Thèses : « Consultancy firms »

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Jovancic, Natalie. « Knowledge in consultancy firms : An exploratory study of knowledge and knowledge management in consultancy firms ». Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-42659.

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Abstract The purpose of this study was to explore how knowledge and management of knowledge is experienced and perceived at a consultancy firm and derive from the experiences of the participants when portraying the phenomenon of knowledge in such a setting. Aspects covered in this research are individual and collective knowledge, the complexity of project-based organisations and the different ways of perceiving knowledge (structural and practice). All of these aspects were accounted for in order to gain a deeper understanding of the experiences of the consultants, the knowledge environment at a consultancy firm, and how knowledge can be managed in such a setting. The research was inspired by my personal/professional experience of knowledge at a consultancy firm where I, prior to this research, was given the task of re-designing the content management system. In the initial planning phase I recognised a need to find out more about the way the consultants were working, how they used knowledge and how they perceived the knowledge had been managed. Qualitative data was collected through individual and group interviews and the philosophical tradition of phenomenology was derived from. The findings from the interviews showed three main themes of how knowledge was perceived; 1) ways of working (differing experiences depending on the context of internal or external work or individual or group project assignments), 2) the knowledge culture and 3) the process and structure of knowledge management at the firm. Based on the findings it is concluded that regardless of practice based knowledge sharing the project-based setting of consultancies requires more, it requires some documentation in order to enable collective knowledge through embedded artefacts. It can also be concluded that the lack of structure or processes contributes to further complexity which would suggest that implementing structure through for example a process oriented approach would ease the process of knowledge management and improve the perception of knowledge at the consultancy firm.

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Hassan, Ahmed. « Knowledge Sharing in IT consultancy firms : Exploring the knowledge sharing mechanisms in small IT consultancy firms ». Thesis, Umeå universitet, Institutionen för informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-134596.

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Knowledge management is a key avenue for consulting firms to ensure survival and maintain competitive advantage. Prior research has focused on many different aspects of knowledge sharing in IT firms and projects. However, even when the importance of KS is acknowledged in IT consulting firms, little is known about how the mechanisms look like inside these firms. The purpose of this study is to explore the knowledge sharing mechanisms in small IT consulting firms or offices. Qualitative methods were used to approach the KS phenomenon, which involves six interviews that included senior consultants and managers from various firms. The results show that the small firms have a better advantage when it comes to sharing. Furthermore, that most knowledge sharing in these firms occur in an informal way since consultants prefer social interaction than using systems. Finally, the results show that a concept labelled as “Knowledge market” strongly exist in consultancy firms in small cities like Umeå.

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ROMAN, JOHANNA, et OLIVIA WIDMARK. « Individual activities within IT consultancy firms : How the individual efficiency within IT consultancy firms could be increased by improving individual activities ». Thesis, KTH, Industriell Management, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191221.

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Idag förväntas IT-konsulter kunna utföra en större variation av arbetsuppgifter och besitta kunskap inom fler tekniska områden än någonsin tidigare. Då komplexiteten inom IT industrin tydligt trappats upp, en komplexitet som konsulterna förväntas kunna hantera bra, har det blivit allt viktigare för varje konsult att arbeta effektivt och därmed bidra till IT-konsultföretagens totala effektivitet. Denna studie undersöker därför hur den interna effektiviteten inom IT-konsultföretag skulle kunna ökas och hur företagens ledare bör agera för att öka effektiviteten kortsiktigt som långsiktigt. Vår studie bygger på en fallstudie baserad på 17 intervjuer och två workshops genomförda på ett svenskt IT-konsultföretag lokaliserat i Stockholm, samt på tre externa intervjuer och en kontinuerlig och iterativ litteraturstudie. Den interna effektiviteten inom IT-konsultföretag skulle kunna ökas genom förbättring av de individuella aktiviteterna anslutna till deras organisationsrutiner. De individuella aktiviteterna som indikerar störst potential för ökad intern effektivitet är de lågt prioriterade aktiviteterna; individuella aktiviteter som konsulterna tenderar att prioritera lägre, vilket ofta resulterar i att aktiviteterna förskjuts. Dessa aktiviteter är genomförda mer ineffektivt än andra individuella aktiviteter är på grund av fyra gemensamma rotorsaker: (1) bristande strukturkapital, (2) bristfälligt stöd av organisationskulturen, (3) otillräckliga kommunikationspolicys, and (4) brist på incitament. Denna studie tillhandhåller därtill konkreta åtgärder för hur detta kan hanteras kortsiktigt som långsiktigt av gruppledarna respektive ledningsgruppen i IT-konsultföretag.
Today’s IT consultants are expected to carry out an increasing variety of tasks and possess knowledge within more technology areas than previously. As the complexity within the IT industry evidently is stepping up and the consultants are expected to manage this complexity well, it becomes more crucial than ever for each consultant to work efficiently and contribute to the IT consultancy firms’ overall efficiency. This research therefore investigates how the internal efficiency within IT consultancy firms could be increased as how the firms’ leaders should act in order to enhance the efficiency in the short and long run. Our research is based on a case study of 17 interviews and two workshops performed at a Swedish IT consultancy firm located in Stockholm, as well as three external interviews and a coherent and iterative literature review. The internal efficiency within IT consultancy firms could be increased by improving their individual activities attached to their organisational routines. The individual activities indicating the greatest potential to increase the internal efficiency are the low-prioritised activities - individual activities that consultants tend to prioritise lower, which often results in postponement of the activities. Why these activities are performed more inefficiently than other individual activities are due to four common root causes: (1) insufficient structural capital, (2) insufficient cultural support, (3) poor communication policies, and (4) lack of incentives. Concrete actions for how this could be operated in the short as well as the long run, are provided by this research. Its managerial implications are therefore directed towards the team managers as well as top management within IT consultancy firms.

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Farhangmehr, Minoo. « The impact of marketing consultancy on small/medium sized firms ». Thesis, University of Warwick, 1991. http://wrap.warwick.ac.uk/4255/.

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This study looks at a programme designed to influence the practice of marketing planning in small/medium sized firms and analyses the impact of marketing planning on the firms when they are provided with such a plan. The study confirms that the incidence of marketing planning in small firms is very low. The results suggest that an evaluation of the programme based only on producing a plan and then implementing it, is inadequate. The real effect of the exercise is also its impact on knowledgeability within firms. Involvement of firms in the marketing planning process increases awareness and knowledgeability of marketing planning. It is argued that the effect will result in the gradual adoption of formal marketing planning by firms. Not only does the experience increase knowledgeability, but the results also indicate that the value of marketing planning to a firm is related to knowledgeability. Firms regard the exercise as valuable if it has had a positive impact on their understanding of marketing and strategic issues. More importantly, increased knowledgeability encourages firms to implement more of the recommendations contained in a plan, which can lead to better performance. The results also indicate that the marketing consultant can have an important role in fostering strategic orientation and marketing awareness in managers of small/medium sized firms. The effectiveness of the programme depends greatly on both the performance of the consultant who prepares the plan and the way the scheme operates.

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Chu, Chung-keung Dominic, et 朱仲強. « The marketing strategies of professional surveying consultancy firms in Hong Kong ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31265303.

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Chu, Chung-keung Dominic. « The marketing strategies of professional surveying consultancy firms in Hong Kong / ». [Hong Kong : University of Hong Kong], 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13302413.

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Chan, Chung-kwong, et 陳松光. « The adaptation of building consultancy firms in Hong Kong for handlingPRC projects ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B3125133X.

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Cheung, Yuk-ching, et 張玉淸. « A critical analysis of the marketing strategies of the building consultancy firms ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1994. http://hub.hku.hk/bib/B31251274.

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Hermansson, Henry, et Axel Salomonsson. « Exploring Digital Innovation in the Construction Industry : The case of consultancy firms ». Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279576.

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The Architecture, Engineering and Construction (AEC) industry is passive in employing innovative technologies and conducting change efforts. As a result, numerous companies in the AEC industry do not exploit many of the benefits, which otherwise can be achieved with digital innovations. When engaging with digital innovations, it is suggested to understand and verify the organizational capabilities of implementing new technologies instead of merely the capacity of the latest technologies considered. It is essential for organizations that go digital, to recognize a need for digital change while identifying the organizational obstacles that potentially can obstruct their change attempts. Hence, activities related to promoting and adopting new, innovative technologies are in practice concerned with change efforts, and challenges regarding how to implement and influence individuals to embrace them, thus making the best use of a considered digital tool. This research thesis explores how consultancy companies in the AEC industry are coping with the adoption and implemention of digital innovations. By taking the consultancy firm’s perspective, the thesis identifies, analyzes and addresses the main organizational obstacles that hinder digital adoption within the AEC industry. Methodologically, this research thesis builds on a qualitative single case study approach, seeking to achieve an understanding and analytical capability instead of a generalization. The qualitative means used involve 13 semi-structured interviews with employees at a Case Company as well as external experts working with digitalization and change management. Besides, through a literature review, the thesis compares and analyzes the findings from the interviews and how they are interrelated to existing literature regarding implementing digital innovations. The empirical results indicate that a main obstacle for implementing digital innovations at consultancy firms in the AEC industry is related to an inadequately articulated and mediated vision regarding the digital transformation process and the change required. The results show that the initiated and planned change projects are not systematically shared and communicated among the Case Company’s teams, and individuals alike. So, the practices for how the employees appropriately can proceed with an idea related to digital innovation are not widely understood nor shared. Accordingly, there is a lack of knowledge among managers and employees on why they should engage in digital change projects and how this can be done appropriately. Lastly, there is also a lack of time as well as financial and personal incentives allocated towards working with digital change. This research thesis emphasizes that an organizational vision, strategy, and procedures must be realized and mediated to all teams and individuals who are involved or affected by a digital change to address these obstacles. Managers and leaders need to foster the creation of change readiness required for the digital transformation process. This involves providing coworkers with sufficient prerequisites, mediating the change process and helping them to embrace it. For example, a) by explaining the benefits and the need for change, b) communicating and systematically informing the teams and individuals with the opportunities to develop necessary competences, and c) by offering guidance and managerial support. Still, it is essential to continuously evaluate change efforts to ensure that their outcome is valuable, instead of merely convincing individuals about the necessity of conducting a change.
Arkitektur, Ingenjör och Konstruktion (AEC) industrin beskrivs som passiv gällande att använda innovativ teknik och genomföra digital förändring. Därmed är det många företag inom AEC industrin som inte utnyttjar de fördelar som annars hade kunnat uppnås med digitala innovationer. När ett företag arbetar med digitala innovationer föreslås att man förstår och verifierar de organisatoriska kapaciteterna för att implementera en ny teknik istället för bara kapaciteten för den senaste teknologin som beaktas. För organisationer som strävar efter att bli digitalt adoptiva är det viktigt att urskilja ett behov om digital förändring och samtidigt identifiera de organisatoriska utmaningarna som potentiellt kan hindra deras förändringsförsök. När en verksamhet eftersträvar att främja och anta nya innovativa tekniker, så är det i praktiken ofta utmanande att influera individer att omfamna förändringen som dessa teknologier medför, och därmed utnyttja ett betraktat digitalt verktyg bäst. Denna forskningsuppsats undersöker hur konsultföretag i AEC-industrin klarar av implementeringen av digitala innovationer. Genom att ta ett konsultföretags perspektiv identifierar, analyserar och besvarar denna forskningsuppsats de viktigaste organisatoriska utmaningarna som hindrar digital adoption inom AEC-industrin. Forskningsmetoden bygger på en kvalitativ fallstudie som syftar till att uppnå en förståelse och analytisk förmåga istället för en generalisering. De kvalitativa medel som används involverar 13 semistrukturerade intervjuer med anställda på ett Case-företag samt externa experter som arbetar med digitalisering och förändringshantering. Genom att också utföra en litteraturstudie jämförs och analyseras resultaten från intervjuerna, samt hur de är relaterade till befintlig litteratur gällande implementering av digital innovation. Resultat visar att ett huvudhinder för att implementera digitala innovationer, för konsultföretag inom AEC-industrin, är en otillräckligt artikulerad och förmedlad vision om den digitala transformationsprocessen och den förändring som krävs. Planerade och påbörjade förändringsprojekt delas och kommuniceras inte heller systematiskt mellan Case-företagets teams och individer. Dessutom förstås eller delas inte metoderna för hur de anställda på ett lämpligt sätt kan gå vidare med en idé relaterad till digital innovation. Följaktligen saknas kunskap bland chefer och anställda om varför de ska engagera sig i digitala förändringsprojekt och hur detta kan göras på ett lämpligt sätt. Det saknas också tid såväl som ekonomiska och personliga incitament för att arbeta med digital förändring. För att hantera dessa hinder betonar denna forskningsuppsats att en organisatorisk vision, strategi och tillvägagångssätt måste realiseras och tydligt förmedlas till alla teams och individer som är involverade eller påverkade av en digital förändring. Chefer och ledare måste främja skapandet av en förändringsberedskap som krävs för den digitala transformationsprocessen. Detta involverar att ge kollegor tillräckliga förutsättningar, förmedla förändringsprocessen och hjälpa dem omfamna den. Till exempel, a) genom att förklara fördelarna och behovet av förändring, b) kommunicera och systematiskt informera teams och individer om möjligheterna för att utveckla nödvändiga kompetenser, c) genom att erbjuda vägledning och ledarstöd. Det är dock fortfarande viktigt att kontinuerligt utvärdera förändringsinsatser för att se till att deras resultat är värdefulla, istället för att endast övertyga individer om nödvändigheten av att genomföra en förändring.

