Artículos de revistas sobre el tema "Hotel frontline employees"
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Gitau, John Kahuthu, Vincent Nyamari Maranga y Rosemarie Ayuma Khayiya. "Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya". International Journal of Advanced Engineering and Management Research 08, n.º 03 (2023): 131–56. http://dx.doi.org/10.51505/ijaemr.2023.8310.
Texto completoAndriani, Rian y Disman Disman. "Marital Status dan Gender: Investigasi Kepuasan Kerja Karyawan Hotel". JURNAL ILMU MANAJEMEN DAN BISNIS 10, n.º 1 (25 de marzo de 2019): 101–6. http://dx.doi.org/10.17509/jimb.v10i1.16120.
Texto completoHu, Feng, Rohit Trivedi y Thorsten Teichert. "Using hotel reviews to assess hotel frontline employees’ roles and performances". International Journal of Contemporary Hospitality Management 34, n.º 5 (17 de febrero de 2022): 1796–822. http://dx.doi.org/10.1108/ijchm-04-2021-0491.
Texto completoSUMANEEVA, Ksenia A., Kayode Kolawole ELUWOLE y Turgay AVCI. "Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal". Journal of Environmental Management and Tourism 9, n.º 6 (1 de febrero de 2019): 1183. http://dx.doi.org/10.14505//jemt.v9.6(30).07.
Texto completoArasli, Huseyin, Boshra Hejraty Namin y A. Mohammed Abubakar. "Workplace incivility as a moderator of the relationships between polychronicity and job outcomes". International Journal of Contemporary Hospitality Management 30, n.º 3 (19 de marzo de 2018): 1245–72. http://dx.doi.org/10.1108/ijchm-12-2016-0655.
Texto completoChoy, Monica, Justin Cheng y Karl Yu. "Evaluating the environmental sustainability strategies of the housekeeping department: the case of an international hotel chain in Hong Kong, China". Tourism Critiques: Practice and Theory 2, n.º 1 (5 de mayo de 2021): 115–32. http://dx.doi.org/10.1108/trc-01-2021-0001.
Texto completoOmelan, Aneta Anna y Marek Raczkowski. "Unethical Consumer Practices in the Perception of Hospitality Industry Employees". Polish Journal of Sport and Tourism 27, n.º 3 (1 de septiembre de 2020): 34–39. http://dx.doi.org/10.2478/pjst-2020-0018.
Texto completoGom, Daria, Tek Yew Lew, Mary Monica Jiony, Geoffrey Harvey Tanakinjal y Stephen Sondoh. "The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention". Sustainability 13, n.º 19 (28 de septiembre de 2021): 10799. http://dx.doi.org/10.3390/su131910799.
Texto completoMeira, Jessica Vieira de Souza, Murat Hancer, Sara Joana Gadotti dos Anjos y Anita Eves. "Human resources practices and employee motivation in the hospitality industry: A cross-cultural research". Tourism and hospitality management 29, n.º 2 (2023): 157–67. http://dx.doi.org/10.20867/thm.29.2.1.
Texto completoGoh, Edmund y Sandra Kong. "Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft". Tourism and Hospitality Research 18, n.º 4 (12 de diciembre de 2016): 442–55. http://dx.doi.org/10.1177/1467358416683770.
Texto completoMaqableh, Omar, Abdullah Helalat y Che Supian Mohammad Nor. "Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan". Problems and Perspectives in Management 21, n.º 1 (22 de marzo de 2023): 384–95. http://dx.doi.org/10.21511/ppm.21(1).2023.33.
Texto completoPark, Sun-Young y Stuart E. Levy. "Corporate social responsibility: perspectives of hotel frontline employees". International Journal of Contemporary Hospitality Management 26, n.º 3 (8 de abril de 2014): 332–48. http://dx.doi.org/10.1108/ijchm-01-2013-0034.
Texto completoAmissah, Eunice Fay. "Stakeholders’ perceptions of service quality in hotels". Oguaa Journal of Social Sciences 8, n.º 1 (1 de mayo de 2017): 19–36. http://dx.doi.org/10.47963/joss.v8i1.306.
