Tesis sobre el tema "Retail Operations Management"
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Maddah, Bacel. "Pricing, Variety, and Inventory Decisions in Retail Operations Management". Diss., Virginia Tech, 2005. http://hdl.handle.net/10919/26298.
Texto completoPh. D.
Alieva, Jamila. "Retail Management: factors influencing profit maximization and customer satisfaction. : A case study of airport operations and concession management". Thesis, Umeå universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-131697.
Texto completoBurroughs, Richard E. "The adoption of retail electronic commerce: an empirical investigation". FIU Digital Commons, 1999. http://digitalcommons.fiu.edu/etd/1867.
Texto completoColosimo, Mark. "A Data-Driven and Mixed Methods Analysis of Automotive Retail Operations Management". Thesis, Wayne State University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=10973231.
Texto completoThe importance of effective retail operations management has never been more significant. Our research aims to expand the understanding for efficiency and dynamics of franchise outlets within retail networks with a focus on sales performance and profitability. The focus and contribution is the development of an actionable data analytics driven process by which automotive dealerships (retail outlets) can be analyzed to identify areas of opportunity for improvement. In general, automotive dealerships aim to sell product to make a profit, the manufacturer of the product/brand desires to sell vehicles to make a profit, and the customer desires to find a suitable transportation option that provides most utility. While substantial volumes of quantitative data exists about the details of operations and automotive dealership transactions, similar Key Performance Indicators (KPIs) are typically generated and reviewed in making decisions about operational change. We will focus on the actions (inputs) that relate to outcomes (outputs) at the dealership level, including factors relating to all three stakeholders and their interactions, which are anticipated to be relevant. Input variables and factors relating to the business outcomes of the stakeholders involved will be the desired target for finding synergies.
To address these concerns, we first developed an analytical process for providing recommendations to improve dealership efficiency and performance through quantitative data and demonstrated the effectiveness of the proposed process using a real-world dealership case study. With a desire to go beyond available datasets, there is a need to dig deeper into operations through aligning quantitative Key Performance Outcomes (KPOs) with qualitative survey analysis of dealership operators. This provides a detailed view of analysis not previously available, which should encourage dealerships to make change. Through the utilization of an interview process, with a focus on variance between dealerships, in creating a survey distributed to dealership management, an assessment of principal factors has been created. The assessment of these factors will help dealerships and manufacturers understand which activities, perceptions, and atmospheres have the greatest positive impact on new vehicle sales and profitability.
Wilson, Dewayne. "Strategies for Reducing Employee Turnover in Retail Outlets". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5961.
Texto completoSigmon, Kelly M. (Kelly Marie Berg). "A franchising of retail operations : the case of the United States Postal Service building a retail network for the 21st century". Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/59128.
Texto completoCataloged from PDF version of thesis.
Includes bibliographical references (p. 71-75).
This thesis is about the effects of changing customer preferences on the United States Postal Service's retail network and offers a process for wider adoption of its current retail partnership program. The Contract Postal Unit (CPU) program represents 10 percent of the Postal Service's current outlets. This is a form of franchising. This thesis reviews franchising theory and highlights key research in the area to develop a business framework. Since many of the foreign posts have also been experimenting with operations similar to the CPU program, the franchising programs of four European posts are reviewed. I conclude by offering an approach that the Postal Service may use to look at how and when its customers use its products and services at their retail outlets and provide several recommendations that the Postal Service might consider if and when the Contract Postal Unit program is expanded.
by Kelly M. Sigmon.
M.B.A.
Lockett, Asia R. "Online Marketing Strategies for Increasing Sales Revenues of Small Retail Businesses". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5896.
Texto completoLiang, Catherine G. (Catherine Gloria). "Segmentation strategies for managing retail supply chains". Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/66081.
Texto completoCataloged from PDF version of thesis.
Includes bibliographical references (p. 100-101).
High-technology manufacturing companies often face rapid price decline and capacity constraints. Especially in the retail side of the business where the supply chain is much longer and revenue is sometimes not recognized until the sell-through point, optimizing inventory positioning is critical. No longer is a one-size-fits-all approach sufficient; in order to perform optimally, manufacturers should categorize their retailers, stores, and products, and tailor their strategy for each accordingly. This work shows how to use metrics such as gross margin return on inventory investment, models and tools such as assortment, promotional risk, supply chain, and replenishment segmentation to drive improvements in inventory performance and recommends ways to apply them in different retail chains. In particular, three retailer types - discount retailers, specialty retailers, and convenience retailers are discussed.
by Catherine G. Liang.
