Thèses sur le sujet « Communication in science – Case studies »

Thesis (MPhil) -- Stellenbosch University, 2004.
ENGLISH ABSTRACT: Background: Cloning is a topic that has long fascinated people. It has imbedded itself into popular culture, but studies show that the general public has, at best, only a vague understanding of what cloning entails. Alternatively, their perception has been skewed by that very same popular culture. However, cloning is a complex scientific subject that has considerable ethical implications. It is the kind of topic that people in a deliberate democracy should know about. The media play an important role in the education of the public with regards to science and technology. However, the media have the potential to do more than provide the basic facts. In fact, the media can play an important role in influencing the actions and opinions of the public. It is therefore a responsibility of the media to provide accurate information on scientific developments, such as cloning. Objective: An analysis of three daily newspapers in the Western Cape was carried out to determine how cloning is reported. The broad topics addressed were whether the coverage focused on the ethical or scientific aspects of cloning, if the subject was reported in a positive or negative tone, and whether the science of cloning was adequately explained. Methodology: A quantitative content analysis was completed of a sample of 69 articles. These articles were all those relating to cloning that appeared in three daily newspapers (Cape Argus, Cape Times and Die Burger) over a period of one year from 10 November 2002 to 10 November 2003. Findings: Of all the articles analysed 34% focused on the scientific aspects, 21% focused on the ethical aspects, 6% focused on both ethics and science, while 39% focused on neither. Fifty two percent of articles dealing specifically with animal cloning focused on the science, while only 4% focused on the ethics. However, in articles dealing specifically with human cloning, more (30%) emphasised ethical aspects than scientific aspects (20%). With regards to tone of coverage, 32% of all the articles analysed were positive, 28% negative, and 40% neutral. Sixty percent of articles dealing specifically with animal cloning featured a positive tone, while only 13% of articles exclusively about human cloning had a positive tone. This 13% was comprised of articles on therapeutic rather than reproductive cloning. In terms of explaining the science associated with cloning, only 30% of articles provided an explicit explanation. Potential threats to the accuracy of explaining science were found to exist. Conclusions: While the overall findings were somewhat indistinct it seemed that when the media of the Western Cape reported on the cloning of animals it was done with a positive tone and emphasised the scientific aspects. Reporting on human cloning tended to feature a negative tone and emphasised the ethical aspects. The large number of ‘neutral’ results for both the ‘tone’ and 'science or ethics’ variables could indicate that the media were wishing to remain neutral. However, the large number of neutral articles relating to the ‘science or ethics’ variable could have a negative impact on public understanding. The small number of articles explaining cloning and an emphasis on ‘breakthrough’ news stories could also have a negative impact on public understanding.
AFRIKAANSE OPSOMMING: Agtergrond: Kloning is ‘n onderwerp wat die mensdom lank interesseer. Maar selfs al vorm kloning ‘n deel van ons populere kultuur, wys navorsing dat die groot publiek maar vaagweg verstaan wat die onderwerp behels. Dit is ook moontlik dat hul persepsie negatief bemvloed is deur dieselfde populere kultuur. Maar kloning is ‘n komplekse wetenskaplike onderwerp met aansienlike etiese gevolgtrekkings. Dit is ‘n onderwerp waarvan mense in ‘n demokratiese samelewing moet weet. Die media speel ‘n belangrike rol in die groot publiek se opleiding in wetenskap. Maar die media het die potensiaal om meer te doen as net die basiese feite deur te gee. Die media het die potensiaal om die gedrag en menings van die publiek te beTnvloed. Daarom is dit die verantwoordelikheid van die media om akkurate inligting oor wetenskaplike ontwikkelings, soos kloning, te voorsien. Dolewit: Drie daaglikse koerante in die Weskaap is geanaliseer om te bepaal hoe kloning gedek word. Daar is bepaal of die artikels op die etiese of wetenskaplike aspekte van kloning fokus, of die onderwerp in ‘n positiewe of negatiewe toon gedek is, en of die wetenskaplike aspekte doeltreffend verduidelik is. Metode: ‘n Kwantitatiewe inhoudsanalise van 69 artikels is voltooi. Die geanaliseerde artikels is al die oor kloning wat in drie daaglikse koerante (Cape Argus, Cape Times en Die Burger) tussen 10 November 2002 en 10 November 2003 verskyn het. Bevindinge: Van die artikels het 34% net op die wetenskaplike aspekte van kloning gefokus, 21% net op die etiese aspekte, en 6% op beide etiek en wetenskap. Geen van die twee aspekte is in 39% van artikels beklemtoon nie. Van die artikels wat spesifiek oor dierkloning geskryf is, het 52% op die wetenskaplike aspekte gefokus. Net 4% het op die etiese aspekte gefokus. In die geval van artikels oor die kloning van mense, het meer (30%) die etiese aspekte as die wetenskaplike aspekte (20%) beklemtoon. Met betrekking tot die toon, was 32% van al die artikels positief, 28% negatief, en 40% neutraal. In die geval van artikels uitsluitlik oor dierkloning het 60% ‘n positiewe toon gedui, terwyl net 13% van artikels oor menslike kloning in ‘n positiewe toon geskryf was. Die 13% het bestaan uit artikels oor terapeutiese kloning. Geen artikels oor reproduktiewe kloning was met ‘n positiewe toon geskryf nie. Net 30% van artikels het ‘n uitdruklike verduideliking van die geassosieerde wetenskap gegee. Daar is moontlike bedreigings tot die akkuraatheid van wetenskaplike verduidelikings gevind. Gevolgtrekkings: Die algemene bevindinge is ietwat onduidelik maar dit blyk dat die daaglikse koerante van die Weskaap ‘n positiewe toon in hul dekking van dierkloning gebruik het. Die wetenskaplike aspekte van dierkloning was in die artikels beklemtoon. Berigte oor menskloning was in ‘n negatiewe toon geskryf en het die etiese aspekte daarvan beklemtoon. Die groot hoeveelheid ‘neutraal’ resultate vir die ‘toon’ en ‘wetenskap of etiek’ veranderlikes dui moontlik dat die media probeer het om neutraal te bly in hul dekking. Die groot hoeveelheid ‘neutraal’ artikels vir die ‘wetenskap of etiek’ veranderlike kan dalk ‘n negatiewe invloed op publieke begrip van kloning he. Die klein hoeveelheid artikels wat kloning verduidelik, en ‘n klem op ‘deurbraak’ nuusstories kan ook dalk ‘n negatiewe invloed op publieke begrip he.

