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CAPOTORTO, DARIO. "Regolazione pubblica e concorrenza nel settore postale: il caso Poste Italiane s.p.a". Doctoral thesis, Luiss Guido Carli, 2015. http://hdl.handle.net/11385/200983.
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So far, the liberalization of postal services has meant to overcome the legal barriers affecting market activities, yet making competition achievable only in legal terms: indeed, simply removing the legal monopoly is not enough if the former monopolist still keeps some privileges and the economic activity requires the availability of expensive infrastructures (essential facilities) which are difficult to reproduce.
The present research is aimed at identifying the obstacles that until now have prevented new entrants from gaining significant market shares as well as proposing some adjustments that could facilitate the creation of a truly competitive market.
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Bosetti, Elisabetta <1989>. "Liberalizzazione e commercializzazione del servizio postale". Master's Degree Thesis, Università Ca' Foscari Venezia, 2015. http://hdl.handle.net/10579/5814.
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Poste Italiane è stata per molti anni caratterizzata da inefficienza ed associata ai clientelismi politici che in essa si consumavano. Questa associazione negativa negli anni Novanta è diventata così insostenibile da spingere il Governo di allora ad intervenire trasformando la società da Ministero ad SpA, sottoponendola in questo modo alle regole del diritto privato. Nella nuova veste la società poteva essere risanata più facilmente, sia da un punto di vista economico che organizzativo.
Affiancando agli investimenti su prodotti, formazione del personale e tecnologia, la riduzione dell'organico, infatti, Poste Italiane è riuscita a raggiungere il pareggio di bilancio, che le ha permesso così di muoversi verso settori diversi e più redditizi di quello postale.
I cambiamenti a livello internazionale, inoltre, spingendo verso la liberalizzazione del settore che doveva essere realizzata entro il 2011, hanno introdotto la concorrenza nel mercato delle lettere, modificando così il contesto in cui le aziende ex monopoliste si trovavano ad operare.
La tesi, dunque, partendo da tale recente liberalizzazione, mette in evidenza quali sono le caratteristiche del servizio postale e quindi quali i problemi in termini normativi a cui i legislatori si sono trovati davanti per garantire da un lato la concorrenza e dall'altro l'universalità del servizio offerto.
Analizzato questo aspetto, si è voluto fare un passo in più, proponendo un'altra “liberalizzazione”, quella del luogo fisico in cui il servizio postale è fornito, cioè l'ufficio postale, immaginando un suo “dissolvimento” all'interno di altri esercizi commerciali, quali le tabaccherie.
Ricalcando infatti il modello inglese, si ipotizza una risposta ai costi elevati a cui l'azienda deve far fronte senza, per questo, venir meno all'universalità a cui è ancora obbligata. La riduzione degli uffici postali potrebbe in questo modo avvenire mantenendo la propria capillarità e la propria funzione.
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Mamaca, Eni <1993>. "Il servizio postale italiano e gli orientamenti giurisdizionali". Master's Degree Thesis, Università Ca' Foscari Venezia, 2022. http://hdl.handle.net/10579/21258.
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Dopo una breve introduzione sui servizi pubblici in generale e sulla loro regolamentazione nel diritto europeo, si descrive la liberalizzazione e la privatizzazione che coinvolge le imprese italiane negli anni Novanta.
Il lavoro si concentra principalmente sul Servizio Postale, si analizza lo sviluppo e l’evoluzione in Italia. Si descrive come il servizio postale universale è affidato a Poste Italiane S.P.A. e garantisce alla collettività il servizio definito “essenziale” dal legislatore. Con il Decreto Legge n. 201 del 2011, successivamente convertito in legge, vengono affidate all’Autorità per le Garanzie nelle Comunicazioni le funzioni di regolamentazione del servizio postale, di vigilanza e la tutela degli utenti. Vengono definite le procedure di finanziamento dei servizi, in particolare del servizio postale.
Viene trattata la Direttiva europea del 2008 del Parlamento Europeo e del Consiglio che ha modificato la direttiva 97/67/CE in merito al mercato interno dei servizi postali comunitari.
L’ultimo capitolo tratta gli orientamenti giurisdizionali e vengono analizzate sentenze del Tribunale Amministrativo Regionale e della Corte Costituzionale. Una di queste è la sentenza n. 1525/2014 tra le Poste e l’Autorità garante della concorrenza e del mercato che dimostra un conflitto di interesse tra lo stato legislatore e lo stato proprietario, nel quale, il TAR del Lazio, respinge il ricorso proposto dalle Poste Italiane S.P.A. contro il provvedimento che aveva riconosciuto le Poste colpevoli di abuso di posizione dominante a proposito dell’esenzione IVA.
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Chan, Yan-sum Danny. "Quality service in Hongkong post /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876713.
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Wong, Yiu-kwong Fred. "A feasibility study on the privatisation of the post office in Hong Kong". [Hong Kong] : University of Hong Kong, 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1327479X.
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Godinho, David Jorge Rafael. "Problema de transportes nos CTT". Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10167.
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Mestrado em Decisão Económica e EmpresarialNo problema de transportes de serviço postal dos CTT (PTC), os veículos, que distribuem e recolhem o correio, podem imobilizar num ponto, depois de efectuarem um certo trajecto, podendo, mais tarde, realizar um novo trajecto a partir do ponto de imobilização. Este problema pode caracterizar-se como uma generalização do Vehicle Routing Problem (VRP), em que os veículos imobilizados, não tendo a necessidade de voltar ao depósito no trajecto inicialmente efectuado, terão de regressar num novo trajecto a realizar num período do dia diferente. Para além desta questão muito particular, outras especificidades do PTC fazem-no diferir do VRP, surgindo algumas em variantes do VRP como se descreverá. Neste trabalho apresenta-se uma heurística melhorativa de pesquisa local para a resolução do PTC, que apresenta resultados positivos, mas que pode ser melhorada, nomeadamente na possibilidade de reduzir o número de viagens imobilizadas.
In the problem of transportation of CTT (PTC), the vehicles can immobilize at the end of its journey, and afterwards resume a new route from the point of immobilization to the depot. This problem can be characterized as a Vehicle Routing Problem (VRP), in which vehicles routes are divided in two separate sets: delivery routes and pick up routes to be performed in a different period of time. At the end of delivery routes, the vehicle does not need to return to the depot. Therefore, pick up routes may begin either on an immobilization point or at the depot, but both must end at the base depot of the vehicle. In addition to this very particular point, other aspects of the PTC, make it differ from the VRP, as it will be described. In this work, an improvement local search heuristic to solve the PTC, will be present. Computational experiment shows good performance of the proposed heuristic, but it can be improved, including the possibility of reducing the number of immobilized trips.
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Tiso, Sithembele Sydwell. "Review of postal reform in South Africa". Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51900.
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Thesis (MPhil)--Stellenbosch University, 2000.ENGLISH ABSTRACT: The political transition that has occurred in South Africa can be viewed as the country's first liberalisation process. In order to ensure sustainable political democracy, it must be accompanied by a second liberalisation, socio-economic development. The new government recognised that the second liberalisation entails an economic transformation process that will re-gear the economy towards attaining the objectives of economic growth and human development. The restructuring of state owned enterprises (SOEs) has emerged as one of the major trends in new economic thinking of the present government. A list was drawn of all the state owned enterprises that were to be restructured. The Post Office as a state owned entity was also in the list. The purpose of this study is to assess the South African Post Office Limited (SAPOL) as a typical state-owned enterprise in the context of the restructuring debate. It analyses and reviews the achievements and developments that took place in the Post Office since commercialisation in 1991 up to the stage where government decided to restructure the postal industry. It first starts with the issues that led to government's decision for restructuring, the options for the restructuring of the Post Office and the selection of acquiring a Strategic Management Partner as the most favourable option. More important, the study explains the approaches that postal services have taken to improve performance even when they have been faced with widely differing legal, institutional, and regulatory environments and bottlenecks. This study looks at the international trends and compare SAPOL with other postal administrations in particular those that have gone through a similar process of postal reform. This restructuring process of the Post Office is discussed in detail. The case studies of the two postal administrations namely, New Zealand and the UK, and the steps taken and lessons learnt by these countries in reforming their enterprises are explored. The purpose of this is to outline several different approaches available to the postal service to meet these and related challenges. Lastly, the study looks at the implications of the Strategic Management Partner (SMP) within the enterprise and whether to employ them was a strategic initiative for the government. It also attempts to solicit important information where aspects of postal reform seem to succeed and also identify the problem areas.
AFRIKAANSE OPSOMMING: Die politieke oorgang in Suid-Afrika was die land se eerste liberalisering. Ten einde die politieke demokrasie standhoudend te maak, moes "n tweede liberalisering - vir sosio-ekonomiese herstrukturering, geloods word. Die nuwe regering bedoel dat die tweede liberalisering die ekonomie moes transformeer sodat herkonstruksie en ontwikkeling kon plaasvind. Die herstrukturering van staatsbates het "n vername deel van die nuwe denke geword. "n Lys van sulke staatsbates is opgestel. Die Poskantoor is so "n staatsbate. Die doel van die studie is om die SA Poskantoor (SAPOS) se herstrukturering te beskryf en ontleed. Dit ontleed mikpunte en ontwikkelings wat in SAPOS sedert kommersialisering in 1991 plaasgevind het. Dit ontleed die besluit om verder te herstruktureer, verdere opsies wat oorweeg is en die aanwysing van "n Strategiese Bestuurs-vennoot (SBV). Dit kyk ook na die benaderings om posdienste te verbeter en wel teen die agtergrond van regsraamwerke, institusionele omgewings en regulatoriese vereistes. Die. studie ontleed ook internasionale tendense en vergelyk dit met SAPOS se omgewing, veral in lande wat vergelykbaar is. Die gekose gevallestudies wat ook SBV-vennote geword het, is Brittanje en New Zealand. Hulle het ook posdienste hervorm. Lesse kan geleer word. Laastens, word die implikasies van die SBV bekyk en word beoordeel tot watter mate dit aan die doelstellings van herstrukturering voldoen. Daar word na hervormingsprestasies sowel as knelpunte gekyk.
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Bäckström, Sandra. "Forecasting Customer Traffic at Postal Service Points". Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-240270.