S.M.
M.B.A.
Macmillan, Michael Reed. "Network methods for inventory management in capacity constrained retail stores". Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104395.
Texto completoThesis: S.M. in Engineering Systems, Massachusetts Institute of Technology, School of Engineering, Institute for Data, Systems, and Society, 2016. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 81-82).
Zara leads the fast-fashion industry introducing over 12,000 unique items per year [5], selling in over 2,000 stores and generating rch16091 [British pound symbol]11.6 Bn in yearly sales [8]. Critical to this success, Zara's Distribution Department continually focuses on improving the algorithms and programs which the company uses to move clothing through the supply chain. Demand variability and short product lifecycles make this task extremely challenging, especially when coupled with limited storage space in many Zara stores. This thesis helps stores which are challenged by low storage capacity and high consumer demand by testing three inventory management methods. The first method creates a virtual cost in the inventory redistribution algorithm, which decreases the likelihood that an over-capacity store will hold an item. This method decreased the amount of post transfer inventory by 15 % in capacity constrained stores while only experiencing a .1% loss of profits when compared to the current process. The second method opens new transfer routes for capacity constrained stores to move inventory into stores which benefit from the additional items, while reducing the non-performing stock at the capacity constrained store. These store to store routes quickly transfer items while reducing the stock of the origin store. The final method improves existing capacity returns, which automatically move inventory from capacity constrained stores back to the Distribution Center. The new method optimizes the selection of items to improve redistribution to other stores, resulting in additional full priced sales, while removing the same amount of items from the origin store. The implementation of these processes will reduce stock management problems experienced at Zara stores, while ensuring that other stores have the opportunity to sell at full price.
by Michael Reed Macmillan.
M.B.A.
S.M. in Engineering Systems
Dorman, Alec J. "Omni-Channel Retail and the New Age Consumer: An Empirical Analysis of Direct-to-Consumer Channel Interaction in the Retail Industry". Scholarship @ Claremont, 2013. http://scholarship.claremont.edu/cmc_theses/590.
Texto completoDupont, Dorthe HÃ¥hr. "Effective Strategies for Transformational Teams in the Danish Retail Banking Sector". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3764.
Texto completoZehavi, Limor (Limor Hadas). "Evaluating demand planning strategy in the retail channel". Thesis, Massachusetts Institute of Technology, 2012. http://hdl.handle.net/1721.1/73401.
Texto completoCataloged from PDF version of thesis.
Includes bibliographical references (p. 77-78).
In 2007 Dell began selling through the retail channel. Five years later, the retail channel is still in the early stages relative to competitors and is growing rapidly. Short product lifecycles, long lead times and a high mix of configurations create a complex supply chain. Dell had decided to introduce a Build to Plan fulfillment strategy. Dell has been known for its direct consumer strategy and the retail channel adds an additional stage in the supply chain between Dell and the end consumer. This change impacts the visibility of true demand, resulting in the bullwhip effect. Better collaborative processes such as S&OP and CPFR can improve the channel forecast accuracy, inventory levels, on time delivery, and sales revenue. The personal computer industry has become commoditized; promotions and price have a high impact on the end consumer's purchase decision. Long lead times and high price fluctuation increase uncertainty. Forecasting at a SKU level is challenging and inaccurate. An aggregated approach can reduce the variability and postpone the customization. Forecast accuracy is a key metric that can be used to improve the supply chain. To improve that metric, the appropriate forecast must be tracked and compared to the actual sales. A significant portion of any new planning process will need to account for updated software tools. These tools can help Dell's demand planners facilitate weekly conversations with retailers and ensure more accurate tracking of appropriate demand signals for forecasting. The current product portfolio that allows high flexibility to retailers does not fit the low margins of the product. Demand segmentation can identify which SKU have high volatility and offer a different supply chain strategy for those with low volumes, or spotlight high costs in offering those SKU.
by Limor Zehavi.
S.M.
M.B.A.
