioning system of intergovernmental which are not effectively coordinated in terms of engaging each other in matters of mutual interest. On the other hand, eGovernment promised to bring about cohesion and transparency when they are effectively employed. The study revealed that the application of eGovernment in the intergovernmental forums has the capability to improve their operations, respond to its ineffective coordination and improve delivery of services. In a nutshell, the study has found that there is a need for a radical planning outlook that recognises proper utilization of eGovernment in the intergovernmental forums to promote cooperative governance.
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Du, Preez Jacques. « Assessing the m-Government readiness within the provincial government Western Cape ». Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/3292.
Texte intégralRésumé :
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.m-Government or mobile-Government is seen as part of e-Government and an additional channel for the delivery of public services and information to the citizen. This study critically examines and evaluates the extent to which the Provincial Government Western Cape has adopted m-Government and implemented related services. A survey conducted by Kirsten (2006) on the adoption and readiness of mobile technology by businesses in South Africa was used as the foundation of this study to determine the level of readiness in the Provincial Government Western Cape. Managers and technical staff within the Province’s information and communication technology component, the Centre for e-Innovation, were interviewed and asked to complete the survey. The study found that, although there is a relatively high degree of adoption with regard to various aspects of mobile and wireless technology, there are many obstacles and barriers that need to be overcome in order to achieve a higher level of m-Government maturity or readiness. The study makes various suggestions on how to overcome these barriers. The most important suggestion is to develop a holistic approach to the adoption of m-Government. Plans for adoption should be incremental to ensure that small victories that can be built on are achieved; the involvement of key stakeholders is also essential.
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Lin, Yu Chu. « E-government website performance evaluation based on BP neural network ». Thesis, University of Macau, 2017. http://umaclib3.umac.mo/record=b3691489.
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FUNKE, Corinna. « Digitization, fast and slow : comparing the creation of digital public services in Denmark, France and Germany ». Doctoral thesis, European University Institute, 2022. http://hdl.handle.net/1814/74971.
Texte intégralRésumé :
Defence date: 25 October 2022Examining Board: Prof. Ellen Immergut, (EUI Department of Political and Social Sciences); Prof. Hanspeter Kriesi, (EUI Department of Political and Social Sciences); Prof. Patrick Dunleavy, (London School of Economics, Emeritus); Prof. Michaël Tatham, (University of Bergen)
This thesis deals with the digitization of public services. It seeks to explain why some countries appear to digitize their public service offer at greater speed and with more ease than others, despite similar backgrounds in terms of wealth, IT infrastructure and administrative capacity. For this, the cases of Denmark, France and Germany are compared with respect to their implementation of encompassing, national systems for the provision of citizen-friendly public services online. The time frame under observation roughly covers the years 2000 until the late 2010s. Expert interviews and governmental documents form the basis for the analysis. The dominant administrative culture as well as the politicoadministrative structure that governs responsibility for administrative service provision emerged as the principal forces to explain the speed and success of states’ digitization efforts. A bureaucratic cultural legacy slows down the drive to digitize public services. A decentralized and incoherently organized administrative structure renders digitization more difficult, time-intensive and costly and leads to a disjointed service offer.
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Jantjies, Stephan Omar. « An evaluation of e-government within the Provincial Government Western Cape (PGWC) ». Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5223.
Texte intégralRésumé :
Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2010.ENGLISH ABSTRACT: Electronic government or e-Government has become a global phenomenon and is seen as a tool to strengthen the performance of government and public administration. An efficient and effective state administration is a necessary requirement for economic and social development. This study describes to what extent the e-Government policy of the PGWC compares with other e-Government policies internationally and in particular the Australian e-Government policy. South Africa as a young democracy can use the transformational power of the e- Government approach to the benefit of government, business and the citizens of the country if this approach is applied appropriately. e-Government offers the opportunity to improve public services and can even reduce the gap that exists between those who are computer literate and those who are not. E-Government in the PGWC is still in the beginning phases compared to e- Government in Australia, which has developed rapidly over the last decade. The PGWC can learn from the Australian e-Government development process, with Australians being regarded as one of the leading e-Government nations in the world, according to the United Nations Organisation. Even though the e-Government policy of the PGWC and the Australian e- Government policy use a comparatively similar approach within the demographic boundaries in which they exist, it was found that the socio-economic challenges of South Africa as a developing country, still have an enormous influence on the optimal application of the e-Government policy.