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The goal of this thesis is to be able to predict customer traffic at postal service points. The expectation is that when customers are made aware of queue times at the service points, they will redistribute themselves to avoid standing in line. This boils down to a form of time series prediction problem. When working with time series prediction, there are potentially other factors that may help the models make a more accurate prediction. Factors that may affect people’s behavior are unlimited, but this thesis examines the effect of the external calendar variables (weekday, date and public holiday) and weather variables (temperature, precipitation and sun, among others) when making the predictions. Non-linear models are examined, with the focus on Multilayer Perceptrons (MLPs) and Long Short-Term Memory (LSTM) models that have shown promising results in time series prediction, and these models are referred to as Artificial Neural Networks (ANNs). Support Vector Regression (SVR), Autoregressive Moving Average (ARIMA) and statistical average models are used for comparison. The results show that using external variables as additional input to LSTM, MLP and SVR models increases the test prediction performance. Further, the MLP model generally performs better than the LSTM models. The results are acquired using six postal service points, and the final results are based on a six-fold cross validation across all six service points. The LSTM and MLP are able to better use the external variables and show greater adaptability during e.g. public holidays, compared with the SVR model. The ARIMA and historical average model show less accurate predictions compared with the aforementioned models.Målet med detta examensarbete är att förutspå kundtrafik hos postserviceställen. Förhoppningen är att kunderna omfördelar sig själva om de får tillgång till kundtrafikprognoser för att undvika stå i kö. Detta resulterar i ett tidsserie-förutsägelseproblem. Vid sådana problem finns det potentiellt andra faktorer som kan påverka modellernas prediktioner positivt. Antalet faktorer som påverkar människors beteende är obegränsat, men detta examensarbete undersöker effekterna av att använda externa kalendervariabler (veckodag, datum och röd dag) och vädervariabler (temperatur, nederbörd och sol, bland annat). För att göra prediktionerna används främst de icke-linjära modellerna Multilayer Perceptron (MLP) och Long Short-Term Memory (LSTM), som båda refereras till som Artificial Neural Network (ANN). Båda modellerna har visat lovande resultat i liknande problem. Utöver dem används även modellerna Support Vector Regression (SVR) och Autoregressive Moving Average (ARIMA) samt det historiska genomsnittet som jämförelse. Resultaten visar på att om LSTM-, MLPoch SVR-modellerna får externa variabler som tilläggsinput så förbättras modellernas förutsägelser. Vidare presterar MLP-modellen generellt bättre än LSTMmodellen. Resultaten är skapade genom att använda sex stycken postserviceställen och de slutgiltiga resultaten är baserade på en 6-vägs korsvalidering för samtliga serviceställen. LSTMoch MLP-modellerna är bättre på att använda informationen från de externa variablerna och visar på större anpassningsförmåga, under till exempel röda dagar, jämfört med SVR-modellen. ARIMA-modellen och den historiska genomsnittsmodellen skapar sämre prediktioner än de förutnämndamodellerna.
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Evans, Richard E. "Implementation of a behavior based performance system within the United States Postal Service a study of the Supervisor Training Observation Program (Dupont) within the United States Postal Service and its effects on behavior /". Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999evansr.pdf.
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Perez, Loayza Edson Manuel. "Estudio estratégico del servicio postal en el Perú". Bachelor's thesis, Pontificia Universidad Católica del Perú, 2020. http://hdl.handle.net/20.500.12404/17192.
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En el presente Trabajo de Investigación se realiza con el fin de demostrar la situación actual en la que se encuentra el sector postal de Perú, se realiza un Análisis del Macroentorno donde se conocerá la situación actual en la que se desempeña el sector y reconocer las oportunidades y amenazas del mismo, se identifica que los factores externos que más afectan al sector postal son el factor tecnología y el factor económico, ya que tienen un fuerte impacto en el desarrollo del Sector Postal.
Se hace también un análisis del Microentorno para reconocer las fortalezas y debilidades del mismo, en este análisis se identificó que los principales factores a tomar en cuenta son la amenaza de los competidores y el poder de negociación de los compradores, pues son los que presentan mayor amenaza en el Sector Postal. Posteriormente se realiza el estudio de participación de mercado de las empresas actuales identificando los principales competidores presentes en el sector y se analiza los factores de éxitos de los mismos, entre los cuales resaltan los precios competitivos y la tecnología que se ofrece actualmente. También se desarrolla el análisis del sector industrial donde se estudia el perfil del consumidor, las tecnologías utilizadas y la evolución del mercado a través de los años.
Finalmente, se realiza el planeamiento estratégico del sector donde se plantea la visión, misión y se construye la Matriz Foda del sector donde se da a conocer las estrategias del mismo para que se pueda desarrollar de la mejor manera. Se concluye que el Sector Postal está en pleno desarrollo, donde se ha identificado que no presenta un crecimiento tecnológico, ya que la mayoría de empresas continúan con procesos manuales, también mencionar que el sector postal peruano es accesible a los consumidores.Trabajo de investigación
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Karl, Estupinan Claudio. "Three essays on the economics of the postal sector". Doctoral thesis, Universite Libre de Bruxelles, 2011. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209834.
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This dissertation contributes to the literature and current discussions on the European postal markets and the universal service obligations (USO). It consists of three independent chapters.In chapter one, we investigate the consumers' preferences for various kinds of postal services. As such, we begin by reviewing the market and regulatory conditions for Europe and for our case study, Belgium. Then using data provided by the incumbent provider, the Belgian post (Bpost), we estimate demand price elasticities. The data comprises customer transactional information on letter mail, direct mail, parcels & express services, press delivery and value added services for the 2008-2009 period. These categories constitute not only the important lines of services that Bpost offers to its clients but also the main segments that constitute the whole Belgian postal market. As such, and using standard methods, we estimate for each service an equation that explains demand by prices, product varieties (i.e. mixes or combinations of volume, weight, priority and destination, inter alia), income, regulation proxies and other socioeconomic variables. The estimated price elasticities for regulated and partially regulated services are around -1.1, whereas for unregulated segments they fluctuate between -2.1 and -2.8. The lowest price elasticity is obtained for direct mail services (-1.0); the highest ones are associated with value added services (-2.1) and registered mail (-3.3). Price elasticities may be influenced by the cyclical effects during the period of analysis. Therefore, elasticities are higher when compared with the empirical evidence obtained for other countries and through the various methodologies applied over the last decades. The fact that technological substitutes, such as expenditures on telephony and internet access for daily and administrative mail services and, radio and television advertising for direct mail services, could not be accounted for (because there were no data available) may however be considered as a major limitation for the scope of our results.
In the second chapter, we explore theoretically the effects of the USO on unregulated markets. In particular, we are interested in investigating its welfare effects when the provision of services cannot be technologically separated. We present a model in which there is an incumbent who provides two services: a universal service and a non-USO service, the latter opened to competition. This is the case of letter mail and direct (or bulk) mail, services which have quite different purposes and regulatory frameworks (i.e. the former is fully regulated whereas the latter is liberalized under the current European Internal Market framework), but are jointly produce at some stages of the postal value chain. The USO is simplified to two dimensions, affordability and quality, implemented as a price cap and a minimum quality standard (MQS) for the provision of letter mail services. The latter involves the technological aspects that we are interested in. We find that the definition of the USO plays an important role in organizing markets that are open to competition. When it imposes few quality requirements (low MQS), the incumbent is not cost efficient enough to provide the high-quality variant of bulk mail, allowing its competitors to cream-skim the segment. However, because there are cost economies, the firm's participation in the segment yields a higher average quality of mail services at lower prices. When the USO is too comprehensive (high MQS), the incumbent exhibits large cost economies that ensure a dominant position in the provision of bulk mail services. Consumers are worse off as competition induces too much service differentiation in order to make profitable the provision. Relaxing the definition of the USO mitigates the competitive advantage of the USP and so, yields improvements in welfare. In the absence of access costs, firms will find profitable to participate in the bulk mail segment. However, foreclosure happens if the USO induces the incumbent to exhibit significant fixed costs. Therefore, the USP may end up as the sole supplier of bulk mail services if the definition of the USO imposes too many quality requirements (high MQS). In that case, the authority must balance the welfare gains of defining USO with the welfare losses of the consumers of the contested service.
Finally, in the third chapter we consider the ownership aspect of the provision of universal services as an incentive to introduce competition. One can further segment the provision between services for customers located in high-cost areas and services for customers located in low-cost areas. Additionally, under the current EU legislation, the supply is divided between upstream activities (e.g. collection and sorting) and downstream activities (i.e. delivery). The provision of upstream activities in high-cost areas remains in hands of the incumbent firm or the owner of the downstream (delivery) network. The upstream provision in low-cost areas is open to competition, but a retailer may be vertically integrated/separated or legally unbundled with the downstream firm. Legal unbundling means, in our model, that the downstream firm and one upstream firm located in the low-cost area belong legally to the same entity entitled to all profits, whom does not have full control rights over the firms' decisions. That is to say, upstream activities and the downstream services will be managed separately under the same ownership. In this framework we analyze the firm's boundaries in terms of competition development and welfare. We implement two criteria to answer questions like, does vertical separation promotes competition (entry of firms) while covers a larger demand than vertical integration? Does vertical integration demand less public funds to cover demand? Does legal unbundling is worse than ownership separation to promote competition? The first criterion is the probability of entry (of the potential upstream firm), which we determine for each modes of ownership. The second criterion is the cost of public funds. It is implemented by defining a loss function as the difference between the expected consumer surplus when the downstream firm chooses an access fee that maximizes its profits and the consumer surplus when access is priced at marginal cost. The use of both criteria let us conclude that efficient entry occurs when the downstream firm is vertically separated or legally unbundled of the retailer providing services in the low-cost area. However, it is under legal unbundling that the access charge takes its lowest value. The highest cost of public transfers is obtained when firms are vertically separated, but the lowest one is attained when firms are legally unbundled. Therefore legal unbundling constitutes the preferred organizational form to induce competition and to reduce the cost of public funds.
Doctorat en Sciences économiques et de gestion
info:eu-repo/semantics/nonPublished
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Rosa, Altamir Antonio. "Dimensionamento e localização de centro de distribuição de correios numa cidade de medio porte". reponame:Repositório Institucional da UFSC, 1996. https://repositorio.ufsc.br/xmlui/handle/123456789/157990.
