Bibliografías temáticas / Service delivery

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Literatura académica sobre el tema "Service delivery"

Autor: Grafiati
Publicado: 4 de junio de 2021
Última modificación: 21 de febrero de 2023

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Artículos de revistas sobre el tema "Service delivery"

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Kavanagh, Steve y Fiona Hawker. "The fall and rise of the South Australian telepsychiatry network". Journal of Telemedicine and Telecare 7, n.º 2_suppl (diciembre de 2001): 41–43. http://dx.doi.org/10.1258/1357633011937083.

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The Rural and Remote Mental Health Service (RRMHS) has delivered telepsychiatry services through the use of videoconferencing to South Australian communities since May 1994. The survivability of the service results from a combination of factors that have seen the RRMHS expand to 48 centres and deliver an average of 100 clinical sessions a month. The key factors responsible for the success of the service lie in the model of service delivery, management support, and the implementation of a system for the scheduling and reporting of videoconference activity. The current model of service delivery has evolved over the past seven years and is fundamentally different to the infrastructure established at the implementation stage of the project. A retrospective analysis shows the shift in service delivery models necessary for the sustainability of telepsychiatry services in South Australia.
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Talib, Muhammad Adeel, Muhammad Nabeel Talib y Madiha Akhtar. "Service Packaging: A Pattern Based Approach Towards Service Delivery". Computer and Information Science 12, n.º 2 (25 de marzo de 2019): 14. http://dx.doi.org/10.5539/cis.v12n2p14.

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Authentication, authorization, billing and monitoring are all common service delivery functions that are generally required to be added on to core business services in order for them to be delivered online commercially. Extending core services with these service delivery functions requires considerable effort if implemented ground-up and can be subject to limitations if outsourced to a service broker or a conventional middleware platform. Because of the ubiquitous nature of these service delivery functions, we see them as reusable patterns for service delivery. In this paper we have introduce an approach to implementing and applying these patterns in business to consumer e-commerce. We name the approach Service Packaging. Through the approach, generic implementations (or service packages) of the various service delivery patterns can be incrementally applied to core services, thus enabling flexible and systematic service delivery. A core service, regardless of its business domain does not require any structural or behavioral modifications in order to conform to a specific service delivery requirement and hence can be used out of the box. We also present a prototype middleware platform for the design-time modeling and implementation of service packages as well as their runtime execution.
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Lawson-Body, Assion, Laurence Mukankusi y Glenn Miller. "An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis". Journal of Service Science (JSS) 1, n.º 1 (1 de julio de 2008): 75–82. http://dx.doi.org/10.19030/jss.v1i1.4303.

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E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government service delivery. This paper examines the effectiveness of website-supported Balanced Scorecards four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data obtained from a sample of 19 county veteran service officers (CVSOs) to test the hypotheses. CVSOs use websites to serve veterans on a Government-to-Citizen (G2C) basis. The results show that the different aspects of the relations between CVSOs and veterans fit with the four interrelated balanced scorecard factors. The results also show that three of the four website-supported Balanced Scorecard dimensions (learning and innovation, internal process, and veteran value proposition) have a positive impact on e-government service delivery performance. However, the impact of the fourth website-supported Balanced Scorecard perspective (financial) on e-government service delivery performance is different because of the digital divide among the various generations of veterans.
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Bombeld, Madeleine. "We Deliver! Randall Express Delivery Service". Journal of Access Services 5, n.º 1-2 (30 de septiembre de 2008): 343–48. http://dx.doi.org/10.1080/15367960802199158.

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Kernaghan, Kenneth. "Moving towards the virtual state: integrating services and service channels for citizen-centred delivery". International Review of Administrative Sciences 71, n.º 1 (marzo de 2005): 119–31. http://dx.doi.org/10.1177/0020852305051688.

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Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political/legal, structural, operational/managerial and cultural ones. The means of overcoming these barriers include such approaches as creating new service delivery models, perfecting partnerships, establishing an effective governance framework and providing dedicated funding. There are similar barriers — and similar solutions — to the challenge of integrated channel delivery. The challenge to integrating services and service channels becomes greater as initiatives move from the interdepartmental sphere to the interjurisdictional and intersector spheres.
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Ayieko, Emily Nyanchoka y Esther Gitonga. "Police Reform Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters, Kenya". International Journal of Business Management, Entrepreneurship and Innovation 2, n.º 4 (23 de noviembre de 2020): 16–32. http://dx.doi.org/10.35942/jbmed.v2i4.145.

