Artículos de revistas: "Public service Education"

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Tsaregradskaya, Yulia K. "Education: Public Good vs Service". Legal education and science 3 (25 de marzo de 2021): 9–10. http://dx.doi.org/10.18572/1813-1190-2021-3-9-10.

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The article presents an overview of the round table on the topic: ‘Educational service: problems of theory and practice’, held at St. Petersburg State University, where the issues of the legal nature of education, its essence and content were discussed.

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2

Roeder, Phillip W. y Gordon Whitaker. "Education for the Public Service". Administration & Society 24, n.º 4 (febrero de 1993): 512–40. http://dx.doi.org/10.1177/009539979302400405.

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Chapman, R. J. K. "EDUCATION AND THE PUBLIC SERVICE". Australian Journal of Public Administration 48, n.º 4 (diciembre de 1989): 330–35. http://dx.doi.org/10.1111/j.1467-8500.1989.tb02233.x.

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4

Xu, Guangjian y Yan Wu. "Basic public services and the restructuring of the public finance system in China". Asian Education and Development Studies 5, n.º 4 (3 de octubre de 2016): 438–53. http://dx.doi.org/10.1108/aeds-07-2016-0056.

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Purpose The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to achieve quality and fairness in the provision of basic public services. Design/methodology/approach Based on an historical analysis of the functional transformation of the public finance system in China and on an empirical analysis of the current public finance system and the public service provision system, a comprehensive understanding was gained about the relationship between the financing and provision of basic public services. Findings The paper argues that there is a close relationship between the provision of basic public services and the functional changes made to the public finance system. Based on a systematic retrospective study of the Chinese Government’s efforts to improve basic public services over the last three decades, this paper offers policy suggestions on further public finance restructuring that would support better service provision. Originality/value By analyzing issues in the public service provision system, this paper contributes to the debate about the efficiency improvement made to governmental functions in China.

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Purnomo, Halim, Moh Toriqul Chaer y Firman Mansir. "HUMANISTIC PUBLIC SERVICE EDUCATION IN GOVERNMENT GAMPING SUB-DISTRICT YOGYAKARTA". AL-TANZIM: Jurnal Manajemen Pendidikan Islam 5, n.º 2 (9 de agosto de 2021): 52–61. http://dx.doi.org/10.33650/al-tanzim.v5i2.2138.

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This article aims to explain how public services using a humanistic approach are organized by public service institutions to realize good governance. The public service agency under study is the District Government of Gamping Yogyakarta. The humanistic approach in providing public services in this study is understood as an approach that prioritizes humanist/humanitarian values. This study uses a qualitative approach to obtain complete information about public services carried out by public service actors in Gamping District, Yogyakarta, explored through observation, documentation, and in-depth interviews. The method used is the descriptive method, which describes several studies, public service policies from various works of literature. The results show that character education and the implementation of humanism values for service providers (government/political elites, bureaucratic apparatus) are critical and must be of higher quality and provide optimal satisfaction for the public service process service recipients.

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Boufford, Jo Ivey. "Critical Issues of Public Service Education". Journal of Public Affairs Education 9, n.º 1 (enero de 2003): 1–5. http://dx.doi.org/10.1080/15236803.2003.12023566.

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Muhtadin, Imam, Muhammad Qudrat Nugraha, Makroen Sanjaya y Deddi Fasmadhy Satiadarmanto. "NEW PUBLIC SERVICE PARADIGM IN FISIP INSTITUTION OF MUHAMMADIYAH UNIVERSITY JAKARTA". Abdi Dosen : Jurnal Pengabdian Pada Masyarakat 7, n.º 2 (7 de junio de 2023): 564. http://dx.doi.org/10.32832/abdidos.v7i2.1781.

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This research is to find out alternative strategies for improving the quality of institutional services for lecturers and education staff at FISIP Muhammadiyah University Jakarta with the principle of New Public Service in institutional services for lecturers and education staff. The background of public service literature is fundamentally humanistic (citizens do not serve customers), where the public interest (seeking the public interest) and accountability for the Implementation of New Public Services are prioritized on the principle of being able to increase the synergy of public services and the responsiveness of public service organizations to the needs of lecturers and education staff in FISIP Muhammadiyah University Jakarta, applying the citizen model does not serve customers, strives for public interest and public service accountability as part of the New Public Service principle as an alternative to improving the quality of public services. The service process for FISIP lecturers and education staff at the University of Muhammadiyah Jakarta is a process of interdependence between the actors involved and bargaining occurs between actors.

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Newcomer, Kathryn E. y Heather Allen. "Public Service Education: Adding Value in the Public Interest". Journal of Public Affairs Education 16, n.º 2 (junio de 2010): 207–29. http://dx.doi.org/10.1080/15236803.2010.12001594.

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Khozin, Muhammad, Gerry Katon Mahendra y Anike Febriyani Nugraha. "Evaluation Of Public Service Standart (Case Study At The Education And Training Agency Of Yogyakarta Special Region)". ARISTO 8, n.º 2 (1 de junio de 2020): 225. http://dx.doi.org/10.24269/ars.v8i2.2445.

