Tesis sobre el tema "Manufacturing Services"
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Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic". Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.
Texto completoJaaron, Ayham A. M. "Organic structures for manufacturing support services : the role of affective commitment". Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/6338.
Texto completoKaur, Navjot. "A service-oriented approach to embedded component-based manufacturing automation". Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/9445.
Texto completoEndo, Seiji. "Long-Term Relationship between Footwear Manufacturer and Consumers: Relationship Spiral Model of Encounter for Services and Goods through Internet Shopping". Diss., Virginia Tech, 2000. http://hdl.handle.net/10919/27232.
Texto completoPh. D.
Milagaia, Rui Rodrigues. "Dpws middleware to support agent-based manufacturing control and simulation". Master's thesis, FCT - UNL, 2009. http://hdl.handle.net/10362/1872.
Texto completoIn present manufacturing systems, the current challenge is the development of highly reconfigurable, truly distributed solutions. The tendency is to build manufacturing systems with autonomous, intelligent and distributed components that will support reconfiguration and adaptability. The most promising paradigms for the implementation of such systems are multi-agents and service oriented architectures (SOA), mainly over the DPWS (Device Profile for Web Services) implementation which was aimed at devices. An important limitation of most current multi-agent systems is that the management system is not totally distributed. Failure in the agent responsible for the registry can overthrow the entire system. DPWS does not have this limitation, since the management system is totally distributed. However, DPWS does not support agent autonomy notions as efficiently. The possibility of creating a truly distributed multi-agent system by linking both approaches led to this thesis. A Middleware layer was developed that enables agents to benefit from DPWS functionalities in order to reach the proposed goal. This middleware layer joins agents, databases, hardware, simulators, human interface applications such as production system management, error correction and maintenance, etc. To prove this concept a 3D model of an agent controlled manufacturing system with transporters augmented with DPWS communication interfaces was developed.
Gilbert, Stephen M. "Management of co-production processes with random yields : applications in manufacturing and services". Thesis, Massachusetts Institute of Technology, 1992. http://hdl.handle.net/1721.1/13095.
Texto completoRomlin, Fredriksson Carl y Alexander Telander. "The Service Orientation Process at an Operative Level : - A way to start charging for services in the manufacturing industry". Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-37505.
Texto completoMulder, Gerhard Johan. "A framework for site-based service provision : a study of industrial automation solutions". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/5045.
Texto completoENGLISH ABSTRACT: Customers procure solutions and services to streamline and improve their business functions. For services to be viable to a customer, it is required that the service provide more value to their business than the actual cost of procuring the service. This report aims to understand what the value is that the customers place in the services they require. From this understanding, a framework is produced that drives value in delivering site-based support services. The framework is built on four objectives that will deliver value to the customer. The objectives of a service are as follows: to be customer focused, to have effective resource management, to be proactive in nature and to be sustainable over the life of the service. The framework also defines a set of processes that conforms to, and drives the stated objectives. Although there are many such frameworks in existence, their focus is general in nature. This report will focus specifically on the delivery of site-based support services for automation solutions in a manufacturing industry. Site-based support services are expensive in nature because the solution provider provides dedicated and knowledge specific resources to customers. For this reason, the value expected by a customer is much higher than other forms of support services. This problem is investigated and a framework is produced through research of established Service Management frameworks.
AFRIKAANSE OPSOMMING: Kliente bekom oplossings en dienste om hul besigheidsfunksies te stroomlyn en te verbeter. Vir dienste om aantreklik vir 'n klient te wees, word dit vereis dat die voorsiende diens meer waarde tot hul besigheid toevoeg as wat die koste van die diens is. Hierdie verslag mik om te verstaan wat die waarde is wat kliente heg aan die dienste wat hulle vereis. 'n Raamwerk word gebou wat waarde toevoeg in op-perseel gelewerde dienste. Die raamwerk is gegrond op vier doelwitte wat vir kliente waarde lewer. Die doelwitte van 'n diens is om gefokus op die klient te wees, om hulpbronne effektief te kan hanteer, om proaktief van natuur te wees en om ondersteunbaar oor die lewe van die dienste wees. Die raamwerk beskryf 'n stel prosesse wat by diens doelwitte pas en die doelwitte dryf. Alhoewel daar baie ooreenstemmende raamwerke in bestaan is, is die fokus van die bestaande raamwerke algemeen van natuur. Hierdie verslag ondersoek spesifiek die lewering van op-perseel diens ondersteuning vir geoutomatiseerde oplossings in 'n vervaardigings nywerheid. Op-perseel gelewerde ondersteuningsdienste is duur van natuur omdat die diensverskaffer kliente voorsien van toegewyde, kennisryke hulpbronne. Om hierdie rede, vereis die klient meer waarde van op-perseel gelewerde dienste, as van ander diens forums. Deur navorsing van bekende diens besturings raamwerke is 'n nuwe raamwerk gebou wat fokus op die lewering van op-perseel dienste.
