Bibliographies thématiques / "Benchmarking indicators"

Littérature scientifique sur le sujet « "Benchmarking indicators" »

Auteur : Grafiati
Publié le 11 mars 2023

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Articles de revues sur le sujet ""Benchmarking indicators""

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Tölösi, Péter, et György Lajtha. « Toward improved benchmarking indicators ». Telecommunications Policy 24, no 4 (mai 2000) : 347–57. http://dx.doi.org/10.1016/s0308-5961(00)00025-2.

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van Lent, W. A. M., R. D. de Beer, B. van Triest et W. H. van Harten. « Selecting indicators for international benchmarking of radiotherapy centres ». Journal of Radiotherapy in Practice 12, no 1 (13 février 2012) : 26–38. http://dx.doi.org/10.1017/s1460396911000513.

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AbstractIntroduction: Benchmarking can be used to improve hospital performance. It is however not easy to develop a concise and meaningful set of indicators on aspects related to operations management. We developed an indicator set for managers and evaluated its use in an international benchmark of radiotherapy centres. The indicator set assessed the efficiency, patient-centeredness and timeliness of the services delivered.Methods: We identified possible indicators from literature and professionals. Stakeholders’ feedback helped to produce a shortlist of indicators. For this indicator set, data were obtained in a pilot that included four European radiotherapy centres. With these data, the indicators were evaluated on definition clarity, data availability, reliability and discriminative value.Results: Literature produced a gross list of 81 indicators. Based on stakeholder feedback, 33 indicators were selected and evaluated in the benchmark. Six negatively evaluated indicators were adapted, together with eight positively evaluated indicators 14 indicators seemed feasible. Examples of indicators concerned utilisation, waiting times, patient satisfaction and risk analysis.Conclusions: This study provides a pragmatic indicator development process for international benchmarks on operations management. The presented indicators showed to be feasible for use in international benchmarking of radiotherapy centres. The pilot identified attainable performance levels and provided leads for improvements.
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Ho, Chien‐Ta, et Yun‐Shan Wu. « Benchmarking performance indicators for banks ». Benchmarking : An International Journal 13, no 1/2 (janvier 2006) : 147–59. http://dx.doi.org/10.1108/14635770610644646.

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Naimon, Jonathan S. « Benchmarking and environmental trend indicators ». Environmental Quality Management 3, no 3 (1994) : 269–81. http://dx.doi.org/10.1002/tqem.3310030303.

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Wind, Anke, Maud Bessems, Ramon RJP van Eekeren, Carl J. Wijburg, Rob P. W. F. Wijn, Johanna Mattson, Marina Borges et al. « Achieving best possible cancer treatment outcomes in care pathways through benchmarking : ABC benchmarking. » Journal of Clinical Oncology 37, no 27_suppl (20 septembre 2019) : 268. http://dx.doi.org/10.1200/jco.2019.37.27_suppl.268.

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268 Background: Care pathways are used to manage quality in healthcare and concern the organization and standardization of care processes. By benchmarking care pathways, new knowledge is generated that can be utilized to optimize care pathways. A recent development in healthcare is the transformation from volume-based healthcare to value-based healthcare, which amongst others emphasizes the need for IPU (Integrated Practice Unit) development. The ABC-Benchmarking project is an international benchmarking project aiming to further develop the BENCH-CAN pathway benchmark, establish comparative scores on IPU development, and link outcome data to benchmark results. Methods: The 13 step benchmarking process as developed by Van Lent et al. was used. Indicators were primarily derived from the BENCH-CAN pathway benchmark format and secondary from expert opinion. An adapted Delphi method, in which clinical experts on breast and prostate cancer provided feedback in three rounds, was used to select the final set of indicators. The indicator sets containing structure, process and outcome indicators were piloted in 5 centers. Clinical outcome indicators were collected primarily through cancer registries. Site visits were performed to clarify additional questions based on the provided data and to grasp the context of the care pathway. Results: The final set contained 79 indicators for breast and 69 indicators for prostate cancer. Due to differences in registration and data availability of cancer registries not all data could be collected for all centers. Differences between cancer centers were found for example in the measurement of patient reported outcomes and status of the IPU. Aggregated and comparative data can be shown during the symposium. Conclusions: Further validating the pathway benchmark tool and adding more focus to IPU development and outcome indicators led to new knowledge on adding value for cancer patients. Examples given were optimizing care organized in care pathways for breast and prostate cancer patients. The results provided improvement opportunities for all centers. A study into patient involvement in pathway development, evaluation and improvement is also part of this project.
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Poll, Roswitha. « Benchmarking with quality indicators : national projects ». Performance Measurement and Metrics 8, no 1 (27 mars 2007) : 41–53. http://dx.doi.org/10.1108/14678040710748076.

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Izmailova, K. V., O. O. Molodid et I. V. Lytvynenko. « Discriminant analysis during the financial security benchmarking of PJSC "Kompleksne pidpryiemstvo shyrokoprofilnoho budivnytstva-2" ». Ways to Improve Construction Efficiency, no 46 (16 octobre 2020) : 3–15. http://dx.doi.org/10.32347/2707-501x.2020.46.3-15.

