Libros sobre el tema "Customer satisfaction"
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Grigoroudis, Evangelos y Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.
Texto completoGerson, Richard F. Measuring customer satisfaction. London: Kogan Page, 1994.
Buscar texto completoL, Bailey Earl y Conference Board, eds. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.
Buscar texto completoRichard, Brookes y European Society for Opinion and Marketing Research., eds. Customer satisfaction research. Amsterdam: ESOMAR, 1995.
Buscar texto completoResearch, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.
Buscar texto completoGerson, Richard F. Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.
Buscar texto completoBarsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.
Buscar texto completoUnited States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.
Buscar texto completoUnited States. Patent and Trademark Office., ed. Customer Satisfaction Report, 2000. [S.l: s.n., 2001.
Buscar texto completoUnited States. Patent and Trademark Office., ed. 2001 Customer Satisfaction Report. [S.l: s.n., 2002.
Buscar texto completoBo, Bergman. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.
Buscar texto completoTimm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.
Buscar texto completoWellemin, John H. Customer satisfaction through total quality. Bromley: Chartwell-Bratt, 1990.
Buscar texto completoDutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.
Buscar texto completoService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Buscar texto completoService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Buscar texto completoHill, Nigel. Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.
Buscar texto completoStoner, MaryAlice. Measuring customer satisfaction: Progress report. Missoula, Mont: U.S. Dept. of Agriculture, Forest Service, Technology & Development Program, 1990.
Buscar texto completoNagel, Pieter J. A. Customer satisfaction: A comprehensive approach. Bradford: MCBUniversity Press, 1990.
Buscar texto completoService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Buscar texto completoCartwright, Roger. In charge of customer satisfaction. Oxford: Blackwell Publishers, 1997.
Buscar texto completoR, McAlindon Harold, ed. Great ideas on customer satisfaction. Emeryville, CA: Parlay International, 1993.
Buscar texto completoHowcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.
Buscar texto completoDutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.
Buscar texto completoJohnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
Buscar texto completoPeel, Malcolm. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Buscar texto completoCustomer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Buscar texto completoMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. Boston: Kluwer Academic, 1998.
Buscar texto completoMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.
Buscar texto completoMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.
Buscar texto completoGoldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Buscar texto completoCoordination, United States Dept of Housing and Urban Development Office of Departmental Operations and. The customer comes first with HUD: Customer satisfaction report. [Washington, D.C.?]: U.S. Dept. of Housing and Urban Development, 1996.
Buscar texto completoCarr, Clay. Front-line customer service: 15 keys to customer satisfaction. New York: Wiley, 1990.
Buscar texto completoMoutinho, Luiz. Customer satisfaction measurement: The example of prolonged satisfaction with ATMs. Cardiff: Cardiff Business School, Financial and Banking Economics Department, 1992.
Buscar texto completoReclamation, United States Bureau of. Customer satisfaction survey: Report of findings. [Washington, D.C.]: The Bureau, 1998.
Buscar texto completoCosmas, Cindy E. Audit customer satisfaction: Marketing added value. Altamonte Springs, Fla: Institute of Internal Auditors, 1996.
Buscar texto completoLEARNING, CRISP. Customer Satisfaction. Crisp Learning, 2001.
Buscar texto completoOperations, Logical Logical. Crisp Assessment : Measuring Customer Satisfaction: Measuring Customer Satisfaction. Logical Operations LLC, 1993.
Buscar texto completoDept.of Social Security. Exploring Customer Satisfaction. Stationery Office Books, 1997.
Buscar texto completoHirata, Thomas T. Customer Satisfaction Planning. Productivity Press, 2008. http://dx.doi.org/10.4324/9781315300245.
Texto completoRico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1998.
Buscar texto completoMalecki, Joseph. Achieving Customer Satisfaction. A T & T Customer Information Center, 1990.
Buscar texto completoCustomer Satisfaction Audit. Financial Times Prentice Hall, 1998.
Buscar texto completoSpendolini, Michael J. Customer Satisfaction Measurement. Amacom Books, 2003.
Buscar texto completoRico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1997.
Buscar texto completoHill, Nigel y Greg Roche &. Rachel Allen. Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.
Buscar texto completoBreen, Gerald Mark. The Customer: You Deserve Customer Satisfaction. Authorhouse, 2004.
Buscar texto completoNoe, Francis. Tourist Customer Service Satisfaction. Routledge, 2010. http://dx.doi.org/10.4324/9780203852361.
Texto completoMoriarty, Michael, Abram Bluestein y Ronald D. Sanderson. Customer Satisfaction Audit (FT). Financial Times Prentice Hall, 1999.
Buscar texto completoMcNealy, R. M. Making Customer Satisfaction Happen. Springer, 1994.
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