Tesis sobre el tema "Interactive Voice Response"
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Brunk, Alexander Crowley. "Interactive Voice Response Polling in Election Campaigns". Thesis, Virginia Tech, 2015. http://hdl.handle.net/10919/51239.
Texto completoMaster of Arts
Jiang, Chaomei. "Integration of interactive voice response unit and outage management system". [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/CJiang2005.pdf.
Texto completoCampbell, Nicole M. "Interactive Voice Response Systems and Reductions in Substance Use in Adults". Ohio University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1258698677.
Texto completoKenttälä, K. (Kalle). "Interactive voice response system and eye-tracking interface in assistive technology for disabled". Bachelor's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201905282194.
Texto completoCommarford, Patrick. "WORKING MEMORY, SEARCH, AND SIGNAL DETECTION: IMPLICATIONS FOR INTERACTIVE VOICE RESPONSE SYSTEM MENU DESIGN". Doctoral diss., University of Central Florida, 2006. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4050.
Texto completoPh.D.
Department of Psychology
Arts and Sciences
Psychology
Chengegowda, Venkatesh. "Analysis of Queues for Interactive Voice and Video Response Systems : Two Party Video Calls". Thesis, KTH, Kommunikationssystem, CoS, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-102451.
Texto completoVideosamtal på mobila enheter är popularisera med tillkomsten av 3G. Den förbättrade nätkapacitet så tillgänglig möjliggör överföring av videodata över Internet. Det har prognos av flera VOIP serviceorganisationer att de nuvarande IVR-system kommer att utvecklas till röst och video Response (IVVR) System. Dock har denna utveckling många tekniska utmaningar på vägen. Arkitekturer för att genomföra kösystem för videodata och standarder för bland konvertering av videodata mellan format som stöds för uppringande är två av dessa utmaningar. Denna avhandling är en analys av köer och media kodkonvertering för IVVRs. En stor insats i detta arbete innebär att bygga en prototyp IVVR kösystem. Systemet är konstruerat med hjälp av en öppen källkod-server som heter Asterisk och MySQL-databas. Asterisk är en SIP-baserad Public Exchange Server (PBX) och även en utvecklingsmiljö för VOIP-baserade IVRs. Funktionella scenarier för SIP session etablering och motsvarande sessionen inställningar för den föreslagna kö modell mäts. Resultaten indikerar att prototypen tjänar som en tillräcklig modell för en kö, även om en betydande fördröjning införs för sessionsupprättandebegäran. Arbetet omfattar även analys av integrering DiaStar™ är en SIP-baserad media kodkonvertering motor till denna kö. Emellertid är detta system inte helt att fungera med DiaStar för media translation. The studie avslutas med ett omnämnande av de områden för framtida arbete med detta system och det allmänna tillståndet i IVVR kö-system i branschen.
Noel, Lauren Elizabeth. "The Role of Health Literacy in Intervention Engagement, Teach Back Performance, and Perceptions of Intervention Components". Thesis, Virginia Tech, 2013. http://hdl.handle.net/10919/23117.
Texto completoMaster of Science
Dulude, Louise. "Usability of interactive voice response systems in real-life tasks performed by old and young women". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/MQ57703.pdf.
Texto completoDulude, Louise Carleton University Dissertation Psychology. "Usability of interactive voice response systems in real-life tasks performed by old and young women". Ottawa, 2000.
Buscar texto completoMiller, Delyana Ivanova. "Interactive Voice Response Systems and Older Adults: Examination of the Cognitive Factors Related to Successful IVR Interaction and Proof-of-Principle of IVR Administration and Scoring of Neuropsychological Tests". Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/24294.
Texto completoOake, Natalie. "The effect of an interactive voice response system on communication of medication and appointment information to patients taking oral anticoagulants". Thesis, University of Ottawa (Canada), 2008. http://hdl.handle.net/10393/28011.
Texto completoLundy, John Jason. "Assessing Psychometric Equivalence of Paper-and-Pencil and Interactive Voice Response (IVR) Modes of Administration for the EQ-5D and the QLQ-C30". Diss., The University of Arizona, 2008. http://hdl.handle.net/10150/193902.