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Haslam, Simon. « Personal legitimising : a substantive grounded theory in the context of small consultancy firms ». Thesis, University of Strathclyde, 1999. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21139.

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This thesis introduces the substantive grounded theory of personal legitimising. It has emerged from a study of small consulting firms. Personal legitimising is about how individuals in organisations influence their work to take account of personal priorities and agendas. Colloquially, it can be described as consultants 'getting away with it' The theory introduces six behavioural categories. These are called 'opportunistic accommodating', 'sequential impressioning', 'voluntary championing', 'support mustering', 'pseudo endorsing' and 'retrospective justifying'. The first four are concerned with how individuals align personal and work agendas. The latter two report strategies that individuals use to defend their territory. Personal legitimising makes the distinction between those strategies which contain 'implicit' legitimacy and those which are 'explicit' in nature. With implicit strategies, people are able to chose the direction of their endeavours without recourse to management. This freedom is afforded by them operating within the bounds of 'organisational tolerance'. A comparison with literature in the substantive area of management consulting notes the presence of many of the ingredients of personal legitimising, but no theoretical explanation that links them together. The theory has implications for practitioners regarding the consequences on organisational strategy of individual actions, creating an appealing working environment for people (consultants) who are readily employable elsewhere, and the management of marketing. This is set in a context where knowledge based working is likely to account for an even greater proportion of enterprise in the future. The study also suggests further research in the area of impression management, and helps illuminate the practicalities of grounded theory study.

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Chan, Chung-kwong. « The adaptation of building consultancy firms in Hong Kong for handling PRC projects / ». Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25947710.

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Tsu, Bruna Suzanne Aiello. « Internationalization of professional service firms : the case of a Brazilian engineering consultancy company ». reponame:Repositório Institucional do FGV, 2008. http://hdl.handle.net/10438/5671.

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Made available in DSpace on 2010-04-20T20:20:21Z (GMT). No. of bitstreams: 1 180970.pdf: 542308 bytes, checksum: 93ebbbbebb4eb4c1d146f6bedde46447 (MD5) Previous issue date: 2008-05-07T00:00:00Z
Internationalization is an increasingly important subject for many companies and their managers. It is nearly impossible to remain unaware of globalization and its consequences; even if a company decides to remain in its original market, it must acknowledge the possibility of competition based abroad. Today, small and medium-sized enterprises (SMEs), as well as large ones, are engaging in international activities. Professional service companies, such as engineering consultants, are no exception. A few factors contribute to the interest in studying the engineering consultancy sector. First, there is its importance to society, especially in developing countries, which are often plagued by infrastructure deficiencies. Second, analogies can be made between this specific sector and other consulting businesses, such as those established by lawyers, accountants, and management experts. Finally, there is the fact that the most valuable asset of these companies is knowledge, which is increasingly important to most companies and tends to become a key performance driver. The purpose of the research undertaken here was to explore the internationalization process of Brazilian engineering consulting companies, identifying the main obstacles, constraints, and sources of competitive disadvantage faced by these companies in their internationalization processes. Efforts were also made to identify possible sources of competitive advantage that could compensate for these constraints. To achieve this goal, a case study, focusing on a company with a dozen international projects, was carried out. This allowed for interesting insights; it is hoped that the information obtained and the resulting managerial recommendations will contribute to future internationalization initiatives of small and medium-sized professional service companies.
A importância do tema da internacionalização é crescente, tanto para empresas quanto para seus administradores. É praticamente impossível permanecer alheio à globalização e às suas conseqüências; mesmo que uma empresa opte por permanecer em seu mercado local, pode ser necessário considerar os efeitos de concorrentes baseados no exterior. Hoje, além de grandes corporações, pequenas e medias empresas também tem se internacionalizado. Empresas prestadoras de serviços profissionais, como consultoria de engenharia, não são exceção, e alguns fatores contribuem para o interesse em estudar este setor específico. Em primeiro lugar, deve-se considerar a sua importância para a sociedade, especialmente os países em desenvolvimento, os quais frequentemente sofrem com a carência de investimentos em infra-estrutura. Além disso, existe também a possibilidade de estabelecer analogias entre este e outros serviços de consultoria, como os de advogados, contadores e administradores. Finalmente, contribui para o interesse o fato de que o ativo principal destas empresas é o conhecimento, o qual tem se tornado cada vez mais um aspecto chave para o desempenho e lucratividade das empresas. O objetivo deste estudo é explorar o processo de internacionalização de empresas brasileiras de consultoria de engenharia, identificando os maiores obstáculos, dificuldades e fontes de desvantagem enfrentados por estas empresas na sua internacionalização. Paralelamente, foram realizados esforços para identificar vantagens competitivas que pudessem compensar estas dificuldades. A fim de atingir este objetivo, foi realizado um estudo de caso, focado em uma companhia com uma dúzia de projetos internacionais. Este procedimento permitiu constatações interessantes; espera-se que as informações obtidas e as recomendações decorrentes possam contribuir para iniciativas futuras de internacionalização de pequenas e médias empresas de serviços profissionais.

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Mainga, Wise, et Lina Yan. « An Exploratory study of Interproject learning mechanisms and Project competencies of Consultancy firms in Sweden ; perceptions of project management practitioners ». Thesis, Umeå University, Umeå School of Business, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-5734.

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Increased globalization has come with it increased competition, multitude of international competitors, dramatic and frequent changes in customer tastes, shorter product life cycles, and frequent and rapid technological/product upgrading. Resultant competitive pressures have led to the emergence of two trends among some firms and industries. Firstly, there is an increased premium placed on the role of continuous learning and knowledge accumulation as the most dependable base for sustainable competitive advantage in today’s dynamic global markets. Secondly, there is increased trend towards organizing more economic activities as distinct projects. The above two trends provides both opportunities and challenges for any firms, especially project-based firms (PBFs). A number of past researches have emphasized the importance of investment in interproject learning as a means to foster continuous upgrading of project competencies. This is equally applicable to more knowledge intensive project-based firms in the Consultancy services sector. However, no study had been done in Sweden on Consultancy firms, from the perspective that they are project-based firms.

This study explores, describes and analyzes the various characteristics of interproject learning mechanisms and project competencies found in a sample of consulting firms in Sweden. The study focuses on the perceived importance of different interproject learning mechanisms and their perceived impact in developing project competencies in consulting firms. The study interrogates the ‘perceptions’ of ‘key’ informed project management practitioners, who have experience of managing consulting projects. Their perceptions about project activities in their respective firms helped capture a ‘managerial’ view, as well as, provide ‘expert’ opinion.

The study find that the most highly ranked and valued interproject learning mechanisms involved some degree of face-to-face interactions. Learning mechanisms that enable the capture, storage and transfer of explicit knowledge, though important, were not ranked highly in importance as person-to-person communication. The difference might be due to the efficient way the latter mechanisms have in transferring socially embedded and context-dependant tacit knowledge, which comprise a large part of knowledge applied in projects. Most of the respondents seem to indicate that their respective firms emphasized development of project competencies that were underpinned by ‘product knowledge’, which emphasize capabilities to deliver short-term project goals (i.e., delivering a particular service/product on a certain date). Respective firms didn’t seem to invest more in project competencies that are underpinned by ‘process knowledge’. The latter is aimed at long-term continuous improvement of project processes, which in turn has impact on developing dynamic competitive advantage. With regard to organizational learning infrastructure needed to support interproject learning and the development of project competencies, the results from the survey provides a mixed picture. While some firms had put in place a series of well implemented organizational structures, procedures, processes and routines to support interproject learning, some other learning supporting infrastructure were not that well implemented (i.e., explicit scheduling of time to do ‘reflections’ during project execution, emerging of a ‘no blame’ culture, instilling a culture of experimentations). Based on our research findings, a number of recommendations are outlined.

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Lorentsson, Christoffer, Simon Swedlund et Kristina Mojzisova. « Exploring the factors influencing managers' decision to implement lean in their organizations : Perspective of Swedish manufacturing companies and lean consultancy firms ». Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-39982.

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This thesis seeks to find out which factors affect the decision to implement “lean” within manufacturing firms, and thus to build on the theory of lean implementation-driving factors. The research problem addressed, is the lack of literature regarding driver factors for lean implementation, and the potential applicability of strategic decision making (SDM) literature to the subject. The thesis has been designed as a multiple case study of six manufacturing companies that have implemented lean, three of which are leaders in the market with longer lean experience. To gain a wider perspective on the topic, these case studies have been supplemented with an additional three pilot interviews with lean consultancy firms. Based on our findings, this study comes to conclusions concerning the relevance that individual, organizational, and external factors have on the decision to implement lean. It also shows the influence that various factors not mentioned in previous literature have on the decision to implement lean (such as “following the trend” and organizational age). This study also reveals the dissimilarities between factors influencing strategic decision making and those influencing lean implementation, such as governmental regulations and objectives of sustainability. Finally, this paper includes suggestions for further research within the topic.

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Ringrose, Benjamin R. « Innovative methods for assessing viability of diversification into new markets : a study based on an engineering consultancy ». Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/63653/1/Benjamin_Ringrose_Thesis.pdf.

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This study resulted in the development of a decision making tool for engineering consultancies looking to diversify into new markets. It reviewed existing decision tools used by contractor's entering new markets to develop a bespoke tool for engineering consultants to establish more rigor around the decision making process rather than rely purely on the intuition of company executives. The tool can be used for developing medium and long term company strategies or as a quick and efficient way to assess the viability of new market opportunities when they arise. A combination of Delphi and Analytical Hierarchy Process was selected as the basis of the decision theory.

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Laugaa, Manon. « En orbite de la ville numérique. Sociologie politique des cabinets de conseil satellites dans l'action publique urbaine ». Electronic Thesis or Diss., Bordeaux, 2024. https://theses.hal.science/tel-04651325.