Simoni, Alberto <1993>. "Italian manufacturing SMEs growing through services and international markets: the case of Technowrapp srl". Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/16624.
Texto completoPhaithoonbuathong, Punnuluk. "Web service control of component-based agile manufacturing systems". Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/15133.
Texto completoFrederick, Timothy Brian 1972. "Developing strategies for system assembly, flexible labor, and inventory in the electronic manufacturing services industry". Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/89287.
Texto completoIncludes bibliographical references (p. 63).
by Timothy Brian Frederick.
S.M.
Daoudi, Kamal. "Modélisation et gestion de performance de services de la messagerie industrielle MMS (manufacturing message specification)". Nancy 1, 1994. http://www.theses.fr/1994NAN10312.
Texto completoHölzl, Werner y Robert Leisch. "Estimates of capital stocks and capital productivity in Austrian manufacturing industries: 1978-1994". Inst. für Volkswirtschaftstheorie und -politik, WU Vienna University of Economics and Business, 2004. http://epub.wu.ac.at/686/1/document.pdf.
Texto completoSeries: Working Papers Series "Growth and Employment in Europe: Sustainability and Competitiveness"
Yontem, Huseyin Erdem. "Availability Management In Configure-to-order Manufacturing Systems". Master's thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/12611580/index.pdf.
Texto completontem, Hü
seyin Erdem M.Sc., Operational Research Supervisor: Asst. Prof. Dr. Sedef Meral December 2009, 98 pages In resource constrained supply chains, where demand is higher than the supply, the decision whether to accept or reject the customer order is a very critical task from resource planning and customer service level perspectives. Since the customers, in today&lsquo
s e-business environment, expect quick responses to their orders, some in-advance work has to be done before the arrival of actual customer orders, especially in configure-to-order (CTO) and make-to-order (MTO) production systems. Available-to-Promise (ATP) is a business function that is becoming the central management system for today&lsquo
s dynamic supply chains whose responsibility is to respond customer orders by considering the trade-off between front-end customer satisfaction and back-end capacity allocation. In this study, we propose an availability management approach that introduces push-based allocation planning by using order segmentation before the arrival of actual customer orders in CTO production environments. Moreover, a two-step order promising framework is introduced in order to increase customer service levels through giving certain or v tentative delivery dates immediately to customer orders before the batch, rule-based actual resource consumption processes. The proposed approach is applied to the real-life processes of an enterprise in order to analyze its applicability and evaluate the benefits that accrue. The results of the experiments prove that, the four-phased availability management approach contribute to both overall profit and customer service levels.
Dyer, Shirley. "Adoption of business information systems in an automotive manufacturing environment: a case study". Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/892.
Texto completoSundén, Lina. "Designing Revenue Models for Smart, Connected and Integrated Product-Services". Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-64469.
Texto completoClark, Paul (Paul Douglas) 1967. "Japan mobile services : evaluating a new-economy opportunity for a U.S. industrial". Thesis, Massachusetts Institute of Technology, 2001. http://hdl.handle.net/1721.1/84516.
Texto completoIncludes bibliographical references (leaf 78).
by Paul Clark.
S.M.
M.B.A.
Woolman, Tim. "Eco-product innovation and clean manufacturing technologies : designing support services for small and medium sized enterprises : innovation report". Thesis, University of Warwick, 2011. http://wrap.warwick.ac.uk/42210/.
Texto completoGunnarsson, Daniel y Jonathan Axelsson. "Servitization and its Effects on the Business Model : The Transition from Hardware Products to Software Services in Manufacturing". Thesis, Linköpings universitet, Industriell ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157357.
Texto completoZayati, Ahlem. "Mise en oeuvre des architectures orientées services pour les systèmes d'information industriels". Phd thesis, INSA de Lyon, 2012. http://tel.archives-ouvertes.fr/tel-00828310.
Texto completoSamuel, Glen. "The relationship between leadership and internal customer satisfaction within a motor manufacturing company in Gauteng". Thesis, Rhodes University, 2005. http://eprints.ru.ac.za/151/.
Texto completoChiu, Jen-Ping. "China's embrace of Taiwan : Taiwanese manufacturing and services industries in the Yangtze River and Pearl River Deltas of China". Thesis, Swansea University, 2011. https://cronfa.swan.ac.uk/Record/cronfa42622.
Texto completoAydede, Cem y Tunca Turkoglu. "How to utilize a value-based pricing strategy in service contracts : A descriptive case study of how a Swedish pricing consultancy company optimizes pricing of services for its customers". Thesis, KTH, Industriell Marknadsföring och Entreprenörskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209564.