Texto completoBrown, Deana. "Designing technologies to support migrants and refugees". Diss., Georgia Institute of Technology, 2015. http://hdl.handle.net/1853/53849.
Texto completoWahlhuetter, Laura. "Returning to Society: Daily-life stressors in the immediate prison release phase". Thesis, Malmö högskola, Fakulteten för hälsa och samhälle (HS), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-24367.
Texto completoVasiljevic, Zoran. "Participation and Non-Participation in Relation to Psychological Mood, Substance Use and Personality Among Offenders on Parole. A Drop-Out Analysis and a Description of the Research Data in the Research Project Automated Phone Follow-Up in Correctional Services". Thesis, Malmö högskola, Fakulteten för hälsa och samhälle (HS), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-26541.
Texto completoThis study is a part of the research project Automated Phone Follow-Up inCorrectional Services. The overall aim of the research project was to investigate if Interactive Voice Response can be used as tool to investigate, monitor and influence levels of stress, depression, anxiety, and use as well as urge of alcohol and drugs among paroled offenders. IVR is a technology based on automated phone interviews, which means that a computer has been programed to call up, ask questions, record answers and provide a feedback to the paroled offenders. Previous publication from the research project explored if it is possible to use automated phone interviews (IVR) to follow-up the development of stress, psychological mood, and use of alcohol and drugs in paroled offenders during the first 30 days following probation (Andersson et al, 2011). The main aim of this study was to investigate if there were any differences in psychological mood, substance use and personality between paroled offenders that participated in at least one automated phone follow-up and paroled offenders that did not participate in any automated phone follow-up. Another aim of this study was to describe the psychological mood, substance use and personality in the total sample group of paroled offenders. The only significant difference between participants and non-participants in the phone follow-up´s was found for the personality trait guilt. The paroled offenders that participated in the phone follow-up scored significant higher on guilt, a scale measuring feelings of guilt and shame after wrongdoing, cheating, of having bad thoughts. The results of the descriptive analysis showed high levels of substance misuse, depression and anxiety symptoms in the total sample group of paroled offenders. The paroled offenders also scored high on personality scales socialization, impulsivity and monotony avoidance compared to healthy subjects.
Sequeira, Susana Anjos. "Preparation and handling of investigational medicinal products". Master's thesis, Universidade de Aveiro, 2013. http://hdl.handle.net/10773/12556.
Texto completoDuo to all of the challenges related with the production and logistics of the investigational medicinal products, this project aims to make an overview about the development of an investigational medicinal product, and the main details that must be considered in the preparation, packaging, labelling and distribution of investigational medicinal products, in order to provide a quick reference tool in a professional and academic context. A review was made in the international literature to identify studies focusing on development and handling of investigational medicinal products, mainly through PubMed and Medline databases, although it has also resorted to guidelines, some books on the subject, and master and doctoral thesis. Only English language papers were selected. Whenever possible, it were selected the most recent articles. During the development of IMP, solubility, as well as bioavailability assessment and bioequivalence studies, are the most challenging steps in the early phase of preparation of IMPs. Concerning the IMP production, the critical aspects, such as comparators, blinding and package, will determine the success of the entire clinical trial. When the IMP is fully prepared, it enters in the different clinical trials phases, with the aim of providing a range of information, such as efficacy and safety. This whole process must meet a series of requirements previously established, and adequate trained staff, in order to minimize the costs associated with the development of the IMP, as well as accelerate its market entry. It is important to note some limitations in the review. Although there is a wide range of information on the preparation of investigational medicinal products, little information was found on the logistics. In a future work, it would be interesting to further explore the distribution of investigational medicinal products, addressing the main unsatisfactory results of audits, in a clinical trial environment, and find tools and procedures to prevent nonconformities.