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Cette thèse analyse le rôle des cabinets de conseil dans le déploiement de la ville numérique et les effets de leurs activités sur la recomposition de la gouvernance et de l’action publique urbaines. Elle propose une sociologie politique des cabinets spécialisés dans l’action publique numérique (données, smart city, etc.) en interrogeant à la fois le fonctionnement interne de ces organisations et leurs effets sur l’action publique. Cette approche permet de questionner la diversité du monde du conseil au public et la variabilité des pratiques professionnelles des consultants. Elle repose sur une enquête ethnographique de 4 ans dans un cabinet de conseil, sur l’observation participante de cinq missions auprès d’acteurs publics, sur l’analyse des productions des cabinets de conseil et sur 30 entretiens menés avec les consultants de ce cabinet, des fondateurs de cabinets concurrents et des clients publics. La thèse associe l’analyse des discours et des représentations des consultants avec celle de leurs pratiques. Le parti-pris de cette enquête est de prendre au sérieux les « valeurs » revendiquées par les cabinets de conseil en interrogeant les effets de ces valeurs sur les pratiques commerciales et professionnelles. Cette thèse documente la transformation de la ville numérique à travers l’analyse d’acteurs intermédiaires se positionnant entre acteurs publics urbains et entreprises privées et légitimant leur position par la menace que fait peser le capitalisme numérique sur la « souveraineté » des acteurs publics urbains. Bénéficiant de ressources d’expertises, de reconnaissance et/ou de réseau dans le monde de l’action publique urbaine, ces acteurs influencent le cadrage de l’action publique numérique. Ils participent notamment à instituer les données comme un enjeu politique à part entière pour les gouvernements urbains. Tout en défendant un rôle de moralisation et d’encadrement du marché de la ville numérique, les cabinets participent in fine à la dynamique de numérisation de l’action publique urbaine
This thesis analyzes the role of consulting firms in the unfolding of the digital city and the effects of their activities on the reconfiguration of urban governance and public action. It offer a political sociology of consulting firms specialized in digital public action (data, smart city, etc.) by examining both the functioning of these organizations and their effects on public action. This approach allows questioning the diversity of the consulting field for the public sector and the variability of consultants’ professional practices.It is based on a four-year ethnographic study in a consulting firm, participant observation of five missions with public actors, analysis of consulting firms’ production and 30 interviews conducted with consultants from this firms, founders of competing firms, and public clients. The thesis combines the analysis of consultants’ discourses and representations with their practices. It takes seriously the “values” claimed by consulting firms by examining the effects of theses values on commercial and professional practices.This thesis reports on the transformation of the digital city through the analysis of intermediary actors positioning themselves between urban public actors and private companies, legitimizing their position by the threat posed by digital capitalism to the “sovereignty” of urban public actors. Benefiting from expertise, recognition and/or networks in the field of urban public action, these actors influence the framing of digital public action. They notably contribute to establishing data as a full-fledged political issue for urban governments. While advocating for a role in moralizing and regulating the digital city market, consulting firms ultimately contribute to the digitalization dynamic of urban public action

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Brunnstedt, Felix. « The institutional environments impact on sales at an engineering consultancy firm : The institutional environments impact on sales at an engineering consultancy firm ». Thesis, Uppsala universitet, Industriell teknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388683.

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This thesis uses a case study approach and investigates how the institutional environment has an impact on decision making regarding sales within three departments at WSP Management in Sweden. With the application of neo-institutional frameworks, the study explains how decision making is constrained by the institution and the actors that make up the institutional environment, as well as how a pursuit for stability and legitimacy isolate engineering consultant companies from other sectors within the market. The study concludes that the institutional environments inducements have created a sales structure within the departments that is solely focused on the public sector and acquiring contracts through public procurement. This sales structure is heavily imprinted within the departments and has created a culture where employees rely in department management to solely sell their services to potential customers. The success and efficiency within this institutional environment has made it that the departments key performance indicator-demands from upper the upper management are based on a sales structure that requires little or no proactive sales. The inducements within the regulative institutional environment thus has a big impact on their decision making when they are trying to maintain a financial stability in relation to the company’s upper management. With the current structure they have been placed in an institutional comfort zone in which they will be stuck within if no change is made.

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Tornert, Sandra. « Improvement of Knowledge Transfer in a Construction Consultancy Firm ». Thesis, KTH, Fastigheter och byggande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-190701.

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The construction industry is facing an alteration of generations in the years to come and even though knowledge transfer has been studied since the 1990’s many companies are still struggling to improve their knowledge strategy. For construction companies this is even more problematic due to the nature of the industry. The construction industry is characterized by project-based organizations where project members are changed in almost every project. Working under similar conditions are consultants, and some consultancies are notable for managing their knowledge well. By benchmarking three notable consultancies against a construction consultancy, some key success factors of the consultancies’ knowledge transfer were found and applied on the construction consultancy. The study is characterized by Hansen et al.’s (1999) codification and personalization strategies, which say that knowledge should either be stored in technical databases or shared through social interaction. A literature review of the three consultancies was conducted and the study of the construction consultancy was based on interviews and observations. The companies’ knowledge processes were then described and categorized into technical and social infrastructure. Where similar strategies have been used in the three consultancies, these have been analyzed to be their key success factors in knowledge management. These factors are summarized as: 1) Clear and standardized routines. 2) User friendly and up-to-date technical systems. 3) Global interaction and collaboration. 4) An organizational culture of knowledge sharing. Based on the four key success factors and previous literature on the subject some suggestions for improvement at the construction company were compiled. Even though the four studied organizations all are management consultants their way of working differs. Since three consultancies were studied it should provide a certain range of advice and recommendations that can be adapted to different organizations. The key success factors analyzed are also mostly connected to large, global organizations working under projected-based conditions, which also should be applicable to numerous companies. The findings are therefore believed to be useful for consultancies as well as construction companies.
Byggindustrin står under de kommande åren inför ett generationsskifte, och trots att kunskapsåterföring har varit ett känt ämne sedan 1990-talet kämpar fortfarande många företag med att förbättra sin kunskapsstrategi. I byggföretag är detta ännu mer problematiskt på grund av industrins natur. Byggindustrin karaktäriseras nämligen av projektbaserade organisationer där projektmedlemmarna byts ut till varje projekt. Konsulter jobbar under liknande förhållanden, och det finns några konsultföretag som är kända för att hantera sin kunskap på ett bra sätt. Genom att jämföra (genom benchmarking) tre kända konsultbolag med ett byggkonsultföretag är några nyckelfaktorer för konsultbolagens framgång i kunskapsåterföring framtagna, och dessa är sedan applicerade på byggkonsultföretaget. Studien präglas av Hansen m. fl.:s (1999) kodifikations- och personaliseringsstrategi, vilka innebär att kunskap antingen ska lagras i tekniska databaser eller delas genom social interaktion. En litteraturstudie av tre kända konsultbolag utfördes och studien av byggkonsultföretaget baserades på intervjuer och observationer. Företagens kunskapsprocesser beskrevs sedan och kategoriserades som teknisk och social infrastruktur. Där liknande strategier observerades i alla tre företagen har dessa analyserats som deras nyckelfaktorer för lyckad hantering av kunskap. Nyckelfaktorerna kan sammanfattas enligt följande: 1) Tydliga och standardiserade rutiner. 2) Användarvänliga och uppdaterade tekniska system. 3) Globalt samarbete och interaktion. 4) En kunskapsspridande företagskultur. Baserat på dessa fyra nyckelfaktorer och även på studerad litteratur i ämnet var några förbättringsförlag till byggkonsultföretaget framtagna. Trots att de fyra företagen alla är managementkonsulter så arbetar de på väldigt olika sätt. Eftersom tre konsultföretag var undersökta så borde det ge en bred variation av förslag som skulle kunna bli anpassade till olika sorters organisationers behov. De analyserade nyckelfaktorerna är framförallt kopplade till stora globala organisationer som arbetar under projektbaserade förhållanden, vilket borde gälla för många typer utav företag. Resultatet borde därför vara användbart för konsultbolag, men även för byggföretag.

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Nikolova, Natalia. « The client consultant relationship in professional business service firms ». Köln Kölner Wiss.-Verl, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2922564&prov=M&dok_var=1&dok_ext=htm.

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Nikolova, Natalia. « The client-consultant relationship in professional business service firms / ». Köln : Kölner Wiss.-Verl, 2007. http://deposit.d-nb.de/cgi-bin/dokserv?id=2922564&prov=M&dok_var=1&dok_ext=htm.

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ERIKSSON, CHRISTIAN. « Taking AIM at Improving Product Development in Consultant Firms ». Thesis, KTH, Maskinkonstruktion (Inst.), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-142555.

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Detta projekt har utförts tillsammans med Mälarplast, en tillverkare av plastprodukter ochAvalon Innovation, en konsult firma som specialiserar sig på produktutveckling. Det förstamålet var att utveckla en flexibel förvaringslösning för användning inom flyg- och tågcatering,genom att använda Avalons nya utvecklingsprocess, Avalon Innovation Model (AIM).Behovet var att kunna tillverka en basversion som kunde konfigureras till att dela av en avMälarplasts lådor i fack av olika storlek. Det andra målet för projektet var att utvärdera ochanalysera hur väl AIM fungerade som en produktutvecklingsprocess samt som serviceproduktför sina kunder. Detta skulle i sin tur leda till rekommendationer för fortsatt utveckling ochförbättring av AIM.Genom att följa AIM utfördes användarstudier, vid servering under en tågresa och hos utrustningsavdelningenvid ett flygbolag. Användarbehov som framkom under studierna rangordnadesmed hjälp av användare, köpare, säljare och tillverkare av liknande produkter. Huvudproblemensom identifierades var: flexibilitet i form av fack samt ett behov att hålla mat vidjämn temperatur. Det slutgiltiga konceptet var ett ilägg i plast som kunde anpassas för olikafackstorlekar i den aktuella lådan. Lösningen optimerades till att passa de vanligaste glasstorlekarnasom hittades. Resultatet presenterades som renderade bilder och ritningar från 3Dmodeller producerade i Solid Works.AIM analyserades genom intervjuer och diskussioner med nyckelpersoner samt utövare avAIM hos Avalon. Dessutom genomfördes studier av relevant teori genom vetenskapliga artiklaroch andra litterära källor samt intryck från det projekt som nämndes ovan. Resultatetvisade att AIMs beskrivningar av utvecklingsverktyg saknade tillräckliga beskrivningar avhur och när det skulle användas. Det saknades också en strategi för integration av funktioneroch kunder inom AIM, något som skulle kunna leda till ineffektivitet och färre lyckade innovationsprojekt.Ytterligare rekommendationer innefattade förslag på förbättringar av processdesignen samt strategin gällande hantering av iterationer av produktkoncept och idéer, genomatt göra processen mer kvick (‖agil‖) och flexibel. Slutligen argumenteras för en tydligareseparation av produkten AIM och processen AIM. Detta rekommenderades för att förbättrafokus på erbjudandet till kunder samt information som är ämnad åt produktutvecklare.
This project has been carried out in cooperation with Mälarplast, a manufacturer of plasticproducts, and Avalon Innovation, an engineering consultant firm focusing on product development.The first objective was to develop a flexible storage solution for inflight and railwaycatering, using Avalon’s new development process Avalon Innovation Model (AIM). Mälarplasthad realized a need for a product which they could produce as one solution which couldbe configured to divide their drawers, used by airline and railway caterers, into pockets ofdifferent sizes. The second objective was to evaluate and analyze how well AIM worked as aproduct development tool and process as well as a service product. With the intention ofproviding recommendations for improvements for further development of the model, both interms of a service product and as product development process.Proceeding according to AIM, user studies at caterers, during service on a train and at an airlineutility department were performed. User needs identified during these studies wereranked with the help of users, buyers, sellers and manufacturers of these kinds of products.Two main problems were found, these were: flexibility in terms of pocket sizes and a need tokeep food at an even temperature during transport. The final concept was for a flexible plasticinlay that creates pockets in the specified drawer. It was optimized to hold the most commonglass sizes reported by contacted airlines.AIM was analyzed through interviews and discussions with key personnel and practitioners ofAIM at Avalon. Theoretical studies through scientific articles and other literature resources aswell as impressions from the project mentioned above were also used. The result showed thatAIM was not well described in terms of when and where the specified development toolsshould be used as well as how. Further, a lack of functional integration of teams and customersin AIM was found, which could make the process less than optimal in terms of efficiencyand innovation success. Recommendations offered including improvements of the process’slayout and strategy in terms of handling iterations of product concepts and ideas, by makingthe process more agile and flexible. Also a better separation between AIM the product andAIM the process is recommended in order to improve the focus of the offer to customers aswell as the information given to developers.

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Goliath, David Quinton Daniel. « The marketing strategies and tactics of management consulting firms ». Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51992.