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The authors in the research article consider benchmarking as an effective management tool. This method usually is used in marketing, marketing research, but benchmarking can also be used to increase the economic efficiency of financial management of the company. The article identifies the principles and peculiarities of benchmarking analysis, the authors propose new stages of benchmarking on the basis of generalization of approaches of different researchers for this issue. Researchers use methods such as cluster analysis, factor analysis, component analysis, regression analysis and discriminant analysis, because there is a need to divide the objects of research into separate groups according to the main strategic priorities. The authors choose discriminant analysis, which was performed using MS Excel software. Benchmarking analysis of financial security was conducted on three indicators - coverage ratio (from the group of liquidity indicators), concentration coefficient of equity (from the group of financial stability indicators)and ROS (from the group of profitability indicators). The sample of competing companies was formed, consisting of 15 joint-stock companies of Kyiv region and Kyiv with the main activity - construction of residential and non-residential buildings. Two sub-samples have been identified, each containing 4 objects: the first group includes the best companies, where the threat of financial crisis is not high, while the second group includes the worst companies with inefficient financial management. Subsamples formation criterias are the maximum and minimum of the average value of three indicators. Efficiency of financial management, probability of financial crisis and getting of benchmarking companies in a particular group is determined according to the discriminant analysis with the help of an integrated indicator.
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Ponomarenko, Volodymyr, Oleh Kolodiziev et Iryna Chmutova. « Benchmarking of bank performance using the life cycle concept and the DEA approach ». Banks and Bank Systems 12, no 3 (29 août 2017) : 74–86. http://dx.doi.org/10.21511/bbs.12(3).2017.06.

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Despite the widespread use of benchmarking as an effective tool for improving the efficiency of the bank’s functioning, its implementation does not take into account the relation between comparable performance indicators, the choice of benchmark for comparison, deviations of indicators from target values with stages of the bank’s life cycle, which cause differences in the intensity and characteristics of development of financial institutions. The procedure for identifying a reference bank for comparison is also insufficiently specified, which is important in terms of adapting its experience by the recipient bank due to the possible fundamental differences in their functioning. Therefore, the article has modified the technology of benchmarking of the bank’s performance based on the life cycle concept and the DEA approach. The research is based on the use of the DEA method to determine the most efficient bank as a reference bank in benchmarking comparison; canonical analysis – for the formation of a list of indicators of bank performance; cluster analysis – to substantiate the levels of deviations of the actual values of comparable indicators from the target ones. The study envisages, firstly, the selection of indicators for benchmarking comparisons based on the identification of causal relationships between the indicators of subsystems “Finance”, “Customers”, “Business processes”, “Personnel development” that arise at each stage of a bank’s life cycle; secondly, the choice of a benchmark bank for comparison according to the maximum value of the performance indicator calculated through the DEA method for a set of banks that are at one and the same stage of their life cycle; thirdly, definition of the range of deviations (low, permissible, critical) of the actual values of comparable indicators of the effectiveness of management of finance, customer base, business processes and personnel of the bank from the target ones. A practical testing of the benchmarking technology was carried out on the example of Ukrainian banks, whose stage in 2016 was identified as “intense growth”.
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Hübner-Bloder, G., et E. Ammenwerth. « Key Performance Indicators to Benchmark Hospital Information Systems – A Delphi Study ». Methods of Information in Medicine 48, no 06 (2009) : 508–18. http://dx.doi.org/10.3414/me09-01-0044.

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Summary Objectives: To identify the key performance indicators for hospital information systems (HIS) that can be used for HIS benchmarking. Methods: A Delphi survey with one qualitative and two quantitative rounds. Forty-four HIS experts from health care IT practice and academia participated in all three rounds. Results: Seventy-seven performance indicators were identified and organized into eight categories: technical quality, software quality, architecture and interface quality, IT vendor quality, IT support and IT department quality, workflow support quality, IT outcome quality, and IT costs. The highest ranked indicators are related to clinical workflow support and user satisfaction. Isolated technical indicators or cost indicators were not seen as useful. The experts favored an interdisciplinary group of all the stakeholders, led by hospital management, to conduct the HIS benchmarking. They proposed benchmarking activities both in regular (annual) intervals as well as at defined events (for example after IT introduction). Most of the experts stated that in their institutions no HIS benchmarking activities are being performed at the moment. Conclusion: In the context of IT governance, IT benchmarking is gaining importance in the healthcare area. The found indicators reflect the view of health care IT professionals and researchers. Research is needed to further validate and operationalize key performance indicators, to provide an IT benchmarking framework, and to provide open repositories for a comparison of the HIS benchmarks of different hospitals.
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Portela, Maria Conceição A. Silva, Ana Santos Camanho, Diogo Queiroz Almeida, Luiz Lopes, Sofia Nogueira Silva et Ricardo Castro. « Benchmarking hospitals through a web based platform ». Benchmarking : An International Journal 23, no 3 (4 avril 2016) : 722–39. http://dx.doi.org/10.1108/bij-07-2014-0067.

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Purpose – In a context of international economic crisis the improvement in the efficiency and productivity of public services is seen as a way to maintain high-quality levels at lower costs. Increased productivity can be promoted through benchmarking exercises, where key performance indicators (KPIs), individually or aggregated, are used to compare health units. The purpose of this paper is to describe a benchmarking platform, called Hospital Benchmarking (HOBE), where hospital’s services are used as the unit of analysis. Design/methodology/approach – HOBE platform includes a set of managerial indicators through which hospital services’ are compared. The platform also benchmarks services through aggregate service indicators, and provides an aggregate measure of hospital’s performance based on a composite indicator of the service’s performances. These aggregate indicators were obtained through data envelopment analysis (DEA). Findings – Some results are presented for Portuguese hospitals for the trial years of 2008 and 2009, for which data is publicly available. Details for the service-level analysis are provided for a sample hospital, as well as details on the aggregate performance resulting from services performances. Practical implications – HOBE’s features and outcomes show that the platform can be used to guide management actions and to support the design of health policies by administrative authorities, provided that good quality and timely data are available, and that hospitals are involved in the design of the KPIs. Originality/value – The platform is innovative in the sense that it bases its analysis on hospital’s services, which are in general more comparable among hospitals than indicators of hospital overall performance. In addition, it makes use of DEA to aggregate performance indicators, allowing for user choice in the inputs and outputs to be aggregated, and it proposes a novel model to aggregate service’s efficiencies into a single measure of hospital performance.
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Thèses sur le sujet ""Benchmarking indicators""

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Baltazar, Marcos Charles Pinheiro. « Selection of representative indicators for international Benchmarking practice ». Universidade Federal do CearÃ, 2015. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=15699.

