Tesis sobre el tema "Tableau de bord d'indicateurs"
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Drognat-Landré, Noëlle. "Conception et réalisation d'un tableau de bord à partir d'indicateurs d'activité pour le SCD de Lyon 1". [S.l.] : [s.n.], 2003. http://www.enssib.fr/bibliotheque/documents/dcb/M-2003-PRO-07-lyon1-vol1.pdf.
Texto completoChoffel, Denis. "La production d'indicateurs de gestion : trois études de cas en management public". Thesis, Metz, 2007. http://www.theses.fr/2007METZ003D.
Texto completoThe State administrations and the public organisations in France have deeply evolved since the decentralisation of 1982 followed by the "Loi Organique" relative to the “Lois de Finance LOLF”. One impact of this emergent context on the management control takes the form of new management tools applied in the public organisations. This dissertation draws lessons on the production of indicators (the conception and architecture of a pertinent approach, the construction of different indicators and the articulation among them, and finally the exploitation and the updating of these indicators) based on three field studies conducted in public managements. The first contribution of this study is practical. The results and recommendations concerning the crucial periods of the construction and the application of indicators provide actionable knowledge to the concerned professionals. Secondly, a methodological contribution may be highlighted as multi-methods have been used (two action-researches, one participant observation, and one quantitative analysis). The combination of these different approaches reinforces the validity of the results. Moreover, this study draws up a literature review on the management control related to specific form of organisations and on the level of practices and different actors. Finally, the study shows how to articulate, for the same process of activities modelling, between measurements related to shared vision and more objective measurements. It is the articulation of these two types of measurements which strengthens the applied system and assures the adhesion of the field actors
Fosse, Sarah Faure Anne. "Propositions de tableaux de bord et d'indicateurs pour la fonction documentaire du Ministère de la Culture et de la Communication". [S.l.] : [s.n.], 2004. http://www.enssib.fr/bibliotheque/documents/dessid/rsfosse.pdf.
Texto completoAndriamanantena, Aina Ndrianjara. "Écosystème d'innovation circulaire dans les territoires industrialo-portuaires, caractéristiques et enjeux : Les cas de Dunkerque (France) et North Sea Port (Belgique/Pays-Bas)". Electronic Thesis or Diss., Littoral, 2024. http://www.theses.fr/2024DUNK0700.
Texto completoThe aim of this thesis is to shed light on the mechanisms involved in the transition of industrial port territories to the circular economy using a project management tool. The circular economy, which makes it possible to close the loop in the life cycle of materials, offers this type of territory the opportunity to redirect its economic development towards a more sustainable model. Although circular economy activities are developing in European industrial port territories, institutional work on the circular economy in this type of territory is currently limited mainly on identifying these activities. This provides little detail on the transition that is taking place in the territory or the role of the stakeholders. To understand the mechanisms behin this transition, we therefore propose to analyse the conditions for implementing these circular economy activities using a project management tool in the form of a dashboard of indicators created specifically for this type of territory. Our analysis is applied to two cases : Dunkirk, as a pioneer of industrial ecology in France, and North Sea Port, because of its special nature, resulting from the merger of the ports of Ghent in Belgium and Zeeland in the Netherlands. These two cases allow us to demonstrate the impact of our management tool on concrete projects. From a theoretical point of view, the thesis therefore contributes to putting the circular economy back on the port scale by mobilising the concept of the innovation ecosystem. On an empirical level, it provides a management and analysis tool for circular economy projects aimed at stakeholders and managers
Périgny, Dominique. "Étude de l'implantation d'un tableau de bord équilibré en contexte PME /". Thèse, Trois-Rivières : Université du Québec à Trois-Rivières, 2007. http://www.uqtr.ca/biblio/notice/resume/30032799R.pdf.
Texto completoPérigny, Dominique. "Étude de l'implantation d'un tableau de bord équilibré en contexte PME". Thèse, Université du Québec à Trois-Rivières, 2007. http://depot-e.uqtr.ca/1386/1/030032799.pdf.
Texto completoMorana, Joëlle. "Le couplage supply chain management - tableau de bord stratégique : une approche exploratoire". Aix-Marseille 2, 2002. http://theses.univ-amu.fr.lama.univ-amu.fr/2002AIX24003.pdf.
Texto completoIllien, Gildas McAdam Daisy. "Quel tableau de bord pour la BPI ? l'évaluation au service du changement /". [S.l.] : [s.n.], 2003. http://www.enssib.fr/bibliotheque/documents/dcb/illien.pdf.
Texto completoManteigas, Mónica Paula Pires. "Aplicação do “Tableau de Board” na empresa Thyssenkrupp elevadores". Master's thesis, Instituto Superior de Economia e Gestão, 2016. http://hdl.handle.net/10400.5/12529.
Texto completoO controlo e monitorização do desempenho das organizações é uma área que tem vindo a crescer ao longo dos anos, devido ao aumento de competitividade e também ao controlo mais apertado dos custos. Neste sentido, as ferramentas de controlo de gestão, ganham relevância, pois satisfazem os requisitos das organizações. Neste projeto é desenvolvida uma proposta para a criação de uma ferramenta de controlo de gestão, o tableau de bord. Esta ferramenta de controlo de gestão é particularmente indicada para os centros de responsabilidade em que a vertente operacional é mais saliente. O caso em estudo é o centro de responsabilidade de Lisboa centro da filial portuguesa da Thyssenkrupp A.G., empresa internacional na área do aço, que integra várias unidades de negócio, entre as quais a unidade de negócio da elevação. A metodologia utilizada foi de carácter qualitativo, com recurso à análise de entrevistas com os gestores de departamentos. A ferramenta proposta visa auxiliar os gestores na tomada de decisão, fornecendo em tempo útil informação sobre os objetivos de curto prazo e longo prazo. De futuro, sugere-se a implementação de um balanced scorecard ao nível estratégico, para medir o desempenho geral da empresa em Portugal, ajudando a divulgar a estratégia da empresa e a comunicar os objetivos dos diferentes centros de responsabilidade.
The control of organizational performance is an area that has been growing over the years, due to an increase of competitiveness and also to a tighter control over the costs. In this sense, management control tools, gain relevance as they satisfy the requirements of the organizations. In this study a proposal for the creation of a management control tool is developed, the tableau de bord. This management control tool is particularly suitable for the responsibility centers where the operational side is more salient. The case under study is the Lisbon responsibility center of the Portuguese subsidiary of ThyssenKrupp A.G., international company in the steel area, which includes several business units, including the business unit of elevation. The methodology was qualitative in nature, using de analysis of interviews with managers of departments. The tool proposal aims to assist managers in decision making, providing timely information on short-term and long-term goals. In the future, it is suggested the implementation of a balanced scorecard at the strategic level to measure the company?s overall performance in Portugal, helping to disclose the company´s strategy and communicate the objectives of the different responsibility centers.
