Thèses : « Communication of technical information – Case studies »

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O'Mera, Megan Colleen. « Implementing Successful Intranets : The Case Study of a Virtual MNC Team ». University of Dayton / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=dayton1429106812.

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Van, der Linden Cornelis Albert. « Cloning in the news : an analysis of how the science and ethics of cloning are reported in three daily newspapers of Cape Town ». Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/49885.

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Thesis (MPhil) -- Stellenbosch University, 2004.
ENGLISH ABSTRACT: Background: Cloning is a topic that has long fascinated people. It has imbedded itself into popular culture, but studies show that the general public has, at best, only a vague understanding of what cloning entails. Alternatively, their perception has been skewed by that very same popular culture. However, cloning is a complex scientific subject that has considerable ethical implications. It is the kind of topic that people in a deliberate democracy should know about. The media play an important role in the education of the public with regards to science and technology. However, the media have the potential to do more than provide the basic facts. In fact, the media can play an important role in influencing the actions and opinions of the public. It is therefore a responsibility of the media to provide accurate information on scientific developments, such as cloning. Objective: An analysis of three daily newspapers in the Western Cape was carried out to determine how cloning is reported. The broad topics addressed were whether the coverage focused on the ethical or scientific aspects of cloning, if the subject was reported in a positive or negative tone, and whether the science of cloning was adequately explained. Methodology: A quantitative content analysis was completed of a sample of 69 articles. These articles were all those relating to cloning that appeared in three daily newspapers (Cape Argus, Cape Times and Die Burger) over a period of one year from 10 November 2002 to 10 November 2003. Findings: Of all the articles analysed 34% focused on the scientific aspects, 21% focused on the ethical aspects, 6% focused on both ethics and science, while 39% focused on neither. Fifty two percent of articles dealing specifically with animal cloning focused on the science, while only 4% focused on the ethics. However, in articles dealing specifically with human cloning, more (30%) emphasised ethical aspects than scientific aspects (20%). With regards to tone of coverage, 32% of all the articles analysed were positive, 28% negative, and 40% neutral. Sixty percent of articles dealing specifically with animal cloning featured a positive tone, while only 13% of articles exclusively about human cloning had a positive tone. This 13% was comprised of articles on therapeutic rather than reproductive cloning. In terms of explaining the science associated with cloning, only 30% of articles provided an explicit explanation. Potential threats to the accuracy of explaining science were found to exist. Conclusions: While the overall findings were somewhat indistinct it seemed that when the media of the Western Cape reported on the cloning of animals it was done with a positive tone and emphasised the scientific aspects. Reporting on human cloning tended to feature a negative tone and emphasised the ethical aspects. The large number of ‘neutral’ results for both the ‘tone’ and 'science or ethics’ variables could indicate that the media were wishing to remain neutral. However, the large number of neutral articles relating to the ‘science or ethics’ variable could have a negative impact on public understanding. The small number of articles explaining cloning and an emphasis on ‘breakthrough’ news stories could also have a negative impact on public understanding.
AFRIKAANSE OPSOMMING: Agtergrond: Kloning is ‘n onderwerp wat die mensdom lank interesseer. Maar selfs al vorm kloning ‘n deel van ons populere kultuur, wys navorsing dat die groot publiek maar vaagweg verstaan wat die onderwerp behels. Dit is ook moontlik dat hul persepsie negatief bemvloed is deur dieselfde populere kultuur. Maar kloning is ‘n komplekse wetenskaplike onderwerp met aansienlike etiese gevolgtrekkings. Dit is ‘n onderwerp waarvan mense in ‘n demokratiese samelewing moet weet. Die media speel ‘n belangrike rol in die groot publiek se opleiding in wetenskap. Maar die media het die potensiaal om meer te doen as net die basiese feite deur te gee. Die media het die potensiaal om die gedrag en menings van die publiek te beTnvloed. Daarom is dit die verantwoordelikheid van die media om akkurate inligting oor wetenskaplike ontwikkelings, soos kloning, te voorsien. Dolewit: Drie daaglikse koerante in die Weskaap is geanaliseer om te bepaal hoe kloning gedek word. Daar is bepaal of die artikels op die etiese of wetenskaplike aspekte van kloning fokus, of die onderwerp in ‘n positiewe of negatiewe toon gedek is, en of die wetenskaplike aspekte doeltreffend verduidelik is. Metode: ‘n Kwantitatiewe inhoudsanalise van 69 artikels is voltooi. Die geanaliseerde artikels is al die oor kloning wat in drie daaglikse koerante (Cape Argus, Cape Times en Die Burger) tussen 10 November 2002 en 10 November 2003 verskyn het. Bevindinge: Van die artikels het 34% net op die wetenskaplike aspekte van kloning gefokus, 21% net op die etiese aspekte, en 6% op beide etiek en wetenskap. Geen van die twee aspekte is in 39% van artikels beklemtoon nie. Van die artikels wat spesifiek oor dierkloning geskryf is, het 52% op die wetenskaplike aspekte gefokus. Net 4% het op die etiese aspekte gefokus. In die geval van artikels oor die kloning van mense, het meer (30%) die etiese aspekte as die wetenskaplike aspekte (20%) beklemtoon. Met betrekking tot die toon, was 32% van al die artikels positief, 28% negatief, en 40% neutraal. In die geval van artikels uitsluitlik oor dierkloning het 60% ‘n positiewe toon gedui, terwyl net 13% van artikels oor menslike kloning in ‘n positiewe toon geskryf was. Die 13% het bestaan uit artikels oor terapeutiese kloning. Geen artikels oor reproduktiewe kloning was met ‘n positiewe toon geskryf nie. Net 30% van artikels het ‘n uitdruklike verduideliking van die geassosieerde wetenskap gegee. Daar is moontlike bedreigings tot die akkuraatheid van wetenskaplike verduidelikings gevind. Gevolgtrekkings: Die algemene bevindinge is ietwat onduidelik maar dit blyk dat die daaglikse koerante van die Weskaap ‘n positiewe toon in hul dekking van dierkloning gebruik het. Die wetenskaplike aspekte van dierkloning was in die artikels beklemtoon. Berigte oor menskloning was in ‘n negatiewe toon geskryf en het die etiese aspekte daarvan beklemtoon. Die groot hoeveelheid ‘neutraal’ resultate vir die ‘toon’ en ‘wetenskap of etiek’ veranderlikes dui moontlik dat die media probeer het om neutraal te bly in hul dekking. Die groot hoeveelheid ‘neutraal’ artikels vir die ‘wetenskap of etiek’ veranderlike kan dalk ‘n negatiewe invloed op publieke begrip van kloning he. Die klein hoeveelheid artikels wat kloning verduidelik, en ‘n klem op ‘deurbraak’ nuusstories kan ook dalk ‘n negatiewe invloed op publieke begrip he.

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Beale, Jeremy Dick Chiverall. « Technical innovation, European integration, and the case of information and communication technologies ». Thesis, University of Sussex, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.240533.

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McGowan, Cynthia. « Information Technology Outsourcing and Successful Knowledge Transfer| An Exploratory Case Study ». Thesis, University of Phoenix, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10837056.

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The purpose of this qualitative exploratory case study was to uncover the perceptions of Information Technology Outsourcing (ITO) project leaders and project teams regarding knowledge transfer between client and vendor partners during the opening and closing transition phases of the ITO projects. Purposeful sampling was used to identify ITO knowledge assets, including project team members as well as documents and artifacts, within the participating organizations that may provide information regarding the knowledge transfer processes during the transition phases of the ITO project. The sample criteria were ITO project team members from one US-based client organization and the US company’s international vendor partners. The study population included project managers, analyst, developers, subject matter experts (SMEs) and other ITO knowledge workers involved in ITO project from one US-based organization. Interview and document analysis was done with the aid of NVivo Pro 11^® research software. Four themes emerged from the study participants' responses including (a) KT approaches to plans and processes relative to opening and closing phases of ITO projects; (b) KT dependencies relative to IT project team members reliance on project tools, processes, and artifacts; (c) Determinants of KT success or failure relative to project team member's perceptions; and (d) The role of documentation relative to communication and distribution of KT outcomes. This qualitative exploratory case study may provide insights into additional aspects of knowledge transfer during ITO transition phases, which may be used by IT leaders and project teams to plan for successful knowledge transfer during the transition phases of ITO projects.

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Juntunen, K. (Kaisu). « Tieto- ja viestintätekniikan soveltamiseen perustuvat toimintaprosessien uudistukset terveydenhuollossa:sosio-teknis-taloudellinen näkökulma ». Doctoral thesis, Oulun yliopisto, 2012. http://urn.fi/urn:isbn:9789526200095.

