Artículos de revistas sobre el tema "Customer services"
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Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z y Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries". International Journal Of Innovation And Economic Development 1, n.º 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
Famiyeh, Samuel, Amoako Kwarteng y Disraeli Asante-Darko. "Service quality, customer satisfaction and loyalty in automobile maintenance services". Journal of Quality in Maintenance Engineering 24, n.º 3 (13 de agosto de 2018): 262–79. http://dx.doi.org/10.1108/jqme-10-2016-0056.
Festus Awara, Nsobiari, Joseph Amaechi Anyadighibe y Frederick Offiong Bassey. "Service Quality and Customer Satisfaction of Banking Services in Nigeria". African Journal of Business and Economic Research 17, n.º 4 (6 de diciembre de 2022): 261–81. http://dx.doi.org/10.31920/1750-4562/2022/v17n4a12.
Koesharijadi, Koesharijadi. "Factors Affecting Loyalty Customer Services Banking Industry in East Java". International Journal of Business and Management 11, n.º 6 (25 de mayo de 2016): 168. http://dx.doi.org/10.5539/ijbm.v11n6p168.
Tuyet, Cao Thi Anh y Bui Thi Tu Quyen. "People's satisfaction when using importation services at Hanoi center for Disease Control in 2021". Journal of Health and Development Studies 06, n.º 05 (30 de octubre de 2022): 60–67. http://dx.doi.org/10.38148/jhds.0605skpt21-097.
Sharma, Nikhil, Himanshi, Manish Singh y Manjula Shanbhog. "Bank Services Analysis". BOHR International Journal of Finance and Market Research 1, n.º 1 (2020): 21–23. http://dx.doi.org/10.54646/bijfmr.004.
Eaint, Ma. "An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar". Suranaree Journal of Social Science 18, n.º 1 (14 de noviembre de 2022): 1–18. http://dx.doi.org/10.55766/fbuy4386.
Li, Chengzhang, Minghui Jiang y Xuchuan Yuan. "MANAGING PRICE AND SERVICE RATE IN CUSTOMER-INTENSIVE SERVICES UNDER SOCIAL INTERACTIONS". Journal of Business Economics and Management 20, n.º 5 (12 de julio de 2019): 878–96. http://dx.doi.org/10.3846/jbem.2019.10452.
Dyczkowska, Joanna Alicja. "The Active Customer in Logistics Services". Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia 53, n.º 4 (31 de diciembre de 2019): 43. http://dx.doi.org/10.17951/h.2019.53.4.43-52.
Amorim, Marlene, Maria João Rosa y Sandra Santos. "Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services". Organizacija 47, n.º 3 (22 de agosto de 2014): 166–75. http://dx.doi.org/10.2478/orga-2014-0015.
D, Suganthi. "Innovative services provided by airtel". Journal of Management and Science 1, n.º 1 (30 de junio de 2013): 144–52. http://dx.doi.org/10.26524/jms.2013.20.
Sarkar Sengupta, Aditi y Sreejesh S. Pillai. "Impact of other customers on service quality evaluation and revisit intention in hospitality services". International Journal of Culture, Tourism and Hospitality Research 11, n.º 2 (5 de junio de 2017): 182–92. http://dx.doi.org/10.1108/ijcthr-08-2015-0090.
Suhendra, Asep Dony. "Pengaruh Kualitas Layanan dan Lokasi Terhadap Kepuasan dan Loyalitas Pelanggan pada Don’s Warnet Cikarang". Jurnal Studi Manajemen dan Bisnis 5, n.º 1 (31 de enero de 2020): 56–63. http://dx.doi.org/10.21107/jsmb.v5i1.6618.
Masoud, Emad Yusuf. "The Effect of Service Quality on Customers' Satisfaction in Mobile Phone Services in the UAE". Transnational Marketing Journal 8, n.º 1 (6 de abril de 2020): 75–94. http://dx.doi.org/10.33182/tmj.v8i1.846.
Sukmawan, Rio y Zulganef Zulganef. "The Influence Of Insurance Service Reputation, Customer Relationship Management, And Price Attractiveness On Insurance Service Customer Customer Experience: A Literature Review". International Journal of Business, Economics, and Social Development 4, n.º 1 (2 de febrero de 2023): 32–37. http://dx.doi.org/10.46336/ijbesd.v4i1.366.
Lindberg-Repo, Kirsti y Apramey Dube. "Customer Value Dimensions in E-Healthcare Services". International Journal of E-Services and Mobile Applications 7, n.º 4 (octubre de 2015): 17–29. http://dx.doi.org/10.4018/ijesma.2015100102.
Hapsari, Indri y Murini Murini. "Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah PT Bank Syariah Mandiri Kendari". Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH) 4, n.º 2 (7 de octubre de 2022): 88–95. http://dx.doi.org/10.51454/jimsh.v4i2.699.