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This study focused on Police Reforms Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters. Police reforms in Kenya as availed from literature indicate that the colonial government in 1950 made attempts on reforming the police force. The appointment of the National Task Force on Police Reforms arose mainly from the post-election violence in 2007-2008 where hundreds of Kenyans lost their lives, thousands of people were displaced and property destroyed. This is because the police officers used excessive force, they were not trained to handle the violence that erupted and they took political sides. In order to address these concerns, the study aimed at examining police reforms practices and service delivery at Machakos county headquarters. Service delivery is a component of business that defines the interaction between providers and clients. Good service delivery provides clients with an increase in value. A well-functioning public sector that delivers quality public services consistent with citizen preferences and that fosters private market-led growth. The specific objectives were to establish the effect of personnel reforms and service delivery, establish the effect of financial reforms on service delivery and to establish the effect of legal reforms and service delivery in the Kenya Police service at Machakos County Police Headquarters Kenya. The significance of the study is as it tackled and documented the effect of police reforms practices and service delivery. It highlights the effect of personnel reforms and service deliver, financial reforms and service delivery and the legal reforms and legal reforms and service deliver. The study was guided by the Resource Based Theory, Servqual theory and the New Public Management Model in analyzing the theoretical background. A descriptive survey research design was used. The study targeted a population of 110 senior police officers in the Kenya Police Service and adopted the census approach to obtain information from every member of the population. Primary data was collected using a semi structured questionnaire, while secondary data was collected through review of literature on police reforms. Pilot study was conducted to validate the questionnaire. Data collected was subjected to quantitative analysis and data was presented using tables, graphs and pie charts inferential statistics was used in the study including correlation and multiple regressions in order to determine the relationship between the independent and dependent variables. Statistical package for social sciences (SPSS) version 22 was used to aid the analysis of the data. The findings revealed that personnel reforms and service deliver, financial reforms and service delivery and legal reforms and service delivery influence service delivery in the Kenya Police Service to a great extent. The findings conclude that personnel reforms have a positive and significant influence on service delivery in the Kenya Police Service at Machakos County Police Headquarters in Kenya. The conclusion on financial reforms and Service delivery, legal reforms and service delivery and financial reforms and service delivery have a positive and significant influence on service delivery in the Kenya Police Service. The findings recommend that the Kenya Police Service at Machakos County Police Headquarters should implement the personnel reforms. The findings also recommend that the police service should give police access to improved salary, savings Sacco and increased allowances. The findings furthermore recommend that legal reforms be instated that will assist in conducting impartial investigations, inspections, audits and monitoring of the National Police Service to enhance professionalism and discipline of the Service.
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Whittaker, Chris. "Service Delivery". Australian Journal of Public Administration 58, n.º 3 (septiembre de 1999): 128. http://dx.doi.org/10.1111/1467-8500.00120.

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Hawkes, David. "Service Delivery". Australian Journal of Public Administration 59, n.º 3 (septiembre de 2000): 124–25. http://dx.doi.org/10.1111/1467-8500.00174.

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Patricia, Beattie Jung. "Service Delivery". Reproductive Health Matters 1, n.º 2 (enero de 1993): 130–37. http://dx.doi.org/10.1016/0968-8080(93)90028-r.

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Emanuel, Linda L. "Service Delivery". Clinics in Geriatric Medicine 20, n.º 4 (noviembre de 2004): 715–16. http://dx.doi.org/10.1016/j.cger.2004.07.016.

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Tesis sobre el tema "Service delivery"

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Mak, Yin-chun. "Improving service delivery in the Urban Services Department". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Mak, Yin-chun y 麥燕珍. "Improving service delivery in the Urban Services Department". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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Wisely, David Roger. "Mobile multimedia service delivery". Thesis, King's College London (University of London), 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418298.

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Cai, Wei. "Optimizing cloud gaming service delivery". Thesis, University of British Columbia, 2016. http://hdl.handle.net/2429/57861.

