Artículos de revistas sobre el tema "Service recovery"
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Boicov, Victor. "Maximum load of database service with recovery". Applied Technologies and Innovations 11, n.º 2 (22 de noviembre de 2015): 63–70. http://dx.doi.org/10.15208/ati.2015.07.
Texto completoDickens, Geoff, Judy Weleminsky, Yetunde Onifade y Philip Sugarman. "Recovery Star: validating user recovery". Psychiatrist 36, n.º 2 (febrero de 2012): 45–50. http://dx.doi.org/10.1192/pb.bp.111.034264.
Texto completoBurgess, T. P. "Service Breakdown and Service Recovery". Police Journal: Theory, Practice and Principles 67, n.º 1 (enero de 1994): 26–38. http://dx.doi.org/10.1177/0032258x9406700105.
Texto completoGutbezahl, Cary y Perry Haan. "Hospital Service Recovery". Journal of Hospital Marketing & Public Relations 16, n.º 1-2 (30 de agosto de 2006): 3–14. http://dx.doi.org/10.1300/j375v16n01_02.
Texto completoNorvell, Tim, Piyush Kumar y Mayukh Dass. "The Long-Term Impact of Service Failure and Recovery". Cornell Hospitality Quarterly 59, n.º 4 (26 de marzo de 2018): 376–89. http://dx.doi.org/10.1177/1938965518762835.
Texto completoKamath, Pallavi R., Yogesh P. Pai y Nandan K. P. Prabhu. "Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance". Journal of Service Theory and Practice 30, n.º 6 (5 de noviembre de 2020): 643–79. http://dx.doi.org/10.1108/jstp-12-2019-0251.
Texto completoKanuri, Vamsi K. y Michelle Andrews. "The Unintended Consequence of Price-Based Service Recovery Incentives". Journal of Marketing 83, n.º 5 (28 de junio de 2019): 57–77. http://dx.doi.org/10.1177/0022242919859325.
Texto completoSingh, Ramendra, Amer Jyothi, Ashish Sinha, Babita Agarwal y Arun Patro. "COSMOS Service Centre: Service Recovery Using Distribution Channels". Asian Case Research Journal 17, n.º 02 (diciembre de 2013): 267–87. http://dx.doi.org/10.1142/s0218927513500120.
Texto completoMasnita, Yolanda y Sri Vandayuli Riorini. "RECOVERY EMOTIONS ON PERCEIVED JUSTICE". Jurnal Manajemen dan Pemasaran Jasa 11, n.º 2 (30 de septiembre de 2018): 161. http://dx.doi.org/10.25105/jmpj.v11i2.2996.
Texto completoManning, Rachel M. y Ronni Michelle Greenwood. "Microsystems of Recovery in Homeless Services: The Influence of Service Provider Values on Service Users’ Recovery Experiences". American Journal of Community Psychology 61, n.º 1-2 (11 de enero de 2018): 88–103. http://dx.doi.org/10.1002/ajcp.12215.
Texto completoKaiser, G., B. Burkhard, H. Römer, S. Sangkaew, R. Graterol, T. Haitook, H. Sterr y D. Sakuna-Schwartz. "Mapping tsunami impacts on land cover and related ecosystem service supply in Phang Nga, Thailand". Natural Hazards and Earth System Sciences 13, n.º 12 (5 de diciembre de 2013): 3095–111. http://dx.doi.org/10.5194/nhess-13-3095-2013.
Texto completoLi, Haoran, Chenyang Lu y Christopher D. Gill. "RT-ZooKeeper: Taming the Recovery Latency of a Coordination Service". ACM Transactions on Embedded Computing Systems 20, n.º 5s (31 de octubre de 2021): 1–22. http://dx.doi.org/10.1145/3477034.
Texto completoBambauer-Sachse, Silke y Landisoa Eunorphie Rabeson. "Service recovery for moderate and high involvement services". Journal of Services Marketing 29, n.º 5 (10 de agosto de 2015): 331–43. http://dx.doi.org/10.1108/jsm-05-2014-0155.
Texto completoGidener, Nazlı Gülfem y Durmuş Ali Deveci. "An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry". Transactions on Maritime Science 9, n.º 1 (20 de abril de 2020): 35–50. http://dx.doi.org/10.7225/toms.v09.n01.003.
Texto completoSingh, Jaywant y Benedetta Crisafulli. "Managing online service recovery: procedures, justice and customer satisfaction". Journal of Service Theory and Practice 26, n.º 6 (14 de noviembre de 2016): 764–87. http://dx.doi.org/10.1108/jstp-01-2015-0013.
Texto completoConway, C., P. W. G. Surgenor, T. B. Thekiso, A. Moore, A. Campion, A. Tormey y G. Rush. "Client personal recovery and recovery orientation of an Irish suicide intervention charity". Irish Journal of Psychological Medicine 35, n.º 2 (2 de agosto de 2017): 113–20. http://dx.doi.org/10.1017/ipm.2016.18.