Mandal, Pratap Chandra. "Services and Their New Realities". International Journal of Service Science, Management, Engineering, and Technology 12, n.º 5 (septiembre de 2021): 1–13. http://dx.doi.org/10.4018/ijssmet.2021090101.
Tauriana, Dian y Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta". Binus Business Review 3, n.º 1 (31 de mayo de 2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Firdaus Adrutdin, Khairul, Azlan Ali, Sallaudin Hassan, Jimisiah Jaafar, Nur Syafiqah A Rahim y Muhammad Imran Qureshi. "The Relationship between Knowledge for Customer and Service Quality on Customer Satisfaction: A Study on UniKL MITEC Student Services". International Journal of Engineering & Technology 7, n.º 2.29 (22 de mayo de 2018): 69. http://dx.doi.org/10.14419/ijet.v7i2.29.13132.
Alkibsi, Sharaf y Mary Lind. "Service Quality Dimensions Within Technology-Based Banking Services". International Journal of Strategic Information Technology and Applications 2, n.º 3 (julio de 2011): 36–83. http://dx.doi.org/10.4018/jsita.2011070104.
Kumar, Pushpender y Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty". International Journal of E-Business Research 18, n.º 1 (enero de 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Gonçalves, Luisa, Lia Patrício, Jorge Grenha Teixeira y Nancy V. Wünderlich. "Understanding the customer experience with smart services". Journal of Service Management 31, n.º 4 (6 de julio de 2020): 723–44. http://dx.doi.org/10.1108/josm-11-2019-0349.
Izogo, Ernest Emeka y Ike-Elechi Ogba. "Service quality, customer satisfaction and loyalty in automobile repair services sector". International Journal of Quality & Reliability Management 32, n.º 3 (2 de marzo de 2015): 250–69. http://dx.doi.org/10.1108/ijqrm-05-2013-0075.
Ngamvichaikit, Anothai y Rian Beise-Zee. "Customer preference for decision authority in credence services". Managing Service Quality 24, n.º 3 (6 de mayo de 2014): 274–99. http://dx.doi.org/10.1108/msq-03-2013-0033.
Pawennari, Andi, Irma Nur Afiah, Verawati Verawati, Muhammad Nusran y Muhammad Fakhri Arham. "ANALISIS KUALITAS LAYANAN BANK SYARIAH DENGAN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DI MAKASSAR". International Journal Mathla’ul Anwar of Halal Issues 1, n.º 2 (10 de septiembre de 2021): 11–17. http://dx.doi.org/10.30653/ijma.202112.17.
Salhieh, Sa’Ed M. "Modeling the rationality of customers’ switching mobile services behavior". International Journal of Engineering Business Management 11 (1 de enero de 2019): 184797901986541. http://dx.doi.org/10.1177/1847979019865411.
S, Vijayanand y Logesh Kumar S. "Analyzing the Impact of Service Quality on Satisfaction in E-Banking Services- An Empirical Study". KINERJA 25, n.º 2 (20 de septiembre de 2021): 270–86. http://dx.doi.org/10.24002/kinerja.v25i2.4593.
Leino, Henna M. "Secondary but significant: secondary customers’ existence, vulnerability and needs in care services". Journal of Services Marketing 31, n.º 7 (9 de octubre de 2017): 760–70. http://dx.doi.org/10.1108/jsm-05-2016-0199.
Li, Minglong y Cathy H. C. Hsu. "Customer participation in services and employee innovative behavior". International Journal of Contemporary Hospitality Management 30, n.º 4 (9 de abril de 2018): 2112–31. http://dx.doi.org/10.1108/ijchm-08-2016-0465.
Ahmed, Irfan, Shahid Mahmood . y Umar Farooq . "Determinant Attributes of Customer Choice of Banks, Supplying Mortgage Products". Journal of Economics and Behavioral Studies 4, n.º 5 (15 de mayo de 2012): 287–96. http://dx.doi.org/10.22610/jebs.v4i5.329.
Ramadhany, Aris y Supriyono Supriyono. "Pengaruh Kepercayaan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan pada AP Garage (Bengkel Cat & Custom)". Ekonomis: Journal of Economics and Business 6, n.º 1 (24 de marzo de 2022): 199. http://dx.doi.org/10.33087/ekonomis.v6i1.511.
Skaarup, Sean y Carolan Mclarney. "How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction". International Journal of Strategic Decision Sciences 9, n.º 4 (octubre de 2018): 32–46. http://dx.doi.org/10.4018/ijsds.2018100103.
Taheri, Babak, Filipe J. Coelho, Carlos M. P. Sousa y Heiner Evanschitzky. "Mood regulation, customer participation, and customer value creation in hospitality services". International Journal of Contemporary Hospitality Management 29, n.º 12 (11 de diciembre de 2017): 3063–81. http://dx.doi.org/10.1108/ijchm-07-2016-0389.