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Abstract The subject of the present study is the changes to the operation processes of organisations in the field of health care that are based on the application of information and communication technology (ICT). The purpose of this dissertation is to supplement the present discussion in information system study’ research forums with regard to the role of ICT as an enabler of change in the health care work processes. The starting point for the study was to inquire about the qualitative and, to some extent, financial impact of operational changes by means of a socio-technical-economic process study. Using qualitative as well as statistical indicators, changes were mainly investigated from the perspective of health care professionals, but in part from that of customers. The cases described were used as a basis for discovering a new operational model for performing organisational tasks. By comparing the cases, the intention was to synthesise those similarities and differences that can be used when constructing a new framework. The present study makes a contribution by broadening, deepening and synthesising the understanding of health care processes in the process of a reflective description of individual cases. Services are produced through interactions between the service production process and end user process, and in this, the end user plays an important role. The purpose of process descriptions and analyses in coordination with health service professionals is to proactively develop services and support rational decision-making. The models and methods created as a result of this process can be seen to have a potential financial impact by lowering health service costs as well as an enhancing the effect of on-the-job satisfaction among health care professionals as they are enabled to plan their own work processes. Due to the rapid changes in the infrastructure, societal structures and the age of the population in Finland, the future holds great challenges for decision-makers in the field of health care. From the perspective of securing the resources for adequate, balanced and high-quality health services, investments in information technology seem lucrative. However, in order to avoid a productivity paradox, it must be noted that, in addition to new information technology, a gradual change in working habits, attitudes and sometimes even organisational culture is needed. In addition, it must be remembered that new technology does not erase these aspects of health care work – unless we want it to do so – but rather provides new forms and tools
Tiivistelmä Tutkimukseni aiheena oli tieto- ja viestintätekniikan (ICT) soveltamiseen perustuvat organisaatioiden toimintaprosessien uudistukset terveydenhuollossa. Väitöskirjassani halusin osaltani täydentää keskustelua, jota tietojärjestelmätieteiden tutkimusfoorumeilla on käyty ICT:n roolista terveydenhuollon työprosessien muutosten mahdollistajana. Tutkimukseni lähtökohtana oli sosioteknisen prosessitutkimuksen keinoin selvittää toimintauudistusten laadullista ja osin taloudellistakin vaikuttavuutta. Muutoksia arvioitiin pääasiassa henkilöstön, mutta myös osin asiakkaiden lähtökohdista, lähinnä laadullisten, mutta myös tilastollisten mittareiden avulla. Kuvaamieni tapausten lähtökohtana on ollut löytää uusi toimintamalli organisaation tehtävien suorittamiseksi. Vertaamalla tutkittavia tapauksia keskenään olen pyrkinyt syntetisoimaan ne yhteneväisyydet ja eroavaisuudet, joiden avulla on mahdollista rakentaa uusi viitekehys. Tutkimukseni kontribuoi sen ymmärryksen kautta, joka tapauskohtaisesti, reflektiivisesti muutoksia kuvaillen, tutkimuksen kuluessa avautuu, syventyy ja syntetisoituu. Palvelut tuotetaan palveluntuotantoprosessin ja käyttäjän prosessin vuorovaikutuksessa, ja siinä käyttäjän roolilla on merkittävä osuus. Prosessien kuvaamisella ja analysoinnilla yhdessä henkilökunnan kanssa on ollut tarkoituksena pyrkiä palveluiden proaktiiviseen kehittämiseen ja rationaalisten päätösten tukemiseen. Syntyneillä malleilla ja menetelmillä voidaankin katsoa olevan paitsi potentiaalinen taloudellinen merkitys terveydenhuollon palveluiden kustannusten alentamiseksi, myös vaikutusta henkilöstön työtyytyväisyyteen sen osallistuessaan oman työnsä suunniteluun. Infrastruktuurin, yhteiskuntarakenteiden samoin kuin väestömme ikärakenteen nopea muutos ja samalla kroonisten sairauksien lisääntyminen asettavat terveydenhuollon päättäjille tulevaisuudessa suuria haasteita. Riittävän, tasapuolisen ja laadukkaan hoidon resurssien turvaamiseksi investoinnit tietotekniikkaan kuulostavat houkuttelevilta. Jotta tuottavuusparadoksilta vältyttäisiin, on kuitenkin huomioitava, että uuden tietotekniikan lisäksi tarvitaan myös työtapojen, asenteiden, joskus jopa organisaatiokulttuurinkin asteittaista muutosta. On myös syytä muistaa, että uusi tekniikka antaessaan edellä mainituille ilmiöille uusia ilmenemismuotoja ja välineitä, ei kuitenkaan hävitä niitä, ellemme itse sitä halua

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Wolven, Winifred Ann Reed. « A Qualitative Case Study of Social Technology's Influence on Student Writing ». Thesis, Grand Canyon University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3687115.

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The purpose of this qualitative case study research was to explore in-depth the research question, "How do texting and Textese influence students' learning of writing in Standard English in composition classes?" Yin's Five-Phase Cycle guided the research and aided in the determination of a qualitative case study research. The literature review identified that no single theory covered the phenomenon, so research was guided by five key theories: Technology Acceptance Model, Transactional Distance Theory, Media Richness Theory, Uses and Gratification Approach, and Threaded Cognition Theory. Participants included college English faculty from Illinois, 25 students enrolled in Composition I classes, and three consecutive semesters of former composition students' e-mails. Semi-structured, one-on-one interviews were held with faculty and member checked. A pilot study was conducted prior to inclusion of the 25 student volunteers completing the student questionnaires, and three consecutive semesters' e-mails from former students were analyzed for frequency data. All qualitative data were coded using MAXQDA+ software and analyzed. Results from data analysis revealed an evolving perception and usage of texting and mobile communication devices among faculty and students, a disconnect between faculty and students concerning use of texting and Textese, and frequency data revealing the influence did not permeate writing as much as previous studies implied. Results indicated most faculty and students had mixed attitudes, leading to implications that faculty needed to incorporate lessons involving texting, code switching, and detail richness into the course pedagogy.

Keywords: Texting, Textese, composition, social media, short message systems, formal/informal writing, Technology Acceptance Model, Media Richness Theory

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Qiu, Bin. « Next Generation Information Communication Infrastructure and Case Studies for Future Power Systems ». Diss., Virginia Tech, 2002. http://hdl.handle.net/10919/27308.

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As the power industry enters the new century, powerful driving forces, uncertainties and new services and functions are compelling electric utilities to make dramatic changes in the way they communicate. Expanding network services such as real time monitoring are also driving the need for more increasing bandwidth in the communication network backbone. These needs will grow further as new remote real-time protection and control applications become more feasible and pervasive. This dissertation addresses two main issues for the future power system information infrastructure: communication network infrastructure and associated power system applications. Optical network no doubt will become the predominate network for the next generation power system communication. The rapid development of fiber optic network technology poses new challenges in the areas of topology design, network management and real time applications. Based on advanced fiber optic technologies, an all-fiber network was investigated and proposed. The study will cover the system architecture and data exchange protocol aspects. High bandwidth, robust optical network could provide great opportunities to the power system for better service and efficient operation. In the dissertation, different applications were investigated. One of the typical applications is the SCADA information accessing system. An Internet-based application for the substation automation system will be presented. VLSI (Very Large Scale Integration) technology is also used for one-line diagrams auto-generation. High transition rate and low latency optical network is especially suitable for power system real time control. In the dissertation, a new local area network based Load Shedding Controller (LSC) for isolated power system will be presented. By using PMU and fiber optic network, an AGE (Area Generation Error) based accurate wide area load shedding scheme will also be proposed. The objective is to shed the load in the limited area with minimum disturbance.
Ph. D.

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Loberg, Johan. « OK generations, interact ! : A quantitative case study on motivations, employer engagement, perceptive and technical affordances on internal social media from a generational perspective ». Thesis, Karlstads universitet, Institutionen för geografi, medier och kommunikation (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78237.

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Successful internal social media motivates and engages employees in the emerging digital world. It provides them sufficient tools to exchange skills and collaborate through these platforms. For instance, they are able to build relationships with their colleagues and employer (relatedness), learn and share their skills and expertise (competence). In times of remote working, internal social media can help to facilitate these values that help all parts of the organisation to stay connected with each other. These platforms are also enriched with technical functions that enable the users to interact with each other in different ways. It also provides opportunities for visual storytelling to enhance and strengthen the communication that takes place on internal social media. The platforms are challenging since it is hard to engage and motivate age generations, where they all have different technological experience and somewhat cultural differences. This thesis is a quantitative survey case study conducted for a larger cooperation, based on theories such as self determination theory, employer engagement and affordances. This research contributes to existing literature by understanding generations’ motivation and engagement on internal social media, in contrast to existing research on private social media. It also analyses how professional and private social media use is related to employer engagement. Lastly, what interactions and formats are most valuable to each generation based of affordances. The study analyzes a sample of 330 respondents collected through the company's internal social media (Workplace). The generations that will be examined are from the oldest Baby Boomers, Generation X, Millennials and youngest Generation Z. The final result concluded low participant frequency on Generation Z, which led to them being combined with Millennials in the analysis. Findings indicated that, Generation X are most motivated to exchange skills and expertise on Workplace (Competence), Baby Boomers and Millennials and Generation Z were less motivated to use it in general. However Baby Boomers were slightly more motivated by relatedness. The result also shows that there is a strong relationship between social media usage and employer engagement. The most valuable functions for all generations were the comment function and they all agree the video is the best way to communicate on internal social media.
Framgångsrika fall av implementering av interna sociala medier motiverar och engagerar anställda i den växande digitala världen. Det ger dem tillräckliga verktyg för att utbyta färdigheter och samarbeta på dessa plattformar. Till exempel kan de bygga relationer med sina kollegor och arbetsgivare (relatedness), lära sig och dela sina färdigheter och expertis (competence). I tider med allt mer fjärrarbete kan interna sociala medier underlätta för alla delar inom organisationen att hålla kontakten och samarbeta med varandra. Dessa plattformar är också berikade med tekniska funktioner som gör det möjligt för användare att interagera med varandra på olika sätt. Det ger också möjligheter för visual storytelling att förbättra och stärka kommunikationen som sker på interna sociala medier. Plattformarna är utmanande eftersom det är svårt att engagera och motivera de olika åldersgenerationer som finns, där de alla har olika teknisk erfarenhet och det finns kulturella skillnader. Detta är en kvantitativ fallundersökning genomförd för ett större företag, baserad på teorier som self determination theory, employer engagement och affordances. Studien bidrar till med forskning till befintlig litteratur genom att förstå generationernas motivation och engagemang på interna sociala medier, i kontrast till befintlig forskning på privata sociala medier. Den analyserar också hur professionell och privat användning är relaterad till employer engagement. Slutligen, studeras vilka interaktioner och format som är mest värdefulla för varje generation baserat på konceptet affordances. Studien analyserar ett urval av 330 respondenter som har samlats in via företagets interna sociala medier (Workplace). Generationerna som kommer att undersökas kommer från de äldsta Baby Boomers, Generation X, Millennials och yngsta Generation Z. Det slutliga resultatet visade låg deltagarfrekvens av Generation Z, vilket ledde till att dessa deltagare kombinerades med Millennials i analysen. Resultaten visade att Generation X är mest motiverade att utbyta färdigheter och kompetens på Workplace (Competence), Baby Boomers and Millennials och Generation Z var mindre motiverade att använda det i allmänhet. Men Baby Boomers var lite mer motiverade av relatedness. Resultatet visar också att det finns en stark koppling mellan användning av sociala medier och employer engagement. De mest värdefulla funktionerna för alla generationer var kommentarsfunktionen och de är alla överens om att videon är det bästa sättet att kommunicera på interna sociala medier.

