Artículos de revistas sobre el tema "Customer relationship management"
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DR.K.VANITHA, DR K. VANITHA. "Customer Relationship Management on Customer Satisfaction". International Journal of Scientific Research 3, n.º 4 (1 de junio de 2012): 1–3. http://dx.doi.org/10.15373/22778179/apr2014/240.
Texto completoet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)". International Journal of ADVANCED AND APPLIED SCIENCES 8, n.º 7 (julio de 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Texto completoErlygina, E. y V. Filimonova. "Customer Relationship Management". Bulletin of Science and Practice 6, n.º 2 (15 de febrero de 2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.
Texto completoMohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria y Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction". International Journal of Enterprise Information Systems 10, n.º 1 (enero de 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Texto completoKumar, M. P. Shiva. "Customer Relationship Management (CRM) - Retaining Customers". SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 33, n.º 3 (septiembre de 2006): 63–72. http://dx.doi.org/10.1177/0970846420060306.
Texto completoBhat, Suhail Ahmad y Mushtaq Ahmad Darzi. "Customer relationship management". International Journal of Bank Marketing 34, n.º 3 (16 de mayo de 2016): 388–410. http://dx.doi.org/10.1108/ijbm-11-2014-0160.
Texto completoRyals, Lynette. "Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships". Journal of Marketing 69, n.º 4 (octubre de 2005): 252–61. http://dx.doi.org/10.1509/jmkg.2005.69.4.252.
Texto completoPashaie, Sajjad, Fatemeh Abdavi, Geoff Dickson y Romina Habibpour. "SPORT CUSTOMER RELATIONSHIP MANAGEMENT, COMPETITIVE ADVANTAGE, SATISFACTION, LOYALTY, AND COMPLAINT MANAGEMENT". Kinesiologia Slovenica 28, n.º 1 (26 de mayo de 2022): 122–40. http://dx.doi.org/10.52165/kinsi.28.1.122-140.
Texto completoSrisamran, Phocharapol y Vichita Vathanophas Ractham. "Customer-Centric Knowledge Creation For Customer Relationship Management". Journal of Applied Business Research (JABR) 30, n.º 2 (27 de febrero de 2014): 397. http://dx.doi.org/10.19030/jabr.v30i2.8410.
Texto completoG.V. Kori, G. V. Kori y Basavaraj Huggi. "Customer Relationship Management” - In Banking Industry". Indian Journal of Applied Research 1, n.º 7 (1 de octubre de 2011): 34–36. http://dx.doi.org/10.15373/2249555x/apr2012/11.
Texto completoGarg, Dr Ajay Kumar. "Banking Industry and Customer Relationship Management". Indian Journal of Applied Research 3, n.º 8 (1 de octubre de 2011): 432–34. http://dx.doi.org/10.15373/2249555x/aug2013/139.
Texto completoP.B REDDY, P. B. REDDY, SHALINI CHENNAMARAJU SHALINI. CHENNAMARAJU y Dr MORUSU SIVA SANKAR. "Customer Relationship Management in Banking Sector". International Journal of Scientific Research 2, n.º 12 (1 de junio de 2012): 80–82. http://dx.doi.org/10.15373/22778179/dec2013/25.
Texto completoSantari, Ni Putu Nita, I. Wayan Suartina y I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung". Widya Amrita 1, n.º 1 (20 de enero de 2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Texto completoSigala, Marianna. "Implementing social customer relationship management". International Journal of Contemporary Hospitality Management 30, n.º 7 (9 de julio de 2018): 2698–726. http://dx.doi.org/10.1108/ijchm-10-2015-0536.
Texto completoAsiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT". Journal of Applied Management and Business (JAMB) 1, n.º 1 (30 de julio de 2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.
Texto completoErlinda, Erlinda, Elgamar Syam y Sri Chairani. "PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN LAYANAN PELANGGAN PADA TOKO UNFORGIVN TOXIC FASHION LUBUK ALUNG". JURNAL TEKNOLOGI DAN OPEN SOURCE 3, n.º 2 (18 de diciembre de 2020): 202–14. http://dx.doi.org/10.36378/jtos.v3i2.699.