Texto completoDogan, Yasar. "The influence of shared values in the management of project-based B2B professional relationships". Thesis, University of Bradford, 2016. http://hdl.handle.net/10454/15882.
Texto completoRauschecker, Ursula Maria [Verfasser] y Alexander [Akademischer Betreuer] Verl. "Method to configure agile production networks for personalised products based on customisable manufacturing services / Ursula Maria Rauschecker ; Betreuer: Alexander Verl". Stuttgart : Universitätsbibliothek der Universität Stuttgart, 2020. http://d-nb.info/1215574118/34.
Texto completoNord, Nilsson Lena. "Occupational Health Services Professionals; skills, needs and experiences shared in a learning network : Co-operative inquiry performed in the manufacturing sector". Licentiate thesis, KTH, Ergonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-234294.
Texto completoArbetsmiljöförhållanden kan påverka individer, organisationer såväl som samhälle och de ekonomiska konsekvenserna kan bli omfattande. Arbetsgivaren är ansvarig för arbetsmiljön men ska anlita företagshälsovård (FHV) eller motsvarande om den egna kompetensen inte är tillräcklig. Därför är yrkeskompetens förprofessionerna inom FHV ett viktigt ämne eftersom de tjänster som levereras syftar till att bidra till en bra arbetsmiljö. Det fanns dock inte mycket forskning inom detta områdeoch det fanns ett behov av att belysa vilken yrkeskompetens som behövs inomFHV. Det fanns också behov av att hitta arenor för kunskapsutveckling och kunskapsspridning inom och mellan professioner som arbetar med FHV samt forskare. Ett syfte med denna avhandling var att få en djupare kunskap och förståelse om yrkeskompetens gällande arbetsmiljöingenjörer och ergonomer som arbetar med FHV inom tillverkningssektorn. Ett annat syfte var att få erfarenheter av att använda metoden co-operative inquiry i ett lärande nätverk för FHV-professioner för att utveckla yrkeskompetens. Avhandlingen är baserad på två konferensbidrag och en artikel, alla med kvalitativ inriktning. I forskningen användes metoden co-operative inquiry för att driva ett lärande nätverk. Detta nätverk bestod av sammanlagt tio arbetsmiljöingenjörer och ergonomer anställda inom intern och extern FHV för tillverkningsföretag samt två forskare. Alla i nätverket agerade som medforskare i enlighet med metoden co-operative inquiry. Dialogerna på nätverksmötena analyserades med hjälp av tematisk analys där sex socio-tekniska element användes som teman. Resultaten visade att nätverkets arbetsmiljöingenjörer och ergonomer ville arbeta mer förebyggande i framtiden. För att uppnå detta uttryckte de behov av både teoretiskt baserade argument och kommunikationsförmåga för att övertyga kunderna om fördelarna med detta förhållningssätt. Forskningsbaserad kunskap, praktiska erfarenheter och goda exempel delades och reflekterades över med syfte att integrera den nya kunskapen i dagligt arbete. Innehållet i dialogerna på mötena gällde främst ämnenpå organisationsnivå snarare än detaljer och på individuell nivå. Dialogerna rörde t.ex. samarbete i team inom FHV-företagen och med olika intressenter hos kundföretag, integration av hantering av arbetsmiljöfrågor i befintliga processer, deltagande från tidiga stadier i design- och förändringsprocesser, användning av riskbedömningsverktyg och slutligen kommunikationsförmåga. Metoden co-operative inquiry var ändamålsenlig i det här fallet eftersom nätverket fungerade som en arena för reflektivtlärande.
QC 20180907
WIKIOSH
Ebrahimi, Mojtaba. "Configuration et organisation dynamique du système manufacturier connecté pour un système basé sur l’approche World Class Manufacturing". Thesis, Lyon, 2020. http://www.theses.fr/2020LYSEI059.
Texto completoIn the context of the fourth industrial revolution (I4.0), manufacturing enterprises confront major challenges, in particular, technological, organizational, and methodological transformation as well as the determination of the roadmap to achieve these objectives. Knowing that the Lean Manufacturing approach and its derivative, World Class Manufacturing (WCM), are widely used in manufacturing companies, the evolution of this approach towards I4.0 could be the main key to success. The transformation of approach is one of the important projects of FPT Powertrain Technologies company, in which this CIFRE thesis was carried out. To identify the necessary transformation of the WCM approach and while building on the principles of I4.0, we first proposed creations and/or some modifications in the phases and stages of the technical pillars of WCM. In the second part, the contribution of this work is related to the development of a decision support system for a dynamic organization of production systems. In this respect, we focused on the problem of dynamic sequencing while taking into account real-time data and information about disruptive events. We proposed a mathematical optimization model to determine the optimal production sequencing by considering the dynamic aspect of the system. In parallel, a commercial simulation software, called FlexSim, is used, allowing us to develop a simulation model for the same problem. By using an optimization engine (OptQuest) integrated into FlexSim, we were also obtained a near-optimal solution with a significantly shorter calculation time. The comparison of the obtained results, as well as the advantages, disadvantages, and their applicability in a real manufacturing system, are also discussed
Lutz, Alexandra y Van Nguyen. "Important attributes influencing B2B customer value in the EMS market". Thesis, Karlstads universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-7521.