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Afzal, Samra. « Big data analysis of Customers’ information : A case study of Swedish Energy Company’s strategic communication ». Thesis, Uppsala universitet, Medier och kommunikation, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388552.

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Big data analysis and inbound marketing are interlinked and can play a significant role in the identification of target audience and in the production of communication content as per the needs of target audience for strategic communication campaigns. By introducing and bringing the marketing concepts of big data analysis and inbound marketing into the field of strategic communication this quantitative study attempts to fill the gap in the limited body of knowledge of strategic communication research and practice. This study has used marketing campaigns as case studies to introduce a new strategic communication model by introducing the big data analysis and inbound marketing strategy into the three staged model of strategic communication presented by Gulbrandsen, I. T., & Just, S. N. in 2016. Big data driven campaigns are used to explain the procedure of target audience selection, key concepts of big data analysis, future opportunities, practical applications of big data for strategic communication practitioners and researchers by identifying the need for more academic research and practical use of big data analysis and inbound marketing in the strategic communication area. The study shows that big data analysis has potential to contribute in the field of strategic and target oriented communication. Inbound marketing and big data analysis has been used and considered as marketing strategy but this study is an attempt to shift the attention towards its role in strategic communication so there is a need to study big data analysis and inbound marketing with an open mind without confining it with some particular fields.

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Gustavsson, Fredrik, et Christian Scott. « Structure of information in a multinational corporation : A case study at Volvo Construction Equipment ». Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-11470.

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Problem: Volvo CE is on a global level responsible to issue the warranty user manual with terms & conditions (from here on referred to as T&C) for the Volvo CE group. There are regional deviations to the global T&C in order to fulfil legal or commercial requirements in respective region. Volvo CE on the global level are authorised to manage that decided processes and T&C are followed and if not drive actions to close the gap between global and regional deviations. Volvo CE would like to examine the possibility to have one source of document describing the T&C, all regional documents should direct back to this source which means that the global document must cover regional deviations to the global T&C. Today there is no control on the information available in the different regions. Purpose: Examine the coherence between Volvo CE T&C documentation on global level and the regional level. By this study we aim to contribute to the research on international MNCs by elucidating the efficiency by which such a firm can handle knowledge flows between the headquarter its subsidiaries and dealers. Method: The report is based on secondary data research and empirical studies conducted via qualitative interviews with key persons in the Volvo group and mapping current document situation both on global and regional level. The starting point for this paper is an interview with Volvo CE and Manager Global Warranty Common Lynn Edberg. Conclusion: We have found that Volvo CE utilizes a lot of modern technique to spread explicit knowledge within the organization and out to dealers. The Achilles heel is that there is no consolidated information base including both global and regional T&C for easy internal access. To also increase efficiency on ontological knowledge sharing, regions and global need to meet in committees just as being done for global T&C updates.

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Barnes, Deborah M. (Deborah Manning). « Information Use Environment of Self-managed Teams : A Case Study ». Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc277880/.

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This research investigated how self-managed teams get the information they need to perform their job tasks. Two important factors prompted this study: the growing importance of self-managed teams in the workplace and the impact of the information system on team performance.

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Clarke, Lyndwill. « The information and communication technology infrastuctures in public schools in the Western Cape : a case study ». Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_3043_1298880204.

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This mini-thesis attempts to explain the Information and Communications Technology (ICT) infrastructure in public schools in the Western Cape. The mini-thesis uses the case study as research design to explore aspects such as the motivation for using ICT, funding models, infrastructure models, ICT curriculum integration and teacher development. In order to gather data on the above, interviews and observations are used as research tools. The study begins with the exploration of the history of ICT infrastructure in South African schools and subsequently an international perspective is added through the literature review. Officials and teachers of the Western Cape Education Department (WCED) were interviewed to obtain their perspectives and a school was visited to observe procured ICT infrastructure. The results revealed that the WCED is using the Khanya project to deliver an ICT infrastructure to schools and to provide facilitation in the integration of ICT into the curriculum. It further showed that due to the rapid change in technology, Khanya had to adapt the hardware configuration on a regular basis and that this put considerable strain on and already small budget for ICT. The challenge that emerged is the lack of adequate ICT training for teachers. This could potentially hamper the integration of ICT and if not addressed, could serious hamper the WCED in its quest to deliver a technology based curriculum. The study concludes with conclusions drawn for the data as well as recommendations for effective ICT integration.

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Seto, Wood-hung Andy, et 司徒活雄. « Information and communication technology-supported pedagogical practices in a local secondary school ». Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B30415597.

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Van, Der Poll Arthur Emil. « Multiple Symbolism of Information and Communication Technology (ICT) in Academia : A Case Study of Technical Vocational Education and Training Institutions in Cape Town, South Africa ». Thesis, Cape Peninsula University of Technology, 2014. http://hdl.handle.net/20.500.11838/1392.

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Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Information Technology in the Faculty of Informatics and Design at the Cape Peninsula University of Technology
It is well recognised that Information and Communication Technology (ICT) can enhance the quality of teaching and learning in tertiary education. Similarly, research has uncovered a range of factors that impede the successful adoption of digital technology for educational purposes. It remains unclear, furthermore, how educators in institutions of higher learning negotiate and frame their experiences with technology, and how this implicates the teaching and learning process. In this thesis, I will examine this problem, with particular focus on educators from Technical Vocational Education and Training (TVET) institutions in the Western Cape of South Africa. In addressing the research problem, I use symbolic interactionism as analytic framework to unpack and reconstruct the meaningful engagement with technology. Understanding the multiple symbolic meanings that arise from interactions with technology can illuminate the diverse and nuanced perspectives that underpin the use of ICT in teaching and learning. A symbolic interactionist lens can shed further light on the matter of adoption, and allow this research study to make a practical contribution to the introduction of ICT tools in TVETs. To elicit and interpret the multiple meanings that TVET educators associate with ICT, I will employ photo-elicitation methodology, observation and fieldnotes, and self-reflection. Photo-elicitation involves participants taking photographs along the line of inquiry (e.g. the benefit of using technology to teach), after which they undergo a reflexive interview in which they reflect on the meanings of the photographs they have taken. I will couple direct participant observation (documented in field notes) with symbolic interactionism and photo-elicitation to contribute to the production of meaningful data. Finaly, I will apply guidelines of self-reflection by compiling a reflective journal. Self-reflection will allow me to reflect on my own thoughts about the social phenomenon under study and will enable me to understand how my own behaviour may affect the inquiry. The meanings that emerged from the data were grouped into interactionist themes through which the engagement with technology is framed and understood. Educators are generally appreciative of the support and creative capacities that ICT provides to teaching and learning. They are however frustrated with their own inability to fully understand technology and the lack of support from government and institutional decision makers. Despite educators’ struggles with ICT, they are determined to overcome challenges. These themes can be useful in the repositioning of technology for education in TVETs, and can support implementers and policymakers in more effective application.

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Lim, Young Joon. « Strategic Communications of the United Nations : Case Studies of the Department of Public Information under Secretary-General Kofi Annan, 1997-2006 ». Ohio University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1369839088.

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Olorunda, Olufunmilola. « Creative pedagogy a qualitative study of immersive learning at the Center for Information and Communication Sciences (CICS) / ». Muncie, Ind. : Ball State University, 2009. http://cardinalscholar.bsu.edu/764.

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Alzghoul, Amro. « Evaluation of University-Library Knowledge Management Practice : Comparative Case Studies from Developing and Developed Countries ». Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-30692.