Thesis (MPhil)--Stellenbosch University, 2005.
ENGLISH ABSTRACT: This work provides a comprehensive overview of the South African HIV/AIDS epidemic. It examines the historical and social background of the HIV/AIDS situation and looks at the importance of the media and science communication in combating the effects of the epidemic on society. This research explores the different forms of health communication and the varied benefits of each. Overall, it highlights positive media efforts that have helped redirect the HIV/AIDS epidemic within the social and political context of the HIV epidemic in South Africa. The second half of this work covers the challenges experienced in gaining publicsector antiretroviral treatment and the roles the media have played in informing and mobilizing society for these efforts. Through a community clinic ethnographic case study this work explores the current state of treatment clinics, social challenges experienced in the Usapho Lwethu Clinic of Gugulethu and the future of the HIV/AIDS epidemic in South Africa.
AFRIKAANSE OPSOMMING: Hierdie werk verskaf ‘n omvattende oorsig van die Suid-Afrikaanse HIV/VIGS epidemie. Dit ondersoek die historiese en sosiale agtergrond van die HIV/VIGS toestand en belig die belangrikheid van media en wetenskaplike kommunikasie in die bestryding van die effek van hierdie epidemie op die samelewing. Hierdie navorsing verken die verskillende vorms van gesondheidskommunikasie en die onderskeie voordele van elk. In sy geheel beklemtoon dit die positiewe pogings van die media wat gehelp het met die herkanalisering van die HIV/VIGS epidemie binne die sosiale en politieke konteks in Suid-Afrika. Die tweede helfte van die werk gee 'n oorsig van die rol wat die media speel in die beskikbaarstelling van inligting en die mobilisasie van die publiek en die stryd rondom die verkryging van antiretrovirale behandeling vir die algemene publiek. ‘n Etnies-grafiese gevallestudie van ‘n plaaslike gemeenskapskliniek word gebruik om die huidige toestand in behandelingsklinieke toe te lig asook die sosiale uitdagings in die Usapho Lwethu Kliniek in Gugulethu en die toekoms rondom die HIV/VIGS epidemie in Suid-Afrika.

This study investigated the use of formative assessment to improve three specific data analysis skills within the context of a high school chemistry class: graph interpretation, pattern recognition, and making conclusions based on data. Students need to be able to collect data, analyze that data, and produce accurate scientific explanations (NRC, 2011) if they want to be ready for college and careers after high school. This mixed methods study, performed in a high school chemistry classroom, investigated the impact of the formative assessment process on data analysis skills that require higher order thinking. We hypothesized that the use of evaluative feedback within the formative assessment process would improve specific data analysis skills. The evaluative feedback was given to the one group and withheld from the other for the first part of the study. The treatment group had statistically better data analysis skills after evaluative feedback over the control. While these results are promising, they must be considered preliminary due to a number of limitations involved in this study.

Focusing on the small-scale fisheries sector, this thesis examines the question of how the usage of Information and Communication Technology (ICT) can unlock value chain opportunities for fishers. Using a case study approach by focusing on the communities of Lamberts Bay and Kleinmond in the Western Cape of South Africa, it seeks to discover what ICTs should take cognisance of to adequately speak to the value chain realities of small-scale fishers. Some of the work done was observed while engaging with fishers from both communities and other relevant stakeholders during certain engagements with the Abalobi programme, a co-designed smartphone application programme. The emphasis of the research was to speak to different stakeholders who are involved in the value chain and who are engaging with or impact the value chains of small-scale fishing communities. As value chains start with small-scale fishers, their narratives are of utmost importance as they are the initiators of these value chains. The three objectives of this research are to understand the value chain activities of the two communities, differentiate the different value chain activities of the communities at the local, regional and international levels and then contribute to how ICTs such as Abalobi can assist efforts of connecting fishers to their markets. Interviewing and engaging fishers, supportive organisations, authorities, value chain stakeholders in both communities as well as corporates and an ICT specialist, the thesis considers the different perspectives and needs of those involved in the small-scale fisheries value chain. The result of this thesis lead to six ICT requirements being identified to unlocking of small-scale fishing value chains: easy to use, self-sustaining, people-centred and inclusive, integrated, evolving and detailed. Although value chains exist in the sector, ICTs can enable better coordination between stakeholders in it. This research was done to understand how ICTs as a tool can improve and better facilitate the interactions between fishers and their desired markets and that their narratives are brought to the fore in understanding the value chains and in sourcing ICT solutions for them.

This thesis will present an exploration of how healthcare interpreters utilize intercultural communication skills as they interact with cultural differences in their work. I will review the literature on healthcare interpreting, including provision laws, standards, codes of ethics, paradigms, and roles. I will focus on intercultural communication literature in order to demonstrate possible ways that it can be applied to the healthcare interpreting field. In order to better understand how intercultural communication is being used in healthcare interpreting, I will conduct interviews with healthcare interpreters who have had intercultural training. In conclusion, elements of a training framework will be introduced that could be developed in order to train advanced interpreters who are interested in using an intercultural approach in their work.

Cooperative learning has been one of the most widely used instructional practices around the world since the early 1980's. Small learning groups have been in existence since the beginning of the human race. These groups have grown in their variance and complexity overtime. Classrooms are getting more diverse every year and instructors need a way to take advantage of this diversity to improve learning. The purpose of this study was to see if heterogeneous cooperative learning groups based on student achievement can be used as a differentiated instructional strategy to increase students' ability to demonstrate knowledge of science concepts and ability to do engineering design. This study includes two different groups made up of two different middle school science classrooms of 25-30 students. These students were given an engineering design problem to solve within cooperative learning groups. One class was put into heterogeneous cooperative learning groups based on student's pre-test scores. The other class was grouped based on random assignment. The study measured the difference between each class's pre-post gains, student's responses to a group interaction form and interview questions addressing their perceptions of the makeup of their groups. The findings of the study were that there was no significant difference between learning gains for the treatment and comparison groups. There was a significant difference between the treatment and comparison groups in student perceptions of their group's ability to stay on task and manage their time efficiently. Both the comparison and treatment groups had a positive perception of the composition of their cooperative learning groups.

The eye of the storm is the calm center amidst chaos where, metaphorically speaking, mediators often begin their work. Recent research has advocated for a more holistic, relational, culturally inclusive approach to the mediation process. Such an approach requires conflict fluency as well as cultural fluency for effective mediation. This thesis explores how the intervention strategies of mediation may be enhanced through increased cultural understanding. Current theories of intercultural conflict transformation and intercultural communication are reviewed. Conflict fluency is understood through a mediation perspective. Cultural fluency is understood through cultural identity, cultural values, communication styles, and conflict styles. A case study follows the theoretical review of the literature. In this case study, a small community mediation center illustrates what is happening in the field today regarding the relationship between culture and conflict. The case study involves a 6 holistic analysis of the organization, seeking to understand intercultural competence at all levels. This includes an analysis of keystone materials, a survey of mediators, Intercultural Effectiveness Scale (IES) results, and interviews with mediators as well as organizational leadership. The thesis concludes with a list of recommendations that may be useful to this community mediation center as well as other similar organizations. Amongst these recommendations are potentially useful training items such as intercultural conflict styles, critical moment dialogues, and other intercultural tools designed to increase mediator competence in intercultural communication.