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Improvement and quality assurance of public services is very needed, therefore the Government through Law Number 25 of 2009 concerning Public Services and Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards requires that every public service provider be obliged to establish and apply Public Service Standards for each type of service that it provides. One of them is the Yogyakarta Education and Training Agency as a public service provider in the form of education, training, and competency development for the State Civil Apparatus. Public service standard documents that have been prepared by the Yogyakarta Education and Training Agency in 2017 need to be evaluated because they allegedly did not meet the method in the preparation process. The research conducted is a literature review with data mining techniques using observation techniques, interviews, mini focus group discussions and public hearings. Based on the research results it is known that the public service standard documents that have been owned by the Yogyakarta Education and Training Agency are still not comprehensive, but this solution is then obtained after an analysis and discussion with stakeholders at the Yogyakarta Education and Training Agency has also successfully identified various types of services that need to be it is prioritized to develop public service standards.

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Khozin, Muhammad, Gerry Katon Mahendra y Anike Febriyani Nugraha. "Evaluation Of Public Service Standart (Case Study At The Education And Training Agency Of Yogyakarta Special Region)". ARISTO 8, n.º 2 (1 de junio de 2020): 239. http://dx.doi.org/10.24269/ars.v8i2.2457.

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Improvement and quality assurance of public services is very needed, therefore the Government through Law Number 25 of 2009 concerning Public Services and Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards requires that every public service provider be obliged to establish and apply Public Service Standards for each type of service that it provides. One of them is the Yogyakarta Education and Training Agency as a public service provider in the form of education, training, and competency development for the State Civil Apparatus. Public service standard documents that have been prepared by the Yogyakarta Education and Training Agency in 2017 need to be evaluated because they allegedly did not meet the method in the preparation process. The research conducted is a literature review with data mining techniques using observation techniques, interviews, mini focus group discussions and public hearings. Based on the research results it is known that the public service standard documents that have been owned by the Yogyakarta Education and Training Agency are still not comprehensive, but this solution is then obtained after an analysis and discussion with stakeholders at the Yogyakarta Education and Training Agency has also successfully identified various types of services that need to be it is prioritized to develop public service standards.

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11

Checkoway, Barry. "Public Service: Our New Mission". Academe 86, n.º 4 (2000): 24. http://dx.doi.org/10.2307/40251893.

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Abner Herry Bajari, Dorthea Renyaan, Mesak Rumsowek, Yusuf Gabriel Maniagasi, Jeane K. F. Rumkabu y Semuel Risal. "Education on Service Standards in Nolokla Village, East Sentani District, Jayapura Regency". Indonesian Journal of Society Development 2, n.º 2 (30 de abril de 2023): 119–30. http://dx.doi.org/10.55927/ijsd.v2i2.3823.

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Public service is the provision of goods or services to meet the needs of every citizen based on established service standards. Village officials' understanding of service standards is an important factor, in order to be able to develop service standards that are in line with community expectations. However, many service products still do not yet have service standards, which is a problem in the field, so the community has the right to know the service standards provided. The activities carried out in this community service program are establishing public service standards in Nolokla Village, East Sentani District, Jayapura Regency, by actively involving the community in every stage of activity and providing assistance to village officials to set public service standards. With the dedication of the FISIP campus, Cenderawasih University, Jayapura, regarding Minimum Service Standards (SPM), which are provisions regarding the type and quality of essential services that are Mandatory Government Affairs, every citizen has the right to receive at a minimum. Implementation of SPM starting from the data collection stage, calculating the need to fulfil Basic Services, preparing plans for fulfilling Basic Services and implementing fulfilling Basic Services, and facilitating the preparation of SOPs and Village Head Regulations as a reference for Public Service Standards in Nolokla Village

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Mardianto, Anjar Pradipta, Muh Nurtanzis Sutoyo y Alders Paliling. "Public Education to Maintain the Quality of Population Data". MEKONGGA: Jurnal Pengabdian Masyarakat 1, n.º 1 (14 de abril de 2024): 21–26. http://dx.doi.org/10.69616/mekongga.v1i1.171.

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Community service is an effort to apply science and knowledge in solving problems faced by society. One important aspect of community service is maintaining population data. Accurate and up-to-date population data is very important for development planning, public policy and various other purposes. Population data is a type of data that has strategic value in development planning, public services, social policy and various other activities. However, there are challenges in managing and maintaining population data so that it remains accurate, reliable and can be accessed easily. Community service is needed in the form of maintaining population data to support the efficiency and effectiveness of data use. Community service regarding the maintenance of population data is an important step in supporting sustainable community development. With accurate and well-maintained population data, public policies and development programs can be implemented more effectively. Through outreach, education and training approaches, the community can actively participate in maintaining the accuracy of their population data. It is hoped that this community service can continue and have a positive impact in the long term

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14

Lee, Young-joo. "Understanding Higher Education Institutions' Public Service Activities". Academy of Management Proceedings 2016, n.º 1 (enero de 2016): 10503. http://dx.doi.org/10.5465/ambpp.2016.10503abstract.

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Horney, JenniferA, Sanjana Bamrara, MariaLazo Macik y Melissa Shehane. "EpiAssist: Service-learning in public health education". Education for Health 29, n.º 1 (2016): 30. http://dx.doi.org/10.4103/1357-6283.178925.

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Baradei, Laila El y Kathryn Newcomer. "Partnering to Improve Education for Public Service". Journal of Public Affairs Education 11, n.º 2 (abril de 2005): 83–93. http://dx.doi.org/10.1080/15236803.2005.12001382.

