Artículos de revistas sobre el tema "Quality of Service"
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Akkucuk, Ulas y Behcet Teuman. "Assessing service quality in online banking services". Problems and Perspectives in Management 14, n.º 2 (6 de junio de 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.
Texto completoRaval, Tulsi. "A Perspective on Service Quality and Closing Service Quality Gaps". Paripex - Indian Journal Of Research 3, n.º 8 (15 de enero de 2012): 83–85. http://dx.doi.org/10.15373/22501991/august2014/25.
Texto completoDesai, Swati Bhavik. "Service Quality Servqual". Journal of Advances and Scholarly Researches in Allied Education 15, n.º 6 (5 de julio de 2018): 169–73. http://dx.doi.org/10.29070/15/57744.
Texto completoYadav, Ambar y Arti Singh. "Quality of Service in Real Time Services in Wireless Systems". International Journal of Engineering Research 3, n.º 5 (1 de mayo de 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.
Texto completoDr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services". Global Journal For Research Analysis 3, n.º 6 (15 de junio de 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.
Texto completoIlhaamie, A. G. A. "Service Quality in Malaysian Public Service: Some Findings". International Journal of Trade, Economics and Finance 1, n.º 1 (2010): 40–45. http://dx.doi.org/10.7763/ijtef.2010.v1.8.
Texto completoJayasuriya, Rohan. "Measuring service quality in IT services: Using service encounters to elicit quality dimensions". Services Marketing Quarterly 18, n.º 1 (1998): 11–23. http://dx.doi.org/10.1080/15332969.1998.9985334.
Texto completoДанилина, Елена, Elena Danilina, Екатерина Яковлева, Ekaterina Yakovleva, Татьяна Бутова, Tatyana Butova, Алексей Белобородов y Aleksey Beloborodov. "Service and quality of medical services". Services in Russia and abroad 8, n.º 8 (15 de diciembre de 2014): 3–12. http://dx.doi.org/10.12737/8242.
Texto completoJayasuriya, Rohan. "Measuring Service Quality in IT Services". Journal of Professional Services Marketing 18, n.º 1 (18 de febrero de 1999): 11–23. http://dx.doi.org/10.1300/j090v18n01_02.
Texto completoTsitskari, E., D. Tsiotras y G. Tsiotras. "Measuring service quality in sport services". Total Quality Management & Business Excellence 17, n.º 5 (junio de 2006): 623–31. http://dx.doi.org/10.1080/14783360600588190.
Texto completoGanguli, Shirshendu y Sanjit Kumar Roy. "Service quality dimensions of hybrid services". Managing Service Quality: An International Journal 20, n.º 5 (7 de septiembre de 2010): 404–24. http://dx.doi.org/10.1108/09604521011073713.
Texto completoHossain, Shipan, MD Yusuf Hossein Khan y Nikola Naumov. "Service quality and online banking services". International journal of multidisciplinarity in business and science 8, n.º 13 (23 de diciembre de 2022): 5–16. http://dx.doi.org/10.56321/ijmbs.8.13.5.
Texto completoKumalasari, R. Amalina Dewi, Kartika Indah Permanasari, Magdalena Karismariyanti y Dadang Munandar. "Mobile Banking: System Quality, Information Quality, Service Quality, Customer Satisfaction and Loyalty". Jurnal Ad'ministrare 9, n.º 1 (5 de junio de 2022): 141. http://dx.doi.org/10.26858/ja.v9i1.33951.
Texto completoHasan, Mahamudul y Md Zakir Hosen. "University Service Quality". International Journal of Asian Education 1, n.º 3 (1 de diciembre de 2020): 135–46. http://dx.doi.org/10.46966/ijae.v1i3.46.
Texto completoChaudhary, Kuldeep. "Service Quality Expectation and Perception in Life Insurance Services: A Marketer’s Viewpoint". Journal of Advances and Scholarly Researches in Allied Education 15, n.º 4 (1 de junio de 2018): 193–99. http://dx.doi.org/10.29070/15/57413.
Texto completo라준영. "Analyzing service quality and relationship quality in public services". Journal of Korea Service Management Society 11, n.º 3 (septiembre de 2010): 267–89. http://dx.doi.org/10.15706/jksms.2010.11.3.012.
Texto completoSeda Otieno, Protus y Krishna Govender. "Managing airport service quality – the impact of self-service technologies". Investment Management and Financial Innovations 13, n.º 3 (10 de octubre de 2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.
Texto completoGyimóthy, Szilvia. "Service Quality". Journal of Quality Assurance in Hospitality & Tourism 1, n.º 2 (junio de 2000): 31–57. http://dx.doi.org/10.1300/j162v01n02_03.