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Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro TecnologicoMade available in DSpace on 2016-01-08T20:16:25Z (GMT). No. of bitstreams: 1 104032.pdf: 2728498 bytes, checksum: 69090704e9be555e51c5bde564c74d84 (MD5) Previous issue date: 1996
Este trabalho apresenta dois enfoques pertinentes à problemática vivida pela Empresa Brasileira de Correios e Telégrafos (ECT), nas cidades de médio e/ou grande porte, quando do dimensionamento (número) e localização de suas unidades de entrega denominadas CDD (Centro de Distribuição Domiciliada). Estes enfoques são: O Problema "MINI-SUM" (caso clássico da determinação das P-Medianas) e o Problema de Partição de Conjuntos ("The Set Partitioning Problem?) o qual é uma "pequena" variação do Problema de Cobertura de Conjunto ("The Set Covering Problem"), ambos dentro de um contexto maior da literatura conhecido como Teoria dos Grafos.O primeiro destes enfoques tratará da determinação de P-lugares para a localização destes CDDs de tal forma a minimizar o percurso médio ponderado dos carteiros desde os CDDs até suas regiões de entrega. O segundo "Approach" deverá apenas mostrar como determinar o menor número P de lugares para a localização dos CDDs de tal forma que estes cubram (atendam) a área total da cidade composta por todas as regiões de entrega, respeitando-se restrição de percurso e demais recomendações da Empresa.Para ambos os enfoques, algoritmos e heurísticas apropriados serão apresentados. Para o problema "MINI-SUM" (P-Medianas) será implementado o algoritmo da Substituição de Vértices, e além disso será desenvolvido um Aplicativo para marcar e gerar uma matriz de distâncias num mapa da cidade já desenhado em computador. E para o Problema de Cobertura nos restringiremos apenas em descrever um dos dois métodos (ou procedimentos) heurísticos: um implementado em computador é descrito e dado exemplo; e o outro executado manualmente apenas é mencionado a fonte onde o mesmo pode ser encontrado. Os dois enfoques serão comparados, de maneira a estabelecer um paralelo entre os mesmos. E a finalidade deste paralelo é o de propiciar à ECT a possibilidade de optar por um destes enfoques que podem não ser os únicos, mas são diferentes.Todavia, estes enfoques, enquanto aplicação, estão inseridos dentro de um contexto mais amplo da ECT que é o de um Sistema de Distribuição onde custos e demais restrições precisam ser considerados - e esta é a problemática a qual nos referimos no início desta exposição.Mais precisamente, o objetivo geral deste trabalho seria determinar em ambos os enfoques o número e localização ótimos dos CDDs mas não em detrimento destes custos e restrições.
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Potter, John E. (John Edward). "A study of labor-management relations : the United States Postal Service and the American Postal Workers Union". Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/11507.
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Chan, Yan-sum Danny y 陳仁深. "Quality service in Hongkong post". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268602.
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Wong, Yiu-kwong Fred y 王耀光. "A feasibility study on the privatisation of the post office in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31964175.
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Nguyen, Hung Phu. "Contracting practice in the United States Postal Service the impact of values, institutions and markets /". Columbus, Ohio : Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1228176136.
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Leo, Michael Charles. "A Mixed-Methods and Multi-Level Investigation of the Effects of a Crew Chief Intervention on Job Attitudes, Occupational Stress, and Organizational Commitment". PDXScholar, 2006. https://pdxscholar.library.pdx.edu/open_access_etds/2758.
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High-profile instances of workplace violence and increased pressure from competitors have threatened the viability of one of the nation's largest employers, the United States Postal Service (USPS). As a result, the USPS began a massive change effort in the early 1990's. One of the initiatives implemented to improve labor-management relations was a derivative of the self-managed work team known as the crew chief program. This study provides a mixed-methods and multi-level approach to understand the impact this unique program had on organizational attitudes.
The first aim of this study was to investigate whether the crew chief program reduced employees' stress and strain and improved job and supervisory satisfaction and company and union commitment, while controlling for the nesting of employees within sites and employee demographic characteristics. The second aim was to replicate and extend the stressor-strain-outcome (SSO) model of stress and to determine whether employee perceptions of crew chief support moderated the relationships between stressors, strain, and outcomes.
I evaluated Aim 1 using data from 177 mail processors from 27 units matched from baseline to one-year follow-up with hierarchical linear modeling. This was followed up with an implementation analysis of qualitative data to determine the extent to which the program was implemented compared to the original design. I evaluated Aim 2 using structural equation modeling from 538 mail processors who participated at follow-up.
There was little quantitative support for Aim 1. However, the results of the implementation analysis suggested that the crew chief program was not functioning as conceived. Aim 2 received strong support, with almost all of the main effects of the SSO model replicated. However, there was no support for the moderator effects. Additionally, I found role ambiguity to have direct relationships with other organizational outcomes beyond the indirect effects via strain and that crew chief support was strongly related to stressors and outcomes.
These findings reinforce the notion that employing both quantitative and qualitative methods can dramatically improve the quality of organizational research. Based on these findings, I describe several suggestions for improvements to this specific program and for improving future initiatives aimed at enhancing labor-management relations.
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Burr, Timothy Allen. "Administrators as policy makers of an autonomous government corporation : who manages the United States Postal Service? /". Full-text version available from OU Domain via ProQuest Digital Dissertations, 1985.
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Ozugur, Ozgur. "Ramsey Pricing In Turkey Postal Services". Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/2/669697/index.pdf.
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This study aims to provide an empirical investigation of Postal Services pricing in Turkey by way of computing Ramsey prices and examining the sensitivity of Ramsey prices to changes in demand and cost parameters. In this study, the Ramsey pricing problem is stated as maximizing a welfare function subject to the Post Office attaining a certain degree of profitability.
The conditions necessary for the Post Office to be able to price efficiently have implications for Ramsey pricing. We estimate demand functions and cost structure of letters and express mail using data from Turkish Postal Services. The robustness of the Ramsey rule is assessed under alternative estimates of demand and similarly, in the absence of reliable data, under alternative intervals of marginal cost.
Ramsey prices for two letter categories and welfare gains of moving from the existing pricing structure to Ramsey are determined and examined. Sensitivity analysis indicates that the existing policy is not Ramsey optimal and that this is a fairly robust result.
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Gaban, Eduardo Molan. "Monopólio postal à luz do direito constitucional e do direito antitruste: um estudo comparado das experiências européia e norte-americana". Pontifícia Universidade Católica de São Paulo, 2011. https://tede2.pucsp.br/handle/handle/5662.
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Previous issue date: 2011-09-02The paper refers to the elaboration of a hermeneutic line of investigation for the postal monopolies, aiming to demonstrate its incompatibility with the 1988 Federal Constitution, through a multidisciplinary approach grounded in the disciplines of constitutional and antitrust law. Through an optical analysis of the possible effects to society, the question of whether Brazil should maintain its legal monopoly within the postal services was discussed; more specifically, would the 1988 Constitution have approved the infraconsitutional legislation (which constitutes the legal basis for the postal monopoly in Brazil) recognizing their compatibility/harmonization with the constitutional principles of free economic enterprise and free competition, which structure the current economic order. A comparative study was developed on the US and EU experiences, which contributed to better evaluate the arguments and the grounds underlying the Brazilian postal monopoly. Therefore, good propositions emerged to improve the Brazilian model for the postal services. It was concluded that the monopoly model, used by State owned companies, is not the ideal model for the postal services. In Brazil s specific case, it is not compatible with the 1988 Federal Constitution. It would, therefore, not be possible to harmonize the previous legislation, which instituted the legal monopoly (Legal Decree n. 509/1969 and Law n. 6538/1978)
O presente trabalho refere-se à elaboração de proposta de linha hermenêutica para o monopólio postal com a finalidade de demonstrar sua incompatibilidade com a Constituição Federal de 1988, por intermédio de abordagem multidisciplinar embasada nas disciplinas do direito constitucional e do direito antitruste. Buscou-se analisar pela ótica dos efeitos à sociedade, se, de modo geral, deveria o Brasil manter o modelo de monopólio legal operado por empresa estatal (ECT) para os serviços postais. De modo particular, foi analizado se teria a Constituição de 1988 recepcionado a legislação infraconstitucional anterior (que constitui base jurídica para o monopólio postal no Brasil), reconhecendo sua compatibilidade/harmonização com os princípios constitucionais da livre iniciativa e livre concorrência que estruturam a ordem econômica vigente. Foi realizado um estudo comparado das experiências norte-americana e européia, a partir do que foi possível melhor avaliar os fundamentos econômicos e jurídicos subjacentes ao caso do monopólio postal brasileiro. A partir desse estudo, foi possível elaborar propostas positivas para aprimorar o modelo brasileiro de serviços postais. Em síntese, concluiu-se que o modelo de monopólio legal exercido por empresa estatal não é o mais indicado para os serviços postais, sendo que, no caso do Brasil, não seria compatível com a Constituição Federal de 1988, razão pela qual, não seria possível harmonizar a legislação anterior, que instituíra o monopólio legal, com a Constituição de 1988
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Valera, Giselle Elisa. "Quantitative methods for testing pricing strategies at the United States Postal Service". Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/111470.
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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2017."June 2017." Cataloged from PDF version of thesis.
Includes bibliographical references (pages 69-72).
The United States Postal Service (USPS) faces intense competitive pressure in the shipping business. At the same time, shipping is becoming an increasingly critical segment of revenue and profitability for USPS. USPS' existing retail sales data can be analyzed for opportunities to improve profitability and the consumer experience. This paper introduces assortment optimization techniques USPS can use to identify improvements to their current retail pricing approach.
by Giselle Elisa Valera.
M.B.A.
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Hellqvist, Cecilia y Danilo Iljic. "Route planning for the internal postal service at the municipality of Norrköping". Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129581.
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Internposten inom Norrköpings kommun analyserades för att utvärdera om Tekniska kontoret kunde ta över planering och distribution av internposten i egen regi och därmed inte längre vara beroende av en extern part.
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Sutton, Peter. "Technological change and industrial relations in the British postal service 1969-1975". Thesis, King's College London (University of London), 2013. https://kclpure.kcl.ac.uk/portal/en/theses/technological-change-and-industrial-relations-in-the-british-postal-service-19691975(0afaeace-7494-4160-8f06-365e2b74558e).html.