Texto completoBoshoff, C. "Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction". South African Journal of Business Management 43, n.º 3 (30 de septiembre de 2012): 1–12. http://dx.doi.org/10.4102/sajbm.v43i3.470.
Texto completoTeng, Rui, Toshikazu Sakano y Yoshinori Suzuki. "Instantaneous Networking Service Availability for Disaster Recovery". Applied Sciences 10, n.º 24 (17 de diciembre de 2020): 9030. http://dx.doi.org/10.3390/app10249030.
Texto completoTipton, David. "Service Recovery in Pharmacies". Journal of Pharmaceutical Marketing & Management 13, n.º 3 (enero de 2000): 71–83. http://dx.doi.org/10.3109/j058v13n03_04.
Texto completoTipton, David. "Service Recovery in Pharmacies". Journal of Pharmaceutical Marketing & Management 13, n.º 3 (1 de marzo de 2000): 71–85. http://dx.doi.org/10.1300/j058v13n03_04.
Texto completoIsenberg, Steven F. "Professional Service Recovery Audits". Ear, Nose & Throat Journal 85, n.º 10 (octubre de 2006): 648. http://dx.doi.org/10.1177/014556130608501010.
Texto completoMichel, Stefan, David Bowen y Robert Johnston. "Why service recovery fails". Journal of Service Management 20, n.º 3 (19 de junio de 2009): 253–73. http://dx.doi.org/10.1108/09564230910964381.
Texto completoSchmöcker, Jan-Dirk, Shoshana Cooper y William Adeney. "Metro Service Delay Recovery". Transportation Research Record: Journal of the Transportation Research Board 1930, n.º 1 (enero de 2005): 30–37. http://dx.doi.org/10.1177/0361198105193000104.
Texto completoDeWitt, Tom y Michael K. Brady. "Rethinking Service Recovery Strategies". Journal of Service Research 6, n.º 2 (noviembre de 2003): 193–207. http://dx.doi.org/10.1177/1094670503257048.
Texto completoPina e Cunha, Miguel, Arménio Rego y Ken Kamoche. "Improvisation in service recovery". Managing Service Quality: An International Journal 19, n.º 6 (13 de noviembre de 2009): 657–69. http://dx.doi.org/10.1108/09604520911005053.
Texto completoCallan, Roger J. y Jacqueline Moore. "Service Guarantee: A Strategy for Service Recovery". Journal of Hospitality & Tourism Research 22, n.º 1 (febrero de 1998): 56–71. http://dx.doi.org/10.1177/109634809802200106.
Texto completoNguyen, Quoc Nghi, Anh Tin Ngo y Van Nam Mai. "Factors impacting online complaint intention and service recovery expectation: The case of e-banking service in Vietnam". International Journal of Data and Network Science 5, n.º 4 (2021): 659–66. http://dx.doi.org/10.5267/j.ijdns.2021.8.001.
Texto completoTuan, Luu Trong y Vo Thanh Thao. "Charismatic leadership and public service recovery performance". Marketing Intelligence & Planning 36, n.º 1 (5 de febrero de 2018): 108–23. http://dx.doi.org/10.1108/mip-06-2017-0122.
Texto completoLentisco, Carlos M., Luis Bellido y Encarna Pastor. "Seamless Mobile Multimedia Broadcasting Using Adaptive Error Recovery". Mobile Information Systems 2017 (2017): 1–11. http://dx.doi.org/10.1155/2017/1847538.
Texto completoBadaro, Gilbert, Ulf Behrens, James Branson, Philipp Brummer, Sergio Cittolin, Diego Da Silva-Gomes, Georgiana-Lavinia Darlea et al. "DAQExpert the service to increase CMS data-taking efficiency". EPJ Web of Conferences 245 (2020): 01028. http://dx.doi.org/10.1051/epjconf/202024501028.
Texto completoSkaalsvik, Hugo. "Why service recovery fails: A case study on the Norwegian Coastal Voyage (Hurtigruten)". European Journal of Tourism Research 5, n.º 2 (1 de octubre de 2012): 129–52. http://dx.doi.org/10.54055/ejtr.v5i2.102.
Texto completoRingberg, Torsten, Gaby Odekerken-Schröder y Glenn L. Christensen. "A Cultural Models Approach to Service Recovery". Journal of Marketing 71, n.º 3 (julio de 2007): 194–214. http://dx.doi.org/10.1509/jmkg.71.3.194.
Texto completoElsegood, Kelly J., Lucinda Anderson y Rachel Newton. "Introducing the recovery inspiration group: promoting hope for recovery with inspirational recovery stories". Advances in Dual Diagnosis 11, n.º 4 (19 de noviembre de 2018): 137–46. http://dx.doi.org/10.1108/add-03-2018-0004.
Texto completoNguyen, Doan T., Janet R. McColl‐Kennedy y Tracey S. Dagger. "Matching service recovery solutions to customer recovery preferences". European Journal of Marketing 46, n.º 9 (14 de septiembre de 2012): 1171–94. http://dx.doi.org/10.1108/03090561211247865.