Knowledge management (KM) has become a vital part of the successful development of private and governmental organizations. KM is processed tools and behaviors that participate in the formulation and performance of the beneficiaries of the organization, acquisition, storage and distribution of knowledge. This is to reflect on the business processes and to gain access to best practices with a view to long-term competition and adaptation. In this context, the personal understanding of KM is a key factor in successful employments of KM activities. In this thesis, the level of understanding of knowledge management and the extent of its usage in the university library by librarians was investigated. A comparison study was established between libraries in developed and developing countries. Interviews and observations were performed and the results were analyzed. The results indicate the concept of KM is hardly known, however it is employed to different extent between these counties, the developed countries were by far more successful in utilizing current technology to advance their service and personal expertise with few challenges. Lack of communication, knowledge sharing, and the shortage in the budget was essential in limiting the usage of KM in developing counties. The knowledge derived from this thesis advances an understanding of the importance of KM in library performance, thus presenting the basis for improving libraries in developing countries and advancing libraries in developed countries.

Reforms to the national research and research training system by the Commonwealth Government of Australia sought to effectively connect research conducted in universities to Australia's national innovation system. Research training has a key role in ensuring an adequate supply of highly skilled people for the national innovation system. During their studies, research students produce and disseminate a massive amount of new knowledge. Prior to this study, there was no research that examined the contribution of research training to Australia's national innovation system despite the existence of policy initiatives aiming to enhance this contribution. Given Australia's below average (but improving) innovation performance compared to other OECD countries, the inclusion of Finland and the United States provided further insights into the key research question. This study examined three obvious ways that research training contributes to the national innovation systems in the three countries: the international mobility and migration of research students and graduates, knowledge production and distribution by research students, and the impact of research training as advanced human capital formation on economic growth. Findings have informed the concept of a research training culture of innovation that aims to enhance the contribution of research training to Australia's national innovation system. Key features include internationally competitive research and research training environments; research training programs that equip students with economically-relevant knowledge and the capabilities required by employers operating in knowledge-based economies; attractive research careers in different sectors; a national commitment to R&D as indicated by high levels of gross and business R&D expenditure; high private and social rates of return from research training; and the horizontal coordination of key organisations that create policy for, and/or invest in research training.

Reforms to the national research and research training system by the Commonwealth Government of Australia sought to effectively connect research conducted in universities to Australia's national innovation system. Research training has a key role in ensuring an adequate supply of highly skilled people for the national innovation system. During their studies, research students produce and disseminate a massive amount of new knowledge. Prior to this study, there was no research that examined the contribution of research training to Australia's national innovation system despite the existence of policy initiatives aiming to enhance this contribution. Given Australia's below average (but improving) innovation performance compared to other OECD countries, the inclusion of Finland and the United States provided further insights into the key research question. This study examined three obvious ways that research training contributes to the national innovation systems in the three countries: the international mobility and migration of research students and graduates, knowledge production and distribution by research students, and the impact of research training as advanced human capital formation on economic growth. Findings have informed the concept of a research training culture of innovation that aims to enhance the contribution of research training to Australia's national innovation system. Key features include internationally competitive research and research training environments; research training programs that equip students with economically-relevant knowledge and the capabilities required by employers operating in knowledge-based economies; attractive research careers in different sectors; a national commitment to R&D as indicated by high levels of gross and business R&D expenditure; high private and social rates of return from research training; and the horizontal coordination of key organisations that create policy for, and/or invest in research training.

Technology has provided more people access products and services, yet some individuals who would benefit the most from digital access to resources are frequently excluded from participation. One group that is largely neglected is the disability community. Despite federal regulations intended to ensure that people with physical/mental disabilities are included in public digital platforms, organizations continuously design websites, applications, and interfaces without people with disabilities in mind. This is particularly the case with small businesses, which are most commonly reported as having inaccessible digital platforms. Digital inclusion attempts to ensure equity in digital properties by providing a model to operationalize inclusion across technologies. This qualitative case study examines how a small business owner in an urban U.S. city prioritizes digital inclusion in his daily operations. Using a responsive interview model, the business owner’s experiences, attitudes, and priorities were recorded. Six themes appeared from this study: perceptions of disability influence digital inclusion, powerful branding suggests digital access, unawareness of accessibility guidelines, UX testing overlooks input from people with disabilities, inclusion is tough to enforce on digital platforms, and workarounds hinder digital improvements.

The purpose of this study was to examine the impact of social media on crisis communication. To evaluate this impact, a case study method was utilized examining the crisis communication response of the Deepwater Horizon Oil Spill on April 20, 2010. This study focused on the response of the responsible party, British Petroleum, and the general public over three social media: Facebook, Twitter, and blogs. Through extensive analysis of both the company's and public response to the Gulf spill, nine implications were identified regarding social media's influence on crisis communication. These implications highlighted the potential for organizations to build interpersonal relationships with its publics. These relationships were found to be crucial in times of crises. The implications of this study also pointed to interactivity, using a "human voice," trust, and credibility as crucial factors in building these relationships and leading an effective crisis response across social media. This study also noted the new stress for organization's to respond quickly to crises as a result of instant news brought by social media. Implications of this study also highlighted social media's influence on individuals becoming contributing members of a crisis response. While social media has influenced the practice of crisis communication in many ways, this study found that the principles and ethics of the field have remained the same. In conclusion, analysis suggests that BP neglected using social media in its crisis response, a channel which has entered the mainstream of crisis communication. As a result, this study recommends the use of social media before, during, and after a crisis to ensure the welfare of a company and its relationship with its publics.

Within two months of its emergence, the BP Gulf Oil spill had become the worst environmental disaster in United States history. However, for those studying public relations the oil spill brought more than ecological disaster, by providing a case study of crisis communication. Although there were a number of crisis responses from BP throughout the course of the oil spill, the primary crisis response crafted by BP was an image restoration campaign which premiered in early June 2010. This campaign, though it exhibits qualities of a standard crisis response, was wildly unpopular with the United States Government and citizenry. This rhetorical analysis attempts to uncover the reasons behind the campaign's failure through an application of the genre model of criticism. By defining the crisis communication genre and applying it to the artifact, the current study uncovers the reasons behind the failure of the campaign. Through this discussion, this analysis identifies that BP did not address all necessary exigencies, nor did it consider the influence a rhetor can have on a message. An explanation for the failure of BP' s campaign provided a plethora of implications to the fields of public . relations and rhetorical criticism, while beginning a discussion to help define the crisis communication genre.

This case study examines how Wal-Mart's global public relations activities have improved and are successful. Quantitative and qualitative triangulation methodology was used to create greater balance in the results. The case study illustrates Wal-Mart's success in both the use of advertising as a public relations tool, and its strong, improved media relationship building. Additionally, through the qualitative research, a list of suggested attitude and character traits was conceived. This study illuminates how the media, government and Wal-Mart are each able to control information and how each set and respond to the agenda in California. Study findings relate the use of advertising, law of least denomination, a "fair share" of product, and accessibility. Wal-Mart was unsuccessful with getting its message out through traditional media outlets, so it used advertising to enhance public relations efforts. The law of least denomination works! Wal-Mart challenges the capacity of all retailers to organize their own economic life. (Abstract shortened by UMI.)

