Tesis sobre el tema "Office of Administrative Services"
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Adams, Vanessa. "Perceptions and expectations of regional office health employees regarding quality of internal head office services". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1967.
Texto completoENGLISH ABSTRACT: The purpose of this thesis is to determine the perceptions and expectations of employees at regional offices about the service delivered to them by central head office. A further objective is to establish what employees at regional offices expect from head office, attempting thereby to establish the current position of the head office (perceived image) in relation to their expectations (ideal image). The method of data collection is quantitative with a survey design technique in the form of questionnaires to be completed by all employees at regional offices in order to assess their perceptions and expectations. The basis of the theoretical and legislative framework of this research is service delivery. It is within the context of service delivery that internal customer service within the organisation, in particular, is conferred. The legislative framework is also dedicated to Batho Pele and the eight principles to highlight public service delivery. These principles should equally be applied when it comes to internal customer service. The main findings from this study are that employees and the four regional offices per se have different perceptions and expectations about the internal service delivered by central head office. This must be taken cognisance of because perceptions can be the core element of most organisational behaviour and the expectations that employees hold is important for the morale and effectiveness of organisations. The following objectives were achieved: A review of the policies, documents and annual reports to determine to what extent the central head office delivers an internal service to the regional offices. An evaluation as to how internal service delivery is being perceived. An evaluation of the ideal central head office. Established the shortcomings of the current internal service being delivered. It is also recommended that future research can be to ascertain how those negative feelings impacts on job satisfaction and commitment to the organisation and how it affects employee turnover.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om die persepsies en verwagtinge van werknemers by die streekkantore, oor die diens wat aan hulle verskaf deur sentrale hoofkantoor, te bepaal. 'n Verdere doel is om vas te stel wat werknemers by die streekkantore verwag van hoofkantoor. Sodoende probeer om vas te stel wat die huidige stand van die hoofkantoor (waargenome beeld) in verhouding tot hul (werknemers) verwagtinge (ideaal beeld) is. Die metode van data-insameling is kwantitatief met 'n opname ontwerp in die vorm van vraelyste. Hierdie vraelyste sal deur alle werknemers by die streekkantore voltooi word, om hul persepsies en verwagtinge te assesseer. Die basis van die teoretiese en die wetgewende raamwerk van hierdie navorsing is dienslewering. Dit is binne die konteks van dienslewering wat interne kliënte diens binne die organisasie, in die besonder, toegeken word. Die wetgewende raamwerk is ook toegewyd aan die agt beginsels van Batho Pele en dus openbare dienslewering te versterk. Hierdie beginsels moet ook toegepas word wanneer dit kom by die interne kliënte diens. Die belangrikste bevindings van hierdie studie is dat die werknemers en die vier streekkantore as sulks het verskillende persepsies en verwagtinge oor die interne diens gelewer deur die sentrale hoofkantoor. Dit moet kennis geneem word want persepsies kan die kern element van meeste organisatoriese gedrag wees en die verwagtinge wat werknemers hou is belangrik vir die moraal en doeltreffendheid van organisasies. Die volgende doelwitte was bereik: „n Hersiening van die beleid, dokumente en die jaarlikse verslae om te bepaal tot watter mate die sentrale hoofkantoor „n interne diens aan die streekkantore lewer. „n Evaluering oor hoe interne dienslewering waargeneem word. „n Evaluering van die ideale sentrale hoofkantoor. Die tekortkominge van die huidige interne diens wat gelewer word is vasgestel. Dit word aanbeveel dat toekomstige navorsing toegewy word om vas te stel hoe negatiewe gevoelens impak op werkstevredenheid en verbintenis tot die organisasie en ook hoe dit werknemer omset beïnvloed.
Price, Norman George. "The relationship of the Home Office and the Ministry of Labour with the Treasury Establishment Division 1919-1946 : an evaluation of contrasting needs". Thesis, London School of Economics and Political Science (University of London), 1991. http://etheses.lse.ac.uk/1101/.
Texto completoLeung, Man-kit. "The office of the ombudsman of Hong Kong : an evaluation from the perspectives of street-level bureaucrats, the public and members of the Legislative Council /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19709481.