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Thesis (MBA)--Stellenbosch University, 2000.
ENGLISH ABSTRACT: Management consulting refers to the area of intervention, which is assistance to entrepreneurs, managers and other decision-makers in business management and the public sector. The study will cover the area of management consulting and the primary focus of this study is companies presently doing business as Management Consulting firms with a global presence. The study excludes software vendors and management consulting firms that specialise only in implementing computer software systems like Oracle, SAP, etcetera. There are a great number of firms offering management consulting among other services like auditing for example. Prominent among these are the major accounting firms namely Ernst and Young, Deloitte Consulting, PriceWaterhouseCoopers, and Arthur Andersen. They form part of this study. Marketing has become a more critical need than ever and it has become an important and influential factor in building and maintaining a profitable enterprise. The marketing of a product and or service is very important and the question can be posed whether management consulting firms have clear marketing strategies and tactics, or whether they stumbled onto their success in attracting clients per chance. The purpose of this study is to identify existing marketing strategies and tactics being used by management consulting firms. The objective is to determine the nature of the compilation of a structured framework for an effective standardised marketing strategy plan. The problem statement is the following: "How can marketing strategies and tactics for management consulting firms be used as an effective marketing tool to attract business for the consulting firm?" The greatest problem concerning this study is the fact that minimal research and literature has been directly compiled on thé topic. It was therefore a study on opinions, viewpoints, books in general on the topic of marketing as well as the daily media was researched to determine and evaluate possible existing marketing strategies and tactics. Since the field of marketing strategies and tactics for management consulting services and firms is relatively new, the exploratory research approach was used. Chapter 1 deals with the purpose, objective, problem statement and research methodology. Chapter 2 involves a literature study to define the term and scope of management consulting, and an overview of the management consulting process is given. Chapters 3 identifies and evaluates the existing marketing strategies and tactics of management consulting firms. Chapter 4 explores differentiation based on service and skills as well as industry specialisation. The question that needs to be answered is whether management consulting firms should be specialists or generalists. Chapter 5 addresses pricing. The different approaches to costing and fee setting are discussed. The study is completed in chapter 6 with conclusions and recommendations.
AFRIKAANSE OPSOMMING: Bestuurs konsultasie verwys na die area van intervensie waar hulp aan entrepreneurs, bestuurders en ander besluitnemers in die private en publieke sektor verleen word. Hiedie studie dek die area van bestuurs konsultasie en die primêre fokus van die studie is firmas wat tans konsultasie firmas bedryf met 'n internasionale teenwoordigheid. Hierdie navorsings verslag fokus op die bemarkings taktiek en strategieë van bestuurs konsultasie firmas. Die studie sluit sagteware firmas en bestuurs konsultasie firmas uit wat uitsluitlik spesialiseer in die implementering en instandhouding van rekenaar sagteware. Voorbeelde van sulke firmas is Oracle en SAP. Daar is 'n groot aantal firmas wat bestuurs konsultasie saam met ander dienste soos byvoorbeeld ouditering aanbied. Prominent onder hierdie groep is Ernst and Young, Deloitte Consulting, PriceWaterhouseCoopers, and Arthur Andersen. Hulle vorm deel van hierdie studie. Bemarking van die diens word al hoe meer belangriker as ooit en dit is 'n kritiese faktor om 'n winsgewende firma te bedryf. Die bemarking van 'n produk of diens is baie belangrik en die vraag kan gevra word of bestuurs konsultasie firmas uitgewerkte bemarking strategieë en taktiek het om kliënte te werf, en of hulle per toeval daarin slaag om besigheid te kry. Die doel van hierdie studie is om bestaande bemarkingstrategieë en-taktiek wat deur bestuurskonsultasie firmas gebruik word, te evalueer. Die doelwit is om die aard van die gestruktureerde raamwerk vir 'n effektiewe gestandardiseerde bemarkingsplan te bepaal. Die probleem stelling is as volg: "Hoe kan bemarkings taktiek en strategieë vir bestuurskonsultasie firmas gebruik word as 'n effektiewe bemarkingsmiddel ten einde besigheid vir die konsultasie firma te lok?" 'n Groot probleem is dat minimale navorsing en literatuur aangaande die onderwerp opgestel is. Dit gaan dus 'n studie wees van opinies, standpunte, asook boeke in die algemeen oor die onderwerp bemarking. Die daaglikse media gaan ook nagevors word om die moontlikheid van bemarkingstartegiëe en taktiek te bepaal. Aangesien die veld van bemarkingtaktiek en -strategiëe vir bestuurskonsultasie firmas redelik nuut is, gaan die eksploratiewe navorsings metode gebruik word. Hoofstuk 1 behandel die doel, doelwit, probleemstelling en navorsingsmetodologie. Hoofstuk 2 dek 'n literatuurstudie aangaande die aard en omvang van bestuurs konsultasie, asook 'n oorsig van die bestuurs konsultasie proses. Hoofstuk 3 identifiseer en evalueer die bestaande bemarkingstrategiëe en taktiek van bestuurs konsultasie firmas. Hoofstuk 4 ondersoek differensiasie gebaseer op diens en bevoegdhede sowel as industrie spesialisasie. Die vraag wat beantwoord moet word is of bestuurs konsultasie firmas slegs in een veld moet spesialiseer en of hulle 'n meerdoellige fokus moet hê. Hoofstuk 5 spreek prys aan. Die verskillende benaderings tot prys en koste word bespreek. Die studie word afgesluit in hoofstuk 6 met 'n samevatting en aanbevelings.

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Arslan, Bercis. « Ecological Sustainability in Software Development : The Case of a Technical Consultancy Firm ». Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-297243.

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Sustainability in the software and Information Technology (IT) industry has previously been discussed by practitioners mostly with a focus on maintainability and extensibility. In turn, the ecological and environmental dimensions of sustainability have been neglected. Previous research has shown that there are obstacles in the industry in terms of knowledge, experience, and support. Lack of knowledge stems from a lack of tools to detect and determine factors that affect environmental sustainability in software development, such as energy consumption. Furthermore, examining employees’motivations, attitudes, and discretionary behaviours is important to understand how implementation can be enabled and sustained. The purpose of this study is to find practices and tools for achieving environmental sustainability in software development as well as understanding what factors are hindering software engineers from adopting sustainable practices and tools that already exist. A qualitative single case study was conducted with semi-structured interviews as the primary method for data collection. The interviews were performed with individuals with various roles within software engineering as well as their managers. The findings show that the focus on environmental sustainability in software development is insufficient as for now. Practices, such as, reduction of CPU cycles and inactivating idle programs are suggested as environmentally friendly. Additionally, the findings display hinders in areas such as responsibility, requirements, and knowledge. Organizations and their stakeholders have to prioritize and work against these hindrances in order to succeed with environmental efforts.
Hållbarhet inom mjukvaru- och Informationsteknologi (IT) -industrin har tidigare diskuterats av utövare mestadels med ett fokus på underhållning och tillbyggnad av mjukvara. Den ekologiska och miljömässiga hållbarheten har därför blivit försummad. Tidigare forskning har påvisat att det finns hinder i industrin gällande kunskap, erfarenhet, och stöd. Brist på kunskap härrör från en brist på verktyg för att upptäcka och fastställa faktorer som påverkar miljömässig hållbarhet inom mjukvaruutveckling, så som energiförbrukning. Dessutom, att undersöka de anställdas motivationer, attityder, och beteende är viktigt för att förstå hur en implementation kan möjliggöras samt upprätthållas. Syftet med denna studie är att hitta praktiker och verktyg för att uppnå miljömässig hållbarhet inom mjukvaruutveckling samt att förstå vilka faktorer som hindrar mjukvaruutvecklare att uppta hållbara principer och verktyg som redan existerar. Studien är genomfört som en kvalitativ fallstudie med semistrukturerade intervjuer som primär metod för datainsamling. Intervjuerna var genomförda med individer inom olika roller för mjukvaruutveckling samt deras chefer. Resultatet visar på att det finns ett otillräckligt fokus på miljömässig hållbarhet inom mjukvaruutveckling för tillfället. Praktiker så som reduktion av CPU cykler och inaktivering av program på tomgång (idle programs) är antydda att vara hållbara ur ett miljöperspektiv. Dessutom visar resultatet på att det finns hinder inom områden såsom ansvar, krav, och kunskap. Organisationer och deras intressenter behöver prioritera och arbeta mot dessa hinder för att lyckas med miljömässiga insatser.

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Syvertsen, Martin M. « Selection and use of third-party Software Components : Study of a IT consultancy firm ». Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for datateknikk og informasjonsvitenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-14365.

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The use of third party software components is increasing. By looking at developers at a Norwegian IT consultancy firm I find that developers are using components at an individual level and there is no leading agenda that promotes reuse. Developers that are used to finding and using components do so often and with few problems this practice is aiding and improving software development. However the frequency of use is not as high as it could be, either because of limitations of reuse or lack of knowledge and skill on how to find components. By encouraging the use of small software components and proposing simple guidelines on how to do so companies could increase both reuse and the benefits of them.

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Bengtsson, Susanna, et Victor Olsson. « Leveraging Collective Wisdom : Organizational Conditions to Enhance Knowledge Sharing in a Technical Consultancy Firm ». Thesis, KTH, Fastigheter och byggande, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-125040.

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Salloum, Pierre, et Shida Sanaee. « The face of a company : A study of brand identity in a management consultancy firm ». Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15650.

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Problem: Today a brand means more than just an image or logo. Employees often see themselves as the brand and feel a connection to it. Since a brand is representing and telling us something about the company and its consultants, it is important to describe what is contributing to eventual brand identity solidarity or why critical differences are occurring. An internal shared understanding about brand identity between employees and brand leadership can result in achieving organizational goals. Companies that would like to signify to their customers what their brand identity is and what it stands for, have to start within the company. Therefore before signifying to their customers, the company have to make sure that their own employees understand what their brand identity stands for and what it is, which the problematization in this study is. Purpose: The purpose is to explore and describe the company’s main brand identity by interpreting the consultants’ and the brand leadership’s perceptions and associations about the brand identity. Methods: The empirical approach is based on interviews with consultants and brand leadership. To analyze the empirical results we have gathered information about the topic via literatures, journals and articles that explain the main ideas in brand identity. Conclusions: When analyzing the results, we have identified how the consultants and the brand leadership differ in their perceptions and associations in their brand identity. Based on the results we have obtained different answers with similar contents that helped us to identify their main brand identity.

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Marcoul, Philippe. « Trois essais sur l'utilisation des consultants et l'organisation des promotions dans les firmes ». Toulouse 1, 2000. http://www.theses.fr/2000TOU10084.

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Cette thèse, constituée de trois essais, utilise les outils de l'économie de l'information afin d'analyser des problèmes liés à l'embauche de consultants et aux promotions. Dans le premier essai, nous développons un modèle décrivant la recherche informationnelle et la prise de décision d'un manager recevant le conseil d'un consultant. L'avis du consultant améliore la qualité de la prise de décision. De plus, cette information crée un "effet d'étalonnage" selon lequel la perception par le manager de son talent de preneur de décision est modifiée au vu de la concordance entre son opinion et celle du consultant. Nous caractérisons les propriétés des contrats incitatifs à la prise de décision que la firme propose au manager. Le second essai décrit une situation dans laquelle un manager doit décider de mettre en œuvre (ou pas) une réforme. En présence d'un souci de réputation le manager se révèle conservateur et abandonne certaines réformes profitables du point de vue de la firme. Le recours à un consultant a pour but d'inciter le manager à se montrer plus audacieux dans ses décisions de réforme. Finalement, nous montrons que la présence du consultant rend les employés qui possèdent de l'information utile à la prise de décisions plus enclins à révéler cette information au manager. Le dernier essai étudie les décisions de promotion d'une firme qui développe, grâce à un supérieur et un subordonné, un projet dont l'issue donne de l'information sur la productivité du supérieur. Lorsque les agents possèdent du capital spécifique au projet, la firme devrait promouvoir le subordonné à la place de son supérieur si celui-ci laisse sa place vacante. Ce type de promotion (interne) se révèle pourtant peu propice pour faire coopérer le subordonné. Nous étudions l'intérêt d'opérer des recrutements externes pour faciliter la coopération du subordonné.