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The high-profit digital gaming industry has merged with the increasing interest in transforming everything into cloud services, which leads to a novel concept called cloud gaming. In this thesis, we aim to investigate the optimization of quality of experience (QoE) for cloud gaming system, while considering different challenges, system constraints and service requirements. First, we investigate video compression technologies based on existing cloud gaming system, in which the cloud hosts the game engine and streams rendered gaming videos to players through the Internet. We propose to cooperatively encode cloud gaming videos of different players in the same game session, in order to leverage inter-gamer redundancy. This is based on an observation that game scenes of close-by gamers have non-trivial overlapping areas, and thus adding inter-gamer predictive video frames may improve the coding efficiency. Selected games are analyzed and the trace-driven simulations demonstrate the efficiency of proposed system. Second, we introduce a novel decomposed cloud gaming paradigm, which supports flexible migrations of gaming components between the cloud server and the players' terminals. We present the blueprint of the proposed system and discussed the cognitive resource optimization for the proposed decomposed cloud gaming system under distinct targets. This includes the minimization of cloud, network, and terminal resources and response delay, subject to QoE assurance, which is formulated as a graph partitioning problem that is solved by exhaustive searches. Extensive simulation results show the feasibility of cognitive resource management in a cloud gaming system to efficiently adapt itself to variations in the service environments, while satisfying different QoE requirements for gaming sessions. Finally, we explore the practical approach for the decomposed cloud gaming paradigm. We design the system framework and seek the engineering solutions for practical issues. Following these discussions, we implement the very first experimental testbed called ubiquitous cloud gaming platform. Three game prototypes are built on our testbed, which can demonstrate the feasibility and efficiency of our proposal. Experiments have been conducted to show that intelligent partitioning leads to better system performance, such as lower response latency and higher frame rate.
Applied Science, Faculty of
Electrical and Computer Engineering, Department of
Graduate
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Frame, Andrea. "Service delivery systems in financial service companies : cross cultural delivery and the implications for standardisation". Thesis, Birmingham City University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263069.

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Beatty, Kate E., Nathan Hale, Michael Meit, Paula Masters y Amal Khoury. "Clinical Service Delivery along the Urban/Rural Continuum". Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/6870.

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Background: Engagement in the core public health functions and ten essential services remains the standard for measuring local health department (LHD) performance; their role as providers of clinical services remains uncertain, particularly in rural and underserved communities. Purpose: To examine the role of LHDs as clinical service providers and how this role varies among rural and nonrural communities. Methods: The 2013 National Association of County and City Health Officials (NACCHO) Profile was used to examine the geographic distribution of clinical service provision among LHDs. LHDs were coded as urban, large rural, or small rural based on Rural/Urban Commuting Area codes. Bivariate analysis for clinical services was conducted by rural/urban status. For each service, the proportions of LHDs that directly performed the service, contracted with other organizations to provide the service, or reported provision of the service by independent organizations in the community was compared. Results: Analyses show significant differences in patterns of clinical services offered, contracted, or provided by others, based on rurality. LHDs serving rural communities, especially large rural LHDs, tend to provide more direct services than urban LHDs. Among rural LHDs, larger rural LHDs provided a broader array of services and reported more community capacity for delivery than small rural LHDs- particularly maternal and child health services. Implications: There are capacity differences between large and small rural LHDs. Limited capacity within small rural LHDs may result in providing less services, regardless of the availability of other providers within their communities. These findings provide valuable information on clinical service provision among LHDs, particularly in rural and underserved communities.
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ABOUSABEA, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery". Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00762636.

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The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is analyzed in terms of CAPEX and OPEX costs inside the domestic sphere. Moreover, we introduced a dynamic way for optimizing the Minimum Spanning Tree (MST) for multicast IPTV service. In nomadic access, the static trees could be unable to provide the service in an efficient manner as the utilization of bandwidth increases towards the streaming points (roots of topologies). Finally, we study reliable security measures in video streaming based on hash chain methodology and propose a new algorithm. Then, we conduct comparisons between different ways used in achieving reliability of hash chains based on generic classifications
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Momma, Atsuhito 1966. "Value delivery through product-based service". Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9223.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.
Includes bibliographical references (leaf 69).
Products and services are two ways firms delivery value to customers. In some situations firms augment physical products with services related to that product. In other situations the service offered to customers is the primary offering and it is enabled by a product. This paper investigates enterprise resource planning (ERP) software tracking its evolution from predominantly a product with associated services to an offering as a service enabled by the software product. Frameworks have been developed to analyze service offerings. Two such frameworks capture causal relationships to customer value and customer satisfaction. This paper analyzes these frameworks and applies one of them to SAP R/3 ERP software as the offering evolved towards a more pure service offering (product-based). The paper then analyzes the sufficiency and appropriateness of one framework, the service profit chain, to the current offering of the SAP R/3 ERP application service provider (ASP) product, MySAP.com. Several additions are suggested to enhance the service profit chain model.
by Atsuhito Momma.
S.M.M.O.T.
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Minnie, Johan A. "Improving public service delivery through marketing". Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51798.