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Baird, Allan, Joseph Haynes, Fiona Massey y Richard Wild. "Education: public service output, input and productivity". Economic & Labour Market Review 5, n.º 2 (febrero de 2011): 64–87. http://dx.doi.org/10.1057/elmr.2011.18.

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Brown, Sylvia, Peter J. Franks y Maureen T. Garrett. "Public service advertising to promote cooperative education". Journal of Chemical Education 63, n.º 5 (mayo de 1986): 406. http://dx.doi.org/10.1021/ed063p406.

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Omodero, Cordelia Onyinyechi y Kabiru Isa Dandago. "Tax Revenue and Public Service Delivery: Evidence From Nigeria". International Journal of Financial Research 10, n.º 2 (12 de febrero de 2019): 82. http://dx.doi.org/10.5430/ijfr.v10n2p82.

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The paper employs ordinary least squares technique to investigate the impact of tax revenue on public service delivery in Nigeria from 1981 to 2017. The specific objective is to determine the extent to which tax revenue influences service delivery indicators such as education and health care services in the country. The findings reveal that tax revenue impacts positively and significantly on education and health care services. The study therefore recommends among others that the government should exploit all tax revenue sources and use same to maintain the health sector in the country and provide adequate education including skill acquisition and entrepreneurship development programmes for the citizens.

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Haiyang, Ren, Zhu Hancong, Wang Min y Zhang Xuelei. "Satisfaction Survey of Environmental Basic Public Services and Study on Influencing Factors in New-type Urbanization Areas". IOP Conference Series: Earth and Environmental Science 973, n.º 1 (1 de enero de 2022): 012007. http://dx.doi.org/10.1088/1755-1315/973/1/012007.

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Abstract The environmental basic public service is the environmental livelihood guarantee and support service provided by the government for the public. The paper evaluates basic environmental public services from the perspective of public satisfaction. The revised questionnaires are handed out in Suqian of Jiangsu Province, where 275 valid questionnaires are collected. For further analysis, the study use SPSS 22.0 to evaluate environment basic public service satisfaction, and identify the influencing factors. The results show that the level of residents’ environmental basic public service satisfaction is average. However, the residents are more satisfied with the he service of the people’s livelihood and infrastructure services than with the environmental monitoring -supervision services and information service. Environmental participation has a significant positive effect on satisfaction with environmental basic public service, while age and education level have significant negative effects on satisfaction of environmental basic public service. The study believes that important measures such as strengthening community environmental publicity and education, improving the openness of environmental information and public participation in the environment should be taken to effectively improve residents’ satisfaction with various types of environmental basic public services.

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Arifin, Zainal. "Public Service Performance: A Case Study in Public Relation Information and Communication South Sulawesi Province". RUDN Journal of Public Administration 10, n.º 3 (30 de septiembre de 2023): 450–64. http://dx.doi.org/10.22363/2312-8313-2023-10-3-450-464.

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One of the tasks of the government is fulfilling community rights by providing services. Services provided should follow existing laws and regulations; fast, reliable, and appropriate services are the main foundation for fulfilling community rights. Service performance can be measured using a theory proposed by Dwiyanto; the theory presents five indicators: productivity, service quality, responsiveness, responsibility, and accountability. Our study employed a qualitative descriptive method and would provide a systematic, factual, and accurate description of the object under study. We described public services from the point of view of service performance and factors supporting and inhibiting the performance of bureaucratic services. Our finding showed that public service performance had no standard operating procedure, resulting in time uncertainty for the services provided. There was also a problem related to the low ability of human resources, resulting in constraints on responsiveness. However, public employees showed good accountability and responsibility in providing services. Thus, it is necessary to have standard operating procedures and include education and training staff.

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Husain, Ishrat. "Adapting Public Sector Services to Local Delivery". LAHORE JOURNAL OF ECONOMICS 17, Special Edition (1 de septiembre de 2012): 359–85. http://dx.doi.org/10.35536/lje.2012.v17.isp.a15.

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This article describes the local government system established in the 2001 Devolution Plan and its evolution over the period 2002-07, with a focus on two essential public services, education and health. We believe that the devolution of service delivery functions, delegation of financial powers, decentralization of authority, and deconcentration of executive powers, can, together, lead to better accountability of results and, hence, to improved public service delivery to the poor and marginalized. The Devolution Plan made inroads toward these goals, particularly in education, but their achievement was incomplete due to a number of factors, among those incomplete fiscal decentralization, limited targeting of backward areas, and centralizing tendencies of the provincial departments and civil service. Recommendations are offered on how to further develop the local government system more generally, with an eye towards increasing accountability and improving coordination both across local governments and between tiers. For this, complementary reforms to simplify business processes and revamp human resource management policies are needed; introducing a district level civil service is among the suggested changes. The article concludes with detailed recommendations on improving the decentralized delivery of education and health services.

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Harrow, Jenny. "Book Review: Public Services and the 1990s: Issues in Public Service Finance and Management". Teaching Public Administration 14, n.º 1 (marzo de 1994): 84–85. http://dx.doi.org/10.1177/014473949401400112.

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Jiang, Yuanyuan. "Problems in Balanced Development of Compulsory Education and Optimization Strategies of Public Policies". BCP Social Sciences & Humanities 16 (26 de marzo de 2022): 97–101. http://dx.doi.org/10.54691/bcpssh.v16i.446.

