Littérature scientifique sur le sujet « Customer »
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Articles de revues sur le sujet "Customer"
Mohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria et Shidrokh Goudarzi. « A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction ». International Journal of Enterprise Information Systems 10, no 1 (janvier 2014) : 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Texte intégralCurth, Susanne, Sebastian Uhrich et Martin Benkenstein. « How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior ». Journal of Services Marketing 28, no 2 (6 mai 2014) : 147–58. http://dx.doi.org/10.1108/jsm-08-2012-0145.
Texte intégralSantari, Ni Putu Nita, I. Wayan Suartina et I. Made Astrama. « Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung ». Widya Amrita 1, no 1 (20 janvier 2021) : 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Texte intégralSeptyarini, Dewi Nur, Gusti Noorlitaria Achmad et Adjie Sofyan. « THE EFFECT OF SENSORY STIMULI ON INCREASING CUSTOMER SATISFACTION AND CUSTOMER ADVOCACY BANKALTIMTARA USING THE Stimulus ORGANISM RESPONSE (SOR) MODEL ». International Journal of Economics, Business and Accounting Research (IJEBAR) 6, no 2 (24 juin 2022) : 752. http://dx.doi.org/10.29040/ijebar.v6i2.5032.
Texte intégralIm, byung-Ho, et Hyun-Jin Jo. « A study on the effect of service fairness perceived by hotel customers on customer long-term orientation : Mediating effect of customer citizenship behavior ». Foodservice Management Society of Korea 25, no 4 (31 août 2022) : 239–59. http://dx.doi.org/10.47584/jfm.2022.25.4.239.
Texte intégralSudiyono, Kristianus Ade, Prio Utomo et Claudia Severesia. « Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector ». Journal of Business and Management Review 3, no 9 (27 septembre 2022) : 627–40. http://dx.doi.org/10.47153/jbmr39.4552022.
Texte intégralAityassine, Fatima Lahcen Yachou. « Customer satisfaction, customer delight, customer retention and customer loyalty : Borderlines and insights ». Uncertain Supply Chain Management 10, no 3 (2022) : 895–904. http://dx.doi.org/10.5267/j.uscm.2022.3.005.
Texte intégralMosa, Mona, Nedaa Agami, Ghada Elkhayat et Mohamed Kholief. « A Literature Review of Data Mining Techniques for Enhancing Digital Customer Engagement ». International Journal of Enterprise Information Systems 16, no 4 (octobre 2020) : 80–100. http://dx.doi.org/10.4018/ijeis.2020100105.
Texte intégralSheen, Young Seek. « Effect of Customer Engagement on Customer Value Creation and Subjective Well-being ». Asian Journal of Beauty and Cosmetology 21, no 2 (29 juin 2023) : 177–87. http://dx.doi.org/10.20402/ajbc.2022.0027.
Texte intégralHapsari, Indri, et Murini Murini. « Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah PT Bank Syariah Mandiri Kendari ». Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH) 4, no 2 (7 octobre 2022) : 88–95. http://dx.doi.org/10.51454/jimsh.v4i2.699.
Texte intégralThèses sur le sujet "Customer"
Heath, Eric Ernie. « The determinants of customer co-production and satisfaction in a compliance dependent service ». Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.
Texte intégralDissertation (MCom)--University of Pretoria, 2012.
Marketing Management
MCom
Unrestricted
Lee, Linda. « Customer-to-customer roles and impacts in service encounters ». Doctoral thesis, KTH, Industriell ekonomi och organisation (Inst.), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186294.
Texte intégralQC 20160516
Mtatsi, Siyabonga Chris. « Retaining customers through customer service in the telecomminications industry ». Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1018641.
Texte intégralBergström, Sebastian. « Customer segmentation of retail chain customers using cluster analysis ». Thesis, KTH, Matematisk statistik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-252559.