Texto completoKantola, Jan. "Market Potential Analysis of Producer Services : A Study of Jönköping County". Thesis, Jönköping University, JIBS, Economics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-877.
Texto completoThe purpose of this thesis is to investigate the market potential of producer services in Jönköping County. In relation to the main purpose, the idea is to examine which factors that have a positive impact on the development of a long run qualitative producer service industry in the region.
The favourable location of Jönköping County is one of the main factors for why the county has one of the highest densities of manufacturing firms in Sweden. Moreover, the region has comparative advantages in several products, for an example; wood, rubber, machinery and electronically goods. Earlier research and comparisons with other international manufacturing clusters indicates that these areas tend to contain highly developed producer service industries. The thesis gives a case example of how the beneficial, mutual interaction between the manufacturing and producer service industries works in the car industry in Germany. However, to be able to establish a successful and close relationship between the above mentioned industries, the theoretical framework distinguishes several important factors; for instance, education and infrastructure are assumed to be the two most vital ingredienses. Nonetheless, also the firms’ production milieu and technology affects the successful development of a cluster district. Furthermore,when relating the theoretical assumptions to the descriptive statistics, with the intention to elucidate the industrial structure of Jönköping County, one can differentiate three major producer service sectors, namely; “Transport and mail”, “Consulting, marketing, law” and finally “Rentals of premises, labour and machinery”. Nevertheless, several alarming observations can be noticed concerning the wage level, education intensity, productivity and gross profit percentage within the county’s producer service industry; where all these features are below the domestic average. Nevertheless, the empirical analysis indicates that the region has a varying, but yet a positive market potential in the majority of the county’s municipalities. With correct priorities, Jönköping County has good future prospects to reach a high competitive position, but to accomplish this; the education intensity has to be improved.
Syftet med denna uppsats är att utreda om Jönköpings län besitter marknadspotential inom närindustriella tjänster. I relation till syftet är avsikten också att ta reda på vilka faktorer som kan underlätta utvecklingen av en långsiktig kvalitativ service industri i länet. Den fördelaktiga geografiska positionen är en av faktorerna till varför Jönköpings län har blivit ett av Sveriges industritätaste områden; där regionen har komparativa fördelar i trä, gummi, maskin och elektroniska produkter. Genom tidigare forskning och vid jämförelser med andra internationella tillverkningskluster hävdas det att det finns tydliga tecken på att dessa områden bör innerhålla starkt utvecklade centra för närindustriella tjänster. I uppsatsen nämns framförallt den tyska bilindustrin som ett exempel på hur nära samarbetet mellan tillverkning och service industrin kan bedrivas. För att kunna nå en nära samverkan mellan de nämnda industrierna så pekar teoridelen ut flera viktiga ståndpunkter, där bland annat utbildning och infrastruktur är av allra högsta vikt. Men även företagens produktionsmiljö och teknologi reflekterar hur ett framgångsrikt klusterområde utvecklas. När man därefter relaterar dessa utgångspunkter till den deskriptiva statistiken med syfte att klargöra Jönköpings läns industristruktur, kan man konstatera att den största industritjänsten utgörs av transport och logistik. Därefter följer marknadsföring,redovisning och juridisk rådgivning, medan den tredje och sista tjänsten är uthyrning av lokaler, maskiner och personal. Dock påträffas flera oroväckande iakttagelser gällande lönenivåer, utbildningsintensitet, produktivitet och bruttovinstandelar inom produktionstjänster i länet, då samtliga faktorer hamnar under riksgenomsnittet. Vidare indikerar de empiriska resultaten och analysen på att det finns en varierande men positiv marknadspotential i majoriteten av länets kommuner. Med rätta prioriteringar så finns det således goda framtidsutsikter för att regionen skall kunna skaffa sig en hög konkurrenskraft i framtiden. Men då krävs det framförallt en högre utbildningsgrad bland den arbetsföra befolkningen i länet.
Branger, Jakob. "Standardization perspectives of communication infrastructure of future homes : from automated home to sustainable, healthy and manufacturing home". Thesis, Linköpings universitet, Institutionen för datavetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-122134.