Texto completoLewis, Barbara R., Jayne Orledge y Vincent‐Wayne Mitchell. "Service Quality:". International Journal of Bank Marketing 12, n.º 4 (junio de 1994): 3–12. http://dx.doi.org/10.1108/02652329410057978.
Texto completoGhobadian, Abby, Simon Speller y Matthew Jones. "Service Quality". International Journal of Quality & Reliability Management 11, n.º 9 (diciembre de 1994): 43–66. http://dx.doi.org/10.1108/02656719410074297.
Texto completoKreck, Lothar A. "Service Quality". Journal of International Hospitality, Leisure & Tourism Management 1, n.º 4 (5 de marzo de 1999): 63–77. http://dx.doi.org/10.1300/j268v01n04_06.
Texto completoOwen, Suzanne. "Quality service". Manufacturing Engineer 71, n.º 5 (1992): 8. http://dx.doi.org/10.1049/me:19920078.
Texto completoW., G. "Service Quality". Cornell Hotel and Restaurant Administration Quarterly 37, n.º 1 (febrero de 1996): 12. http://dx.doi.org/10.1177/001088049603700103.
Texto completoGenestre, Alain y Paul Herbig. "Service Quality". Journal of Customer Service in Marketing & Management 3, n.º 3 (26 de marzo de 1997): 65–83. http://dx.doi.org/10.1300/j127v03n03_06.
Texto completoEl-Gamal, Sarah, Rasha Abd El Aziz y Mohamed Farouk Abouelseoud. "E-Government Service Quality". International Journal of Electronic Government Research 18, n.º 1 (enero de 2022): 1–21. http://dx.doi.org/10.4018/ijegr.288072.
Texto completoHung, Y. H., M. L. Huang y K. S. Chen. "Service quality evaluation by service quality performance matrix". Total Quality Management & Business Excellence 14, n.º 1 (enero de 2003): 79–89. http://dx.doi.org/10.1080/14783360309706.
Texto completoPradhan, Bibhuti B. "An Assessment of Satisfaction in Measuring Service Quality in On-Demand Ride Services". Journal of Advanced Research in Dynamical and Control Systems 11, n.º 10-SPECIAL ISSUE (25 de octubre de 2019): 424–28. http://dx.doi.org/10.5373/jardcs/v11sp10/20192825.
Texto completoGovender, K. K. "Customers' perception of bank service quality: The importance of employee service quality". South African Journal of Economic and Management Sciences 2, n.º 1 (31 de marzo de 1999): 115–27. http://dx.doi.org/10.4102/sajems.v2i1.2569.
Texto completoMeshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z y Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries". International Journal Of Innovation And Economic Development 1, n.º 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
Texto completoLuk, Sherriff T. K. y Roger Layton. "Service Skills and Service Quality". Journal of Human Resources in Hospitality & Tourism 3, n.º 2 (11 de enero de 2005): 33–60. http://dx.doi.org/10.1300/j171v03n02_02.
Texto completoSchneider, Benjamin, Beth Chung y Kenneth P. Yusko. "Service Climate for Service Quality". Current Directions in Psychological Science 2, n.º 6 (diciembre de 1993): 197–200. http://dx.doi.org/10.1111/1467-8721.ep10769774.
Texto completoPandit, Richa y Dr Ram Kumar Balyan. "Measuring Service Quality in Retail Banking". Indian Journal of Applied Research 3, n.º 8 (1 de octubre de 2011): 380–81. http://dx.doi.org/10.15373/2249555x/aug2013/124.
Texto completoSerek, Radomir. "Service Quality and Process Maturity Assessment". Journal of Competitiveness 5, n.º 4 (31 de diciembre de 2013): 43–56. http://dx.doi.org/10.7441/joc.2013.04.03.
Texto completoPrioni, Paola y David Hensher. "Measuring Service Quality in Scheduled Bus Services". Journal of Public Transportation 3, n.º 2 (marzo de 2001): 51–74. http://dx.doi.org/10.5038/2375-0901.3.2.4.
Texto completoChuang, Yi-Fei, Shiuh-Nan Hwang, Jehn-Yih Wong y Chia-Huei Ho. "Important Service Quality of Tourist Retail Services". Journal of Quality Assurance in Hospitality & Tourism 18, n.º 3 (11 de agosto de 2016): 379–85. http://dx.doi.org/10.1080/1528008x.2016.1213688.