Texte intégralI denna uppsats har klusteranalys tillämpats på data bestående av kunders konsumtionsvanor hos en detaljhandelskedja för att utföra kundsegmentering. Metoden som använts bestod av en två-stegs klusterprocedur där det första steget bestod av att skapa variabler, tillämpa en kvadratrotstransformation av datan för att hantera kunder som spenderar långt mer än genomsnittet och slutligen principalkomponentanalys för att reducera datans dimension. Detta gjordes för att mildra effekterna av att använda en högdimensionell datamängd. Det andra steget bestod av att tillämpa klusteralgoritmer på den transformerade datan. Metoderna som användes var K-means klustring, gaussiska blandningsmodeller i MCLUST-familjen, t-fördelade blandningsmodeller från tEIGEN-familjen och icke-negativ matrisfaktorisering (NMF). För klustring med NMF användes förbehandling av datan, mer specifikt genomfördes ingen PCA. Klusterpartitioner jämfördes baserat på silhuettvärden, Davies-Bouldin-indexet och ämneskunskap, som avslöjade att K-means klustring med K=3 producerar de rimligaste resultaten. Denna algoritm lyckades separera kunderna i olika segment beroende på hur många köp de gjort överlag och i dessa segment finns vissa skillnader i konsumtionsvanor. Med andra ord finns visst stöd för påståendet att kundsegmenten har en del variation i sina konsumtionsvanor.
Raja, Abbas Haider, Chokaew Koobgrabe et Punyanuch Chutima. « Customer satisfaction toward TrueMove customer service ». Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.
Texte intégralTitle: Customer Satisfaction toward TrueMove Customer Service
Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok?
Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop.
Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. The Service Quality Gap which aims to measure the customer satisfaction by comparing their expectation and perception of service after experiencing the service serves as the theoretical framework for the research. Moreover SERVQUAL dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modeling of the questionnaires for this research.
Conclusion: TrueMove customers are not yet fully satisfied with customer service provided at the TrueMove shops in Bangkok region. The service quality perceived cannot yet meet the expectation of customers in any SERVQUAL Dimensions.
Recommendations: The issue of reliability in service aspect needs to be dealt with an overhaul of systems and routines while other aspects of service call for equipping employees with required knowledge. A focus on specific services to the target group of customers also needs to be established.
Lövstrand, Christoffer, et Daniel Nilsson. « Kitchen Worktop Expectations ». Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-29298.
Texte intégralFerraz, Sofia Batista. « Customers as fellows : analyzing customer citizenship behavior in services marketing ». Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/.
Texte intégralConsumidores podem precisar de opiniões sobre um novo produto, instruções de como ajustar o equipamento na academia ou até mesmo uma instrução de como fazer o auto check-in na máquina da companhia aérea. As possibilidades de consumidores ajudando uns aos outros variam de acordo com os serviços, enfatizando a sua dinâmica e natureza interdependente. São três os principais propósitos dessa tese. Primeiro, oferecemos contribuições teóricas a futuros estudos no campo do Comportamento Cidadão do Consumidor. Por meio da condução de uma revisão sistemática de 92 artigos, sugerimos novo caminhos para pesquisa teórica e possibilidades metodológicas. Segundo, investigamos como consumidores percebem valor mediante o engajamento em comportamentos cidadãos com a empresa e outros consumidores. Baseado em 20 entrevistas, o estudo está ancorado na tipologia de valores de Holbrook (1999) e teoria funcional de Clary et al. (1998) para sugerir contribuições referentes às seguintes dimensões: Eficácia ou Qualidade; Social ou Estima; Diversão ou Paz; e Ética ou Espiritualidade.Terceiro, considerando Teoria da Troca Social e Teoria da Auto-Complementação Simbólica, propõe-se que, ao endossar ações de Responsabilidade Social Corporativa e atingindo objetivos de auto-definição, consumidores podem inibir demonstrações posteriores de CCB, considerando que eles já obtiveram satisfação por ajudar terceiros. Baseado em dois estudos experimentais, oferece-se suporte para a proposição de evidência de moderação, assim como mostra-se que estes participantes perceberam a alta entitatividade entre consumidores das empresas estão mais propensos em ajudar outros em uma situação subsequente. Estudos futuros podem endereçar o valor do CCB relacionado aos consumidores e empregados ajudados. A literatura de CBB ainda é muito concentrada em consumidores que ajudam, ao invés daqueles que são ajudados. Outros tipos de comportamento de cidadania do consumidor, como advocacia, cooperação e facilitação podem compreender diferentes fontes de valor percebidas e fontes de motivação que aquelea comportamentos explorados neste estudo. Ademais, sobre a nossa terceira proposição, estudos podem avaliar a extensão na qual esses comportamentos de ajuda compreendem necessidades de auto-simbolização e identificações sociais. Por fim, o efeito de saciedade da auto-complementação que se propõe nesse artigo acontece em um contexto de identidade social. Estudos futuros podem investigar esse efeito em outros domínios, como a teoria da auto-consistência
Danielsson, Axel, et Simon Broström. « A Happy Customer is a Paying Customer ». Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-166564.