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CoordenaÃÃo de AperfeiÃoamento de Pessoal de NÃvel Superior
Benchmarking is considered one of the best performance analysis techniques to drive actions that will lead the company to a higher performance. The data collection phase is the one that requires more time and effort in the practice of benchmarking. The development of a database with pre-defined indicators favors the comparison of the performance of business processes. The objective of this research is to select a set of quantitative indicators of continuous variables for financial benchmarking practice, profitability, innovation and productivity, that are representative for benchmarking practice in Brazil and worldwide. It also aims to ascertain and list financial indicators of profitability, innovation and productivity used by the Benchmarking Index for corporate awards, journals and business support agencies. Representative indicators are those of widespread use in the business environment, easy to collect primary and secondary source and allow a comparison with banks of national and international data. As a methodological reference, we picked up an european benchmarking system - Benchmarking Index - with financial indicators of profitability, innovation and productivity. Through bibliographical research on corporate indicators and documentary research in technical journals, corporate awards and business support agencies, selected a set of indicators to determine the national database. The indicators were validated by application in micro and small enterprises (MSEs), medium and large companies. It was concluded that it is possible to develop a data base for benchmarking with predominantly financial ratios and profitability. It showed up the implementation of difficulty MSE due to failure to follow these indicators, although many of them can collect the indicators. It was observed also that these indicators are available in specialized magazines and have similar concepts, but with variations in composition. Finally, among the proposed indicators that are well spread in the business world, although there is no similar used in the Benchmarking Index, we highlight the indicators EBITDA, EBITDA margin and EBITDA variation.
Considera-se o benchmarking uma das melhores tÃcnicas de anÃlise de desempenho para direcionar aÃÃes que levarÃo a empresa para um desempenho superior. A fase de coleta de dados à a que demanda mais tempo e esforÃo na prÃtica do benchmarking. A elaboraÃÃo de uma base de dados com indicadores prÃ-definidos favorece a comparaÃÃo do desempenho de processos empresariais. O objetivo desta pesquisa à selecionar um grupo de indicadores quantitativos de variÃveis contÃnuas para prÃtica de benchmarking financeiro, de rentabilidade, de inovaÃÃo e de produtividade que sejam representativos para a prÃtica de benchmarking no Brasil e no mundo. Objetiva-se tambÃm averiguar e listar indicadores financeiros, de rentabilidade, de inovaÃÃo e de produtividade utilizados pelo Benchmarking Index, por prÃmios empresariais, revistas especializadas e por ÃrgÃos de apoio empresarial. Indicadores representativos sÃo aqueles de uso disseminado no meio empresarial, de fÃcil coleta em fonte primÃrias e secundÃrias e que permitam a comparaÃÃo com bancos de dados nacionais e internacionais. Como referÃncia metodolÃgica, escolheu-se o sistema de benchmarking europeu - Benchmarking Index - com indicadores financeiros, de rentabilidade, de inovaÃÃo e de produtividade. Por meio de pesquisa bibliogrÃfica sobre indicadores empresariais e de pesquisa documental em revistas tÃcnicas, prÃmios empresariais e ÃrgÃos de apoio empresarial selecionou-se um conjunto de indicadores para compor o banco de dados nacional. Os indicadores foram validados atravÃs de aplicaÃÃo em micro e pequenas empresas (MPE), empresas de mÃdio e de grande porte. Concluiu-se que à possÃvel elaborar uma base de dados para benchmarking com predominÃncia de indicadores financeiros e de rentabilidade. Evidenciou-se a dificuldade de aplicaÃÃo em MPEâs, devido ao fato de estas nÃo acompanharem estes indicadores, embora muitas delas possam coletÃ-los. Observou-se, ainda, que esses indicadores estÃo disponÃveis em revistas especializadas e que apresentam conceitos similares, mas com variaÃÃes na sua composiÃÃo. Por Ãltimo, dentre os indicadores propostos que sÃo bem disseminados no meio empresarial, embora nÃo haja similares utilizado no Benchmarking Index, destacam-se os indicadores EBITDA, margem EBITDA e variaÃÃo EBITDA.
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Onatere-Ubrurhe, Joyce Ogheneruona. « Developing a benchmarking methodology for the Nigerian transport sector ». Thesis, University of Wolverhampton, 2016. http://hdl.handle.net/2436/620336.