Texto completoNeethling, Marcha. "Corporate social responsibility towards AIDS orphans in South Africa : trends in the motor manufacturing sector and guidelines for corporate action". Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50306.
Texto completoENGLISH ABSTRACT: The HIV/AIDS pandemic is destroying young adults in the prime of their lives. Children not only become orphans, but also gain instant “adult” status – becoming heads of households, breadwinners and customers. Children who fill such roles must be recognised as important stakeholders with regard to business. As limited available estimations suggest that South Africa is home to 800 000 orphans, corporations must realise that it will make good business sense to invest in the country’s AIDS orphans1 today, as these children will constitute both their future clients and employees. This study examines trends in the Corporate Social Responsibility (CSR) initiatives of five major corporations in the South African motor manufacturing sector. AIDS orphans were also involved in the study through participation in three focus group discussions. The evidence reveals that corporations do not recognise AIDS orphans as important stakeholders to business, nor do they see it as their responsibility to carry the burden of care for such children. Orphans felt that corporations in this business sector do not care about their needs and well-being. They regarded companies who were involved in CSR projects in their communities as “caring” and this resulted in the children hosting positive feelings towards involved companies. They even expressed the desire to purchase their brand of motor vehicle, as opposed to competitor’s brands that were not involved (through CSR) in their community, in future.
AFRIKAANSE OPSOMMING: Die MIV/VIGS pandemie is besig om die lewens van jongmense te verwoes. Kinders word nie alleenlik wees gelaat nie, maar word ook oornag volwassenes. Hulle word die hoof van huishoudings, broodwinners en kliënte vir besighede. Kinders wat hierdie rolle vervul moet daarom as belangrike aandeelhouers in die besigheidswêreld erken word. Beperkte skattings veronderstel dat Suid-Afrika tans ongeveer 800 000 weeskinders huisves. Besighede moet, in die lig hiervan, besef dat dit goeie besigheidssin maak om in VIGSWeeskinders1 te belê, aangesien hierdie kinders hul toekomstige kliënte en werknemers is. Hierdie studie ondersoek tendense in besighede se sosiale verwantwoordelikheidsinitiatiewe (“Corporate Social Responsibility Initiatives”), binne die motorvervaardigingsbedryf van Suid- Afrika. VIGS-Weeskinders was ook nouliks by die studie betrokke, deur middel van deelname aan drie fokusgroepbesprekings. Die studie het bewys dat besighede nie VIGSWeeskinders as belangrike aandeelhouers erken nie, en dat dit ook nie as hul plig gesien word om na weeskinders om te sien nie. Weeskinders, daarenteen, was van die opinie dat besighede in dié bepaalde bedryf nie omsien na hul welstand, of probeer om in hul behoeftes te voorsien nie. Kinders het wel besighede wat betrokke is by sosiale verwantwoordelikheidsinitiatiewe in hul gemeenskappe, beskryf as “liefdevol”, en dit het daartoe gelei dat kinders positiewe houdings jeens sulke besighede gehuldig het. Kinders het selfs die behoefte uitgespreek om, eendag eerder handelsmerke se voertuie te koop wat wel sosiale verwantwoordelikheidsinitiatiewe in hul gemeenskappe bedryf, as dié wat niks doen om hul lot te verlig nie.
Novaes, Irlane Regina Moraes. "Atendimento ao cliente na FACT : um estudo de caso". [s.n.], 2005. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264713.
Texto completoDissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica
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Resumo: Este trabalho visa despertar nas Fundações a necessidade na qualidade do atendimento ao cliente interno e externo, o qual poderá ser adaptado a qualquer Organização, como fator diferencial para competitividade. A técnica de estudo de caso, foi aplicada em uma fundação de natureza privada, sem fins lucrativos, com o objetivo de descobrir os parâmetros de qualidade, o índice de satisfação do cliente de forma geral. O resultado só foi possível utilizando o método indutivo, utilizando as técnicas de coleta de dados. No decorrer do trabalho foi identificado além do previsível, variáveis que permitiram ao alcance do objetivo do estudo deste. Os resultados demonstram que as organizações devam priorizar a qualidade em seus produtos e/ou processos de forma constante, descobrindo e redescobrindo o valor a qual o seu cliente lhe atribui, uma vez que o mercado é dinâmico e a concorrência cada vez mais acirrada
Abstract: This work seeks to wake up in the Foundations the need in the quality of the service to the internal and external customer, which the can be adapted any Organization, as differential factor for competitiveness. The technique of case study, it was applied in a foundation of private nature, without lucrative ends, with the objective of discovering the quality parameters, the index of satisfaction of the customer in a general way. The result was only possible using the inductive method, using the data collection techniques. In elapsing of the work it was identified besides the previsible, variables that you/they allowed to the reach of the objective of the study of this. The results demonstrate that the organizations should prioritize the quality in their products and/or processes in a constant way, discovering and rediscovering the value which his/her customer attributed him/her, once the market is dynamic and the competition more and more intransigent
Mestrado
Planejamento e Gestão Estrategica da Manufatura
Mestre em Engenharia Mecânica
Almeida, Leandro Faria. "Análise dos serviços e sua relação com o processo de desenvolvimento de produtos em uma empresa de manufatura". Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-07042010-110708/.
