Artículos de revistas sobre el tema "Service failure"
Crea una cita precisa en los estilos APA, MLA, Chicago, Harvard y otros
Consulte los 50 mejores artículos de revistas para su investigación sobre el tema "Service failure".
Junto a cada fuente en la lista de referencias hay un botón "Agregar a la bibliografía". Pulsa este botón, y generaremos automáticamente la referencia bibliográfica para la obra elegida en el estilo de cita que necesites: APA, MLA, Harvard, Vancouver, Chicago, etc.
También puede descargar el texto completo de la publicación académica en formato pdf y leer en línea su resumen siempre que esté disponible en los metadatos.
Explore artículos de revistas sobre una amplia variedad de disciplinas y organice su bibliografía correctamente.
Köcher, Sören y Stefanie Paluch. "“My bad”: investigating service failure effects in self-service and full-service settings". Journal of Services Marketing 33, n.º 2 (8 de abril de 2019): 181–91. http://dx.doi.org/10.1108/jsm-03-2018-0096.
Texto completoVan de Walle, Steven. "When public services fail: a research agenda on public service failure". Journal of Service Management 27, n.º 5 (17 de octubre de 2016): 831–46. http://dx.doi.org/10.1108/josm-04-2016-0092.
Texto completoNguyen, Quoc Nghi, Van Tung Huynh y Van Nam Mai. "The relationships among service failure, service recovery, customer satisfaction and trust at international hospitals: A Case in Vietnam". Uncertain Supply Chain Management 9, n.º 4 (2021): 887–96. http://dx.doi.org/10.5267/j.uscm.2021.7.013.
Texto completoKurita, Yusuke, Takumi Ota, Koji Kimita y Yoshiki Shimomura. "A Method for Analyzing Service Failure Causes". Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 3, n.º 2 (27 de agosto de 2012): 57. http://dx.doi.org/10.24212/2179-3565.2012v3i2p57-66.
Texto completoUm, Taehyee, Taekyung Kim y Namho Chung. "How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?" Sustainability 12, n.º 12 (23 de junio de 2020): 5119. http://dx.doi.org/10.3390/su12125119.
Texto completoGidener, Nazlı Gülfem y Durmuş Ali Deveci. "An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry". Transactions on Maritime Science 9, n.º 1 (20 de abril de 2020): 35–50. http://dx.doi.org/10.7225/toms.v09.n01.003.
Texto completoDewi, Luciana Triani, Nguyen Thi Chinh y Keren Kerviona. "Service Blueprinting to Enhance Restaurant’s Service Process". International Journal of Industrial Engineering and Engineering Management 4, n.º 1 (6 de junio de 2022): 123–28. http://dx.doi.org/10.24002/ijieem.v4i1.5506.
Texto completoZhu, Xia y Judy Zolkiewski. "Exploring service failure in a business-to-business context". Journal of Services Marketing 29, n.º 5 (10 de agosto de 2015): 367–79. http://dx.doi.org/10.1108/jsm-02-2014-0055.
Texto completoKim, Sooyun. "Effective and Ineffective Service Recovery Recipes in the Peer-to-Peer (P2P) Sharing-Service Model: Using the Fuzzy-Set Qualitative Comparative Analysis (fsQCA) Approach". Sustainability 14, n.º 5 (22 de febrero de 2022): 2525. http://dx.doi.org/10.3390/su14052525.
Texto completoAnvekar, Sandhya. "Courier Services in India: Concerns for Effective Service Delivery". Ushus - Journal of Business Management 6, n.º 2 (11 de junio de 2007): 83–90. http://dx.doi.org/10.12725/ujbm.11.8.
Texto completoJoung, Junegak, Ki-Hun Kim y Kwangsoo Kim. "Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective". SAGE Open 11, n.º 1 (enero de 2021): 215824402098824. http://dx.doi.org/10.1177/2158244020988249.