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Knowledge management (KM) has become a vital part of the successful development of private and governmental organizations. KM is processed tools and behaviors that participate in the formulation and performance of the beneficiaries of the organization, acquisition, storage and distribution of knowledge. This is to reflect on the business processes and to gain access to best practices with a view to long-term competition and adaptation. In this context, the personal understanding of KM is a key factor in successful employments of KM activities. In this thesis, the level of understanding of knowledge management and the extent of its usage in the university library by librarians was investigated. A comparison study was established between libraries in developed and developing countries. Interviews and observations were performed and the results were analyzed. The results indicate the concept of KM is hardly known, however it is employed to different extent between these counties, the developed countries were by far more successful in utilizing current technology to advance their service and personal expertise with few challenges. Lack of communication, knowledge sharing, and the shortage in the budget was essential in limiting the usage of KM in developing counties. The knowledge derived from this thesis advances an understanding of the importance of KM in library performance, thus presenting the basis for improving libraries in developing countries and advancing libraries in developed countries.

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WANG, XIAOFENG, et WAI SHAN YU. « The Emergence of OFO Sharing Bicycles in Beijing : A case study of applying digital innovation ». Thesis, Internationella Handelshögskolan, Jönköping University, IHH, Informatik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49113.

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Digitalization is an important theme in Informatics research. Especially in today's digital society, people cannot live without the help of information technologies. The purpose of the study was to explore how the digitization process happened in the bicycle industry. The study was based on the background of bicycle-sharing system in Beijing and a qualitative methodology was followed. The findings show how bicycle-sharing system evolve step by step by applying advanced digital technologies. In the coming 5G era, organizations need to reconsider the situation of bicycle-sharing system and this research may give some references.

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Pinnock, William Jacob Amadeus. « "Your information station" : A Case study of rural radio in the 21st century ». PDXScholar, 2014. https://pdxscholar.library.pdx.edu/open_access_etds/2115.

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The study examined how the introduction of high-speed internet into a rural community affected audience members' use of their local radio station. A qualitative case study was guided by uses and gratifications and niche theory. The author conducted interviews with KMMR FM audience members in Malta, Montana, to investigate how the introduction of high-speed internet impacted listener habits. Twenty participants who either listened to or produced content for KMMR FM were interviewed. The author performed a thematic analysis of different uses for the radio guided by typologies created by Rubin (1983), Palmgreen and Rayburn (1979), and Katz, Haas, and Gurevitch (1973). The results showed the internet and the radio gratify different needs for audience members: radio was used the most for local information and the internet for more specialized needs that could not be met by the radio. The findings also showed that the radio is important in fostering a sense of social cohesion within the community

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Mlambo, Watson. « Information and communication technology in A-level physics teaching and learning at secondary schools in Manicaland Zimbabwe : multiple case studies ». Thesis, Rhodes University, 2008. http://hdl.handle.net/10962/d1003458.

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As personal computers (PCs) and related ICTs become more and more omnipresent than ever before in institutions of education, teachers are faced with the challenge of having to teach in ICT rich environments. Some syllabuses increase this pressure by stipulating where ICT may be applied. While past research efforts have focused on presence of and/or effectiveness of ICTs on achieving various didactic goals, there is limited literature on the extent to which actual practice occurred naturally. It was the aim of this study to determine the extent to which Physics teachers and students used ICT in their usual teaching/learning ambience, referred to as natural settings in this study. Using activity theory as a theoretical lens, multiple case studies were chosen as a strategy using 10 schools, 15 Physics teachers, 20 A-level Physics students and 10 ICT teachers (computer specialists). Questionnaires, observations and informal and focus group interviews were used to elicit responses from students, teachers and computer specialists. It emerged from the case studies that despite the presence of apt ICT infrastructure in the schools and although the teachers had a positive attitude towards the use of ICT for teaching and learning of Physics, teachers were apathetic when it came to the actual use. Some of the reasons militating against use were lack of an ICT policy, school authority, and monopoly of computers enjoyed by computer studies teachers. However among students there were ‘early starters’ who used ICTs outside of school, a situation that tended to change the Physics learning environment. These findings led to a proposal for a post of Computer Specialist (CS) in the schools. The need for developing ICT policy at all levels namely national, Ministry of Education and the school was also proposed. Lastly staff development in the use ICT for Physics teachers was proposed as indispensable.

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Mårtensson, Pär. « Management processes : an information perspective on managerial work ». Doctoral thesis, Handelshögskolan i Stockholm, Information Management (I), 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-599.

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Managers can be seen as information workers who use the raw material of information. The amount of information available for them is for all practical purposes infinite. How can they make the best use of the information available? How can they create a line of action based on that information? These are challenges today's managers are facing. It is challenges like these that justify this study's starting point in the field of information management, in contrast to much previous research on managerial work. In order to create an in-depth understanding of processes in managerial work, this dissertation describes the work of a managing director and his management team over a five year period. The research presented in Management Processes – An Information Perspective on Managerial Work includes a description of the longitudinal case study and a thematic analysis of it. Theoretically the study presents a framework for management processes. The study challenges previous research on information requirements in managerial work and offers an analysis of the various roles information plays in managerial communication processes. The findings include frameworks for these roles and for the forces forming agendas in managerial work. The study suggests two layers of management processes: one execution-level and one development-level. The interplay between these layers is described as an important challenge in managerial work. Several practical implications arise from the study. One is the usefulness of searching for the triggers for managerial mindshifts, the information that helps reframe issues on the managerial agenda. Another implication is the importance of identifying driving forces for development-level issues. Identifying such driving forces can help managers to balance action and reflection. It can thus also help them to avoid the execution trap, a focus on execution at the expense of development efforts.
Diss. Stockholm : Handelshögskolan, 2001

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Mohamed, Raja Malik. « Designing a methodology for an office communication and information system for executives in the Malaysian public sector : the case of the Prime Minister's Office ». Thesis, Aston University, 1990. http://publications.aston.ac.uk/10882/.

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Modern managers are under tremendous pressure in attempting to fulfil a profoundly complex managerial task, that of handling information resources. Information management, an intricate process requiring a high measure of human cognition and discernment, involves matching a manager's lack of information processing capacity against his information needs, with voluminous information at his disposal. The nature of the task will undoubtedly become more complex in the case of a large organisation. Management of large-scale organisations is therefore an exceedingly challenging prospect for any manager to be faced with. A system that supports executive information needs will help reduce managerial and informational mismatches. In the context of the Malaysian public sector, the task of overall management lies with the Prime Minister and the Cabinet. The Prime Minister's Office is presently supporting the Prime Minister's information and managerial needs, although not without various shortcomings. The rigid formalised structure predominant of the Malaysian public sector, so opposed to dynamic treatment of problematic issues as faced by that sector, further escalates the managerial and organisational problem of coping with a state of complexity. The principal features of the research are twofold: the development of a methodology for diagnosing the `problem organisation' and the design of an office system. The methodological development is done in the context of the Malaysian public sector, and aims at understanding the complexity of its communication and control situation. The outcome is a viable model of the public sector. `Design', on the other hand, is developing a syntax or language for office systems which provides an alternative to current views on office systems. The design is done with reference to, rather than for, the Prime Minister's Office. The desirable outcome will be an office model called Office Communication and Information System (OCIS). The application of the cybernetic methodology and framework is intended as an aid to understand real world problems in the area of management of large-scale organisations. Improving managerial and organisational performance in cybernetic terms is a result of proficient design of organisational communication and control.

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Turman-Bryant, Phillip Nicholas. « Closing the Loop : the Capacities and Constraints of Information and Communication Technologies for Development (ICT4D) ». PDXScholar, 2019. https://pdxscholar.library.pdx.edu/open_access_etds/5003.

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As a mechanism for collecting and sharing information, information and communications technologies (ICT) hold immense potential for individuals and institutions in low- and middle-income countries. Currently the distribution and adoption of ICTs--particularly mobile devices--has far outpaced the provision of other household services like clean water, sanitation, hygiene, or energy services. At the same time, the development and deployment of Internet of Things (IoT) devices including cellular- and satellite-connected sensors is facilitating more rapid feedback from remote regions where basic services are most limited. When used in conjunction with economic development or public health interventions, these devices and the feedback they provide can inform operation and maintenance activities for field staff and improve the monitoring and evaluation of outcomes for project stakeholders. This dissertation includes three chapters written as journal articles. While each chapter is framed around the work and research efforts being undertaken by the Sustainable Water, Energy, and Environmental Technologies Lab (SweetLab) at Portland State University, the common thread that weaves all three investigations together is the theme of ICT-enabled programmatic feedback. The first chapter introduces the three theoretical lenses that inform these investigations and the ways that ICTs and the data they provide can (1) serve as more appropriate proxies for measuring access to services, (2) reduce information asymmetries between various stakeholders including communities, governments, implementers, and funders, and (3) enable more robust methodologies for measuring outcomes and impacts of interventions within complex adaptive systems. The second chapter presents a critical review of the methodologies and technologies being used to track progress on sanitation and hygiene development goals. Chapter three describes how simple sensors and weight measurements can be combined with complex machine learning algorithms to facilitate more reliable and cost-effective latrine servicing in informal settlements. Chapter four presents the results from an investigation exploring how near-time feedback from sensors installed on motorized boreholes can improve water service delivery and drought resilience in arid regions of Northern Kenya. Finally, chapter five provides a summary of the three manuscripts and discusses the significance of this research for future investigations.