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This is a history of the mechanisation programme in the British postal service in the 1960s and 1970s, providing a record of the first six years of the network restructuring project known as the Letter Post Plan. This involved the introduction of automated sorting and coding machines and the creation of large, mechanised sorting offices. This brought fundamental changes to mail operations and was the subject of much disagreement and discussion within the industry. The key groups involved were unions, management and engineers, and their roles are considered through planning, negotiation and implementation of the plan. The central theme of the thesis is the interrelation of new technology and industrial relations. The main issues addressed include: the reasons for commissioning the plan in 1969; the preparations made for organisational change including R&D, financial modelling, training and consultation; the effects of the political and economic troubles of the 1970s; the introduction of new consultation arrangements following an embargo on new technology by the Union of Post Office Workers in 1972; and the course of negotiations which led to agreement upon a revised plan in 1975. The Post Office has been criticised over the introduction of mechanisation in this period, including charges of naive management, inadequate engineering and union obstruction. The limited attention the subject has received from historians has echoed this. This thesis contests this interpretation by arguing that the Post Office deserves more credit for the design and implementation of the plan, and that its problems were largely caused by external political and economic forces. It offers a detailed account of the workings of the postal service and the political and technical challenges faced in changing its operations, documenting several progressive and constructive aspects of this process. This therefore contributes to a historiographical reinterpretation of 1970s industrial politics and questions the negative portrayal of the nationalised industries in this period. The research is based primarily on the archival holdings of the British Postal Museum & Archive in London, including policy papers and board minutes, scientific and technical reports, union newspapers and publications, diagrams, photographs and correspondence. Other resources include the Modern Record Centre in Warwick, the National Archives, the works of modern postal historians and literature in the history of science, technology, labour and twentieth century public enterprise.
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Xavier, Emanuella Moreira Pires. "Exploração do serviço postal pelas empresas privadas: inexistência de monopólio da União". Universidade Federal de Pernambuco, 2005. https://repositorio.ufpe.br/handle/123456789/4233.
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Previous issue date: 2005A presente dissertação tem por finalidade demonstrar que o monopólio do serviço postal foi extinto desde a Constituição Federal de 1988. Para a construção desse argumento é preciso analisar as legislações anteriores, conjugando essa interpretação com o novo ordenamento jurídico que elevou a livre-iniciativa a princípio fundamental do Brasil. A análise histórica do setor postal é fundamental na construção desta hipótese. Se, antes, a atividade era desenvolvida unicamente pelo Estado, fazendo parte do grupo dos serviços públicos, hoje, com a nova perspectiva do Estado, devendo ser fiscalizador e regulador muito mais do que explorador direto, a atividade passa a ser desenvolvida também pelos particulares, assumindo uma natureza econômica. Entretanto, tratando-se de matéria de relevante interesse coletivo, não pode o setor postal ficar à mercê unicamente das regras do mercado, necessitando de forte regulação estatal, cabendo à iniciativa privada manter os mesmos princípios impostos ao serviço público, garantindo continuidade, universalidade, eficiência e transparência no serviço. A aproximação da iniciativa privada com o setor público vem demonstrando que o interesse público não é assegurado apenas pelo Estado. Os interesses particularísticos não são necessariamente antagônicos aos interesses públicos. Surge uma relação de parceria entre as duas esferas. No âmbito do setor postal, observa-se a experiência da União Européia, comprovando que a abertura do mercado postal à concorrência propiciou melhoria do serviço, sem abrir mão de garantir o acesso a toda coletividade
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Fields, Karal. "Describing the literature that assesses the Unites [sic] States Postal Service redress program /". View online, 2006. http://ecommons.txstate.edu/arp/111/.
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Hall, Matthew. "Knowledge management and the codification of knowledge in the UK Post Office". Thesis, n.p, 2001. http://ethos.bl.uk/.
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Lecou, Sébastien. "Missions de service public et régulation en environnement concurrentiel : Application au secteur postal". Phd thesis, Université Panthéon-Sorbonne - Paris I, 2007. http://tel.archives-ouvertes.fr/tel-00187041.
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Cette thèse étudie la problématique de la coexistence d'activités régulées et concurrentielles au sein d'une même entreprise.Dans un premier chapitre, nous étudions le calcul du cout d'une mission de service public. nous montrons que l'existence d'une mission de service public va exercer des externalités sur la demande et les couts des activités concurrentielles de l'entreprise, ainsi que sur les entreprises concurrentes. ces externalités sont alors susceptibles de modifier le cout de la mission. nous appliquons nos resultats a l'exemple de la mission d'aménagement du territoire imposée a La Poste.
Dans un second chapitre, nous étudions les prix de transfert utilisés pour valoriser les transactions entre une maison mere régulée et une filiale concurrentielle. nous présentons dans le détail l'affaire chronopost qui a donne naissance a la jurisprudence européenne en matiere de prix de transfert.
Dans un troisième et dernier chapitre, nous reprenons les thématiques des chapitres précédents et ajoutons la possibilité pour un operateur d'adopter des stratégies anticoncurrentielles. nous présentons l'exemple de la poste allemande condamnée pour avoir adopté une strategie prédatrice sur un segment de son marché colis. nous tentons alors de verifier la conjecture selon laquelle les entreprises régulées seraient plus susceptibles d'adopter des comportements prédateurs.
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Tadevosyan, Davit. "System dynamic framework for analyzing organizational stress : United States Postal Service case study". Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/100365.
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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 102-106).
Stress, both individual and organizational, appears to be an increasing problem in any society, and more so in organizations. It already is taking a significant toll on corporate and national levels. Slow recovering economy and pressures on bottom lines, especially for financially constrained organizations, further emphasize the problem and call for new solutions. This paper explores two aspects of stress - individual and organizational. Our goal was to provide a systems dynamic framework that organizations, as well as individuals, can use to improve the understanding of the physiological and psychological stress loads, as well as understand their relationship to organizational key performance indicators. Like many natural systems, human body is the ultimate limited system. The main benefit of the proposed framework will be the ability to monitor cumulative variables of the functional capacity of human body to process stressors, and the mental and emotional capacity of employees to carry out their duties.
by Davit Tadevosyan.
S.M. in Engineering and Management
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Lécou, Sébastien. "Missions de service public et régulation en environnement concurrentiel : application au secteur postal". Paris 1, 2007. https://tel.archives-ouvertes.fr/tel-00187041.
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Dans un premier chapitre, nous étudions le calcul du coût d'une mission de service public. Nous montrons que l'existence d'une mission de service public va exercer des externalités sur la demande et les coûts des activités concurrentielles de l'entreprise, ainsi que sur les entreprises concurrentes. Ces externalités sont alors susceptibles de modifier le coût de la mission. Nous appliquons nos résultats à l'exemple de la mission d'aménagement du territoire imposée à la Poste. Dans un second chapitre, nous étudions les prix de transfert utilisés pour valoriser les transactions entre une maison mère régulée et une filaile concurrentielle. Nous présentons dans le détail l'affaire Chronopost qui a donné naissance à la jurisprudence européenne en matière de prix de transfert. Dans un troisième et dernier chapitre, nous reprenons les thématiques des chapitres précédents et ajoutons la possibilité pour un opérateur d'adopter des stratégies anticoncurentielles. Nous présentons l'exemple de la Poste allemande condamnée pour avoir adopté une stratégie prédatrice sur un segment de son marché colis. Nous tentons alors de vérifier la conjecture selon laquelle les entreprises régulées seraient plus susceptibles d'adopter des comportements prédateurs.
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Scrignoli, Bárbara Wanderley. "Os determinantes de inovações nos serviços públicos brasileiros : o caso dos serviços postais". reponame:Repositório Institucional da UnB, 2011. http://repositorio.unb.br/handle/10482/9242.
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Dissertação (mestrado)—Universidade de Brasília, Faculdade de Economia, Administração, Contabilidade e Ciência da Informação e Documentação, Programa de Pós-Graduação em Administração, 2010.Submitted by Miguel Ângelo Bueno Portela (miguelportela@bce.unb.br) on 2011-09-15T15:15:11Z No. of bitstreams: 1 2011_BarbaraWanderleyScrignoli.pdf: 854642 bytes, checksum: d1b6d30fd8cb0b178437ee58859aea1c (MD5)
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A inovação nos serviços públicos tem sido preocupação crescente de estudos acadêmicos, na medida em que se discutem quais os esforços necessários para incentivar a capacidade inovativa do setor público como forma de impulsionar sua melhoria e modernização. Como as inovações são importantes para o setor público, desvendar questões referentes aos fatores determinantes para o desenvolvimento de inovações nesse âmbito se faz necessário. Entre os diversos serviços prestados pelo governo, os serviços postais se destacam, pois possibilitam meios de comunicação entre as diversas regiões desse país, contribuindo para a integração nacional. A partir desse contexto, o objetivo geral do estudo foi analisar os fatores que justificaram o desenvolvimento de inovações nos serviços postais brasileiros. Para se atingir tal objetivo, três casos de inovação em serviços públicos postais prestados por uma empresa pública federal foram analisados. O quadro teórico se pautou em conceitos relativos a inovação em serviços em geral, inovação em serviços públicos e determinantes da inovação. Os documentos estudados possibilitaram a identificação das características principais dos serviços analisados, em especial no que se refere a aspectos do processo de desenvolvimento das inovações. As entrevistas possibilitaram a identificação mais detalhada dos fatores que justificaram a criação das inovações, e das características dos serviços resultantes desse processo. De modo geral, os resultados obtidos nesta pesquisa apontam para as seguintes conclusões. Primeiro, o desenvolvimento de inovações no setor público postal pode ser determinado e caracterizado por fatores mercadológicos, industriais, domésticos e cívicos. Segundo, ficou evidente que os fatores industriais e de mercado foram relevantes na determinação das inovações, assim como na caracterização dos serviços, demonstrando a capacidade da empresa pública de enfrentar a concorrência de mercado. Por fim, concluiu-se que a empresa desenvolveu tanto uma inovação radical, mostrando sua capacidade de criar um serviço totalmente novo, quanto inovações de melhoria, evidenciando sua capacidade de se modernizar e se adaptar às crescentes exigências dos consumidores. ________________________________________________________________________________________ ABSTRACT
Innovation in public services has been growing concern in academic studies, insofar as they discuss what efforts are needed to stimulate the innovative capacity of the public sector as a way to boost its improvement and modernization. As innovations are important for the public sector, issues relating to determinant factors for the development of innovations in this area are necessary. Among the various government services, postal services highlight as possible means of communications between the various regions of the country, contributing to national integration pair. From this context, the general objective of the study was to analyze the factors that justified the development of innovations in postal services in Brazil. To attain this goal, three cases of innovation in public postal services rendered by a federal public company have been analyzed. The theoretical framework was guided by concepts relating to innovation in services in general, innovation in public services and determinants of innovation. The documents studied possible to identify the main features of the services analyzed, in particular as regards aspects of the development process of innovations. The interviews allowed for more accurate identification of the factors that justified the creation of innovations, and service features resulting from this process. Overall, the results obtained in this study point to the following conclusions. First, the development of innovations in the public postal sector can be determined and characterized by market, industrial, domestic and civic factors. Second, it was evident that industrial and market factors were relevant in determining the innovation as well as the characterization of services, demonstrating the ability of the public company to face market competition. Finally, it was concluded that the company has developed both a radical innovation, showing its ability to create a totally new service, and improvement innovations, demonstrating its ability to modernize and adapt to increasing consumer demands.