Texto completoKyeyune-Nyombi, Elizabeth Mary Kalebu. "A communications audit for the Office of Enrollment Services at California State University, San Bernardino". CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/495.
Texto completoGalicia, Moreno Marcell Andrés y Coronado Holly Christie Salas. "Mejora del proceso administrativo a través de Lean Office - Kaizen: un caso de estudio en una empresa peruana de servicios". Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653025.
Texto completoLean thinking has historically been applied in the improvement of manufacturing processes, in order to achieve efficiencies through the reduction of waste. However, progress in the application of such thinking in other environments has been limited, leaving this field of research as an opportunity to expand the literature of Lean philosophy. The purpose of this research project is to improve administrative processes using the variant of the Lean philosophy known as Lean Office. In the development, the main administrative processes of a company in the financial services sector were analyzed, in order to understand what the processes wastes are, the activities that add value and the flow of information. In the proposal, a model based on Lean Office Kaizen has been developed, aiming at the continuous elimination of waste and activities that do not generate value to achieve a leaner process, gaining greater competitiveness and reducing costs.
Trabajo de investigación
Rambousek, Jan. "Úspěšnost strategie Smart Administration". Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193269.
Texto completoDunning, John Elton. "An Empirical Examination of the Major Organizational Dimensions that Influence the Perceived Quality of Federal Personnel Office Services". VCU Scholars Compass, 1995. http://scholarscompass.vcu.edu/etd/4547.
Texto completoLeung, Man-kit y 梁文傑. "The office of the ombudsman of Hong Kong: an evaluation from the perspectives of street-level bureaucrats, thepublic and members of the Legislative Council". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31965465.
Texto completoСторожук, М. А. "Удосконалення роботи центрів надання адміністративних послуг на місцевому рівні". Master's thesis, Сумський державний університет, 2019. http://essuir.sumdu.edu.ua/handle/123456789/76350.
Texto completoВ исследовании охарактеризованы систему предоставления административных услуг. Определено содержание административных услуг и принципов их предоставления. Раскрыта специфика нормативно - правового регулирования предоставления административных услуг в Украине. Определены критерии качества предоставления административных услуг и проанализирована деятельность центров предоставления административных услуг в Украине по открытости и доступности предоставления административных услуг. Выявлены проблемы, возникающие в процессе предоставления административных услуг и предложены меры по совершенствованию системы предоставления административных услуг на примере отдела «Центр предоставления административных услуг" аппарата Шосткинской районной государственной администрации. Материалы работы будут полезными для совершенствования системы предоставления административных услуг на региональном уровне, при разработке проектов нормативно-правовых актов, а также могут применяться в процессе повышения квалификации или профессионального обучения государственных служащих.
The study describes the administrative service delivery system. The content of administrative services and the principles of their provision are determined. The specifics of regulatory and legal regulation of the provision of administrative services in Ukraine are revealed. The criteria for the quality of administrative services are defined and the activity of the centers of administrative services in Ukraine regarding the openness and accessibility of the provision of administrative services is analyzed. Problems encountered in the process of administrative services are identified and measures are proposed to improve the system of administrative services provided by the example of the “Center for Administrative Services” department of the Shostka District State Administration. The work materials will be useful for improving the system of providing administrative services at the regional level, during the drafting of regulatory acts, and may also be used in the process of upgrading the qualification or vocational training of civil servants.
Hess, Edward Alan. "The impact of diabetes nurse care managers in outlying medical offices on quality of care: An empirical investigation". CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1744.
Texto completoDoibani, Maria. "Processus de bureaucratisation et disqualification humaine : le cas des agents du bureau des étrangers sous le regard croisé de la sociologie et psychosociologie". Thesis, Sorbonne Paris Cité, 2017. http://www.theses.fr/2017USPCC060.