AFRIKAANSE OPSOMMING: Elektroniese regering of e-Regering het ‘n wêreldwye verskynsel geraak en kan gesien word as ‘n maatstaf vir die versterking van regeringsoptrede en publieke administrasie. ‘n Effektiewe en doeltreffende staatsadministrasie is ‘n noodsaaklike vereiste vir ekonomiese en sosiale ontwikkeling. Hierdie studie beskryf tot watter mate die e-Regeringsbeleid van die Wes-Kaapse Provinsiale Regering met ander internasionale e-Regeringsbeleide vergelyk, veral met betrekking tot die e- Regeringsbeleid van Australië. As ‘n jong demokrasie kan Suid-Afrika die transformerende invloed van die eregerings benadering tot die voordeel van die regering, besigheid en die burgers van die land gebruik indien hierdie benadering korrek toegepas word. e-Regering bied die geleentheid om publieke dienste te verbeter en kan selfs die bestaande gaping vernou tussen diegene wat rekenaargeletterd is en diegene wat nie rekenaargeletterd is nie. e-Regering in die Wes-Kaapse Provinsiale Regering is nog in ‘n betreklike vroeë stadium vergeleke met e-regering in Australië waar dit oor die laaste dekade snel ontwikkel het. Die Wes-Kaapse Provinsiale Regering kan vanuit die ontwikkelingsproses van die Australiese e-Regering leer, daar Australië deur die Verenigde Volkere-organisasie as een van die voorste e-Regeringnasies in die wêreld beskou word. Selfs al toon die beleide van die Wes-Kaapse Provinsiale Regering en die van Australië ‘n relatief eenderse benadering tot e-Regering binne die demografiese grense waarin hulle bestaan, is gevind dat die sosio-ekonomiese uitdagings van Suid-Afrika as ‘n ontwikkelingsland steeds ‘n enorme invloed op die optimale aanwending van e-Regering het.
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Mkhonto, Mkhonto. « THE EFFECTIVE GOVERNMENT INFORMATION ACCESSIBILITY SYSTEM FOR A COMMUNITY IN THE REMOTE AREAS OF SOUTH AFRICA ». Thesis, Bloemfontein : CENTRAL UNIVERSITY OF TECHNOLOGY, FREE STATE, 2014. http://hdl.handle.net/11462/232.
Texte intégralRésumé :
Thesis ( M. Tech. (School of Information Technology )) - Central University of Technology, Free State, 2014The aim of this study has been to find out how the community in the remote areas of South Africa access government information. The study is based on four villages, two in the Northern Cape Province (Heuningvlei and Galeshewe) and two in Limpopo Province (The Oaks and Finala). A quantitative design was used. Open and closed-ended questionnaires were used to collect data from the community. Out of 200 questionnaires distributed only 144 responses were received. Responses in the questionnaires were tabulated, coded and processed using the Statistical Package for Social Sciences (SPSS) programme. Based on the analysis in Table 4.13, the study showed that 44 percent of the sampled community have access to information through Television which they classified as technology. Shortage of telecentres, distance to telecentres, age, lack of education, monthly income, infrastructure and transport cost were some of the important factors contributing to a lack of access to information. Some of the findings are that most of the telecentres are located far from towns, more than 7 kilometres from the village. Ideally, telecentres should be located near the community, within a short walking distance. It is recommended that provision/establishment for easy access to information and communication services by the Universal Service and Access Agency of South Africa (USAASA) in the remote areas in the Northern Cape and Limpopo province is strongly considered for implementation. This will overcome the gap that exists between the urban and semi-urban communities regarding access to human rights information such as rights to life, equality, freedom of speech, assembly and access to information. It is also assumed that the implementation of telecentres and Internet Cafes, in order to facilitate the adoption of e-government information by people residing in remote areas (semi-urban areas) such as Heuningvlei, Galeshewe, The Oaks and Finala will contribute to better access to human rights. The study also recommends that the service costs charged by the telecentre and Internet Cafes should not be expensive. This will assist the community to afford to pay Internet services. Information is important for decision-making. For this reason, it is recommended that continued campaigns on awareness about the mportance of access to information through telecentres and Internet Cafes should be conducted.