Face a todos os desafios relacionados com a produção e logística do medicamento experimental, este projeto tem como objetivo fornecer uma visão geral sobre o desenvolvimento de um medicamento experimental, assim como os principais detalhes que devem ser considerados na preparação, embalagem, rotulagem e distribuição de medicamentos experimentais, de forma a fornecer uma ferramenta de referência rápida em contexto profissional e académico. Foi realizada uma revisão na literatura internacional para identificar estudos com foco no desenvolvimento e distribuição de medicamentos experimentais, principalmente através de bases de dados como o PubMed e Medline, embora também se tenha recorrido a guidelines, e alguns livros e teses de mestrado e doutoramento sobre o objeto de estudo. Foram selecionados apenas artigos na língua inglesa. Sempre que possível, foram selecionados os artigos mais recentes. Durante o processo de desenvolvimento de um medicamento experimental, os estudos de solubilidade, assim como os de biodisponibilidade e bioequivalência, são os maiores desafios nas fases iniciais de desenvolvimento. Atendendo à produção do medicamento experimental, aspectos críticos, como os comparadores, os processos de blinding e embalamento, são determinantes para o sucesso de todo o ensaio clínico. Após a completa preparação do medicamento experimental, este é introduzido nas diferentes fases de ensaio clínico, com o objetivo de fornecer uma ampla informação, como a eficácia e a segurança. Todo este processo deve englobar uma série de requisitos previamente estabelecidos, assim como uma equipa devidamente treinada, de forma a minimizar os custos associados ao desenvolvimento do medicamento experimental, acelerando a sua entrada no mercado. É importante ressalvar que embora exista uma ampla gama de informação sobre a preparação de medicamentos experimentais, foi encontrada pouca informação sobre a logística, sendo fundamental, no futuro, explorar mais a temática da distribuição de medicamentos experimentais, abordando os principais resultados não satisfatórios das auditorias, no âmbito dos ensaios clínicos, e encontrar ferramentas e procedimentos para evitar as nãoconformidades.
Válková, Jana. "Formy zadávání a zpracování textových dat a informací v podnikových IS - trendy a aktuální praxe". Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-114263.
Texto completoNdwe, Tembalethu Jama. "Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa". Doctoral thesis, University of Cape Town, 2011. http://hdl.handle.net/11427/10582.
Texto completoThis research study focuses on the feasibility of using the telephone as a tool for information access in the oral communities of Southern Africa. The OpenPhone and BGR systems are used as case studies and their designs have been influenced by field studies with the targeted users. The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant care-giving information by using a telephone in their native language of Setswana in Botswana, Southern Africa. The BGR system allows soccer fans to access results of recently played matches in Premier Soccer League (PSL) of South Africa.
Brinkel, Johanna [Verfasser]. "A user-centred evaluation of a mobile phone-based interactive voice response system to support infectious disease surveillance and access to healthcare for sick children in Ghana: users’ experiences, challenges and opportunities for large-scale application. Part of a concept and pilot study for mobile phone-based Electronic Health Information and Surveillance System (eHISS) for Africa / Johanna Brinkel". Bielefeld : Universitätsbibliothek Bielefeld, 2020. http://d-nb.info/1204561826/34.
Texto completoMazefsky, Carla Ann. "Emotion Perception in Asperger's Syndrome and High-functioning Autism: The Importance of Diagnostic Criteria and Cue Intensity". VCU Scholars Compass, 2004. http://scholarscompass.vcu.edu/etd/1449.
Texto completoCalvo, Marcos André Ferreira. "Visual Interactive Voice Response (Visual IVR)". Master's thesis, 2015. http://hdl.handle.net/10316/97335.
Texto completoSince the late 1990’s, companies started to introduce interactive voice response (IVR) systems in their call centers. By querying the customer and receiving the option chosen (number pressed), IVR solutions allows these companies to have universal routing of the calling party (customer) to the service that best suits their needs without requiring a live agent, reducing costs and improving customer experience. Nowadays, with the evolution of mobile technologies, most of the callers use some kind of handheld device such as smartphone or a softphone to call these services which are becoming increasingly more capable of receiving media content such as video or image prior, during or after the call is established. This is where the Visual IVR concept appears as an improved interface for the traditional IVR system by adding rich-media to the user experience, increasing user engagement and proficiency. With the added capability of displaying information and interactive menus to the user, not only can Visual IVR service provider benefit, but also call experiences can be enhanced and improved. This internship focuses on the development of a service to share visual enriched content to VoIP capable devices. The main goal is not only to create a way of sharing this content in the Visual IVR context but also in the context of a normal call between two capable devices.