Texto completoThe thesis analyzes the consequences of bureaucratic processes at work in public institutions such as ‘’prefectures’’. The survey was conducted with the State agents of the "Foreign office", who welcome and face administrative requests from users (foreigners). How do these agents invest the bureaucratic organization? What are the dynamics of the encounter with alterity? From a multidisciplinary perspective that privileges the sociological and psychosociological approach, the thesis sought to elucidate the experience of the agents based on their personal experiences and their words. It appears that agents live institutional contradictions between relations of domination and affective disinvestment. Another result of the research is the discovery of social and human disqualification at work under the influence of the bureaucratization processes that are studied
Briede, Teresa N. "Conceptual data model for administrative functions of a typical naval ship, to include: Personnel, Training, Ship Secretary, Welfare and Recreation, Command Career Counselor, Public Affairs Officer, Educational Services Officer, Master at Arms, and Legal". Thesis, Monterey, California: U.S. Naval Postgraduate School, 1991. http://hdl.handle.net/10945/34996.
Texto completoThis thesis examines a method for optimizing the effectiveness bf existing sealift fleets given a limited budget. A brief background of U.S. military mobility is presented. Relevant cost categories of the Ready Reserve Force (RRF) and prepositioned forces are determined by looking at the life-cycle of sealift ships. A methodology for determining an optimal fleet mix is presented. Two models for optimizing the direct costs of mobilizing the RRF and prepositioned forces are developed. The first model is based upon a single trip to the war zone. The second model develops the possibility that sealift ships may make multiple trips to the war zone and return to U.S. seaports. Methodologies for determining an optimal fleet mix are presented.
Sams, Lois K. "Discovering and Assessing Desired Student Financial Services at East Tennessee State University". Digital Commons @ East Tennessee State University, 2007. https://dc.etsu.edu/etd/2037.
Texto completoSantos, Vitor Kleber Almeida. "Os limites constitucionais na criação de cargos em comissão pela Administração Pública". Pontifícia Universidade Católica de São Paulo, 2017. https://tede2.pucsp.br/handle/handle/19875.
Texto completoMade available in DSpace on 2017-03-28T10:23:57Z (GMT). No. of bitstreams: 1 Vitor Kleber Almeida Santos.pdf: 1728588 bytes, checksum: 81b24a8fc5c1f043668fc2185e578654 (MD5) Previous issue date: 2017-03-17
The objective of this paper is to investigate the nature and purpose of the positions in commission and the existence of constitutional limits applicable in the creation of these positions. The Federal Constitution of 1988 (article 37, II) establishes, as a rule, the obligation of prior approval in a public competition for investiture in public positions. However, at the same time, it excludes from this rule the appointment to positions in commission, which are those declared in a law of free appointment and dismissal, destined exclusively for the assignments of direction, leadership and advisory, and the law should reserve a percentage of these positions and career servers (Article 37, subsections II and V). This is an exception to the public procurement procedure and, as such, must comply with the exceptional circumstances laid down by the Constitution. However, many abuses are committed by setting up commission positions to serve personal and party interests, to the detriment of the public interest. In order to do so, positions in commission are created with labels of direction, leadership and advice, but with merely technical or bureaucratic attributions that do not depend on the bond of trust with the superior authority and also in excessive amounts and above the real needs of the Public Administration . Such facts have led the control bodies to act in an increasingly forceful way in the fight against these patrimonialist practices. The doctrine and jurisprudence have advanced in this matter, but there is still no clarity regarding the limits effectively imposed by the Federal Constitution for the creation of these positions, which is why we seek to understand these limits in order to contribute to the desired legal certainty in the matter and to the achievement of an increasingly efficient and democratic Public Administration
O objetivo do presente trabalho é investigar a natureza e finalidade dos cargos em comissão e a existência de limites constitucionais aplicáveis na criação desses cargos. A Constituição Federal de 1988 (artigo 37, II) estabelece, como regra, a obrigatoriedade da prévia aprovação em concurso público para investidura em cargos públicos. Porém, ao mesmo tempo, excetua dessa regra a nomeação para cargos em comissão, que são aqueles declarados em lei de livre nomeação e exoneração, destinados exclusivamente às atribuições de direção, chefia e assessoramento, devendo a lei reservar um percentual desses cargos a servidores de carreira (artigo 37, incisos II e V). Trata-se de uma exceção à regra do concurso público e, como tal, deve ater-se às situações excepcionais estabelecidas pela Constituição. Entretanto, muitos abusos são cometidos com a criação de cargos em comissão para atender interesses pessoais e partidários, em detrimento do interesse público. Para tanto, criam-se cargos em comissão com rótulos de direção, chefia e assessoramento, mas com atribuições meramente técnicas ou burocráticas que prescindem do vínculo de confiança com a autoridade superior e, ainda, em quantidades excessivas e superiores às reais necessidades da Administração Pública. Tais fatos tem levado os órgãos de controle a atuar de forma cada vez mais contundente no combate a essas práticas patrimonialistas. A doutrina e a jurisprudência têm avançado nessa matéria, mas ainda não há clareza a respeito dos limites efetivamente impostos pela Constituição Federal para criação desses cargos, razão pela qual busca-se, no presente trabalho, compreender esses limites com vistas a contribuir para a almejada segurança jurídica na matéria e para a consecução de uma Administração Pública cada vez mais eficiente e democrática
Michalov, Patrik. "Administrativní budova". Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2020. http://www.nusl.cz/ntk/nusl-410052.