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Grulke, Eric. « Digital government, trust and cynicism : an empirical analysis of social capital and the use of technology by governmental institutions ». Pullman, Wash. : Washington State University, 2009. http://www.dissertations.wsu.edu/Dissertations/Fall2008/E_Grulke_110308.pdf.
Texte intégralRésumé :
Thesis (Ph. D.)--Washington State University, December 2008.Title from PDF title page (viewed on Apr. 26, 2010). "Department of Political Science." Includes bibliographical references (p. 197-212).
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Andre, Edward E. « Investigating information management weaknesses in a local government organisation : A critical hermeneutic ethnographic case study of internet documents from information warfare and legal perspective(s) ». Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/633.
Texte intégralRésumé :
In this thesis I develop an approach to analyse and interpret internet documents belonging to a particular organisation in a State of Australia. My intention in the research is to find ways to protect a local government organisation from litigation and other threats due to weaknesses in information management on the internet. Based on Gadamer's (1985) approach to the interpretation of text discourse, this thesis is a critical hermeneutic ethnographic case study of one local government organisation investigating internet docunents from information warfare and legal perspective(s).
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Chak, Man-yee Rene, et 翟敏儀. « A study of the Hong Kong government's Electronic Service Delivery Scheme ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B31966421.
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Tyumre, Mandisi Goodwin. « e-Parliament to e-democracy : creating a model for effective management of public content ». Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20067.
Texte intégralRésumé :
Thesis (MPhil)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Information and communication technology (ICT) has facilitated the implementation of e-parliament to ensure representivity, transparency, accessibility, accountability and effectiveness of parliaments. However, the shift from e-parliament to e-democracy may require parliaments to focus not only on efficiencies but also on improving the quality of interaction leading to changes in behaviour that support democracy. The study explores the current set-up in respect of the implementation of e-parliament globally, the initiatives that are being made and the challenges being experienced. It does this by examining literature regarding the latest developments in e-parliament and recent surveys on emerging utility trends. Consideration is given to particular initiatives in the African context, such as the Bungeni information management system. These are aimed at facilitating the push towards democracy that is assisted by ICT (e-democracy). A comparative analysis focusing on policies, technology, practices and organisational culture in the implementation of e-parliament, as a transitional stage towards edemocracy, is made with respect to the parliaments or chambers of the Czech Republic, India, Kenya and South Africa. The outcome of this analysis has important lessons for the use of ICT to support democracy, particularly for South Africa. It also generates a number of issues, for example the importance of knowledge management and organisational design for improving the parliament-citizen interface, which require consideration by parliaments in general. A seamless platform for facilitating engagement between parliament and the majority of citizens is designed through the adaptation of the e-business model. The platform integrates ICT infrastructure, processes and human resource in a knowledge management environment.
AFRIKAANSE OPSOMMING: Inligting en kommunikasie het die implementering van e-parlement gefasiliteer met die doel om verteenwoordigendheid, deursigtigheid, toeganklikheid en doeltreffendheid van die parlement te verseker. Die skuif van e-parlement na e-demokrasie kan parlement noodsaak om te fokus, nie net op doeltreffenheid nie, maar ook om die kwaliteit van interaksie te verbeter, wat weer sal lei tot gedragsverandering wat demokrasie ondersteun. Die studie verken die huidige toestand met betrekking tot die implementering van eparlement op `n internasionale skaal, die inisiatiewe wat onderneem word, en die uitdagings wat ervaar word. Literatuur wat die nuutste verwikkelinge saamvat, word ondersoek, asook onlangse opname aangaande opkomende gebruiks tendens. Dit is veral inisiatiewe in Afrika wat ondersoek word, soos byvoorbeeld die Bungeni Inligting bestuurstelsel. Dit word gedoen om die proses van demokrasie te fasiliteer wat weer deur Inligting en Kommunikasie tegnologie ondersteun word. `n Vergelykende analise wat fokus op beleid, tegnologie, praktyke en organisasie kultuur binne e-parlement, en die oorgangfase van e-demokrasie word gedoen oor die parlemente van die Tjeggiese Republiek, Indië, Kenia en Suid-Afrika. Die uitslag van die analise het belangrike lesse vir die gebruik van Inligting en Kommunikasie tegnologie om demokrasie te ondersteun, veral in Suid-Afrika. Dit genereer ook ander aspekte byvoorbeeld die belangrikheid van kennisbestuur en organisatoriese ontwerp om die parlement-burger interfase te verbeter. `n Platform wat die proses tussen die parlement en die burgers fasiliteer, is ontwerp met die aanpassing van die e-besigheidsmodel. Die platform integreer Inligting en Kommunikasie tegnologie infrastrukture, prosesse en menslike hulpbronne binne `n kennis bestuur omgewing.