"The impact of voice characteristics on user response in an interactive voice response system". Thesis, 2009. http://hdl.handle.net/1911/61809.
Texto completo何依信. "A study of mobile interactive voice response system". Thesis, 2007. http://ndltd.ncl.edu.tw/handle/87097402500905024975.
Texto completo國立交通大學
電機學院通訊與網路科技產業專班
95
The purpose of this research is to develop an interactive voice response system that allows drivers to use voice-controlled commands to access the information server through the internet. We first implement a distributed speech recognition system, in which speech features extracted from a local front-end are transmitted through a data channel to a remote back-end recognition server. Another important issue to address is the playout buffer design, which is often used at the receiver to smooth out the jitter for timely reconstruction of the speech. We formulate the adaptive playout scheduling of multiple voice streams as a constrained optimization problem that leads to a better balance between end-to-end delay and packet loss. Also proposed is a perceptually motivated optimization criterion and a practically feasible algorithm for the playout buffer design.
Lima, Eduardo Filipe Leite da Cunha. "Interactive Voice Response para Call Center de Táxis". Master's thesis, 2014. https://repositorio-aberto.up.pt/handle/10216/78207.
Texto completoLima, Eduardo Filipe Leite da Cunha. "Interactive Voice Response para Call Center de Táxis". Dissertação, 2014. https://repositorio-aberto.up.pt/handle/10216/78207.
Texto completoKuo, Hung-Chieh y 郭宏傑. "Research of Call Center Interactive Voice Response System and Operation". Thesis, 2007. http://ndltd.ncl.edu.tw/handle/44949235302119133203.
Texto completo元智大學
資訊管理學系
95
Banking business has been realized that marketing depends on the quality and result of their service. The functionality of call center is not only providing service to their customers, but also creating profit for banks. When a customer makes a phone call to a call center, Interactive Voice Response system(IVR) will be the first service to serve the customer, therefore the construction and operating of IVR determining the achievement of the call center. To make a comprehensive survey of IVR service analysis procedure found that less analysis procedure is designed to be aimed at analysing each variables of IVR systems, so this research collects data from on-line database of IVR to analysis the real IVR operating situation. This research identified the relationship between variables and behavior, the variables includes time variables and operation variables, and the behavior includes each service type, especially the behavior of route to customer service agent. This research also to probe into the trend of IVR operation and the factor that causes the behavior of route to agent, explored the possible question among them, and then propose improving and managing suggestions to offer the call center in resource distribution of the hardware、personnel allocating and IVR design.This research uses three kind of dependent-variables:Service Type、Service Category and Route to Agent,and two kind of dependent variables: time and operation to analysis. The conclusion shows that time variables will effect the IVR services, and operational variables also effect the result of IVR services, especially on the behavior of Route to Agent.
Qwabe, Olwethu. "The adoption of interactive voice response for feeding scheme programme monitoring". 2014. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001592.
Texto completoThe Department of Education should be contributing to the South African government's objective to provide a better life for all. However, the provision of education to all is hampered by the fact that a significant majority of the South African population is plagued by high levels of poverty resulting in learners attending school without having had a nutritious meal. Consequently, the provision of food in South African schools, as a lead project of the Reconstruction and Development Programme, referred to as the 'feeding scheme', was introduced. This project aimed to improve both health and education by fighting malnutrition and improving the ability of learners to concentrate during lessons. The South African government provides the funds for the school feeding programme for learners from primary to secondary schools and the Department of Education spends a large amount of money on this programme nationally. However, there is no precise data showing how successful the feeding programme is. In order for the Department of Education to meet its objectives, it is recommended that an efficient system be developed for keeping records of all the reports. It is thus critical to explore the potential use of technologies, such as interactive voice response systems. The interactive voice response solutions have the potential to assist the Department of Education in monitoring and evaluating the school feeding programme in timely, accurate and reliable ways. This research aims to evaluate how this interactive voice response system can be implemented to effectively enhance the monitoring of the feeding programme in South African schools.