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Thesis (MPA)--Stellenbosch University, 2000.
ENGLISH ABSTRACT: The hypothesis explored in this thesis is that the application of marketing in the public sector will improve public service delivery. Three different areas of academic enquiry are examined in an effort to prove a beneficial relationship between marketing and public service delivery. These three areas are Public Management, Marketing, and Services Management. Certain challenges for improving service delivery are identified in each of these disciplines, and the current status of public sector marketing is described. The study is applied to the Cape Metropolitan Area, and specifically the Cape Metropolitan Council. This does however not rule out the application of the findings of the study to other areas. Additional to the normal literature study, research for the thesis involves personal interviews with public managers, and on-line questionnaires on the Internet and the Intranet of the Cape Metropolitan Council. Combining the results of the literature study and the physical research with the argument constructed in the thesis, it is found that many of the challenges identified in the three disciplines address each other, and that marketing can definitely prove useful as a tool with which to improve public service delivery. A model for marketing-oriented public service delivery is proposed.
AFRIKAANSE OPSOMMING: Die hipotese wat in hierdie tesis aangespreek word is dat die toepassing van bemarking in die openbare sektor sal meebring dat openbare dienslewering sal verbeter. Drie studievelde word verken om te bepaal of enige afleidings gemaak kan word oor die positiewe invloed van bemarking op dienslewering. Die drie studievelde is Openbare Bestuur, Bemarking, en Dienstebestuur. Sekere uitdagings om dienslewering te verbeter word in elke veld geïdentifiseer, en die huidige status van openbare bemarking word verduidelik. Die studie word toegepas op die Kaapse Metropolitaanse Gebied, met spesifieke verwysing na die Kaapse Metropolitaanse Raad. Die toepassing van die bevindings van die studie op ander gebiede word egter nie hierdeur uitgesluit nie. Bykomend tot die literatuurstudie word persoonlike onderhoude met openbare sektor bestuurders en vraelyste op die Internet en die Intranet van die Kaapse Metropolitaanse Raad as deel van die navorsingspoging gebruik. Deur die resultate van die navorsing en die literatuurstudie te vergelyk met die argument in die tesis, word dit bevind dat die uitdagings uit die verskillende velde mekaar aanvul. Dit word bevind dat bemarking aansienlik sal kan bydra tot die verbetering van dienslewering in die openbare sektor. 'n Model vir bemarkings-georiënteerde openbare dienslewering word voorgestel.
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Abousabea, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery". Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0030/document.

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L'objectif de cette thèse est de fournir des algorithmes d'optimisation pour l'accès aux services vidéo qu’ils soient non-gérés (Internet TV) ou gérés (IPTV). Nous étudions des statistiques récentes concernant les services vidéo non-gérés comme YouTube et nous proposons des techniques d'optimisation appropriées qui pourraient améliorer l'accès aux fichiers vidéos et réduire le coût de cet accès. En outre, l’analyse des coûts joue un rôle important dans les décisions qui concernent la mise en cache des fichiers vidéos et celles liées au choix des périodes temporelles d'hébergement de ces fichiers sur les serveurs. En ce qui concerne les services vidéo gérés appelés IPTV, nous avons mené des expériences sur une architecture ouverte IPTV-collaboration entre différents opérateurs. Ce modèle est analysé selon un critère de coût d’investissement et d'exploitation à l'intérieur de la sphère domestique. En outre, nous avons introduit une solution d’optimisation dynamique de l'arbre « minimum spanning tree » (MST) pour le service IPTV multicast. Lors d’un accès nomade, les arbres statiques pourraient être incapables de fournir le service de manière efficace vu que l'utilisation de la bande passante augmente aux côté des points de streaming (racines de la topologie). Finalement, nous étudions des mesures de sécurité fiables en streaming vidéo basées sur la méthodologie de la chaîne de hachage et nous proposons un nouvel algorithme hybride. Nous effectuons des comparaisons entre les différentes manières utilisées dans la réalisation de la fiabilité des chaînes de hachage basées sur les classifications génériques
The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is analyzed in terms of CAPEX and OPEX costs inside the domestic sphere. Moreover, we introduced a dynamic way for optimizing the Minimum Spanning Tree (MST) for multicast IPTV service. In nomadic access, the static trees could be unable to provide the service in an efficient manner as the utilization of bandwidth increases towards the streaming points (roots of topologies). Finally, we study reliable security measures in video streaming based on hash chain methodology and propose a new algorithm. Then, we conduct comparisons between different ways used in achieving reliability of hash chains based on generic classifications
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Libros sobre el tema "Service delivery"

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1941-, Miyazaki Hayao, ed. Kiki's delivery service. Bellevue, WA: Tokuma Pub., 1992.