Patel, Jalpa (Jalpa N. ). "Optimization-based decision support system for retail souring". Thesis, Massachusetts Institute of Technology, 2012. http://hdl.handle.net/1721.1/73396.
Texto completoCataloged from PDF version of thesis.
Includes bibliographical references (p. 83-84).
Some of the biggest challenges in the retail sourcing lie in predicting demand for a new article and making purchase decisions such as quantity, source, transportation mode and time of the order. Such decisions become more complex and time consuming as the number of SKUs and suppliers increase. The thesis addresses the issue of managing retail sourcing using forecasting and optimization based decision system developed for Zara, a leading fast-fashion clothing retailer. We started with an existing pre-season demand forecasting method that uses POS data from a comparable older article to forecast demand for a new article after adjusting for stock-outs and seasonality. We developed and compared various forecast updating methods for accuracy and found that an exponential smoothing-based model, modified to accommodate for changes in level few steps ahead, resulted in highest accuracy using Cumulative Absolute Percentage Error (CAPE). Next, we implemented a profit-maximizing optimization model to produce explicit sourcing decisions such as quantity, time and source of orders. The model takes in distributional forecasts, supply constraints, holding cost, pricing information and outputs explicit sourcing decisions mentioned above. A prototype for forecasting and optimization code is ready and currently being evaluated to secure approval for a live pilot for Summer 2013 campaign sourcing.
by Jalpa Patel.
S.M.
M.B.A.
Smith, Terrance D. "The Effects of Management on Commitment in the Retail Industry". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4562.
Texto completoPolak, Benjamin M. (Benjamin Michael). "Multi-echelon inventory strategies for a retail replenishment business model". Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90753.
Texto completoThesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2014. In conjunction with the Leaders for Global Operations Program at MIT.
8
Cataloged from PDF version of thesis.
Includes bibliographical references (page 69).
The mission of the Always Available retail replenishment business at NIKE is to ensure consumer-essential products are in-stock at retailers at all times. To achieve this goal, NIKE has developed a forecast-driven, make-to-stock supply chain model which allows retailers to place weekly orders to an on-hand inventory position in a distribution center. The challenge facing the business is how to design an inventory strategy that achieves a high level of service to its customers while minimizing inventory holding cost. Specifically, safety stock holding cost is targeted as it accounts for the majority of on-hand inventory and can be reduced without significantly impacting the underlying supply chain architecture. This thesis outlines the application of multi-echelon inventory optimization in a retail replenishment business model. This technique is used to determine where and how much safety stock should be staged throughout the supply chain in order to minimize safety stock holding cost for a fixed service level. Provided a static supply chain network, the ideal safety stock locations and quantities which result in minimal total safety stock holding cost is determined. For this business, the optimal solution is to stage lower-cost component materials with long supplier lead times and high commonality across multiple finished goods at the manufacturer in addition to finished goods at the distribution centers. Safety stock holding cost reduction from component staging increases significantly when the distance between manufacturers and the distribution center decreases and for those factories producing a variety of finished goods made from the same component materials due to inventory pooling. Forecast accuracy drives the quantity of safety stock in the network. The removal of low volume, highly unpredictable products from the portfolio yields significant inventory holding cost savings without a detrimental impact to revenue. By deploying the optimal safety stock staging solution and by removing unpredictable products, this analysis shows that finish goods safety stock inventory would be reduced by 35% for the modeling period (calendar year 2012) while only decreasing topline revenue by 5%.
by Benjamin M. Polak.
M.B.A.
S.M.
Charles, Jordan Daniel. "Improving multi-channel retail delivery performance in key market cities". Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/111481.
Texto completoThesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, in conjunction with the Leaders for Global Operations Program at MIT, 2017.
Cataloged from PDF version of thesis.
Includes bibliographical references (page 95).