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Ward, Gerald Lee. « Electronic Warrant Systems : The Effect of Advanced Technologies on Arrest Performance ». ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2703.
Texte intégralRésumé :
Public safety is negatively affected when arrest warrant information is not available to law enforcement officers, judges, prosecutors, and other criminal justice practitioners. The U.S. Government and the criminal justice community have advocated for electronic warrant systems (e-warrants). Peace officers know that when e-warrant systems deliver warrant information to them immediately from multiple jurisdictions, their safety is increased. However, the factors that cause these e-warrants systems to improve safety are not known. The purpose of this historical data analysis study was to determine if the use of e-warrant systems resulted in shorter clearance times than the use of legacy paper-based systems. Stakeholder theory, open systems theory, and service-oriented architecture theory were used to guide the quantitative research design. This study compared 2 years of historical arrest warrants from 6 sheriffs' departments organized into population matched sets. Two-way ANOVA tests and nonparametric tests were conducted to analyze the impact of the independent variables warrant system type and case type on the dependent variables mean service days and percent warrants served. The study showed that operating e-warrant systems in similar size sample agencies did not ensure shorter mean service days and higher percent warrants served over legacy systems, and it confirmed that more research is needed to determine other factors that will lead to an improvement in these variables. The findings of this study may assist agency executives and justice practitioners to identify other variables that may increase effectiveness of e-warrant systems, thereby improving public and officer safety, both important social benefits.
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Pretorius, Marco Cobus. « A methodology to institutionalise user experience in a South African provincial government ». Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1019961.
Texte intégralRésumé :
The number of citizens, who access e-Government websites, is growing significantly and their expectations for additional services are increasing. The Internet has become an essential instrument to distribute information to citizens. Poorly designed websites, however, can divide governments and its citizens. Consensus amongst researchers is that user experience (UX) is an important factor in designing websites specifically e-Government websites. Problems, experienced with website usability, prevent people from accessing and eventually adopting technology, such as e-Government. Countries, such as the United States, United Kingdom and Canada, have shown increased support for UX in e-Government websites. At present, a number of guidelines and design principles exists for e-Government website UX design; however, the effectiveness of the implementation of these guidelines and principles depends on the profiles of the individuals on a website development team and on an organisation’s understanding of UX. Despite the highlighted importance of UX, guidelines and principles are rarely adopted in South African e-Government websites. Usability and UX guidelines cannot be implemented; if there is no executive support; an inadequately trained staff; no routine UX practice; insufficient budget; inefficient use of usability methodologies and user-centred design (UCD) processes. The challenge at present in the UX design field is the institutionalisation of UX, specifically at government level. The goal of this research was to propose and evaluate a methodology to institutionalise UX in South African Provincial Governments (PGs), named the “Institutionalise UX in Government (IUXG) methodology”. The research used the Western Cape Government (WCG) in South Africa as a case study to evaluate the proposed methodology to institutionalise UX in a South African PG. The IUXG methodology (1.0) was proposed from five UX methodologies, as well as from best practices found in literature. The IUXG methodology (1.1) was updated, based on results of a survey to South African PGs, a survey to WCG employees, as well as literature from the WCG. The IUXG methodology (2.0) was updated a final time, based on the case study results and on a confirmation survey with WCG employees after the implementation of the case study. The research study made use of three surveys during this research. The first survey, incorporating UX maturity models, confirmed that understanding and buy-in of UX are limited and that UX maturity levels are low at South African PG level. The second and third surveys were administered to WCG e-Government website officials before and after the implementation of the IUXG methodology. The surveys measured the UX maturity level of the WCG in the component, e-Government for Citizens (e-G4C), responsible for the WCG e-Government website. The final survey results demonstrated that, after the implementation of the IUXG methodology, the WCG improved its level of UX maturity on the identified UX maturity models. Implementation of the IUXG methodology institutionalised UX in the WCG. UX activities became standard practice in the e-Government website