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Tang, Oi-yee Ivy. "The Post Office Trading Fund : claims and achievements /". Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B2205439X.
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GALLET, CATHERINE. "Service universel, concurrence et réglementation dans les services postaux européen". Marne-la-vallée, ENPC, 1998. http://www.theses.fr/1998ENPC9811.
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Étant donne le contexte d'ouverture accrue du marché du courrier à la concurrence, nous nous posons la question de dispositifs alternatifs au monopole, pour garantir la viabilité du service universel postal. Celui-ci consiste en une offre de services postaux de qualité déterminée, fournis de manière permanente en tout point du territoire à des prix abordables pour l'ensemble des utilisateurs. L’organisation du service universel repose sur un réseau universel : sa vocation est de répondre a des besoins très varies en concentrant puis en répartissant des envois très différents. L’équilibre antérieur des opérateurs de service universel européens est aujourd'hui remis en cause par l'évolution de la demande vers des services personnalises, les pressions du marché et les pressions règlementaires sur le monopole. L’analyse et la mesure du cout du service universel permet alors d'appréhender les effets de cette dynamique de marche sur les obligations de service universel. Ainsi nous montrons comment les besoins de financement de l'opérateur pour maintenir le service universel varient en fonction de la situation de marche. La pérennité des obligations de service universel nécessite ensuite d'envisager d'autres modalités de financement (fiscalité générale, fonds de compensation, aides ciblées, etc. ). Les possibilités d'adaptation en matière d'application des obligations de service universel (niveau de prix abordable, niveau de qualité de service) sur un marché libéralise sont également examinées. Elles impliquent en définitive un débat sur la définition et le périmètre du service universel.
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Le, Jan Morgane. "Le service public postal face au droit de l’Union européenne : histoire d’un compromis (1957-2012)". Thesis, Paris 2, 2016. http://www.theses.fr/2016PA020044.
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En 1957, l’État est l’organisateur du service public postal en France à travers son administration centrale. Cette même année est signé un traité à Rome entre six États européens autour de l’idée de marché commun avec délégation de souveraineté.Le service public postal et l’Europe du traité de Rome vont, tout d’abord, évoluer parallèlement. Mais, au début des années 1980, le contexte politique, économique et technologique change et l’Europe se saisit de la question postale ; d’une phase d’ignorance, on entre alors dans une phase de confrontation : l’Europe soumet le service postal au droit commun de la concurrence et remet en cause le monopole, organisation traditionnelle du service postal. Par ailleurs, le service public postal organique est transformé : La Poste, exploitant public doté de la personnalité juridique est née. Progressivement, la logique de confrontation laisse place à une phase de concertation entre l’Europe du traité de Rome et les États membres qui donne naissance à plusieurs directives. Ces dernières placent en leur cœur le service universel postal. En 2012, la libéralisation du service postal devient totale : il n’existe plus de monopole légal.Cette ouverture du marché est concomitante avec la révolution numérique. Ainsi, dans ce contexte de bouleversements idéologiques, technologiques et économiques, le service public postal connaît des évolutions significatives tant dans sa forme – La Poste devient une société anonyme – que dans sa mission : pour répondre aux nouveaux besoins d’intérêt général, raison d’être du service public, le service public postal est reconfiguréIn 1957, the State is the organiser of the public postal service in France through its central administration. That same year, a treaty was signed in Rome between six European States around the idea of a common market with a delegation of sovereignty. At first, the public postal service and the Europe of the Treaty of Rome develop separately. But in the early 1980s, the political, economic and technological context evolves and Europe decides to take an active interest in the matter of the postal service. After a phase of disinterest in postal matters, we enter in a phase of confrontation; Europe submits the postal service to the competition law: monopoly, the traditional organisation of the postal service, is challenged. Moreover, the French public postal service is transformed: La Poste, independent public operator is born. Following the period of confrontation, a period of dialogue follows, bringing together the Europe of the Treaty of Rome and the States members to write the postal law. Several guidelines are adopted, focused in particular on the universal postal service. By 2012, the process of liberalisation of the postal service is complete: there is no legal monopoly in Europe. This new openness is concomitant with the digital era. The postal service must now continue to adapt to this new ideological, technological and economical context: in its form – La Poste becomes a public limited company – as well as in its mission to serve the public interest, the raison d’être of the public service, so the public postal service is reconfigured
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Rocha, Shirley Aparecida Silva. "Entre a mochila e o carteiro : uma análise da organização do trabalho". reponame:Repositório Institucional da UnB, 2011. http://repositorio.unb.br/handle/10482/10100.
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Dissertação (mestrado)—Universidade de Brasília, Instituto de Psicologia, Programa de Pós-Graduação em Psicologia Social, do Trabalho e das Organizações, 2011.Submitted by Alaíde Gonçalves dos Santos (alaide@unb.br) on 2012-03-19T13:20:44Z No. of bitstreams: 1 2011_ShirleyAparecidaSilvaRocha.pdf: 738978 bytes, checksum: b9510ca724b3a4f63c44567277130d10 (MD5)
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O objetivo geral deste estudo foi conhecer e analisar os aspectos da organização do trabalho e da relação trabalho-trabalhador entre carteiros. Foram realizadas observações, para conhecimento das condições de trabalho, em dois Centros de Distribuição Domiciliária (CDD). Foram realizadas entrevistas individuais semiestruturadas com 13 carteiros e quatro gerentes de CDD, para apreender suas percepções. Por meio da análise do conteúdo da entrevistas identificou-se categorias temáticas para melhor compreensão dos dados. Os resultados apontaram que, na percepção dos carteiros, sua atividade é árdua e desgastante, envolvendo baixo controle do trabalhador sobre seu trabalho. Indicaram também que rotatividade, insuficiência de trabalhadores, sobrecarga de trabalho, falta de reconhecimento do trabalho por parte da organização e escassez de oportunidades para crescimento e desenvolvimento profissional estão entre os principais problemas relacionados à gestão na empresa. Verificou-se a existência de normas e padronizações rígidas em relação ao trabalho. Os riscos e as dificuldades foram relacionados principalmente às vulnerabilidades a que os carteiros estão sujeitos no ambiente externo. Os resultados encontrados indicam fatores recorrentes na organização de trabalho que podem intensificar o peso simbólico da mochila do carteiro, interferindo na relação trabalho-trabalhador. Ressalta-se, contudo, que foram identificados aspectos positivos como a importância social da profissão e os relacionamentos interpessoais no trabalho, os quais podem proteger o trabalhador quanto a esta percepção negativa. Conclui-se que, apesar das iniciativas dos Correios para melhorar as condições de trabalho, existem outros aspectos da organização do trabalho que podem impactar na relação trabalho-trabalhador e que precisam ser considerados para que haja mudanças efetivas nessa relação. _____________________________________________________________________________________________________________ ABSTRACT
This study aimed to describe and analyze aspects of work organization and workworker relationship from the mailperson’s point of view. There were observed the work conditions in two Delivery Centers. There were conducted opened-ended individual interviews with 13 mailpersons and four managers to understand their perceptions. Through interview content analysis there were identified thematic categories for better understanding of the data. The results showed that in the mailpersons’ perception his activity is arduous and stressful, involving low control of the worker from his job. They also indicated that turnover, scarce workers, work overload, little acknowledgment of the work by the organization, and lack of opportunities for professional growth and development are among the main problems with the management company. There were detected hard norms and standards regarding the work. The risks and difficulties were mainly related to the vulnerabilities that underlie the mailperson in the external environment. The results indicate recurring factors in the organization of work that can enhance the symbolic weight of the of the mailperson’s bag, interfering with the workworker relationship. It should be noted, however, identified positive aspects as profession’s importance social and interpersonal relationships at work, which can protect the worker as to these negative perceptions. It is concluded that despite the actions by Post Office to improve working conditions, there are other aspects of the work organization that can impact the work-worker relationship and that need to be considered to actually change this relationship.
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Shareef, Reginald A. T. "Assessing organizational change: quality of work life interventions in the United States Postal Service". Diss., Virginia Polytechnic Institute and State University, 1989. http://hdl.handle.net/10919/54419.
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Because of the changing nature of our society, it is agreed by scholars and practitioners that both private and public organizations face many uncertainties. Diverse solutions have been advanced to remedy these organizational maladies. One of the most popular solutions, theoretical and applied, has been the utilization of Quality of WorkLife (QWL) interventions.
The position taken in this dissertation is that in spite of the glowing testimonials about the effectiveness of QWL applications, it is still difficult to reach any definitive conclusions pertaining to the success(es) of this approach to the organizational change process. Previous research has offered little empirical data to support many of the theoretical assumptions QWL is based on.
Furthermore, most organizations have utilized the human relations conceptual framework (i.e., satisfaction causes performance) to describe the implementation and diffusion of the QWL process. Indeed, the organization evaluated in this study utilized this approach in its QWL endeavor. However, this investigation endorses a different concept, subsystems congruence, to achieve the institutionalization of QWL. A growing body of research literature strongly suggests that this integrated approach offers the best model for successful QWL intervention. Enhancing our understanding of QWL applications and processes is the focus of this study. This knowledge is necessary so organizational leaders, consultants, and academicians will better understand the nature and complexity of implementing, evaluating and institutionalizing various QWL interventions.Ph. D.
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Wong, Hung-kay. "An evaluation of the training programme for assistant controllers of posts". [Hong Kong : University of Hong Kong], 1985. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12316052.