Digital retailers are currently experiencing explosive growth and mounting pressure from consumers to provide faster and cheaper delivery of product. This project develops two strategies to improve delivery speed, reliability, and cost for digital retailers operating in key North American markets (i.e. New York City, Los Angeles, and Chicago). Zone Skipping Transportation This project develops a zone skipping transportation model and associated business case for retailers with multiple consumer channels (i.e. digital and brick and mortar). Zone skipping pools digital and retail shipments, utilizing dedicated ground transportation of product from central distribution hubs to last-mile delivery hubs in key cities. For reasonable input parameters, zone skipping is shown to improve delivery speed by 20%, improve on-time delivery performance by 20%, and reduce costs by 10% over traditional carrier zone shipping. Multinodal Distribution (Ship-from-Store Simulation) Many multi-channel retailers employ multinodal distribution networks, but desire store fulfillment capabilities in key cities to improve key delivery metrics (speed and cost). To validate these capabilities, retailers can develop easily-tailorable analytical simulation models to test various hypotheses and distribution parameters. This project helps address two major ship-from-store questions: 1. What to Ship - A SKU stocking strategy that minimizes variability and ensures predictable and right-sized demand levels. The strategy needs to accurately predict future demand based on limited historical information. 2. How to Fulfill - The transformation of a store back room into a mini distribution center and all of the processes design to enable rapid fulfillment time given highly variable demand The SKU stocking strategy leverages advanced analytics, and the operational fulfillment processes are tested using simulation software that enables rapid manipulation of key variables to uncover optimal process flows. The resulting simulation model and SKU stocking framework can be leveraged by digital retailers to operationalize ship from store processes and accurately predict digital demand levels for future store fulfillment nodes.
by Jordan Daniel Charles.
M.B.A.
S.M.
Deskins, Dr Janet Lynn. "Effective Strategies Small Retail Leaders Use to Engage Employees". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4510.
Texto completoManning, Patricia Miller. "Strategies for Reducing Employee Absenteeism in Retail Stores". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4387.
Texto completoOrtiz, Daniel M. "Retail Business Managers' Strategies for Enhancing Workplace Diversity Planning". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6084.
Texto completoPerera, Hettige Niles. "Ordering Decisions in the Presence of Retail Promotions". Thesis, The University of Sydney, 2018. http://hdl.handle.net/2123/19978.
Texto completoJacobs, Ryan (Ryan Lee). "Methods for predicting inventory levels in a segmented retail supply chain". Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99028.
Texto completoThesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2015. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (page 69).
Inventory is the largest asset on Nike's balance sheet-$3.9 Billion on May 3 1 st, 2014-and a key indicator of supply chain health. With new markets, products, and channels being added to Nike's sales portfolio each year, the environment in which Nike's supply chain must operate is becoming increasingly complex. Nike has responded to this complexity by splintering their supply chain into smaller segments, tailoring each segment to specific market and consumer needs. As a result of these market developments and Nike's organizational response, the task of understanding and predicting inventory movements has become increasingly challenging for Nike's business planning teams. This project creates an analytical method by which Nike can combine historical supply chain performance with sales forecasts to accurately predict future changes to company inventory levels. To achieve this goal and facilitate simple and flexible inventory predictions, a model was developed around the key segmentation dimensions that define Nike's supply chain. Use of this model enables Nike's senior management team to accurately predict movements in inventory due to product mix changes in the baseline sales forecasts. Additionally, the model provides Nike with a mechanism to evaluate sensitivity to forecast errors and the inventory costs associated with key strategic decisions to grow or shrink segments of their business. Preliminary results from the model over the time period FY15 - FY18 show a 2% increase in baseline inventory by the end of FY18 due both to growth in Apparel relative to Footwear and to growth in Direct-to-Consumer relative to Wholesale. This upward pressure on inventory leaves Nike in a precarious spot with Wall Street analysts who associate inventory growth relative to sales with poor marketplace performance. By carefully segmenting inventory, applying segment specific forecasts, and analyzing aggregated results through the use of the model, Nike can more accurately predict and explain movements in inventory to shareholders.
by Ryan Jacobs.
M.B.A.
S.M.
Wollenburg, Johannes Verfasser], Alexander [Akademischer Betreuer] [Hübner y Herbert [Akademischer Betreuer] Kotzab. "Empirical studies in multi-channel and omni-channel retail operations and logistics [cumulative dissertation] / Johannes Wollenburg ; Alexander Hübner, Herbert Kotzab". Eichstätt-Ingolstadt : Katholische Universität Eichstätt-Ingolstadt, 2017. http://d-nb.info/1127740652/34.