Texte intégralChan, Wa Kimmy. « Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production / ». Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B39794039.
Texte intégralChan, Wa Kimmy, et 陳華. « Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B39794039.
Texte intégralpublished_or_final_version
Business
Doctoral
Doctor of Philosophy
Livres sur le sujet "Customer"
Daffy, Chris. Once a customer, always a customer : How to deliver customer service that creates customers for life. Dublin : Oak Tree, 1999.
Trouver le texte intégralDaffy, Chris. Once a customer always a customer : How to deliver customer service that creates customers for life. Dublin : Oak Tree Press, 1996.
Trouver le texte intégralHyken, Shep. The cult of the customer : Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J : Wiley, 2009.
Trouver le texte intégralBoard, Securities and Investments, dir. Customer agreements : Know your customer. London : Securities and Investments Board, 1988.
Trouver le texte intégralGerson, Richard F. Beyond customer service : Keeping customers for life. Los Altos, Calif : Crisp Publications, 1992.
Trouver le texte intégralAgency, Benefits. Customer charter : A commitment to our customers. London : Benefits Agency, 1992.
Trouver le texte intégralSmith, Shaun. Managing the customer experience : Turning customers into advocates. London : Financial Times Prentice Hall, 2002.
Trouver le texte intégralSeldman, Marty. Customer tells : Delivering world-class customer service by reading your customers' signs and signals. New York : Kaplan Pub., 2007.
Trouver le texte intégralGlanz, Barbara A. Building customer loyalty : How you can help keep customers returning. Burr Ridge, Ill : Irwin Professional Pub./Mirror Press, 1994.
Trouver le texte intégralThomas, Marion. Customer service : The key to winning lifetime customers. Rockhurst College : National press Publications, 1991.
Trouver le texte intégralChapitres de livres sur le sujet "Customer"
Hazzan, Orit, et Yael Dubinsky. « Customers and Users customer customer user user ». Dans Agile Software Engineering, 1–25. London : Springer London, 2008. http://dx.doi.org/10.1007/978-1-84800-198-5_3.
Texte intégralBryson, John R., Jon Sundbo, Lars Fuglsang et Peter Daniels. « Customer First : Understanding Customers ». Dans Service Management, 147–63. Cham : Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1_8.
Texte intégralWilde, Silvio. « Customer Relationship – Customer Knowledge ». Dans Customer Knowledge Management, 45–56. Berlin, Heidelberg : Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-16475-0_5.
Texte intégralHolkham, Tony. « Customer ». Dans Label Writing and Planning, 44–47. Boston, MA : Springer US, 1995. http://dx.doi.org/10.1007/978-1-4613-1231-4_13.
Texte intégralDas, Parichay, et Vijendra Singh. « Knowing Your Customers Using Customer Segmentation ». Dans Computational Methods and Data Engineering, 437–51. Singapore : Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-19-3015-7_32.
Texte intégralSchmitt, Michael C. « Customer Experience und Customer Journey ». Dans Quick Guide Digitale B2B-Kommunikation, 7–14. Wiesbaden : Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-14213-1_2.
Texte intégralKleinaltenkamp, Michael. « Customer Value and Customer Selection ». Dans Springer Texts in Business and Economics, 85–108. Berlin, Heidelberg : Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-43856-5_4.
Texte intégralKostelijk, Erik, et Karel Jan Alsem. « Customer needs and customer values ». Dans Brand Positioning, 39–67. New York : Routledge, 2020. : Routledge, 2020. http://dx.doi.org/10.4324/9780429285820-6.
Texte intégralVatreš, Amela, et Zerina Mašetić. « Exploring Customers’ Behavior – Analysing Customer Data, Customer Segmentation and Predicting Customers’ Behavior on Black Friday ». Dans Lecture Notes in Networks and Systems, 15–26. Cham : Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-90055-7_2.
Texte intégralFornell, Claes, Forrest V. Morgeson, G. Tomas M. Hult et David VanAmburg. « Customer Expectations : What Do Your Customers Demand ? » Dans The Reign of the Customer, 25–39. Cham : Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-13562-1_2.
Texte intégralActes de conférences sur le sujet "Customer"
Du, Xuehong, et Mitchell M. Tseng. « Characterizing Customer Value for Product Customization ». Dans ASME 1999 Design Engineering Technical Conferences. American Society of Mechanical Engineers, 1999. http://dx.doi.org/10.1115/detc99/dfm-8916.