Texto completoMurphy, Brendan Joseph. "Multimedia services in a distributed office". Thesis, Loughborough University, 1990. https://dspace.lboro.ac.uk/2134/13977.
Texto completoKatona, Bonnie Lee Esson. "Level of use of electronic communications by administrative office professionals /". The Ohio State University, 1999. http://rave.ohiolink.edu/etdc/view?acc_num=osu1488188894441441.
Texto completoHudáková, Katarína. "Administrativní budova pro 21.století". Master's thesis, Vysoké učení technické v Brně. Fakulta architektury, 2012. http://www.nusl.cz/ntk/nusl-215884.
Texto completoCrum, Emily J. "A Scientific Communication Internship with the National Oceanic and Atmospheric Administration, National Ocean Service, Special Projects Office". Miami University / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=miami1142869128.
Texto completoJohn, Michael O. "The effect of computerization on production in administrative offices a comparative analysis /". Thesis, Monterey, California : Naval Postgraduate School, 1990. http://handle.dtic.mil/100.2/ADA240524.
Texto completoThesis Advisor(s): Haga, William J. Second Reader: Bui, Tung X. "September 1990." Description based on title screen as viewed on December 29, 2009. Includes bibliographical references (p. 62-66). Also available in print.
Susa, Mary. "Office technology being used by administrative assistants in the Mid-State Technical College area and in the State of Wisconsin". Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998susam.pdf.
Texto completoCole, Kimberley W. "Principal Investigator and Department Administrator Perceptions of Services Provided by Offices of Research Administration at Research Universities". Scholar Commons, 2010. https://scholarcommons.usf.edu/etd/1602.
Texto completoLing, Meng-Chun. "Senior health care system". CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2785.
Texto completoMurray, James. "Needs assessment for administrative office manager associate degree program in the Western Wisconsin Technical College district". Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001murrayj.pdf.
Texto completoTurner, Kendra M. "Impact of Change Management on Employee Behavior in a University Administrative Office". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3547.
Texto completoSouza, Felipe Pereira de. "Avaliação assistencial da população atendida no ambulatório A2MG404 (Hepatite B) da Divisão de Gastroenterologia e Hepatologia Clínica do HC-FMUSP". Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/5/5168/tde-02082018-092051/.
