Thèses : « And Trust Company »

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Acosta, Antognoni Hedy. « Trust your company : A multimethod approach based on the Hero model ». Doctoral thesis, Universitat Jaume I, 2017. http://hdl.handle.net/10803/404719.

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The current thesis aims the mediating role of organizational trust based on The HERO Model (Salanova, Llorens, Cifre, & Martínez, 2012) through a multimethod approach. Seven empirical studies confirm the mediating role of organizational trust as an underlying mechanism which mediates the relationship between resources and practices implemented by them and its organizational outcomes. These studies (one qualitative and six quantitative cross-sectional y longitudinal) have been performed using different samples and sources of information, as well as SEM, HLM, and longitudinal analyses. The thesis contributes to a deep understanding of the antecedents and consequences related to the dimensions of organizational trust. This information is an important resource relevant to CEO's in order to make decisions to develop trust in their organizations as an important competitive advantage in modern organizations to be a HERO.
Esta tesis tuvo el objetivo de evaluar el rol de la confianza organizacional basándonos en el Modelo HERO (Salanova, Llorens, Cifre, & Martínez, 2012) a través de una aproximación multimetodo. Siete estudios empíricos confirman el rol mediador de la confianza organizacional, como mecanismo subyacente, entre los recursos y prácticas implementadas y los resultados organizacionales. Estos estudios (uno cualitativos y seis cuantitativos cross-sectional y longitudinal) se han realizado usando diferentes muestras y fuentes de información, así como análisis SEM, HLM y longitudinal. La tesis contribuye a entender en profundidad cuáles son los antecedentes y consecuencias relacionas a las dimensiones de la confianza organizacional. Esta información es un importante recurso para los Gerentes o Gestores de Recursos Humanos para tomar decisiones y desarrollar confianza en sus organizaciones debido a que es una ventaja competitiva en las organizaciones actuales que quieren ser HEROs

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Wadström, Paula. « Trusten - skattesubjekt i Sverige ? : The Trust - recognizable for Tax Purposes ? » Thesis, Linköping University, Department of Management and Economics, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-3440.

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I uppsatsen utreds om det utländska institutet trust kan vara ett skattesubjekt inom den svenska skatterätten. I sitt eget hemland är truster ofta inte att betrakta som ett eget skattesubjekt utan där behandlas trusters förvaltare som dess ägare och därmed även som skattesubjekt vid beskattning av trustinkomst, förmögenhet m.m.

När truster figurerat i svenska rättsfall har ofta trusten, utan närmare motivering, liknats vid en stiftelse. Regeringsrätten har ansett en utländsk stiftelse vara en utländsk juridisk person och en i Sverige begränsat skattskyldig person. Kan även trusten vara ett skattesubjekt? Genom att undersöka det civilrättsliga stiftelsebegreppet har upptäckts att stiftelsebegreppet är långt ifrån enhetligt. Vid en genomgång av stiftelsebeskattningspraxis framkommer att stiftelsebeskattning har tillgripits även på förordnanden som inte är stiftelser i strikt mening och att hänsyn måste tas till hur en rättsfigur ser ut och inte hur den benämns. En diskussion förs även kring ur vilken rättsordnings perspektiv som trusten skall granskas.

This essay deals with the question whether a trust can be recognizable for tax purposes in Sweden. In its home state it is often the trustee, and not the trust itself, who is regarded as the owner of the fund and therefore also liable to income tax etc.

Trusts have often, and without any explanation, been compared to a foundation when it has appeared in Swedish legal cases. The Swedish Supreme Administrative Court has considered a foreign foundation to be recognizable to tax in Sweden. Could that be indicating that also a trust could be recognizable? By examining the concept of foundation it is found that it is far from being uniform. Going through case law regarding foundations and tax one can see that in the assessing of taxes no strict line has been upheld for what is a foundation and what is not. One has to take more into consideration than just the name of a legal figure. The question from what legal system a foreign legal figure, such as the trust, is to be viewed is also brought up to discussion.

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Beccu, Gabriele. « Positive effects of strategic corporate social responsibility ». Master's thesis, NSBE - UNL, 2012. http://hdl.handle.net/10362/9591.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics
In recent years scholars have been developing various theoretical models to measure the effects of corporate social responsibility activities on customer perceptions and on customer-company identification. While significant advances have been made in demonstrating the positive effects of CSR initiatives, little research has been focused on how a structured approach to CSR affects these variables. This study aims to demonstrate the major positive effects of a strategic approach to CSR in comparison to a philanthropic approach, and to provide managers with useful advices for the creation of shared value for the society.

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Mouton, Christoffel Albertyn. « Die invloed van leierskapsvertroue op 'n landboubesigheid / Mouton C.A ». Thesis, North-West University, 2011. http://hdl.handle.net/10394/7293.

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The theme of this study is the impact of leadership trust on an agricultural business, with a primarily goal to establish the relationship between the perceptions on leadership and trust of top and middle level management. Furthermore, this study emphasises the importance of the level of the agricultural businesses leadership and trust profile and the important role that it plays in the business. Quantitative research techniques were used to collect the data and after statistical formulation it was found that the leaders’ perceptions based on leadership based on outcomes were high, although the level of trust was low. The implication of this for management is that they must be aware of the perceptions of their leaders regarding leadership and trust.
Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.

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Florén, Jonas, et Marcus Kian Rousta. « Fostering Innovation and Trust when Contracting Service Suppliers : A Case Study at a Retail Company ». Thesis, KTH, Industriell produktion, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-233235.

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Manufacturing and retail companies outsource their logistics activities to third party logisticsproviders to focus on, and enhance, core competencies. Outsourcing is associated with severalbenefits, e.g. decreasing costs and more flexibility, but it also inherent risks. Uncontrollablebehaviours and suppliers that only act in their own self-interest are common issues that ariseand prevent expected results. During the 21st century, the digitalisation has constantlyrequired companies to acquire new capabilities to cope with new technologies and how to usethem to gain competitive advantage. Therefore, companies choose to outsource IT for thesame reason they outsource logistics. This paper aims to compare outsourcing of logistics andIT outsourcing to draw parallels and highlight differences to create awareness about risks. Aliterature review on third party logistics, IT outsourcing and governance mechanism wasconducted. In addition, a case study at a European retail company, henceforth called Alpha,was carried out. At Alpha, we have investigated how their IT department can work with theirsuppliers, application management service (AMS) providers, to foster innovation and trust.Further, we discuss how Alpha can work with performance measurements to run the ITservices in a resource efficient way. The case study was carried out through two rounds ofinterviews with employees at Alpha.The result shows that there are several similarities between third party logistics and IToutsourcing. The result can be used to create awareness of risks that can arise whenoutsourcing IT. The difference was that studies concerning IT outsourcing emphasized issuescreated by cultural and language barriers, which is not mentioned in studies regarding thirdparty logistics.Moreover, we present a proposal for six areas of improvement for Alpha which can be seen asa foundation for further research.The proposals that we have put forward are as follows:● Develop a travelling agenda for Alpha’s employees to visit service suppliers.● Establishing an innovation fund together with AMS providers● Introduce performance based contracting for AMS providers● Review how Alpha work with and perceive KPIs● Develop a new best practice when contracting AMS providers● Review suppliers role in service development and running business
Varutillverkande företag och återförsäljare förlitar sig ofta på tredjepartsföretag för att utföralogistiska aktiviteter för att fokusera på, och utveckla kärnkompetenser. Outsourcing ärassocierat med flera fördelar såsom minskade kostnader och ökad flexibilitet men detinnefattar också risker. Leverantörer som inte lyssnar på beställaren och som bara agerarutifrån sina egna intressen är problem som kan uppstå. Samtidigt ändras befintliga marknaderi och med digitaliseringen och företag måste agera snabbt för att minska kunskapsgapet somuppstår på grund av digitaliseringen. Företag väljer därför att outsourca IT av sammaanledning som de outsourcar logistik. I denna rapport jämförs outsourcing av logistik och ITför att dra paralleller och identifiera skillnader, för att skapa medvetenhet om vilka risker somkan uppstå. En litteraturstudie kring tredjepartslogistik (third party logistics, 3PL), IToutsourcing, (utläggning av IT verksamhet på entreprenad) och styrningsmekanismer(governance mechanisms) har utförts. Vidare gjordes en fallstudie på ett europeisktvarutillverkande företag, hädanefter kallat Alpha. Hos Alpha undersökte vi hur deras ITavdelningkan arbeta med deras leverantörer, application management service (AMS)providers, för att främja innovation och tillit. Vi diskuterar även hur Alpha kan jobba medstyrmedel för att driva verksamheten på ett resurseffektivt sätt. Fallstudien utfördes genomtvå rundor av intervjuer med anställda på Alpha.Resultatet visar att det finns flera likheter mellan att outsourca logistik och IT. Resultatet kananvändas till att skapa medvetenhet om vilka risker som kan uppstå när man outsourcar IT.Skillnaden var den språk- och kulturbarriär som uppstår när man outsourcar IT till företagsom ofta är baserade utomlands, något som forskningen kring tredjepartslogistik ej berör.Vi presenterar även sex förbättringsförslag för Alpha som kan utgöra grunden för framtidaanalys.De sex förbättringsförslagen är:● Utarbeta en resplan för anställda på Alpha för att besöka AMS leverantörer fysiskt● Introducera en innovationsfond tillsammans med leverantörer där en procentuell andelav kontraktets kostnad går till fonden för att främja innovativt arbete.● Införa performance based contracting med AMS-leverantörer● Utföra en granskning av hur Alpha arbetar med mätetal (KPI)● Etablera en ny best practice vid samarbete med AMS leverantörer● Utreda AMS leverantörernas roll i utvecklandet av nya IT tjänster

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Hafeez, Malik Muhammad. « The role of institutional shareholders in the UK approach to corporate governance : the possible contribution of duties under Company law and Trust law ». Thesis, University of Aberdeen, 2011. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=167710.