Guimond-Prévost, Gabriel. "Élaboration d'un tableau de bord géospatial pour l'aide à la décision en viabilité hivernale". Mémoire, Université de Sherbrooke, 2011. http://hdl.handle.net/11143/5469.
Texto completoTaillat, Marie Caroline. "Tableau de bord et contrôle de gestion sociale : application à l'établissement SNECMA d'Evry-Corbeil". Paris 2, 1996. http://www.theses.fr/1996PA020082.
Texto completoThe works of research which gave rise to this thesis consisted in studying up a social boards system intended for the manufacturing, administrative et trading managership's hierarchies of the evry-corbeil site of the snecma compagny. Starting from the basis that the firm performance could not increase without a direct involvement of the hierarchy in its employees management, the objectives were to further the expansion of a taking part management. This one must allow to set up a constant dialogue on the site between per sonal managership, decentralized operational units and hierarchical structure. Seen from its side of information system, the social board presents a coherent plan of datas which allows a synoptic reading of economical and social activities of the firm : activity, performance, costs, abilities, remuneration, trainings, strained relationships, phenomenons of power and of all the social events arising from that (absenteeism. . . ). As a tool for social management control and for social piloting, it allows to set up links with financial management control, and is used as an help to decision in accordance with the general policies of the firm
Fernandez, Guillaume. "Mesure et lisibilité de la performance globale et durable : modélisation d'un tableau de bord intégrateur". Thesis, Lyon 3, 2015. http://www.theses.fr/2015LYO30010.
Texto completoNos travaux portent sur l’objet d’observation scientifique suivant : mesure et lisibilité de la performance globale et durable, appliqué au champ des organisations de l’économie sociale et solidaire.Notre objectif est de démontrer qu’il est possible de créer un système de contrôle de gestion de la performance globale et durable (PFGD), qui intègre les diverses dimensions visibles et cachées de la performance économique et sociale des organisations de l’économie sociale et solidaire, tout en contribuant à augmenter la lisibilité de la PFGD auprès des parties prenantes internes et externes.Nous commençons notre exposé autour de la question des enjeux de la mesure de la performance globale et durable (désormais PFGD), avec un focus spécifique sur notre champ composé des organisations de l’économie sociale et solidaire (désormais OESS). Ensuite, parmi les différentes approches abordées, nous concentrons notre analyse sur l’ingénierie de la mesure socio-économique. Au regard de notre problématique, cette approche semble proposer des éléments de réponse à la fois sur la globalité et la durabilité de la performance, mais aussi sur sa lisibilité pour les parties prenantes. La deuxième partie de notre thèse présente notre proposition, qui prend la forme d’un outil spécifique du système de contrôle de gestion socio-économique : le tableau de bord de pilotage et de mesure de la PFGD. D’une part, nos résultats détaillent les dégradations de la PFGD, rendues visibles par une approche qualimétrique d’explicitation des coûts et des performances cachés. D’autre part, nous expliciterons de manière qualitative les différentes illustrations du manque d’intégration de la PFGD. Enfin, nous proposons un modèle, ainsi qu’un exemple de tableau de bord, qui intègrent à la fois une visibilité accrue de la PFGD, ainsi qu’une lisibilité augmentée pour les parties prenantes internes et externes
Rosa, Júnior Adílio Xavier da. "Modelo de Tableau de Bord de Gestion para empresas brasileiras com base na contabilidade por atividades". Florianópolis, SC, 2003. http://repositorio.ufsc.br/xmlui/handle/123456789/84862.
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O presente trabalho visa contribuir para a evolução dos sistemas integrados de controladoria e gestão, propondo a aplicação de um modelo de controle de performance global, o Tableau de Bord de Gestion, com base em informações obtidas através da Contabilidade por Atividades, utilizando-se de indicadores financeiros e não-financeiros, de modo integrado. A integração eficaz entre os indicadores de desempenho baseados na Contabilidade por Atividades e o Tableau de Bord de Gestion, um sistema de controle de gestão que visa a eficiência e a estratégia empresarial constitui-se em uma importante vantagem competitiva, na medida em que possibilita a otimização de tomadas de decisões estratégicas nos processos de negócios e permite a definição de objetivos, enfatizando a função #controller# para a gestão estratégica das organizações. Dentro deste contexto, o Tableau de Bord de Gestion, um sistema de gestão estratégico, visual, conciso, objetivo, integrado à Contabilidade por Atividades, pode propiciar uma grande contribuiçãoa à gestão estratégica das empresas brasileiras, focando para seus objetivos estratégicos e permitindo aos seus gestores traduzir com facilidade e transparência a estratégia dentro da ação, identificando e reforçando os fatores chaves de sucesso. O estudo caracteriza-se como uma pesquisa aplicada, cuja natureza tem caráter exploratório e inicia-se com uma revisão bibliográfica, abordando a importância da Gestão, Controle de Gestão e da Contabilidade por Atividades e conceitua o Tableau de Bord de Gestion. Descreve uma proposta de modelo de Tableau de Bord para empresas brasileiras e apresenta um estudo de caso com a aplicação do respectivo modelo em uma empresa do setor elétrico, concessionária de serviços de energia elétrica. Finalmente, conclui propondo recomendações e sugestões de aplicação do TBG em empresas brasileiras de outros ramos de atividade. The present work aims to contribute for evolution of controlling and management integrated systems, proposing the application of a global performance control model, the Tableau de Bord de Gestion, based in informations obtained through the Accounting for Activities, using of financial and not- financial indicators, of integrated way. The effective integration between the performance indicators based in the Accounting for Activities and in the Tableau de Bord de Gestion, a management control system that aims at efficiency and the managerial strategy it constitutes in an important competitive advantage, in the measure where enables the outlets strategic decisions optimization in the business processes and allows the definition of objectives, emphasizing the controller function for the organizations strategic management. Inside this context, the Tableau de Bord de Gestion, a strategic management system, visual, concise, objective, integrated to the Accounting for Activities, it can propitiate a big contribution to the strategical management of brazilian companies, focusing for their strategic goals and allowing to your managers translate with easiness and transparency the strategy inside the action, identifying and reinforcing the success key factors. The study it characterizes as an applied research, whose nature has exploratory character and it begins with a bibliographical revision, boarding the Management importance, Management Control and of the Accounting for Activities and concepting the Tableau de Bord de Gestion. It describes a model proposal of Tableau de Bord for brazilian companies and introduces a study of case with the respective model application in a electric company, concessionary of electric power services sector. Finally, it concludes proposing application recommendations and suggestions of TBG in brazilian companies of other kind of activity.
