Literatura académica sobre el tema "Quality of Service"
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Artículos de revistas sobre el tema "Quality of Service"
Akkucuk, Ulas y Behcet Teuman. "Assessing service quality in online banking services". Problems and Perspectives in Management 14, n.º 2 (6 de junio de 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.
Texto completoRaval, Tulsi. "A Perspective on Service Quality and Closing Service Quality Gaps". Paripex - Indian Journal Of Research 3, n.º 8 (15 de enero de 2012): 83–85. http://dx.doi.org/10.15373/22501991/august2014/25.
Texto completoDesai, Swati Bhavik. "Service Quality Servqual". Journal of Advances and Scholarly Researches in Allied Education 15, n.º 6 (5 de julio de 2018): 169–73. http://dx.doi.org/10.29070/15/57744.
Texto completoYadav, Ambar y Arti Singh. "Quality of Service in Real Time Services in Wireless Systems". International Journal of Engineering Research 3, n.º 5 (1 de mayo de 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.
Texto completoDr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services". Global Journal For Research Analysis 3, n.º 6 (15 de junio de 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.
Texto completoIlhaamie, A. G. A. "Service Quality in Malaysian Public Service: Some Findings". International Journal of Trade, Economics and Finance 1, n.º 1 (2010): 40–45. http://dx.doi.org/10.7763/ijtef.2010.v1.8.
Texto completoJayasuriya, Rohan. "Measuring service quality in IT services: Using service encounters to elicit quality dimensions". Services Marketing Quarterly 18, n.º 1 (1998): 11–23. http://dx.doi.org/10.1080/15332969.1998.9985334.
Texto completoДанилина, Елена, Elena Danilina, Екатерина Яковлева, Ekaterina Yakovleva, Татьяна Бутова, Tatyana Butova, Алексей Белобородов y Aleksey Beloborodov. "Service and quality of medical services". Services in Russia and abroad 8, n.º 8 (15 de diciembre de 2014): 3–12. http://dx.doi.org/10.12737/8242.
Texto completoJayasuriya, Rohan. "Measuring Service Quality in IT Services". Journal of Professional Services Marketing 18, n.º 1 (18 de febrero de 1999): 11–23. http://dx.doi.org/10.1300/j090v18n01_02.
Texto completoTsitskari, E., D. Tsiotras y G. Tsiotras. "Measuring service quality in sport services". Total Quality Management & Business Excellence 17, n.º 5 (junio de 2006): 623–31. http://dx.doi.org/10.1080/14783360600588190.
Texto completoTesis sobre el tema "Quality of Service"
Sheppard, Lorraine. "Service quality in professional health services /". Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.
Texto completoIncludes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).
van, Ree H. J. "Service quality indicators for business support services". Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.
Texto completoBell, Louise. "Developing service quality and auditing in health services". Thesis, University of Kent, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310272.
Texto completoAhmed, Zeeshan. "Quality of service in Wimax for multimedia services". Nantes, 2013. http://www.theses.fr/2013NANT2029.
Texto completoThe IEEE 802. 16 standard is an important broadband wireless access technology. It supports variety of applications with different, often conflicting, QoS needs. Therefore, effective QoS mechanisms are important in 802. 16 networks. The standard incorporates a QoS architecture that specifies various QoS components and their functions. However, it does not specify the algorithmic details of some important components, such as packet schedulers and connection admission control (CAC). In this dissertation, we provide a two-level scheduling algorithm (TLSA) for uplink packet scheduling. At the first level, an inter-class scheduling algorithm distributes bandwidth among various classes of traffic according to their QoS needs and available resources. The inter-class scheduling algorithm enforces service class priority order and prevents starvation of lower priority flows. Then at the second level, various class-specific algorithms distribute bandwidth among connections of the associated class. The class-specific algorithms make sure that at least the guaranteed service level is provided to each connection and the bandwidth allocation is fair. We also propose a CAC scheme and several components that facilitate the operations of the proposed scheduling algorithm. Furthermore, we developed a TLSA based video transmission framework (VTF) that can transmit H. 264 video streams over 802. 16 networks. The proposed algorithms were extensively validated by simulations in Qualnet. The simulation results validate the efficiency and fairness of the proposed algorithms. Furthermore, the results reveal that VTF can efficiently transmit video streams
Efendic, Elvira y Sabina Lajiq. "Service Quality : A research on how recruitment companies secure service quality". Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19422.
Texto completoLaghari, Khalil ur Rehman. "On quality of experience (QoE) for multimedia services in communication ecosystem". Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0008/document.