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The supply of basic public services concerns the survival and development of all citizens. Equally enjoying basic public services is the basic right of them, while promoting the equalization of basic public services is the fundamental responsibility of the government. With the continuous advancement of service-oriented government construction, the equalization of basic public services is increasingly valued. Compulsory education is an important part of the basic education system as well as a basic public service, whose development is not only an important way to realize the equality of education, but also an inherent requirement for the equalization of basic public services. At present, there are still some retarding factors in the development of compulsory education. To this end, it is necessary to optimize public policies to promote the balanced development of compulsory education. In this paper, the optimization path of compulsory education policy will be explored through the analysis of the imbalance phenomenon in the supply of basic public services of compulsory education among regions, urban and rural areas, schools and groups, so as to promote the balanced development of compulsory education.

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Darlin, Darlin, Petrus Petrus y Asrin Tandi. "Strategy Analysis of Non-Formal Education Service Quality at The Department of Education and Culture, Mamasa District". Devotion Journal of Community Service 3, n.º 2 (14 de diciembre de 2021): 141–48. http://dx.doi.org/10.36418/dev.v3i2.117.

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The implementation of Non-formal Education at the Mamasa Regency Education and Culture Office is still limited in services, both in providing facilities and infrastructure, and other supports so that it is necessary to get maximum service. Research purposes to describe the quality of public and innovative services in the field of non-formal education at the Mamasa District Education and Culture Office, to realize a public service quality strategy with excellent character in the field of non-formal education at the Mamasa District Education and Culture Office. The data used in this study are primary data and secondary data. This research is a type of qualitative research. Research that describes a certain situation and object that will be studied in the current conditions, based on the facts or existing facts. Service strategies that can be carried out in the field of Non-formal Education at the Mamasa Regency Education and Culture Office with the following implementation: Implementation of advanced courses for alumni of Non-formal Education and improvement of infrastructure for supporting services for Non-formal Education, Implementing services with excellent character and creativity in service delivery, and Improvement and improvement of service quality in the field of Non-Formal Education, Mamasa Regency Education and Culture Office.

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Schutz, Aaron y Anne Ruggles Gere. "Service Learning and English Studies: Rethinking "Public" Service". College English 60, n.º 2 (febrero de 1998): 129. http://dx.doi.org/10.2307/378323.

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Schutz, Aaron y Anne Ruggles Gere. "Service Learning and English Studies: Rethinking “Public” Service". College English 60, n.º 2 (1 de febrero de 1998): 129–49. http://dx.doi.org/10.58680/ce19983675.

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Uses the example of service learning to examine connections between and definitions of public and private as they are deployed in writing, literacy studies, and the field of English. Argues that, done effectively, service learning fits well into an English Studies that is reconsidering its own boundaries and internal relationships.

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Laitinen, Ilpo, Tony Kinder y Jari Stenvall. "Co-design and action learning in local public services". Journal of Adult and Continuing Education 24, n.º 1 (16 de agosto de 2017): 58–80. http://dx.doi.org/10.1177/1477971417725344.

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The paper argues that from a new public governance and service management perspective, local public services are best conceptualised as service systems in which users co-produce and co-design; this differentiates public from private services, which have lower of trust and shared values resulting in a goods-dominant logic and are an alternative to the new public management viewpoint. Referencing new case studies from Finland and Scotland, we further argue that for local public servicesŉ co-production as an action- learning environment supports and encourages co-design: this makes local public services a special case of codesign. Analysing the two cases of co-design, we argue that since public services are subject to public scrutiny, and since design is a social activity, there exists a wider democratic footprint. Finally, we argue that co-design of local public services is best analysed from the perspective of action learning, for which we suggest an analytical framework.

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Dorojatun, Noor Muhariah. "EDUCATION, HEALTH, AND PUBLIC SERVICE IN INDONESIA: AN ISLAMIC ECONOMICS VIEW". Airlangga International Journal of Islamic Economics and Finance 1, n.º 1 (12 de noviembre de 2018): 51. http://dx.doi.org/10.20473/aijief.v1i1.10146.

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The main object in this paper are two. First, to determine the suitability of laws on education and health to the government expenditure of Indonesia in Islamic economics view. Second, to devise guidelines for national policymakers in the implementation of government expenditure in education and health which gives utmost priority to public service. The distinctive feature of this paper is not only to see the increasing government expenditure and public services but in additional to implement the maximum government expenditure in education and health, there needs to be a minimum standard service which we see not only from the laws but from Islamic economics too. This paper contains as follow: section 1 commences with the sneak peak of Islamic economics, the increasing of government expenditure phenomenon, and empirical study about health and education. Section 2 addresses the state expenditure in Islam, the definition of government expenditure according to law, quality of services in Islam, and the definition of public services. Section 3 discusses education and health expenditure according to law and the minimum service standard for both and last, Section 4 is the conclusion.

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Govender, Krishna y Estelle David. "Experience and satisfaction: Exploring students’ perceptions of private and public higher education services". Problems and Perspectives in Management 21, n.º 2 (18 de mayo de 2023): 371–82. http://dx.doi.org/10.21511/ppm.21(2).2023.36.