Texto completoLewis, Barbara R. "Service Quality: Recent Developments in Financial Services". International Journal of Bank Marketing 11, n.º 6 (junio de 1993): 19–25. http://dx.doi.org/10.1108/02652329310045729.
Texto completoBell, Louise. "Developing service quality in mental health services". International Journal of Health Care Quality Assurance 17, n.º 7 (diciembre de 2004): 401–6. http://dx.doi.org/10.1108/09526860410563212.
Texto completoSheppard, Lorraine. "Service Quality Indicators in Physical Therapy Services". Services Marketing Quarterly 25, n.º 1 (septiembre de 2003): 33–46. http://dx.doi.org/10.1300/j396v25n01_03.
Texto completoYang, Hua y Nigel Coates. "Internal marketing: service quality in leisure services". Marketing Intelligence & Planning 28, n.º 6 (21 de septiembre de 2010): 754–69. http://dx.doi.org/10.1108/02634501011078147.
Texto completoMarja Rasila, Heidi y Nils Florian Gersberg. "Service quality in outsourced facility maintenance services". Journal of Corporate Real Estate 9, n.º 1 (6 de febrero de 2007): 39–49. http://dx.doi.org/10.1108/14630010710742473.
Texto completoBradshaw, Jill. "Improving Service Quality through Linked Services Development". Tizard Learning Disability Review 6, n.º 4 (octubre de 2001): 12–18. http://dx.doi.org/10.1108/13595474200100034.
Texto completoSiswanto, Joko, Erick Alfons Lisangan y Zaenudin Zaenudin. "HEALTH SERVICE QUALITY VALUES OF PRIMARY CLINIC USING EPARTICIPATION SERVICE QUALITY ASSESSMENT". Jurnal Teknik Informatika (Jutif) 4, n.º 3 (26 de junio de 2023): 573–81. http://dx.doi.org/10.52436/1.jutif.2023.4.3.934.
Texto completoKatelo, Iveta, Irēna Kokina y Vitālijs Raščevskis. "SERVICE QUALITY IN THE PUBLIC SERVICE OF LATVIA". SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 6 (28 de mayo de 2021): 293–311. http://dx.doi.org/10.17770/sie2021vol6.6282.
Texto completoLee, Hyun-Joo y Kiseol Yang. "Interpersonal service quality, self-service technology (SST) service quality, and retail patronage". Journal of Retailing and Consumer Services 20, n.º 1 (enero de 2013): 51–57. http://dx.doi.org/10.1016/j.jretconser.2012.10.005.
Texto completoAl-Otaibi, Saad Aziz. "Organisational Culture and Service Quality among Service Institutions in Saudi Arabia". Journal of Advanced Research in Dynamical and Control Systems 12, SP7 (25 de julio de 2020): 2847–56. http://dx.doi.org/10.5373/jardcs/v12sp7/20202426.
Texto completoGudlaugsson, Thorhallur y Fridrik Eysteinsson. "PRIORITIZING SERVICE QUALITY IMPROVEMENT INITIATIVES FOLLOWING SERVICE QUALITY MEASUREMENTS". Journal of International Business and Economics 13, n.º 3 (1 de octubre de 2013): 59–66. http://dx.doi.org/10.18374/jibe-13-3.8.
Texto completoDaaji, Marwa, Ali Ouni, Mohamed Mohsen Gammoudi, Salah Bouktif y Mohamed Wiem Mkaouer. "Multi-criteria Web Services Selection: Balancing the Quality of Design and Quality of Service". ACM Transactions on Internet Technology 22, n.º 1 (28 de febrero de 2022): 1–31. http://dx.doi.org/10.1145/3446388.
Texto completoGhobadian, A. y A. J. Terry. "How Alitalia improves service quality through quality function deployment". Managing Service Quality: An International Journal 5, n.º 5 (1 de octubre de 1995): 31–35. http://dx.doi.org/10.1108/09604529510100459.
Texto completoPradnyana, I. Putu Gede Dipta. "The Effect of Service Quality and E-Service Quality on Customer Satisfaction in Bukit Vista Hospitality Customers". International Journal of Review Management Business and Entrepreneurship (RMBE) 3, n.º 1 (26 de junio de 2023): 64–75. http://dx.doi.org/10.37715/rmbe.v3i1.3932.
Texto completoArabov, Nurali, Sergey Yekimov, Gulnarakhan Utemuratova, Aziza Khamidova, Bakhtiyor Tukhliev y Sanjar Sultonov. "Enhancing service quality: Key approaches". E3S Web of Conferences 538 (2024): 02005. http://dx.doi.org/10.1051/e3sconf/202453802005.
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