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The Nigerian transport system has been facing challenges due to the imbalance in the transport system. Goods and passenger movements in Nigeria are performed mainly by road, with the railway and inland waterways playing significant, but less important roles. The dominance of road transport in Nigeria has placed obstacles in the way of economic development and has reduced the quality of life for citizens as the large number of vehicles required to meet demand causes congestion and parking issues and, in the main, citizens suffer with high levels of local associated pollution and low levels of security and safety. Decision-makers need support to make the right decisions. Precise and relevant information are required to give a clear overall view of the issues at stake and to monitor the benefits of implementing efficient public transport systems. This research has identified the need to develop an organized, effective and efficient transport system in Nigeria. Key Performance indicators were identified and developed for the Nigerian transport sector, which were used for the survey. A transport users’ survey was carried out in four cities (Lagos, Warri, Ughelli and Benin) in Nigeria, with 474 participants in total comprising both male and female between the age ranges of 20-70, the results of the survey was analysed and Lagos RII values were the lowest among the four cities falling below 0.60. However there is a similar case of low RII values between the four Cities, which was Security during evening/night and Accessibility during evening/night. The UK survey results was also analysed and the RII values were above 0.80 indicating a very high performance of the UK transport system. Data on highway robbery incidents in Nigeria was also collected and analysed and it was found out that there will be a continuous increase in highway robbery incidents in Nigeria if adequate security measures are not put in place. A Strategic Benchmarking was done between Nigeria and United Kingdom because the United Kingdom is a developed country with a more organized transport system compared to Nigeria hence it was seen as a best practice. Also the spearman’s rank correlation coefficient was done between the United Kingdom and Nigeria survey results and there was a perfect positive correlation (rs =1) for Motor parks/Bus stops/Stations and very strong positive correlation (rs = 0.9) for Vehicles. In other words Nigeria can adopt the United Kingdom public transport strategy into its transport system because it will have a very positive impact on the development of the Nigerian transport sector. Therefore, having identified the challenges of the Nigerian transport sector and possible solutions, a Strategic Action Plan has been proposed for the Nigerian transport sector to: assist policy makers in making decisions, assist security personnel in taking proactive measures against transport insecurity, enhance the overall performance of the transport system.
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Stefani, Rafael Zimmermann. « Estabelecimento e uso de benchmarks na sustentabilidade do desempenho de processos industriais ». reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2010. http://hdl.handle.net/10183/23926.

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O tema desta dissertação consiste no desenvolvimento de uma metodologia para comparar o desempenho de diferentes unidades industriais, abordados em usinas de um grupo siderúrgico. O objetivo principal deste trabalho é, utilizando indicadores que melhor avaliem o desempenho industrial, definir benchmarks entre as unidades, comparar as boas práticas existentes e direcionar ações para a gestão da rotina e da melhoria. Para tanto foram escolhidos os indicadores industriais mais representativos dentro do processo em estudo, e a partir deles desenvolveu-se uma ferramenta de comparação, baseada em conceitos estatísticos, calculou-se o desempenho comparativo entre diferentes unidades do grupo, indicando um procedimento de benchmarking interno. Conclui-se que há a possibilidade de avaliar a sustentabilidade do desempenho utilizando indicadores parametrizados, capazes de revelar quaisquer alterações no desempenho, além da aplicação do método estruturado de benchmarking para ajudar na priorização de investimentos, recursos para projetos e demais ações de rotina e de melhoria.
The subject of this work is the application of a methodology to compare the different industrial units performance, covered in mills of a steel group. The main objective of this work is, using indicators that best evaluates the industrial performance, define benchmarks between mills, and compare best practices and direct actions to routine and improvement management. Therefore, the most representative industrial indicators has been choose in the process in study, and based on this, a comparable tool has been deployed, and using statistics concepts, the performance between mills of the steel group has been calculated, using internal benchmarking. In conclusion is possible evaluate the sustainability of performance using parameterized indicators, revealing any change in the performance, beside the application of the methodology of benchmarking to help on prioritization of investments, resources for projects and others routine and improvement actions.
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Penha, Ana Paula Pires Martins. « Benchmarking na área de gestão de resíduos ». Master's thesis, Instituto Superior de Economia e Gestão, 2004. http://hdl.handle.net/10400.5/645.

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Mestrado em Economia e Política da Energia e do Ambiente
O presente trabalho incide no processo de avaliação de desempenho na área de tratamento de resíduos sólidos urbanos (RSUs), com recurso ao benchmarking. A gestão dos RSUs tem vindo a fazer face a exigências crescentes por parte das autoridades ambientais bem como dos utilizadores e cidadãos em geral. Trata-se de uma área na qual se tem verificado uma alteração profunda, nos últimos anos, e em relação à qual a informação é ainda escassa ou inconsistente. Neste documento é apresentada uma caracterização da gestão de resíduos na Europa e em Portugal, tendo em linha de conta o impacte da legislação comunitária nesta área. É também abordada a questão da sustentabilidade bem como a utilização da técnica de benchmarking na procura de melhores eficiências nas organizações. Para este estudo foi efectuado um exercício de benchmarking tendo em vista uma comparação de entidades que procedem ao tratamento dos RSUs em capitais da UE-15. Para tal, foram, primeiramente, definidas as variáveis chaves de que dependem as performances de tais organizações e os indicadores ambientais, económicos e sociais apropriados (as traves mestras no que é hoje considerado o desenvolvimento sustentável) tendo em conta a opinião de um painel de stakeholders. Foi, posteriormente, elaborado um questionário o qual foi enviado às respectivas entidades. A informação respeitante às oito organizações que optaram por participar neste estudo foi analisada, o que permitiu tirar algumas ilações, das quais se destaca que as organizações responsáveis pelo tratamento de RSUs na EU-15 têm efectivamente características muito diferentes ao nível de tecnologias utilizadas, dimensão, níveis de subcontratação, e vigência de determinados requisitos legais tais como as taxas verdes. O benchmarking revela-se útil na comparação entre organizações, relativamente a aspectos específicos mas, neste caso, não permite uma efectiva avaliação comparativa da sustentabilidade global, face às realidades distintas em que se enquadram as organizações de tratamento de RSUs
In this dissertation the use of benchmarking to compare the performance of municipal solid waste (MSW) management is analysed. MSW management has been facing increasing exigencies from environment authorities, customers and the general population. MSW management has undergone wide changes over the last years and the information available is insufficient or inconsistent in most cases. A characterization of waste management in Europe is presented, using Portugal as a focus point. The impact of European legislation is studied. The sustainability and the use of the benchmarking technique in the attempt to obtain better efficiencies are also described. A performance benchmarking exercise was carried out to compare the organizations that treat solid waste in the EU-15 capitals. Key variables of waste management and environmental, economic and social indicators were selected (the main aspects of what is today defined as sustainable development) taking into consideration the opinion of several stakeholders. A questionnaire was prepared and sent to the appropriate authorities responsible for the treatment of MSW. The data from the eight organizations that agreed to participate in this study was analysed, and the primary conclusions are that there are significant differences between these organizations regarding technologies, dimension, level of contracts, and the applicability of specific legislation such as green taxes. Due to these differences, the benchmarking is useful concerning the observation of specific aspects, but is not adequate for a comparative global sustainability evaluation.
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Rathor, Ankur. « Web-based Performance Benchmarking Data Collection and Preliminary Analysis for Drinking Water and Wastewater Utility ». Thesis, Virginia Tech, 2013. http://hdl.handle.net/10919/49582.