Texto completoThe importance of services to manufacturing companies has grown over the last decades due to several changes in the business environment. Among the aspects related with the offer of services by manufacturing companies is the fact that services are influenced by the decisions taken during the new product development process (NPD). Although, the literature is scarce when it comes to comprehend how this relationship happens. In this way, the objective of this study is to analyze the characteristics of product-related services and the relationship between the NPD process activities and these services through a case study in a manufacturing company of the aerospace industry. The data was collected with the use of a documentary analysis and semi-structured interviews, where the phases of the NPD were described, the service portfolio was identified and classified, the selected services were analyzed and the relationship between the NPD and these services. The results confirmed that all the services that were analyzed are influenced by the decisions of all NPD phases and maps it out. The results were then compared with the existing literature. The identified relationship influence several aspects of the services that were analyzed, such as: the process, the scope, the infrastructure, the costs and people.
Griffiths, Gareth H. "An investigation into the process, context and organisational factors that lead to IS driven sustained competitive advantages in financial services, retailing and manufacturing". Thesis, Loughborough University, 1999. https://dspace.lboro.ac.uk/2134/7185.
Texto completoLi, Zhongtian. "Corporate social responsibility reporting on labour-practice-related issues in China : evidence from five multinational firms operating in the electronics manufacturing services sector". Thesis, Queensland University of Technology, 2016. https://eprints.qut.edu.au/102376/4/Zhongtian_Li_Thesis.pdf.
Texto completoLeón-Guizado, Sheyene, Anthony Castro-Hucharo, Pedro Chavez-Soriano y Carlos Raymundo. "Production Model Under Lean Manufacturing and Change Awareness Approaches to Reduce Order Delays at Small and Medium-Sized Enterprises from the Clothing Sector in Peru". Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/653782.
Texto completoThis study proposes a production model that increases the manufacturing capacity in a small and medium-sized enterprise (SME) of garments with an aim to reduce the nonfulfillment of order deliveries. An assessment has been done and waiting times between production processes have been identified, along with defective products and inefficient work methods. This study proposes the design of a lean manufacturing model under the change management approach, whose methodology comprises five phases. In phase 0, awareness and training sessions are conducted (change management). Then, phase 1 reorganizes the work area (plant layout re-distribution and 5S) and phase 2 seeks better workload balances (line balance and Heijunka implementation). Later, phase 3 standardizes work methods (standardization). Finally, the proposed model will be validated to determine whether the selected operating tools are supported by the awareness that contributes to increasing production. © 2021, Springer Nature Switzerland AG.
Revisión por pares
Booi, Arthur Mzwandile. "An empirical investigation of the extension of servqual to measure internal service quality in a motor vehicle manufacturing setting". Thesis, Rhodes University, 2004. http://hdl.handle.net/10962/d1006139.
Texto completoPetrovski, David y Joao Pedro Pestana. "How an Integrated Offer of Products and Services Enhances Added Value : A case study of Liko AB and Index AB". Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33505.
Texto completoAlahmad, Yaser Y. "Understanding the Relationship between Idealized Influence, Intellectual Stimulation, Inspirational Motivation, Individualized Consideration and Product Innovation among Manufacturing and Services Firms: The Role of Open System". University of Toledo / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1460983654.
Texto completoMelo, Jose Isidro Garcia. "Arquitetura com orientação a serviços para sistemas produtivos teleoperados e dispersos". Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/3/3152/tde-19072011-105101/.
Texto completoThis document is derived from a research that involves the proposal of a service-oriented architecture for a system that integrates and coordinates a set of teleoperated production systems. This system is physically located in a dispersed way and adopts a modeling approach based on a formal tool known as Petri net. This approach structures a procedure to model construction to develop functional analysis of the parts integrating the system and that subsequently are implemented in distributed control architecture. The text presents the motivations for the research regarding the history of development of productive systems (PSs), a review of the literature where, among other aspects, it is shown the approaches of other researchers to ensure the structural flexibility of the PSs; the proposal for an architecture based on a formulation of a service-oriented approach, a proposal for modeling procedure, and an implementation example of these proposals. The development of this work contributes to the area of PSs enabling them to ensure a structural flexibility that facilitates the reconfiguration of the system against changes in the productive environment. In this sense, considering the heterogeneity of PSs, this work proposes a modular approach with service-oriented principles, where two important features are conciliated: high degree of autonomy and global interoperability of the modules. Additionally, the developed proposal ensures a precise specification of the messages exchange among the modules of the PSs.