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1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko y Mapa Rina, eds. Kiki's delivery service. San Francisco: Viz Media, 2006.

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1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko y Mapa Rina, eds. Kiki's delivery service. San Francisco: Viz Media, 2005.

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DiGennaro Reed, Florence D. y Derek D. Reed, eds. Autism Service Delivery. New York, NY: Springer New York, 2015. http://dx.doi.org/10.1007/978-1-4939-2656-5.

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1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko y Mapa Rina, eds. Kiki's delivery service.: Volume 3 of 4. San Francisco: Viz Media, 2006.

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1949-, Clark Graham y Shulver Michael, eds. Service operations management: Improving service delivery. 4a ed. Harlow, England: Pearson, 2012.

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Johnston, Robert. Service operations management: Improving service delivery. 3a ed. Harlow, Essex, England: Financial Times/Prentice Hall, 2008.

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Johnston, Robert. Service operations management: Improving service delivery. 4a ed. Harlow, England: Pearson, 2012.

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1949-, Clark Graham, ed. Service operations management: Improving service delivery. 3a ed. Harlow, Essex, England: Financial Times/Prentice Hall, 2008.

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Rose, Tim. Modernising service delivery: The integrated services prototype. Leeds: Corporate Document Services, 1999.

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Capítulos de libros sobre el tema "Service delivery"

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Helo, Petri, Angappa Gunasekaran y Anna Rymaszewska. "Service Delivery". En SpringerBriefs in Operations Management, 43–47. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40430-1_6.

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Hughes, Owen. "Service Delivery". En Public Management and Administration, 268–89. London: Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-137-56010-0_12.

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Linklater, Jonathon. "Service delivery". En Stammering Resources for Adults and Teenagers, 35–50. Abingdon, Oxon ; New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429263835-2.

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Ingle, Beverly Rudkin. "Designing Services and Service Delivery". En Design Thinking for Entrepreneurs and Small Businesses, 67–75. Berkeley, CA: Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-6182-7_6.

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Bowers, Anne M. "Service Delivery Models". En Handbook of Intellectual Disabilities, 109–19. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-20843-1_7.

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Helo, Petri, Angappa Gunasekaran y Anna Rymaszewska. "Managing Service Delivery". En SpringerBriefs in Operations Management, 49–56. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40430-1_7.

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Odom, Samuel L. "Service Delivery Model". En Encyclopedia of Autism Spectrum Disorders, 2832–37. New York, NY: Springer New York, 2013. http://dx.doi.org/10.1007/978-1-4419-1698-3_944.

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Joaquin, M. Ernita. "Urban Service Delivery". En Managing the Sustainable City, 143–56. New York, NY : Routledge, 2017.: Routledge, 2017. http://dx.doi.org/10.4324/9781315717401-8.

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Kadre, Shailendra. "Service Delivery Management". En Going Corporate, 55–67. Berkeley, CA: Apress, 2011. http://dx.doi.org/10.1007/978-1-4302-3702-0_4.

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Odom, Samuel L. "Service Delivery Model". En Encyclopedia of Autism Spectrum Disorders, 4302–6. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-319-91280-6_944.

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Actas de conferencias sobre el tema "Service delivery"

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"Service delivery". En Proceedings of UK Radiological Conference 2012. The British Institute of Radiology, 2012. http://dx.doi.org/10.1259/conf-pukrc.2012.9c.service-delivery.

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"Service Delivery". En Proceedings of UK Radiological Conference 2020. The British Institute of Radiology, 2020. http://dx.doi.org/10.1259/conf-pukrc.2020.posters-m-service-delivery.

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Kresnye, K. Cassie, Christopher Flynn Martin y Patrick C. Shih. "Drone Delivery Service". En ACI'2020: Seventh International Conference on Animal-Computer Interaction. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3446002.3446062.

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Skačkauskienė, Ilona y Jurga Vestertė. "Discourse on service modularity: investigating service delivery process". En Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.060.