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High-quality drinking water and wastewater systems are essential to public health, business, and quality of life in the United States. Even though the current performance of these systems is moderate, the concern is about the future performance. Planning can be done for improvement once the current performance of utilities is evaluated, and areas with a scope of improvement are identified. Benchmarking and performance evaluation are key components in the process of continuous improvement for utility\'s performance. Benchmarking helps utilities make policies and programmatic decisions that reduce operational expenses and increase productivity by understanding areas of underperformance, understanding customer needs, developing future plans, and setting goals. This study establishes a strong case for implementing benchmarking methodologies among utilities to evaluate and improve performance.
There are many initiatives on performance benchmarking of utilities but a few of them focuses on one or few area of performance. There are a few initiatives which use subjective indicators. Additionally, consultants visit the utilities for performance evaluation. This research focuses on creating a web-based benchmarking platform for performance evaluation using holistic and quantitative indicators. Practical and robust methodologies are used and the research presents the current performance comparisons among utilities for areas that impact overall utility\'s performance. Web based benchmarking consists of two major parts -- data collection and result visualization. A major contribution from this study is the creation of an online performance benchmarking database. With time more data will be collected which will provide utilities an access to a better database for performance evaluation. The future work in this research will be analyzing the data and results for each participant for each set of indicators, and finding possible reasons for under performance, followed by suggesting solutions for improvement using the best practices.

Master of Science
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Temóteo, Tássia Gaspar. « Indicadores de benchmarking dos serviços de saneamento voltados a populações vulneráveis ». Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/18/18139/tde-25042012-131201/.

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Diante da realidade de segregação residencial existente no Brasil, determinada pela heterogeneidade de renda, de condições sociais entre bairros e distritos, evidencia-se uma sociedade cada vez mais penneada por iniquidades sociais e ambientais. Somado a isto, há o fato do crescimento da concentração populacional em áreas urbanas. Este e outros fatores geram transformações nas estruturas das cidades acentuando conflitos referentes ao uso e ocupação do solo. Tais conflitos requerem agilidade de suprir demandas de fornecimento de serviços essenciais, tais como de abastecimento de água e esgotamento sanitário, especialmente quando se trata destes serviços às populações vulneráveis. Para apoio a medição e visualização desse cenário, de forma a elaborar políticas públicas e empresarias, é fundamental a utilização de indicadores, os quais, no entanto, não estão prontamente disponíveis. Emerge assim a necessidade de proposição de indicadores que mensurem o fornecimento dos serviços às populações vulneráveis em áreas urbanas. Neste contexto, com estudo de caso para o Estado de São Paulo, Brasil, a pesquisa teve como enfoque atuar na interface teórica e prática para proposição de indicadores. Foram realizadas, então, revisão bibliográfica, análise documental e discussão crítica com base no aprendizado do estudo de caso. Doze indicadores foram propostos e um sistema de indicadores de benchmarking dos serviços de abastecimento e esgotamento sanitário voltados às populações vulneráveis foi estruturado. O sistema e os indicadores foram identificados por meio do alinhamento de diferentes visões dos atores, o que permitiu que fossem condizentes com a realidade dos serviços, e posteriormente, mais facilmente implementados.
The income heterogeneity and social conditions between neighborhoods and districts show a society increasingly permeated by social and environmental inequities by means the reality of residential segregation that exists in Brazil. In addition, there is population growth occurred concentrated in urban areas, this and other factors that generate transformations in the structures of cities accentuating conflicts regarding the use and occupation. Such conflicts require flexibility to supply demands for essential services such as to provi de water and sanitation services, especially aimed to vulnerable populations. For the measurement and visualization ofthis scenario, in order to produce the policies and business, it is essential to use of indicators, which, however, are not readily available. Thus emerges the need to propose indicators that measure the provision of services to vulnerable populations in urban areas. In this context, with case study in Sao Paulo State, Brazil, the research was focused on theoretical and practical interface to proposed indicators. Were performed also, literature review, document analysis and critical discussion based on the learning case study. Twelve indicators were proposed and a system of benchmarking indicators for the water supply and sanitation services to targeted vulnerable populations was structured. The framework and indicators were proposed by aligning different views of the actors, in a way to be consistent with the reality of services and more easily implemented.
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Janeková, Jana. « Hodnocení finanční výkonnosti společnosti prostřednictvím benchmarkingu ». Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-241430.

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The master thesis is focused on Evaluation of the Company´s Financial Performance Using Benchmarking Approach. The master thesis consists of three following parts. The first part deals with theoretical methods, especially benchmarking realization and its different types and models. The second part contains evaluation of the current situation in OBB stavební materiály s.r.o. and compares its business to others using benchmarking method. I used public data from financial annual accounts and database Amadeus. The last part includes complete evaluation of the company´s financial performance and recommendation on improvemet of the financial performance in company OBB stavební materiály s.r.o.
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Bochkareva, Ekaterina. « Low EV/EBITDA multiple : inefficient market or a hidden potential for Fortuna Entertainment Group ? » Master's thesis, Vysoká škola ekonomická v Praze, 2016. http://www.nusl.cz/ntk/nusl-264394.

