Libros sobre el tema "Service failure"

Clacher, E. J. Service failure and service recovery in U.K. theme parks. Manchester: UMIST, 1997.

The failure factory. New York: Crown Forum, 2008.

Copeland, Thomas E. Fool me twice: Intelligence failure and mass casualty terrorism. Leiden: Martinus Nijhoff, 2007.

Håkansson, Stefan. Konsulerna och exporten 1905-1981: Ett "Government failure"? Lund, Sweden: Lund University Press, 1989.

Håkansson, Stefan. Konsulerna och exporten 1905-1921: Ett "government failure"? Lund, Sweden: Lund University Press, 1989.

Conway, Kyle. Everyone says no: Public service broadcasting and the failure of translation. Montreal: McGill-Queen's University Press, 2011.

Everyone says no: Public service broadcasting and the failure of translation. Montreal: McGill-Queen's University Press, 2011.

R, Brown Jeffrey. Influence of service planning decisions on rail transit success or failure. San Jose, CA: Mineta Transportation Institute, College of Business, San José State University, 2009.

Toister, Jeff. Service failure: The real reasons employees struggle with customer service and what you can do about it. New York: American Management Association, 2013.

Connellan, E. J. Failure of triumph: The story of Connellan Airways. Alice Springs, N.T: Paradigm Investments, 1992.

Smith, Amy K. A model of customer satisfaction with service encounters involving failure and recovery. Cambridge, Mass: Marketing Science Institute, 1998.

P.E.E.R. Institute (Perth, W.A.), ed. Curses from Canberra: Public service conspiracy and the failure of democratic safeguards. Perth, W.A.]: [P.E.E.R. Institute], 1989.

Davies, Peter. Putting patients last: How the NHS keeps the ten commandments of business failure. London: Civitas, 2009.

Davies, Peter. Putting patients last: How the NHS keeps the ten commandments of business failure. London: Civitas, 2009.

Inc, ebrary, ed. Public-private partnerships: Success and failure factors for in-transition countries. Lanham, MD: University Press of America, 2010.

Ballard, Thomas H. The failure of resource sharing in public libraries and alternative strategies for service. Chicago: American Library Association, 1986.

The United States Secret Service and presidential protection: An examination of a system failure. Washington: U.S. G.P.O., 2010.

Breakdown: The failure of American intelligence to defeat global terror. New York: Plume Book, 2003.

Roth, Timothy P. Ethics, economics, and freedom: The failure of consequentialist social welfare theory. Aldershot: Ashgate, 1999.

Marr, Andrew. Ruling Britannia: The failure and future of British democracy. London: Michael Joseph, 1995.

Marr, Andrew. Ruling Britannia: The failure and future of British democracy. London: Penguin Books, 1996.

Centre, Strategic Research, ed. The Kargil strike: A study of the failure of Indian strategic thought. [Chandigarh: Strategic Research Centre], 1999.

The Kargil strike: A study of the failure of Indian strategic thought. [Chandigarh: T.K.S. Ludra], 2000.

Rouse, Paul Ian. The mishandling of A.I.D.S.: A case study of an industrial relations failure in the Health Service. [s.l.]: typescript, 1988.

Fuentès, Albert. Reinforced concrete after cracking: State of service ultimate limit state, ductility failure mechanism of hyperstatic structures. 2^a ed. Rotterdam: A.A. Balkema, 1995., 1995.

Lʹvovich, Bondarevskiĭ Grigoriĭ, ed. Failure of three missions: British diplomacy and intelligence in the efforts to overthrow Soviet government in Central Asia and Transcaucasia ... Moscow: Progress Publishers, 1987.

MacAvoy, Paul W. The failure of antitrust and regulation to establish competition in long-distance telephone services. Cambridge, Mass: MIT Press, 1996.

United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Investigations. System failure: USPS purchase of 555 Washington Avenue, St. Louis, MO : report. Washington: U.S. G.P.O., 1992.

The Case: SBA failure to protect 8(a) contractor combating fraud. North Charleston, SC: CreateSpace, 2012.

The CIA and the culture of failure: U.S. intelligence from the end of the Cold War to the invasion of Iraq. Stanford, Calif: Stanford Security Series, 2008.