This study explores potential implications of the Personal Leadership method for study abroad instructors and their students as emerging global leaders. This research documents and analyzes the experience of one cohort of Council of International Educational Exchange (CIEE) international educators as they gained a preliminary understanding of the Personal Leadership method across a five-month virtual blended learning course. Additionally, this research looks at CIEE's decision to incorporate Personal Leadership into their intercultural competency training program. Finally, this research examines the predicted global leadership development benefits Personal Leadership could provide students learning abroad, according to this cohort of international educators. This study employs qualitative methods in the case study of one CIEE instructor cohort. The researcher limited data collection to unstructured expert interviews, instructors' written discussion and polling data reported during the recorded course sessions, and a Likert-type scale exit survey. The findings from this study suggest that Personal Leadership offers a useful, process-based method for self-inquiry that significantly helps individuals develop affective qualities essential to be effective global leaders.

This thesis takes a conversation-analytic approach examining the pragmatic functions of the linguistic marker "first (off/of all)" in second-pair-part (i.e., responsive) position relative to questions. Using data from question-answer sequences in the 2015-2016 U.S. Presidential Republican primary debates, I propose six claims regarding the composition, position, and action of what is referred to as the practice of "First"-prefacing. Analysis reveals that "First"-prefacing projects the displacement of a response (conforming or non-conforming) to a question. In projecting the displacement of a response, "First"-prefacing does two things: (1) it projects that the unit(s) of talk to come immediately next will be something other than a response, and thus this "first" matter should not be heard as being designedly "responsive" to the question; and (2) it claims that a conditionally relevant response to the question is forthcoming after the "first" matter is resolved. Debaters largely used "First"-prefacing to temporarily "get out from under" a question's conditional relevancies in order to "reach back" beyond the question and perform actions more properly sequentially fitted to earlier portions of the debate (e.g., defend themselves, make additional comments, counter-criticize other debaters). The more general function of "First"-prefacing as a misplacement marker is discussed, and its existence in ordinary conversation is briefly demonstrated.

This thesis describes, analyses and compares changes in the practice of human resource management (HRM), the roles of human resource departments (HRD) and management models in companies in Belgium, France (partially) and Chile by highlighting the similarities and differences. This is therefore an international comparative study.

The study is carried out using a contextualist analytical approach.

It answers the question: what are the changes in HRM practice, the roles of HRD and the management models in social organisations in different contexts?

It uses theoretical models (“typical ideals”) to analyse reality, while drawing from writers such as Mintzberg, Pichault and Nizet, Crozier, Crouch, Ulrich, Pettigrew. With regard to management, the study resorts to classical, instrumental and political models. As regards human resource management (HRM), it is based on objective, conventionalist and individualised models. In the human resource department (HRD), the models are those of administrative officer, operational expert and strategic partner.

The changes do not only result from a decision-making process dictated mechanically by contextual factors but more particularly from complex interaction and the balance of power among the actors concerned who use the contextual elements to advance their own interests.

Amongst the most relevant developments which bear similar characteristics, one can cite:

1.- a significant increase in the use of management methods specific to the instrumental or “Californian” model,

2.- more extensive use of individual competencies in HRM practices, and

3.- a significant reduction in the size of the HRD and, notably, in the profile of administrative officer of the HRD.

As regards the differences found in the various contexts, one can highlight the fact that:

1.- In the Belgian and French models, the dominant managerial model remains political management. On the other hand, in the Chilean model, the Californian management model has become clearly dominant.

2.- In Belgium and France, the dominant HRM practices are those of the conventionalist model. On the other hand, in Chile, the dominant HRM practices are those of the individualised model.

3.- The evolution of the roles of HRD, in the Belgian model, has been practically non-existent or appeared later since the dominant role has remained that of the administrative officer (AO). On the other hand, in the Chilean model, the dominant role has become that of operational expert (OE). The role of strategic partner (SP) which was so recommended and desired by managers has been long in developing.

The professional relations model and the political system constitute one of the most important factors which explains the differences noted. In Belgium, the neo-corporate and social-democrat model of professional relations at the national level (with a strong trade unionist movement) functions as a socio-economic regulatory mechanism reflecting the forces and the agreements between social partners. In Chile, there exists neither social dialogue nor equivalent institutionalisation at the national level; what prevails here is the confrontational Latin model (with a weak trade unionist movement).

Similarly, in Belgium social legislation is more comprehensive, regulating the market more and protecting people’s interests. Furthermore, it offers greater social security coverage via, in addition, vast public expenditure by the State. In Chile on the other hand, social legislation is more incomplete and more flexible, favouring rather discretionary decisions by managers and allowing the interplay of market forces to regulate the labour market. The right to strike, the allocation of unemployment benefits, the procedures for hiring and firing, etc. testify to these differences.

The characteristics of the “hybrid” Belgo-Latin culture based on the traditional negotiation model increasingly influence, for example, the development of a political management model and conventionalist HRM practices, team work or coaching, etc. On the other hand, the characteristics of Chilean Latin culture, where authoritarianism and paternalism are still very present, stimulate a more classical management model and objective HRM practices.

The differences between the developments are evident. The social aspects (social security, education, workers’ rights, etc.) are better guaranteed in the Belgian model and the productivist logic stronger and damaging in the Chilean model. As long as the actors involved remain as they are, with their ideological, political and cultural particularities and their specific strengths, these models will remain different.

Cette thèse décrit, analyse et compare les changements des pratiques de la gestion des ressources humaines (GRH), les rôles des directions des ressources humaines (DRH) et les modèles de management, dans des entreprises situées en Belgique, en France (partiellement) et au Chili, en relevant les similitudes et les différences. Il s’agit donc d’une recherche internationale comparative.

La recherche s’inscrit dans une approche d’analyse contextualiste.

Elle répond à la question :quels sont les changements des pratiques de GRH, des rôles des DRH et des modèles de management dans des organisations sociales situées dans des contextes différents ?

Elle utilise des modèles théoriques (des “ideaux types”) pour analyser la réalité, en s’inspirant des auteurs tels que Mintzberg, Pichault et Nizet, Crozier, Crouch, Ulrich, Pettigrew. Au niveau du management, l’étude a recourt aux modèles: classique, instrumental et politique. Au niveau de la gestion des ressources humaines (GRH), elle se base sur les modèles: objectivant, conventionnaliste et individualisant. Tandis qu’au niveau de la direction des ressources humaines (DRH), les modèles sont ceux d’agent administratif, d’expert opérationnel et de partenaire stratégique.

On constate que les changements ne résultent pas seulement d’un processus décisionnel dicté mécaniquement par les éléments du contexte mais surtout d’un jeu complexe d’interactions, d’un jeu de pouvoir des acteurs concernés, qui mobilisent les éléments du contexte pour faire prévaloir leurs intérêts.