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This thesis was initiated by Penta Investment as a reaction on the significant difference in EV EBITDA multiple of Fortuna and its peers, European listed betting and gaming companies. It seeks to find the reason for more than twice higher multiple and a possibility to increase it by applying best international practices in case there is a feasible way to do it for Fortuna. Three hypotheses address the possible reasons for the difference, peers incomparability, market inefficiency and opportunity for Fortuna to increase the multiple by bringing the most influential KPIs the average level of its peers. The analysis is done with a help of comparative analysis, benchmarking, regression analysis and interviews of equity analysts. As a result, action plan for increasing EV EBITDA multiple for Fortuna is developed.
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Profit, Jochen, Katri Typpo, Sylvia Hysong, LeChauncy Woodard, Michael Kallen et Laura Petersen. « Improving benchmarking by using an explicit framework for the development of composite indicators : an example using pediatric quality of care ». BioMed Central, 2010. http://hdl.handle.net/10150/610160.

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BACKGROUND:The measurement of healthcare provider performance is becoming more widespread. Physicians have been guarded about performance measurement, in part because the methodology for comparative measurement of care quality is underdeveloped. Comprehensive quality improvement will require comprehensive measurement, implying the aggregation of multiple quality metrics into composite indicators.OBJECTIVE:To present a conceptual framework to develop comprehensive, robust, and transparent composite indicators of pediatric care quality, and to highlight aspects specific to quality measurement in children.METHODS:We reviewed the scientific literature on composite indicator development, health systems, and quality measurement in the pediatric healthcare setting. Frameworks were selected for explicitness and applicability to a hospital-based measurement system.RESULTS:We synthesized various frameworks into a comprehensive model for the development of composite indicators of quality of care. Among its key premises, the model proposes identifying structural, process, and outcome metrics for each of the Institute of Medicine's six domains of quality (safety, effectiveness, efficiency, patient-centeredness, timeliness, and equity) and presents a step-by-step framework for embedding the quality of care measurement model into composite indicator development.CONCLUSIONS:The framework presented offers researchers an explicit path to composite indicator development. Without a scientifically robust and comprehensive approach to measurement of the quality of healthcare, performance measurement will ultimately fail to achieve its quality improvement goals.
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Zabala, Iturriagagoitia Jon Mikel. « Benchmarking Regional Innovation Systems : the relevance of efficiency towards their performance ». Doctoral thesis, Universitat Politècnica de València, 2008. http://hdl.handle.net/10251/3787.

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El principal objetivo de la presente tesis radica en la comparación de diferentes metodologías para comparar el nivel de desarrollo de los sistemas regionales de innovación. Una de las principales aportaciones es determinar por un lado el grado de robustez que las metodologías de evaluación de la capacidad innovadora ofrecen en la esfera regional. Tras haber observado las principales características así como las debilidades de dichos métodos, se pretende analizar las posibilidades que ofrece el análisis de eficiencia como método complementario en el estudio de la capacidad innovadora. El por qué de la utilización del concepto de eficiencia como propuesta alternativa a las existentes en la bibliografía radica en que las metodologías existentes están principalmente basadas en el concepto de cuanto más mejor , ya que su principal fundamento está en la cantidad de recursos utilizados, pero no en la forma en la que son empleados. En este sentido, creemos que la otra gran aportación de la tesis consistirá en mostrar la necesidad de incorporar criterios de eficiencia a las metodologías de evaluación (o benchmarking regional) de la capacidad innovadora. La metodología de actuación está constituida por tres principales líneas de actuación que se han definido como prioritarias para la consecución de los objetivos planteados con anterioridad: 1.- Comparar metodologías orientadas hacia la determinación de la capacidad innovadora regional en las comunidades autónomas españolas. 2.- Realizar un benchmarking sobre el Sistema Valenciano de Innovación. 3.- Mostrar la necesidad de complementar las metodologías de evaluación de la capacidad innovadora regional empleando para ello criterios de eficiencia.
Zabala Iturriagagoitia, JM. (2008). Benchmarking Regional Innovation Systems: the relevance of efficiency towards their performance [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/3787
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Livres sur le sujet ""Benchmarking indicators""

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Finansministeriet, Denmark. Structural monitoring : International benchmarking of Denmark. Copenhagen : The Danish Government, 2000.

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Commission, Nigeria National Planning. 2006 SEEDS benchmarking results. Abuja, Nigeria : National Planning Commission, 2007.

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Australia. Bureau of Industry Economics., dir. Science system : International benchmarking. Canberra : Australian Govt. Pub. Service, 1996.

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National Economic and Social Council. Benchmarking the Programme for Prosperity and Fairness. Dublin : National Economic and Social Council, 2002.

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Commission, Nigeria National Planning. Detailed analysis of the 2006 SEEDS benchmarking result. [Nigeria] : National Planning Commission, 2007.

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Bill, Lauer, et American Water Works Association. Qualserve Benchmarking Program., dir. Benchmarking performances indicators for water and wastewater utilities. Denver, CO : American Water Works Association, 2005.

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Organisation for Economic Co-operation and Development., dir. Industrial competitiveness : Benchmarking business environments in global economy. Paris : Organisation for Economic Co-operation and Development, 1997.

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L, Billings Dawn, dir. The high-performing school : Benchmarking the 10 indicators of effectiveness. Bloomington, IN : Solution Tree Press, 2009.

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Thomas, Krafft, EED Project Group et European Emergency Data Project, dir. Health monitoring & benchmarking of European EMS systems : Components, indicators, recommendations. Köln, Germany : EED-Project, 2006.

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Crotty, Pat. Selection and definition of performance indicators for water and wastewater utilities. Denver, CO : AWWA Research Foundation and American Water Works Association, 2003.