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Higher education institutions (HEIs) operate in a dynamic environment driven by increasing competition, reduced funding and the deteriorating South African economy. Understanding the needs of students as customers puts pressure on HEIs to provide a unique customer experience to gain a competitive advantage, as both private and public HEIs compete not only for funding but also for prospective students. This study takes a business perspective of higher education by examining how students relate higher education service providers’ (academic and administrative staff) attitudes towards them, to their perceptions of service experience and satisfaction using a sample of 411 students and 428 employees from private and public HEIs in SA. Convenience random sampling was used to identify and select research participants. SPSS Version 22 was used to perform descriptive and inferential statistical analysis, and structural equation modelling was used to test seven (7) hypotheses. The study results highlighted important issues relating to customer-oriented behaviour in the HE industry. Students are more likely to have positive higher education experiences and be satisfied with services when higher education service providers are customer-focused and have a positive attitude towards students. This study recommends that HEIs ensure that their frontline employees (academics and administrators) are customer-focused and empowered to drive continuous improvement activities to enhance the overall customer experience and student satisfaction while maintaining academic integrity.

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Larbi, Wardiya y Chahrazed Gousto. "THE ROLE OF THE ELECTRONIC PUBLIC UTILITY IN ENHANCING PUBLIC SERVICE IN ALGERIA: DISTANCE HIGHER EDUCATION AS A MODEL". Journal of Law and Sustainable Development 12, n.º 6 (19 de junio de 2024): e3776. http://dx.doi.org/10.55908/sdgs.v12i6.3776.

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Objective: This research paper aims to highlight the role of digitization in improving the quality of higher education by reviewing the conceptual framework of the electronic public service and the requirements for its application in the higher education sector. It also examines the contribution of digitization to the improvement and development of the quality of higher education. Methods: In this research paper we relied on the descriptive and analytical method in presenting the information under study by reading and reviewing a set of studies and research that addressed the research topic. Results: The electronic public utility is a reality imposed by the new transformations in the informational and technological aspect. It provides numerous opportunities for success, clarity, and precision in delivering services and facilitating administrative transactions, with the aim of improving and rationalizing public services. Algeria is among the countries that have moved towards modernizing their public services by adopting the electronic administration project in several sectors, including the higher education and scientific research sector. Conclusion: The study concluded that the application of digitization in the higher education service significantly contributed to the improvement of education quality, despite the challenges faced by this project.

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Elmore, Richard F. "Teaching, Learning, and Education for the Public Service". Journal of Policy Analysis and Management 10, n.º 2 (1991): 167. http://dx.doi.org/10.2307/3325170.

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Bright, Leonard. "Public service motivation and socialization in graduate education". Teaching Public Administration 34, n.º 3 (31 de julio de 2016): 284–306. http://dx.doi.org/10.1177/0144739416645650.

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Laverty, Edward P. y James D. Sorg. "Information technology and education for the public service". International Journal of Public Administration 8, n.º 4 (enero de 1986): 391–408. http://dx.doi.org/10.1080/01900698608524525.

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Garofalo, Charles y Dean Geuras. "Ethics Education and Training in the Public Service". American Review of Public Administration 24, n.º 3 (septiembre de 1994): 283–97. http://dx.doi.org/10.1177/027507409402400304.

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Pan, Muzhe, Yaofu Huang, Yawen Qin, Xun Li y Wei Lang. "Problems and Strategies of Allocating Public Service Resources in Rural Areas in the Context of County Urbanization". International Journal of Environmental Research and Public Health 19, n.º 21 (7 de noviembre de 2022): 14596. http://dx.doi.org/10.3390/ijerph192114596.

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Imbalances in allocating public service resources are a universal problem worldwide, especially in urban and rural areas. As a developing country with a significant imbalance between urban and rural areas, China is representative of the unbalanced allocation of public service resources. Presently, China has entered the county urbanization stage. Therefore, this study can provide a new way to realize the equalization of urban and rural public services with the county as the basic unit. Taking counties as the primary study area, this paper analyzes the new trends of population mobility in China’s counties. It combines large-scale questionnaires and field surveys to investigate the new demand of rural residents for public services and the shortcomings of public service resource allocation. First, the county seat attracts a concentration of the county’s rural residents and returning population, whose high expectations for the county seat’s education and medical services have not yet been met. Second, the township assumes the vital function of elementary school education and medical services in rural areas, and the rural children have a great demand for elementary school education services in the township. However, there are still apparent shortcomings in support of teaching facilities and the quality of education services. Third, the problem of aging and hollowing out in rural areas is serious, and the education, medical and elderly service needs of left-behind children and the elderly are difficult to be guaranteed. Finally, this paper proposes targeted planning strategies and policy recommendations for allocating county public service resources at three levels based on the “county–town–village” hierarchy.

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Anita Zuli Rahmawati. "Efforts to Improve the Quality of Public Services in the Education Sector". DIMAR: Jurnal Pendidikan Islam 3, n.º 1 (1 de diciembre de 2021): 159–72. http://dx.doi.org/10.58577/dimar.v3i1.54.