Parmi les évolutions similaires les plus relevantes, on peut citer:

1.- l’accroissement important de l’usage des méthodes de management propres au modèle instrumental ou « californien » ;

2.- l’utilisation plus extensive des pratiques de GRH individualisantes et,

3.- la diminution importante de la taille de la DRH et, notamment, du profil d’agent administratif de la DRH.

Quant aux différences retrouvées dans ces contextes différents, on peut relever :

1.- Dans les cas belge et français le modèle managérial dominant reste le management politique. Par contre, dans le cas chilien, le modèle de management « californien » est devenu clairement dominant.

2.- Les pratiques dominantes de GRH, en Belgique et en France, restent celles du modèle conventionnaliste. Par contre, au Chili, les pratiques dominantes de GRH sont celles du modèle individualisant.

3.- L’évolution des rôles de la DRH, dans le cas belge, a été pratiquement nulle ou plus tardive puisque le rôle dominant est resté d’agent administratif (AA). Par contre, dans le cas chilien, le rôle dominant est devenu celui d’expert opérationnel (EO). Le rôle du partenaire stratégique (PS), tant prôné et souhaité par les managers, tarde lourdement à se développer.

Le modèle de relations professionnelles et le système politique, constituent un des facteurs parmi les plus importants qui expliquent les différences constatées. En Belgique, le modèle de relations professionnelles néo-corporatiste et social-démocrate au niveau national (avec un syndicalisme fort) fonctionne comme un mécanisme de régulation socio-économique reflétant les forces et les accords entre les partenaires sociaux. Tandis qu’au Chili, il n’existe ni de concertation sociale ni d’institutionnalisation équivalente au niveau national ;il prévaut ici le modèle confrontationnel et latin (avec un syndicalisme faible).

De même, tandis qu’en Belgique il existe une législation sociale plus complète régulant davantage le marché et protégeant les intérêts des personnes, en offrant une sécurité sociale plus large avec, en plus, une forte participation de l’Etat dans les dépenses publiques, au Chili la une législation sociale est plus incomplète et plus souple, favorisant davantage les décisions discrétionnaires des managers amenant principalement une régulation par le libre jeu du marché du travail. Le droit de grève, l’assignation de chômage, les procédures de licenciements ou d’embauche, etc. témoignent de ces différences.

Les traits de la culture latine « hybride » belge, traditionnellement négociatrice, influencent davantage, par exemple, le développement d’un modèle de management politique et des pratiques de GRH conventionnalistes, un travail en équipe ou le coaching, etc. Par contre, les traits de la culture latine chilienne, où l’autoritarisme et le paternalisme sont encore forts présents, stimulent un modèle de management plutôt classique et des pratiques de GRH objectivantes.

La différence des évolutions est évidente. Les aspects sociaux (sécurité sociale, éducation, droits des travailleurs, etc.) sont mieux garantis dans le cas belge et la logique productiviste est plus forte et nuisible dans le cas chilien. Tant que les acteurs indiqués demeurent, avec leurs particularités idéologiques, politiques, culturelles et leurs forces spécifiques, ces modèles resteront différents.

Doctorat en sciences politiques
info:eu-repo/semantics/nonPublished

Users' acceptance of a new information technology (IT) is considered to be a key determinant factor of its success. Also, studying users' adoption and use of new IT plays an important role in determining users' needs and reducing business risk, especially in industry segments with rapid changes in IT such as Smartphone technology. Such rapid evolution is influencing consumers' behaviors, their daily lifestyle, the manner of conducting their activities and their ways of consuming and using information. Smartphone technology holds a promising future with an expected global market that could reach US $258 billion by the end of year 2015 [1]. Besides the mobile industry, Smartphone technology introduces a wide range of opportunities and challenges for many related industries that participate directly or indirectly in producing and providing Smartphone services/products to the end users. Moreover, the Smartphone technology is relatively new technology with plenty of room for improvement. Better understanding of users' intentions and their behaviors regarding the adoption and use of the Smartphone technology plays a critical role in determining its success and benefiting all stakeholders. Significant efforts have been made to study and explain users' adoption and use of Smartphone technology. However, most of the empirical research focused on only a limited number of Smartphone aspects or on a specific profession such as doctors and nurses which may neglect other important factors. In emerging regions such as Jordan and China, cultural and social influence showed significant relationships with users' adoption and use of the Smartphone and its related technologies. Saudi Arabia is a developing country that has different cultural and social contexts that could influence users' intention to adopt and use the Smartphone technology. The key factors that influence general users' intention to adopt and use Smartphone technology in Saudi Arabia have not yet been studied and explored in a comprehensive manner. Therefore, the main purpose of this dissertation is to empirically study and explore the key factors that influence general users' adoption and use of the Smartphone in a comprehensive manner in Saudi Arabia. This dissertation starts with a literature review of existing research related to the adoption and use of Smartphone technology. Taxonomy is developed that includes factors that were identified as important in previous research and related to the adoption and use of the Smartphone technology. By using the developed taxonomy and reviewing literature related to the IT adoption theories, a preliminary theoretical research model is developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). A number of qualitative methods, namely brainstorming, focus group and individual interviews, have been conducted to evaluate, select and validate the existing factors, as well as introduce new factors, and to identify only the most related factors to be included in the preliminary research model. A survey questionnaire has been developed and validated to survey general users of the Smartphone in Saudi Arabia. A web-based survey has been designed and sent through email to 5,000 randomly selected smartphones users in Saudi Arabia. Data has been statistically analyzed using Structural Equation Modeling (SEM). The results indicate that performance expectancy factor, effort expectancy factor, brand influence factor, perceived enjoyment factor and design factor have a positive and significant relationship with users' intention to adopt and use smartphones in Saudi Arabia. Also, the results indicate that the social influence factor has a significant and positive relationship with use behavior or actual use of smartphones in Saudi Arabia. The results of this dissertation provide more insights to practitioners in the smartphones domain and information that contributes to the body of knowledge regarding information technology adoption and its related research, especially in Saudi Arabia.

This study works with Rotary Youth Exchange to investigate the role of predeparture intercultural training in preparing students to study abroad so that they 5 positively integrate their experience to become interculturally competent people. The Intercultural Effectiveness Scale (IES) along with an intercultural background survey were administered to each student during the first one to four months of his or her exchange to measure his or her intercultural competency development and to learn li about the student's intercultural background. Developing explicit evidence for the role of intercultural training through this study proved unsuccessful because of the students' Jack of knowledge about the subject. However, through analysis of students' answers to decipher the quality of training received and comparing that information to the students' IES scores, the vital role of intercultural training in predeparture orientation is implied.

This research focuses on developing a series of mobile learning applications for future 'beyond' classroom learning environments. The thesis describes the general use pattern of the prototype and explores the key factors that could affect users‘ attitudes towards potential acceptance of the mobile learning applications. Finally, this thesis explores the user acceptance of the mobile learning applications; and investigates the mobility issue and the comparison of applying learning activities through mobile learning and e-learning.

