Literatura académica sobre el tema "INFLUENCE ON CUSTOMERS"
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Artículos de revistas sobre el tema "INFLUENCE ON CUSTOMERS"
Hüttel, Björn A., Zelal Ates, Jan Hendrik Schumann, Marion Büttgen, Stephanie Haager, Marcin Komor y Julian Volz. "The influence of customer characteristics on frontline employees’ customer need knowledge". Journal of Services Marketing 33, n.º 2 (8 de abril de 2019): 220–32. http://dx.doi.org/10.1108/jsm-11-2017-0367.
Texto completoCurth, Susanne, Sebastian Uhrich y Martin Benkenstein. "How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior". Journal of Services Marketing 28, n.º 2 (6 de mayo de 2014): 147–58. http://dx.doi.org/10.1108/jsm-08-2012-0145.
Texto completoColm, Laura, Andrea Ordanini y A. Parasuraman. "When Service Customers Do Not Consume in Isolation". Journal of Service Research 20, n.º 3 (24 de enero de 2017): 223–39. http://dx.doi.org/10.1177/1094670517690025.
Texto completoHolmqvist, Jonas, Duncan Guest y Christian Grönroos. "The role of psychological distance in value creation". Management Decision 53, n.º 7 (17 de agosto de 2015): 1430–51. http://dx.doi.org/10.1108/md-06-2014-0335.
Texto completoSantos Branca, Sanzinha dos, Luh Komang Chandra Dewi y Augusto da Conceição Soares. "The Effect Of Innovation Product, Service Quality To Customer Satisfaction And Customer Loyalty Of Banco Nacional De Comercio Timor-Leste/BNCTL Dili". ABM : International Journal of Administration, Business and Management 2, n.º 2 (7 de diciembre de 2020): 149–68. http://dx.doi.org/10.31967/abm.v2i2.396.
Texto completoSeptyarini, Dewi Nur, Gusti Noorlitaria Achmad y Adjie Sofyan. "THE EFFECT OF SENSORY STIMULI ON INCREASING CUSTOMER SATISFACTION AND CUSTOMER ADVOCACY BANKALTIMTARA USING THE Stimulus ORGANISM RESPONSE (SOR) MODEL". International Journal of Economics, Business and Accounting Research (IJEBAR) 6, n.º 2 (24 de junio de 2022): 752. http://dx.doi.org/10.29040/ijebar.v6i2.5032.
Texto completoYadav, Brijesh Kumar y Abhijeet Singh. "Analyzing the Influence of Customer Relationship Management on Firm Performance". International Journal of Customer Relationship Marketing and Management 5, n.º 3 (julio de 2014): 69–97. http://dx.doi.org/10.4018/ijcrmm.2014070105.
Texto completoLisovskaya, Ekaterina, Ekaterina Fedorova, Radmir Salimzyanov y Svetlana Moiseeva. "Resource Retrial Queue with Two Orbits and Negative Customers". Mathematics 10, n.º 3 (20 de enero de 2022): 321. http://dx.doi.org/10.3390/math10030321.
Texto completoFIRMANSYAH, Bertoto Eka y Budhi HARYANTO. "THE STRATEGY FOR IMPROVING THE CUSTOMERS LOYALTY OF KAI AGRO PARAHYANGAN". Modern Management Review 26, n.º 3 (29 de septiembre de 2021): 69–78. http://dx.doi.org/10.7862/rz.2021.mmr.18.
Texto completoHilda Zannuba, Silvanda y Dian Prawitasari. "PENGARUH GAYA HIDUP DAN KUALITAS PELAYANAN MELALUI KEPUASAN KONSUMEN TERHADAP MINAT BELI ULANG". Jurnal Fokus Manajemen Bisnis 12, n.º 2 (23 de octubre de 2022): 176–93. http://dx.doi.org/10.12928/fokus.v12i2.6640.
Texto completoTesis sobre el tema "INFLUENCE ON CUSTOMERS"
Tombs, Alastair. "The social-servicescape : influence of other customers on customers present /". [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18760.pdf.
