Livres sur le sujet « Customer services »
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Seldman, Marty. Customer tells : Delivering world-class customer service by reading your customers' signs and signals. New York : Kaplan Pub., 2007.
Doris, Humphrey. Customer service. 2e éd. Australia : South-Western Cengage Learning, 2011.
Daffy, Chris. Once a customer, always a customer : How to deliver customer service that creates customers for life. Dublin : Oak Tree, 1999.
Daffy, Chris. Once a customer always a customer : How to deliver customer service that creates customers for life. Dublin : Oak Tree Press, 1996.
Gerson, Richard F. Beyond customer service : Keeping customers for life. Los Altos, Calif : Crisp Publications, 1992.
Balachandran, S. Customer-driven services management. 2e éd. New Delhi : Response Books, 2004.
United States. Western Area Power Administration. Energy Services. Energy Services customer sourcebook. [Golden, Colo.?] : Western Area Power Administration, 1993.
National Association of Home Builders (U.S.). Remodelors Council., dir. Customer service. Washington, D.C. (1090 Vermont Ave., NW, Washigton 10005) : Home Builders Institute, 1993.
Thomas, Marion. Customer service : The key to winning lifetime customers. Rockhurst College : National press Publications, 1991.
Fickert, Reiner. Customer Costing. Bern : Haupt, 1998.
Katz, Bernard. How to turn customer service into customer sales. Lincolnwood, Ill., U.S.A : NTC Business Books, 1988.
St, Clair Guy. Customer service in the information environment. London : Bowker-Saur, 1993.
Hill, Curtis. Customer service DNA. Springville, Utah : Plain Sight Publishing, an imprint of Cedar Fort, Inc., 2015.
MacNeill, Debra J. Customer service excellence. Burr Ridge, Ill : Business One Irwin/Mirror Press, 1994.
Hayes, Jenny. Managing customer service. Aldershot, Hampshire, England : Gower, 1997.
Hyken, Shep. The cult of the customer : Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J : Wiley, 2009.
Customs, Bhutan Department of Revenue &. Draft customer service delivery standards : Public information services. Thimphu] : Department of Revenue and Customs, [Government of Bhutan], 2013.
Peters, Glen. Benchmarking customer service. London : Pitman, 1994.
Stevens, Debra. Brilliant customer service. Harlow, England : Prentice Hall, 2010.
Lund, Keith. Customer care. Sous la direction de Patterson Helen, McCullough Sheila et Association of Assistant Librarians. [Newcastle-under-Lyme] : AAL Publishing, 1994.
Kamin, Maxine. Customer Service Training. Burlington : Elsevier, 2005.
Hill, Curtis. Customer service DNA : Building blocks that drive customer loyalty. Springville, Utah : CFI, 2011.
Wellemin, John H. Successful customer care. Hauppauge, N.Y : Barron's Educational Series, 1997.
Andrew, Brown. Customer care management. Oxford : Butterworth-Heinemann, 1991.
United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?] : U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.
United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?] : U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.
United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?] : U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.
Field, Christopher. Customer loyalty in financial services. London : FT Financial Publishing, 1996.
Ardito, Stephanie C. Customer services and user training. Philadelphia, PA : National Federation of Abstracting and Information Services, 1991.
Economy, Peter. Customer service secrets. New Delhi : Tata McGraw-Hill Pub., 2004.
United States. General Services Administration. Office of Federal Supply and Services, dir. Customer service bureaus. Washington, DC : U.S. General Services Administration, Federal Supply and Services, 1985.
Mauritius. Ministry of Civil Service Affairs and Administrative Reforms. Customer Charter. Port Louis, Mauritius : Ministry of Civil Service Affairs and Administrative Reforms, 2016.
1946-, Brown Stanley A., dir. Breakthrough customer service : Best practices of leaders in customer support. Toronto : J. Wiley & Sons Canada, 1997.
Library, San Francisco Public. [Customer service plan]. [San Francisco, Calif : San Francisco Public Library, 1999.
Lake, Neville. The customer service workbook. London : Kogan Page, 2002.
Palmer, Sally, et Carol Mayall. Customer Services. Financial Times Prentice Hall, 1993.
Wiersema, Fred. Customer Service. HarperCollins Publishers, 2000.
Staff, National Restaurant Association. Customer Service. Prentice Hall PTR, 2012.
Institute for Computer Capacity Management., dir. Managing customer service. Milpitas, CA (P.O. Box 361556, Milpitas 95035) : Institute for Computer Capacity Management, 1989.
Tzempelikos, Nektarios, et Spiros Gounaris. Customer Equity Management : Managing Customers As Assests. Business Expert Press, 2015.
Tzempelikos et Spiros Gounaris. Customer Equity Management : Managing Customers As Assets. Business Expert Press, 2013.
Seldman, Marty, John Futterknecht et Ben Sorensen. Customer Tells : Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.
Seldman, Marty, John Futterknecht et Ben Sorensen. Customer Tells : Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.
Daffy, Chris. Once a Customer Always a Customer : How to Deliver Customer Service That Creates Customers for Life. 3e éd. Oak Tree Press (Ireland), 2001.
Jeppesen, Lynda. Lip Service vs. Customer Service : Making Customer Cents from Customer Sense. Kendall/Hunt Publishing Company, 1996.
Balachandran, S. Customer-driven services management. Response Books, 1999.
Balachandran, S. Customer-driven services management. Response Books, 1999.
Hughes. Managing Operations - Customer Services. McGraw-Hill Education, 1995.
OFFER. Report on customer services. Office of Electricity Regulation, 1995.
McKee, Judy. Maximizing Customer Contact. Technology Marketing Corp, 1996.