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Williamson, Jeffrey Carroll. "Employee retention in the Federal Government : a case study of the United States Postal Service". Thesis, Massachusetts Institute of Technology, 2012. http://hdl.handle.net/1721.1/72852.
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Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2012.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 115-117).
Following the worst financial crisis since the great depression, the United States has experienced three consecutive years of unemployment above 8%. The current economic situation has pushed the economy to the forefront of the 2012 Presidential election. At the heart this partisan economic debate is the issue regarding the size of the Federal Government. The objective of this thesis is not to debate the politics of how big the Federal Government should or should not be. I merely point to the current economic situation and the partisan debate because I believe they are masking a potential issue which will impact the efficiency and quality of the services provided by the Federal Government - the issue of employee retention. Specifically, this thesis focuses on the voluntary turnover of top performing talent. Regardless of one's beliefs regarding the size the Federal Government or what role it should play, it is hard to debate the need to employ talented, productive, and innovative leaders within the government. In this regard, the Federal Government is no different than any private business. As the world shrinks and technology rapidly changes how we live and work, the demands of managing a business or running a government have become increasingly complex. This thesis uses the United States Postal Service (USPS) as a case study to illustrate some of the employee retention challenges facing the Federal Government and how the agency has implemented policies and strategies to improve its ability to retain employees. During this difficult time in its history, it is increasingly important to attract and retain talented employees. The USPS is now facing financial uncertainty, a rapidly changing marketplace, and intense competition from the private sector for its top talent. This thesis will attempt to reconcile these and many other factors impacting turnover in the USPS and highlight what USPS is doing and recommend potential actions to improve employee retention.
by Jeffrey Carroll Williamson.
S.M.
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Tang, Oi-yee Ivy y 鄧藹怡. "The Post Office Trading Fund: claims and achievements". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31966354.
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Simpson, Ian Robert Safety Science Faculty of Science UNSW. "An investigation into the use of positive performance indicators to measure OHS performance". Awarded by:University of New South Wales. School of Safety Science, 2006. http://handle.unsw.edu.au/1959.4/25732.
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This thesis describes the development, application and evaluation of an OHS measurement tool incorporating positive performance indicators to measure OHS performance in Australia Post, a large multi-site postal organisation. Positive Performance Indicators (PPIs) are identified as systematically implemented measures of the management processes initiated to achieve strategic goals. A literature review indicated that there was widespread support for the use of PPIs to measure OHS performance, with proponents advocating their use to monitor and promote implementation of target OHS strategies, and to evaluate the effectiveness of these strategies by using PPIs in conjunction with outcome indicators. Despite this widespread support, there was little practical guidance published on the development or application of PPIs, nor was there empirical evidence validating the claims of advocates. A series of research projects was undertaken to firstly develop - then evaluate - a set of OHS self-assessment tools incorporating PPIs. These projects comprised: review of the Australia Post OHS strategic plan, as the basis for the development of PPIs to measure that plan; development of a set of paper-based self-assessment tools incorporating quantitative OHS PPIs to measure the local implementation of the OHS strategic plan; quasi-experimental pilot study of the use of the OHS PPI self-assessment tools by Postal Managers, to investigate the reliability and effectiveness of the OHS PPI process in monitoring and driving conformance of OHS management processes; experimental study of the use of the OHS PPI self-assessment tools by Postal Delivery Facility Managers, to validate and extend the findings of the pilot study; development of a web-based software application to facilitate OHS PPI data collection and reporting; and, the use of correlation statistics to study the relationship of OHS PPIs with OHS outcome measures, and to assess their role in evaluating the effectiveness of specific OHS strategies. The studies demonstrated that the OHS PPI self-assessment tool could be effectively used by local facility managers to assess and report their implementation of the OHS strategic plan. In addition, the OHS PPI self-assessment process proved to strongly improve the local implementation of those OHS management processes measured. The study further showed that the consistent attention to OHS management processes driven by the OHS PPI measurement process assisted in the achievement of impressive OHS outcome improvements. However, the study showed that the use of correlation statistics to link OHS PPIs with outcome measures to evaluate the effectiveness of OHS management strategies has only limited value. Limitations in both the OHS PPI and outcome measurement data and in the correlation statistics restrict the extent to which findings can be interpreted or that conclusive judgements concerning the effectiveness of strategies can be drawn. The thesis concludes with an account of Australia Post's experiences in integrating OHS PPIs into its OHS management system.
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Ferreira, Edilton Teixeira. "Transformando ameaças em oportunidades: uma análise das estratégias de implantação de um serviço de internet - estudo de caso nos Correios do Ceará". reponame:Repositório Institucional da UFC, 2005. http://www.repositorio.ufc.br/handle/riufc/15568.
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FERREIRA, Edilton Teixeira. Transformando ameaças em oportunidades: uma análise das estratégias de implantação de um serviço de internet - estudo de caso nos Correios do Ceará. 2005. 145 f. Dissertação (mestrado) - Universidade Federal do Ceará, Faculdade de Economia, Administração, Atuária, Contabilidade e Secretariado, Fortaleza-CE, 2005.Submitted by Dioneide Barros (dioneidebarros@gmail.com) on 2016-03-17T19:00:10Z No. of bitstreams: 1 2005_dis_etferreira.pdf: 956692 bytes, checksum: d19a41deb6ab28a3ce9e91491f164d04 (MD5)
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The present work search to evaluate strategic actions of implantation of the service of Public Access to Internet adopted by the Brazilian Company of Mail and Telegraphs - ECT to the light of the theoretical revision about formulation of strategies protected for several studious authors of the subject. Customers, managers of agencies of ECT and technicians of the area of computer science of the company were interviewed, to understand the threats and opportunities that the internet can make possible and which the possible managerial strategies that the Mail could adopt to create opportunities, being followed theoretical models that turn on the subject. Electric outlet of strategic decision is the central object of that dissertation, the study of strategic actions for application of that new service of access terminal to the internet intended by the Mail, it finds in the several strategic models presented by some authors as Porter, Mintzberg, among other, some resonance that guides your development and application better. The study is limited to the strategic analysis of the use of the new service as competitive advantage for the company, have seen, that the research demonstrated that there is field for installation of the service, transforming the possible threat of the internet for the conventional mail in opportunity for a company of correspondences.
O presente trabalho busca avaliar ações estratégicas de implantação do serviço de Acesso Público à Internet adotadas pela Empresa Brasileira de Correios e Telégrafos – ECT à luz da revisão teórica sobre formulação de estratégias defendida por vários autores estudiosos do assunto. Foram entrevistados clientes, gerentes de agências da ECT e técnicos da área de informática da empresa, para compreender as ameaças e oportunidades que a internet pode possibilitar e quais as possíveis estratégias empresariais que os Correios poderiam adotar para potencializar as oportunidades, seguindo-se modelos teóricos que versam sobre o assunto. Tomada de decisão estratégica é o objeto central dessa dissertação, o estudo de ações estratégicas para aplicação desse novo serviço de terminal de acesso à internet pretendido pelos Correios, encontra nos diversos modelos estratégicos apresentados por alguns autores como Porter, Mintzberg, dentre outros, alguma ressonância que oriente melhor seu desenvolvimento e aplicação. O estudo está limitado à análise estratégica do uso do novo serviço como vantagem competitiva para a empresa, haja vista, que a pesquisa demonstrou que há campo para implementação do serviço em pauta, transformando a possível ameaça da internet para o correio convencional em oportunidade para uma empresa de correspondências.
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Grossmann, Luke Thomas. "The Postal Service Pension System and alternative methods for providing long-term financial welfare to retirees". Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81074.
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Thesis (S.M. in Management)--Massachusetts Institute of Technology, Sloan School of Management, 2013."June 2013." Cataloged from PDF version of thesis.
Includes bibliographical references (p. 113-117).
The United States Postal Service continues to face difficult financial conditions, due primarily to electronic diversion of mail volume. The largest component of the Postal Service's cost structure is labor, with retirement benefits representing a significant portion of those costs. This thesis provides a historical retrospective of the development of the pension system that the Postal Service currently participates in, and assesses the impact that the pension system has had on the Postal Service through history. The ultimate objective of this thesis is to study the United States Postal Service pension system as it relates to its current obligations to the United States federal government, provide a review of alternative pension arrangements operating in other sectors, and analyze the leading alternatives as they apply to the Postal Service to understand their potential impact on the finances of the United States Postal Service. Two simulations models are developed in the study, based on an analysis of the current workforce, historical and projected retirement patterns, and the current pension contribution profiles of workers. The models are used to assess the impact of various plan designs on the Postal Service's cost structure, and on a typical individual employee's post-retirement income.
by Luke Thomas Grossmann.
S.M.in Management
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Langlois, Olivia. "Contribution à l'histoire du service public postal (de la Révolution au tournant libéral du 2nd Empire)". Université Robert Schuman (Strasbourg) (1971-2008), 2003. http://www.theses.fr/2003STR30006.
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Cette thèse se propose, entre la Révolution et le tournant libéral du second Empire, de traquer la notion de service public dans l'histoire de la poste aux lettres, en utilisant un faisceau d'indices qui est celui des éléments constituant la défmition du servicc public tel qu'elle est issue du XIXe siècle, à savoir la structure, la finalité du service, le régime juridique applicable. En d'autres termes, il s'agit de voir comment l'administration postale progresse vers le service public, comment la question du service public se pose et se matérialise dans le domaine postal. L'étude de ces éléments au cours de la période envisagée a permis de distinguer deux grandes périodes dans cette contribution à l'histoire du service public postal. De la Révolution à l'Empire, l'objectif premier de l'administration postale est de survivre il une conjoncture difficile, tandis que la notion de service public, très polysémique, apparaît régulièrement au cours des débats parlementaires. L'administration postale se stabilise sous l'Empire. De la Restauration au tournant libéral du second Empire, la notion de service public progresse au cœur de l'évolution de la poste aux lettres; si son influence n'est encore qu'officieuse, les discours et interventions autour des amélioratious progressives apportées au service postal créent un lien entre le monopole exploité par l'Etat, l'accès géographique et financier au service, la fonction sociale et le service public. Parallèlement pendant la seconde moitié du XIXe siècle, les tribunaux se réfèrent de plus en plus au service publicThis thesis is aimed at proposing a definition of the public service in the history of the mail Postal Office, between the Revolution and the liberal turning point of the second Empire. This work is based on a number of indications stemming trom elements that constitute the definition of the public service during the 19th century, that is to say, the structure, the aim of the service, the appropriate legal system. In other words, the point is to analyse how the postal administration evolves towards the notion of public service, and how this notion questions itself and becomes operative in the postal field. The research study during the envisaged time trame has highlighted two major periods in this contribution to the history of the postal public service. From the Revolution to the Empire, the first objective for the postal administration, is to outlive an adverse climate, while the highly polysemous notion of public service is trequently debated during parliamentary sessions. The postal administration stabilizes under the Empire regime. From the "Restauration" to the liberal turning point of the second Empire, the notion of the public service gains ground as the mail Postal Office evolves. If its influence is no more than unofficial, the speeches and the interventions about the graduai improvements brought to the postal service create a link between the monopole that the State exploits, the geographic and financial access to the service, the social function and the public service. Concurrently, during the second half of the 19th century, the courts more and more refer to the public service
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Mesquita, Clarissa Ferreira de Melo. "O regime jurídico do setor postal: desafios contemporâneos e perspectivas para o setor". Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/2/2134/tde-15052013-152156/.