Texto completoFiorentino, Daniela <1995>. "How do food-bloggers influence customers' food choices?" Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/15943.
Texto completoBaeshen, Yasser Ali Mohammed-Saleh. "Investigating website design factors that influence customers to use third-party websites for booking hotels : the Saudi customers' perspective". Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/15467.
Texto completoMeesook, Jeerapa y Jittavadee Boonkhet. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden". Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6248.
Texto completoTitle: The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality. A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden
Problem Statement: How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?
Purpose: The main purpose of this research is to find out how a service company can measure Thai customer satisfaction and which factors to consider in order to improve their service qualities with respects to cultural dimensions.
Theory and Method: The research is based on the quantitative approach in the form of questionnaires. The structure is developed in accordance to the Service Quality Gap of measuring Thai customer satisfaction by comparing their expectation and perception of service during and after service approach.
Conclusion: From elaborate results of the distributed questionnaires, Thai customers are flexible and have integrated into the Swedish culture; therefore the current level of bank service approach is appropriate to their needs.
Tobias Eltebrandt
Boonkhet, Jittavadee y Jeerapa Meesook. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden". Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6267.
Texto completoTitle: The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality.
Problem Statement: How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?
Purpose: The main purpose of this research is to find out how a service company can measure Thai customer satisfaction and which factors to consider in order to improve their service qualities with respects to cultural dimensions.
Theory and Method: The research is based on the quantitative approach in the form of questionnaires. The structure is developed in accordance to the Service Quality Gap of measuring Thai customer satisfaction by comparing their expectation and perception of service during and after service approach.
Conclusion: From elaborate results of the distributed questionnaires, Thai customers are flexible and have integrated into the Swedish culture; therefore the current level of bank service approach is appropriate to their needs.
Tobias Eltebrandt
Prithivirat, Arvind y Dominik Grzechnik. "The Influence of Chocolate and Wafer on customers : An Application of Kansei Engineering". Thesis, Linköpings universitet, Maskinkonstruktion, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72680.
Texto completoJung, Sang Uk. "Identifying high value customers in a social network: individual characteristics vs. social influence". Diss., University of Iowa, 2012. https://ir.uiowa.edu/etd/3322.
Texto completoHedström, Joakim, David Högqvist y Christian Piri. "Sensory Marketing - Does music influence customers? : Effects of music on customer behaviour, emotions and perceived atmosphere towards a specific product category". Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44083.
Texto completoWalters, Mariëtte Louise. "The influence of culture on customers' complaint behaviour pertaining to service failures / by Mariëtte Louise Walters". Thesis, North-West University, 2010. http://hdl.handle.net/10394/4416.
Texto completoThesis (M.Com (Marketing Management))--North-West University, Potchefstroom Campus, 2011.
Hveem, Anna y Josefine Szasz. "Third-party certifications influence on online trust : A quantitative study of the Swedish customers perspective". Thesis, Karlstads universitet, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-70780.
Texto completoLibros sobre el tema "INFLUENCE ON CUSTOMERS"
The 7 universal laws of customer value: How to win customers & influence markets. [Burr Ridge, IL: Irwin Professional Pub.], 1996.
Buscar texto completoLikeonomics: How to establish influence, create passionate customers, and become the most trusted expert in your field. Hoboken, N.J: John Wiley & Sons, 2012.
Buscar texto completoGarner, Denise. What specific factors influence credit card selection by UK customers, and how are these reflected in the marketing initiatives of providers. Oxford: Oxford Brookes University, 2000.
Buscar texto completoInfluence with ease. Calgary, Alberta: JC Mowatt Seminars, 2008.
Buscar texto completoKrüger, Franziska. The Influence of Culture and Personality on Customer Satisfaction. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-12557-8.
Texto completo1907-, Thorne Samuel Edmund y Woodbine George E. 1876-1953, eds. On the laws and customs of England. Buffalo, N.Y: W.S. Hein, 1997.