Edlund, Amanda y Evelynne Geiger. "Challenges with Successful Marketing : A study to identify challenges and opportunities with introducing services of value-added-sales to customers within the prevailing steel manufacturing industry". Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279588.
Texto completoMarknadsföringen utgör en viktig del i den övergripande organisationen när det gäller att introducera ett företagets nya erbjudanden på marknaden. Därför måste kunderna informeras och vara medvetna om företagets hela portfölj för att kunna fatta korrekta beslut som gynnar dem. Ur ett företags perspektiv, ger en utökad portfölj möjligheter att utforska nya marknader och förbättra företagets omfattning. Den växande efterfrågan på ytterligare tjänster möjliggör utveckling av en mer serviceinriktad verksamhet med mervärdesförsäljning för branschen. Således är det av vikt att hitta en lämplig marknadsföringsstrategi som främjar kommunikation och långsiktiga relationer med företagets kunder. Mervärdesförsäljning kan införas i större utsträckning för att upprätthålla konkurrenskraften på marknaden. Syftet med denna studie är att bidra till en ökad förståelse för hur marknadsföring påverkar stålindustriföretag för att förse och informera företagets kunder med mervärdesförsäljning. Utmaningar och möjligheter har identifierats ur medarbetarnas perspektiv när det gäller att införa mervärdesförsäljning, för att senare mildra dem med stödfaktorer för att främja en gynnsam marknadsföring. För att uppfylla forskningsändamålet användes ett fallföretag, som är ett officiellt globalt stålföretag i Sverige, men som nu fokuserar på att utöka sin portfölj mervärdesförsäljning, t.ex. med kompletterande tjänster. Avhandlingen har ett kvalitativt tillvägagångssätt genom att inkludera interna intervjuer med fallföretagets anställda, samt anställda från ett ytterligare företag som har en stark koppling till fallföretaget. Vidare genomfördes en litteraturstudie för att analysera befintliga teorier inom forskningsområdet för att erhålla lämpliga resultat. Resultaten har betonat vikten av utbildning och anständigt förhållande till kunderna. De viktigaste fynden bidrog till faktorer som rör utmaningar med att tillhandahålla mervärdesförsäljning, som syftade till att mildras: Kostnadsfokuserade kunder, Tidskrävande, Intern kunskap, Överträffa kunderna, Internt stöd, och Försäljningsfokus. Följaktligen föreslogs lämpliga stödfaktorer för att främja marknadsföring av försäljning av mervärdestjänster.
Souit, Samira. "Orquestração de sistemas produtivos dispersos". Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/3/3152/tde-26062014-110055/.
Texto completoAccording to trends in demand for customized products with less time-tomarket possible, it is noticeable the need for a composition of productive systems (PSs) with a reconfigurable structure to maintain competitiveness against the increasing challenges of globalized market. This ability to reconfigure involves not only the internal structure of the PS, but also their participation implementing an integrated and coordinated environment in a more complex productive process. Thus, this work presents a supervisory control architecture that integrates and coordinates a set of physically dispersed PSs, whose functionalities are made available as services for the execution of productive processes and, for the supervision and control of dispersed PSs it is adopted the \"orchestration\" technique, through the approach of SOA (Service-oriented architecture), that allows, in case of unavailability of any PS, the selection of another PS according to priority criteria that best meet the requirements for the manufacture of products. This is a solution for dynamic inclusion of PSs into the system. Since the dispersed PS can be characterized as a discrete event system, the functionalities of the parts that compose the proposed architecture is developed according to a design methodology based on Petri Net models, whose properties are explored to evaluate the architecture. Also is presented an illustrative example of the main functionalities of the proposed architecture implemented for dispersed SPs.
PERSSON, ALEXANDER. "Internet of Things and connected home living : -A case study on how manufacturing firms in thekitchen and furniture industry is implementing and developing IoT products and services". Thesis, KTH, Skolan för industriell teknik och management (ITM), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-232442.
Texto completoJaworska, Persson Alexander. "Internet of Things and connected home living : - A case study on how manufacturing firms in the kitchen and furniture industry is implementing and developing IoT products and services". Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209844.
Texto completoKupsch, Florian. "Framework zur dezentralen Integration systemübergreifender Geschäftsprozesse /". Lohmar [u.a.] : Eul, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2858943&prov=M&dok_var=1&dok_ext=htm.
Texto completoLiang, Fan y 梁颿. "Manufacturing of Cloud Services for Order Inquiry". Thesis, 2014. http://ndltd.ncl.edu.tw/handle/c3heg7.