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Corporate governance refers to a complementary set of legal, economic and social institutions to protect the interests of corporate owners by securing long-term corporate stability. A corporate governance system is comprised of a wide range of practices and institutions, from accounting standards and laws concerning financial disclosure, through executive compensation, to the size and composition of corporate board all envisaging monitoring responsibility on the part of the investors to protect them from expropriation by managers. Managers’ power and prestige in running a large and powerful corporation give them superior access to inside information and thus a privileged position as compared to the numerous and dispersed shareholders. The principal concern of the present work is the UK-model of corporate governance and the role of institutional shareholders in the governance of their investee companies listed on the London Stock Exchange. The proportion of the listed UK equity market owned by major shareholders grew enormously between the early 1960s and 2008. Whereas in the early 1930s, individual investors had 80% of the securities traded on the London Stock Exchange, now the ownership structure of public listed companies has significantly changed so that institutional investors have become the dominant players on the British financial market with 88.7% share-ownership of listed companies. This significant growth of institutional ownership has coincided with the emergence of self-regulatory corporate governance practices. The British model has played a pioneering role for the development of a self-regulatory approach to corporate governance framework from the Code of Best Practices 1992 to the Combined Code 2008 and the UK Corporate Governance Code 2010 and the Stewardship Code 2010. The self-regulatory approach on the basis of the ‘comply or explain’ principle adopted by the British model has now been in operation for the last two decades. The operational flexibility of the ‘comply or explain’ approach not only encourages the companies to adopt the general spirit of the code rather than the letter but also takes into account the monitoring responsibility of the institutional investors. This latter feature of the UK approach is based on the assumption that institutions have an economically-rational self-interest to monitor and actively engage with their investee companies to evaluate the veracity of their disclosure statements and thus to protect their investments.The crucial question asked by this thesis, however, is why institutional investors are not behaving as the model expects them to and thus why they have in fact been acting as ‘absentee owners’. Their perfunctory monitoring behaviour by adopting a ‘box-ticking’ approach on the basis of a ‘comply or perform’ analysis appears to have contributed significantly to the financial crisis. This thesis moves on from this observation, however, in order to consider whether there is anything that can be done to improve the monitoring behaviour of institutional investors. In this regard, it begins by noting that institutional investors are not homogeneous; some are companies while others are trusts; they face different problems of collective action, short-termism, conflicts of interest and managerial manipulation. The thesis accordingly considers whether there are any existing powers and remedies within company law and trust law that could be brought to bear in order to encourage or even enforce improved monitoring by institutional investors within the UK’s corporate governance model, which even in the aftermath of the financial crisis remains steadfastly wedded to self-regulation.

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Hogan, Stephen P. « Creating parental trust in children's toy brands : the antecedents and dimensions of trustworthy behaviour of toy companies ». Thesis, Brunel University, 2006. http://bura.brunel.ac.uk/handle/2438/5332.

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Based around a case study of the traditional toy industry, the research examines how companies create trust with parents, the main toy purchasers, and the importance of ethical behaviour in trust development when a vulnerable community is involved. Previous literature has revealed that trust leads to mutually beneficial company-consumer relationships but scholars have failed to agree on its definition, dimensions or measurement due to its complexity, diversity and intangibility. Few have distinguished between 'trustworthiness' as a moral quality of organisations and 'trust', which is a consumer judgement about companies and brands, made as part of their purchase deliberations. A review of the literature led to the development of a framework of trustworthy behaviour identifying five sets of antecedents (organisational, individual, control, relational and branding factors) and four key dimensions with related variables - 'Integrity' and 'Benevolence', relating to ethical constructs and 'Commitment' and 'Satisfaction', relating to organisational constructs. The model was then substantiated through qualitative research with a sample of senior managers in 12 leading toy companies and other stakeholders including industry body representatives, retailers and parents. The findings revealed that in a challenging economic climate, trust in toy companies is being driven principally by the marketing offer and by external influencers such as legislators, retailers, licensors, and the media. Examples of good ethical practices were identified, although often unnoticed by consumers, and the worthier companies, for whom trustworthiness was important, appeared to be faring less well economically than companies selling third party brands. Consumers' trust was significant in the preschool market but diminished in importance as children matured when their influence overrode parents' more rational purchase considerations. The research revealed a paradox that parents as well as children are vulnerable consumers who are often bypassed in the marketing process. Whatever children's consumer rights, there will always be a lack of trust in the industry whilst young children rather than parents are so blatantly targeted.

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Gamhed, Martin, et Karin Lönroth. « An Internal View of a Company´s Marketing and Relationships : - How to use marketing internally to strengthen relationships ». Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-15676.

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Satisfying customers’ needs and wants has for a long time been the main focus for many companies, and through this the idea of satisfying the employees’ needs and wants first in order to achieve this has appeared. This has led to a greater focus on internal marketing and thereby the internal customer. It has also in later years been found that internal marketing can be used to build strong internal relationships. Having strong internal relationships has been discovered to be of importance as employees who work with friends work harder, and the work environment becomes more motivating when the relationships between the parties are strong. Considering, that stronger relationships between employees and management as well as between one employee and another is beneficial for the company as a whole, as there is a need to nurture and develop these internal relationships. Therefore building relationships have been proposed as an alternative approach to internal marketing and that this may be the right way to explore the area, however this needs substantial further investigation. This would mean an investigation of how internal marketing can be used for building relationships within a company. It is on this problem that we base this dissertation and choose to raise the question:“How can a company use internal marketing to strengthen the relationships within?”In order to answer this question, literature focusing on internal marketing, relationship marketing and especially what types of factors that is important for building relationships are presented. Based on this literature we have built a proposed model that was tested in order to answer the research question for this dissertation. The model includes five internal marketing tools, which are communication, education and learning, leadership, motivation and recruiting. These were tested to see if they can be used as an aid to strengthen trust and commitment in the company and thereby build stronger relationships between the members. This through analyzing the theoretical framework and the proposed model with a qualitative case study made with Mediaprovider Scandinavia AB including participant observation as well as interviews with focus on the relevant subjects. It was established that companies can use internal marketing in a number of ways in order to strengthen the relationships within. These include using communication, education and learning, leadership, motivation and recruiting as tools that can be adapted in order to achieve this goal. The proposed model was therefore found to be a way of strengthening relationships, however it is beneficial to not only measure strengthened relationships by trust and commitment, as there are other elements that are of importance.

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Shih, Yu Wei, et Anika Koch. « Psychological Safety for Organizational Cultural Change : An exploratory study in a Swedish multinational chemical engineering company ». Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-37520.

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Implementing cultural change is a huge project for any company. Not only is it time consuming, there are also many factors that determine the success of a cultural change. This study aims to explore a number of these success factors from a social perspective of sustainability, in particular the employees’ perspective. The employee’s psychological perspective is more difficult to expose compared to the economic and environmental perspectives, because it has a qualitative nature and cannot be easily captured in quantitative models. However, this does not make the employees’ psychological perspective less important. Recent studies show that psychological safety supports the individual learning process and creates an openness and motivation for change. Results of this study show that a stronger sense of psychological safety can be created by a positive atmosphere among colleagues, a high level of trust, supportive leader behaviors, and systems that facilitate efficient information and knowledge sharing. Furthermore, the study contributes to the field of organizational theory by investigating the role, effect and perception of psychological safety within one multinational company.

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Larsson, Linda. « Användning av svenska stiftelser i fåmansföretagskonstruktioner ». Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Redovisning och Rättsvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18809.

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Denna uppsats syftar till att utreda huruvida ändamålet med fåmansföretagsreglerna kan kringgås genom företagskonstruktioner med svenska stiftelser. I utredningen läggs fokus på fåmansföretagsreglerna samt de regler som behandlar kontrollmöjligheten av en stiftelse. Även de skattemässiga konsekvenser som medförs i en fåmansföretagskonstruktion med en svensk stiftelse behandlas. Syftet med fåmansföretagsreglerna är att motverka att en delägares inkomst som härstam-mar från arbetsinsats i företaget omvandlas till kapitalinkomst. Om en utomstående, direkt eller indirekt, i betydande omfattning äger andel i ett företag eller direkt eller indirekt har rätt till utdelning, tillämpas utomståenderegeln som är en undantagsregel från fåmansföre-tagsreglerna. Tidigare lagstiftning har inneburit att utomståenderegeln har kunnat tillämpats vid ett indirekt ägande. Dagens gällande fåmansföretagsregler omfattar dock även indirekt ägda fåmansföretag. Indirekt ägande genom svenska stiftelser är däremot inte reglerat i lag. Författaren kommer fram till att ett indirekt ägande i ett fåmansföretag genom en stiftelse normalt inte kan anses föreligga, trots att vissa möjligheter finns att kontrollera en stiftelse. Istället blir utomståenderegeln tillämplig då en betydande del i företaget ägs av en stiftelse. För en verksam fåmansföretagare som säljer andelarna i företaget till en stiftelse beskattas dock utbetalningarna från stiftelsen i inkomstslaget tjänst. Detta innebär att kapital som härrörs från arbetsinsats i fåmansföretaget, genom företagskonstruktionen med stiftelsen, inte kan omvandlas till kapitalinkomst. På grund av utomståenderegeln kan dock en delä-gare uppnå skattemässiga fördelar genom att bilda en stiftelse och överlåta tillräckliga ande-lar i fåmansföretaget, trots att stiftelsen då har rätt till utdelning motsvarande sin andel.
The purpose of this bachelor thesis is to analyze if the regulations regarding closely held companies serve their purpose in company structures with Swedish trusts. The regulations regarding closely held companies as well as a founder’s possibility to control a trust are cen-tral in this thesis. In addition the thesis deals with the tax consequences which follow a company structure with Swedish trusts. The purpose of the regulations regarding closely held companies is to prevent income de-riving from work efforts to be converted into capital income. The outsider rule is an ex-emption rule in the regulations regarding closely held companies and is applicable if an out-sider, direct or indirectly, owns a significant share in a company or direct or indirectly has the right to dividends. Shareholders in such companies can be taxed solely for capital in-come. According to previous regulations the outsider rule was applicable when a company was owned indirectly. This is no longer the case, however there are no current regulations covering the situation when a company is indirectly controlled through a Swedish trust. The author comes to the conclusion that although a founder has some possibilities to con-trol a trust, a closely held company can normally not be indirectly owned through a trust. Instead, the outsider rule is applicable when a trust owns a significant share of a company. An active shareholder in a closely held company who sells his shares to a trust will be taxed for salary income for the payments received from the trust. Income that derives from work efforts will therefore not be converted into capital income. However, a shareholder can gain tax advantages due to the outsider rule, by founding a Swedish trust and selling a sig-nificant amount of the shares, even though the trust in that situation has the right to an amount of dividends corresponding to its shares.