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Magnusson, Cam Ly. « Staff retention in the field of engineering consultancy : A case study in a Swedish engineering consulting firm ». Thesis, Högskolan Dalarna, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:du-35124.

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Purpose The purpose of this case study is to explore the measures which the engineering consulting firm use to retain their employees for sustaining competitive advantage. The key focus of the research is to address the reasons for high employee turnover and connect these reasons with the measures to retain employees to maintain a low employee turnover for sustained competitive advantage. Design/methodology/approach A qualitative and abductive approach is applied for this research with a single case study of a Swedish-based engineering consultancy firm. Data collection includes both primary and secondary data. Primary data was achieved based on semistructured and virtual interviews with five interview participants; two of them are at managerial levels. Secondary data include reports and documents from the case company, the Swedish Federation of Innovation Companies, and other relevant sources. Findings and conclusion Low employee turnover rate can help sustain a competitive advantage for an engineering consulting firm. Nine retention measures are explored in this study which includes eight non-financial measures and one financial measure which can be listed as: 1. Transformational leadership style; 2. Open and trusting culture and values of an organization 3. Talent management approach which enhances job security and opportunities for advancement; 4. Respectful, open, and inspiring communication; 5. The autonomy which empowers freedom and independence of work and decision-making; 6.Work-life balance; 7. Employer brand, interesting clients and meaningful projects; 8. Diversity of the workforce; 9. Fair compensation package Originality/Value This study contributes to the knowledge-intensive segment and the engineering consultancy field with insights from a leading Swedish engineering consulting firm. A newly established model is presented with concepts from previous research findings and the empirical findings of this research.

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So, Kin-wah, et 蘇健華. « A study of strategic orientations and perspective of professional quantity surveying consultant firms in Hong Kong ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1995. http://hub.hku.hk/bib/B31251420.

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So, Kin-wah. « A study of strategic orientations and perspective of professional quantity surveying consultant firms in Hong Kong / ». Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25947746.

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Törnqvist, Erik, et Linn Forss. « Automated accounting in accounting firms : A qualitative study on impacts and attitudes ». Thesis, Umeå universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149479.

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The technology development within the accounting field has grown tremendously during the last years and generated great impacts to the accounting firms and led to an enormous change in how accounting consultants conducting their daily tasks. The continuous development has now entered a new phase, where automation of accounting processes is now perceived as the current major trend and it will affect the profession even more. Automated accounting may bring both positive and negative impacts to the accounting firms and their consultants, but many threats may also come to light where questions have arisen about the need of accounting consultants if the procedures are automatic. Studies on automation in various fields have been conducted over the years, but the impacts of automated accounting on accounting firm and their accounting consultants have been neglected in previous research. Moreover, since the consultants are affected as well, their attitude toward such changes and corresponding impacts are of interest to understand their stance to these changes. Thereof, the interest in how accounting firms and their consultant will be affected resulted in these two research questions: 1) What are the potential impacts of automated accounting for accounting firms and their accounting consultants? 2) What are the accounting consultants’ attitudes towards automated accounting? The purpose of this thesis is to extend the current knowledge of the potential effects and explain the phenomena of automation in the context of accounting firms and their consultants. The aim is also to extend the knowledge of the accounting consultants’ attitude towards automated accounting and what they perceive as threats and opportunities. This thesis answers the research question by a qualitative method where empirical data has been collected from interviews with accounting consultants from different accounting firms in Umeå. The findings from the empirical data shows that automated accounting may lead to a decreased need of accounting consultants if the accounting firms do not extend or diversify their services. Moreover, advisory and analytical services will dominate the industry because automation will lead to more financial misstatements, which drives the need of analytical services. To comply with these changes, the future accounting consultant needs to possess more technical knowledge. The accounting consultant assistant will most probably be replaced by IT-consultants and in the long term, all consultants will be salespersons rather than accounting consultant. Regarding the attitude, the majority of the accounting consultants are positive towards automated accounting and their impacts, even though some tend to show a negative attitude to certain impacts.

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Bradshaw, Adrian Tyrone. « The Impact of Information Systems Consultants on Small and Medium-sized Enterprises : A Theory of the Firm Perspective ». Thesis, University of Canterbury. Management, 2012. http://hdl.handle.net/10092/6933.

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This research aims to show the impact that consultants have on the creation of IS knowledge assets as well as the impact that they have on the development of IS competencies in SMEs. Exploratory case studies involving SMEs and consultants are used to investigate the impact consultants have on SMEs. IS knowledge and IS competencies are important themes that emerge from the exploratory stage of the study. This research further investigates the types of IS knowledge assets and IS competencies that consultants impact in SMEs by conducting further case studies with consultants and SMEs. Several propositions about the types of IS knowledge assets and IS competencies impacted by consultants are developed and tested using a longitudinal single-case study. The results are analysed using resource-based theory and knowledge-based theory and reveals that consultants contribute to the development of experiential knowledge assets like know-how and experience, routine knowledge assets and systemic knowledge assets by influencing the knowledge creation processes of implementing SMEs. Consultants enhance and contribute to the development of the Management of IT competence which relates to the SME’s ability utilise IS. However, the results also show that consultants compensate for other IS competencies: strategy and vision; sourcing and alignment; and systems and infrastructure. These competencies relate to the SME’s ability to integrate IT with business processes, to source and alignment IT/IS and to engage in business and IS strategic thinking. It is proposed that in addition to overcoming the knowledge barrier in SMEs, consultants are an essential part of the IS knowledge-creation process. Additionally, consultants compensate for IS competencies which are abilities; however, it is noted that if an on-going relationship develops between the consultants and SMEs then SMEs may, over time, develop IS competencies related to business and IS strategic thinking, management of IT and, sourcing and alignment.

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Lemus, Aguilar Isaac, et Vallejo Ernesto Mosso. « Identifying the skills for consultants working in project-based organizations : A glimpse into the Mexican consulting industry ». Thesis, Umeå University, Umeå School of Business, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1500.

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Professionals currently working in consulting firms and job-applicants aiming to work in this industry are very often finding themselves in a situation where they experience a skill-gap regarding the skills consulting firms have claimed as the must-have ones. Confusion about which are those skills has increased since from academics to professionals, from researchers to higher education institutions and from students and graduates to job-searchers, they all have a different understanding of which ones are those skills. In fact even from one consulting firm to the next one the skills differ. Moreover current and available literature is yet to explore deeper the project teams working for consulting firms in order to grasp a real understanding and easy identification of these skills, since studies so far have provided mixed set of skills for traditional project teams rather than for consulting project-teams leading to mixed discoveries and inconclusive results. The findings in this study provide support for a controversial discussion occurring when trying to identify the skills consultants affirm their employer require and how these companies acquire, foster and retain these skills.

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Bravo, Guerrera Mariángeles, Annie Snöberg et Laurie Tetzlaff. « Digital Maturity Model for Management Consultant Firms : Digital Technologies within a Standardized Management Consulting Process and Performance Improvements ». Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96024.

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Background: Digitalization and digital technologies are of significance to management consultant firms since they influence them and force them to reshape and improve their business processes. For that purpose, firms can use Business Process Improvements methods, such as process mapping, benchmarking and maturity models. The authors identified multiple gaps in literature which this thesis aims to address. One gap was the lack of literature focusing on the industry of professional service firms, like management consultant firms. Another gap was on a standardized management consulting process, and the knowledge of how digital technologies are being used within it. There was also a lack of knowledge about what performance improvements management consulting firms can expect when using digital technologies in their management consulting process. Lastly, there is no digital maturity model that is focused towards management consultant firms, that can identify management consultant firms' level of digital maturity. Purpose: The purpose of this study was to explore, describe and explain digital technologies used within a standardized management consulting process, expected performance improvements through the use of digital technologies and the levels of digital maturity through a maturity model for management consultant firms. Method: A qualitative study with an exploratory and explanatory research strategy was used. An abductive approach was applied for this multiple case study, which was based on semi-structured interviews with nine different Case Firms. Findings and Conclusion: The results of the study developed a standardized management consulting process including following activities; initial contact, background research, current status assessment, present project plan, developing solution, closing project by implementing solution and follow up, feedback and lessons learned. Across the standardized consulting process, the firms used technology types of artificial intelligence, analytical applications, cloud computing, automation and web-based applications. The digital technologies are used for collecting information, collaborative presentations, communicating, collaborating to develop consulting solutions, storing and managing documents, managing projects, tracking time, analysing information, developing and sharing insights, and customer relationship management. Seven key categories of performance were identified, which could be improved through the use of digital technologies. The categories include improved knowledge transfer, increased efficiency, measurable value based impact to client, increased quality of consulting, increased competitive advantage, improved knowledge management, increased client reaction and satisfaction. Each of these categories of performance improvements can be further categorized into improvements of efficiency and effectiveness for the consulting process. Improvements in efficiency relate to improvements in the utilization of resources. Improvements in effectiveness relate to improvements in quality of the resulting client solution. The study defined four levels of digital maturity for management consultant firms, including researchers, beginners, adopters and leaders. The key dimensions for assessing their digital maturity include culture, strategy, organization and operations, technology and insights. Across the dimensions there are 15 sub-dimensions and 52 statements for self-assessing digital maturity. The maturity model may be applied by future management consultant firms for benchmarking position within the industry and identifying gaps, opportunities and vision for improvement in their own consulting process and performance through leveraging digital technologies.

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Пащенко, Я. Ю. « Аналіз стану ринку консалтингових послуг України ». Thesis, Сумський державний університет, 2013. http://essuir.sumdu.edu.ua/handle/123456789/33380.

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Важливою сферою діяльності суб'єктів підприємницького бізнесу є консалтинг, який є особливим видом послуг з необмеженою сферою застосування. Консалтингова послуга – це інтелектуальний продукт, що залишається у володінні клієнта після завершення консультування. Консалтингові фірми надають послуги з дослідження, оцінювання, прогнозування процесів і явищ, моделювання поведінки клієнтів у певних ситуаціях тощо. При цитуванні документа, використовуйте посилання http://essuir.sumdu.edu.ua/handle/123456789/33380

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Gabrielsson, Linnea, et Zanwer Hasan. « The Influence of Agile Project Management on Knowledge Sharing in a Team : A Study Conducted at an Engineering Consultancy Firm ». Thesis, KTH, Fastigheter och byggande, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-255857.