environment after the systems development lifecycle (SDLC) incorporated UCD. UX policy, strategy and guidelines were documented for the WCG e-Government website. The WCG constructed the first usability testing facility for a South African PG and improvements to the WCG e-Government website were implemented. The proposed IUXG methodology institutionalised UX in the WCG e-Government website environment. This research is a major contribution, to addressing the current lack of UX practices in South African PGs. South African PGs can use the proposed IUXG methodology to institutionalise UX and it will assist PG officials to develop increased UX maturity levels. The advantage of the IUXG methodology is that it provides PG officials with a step-by-step method how to institutionalise UX in a PG by following the six phases of the IUXG methodology: startup, setup, organisation, method, standards and long-term. The IUXG methodology will assist South African PGs to establish UX practice as a norm. The IUXG methodology will assist PGs with the resources, methods and tools to enable them to implement UX guidelines, which will result in an improved, more usable and more user-centric PG e-Government website.
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Elsheikh, Yousef M. A. « A model for the Adoption and Implementation of Web-based Government services and applications. A Study Based in Grounded Theory Validated by Structural Equation Modelling Analysis in a Jordanian Context ». Thesis, University of Bradford, 2011. http://hdl.handle.net/10454/5378.
Texte intégralRésumé :
Among the many promises of the revolution in the information and communication technologies (ICT), particularly the Internet, continues to be its potential to significantly transform governments around the world. This transformation is referred to as e-government or web-based government, often used interchangeably in most of the IS literature. Despite these however, the level of adoption and use of such innovation is still low and does not meet expectations in developing countries in general and Jordan in particular. Yet, existing research on the adoption and implementation of e-government in developing countries is still lacking explanatory power for the following reasons: 1) focusing either on the supply-side, or on the demand-side separately to study the adoption and implementation of e-government, and therefore there is no enough research on the integration between them as a single phenomenon, and 2) focusing on the results of previous research, and therefore not to develop theories fit the new context to be investigated to understand the relationship between the IT implementation and social structures in the same context. This research aims to fill these gaps through the use of a holistic approach to enable in-depth understanding and gain valuable insights on the adoption and implementation of e-government from multiple perspectives, and in the real context of a developing country, namely Jordan. This would reduce the gap between government strategies and policies related to implementation of e-government services and applications on the one hand, and perceptions of citizens on the other hand, allowing a better understanding of the needs of citizens and the priorities that must be taken into account by governments in order to ensure the success of such projects on a large scale. Through two phases, this research proposes and empirically tests an integrated model of the determinants of adoption and implementation of e-government services and applications in Jordan. The first phase employs a grounded theory methodology for the development of the research model, as well as the survey instruments necessary to test the model. The second phase employs a survey questionnaire to test the research model using multivariate and SEM with the results demonstrating support for the proposed model. The empirical results indicate that perceived ease of use, perceived usefulness, and the security of e-government systems are no longer among the main determinants that affect the decision to adopt and implement e-government services and applications in this particular context. This confirms that the prevailing models and theories on the adoption of IT do not apply equally to the context of developing countries such as Jordan, and thus do not explain and predict behaviour toward the adoption and implementation of e-government services and applications in the same context. There is a direct and positive relationship between citizen involvement in the change process towards e-government and the decision to adopt and implement e-government services and applications. There is also a strong positive relationship between the decision to adopt and implement e-government services and applications and the decision to use such services and applications within the same context. Unexpectedly, the prevailing sociocultural determinants indicate a direct and positive relationship with the decision to adopt and implement e-government services and applications in the same context. Also, the results indicate direct and negative relationships between citizen trust and website design issues with the decision to adopt and implement e-government services and applications. Finally, the research concludes by highlighting the theoretical and practical implications, limitations and future directions.