Chen, Yu-Ching y 陳宇菁. "Constructing an Interactive Voice Response Mechanism for Long-Term Care Service". Thesis, 2014. http://ndltd.ncl.edu.tw/handle/15610193475111250790.
Texto completo國立臺北護理健康大學
資訊管理研究所
102
The population aged over 65 is rapidly growing worldwide. It has increased the demand for long-term care. The ultimate goal of health care for elders in long-term care institutes is not only to extend life but to raise their quality of life. However, the World Health Organization Quality of Life-BREF was designed as a self-administered questionnaire. It cannot be applied to elders who are unable to read. Through the help of information and communication technology, human can use natural language to communicate and interactive with machines. Thus, this study develops an interactive voice response mechanism to measure the quality of life based on the WHOQOL-BREF questionnaire. It displays the questionnaire in the form of voice and uses voice recognition to collect answers from the elders. The user-friendly interface requires neither visual attention to read questionnaire nor the use of hands to write answers. Through natural voice and easy access interface, this mechanism can assist elders to complete the questionnaire independently. The major advantages of self-administration assessment over face-to-face interview are the reduced number of reviewer and time Also, the result of the questionnaire better reflects the truth of respondents’ feeling or thought. In the beginning phase of the experiment, 31 cases responded to the questionnaire. The result shows that this mechanism is reliable and valid in assessing quality of life of long-term institutes’ elderly. This mechanism can also perform statistical analysis which is shown in visual graphs to give advice on making clinical decisions to improve the quality of medical care. In the future, we attempt to increase the number of cases involved in the study to understand the quality of long-term care and to boost the development of long-term care.
Corkrey, Stephen Ross. "Exploring the use of interactive voice response as a population health tool". 2002. http://www.newcastle.edu.au/services/library/adt/public/adt-NNCU20030527.052149/index.html.
Texto completoCorkrey, Stephen Ross. "Exploring the use of interactive voice response as a population health tool". Thesis, 2003. http://hdl.handle.net/1959.13/25025.
Texto completoPhD Doctorate
Corkrey, Stephen Ross. "Exploring the Use of Interactive Voice Response as a Population Health Tool". 2003. http://hdl.handle.net/1959.13/25025.
Texto completoPhD Doctorate
Balakrishna, Mithun. "Exploiting high-level knowledge resources for speech recognition with applications to interactive voice response systems /". 2007. http://proquest.umi.com/pqdweb?did=1421626561&sid=4&Fmt=2&clientId=10361&RQT=309&VName=PQD.
Texto completoChang, Tsung-Chuan y 張聰泉. "The Interactive Voice Response System with Functions of Speech Recognition and Synthesis based on VoiceXML". Thesis, 2003. http://ndltd.ncl.edu.tw/handle/01251913527754000130.
Texto completo國立高雄第一科技大學
電腦與通訊工程所
91
The telephone network is today''s most widely usedcommunication tool. Utilizing telephone for informationaccess, however, usually requires interactive with machine and human. The most traditional method is done through keystrokes notifying the information supplier what information to obtain.This type of primitive interaction method is inconvenient,the action of keyboard entry is cumbersome especially in the current rapid development of mobile communication. The ability to develop a human machine interface capable of accepting the user''s spoken dialog will fulfill the optimal dialog model desired by information suppliers. This dialog model includes the features to automatically recognize the user''s spoken language, and to synthesize voice for transformation of alphanumeric data into voice information. The objective of this work is to integrate speech recognition and synthesis. The integration of speech recognition and synthesis in this research is based on VoiceXML language specification, a technology jointly developed by IBM, AT&T, Lucent, Motorola, and other companies to allow consumers surf the web by means of voice interaction. The most notable advantage of the specification published by W3C is easy integration of Automatic Speech Recognition and Synthesis, and easier control and arrangement of dialog flow. These features make it suitable for developing voice application languages. To make voice applications more flexible, JSP language is utilized to dynamically generate VoiceXML files. This combination will enable more effective and more flexible development of voice applications. In this work we discuss VoiceXML language grammar rules,and articulate the interrelations of each dialog control elements. In-depth discussion on the related technologies supported by J2EE, especially the combined application of JSP and JavaBeans, enables more dynamic application of these related languages in developing voice application systems. Finally we discuss the design concepts of voice user interface, and analyze the structure of dialog flow. We compile a popular standard dialog control model and integrate it in a VoiceXML aided design network. It allows designers to conveniently query the needed design information and to apply the standard model, and to provide a real test environment to facilitate development of voice application systems. In our experiments we apply the research on related languages as described above by constructing an automatic Voice Response Central System for computer training courses to verify our research results, and build a Interactive Voice Response Central System with function of Speech Recognition and Synthesis using VoiceXML as the development language.