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George, Robin Peter. « Unlocking small-scale fisheries value chains through Information & ; Communication Technology (ICT) - the case studies of Lamberts Bay & ; Kleinmond, South Africa ». Master's thesis, Faculty of Science, 2019. http://hdl.handle.net/11427/31153.

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Focusing on the small-scale fisheries sector, this thesis examines the question of how the usage of Information and Communication Technology (ICT) can unlock value chain opportunities for fishers. Using a case study approach by focusing on the communities of Lamberts Bay and Kleinmond in the Western Cape of South Africa, it seeks to discover what ICTs should take cognisance of to adequately speak to the value chain realities of small-scale fishers. Some of the work done was observed while engaging with fishers from both communities and other relevant stakeholders during certain engagements with the Abalobi programme, a co-designed smartphone application programme. The emphasis of the research was to speak to different stakeholders who are involved in the value chain and who are engaging with or impact the value chains of small-scale fishing communities. As value chains start with small-scale fishers, their narratives are of utmost importance as they are the initiators of these value chains. The three objectives of this research are to understand the value chain activities of the two communities, differentiate the different value chain activities of the communities at the local, regional and international levels and then contribute to how ICTs such as Abalobi can assist efforts of connecting fishers to their markets. Interviewing and engaging fishers, supportive organisations, authorities, value chain stakeholders in both communities as well as corporates and an ICT specialist, the thesis considers the different perspectives and needs of those involved in the small-scale fisheries value chain. The result of this thesis lead to six ICT requirements being identified to unlocking of small-scale fishing value chains: easy to use, self-sustaining, people-centred and inclusive, integrated, evolving and detailed. Although value chains exist in the sector, ICTs can enable better coordination between stakeholders in it. This research was done to understand how ICTs as a tool can improve and better facilitate the interactions between fishers and their desired markets and that their narratives are brought to the fore in understanding the value chains and in sourcing ICT solutions for them.

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Cipriani, Belo Miguel. « How a Small Business Negotiates Digital Inclusion of People with Disabilities : A Case Study ». Scholarly Commons, 2019. https://scholarlycommons.pacific.edu/uop_etds/3638.

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Technology has provided more people access products and services, yet some individuals who would benefit the most from digital access to resources are frequently excluded from participation. One group that is largely neglected is the disability community. Despite federal regulations intended to ensure that people with physical/mental disabilities are included in public digital platforms, organizations continuously design websites, applications, and interfaces without people with disabilities in mind. This is particularly the case with small businesses, which are most commonly reported as having inaccessible digital platforms. Digital inclusion attempts to ensure equity in digital properties by providing a model to operationalize inclusion across technologies. This qualitative case study examines how a small business owner in an urban U.S. city prioritizes digital inclusion in his daily operations. Using a responsive interview model, the business owner’s experiences, attitudes, and priorities were recorded. Six themes appeared from this study: perceptions of disability influence digital inclusion, powerful branding suggests digital access, unawareness of accessibility guidelines, UX testing overlooks input from people with disabilities, inclusion is tough to enforce on digital platforms, and workarounds hinder digital improvements.

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Barnett, Karen Rae. « Transformation of communication practices : a case study of older adults' participation in the information society ». Thesis, Queensland University of Technology, 2002.

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The info1mation society marks a shift from the dominance of the industrial to the rise of the "informational" (Castells, 1996, p. 21 ). The effects of this shift on social arrangements generally have been greeted in diverse ways, ranging from the enthusiasm of Negroponte (1995) to the more cautious scepticism of Postman (1992). While recognised as an inevitable and ongoing process, the wider social imperatives for change have brought people and technology together in ways that are often highly problematic. Older people, as one group among others identified as experiencing the disadvantage in the information society, face challenges of adaptation to a new form of literacy and communicative practice. A large body of research is developing to investigate the needs of older people in the new information society, yet little of this focuses on the full complexity of relationships that exist between the wider institution of communication technologies and the management of these changes in everyday places. Everyday, mundane activities of older people, as they interface with the discourses and practices of the information society, are, therefore, prioritised in this qualitative study. A purposively structured case study applies Bourdieu's concepts of field and habitus (Bourdieu, 1990) in an ethnomethodological investigation. Levels of social phenomena representative of the field in the context of older people's experiences are assembled in the case study. Qualitative methods of data collection bring three elements of the field together. Firstly, discourses of the digital divide set the contextual scene for examining persuasions towards computer literacy for older people. Then observations in settings for older learners provide information about building computer competencies. In addition, interviews with geographically dispersed older people allow a range of users, from novices to experts, to contribute to the study. Data analysis based on the dramaturgical perspective of Goffman (1973a, 1973b) and the grammar of motives advocated by Burke (1969a) produce an interpretive ethnography in which older people's strategies and motives are revealed. The thesis finds that within the full set of relationships in the field of older people's use of ICT, a complex network of influences operates as discursive and interactive strategies. Motives implied in discourses of the digital divide direct attention towards the field of ICT and the settings of older people's active engagement with information and communication technologies. Within such settings a range of dispositions towards technology become obvious. These dispositions are critically important to the ways in which technology is integrated into everyday practices of individuals. In a field of opportunities and constraints computer technology is involved in creating particular communities of interest. Practices with technology promote self-esteem, secure networks of friendship, and connect the person within the home to the world beyond in real and virtual ways. The case study effectively describes the field of older people's engagement with computer technology as a microcosm of strategic everyday practices, a contingent set of experiences that enjoin older people with the process of change to an information society.

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Smyth, Kevin Barry. « An Exploration of and Case Studies in Demand Forecast Accuracy : Replenishment, Point of Sale, and Bounding Conditions ». The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1506682418566979.

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Austin, Stacy Theodora. « International and Domestic Student Health-Information Seeking and Satisfaction ». PDXScholar, 2013. https://pdxscholar.library.pdx.edu/open_access_etds/804.

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This study examines two groups -international and domestic students at Portland State University (PSU) - in terms of their motivations to seek university-health services, and their satisfaction with university-health services. The Theory of Motivated Information Management (W. A. Afifi & Weiner, 2004) served as the foundation for this study to examine the preferences of students in terms of the ways they seek information about their health concerns. Differences in international and domestic students' anxiety, efficacy, and satisfaction with physicians were supported. International students reported more anxiety than domestic students. Domestic students reported being more efficacious than international students when talking to a medical provider about a current medical issue. Also, international students reported higher satisfaction with a medical provider at their last university health services visit. First, subjects were asked if they currently have a medical concern for which they might consider consulting a physician at PSU health services. If this scenario applied, subjects were asked to rate a variety of possible, theoretically informed motivations for seeking medical information by consulting a physician, to test the Theory of Motivated Information Management. Second, subjects were asked if they have previously consulted a physician at PSU health services. If this scenario applied, subjects were asked to provide satisfaction ratings of the physician and staff. The results contribute to the understanding of information-seeking processes and support the theory's effectiveness in this situation, explaining where international and domestic students are significantly different in regard to their responses.

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Snow, Janet P. « Information and communication technology driven teaching and learning opportunities in support of environmental education processes : a case of the eno-environment online programme at Treverton Preparatory School, South Africa / ». Thesis, Rhodes University, 2008. http://eprints.ru.ac.za/1623/.

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Tilson, David Albert. « The Interrelationships between Technical Standards and Industry Structures : Actor-Network Based Case Studies of the Mobile Wireless and Television Industries in the US and the UK ». online version, 2008. http://rave.ohiolink.edu/etdc/view.cgi?acc%5Fnum=case1207164101.

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Thesis (Ph. D.)--Case Western Reserve University, 2008.
Department of Information Systems, Weatherhead School of Management. Includes bibliographical references. Available online via OhioLINK's ETD Center.

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Silvestro, John Joseph. « Changing the Conversation : A Case Study of Professional, Public Writers Composing Amidst Circulation ». Miami University / OhioLINK, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=miami1499423603925559.

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Bohman, Paul Ryan. « Teaching Accessibility and Design-For-All in the Information and Communication Technology Curriculum : Three Case Studies of Universities in the United States, England, and Austria ». DigitalCommons@USU, 2012. https://digitalcommons.usu.edu/etd/1369.

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Digital technologies allow people with disabilities to participate independently in society in ways they never could before. The full realization of these new opportunities remains elusive, though, because working professionals in the information and communication technology (ICT) field rarely receive adequate training in how to make digital ICT accessible to people with disabilities. Adding accessibility to the university ICT curriculum can help create a critical mass of ICT professionals with accessibility awareness and expertise to finally realize the full accessibility potential of digital technologies. This dissertation provides a rich informational context from which ICT curriculum leaders can decide how to best infuse accessibility into their own curriculum.

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Matti, Sara. « Communication – the road to innovation : A qualitative case study of a municipality's use of social media for innovation ». Thesis, Umeå universitet, Institutionen för informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-136378.

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Social media for innovation have been used by organizations all over the world to involve users in the innovation process. However, it has not been studied to a great extent within the public sector. The public sector context is different from other organization and focus on innovation to improve citizens’ service. This study aims to investigate how the public sector uses social media for innovation purposes, by conducting semi-structured interviews with employees at a municipality. The study showed that the public sectors adoptions of social media in their innovation process are sporadically applied. It showed that they do involve users in innovation, but mainly through face-to-face meetings. Communication is the common denominator in both the innovation procedures and the social media usage within the public sector. In conclusion, communication can be the road to innovation for the public sector.