What is the importance of political speechmaking? Do state governors discuss presidential priorities? This study addresses these questions by analyzing the contents of annual State of the State addresses given by governors from 2012 to 2014 during the presidency of Barack Obama. A descriptive paper provides evidence that governors primarily discuss employment and economic issues in their addresses, are discussing greater number of policy issues than in previous decades, and are delivering their address before the presidential State of the Union message. Examining health care and immigration policy in separate empirical papers, I theorize that contextual factors, including legislative partisanship, public approval, and presidential influence may affect the extent to which policies supported by the Obama administration are rhetorically referenced by governors. Empirical analyses found limited support for the influence of divided government, but demonstrated significant evidence for the importance of including state-centric factors, including annual employment rate and proximity to Mexico, as well as temporal effects, into future analyses of gubernatorial rhetoric.

Esta dissertação apresenta o esforço para a criação de um Portal de ensino de ciências para disponibilização de Objetos Educacionais de Ciências Naturais e Divulgação Científica. Foram produzidos Objetos Educacionais em quatro plataformas midiáticas: texto, imagem, áudio e vídeo. Estes objetos foram criados tendo como função sua utilização no ensino de ciências por parte de professores e alunos, mas também para divulgação científica. Todos foram disponibilizados através de um Portal intitulado Ciência Curiosa. Foram produzidos mais de 60 objetos, que obtiveram um número total de acessos maior que 900 mil e assumiram lugar de destaque nos resultados de três sistemas de busca conhecidos, o que certifica o seu valor como proposta de divulgação. Os objetos foram ainda avaliados por um grupo de professores para a validação do seu caráter educacional.
This paper presents the effort to create a science education portal for the provision of Educational Objects of Natural Sciences and Scientific Dissemination. Educational Objects were produced in four media platforms: text, image, audio and video. These objects were created with the function of their use in science teaching by teachers and students, but also for science dissemination. All were made available through a portal titled Ciência Curiosa. More than 60 objects were produced, that have obtained a total number of more than 900 000 views and took pride of place on the results from three popular search systems, thus ensuring its value as a proposed disclosure were produced. The objects were also evaluated by a group of teachers for the evaluation of their educational character.

The research presented in this dissertation covers three separate topics of conservation as defined by the National Science Foundation: 1) Materials Stabilization, Strengthening, Monitoring, and Repair; 2. Understanding Material Degradation and Aging; and 3) Materials and Structural Characterization of Cultural Heritage Objects (the `technical study'). The first topic is addressed through a study to assess the consolidant tetraethoxysilane for the stabilization of alum treated wood. Falling under materials degradation studies is a study published in American Museum Novitates to understand how environmental conditions affect the aging of fossil resins from five different deposits. Two separate studies are included in technical study of cultural heritage objects which comprises the third research area of materials characterization. The first is a survey of red dyes used in Chinese paintings from the Ming Dynasty to the Early Republic (1364-1911). The second is a study of the pigments, dyes and binders used in Hawaiian barkcloth (kapa) from the 19th century.

From January 2016 until August 2021, at least 436 women or girls have been deliberately murdered in Spain by men. Non-intimate femicide (and, particularly, murder committed by complete strangers to the victim, to which this study refers as “stranger femicide”) has historically been, and still is, the most covered type of femicide in the media. This is also the case in the Spanish press, and more specifically, El País, the most read media outlet in the country. This thesis examines how El País framed Diana Quer’s case, the most high-profile, intensively covered femicide case in Spain in the past 5 years. It will also examine which ethical problems the reporting presented. From a feminist perspective and through a mixed-method approach of content analysis and frame analysis, this study examines 86 articles corresponding to the two informative peaks of Diana Quer’s case coverage. The periods go from August to October 2016, the first two months of her disappearance, and from December 2017 to January 2018, the 15 days following her killer’s arrest and crime confession. The findings reveal that the coverage in El País constructed a victimization iconography with DQ’s case that engendered cautionary tales and failed to address femicide as a social issue. The reporting also presented a series of critical ethical problems calling for a reformation of femicide reporting guidelines.

Intertextuality refers to the textual space where texts intersect and new (hyper)texts emerge. It is the shaping of a text’s meaning by other (inter)texts present in it. As a literary device taking forms like allusion, quotation, pastiche, translation, etc., it depends on the presupposition of the presence of intertexts (or hypotexts) in (hyper)texts and on the reader’s recognition of such presence. For the recognition of intertexts, authors usually rely on shared cultural knowledge with the reader. The presence of intertexts in a text can either open it to interpretations or direct the reader towards a one in particular. If such recognition can possibly be missed intraculturally, the possibility is doubled when the reading is intercultural, as in translation. To minimize the loss of the intertextual context of the source text (ST), translators adopt certain translation strategies (such as analogous intertexts, paratextual devices, and exegetical translation) that ensure such context is relayed into the target text (TT) and recognized by the target reader. While the semantic equivalence can neutralize the linguistic difference, relaying the intertextual relations in the ST remains the daunting problem encountered by the translator.

I argue in this dissertation that intertexts, particularly Quranic references, in the Arabic novel are a source of semantic density and pose a considerable challenge to the translator. Since semantic equivalence alone does not guarantee that the ST intertextual relations are maintained in the TT, a synthesis of other translation strategies is required to relay the ST intertextual relation into the TT. Drawing on Kristeva’s (1986) ‘vertical intertextuality,’ Fairclough’s ‘manifest intertextuality’ (Momani et al., 2010), Derrida’s ‘iterability’ and ‘citationality’ (Alfaro, 1996), Bakhtin’s ‘reaccentuation’ or ‘double-voicing’ (Kristeva, 1986), I opted for paratextual devices to ensure that the TT reader will capture those relations. Bracketed explanations were used extremely economically to avoid producing an enlarged translation.

The thesis presents a conceptual study engaging the theories emerged in the philosophy of language and the theories of international relations and negotiations into a single framework. The framework comprises the concepts developed by L. Wittgenstein, J. L. Austin, and J. Derrida whose relevance has been identified through searching for the zone of common grounds in which they could contribute to the theoretical knowledge on international negotiations in crisis and conflict handling contexts. It has accordingly been developed following the lines of the IR/negotiations theoretical set, but also adjusted by considering two relevant empirical cases. The said Wittgenstein-Austin-Derrida framework has been assigned the mission to study language as a tool in crisis/conflict negotiations, but likewise to consider crisis/conflict negotiations in the framework of language. This implies the post-structuralist approach to the international affairs, which enables the possibility of deconstructing the matter on its textual/discursive components. On such grounds, it perceives the ‘text’ as a source of political power, i.e. as a pattern which comprises the present institutions. By virtue of assigning new meanings to the ‘text’, it regards discourses as that what creates agencies in international relations.

The final paper describes augmentative and alternative communication and how it is used to help people with complex communication needs. The first part f the paper is about communication: the biological and social infrastructure of communication are analysed as well as its ontogenetic and phylogenetic development. The second chapter presents alternative and augmentative communication: its principles, assessment, intervention modalities, devices which are usually employed to reach a more effective communication. The third part presents two cases of developmental disabilities: first, autism and specific impairment in language comprehension and second, cerebral palsy. Both cases have a brief introduction about the assessment and evaluation, but the attention is focused on the identification and matching of the two individuals' communication needs.