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Saindrenan, Céline. « Kartläggning av kompetensutvecklingskultur ur ett medarbetarperspektiv : En kvantitativ studie om hur personer som arbetar med kompetensutveckling upplever sin egen kompetensutveckling ». Thesis, Uppsala universitet, Institutionen för pedagogik, didaktik och utbildningsstudier, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-277240.

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Syftet med denna studie är att undersöka och kartlägga hur medarbetarna på ett företag som arbetar med kompetensutveckling resonerar kring sin egen kompetensutveckling, detta i relation till företagets kompetensutvecklingskultur. De två formulerade frågorna är; Hur ser företagets kompetensutvecklingskultur ut ur medarbetarnas perspektiv samt Hur ser medarbetarnas individuella kompetensutvecklingskultur ut ur medarbetarnas perspektiv. Studien gjordes i samverkan med ett företag och studiens empiri bygger på en enkätundersökning med 69 konsulter som arbetar på olika enheter inom företaget. Den teoretiska referensramen består av Bryk och Schneiders teori om relationell tillit och Wermkes teori om kompetensutvecklingskultur. Studien utgår från tidigare forskning som behandlar kompetensutvecklingskultur ur ett kontextuellt sammanhang samt hur lärande kan beskrivas som en dynamisk process som oavbrutet förändrar individers sätt att tänka, deras uppfattningar och intellektuella förmågor utifrån deras kulturella och sociala kontext. Tidigare forskning berör även hur avgörande förståelsen för såväl den historiska som den konceptuella kontexten är för att skapa tillit inför olika val av källor för kompetensutveckling hos lärare samt forskning som visar på ett starkt statistiskt samband mellan ökad akademisk produktivitet och tillit. Ur resultatet kan utläsas att medarbetarna upplevde att de i hög utsträckning själva tog initiativ till sin kompetensutveckling och att beslutet om kompetensutveckling i hög utsträckning fattades tillsammans med en överordnad. Vidare framkommer det ur resultatet att tilliten på företaget generellt är hög. Dessutom tyder resultaten med några få undantag på att det finns en stark kompetensutvecklingskultur på företaget som grundar sig på idén att det finns en gemensam professionell kultur bland de anställda och att de har gemensamma uppfattningar om hur kompetensutveckling äger rum på företaget.

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Boshoff, Septimus Jakobus. « Minimising taxes for South African companies investing into Africa using Mauritius as gateway ». Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/26403.

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Investors constantly seek to secure business ventures and structures that will provide them with the most tax-efficient consequences by utilising loopholes in tax legislation and exploiting them within the legal requirements. With the recent growing interest in the undeveloped markets in Africa, many South African companies aim to invest into Africa in a tax-efficient manner. Mauritius, being a low tax jurisdiction and having a favourable tax treaty network with a large number of African countries, is an attractive choice for South African companies wishing to set up a platform for investing into Africa. The aim of this study was to address the shortcomings of efficient tax planning and the approach to invest into Africa using Mauritius as gateway for South African resident companies. The study focused on the tax implications of an offshore trust and offshore company incorporated in Mauritius for tax-efficient investing in order to minimise taxes. Therefore this study did not focus on using Mauritius for tax evasion purposes and a qualitative approach was applied, using a hypothetical case study to determine the most tax-efficient organisational structure for minimising taxes. The findings of the study revealed that, on a balance of case law and tax legislation, a tax-minimising organisational structure is largely influenced by its residency status and South Africa‟s control foreign company (CFC) legislation. Residency for an offshore trust and offshore company will be at the place where it is effectively managed. The findings revealed that the tax consequences are similar for an offshore trust and offshore company in Mauritius legislation. However, the hypothetical case study revealed that the impact of the CFC legislation can have negative consequences for a structure where only an offshore company is used, and therefore the ideal tax-minimising structure will be where a South African company uses a combination of an offshore trust and offshore company in Mauritius in order to avoid the possibility of CFC legislation having an impact on such a structure.
Dissertation (MCom)--University of Pretoria, 2012.
Taxation
unrestricted

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Nystrand, Hannah. « Lost in Guanxi : How a Western company should use Relationship Marketing and/or Guanxi in China ». Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19732.

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Purpose: To describe the Relationship Marketing and Guanxi practices of a western company in China, and to create an understanding regarding the interconnection of Guanxi and Relationship Marketing as the foundation of such practices. Method: The research is qualitative with an inductive relation between theory and the empirical findings. With the research design of a case study of the western business-to-business service company ChinaNetCloud. The empirical material was collected through five semi-structured interviews done in China, with influencing persons of the case study organization ChinaNetCloud. Conclusion: Guanxi should be used to facilitate things and should not be established with anyone. To establish relationships are taking more time and will require many activities to maintain them. Relationship Marketing should be used to target other targets than the bases for Guanxi. The relationship are in China based on already existing connections and it is important that the western company is aware of that the relationship are in some cases of more importance than the product or service. Face-to-face meeting should be used in order to establish relationships in the best way. Trust and commitment are also important dimensions in the relationships. A western company should use Guanxi and Relationship Marketing since it is important for both survival and success in China.

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Ma-Tay, Alfonso, et Lorenzo Fascina. « Relational Governance Mechanisms and their effect on Contractual Completeness : A case study within a top European company in the Oil & ; Gas Industry ». Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-39364.

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This document investigates the relationship between the usage of relational forms of governance and the completeness of contractual documents. It further examines howthis relationship is presided by the development of social norms between contracting parties. A case study was conducted within Company X, a top European company in the Energy Sector, where interviews to managers and contractual documents were inspected for aqualitative analysis of the aforementioned relationship. The results indicate that the employment of relational governance mechanisms does affect contractual completeness on one of its two dimensions: contingency adaptability. This aspect is enhanced as relational norms are interwoven in the exchange agreement. A clear connection with the second dimension, term specificity, could not be identified, and is instead attributed to contextual idiosyncrasies such as industry type andgovernance structure design. A theoretical model depicting this phenomenon was developed, including mediating effects by situational variables.

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Stafford, Rowan Bell. « A legal-comparative study of the interpretation and application of the doctrines of the sham and the alter-ego in the context of South African trust law : the dangers of translocating company law principles into trust law ». Thesis, Rhodes University, 2011. http://hdl.handle.net/10962/d1003210.

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This thesis analyses the doctrines of the sham and the alter-ego and their application to the law of trusts in South Africa. Following an initial examination of the historical development of the law of trusts in English law and the principles of equity law, the study focuses on the current legal status of the trust inter vivos in South Africa and the similarities to its English forerunner. The work traces the sham doctrine back to its origins in English law, where the term “sham” was first used in the context of fraud and dishonesty in cases involving matters arising from hire-purchase agreements, and explains how it gradually began to find its place in the law of trusts. During the exploration, the work highlights the cornerstone of the sham doctrine’s development, the Snook test, which in effect became the internationally accepted guideline for any sham trust enquiry. In terms of the alter-ego doctrine, the work highlights the birth of the principle in Australian law and the doctrine’s immediate reception into other common law jurisdictions and its resultant development. The growth, maturity and popularity of the doctrines are key to the thesis and, in the course of the investigation, the study provides a legal-comparative analysis of the treatment of the doctrines in the context of trusts against that in other common law countries. The study then shifts its focus to South Africa’s interpretation and application of these doctrines in trust law, and reveals the erroneous judicial development in which the courts have in some instances mistakenly replaced the sham doctrine with the company law doctrine of piercing the corporate veil or, in other instances, have erroneously conflated the two trust doctrines. The results highlight a breach of a fundamental rule observed overseas – the “no half way house” rule, which specifically cautions against South Africa’s chosen direction when allowing the lifting of a trust’s veil. The study closes with suggestions as to how the country could reconcile the problems underlined in the thesis by means of law reform, as well as offering practical advice for settlors, trustees and beneficiaries, the core of which is given in the handbook that accompanies this thesis.