Texte intégralSims, Jeremy. « Traceability - We forgot the customer ! » Dans NCSL International Workshop & Symposium. NCSL International, 2014. http://dx.doi.org/10.51843/wsproceedings.2014.57.
Texte intégralHassani, Marwan, et Stefan Habets. « Predicting Next Touch Point In A Customer Journey : A Use Case In Telecommunication ». Dans 35th ECMS International Conference on Modelling and Simulation. ECMS, 2021. http://dx.doi.org/10.7148/2021-0048.
Texte intégralFukuda, Shuichi. « Customer Productivity : A Measure for Product and Process Development With Customers ». Dans ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70628.
Texte intégralPark, Seyoung, et Harrison M. Kim. « Data-Driven Customer Segmentation Based On Online Review Analysis and Customer Network Construction ». Dans ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/detc2021-70036.
Texte intégralWang, Yue, et Mitchell M. Tseng. « Defining Specifications for Custom Products : A Bayesian Probabilistic Approach ». Dans ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/detc2008-49625.
Texte intégralMasuda a, Hisashi, et Yoshinori Hara b. « A Dynamic Model based on Customer Learning Speed ». Dans Applied Human Factors and Ergonomics Conference. AHFE International, 2019. http://dx.doi.org/10.54941/ahfe100281.
Texte intégralZhang, Zichen, Xiaoyu Zheng et Hongtao Liu. « Cost factors in the customer-to-customer sharing when the customers are heterogeneous ». Dans 2021 40th Chinese Control Conference (CCC). IEEE, 2021. http://dx.doi.org/10.23919/ccc52363.2021.9550354.
Texte intégralLi, Bin, Dong Hao, Dengji Zhao et Tao Zhou. « Customer Sharing in Economic Networks with Costs ». Dans Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. California : International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/51.
Texte intégralBlackie, N. M. « Interactive customer services - improving communications with customers ». Dans IEE Colloquium on Business Applications of Multimedia Communications. IEE, 1997. http://dx.doi.org/10.1049/ic:19970356.
Texte intégralRapports d'organisations sur le sujet "Customer"
Kramer, Mitchell. Customers’ Requirements for Customer Service. Boston, MA : Patricia Seybold Group, septembre 2007. http://dx.doi.org/10.1571/psgp09-06-07cc.
Texte intégralSeybold, Patricia. Let Customers Co-Design Your Customer-Critical Initiatives. Boston, MA : Patricia Seybold Group, mai 2005. http://dx.doi.org/10.1571/me5-26-05cc.
Texte intégralAldrich, Susan. Interviewing Customers for Your Customer Scenario Mapping Session. Boston, MA : Patricia Seybold Group, juin 2005. http://dx.doi.org/10.1571/me6-16-05cc.
Texte intégralSeybold, Patricia. Saving Customers’ Time : Master Customer Scenario® Design. Boston, MA : Patricia Seybold Group, juin 2001. http://dx.doi.org/10.1571/ccm6-7-01cc.
Texte intégralSeybold, Patricia. Customer Innovation Guide : Identify and Study Lead Customers. Boston, MA : Patricia Seybold Group, octobre 2006. http://dx.doi.org/10.1571/custinnovguides1.
Texte intégralKramer, Mitchell. BusinessObjects Customer Intelligence Customer Analytics 6.1. Boston, MA : Patricia Seybold Group, février 2004. http://dx.doi.org/10.1571/pr2-27-04cc.
Texte intégralSeybold, Patricia. Four Reasons Why Customers Prefer Twitter for Customer Service. Boston, MA : Patricia Seybold Group, septembre 2013. http://dx.doi.org/10.1571/psgp09-19-13cc.
Texte intégralSeybold, Patricia. Creating Customer Advisory Boards that Your Customers Will Love ! Boston, MA : Patricia Seybold Group, septembre 2007. http://dx.doi.org/10.1571/bp09-13-07cc.
Texte intégralMarshak, Ronni. Customer Co-Design and Customer Scenario Mapping. Boston, MA : Patricia Seybold Group, septembre 2013. http://dx.doi.org/10.1571/me09-12-13cc.
Texte intégralSeybold, Patricia. Selecting and Recruiting Customers for Customer Scenario® Mapping Sessions. Boston, MA : Patricia Seybold Group, juin 2005. http://dx.doi.org/10.1571/me6-9-05cc.
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