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Chapitres de livres sur le sujet ""Benchmarking indicators""

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Turner, David Andrew. « Performance Indicators and Benchmarking ». Dans Quality in Higher Education, 29–39. Rotterdam : SensePublishers, 2011. http://dx.doi.org/10.1007/978-94-6091-684-7_4.

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Kitchin, Rob, Tracey P. Lauriault et Gavin McCArdle. « Indicators, Benchmarking and Urban Informatics ». Dans Understanding Spatial Media, 119–26. 1 Oliver’s Yard, 55 City Road London EC1Y 1SP : SAGE Publications Ltd, 2017. http://dx.doi.org/10.4135/9781526425850.n11.

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Sidibé, Ousmane Oumarou. « Do Performance Indicators Improve the Effectiveness of Development Aid ? » Dans The New Politics of Numbers, 253–74. Cham : Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78201-6_8.

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AbstractInspired by benchmarking techniques, performance indicators have now become essential criteria for measuring the effectiveness of public policies, based on quantitative objectives, in the context of Results Based Management (RBM). They are increasingly used by international donors to guide the delivery of aid to Third World countries. This article attempts to highlight the role of these performance indicators in disrupting public policies in Africa. It highlights their perverse effects, re-examines the meaning of indicator-based management, and rests on the question of the autonomy of countries receiving aid in the conduct of their public policies.
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Klatt, Gosia. « Benchmarking, Taxonomies and Indicators for Evaluating Europe’s Lifelong Learning Systems ». Dans Europe's Lifelong Learning Markets, Governance and Policy, 127–43. Cham : Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-38069-4_6.

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Kochhar, A. K., A. J. Davies et M. P. Kennerley. « Performance Indicators and Benchmarking in Manufacturing Planning and Control Systems ». Dans Re-engineering for Sustainable Industrial Production, 487–94. Boston, MA : Springer US, 1997. http://dx.doi.org/10.1007/978-0-387-35086-8_42.

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Lynn, Theo, Pierangelo Rosati, Edel Conway, Declan Curran, Grace Fox et Colm O’Gorman. « Bringing It All Together : The Digital Town Readiness Framework ». Dans Digital Towns, 165–206. Cham : Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-91247-5_9.

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AbstractDigital technologies are an increasingly important part of societies and economies. International benchmarks suggest that countries and cities worldwide are progressing in their digitalisation efforts. Unfortunately, some parts of society and the economy are under-represented in extant measurement frameworks and composite indices and are in danger of being left behind. This chapter presents an integrated framework for measuring and benchmarking the evolution and development of digital towns. The Digital Town Readiness Framework can be used to obtain an initial characterisation and understanding of key sectors and enabling infrastructure in smaller and rural towns, develop plans for the digital transformation of towns, and benchmark progress against regional, national and international indicators. Methodology and implementation considerations are also presented.
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Hansen, Wendy. « Building Knowledge to Narrow the Gender Divide : Data and Indicators for Women in STEM and International Benchmarking ». Dans Advancing Women in Science, 93–127. Cham : Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-08629-3_4.

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Murabito, Paolo, Marinella Astuto, Fortunato Stimoli et Antonino Gullo. « Indicatori di qualità, sicurezza e benchmarking ». Dans Governo clinico e medicina perioperatoria, 205–22. Milano : Springer Milan, 2012. http://dx.doi.org/10.1007/978-88-470-2793-0_14.

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Simpson, John L., John Evans et Jennifer Westaway. « Toward an Economic and Regulatory Benchmarking Indicator for Banking Systems ». Dans Operational Risk toward Basel III, 359–79. Hoboken, NJ, USA : John Wiley & Sons, Inc., 2011. http://dx.doi.org/10.1002/9781118267066.ch17.

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Gao, Catherine Yuan. « An Indicator Set for Benchmarking University Internationalization Performance Across Nations ». Dans Palgrave Studies in Global Higher Education, 211–71. Cham : Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21465-4_8.

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Actes de conférences sur le sujet ""Benchmarking indicators""

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Béchet, Frédéric, et Christian Raymond. « Benchmarking Benchmarks : Introducing New Automatic Indicators for Benchmarking Spoken Language Understanding Corpora ». Dans Interspeech 2019. ISCA : ISCA, 2019. http://dx.doi.org/10.21437/interspeech.2019-3033.

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Iliadis, N. A., V. F. Perira, S. Granville, M. Finger, P. A. Haldi et L. A. Barroso. « Benchmarking of hydroelectric stochastic risk management models using financial indicators ». Dans 2006 IEEE Power Engineering Society General Meeting. IEEE, 2006. http://dx.doi.org/10.1109/pes.2006.1709283.

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« Applied Benchmarking and Performance Indicators for Facilities Managers of Educational Buildings ». Dans 6th European Real Estate Society Conference : ERES Conference 1999. ERES, 1999. http://dx.doi.org/10.15396/eres1999_172.

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Maslak, Olga I., Mariya V. Maslak, Natalya Ye Grishko, Yaroslava Yu Yaroslava, Olha O. Hlazunova et Dmytro L. Pirogov. « Innovative Safety of the Ukrainian Electrical Industry : Benchmarking Indicators for Provision ». Dans 2021 IEEE International Conference on Modern Electrical and Energy Systems (MEES). IEEE, 2021. http://dx.doi.org/10.1109/mees52427.2021.9598492.

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Bibby, David. « Using Lagging and Leading Indicators and the Importance of Benchmarking Contractor Performance ». Dans SPE Annual Technical Conference and Exhibition. Society of Petroleum Engineers, 2016. http://dx.doi.org/10.2118/181262-ms.