Gunawardena, Subodha. "Voice Capacity and Data Response Time in Cognitive Radio Networks". Thesis, 2013. http://hdl.handle.net/10012/7536.
Texto completoChung, Ruey-Huah y 鍾瑞華. "A Data Mining Based Approach to Interactive Voice Response System in Call Center – As an Example of Banking". Thesis, 2006. http://ndltd.ncl.edu.tw/handle/04356185054261033580.
Texto completoVeiga, Hugo Alexandre Carvalheira. "A comprehensive IVR (Interactive Voice Response) analysis model using online analytical processing (OLAP) on a multidimensional data cube". Master's thesis, 2014. http://hdl.handle.net/10400.6/5839.
Texto completoA Private Branch eXchange (PBX) é uma ferramenta indispensável no mundo dos negócios. As centrais telefónicas permitem que os funcionários realizem chamadas internas entre telefones, ou façam chamadas para a rede externa, também conhecida como Public Switched Telephone Network (PSTN). Com o aumento sistemático da utilização da Internet, há um interesse acrescido em entender quais os serviços que são oferecidos nas redes baseadas em Internet Protocol (IP). Um destes serviços é o Voice over IP (VoIP). O Enterprise Courier é um software IP PBX comercial para VoIP baseado na aplicação de código aberto Asterisk, que opera sobre Linux. O IP PBX Enterprise Courier suporta vários protocolos e serviços, por exemplo o Interactive Voice Response (IVR). O Cisco Unified Communications Manager (CUCM) também chamado de CallManager, é um sistema de processamento de chamadas IP, ou IP PBX, desenvolvido pela Cisco Systems. O CUCM permite fazer a gestão e operação de todos os componentes ativos de voz, incluindo telefones, gateways, equipamentos de conferência entre outros. Estes sistemas coexistem na rede de gestão de comunicações de voz da Universidade da Beira Interior (UBI), sendo que o sistema automatizado utilizado para o encaminhamento de chamadas dos Serviços Académicos na UBI utiliza a tecnologia IVR. Este serviço da UBI é uma das formas que os clientes da Universidade (alunos e não alunos) têm para obter informações e resolver questões de forma rápida e simples usando o telefone. Por ser um importante ponto de interface entre a universidade e a comunidade, a monitorização e análise de desempenho do IVR são essenciais para o funcionamento eficaz e gestão de recursos humanos atribuídos a este serviço, o que torna a tarefa de extrair os dados do sistema de VoIP e apresentá-los de forma a poder extrair deles informação útil à gestão, o centro deste trabalho de investigação. Para a análise dos dados, foi usada uma técnica de análise multidimensional de dados a longo prazo, necessária para uma compreensão abrangente da evolução e qualidade de serviço prestada ao cliente tendo como objetivo a melhor experiência possível por parte do cliente. Neste trabalho, propomos um novo modelo de análise de IVR para grandes volumes de dados acumulados ao longo de um extenso período de tempo. O IVRCube é um modelo de análise utilizando online analytical processing (OLAP) num cubo de dados multidimensional que fornece uma forma fácil e rápida de construir um sistema de análise multidimensional para avaliação exaustiva e pormenorizada dos dados ao longo do tempo. A viabilidade e aplicabilidade deste modelo são validadas, uma vez que o modelo de análise IVRCube proposto é implementado e aplicado ao serviço de contacto telefónico (IVR) dos Serviços Académicos da UBI.