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Este trabalho busca identificar os entraves e perplexidades jurídicas no setor postal apontará as consequências da falta de clareza legislativa, doutrinária, jurisprudencial e regulatória no setor, aprofundando-se na análise de jurisprudência, especialmente do Supremo Tribunal Federal chamando atenção para a possibilidade de serem adotadas novas soluções para resolvê-los. O trabalho estrutura-se a partir de dois eixos intimamente relacionados: a) saber o que é serviço postal, qual é sua relevância na atual conjuntura das comunicações e qual é a realidade de prestação dos serviços nesse setor, objeto dos Capítulos 1 e 2, e b) desenvolver uma discussão crítica sobre serviço (público ou não) postal e monopólio postal, objeto do Capítulo 3 e núcleo central do trabalho. Ainda que o foco desta análise não seja a discussão mais ampla sobre a importância do planejamento e dos arranjos jurídico-institucionais do setor, procurar-se-á chamar atenção para esses aspectos no âmbito do setor postal. A conclusão final da pesquisa, que confirma a hipótese central do trabalho, é a de que o regime jurídico do setor postal se constrói predominantemente a partir da atuação da ECT. O regime jurídico do setor tem sido delimitado a partir das políticas públicas voltadas à ECT, dos serviços postais por ela prestados e das decisões judiciais em que a estatal é autora ou ré, o que lhe confere um regime jurídico privilegiado e protetivo. A análise de todo esse arcabouço jurídico revela que, em grande medida, objetiva-se preservar a empresa pública ECT, em detrimento da avaliação do quadro maior do setor postal brasileiro. Esse entrave do setor leva à reflexão sobre a possibilidade de serem adotadas novas soluções para resolver os problemas setoriais, que podem abarcar desde soluções interpretativas a uma revisão do quadro normativo atualmente aplicável ao setor.This dissertation aims to identify the legal obstacles and perplexities in the postal sector will point the consequences of the lack of clarity of the legislative, doctrinal, case law and regulatory treatment of the sector, deepening the analysis of case law, especially of the Supreme Court calling attention to the possibility of adopting new solutions to solve them. The work is structured from two closely interconnected axes: a) one, to know what is the postal service, what is its relevance in the current communications, and the reality of service provision, the subject of Chapters 1 and 2; b) two, to develop a critical discussion about postal service (public or not) and post monopoly, the subject of Chapter 3 and the central core of the work. Although the focus of this analysis does not correspond to the wider discussion about the importance of planning and of legal and institutional arrangements in the sector, this dissertation will seek to draw attention to these aspects within the postal sector. The final conclusion of the study, which confirms the central hypothesis of the work, is that the legal system of the postal sector is built predominantly from the action of ECT. The legal system has been delimited from public policies to ECT, from the postal services it provides and from judicial decisions in which the public company is either plaintiff or defendant, and which gives to ECT a privileged and protective legal system. The analysis of all this legal framework reveals that, to a great extent, the objective is to preserve the public company ECT, rather than the evaluation of the bigger picture of the postal sector in Brazil. This obstacle of the sector leads to a reflection on the possibility of adopting new solutions to solve the problems, which can range from interpretative solutions to a review of the regulatory framework currently applicable to the sector.
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Barbiero, Claudia Corrêa de Moraes. "Séries temporais". Florianópolis, SC, 2003. http://repositorio.ufsc.br/xmlui/handle/123456789/86015.
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Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-Graduação em Engenharia de Produção.Made available in DSpace on 2012-10-21T02:32:11Z (GMT). No. of bitstreams: 0Bitstream added on 2013-07-16T19:27:45Z : No. of bitstreams: 1 225463.pdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)
O objetivo deste estudo foi identificar um modelo de previsão para a Receita Operacional da Empresa Brasileira de Correios e Telégrafos # ECT como ferramenta auxiliar ao planejamento de suas ações. Por ser a Receita Operacional base para os cálculos orçamentários desta empresa, é de interesse conhecer o desempenho futuro desta receita em específico.Para tanto, utilizou-se a Metodologia estatística para séries temporais, mais especificamente os métodos Box-Jenkins e Regressão com erros ARMA. Os dados trabalhados foram fornecidos pela ECT por meio de sua Diretoria Comercial # DICOM e Assessoria de Planejamento - APLAN, e se referem aos valores mensais da Receita Operacional, subdivididos pelos serviços que a compõe, durante o período de 1996 a 2001. A Receita Operacional foi descrita por meio de suas variáveis geradoras e de seus comportamentos ao longo do período estudado. Para realizar as análises, fez-se uso dos aplicativos computacionais SAS, Statistica e Excel. Vários modelos de previsão foram avaliados, resultando dois modelos de previsão, um univariado # modelo SARIMA e outro múltiplo # modelo Regressão com erros ARMA. The main objective of this study is to identify a forecasting model for Operational Income for the Brazilian Postal Service - Empresa Brasileira de Correios e Telégrafos (ECT) - as a support tool to its action planning. Due to the fact that Operational Income is the base of the budgetary estimation of this company, it is important to know specifically this income's future performance. In order to achieve this goal, we applied a statistics methodology to timeseries, especially Box-Jenkins methods and Regression with ARMA errors. The data were supplied by the Brazilian Postal Service, through its Commercial Board - DICOM (Diretoria Comercial) and Planning Support and they refer to the Operational Income monthly amounts, distributed among the services which form it, within 1996 - 2001. Operational Income is explained through several independents variables which are the following and behavior during the studying period. SAS, Statistics and Excel computer programs were used in the analysis. Several forecasting models were evaluated, but two models were chosen the best, the first univariate - SARIMA model - and the second multiple - Regression with ARMA errors model
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Blin, Eric. "La localisation des services publics : L'aménagement du réseau postal de Seine-Maritime". Rouen, 1993. http://www.theses.fr/1992ROUEL163.
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Hérité de l'histoire, le réseau postal est un réseau inadapté. Les quelques créations et les quelques suppressions effectuées sont largement insuffisantes face à l'urbanisation et à l'évolution des comportements. De surcroît. La Poste ne dispose d'aucune méthode rigoureuse et globale qui lui permettrait de réorganiser son réseau à l'échelle d'un département. Cette faiblesse fait le jeu des politiques qui maîtrisent les créations et les suppressions. Un modèle de localisation-affectation, comme le modèle de la p-médiane, se révèle être un excellent moyen pour résoudre le dilemme "efficacité-équité" qui caractérise les services publics. Ce modèle a été adapté au cas du réseau postal de Seine-Maritime en se calquant le plus possible sur la réalité. Son originalité est d'appréhender l'aménagement à l'échelle d'un espace qui juxtapose des milieux urbains et ruraux ; mais il reste simple puisque la population et la distance en sont les seuls moteurs. Des simulations ont permis de tracer les grandes lignes de l'aménagement. Même si la Poste doit tendre vers une réduction de son réseau, les créations et les suppressions doivent aboutir à la constitution d'une armature solide. Ce modèle n'est malgré tout qu'un outil d'aménagement. Il laisse à la Poste et aux collectivités locales la possibilité de réajuster le réseau qu'il propose et de procéder à des aménagements secondaires. . . Ce qui ne peut que les convaincre d'accepter le modèleAs a legacy from the past, the postal network is not well adapted. The few creations and suppressions which have been made are quite insufficient in so far as urbanization and changes in social behaviour are concerned. Moreover, the post office don't have any rigorous and overall methods to reorganize its network at a regional level. Thus weakness perfectly suits the politicians who rule creations and suppressions. A location-allocation model, as the p-median problem, turns out to be an excellent means to solve the dilemma "efficiency-equity" which is typical of public facilities. This model has been adapted to the Seine-Maritime network, trying to get as close as possoble to reality. Its particularity is to face development at the level of a region combining both urban areas, while remaining simple, as population and distance are the only mainsprings. Thanks to simulations, it has been possible to define the guidelines of such a development. Even though the post office should gradually shrink, creations and suppressions must eventually lead to the constitution of a strong framework. Nevertheless, a model only remains e tool for development, leaving the post office and local authorities the ability to readjust the network proposed, and proceed to secondary developments. That should be convincing enough to get that model adopted
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Cardoso, Fernando José Rijo. "A importância dos sistemas de informação no processo de melhoria da qualidade de serviço na distribuição postal". Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2017. http://hdl.handle.net/10400.26/20047.