Buscar texto completo1945-, Skrzynecki Peter, ed. Influence: Australian voices. Sydney: Anchor, 1997.
Buscar texto completoDavid, Nicholls. Red alder kitchen cabinets: How does application of commercial stains influence customer choice. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2006.
Buscar texto completoThe impact of Rome on cult places and religious practices in ancient Italy. London: Institute of Classical Studies, School of Advanced Study, University of London, 2015.
Buscar texto completoWally, Wood, ed. The relationship edge: The key to strategic influence and selling success. 3a ed. Hoboken, N.J: Wiley, 2011.
Buscar texto completoCapítulos de libros sobre el tema "INFLUENCE ON CUSTOMERS"
Camelis, C., F. Dano, V. Hamon y S. Llosa. "How Other Customers Influence Customer Satisfaction During the Service Delivery". En The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World, 377–80. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-50008-9_103.
Texto completoDevasena, S. Valli. "Influence of Gender of Customers on Service Quality". En Lecture Notes in Electrical Engineering, 639–45. Berlin, Heidelberg: Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-662-47200-2_67.
Texto completoThümmel, Sabine. "The Influence of Service Quality on the Customers’ Behaviour". En Operations Research ’91, 618–20. Heidelberg: Physica-Verlag HD, 1992. http://dx.doi.org/10.1007/978-3-642-48417-9_170.
Texto completoChen, Mo, Jingdong Chen, Yuezhen Wan y Jiawei Liu. "The Influence of Brand Stories on Customers’ Purchase Intention". En Proceedings of the Fifteenth International Conference on Management Science and Engineering Management, 744–57. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-79206-0_56.
Texto completoMüller, Andrea, Selina Anke, Sabrina Herrmann, Pia Katz, Christina Leuchtweis, Christina Miclau, Sandra Wörner y Oliver Korn. "Measuring the Influence of User Experience on Banking Customers’ Trust". En HCI in Business, Government, and Organizations, 382–95. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91716-0_30.
Texto completoStibe, Agnis y Harri Oinas-Kukkonen. "Using Social Influence for Motivating Customers to Generate and Share Feedback". En Persuasive Technology, 224–35. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07127-5_19.
Texto completoIonescu-Somers, Aileen. "Corporate Customers and Suppliers: How Companies Influence Other Companies On Corporate Sustainability". En Inside the Mind of the Stakeholder, 260–83. London: Palgrave Macmillan UK, 2006. http://dx.doi.org/10.1007/978-1-349-58265-5_12.
Texto completoRogić, Sunčica, Ljiljana Kašćelan y Vladimir Đurišić. "Estimating Customers’ Profitability: Influence of RFM Attributes, Web Metrics and Product Data". En Marketing and Smart Technologies, 293–304. Singapore: Springer Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-9268-0_24.
Texto completoGiasi, William Reynaldo, Christina Rahardja y Dudi Anandya. "Factors Affecting Fashion Product Customer Satisfaction". En Proceedings of the 19th International Symposium on Management (INSYMA 2022), 856–63. Dordrecht: Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_107.
Texto completoAnggraeni, Adilla y Sunita Dhillon. "How Does Customer Experience in a Traditional Fast Fashion Retail Setting Influence Customer Traditional and Electronic Word-of-Mouth Intention?" En Proceedings of the 19th International Symposium on Management (INSYMA 2022), 987–95. Dordrecht: Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_123.
Texto completoActas de conferencias sobre el tema "INFLUENCE ON CUSTOMERS"
Canós Darós, Lourdes, Mais Hamdan y Ester Guijarro. "Factors that influence the people to provide an online review". En INNODOCT 2022. Valencia: Editorial Universitat Politècnica de València, 2023. http://dx.doi.org/10.4995/inn2022.2022.15714.
Texto completoCanós Darós, Lourdes, Mais Hamdan y Ester Guijarro. "Factors that influence the people to provide an online review". En INNODOCT 2022. Valencia: Editorial Universitat Politècnica de València, 2023. http://dx.doi.org/10.4995/inn2022.2023.15714.