The study starts off as a quest for the core meaning of the term communication. First, the epistemological grounds of the endeavour are investigated. Findings of experientialist cognition, backed up by e.g. Putnam’s results, indicate that intentionality as understood by traditional cognitive science might be an incomplete story; so, in parallel, constructivist approaches are investigated. The two approaches are here termed as linear and recursive models, respectively.

Through introducing the conduit metaphor and the mathematical theory of communication, the question of whether communication consists of a transfer is discussed. Arguments are presented to the effect that the mathematical theory neither does support this understanding, nor appears to be applicable (but as a cognitive model) outside the domains where probabilities are assigned to outcomes.

Communication research in three areas is presented: investigations from an ethological perspective, process approaches to human communication, and the study of the signification relation. Finally, a review of some work on simulations of communication and collective behaviour is given.

In conclusion, intentionality is required for the communicating entities, which – based on some of the arguments presented in this study – leaves inanimate objects, plants, bacteria, and most of the animal world (except molluscs, crustaceans, and vertebrates) outside the communicating world. Communication incorporates signs, and signs are interpreted. In the process, meaning is created. The objectivist science ideal of pointing to an appropriate event and claiming "This is real communication" has to be substituted by offering descriptions of some idealised cognitive models. One might argue about these, accept them, or reject them; this is what communication (amongst other things) is (and is for).

In general, if it is understood that there is no possibility of reaching ‘objective’, observer-independent knowledge, another way of reaching more certainty than what just an individual can get might be to turn to others. It is this that brings cognition and communication into close relationship.

Thesis (M.Eng.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2001.
Includes bibliographical references (leaves 107-109).
by Win Chevapravatdumrong.
M.Eng.

This study of 79 male and 139 female university students investigated organizational recovery efforts following customer dissatisfaction. Rather than exploring recovery efforts that occur following a service failure, this study examined proactive versus reactive recovery efforts to determine implications for customer service. The purpose of this study was to determine ways in which to prevent a dissatisfying consumer experience from concluding as a complete service failure. This research extended the previous investigations of service recovery by Webster and Sundaram (1998) and Smith, Bolton, and Wagner (1999).A 4 x 3 factorial design employed four service recovery efforts and three service industries. Customer satisfaction and customer loyalty served as the primary dependent variables. Results supported the hypothesis that the use of communication before a dissatisfying service event concludes increases both customer satisfaction and customer loyalty. The results also provided evidence that customer satisfaction and customer loyalty are positively correlated. Combination recovery efforts and implications are discussed.
Department of Counseling Psychology and Guidance Services

ABSTRACT

The principal objective of this inductive study is to map the communication methods that are being used in the organization Sister Namibia. I intend to find communication mechanisms that together can constitute a communication framework. The main questions at issue are; How is the organization working from a communication perspective? What methods and channels are central for their external communication work? What messages are they trying to convey to the target group? The questions will generate in analyses and deeper understandings of communication processes in a NGO.

The conceptual approach for the study is Development Communication, which can be seen as the integration of strategic communication in development projects. Communication for Social Change is an approach of development communication, where focus lays on an elaborated social change agenda rather than the agenda of strategic communication. The study has a qualitative approach and it is built up as an inductive case study with the NGO Sister Namibia in focus.

Sister Namibia is a non governmental women organization that fights for women’s rights in the Namibian society. I have found several factors in their communication work that together can create a communication framework. Dialogue is vital in their communication work and it can be seen as a prerequisite for social change. Another central aspect of their communication framework is networking. Sister Namibia can be seen as a piece of puzzle in a bigger network that allows the organization to reach a wider audience and it is a strategy for how they can gain power, grow and establish deeper in the society. The diversity among women makes it necessary with a communication framework that provides flexibility, which includes different communication methods and channels depending on the target group. A holistic approach in the communication framework is important; the communication have to be focused on change at individual, societal and governmental levels. Furthermore, I have observed that to be able to understand processes of communication it is vital to look at the whole social context. In this social context knowledge, power, and material & social needs have been found as central aspects. They are needs and factors that are gained and created by individuals and groups in societies, and can be seen as prerequisites for social change to appear. Finally, this study shows the importance of looking at communication not just as a tool for spreading information, but also as the goal of development. Through communication it is possible to create a social environment where private and public dialogue can take place.

Keywords: Development communication, Communication for Social Change, NGO, Dialogue, Networking, Flexibility, Holistic approach.

This study examines facilitated communication as it was experienced by three people who were affected by acquired brain injury. Facilitated communication is a type of augmentative communication purported to allow persons with a severe communication impairments to communicate. The assumption is made that people with global apraxia can communicate if given physical support. The technique usually involves a facilitator providing physical support to the arm, hand or elbow of the person with the severe communication impairment to assist them to point to objects, pictures, printed letters and words or to a keyboard. Facilitated communication is a controversial method because it is difficult to establish the existence, or extent of the facilitator's influence in the communication of the person with a disability. Although much of the research on facilitated communication has been conducted with people with intellectual or developmental disabilities, research on the use of the technique with people with brain injury offers several advantages. Firstly, most people with brain injury were known to be competent communicators prior to the brain injury. Secondly, many recover sufficiently to allow a retrospective examination of the issues that faced them when they were using the technique. Thirdly, there can be a large amount of data available about the person's diagnosis, their prognosis and the course of their history following the event. Consequently, the current study uses a case study methodology to explore the application of facilitated communication with people with brain injury and draws on personal recollections of people with brain injury, interviews with families and medical and therapist reports. The three people interviewed in the study displayed varying language and memory abilities. They indicated a preference for independent communication techniques and they reported frustrations with using facilitated communication. They quickly rejected the method when speech began to appear even though their speech was inadequate for communication purposes, for two of them, for an extended period. One of the interviewees reported that facilitator influence was overwhelming at times but not always present. Two of the interviewees felt that facilitated communication gave them a start in their recovery process. Two of the interviewees reported that meaningful exchanges with others occurred only with speech. In addition to these findings the study, although not experimental, was able to shed light on some of the contentious issues surrounding facilitated communication. The method is reported to be designed to overcome the motor difficulties of the disabled communicator by providing physical assistance to individuals with poor fine motor control thus breaking the perseveration cycle that can be present . However the task of coping with facilitator influence may actually require some motor skills. Also, the physical effort involved in using facilitated communication for some individuals may have been underestimated by its supporters. However the study has shown that some individuals with severe communication impairments felt that facilitated communication had some merit but saw their ability to communicate independently as the significant achievement in their recovery.