Tuli, Kapil R., Ajay K. Kohli y Sundar G. Bharadwaj. "Rethinking Customer Solutions: From Product Bundles to Relational Processes". Journal of Marketing 71, n.º 3 (julio de 2007): 1–17. http://dx.doi.org/10.1509/jmkg.71.3.001.
Moliner-Tena, Miguel Angel, Diego Monferrer-Tirado y Marta Estrada-Guillén. "Customer engagement, non-transactional behaviors and experience in services". International Journal of Bank Marketing 37, n.º 3 (7 de mayo de 2019): 730–54. http://dx.doi.org/10.1108/ijbm-04-2018-0107.
Xie, Lishan, Dongmei Li y Hean Tat Keh. "Customer participation and well-being: the roles of service experience, customer empowerment and social support". Journal of Service Theory and Practice 30, n.º 6 (25 de septiembre de 2020): 557–84. http://dx.doi.org/10.1108/jstp-11-2019-0228.
Eskiler, Ersin y Furkan Safak. "Effect of Customer Experience Quality on Loyalty in Fitness Services". Physical Culture and Sport. Studies and Research 94, n.º 1 (1 de marzo de 2022): 21–34. http://dx.doi.org/10.2478/pcssr-2022-0003.
Rambocas, Meena y Surendra Arjoon. "Brand equity in Caribbean financial services: the moderating role of service providers". International Journal of Bank Marketing 38, n.º 3 (28 de noviembre de 2019): 642–70. http://dx.doi.org/10.1108/ijbm-05-2019-0167.
Manjushree, S. "Customer Preference towards Use of ATM Services". ComFin Research 8, n.º 4 (1 de octubre de 2020): 23–27. http://dx.doi.org/10.34293/commerce.v8i4.3290.
Dr. R.Renuka, Dr. P. Sakthivel, Dr. N.R.Vembu, Dr. M. Ganesan y Dr. M. K. Durgamani. "Customer Awareness on Banking Services in Kumbakonam". GIS Business 14, n.º 6 (26 de noviembre de 2019): 124–32. http://dx.doi.org/10.26643/gis.v14i6.11688.
Msosa, Steven Kayambazinthu y Jeevarathnam P. Govender. "Exploring the relationship between service quality and customer satisfaction in postal financial services". Risk Governance and Control: Financial Markets and Institutions 5, n.º 3 (2015): 186–93. http://dx.doi.org/10.22495/rgcv5i3c2art4.
Muslimin, Rahmat Hidayat, Armin Darmawan, Syamsul Bahri y Amrin Rapi. "Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19". Jurnal Manajemen Industri dan Logistik 6, n.º 1 (2 de junio de 2022): 43–64. http://dx.doi.org/10.30988/jmil.v6i1.968.
Mahanani, Prima Ayu Rizqi. "Customer Relations Management sebagai Salah Satu Upaya Public Relations Perusahaan Jasa Perbankan Menciptakan Good Image". Jurnal ASPIKOM 1, n.º 6 (25 de enero de 2017): 551. http://dx.doi.org/10.24329/aspikom.v1i6.58.
Iriadi, Nandang, Priatno Priatno y Putri Agnes Sulistia. "Analisa Kepuasaan Pelanggan dalam Layanan Jasa Travel and Tour pada PT. Denar Pesona Menggunakan Metode Fuzzy Servqual". MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer 18, n.º 2 (29 de mayo de 2019): 192–201. http://dx.doi.org/10.30812/matrik.v18i2.371.
Wright, Sarah. "Evolving Customer Services". Editors' Bulletin 8, n.º 2-3 (julio de 2012): 89–92. http://dx.doi.org/10.1080/17521742.2012.754581.
Liu, Xiao-Yu, Nai-Wen Chi y Dwayne D. Gremler. "Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects". Journal of Service Research 22, n.º 3 (17 de marzo de 2019): 285–300. http://dx.doi.org/10.1177/1094670519835309.
Jovarauskienė, Donata y Eglė Gaulė. "Customer Value First: Improving the Customer Experience in Public Services". Public Policy and Administration 21, n.º 1 (29 de marzo de 2022): 129–42. http://dx.doi.org/10.5755/j01.ppaa.21.1.29900.
Indriana, Felicia, Tantri Yanuar Rahmat Syah y C. S. P. Wekadigunawan. "A SERVICE QUALITY, PRICE, CUSTOMER SATISFACTION AND WORD OF MOUTH IN HOSPITAL X OUTPATIENT SERVICES". Jurnal Ekonomi dan Manajemen 15, n.º 1 (5 de mayo de 2021): 14–25. http://dx.doi.org/10.30650/jem.v15i1.2101.
Soumutul, Mauritz Edo. "Customer Relationship Proneness: Is It Important for Customer Loyalty?" Jurnal Manajemen Teknologi 21, n.º 2 (2022): 137–49. http://dx.doi.org/10.12695/jmt.2022.21.2.2.