Juglaret, Frédéric. "Indicateurs et tableaux de bord pour la prévention des risques en santé-sécurité au travail". Phd thesis, Ecole Nationale Supérieure des Mines de Paris, 2012. http://pastel.archives-ouvertes.fr/pastel-00819109.
Texto completoMarsauche, Maud. "Informations pour la décision, préfiguration d'un tableau de bord environnemental pour le SCOT : application au SCOT sud Loire". Phd thesis, Ecole Nationale Supérieure des Mines de Saint-Etienne, 2009. http://tel.archives-ouvertes.fr/tel-00788066.
Texto completoRosário, Dirceu César Lopes do. "Avaliação da performance organizacional: uma análise da utilização do tableau de bord e do balanced scorecard em empresas portuguesas". Master's thesis, Instituto Superior de Economia e Gestão, 2009. http://hdl.handle.net/10400.5/1146.
Texto completoEsta dissertação investiga a temática da avaliação da performance e dos seus sistemas, concentrando-se no tableau de bord (TB) e no balanced scorecard (BSC). O objectivo é analisar os aspectos que caracterizam e distinguem estes dois instrumentos e verificar de que forma são utilizados em algumas empresas portuguesas. Neste contexto, apresentamos uma breve descrição dos aspectos teóricos destes dois conceitos, fazemos uma sintética incursão nos seus estudos empíricos publicados e analisamos o seu processo de adopção, concepção, implementação e os seus impactos na gestão num conjunto de empresas portuguesas de diferentes sectores. Partindo de uma abordagem qualitativa, fundamentada na metodologia do estudo de caso e baseada em entrevistas, análise documental e observação, verificámos que, em todos os casos estudados e numa ou mais fases da implementação do BSC e do TB, foi possível verificar a “customização” desses sistemas, tendo em conta as características e necessidades individuais das empresas adoptantes. Este facto deu origem a sistemas relativamente híbridos, que apresentam características diferentes (e, nalguns casos, divergentes) daquelas apresentadas na literatura, com destaque para o (des)equilíbrio na quantidade, natureza e análise dos indicadores de performance. Confirmou-se a importância da participação da gestão de topo e intermédia, do processo de comunicação (estratégico, táctico e operacional) entre os diferentes níveis hierárquicos e de elementos internos como a natureza das actividades e a estrutura e a cultura organizacionais na definição das características dos sistemas estudados. Foi possível aferir, também, acerca da relevância que os processos complementares de controlo continuam a exercer, sendo de destacar o papel do orçamento, enquanto fundamento para o planeamento de curto e médio prazos das empresas e como elemento de base para as comparações com os resultados obtidos no âmbito do BSC e do TB. Constatou-se, ainda, a importância da consistência na utilização dos sistemas de avaliação da performance na sua legitimação e na sua aceitação por parte dos utilizadores.
This dissertation investigates the adoption and implementation of performance measurement systems focusing on the tableau de bord (TB) and balanced scorecard (BSC). The objective is to see how these tools are used in Portuguese firms and analyze what’s the importance of that usage. Using a qualitative approach based on the case study methodology we found that both TB and BSC are customized in order to fit the specific needs of the adopting firms. Thus, it was possible to find hybrid tools which are different from, and sometimes against, the literature. We also found that most of the firms still emphasizing their financial performance, neglecting others perspectives of their strategy. More evidence suggests the importance of: (1) the top managers’ participation; (2) the communication process among the different hierarchical levels; (3) the organizational culture and some others internal elements and (4) the budget and the budgetary process as a complementary tool of control. It was possible to see that, as suggested by the contingency literature, the size and dimension of an organization can be related to the use of performance measurement systems. All the firms which have adopted the BSC used to have performance indicators but had to change to a formalized tool because of the increase of the complexity associated to the increase of their dimension.
Oliveira, Maria Lucinda Lança de. "O controlo de gestão, fator de sustentabilidade numa multinacional: estudo de Caso: HEMPEL (Portugal) Lda". Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2016. http://hdl.handle.net/10400.26/27791.
Texto completoO contexto empresarial, nas últimas décadas, evoluiu a um ritmo muito acelerado. A competitividade global, até então quase inexistente, tomou proporções gigantescas pelo efeito globalização e devidamente suportada pelas inovações tecnológicas. A informação assume assim um papel fundamental, como suporte à gestão e á tomada de decisões. A gestão das organizações tem sofrido grandes mutações: a definição da estratégia, com base na visão, na missão e nos objectivos estratégicos, não representa um garante de sucesso. A estrutura terá de operacionalizar e executar a estratégia, devidamente sustentada num processo de controlo de gestão, adequado à realidade da organização. A evolução dos sistemas de controlo de gestão, a cuidada avaliação de desempenho das organizações, a implementação de medidas corretivas e o apuramento de responsabilidades, aumentam a eficácia do desempenho do gestor. Indicadores chave do controlo de gestão, os fatores não financeiros e intangíveis, ligados às organizações e ao seu sucesso, agora considerados de grande relevância, não reduzem a importância da avaliação do desempenho financeiro nas entidades com fins lucrativos, na medida em que sintetiza o impacto de todas as decisões de gestão na capacidade de criação de valor. Nesta perspetiva, convém realçar que o conceito de criação de valor é muito abrangente, considerando os diferentes stakeholders que intervêm na organização. Neste trabalho de investigação, centrámo-nos na avaliação do contributo do controlo de gestão, como fator de sustentabilidade numa empresa multinacional. Para o efeito necessitámos de um conhecimento pormenorizado dos procedimentos e processos da organização, pelo que foi escolhida a metodologia de investigação, estudo de caso. As evidências encontradas apontam para a importância dos instrumentos de controlo de gestão no crescimento da organização, na medida em que permitiram a monitorização da atividade e um maior envolvimento dos gestores. Há, no entanto, oportunidades de melhoria da eficácia do sistema implementado, nomeadamente no controlo da atividade e da gestão de projetos.