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Lychnell, Lars-Olof. « "Och fungerar det inte, gör vi på något annat sätt" : en klinisk fallstudie av IT-relaterat förändringsarbete i småföretag ». Licentiate thesis, Stockholm School of Economics, Information Management (I), 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-588.

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Småföretag har inte samma finansiella och personella resurser som stora företag och kan få svårt att genomföra önskade IT-relaterade förändringar. De företag som väljer att satsa för att uppnå sina visioner måste många gånger hitta andra lösningar för att nå framgång. Avhandlingen bygger på en åtta månader lång fallstudie i ett småföretag och identifierar kompensationer som ett sätt att lösa problemet.

En kompensation är en ersättning för en förändring i ett informationssystem. Ett exempel på kompensation är att göra dubbelarbete istället för att integrera två informationssystem. Andra exempel är att införa regler för hur informationen skall användas och tolkas istället för att sätta restriktioner i informationssystemet, eller att ta fram en rapport ad hoc med en rapportgenerator istället för att låta externa experter utveckla rapporten direkt i verksamhetssystemet.

Småföretagens korta planeringshorisont med intuitiva och erfarenhetsbaserade beslutsprocesser bildar en gynnsam miljö för att arbeta med kompensationer - det går snabbt att samla hela personalen och säga: ”nu gör vi så här istället”. Men, kompensationen kan också visa sig vara ett tveeggat svärd. I fallstudien visar sig kompensationerna många gånger bidra till negativa bieffekter när de väl används. Exempel på negativa bieffekter är merarbete, stress, ökad osäkerhet och tekniska problem.

Fyra risker med att arbeta med kompensationer har identifierats. Resursberoendet: om kompensationen leder till att arbetsbördan ökar, är risken stor att personerna får mindre tid att delta i förändringsarbetet Illusionen: om kompensationen ger sken av att lösningen fungerar i praktiken, är risken stor att ledningens fokus flyttas till andra mer akuta projekt trots att viktiga problem kvarstår. Den tekniska skulden: när tekniska problem inte åtgärdas ordentligt, utan hanteras med kompensationer, ackumuleras problemen till en ”teknisk skuld”. Skulden växer i takt med att nya förändringar genomförs och den tekniska infrastrukturen blir mer och mer komplex. På sikt blir det både svårt och dyrbart att åtgärda problemen. Legitimeringen: om arbetet med kompensationer anses ”fungera i praktiken” kan det bli legitimt att inte lösa problem ordentligt. Det bidrar till att företaget inte utvecklar viktiga kompetenser som till exempel användning av formella metoder, beställarkompetens och förmågan att samarbeta med externa experter.

Kompensationer är en viktig del i småföretagets arbete med IT-relaterade förändringar och kan inte undvikas. Tidigare forskning har dock inte tagit hänsyn till hur kompensationer påverkar förändringsarbetets framgång. Dessa studier har identifierat framgångsfaktorer som användarinvolvering, VD:s stöd, samarbetet med externa experter och användningen av formella metoder. Den här studien visar på att kompensationerna kan påverka framgångsfaktorerna negativt via de fyra riskerna, exempelvis genom att tiden för användarinvolvering minskar, VD:s fokus förskjuts samt att relationerna med externa experter aldrig utvecklas.

Implikationen är att kompensationerna måste hanteras medvetet därför att de får konsekvenser som kan vara svåra att förutse intuitivt. Dessa konsekvenser kan bidra till att förutsättningarna för framtida förändringar försämras. Det är därför viktigt att överväga vad som lönar sig mest för att uppnå en varaktig framgång: att tillsätta resurser för att göra de nödvändiga förändringarna i informationssystemen, att sänka ambitionsnivån eller att hitta smarta kompensationer. För småföretag som vill förbättra sättet att bedriva förändringsarbete blir konsekvensen att det inte räcker att ta hänsyn till traditionella framgångsfaktorer. De småföretag som verkligen vill få bättre effekter måste också ifrågasätta hur det egna, invanda sättet att arbeta med IT-relaterad förändring påverkar möjligheterna att genomföra både aktuella och framtida förändringarna.

Lic.-avh. Stockholm : Handelshögskolan, 2006

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Rathore, Animesh S. « The Influence of Gender and Ethnicity on the Use of ICT in Higher Education : A Case of Arts and Social Sciences Students in Universiti Malaya ». Ohio University / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1227064208.

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Svalelid, Sara. « Det är utmanande och komplext att skriva enkelt och konkret : En studie om att anpassa en tryckt broschyr till en webbplats ». Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-44396.

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Den här studien undersöker hur en tryckt broschyr kan anpassas till en webbplats. Syftet med arbete är att se hur en informationsrik text kan skrivas i klarspråk och hur tydlighet och struktur påverkar webbanpassningen av en text. Jag har i denna studie utgått från en informationsbroschyr om värmepumpar utgiven av Energimyndigheten. På uppdrag av Energimyndigheten har jag omarbetat några sidor av broschyren och förberett dem för digitalt format. Målgruppen för informationsmaterialet är villaägare och energi- och klimatrådgivare som arbetar med rådgivning om värmepumpar. Jag har utgått från teorier gällande klarspråk, läsning på skärm, hierarkier, komposition och disposition. Jag har gjort en textanalys på den befintliga broschyren, genomfört en enkätundersökning med energi- och klimatrådgivare, intervjuat en värmepumpsexpert på Energimyndigheten och sedan genomfört utprovningar med villaägare. De slutsatser jag kommit fram till är att webbtexter behöver vara konkreta och korta. Användande av vardagliga uttryck och förklaringar av krångliga ord och facktermer, underlättar för läsaren. Ett bra exempel är att inkludera en ordlista. Det ska vara enkelt att få en snabb överblick av webbplatsens innehåll och användaren vill inte behöva skrolla ner på skärmen, det försämrar översikten och sammanhanget. Men den absolut viktigaste slutsatsen är att försöka förstå målgruppen och utgå från deras förkunskaper.
This study examines how a printed brochure can be adapted to a website. The aim of this study is to see how an information-rich text can be adapted to a digital format with focus on plain language and how structure can contribute to web adaptation of a text. In this study I have worked with an information brochure about heat pumps, the brochure is a publication from the Swedish Energy Agency. On behalf of the Swedish Energy Agency I have revised some pages of the brochure and prepared them for a digital format. The target group of this information brochure is Swedish homeowners and energy and climate advisors. The advisors help and guide homeowners who are looking for information about heat pumps. I have focused on theories of plain language, reading on screen, hierarchy, composition and disposition. A text analysis on the existing brochure has been performed and I have conducted a survey where I gathered opinions from the energy and climate advisors. I have also interviewed a heat pump expert at the Swedish Energy Agency and conducted usability test with homeowners. The conclusions of my study are that web texts need to be concise and short. The usage of ordinary words is important and to always explain difficult phrases and technical words is of great help to the reader. A good example is to include a dictionary. It should be easy to get a quick overview of the site content and the user should see the full page info, having to scroll down complicates the overview and context. But the most important conclusion is that the writer needs to understand the target group and their previous knowledge.

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Sledzik, Christopher Steele. « PR and Online Branding Corporate Perceptions in a Digital Space : Branding Goodyear Engineered Products in the Automotive Aftermarket Online ». Kent State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=kent1334608828.

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Gruber, Jacqueline, et Mei Hong Svensson. « Customer Relationship Management (CRM) : A multiple case study : analysing the critical factors of CRM implementation ». Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19444.

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Nowadays a company’s focus has shifted from a product-centric view to a more customer-centric view. Customers play a major role for doing business with companies. That leads to the purpose of this research, which is to identify critical factors of CRM implementation and to gain a deeper understanding of how companies deal with those critical factors. This was done with the help of a qualitative method, where six case companies were taken under the research. These six case companies are operating in different industries (1) laundry system industry, (2) printing industry and (3) heavy industry. In addition, the aim of this thesis was to find out how CRM implementation is influenced by critical factors in terms of CRM process and CRM system, interaction of sales force, information / communication flow and organizational structure / culture. The main points which influence the critical factors of CRM implementation were (1) customer-focused, (2) create trust, (3) sharing information and knowledge and (4) decision-making. To overcome these points at first companies need to be customer-focused their sales force need to be able to create trust with customers. Also it is important that companies have a well-implemented information / communication flow to optimise the decision-making process. Within the research more points for how an international organization can manage these critical factors are described. The collected data was analysed with the help of the theoretical framework. The conclusion could be drawn that, a well implemented CRM would help companies to build a better customer relationship and to be able to know as much about customers as possible.

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Wang, Lei. « Effectiveness of text-based mobile learning applications : case studies in tertiary education : a thesis presented to the academic faculty, submitted in partial fulfilment of the requirements for the degree of Master of Information Sciences in Information Technology, Massey University ». Massey University, 2009. http://hdl.handle.net/10179/1092.

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This research focuses on developing a series of mobile learning applications for future 'beyond' classroom learning environments. The thesis describes the general use pattern of the prototype and explores the key factors that could affect users‘ attitudes towards potential acceptance of the mobile learning applications. Finally, this thesis explores the user acceptance of the mobile learning applications; and investigates the mobility issue and the comparison of applying learning activities through mobile learning and e-learning.

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Nömm, Heidi Marie. « The Image of Sweden : Nation Branding and Public Diplomacy in Germany ». Thesis, Uppsala University, Media and Communication, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-7765.