Mehra, Gaurav. "Developing and testing an effective interactive voice response (IVR) system for the Workers’ Compensation Board of British Columbia". Thesis, 1999. http://hdl.handle.net/2429/9198.
Texto completoLiu, Yen-Ling y 劉妍伶. "USING “INFORMATION SYSTEM SUCCESS MODEL” AND “TECHNOLOGY ACCEPTANCE MODEL” TO EXPLAIN THE USAGE BEHAVIOR OF THE “INTERACTIVE VOICE RESPONSE”". Thesis, 2017. http://ndltd.ncl.edu.tw/handle/41896269771785665650.
Texto completo大同大學
事業經營學系(所)
105
With the development of information technology, customer post-purchase service have become from the traditional face-to-face direct service to the indirect service which based on information system. The information system service (e.g., interactive voice response) may not only bring the convenience to customers and induce customers’ satisfaction, but may help firms to facilitate the effectiveness of customer relationship management. This study aimed to use “Information System Success Model” and “Technology Acceptance Model” to integrate the antecedences of customers’ interactive voice response usage behavior. A survey was conducted by using convenience sampling to test the hypotheses. This study targeted the customers who ever used the interactive voice response as research samples. Totally, 250 valid questionnaires were collected. The research results verified that the “system quality”, “information quality”, and “service quality” of interactive voice responses significantly and positively influence “usage attitude” and “usage intention”. Besides, “perceived ease of usage” and “perceived usefulness” of interactive voice responses significantly and positively influence “usage attitude” and “usage intention”. Finally, the “usage attitude” of interactive voice responses significantly and positively influence “usage intention”.
Hsieh, Chinglin y 謝靜琳. "Data Mining in the Application of Interactive Voice Response System - Results from a Bank’s Credit Card Call Center in Taipei". Thesis, 2007. http://ndltd.ncl.edu.tw/handle/17472927703087488316.
Texto completo輔仁大學
管理學研究所
95
The establishment of call centers in the banking industry has developed rapidly in recent years. According to a study by Purdue University, the average labor accounts over 60% of the total cost of the call center in a bank. Accordingly, banks are focused on decreasing the manpower required to operate their call centers. In order to reach this goal, many banks choose to establish the IVR system in their call center to receive customers’ phone calls automatically, instead of hiring customer service personnel to answer the phone calls manually. However, most IVR systems seem to be built with complicated options that easily cause inconvenience for the customers. In these cases, rather than playing an efficient role to assist the call center in the bank, the IVR may result in the loss of customers, due to the IVR’s complication and inconvenience to the customers. Therefore, it is essential for the bank to identify those target customers who may use the IVR system, in order to better design the IVR system in the call center. This study uses data mining classification techniques during to identify the factors which may influence the bank customers in using the IVR system as well as their characteristics. The results showed assist banks to facilitate the promotion and increasing the efficiency of the IVR systems.
Holmes, Danae. "Vote-By-Phone: Usability of an IVR Voting System with Adjustable Audio Speed". Thesis, 2013. http://hdl.handle.net/1911/71967.
Texto completoHsieh, Kuo-Feng y 謝國豐. "Analyzing the User’s Behavioral Intention to Accept the Interactive Voice Response System of Call Center - Take the ChungHwa Telecom 123 Service Lines as An Example". Thesis, 2008. http://ndltd.ncl.edu.tw/handle/12666548689377032911.