The business context, in the last decades, has evolved at a very fast pace. Global competitiveness, which until then had been almost non-existent, took on gigantic proportions due to the effect of globalization and properly supported by technological innovations. Information thus plays a key role in management support and decision-making. The management of organizations has undergone great changes: the definition of strategy, based on vision, mission and strategic objectives, does not represent a guarantee of success. The structure has to operationalize and execute the strategy, duly sustained in a management control process, suitable to the reality of the organization. The evolution of management control systems, the careful evaluation of the organizations performance, the implementation of corrective measures and a discharge of responsibilities, increase the efficiency of the manager's performance. The main management control indicators, the non-financial and intangible factors, linked to the organizations and to their success, which are now considered of great relevance, do not reduce the importance of evaluating financial performance in for-profit entities, in a way that they summarize the impact of whole management decisions on the ability to create value. In this perspective, it should be emphasized that the concept of value creation is very broad considering the different stakeholders that intervene in the organization. In this research, we focus the evaluation of the contribution of the management control as a factor of sustainability in a multinational company. For this purpose we need a detailed knowledge of the procedures and processes of the organization, so we chose the case study as the research methodology. The evidence found point to the importance of the instruments of management control in the growth of the organization, since they allowed the monitoring of the activity and a greater involvement of the managers. There are, however, opportunities to improve the effectiveness of the system implemented, namely in the control of the activity and in the management of project.
Björk, Ann y Malin Sjöstrand. "MANAGEMENT CONTROL SYSTEMS: THE RECIPE FOR STRATEGIC VISUALIZATION : - ONE CASE AND TWO CONTROL SYSTEMS; BALANCED SCORECARD AND TABLEAU DE BORD". Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-155725.
Texto completoBafcop, Sylvain. "Les facteurs d’adoption du balanced scorecard par les entreprises françaises dans le contexte du renouvellement du contrôle de gestion". Thesis, Lille 1, 2013. http://www.theses.fr/2013LIL12009/document.
Texto completoEmerged in a context of relative stability, the management control is no longer appropriate in today's environment characterized by increasing complexity. Light of these developments, a tool, the balanced scorecard (BSC) of Kaplan and Norton presented as a model for strategic focus and not just financial, achieved a major breakthrough in the world. The purpose of this research is to conduct a review of the factors that may explain the adoption of the BSC by French companies in the context of contemporary attempts to renew the management control. After the review of literature on the BSC, the identification of the main challenges to the management control and examination of some proposed answers to these, a consultation was conducted among 1623 companies to better understand the reasons for the adoption of this management tool. The study identifies the main characteristics of BSC users based on criteria mobilizing contingency theory. This research offers the characteristic to be inspired of the matrix of Løwendahl and Revang which distinguishing external/internal environments and by focusing on the adaptations of the tool depending on the complexity. Linkages were observed depending on the level of use of BSC, its contents and levels of complexity. The study provides a better understanding of why companies adopt, abandon or not implement the BSC in our context. Finally, it also provides some information on the roles of management controllers in this tool relative to the French dashboard or depending on the complexity
Catanèse-Palanché, Véronique Girard-Billon Aline. "Pour un tableau de bord commun aux grandes bibliothèques européennes de la volonté de la BnF à une proposition de méthode /". [S.l.] : [s.n.], 2007. http://www.enssib.fr/bibliotheque/documents/dcb/catanese-dcb15.pdf.
Texto completoLepage, Dave. "Évaluer les besoins des entrepreneurs forestiers sous-traitant la récolte de matière ligneuse afin de développer un tableau de bord de gestion". Thesis, Université Laval, 2007. http://www.theses.ulaval.ca/2007/24253/24253.pdf.
Texto completoBalci, Eric. "Capital immatériel et économie virtuelle, normalisation ISO et pilotage par tableau de bord prospectif : une étude exploratoire dans le secteur du traitement de déchets". Thesis, Paris, CNAM, 2016. http://www.theses.fr/2016CNAM1043.
Texto completoIn the global economy, the virtual economy and intellectual capital are the privileged field of value creation, differentiation and productivity gains. At the macro level is the main engine of growth to new factors. The growing role of intangible capital also the problem of its measurement by new relevant indicators, its valuation (monetary and quality), its appreciation by stakeholders and its influence on competitiveness. Hence our proposal of an ISO standardization and an array of strategic edge (forward) in this thesis. The current situation steering and its valuation is no longer satisfactory. First, because the financial statements give only a partial valuation of intangible capital. Then because there is no clear definition of the concept or method recognized and shared to ensure its control. Finally, in terms of valuation and recognition, if financial markets already integrate and intangible capital already in the valuation of companies, they are more efficient because other factors such as global speculation affect the prices of actions. So, the market value does not provide details on the components of intellectual capital (human, brand, research and development, patents etc.), essential for driving in these economies increasingly virtual
Dabbebi, Ines. "Conception et génération dynamique de tableaux de bord d’apprentissage contextuels". Thesis, Le Mans, 2019. http://www.theses.fr/2019LEMA1040/document.
Texto completoThis work is part of a broader issue of Learning Analytics (LA). It is particularly carried out within the context of the HUBBLE project, a national observatory for the design and sharing of data analysis processes. We are interested in communicating data analysis results to users by providing LA dashboards (LAD). Our main issue is the identification of generic LAD structures in order to generate dynamically tailored LAD. These structures must be generic to ensure their reuse, and adaptable to users’ needs. Existing works proposed LAD which remains too general or developed in an adhoc way. According to the HUBBLE project, we want to use identified decisions of end-users to generate dynamically our LAD. We were interested in the business intelligence area because of the place of dashboards in the decision-making process. Decision-making requires an explicit understanding of user needs. That's why we have adopted a user-centered design (UCD) approach to generate adapted LAD. We propose a new process for capturing end-users’ needs, in order to elaborate some models (Indicator, visualization means, user, pattern, …). These models are used by a generation process implemented in a LAD dynamic generator prototype. We conducted an iterative evaluation phase. The objective is to refine our models and validate the efficiency of our generation process. The second iteration demonstrates the impact of the decision on the LAD generation. Thus, we can confirm that the decision is considered as a central element for the generation of LADs
Wu, Xiaohui. "Modélisation de la performance des entreprises d’État chinoises (EEC) confrontées à la mondialisation". Thesis, Toulon, 2013. http://www.theses.fr/2013TOUL2003.
Texto completoChina has experienced over the last twenty years unprecedented political and economic changes in which state-owned enterprises (SOEs) have played a major role.The purpose of the research focusses on proposing a model capable of improving the understanding of the performance of SOEs. The issue is then to identify the characteristics and the needs of SOEs in order to proposed a model adapted to them.For that purpose we have studied the political, economic and legal changes which have affected SOEs as well as the introduction of Western management concepts and models through the Chinese literature. Then we have outlined the factors of performance through the literature, governmental official reports thanks to a study of content and a quantitative survey thanks to questionnaires using factorial analysis.This has led to specifications, the basis of our proposal of a sustainable strategic dashboard founded on the stakeholder model and capable of integrating the notions of sustainable development, corporate social responsibility and territorial planning
Brenier, Ambroise. "Pertinence des approches participatives pour le suivi écosystèmique des pêcheries récifales". Paris 6, 2009. http://www.theses.fr/2009PA066140.