Texto completoWollenburg, Johannes [Verfasser], Alexander [Akademischer Betreuer] Hübner y Herbert [Akademischer Betreuer] Kotzab. "Empirical studies in multi-channel and omni-channel retail operations and logistics [cumulative dissertation] / Johannes Wollenburg ; Alexander Hübner, Herbert Kotzab". Eichstätt-Ingolstadt : Katholische Universität Eichstätt-Ingolstadt, 2017. http://nbn-resolving.de/urn:nbn:de:bvb:824-opus4-3528.
Texto completoChurchill, Hugh (Hugh Edward). "Cycle-time analysis and improvement using lean methods within a retail distribution center". Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99018.
Texto completoThesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2015. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 70-71).
Fulfillment cycle-time, or the time it takes to pick an item from inventory, pack it into a box, and load it on a truck for shipment, is one of the main inputs in determining how quickly an online retailer can promise customer order delivery. The faster the fulfillment cycle-time, the later an order can be received and still make the appropriate truck for guaranteed, on-time arrival (e.g. same-day, next day, 3-5 business days). Thus, the customer experience is improved, as they are allowed to place an order later and still receive their purchases quickly. To take advantage of this, the retailer must first be able to measure cycle-time appropriately within their facility. This thesis examines the outbound fulfillment process within an under-performing Amazon fulfillment center (Site A) with the purpose of fully characterizing and measuring fulfillment cycle-time. Comparisons are drawn with like Amazon facilities, and a lean operations approach is taken to identify and eliminate major forms of waste in an effort to shorten cycle-time. The baseline analysis within this thesis provides evidence that current-state cycle-time at Site A is in fact 15% faster than originally thought. However, process improvements were still needed to bring cycle-time in line with the network standard. The remainder of the work within this thesis focuses on these process improvements and develops the following recommendations: 1. Standardize the pick process with a move closer to single piece flow. 2. Reduce and control queue length prior to the pack process in order to reduce non-value-added wait time. 3. Reduce batch size for critical items that must move through the facility the fastest. 4. Rearrange process steps to allow completion in parallel rather than series. The method for evaluating cycle-time and the implementation of lean solutions introduced throughout this thesis are useful as a template for similar analyses throughout the Amazon FC network, as well as within other warehousing and online retailer operations.
by Hugh Churchill.
M.B.A.
S.M.
Hall, Bradley A. "Independent Retail Business Owners' Perceptions of the Patient Protection and Affordable Care Act". ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1537.
Texto completoJackson, Stuart. "Influential Leadership in a Diverse Retail Environment: Implications for Reducing Voluntary Employee Turnover". ScholarWorks, 2014. https://scholarworks.waldenu.edu/dissertations/62.
Texto completoTannous, Kareem Atalla. "Impact of Mortgage Characteristics on Retail Mortgage Transaction Completion Time". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5271.
Texto completoAleruchi, Thankgod Chukwumeka. "Strategies to Minimize Perishable Food Loss in the Retail Grocery Business". ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6505.
Texto completoColes, James B. "Cross-channel predictive analytics for retail distribution decisions". Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/111531.
Texto completoThesis: S.M. in Engineering Systems, Massachusetts Institute of Technology, School of Engineering, Institute for Data, Systems, and Society, in conjunction with the Leaders for Global Operations Program at MIT, 2017.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 91-93).
Distribution demand forecasting at Zara currently considers historical sales of products modified by expert knowledge inputs in an algorithm developed to calculate the shipment required to meet demand for the next sales period. In 2010, the introduction of Zara.com provided customers an additional channel to complete purchases and interact with the brand while providing Zara significant insight into changing customer preferences to supplement the expert knowledge of the Zara team. This thesis investigates the utility of the data collected in the online sales channel for increasing the accuracy of the distribution demand forecasts. Two forecast types are considered: Initial Shipments for which no historical data exists, and Replenishment Shipments which have historical data. Forecasts are performed for both brick-and-mortar and e-commerce sales channels to demonstrate cross-channel utility of the data. The study presents a review of available datasets to identify those of potential interest and describes meaningful features engineered from raw datasets. By applying machine learning algorithms, significant features are identified and a predictive model is developed demonstrating significant WMAPE improvement for initial shipments to brick-and-mortar stores ( 0.23), moderate improvement for replenishment shipments to e-commerce ( 0.05) and limited improvement for replenishments to brick-and-mortar stores (<0.04). The results of this study demonstrate the potential for significant reduction of inventory requirements to maintain customer service levels and provides a baseline for future cross-channel forecasting work.
by James B. Coles.