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Munneke, Antoon Frans, et Manuel Cornu. « The influence of the age difference on trust between young managers and older subordinates : A qualitative study among employees of a Dutch multinational production company ». Thesis, Umeå universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-140382.

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An aging population results in retirement ages going up and the age difference between subordinates and managers growing bigger. Despite an extensive literature review on trust within organizations, we have not been able to identify studies related to the influence of age difference between managers and their subordinates. The main purpose of this thesis is to gain a deeper understanding of the influence of age difference on trust in relationships between managers and subordinates, and more specifically how the age difference influences the trust in the relationship with their older subordinates. Our research question has been formulated as follows: How does age difference influence trust between young managers and their older subordinates? Despite studies on trust increasing in popularity over the last years, we identified a research gap since there is no previous studies addressing the influence of age difference on trust between managers and subordinates. Specifically, the influence of the age difference between young managers and older subordinates and the trust between them in their relationship. In order to fulfil the purpose of our thesis we have conducted a qualitative research, where we gathered qualitative data through the use of semi-structured interviews. These interviews were conducted in a Dutch multinational production company employing approximately 25.000 employees. By analysing the data we gathered through our semi-structured interviews and relating it to the theoretical framework we built up from pre-existing literature, we were able to answer our research question. As a theoretical foundation, we have used the key theories on trust: trust, factors of perceived trustworthiness, antecedent of trustworthy behaviour and employee-organisation relationship. The findings demonstrate that the age difference has influence on an individual’s behaviour, employee expectations and factors of trust. We found an influence of the age difference on benevolence as well as for ability. Young managers are perceived to have different values than older subordinates, resulting in an influence on integrity. Factors related to the social exchange influence trust in other ways as interpersonal relationships have been found to influence the age difference. Finally, the age difference does influence individuals and relational factors due to the expectations of young managers being perceived as strengthening trust with their subordinates. Our thesis has contributed to the theory of trust by gaining a deeper knowledge of the influence of age difference on trust between managers and their subordinates. Also we have opened up new areas for research concerning the influence of age difference on trust in other industries or reversed situations. Our thesis has provided management scholars and managers with a deeper understanding of trust in manager-subordinate relationships, providing young managers with theories on how to improve their relationships with their older subordinates.

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Fourie, Michiel Philippus Willem. « Attracting investment into South African property investment vehicles : evaluating tax ». Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/24354.

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South African property investment vehicles consist of collective investment schemes in property (CISPs), also known as property unit trusts (PUTs) and property loan stock (PLS) companies. The application of sections 25B(1), 11(s), 10(1)(k)(i)(aa) and 64B(5)(b) of the Income Tax Act 58 of 1962 (“the Act”) and paragraph 67A(1) of the Eighth Schedule to the Act result in these property investment vehicles being taxed based on their legal form, that of a trust versus a company, rather than on their common purpose. The South African Revenue Service recognised these inconsistencies in the 2007/8 budget tax proposals and proposed that it be reviewed. In December 2007, National Treasury released a discussion paper on the reform of the listed property investment sector in South Africa. The discussion paper is aimed at adopting a real estate investment trust (REIT) regime in South Africa to make South African property investment vehicles more attractive to foreign investors as well as to address the current tax inconsistencies and fragmented regulation of the South African listed real estate sector. In this study, the current inconsistent tax treatment of these property investment vehicles is reviewed, both as to how they apply to the property investment vehicle and to their respective investors. This study further reviews how REITs in selected other countries are regulated and taxed and National Treasury’s proposals as to how REITs applicable in South Africa should be regulated and taxed. Copyright
Dissertation (MCom)--University of Pretoria, 2010.
Taxation
unrestricted

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Rangiaho, Melina. « Senior management's influence on the contextual components of an organisation that affect creativity : a case study of a New Zealand manufacturing company ». Diss., Lincoln University, 2007. http://hdl.handle.net/10182/351.

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Organisations are under enormous pressure to become more innovative in all areas of their operations if they are going to continue to compete successfully (Leavy, 2003). The first stage of successful innovation is ensuring that creativity, the generation of novel ideas, is achieved (McFadzean, et al., 2004). With regards to an organisation's creative environment, theory has suggested that the basic orientation of a company's support for creativity comes directly from the behaviours of the highest levels of management (Amabile, 1996). Despite this proposed relationship, little empirical research has been conducted that examines the role that senior management of an organisation play in influencing a work environment that stimulates creativity. A research model has been developed that illustrates the possible relationships between the functions of senior managers and the creative work environment of an organisation. Essentially this model is be utilised as a framework to examine how do the management functions create the stimulants and impediments of an organisation's environment that affect creativity? The method used to investigate this research question is a qualitative investigation of two manufacturing plants that operate in a larger New Zealand food processing company. This entailed gathering information through semi-structured interviews with employees from the senior management to lower level employees. In addition, direct observations at the plants and archival data in the form of company reports, articles and prior studies were used to gather further information. From this research, three key findings were established. (1) Amabile, et al's., (1996) theory that a number of variables stimulate creativity, while others impede it, was supported. (2) Trust was found to be the key intervening variable, the foundation, upon which a creative context can be built. (3) The Senior Manager, in the case of this research the Operations Manager and Production Centre Manager, played a crucial role in providing the contextual variables that facilitate creativity. As this research suggests, organisational creativity is complicated by the fact that it is affected by the social dynamics operating between key parties within an organisation. Consequently, it is characterised by informal relationships, freedom and resource allocation that ultimately requires that a level of trust exists between key parties. It is senior management's responsibility to ensure that such a work environment is created. These managers are only able to build trust within their organisations by acting with benevolence, integrity and demonstrating that they are committed to employee creativity.

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Hanell, Malin, et Ugné Wistedt. « Från leverans av paket till kundlojalitet : En kvantitativ studie om vilka leveransdimensioner som i förhållande till förtroende påverkar kundlojaliteten inom e-handeln ». Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-54492.

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Frågeställning: Vilka leveransdimensioner är det som påverkar kundlojaliteten mot ett onlineföretag? Syfte: Syftet med studien är att undersöka vilka leveransdimensioner det är som påverkar kundlojaliteten mot ett onlineföretag utifrån ett konsumentperspektiv. Denna studie ämnar att studera vilka leveransdimensioner som i förhållande till förtroende påverkar kundlojaliteten inom e-handeln. Metod: En kvantitativ forskningsstrategi med en deduktiv ansats genom en enkätundersökning med frågor ur tidigare forskning har utförts vid insamling av primärdata. En teorimodell med tillhörande hypoteser utformades utifrån studiens teoretiska referensram. Det totala urvalet inkluderade 255 respondenter varav 14 var bortfall. Resultatet analyserades genom korrelations- och multivariat regressionsanalys i IBM SPSS-Statistics. Slutsats: Studien visade att samtliga leveransdimensioner hade ett signifikant samband med kundlojalitet och förtroende utifrån korrelationsanalysen. I regressionsanalysen påvisades en indikation på ett kausalt samband mellan leveranstrovärdighet och kundlojalitet i förhållande till förtroende. Indikation på kausalitet framfördes även mellan hållbar leverans och kundlojalitet i förhållande till förtroende. Förtroendet visades vara avgörande för kundlojaliteten mot ett onlineföretag inom ett sammanhang med leveransdimensioner. Därmed visade studiens resultat att de leveransdimensioner som påverkar kundlojaliteten mot ett onlineföretag är leveranstrovärdighet och hållbar leverans.
Research question: Which of the delivery dimensions affect customer loyalty to an online company? Purpose: The purpose of the study is to examine which delivery dimensions affect customer loyalty to an online company from a consumer perspective. This study aims to study which delivery dimensions in relation to trust affect customer loyalty in e-commerce. Method: A quantitative research strategy with a deductive approach through a survey with questions from previous research has been executed when collecting primary data. A theoretical model with associated hypotheses was designed based on the study's theoretical frame. The total sample included 255 respondents of which 14 were not included. The results were analyzed through correlation and multivariate regression analysis in IBM SPSS-Statistics. Conclusion: The study showed that all delivery dimensions had a significant relationship with customer loyalty and trust based on the correlation analysis. The regression analysis showed an indication of a causal relationship between delivery reliability and customer loyalty in relation to trust. Indication of causality was also presented between green delivery and customer loyalty in relation to trust. Trust was shown to be crucial for customer loyalty to an online company in a context of delivery dimensions. Thus, the results of the study showed that the delivery dimensions that affect customer loyalty to an online company are delivery reliability and green delivery.

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Nouri, Divina. « Boat insurance from the customer’s perspective : - A study on what aspects private policyholders value most in Swedish insurance companies ». Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45500.

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People play a major role in the marketing of services, due to the fact services are intangible, and customers look for ways to determine the quality of services. Since services differ from physical goods, service providers need to understand how they affect their organizations. Furthermore, the criterion for satisfaction is different and the customer participates in the process, hence the interest to study this more thoroughly.

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Hudson, Alastair. « Financial derivatives, restitution and trusts ». Thesis, University of London, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.300585.

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Xu, Yi-Rui, et 許益瑞. « The Research to Future Development of Trust Product and Trust Investment Company ». Thesis, 1994. http://ndltd.ncl.edu.tw/handle/13800105795564723002.

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Sheu, Yih Ruey, et 許益瑞. « The Research to Future Development of Trust Product and Trust Investment Company ». Thesis, 1994. http://ndltd.ncl.edu.tw/handle/62474365908124790652.

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Chiu, Yi-Jung, et 邱薏蓉. « The Study of Strategic management for Securities Investment Trust Company under Financial Holding in Taiwan : A Case Study of T Securities Investment Trust Company ». Thesis, 2016. http://ndltd.ncl.edu.tw/handle/r66t6a.