Spurge, Lorraine. Failure is not an option: How MCI invented competition in telecommunications. Santa Monica, Calif: Knowledge Exchange, 1997.

Sarker, Suprateek. Implementation failure of an integrated software package: A case study from the Far East¹. Hershey, PA: Idea Group Pub., 2000.

Intelligence failure: How Clinton's national security policy set the stage for 9/11. Nashville: WorldNetDaily Books, 2004.

Flude, Ray. The axis powers' lost opportunity: The failure to develop an air service between Europe and the Far East 1942-5. Leicester: De Montfort University, 2000.

Burgett, Barbara M. An analysis on the effects of the Aircraft Service Period Adjustment (ASPA) Program on the direct costs of Standard Depot Level Maintenance (SDLM) for the F-14A. Monterey, Calif: Naval Postgraduate School, 1997.

1975-, Nussbaum Jeff, ed. Intelligence matters: The CIA, the FBI, Saudi Arabia, and the failure of America's War on Terror. Lawrence, Kan: University Press of Kansas, 2008.

Hendriks, Paul H. J. The lonely comate: The adoption-failure of an intranet-based consumer and market intelligence system. Hershey, PA: Idea Group Pub., 2003.

The floracrats: State-sponsored science and the failure of the Enlightenment in Indonesia. Madison, Wis: University of Wisconsin Press, 2011.

Pressure Vessels and Piping Conference (1993 Denver, Colo.). High-temperature service and time-dependent failure: Presented at the 1993 Pressure Vessels and Piping Conference, Denver, Colorado, July 25-29, 1993. Editado por Swindeman R. W, Asada Y. 1938- y American Society of Mechanical Engineers. Pressure Vessels and Piping Division. New York, N.Y: American Society of Mechanical Engineers, 1993.

Spyrakopoulos, S. K. Service recovery. Service failures and recoveries in financial services: The customers' perspective. Manchester: UMIST, 1996.

GD express carrier berhad: A drive for excellence : how a culture of "continuous improvement" transforms GDEX from failure to Malaysia's Leading express carrier. Subang Jaya, Selangor, Malaysia: Sun Edition Communication, 2013.

Vanuatu. Office of the Ombudsman. Public report on the failure of the Public Service Commission to recommend to the government to compensate former public servant, Raymond Joel Talukweu, for injuries sustained while on duty serving the government on Pentecost in 1986. Port Vila, Vanuatu]: [Office of the Ombudsman], 2013.

Salm, Don. Legislation on jury service: 1991 Assembly bill 306, relating to jury service as a civic dity, exemptions and excuses for jury service, jury commissioners, sources for jury lists, jury qualification forms, forfeiture for failure to attend as a juror, length of juror service, periods of juror eligibility and sequestration of juries, and providing a penalty. Madison, Wis: The Council, 1991.

Hager, Christian. Lifetime estimation of aluminum wire bonds based on computational plasticity. Konstanz: Hartung-Gorre, 2000.

Mitrokhin, L. V. Failure of three missions: British diplomacy and intelligence in the efforts to overthrow Soviet government in Central Asia and Transcaucasia and prevent contacts between the Soviet state and the national liberation movements in Afghanistan, Iran and India, 1917-1921, drawing on materials in the National Archives of India in Delhi. Moscow: Progress Publishers, 1987.

Great Britain. Office of the Health Service Ombudsman. Failure to provide long term NHS care for a brain-damaged patient: Presented to Parliament pursuant to Section 119(4) of the National Health Service Act 1977 as amended by the Health Services Act 1980. London: HMSO, 1994.

Understanding Intelligence Failure: Warning, Response and Deterrence. Taylor & Francis Group, 2016.

Wirtz, James J. Understanding Intelligence Failure: Warning, Response and Deterrence. Taylor & Francis Group, 2016.

Wirtz, James J. Understanding Intelligence Failure: Warning, Response and Deterrence. Taylor & Francis Group, 2016.

Wirtz, James J. Understanding Intelligence Failure: Warning, Response and Deterrence. Taylor & Francis Group, 2016.