Texto completoToday, the fulfillment of customer demands and user experience requirements are becoming the main differentiators for gauging the effectiveness of telecom operators and service providers. In this competitive market, the poor Quality of Experience (QoE) leads to a chain reaction of negative word of mouth, pushing customers into the arms of waiting competitors. Therefore it is important for service providers to ensure superior quality of experience in order to avoid customer disloyalty and negative reputation. QoE is a fast emerging multi-disciplinary field focused on understanding overall human quality requirements from different angles such as technology, business and context of use. The first and foremost challenge is to understand how different influencing characteristics related to business, technology, and context influence human behavior. In this thesis, initial work addresses this challenge of understanding the influence of disparate domains over QoE. A consolidated QoE interaction model is proposed which links disparate domains (human, business, technology, and context) to understand overall human quality of experience requirements. Then taxonomy is presented for QoE interaction model. Second contribution in this thesis is based on the first and its main objective is to capture and analyze QoE data through user studies. Based on user data, the influence of technological, contextual and business parameters over QoE are evaluated. Different multimedia services were selected for user study such as video streaming service, telephony (VoIP and PSTN), and 3D audio teleconferencing service. Depending upon multimedia service, different aspects were considered during each user study such as types of multimedia service parameters (QoS, content, context), the types of QoE metrics (subjective, objective cognitive or both), human characteristics (age, gender etc), and human roles (user, or customer). These findings help in understanding the link between QoE and other influencing domains. The third contribution is based upon ongoing work of developing QoE based tools for video streaming services. Two QoE based tools for the assessment of multimedia services have been presented in this thesis, their main functions are to capture, analyze and report QoE metrics in real time. These QoE tools are useful for real time measurement of QoE metrics
FREITAS, MIGUEL DE ANDRADE. "QUALITY OF SERVICE ON INTERNET SERVICE PROVIDERS". PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2004. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5031@1.
Texto completoThe development of Quality of Service (QoS) architectures for the Internet is a problem that has received significative attention recently. The large scale deployment of such architectures has being blocked by several reasons, such as, the dificulty in establishing Service Level Agreements (SLA) of QoS policies between users, Internet Service Providers (ISP) and operators, and the lack of mechanisms on the network to request services with quality guarantees. Despite of not having access to a service that can guarantee certain levels of performance per aplication, the Internet users are getting more and more concerned about the network quality. That can be confirmed by the number of users that are migrating to the broadband Internet access. The ISP´s, specially the broadband ones, must take measurements to manage their resources to satisfy the users´ expectations of quality and stay competitive on the market. In this work, problems have being identified at the processes used by a broadband ISP, the MLS Wireless. With the old system, certain situations could cause the denial of service due the number of simultaneos connections or degradation and increased latency due the lack of fairness to share the network resources. This work suggests some solutions for these deficiencies, implementing and analyzing their effectiveness. To fix the denial of service, we suggest the limitation of resources per user, so that the total capacity won´t be depleted. To have the resources more fairly distributed among the users, a new mechanism of sharing is implemented, based on a discipline named SFQ (Stochastic Fairness Queueing). The results show that those modifications have being effective. The time to access services like WWW and e-mail during congestion periods was drasticaly reduced, in some cases, from about 1 minute to less than 10 seconds.
Taneja, Mukesh. "A service curve approach for quality of service management in integrated services networks /". Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 1998. http://wwwlib.umi.com/cr/ucsd/fullcit?p9914079.
Texto completoField, Daniel James. "Profit through product quality and quality service". Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-02162010-020036/.
Texto completoLaghari, Khalil ur Rehman. "On quality of experience (QoE) for multimedia services in communication ecosystem". Electronic Thesis or Diss., Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0008.