Texto completo義守大學
工業管理學系
102
In the small and medium enterprises likely to have limited manpower and resources, the more difficult to establish and improve the management, if the use of existing integrated management system to help the operation, will facilitate the growth of enterprises. However, large-scale integrated management systems such as Enterprise Resource Planning (ERP), often requires high cost to purchase and subsequent maintenance needs resource requirements and software functionality have too much idle waste generated. Smaller cheap simple standalone software, there are compatibility issues, but also a kind of function or lack of need for additional software to make up. At this time evolved forming cloud services brings new mode of operation, how to assist the development of SMEs through cloud services, will be a very interesting topic. The study will use a combination of cloud service order management applications to help improve the viability of SMEs to implement cloud services, and case studies to illustrate the cloud service model. Finalize orders streamlining perfect cloud architecture, use of resources to achieve autonomy and diversity of cloud services, as well as links and mobile devices function.
Chia, Chia-Ping y 賈加平. "The Mechanisms for Balancing Manufacturing Oriented AIoT Services". Thesis, 2019. http://ndltd.ncl.edu.tw/handle/a2m325.
Texto completo國立臺灣科技大學
資訊管理系
107
Taiwan is known as Manufacturing around the world. According to evidence of WTO, Taiwan’s manufacturing competence exceed average standard. However, along with change of environment recently, the government starts to facilitate the “servitization”. But the process of innovation is very complicated, because the innovation is a burden for the company. It means that company has to invest more resources on the new business. If general manager doesn’t take organizational issues and resource allocation into consideration, just focus on technical revolution, the company will have a big loss in the future. So how to balance the hardship when company wants to innovate is really important. Thus, the research is case study of a specific company which is belong to high technology industry, and apply Ambidexterity theory which is constructed as theoretical base and Dynamic Capability theory to analyze how does company balance hardship in the innovative process which from manufacturing oriented to software field of AIoT services. The finding instructs that this company properly balance the hardship on the four aspect in Ambidexterity theory. The Company use network appropriation and recover internal resource to achieve balance of resource allocation. And build related system to diminish the confliction between different departments in the company, making its strategy can be put into the practice. However, on the field of the strategical implementation, this company not only resiliently develop new service, but also can improve efficiency of assembly line through bricolage and modularity. Also, this company using organizational learning and ability appropriation to achieve the balance of ability between software and hardware, making its implementation can be compatible with strategical direction. if companies want to innovate successfully, it has to balance the dilemma between the original business and new service. In the end of the research, I also summing up the findings, and construct balance mechanism of AIoT Services. Finally, I hope the mechanism can solve the problems which companies will confronted in the process of business transformation or innovation.
Mahadevan, Renuka. "Singapore's growth sectors : the manufacturing and services sectors". Phd thesis, 1998. http://hdl.handle.net/1885/144241.
Texto completoAbramovitch, Ginna. "Manufacturing marginalization: Parenting services from the perspective of parents with mental illness". Thesis, 2015. http://hdl.handle.net/1828/6976.
Texto completoGraduate
Hunag, Mei-Yi y 黃美飴. "The Study of Customer Satisfaction in After-Sales Service of Electronics Manufacturing Services Industry". Thesis, 2009. http://ndltd.ncl.edu.tw/handle/85661884475784457134.
Texto completo國立雲林科技大學
全球運籌管理研究所碩士班
97
The development of the information industry, causing the new consumer electronics products are introduced more constantly. Consumers are getting higher and higher demands for after service, quality, reliability, safety on electronics products. After-sales service is no longer considered only an additional condition, but as an important part of the products. It is also one of the important factors which make consumers consider whether to buy the electronic product. Therefore, electronics manufacturing services need to enhance their ability to integrate and strengthen the capacity in the design, manufacturing technology, logistics integration skill services in order to reinforce industrial competitiveness for brand customers. This study focused on the after-sales service of customer satisfaction from electronics manufacturing services for the brand customer. This study applies PZB service quality measure dimensions and the SERVQUAL scale, the attitude of attributes and customer satisfaction measure dimensions to survey the after-sales service satisfaction from consumer electronics business group via questionnaire. The findings of the study are(1)The service quality and service attitude dimensions have positive relationship with customer satisfaction.(2)The service attitude dimensions are significantly correlated with service quality.(3)The "Commitment of turn around time" needs to re-view and strengthen entire process to enhance customer satisfaction, loyalty and re-purchase willingness.(4)Customers think highly degree of service quality, service attitude and customer satisfaction no matter their geographic location and time difference. Service attitude and service quality is the basic variables of customer satisfaction and have significantly direct impact. The study could be a reference for related companies to do investment, management and improvement in after-sales services field.