Texto completoBouamama, Mohamed. "Nouveaux défis du système de mesure de la performance : cas des tableaux de bord". Thesis, Bordeaux, 2015. http://www.theses.fr/2015BORD0357/document.
Texto completoThis thesis aims to determine the influence of contingency factors on the utility of balanced scorecards in the performance management of ISEs. To achieve this objective, the literature review has allowed, on the one hand, to understand the main theoretical concepts used in this work and, on the other hand, to present a research framework which is the cornerstone of our theoretical model. From a hypothetical-deductive methodology and a positivist position, an explanatory model of the utility of balanced scorecards in the performance management of ISEs is developed. The latter incorporates one dependent variable which explains the "utility of balanced scorecards in the performance management", ten explanatory variables and one mediating variable "diversity of use of BSC indicators".Then, this model is tested on 156 ISEs established in France. The data collected is examined using the principal components analysis and the multiple linear regression method. The results of this quantitative study expose contingency factors explaining the utility of BSC in the performance management. Thus, this thesis enriches the previous theoretical works on the challenges of measuring performance, and practically, provides CFOs and management controllers with an explanatory framework of the new practices of ISEs’ performance management
Elias, Micheline. "Enhancing User Interaction with Business Intelligence Dashboards". Phd thesis, Ecole Centrale Paris, 2012. http://tel.archives-ouvertes.fr/tel-00969170.
Texto completoLeclair, Alexandre. "Soutenir les trois niveaux de la conscience de la situation à l’aide d’un tableau de bord de gestion causal : une étude expérimentale appliquée à la gestion de la performance d’une unité de soins intensifs pédiatriques". Mémoire, Université de Sherbrooke, 2018. http://hdl.handle.net/11143/11850.
Texto completoWu, Xiaohui. "Modélisation de la performance des entreprises d’État chinoises (EEC) confrontées à la mondialisation". Electronic Thesis or Diss., Toulon, 2013. http://www.theses.fr/2013TOUL2003.
Texto completoChina has experienced over the last twenty years unprecedented political and economic changes in which state-owned enterprises (SOEs) have played a major role.The purpose of the research focusses on proposing a model capable of improving the understanding of the performance of SOEs. The issue is then to identify the characteristics and the needs of SOEs in order to proposed a model adapted to them.For that purpose we have studied the political, economic and legal changes which have affected SOEs as well as the introduction of Western management concepts and models through the Chinese literature. Then we have outlined the factors of performance through the literature, governmental official reports thanks to a study of content and a quantitative survey thanks to questionnaires using factorial analysis.This has led to specifications, the basis of our proposal of a sustainable strategic dashboard founded on the stakeholder model and capable of integrating the notions of sustainable development, corporate social responsibility and territorial planning
Zian, Houda. "Contribution a l'étude des tableaux de bord dans l'aide a la décision des PME en quête de performances". Thesis, Bordeaux 4, 2013. http://www.theses.fr/2013BOR40003/document.
Texto completoThis thesis aims to study the role of balanced scorecard in managing the performance of SMEs. More specifically, it is to provide an explanatory framework to the practice of SMEs’ balanced scorecards. The literature review has allowed, on one hand, to clarify and define key concepts used in this work and, on the other hand, to present and discuss a mixed theoretical framework on which is based the development of our research model. Following a hypothetico-deductive reasoning, an explanatory model to the practice of SMEs’ balanced scorecards is proposed. This model incorporates one dependent variable "Performance management", nine explanatory variables (organizational and behavioral types), and one intermediate variable "Characteristics of balanced scorecards".This model is then tested empirically. The collected data are processed using an exploratory analysis and a confirmatory analysis by the methods of structural equations. The results help to highlight the determinants of the practice of SMEs’ balanced scorecards. Thus, theoretically, they enrich the previous work on the balanced scorecard and, practically, they provide to management controllers and managers an explanatory framework of the practice of SMEs’ balanced scorecards
Osorio, Montoya Geovanny. "Conception des outils pour le suivi des activités et l’aide au pilotage dans le secteur médico-social". Thesis, Lyon, INSA, 2015. http://www.theses.fr/2015ISAL0135/document.
Texto completoImproving the performance of medico-social sector requires management tools capable of quickly and synthetically provide a clear and quantified view of activities towards the users. Unfortunally, today does not exist a satisfactory tools to control activities in each structure, as neither at the level of the managing organization. The object of the research work is to develop tools to aid management and monitoring of activities in the medico-social sector in order to improve the current vision of the medico-social sector too compartmentalized. Closely related to Ressourcial (former information system department of OVE Foundation), this work is part of a CIFRE thesis and is one of the first theses of engineering sciences that address to organizational problems in the medical-social sector. The first scientific challenge of this research is to propose a formal and structured approach to monitoring activities in these institutions. The proposed approach should be able to realize a typology of activities in a very broad spectrum; activities performed by institutions with operating modes, and business cultures, highly heterogeneous. On this aspect, the scientist lock of this work is that the aggregation on the same model, intrinsically heterogeneous operating modes. The second scientific challenge of this thesis is the development of innovative approaches for analyzing these monitoring data and to aid management of these structures from the same data
Carrillo, Rozo Rubiela. "Suivi de l’engagement des apprenants lors de la construction de cartes mentales à partir de traces d’interaction". Thesis, Lyon, 2019. http://www.theses.fr/2019LYSE1030/document.
Texto completoIn contrast to rote learning, meaningful learning aims to associate new knowledge with knowledge already acquired. Mind mapping activities require and support the implementation of meaningful learning strategies and enlighten the knowledge structure of the learner. However, teachers who integrate mind mapping into their educational activities have to deal with the final rendering of maps, and risk to misinterpret and wrongly evaluate them due to the lack of information about their construction process. In this thesis, we are interested in a posteriori observation of the engagement of learners along its behavioral and cognitive dimensions, in order to propose processoriented indicators that help to understand actions and construction choices of mind maps. We followed the Design Based Research methodology, that allowed us to propose three levels of contributions : 1) a theoretical model of engagement (behavioral and cognitive) for mind mapping activities, 2) a set of indicators of learner engagement constructed from automatically captured map building traces, and 3) a dashboard called MindMap Monitor presenting various indicators to teachers for class and learners monitoring. The model was obtained from a literature review on theories of engagement, including research in educational psychology. The indicators have been defined by comparing the model with the results of several field studies with teachers. The dashboard implementing the indicators was developed following three iterations. Its interface presents synthetic views allowing the comparison of students in the class, the identification of those in difficulty, and detailed views describing the mind mapping activity for each student. Our dashboard was evaluated with an experiment involving 12 teachers. We compared its use with that of final mind maps associated with videos of their construction process. Results show that our indicators on MindMap Monitor are useful to better identify students in difficulty, shared difficulties, as well as difficulties for individual students. Results concerning the understanding of the mind maps construction process are more balanced. We were also able to identify several ways to improve both the content and the visualizations of the dashboard. The perspectives of our work are mainly related to monitoring learners’ engagement in real time for the intervention and adaptation of the teachers’ educational strategies
Mahieux, Bruno. "Contribution à l'optimisation en masse de structures complexes sous contraintes vibratoires : application à la conception des planches de bord en phase d'études préliminaires". Valenciennes, 1996. http://www.theses.fr/1996VALE0031.