Texto completo開南大學
物流與航運管理學系
97
Customer's service centre (Call Center) It is an enterprise that understands market present situation and maintains customer's relation best channel. When being in the customer service centre of customer's calls , It is an Interactive Voice Response system (IVR) that serves the customer to reply the system at first . Because too many business projects, Because of business item being too many, in addition, the pronunciation procedure is simple and easy to use to design incompletely, cause users to wonder how to operate and hang up the telephone of serving. So if can think in terms of user which key factors can influence users to continue using the service of the customer service centre? IVR will take the extremely important role. This research is by way of Technology Acceptance Model ( TAM) Based on. combination Subjective Norm of the (Theory of Reasoned Action, TRA), probe into three hundred fifty Chunghwa Telecom customers and face acceptance degrees of sample investigation of going on that Service center to 123 call center sevices, retrieve two hundred twenty eight shares of effective questionnaire. And through the (Structural Equation Modeling, SEM ) with the statistical analysis of LISREL software. The result of study is found, user's influence factor to the service of the pronunciation: The Attitude Toward Using, Subjective Norm can predict the Behavior Intention to Use effectively, among them the strongest with the prediction strength of the Attitude Toward Using, secondly it is a Subjective Norm; Getting Perceived Usefulness with Perceive Ease of Use can predict Attitude Toward Using and Perceive Ease of Use prediction strength than Perceived Usefulness high effectively. This research faces and analyses from the user that uses the pronunciation to serve the systematic influence factor, and an basis consulted of person who does this result as channeling into or popularizing the customer service system soon telecommunication industry.
Calabrese, Viviane. "Étude du mécanisme de régulation de la sénescence et de p53 par la protéine SOCS1". Thèse, 2012. http://hdl.handle.net/1866/6306.
Texto completoIn response to different stress, three anti-proliferative mechanisms, namely apoptosis, also called programmed cell death, transient growth arrest and senescence, prevent the cells from cumulating mutations that can lead to uncontrolled proliferation and, eventually, to tumor development. Regulation of these mechanisms requires the activation of proteins called tumor suppressors. One of them, p53, is a transcription factor whose stabilization and activation lead to an increase in expression of genes directly implicated in cell cycle arrest. In the past years, studies about p53 showed how much its function is complex and with how many signaling pathways and proteins it cooperates to maintain genome integrity. Thus, studying the activation mechanisms of p53 is essential to understand its regulation and, thereby, to prevent tumor development and to elaborate new strategies for cancer treatment. The first aim of this thesis is to show a new activation mechanism of p53 and of senescence by the protein SOCS1, a suppressor of cytokine signaling. This mechanism implies a direct interaction between the two proteins, specifically between the SH2 domain of SOCS1 and the N-terminal transactivation domain of p53. SOCS1 also interacts with the DNA damage-regulated kinases ATM and ATR via its C-terminal domain, which contains a SOCS Box, to facilitate the phosphorylation of p53 on its serine 15. Thus, by interacting at the same time with p53 and ATM, SOCS1 contributes to stabilization and activation of p53. In accordance with this model, SOCS1 inhibition in human normal fibroblasts decreases the number of senescent cells in which the activated oncogene STAT5A is expressed and reduces p53 nuclear accumulation in these cells. In the same way, T cells from Socs1-/-Ifnγ-/- mice are less likely to undergo apoptosis than T cells from Socs1+/+Ifnγ+/+ mice, after exposure to γ radiation. In both contexts, the expression of p53 target genes is decreased, which indicates that SOCS1 is implicated in p53 activation in vivo. This thesis also aims to show the role of SOCS1 in the activation of other transcription factors and, thereby, to show that it can act as a more general regulator of transcription. A detailed study of the interaction between SOCS1 and p53 showed that the transactivation domain II of p53 (amino acids 36-67) is sufficient for the interaction. Specifically, it seems that tryptophan 53 (W53) and phenylalanine 54 (F54) are essential for the interaction. A structural analysis of this p53 region highlights an acid transactivation domain actually conserved in many others transcription factors, such as p63, p73 and E2F1. In accordance with this observation, SOCS1 is able to interact with both proteins. Thus, the capacity of SOCS1 to interact with p53 and to regulate its activity may extend to other transcription factors. The mechanism showed in this thesis contributes to the understanding of p53 regulation and highlights a new function for the SOCS1 protein. Indeed, until now, SOCS1 was mostly known to be a negative regulator of the JAK/STAT pathway. Moreover, this new role for SOCS1 explains how an aberrant cytokine signaling can trigger senescence or apoptosis. Finally, the fact that SOCS1 can regulate different transcription factors allows us to consider it as a general regulator of transcription factors containing an acid transactivation domain.