Texto completoChen, Chia-Yi. "How customer participation influences service failure attribution". Journal of Service Theory and Practice 28, n.º 3 (14 de mayo de 2018): 298–314. http://dx.doi.org/10.1108/jstp-12-2016-0224.
Texto completoLabajan, Ruth April A. y Pisut Koomsap. "Customer Journey Clue-based Service Failure Prevention". Production Engineering Archives 25, n.º 25 (1 de diciembre de 2019): 21–34. http://dx.doi.org/10.30657/pea.2019.25.05.
Texto completoBambauer-Sachse, Silke y Landisoa Eunorphie Rabeson. "Service recovery for moderate and high involvement services". Journal of Services Marketing 29, n.º 5 (10 de agosto de 2015): 331–43. http://dx.doi.org/10.1108/jsm-05-2014-0155.
Texto completoEt al., Dr Sameer Koranne. "PERSPECTIVES OF SERVICE FAILURES IN FINANCIAL SERVICES". Psychology and Education Journal 58, n.º 1 (20 de enero de 2021): 5756–63. http://dx.doi.org/10.17762/pae.v58i1.2211.
Texto completoAgu, Agu Godswill. "Implications of Service Failure on Customer Perception and Patronage of Shuttle Services in South East Nigeria". Journal of Economics and Management Sciences 1, n.º 1 (18 de mayo de 2018): p86. http://dx.doi.org/10.30560/jems.v1n1p86.
Texto completoMasnita, Yolanda y Sri Vandayuli Riorini. "RECOVERY EMOTIONS ON PERCEIVED JUSTICE". Jurnal Manajemen dan Pemasaran Jasa 11, n.º 2 (30 de septiembre de 2018): 161. http://dx.doi.org/10.25105/jmpj.v11i2.2996.
Texto completoSusskind, Alex y Anthony Viccari. "A Look at the Relationship between Service Failures, Guest Satisfaction, and Repeat-Patronage Intentions of Casual Dining Guests". Cornell Hospitality Quarterly 52, n.º 4 (3 de octubre de 2011): 438–44. http://dx.doi.org/10.1177/1938965511419844.
Texto completoMsosa, Steven Kayambazinthu y Jeevarathnam P. Govender. "Service failure in higher education institutions". International Journal of Educational Management 34, n.º 1 (6 de enero de 2020): 45–55. http://dx.doi.org/10.1108/ijem-03-2019-0097.
Texto completoCai, Liping A. y Robert H. Woods. "China's Tourism Service Failure". Cornell Hotel and Restaurant Administration Quarterly 34, n.º 4 (agosto de 1993): 30–39. http://dx.doi.org/10.1177/001088049303400408.
Texto completoCai, L. "China's tourism-service failure". Cornell Hotel and Restaurant Administration Quarterly 34, n.º 4 (agosto de 1993): 30–39. http://dx.doi.org/10.1016/0010-8804(93)90009-8.
Texto completoSkaalsvik, Hugo. "Service failures in a cruise line context: Suggesting categorical schemes of service failures". European Journal of Tourism Research 4, n.º 1 (1 de marzo de 2011): 25–43. http://dx.doi.org/10.54055/ejtr.v4i1.60.
Texto completoPoola, Veeresh, Praveen Sam R y Shoba Bindu C. "Reliable Fault Tolerance System for Service Composition in Mobile Ad Hoc Network". International Journal of Electrical and Computer Engineering (IJECE) 9, n.º 4 (1 de agosto de 2019): 2523. http://dx.doi.org/10.11591/ijece.v9i4.pp2523-2533.
Texto completoXu, Xing'an, Luqi Wang, Lilei Wang y Kaini Xue. "Effects of online service failure on customers' intentions to complain online". Social Behavior and Personality: an international journal 48, n.º 10 (7 de octubre de 2020): 1–16. http://dx.doi.org/10.2224/sbp.9394.