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Public service is a product of public bureaucracy that is accepted by users and the wider community. Therefore, public service can be defined as a series of activities carried out by the public bureaucracy, for example making identity cards, birth certificates and so on. Improvements to public services, especially in education, will improve and be more equitable. This is due to many limitations, both in terms of education budget, teaching staff, facilities such as school buildings, libraries, laboratories and scholarships for the poor. Therefore, it is hoped that educational services can be felt equally by the community in meeting their basic needs. In carrying out innovations in the field of education, the Regency Government directs, guides, supervises, supervises, coordinates, monitors, evaluates, and controls the organizers of units, pathways, levels, and types of education in accordance with national policies in the field of education and regional policies in the field of education within the framework of managing the education system. National Analysis of the challenges faced and opportunities for service development of the Kediri District Education Office requires an analysis of internal and external conditions. This requires an analysis of the strengths, weaknesses, opportunities, challenges (Threats), or a SWOT analysis of the conditions of education, youth and sports in Kediri Regency which is basically a description of the service performance of the Kediri Regency Education Office

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Lowery, David y Gordon P. Whitaker. "Comparing Public Administration and Policy Analysis Approaches to Public Service Education". American Review of Public Administration 24, n.º 1 (marzo de 1994): 25–42. http://dx.doi.org/10.1177/027507409402400102.

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Jingxing, Liao, Feng Lei y Liu Siyue. "Research and Application on the Third Party Quality Monitoring for Social Public Service: A Case Study of Survey Data in Liaoning Province". E3S Web of Conferences 253 (2021): 01033. http://dx.doi.org/10.1051/e3sconf/202125301033.

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To monitor study and analyze the social public service quality is conducive to promote the construction of a service-oriented government that is satisfactory to the people. In this paper, third-party quality monitoring was conducted in 14 cities of Liaoning Province from 11 public service fields such as living environment, public transportation, infrastructure, medical and health care, public security, culture and sports, compulsory education, pension service, employment service, social security and administrative convenience. The results showed that the public’s satisfaction with social security, compulsory education, living environment, public security and employment services was low, which needed to be paid attention to and further improved by Liaoning Provincial Government.

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Butkus, Mindaugas, Ona Grazina Rakauskiene, Ilona Bartuseviciene, Andrius Stasiukynas, Lina Volodzkiene y Laura Dargenyte-Kacileviciene. "Measuring quality perception of public services: customer-oriented approach". Engineering Management in Production and Services 15, n.º 2 (1 de junio de 2023): 96–116. http://dx.doi.org/10.2478/emj-2023-0015.

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Abstract The focus of this research is on assessing the perception of public service quality through a customer-centred approach. Public service quality comprises multiple factors that are prioritised differently by customers. Therefore, the study aims to conduct a literature review to identify the primary quality dimensions of public services and evaluate the heterogeneity of their perception within the context of Lithuania. The research measures the user perceptions of public service quality. The literature review allowed for identifying service quality indicators and grouping them into dimensions based on unifying characteristics. Such identification of service quality dimensions grounded the research methodology. An adapted SERVQUAL model was used to analyse data collected by a survey to interview customers of Lithuanian public service organisations. Logit and probit models were applied to examine the effect of socio-demographic characteristics and the type of service on customer perceptions of different quality aspects of the provided public services. Explored heterogeneity of attitudes and detailed analysis of socio-demographic factors revealed that women with higher education are the most satisfied users of public services, while less educated men usually have a negative attitude towards the quality of public services. The study confirmed that marital status and income level are not related to customer satisfaction with service quality. Although gender, age, family size, education level, and employment status explain heterogeneity in customer satisfaction, they still account for only a small amount of variance compared to the place of residence and type of service. The study is a significant contribution to the field of service engineering as it introduces a systematic approach to the development of service quality, incorporating models and methods that enable the assessment of service quality and efficiency. The literature review has identified several research gaps related to public service quality, including a lack of research on general public services and areas such as tourism, real estate management, fire protection and rescue.

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Halimah, Mas, Ramadhan Pancasilawan y Bonti Bonti. "The Community Satisfaction Index for Local Government Services uses the EVLN Model in the City of Bandung". Jurnal Manajemen Pelayanan Publik 6, n.º 2 (7 de abril de 2023): 176. http://dx.doi.org/10.24198/jmpp.v6i2.45043.

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The purpose of this research is to the satisfaction of public service of the local government of Bandung City. This study is also a recent study conducted in Indonesia in a public paradigm. Several public services focus on this research, such as Health, Education, Economy and Development, and Public Service. This Government Service sector still needs to be measured in how to understand the condition of health services delivered. Education is an important aspect in developing countries. In Indonesia, there are still many people who have not received 9 years of education. The central government has instructed free tuition. Then in economic and development problems also researchers see still many people who are unemployed and previously uneven development in some sub-districts close to the center of power with a far from the center of power. For Public Services related to obtaining certain services, for example, if you want to get Public Health Insurance service (JAMKESMAS) then this community must have ID cards and other information. The method used in this study using the quantitative descriptive method with respondents consisting of 50 people community service users. The measure of community satisfaction is by four sectors using the model EVLN (Exit, Voice, Loyalty, and Neglected) from Hirschman. This model has been used in some developed and developing countries to measure job dissatisfaction or non-discrimination of public services in a local government.

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Vitaloka, Wulansari, Alrizka Hairi Dilfa y Dwi Setyorini. "Ecological Education as a Strategy for Optimizing Education Service Standards". Buana Pendidikan Jurnal Fakultas Keguruan dan Ilmu Pendidikan 18, n.º 2 (28 de septiembre de 2022): 164–73. http://dx.doi.org/10.36456/bp.vol18.no2.a5244.