Texto completoJung, Hyo Sun y Hye Hyun Yoon. "The effects of social undermining on employee voice and silence and on organizational deviant behaviors in the hotel industry". Journal of Service Theory and Practice 29, n.º 2 (21 de agosto de 2019): 213–31. http://dx.doi.org/10.1108/jstp-06-2018-0131.
Texto completoChung, Hyunah, Wei Quan, Bonhak Koo, Antonio Ariza-Montes, Alejandro Vega-Muñoz, Gabriele Giorgi y Heesup Han. "A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?" International Journal of Environmental Research and Public Health 18, n.º 12 (19 de junio de 2021): 6616. http://dx.doi.org/10.3390/ijerph18126616.
Texto completoSanthanam, Nivethitha, Kamalanabhan T.J., Lata Dyaram y Hans Ziegler. "Impact of human resource management practices on employee turnover intentions". Journal of Indian Business Research 9, n.º 3 (21 de agosto de 2017): 212–28. http://dx.doi.org/10.1108/jibr-10-2016-0116.
Texto completoBellou, Victoria, Nikolaos Stylos y Roya Rahimi. "Predicting hotel attractiveness via personality traits of applicants". International Journal of Contemporary Hospitality Management 30, n.º 10 (8 de octubre de 2018): 3135–55. http://dx.doi.org/10.1108/ijchm-06-2017-0369.
Texto completoLee, Kyoung-Joo. "Sense of calling and career satisfaction of hotel frontline employees". International Journal of Contemporary Hospitality Management 28, n.º 2 (8 de febrero de 2016): 346–65. http://dx.doi.org/10.1108/ijchm-01-2014-0026.
Texto completoPascual-Fernández, Primitiva, María Leticia Santos-Vijande y José Ángel López-Sánchez. "Harnessing innovation success in hotels: the interplay among key drivers of new service performance". International Journal of Contemporary Hospitality Management 32, n.º 9 (29 de julio de 2020): 2757–76. http://dx.doi.org/10.1108/ijchm-12-2019-0988.
Texto completoChang, Song, Sean A. Way y Derek H. K. Cheng. "The Elicitation of Frontline, Customer-Contact, Hotel Employee Innovative Behavior: Illuminating the Central Roles of Readiness for Change and Absorptive Capacity". Cornell Hospitality Quarterly 59, n.º 3 (11 de octubre de 2017): 228–38. http://dx.doi.org/10.1177/1938965517734940.
Texto completoYue, Liu Yue y Sandeep Basnyat. "Managing Employee Emotions at the Workplace in the Hospitality Industry". Nepalese Journal of Hospitality and Tourism Management 3, n.º 1 (2 de noviembre de 2022): 14–24. http://dx.doi.org/10.3126/njhtm.v3i1.49180.
Texto completoArasli, Huseyin, Hasan Evrim Arici y Ezel Kole. "Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model". Sustainability 12, n.º 7 (25 de marzo de 2020): 2592. http://dx.doi.org/10.3390/su12072592.
Texto completoDaskin, Mustafa. "Linking polychronicity to hotel frontline employees’ job outcomes". EuroMed Journal of Business 11, n.º 2 (4 de julio de 2016): 162–80. http://dx.doi.org/10.1108/emjb-04-2015-0022.
Texto completoSoni, Swati. "Workplace Emotions: A Study of Frontline Hotel Employees". Management and Labour Studies 42, n.º 3 (agosto de 2017): 237–52. http://dx.doi.org/10.1177/0258042x17718735.
Texto completoDarvishmotevali, Mahlagha, Huseyin Arasli y Hasan Kilic. "Effect of job insecurity on frontline employee’s performance". International Journal of Contemporary Hospitality Management 29, n.º 6 (12 de junio de 2017): 1724–44. http://dx.doi.org/10.1108/ijchm-12-2015-0683.