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Several studies have been conducted regarding the importance of knowledge managementwithin an organization. Furthermore, due to the successful outcome of the implementation ofagile project management approaches within the IT-sector, they have been implemented inother sectors as well. The purpose of this master thesis is to examine how agile projectmanagement influences knowledge sharing within a project team in an engineeringconsultancy firm.The study was conducted through a qualitative approach at a Swedish engineeringconsultancy firm. Data was gathered from observations of project meetings and interviewswith consultants involved in projects that have implemented agile methods. Moreover,interviews were conducted with external experts with expertise in agile project managementin order to obtain additional perspective. Semi-structured interviews were conducted withmodified questions for consultants and agile experts. Thereafter, the empirical findings wereinterpreted by the theoretical concepts in order to sum up the report with conclusions.Firstly, the study confirmed that the implemented agile methods influence explicit knowledgesharing whereas the tacit knowledge sharing is not enabled sufficiently within a project team.Secondly, it could be concluded that the implemented agile methods influence projecttransparency, team-collaboration and communication. This positive influence enablesknowledge sharing within a project team. Lastly, the conducted research concluded that agilemethods influence consultants to share knowledge due to the nature of required inputs inthese methods. Since tacit and explicit knowledge sharing and its documentation is equallyimportant for the success of a project and the consultancy company subsequently, thisresearch has concluded that a hybrid of traditional management approaches and agile methodsis essential to share and document both types of knowledge for alike consultancy firms.Consequently, the research findings resulted in recommendations which aim to improve theprocess of creating and implementing a hybrid of management approaches.
Flera studier har genomförts avseende betydelsen av kunskapshantering inom en organisation.Som en följd av flera framgångsrika resultat av implementerade metoder inom agilaprojektledning inom IT-sektorn har dessa metoder även börjat implementeras i andra sektorerSyftet med detta examensarbete är att undersöka hur agil projektledning påverkarkunskapsdelning i ett projektteam i ett tekniskt konsultföretag.Studien genomfördes med ett kvalitativt tillvägagångssätt vid ett tekniskt konsultföretag iSverige. Data samlades genom observationer av projektmöten och intervjuer med konsultersom deltar i projekt där agila metoder har implementerats. Dessutom genomfördes intervjuermed externa experter med kompetens inom agil projektledning för att få ytterligareperspektiv. Semi-strukturerade intervjuer genomfördes med modifierade frågor för konsulteroch agila experter. Därefter tolkades de empiriska resultaten med de teoretiska koncepten föratt sammanfatta studien med slutsatser.För det första konstaterade studien att de implementerade agila metoderna påverkar denexplicita eller uttalade kunskapen medan den underförstådda eller tysta kunskapsdelningeninte påverkas tillräckligt inom ett projektteam. För det andra kan det konstateras att deimplementerade agila metoderna påverkar ett projekts transparens, samarbetet i ett team ochkommunikation. Detta positiva inflytande möjliggör en kunskapsdelning inom ettprojektteam. Slutligen konstaterade studien att agila metoder påverkar konsulternas vilja attdela med sig av kunskap på grund av metodernas karaktärer vilka fordrar input. Eftersom tystoch explicit kunskapsdelning är lika viktiga för ett projekts framgång har den härundersökningen dragit slutsatsen att en hybrid av traditionell projektledning och agila metoderär avgörande för att upprätthålla båda typerna av kunskapsdelning för konsultföretag avlikadant slag. Forskningsresultaten resulterade följaktligen i rekommendationer som syftar tillatt förbättra processen att skapa och genomföra en hybrid av projektledningsmetoder.

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Eriksson, Andreas, Juho Siren et Gabriella Hertzman-Ericson. « The Power of Behaviour on Client Perception of Corporate Brand : A Case Study of a Swedish Consultancy Firm within Public Procurement ». Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-54231.

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The aspect of relationships has been underlined to be of substantial significant within B2B contexts, particularly within consultancy, all alongside the importance of trust within the clientsupplier interaction. An element that has been claimed to derive directly from the client-supplier experience and voiced to be of key in order to reach success. It has been stated that the behaviour of consultants can be generalized to the corporate brand, individual demeanours and actions declared to be of essential influence of affecting customer perception of the company and its brand. It has been remarked that, “employees are the public face of the organization, and their performance affects customers' interpretation of the brand”. Public procurement has been described as a process for the purchase of goods and services made by the public sector, procurements regulated by LOU, i.e. special laws and regulations. All member states of the European Union are subjective to procurement directives, injunctions regulating each procurement. In service marketing, traditionally, clients have relied on long-term relationships or been guided by recommendations from external parties when selecting supplier. Public procurement regulations have enclosed such use of informal selection bases, whereas instead requirements for supplier are obliged to be based on objective criteria and non-personal sources. The restriction of non personal-relationships between client and supplier derived the problem question of potential consequences the regulation might bear. Thereupon, the purpose of this study was to examine the corporate brand image of a knowledge- intensive service firm operating within the public sector. The empirical findings for this study were collected through semi-structured interviews with 5 Swedish customers of Ecenea Väst, a consultancy firm operating within the public sector. The role of the theory were of abductive view, were theory was developed, refined and adjusted throughout the process. The findings of the interviews where analysed using a content analysis approach. The empirical investigation of this study confirms previous studies arguing for the importance of relationship and trust within service marketing, particularly consultancy. It also concluded that it is the behavior of the consultants that influence the client's perception of the company’s image and brand.

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Ahlberg, Johan, et Amanda Araskog. « Projektmodell för införande av affärssystem : Ett konsultbolags implementeringsprocess i tjänsteföretag ». Thesis, Linköping University, Linköping University, Department of Management and Engineering, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-18533.

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Companies acquiring ERP systems are often dissatisfied with the project and therefore consultancy firms wish to make use of project models in order to achieve success in implementations. Since research on ERP implementations in service companies is limited, there is a need for mapping of critical activities in implementation projects in this line of business. Under these premises, the purpose of our master thesis is to develop a model for implementation of ERP systems, specified in activities, which can be used by mid-sized consultancy firms with mid-sized qualified service companies as customers.

A literature study including project models, modern models and methodologies for ERP implementation, commonly existent activities, success factors and system development methods was carried out. Starting out with this, a theoretical model for ERP implementation was generated. In excess of this, a case study was conducted, where the implementation of the ERP system Microsoft Dynamics AX at the service company Eurostep, performed by the consultancy firm Medius, was studied. A comparative analysis was performed, where the theoretically deduced model of ERP implementation was complemented and revised.

The result of the master thesis is a consultancy model with four phases, with related activities, for ERP implementation in service companies. In order to fulfill the needs identified in the study, the model includes the following:

- Clear responsibility distribution

- Milestones as ending criteria

- Suitable ways of work within the phases

During the study the need for an anchoring and commitment process, and the need to consider the customer’s features, emerged. This can contribute to consultancy firms getting enough involvement in the project from their customers, which is important in order to achieve desired quality and to finish the project within the given time frame.

Företag som anskaffar affärssystem är ofta missnöjda med projektet och konsultbolag önskar därför använda sig av projektmodeller för att lyckas med införanden. Eftersom forskningen kring affärssysteminföranden i tjänsteföretag är begränsad, finns ett behov av kartläggning av kritiska aktiviteter i införandeprojekt hos denna typ av företag. Mot bakgrund av detta är syftet med vårt examensarbete att utveckla en modell för införande av affärssystem, konkretiserad i aktiviteter, som kan användas av medelstora konsultbolag med medelstora kvalificerade tjänsteföretag som kunder.

En litteraturstudie innefattande projektmodeller, moderna modeller och metodiker för affärssystemimplementering, vanligt förekommande aktiviteter, framgångsfaktorer och systemutvecklingsmetoder genomfördes. Med utgångspunkt i denna togs en teoretisk modell för affärssysteminföranden fram. Utöver detta gjordes en fallstudie där implementeringen av affärssystemet Microsoft Dynamics AX hos tjänsteföretaget Eurostep, som genomförs av konsultbolaget Medius, studerades. En komparativ analys genomfördes av det studerade fallet, där den teoretiskt framtagna modellen för affärssysteminförande kompletterades och reviderades.

Resultatet av examensarbetet är en konsultmodell med fyra faser, med tillhörande aktiviteter, för affärssysteminförande i tjänsteföretag. För att uppfylla de i studien identifierade kraven inkluderar modellen följande:

- Tydlig ansvarsfördelning

- Milstolpar i form av avslutskriterier

- Lämpligt arbetssätt inom faserna

Under studien framkom att en förankrings- och engagemangsprocess behövs, samt att hänsyn behöver tas till kundens egenskaper. Detta för att konsultbolag ska få sina kunder tillräckligt involverade i projektet, vilket är viktigt för att nå önskvärd kvalitet och för att kunna slutföra projektet inom dess givna tidsramar.

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Stighammar, Catrin, et Diana Puerto. « How to share what you cannot see : A study of the sharing of tacit knowledge within PricewaterhouseCoopers ». Thesis, Linnaeus University, Linnaeus School of Business and Economics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-5858.

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The necessity of managing the tacit knowledge sharing is becoming more significant because of the upcoming demographic changes facing companies all over the industrialized part of the world. The so called baby boomers born in the middle part of the 20th century will soon reach the retirement age and this is anticipated to create an extensive loss of knowledge. In light of that, companies face a dilemma when over bridging the knowledge gap between their more experienced senior employees who have accumulated plenty of knowledge and the novel ones. It opens the discussion concerning how to “capture” that knowledge since it is the competitive advantage in the contemporary world. This is particularly sensible for knowledge-based firms which are the main focus of this study.

Scholars have developed different approaches of the knowledge sharing phenomenon, but still there is a lack of understanding regarding how this abstract process should be supported in a daily basis. This work investigates the factors that aid or hinder the knowledge process within consulting firms as a prerequisite to reach a greater awareness of the particular setting that will foster the sharing. Supported by a theoretical background, this was accomplished by following a systems approach, favoring qualitative methods. The empirical data was collected using semistructured qualitative interviews within the headquarter offices of Pricewaterhouse Coopers in Stockholm, Sweden.

The exploratory results suggest that by converging specific aspects, consulting firms can overcome the most common barriers when sharing knowledge transfer. Furthermore, it is pointed out the positive conditions a firm has to develop as well as Theoretical and Managerial implications.

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Chakor, Tarik. « Les pratiques des consultants dans la gestion des risques psychosociaux au travail ». Phd thesis, Aix-Marseille Université, 2013. http://tel.archives-ouvertes.fr/tel-00860996.

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L'objectif de cette thèse est d'analyser les pratiques des consultants dans la gestion des risques psychosociaux au travail (RPS). Phénomène au cœur de l'actualité mais mal défini, les RPS peuvent faire l'objet d'une approche restrictive, tendant à individualiser le risque, à limiter la responsabilité de l'employeur et à soigner le travailleur ; ou d'une approche élargie, appréhendant la dimension organisationnelle du risque, étendant la responsabilité de l'employeur et soignant le travail et son organisation. Il s'agit d'un champ stratégique autour de l'imputation de la responsabilité du risque, opposant principalement employeurs et représentants du personnel. Sur la base d'un échantillon de 37 consultants et d'une démarche exploratoire qualitative, ancrée dans le paradigme interprétativiste pragmatique, nous avons souligné l'hétérogénéité de leurs pratiques, pouvant se traduire dans le choix du commanditaire, le profil disciplinaire du consultant, le contexte d'intervention et les modalités de questionnement, d'analyse et de " mise en marche " de la démarche. Il existe ainsi trois " pratiques-type " : les pratiques co-constructives, adaptatives et militantes. Inscrits dans une logique de marché, les consultants sont des acteurs hybrides, oscillant entre co-construction et adaptation, voire militantisme, en fonction des marges de manœuvre et des besoins du commanditaire. Un second terrain d'enquête, un établissement de soins privé ayant eu recours à l'intervention d'un consultant, a permis de mettre en évidence l'une des limites des pratiques des consultants : la " réappropriation stratégique " des préconisations et du contenu du rapport de mission par l'employeur.

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Crossman, M. Kris. « An examination of opinion research firm specialists' perceptions toward public relations practioners as clients as compared to marketing and advertising practitioners as clients ». Virtual Press, 1987. http://liblink.bsu.edu/uhtbin/catkey/515491.

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This thesis sought to test the null hypothesis that stated: There is no difference in the perceptions of public opinion research firm specialists toward their client relationships with public relations practitioners as compared to practitioners in marketing and advertising.A mail survey was sent to 129 opinion firm member organizations of the Council of American Survey Research Organizations. A total of seventy-one responses were returned representing 54.3 percent of the population. Of the returned surveys, twenty-one respondents, or 29.5 percent, had conducted research for public relations, marketing, and advertising practitioners within the last year and were able to complete the questionnaire.The findings rejected the null hypothesis and indicated areas where perceptions differ. According to the surveyed researchers, their public relations practitioners fell short of marketing and advertising practitioners in understanding research methods, in possessing the necessary research skills needed to interpret statistical data, and in fully using the available services of opinion research firms.In addition, sixteen client/researcher characteristics were explored to focus on specific strengths and weaknesses, as seen by researchers, in relationships with public relations, marketing, and advertising clients. These characteristics explorations were used to create an ideal client/researcher relationship profile for comparison. This clearly found distinct differences in opinion researchers’ working relationships with each practitioner. To begin, while public opinion researchers thought understanding long-term project goals was the most important characteristic in an ideal client/researcher relationship, it was one of the least practiced characteristics by public relations practitioners. Similarly, researchers thought characteristics, including decisiveness regarding decisions, clear-cut objectives, understanding a study's limitations, and support from top management were very important in relationships. These same characteristics were not regularly practiced by the surveyed researchers' public relations clients. Concurrently, among those characteristics considered to be the least important by the respondents in an ideal client/researcher relationship, public relations practitioners most regularly practiced them. These include freedom allowed the researcher to carry out a study, enjoyment between client and researcher while working together, and simple approval procedures.Advertising clients fell dramatically behind the preferred ideal relationship in only two areas according to the surveyed respondents, involving candid communications between researcher and clear-cut objectives. Marketing practitioners did not deviate far from the ideal client/ researcher relationships according to opinion researchers. Overall, marketing practitioners are the preferred client.