Texto completoLin, Hsin-Hui, Wan-Chu Yen, Yi-Shun Wang y Yen-Min Yeh. "Investigating consumer responses to online group buying service failures". Internet Research 28, n.º 4 (6 de agosto de 2018): 965–87. http://dx.doi.org/10.1108/intr-07-2017-0285.
Texto completoKim, Jong-Hyeong y SooCheong (Shawn) Jang. "Factors affecting memorability of service failures: a longitudinal analysis". International Journal of Contemporary Hospitality Management 28, n.º 8 (8 de agosto de 2016): 1676–701. http://dx.doi.org/10.1108/ijchm-10-2014-0516.
Texto completoMantey, Nicholas O. y Vannie Naidoo. "Service Quality Failure and Recovery Imperatives: Implications for Airlines Owned by South Africa". Journal of Economics and Behavioral Studies 8, n.º 4(J) (5 de septiembre de 2016): 67–78. http://dx.doi.org/10.22610/jebs.v8i4(j).1364.
Texto completoBahri Ammari, Nedra, Abir Hsouna, Mounia Benabdallah, Anish Yousaf y Abhishek Mishra. "Consumer responses to the failure of self-service banking technology: moderating role of failure stability". International Journal of Bank Marketing 40, n.º 3 (24 de diciembre de 2021): 458–83. http://dx.doi.org/10.1108/ijbm-05-2021-0192.
Texto completoChen, An-Che. "Active and Latent Failures in Customer Services and Opportunities for Quality Innovation for Convenience Stores". International Journal for Innovation Education and Research 5, n.º 12 (31 de diciembre de 2017): 228–36. http://dx.doi.org/10.31686/ijier.vol5.iss12.894.
Texto completoPark, Chan-Kwon y Chae Bogk Kim. "Performance, Service Satisfaction in Medical Service Failure Situation". Academy of Customer Satisfaction Management 21, n.º 1 (30 de abril de 2019): 37–71. http://dx.doi.org/10.34183/kcsma.21.1.3.
Texto completoYoon, Sung-Wook y Mi-Ok Seo. "Irrecoverable Service Failure and Typology of Service Recovery". Journal of the Korea Academia-Industrial cooperation Society 15, n.º 10 (31 de octubre de 2014): 6076–83. http://dx.doi.org/10.5762/kais.2014.15.10.6076.
Texto completoTang, Ling-Lang, Shun-Hsing Chen y Chia-Chen Lin. "Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers". Processes 9, n.º 1 (29 de diciembre de 2020): 51. http://dx.doi.org/10.3390/pr9010051.
Texto completoKyriazis, Dimosthenis. "Protection of Service-Oriented Environments Serving Critical Infrastructures". Inventions 3, n.º 3 (30 de agosto de 2018): 62. http://dx.doi.org/10.3390/inventions3030062.
Texto completoKimberley, Nell y Charmine EJ Härtel. "Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation". Journal of Management & Organization 14, n.º 2 (mayo de 2008): 207–18. http://dx.doi.org/10.1017/s1833367200003400.
Texto completoKimberley, Nell y Charmine EJ Härtel. "Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation". Journal of Management & Organization 14, n.º 2 (mayo de 2008): 207–18. http://dx.doi.org/10.5172/jmo.837.14.2.207.
Texto completoShan, Hongmei, Qiaoqiao Tong, Jing Shi y Qian Zhang. "Risk Assessment of Express Delivery Service Failures in China: An Improved Failure Mode and Effects Analysis Approach". Journal of Theoretical and Applied Electronic Commerce Research 16, n.º 6 (21 de septiembre de 2021): 2490–514. http://dx.doi.org/10.3390/jtaer16060137.
Texto completoTsai, Chia-Ching, Yung-Kai Yang y Yu-Chi Cheng. "Does relationship matter? – Customers’ response to service failure". Managing Service Quality 24, n.º 2 (4 de marzo de 2014): 139–59. http://dx.doi.org/10.1108/msq-06-2013-0113.