Texto completoLi, Min, Ziyu Zhao y Lijuan Cui. "Emotional labor strategies mediate the relationship between psychological empowerment and burnout of frontline hotel employees". Social Behavior and Personality: an international journal 49, n.º 4 (7 de abril de 2021): 1–10. http://dx.doi.org/10.2224/sbp.10053.
Texto completoGolubovskaya, Maria, Richard N. S. Robinson y David Solnet. "The meaning of hospitality: do employees understand?" International Journal of Contemporary Hospitality Management 29, n.º 5 (8 de mayo de 2017): 1282–304. http://dx.doi.org/10.1108/ijchm-11-2015-0667.
Texto completoOhunakin, Folakemi, Anthonia Adeniji y Olumuyiwa Oludayo. "PERCEPTION OF FRONTLINE EMPLOYEES TOWARDS CAREER GROWTH OPPORTUNITIES: IMPLICATIONS ON TURNOVER INTENTION". Business: Theory and Practice 19 (20 de noviembre de 2018): 278–87. http://dx.doi.org/10.3846/btp.2018.28.
Texto completoAl-Hawari, Mohd Ahmad, Shaker Bani-Melhem y Faridahwati Mohd. Shamsudin. "Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization". International Journal of Contemporary Hospitality Management 33, n.º 5 (31 de mayo de 2021): 1746–67. http://dx.doi.org/10.1108/ijchm-08-2020-0802.
Texto completoFreire, Carla, Joana Gonçalves y Maria Rita Carvalho. "Corporate Social Responsibility: The Impact of Employees’ Perceptions on Organizational Citizenship Behavior through Organizational Identification". Administrative Sciences 12, n.º 3 (19 de septiembre de 2022): 120. http://dx.doi.org/10.3390/admsci12030120.
Texto completoChen, Chien-Yu. "Does work engagement mediate the influence of job resourcefulness on job crafting?" International Journal of Contemporary Hospitality Management 31, n.º 4 (8 de abril de 2019): 1684–701. http://dx.doi.org/10.1108/ijchm-05-2018-0365.
Texto completoHan, Heesup, Wansoo Kim y Chul Jeong. "Workplace fun for better team performance: focus on frontline hotel employees". International Journal of Contemporary Hospitality Management 28, n.º 7 (11 de julio de 2016): 1391–416. http://dx.doi.org/10.1108/ijchm-11-2014-0555.
Texto completoSrisakun, Chakrit y Wanny Oentoro. "The Moderating Role of Passion for Service in The Hospitality Industry: Burnout Model". Suranaree Journal of Social Science 16, n.º 2 (10 de marzo de 2022): 1–15. http://dx.doi.org/10.55766/aasd6482.
Texto completoHu, Bing, Jing Liu y Xiang Zhang. "The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory". International Journal of Contemporary Hospitality Management 32, n.º 7 (18 de mayo de 2020): 2345–64. http://dx.doi.org/10.1108/ijchm-10-2019-0822.
Texto completoKhetjenkarn, Siriporn y Charoenchai Agmapisarn. "The effects of emotional labour on the outcomes of the job and the organization: Do the differences in age and the manager’s emotional intelligence have any impact in the hotel business?" European Journal of Tourism Research 25 (1 de mayo de 2020): 2504. http://dx.doi.org/10.54055/ejtr.v25i.419.
Texto completoRobinson, Richard N. S., Anna Kralj, David J. Solnet, Edmund Goh y Victor J. Callan. "Attitudinal similarities and differences of hotel frontline occupations". International Journal of Contemporary Hospitality Management 28, n.º 5 (9 de mayo de 2016): 1051–72. http://dx.doi.org/10.1108/ijchm-08-2014-0391.
Texto completoLuoh, Hsiang-Fei, Sheng-Hshiung Tsaur y Ya-Yun Tang. "Empowering employees: job standardization and innovative behavior". International Journal of Contemporary Hospitality Management 26, n.º 7 (7 de octubre de 2014): 1100–1117. http://dx.doi.org/10.1108/ijchm-03-2013-0153.