Texto completoHu, Nan, Ling Liu, Bin Chen y Jialie Shen. "How to influence my customers?" En Proceeding of the 17th international conference. New York, New York, USA: ACM Press, 2008. http://dx.doi.org/10.1145/1367497.1367684.
Texto completoTerry, Julian y Craig Standing. "Do Project Manager’s Utilise Potential Customers in E-Commerce Developments?" En InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2758.
Texto completoLin, Kangcheng y Harrison M. Kim. "Investigate the Influence of Online Ratings and Reviews in Purchase Behavior Using Customer Choice Sets". En ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/detc2021-70806.
Texto completoZhao, Zhojun y Jairo Gutierrez. "Customer Service Factors Influencing Internet Shopping in New Zealand". En InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2837.
Texto completoFu, J. Sophia, Zhenghui Sha, Yun Huang, Mingxian Wang, Yan Fu y Wei Chen. "Two-Stage Modeling of Customer Choice Preferences in Engineering Design Using Bipartite Network Analysis". En ASME 2017 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/detc2017-68099.
Texto completoGregurec, Iva, Lucija Tomašek y Larisa Hrustek. "Complexity of Creating Customer Experience under the Influence of Digital Transformation". En Seventh International Scientific-Business Conference LIMEN Leadership, Innovation, Management and Economics: Integrated Politics of Research. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2021. http://dx.doi.org/10.31410/limen.s.p.2021.111.
Texto completoAdilla, Farra, Farah Diyana, Nur ‘Ain ‘Afifah y Sharina Osman. "The Factors That Influence The Customers’ Intention To Online Business". En Proceedings of the First International Conference on Technology Management and Tourism, ICTMT, 19 August, Kuala Lumpur, Malaysia. EAI, 2020. http://dx.doi.org/10.4108/eai.19-8-2019.2293776.
Texto completoBuchholz, Britta, David Nestle y Andreas Kiessling. "Individual customers' influence on the operation of virtual power plants". En Energy Society General Meeting (PES). IEEE, 2009. http://dx.doi.org/10.1109/pes.2009.5275401.
Texto completoInformes sobre el tema "INFLUENCE ON CUSTOMERS"
Nicholls, David y Joseph Roos. Red alder kitchen cabinets—How does application of commercial stains influence customer choice? Portland, OR: U.S. Department of Agriculture, Forest Service, Pacific Northwest Research Station, 2007. http://dx.doi.org/10.2737/pnw-rn-556.
Texto completoSchrub, Maximilien, Anne Perwuelz, Sébastien Thomassey y Isabelle Robert. Integration of Customer Profiles In LCAs. A Study of Their Influence on Pull-over Lifespan. University of Limerick, 2021. http://dx.doi.org/10.31880/10344/10200.
Texto completoNiles, John y J. M. Pogodzinski. TOD and Park-and-Ride: Which is Appropriate Where? Mineta Transportation Institute, enero de 2021. http://dx.doi.org/10.31979/mti.2021.1820.
Texto completoLucas, Brian. Impacts of Trade Facilitation on Carbon Emissions. Institute of Development Studies, marzo de 2021. http://dx.doi.org/10.19088/k4d.2021.039.
Texto completoCarter, Becky. Gender Inequalities in the Eastern Neighbourhood Region. Institute of Development Studies (IDS), marzo de 2021. http://dx.doi.org/10.19088/k4d.2021.062.
Texto completoPhillips, Donald A., Yitzhak Spiegel y Howard Ferris. Optimizing nematode management by defining natural chemical bases of behavior. United States Department of Agriculture, noviembre de 2006. http://dx.doi.org/10.32747/2006.7587234.bard.
Texto completoPayment Systems Report - June of 2020. Banco de la República de Colombia, febrero de 2021. http://dx.doi.org/10.32468/rept-sist-pag.eng.2020.
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