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Talamantes, Pavon Jose. « Entrepreneurship and the Business Plan - Kyne Solutions ». Thesis, Jönköping University, JIBS, Business Administration, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-9725.

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Background: Starting up a business is not an easy task; it requires the translation of an idea into reality and requires discipline and a clear goal setting. Moreover with the increasing need of professionalism for outstanding web development and information technology, the plan of an enterprise with high end development and low cost is generated.

Purpose: This thesis has a dual purpose; firstly it sets the basis of understanding the terms of entrepreneurship and the environment where a business is created; moreover it explains the acquirement of resources and the structure of the business plan. The second objective is to develop a path for creating a web related business. This document will help to establish the goals and objectives for the performance of the company.

Method: The theory presents the relevant information that has to be considered inside the firm. After the theory a business plan was created with the objective of setting the direction of the company over the next years. It is important to mention that business plans are evolving documents that have to be updated according to changes in the environment or changes in the objectives.

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Pantic-Dragisic, Svjetlana. « Swift transition and knowledge cycling : A study of knowledge transfer in technical consulting ». Licentiate thesis, Linköpings universitet, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-118497.

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The prominent shifts towards greater flexibility in work arrangements as well as in organizational forms have had profound effects on the labor market for engineers, and given rise to the technical consulting industry. The technical consulting firm is becoming increasingly important in many technology-based industries, as a growing number of technology-based firms rely on technical consulting firms to produce their outputs. In that respect, the technical consulting firm is an important actor for the organization and development of engineering knowledge, as well as for the transfer of knowledge to and among technology-based firms. However, despite its growing importance, the technical consulting firm has received scant scholarly attention. Hence, the purpose of this thesis is to enhance the understanding of the roles of the technical consulting firm and the technical consultants for the transfer of knowledge among problem-solving contexts and client organizations. This thesis is comprised of a compilation of three papers and an extended summary. It draws upon a qualitative single-case study in one of Scandinavia’s leading technical consulting firms. This thesis takes a multilevel perspective, and utilizes an embedded case study design to study both the organizational and the individual level of analysis. In total, it builds on 54 interviews with managers and consultants, 14 observations of a competence development program for engineers who are in the beginning of their careers as technical consultants, and 2 workshops with managers. This thesis identifies two primary capabilities, developed through the interaction between the firm and the individual level: swift transition and knowledge cycling. The findings indicate that the link between the respective capabilities creates the foundation for the successful organization of engineering knowledge. Hence, these capabilities illustrate that the technical consulting firm has other roles to play than merely solving the problem of numerical and functional flexibility. Moreover, this thesis develops the process of knowledge cycling. The knowledge cycling process addresses the role of the individual consultant in the transfer of knowledge within and among problem-solving contexts, and consists of three distinct knowledge processes found prominent during the different phases of a consulting assignment: (1) knowledge acquisition, (2) knowledge integration, and (3) knowledge transfer. Furthermore, this thesis provides insight into how formal training affects the technical consultants’ ability to transfer knowledge. The findings suggest that this ability is developed through a three-stage process: (1) identifying the core of an assignment, (2) broadening the scope of action, and (3) becoming more self-confident in the role of consultant.

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Oliveira, Mafalda Serra Fé Acabado. « Qual o impacto da reputação, internacionalização e do rácio colaborador por partner na rendibilidade das consultoras de gestão ? » Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16536.

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Mestrado em Gestão e Estratégia Industrial
O âmbito do presente estudo é analisar se a reputação, a internacionalização e o rácio colaborador por partner são fatores que determinam a rendibilidade das empresas de consultoria de gestão na Europa. Desta forma, é possível compreender melhor como podem estas empresas ser mais rentáveis. Assim, é efetuada uma análise estatística, para o período de 2008 a 2017, para a totalidade da amostra selecionada, que por sua vez é constituída por 230 empresas de 18 nacionalidades europeias diferentes. A medida de rendibilidade utilizada é o Return on Equity, medido através do resultado líquido sobre o capital próprio. Os resultados obtidos sugerem que uma reputação positiva das consultoras de gestão tem um efeito positivo na rendibilidade das mesmas. Adicionalmente, existe evidência estatística suficiente para suportar uma relação não linear, em forma de ?U?, entre o grau de internacionalização das empresas e a respetiva rendibilidade. Assim, para empresas que se encontram no estágio inicial de internacionalização, a expansão além-fronteira não beneficia a rendibilidade. No entanto, após atingirem um grau mais elevado de expansão internacional, as empresas começam a beneficiar desta estratégia, tornando-se mais rentáveis. Os resultados do presente trabalho não evidenciam suporte estatístico suficiente para a existência de uma relação positiva entre o rácio colaborador por partner e o Return on Equity.
The scope of the present study is to analyze whether reputation, internationalization and number of employees per partner ratio are factors that determine the profitability of management consulting firms in Europe. Therefore, it is possible to better understand how these companies can be more profitable. Hence, an econometric analysis is carried out for the period from 2008 to 2017, of the total sample selected, which is made up of 230 companies from 18 different European nationalities. The measure of profitability used is Return on Equity, measured by the net result on total equity. The results suggest that a positive reputation of management consultants has a positive effect on their profitability. In addition, there is sufficient statistical evidence to support a non-linear, "U"-shaped, relationship between the degree of internationalization of companies and their profitability. Thus, for companies that are in the initial stage of internationalization, cross-border expansion does not benefit profitability. However, after reaching a higher degree of international expansion, companies begin to benefit from this strategy, by becoming more profitable. The results of the present study do not show enough statistical evidence for the existence of a positive relationship between the number of employees per partner ratio and Return on Equity.
info:eu-repo/semantics/publishedVersion

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Fagerberg, August, et Jacob Sennhed. « Från icke revisionspliktiga bolagsledares perspektiv : Från icke revisionspliktiga bolagsledares perspektiv ». Thesis, Linköpings universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-151395.

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Bakgrund När revisionsplikten avskaffades för mindre bolag under år 2010 gjordes detta med argument om att revisionen var en stor kostnad för de mindre bolagen, som ofta har mindre resurser. Efter avskaffandet gavs mindre bolag möjligheten att själva bestämma vilka ekonomiska tjänster som skulle köpas in. Något som beskrevs som en strukturell förändring inom branschen och som medförde ett ökat ansvar och ökade karriärmöjligheter inom professionen redovisningskonsulter. Men vad är anledningen till att redovisningskonsulter idag anlitas vid mindre bolag, som idag har valt bort revisorn? Syfte Syftet med studien är att utforska varför icke revisionspliktiga mindre bolag väljer att anlita en redovisningskonsult samt hur dessa mindre bolag upplever att redovisningskonsulten genererar värde till organisationen. Metod Studien har utförts genom en kvalitativ metod med ett deduktivt synsätt. Samtliga empiriska data utgörs av primärdata och har inhämtats genom semistrukturerade intervjuer. Slutsats Mindre bolag saknar ofta den kunskap och tid som krävs för att internt sköta bolagets ekonomi. Genom redovisningskonsulten sparas även tid och indirekt pengar, vilket gör att kärnverksamheten kan prioriteras. Vidare framkommer att det upplevda värdet är: förmedlad seriositet, trovärdighet och upplevd trygghet, vilka alla genereras av bolagets redovisningskonsult.
Introduction In 2010 the mandatory audit was abolished for smaller firms in Sweden with arguments that audit was a big expense for smaller firms, which often have less resources. After the abolition, smaller firms were given the opportunity to decide which financial services to hire. Something that was described as a structural change, which led to increased responsibility and career opportunities within the accountant consultants’ profession. But what is the reason why accounting consultants are hired by smaller firms who are exempt from mandatory audit? Purpose The purpose with this thesis is to explore why smaller firms, exempted from mandatory audit, choose to hire an accountant consultant and what value these smaller firms perceive that the accountant consultant brings to the organization. Method The study has been conducted through a qualitative method with a deductive approach. All empirical data consist of primary data obtained through semi-structured interviews. Conclusion Smaller firms often lack the knowledge and time required to internally manage the company´s finances. The accountant consultants also save time and indirect money for the smaller firms, which means that their core business can be prioritized. Furthermore, the following keyword appears: mediated seriousness, credibility and perceived safeness, all of which are generated by the company´s accountant consultant.

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Mtyalela, Kanyisa Highly. « An evaluation of the delivery of the Eskom Customer Safety Education Programme in the Queenstown Customer Services Area ». Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1013569.

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The aim of this research is to evaluate the Eskom customer safety education programme in the Queenstown Customer Services Area. The research focuses on the implementation of the programme with the aim of assessing whether there is need for optimisation in the way that the customer education and training is delivered. The paper consists of three sections. Section one is directed to Eskom and is made up of (i) a review of the literature that is relevant to the Eskom safety education programme, (ii) the findings made from the study and (iii) recommendations from the author. Section two is a review of the key concepts which were identified for this paper and these are: (i) education and training, (ii) consumer education, (iii) citizenship education, (iv) training programme development, and (v) training programme evaluation. Section three provides detail on and justifies the research methodology that was followed for this paper. The author adopted the deductive approach and collected data from literature sources and Eskom documents as well as face-to-face interviews with the Eskom trainers and customers. Qualitative data was collected from the interviews and is presented in section one of the report in the form of (i) narratives, (ii) graphs and (iii) tables. The research has identified some shortcomings in the delivery of the training and recommendations have been made on how these shortcomings can be addressed. Trainer skills, training evaluation and training tools are amongst the issues that require attention in the Queenstown Customer Services Area. The results revealed that 67 percent of the trainers have not received training related to conducting customer forums. Inconsistencies with regard to the evaluation of the training interventions were also identified and there were differences in terms of the training tools that are utilised at the forums. The recommendations made by the author are based on the literature that was reviewed as part of this study and are aimed at addressing the delivery of the training. The respondents all displayed an understanding of the objectives of the Eskom safety education programme and made recommendations in terms of how Eskom can reduce the tampering of Eskom equipment. The recommendations made included the involvement of the community as well as unannounced door-to-door audits aimed at identifying damaged and tampered Eskom equipment. These recommendations are in line with the guiding principles of safety education presented in McWhirter (2008: 32) which include the involvement of young people in real decisions to help them stay safe, as well as the use of active approaches in addressing safety issues. A review of the electrical contact incidents which were reported to Eskom in 2011/12 revealed that in 61,5 percent of the cases that occurred in the Eastern Cape, Eskom had conducted electricity safety education before the incidents occurred. The recommendations in terms of the training delivery should be implemented to improve the delivery of the training. The author however recommends further research on how Eskom can reduce the number of electrical contact incidents that occur, as it has been proven through previous studies that safety education “has an impact on knowledge, behaviour, risk and skills and no papers have provided evidence of the impact of safety education on injury rates” (Mulvaney, Watson and Errington, 2012: 27).

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Waisner, Cynthia L. « Through the Eyes of the Family : A Collective Case Study of Family Business Consulting ». Antioch University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1344002058.

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« Strategic marketing and management of a marketing consultancy firm in Hong Kong ». Chinese University of Hong Kong, 1997. http://library.cuhk.edu.hk/record=b5889020.