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The key to the progress of a nation is through education. The benchmark for the success of a good education system arrangement is when educational institutions make the National Education Standards an indicator of Quality and Educational Services. Therefore, the purpose of this article is to identify Education Ecology in improving educational service standards and implementation strategies in education through synergy with educational ecology. The research method used is descriptive with a literature review. The data obtained were collected through the literature related to content analysis. The accuracy of the study and preventing misinformation in data analysis is then carried out by triangulation between literature review and member checking. This study obtained information about the ecology of education to achieve the quality of Education Service Standards. Education Service Standards are basic services, which are public services containing a mandate that contains main points as signs or guidelines in the implementation of education. Ecology offers a conception of the MSS-Education implementation strategy through synergy between each component in the education ecosystem. In other words, the environment is an important consideration in optimizing the implementation of education in Indonesia.

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Octaleny, Ellyza. "PUBLIC SECTOR SERVICE INNOVATION COMPARISON". Jurnal Khazanah Intelektual 4, n.º 2 (7 de diciembre de 2020): 826–44. http://dx.doi.org/10.37250/newkiki.v4i2.72.

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Abstrak Inovasi merupakan suatu hal penting yang harus dimiliki oleh sebuah organisasi pemberi layanan sektor publik. Instansi pemerintah sebagai pemberi layanan dituntut memiliki inovasi untuk meningkatkan kualitas pelayanan kepada masyarakat. Penelitian ini bertujuan untuk membandingkan inovasi pelayanan sektor publik di RSUD Prof. Margono dan Lembaga Permasyarakatan Nusakambangan Cilacap. Metode penelitian yang digunakan adalah metode deskriptif kualitatif. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Temuan dalam penelitian ini adalah: 1). Kurangnya personil pegawai yang sesuai dengan tugas dan fungsinya; 2). Kuangnya kesejahteraan pegawai sehingga kinerja pegawai rendah dan tidak berkualitas; 3). Pegawai berpendidikan rendah sehingga tidak sesuai dengan beban tugas dan fungsinya. Rekomendasi untuk kedua Lembaga sector public tersebut dalam penelitian ini adalah: 1). Penambahan personel pegawai sesuai dengan tugas dan fungsinya sehingga cakupan kewenangannya luas; 2) Lebih memperhatikan kesejahteraan pegawai sehingga pegawai termotivasi untuk bekerja dengan baik dan berkualitas; 3) Memberikan Kemudahan kepada pegawai yang ingin melanjutkan pendidikannya kejenjang yang lebih tinggi sehingga kualitas Pendidikan personel lebih seimbang dengan beban kerja. Kata Kunci: Inovasi, Pelayanan, SektorPublik Abstract Innovation is an important thing that must be owned by an organization that provides public sector services. Government agencies as service providers are required to have innovations to improve the quality of services to the community. This study aims to compare public sector service innovations in hospitals. Prof. Margono and the Nusa kambangan Penitentiary. The research method used is descriptive qualitative method. Data collection techniques through interviews, observation, and documentation. The findings in this study are: 1). Lack of employee personnel in accordance with their duties and functions; 2). The lack of employee welfare so that employee performance is low and not qualified; 3). Employees have low education so that it is not suitable with their work load and function. The recommendations for the two public sector institutions in this study are: 1). The addition of employee personnel in accordance with their duties and functions so that the scope of their authority is broad; 2) Pay more attention to employee welfare so that employees are motivated to work well and quality; 3) Providing convenience to employees who want to continue their education to a higher level so that the quality of personnel education is more balanced with the workload. Keywords: Innovation, Service, Public Sector

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Hartuti, Purnaweni y Swastuti Endang. "Implementation of Basic Infrastructure Education in Demak Coastal Regency". E3S Web of Conferences 73 (2018): 08025. http://dx.doi.org/10.1051/e3sconf/20187308025.

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The most important public services given by state according to public administration sphere are education and health services. Education is very strategic aspect and is very influencial to human and also the nation's productivity. However, in Indonesia education service implementation is still very complex, with clear disparity in educational service, showing that there has been inequality in educational service handling. Therefore the government implements minimum educational service standard of basic education. This research was aimed at evaluating the fulfillment of the Minimum Service Standard (MSS) for Basic Education in Demak Regency, which in fact a coastal area with various physical and environmental problems. This descriptive qualitative research was done through interview, and analysis on secondary data. It was found that inequality of educational service was proved by the gap of achievements of the basic service requirements in terms of Government responsibility. Therefore the research recommended that the local government should provide greater budget for MSS for Basic Education, and by incorporating the accomplishment of the MSS into its Local Medium-term Development Plan (RPJMD), and Strategic Plan for Demak Regencial Office of Education, besides arrange cooperation with private sector.

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Stenvall, Jari, Tony Kinder, Paivikki Kuoppakangas y Ilpo Laitinen. "Unlearning and public services —A case study with a Vygotskian approach". Journal of Adult and Continuing Education 24, n.º 2 (noviembre de 2018): 188–207. http://dx.doi.org/10.1177/1477971418818570.

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All successful public service innovations require learning and just as importantly and often more deeply, unlearning. This research investigates the unlearning of health professionals focusing on the issue of why and how unlearning happens at an individual level for health care professions in the transition from product logic to service-dominant logic at Tampere University Hospital in Finland. We applied a qualitative single case study method, a problem-centred unlearning framework with a narrative approach, which facilitates understanding of how the informants perceived the service transition process. We identified three distinct unlearning narratives, and we recognised barriers and enablers to unlearning in the health care service culture and context and suggest ways in which these might be overcome. Results of the study shows that deep and radical change in public health care services is possible, by applying distributed leadership and allowing individual actors time for reflections, mind-wandering, listening and learning from users and discourse between professionals.