Given the severe environmental problems we are facing, it is crucial to communicate environmental knowledge to society in order to facilitate a trajectory towards sustainability. Therefore, the aim of this study is to explore how departments at Swedish universities, whose research revolves around environmental topics, communicate their research. At four departments at two universities, I examine based on semi-structured interviews (I) with whom and in what ways these departments communicate their research, (II) what the motivations are to do so, and (III) if there are challenges in communicating environmental science. For examining the departments’ communication strategies, I apply the theory of a multi-model framework of expert-public interaction. This multi-model framework, however, proved to be too simplistic for the complexity of reality, as the models underlying this framework are too intertwined, and not competing descriptions of reality. They rather describe specific aspects of communication practices.  The results show that even though there are two-way communication practices with both the government, specific stakeholders, and the general public, the mere dissemination of environmental knowledge seems to be the default practice of science communication at the examined departments - especially concerning the general public. The motivation to communicate environmental knowledge is of intrinsic nature, to give something back to society and to increase awareness about sustainability practices. Discovered challenges in science communication include a general lack of time to effectively communicate research results, as well as deficient education in science communication for researchers.  For transforming into sustainable societies communication strategies need to be improved.

This study seeks to undertake an analysis of the topic of 'science and the media' as it has been constituted in academic discourse since the end of the Second World War. It finds that concern has polarized in two distinct camps: The larger, participant in the traditional project of North American media studies, blames the press for what it perceives as a widespread and deleterious "scientific illiteracy" on the part of the laity. The more recent, indebted to critical developments in social theory, philosophy of science, and the study of mass communication, works to expose the assumptions on which press coverage of science has been based and the interests which have benefited.
The thesis argues that the adequacy of the dominant concern to its object of analysis is at best suspect, but that nevertheless its agitations have been chiefly responsible for the form which popular science has predominantly assumed.

This study examined the talent development of five Davidson Fellowship science winners using the Differentiated Model of Giftedness and Talent. The Davidson Fellowship program recognizes students under the age of 18 who have completed a significant piece of original work in one of six fields: science, technology, mathematics, music, literature, or philosophy. Parents of four of the Fellows also participated in the multiple-case study, which used semi-structured phone interviews to gather data. The cross-case analysis of this multiple-case study revealed that the Fellows traveled multiple pathways to success. Each Fellow and his family took advantage of different educational options, formal and informal. No consistent educational programming existed across participants from different schools in different areas of the country, except AP® courses and science fairs. The Fellows encountered a number of different negative catalysts in the environment, including a lack of challenge in the public schools, inconsistent treatment by teachers and administrators, variable availability of challenging school and extracurricular opportunities, difficulties with peers, and challenging logistical arrangements necessary for participation in extracurricular opportunities. The strength of these negative catalysts was offset by a number of protective factors, or positive catalysts. The positive catalysts were both strong and numerous in each of the Fellows. Each Fellow presented evidence of very high ability. They were healthy. They were raised in supportive learning environments that encouraged taking risks, striving for excellence, and improvement over earning good grades. They had multiple supportive adults in their lives: parents, teachers, and mentors who created a layered support system. When one adult was not available, there were others on whom the student could depend in a crisis. The parent relationship was particularly strong. Each Fellow reported, and each of the parents confirmed, a uniquely supportive relationship with their parents marked by mutual respect and admiration. Each Fellow presented strong motivation for his work. Each displayed a candid awareness of his own strengths and weaknesses, and a willingness to confront and apply himself to remedy weaknesses. They all presented compelling evidence of a tenacious perseverance. Stronger than the negative catalysts, these positive catalysts worked in concert to protect the individual against failure or resignation.

As a contribution to the social theory of organisations, this thesis develops a comprehensive conceptual framework for the analysis of "organisational intelligence". It is developed in the context of some of the empirical problems of information management in the NHS. The framework is based on an information processing perspective. It has a number of components, each of which may be used, individually or collectively by information and social analysts. Organisational intelligence is, therefore, a relative concept, being concerned in essence with assessments of contextually appropriate behaviour and/or information. Organisational intelligence focuses on and reflects how actors / organisations do knowledgework. A number of generic knowledgework processes are proposed, together with some associated pathologies. But the question for information management is how to develop the supporting knowledgebase component. The development of information products of, or for, intelligence is another component of the framework. All these processes and products need to be assessed in their historical, political and information-related contexts. Finally, attention is paid to assessments in the light of experience of the issues in question. The case studies are based on material gathered firstly while working as a District Information Officer in a Health Authority, and then as co-ordinator for the project determining the information requirements of the NHS after the 1991. These studies are supplemented by analyses of secondary material. After a series of case studies using the organisational intelligence framework to illustrate different aspects of the information management in the NHS during the 198 0s, there are two detailed local studies, and then one concerning national developments in information policy in the early 1980s, followed by an analysis of the information requirements of the NHS post-Review. Finally, the case study material is drawn together to illustrate some characteristics of the organisation of intelligence.

The National Football League (NFL) is no stranger to criticism regarding their players and violence against women. One of the more publicized cases transpired following surveillance videos that surfaced 7 months apart from each other; the first depicting former Baltimore Ravens running back Ray Rice knocking his then fiancée unconscious in a casino elevator, and the second depicting Rice dragging her body out of the elevator. It was only after the second video surfaced that Rice lost his contract with the Baltimore Ravens and was suspended indefinitely from the NFL.

The videos circulated in viral patterns within news, sport, and social media, raising questions regarding the NFL’s record on domestic violence issues and its integrity as an organization. Where cases of domestic violence are traditionally hidden, secretive, and private, this case exemplifies a collapse of those public/private dimensions and allowed the public to see what happened. Questions about circulation and the value of video evidence became central to the Rice case due to widespread presumptions that the NFL had the footage, and that it must have seen it before punishing Rice after the first video release.

Throughout this thesis I argue that the Ray Rice case highlights the cultural parallels associated with professional athletes and crimes of domestic violence, that the prominence of surveillance video as a media form conditions specific expectations and desires, and that the Rice case demonstrates how viral videos can operate as an explicit form of proof in contemporary society.

This dissertation analyzes three case studies located within the cultural landscape of India in order to explore the multifarious forces at work within the construction of Indian identity. It uses the lens of identity to excavate the interactions between the past and the present and the east and the west within the rapidly changing cultural scene in India. I analyze how diverse Indian identities are represented on the Indian version of the reality TV show Big Brother, I study the ways in which Indian youth playing rock music imagine themselves and explore how employees at Indian call centers negotiate an imposed western accent and cultural garb with their Indianness. Through these studies my project claims that the tensions between the remnants of a colonial past and a globalizing present must be centrally foregrounded in any attempt to understand the ongoing changes within contemporary Indian culture. I show this tension to be at work within the interstitial sites that each of my case studies represents and within which a stable conception of an "Indian" identity becomes increasingly shaky. I show that while the exercise of power and the assertion of agency are crucial components within global cultural flows, the binary is eventually a false one since the two must invariably occur together. It is the ability of power to morph itself in order to better appropriate its counter and become hegemonic that explains the processes of global cultural flows today. I show that in the case of India this morphing crucially relies on certain vestigial structures of colonial rule and in so doing seek to introduce a differentiation of history within theories of cultural globalization.