Texto completoZhao, Xi. "Contribution à la construction d'un système expert d'aide à la conduite d'ateliers manufacturiens". Valenciennes, 1989. https://ged.uphf.fr/nuxeo/site/esupversions/58afedc5-0c31-4602-86e8-486728d9280b.
Texto completoKomarev, Iliya. "La place des budgets dans le dispositif de contrôle de gestion: une approche contingente". Phd thesis, Université Montesquieu - Bordeaux IV, 2007. http://tel.archives-ouvertes.fr/tel-00259505.
Texto completoMoreau, Valentine. "Méthodologie de représentation des impacts environnementaux locaux et planétaires, directs et indirects - Application aux technologies de l'information". Phd thesis, Ecole Nationale Supérieure des Mines de Saint-Etienne, 2012. http://tel.archives-ouvertes.fr/tel-00843151.
Texto completoNdjock, Fleur Nadine. "Observatoire dynamique comme outil d’aide à la décision appliqué au système éducatif : cas du Cameroun : approche de l’intelligence économique". Thesis, Paris, CNAM, 2017. http://www.theses.fr/2017CNAM1088/document.
Texto completoThe aim of this work is to apply the concept of observatory in educational system as a tool for decision support based on the visualization of information. For this, we have developed the Dynamic Observatory applied to the Education System (ODSE) that we have applied to the Cameroonian educational system. Our descriptive approach is based on fact that to decide, one must understand, and to understand, we must observe and analyze. In one way or another, intelligence is based on the observation process. The decision comes after understanding its environment. Also, the observation is turned into knowledge with the given meaning to things and determining what to do. But the analysis and understanding of the environment differ from one individual to another; the decision is then influenced by external factors such as political pressures, cultural and / or social. This being the information we have for steering the process and the choice of solving a decision problem, we thought it important to have a tool that assists the decision maker in the decision process for making quick and safe decisions or at least minimizing the degree of uncertainty in decision chosen. This tool provides transparency in processing and clarity in the process of information collection. Such an observatory, it serves as an instrument for monitoring and control through which the decision-maker observes, analyzes and orients its decision based on the behavior of one or more indicators. The result returned is in a visual form to generate indicators from the mass of data available to the decision maker. Our work has been guided by the concept of competitive intelligence that provides a methodology for implementing a rational process through the use of information and it is based on the approaches of “satisfactory” choice and rational decision process from the work of Falque and Bougon
Kayar, Abdul-Monim al. "1 SECTEUR BANCAIRE ESPAGNOL ET SECTEURS BANCAIRES DE LA C. E. E. 2 ANALYSE D'UN TABLEAU DECRIVANT 74 STATIONS THERMALES FRANCAISES. 3 Classification d'un ensemble varié de textes français d'après les occurences de mots pleins. 4 MESURE DU BORD ET MESURE DU VOLUME POUR UNE REUNION DE BOULES DE MEME RAYON. 5 REPRESENTATION D'UN ENSEMBLE I MUNI DE MASSES ET DISTANCES PAR LE NUAGE, N(I), ASSOCIE A UN TABLEAU DE CORRESPONDANCE". Paris 6, 1995. http://www.theses.fr/1995PA066242.
Texto completoOuali, Mohand Akli. "Modélisation outillée d'une stratégie contextualisée d'observation dans le cadre d'un environnement d'apprentissage". Thesis, Le Mans, 2016. http://www.theses.fr/2016LEMA1018/document.
Texto completoEvery learning situation is designed according to specific instructional objectives. Instructional designers evaluate the correlation between the objectives and the real progress of the learning session by practicing an observation activity. In order to be efficient, the observation must be organized. Our goal in this work aims to provide tools and methods to support the observation activity. That is why we propose the concept of Observing Strategy. Our research aims to provide the actors of a learning system (especially the instructional designers), with a homogeneous set of tools for 1/ defining observation strategies and 2/ calculating and displaying observation results with an ergonomic and intuitive visualization interface. These two tools are designed to be used before, during and/or after the learning sessions. The underlying idea is to propose two separated, but communicating, tools allowing the formalization of observation strategies independent from the chosen TEL system. With the first tool, instructional designers can specify the organization of the observation by using a language and semantics close to their pedagogical practices, handling pre-defined indicators, and available visualization tools etc. Such observation strategy language will not deal with TEL-systems-dependent elements that could restrict the potential reuse of strategies (tracks/raw data, observed data, observing means, etc.).The receiver of the observation results can use the second tool to visualize the results of the indicators’ calculation with the right format and according to the chosen strategy specification
Ji, Min. "Exploiting activity traces and learners’ reports to support self-regulation in project-based learning". Thesis, Lyon, INSA, 2015. http://www.theses.fr/2015ISAL0032/document.