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碩士
淡江大學
管理科學學系企業經營碩士在職專班
104
The government of Republic of China deregulate SITEs(Securities Investment Trust Enterprises) industry and the first investment trust company was established in 1983 and expanded rapidly to 38 firms in 33 years. However the SITEs industry stands on the edge of a number of fundamental shifts that will shape the future of the industry. SITEs industry is along with the situation of limited and overlapping market, most of mutual fund products are similar. Therefore, the firms are facing severe competition in nowadays. This thesis use Porter five forces analysis, SWOT analysis mechanisms to discovery the SITEs industry and T securities investment company, especially the firms belong to financial holding group, that how to use the competitive advantage in a tough environment to face challenges, and utilize niche market to develop business strategy.

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chen, Kohung, et 陳科宏. « An Empirical Study on the Difference in Operating Efficiency and Profitability between Investment Trust Company under Financial and Non-Financial Holding Investment Trust Company ». Thesis, 2006. http://ndltd.ncl.edu.tw/handle/35403498113232530752.

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碩士
實踐大學
企業管理研究所
94
Abstract It has been five years since the establishment of financial holding companies in Taiwan. Over the course of the past few years, there have been a number of major changes in the world financial markets. In Taiwan, we saw the collapse of United Securities Investment Trust Corp. in 2004 and the issues surrounding linked debts in 2005. As a member in the domestic financial market, I have rarely seen any article analyzing the fourteen financial holding companies in Taiwan over the past five years. Therefore, the purpose o this article is to explore whether there are differences between investment trust companies under and not under the financial holding companies in terms of their operating performance. This research applied SAS 9.0 for Windows version program to analyze the data, i.e. the 15 major financial ratios taken from annual reports of the investment trust companies. According to the multivariable statistical analysis by Chou Wen-hsien (2002), there are principal component analysis, path analysis and multivariable analysis, in order. Below are the three purposes of this cross-section performance analysis of the annual reports of Taiwanese investment trust companies in 2005. 1) To explore the financial dimensions that affect the operating performance of investment trust companies in order to map out a reference for the industry. 2) To examine the correlation between financial dimensions and profitability using path analysis. 3) To discuss the differences of the investment trusts under and not under financial holding umbrellas. The research findings are as following: 1. The five dimensions under the principal component analysis are all significant and sufficient to explain. 2. The size of assets under management directly affects profitability through asset management effectiveness and boasts the biggest impact. The path coefficient is as high as 0.29155. In management, this means that given a sufficient size of asset under management, the enhancement of asset management ability increases profits. 3. Secondly, the size of asset under management directly affects profitability, as evidenced by a path coefficient of 0.27253, the second highest degree of affects. In management, this means that asset management size directs impacts profitability. The bigger the size, the great the opportunity to enhance profitability. 4. The size of asset under management directly affects profitability via cash flow dimensions, with a path coefficient of 0.20669. 5. The size of asset under management affects profitability through two layers of direct relationships, i.e. asset management effectiveness and debt paying ability, with a path coefficient of - 0.121291. This means that investment trust companies can significant improve operating performance via the expansion of asset under management, superior asset management abilities and sufficient liquidity to pay debts. 6. To summarize the above finding from the path analysis, the total effect of asset size under management and all the financial dimensions to profitability is 0.649479. 7. In terms of financial performance, the empirical study finds that the investment trust companies under the umbrella of financial holding companies are significantly different from those not under such an umbrella in debt paying abilities.

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Pi-Fang, Hsieh, et 謝碧芳. « The study for strategies of C Securities Investment Trust Company ». Thesis, 2002. http://ndltd.ncl.edu.tw/handle/77324353377634851974.

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碩士
國立政治大學
經營管理碩士學程
90
Summary This research paper is based on a case study, which is in compliance with Dr. Wu Se Hwa’s theory in his book called “The Nine Theories with the Strategy” to discuss the C Securities Investment Trust Company’s (Company C) change in business scope, core resources and relationship network strategies, and the coordination between them; finally, the progression of the dynamic competence frontier. The Taiwan Government officially announced the “Rules Governing Securities Investment Trust Enterprises” in 1983, and it opened up the setup of the Securities Investment Trust Company in Taiwan. The Company C was founded 10 years ago with over 11 billion total assets under its management, is now considered at the 4th place among all the SITEs. The 10 years operating experiences of the Company C has undergone 2 major turning points in 1996 and 2000, respectively. For the convenience of conducting this case study, this research paper will base one the developments of this 2 turning points as the studying period. The findings are as following: 1. The full domestic mutual fund product lines and innovation of launching specific equity funds are the key to enlarge the business scope. 2. The company is also devoted to increase customers’ investment return, aggressively eliminating the investment and trading risk from the investment portfolio. Eventually, these practices become the core resources of the company. 3. With its parent company’s resources and the expansion of channel sales, Company C aggressively strengthens its business relationship network. 4. Based on the strength of its accumulating core resources, Company C has developed full mutual fund product lines and built its business relationship network. 5. Company C also tried to launching new funds and establish northern, central, and southern branches in order to provide beneficiaries with more values of it’s products. Also, the accumulated core resources could provide the beneficiaries with more efficient services. With these two qualities complementing each other, Company C could strengthen its capacity and improve its fund’s ranking ultimately. 6. The increasement of asset under management and beneficiaries depends on the entire sales system. Also, the completeness of a network relationship is to continuously increase the total assets. Suggestions: 1. Using the resource from Parents Company in order to bring out diversification onshore overseas mutual fund products. 2. The continuous improvement of fund performance of a mutual fund company will last longer and would also enhance long-term core competence. 3. Improvement on the equity funds selling ability and increasing both equity and bond funds sales are the causes to the ideal assets management.

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Lang, Chen-Yu, et 陳玉朗. « The Competitive Strategies for Developing Trust Transaction in National Bank- Case Study of a National Bank (trust company) ». Thesis, 2009. http://ndltd.ncl.edu.tw/handle/53967050741031964810.

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碩士
輔仁大學
管理學研究所
97
Over the past decade, due to a swift economy grow, the national average household income and accumulated personal wealth in Taiwan have increased exponentially. In addition, the availability of assortments of capital assets in the market and the relationship between capital asset has added its complexity. As a result, the demand for trust investment, capital assets management, and related services has since skyrocketed similar to that of developed countries such the U.S., Japan and other European countries. In addition to the new market demand, the establishment of legal framework also contributed to the rapid expansion and prosperity of the trust fund investment services provide by banking industry. Specifically, the trust laws were passed and took effect in 1996, its administrative regulations and procedures were finalized in 2000 and supplemental tax laws were subsequently announced. As a result, the trust investment services and personal financial management service have become one of the leading forecast indicators for future major business opportunity. Facing the versatile financial market and the changes of government regulations, how the banking industry should do to stand out in the trust investment service sector and how to develop a strategy in this ever-competitive market has become the most important challenge. Through articles reviews, supplemental data collections and interviews, this study utilized qualitative approach to analyze actual data from banking industry and has concluded that the following three factors affect the trust investment service market: 1. Extremely competitive environment 2. The trust investment service is easily copied; consequently, it reduces the profit margin 3. The threat from other professional’s services and alternative solutions This study concludes that having solutions for the above three factors would ensure the competitive edge. Accordingly, this study suggests that the following areas should be focused on in making a decision in this versatile market to ensure a success. 1. Increase the effectiveness and efficiency of the technology information system 2. Expand the assortment of services 3. Develop marketing strategy that targeting on meeting customer’s need 4. Value the strategic management of human resource.

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Lu, Hsin-yi, et 盧欣怡. « A Case study on Bussiness Strategy of Securities Investment Trust Company ». Thesis, 2012. http://ndltd.ncl.edu.tw/handle/6684mj.

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碩士
國立臺灣科技大學
財務金融研究所
100
The government of Republic of China planned to deregulate SITEs (Securities Investment Trust Enterprises) industry since 1983 to stabilize as well as to internationalize Taiwan financial market. The development over the last 25 years of this financial market has expanded from 4 firms in the beginning to nearly 40 firms at present time. Because of the regulatory restrictions, firms in this industry provide similar products and services, along with the situation of limited and overlapping market, firms are facing severe competition in nowadays. Therefore the utilization of business strategy to upgrade firm’s competitive advantage in a tough environment is the utmost issue for the top management. The purpose of this research is to analyze the Company’s management strategies using SWOT analysis mechanisms. That is, to conduct an in-depth analysis on how the Company establishes its core value, as well as developing strategic plans and implementing relevant actions in order to react to this fast changing business environment. With the clearly identified core value, the Company builds up its long-term competitive advantages to aggressively responding to the business environment and customers’ requests. The business management logic of the Company can be used as reference by other domestic securities investment trust companies.

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YING-CHIEH, HUANG, et 黃英杰. « The Feasibility of Private Hedge Funds for Investment Trust Company in Taiwan ». Thesis, 2007. http://ndltd.ncl.edu.tw/handle/63190972456973554169.

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碩士
輔仁大學
科技管理學程碩士在職專班
96
The milestone of capital management has come since law of investment trust and consulting had been established in 1st November 2004. More and more new business has been opened up, such as alliance with different industry, private equity fund, overseas fund and etc. Hedge fund, one type of private equity fund, also gained developing opportunity. The purpose of this analysis is to discuses the influence of developing hedge fund in Taiwan, feasibility of developing hedge fund in Taiwan and related issues. First of all, in order to understand current situation of developing hedge fund in Taiwan, this analysis would study essence of hedge fund, managing model in different country, as well as background factor of developing other fund in Taiwan. Moreover, how investing strategy of hedge fund influence use and limitation of financial market in Taiwan would be discussed. The finding of this analysis shows investment trust industry in Taiwan has maturity feasibility of developing private equity hedge fund. But limitation from regulation and government managing policy has taken the critical role that affects development of hedge fund in Taiwan. Finally this analysis would provide several suggestions.