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ABSTRACT

Title: The Image of Sweden - A study of the Swedish Embassy’s Nation Branding and Public Diplomacy in Germany

Number of pages: 46 (57 including enclosures)

Author: Heidi Marie Nömm

Tutor: Göran Svensson

Course: Media and Communication Studies C Level – Bachelor’s Thesis.

Period: Autumn term 2006/2007

University: Division of Media and Communication Department of Information Science Uppsala University

Purpose/Aim: The purpose of my research study is to examine how the press, culture and PR department at the Swedish Embassy in Berlin is organising its external communication of Swedish affairs and “branding” Sweden as an attractive and competitive nation in Germany. My research objective is therefore to investigate the nature of the Embassy’s Nation Branding by means of one specific media channel, which is the Embassy’s German website, in order to find out how Sweden’s nation brand is communicated according to my chosen theory.

Material/Method: The method of analysis is a combination of both qualitative and quantitative methods: a qualitative interview in terms of collecting information about the Embassy’s external communication, as well as a quantitative content analysis of the Embassy’s German website. Furthermore I’m making use of secondary data from previous research, various articles and several information sources from the Internet.

Main results: On the basis of the results I have gained by dint of the content analysis, it can be concluded that the Embassy’s German website foregrounds and focuses on communicating cultural topics, whereas political and governmental issues are being undermined. Hence, the website shows an uneven representation of Anholt’s nation brand key areas which denote that it is communicating a too one-sided and unbalanced picture of a national image, thus Sweden’s nation brand.

Keywords: Nation Branding, Public Diplomacy, external communication, content analysis, case study, Swedish Embassy Berlin, channel of communication, information flow.

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Vlisides, James C. « Rendering the Other : Ideologies of the Neo-Oriental in World of Warcraft ». Bowling Green State University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1363105916.

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Dimou, Anastasia. « Knowledge management practices in academic libraries : The case of NTUA Central Library ». Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-80599.

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The last years, libraries and information centers, as well as other organizations are attempting to survive in a knowledge-driven society. Moreover, they are called upon to redefine their structure and management processes in order to increase their competitive advantage through their learning capability and their knowledge assets. Knowledge has become their core element that contributes to the development and improvement of their services through knowledge management (KM) initiatives, connected with knowledge assets creation, sharing, and exploitation. This study is a qualitative research that has been conducted in NTUA Central Library with main research object the Department of Information and Users’ Services. The study examines the knowledge management (KM) perception in the Department and by extension, the library. It aims to identify the adopted KM practices, investigate the KM process through knowledge creation and sharing, collaboration and communication among employees and external collaborators and finally, to propose new methods and techniques through a KM strategy, for improving the Department and library’s internal operation and services provision. The study’s goal is to present the current situation of one of the biggest Greek academic libraries regarding KM initiatives and to draw attention on the academic libraries’ changing role in the new digital era and the opportunities that KM provides them to participate in the knowledge-based economy and the knowledge-based society. The importance of this study lies on the fact that few researches have been conducted in Greek academic libraries and the results have presented that they demonstrate little attempt to adopt KM practices and rather, to establish a clear KM strategy. In this context, the study is trying to clarify the importance of focusing on people as libraries’ knowledge resource connected with their knowledge and experience, which defined as “intellectual assets” that need to be recorded, classified, updated and definitely shared, in order to become searchable and accessible. It is a case study, conducted through an interpretive approach, following a holistic ethnography tradition. The research methods used for the data collection were the methods of participant observation and semi-structured interviews. The data collected have been analyzed through the six (6) phases of the thematic analysis, while methods data validation have been used to ensure their reliability. In conclusion, the study presents results connected with the Department’s knowledge specification (tacit and explicit), the process of knowledge sharing by mentioning the people involving, the methods and tools. Furthermore, the weaknesses the Department faces are presented regarding employees’ involvement – mostly connected with communication and collaboration – and the systems and resources management. Finally, the anticipated future challenges are presented and analyzed, as defined by the library’s role, the employees’ role and the KM role.

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Aldhaban, Fahad Abdulaziz. « Exploratory Study of the Adoption and Use of the Smartphone Technology in Emerging Regions : Case of Saudi Arabia ». PDXScholar, 2016. http://pdxscholar.library.pdx.edu/open_access_etds/2651.

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Users' acceptance of a new information technology (IT) is considered to be a key determinant factor of its success. Also, studying users' adoption and use of new IT plays an important role in determining users' needs and reducing business risk, especially in industry segments with rapid changes in IT such as Smartphone technology. Such rapid evolution is influencing consumers' behaviors, their daily lifestyle, the manner of conducting their activities and their ways of consuming and using information. Smartphone technology holds a promising future with an expected global market that could reach US $258 billion by the end of year 2015 [1]. Besides the mobile industry, Smartphone technology introduces a wide range of opportunities and challenges for many related industries that participate directly or indirectly in producing and providing Smartphone services/products to the end users. Moreover, the Smartphone technology is relatively new technology with plenty of room for improvement. Better understanding of users' intentions and their behaviors regarding the adoption and use of the Smartphone technology plays a critical role in determining its success and benefiting all stakeholders. Significant efforts have been made to study and explain users' adoption and use of Smartphone technology. However, most of the empirical research focused on only a limited number of Smartphone aspects or on a specific profession such as doctors and nurses which may neglect other important factors. In emerging regions such as Jordan and China, cultural and social influence showed significant relationships with users' adoption and use of the Smartphone and its related technologies. Saudi Arabia is a developing country that has different cultural and social contexts that could influence users' intention to adopt and use the Smartphone technology. The key factors that influence general users' intention to adopt and use Smartphone technology in Saudi Arabia have not yet been studied and explored in a comprehensive manner. Therefore, the main purpose of this dissertation is to empirically study and explore the key factors that influence general users' adoption and use of the Smartphone in a comprehensive manner in Saudi Arabia. This dissertation starts with a literature review of existing research related to the adoption and use of Smartphone technology. Taxonomy is developed that includes factors that were identified as important in previous research and related to the adoption and use of the Smartphone technology. By using the developed taxonomy and reviewing literature related to the IT adoption theories, a preliminary theoretical research model is developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). A number of qualitative methods, namely brainstorming, focus group and individual interviews, have been conducted to evaluate, select and validate the existing factors, as well as introduce new factors, and to identify only the most related factors to be included in the preliminary research model. A survey questionnaire has been developed and validated to survey general users of the Smartphone in Saudi Arabia. A web-based survey has been designed and sent through email to 5,000 randomly selected smartphones users in Saudi Arabia. Data has been statistically analyzed using Structural Equation Modeling (SEM). The results indicate that performance expectancy factor, effort expectancy factor, brand influence factor, perceived enjoyment factor and design factor have a positive and significant relationship with users' intention to adopt and use smartphones in Saudi Arabia. Also, the results indicate that the social influence factor has a significant and positive relationship with use behavior or actual use of smartphones in Saudi Arabia. The results of this dissertation provide more insights to practitioners in the smartphones domain and information that contributes to the body of knowledge regarding information technology adoption and its related research, especially in Saudi Arabia.

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Kudva, Sonali S. « It's Not All About Song and Dance : How the Natyashastra Informs Contemporary Bollywood ». Kent State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=kent1556281429094399.

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Shackelford, Philip Clayton. « Fighting for Air : Cold War Reorganization and the U.S. Air Force Security Service, 1945-1952 ». Kent State University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=kent1461432022.

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BUCCHI, Massimiano. « When scientists turn to the public : alternative routes in science communication ». Doctoral thesis, 1997. http://hdl.handle.net/1814/5235.

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Defence date: 18 April 1997
Examining Board: Prof. Klaus Eder (EUI-Humboldt Universität Berlin, supervisor) ; Prof. Wolfgang Krohn (Universität Beielefeld) ; Prof. Renato G. Mazzolini (Università di Trento) ; Prof. Arpád Szakolczai (EUI)
PDF of thesis uploaded from the Library digitised archive of EUI PhD theses completed between 2013 and 2017

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Moshoeshoe-Chadzingwa, Matseliso M. « Performance assessment of technical reports as a channel of information for development : a Lesotho case study ». Thesis, 2002. http://hdl.handle.net/10413/3722.

