Libros sobre el tema "Customer"
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Daffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree, 1999.
Buscar texto completoDaffy, Chris. Once a customer always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree Press, 1996.
Buscar texto completoHyken, Shep. The cult of the customer: Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J: Wiley, 2009.
Buscar texto completoBoard, Securities and Investments, ed. Customer agreements: Know your customer. London: Securities and Investments Board, 1988.
Buscar texto completoGerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.
Buscar texto completoAgency, Benefits. Customer charter: A commitment to our customers. London: Benefits Agency, 1992.
Buscar texto completoSmith, Shaun. Managing the customer experience: Turning customers into advocates. London: Financial Times Prentice Hall, 2002.
Buscar texto completoSeldman, Marty. Customer tells: Delivering world-class customer service by reading your customers' signs and signals. New York: Kaplan Pub., 2007.
Buscar texto completoGlanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994.
Buscar texto completoThomas, Marion. Customer service: The key to winning lifetime customers. Rockhurst College: National press Publications, 1991.
Buscar texto completoLewis, B. R. Customer care in service organisations: The customers perspective. Manchester: UMIST School of Management., 1989.
Buscar texto completoCross, Richard. Customer bonding: Pathway to lasting customer loyalty. Lincolnwood, Ill: NTC Business Books, 1995.
Buscar texto completoCross, Richard. Customer bonding: Pathway to lasting customer loyalty. Lincolnwood, Ill: NTC Business Books, 1995.
Buscar texto completoBo, Bergman. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.
Buscar texto completoTimm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.
Buscar texto completoTimm, Paul R. Customer service: Career success through customer loyalty. 5a ed. Upper Saddle River, N.J: Prentice Hall, 2010.
Buscar texto completoTimm, Paul R. Customer service: Career success through customer loyalty. 5a ed. Upper Saddle River, N.J: Prentice Hall, 2011.
Buscar texto completoSandra, Brown. Tough customer. London: Hodder, 2010.
Buscar texto completoShaw, Colin, Qaalfa Dibeehi y Steven Walden. Customer Experience. London: Palgrave Macmillan UK, 2010. http://dx.doi.org/10.1057/9780230291775.
Texto completoRobinson, Sionade y Lyn Etherington. Customer Loyalty. London: Palgrave Macmillan UK, 2006. http://dx.doi.org/10.1057/9780230513037.
Texto completoFisk, Peter. Customer genius. Chichester: John Wiley & Sons, 2009.
Buscar texto completoBruhn, Manfred y Karsten Hadwich, eds. Customer Experience. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-4001-8.
Texto completoZiglar, Zig, Shep Hyken, Made for Success, Mark Sanborn y Various author-speakers. Ultimate Customer Service: Customer Service Essentials for Loyal Customers. Made for Success, Inc. and Blackstone Audio, Inc., 2011.
Buscar texto completoZiglar, Zig, Shep Hyken y Mark Sanborn. Ultimate Customer Service: Customer Service Essentials for Loyal Customers. Made for Success, Inc. and Blackstone Audio, Inc., 2011.
Buscar texto completoRobinson, Brenda y Harley Robinson. Customer Service Your Customers Expect: Stories about Customer Service. Trafford Publishing, 2020.
Buscar texto completoHill, Nigel y Greg Roche &. Rachel Allen. Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.
Buscar texto completoCharles, Proctor. Part C The Banker–Customer Relationship, 15 The Banker–Customer Contract. Oxford University Press, 2015. http://dx.doi.org/10.1093/law/9780199685585.003.0015.
Texto completoKnapp/Odgers/Reynolds. Customer Service, Custom Edition. Thomson/Delmar Learning, 2008.
Buscar texto completoHyken, Shep. Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. Sound Wisdom, 2020.
Buscar texto completoHyken, Shep. Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. Wiley & Sons, Incorporated, John, 2009.
Buscar texto completoDaffy, Chris. Once a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life. 3a ed. Oak Tree Press (Ireland), 2001.
Buscar texto completoAgrawal, Piyush. Helping Customers Win: Customer Success Insights. Windy City Publishers, 2020.
Buscar texto completoTzempelikos, Nektarios y Spiros Gounaris. Customer Equity Management: Managing Customers As Assests. Business Expert Press, 2015.
Buscar texto completoTzempelikos y Spiros Gounaris. Customer Equity Management: Managing Customers As Assets. Business Expert Press, 2013.
Buscar texto completoSmith, Lisa. Happy Customer Healthy Company: Customer Service + Customer Support. Independently Published, 2017.
Buscar texto completoPearson. Customer Service& Customer Service Pkg. Pearson, 2009.
Buscar texto completoPearson. Customer Service: Practcl& Customer Service. Pearson, 2009.
Buscar texto completoSweeter, Kevin. Customer. KRS Enterprises, 2011.
Buscar texto completoCustomer. Leeds: Ventura, 1996.
Buscar texto completoReed, Tony. Art of Customer Service : : How to Build Customer Loyalty, Win-Back Lost Customers, and Deliver an Exceptional Customer Experience. Independently Published, 2021.
Buscar texto completoSelf, Bill. Customer 3D: A New Dimension for Customers. CustomerEDU, LLC, 2012.
Buscar texto completoSeldman, Marty, John Futterknecht y Ben Sorensen. Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.
Buscar texto completoSeldman, Marty, John Futterknecht y Ben Sorensen. Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.
Buscar texto completoBreen, Gerald Mark. The Customer: You Deserve Customer Satisfaction. Authorhouse, 2004.
Buscar texto completoMangen, David J. y Gregory Tommerdahl. Customer Retention: Maximizing Customer Lifetime Profitability. Sheshunoff & Co, 2001.
Buscar texto completoWilson, Jack y Inc Associates. Winning Customer Loyalty...Eliminate Customer Turnoffs. Jack Wilson & Associates, Inc., 1999.
Buscar texto completoWilson, Jack y Inc Associates. Winning Customer Loyalty...Exceed Customer Expectations. Jack Wilson & Associates, Inc., 1999.
Buscar texto completoJeppesen, Lynda. Lip Service vs. Customer Service: Making Customer Cents from Customer Sense. Kendall/Hunt Publishing Company, 1996.
Buscar texto completoFranz, Annette. Customer Understanding: Three Ways to Put the Customer in Customer Experience. Independently Published, 2019.
Buscar texto completoPurvis, Charlotte. Customer Communication Formula: How to Communicate with Your Customers and Boost Your Customer Service Brand. Write Way Publishing Company LLC, 2020.
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