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Sinurat, Ervina, Betti Nuraini, Novi Lestari y A. Taqwa Martadinata. "Public Innovation Service: Systematic Literature Review". Proceedings International Conference on Business, Economics & Management, n.º 1 (21 de agosto de 2023): 259–73. http://dx.doi.org/10.47747/icbem.v1i1.1282.

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Public service innovation is being carried out by the government in the education, health, personnel services and many other sectors. Public service innovation is carried out with the aim of improving the quality of public services with the main objective of meeting community expectations and building positive public trust. Plus in the industrial era 4.0 where information technology is growing. Changing the service manual to digital is a challenge for the government to achieve a better quality of public services. Therefore, various academic studies have been published to provide knowledge and an overview regarding innovations carried out by the government, both at the central and regional levels. The purpose of this study is to describe and describe the innovations that have been carried out by several regions in providing public services in the form of applications to the community. The theory used is Roger's innovation attribution theory in which there are 5 indicators namely relative advantage, compatibility, trialability, complexcity, and observability. This research uses the Systematic Literature Review method. Using an understanding of previous research data sourced from journal references on the internet related to concepts and discussions that are the same as the topics raised. From the analysis of several previous studies it was concluded that in general public services using applications have met the indicators of Roger's attribution theory and provide convenience in service. Has the relative advantage of comprehensiveness, complexity, trialability, and visibility. There are agencies that lack the attributes of complexity and trialability but as a whole have provided convenience in public services.

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Erfanto, Mohamad Ali, Ferry Khusnul Mubarok, Yuli Haryati y Johan Arifin. "Analysis of Public Service Management of the Youth and Sports Education Service during the Pandemic Period". At-Taqaddum 14, n.º 2 (30 de diciembre de 2022): 37–48. http://dx.doi.org/10.21580/at.v14i2.13392.

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The existence of a pandemic has had an impact on the quality of public services in various institutions, which has caused a decrease in satisfaction due to various changes. The purpose of this study was to analyze management and determine the level of satisfaction with public service management carried out by staff of the institutional and infrastructure division of Early Childhood Education and Non-Formal Education at the Youth and Sports Education Office of Rembang Regency. District during a pandemic. The method used in this study is descriptive, by first analyzing the results of the questionnaire qualitatively, while the results of the interviews are presented descriptively. There are two data collection techniques used, namely by giving questionnaires and by conducting interviews. From this study it was found that indicators of achievement in knowing the level of community satisfaction can use measurements from five dimensions, namely responsiveness, reliability or reliability, assurance or certainty and certainty, empathy, and tangible or physical evidence. The conclusion that can be drawn is that management in public services is very important in the delivery of services, guided by these five dimensions, public service providers are expected to be able to improve services in order to create comfortable conditions for the community as service recipients.

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Riley-Huff, Debra A. "Web Services As Public Services: Are We Supporting Our Busiest Service Point?" Journal of Academic Librarianship 35, n.º 1 (enero de 2009): 65–74. http://dx.doi.org/10.1016/j.acalib.2008.10.004.

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Wang, Shenyue. "Business and Education: PPP Model in Public Education". Education Reform and Development 6, n.º 1 (27 de febrero de 2024): 83–87. http://dx.doi.org/10.26689/erd.v6i1.6277.

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Currently, many countries are committed to constantly improving the structure of public education service systems, seeking ways to revitalize public education to serve society more effectively. Addressing rational investment in public education is a crucial challenge facing all nations. In recent years, some developed countries have incorporated private businesses into public education, effectively improving the allocation of educational resources and educational efficiency. This paper conducts an in-depth study of Public-Private Partnerships (PPP) in public education, focusing on its implementation and outcomes.

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Luthuli, Mthokozisi, Ntando Nkomo y Smangele Moyane. "Examining Front-Line Administrative Services in a Selected Public Higher Education Institution". Education Sciences 14, n.º 4 (17 de abril de 2024): 422. http://dx.doi.org/10.3390/educsci14040422.

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The South African government’s commitment to people-friendly public service since 1994 has influenced the quality of service provided by front-line administrative staff in public higher learning institutions. This study explores the experiences of front-line administrative staff at the Durban University of Technology (DUT), focusing on the challenges faced and their impact on teaching, learning, and overall academic activities. Against the backdrop of public higher education institutions (HEIs) in South Africa, the study addresses the persistent challenges in service delivery and the crucial role of front-line administrative staff. Employing a post-positivist paradigm, the research adopts a hybrid methodological approach, combining qualitative and quantitative methods. A survey design is utilized to gather data from first-time entry students (FTENs) enrolled in the Business and Information Management program at DUT, employing convenience sampling and a self-administered questionnaire. The study’s findings illuminate the inefficiencies in front-line administrative services, elucidating their impact on diverse stakeholders and emphasizing the pressing need for enhancement. The study found that the majority of students perceived the services positively, with only a small number expressing dissatisfaction and nearly all participants noted the institution’s adherence to the Batho Pele Principles positively, though a few had contrasting experiences. The findings further revealed areas of improvement for the service. By focusing on the experiences of FTENs, the study contributes to the broader discourse on enhancing service delivery in public higher learning institutions. Addressing these challenges is crucial for the fulfilment of the core mission of HEIs providing quality education and fostering a positive learning environment.

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