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Trabalho de Projeto submetido como requisito parcial para obtenção do grau de Mestre em Gestão de Sistemas de Informação.Cada vez mais as organizações são pressionadas para melhorar a produtividade, reduzir os custos e satisfazer as expectativas do cliente, assim como acompanhar as tendências do mercado ao nível tecnológico. O acompanhamento do projeto “Mobilidade nos Registos nos Centros de Distribuição Postal” na empresa Correios Telégrafos e Telefones (CTT) possibilitou um contacto direto e continuado com os Sistemas de Informação (SI) e Operações (OP) o que permitiu conhecer os requisitos do sistema e o que é esperado com a alteração do processo manual para um processo digital apoiado em SI proporcionando assim uma capacidade de refletir sobre as experiências vivenciadas como forma de aprendizagem. Este projeto pretende alterar o processo manual de tratamento e distribuição de correio registado e encomendas para um processo digital utilizando as Tecnologias de Informação e Comunicação (TIC). O projeto tem como finalidade reduzir o consumo de papel, influenciando assim a redução de custos com este economato. No entanto, existiram outros fatores que foram potenciados com o projeto, como por exemplo, a qualidade de serviço e a agilização dos processos. Para reduzir o consumo de papel, pretende-se, diminuir ou eliminar o papel gasto na elaboração das Listas de Distribuição (LD). Relativamente à agilização de processos este traduz-se numa redução do tempo utilizado com a conferência e abate das LD. No que respeita à qualidade o projeto propõe uma melhoria significativa na eliminação dos erros que se possam verificar no abate das LD. Esta alteração de processos mostra aos stakeholders que os CTT são uma empresa inovadora, que estão atentos ao mercado e que acompanham as tendências no que respeita às TIC. Aos clientes (população em geral) que contactam diariamente com o carteiro, os CTT demonstram a preocupação com o serviço prestado. Durante o acompanhamento do projeto foi possível analisar e compreender os objetivos do mesmo para as duas áreas envolvidas e para a empresa no geral, tendo a oportunidade de fazer parte do teste de aceitação efetuado no Centro de Distribuição Postal (CDP) 2855 Corroios. Esta participação permitiu analisar o impacto do projeto na vertente da redução de custos e melhoria da qualidade de serviço. Foram analisados os requisitos de software para aferir se abrangiam todos os parâmetros do processo de distribuição e entrega de registos e encomendas. Esta análise, permitiu efetuar algumas propostas para a alteração dos requisitos, para que os mesmos possam abranger todos os passos do processo. As propostas referem-se a alterações de alguns requisitos funcionais e requisitos de utilizador, para que os Carteiros (CRT) possam obter maior controlo dos objetos que lhe estão confiados.
Organizations are increasingly pressured to improve productivity, reduce costs and meet customer expectations, as well as keep up with market trends at the technological level. The follow-up of the project "Mobility in Registers in Postal Distribution Center" at the Telegraph and Telephone Post Office (CTT) made possible direct and continuous contact with the information systems (SI) and operations (OP), allowing to know the system requirements and what is expected with the change of the manual process to a SI-based digital process, thus providing an ability to reflect on experiences as a way of learning. This project aims to change the manual process of handling and distribution of registered mail and parcels for a digital process using Information and Communication Technologies (ICT). The project aims to reduce the consumption of paper, thus influencing the reduction of costs with this department. However, there were other factors that were enhanced as the project, such as the quality of service and the streamlining of processes. To reduce the consumption of paper, it is intended to reduce or eliminate the role spent in the elaboration of Distribution Lists (LD). With regard to the streamlining of processes, this translates into a reduction in the time spent with the conference and slaughter of the LD. With regard to quality, the project proposes a significant improvement in the elimination of errors that may occur in the slaughter of LD. This process change shows to the stakeholders that CTT is an innovative company that is attentive to the market and that follows trends in ICT. To the customers (general population) who contact daily with the postman, the CTT demonstrate the concern with the service provided. During project follow-up, it was possible to analyse and understand the objectives of the project for the two areas involved and for the company in general, having the opportunity to be part of the acceptance test carried out at the 2855 Corroios Postal Distribution Center (CDP). This participation allowed to analyse the impact of the project in the aspect of cost reduction and improvement in quality of service. The software requirements were analysed to check if they covered all the parameters of the process of distribution and delivery of records and orders. This analysis allowed to make some proposals for the change of the requirements, so that they can cover all the steps of the process, the proposals refer to changes in some functional requirements and user requirements, so that the Postman (CRT) can obtain greater control of the objects entrusted to it.
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Hamel, Christopher J. (Christopher John) 1962. "U.S. Postal Service response to logistics disruptions resulting from terrorism : its effectiveness and relevance to other organizations". Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/27514.
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Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2003.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Includes bibliographical references (leaf 29).
Following the incidents of 9/11, the FAA imposed new restrictions on cargo to be carried aboard commercial aircraft. This had broad and immediate impact on the U.S. Postal Service, which has long depended on such flights to carry mail, particularly expedited services such as Priority and Express Mail. In fact, the USPS normally utilizes over 15,000 commercial flights daily to transport approximately one quarter of the daily mail volume-over 170 million pieces. In less than 3 hours on that September 11 in 2001, more than 4,500 commercial flights were landed immediately regardless of where they were or where they were headed. It was two days before mail began to move again aboard commercial aircraft, and restrictions persist 18 months later, including one prohibiting any mail weighing in excess of 16 ounces. It is this restriction in particular that most drastically affected movement of the mail. There are many measures that the USPS has identified and/or undertaken since the onset of the aforementioned situations. Some of these measures were permanent and some temporary. While the USPS is different in some respects from other businesses or organizations in general, there are certainly many parallels as well. In lights of this, there may be valuable lessons to be learned from the experiences and actions of the U.S. Postal Service. By studying these actions--and determining their effectiveness in terms of delivery standards, financial impact, and effect on short and long-term strategy--other organizations may ultimately save themselves time and money by following the example of the USPS.
by Christopher J. Hamel.
M.Eng.in Logistics
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Finch, Suzanne L. "Development strategies for the United States Postal Service terminal annex and the Los Angeles union passenger terminal". Thesis, Massachusetts Institute of Technology, 1986. http://hdl.handle.net/1721.1/73757.
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Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1986.MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH.
Bibliography: leaf 112.
by Suzanne L. Finch.
M.S.
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Chinchay, Poma Cristhian Frank. "La innovación de servicio y la satisfacción del usuario en la administración postal de Serpost Huaraz, 2020". Bachelor's thesis, Universidad Nacional Mayor de San Marcos, 2021. https://hdl.handle.net/20.500.12672/17586.
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Determina la relación entre la innovación de servicio y la satisfacción del usuario en la administración
postal de Serpost Huaraz, 2020, en vista actual que la innovación en el sector servicio está
tomando mucho énfasis para las empresas a nivel nacional como internacional, considerando
que las dinámicas del mercado cada vez son más vulnerables y se dan de manera acelerada;
El tipo de investigación es de diseño descriptivo correlacional transversal dado que no se
manipuló la variable independiente y se determinó el grado de correlación entre las variables, el enfoque utilizado es de tipo cuantitativo no experimental, para identificar la correlación
de las mismas, para demostrar la comprobación de los problemas, cumplimiento de los
objetivos y para la comprobación de la hipótesis.
Se obtuvo los resultados a través del coeficiente de Spearman para la comprobación
del objetivo general de la investigación resultando que existe una relación positiva
considerable de 0,625, para el objetivo específico N° 1 de 0,458 una relación positiva media,
objetivo específico N°2 0,451 una relación positiva media, N°3 0,610 y para finalizar el
objetivo específico N°4 de 0,528 una relación positiva considerable. Todos los resultados
demuestran que existe una relación entre las dimensiones de la variable independiente y la
variable dependiente.
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Fiório, Rafael Carpanedo. "Uma abordagem heurística para o problema de otimização de distrito postal". Universidade Federal do Espírito Santo, 2006. http://repositorio.ufes.br/handle/10/6358.
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Previous issue date: 2006-06-23Neste trabalho é proposta uma estratégia de solução para a construção otimizada de distritos postais. Distrito Postal consiste num conjunto de segmento de eixo de logradouros conectados. Dada uma localidade formada por inúmeros segmentos de logradouros, esse trabalho propõe o arranjamento de subgrupos conexos de segmentos de eixos de logradouros de modo a compor um distrito postal. A estratégia é transformar o sistema de logradouros de uma localidade em um grafo. A partir desse grafo, extrair seus respectivos subgrafos cíclicos que são entendidos como entidades atômicas. Essas entidades atômicas passam por um processo de montagem até comporem um conjunto de distritos postais. A metodologia aqui apresentada divide o trabalho em duas fases distintas: a primeira compreende o processo de obtenção dos subgrafos cíclicos; e a segunda compreende o processo de montagem de distrito postal. O processo de obtenção de subgrafos cíclicos consiste na obtenção da envoltória convexa do grafo e posterior extração dos subgrafos cíclicos tangentes às arestas dessa. Isso de forma sequencial, ou seja, determina-se a primeira envoltória convexa do grafo e extraemse seus respectivos subgrafos tangentes; determina-se a segunda envoltória convexa e extraem-se seus subgrafos, e assim sucessivamente. O trabalho de determinação da envoltória convexa e de extração dos subgrafos cíclicos é feito através de operações da geometria computacional. O processo de construção dos distritos postais se dá através da clusterização dos subgrafos cíclicos, usando como ferramenta a meta-heurística Simulated Annealing. O problema do Carteiro Chinês e Carteiro Chinês Capacitado são formulações suporte para o presente trabalho. O objetivo principal do trabalho é obter, de forma rápida e eficiente o distrito postal otimizado, com menor percurso improdutivo possível, oferecendo agilidade no processo de distribuição domiciliária de objetos postais.
This study proposes a strategia solution for the optimized construction of postal districts. Postal District is a set of segments of publics areas connecteds. Given a locality composed of uncounted segments of publics areas, this study proposes an arrangement of connects subgroups of publics areas with the goal of composing a postal district. The strategy is to transform the system of public areas of a place in a graph and from this graph, to extract their respective cyclical subgraphs that are understood as atomics entities. Those atomics entities are submited by an assembly process until compose a group of postal districts. The methodology here presented divides the study in two different phases: the first one understands the process of obtaining of the cyclical subgraphs; and the second one is understood as the assembly process of postal district The process of obtaining of cyclical subgraph consists in the obtaining of the hull convex of the graph and subsequent extracting up the cyclical subgraphs tangent to edge of that. That is, in a sequential way, in other words, it is determined the first convex hull of the graph and extract up their respective tangent subgraphs; it is determined the second convex hull and extract up their subgraphs and so forth. The study of determination of the convex hull and extracting of the cyclical subgraphs is done through operations of the computational geometry. The process of construction of the postal districts is given through the clustering of the cyclicals subgraphs, using as a tool the meta- heuristic Simulated Annealing. The Chinese Postman's Problem and Capacited Chinese Postman's Problem are formulations support for the present study. The main objective of the study is to obtain, in a fast and efficient way the optimized postal district, with smaller unproductive course possible, offering agility for the process of domiciliary distribution of postal objects.