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The study aims to assess performance of Technical Reports as a channel of information for development in the Lesotho context. It concurrently evaluates how a specialized information unit of the Institute of Southern African Studies (lSAS) has performed in its obligation to devise adequate mechanisms for managing the report literature and meeting the development-related needs of users. In order to achieve that aim, the study contextualized development as a process, state, and condition and highlighted some development indicators for Lesotho. Agriculture and gender were selected as sectors of development. Global conferences, as one of the many development strategies that generate technical reports heavily, were used as a benchmark. In the performance and impact assessment methodologies, case study techniques were applied with ISAS as a site and one unit ofanalysis. Technical Reports (TRs) on Lesotho were studied. Triangulation approaches were applied in sourcing data. The academics, information workers, government officials, non-governmental organizations (NGOs) and aid agencies based in Lesotho were surveyed. Research questions that guided the study centred on the productivity, distribution of technical reports, their management by intermediaries, use, non-use and the effects thereon. Seven types ofTechnical Reports feature in the development process, namely Academic, Project, Conference, Survey, Enquiry, Official and Special Committee Reports. Technical Reports are produced at varying levels depending on needs and approaches to development by producers or commissioning bodies. Academic Reports are authored mostly by the academics. The Government, Aid agencies and NGOs produce widely through external consultants/experts, who utilize centres such as ISAS where commissioning bodies do not have information services. TRs productivity is high and diverse in Lesotho, but capacity to manage the output is seemingly low, and hence under-utilization results; ISAS's out-dated mission, lack of, or limited resources and dejure national support in the form of acts and statutes affect the Institute's Technical Reports' services. Production is gender biased, thus making for imbalance in reporting on development. Agriculture as a sector is heavily researched and reported about, but the benefits to the populace are either few or non-existent. Restricted materials are estimated at 30%, but most ofthe TRs are unaccounted for. Hoarding and poor records or information management leave a vacuum that leads to a duplication of previous studies and production. The study confirmed that technical reports are required by all the surveyed groups. Technical Reports are not ofa transient nature even though they reach a peak oftopicality and use at certain periods. Where the channel conveys factual data timeously, there are developmental benefits. Low or non-use is common where there are no specialized information services especially within the civil service. Such negative factors cause delays and infrequent currency, inadequate reporting and erroneous budgetary allocations, for example. Seeminglythere is no clarity on what restricted, secret and limited materials mean. Major recommendations were made. One concerned an integrated approach to managing the channel. This would involve preparing a Manual for the production of Technical Reports which would clarify how to prepare them; for instance, the caliber of personneVexperts who should author reports, the conditions to be observed, the timeliness production, reliability of data used, and centres that would be acknowledged to then qualify for commensurate financial and other support. The other proposes that the envisaged National Research Council be given the powers to enforce the guidelines ofthe manual and related functions. The last recommends assigning to the documentalistsfor classified Technical Reports, the role of managing classified items. Consideration should also be given to important issues raised in the study, being the role of Information, Communication and Technologies (lCTs), sectors of development to be attended to, training and networking in technical report\s. Further studies are also recommended mainly for the causes and effects of the closures of information services that managed technical reports' in southern Africa; longitudinal studies on the impact of non-use oftechnical reports in major sectors ofdevelopment like Agriculture; comparative studies on the impact of specialized centres in the developed and developing countries. Further action is urged under the aegis ofbodies like the Standing Conference ofEastem, Central and Southern African Librarians (SCECSAL), Standing Conference of National and University Librarians.
Thesis (Ph.D.)-University of Natal, Pietermaritzburg, 2002.

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Alikhani, Maryam S. « Technical Poetry : A Case Study of Teaching Technical Writing to Engineering Students through Poetry and Metaphor ». Thesis, 2018. https://doi.org/10.7916/D8VD8FVJ.

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The purpose of this case study was to examine what would happen when poetry writing was incorporated into a technical writing course for engineering students. To make poetry relevant to engineering students and topics of technical writing, a low-stakes assignment of poetry writing as prewriting about a technical object, called Technical Poetry, was designed and paired with a high-stakes assignment of technical description. The study explored with a group of engineering students their experiences of writing technical poetry, how they perceived it, and how it changed their technical writings and perceptions of engineering. The study did not intend to teach the engineering students to become professional poets, but to keep the focus of the study on enhancing technical writing instruction and developing students’ technical writing through a creative, poetic, and expressive pedagogy. The problem that engineering students have, of writing for and communicating through technical documents with a broad range of audiences who vary from high-technical to low-technical and lay readers, demands a broad range of exercises in different writing forms and genres. The Expressive Theory of composition emphasizes the benefits of creative and poetic writing exercises that foster writing from alternative perspectives, such as the poet’s perspective, and eventually improve the students’ writing and communication skills. Furthermore, the Conceptual Metaphor Theory informed the study of the roles metaphors play in language and mind and how they can be applied to writing technical documents and clarifying complex technical and scientific matters for readers. Poetry was used as a creative and expressive pedagogical tool that introduced poetic devices such as metaphors, similes, and analogies to equip engineering students with language techniques for effective technical communication with a broad range of audiences. The practice of writing poetry and creating metaphors also served to familiarize the engineering students with the creative thinking experience used in industrial designing, inventing, and technical problem solving, referred to as biomimicry or biomimetic. A qualitative case study was designed for in-depth case-by-case research. Data were collected from multiple sources including the students’ technical poems, technical descriptions in prose, pre- and post-poetry reflections or questionnaires, and interviews. The study adopted coding and discourse analysis methods to examine the students’ metaphors in communicating complex technical concepts with lay readers, their experiences of technical poetry writing, and their perceptions of engineering through the creative poetic pedagogy. As a result, the vast majority of the students reported positive changes in their perceptions of poetry and engineering and showed more effectiveness in their technical writings. In addition to writing technical poems that embodied metaphors, the students wrote technical descriptions that included numerous metaphors which, in turn, made their technical writings more understandable and relatable to lay readers. Recommendations are offered for ways that technical writing instructors can design and apply poetic, expressive, and creative pedagogies. Poetry was one way to make a change in the way English instructors teach technical writing to engineering students. Further studies can look at the impact of other literary and creative pedagogies.

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Oyerinde, Oyeyinka Dantala. « Creating public value in information and communication technology : a learning analytics approach ». Thesis, 2019. http://hdl.handle.net/10500/26446.

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This thesis contributes to the ongoing global discourse in ICT4D on ICT and its effect on socio-economic development in both theory and practice. The thesis comprises five studies presented logically from chapters 5 to 9. The thesis employs Mixed Methods research methodology within the Critical Realist epistemological perspective in Information Systems Research. Studies 1-4 employ different quantitative research and analytical methods while study 5 employs a qualitative research and analytical method. Study 1 proposes and operationalizes a predictive analytics framework in Learning Analytics by using a case study of the Computer Science Department of the University of Jos, Nigeria. Multiple Linear Regression was used with the aid of the Statistical Package for Social Sciences (SPSS) analysis tool. Statistical Hypothesis testing was then used to validate the model with a 5% level of significance. Results show how predictive learning analytics can be successfully operationalized and used for predicting students’ academic performances. In Study 2 the relative efficiency of ICT infrastructure utilization with respect to the educational component of the Human Development Index (HDI) is investigated. A Novel conceptual model is proposed and the Data Envelopment Analysis (DEA) methodology is used to measure the relative efficiency of the components of ICT infrastructure (Inputs) and the components of education (Outputs). Ordinary Least Squares (OLS) Regression Analysis is used to determine the effect of ICT infrastructure on Educational Attainment/Adult Literacy Rates. Results show a strong positive effect of ICT infrastructure on educational attainment and adult literacy rates, a strong correlation between this infrastructure and literacy rates as well as provide a theoretical support for the argument of increasing ICT infrastructure to provide an increase in human development especially within the educational context. In Study 3 the relative efficiency and productivity of ICT Infrastructure Utilization in Education are examined. The research employs the Data Envelopment Analysis (DEA) and Malmquist Index (MI), well established non-parametric data analysis methodologies, applied to archival data on International countries divided into Arab States, Europe, Sub-Saharan Africa and World regions. Ordinary Least Squares (OLS) Regression analysis is applied to determine the effect of ICT infrastructure on Adult Literacy Rates. Findings show a relatively efficient utilization and steady increase in productivity for the regions but with only Europe and the Arab States currently operating in a state of positive growth in productivity. A strong positive effect of ICT infrastructure on Adult Literacy Rates is also observed. Study 4 investigates the efficiency and productivity of ICT utilization in public value creation with respect to Adult Literacy Rates. The research employs Data Envelopment Analysis (DEA) and Malmquist Index (MI), well established non-parametric data analysis methodologies, applied to archival data on International countries divided into Arab States, Europe, Sub-Saharan Africa and World regions. Findings show a relatively efficient utilization of ICT in public value creation but an average decline in productivity levels. Finally, in Study 5 a Critical Discourse Analysis (CDA) on the UNDP Human Development Research Reports from 2010-2016 is carried out to determine whether or not any public value is created or derived from the policy directions being put forward and their subsequent implementations. The CDA is operationalized by Habermas’ Theory of Communicative Action (TCA). Findings show that Public Value is indeed being created and at the core of the policy directions being called for in these reports.
School of Computing
Ph.D. (Information Systems)

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Edoru, John Michael. « Information and communication technology and educational services management at a Ugandan university ». Thesis, 2018. http://hdl.handle.net/10500/26476.

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This thesis focuses explicitly on the use of Information and Communication Technology (ICT) as a strategy for delivering effective management of educational services in a cross-section of educational institutions, inclusive of universities. University of Uganda (UNU)1 , in Uganda, is taken as a case study where ICT was introduced with the primary aim of improving effectiveness in the delivery of educational services. ICT has become a tool of great importance in today’s business in all spheres of life globally. From commerce to aeronautics, medicine to education, the daily use of ICT is vital to the success of the business. In the area of higher education management, ICT use is of central significance as universities of the contemporary world cannot afford to ignore the role of that ICT plays in the running of their institutions as a business and, as such, need to ensure they are not left behind by the developments. Therefore, as a matter of necessity, the universities are required to embrace ICT adoption in teaching/learning and administrative activities. This study discusses the concept of ICT, perceptions of stakeholders in the effectiveness of ICT adoption, educational services management and ICT and strategies for effective ICT use in educational services management.
Educational Management and Leadership
D. Ed. (Education Management)

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