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Monchambert, Charles Rene Jean, et 孟查理. « How can behavioral integrity increase the performance of a company through trust ? » Thesis, 2015. http://ndltd.ncl.edu.tw/handle/13226417269278933804.

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碩士
國立中山大學
國際經營管理碩士學程
103
This thesis’ purpose is to bring new elements to how, through management bias such as integrity and trust, we can increase employees’ performance in a company. This subject has been picked by personal interest but also to try to expand the existing academic literature about it. Among the hypotheses we will emit, we will give management leads to enhance individual performance in a company. After developing, in our first part, the different concepts attached to this subject (divided into 5 chapters), we will elaborate our hypotheses from this theoretical framework. Then, in our second part, our empirical framework, we will prove or reject these hypotheses. To do so, we will analyze our respondents’ answers to our interview guide, administrated in one to one interviews. In this thesis, as we will see further, the two hypotheses we will test will be “lack of trust towards manager is due to lack of communication” and “competitive environment leads to decrease of interest for trust”. These hypotheses are tied to our core question, how behavioral integrity, through trust, can increase company’s performance. Because this topic is really wide, we had to focus on these two specific aspects of our subject, with a peculiar attention to the “how”, as we will see in the empirical framework. The results we obtained were not exactly those we were expecting. We hope that researchers and managers will find an interest in our work, seen that we tried to confront concepts that might seem to be opposite, such as trust in a competitive environment. We wish you a good reading.

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Yun-YenLu et 呂昀諺. « Analyzing the effect of Social Responsibility Significance on Bad-image Company Trust ». Thesis, 2017. http://ndltd.ncl.edu.tw/handle/e4427g.

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碩士
國立成功大學
企業管理學系
105
Many previous studies on corporate social responsibility show that firms should choose social responsibility that is highly relevant to their careers and that consumers will have a more positive response. But there are also negative image for the enterprise research shows that negative companies must be selected social responsibility which is lowly relevant to their careers, and two of them have contradictory; and the past on the implementation of negative corporate social responsibility research is relatively less than the research on normal company. The research on the impact of the social interests of corporate social responsibility on corporate trust is discussed and analyzed. Using the experimental design method to establish two scenarios to obtain information. And choose the spirits brand as the representative of the negative business. Among the research structures, the independent variables are the social benefits, and the variables are the company trust, and the attribution theory is included as the mediator variable. The degree of the involvement of the consumers is related to the moderator variables. The data analysis shows that the social responsibility of social significance has a significant impact on the company trust, and found that consumers in good faith in which the impact of the intermediary effect, and consumer image improvement is not, nor found that consumers The degree of adjustment has the effect. Therefore, the results of this study deduced that the social interests of the social interests of the significant and corporate trust has a close relationship, and consumer motivation to the enterprise, will be in good faith as a sincere attribution, and will not have the image Improve the motive and produce the idea of distrust And then have an impact on corporate trust. Said that when negative corporate social responsibility to implement social responsibility must carefully consider the social benefits of social significance and whether to give consumers a sincere feeling, otherwise it may lead to doubt for the company's trust, contrary to the original business to achieve the results.

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Huang, Pin-Kai, et 黃品凱. « A Study on the Influential Factors of Stock by Investment Trust Company Holdings ». Thesis, 2004. http://ndltd.ncl.edu.tw/handle/39566252467510676644.

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碩士
臺中健康暨管理學院
經營管理研究所
92
This study aims to discuss the relation between stock by Investment Trust Company holdings and the characteristic of stocks. The dependent variable was stock’s rate of return, market value, price-earning ratio, return of asset, return of equity and revenue growth rate. The independent variable was the Investment Trust Company Net Buy and the proportion of stock-holding of Investment Trust Company. Empirical period is from the second quarter of 2001 to the third quarter of 2003. This study focused on the electronic stocks in Taiwan Stock Market. We adopt the multi-regression analysis and three stage least square approach. The research discovers: the Investment Trust Company has obvious buying action toward stocks with high rate of return, and low price-earning ratio, it would like to hold stocks with high rate of return, high return of equity, high return of asset and high revenue growth rate.

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Chao, Shuang-Wei, et 趙霜微. « An Empirical Study:Institutional Investor Entrust Investment Advisory/ Investment Trust Company To Investment Discretion ». Thesis, 2003. http://ndltd.ncl.edu.tw/handle/06472676861622539238.

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碩士
國立交通大學
經營管理研究所
91
When the Investment Discretion has been passed on June 30, 2000, Institutional Investor has a new kind of financial instrument. However, one and a half year later, transaction is not as good as prediction. The research applies the Agency and Related Theories in marketing by Mark Bergen etc in1992 as a basis. In terms of the surveys to 500 large institutional Investor ranked by enterprises in Taiwan, We can understand what are the factors affecting Institutional Investor to entrust Investment Advisory/ Investment Trust Company to Investment Discretion. The result shows that institutional investors pay attention to the characters of Investment Advisory/ Investment Trust Company, including of six factors “background” 、“seriously control” 、“establishing system” 、“kindly service” 、“profession” 、“taking investor measurement”. Then, which factors are dominant depends on different kind of investors. In the evaluation of several environment factors about entrusting agency to investment, from the basis data of institutional investor, the difference of age, capital and employee’s members in all factors is significant; the difference of public outstanding in the factor —the amount of entrusting and the kind of entrusting asset is significant; the difference of industry in the factor — the amount of entrusting, the kind of entrusting asset, the target of investment and the environment at entrusting is significant. At last, suggestions are proposed to institutional investors according to the result of the study.

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Peng, Li-mei, et 彭莉媚. « the effect of investment trust company''s marketing mix on mutual fund flow ». Thesis, 2007. http://ndltd.ncl.edu.tw/handle/56181838770030071151.

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碩士
國立中正大學
企業管理所
95
Merger and acquisitions exist in investment trust company in recent years. They symbolize new starts and situations. Because the main object of merger and acquisitions is the strategic cooperation. They find niche products in their benefic field, use their investment professions and marketing channels to create better profit for their customers. In Sirri and Tufano (1998) research, they used complex TNA, expenses and media attention as variable and construct meaningful measures of search costs and marketing efforts to test the effect of each variable on mutual fund flow. It can be said the most completed research targeting on the marketing 3P of investment trust company. The sample includes 254 open-end Taiwan funds that have an investment objective of equity, bond and balance. These data include information on open-end Taiwan funds offered to the public from January 2002 through December 2006. For each fund, the database contains：TNA, complex TNA, standard of fund return and fund age. Besides, we also classify the other variables with marketing 4P. They are total fund quantities in a complex fund、front-end load、management fee、total fee、changed in front-end load、changed in management fee、changed in total fee、advertisement expense、advertisement numbers、the number of newspaper media and the number of channels. The conclusions are：一、Product：(1)there is a negative relationship between TNA and flows；(2)there is a positive relationship between complex TNA and flows；(3)there is a negative relationship between total fund quantities in a complex fund and flows；(4)there are the same conclusions in equity, bond and balance fund. 二、Pricing：(1)total fee and front-end load have negative relationship with flows, there is a positive relationship between management fee and flows；(2)changed in front-end load and changed in total fee have negative relationship with flows, there is a positive relationship between changed in management fee and flows；(3) equity fund and bond fund：there is a positive relationship between (changed in) front-end load and flows；there is a positive relationship between (changed in) management fee and flows；there is a negative relationship between (changed in) total fee and flows；(4)balance fund：there is a negative relationship between front-end load and flows；there is a positive relationship between management fee and flows；there is a positive relationship between (changed in) total fee and flows；there is a positive relationship between changed in front-end load and flows；there is a negative relationship between changed in management fee and flows. 三、Promotion：(1)there is a positive relationship between advertisement expense and flows；there are the same conclusions in equity, bond and balance fund；(2)there is a negative relationship between advertisement numbers and flows；there are the same conclusions in equity, bond and balance fund；(3)there is a positive relationship between the number of newspaper media and flows；there are the same conclusions in equity and balance fund. 四、Place：there is a positive relationship between the number of channels and flows；there are the same conclusions in equity and balance fund.

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Yang, Wen-Li, et 楊雯麗. « Discussing the Cooperative Will Factors between Insurance Broker's Company and Life Insurance Company-Trust and Channel Conflict as the Moderating Variables ». Thesis, 2009. http://ndltd.ncl.edu.tw/handle/24395036232792241710.