M.B.A.
S.M. in Engineering Systems
Rodriguez, Beatriz. "Reducing Employee Turnover in Retail Environments: An Analysis of Servant Leadership Variables". ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2758.
Texto completoKem, Katherine F. "Retail Big-Box Development and Small Business Strategy at the Local Level". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3398.
Texto completoClayton, Robert. "Effective Strategies to Reduce Employee Turnover in the Retail Industry". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5687.
Texto completoAdendorff, S. A. "A decision support model for the cash replenishment process in South African retail banking". Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-11092006-150852/.
Texto completoWilliams, Omari Nekoro. "Retail Distribution Within the New York City Organic Cacao Market". ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/476.
Texto completoNgemegwai, Ogechi. "Strategies for Reducing Short-Tenured Employee Attrition in the Retail Grocery Industry". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5384.
Texto completoNteka, Panzo. "Small Business Owners Strategies in the Retail Grocery Sector". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5643.
Texto completoJarvis, John E. "Strategies for Improving First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry". ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3037.
Texto completoMunene, Catherine W. "The service delivery process : An examination of how consumers evaluate technology-assisted service encounters in the retail banking industry". Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2003. https://ro.ecu.edu.au/theses/1559.
Texto completoO'Reilly, Kelley A. "Service Undone: A Grounded Theory of Strategically Constructed Silos and Their Impact on Customer-Company Interactions from the Perspective of Retail Employees". DigitalCommons@USU, 2010. https://digitalcommons.usu.edu/etd/669.
Texto completoTaylor, Daniel. "Channel Fulfillment Characteristics, Retail Network Structure and Buy-Online-Ship-From-Store Performance: Inventory Behavior and Channel Service Implications". The Ohio State University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=osu1531426717885577.
Texto completoChmiel, Caroline. "The New Retail Industry: How Retailers Can Adapt for Success in an Ever-Changing Consumer World". Scholarship @ Claremont, 2018. http://scholarship.claremont.edu/cmc_theses/1776.
Texto completoChan, Taylor. "Strategies to Improve Business Performance with Information from Social Media". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5533.
Texto completoConroy, Jacqueline. "Increasing Known Performance Indicators Using Andragogy-Based Models". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5999.
Texto completoGomez, Stéphanie Madeleine. "Fruit juices market in France". CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/2004.
Texto completoChen, Chongli Daniel. "Operations management in a large online retailer : inventory, scheduling and picking". Thesis, Massachusetts Institute of Technology, 2018. http://hdl.handle.net/1721.1/120189.
Texto completoThis electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Cataloged from student-submitted PDF version of thesis.
Includes bibliographical references (pages 187-191).
Online retail has grown rapidly in the last decade. Consumers enjoy the convenience of online shopping and home delivery, as well as a vast product assortment. From the business perspective, serving customers directly from warehouses reduces investment needed in physical storefronts. In this thesis, we consider operations management problems that are important to the effective and efficient operations in the warehouse of a large online retailer. We first consider the decision of stocking inventory in the warehouse, for products in the long tail of the online retail assortment. Motivated by real world business practice, we assume the underlying demand distribution is a mixture of known distributions, but with unknown weights. We propose a robust optimization model to decide on inventory levels given a few samples of demand, outperforming standard robust optimization methods in the relevant settings. The next two models are motivated by our collaboration with a large online retailer that operates multiple warehouses. We study a setting in which a warehouse has to fulfill a sequence of orders, each including multiple items. Pickers pick items in batches, and partially completed orders take up space on a sorting area called the wall. This gives rise to a fundamental tradeoff between picking efficiency and sorting efficiency. We propose a batch scheduling model, generalizing existing models by allowing for more general batch processing time functions, as well as incorporating an objective related to multi-item orders. We show hardness results, and propose both approximation algorithms and Integer Programming formulations. Finally, we build a simulation of the warehouse picking process, using data from a large online retailer. We propose a picking policy that better balances the tradeoff between picking and sorting efficiency, achieving a 42% decrease in average wall utilization and a 60% decrease in average order cycle time. We propose a model allowing us to analyze the tradeoffs between two heuristic policies representing the current policy and our proposed policy, and characterize a condition under which our proposed policy makes a small sacrifice in picking efficiency in return for a larger increase in sorting efficiency. This explains the empirical success of our policy.
by Chongli Daniel Chen.