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Robins, Greg. « Is a knowledge based value network an effective model for implementing e-government ? » Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2004. https://ro.ecu.edu.au/theses/832.
Texte intégralRésumé :
Is a knowledge based value network an effective model for implementing e-government? E-Government is a vision of how public sector organisations will govern, serve citizens, and interact with business partners, their employees, and other Government organisations. The “e” in e-Government represents a move to fully integrated, secure, on-demand accessible electronic Government that will: • improve integrated service delivery • provide universal citizen access • begin to enhance traditional Government structures and processes • support new Government products and services by relying on the emergence and convergence of new technologies • improve effectiveness Electronic commerce (e-commerce) has fundamentally changed the way business is being conducted and Government is rushing to catch up.
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Heginbotham, Melanie Janet. « Development through e-government : strategic options for South African application ». Thesis, Stellenbosch : University of Stellenbosch, 2006. http://hdl.handle.net/10019.1/2413.
Texte intégralRésumé :
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2006.Information and communication technologies are rapidly changing the future of public administration. The desire to become part of the “Information Age” has instigated a worldwide transformation process that puts information and communication technologies at the heart of government processes and practices. One strategy that embraces these technologies is electronic government (e-government). The ability to provide government services and information online is becoming a benchmark for governments in both developed and developing nations. E-government has arrived in South Africa and slowly it is starting to shape our lives. Improved service delivery, access to information, an open and transparent form of government and the ability to participate in certain government activities are just some of the advantages that e-government has to offer. Although disparities in access and education levels remain a constant hindrance in South Africa, the e-government strategy does have the potential to promote community development. By providing an opportunity to learn a new skill, gain new information and participate in your local government activities, e-government has the potential to empower local citizens thereby promoting community development. The acquisition of new knowledge is a vital tool in today’s modern society. Therefore, through the provision of new knowledge e-government is a strategy for the future.
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Mphahlele, Mafedi Yvonne. « Knowlegde management practices in the South African public sector 2002-2008 ». Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/3023.
Texte intégralRésumé :
Thesis (MPhil (Information Science))--University of Stellenbosch, 2010.ENGLISH ABSTRACT: Knowledge Management (KM) have been adopted by the public sector institutions of the developed countries for a while and the rewards that of are said to be immense. For a new democracy and a developing country like South Africa, the benefits of KM in the public sector cannot be over emphasized. Among, other things, it is believed that KM can help speed up service delivery which is a top priority for the South African public sector at the moment. However, one wonders if the South African public sector is giving KM the kind of attention it deserves and if so, are there any noticeable rewards? The following study is a survey report on KM practices in the South African Public sector, specifically, National departments. It is believed that the results of this study will help identify best practices to be shared and deviations and gaps to be corrected. The study is made up of the following Chapters and topics: Chapter 1: Which cover a short history of KM in the Public Service The chapter also discusses the problem statements, objectives of the study and limitations. Chapter 2: Research Methodology The population and sample in this study are discussed. The methods used to collect data is also outlined and discussed. Chapter 3: Knowledge Management: Challenges, solutions and Technologies. This chapter is based on the book and model by Beccerra –Fernandez et al. and it discusses the three parts of the book , namely, Principles of KM, Technologies of KM, KM Systems and the epilogue which deals with the future of KM. The views of other authors in relation to the book and model are also outlined and discussed in this chapter. Chapter 4: Presentation and Discussion of results: The results of data collected in chapter 3 above are presented and discussed. Chapter 5: Conclusion and Recommendations The conclusion of this study based on the data collected using tools and methods outlined and discussed in Chapter 2 & Chapter 3 and presented in Chapter 4 above is then drawn. The conclusion and recommendations seek to answer research questions that were posed in Chapter 1 of this study.