Texto completoProject-based Learning (PBL) is a learner-oriented instructional method, which enables learners to carry out challenging and authentic projects by thorough investigations. PBL affords learners the opportunities to organize and plan the project, to collaborate with peers and to look for the resources and guidance to achieve the project goals. However, PBL is difficult to implement successfully because learners often lack of the self-regulation skills required to monitor, reflect, manage and assess their project activities and learning. Self-Regulated Learning (SRL) can train learners to gain these skills. However, most learning systems used in PBL focus on providing rich learning materials to the learners but rarely offer possibilities to monitor and analyze their project and learning processes. The main goal of this thesis is to support SRL during PBL situations. We propose a general architecture of Project-based Learning Management System (PBLMS), which help learners to understand how to regulate their learning activities during the projects. This general architecture integrates an existing Learning Management System (LMS) and two tools we propose: a reporting tool and a dynamic dashboard. The reporting tool enhances learners' reflective processes by leading them to describe their non-instrumented activities, their reflections and assessments on the project activities based on semi-structured sentences. The system can record automatically the activity traces of the users' interactions with the LMS, the reporting tool and the dashboard. These activity traces are merged with the self-reporting data so that indicators can be calculated basing on this entire information. The dynamic dashboard supports learners in creating customizable indicators. Learners can specify the data to take into account, the calculation and the visualization modes. We implemented this theoretical proposition with the development of the DDART (Dynamic Dashboard based on Activity and self-Reporting Traces) platform that integrates the reporting tool and the dynamic dashboard. To evaluate the proposition, we firstly test the ability of DDART to recreate a large sample of indicators that are proposed in existing researches about the analysis of activities, cognition, emotion and social network. Furthermore, an experiment was conducted to evaluate the usability and perceived utility of DDART. According to the results of this experiment, we found that DDART supports learners' reflections on the way they carry out the project and provides them with the opportunities to monitor their activities and learning, even if the indicator creation could be difficult for the novices
Guerriero, Annie. "La représentation de la confiance dans l'activité collective Application à la coordination de l'activité de chantier de construction". Phd thesis, Institut National Polytechnique de Lorraine - INPL, 2009. http://tel.archives-ouvertes.fr/tel-00558823.
Texto completoRetmi, Kawtar. "Une approche pour une évaluation économique des décisions opérationnelles et tactiques : mise en œuvre sur la Supply chain de l’OCP". Thesis, Paris 10, 2018. http://www.theses.fr/2018PA100165/document.
Texto completoOCP SA is Morocco’s largest company. It is widely considered as owning some 60% of phosphate world reserves and is engaged in a process of Supply Chain control. Initially specialized in phosphate ore extraction, OCP SA has expanded, few years ago, its activities to include production of phosphate fertilizers using chemical processing. Under our research project, we focus on economic management of OCP’s Hybrid Supply chain (HSC). A HSC comprises multiple interrelated discrete and continuous processes together forming an integrated process from the supplier down to the end customer. In such a system, the production rationale includes both batch and flow models. Each discrete or continuous process seeks to capture part of the value created by the organizational collaboration performed either in internal supply chains made up of business unit or in external ones made up of legally independent entities.At first, we focused on the representation of physical functioning. So a simulation model that allows us to reproduce this functioning has been done from the process mapping we have done. The modeling / Simulation technique mobilized in the modeling framework of this type of supply chain is the Discrete Event Simulation (DES) which allows reproducing the operational functioning of the HSCBy working on the command, this implies a specific management control with a definition of a dynamic repository that will depend on the simulation model. This repository can be used by the interactive decision support system of management control in order to improve decision-making. Therefore, we must measure the economic impact, evaluate the decision-making alternatives and analyze the gaps. To do this, it is necessary to rely on a management accounting based on a second modeling / simulation in order to propose a cost model. This second simulation relies on a finer representation of the processes in a perspective of periodic financial reporting and must allow better appreciate the cost drivers. In this context, we have chosen the Activity Based Costing (ABC) method. In addition, in process mapping, each production step involving a process change and contributing to its discretization represents a triggering event highlighting a cost driver. We have thus processed each process at the level of the "acid" BU and at the level of the "fertilizer" BU to determine the inductors used to allocate the expenses. Our ABC model is therefore used to measure the value creation for each BUs of the HSC and it is able to take into account all the outputs and inputs of each processing entity.Later, our aim is to explore the integration of the notion of cost in the simulation model. The limit of the discrete event simulation is manifested in the level of information provided on costs. To assess production costs, and the influence of the diversity of production scenario, variable costs must be included. This can be provided by the combination of the discrete event simulation with the ABC method. So we have proposed an approach that will be implemented in the context of the OCP HSC. This approach will take into account the coupling between ABC and SED with all the translation rules to can, from the existing management control system that is associated with a functional unit cost centers, go to the BUs oriented industrial processes. It will also enable us to structure the physical and financial flow performance indicators in the form of a scorecard
Ez, zaouia Mohamed. "Factors for dashboards design and use to inform teachers' practices in situ". Thesis, Lyon, 2020. http://www.theses.fr/2020LYSE3030.
Texto completoDashboards have great potential in informing teachers' and learners' work, decisions, and practices. In this dissertation, we study the design and use of dashboards to inform teachers' practices when assisting learners in using online learning platforms. We specifically examine what teachers actually "do" with dashboards in their everyday work and in the long run. We argue that this research draws social, pedagogical, and technical ramifications. To understand the social factors, we need a critical inquiry into the pedagogical practices and the technical challenges underpinned by teachers' dashboards. On the other hand, to properly design such technologies, we need a profound understanding and consideration of the social interactions of users.First, we studied dashboards in the context of video-conferencing language learning. Teachers face one main challenge: lack of emotional awareness in online learning due to distant and technology-mediated interactions. We conducted a case study examining a multimodal approach of learners' emotions awareness. We demonstrated this approach by using audio and video streams when inferring emotions along with learners' self-reported emotions and teachers' and learners' contextual interaction traces on the platform. We analyzed emotional cues from the two modalities, audio, and video. We proposed an approach for combining discrete and dimensional emotion. The results highlighted the pertinence of rendering multimodal and contextual emotional awareness information for teachers in such settings.Second, building on our first study, we adopted an iterative design process in which we interviewed five teachers and collaborated with a pedagogical manager, a language researcher, and two teachers. We conducted two formal formative evaluations leading to the design of Emodash. We conducted a two-month field study with five teacher-learner pairs, to examine how Emodash supports teachers' awareness of learners' emotions online and how it impacts their feedback reports written to learners. The results showed that Emodash led teachers to write significantly more affective and formative feedback, and less summative feedback, suggesting a stronger awareness of learners' emotions. Also, the dashboard led teachers to reflect on the way they conduct lessons, using learners' emotions as a proxy to evaluate their conduct of teaching.Third, we studied dashboards in the context of remote and blended learning. Teachers face one main challenge: lack of actionable insights to engage in informed interventions. We designed Progdash based on interviews with seven teachers and refined it through collaborative prototyping. We integrated Progdash into an online French vocabulary, grammar, spelling learning platform. We conducted a three-month field study with 29 teachers to evaluate whether Progdash provides useful indicators to teachers about learners' progression, and how it informs teachers' practices to engage in informed interventions. The results showed that teachers found Progdash actionable to inform: monitoring, assessments, planning, information sharing, feedback, and lesson provision. Based on our findings, we discussed implications aimed at improving dashboards to bridge online and in-class learning as well as to foster teachers' and learners' dialog and reflection.Finally, we took a reflexive inquiry building upon the results of the studies of Emodash and Progdash. We articulated the social factors —monitoring, awareness, and reflection, the pedagogical practices —planning, feedback, and coaching, as well as the technical challenges interacting with the design and use of teachers' dashboards. We discussed practical assumptions for each dimension to inform the design and use of teachers' dashboards. Together, these dimensions serve as a wider conceptual umbrella for the design of information-driven technologies and macro-implications for dashboards fitting teachers' and learners' everyday situations
Guerriero, Annie. "La représentation de la confiance dans l'activité collective. Application à la coordination de l'activité de chantier de construction". Electronic Thesis or Diss., Vandoeuvre-les-Nancy, INPL, 2009. http://www.theses.fr/2009INPL018N.