Ph. D.
Collins, Bradley. "Crafting and executing an operational strategic plan for a retail product line". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/918.
Texto completoENGLISH ABSTRACT: The following research report is titled “Crafting and executing an operational strategic plan for a retail product line”. The report presents operational analysis which results in creating operational strategy which is relevant to current trading conditions and which is clearly aligned with both the organisation’s group and corporate strategic goals. The primary focus is therefore not on the development of organisational strategy, but on strategic implications, interpretation and operational execution. The central research question is described as follows: How can the current operational strategic planning process be improved in order to deliver strategic plans which are aligned and clearly support the key strategic thrusts at group and corporate level? A literature study was conducted by consulting a vast number of books, articles and websites in order to gain a comprehensive understanding of the latest management thinking pertaining to the creation and implementation of strategy. Primary research, which took the form of informal interviews with key personnel, was also conducted in order to ascertain the opinions and insights of individuals who are directly affected by the operational strategic process. The research resulted in a one year operational strategic framework which can be used as a tool by all central buying teams when creating operational strategic plans. The framework allows teams to follow a standardised process which results in concise summary populated with key strategic points. Teams are thus guided by these points and are also prompted to corrective action by ensuring that each strategic action has a measurable outcome. The framework is also populated with group and corporate goals, which act as guiding principles to team members. The final recommendation is that teams allow for a degree of flexibility in the operational strategic actions which were identified in their initial analysis. While key strategic points at group and corporate level will most likely remain unchanged during the course of a financial year, certain operational activities may have to be reconsidered should the micro and macro trading environment change. AFRIKAANSE OPSOMMING: Die titel van die volgende navorsingverslag is: “Crafting and executing an operational plan for a retail product line”. Die verslag is ‘n weergawe van ‘n bedryfsontleding wat lei tot die ontwerp van ‘n bedryfs-strategie wat van toepassing is op die huidige handelsmilieu. Die strategie is verder in lyn met beide die organisasie se groep en korparatiewe doelwitte. Die verslag fokus hoofsaaklik op strategiese implikasies, interpretasie en operasionele uitvoering en nie op strategiese ontwikkeling nie. Die sentrale navorsingskwessie word soos volg beskryf: Watter verbeterings kan aangebring word aan die huidige bedryfs-strategiese beplannings proses om sodoende strategiese planne op te lewer wat in lyn sal wees en ondersteuning sal gee aan die sleutel strategiese dryfkrag op groep en korporatiewe vlak. ‘n Aantal sekondêre bronne – boeke,artikels and webwerwe - is nageslaan en ‘n letterkundige studie is gedoen om ‘n omvattende begrip te kry van die nuutste bestuursdenke met betrekking tot die ontwerp en implementering van strategie. Onderhoude is gevoer met sleutel personeel wat gedien het as primere bronne. Sodoende is die opinies en insigte verkry van individue wat direk betrokke is by die bedryfs-strategiese proses. Die ondersoek het as gevolg ‘n bedryfs-strategiese raamwerk. Dit kan as instrument gebruik word deur alle sentrale aanskaffingspanne wanneer hulle bedryfs-strategiese planne ontwerp. Die raamwerk maak voorsiening vir ‘n gestandaardiseerde proses wat kulmineer in ‘n een-bladsy opsomming wat strategiese punte bevat. Die opsomming gee dus rigting aan spanne en hulle word aangespoor tot korrektiewe aksies elk met meetbare uitkomstes. Die raamwerk bevat ook groeps- en korporatiewe doelwitte wat deur spanne as riglyne gebruik kan word. ‘n Finale voorstel is dat spanne voorsiening maak vir ‘n mate van plooibaarheid in die bedryfsstrategiese aksies wat aanvanklik in hul ontledings geidentifiseer was. Sekere strategiese punte sal waarskynlik op groep en korporatiewe vlak onveranderd bly na afloop van die finansiele jaar terwyl sekere bedryfsaktiwiteite heroorweeg sal moet word na gelang van veranderinge in die mikro en makro handelsmileu.
Stafford, Keith Reginald. "Leadership Strategies to Retain Key Employees". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6281.
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