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*E-mail: jurga.vesterte@vgtu.lt Abstract. Purpose – the purpose of this research is to determine aspects of the service delivery process what must be considered for modularisation. The aim is reached through (1) investigating the process construct; (2) describing and schematizing service delivery process through integration of customer and provider perspectives; (3) ascertaining the as-pects of the service delivery process modularisation. Research methodology – the article is built on an overview of the scientific literature dealing with the topic, using meth-ods of comparative analysis, systemic analysis, abstraction, synthesis, abductive reasoning. Findings – for achieving service modularisation, the service provider may apply standardisation and automation methods on three dimensions of service delivery process: (1) service offering; (2) parts of the service process that are managed by the provider; (3) organisational structure of the provider. Research limitations – the study examines the aspects of modularity only on the conceptual level. A natural extension of this research is an empirical investigation of the introduced approaches. Practical implications – the proposed approaches help practitioners in the decision-making process for a service delivery process modularisation. Originality/Value – the study approaches the modularisation of the service delivery process considering the customer and service provider perspectives and fills the gap in the literature on service modularisation management. Keywords: services; service modularity; service delivery process; service management.
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Weber, Ingo, Alistair Barros, Norman May, Jörg Hoffmann y Tomasz Kaczmarek. "Composing Services for Third-party Service Delivery". En 2009 IEEE International Conference on Web Services (ICWS). IEEE, 2009. http://dx.doi.org/10.1109/icws.2009.85.

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"Service Delivery and Optimisation". En Proceedings of UK Radiological Conference 2019. The British Institute of Radiology, 2019. http://dx.doi.org/10.1259/conf-pukrc.2019.posters-service-delivery.

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Lopes, Nuno Vasco y Soumaya Ben Dhaou. "Public Service Delivery Framework". En ICEGOV '18: 11th International Conference on Theory and Practice of Electronic Governance. New York, NY, USA: ACM, 2018. http://dx.doi.org/10.1145/3209415.3209489.

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"Innovation in service delivery". En Proceedings of UK Radiological Conference 2013. The British Institute of Radiology, 2013. http://dx.doi.org/10.1259/conf-pukrc.2013.innovation.

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"Innovation in service delivery". En Proceedings of UK Radiological Conference 2014. The British Institute of Radiology, 2014. http://dx.doi.org/10.1259/conf-pukrc.2014.innovation.

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"Innovation in service delivery". En Proceedings of UK Radiological Conference 2015. The British Institute of Radiology, 2015. http://dx.doi.org/10.1259/conf-pukrc.2015.innovation.

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Informes sobre el tema "Service delivery"

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Marshak, Ronni. Kinek Package Delivery Service. Boston, MA: Patricia Seybold Group, enero de 2010. http://dx.doi.org/10.1571/pp01-14-10cc.

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Flumian, Maryantonett. Innovations in Public Services Delivery: Issue No. 6: The Management of Integrated Service Delivery: Lessons from Canada. Inter-American Development Bank, febrero de 2018. http://dx.doi.org/10.18235/0001050.

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Moore, K. SMTP Service Extension for Delivery Status Notifications. RFC Editor, enero de 1996. http://dx.doi.org/10.17487/rfc1891.

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Carson, Jessica y Marybeth Mattingly. Social Service Delivery in Two Rural Counties. University of New Hampshire Libraries, 2019. http://dx.doi.org/10.34051/p/2020.348.

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Wegand, John, Keith Lucas, Andrew Seelinger, Luke Davis y Edgar Bellinger. Express Tool Delivery Service/Virtual Tool Crib. Fort Belvoir, VA: Defense Technical Information Center, enero de 2001. http://dx.doi.org/10.21236/ada389544.

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Garrison, James. Identifying and Defining Natural Service Delivery Systems. Portland State University Library, enero de 2000. http://dx.doi.org/10.15760/etd.1604.

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Litkowski, S., L. Tomotaki y K. Ogaki. YANG Data Model for L3VPN Service Delivery. RFC Editor, febrero de 2017. http://dx.doi.org/10.17487/rfc8049.

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Litkowski, S., L. Tomotaki y K. Ogaki. YANG Data Model for L3VPN Service Delivery. Editado por Q. Wu. RFC Editor, enero de 2018. http://dx.doi.org/10.17487/rfc8299.

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McKenna, Patrick y Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, junio de 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
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Braathen, Einar y Elin Haugsgjerd Allern. Local governance, finances and service delivery in Tanzania. Oslo: By- og regionforskningsinstituttet NIBR, 2005. http://dx.doi.org/10.7577/nibr/samarbeidsrapport/2005/1.

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