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碩士
國立成功大學
企業管理學系專班
97
Nowadays, developing the cooperative relationship between the organizations is to make a further better interaction that can create greater value benefits. Enterprise must sing the contract with other organizations in order to accomplish the goal that can create the huge values. As it has chosen another cooperative organization, both will recognize each other’s role & right & duty and thus will develop the various trading activities. The result of this effort will be developed into cooperative relationship and will go on sustaining the long-term partners’ relationship that can create lasting competitive advantages for both sides and can obtain the greatest benefits to reach win-win. The purposes of this research are to survey the effect of cooperative will on insurance broker's company and life insurance company. The organization quality and reward system is to observe the life insurance company of position of insurance broker's company. Besides, it is to understand the influence on the cooperative will of trust and channel conflict as the variable effects. For the reason it will be different in trust and channel conflict, there is no absolute quality, so cause this research to study by Moderating variables. The Multiple Regression Analysis is used to test the hypotheses in this study. The population of this research consists of registered insurance brokers company that in Taiwan, sending out 600 questionnaires altogether,532 responses were received, effective sample were 431. The results of study were as follows: 1. Organization quality has significant and positive effects on cooperative will 2. Award reward system has significant and positive effects on cooperative will 3. Trust will strengthen the relationship between organization quality, reward system and cooperative will 4. The channel conflict has nothing to do with cooperative will in organization quality and award reward system. The results of this research are as follows: Life insurance company should strengthen their organization quality and offer favorable reward system in order to attract the insurance broker company and acquire benefits for both sides. Insurance broker's company should select the life insurance company carefully and his core mission is to take customer's right to carry off good insurance contract and defend the rights plus benefits for the customer; what is more, it can really fulfill the insurance broker's task.

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Chen, Pei-Ju, et 陳佩瓀. « The Study of the Relationship Between Mutual Fund Channel and Security Trust Investment Company ». Thesis, 2004. http://ndltd.ncl.edu.tw/handle/63850375045526351327.

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碩士
國立臺灣科技大學
管理研究所
92
The sale of mutual funds relies highly on the channel of banks in Taiwan. If the Security Trust Investment Company (STI company) can control the channel of the banks, it will help STI companies gain high market share. The point of this research is the relationship between the criteria of STI company and the sale incentives of financial consultants. Besides, the usage rate of information source will influence the criteria in selecting STI company, which is another research topic. After interviewing managers and financial consultants of several banks, we generalize some criteria and incentives. We found that the image factors, product factors and commission that STI company have are critical to banks. After completing questionnaire , we conclude that incentives of financial consultants will not influence the criteria of STI company. Moreover, the more the banks value information source , the more they regard highly on the image, product and commission of STI company. The conclusion suggests the objectives which banks and financial consultants pursue are not identical and it is difficult for STI company to the promote of mutual funds. Monopolized by huge Financial Holdings Company , the STI companies struggle hardly. For STI company to maintain well relationship with banks is important. At last, there are some suggestions for future research, such as the influence of innovative marketing strategy that STI companies develop and personality of financial consultants on the sale of financial product.

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Allen, Darren K. « Diagnosing Social Support and Performance Management : A Case Study of Contextual Ambidexterity in a Manufacturing Company ». 2013. http://scholarworks.gsu.edu/bus_admin_diss/20.

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This study diagnoses performance in a mature manufacturing company based on an inquiry into contextual ambidexterity. Previous research has shown that creating a high performance context is founded upon the constructs of performance management and social support; however, this research has been conducted in fast evolving, relatively young companies such as software design firms. To date, no research has shown if a well established manufacturing firm can create a context with high levels of performance management and social support establishing a high performance environment and therefore be contextually ambidextrous. The presented contextual ambidexterity inquiry considers social support based upon four specific types of support, namely emotional, appraisal, informational, and instrumental support. Within social support, the concepts of trust and burnout are also vital in establishing the proper culture to achieve high performance. Further, performance management is founded upon human capital management established in a suitable corporate culture. In this study, this approach to a contextual ambidexterity inquiry is applied within the context of a U.S. based division of a global manufacturing company based on a survey, participant observation, and individual interviews. The research contributes to both the academic and practitioner environments with a greater understanding of the antecedents of high performance in an environment outside that of a young, fast evolving software firms. Further, it is shown that a high performance context may exist within organizations that are vastly different from those previously studied. In addition, this study offers an approach to a contextual ambidexterity inquiry with refined definitions and measures based on established constructs as well as new constructs. The implications of these additions to our understanding of contextual ambidexterity to both academia and practice are discussed and several avenues of future research are proposed.

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Szu-Yun, Pan, et 潘思云. « The Effects of Trust on the Effective between Insurance Company and Insurance Agents, Brokers'' Relationships ». Thesis, 1998. http://ndltd.ncl.edu.tw/handle/86508647661147719306.

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碩士
銘傳大學
管理科學研究所
86
The main purpose of present study is placed on the relationships among organizational mutual trust, perceived task performance and mutual satisfaction. So far organizational mutual has been proved as one of the most important factors influencing the formation of organizational cooperatively. Mutual trust has been differentiating between mutual perceived trustworthiness and trusing behaviors. We develop a trust-based model of effective selling partner relationships and test it in the context of the insurance industry. Using Linear Structural Equation modeling analysis of 137 insurance agents and brokers. We founded that three dimensions of mutual perceived trustworthiness, which in turn differentially affected three trusting behaviors. Through empirically examining, we will dicuss the results of hypotheses, and some implications will be offered.

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Pan, Si-Yun, et 潘思云. « The Effects of Trust on the Effective between Insurance Company and Insurance Agents, Brokers' Relationships ». Thesis, 1998. http://ndltd.ncl.edu.tw/handle/53901134747406931867.

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Chen, Chun-Chung, et 陳俊忠. « The Effect of Trust and Relationship Commitment On Organizational Performance Among Construction Company and Contractor ». Thesis, 2013. http://ndltd.ncl.edu.tw/handle/59599173989118124361.

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碩士
嶺東科技大學
高階主管企管碩士在職專班
101
This thesis, “The Effect of Trust and Relationship Commitment On Organizational Performance Company and Contractor.”, adopts questionnaire interview, which was conducted with convenience sampling. Two hundred(200) questionnaires were distributed, and one hundred sixty four(164) valid copies were collected. This survey mainly adopted SPSS statistical program to process analytical methods and techniques, such as descriptive statistical analysis, reliability analysis, validity analysis, exploratory factor analysis, T-test, ANOVA, regression analysis, and more. The above analyses will help understand the the Relationship Between Trust, Relationship Commitment, and Organizational Performance. The quantitative analysis reveals that (1) "Trust" has a positive effect on "Organizational Performance"; (2)"Relationship Commitment" has a positive effect on "Organizational Performance"; (3)"Trust" has a positive effect on "Relationship Commitment". Basing on the findings, Housing Company and Contractor are suggested to build Trust, Relationship Commitment. In this way, Organizational Performance will be expected.

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游惠齡. « The study of managing knowledge approach to internet marketing:a case on A investment trust company ». Thesis, 2006. http://ndltd.ncl.edu.tw/handle/46978251532256512831.

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42

Chang, You-Yi, et 張友益. « The Performance Evaluation of The Performance Evaluation of Technology Mutual Funds for Taiwan Trust Company ». Thesis, 2013. http://ndltd.ncl.edu.tw/handle/02378092917390184282.

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碩士
國立雲林科技大學
財務金融系碩士班
101
This study is to measure the performances and sustainability of thirty‐one Taiwan investmet trust’s technology mutual funds over the period of January 2007‐ December 2011 using Sharpe ,Treynor,and Jensen indices. The analysis which is done on the monthly, quarterly, semi‐annual, annual and nearly two to five years bases comes to the following empirical conclusions: 1. Applying Sharpe ,Treynor,and Jensen as evaluation indices, investment performance of technology mutual funds indicates a consistency in the long term. 2. Regardless of Sharpe, Treynor and Jensen performance indicators, the thirty‐one Taiwan stocks open technology mutual funds from January 2007 to December 2011, YongFeng high‐tech fund performs the best in the long term, and Ontario high‐tech fund performs the worst. 3. Between 2007and 2011, in eight time segments,namely ,quarterly,semi‐annual, annual and nearly two to five years, and under either Sharpe ,Treynor,and Jensen indicator, the performance analysis indicates inconsistent sustainability and sometimes reversal, that is a better term followed by a worse one, and vice versa.

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Craven, John. « Assessing antecedents of customer engagement for a South African fertilizer company / John Craven ». Thesis, 2013. http://hdl.handle.net/10394/10676.

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The postmodern ultra-competitive global marketplace makes it difficult for companies to hold on to customers. This is especially true for industries that are driven by commodity products, and the South African fertilizer industry is not excluded from this statement. It is therefore important that companies not only operate to create loyal customers, but also increase and maintain a high level of engagement with their customers. This study measures customer engagement for a South African fertilizer company. In doing so, the study makes use, firstly, of a proposed customer engagement model, secondly, a customer engagement questionnaire and, thirdly, factor analysis as a statistical tool to identify the underlying construct embedded within the data. The results show that only five factors Trust, Involvement, Integrity, Repurchase and Loyalty are antecedents for customer engagement. These factors explain 76% of the variance. Furthermore, it is important to note that all the antecedents were regarded as important by the respondents, and all but one exceed the required 75% level of excellence. The data were tested for reliability and showed excellent reliability in excess of 0.90, as measured by Cronbach alpha. The main finding of the study is that a new model for customer engagement in the fertilizer industry is proposed. This model can be used by future researchers in the fertilizer industry, as well as other agriculture related industries.
MBA, North-West University, Potchefstroom Campus, 2014

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Teng, Hua-Hsing, et 鄧華興. « A Study of Relationships Benefits、Trust and Commitment Relationships:A Multi-level Marketing Company as an Example ». Thesis, 2012. http://ndltd.ncl.edu.tw/handle/f8rr9s.