AFRIKAANSE OPSOMMING: Kennisbestuur (KM) word reeds geruime tyd toegepas in die openbare sektore van ontwikkelde lande en dit word berig dat die resultaat duidelik speurbaar is. Vir 'n nuwe demokrasie en 'n ontwikkelende land soos Suid-Afrika kan die voordele van KM in die openbare sektor nie oorskat word nie. Onder meer word geglo dat KM kan bydra tot die verbetering van dienslewering wat op die oomblik die belangrikste prioriteit is vir die openbare sektor. Nogtans moet 'n mens wonder of KM die aandag ontvang wat dit verdien, en of daar opmerklike resultate is. Hierdie studie is in wese 'n rapport van 'n opname van KM praktyke in die Suid-Afrikaanse openbare sektor, in besonder van nasionale departemente. Daar word gehoop dat die resultate van die studie sal bydra tot die identifisering van beste praktyke wat met ander gedeel kan word, en om afwykinge en gapings te identifiseer vir korreksie. Die studie is ingedeel in die volgende hoofstukke: Hoofstuk 1 – 'n kort geskiedenis van KM in die openbare sektor. Die probleemstelling word ook bespreek Hoofstuk 2: Navorsingsmetodologie Hoofstuk 3: Knowledge Management: Challenges, Solutions and Technologies. Hierdie hoofstuk is gebaseer op die boek en model van Becerra-Fernandez et al. En dit bespreek die drie afdelings van die boek, naamlik: Principles of KM, Technologies of KM, KM Systems, asook die epiloog waarin die toekoms van KM behandel word. Beskouings van ander outeurs ten opsigte van die boek en model word bygevoeg. Hoofstuk 4: Aanbieding en Bespreking van resultate Hoofstuk 5: Konklusie en Voorstelle In die konklusie word antwoorde geformuleer op die pertinente vrae wat in hoofstuk 1 gestel is.
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Bitwayiki, Constantine. « Exploring Information Technology Return on Investment Reports for Planning, Budgeting, and Implementation ». ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6821.
Texte intégralRésumé :
The failure rate of new government information technology (IT) projects in developing countries is high, with 35% classified as total failures and approximately 50% as partial failures. The population for this study was 10 senior managers of a public sector organization in Uganda selected because of high IT project successes achieved through leveraging IT return on investment (ROI) reports. The purpose of this qualitative single-case study was to explore the strategies Ugandan senior public sector officials used to leverage IT ROI reports during planning, budgeting, and implementation of IT projects to reduce failure rates. The conceptual frameworks were the strategic IT alignment model and framework for success. Qualitative data were collected through face-to-face interviews and review of the organization performance reports. Member checking of interview and document review data were used to strengthen credibility of the findings. The following themes emerged: involve senior managers in IT ROI reporting; use previous IT performance reports during planning, budgeting, and implementation; empower project teams to undertake IT ROI performance assessment; ensure completeness of the IT ROI reports; ensure comprehensive monitoring and evaluation indicators for IT projects; ensure availability of periodic IT ROI reports; and implement a change management program. The findings may contribute to social change by providing key strategies senior public sector officials might leverage during planning, budgeting, and implementation of IT projects to reduce failures, lead to increased citizen access to e-government services, and promote transparent government.
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Munetsi, Ndakasharwa. « Investigation into the state of digital records management in the provincial government of Eastern Cape : a case study of the office of the premier ». Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/496.
Texte intégralRésumé :
The study sought to investigate the viability of digital records management in the Office of the Premier (OTP) in the Eastern Cape Province. The objectives of the study were to establish the current status of digital records management in the OTP, determine the compliance with the legal framework, identify the requisite infrastructure for digital records management (DRM), describe the security and preservation measures for DRM, and the challenges of managing digital records. Purposive sampling was used to select 40 participants. A questionnaire was used to collect data. The study revealed that the OTP has taken a number of initiatives aimed at establishing records management practices. However, the study found that the OTP is faced with a number of challenges in trying to use the Electronic Document and Records Management System (EDRMS). The majority of the employees did not have any qualification in records management. This lack of skills and competencies affects the implementation of the new system. The findings of the study showed that most of the employees were resisting using the new system because they were not comfortable with it. The study recommends that the department should encourage its staff to get training to be knowledgeable in the use of EDRMS which generates records; the staff should work closer with the consultancy in order to gain skills and knowledge to facilitate the change process, and the security and preservation of digital records should be enhanced.