Texto completoToday, the fulfillment of customer demands and user experience requirements are becoming the main differentiators for gauging the effectiveness of telecom operators and service providers. In this competitive market, the poor Quality of Experience (QoE) leads to a chain reaction of negative word of mouth, pushing customers into the arms of waiting competitors. Therefore it is important for service providers to ensure superior quality of experience in order to avoid customer disloyalty and negative reputation. QoE is a fast emerging multi-disciplinary field focused on understanding overall human quality requirements from different angles such as technology, business and context of use. The first and foremost challenge is to understand how different influencing characteristics related to business, technology, and context influence human behavior. In this thesis, initial work addresses this challenge of understanding the influence of disparate domains over QoE. A consolidated QoE interaction model is proposed which links disparate domains (human, business, technology, and context) to understand overall human quality of experience requirements. Then taxonomy is presented for QoE interaction model. Second contribution in this thesis is based on the first and its main objective is to capture and analyze QoE data through user studies. Based on user data, the influence of technological, contextual and business parameters over QoE are evaluated. Different multimedia services were selected for user study such as video streaming service, telephony (VoIP and PSTN), and 3D audio teleconferencing service. Depending upon multimedia service, different aspects were considered during each user study such as types of multimedia service parameters (QoS, content, context), the types of QoE metrics (subjective, objective cognitive or both), human characteristics (age, gender etc), and human roles (user, or customer). These findings help in understanding the link between QoE and other influencing domains. The third contribution is based upon ongoing work of developing QoE based tools for video streaming services. Two QoE based tools for the assessment of multimedia services have been presented in this thesis, their main functions are to capture, analyze and report QoE metrics in real time. These QoE tools are useful for real time measurement of QoE metrics
Libros sobre el tema "Quality of Service"
Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. Editado por Gummesson Evert 1936- y Scheuing Eberhard E. Bradford: MCB, 1991.
Buscar texto completoBeaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.
Buscar texto completoPhilip, G. Service quality of industrial information services. (London): British Library Research and Innovation Centre, 1996.
Buscar texto completo1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. Kempston: I.F.S.Pubns, 1992.
Buscar texto completoEvans, Gerry. Evaluating service quality. Cardiff: S.C.O.V.O, 1991.
Buscar texto completoQuality customer service. 3a ed. Menlo Park, Calif: Crisp Publications, 1993.
Buscar texto completo1952-, Edvardsson Bo, Scheuing Eberhard E y Quality in Services (QUIS), (4th : 1994), eds. Improving service quality. Bradford: MCB, 1995.
Buscar texto completoPaul, Kunst y Lemmink Jos, eds. Managing service quality. London: Paul Chapman Pub. Ltd., 1995.
Buscar texto completo1946-, Davis Vivian Witkind y National Regulatory Research Institute (Ohio State University), eds. Telecommunications service quality. Columbus, Ohio (1080 Carmack Rd., Columbus 43210): National Regulatory Research Institute, 1996.
Buscar texto completoBrent (England). Arts & Libraries Department. Quality and service. [England]: Brent Council, 1995.
Buscar texto completoCapítulos de libros sobre el tema "Quality of Service"
Kuei, Chu-Hua. "Service quality". En Handbook of Total Quality Management, 246–59. Boston, MA: Springer US, 1998. http://dx.doi.org/10.1007/978-1-4615-5281-9_11.
Texto completoHughes, Vera. "Quality Service". En People Skills, 131–39. London: Macmillan Education UK, 1992. http://dx.doi.org/10.1007/978-1-349-12527-2_11.
Texto completoTorres, Edwin N. y Tingting Zhang. "Service quality". En Customer Service Marketing, 41–61. London: Routledge, 2022. http://dx.doi.org/10.4324/9780429263965-3.
Texto completoWeik, Martin H. "service quality". En Computer Science and Communications Dictionary, 1559. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_17112.
Texto completoda Costa Mendes, Julio. "Service quality". En Encyclopedia of Tourism, 844–46. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-01384-8_171.
Texto completoBermbach, David, Erik Wittern y Stefan Tai. "Quality". En Cloud Service Benchmarking, 17–25. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-55483-9_3.
Texto completoBehara, Ravi S. y Richard B. Chase. "Service Quality Deployment: Quality Service by Design". En Perspectives in Operations Management, 87–99. Boston, MA: Springer US, 1993. http://dx.doi.org/10.1007/978-1-4615-3166-1_5.
Texto completoMorrison, Alastair M. "People: Services and service quality". En Hospitality and Travel Marketing, 306–35. 5a ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003292616-15.
Texto completoBeckford, John. "Service Quality Management". En Quality Management, 236–51. 5a ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003018261-23.
Texto completoEnnew, Christine, Nigel Waite y Róisín Waite. "Service delivery and service quality". En Financial Services Marketing, 473–501. 3 Edition. | New York : Routledge, [2018] | Revised edition of Financial services marketing, 2013.: Routledge, 2017. http://dx.doi.org/10.4324/9781315543765-16.
Texto completoActas de conferencias sobre el tema "Quality of Service"
Sajid Ahmed, Shaikh. "Calibration Laboratories Challenges - Service Quality". En NCSL International Workshop & Symposium. NCSL International, 2018. http://dx.doi.org/10.51843/wsproceedings.2018.39.