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碩士
國立東華大學
管理學院高階經營管理碩士在職專班
100
Morgan and Hunt (1994) stated the KMV (Key Mediating Variables；KMV) model with Trust and Commitment, and focused on the elements, trust and commitment, in the partner relationship. In this study, the author use the KMV model to clarify the Relationship benefits, Trust, and organization commitment between the the up layer, organization, and the dealers in multilevel marketing industry. According to the empirical data, the author proof the relationship benefits related with Trust and Commitment in the relationship building stage. In this study, I chose a multilevel marketing company to sampling. The total number of the questionnaire is 400, and returns 310 questionnaires. Finally, there are 222 valid samples. According to the result, I find that the higher「higher confidence benefit of relational benefit of higher level dealer」of lower sales will cause the higher “Trust” to the organization; the higher 「special treatment benefit of relational benefit of higher level dealer」of lower sales will cause the higher “Trust” to the organization; the higher of 「higher confidence benefit of relationship benefit of company」 will cause the higher “Trust” to the organization. The “Trust” relate with “Organization commitment” positively. The finding shows that the higher expectation to the higher sales’ positive behavior will increase the willing to stay in the group and the emotional and norm recognition of the lower sales.

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CHEN, CHAO-CHUAN, et 陳朝泉. « The Study on Operational Performance Influence of Domestic Investment Trust Company on Its Mutual Fund Performance ». Thesis, 2002. http://ndltd.ncl.edu.tw/handle/68733498207272436738.

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碩士
國立高雄第一科技大學
財務管理所
90
Abstract This research refers to previous fund investment behavior and fund performance to construct the financial ratio that sufficiently represents the securities investment trust company’s performance. Besides the relation study is made on f subordinate fund performance to serve as reference for investors in selecting the fund. This research adopts total assets turnover rate, operational expense rate, operational growth rate and flow ratio and long-term capital appropriateness rate of seven securities investment trust companies for the past seven years to conduct the related research on annual average performance of subordinate funds. The research data is regarded as panel data and is equipped with cross-sectional and time-series. The calculation method is Seemingly Unrelated Regressions（SUR）.The empirical study finds out , The operational performance of securities investment trust companies does not demonstrate the consistency on the influence of fund performance. The financial data of international securities investment trust companies does not demonstrate the interpretative ability of fund performance. And find out ABN-AMRO Investment Trust Company demonstrate the interpretative ability, the disturbance among companies has mutual influence relation on fund performance under multiple regression test.

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Su, Serena, et 蘇奕璇. « Trust Earning Components of Salesperson on Customer-Firm Relationships—the Life Insurance Company as an Example ». Thesis, 2005. http://ndltd.ncl.edu.tw/handle/25340602681262180762.

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碩士
逢甲大學
國際貿易所
93
Since Berry presented his paper “Relationship Marketing” in 1983, relationship marketing has had an international breakthrough during the 1990s. It is an important subject that customer’s trust of salesperson transfers to customer’s trust of company. According to Hawes, Mast, and Swan (1989), as a seller and buyer must trust each other in order for more collaborative relationships, the burden of earning customer trust is placed on the salesperson. Although Doney and Cannon (1997) suggested that the interpersonal trust engendered by salespeople can transferred to the supplier firm. However, there are many facets of trust of salesperson such as: honest, customer oriented, dependability, competence, and likeability. Therefore, in this research, we are going to examine exactly which facets of trust would have direct effect on trust of organization. Furthermore, Bagozzi, Gopinath, and Nyer (1999) proposed that different people could have different emotional reactions to the same event or happening. Consumers are more likely to be involved in a product decision according to their purchasing experience. Therefore, this research will discuss the importance of emotions on relationship behavior. Referring to the empirical study, this research body targeted at the customers who insure five top insurance companies in Taiwan, and collected the questionnaires by the personnel’s distributions. Then 151 completed questionnaires were yielded in total (80﹪response rate). Verified by factor analysis, Pearson correlation analysis, and LISERAL, we found the research result as follows: 1. Customers perceive competence and likeability of insurance salesperson, has a significant positive effect on customer perceives dependence of insurance salesperson. 2. Customer perceives the trust earning components, dependence of insurance salesperson, has a significant positive effect on customer’s trust of insurance company. 3. Customer’s trust of insurance company has a significant positive effect on customer’s anticipation of future projectability with the insurance company. 4. Customers will generate the reciprocal emotions when they interact with insurance salesperson, and these reciprocal emotions include cheerfulness, enjoyment, fondness, and amusement. These reciprocal emotions are not high thermal emotions (relational emotions) and will not moderate the effects of customer’s trust of organization. But if the customers are aroused emotions through interactions with insurance salesperson that disagree they feel cheerfulness or enjoyment or fondness or amusement very much, they might have anticipation of future projectability with the insurance company. Finally, according to above research findings, insurance companies should training salespeople to have the trust earning components. Moreover, salespeople have to raise customers’ positive emotions in interaction process. Then customers will be able to maintain long-term relationships with insurance companies.

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Hsu, Cheng-Sheng, et 徐政勝. « Effect of Intension and Trust on Knowledge Sharing among Relationship Learning–a Case of h Company ». Thesis, 2014. http://ndltd.ncl.edu.tw/handle/h5g3p7.

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碩士
龍華科技大學
企業管理系碩士班
102
In this study, h Company's suppliers as a target, to Effect of Cognition and Trust on Knowledge Sharing among Relationship Learning. This study used questionnaire survey, issued a total of 160 questionnaires, 133 valid questionnaires, efficiency is 83.13%. In this study, use reliability and validity analysis, regression analysis, hypothesis testing to analyze the data. The conclusions are following: First, about demographic variables, the senior managers of the knowledge sharing cognitive are significantly lower than the other and the 21 years of seniority are obviously significantly lower than other groups. Secondly, the knowledge sharing cognitive growth has significant influence to Trust, explicit knowledge and tacit knowledge sharing intension. Moreover, the knowledge sharing cognitive threat has significant positive influence to Trust. Third, the trust has a positive influence to implicit knowledge sharing intension. And trust has mediate effect for knowledge sharing cognitive and knowledge sharing willingness. Fourth, knowledge sharing cognitive growth has greatest impact to the knowledge sharing willingness in all afcets.

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Yeh, Shih-Hsiang, et 葉世祥. « The Causal Effects among High-Tech Industries Employees’ Personality, Trust, and Interpersonal Relationships for H-company ». Thesis, 2013. http://ndltd.ncl.edu.tw/handle/97292197610280563828.

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碩士
龍華科技大學
商學與管理研究所
101
The development of high-tech industries boosts economics in Taiwan, so as such, government identifies this business section as a significant expansion sector. In such a highly competitive industry, companies must consider the issue of increasing competitive advantages in order to make profit. However, developing companies must deal with complexity, on the other hand, employees also have to utilize intelligence for producing key products. This study, a case study of H company, explores the interrelationships among employees’ personality, trust, and interpersonal relationships via 254 returned usable questionnaires. The statistical results are as follows: (1)personality is positively related to interpersonal relationships, (2)trust is negatively related to interpersonal relationships, and (3)trust has mediation effects on personality and interpersonal relationships.

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Lee, Chin-Ying, et 李金英. « Entrusting Decision of Public Service Pension Fund:The Viewpoint of Investment Trust Company Attribute and Operation Performance ». Thesis, 2007. http://ndltd.ncl.edu.tw/handle/77397502580157813621.

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碩士
國防管理學院
國防財務資源研究所
95
The research constructs outsourcing selection decision for the Pension Fund from investment trust company, investors and shareholders. We discuss with the benefits of individual investors, investment trust company shareholders and both benefits of them. We apply Data Envelopment Analysis (DEA) to measure the efficiency for domestic investment trust companies and use Tobit regression analysis to explore the factors which affecting performance. The main findings are (1) overall efficiency has a significant negative relationship with the product of focus ratio and market share and a significant positive relation with the market share; (2) from the view point of mutual fund investors, buy/sell turnover rate is very important; (3) from view point of stockholder, the company size, market share, focus ratio and the product of focus ratio and market share are significant variables; (4) local/foreign ratio and fund style concentration ratio is not significant in all the models. According to the above results, the outsourcing selection decision of Pension Fund should avoid outdated investment trust companies, and should choose the investment trust companies with higher market share and various types of fund.

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FU, YANG CHIA, et 楊家福. « The Relationship of Commitment and Trust between Customers and Customer Service Staffs of a Telecommunication Company ». Thesis, 2009. http://ndltd.ncl.edu.tw/handle/66748138002893328208.

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碩士
樹德科技大學
經營管理研究所
97
Following the trend of time and the technological development, relationship marketing has become a popular and important marketing concept. Relationship marketing does not only focus on the combination of different types of customers to different products, it also establishes long stable relationship with customers to obtain their lifetime values. In the theories of relationship marketing, trust and commitment usually appear as a pair and can’t be separated. If one of the items is neglected or omitted, the relationship of the parties might only be a transition period of the agreement. The purpose of this study is to investigate the effects of the service of the telecommunication company’s service staff toward the commitment of the customer. Based from the literature review, this study established the constructs of the telecommunication company’s service staff such as commitment, trust, reputation, communication, opportunistic behavior and shared values in trust and commitment relationship. The customers of telecommunication company A were used as subjects to investigate the effect of each construct toward commitment (repurchase intention). This study adopted the Partial Least Square (PLS) method of the Linear Structure. The results found that: 1. Reputation has no significant direct effect on cognitive trust. 2. Communication has a positive effect toward cognitive trust. 3. Opportunistic behavior has a positive effect toward cognitive trust. 4. Shared values has a positive effects toward cognitive trust. 5. Reputation has a positive effect toward affective trust. 6. Communication has a positive effect toward affective trust. 7. Opportunistic behavior has a positive effect toward affective trust. 8. Shared values has a no significant direct effect on affective trust. 9. Cognitive trust has a positive effect toward commitment. 10. Affective trust has no significant direct effect on commitment.

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