Texto completoAlmarashdeh, Ibrahim. "The effect of recovery satisfaction on citizens loyalty perception: a case study of mobile government services". International Journal of Electrical and Computer Engineering (IJECE) 10, n.º 4 (1 de agosto de 2020): 4279. http://dx.doi.org/10.11591/ijece.v10i4.pp4279-4295.
Texto completoMohammed Yusr, Maha, Mohamad Zainol Abidin Bin Adam, Dayang Nor Saina Bt Azzeni y Wan Mohd Azwan Bin Abaid. "Do Not Panic! Enhancing Service Recovery of Nursing Services". Management Issues in Healthcare System 4, n.º 1 (1 de enero de 2018): 29–41. http://dx.doi.org/10.33844/mihs.2018.60279.
Texto completoWeun, Seungoog, Sharon E. Beatty y Michael A. Jones. "The impact of service failure severity on service recovery evaluations andpost‐recovery relationships". Journal of Services Marketing 18, n.º 2 (marzo de 2004): 133–46. http://dx.doi.org/10.1108/08876040410528737.
Texto completoSkaalsvik, Hugo. "Service recovery in a cruise line context – A study on the Norwegian coastal voyage (Hurtigruten)". European Journal of Tourism Research 4, n.º 2 (1 de octubre de 2011): 157–79. http://dx.doi.org/10.54055/ejtr.v4i2.72.
Texto completoWei, Shuqin, Tyson Ang y Nwamaka A. Anaza. "Recovering co-created service failures: the missing link of perceived justice and ethicalness". Journal of Services Marketing 33, n.º 7 (12 de diciembre de 2019): 921–35. http://dx.doi.org/10.1108/jsm-02-2019-0080.
Texto completoPranic, Ljudevit y Wesley S. Roehl. "RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE". Journal of Business Economics and Management 13, n.º 2 (5 de abril de 2012): 242–60. http://dx.doi.org/10.3846/16111699.2011.620137.
Texto completoBing Zhao y Rungting Tu. "Performance Evaluation of Service Recovery Different Service Industries". International Journal of Digital Content Technology and its Applications 7, n.º 6 (31 de marzo de 2013): 462–69. http://dx.doi.org/10.4156/jdcta.vol7.issue6.52.
Texto completoYoon, Sung-Wook y Mi-Ok Seo. "Irrecoverable Service Failure and Typology of Service Recovery". Journal of the Korea Academia-Industrial cooperation Society 15, n.º 10 (31 de octubre de 2014): 6076–83. http://dx.doi.org/10.5762/kais.2014.15.10.6076.
Texto completoBjörlin Lidén, Sara y Per Skålén. "The effect of service guarantees on service recovery". International Journal of Service Industry Management 14, n.º 1 (marzo de 2003): 36–58. http://dx.doi.org/10.1108/09564230310465985.
Texto completoGalliard, Helen. "What are the implications of a recovery model for mental health services and for service users?" Psych-Talk 1, n.º 64 (septiembre de 2009): 30–33. http://dx.doi.org/10.53841/bpstalk.2009.1.64.30.
Texto completoNguyen, Quoc Nghi, Van Tung Huynh y Van Nam Mai. "The relationships among service failure, service recovery, customer satisfaction and trust at international hospitals: A Case in Vietnam". Uncertain Supply Chain Management 9, n.º 4 (2021): 887–96. http://dx.doi.org/10.5267/j.uscm.2021.7.013.
Texto completoKim, Sooyun. "Effective and Ineffective Service Recovery Recipes in the Peer-to-Peer (P2P) Sharing-Service Model: Using the Fuzzy-Set Qualitative Comparative Analysis (fsQCA) Approach". Sustainability 14, n.º 5 (22 de febrero de 2022): 2525. http://dx.doi.org/10.3390/su14052525.
Texto completoWardley, Marcus. "Service recovery in unaffected consumers: evidence of a recovery paradox". International Journal of Quality and Service Sciences 14, n.º 1 (25 de octubre de 2021): 121–32. http://dx.doi.org/10.1108/ijqss-03-2021-0038.
Texto completoJohnston, Robert y Stefan Michel. "Three outcomes of service recovery". International Journal of Operations & Production Management 28, n.º 1 (4 de enero de 2008): 79–99. http://dx.doi.org/10.1108/01443570810841112.
Texto completoSchaefers, Tobias y Julia Schamari. "Service Recovery via Social Media". Journal of Service Research 19, n.º 2 (17 de septiembre de 2015): 192–208. http://dx.doi.org/10.1177/1094670515606064.
Texto completoGustafsson, Anders. "Customer satisfaction with service recovery". Journal of Business Research 62, n.º 11 (noviembre de 2009): 1220–22. http://dx.doi.org/10.1016/j.jbusres.2008.11.001.
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