Texto completoShin, Hyunju, Alexander E. Ellinger, David L. Mothersbaugh y Kristy E. Reynolds. "Employing proactive interaction for service failure prevention to improve customer service experiences". Journal of Service Theory and Practice 27, n.º 1 (9 de enero de 2017): 164–86. http://dx.doi.org/10.1108/jstp-07-2015-0161.
Texto completoCallan, Roger J. y Jacqueline Moore. "Service Guarantee: A Strategy for Service Recovery". Journal of Hospitality & Tourism Research 22, n.º 1 (febrero de 1998): 56–71. http://dx.doi.org/10.1177/109634809802200106.
Texto completoFox, Alexa K., George D. Deitz, Marla B. Royne y Joseph D. Fox. "The face of contagion: consumer response to service failure depiction in online reviews". European Journal of Marketing 52, n.º 1/2 (12 de febrero de 2018): 39–65. http://dx.doi.org/10.1108/ejm-12-2016-0887.
Texto completoPark, Geun-Yeong, Hyun-Jun Choi, Jung-Yun Yang y Hwan-Ki Cho. "Service failure should be recovered?" Korean Journal of Hospitality & Tourism 29, n.º 8 (31 de diciembre de 2020): 17–25. http://dx.doi.org/10.24992/kjht.2020.12.29.08.17.
Texto completoWeber, Karin, Cathy H. C. Hsu y Beverley A. Sparks. "Consumer Responses to Service Failure". Cornell Hospitality Quarterly 55, n.º 3 (28 de mayo de 2014): 300–313. http://dx.doi.org/10.1177/1938965514535246.
Texto completoWard, Amy, Peter Glynn y Kathy Richardson. "Internet service performance failure detection". ACM SIGMETRICS Performance Evaluation Review 26, n.º 3 (diciembre de 1998): 38–43. http://dx.doi.org/10.1145/306225.306237.
Texto completoBRAHAMS, D. "Failure of a Deputising Service". Lancet 332, n.º 8604 (julio de 1988): 231. http://dx.doi.org/10.1016/s0140-6736(88)92349-5.
Texto completoHolloway, Betsy B. y Sharon E. Beatty. "Service Failure in Online Retailing". Journal of Service Research 6, n.º 1 (agosto de 2003): 92–105. http://dx.doi.org/10.1177/1094670503254288.
Texto completoMcIntyre, Dr. "National service framework heart failure". International Journal of Cardiology 74, n.º 2-3 (julio de 2000): 241–42. http://dx.doi.org/10.1016/s0167-5273(00)00279-5.
Texto completoMagnini, Vincent P. y John B. Ford. "Service failure recovery in China". International Journal of Contemporary Hospitality Management 16, n.º 5 (agosto de 2004): 279–86. http://dx.doi.org/10.1108/09596110410540249.
Texto completoLaili, Ivatul, Sumiati y Sudjatno. "The effect of service failure on customer loyalty through customer forgiveness and service recovery as mediation variables". International Journal of Research in Business and Social Science (2147- 4478) 11, n.º 4 (5 de junio de 2022): 23–29. http://dx.doi.org/10.20525/ijrbs.v11i4.1792.
Texto completoWalton, Andrea y Margee Hume. "Examining Public Hospital Service Failure: The Influence of Service Failure Type, Service Expectations, and Attribution on Consumer Response". Journal of Nonprofit & Public Sector Marketing 24, n.º 3 (julio de 2012): 202–21. http://dx.doi.org/10.1080/10495142.2012.705179.
Texto completoMsosa, Steven Kayambazinthu. "Service failure and complaints management in higher education institutions". International Journal of Research in Business and Social Science (2147- 4478) 10, n.º 3 (1 de mayo de 2021): 514–21. http://dx.doi.org/10.20525/ijrbs.v10i3.1098.
Texto completo