Texto completoFreire, Carla y Joana Gonçalves. "The Relationship between Responsible Leadership and Organizational Citizenship Behavior in the Hospitality Industry". Sustainability 13, n.º 9 (22 de abril de 2021): 4705. http://dx.doi.org/10.3390/su13094705.
Texto completoDatta, Amit. "Measuring the influence of hospitality organizational climate on employee turnover tendency". TQM Journal 32, n.º 6 (21 de mayo de 2020): 1307–26. http://dx.doi.org/10.1108/tqm-08-2019-0198.
Texto completoWong Chak Keung, Simon. "Tourists’ perceptions of hotel frontline employees’ questionable job-related behaviour". Tourism Management 21, n.º 2 (abril de 2000): 121–34. http://dx.doi.org/10.1016/s0261-5177(99)00042-4.
Texto completoXiang, Ling y Yi-Chun Yang. "Factors influencing green organizational citizenship behavior". Social Behavior and Personality: an international journal 48, n.º 9 (2 de septiembre de 2020): 1–12. http://dx.doi.org/10.2224/sbp.8754.
Texto completoElbaz, Ahmed Mohamed, Islam Elbayoumi Salem, Adah-Kole Onjewu y Mohammad Nabil Shaaban. "Hearing employee voice and handling grievance: Views from frontline hotel and travel agency employees". International Journal of Hospitality Management 107 (octubre de 2022): 103311. http://dx.doi.org/10.1016/j.ijhm.2022.103311.
Texto completoPeng, Jia-Min, Xin-Hua Guan y Tzung-Cheng Huan. "Not always co-creating brand: effects of perceived justice on employee brand sabotage behaviours in the hotel industry". International Journal of Contemporary Hospitality Management 33, n.º 3 (10 de febrero de 2021): 973–93. http://dx.doi.org/10.1108/ijchm-09-2020-0991.
Texto completoShi, Xiaolin (Crystal) y Xingyu Wang. "Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment". International Journal of Contemporary Hospitality Management 34, n.º 8 (25 de marzo de 2022): 3008–28. http://dx.doi.org/10.1108/ijchm-10-2021-1281.
Texto completoAfsar, Bilal, Asad Shahjehan y Syed Imad Shah. "Frontline employees’ high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry". International Journal of Contemporary Hospitality Management 30, n.º 3 (19 de marzo de 2018): 1436–52. http://dx.doi.org/10.1108/ijchm-11-2016-0633.
Texto completoLee, Jin-Soo, Ki-Joon Back y Eric S. W. Chan. "Quality of work life and job satisfaction among frontline hotel employees". International Journal of Contemporary Hospitality Management 27, n.º 5 (13 de julio de 2015): 768–89. http://dx.doi.org/10.1108/ijchm-11-2013-0530.
Texto completoLiu, Xiaofen. "Emotional Labor Strategy of Hotel Frontline Employees: The Antecedents and Consequences". Journal of Service Science and Management 10, n.º 05 (2017): 425–36. http://dx.doi.org/10.4236/jssm.2017.105034.
Texto completoWireko-Gyebi, Sampson, George Kwame Adu-Frimpong y Rejoice Selorm Ametepeh. "Work-related stress: coping strategies of frontline hotel employees in Ghana". Anatolia 28, n.º 2 (16 de febrero de 2017): 197–208. http://dx.doi.org/10.1080/13032917.2017.1289965.
Texto completoKim, Taegoo (Terry), Joanne Jung‐Eun Yoo, Gyehee Lee y Joungman Kim. "Emotional intelligence and emotional labor acting strategies among frontline hotel employees". International Journal of Contemporary Hospitality Management 24, n.º 7 (28 de septiembre de 2012): 1029–46. http://dx.doi.org/10.1108/09596111211258900.
Texto completoYeh, Chien Mu. "TOURISM INVOLVEMENT, WORK ENGAGEMENT AND JOB SATISFACTION AMONG FRONTLINE HOTEL EMPLOYEES". Annals of Tourism Research 42 (julio de 2013): 214–39. http://dx.doi.org/10.1016/j.annals.2013.02.002.
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