Texto completoBackground: Hepatitis B virus (HBV) is a major public health problem with significant burden across all global regions, once they affect about 250 million people around the world. Worldwide, due to the great migratory movement, changes were described in the profile of patients with hepatitis B. In this way, we aimed to characterize the population of patients with chronic hepatitis B seen in the ambulatory A2MG404 of Viral Hepatitis of HC-FMUSP. Methods: This was a retrospective descriptive study of 617 new patients with positive serological tests results for HBV, followed up in the A2MG404 ambulatory between January 2005 and December 2015. Demographic, epidemiological and clinical data were obtained from institutional electronic medical records (SIGH-PRODESP, HCMED and ProntMed). Data collection and management was performed using REDCap online software (V6.16.4). Statistical analysis was performed using R software (V3.3.0). Shapiro-Wilk Test was used to test the normality of the data; non-parametric data were compared using Wilcoxon-Mann-Whitney Test; proportions among populations were compared using the Z-Test. Values of p < 0.05 were considered statistically significant. Results: Male predominance (60.9%); median age of 48 years; white race (70.8%) and low educational level (37.4%) was observed among the patients. Most of them were Brazilian (93.5%), living in the State of São Paulo (98.4%), mainly in the city of São Paulo (63.6%). Patients living in other Brazilian states were also assisted in the service (1.6%), as well as foreigners (6.5%). HCV coinfection were identified in 7.8% of patients; and HIV in 1.3% of these. At baseline, 109/617 (17.66%) patients were HBeAg positive [chronic infection: 42/617 (6.8%); chronic hepatitis: 67/617 (10.8%)]; 350/617 (56.72%) patients were HBeAg negative [chronic infection: 290/617 (47.0%); chronic hepatitis: 60/617 (9.7%)]; 104/617 (16.9%) patients were Total Anti-HBc and Anti-HBs positive; 49/617 (8.0%) patients were Anti-HBc Total isolated; and 5/617 (0.8%) patients had anomalous serological profile of hepatitis B. Significant decrease in ALT, AST, APRI, viral load (p < 0.001), hemoglobin (p = 0.007) and total bilirubin (p = 0.011); as well as significant increase of direct bilirubin and INR (p < 0.001) of patients were observed during the follow-up. FIB-4 score didn\'t present a statistically significant difference in the same interval. The analysis shows that 30.3% of the patients received antiviral treatment, being Tenofovir (28.3%) the most prescribed, followed by Lamivudine (19.8%), Tenofovir+Lamivudine (19.8%) and Entecavir (19.2%). Entecavir presented the highest HBeAg seroconversion rate (6/9; 66.66%), whereas Lamivudine presented the highest rate for HBsAg (5/30, 16.66%). Tenofovir has greater potential for viral load reduction, platelet increase, and hepatic enzymes normalization than Lamivudine and Entecavir (p < 0.05). In total, 5412 medical appointment were performed, most of them was classified as \"follow up\" type (85.8%). Absences were recorded in 11.9% of the medical appointments scheduled in the period. Conclusions: The population served in the service is heterogeneous, with representation of different genders, ethnicities, age groups and nationalities. In it, at least 14 nationalities are represented, reflecting the phenomenon of immigration observed worldwide. Educational actions are required to promote adherence to the necessary medical care for these patients
Bourne, Alan. "Human resource management, employee attitudes and business performance in Post Office Ltd". Thesis, Aston University, 2007. http://publications.aston.ac.uk/10893/.
Texto completoTaube, Daniel y Kave Bashiri. "Flexible office : Nya värden i traditionell bransch". Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414698.
Texto completoA new way of working that has been found to be sought after is work within shared workspaces. This study examines different factors that are considered to increase customer value within a quickly emerging phenomenon labelled flexible office and coworking. These factors are price, quality, adaptability, community, environment and equipment. The purpose of this study is to get a deeper understanding of what a flexible office organization can offer to their tenants that a traditional office lease cannot. While most of the prior studies within this field focused on the growth and the community aspect of the phenomenon, this paper studies why the growth occurred by examining how customer value is created with the concept. This is done by analysing the factors that provide value to the customer and to identify if these factors are present within a flexible office organization.
Page, Thomas O’Hara. "A formative program evaluation of a disability services office". Thesis, Wichita State University, 2008. http://hdl.handle.net/10057/2012.
Texto completoThesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies
Includes bibliographic references (leaves 52-56)
Page, Thomas O'Hara Burdsal Charles. "A formative program evaluation of a disability services office". A link to full text of this thesis in SOAR, 2008. http://hdl.handle.net/10057/2012.
Texto completoCopyright 2008 by Thomas O⁰́₉Hara Page. All Rights Reserved. Includes bibliographical references (leaves 52-56).
Sangtakoeng, Lt Kasemsak. "An examination of administrative management problems facing the royal Thai army audit office". DigitalCommons@Robert W. Woodruff Library, Atlanta University Center, 1988. http://digitalcommons.auctr.edu/dissertations/3110.