Texto completoThe building construction is an “on-site” production activity. Therefore numerous dysfunctions can appear during the activity. The coordination of building construction depends on a subtle combination between explicit vs. implicit interactions, where organization takes various forms (i.e. hierarchic, adhocratic and transversal). Quality of the collective process is thus largely dependent on autonomy capability and responsibility sharing of each of the involved actors. Our hypothesis is that such a collective context is mainly based on the notion of trust. Indeed trust has the capability to reduce the perception of risk and to enable action in uncertain environments. Consequently, we suggest applying trust notion to the issue of design of cooperation support tools, towards a new vision of collective activity management based on trust representation. This Ph.D. research introduces the notion of “trust in the good progress of the activity”. Our methodology consists firstly in identifying the various trust criterions that we validate through a terrain survey. Secondly we establish a mathematical model aiming at evaluating trust level based on cooperation context information. Then the proposition suggests a prototype tool, called Bat’iTrust. User-navigation inside the prototype is guided by a dashboard view centred on the trust concept. Finally the validation is assessed through both surveys and an experimentation stage. These ones allow us to confront our results to experimenters subjects representative of the construction domain
Sammoud, Rihab. "La diffusion de la stratégie au sein de l’entreprise : le cas du secteur bancaire". Thesis, Bordeaux 4, 2013. http://www.theses.fr/2013BOR40037.
Texto completoThis study deals with the communication of strategy within the banking sector. Our aim was to highlight the key steps involved in the communication process of banks, identify the challenges faced by bankers regarding that process and assess their role in the promotion of the strategy. Indeed, communication is the channel through which the strategy will be spread throughout the bank. Yet, the understanding and defense of the strategy by the employees, greatly depends on the way it has been conveyed to them; hence the importance and relevance of communication studies. Thus, a deep understanding of communication processes in terms of form as well as content, allowed us to pinpoint the elements that might prevent the development of a common strategic representation, understood by all, and affect the quality of its implementation. Our study is essentially based on an abductive approach that consists in going back and forth between theory and confirmation on the field. This method allowed us to strengthen the validity of our conceptual framework and supplement it with examples derived from our study case. In the end, we came up with the conclusion that many elements prevent the good circulation of strategy information within a bank. The main ones being: over-information, cognitive capacities, the resistance to change, the nature of the strategy as well as the number of hierarchical levels whose most striking consequence is the failure of implementation
Silva, João Paulo Ferreira da. "Tableau de Bord: uma ferramenta competitiva". Master's thesis, 2013. http://hdl.handle.net/10400.26/14565.
Texto completoFreire, Marisa Monteiro. "Novo tableau de bord para a EDP". Master's thesis, 2011. http://hdl.handle.net/10071/5190.
Texto completoEste projecto tem como principal objectivo partir do diagnóstico do Tableau de Bord actual do Grupo EDP e propor melhorias ao nível do seu conteúdo, apresentação e processo. A entrevista a alguns dos destinatários deste instrumento de gestão revelou-se determinante na fase de diagnóstico, permitindo identificar oportunidades de melhoria e aspectos valorizados pelos entrevistados. A proposta de implementação passa essencialmente por: elaborar e disponibilizar um Glossário; melhorar a apresentação dos indicadores; e automatizar o processo de actualização do TB.
Based in the existent Tableau de Bord of EDP Group, the main purpose of this paper is to suggest improvements regarding its content, presentation and process. The interviews were determinant in the diagnosis, allowing to identify improvements and features valued by the respondents. The implementation proposal of this project is summarized by: make and distribute a glossary; improve the indicators presentation, and automate the Tableau actualization process.
Agostini, Alessandro. "Measuring social impact: a guideline to implement a tableau de bord". Master's thesis, 2015. http://hdl.handle.net/10362/15564.
Texto completoOliveira, Daniela Sofia Rebelo. "Proposta de um tableau de bord no Parque de Ciência e Inovação, S.A". Master's thesis, 2021. http://hdl.handle.net/10773/32950.
Texto completoIn an increasingly competitive business context, it is necessary to produce useful information for decision making. Management control came to help managers to improve the organization's overall performance, with the aid of instruments. The tableau de bord as a management control tool and aid in decision making, will compare what was initially established with what was implemented, evaluating deviations and the respective corrective actions using indicators to observe, understand and assess the organization's situation. The main objective of this project is to elaborate a proposal for a tableau de bord to be implemented in the Parque de Ciência e Inovação, S.A..
Mestrado em Contabilidade e Controlo de Gestão
Marques, Tiago André Fernandes. "Aprovisionamento automático de lojas em perecíveis na grande distribuição (KPI’s para Tableau de Bord)". Master's thesis, 2009. http://hdl.handle.net/10071/1836.
Texto completoO aprovisionamento é a base operacional da Distribuição e tem vindo ao longo dos anos a ser melhorado, inovando tanto na forma como é pensado como na forma como é operacionalizado no dia-a-dia da empresa. Este projecto pretende responder a um desafio colocado através duma questão, se a passagem do aprovisionamento manual gerido pelas lojas ao aprovisionamento automático centralizado dos perecíveis foi benéfico para os resultados das lojas e consequentemente para a Sonae Distribuição, SA. Foram identificadas e analisadas diversas variáveis para um conjunto de lojas, face a um conjunto de Categorias de produtos. Para garantirmos que os processos estão dentro dos parâmetros é preciso medir, e para garantir que são acompanhados e cumpridos, foram definidos KPI’s para os Gestores de Stocks.
This work focused on evolutionary change of supply of perishables in Sonae, which owns two insignias leaders in the Portuguese market, the Modelo and the Continente. The supply is the operational base of distribution, and has over the years been improved and innovating the way that is thought as well the way that is implemented in day to day business. This study focused on the need for improved efficiency in suppliers purchasing processes, as well as the need for improved service delivery to stores with a consequent reduction of disruptions (and in turn lead to increased sales) face to a set of Categories of products. To guarantee that the processes are inside of the parameters is necessary to measure and to guarantee that they are followed and fulfilled, we have define KPI´s