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Avalos-Gonzalez, J. Alberto, J. Jesus Rico-Melgoza, Marcelino Madrigal et Manuel Madrigal. « Total quality management indicators and DEA for Benchmarking the Mexican Electrical Industry ». Dans 2006 IEEE International Engineering Management Conference. IEEE, 2006. http://dx.doi.org/10.1109/iemc.2006.4279893.

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Saeverhagen, Erland, Fouzi Bouillouta, Nazaad Baksh, Celestine Vettical et Vibjorn Dagestad. « Utilization of Key Performance Indicators and Benchmarking Improves Drilling Performance for Several Operators ». Dans SPE/IADC Middle East Drilling Technology Conference & Exhibition. Society of Petroleum Engineers, 2013. http://dx.doi.org/10.2118/166742-ms.

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Brito, Eduardo, Rafet Sifa, Christian Bauckhage, Rüdiger Loitz, Uwe Lohmeier et Christin Pünt. « A Hybrid AI Tool to Extract Key Performance Indicators from Financial Reports for Benchmarking ». Dans DocEng '19 : ACM Symposium on Document Engineering 2019. New York, NY, USA : ACM, 2019. http://dx.doi.org/10.1145/3342558.3345420.

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Sajjad, Saqib, et Haseeb Ali. « Energy Performance Benchmarking of Process Refrigeration Units ». Dans Abu Dhabi International Petroleum Exhibition & Conference. SPE, 2021. http://dx.doi.org/10.2118/207404-ms.

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Abstract Process refrigeration units are one of the major energy consumers at gas processing plants. Owing to the higher energy consumption, evaluation and benchmarking of energy performance of the refrigeration units is very important for identification of energy saving opportunities. In this regard, an energy performance benchmarking study was performed by detailed assessment and evaluation of the existing process refrigeration units to identify potential of energy efficiency improvement. The study encompassed twenty-one (21) process refrigeration units installed at five (05) different sites. The methodology included collection and analysis of design & operation data and review of key variables like percent load, anti-surge valve opening, condensing temperature & pressure and chilling temperature etc. Energy Performance Indicators (EnPIs) considered for the benchmarking were compressor's specific energy, coefficient of performance (COP) and relative COP (RCOP). A thermodynamic model was developed for each unit to ascertain the refrigeration load. Instead of usual high level benchmarking techniques, the study considered unit and equipment level benchmarking which provided better insight of the systems and helped in finding opportunities for energy efficiency improvement. Further, COP which is generally considered as a benchmarking EnPI, only considers refrigeration load and energy consumption, whereas, this study introduced a new EnPI named "Relative COP" which additionally takes into account the chilling and condensing temperatures and gives true energy performance benchmarking.
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Svensson, Inge, Erland Saeverhagen et Fouzi M. Bouillouta. « Driving Rig Performance through Real-Time Data Analysis, Benchmarking, Dashboards and Developed Key Performance Indicators ». Dans SPE Digital Energy Conference and Exhibition. Society of Petroleum Engineers, 2015. http://dx.doi.org/10.2118/173413-ms.

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Rapports d'organisations sur le sujet ""Benchmarking indicators""

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Flaherty, Kathleen. Benchmarking Agricultural Research Indicators Across Asia–Pacific. Washington, DC : International Food Policy Research Institute, 2013. http://dx.doi.org/10.2499/9780896298279.

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Janson, Nils, Lindsay N. Burkhard et Sara Jones. Caribbean Water Study. Inter-American Development Bank, novembre 2021. http://dx.doi.org/10.18235/0003755.

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The Caribbean Water Study describes the operational and financial performance of selected water utilities in the Caribbean as reported by the utilities as well as secodary sources, the situation of non-revenue water (NRW) among these utilities, the financial impact of COVID-19 on the utilites, and the issue of their resilience to natural disasters. Benchmarking of the key performance indicators for water utilities in the Caribbean shows how utilities are performing in relation to their peers across time. NRW is seen to be one of the biggest challenges for water utilities in the Caribbean and one of the most direct ways to improve a utilitys efficiency, financial performance, and quality of service. In addition, reducing NRW contributes significantly to climate change adaptation. Regarding financial impact of COVID-19, the Study found that due to the large decreases in non-residential consumption, most utilities registered a fall in revenues and in average tariffs. The Study elucidated the fact that their small size and limited resources of water utilities make it is difficult for them to recover from the devastation of a storm on their own and post-disaster response, natural disaster preparedness, investments to increase resiliency, and access to funds are of critical importance.
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2023 SDG4 scorecard on progress towards national SDG 4 benchmarks : focus on early childhood. UNESCO, janvier 2023. http://dx.doi.org/10.54676/zslv3583.

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This is the first attempt to assess progress towards the 2025 and 2030 benchmarks, or national targets, that countries set over the past 18 months on seven SDG 4 indicators, in fulfilment of a commitment they made in 2015. The assessment covers the period 2015–20, just before the onset of COVID-19, which disrupted not only education development but also data collection systems.It highlights the importance of the benchmarking process, also recognized by the UN Secretary-General in the Transforming Education Summit in September 2022. Compiling the benchmark database has revealed differences in data sources and indicator definitions used, which will require better coordination between the national and global levels to be resolved. The process further highlights the need for more data, as they are currently insufficient to understand past trends and evaluate future prospects for a number of indicators. In many cases, countries also need to set more and better-informed national targets, notably on the gender gap in completion rates and in learning outcome indicators.This publication surveys overall progress on all benchmark indicators and looks more closely at individual country progress in three of them. One indicator – the participation rate in organized learning one year before primary – is further analysed to understand how progress may be associated with free and compulsory pre-primary education legislation, equity-oriented regulation of private provision, and public spending. Ultimately, the purpose of benchmarking is to encourage countries to link progress with policy change and learn from other countries’ experience.
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