Texto completoUden, Lorna, Janet Francis y Wei Dai. "Service quality for service innovation". En 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2008. http://dx.doi.org/10.1109/soli.2008.4683007.
Texto completoAlhayajneh, Abdullah, Alessandro N. Baccarini y Thaier Hayajneh. "Quality of Service Analysis of VoIP Services". En 2018 9th IEEE Annual Ubiquitous Computing, Electronics & Mobile Communication Conference (UEMCON). IEEE, 2018. http://dx.doi.org/10.1109/uemcon.2018.8796841.
Texto completoAlex Maritz. "Enhancing Service Quality Through Integrated Services Marketing". En 2006 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2006. http://dx.doi.org/10.1109/soli.2006.236987.
Texto completoMaritz, Alex. "Enhancing Service Quality Through Integrated Services Martketing". En 2007 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2007. http://dx.doi.org/10.1109/soli.2007.4383917.
Texto completoMaritz, Alex. "Enhancing Service Quality Through Integrated Services Marketing". En 2006 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2006. http://dx.doi.org/10.1109/soli.2006.328947.
Texto completoPencheva, Evelina y Ivaylo Atanasov. "Web Services for Quality of Service Monitoring". En 2009 3rd International Conference on New Technologies, Mobility and Security (NTMS). IEEE, 2009. http://dx.doi.org/10.1109/ntms.2009.5384834.
Texto completoZhu, Keshan, Zhenhua Duan y Jianli Wang. "Quality of Service in Web Services Discovery". En 2008 IEEE Symposium on Advanced Management of Information for Globalized Enterprises, AMIGE. IEEE, 2008. http://dx.doi.org/10.1109/amige.2008.ecp.28.
Texto completoAl-Moayed, Ahmed y Bernhard Hollunder. "Quality of Service Attributes in Web Services". En 2010 Fifth International Conference on Software Engineering Advances (ICSEA). IEEE, 2010. http://dx.doi.org/10.1109/icsea.2010.62.
Texto completoProft, Branislav y Benedikt Badánik. "Quality of service at airports". En Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.34.
Texto completoInformes sobre el tema "Quality of Service"
Chan, K., R. Sahita, S. Hahn y K. McCloghrie. Differentiated Services Quality of Service Policy Information Base. RFC Editor, marzo de 2003. http://dx.doi.org/10.17487/rfc3317.
Texto completoJung, Na Young. The Relationship Between Service Quality and Service Recovery Quality in Retail Stores. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-409.
Texto completoMcCann, P., H. Tschofenig, T. Tsou y A. Doria. Diameter Quality-of-Service Application. Editado por D. Sun y G. Zorn. RFC Editor, mayo de 2010. http://dx.doi.org/10.17487/rfc5866.
Texto completoJung, Na Young. Retail Service Quality and Service Recovery Quality: A Comparison Between Small and Large Retail Stores. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1788.
Texto completoReeves, Douglas, Felix Wu, Peter Wurman, Dan Stevenson y Xlaoyong Wu. Protecting Network Quality of Service Against Denial of Service Attacks. Fort Belvoir, VA: Defense Technical Information Center, diciembre de 2003. http://dx.doi.org/10.21236/ada420839.
Texto completoLevin, Timothy E., Cynthia E. Irvine y Evdoxia Spyropoulou. Quality of Security Service: Adaptive Security. Fort Belvoir, VA: Defense Technical Information Center, diciembre de 2004. http://dx.doi.org/10.21236/ada435861.
Texto completoO'Brien, Liam, Len Bass y Paulo Merson. Quality Attributes and Service-Oriented Architectures. Fort Belvoir, VA: Defense Technical Information Center, septiembre de 2005. http://dx.doi.org/10.21236/ada441830.
Texto completoShenker, S., C. Partridge y R. Guerin. Specification of Guaranteed Quality of Service. RFC Editor, septiembre de 1997. http://dx.doi.org/10.17487/rfc2212.
Texto completoIrvine, Cynthia y Tim Levin. Quality of Security Service: An Introduction. Fort Belvoir, VA: Defense Technical Information Center, abril de 2000. http://dx.doi.org/10.21236/ada572032.
Texto completoAranda, J. J., M. Cortes, J. Salvachúa, M. Narganes y I. Martínez-Sarriegui. The Quality for Service (Q4S) Protocol. RFC Editor, julio de 2020. http://dx.doi.org/10.17487/rfc8802.
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