Texto completoScanlon, James Jon. "The role of the chief information officer in the contemporary university". CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/506.
Texto completoRiccio, Steven J. "Government and administrative practices in occupational training". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1998. http://www.kutztown.edu/library/services/remote_access.asp.
Texto completoEspinosa, Angela Maria. "Strategic information systems at the Colombian President's Office (1990-1992) : a managerial cybernetic approach". Thesis, Aston University, 1994. http://publications.aston.ac.uk/10808/.
Texto completoPeyronne, Denis. "L'incidence de la qualite de la victime sur la responsabilite administrative". Toulon, 2000. http://www.theses.fr/2000TOUL0024.
Texto completoSmith, Heather Alison. "User perceptions of technology and the office". Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.
Texto completoDumont, Gilles. "La citoyenneté administrative". Paris 2, 2002. https://hal.archives-ouvertes.fr/tel-01292880.
Texto completoBurton, James Michael Crowther. "The history of the British Meteorological Office to 1905". Thesis, n.p, 1988. http://ethos.bl.uk/.
Texto completoLundqvist, Catharina y Madelene Sahlander. "Lean tillämpat på operativt inköp". Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28105.
Texto completoPurpose – The purpose of this study is to investigate the applicability of Lean in operational purchasing and examine how it can be applied to a manufacturing company that is working with Lean in the production. To fulfill the purpose it has been broken down into one objective and one problem statement. Objective: Investigate the applicability of Lean on operational purchasing Problem statement: How can Lean be applied on operational purchasing in a company that works with Lean in the production? Method – Literature studies were conducted in the areas of purchasing and selected Lean Concepts to collect the theory that made it possible to answer the sub-target of the study. A case study was conducted to compare the empirical data and theory to answer the problem statement. Empirical evidence was gathered through conversations, interviews, document studies and observations. Findings – Companies working with Lean production can apply Lean on operational purchasing in order to make it more efficient. Operational purchasing is a transaction-based process with information as its value stream and operational purchasing should be streamlined in order to create as much value in the value-flow as possible. The fundamental areas in Lean are Philosophy, Processes, People and Partners, and Problem Solving and through the associated 14 principles create an overall perspective and guidelines that highlights areas for improvement. To fulfill the 14 principles, chosen methods and tools should match the department's conditions and goals. Reduced processing times for purchasing cases, increased flexibility among purchasers and reduced stress are the result of the successful application of Lean on operational purchasing. Implications – The study's purpose was not to create a new Lean concept, but to investigate what in Lean can be applied to operational purchasing to create efficiency and effectiveness in the department. Theory in the area is virtually non-existent and the execution of the study has contributed to new knowledge about Lean applied to operational purchasing. Limitations – The result is affected by how long companies have worked with Lean production before Lean is applied to operational purchasing. The use of a multi-case study, rather than a one-case study, had given a more generalizable result for companies that have the same conditions as the case company. Keywords – Lean Administration, Lean Office, Lean Production, Lean Service, operational purchasing, efficiency, effectiveness
Graham, Wesley. "The Speaker of the National Assembly: ways to strengthen and enhance the independence of the Speaker's office". Master's thesis, University of Cape Town, 2016. http://hdl.handle.net/11427/20867.
Texto completoWan, Shun-leung. "An analysis of the implementation of the public sector reform in Hong Kong : a case study of the executive officers' response to the reform at a typical government department /". Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17507376.
Texto completoFabre, Alibert Véronique. "La decentralisation et les services publics culturels". Reims, 1991. http://www.theses.fr/1991REIMD002.
Texto completoThe 22 july 1983's statute organizes a limited decentralization as regards the cultural public services in france. However, this institutional change in local government gives rise to a new movement in cultural action. To be success full this reform needs a general partnership between all the local authorities as well as a new concept of the state's functions in this matter
Westin, Mikael y Mikael Gärdström. "En gång officer - alltid officer : En studie om reengagering av yrkesofficerare i Försvarsmakten". Thesis, Högskolan i Halmstad, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-45188.