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by Lee Chi-Ho.
Thesis (M.B.A.)--Chinese University of Hong Kong, 1997.
Includes bibliographical references (leaf 85).
ABSTRACT --- p.i
TABLE OF CONTENTS --- p.ii
"LIST OF FIGURES, TABLES & APPENDIX" --- p.vi
Chapter PART I --- INTRODUCTION
Chapter 1. --- INTRODUCTION
Chapter 1.1 --- COMPANY BACKGROUND --- p.1
Chapter 1.2 --- PROJECT OBJECTIVES --- p.3
Chapter 1.3 --- SIGNIFICANCE OF THE STUDY --- p.4
Chapter 1.4 --- SCOPE OF THE PROJECT --- p.4
Chapter 1.5 --- ANALYTICAL FRAMEWORK --- p.5
Chapter 1.6 --- RESEARCH METHOD --- p.6
Chapter 1.61 --- Data Sources --- p.6
Chapter 1.62 --- Research Limitations --- p.7
Chapter PART II --- PROFILE REPORTS
Chapter 2. --- SERVICE PROFILE
Chapter 2.1 --- SERVICE SCOPE --- p.8
Chapter 2.11 --- Retail Establishment --- p.8
Chapter 2.12 --- Market Entry --- p.9
Chapter 2.13 --- "Advertising, Promotional & Editorial Campaign" --- p.10
Chapter 2.2 --- PRICING OF SERVICES --- p.12
Chapter 2.21 --- Project-based Fee vs. Retainer Fee --- p.12
Chapter 2.22 --- Ad-hoc Projects/Events --- p.13
Chapter 2.23 --- Advertising & Media Placement --- p.13
Chapter 2.3 --- MARKETING EXPENSES --- p.13
Chapter 2.4 --- PROFIT POTENTIAL --- p.14
Chapter 2.5 --- SERVICE STRENGTHS & WEAKNESSES --- p.15
Chapter 3. --- MARKET PROFILE
Chapter 3.1 --- MARKET CHARACTERISTICS OF THE CONSULTING INDUSTRY --- p.16
Chapter 3.11 --- The Consulting Industry --- p.16
Chapter 3.12 --- The Marketing Consulting Business --- p.17
Chapter 3.13 --- Implications to Small-scaled Marketing Consulting Firm --- p.18
Chapter 3.2 --- MARKET TRENDS IN HONG KONG: THE NEED FOR MARKETING CONSULTING --- p.19
Chapter 3.3 --- MARKET'S SPENDING HABITS --- p.20
Chapter 3.4 --- MARKET OPPORTUNITIES AND THREATS --- p.20
Chapter 3.41 --- Dependence on the Retail Environment --- p.20
Chapter 3.42 --- Business Opportunities at the Higher-ended Consumer Brand Market --- p.21
Chapter 4. --- COMPETITIVE PROFILE
Chapter 4.1 --- TMM'S RELATIVE STANDING --- p.23
Chapter 4.2 --- TMM VS. ADVERTISING AGENCY --- p.24
Chapter 4.21 --- Difference in Pricing Structure --- p.24
Chapter 4.22 --- Competitive Strengths of TMM Over Advertising Agency --- p.25
Chapter 4.3 --- THE THREAT OF SUBSTITUTION --- p.26
Chapter 5. --- CLIENT PROFILE
Chapter 5.1 --- CLIENT PROFILE --- p.27
Chapter 5.11 --- Hua Guang Hang --- p.27
Chapter 5.12 --- Maas Corporation --- p.28
Chapter 5.13 --- Maxly Limited --- p.29
Chapter 5.2 --- SURVEY ON KEY CLIENTS --- p.30
Chapter 5.3 --- RESEARCH OUTCOMES & ANALYSIS --- p.31
Chapter 5.31 --- Reasons for Using TMM's Services --- p.31
Chapter 5.32 --- The Evaluation of TMM's Performance --- p.32
Chapter 5.33 --- Projects in which Clients are Highly Satisfied With --- p.33
Chapter 6. --- COMPANY PROFILE
Chapter 6.1 --- ORGANIZATIONAL STRUCTURE --- p.36
Chapter 6.2 --- MISSION STATEMENT --- p.36
Chapter 6.3 --- ORGANIZATIONAL STRENGTHS --- p.37
Chapter 6.4 --- FACTORS THAT HINDER THE ORGANIZATION FROM INCREASING POSITION IN THE MARKET --- p.38
Chapter PART III --- KEY STRATEGIC ELEMENTS
Chapter 7. --- KEY STRATEGIC ISSUES --- p.40
Chapter 8. --- TARGET MARKET IDENTIFICATION --- p.42
Chapter 9. --- MARKETING OBJECTIVES / PROFIT FORECAST --- p.44
Chapter 10. --- IMPERATIVES IN SETTING MARKETING STRATEGIES
Chapter 10.1 --- THE NEED FOR SERVICE MISSION --- p.46
Chapter 10.2 --- THE NEED FOR QUANTIFIABLE MEASURES --- p.47
Chapter PART IV --- STRATEGIES & TACTICS
Chapter 11. --- SERVICE OBJECTIVE & STRATEGY
Chapter 11.1 --- CONSOLIDATION OF CURRENT SERVICE OFFERINGS --- p.49
Chapter 11.11 --- Strengthen the Financial Aspect of Retail Project --- p.49
Chapter 11.12 --- Strengthen Relationship with Retail Renters --- p.50
Chapter 11.13 --- Strengthen Connections with Various Distribution Modes that Foreign Brand Owner Could Consider --- p.51
Chapter 11.2 --- CLIENT /ORGANIZATIONAL INVOLVEMENT IN SERVICE DESIGN --- p.52
Chapter 11.3 --- DEVELOP NEW SERVICES OFFERINGS AND RELEVANT SKILLS --- p.52
Chapter 12. --- PRICING OBJECTIVE & STRATEGY
Chapter 12.1 --- MAINTAINING EXISTING PRICING POLICY --- p.54
Chapter 12.2 --- ESTABLISHING PRICING POLICY FOR NEW CLIENTS --- p.55
Chapter 12.3 --- PRICING STRUCTURE BASED ON CLIENT VALUE --- p.55
Chapter 13. --- COMMUNICATIONS OBJECTIVE & STRATEGY
Chapter 13.1 --- COMMUNICATIONS 一 A HOLISTIC VIEW --- p.56
Chapter 13.2 --- COMMUNICATIONS WITHIN TMM --- p.56
Chapter 13.21 --- "Documented Policies, Procedures, and Strategic Frameworks" --- p.56
Chapter 13.22 --- Computerized Marketing Information System --- p.58
Chapter 13.23 --- More Employee Participation --- p.59
Chapter 13.3 --- COMMUNICATIONS WITH CURRENT CLIENTS --- p.59
Chapter 13.4 --- COMMUNICATIONS WITH PROSPECTIVE CLIENTS --- p.60
Chapter 13.41 --- Get Articles Published --- p.60
Chapter 13.42 --- Reaching New Target Segments --- p.61
Chapter 13.5 --- COMMUNICATIONS WITH ASSOCIATED CONSULTANTS AND COOPERATING PARTIES --- p.62
Chapter 14. --- SALES OBJECTIVE & STRATEGY
Chapter 14.1 --- RESPONSIBILITY OF SELLING IN THE COMPANY --- p.63
Chapter 14.2 --- CHIEF MOTIVATOR OF SALES --- p.63
Chapter 15. --- CHANNEL OBJECTIVE & STRATEGY --- p.65
Chapter 16. --- TACTICAL ACTION PLAN --- p.66
Chapter 17. --- CONTROL & BUDGET
Chapter 17.1 --- CONTROL & MONITORING OF THE MARKETING SYSTEM --- p.68
Chapter 17.2 --- PRELIMINARY BUDGET --- p.69
Chapter PART V --- APPENDIX & BIBLIOGRAPHY
APPENDIX --- p.71
BIBLIOGRAPHY --- p.85

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Abdo, Maria Beatriz Nogueira. « Dr. Cana : the business plan for an agriculture consultancy idea in Brazil ». Master's thesis, 2018. http://hdl.handle.net/10071/18249.

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This master project has the objective to develop a Business Plan which will provide the launch of a consulting firm that delivers services in the São Paulo state, Brazil. The sugarcane consulting sector has become highly technological in this area, and a lack of responsible and fast services, focus on people´s satisfaction is evidenced. Therefore, based on a ground study, consultants and managers expertise, we quickly realized that agriculture firms look alike and propose no easy requesting for clients, as well as, no organized services´ catalog. There is an opportunity for consulting focus in the main crop produced in the region, which is sugarcane. After the analyses of the current market on a macro context, implementation of a survey for the main agriculture consulting users and hence the founders’ careful analysis, the launch of the first Sugarcane specialized firm in Brazil took place. Sugarcane is the main crop produced in Brazil regarding monetary turnover, and a consulting focus only on its chain is the perfect way for quicker services to enterprises and farmers. Associated with the flexibility when requesting the services and following up with your account via APP or website, Dr.Cana will be able to achieve also the region and fulfill the need for a variety of clients. We show in this business plan that consulting platforms are low capital requirement business that becomes quickly profitable. According to our forecasts, Dr.Cana should break even after the first year of operations, reaching a profit of R$509,203.20.
Esta tese de mestrado tem como objetivo desenvolver um Plano de Negócio que proporcionará o lançamento de uma consultoria prestadora de serviços no estado de São Paulo, Brasil. O setor de consultoria de cana-de-açúcar tornou-se altamente tecnológico nessa área, sendo evidenciada a falta de serviços responsáveis, rápidos e com foco na satisfação dos clientes. Portanto, com base em um estudo de campo, informações de consultores e gerentes experientes da firma, rapidamente percebeu-se que as empresas de consultoria agrícolas não propõem formas simples e eficazes na contratação dos serviços, assim como nenhum catálogo de serviços organizado. Há uma oportunidade de consultoria focada na principal cultura produzida nesta região, que é a cana-deaçúcar. Após a análise do mercado atual em um contexto macro e implementação de uma pesquisa para os principais usuários de consultoria agrícola, o lançamento da primeira empresa de consultoria especializada em cana-de-açúcar no Brasil aconteceu. A cana-de-açúcar é a principal cultura produzida no Brasil considerando o rendimento por área produzida, e sendo assim, desenvolvendo uma empresa focada na consultoria apenas em sua cadeia é o caminho perfeito para serviços mais rápidos para empresas e agricultores do setor sucro-energético. Também associamos o Dr.Cana com a flexibilidade ao solicitar os serviços e acompanhar sua conta via APP ou site, que poderá alcançar futuramente outras regiões no país e atender uma variedade de clientes. Mostramos neste plano de negócio que as plataformas de consultoria são negócios de baixa exigência de capital e se tornam rapidamente lucrativas. De acordo com nossas projeções, o Dr.Cana deve se recuperar após o primeiro ano de operação, atingindo um lucro de R$509.203,20.

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Chien, Yeh-Mao, et 錢葉茂. « Research of the business consultancy firm of human resource management of small-scale business consultancy ». Thesis, 2009. http://ndltd.ncl.edu.tw/handle/5ztxnm.

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碩士
國立中山大學
人力資源管理研究所
97
Business consultancy mainly offers consultation such as general managing, manpower training, analysis, planning of system and improving, services of coaching to enterprises. How the business consultancy firm let one''s own consultants possess enough knowledge, experiences and technology will influence the development of the business consultancy firm. As to small-scale business consultancy firms, they employ less employees so most of them are unable to execute as the models and methods of regular human resource management; however, if only the medium and small business consultancy firms still need to hire consultants, they have to deal with the practical process of human resource management. This research is analyzed and summed up to actual practices of human resource management of small-scale business consultancy firms of Taiwan in-depth interview way. This research finds out the result to the present situation of the business consultancy firm, and realizes the application in the practice of human resource management in small-scale business consultancy firms. Sum up the following conclusions finally: 1. The method characteristic of employing talents: In knowing-well prerequisite, don''t use the disclosure employee channel; recruit the staff according to the development of business, pay attention to the staff''s initiative study, and use staff''s efficiency to maximize. 2. The method characteristic of fostering talents: There isn’t the norm of educational training in stipulation and the way of master and apprentice. 3. The method characteristic of retaining talents: It is not a reward and simple system rule of the money.

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