Texto completoThis study aims to create an understanding of how, military officer´s departing, possibilities for re-engagement could be strengthened. Today’s labor market is incused by high movement of personnel between organizations and by high individual demands on potentiality and meaningfulness with employment. If an organization manages to adapt to these circumstances it could enjoy a refund in new knowledge and dedication that comes with a re-engagement. With a re-engagement we refer to a former military officer who, now working outside the Armed Forces returns to continuous service, international service or occasional service.The results of the study show that validating civil competence, making available jobs visible and searchable, and striving for a positive departure when quitting, increases the possibilities for a re-engagement. When offered an opportunity to serve as an officer in the reserve and given access to an alumni network when quitting, possibilities for a re-engagement increases further. Additional factors that strengthen possibilities are personal and dynamic working relations and personally addressed job offers. Finally, but not least, the strong sense of identity that is inherent with military officers is a fundamental and attractive factor: Once an officer – always an officer!This qualitative, interview based and inductive study contributes to increased knowledge on factors that have an impact on re-engagement in a military context. The study further increases understanding of cultural ties between an organization and individuals and how these ties may affect a person's choice to return to a former employer.
Alves, Márcio Oliveira. "Software and administration of people: a study or how tecnology for accoutants in its companiers or accoutants office". Universidade de Taubaté, 2004. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=43.
Texto completoObjetivou-se compreender os tipos de resistências que levam os contabilistas, inscritos na SESCON no município de São José dos Campos, a secundarizarem ou rejeitarem os softwares de gestão de pessoas em suas empresas ou escritórios de serviços contábeis. Aplicou-se um questionário a uma amostra aleatória de 69 contabilistas. Análises de conteúdo e estatística descritiva foram utilizadas para a interpretação das falas dos informantes e das relações entre algumas variáveis básicas. Entre os resultados significativos encontram-se: (1) a maioria dos informantes pertence ao gênero masculino, é casada e encontra-se na faixa etária de 30 ao 50 anos; quanto à escolaridade, a maioria é graduada em Ciências Contábeis. (2) Segundo a classificação do CRC, a maioria possui pequenos escritórios ou escritórios de porte médio, apenas 8,8% dos informantes classificam sua empresa como grande escritório. (3) Embora boa parte faça uso dos softwares de gestão de pessoas, 16,1% não acreditam que eles sejam desenvolvidos para melhorar o gerenciamento das empresas contábeis e 28,9% não têm verificado qualquer resultado satisfatório no uso em sua própria empresa. (4) As resistências identificadas foram falta de conhecimento em ferramentas específicas para a gestão de clientes internos e o uso de pacotes contábeis, por exigência legal no que se refere aos serviços de notas fiscais, embora haja resistências às ferramentas administrativas, específicas para a gestão de pessoas. Conclui-se que os informantes, embora conheçam as ferramentas e as utilizem pouco ou às vezes, sofrem com o nível de resistência cultural, dificultando as mudanças organizacionais necessárias para que possam ser adotadas.
Brennan, Deborah Lee. "Reinventing customer service at veterinary services' Miami Animal Import Center". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.
Texto completoSource: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).
Yusoff, Malek Shah. "Development and impact of administrative reform in the Malaysian public services". Thesis, University of Exeter, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.260840.
Texto completoYardley, E. B. "Teenage mothers' experiences of stigma and formal support services". Thesis, Aston University, 2007. http://publications.aston.ac.uk/10890/.
Texto completoBrennan, Timothy J. "Aligning Investigative and Enforcement Services (IES) with the Government Performance and Results Act". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1999. http://www.kutztown.edu/library/services/remote_access.asp.
Texto completoSource: Masters Abstracts International, Volume: 45-06, page: 2934. Typescript. Abstract precedes thesis as 2 preliminary leaves. Includes bibliographical references (leaves 59-66).
Génovèse, Marc. "La responsabilité des services de secours". Nice, 1999. http://www.theses.fr/1999NICE0026.
Texto completoBond, Jennifer. "Quality improvement in professional local government services : a longitudinal study". Thesis, Aston University, 2001. http://publications.aston.ac.uk/10751/.
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