Texto completoJeswal, Ruchika. "Customer Relationship Management". FIIB Business Review 6, n.º 3 (1 de diciembre de 2017): 21. http://dx.doi.org/10.29368/fiib.6.3.2017.21-22.
Texto completoHippner, Hajo, Stephan Martin y Klaus D. Wilde. "Customer Relationship Management". WiSt - Wirtschaftswissenschaftliches Studium 30, n.º 8 (2001): 417–22. http://dx.doi.org/10.15358/0340-1650-2001-8-417.
Texto completoAbdin, Md Shahnawaz. "Customer Relationship Management". Review of Professional Management- A Journal of New Delhi Institute of Management 17, n.º 1 (30 de junio de 2019): 101. http://dx.doi.org/10.20968/rpm/2019/v17/i1/145655.
Texto completoGerecke, Ulf. "Customer Relationship Management". Controlling 13, n.º 4-5 (2001): 235–42. http://dx.doi.org/10.15358/0935-0381-2001-4-5-235.
Texto completoFayerman, Michael. "Customer Relationship Management". New Directions for Institutional Research 2002, n.º 113 (2002): 57–68. http://dx.doi.org/10.1002/ir.37.
Texto completoKumar, Pushpender y Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty". International Journal of E-Business Research 18, n.º 1 (enero de 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Texto completoTauriana, Dian y Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta". Binus Business Review 3, n.º 1 (31 de mayo de 2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Texto completoYadav, Brijesh Kumar y Abhijeet Singh. "Analyzing the Influence of Customer Relationship Management on Firm Performance". International Journal of Customer Relationship Marketing and Management 5, n.º 3 (julio de 2014): 69–97. http://dx.doi.org/10.4018/ijcrmm.2014070105.
Texto completoMontana, Sugiarto y Muwasiq Mochamad Noor. "PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE". CommIT (Communication and Information Technology) Journal 4, n.º 2 (30 de octubre de 2010): 139. http://dx.doi.org/10.21512/commit.v4i2.548.
Texto completoDARA ANDRIANA, ANNA. "DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT APPLICATION USING DYNAMIC CRM FRAMEWORK". JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) 6, n.º 2 (15 de julio de 2022): 1–5. http://dx.doi.org/10.56291/jsk.v6i2.82.
Texto completoPromanjoe, Yopyter. "PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN KERIPIK SUHER". PERFORMA 6, n.º 3 (26 de noviembre de 2021): 197–206. http://dx.doi.org/10.37715/jp.v6i3.2374.
Texto completoRamadhanti, Alya Rysda, Rafa Syafiq Bastikarana, Andry Alamsyah y Sri Widiyanesti. "Determining Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach". Jurnal Manajemen Indonesia 20, n.º 2 (30 de agosto de 2020): 83. http://dx.doi.org/10.25124/jmi.v20i2.3196.
Texto completoBudi Bramasta, Admiral. "Analisis Strategi Online Consumer Relationship Management Pada Produk Pisau Cukur Banner". Jurnal Media dan Komunikasi 1, n.º 1 (1 de noviembre de 2020): 55. http://dx.doi.org/10.20473/medkom.v1i1.22927.
Texto completoDr.M. Kumaraswamy, Dr M. Kumaraswamy y Jayaprasad D. Jayaprasad. D. "Customer Relationship Management in Kaveri Grameena Bank". Global Journal For Research Analysis 3, n.º 2 (15 de junio de 2012): 29–34. http://dx.doi.org/10.15373/22778160/february2014/11.
Texto completoGarg, Ati y Sudhindher Singh Chowhan. "Customer Relationship Management in Organise Retail Sector". International Journal of Scientific Research 2, n.º 4 (1 de junio de 2012): 229–32. http://dx.doi.org/10.15373/22778179/apr2013/82.
Texto completoRanjan, Jayanthi. "Integrating analytical Customer Relationship Management with Customer Relationship Management in organisations". International Journal of Innovation and Learning 8, n.º 4 (2010): 408. http://dx.doi.org/10.1504/ijil.2010.035750.
Texto completoBalamurugan, S. y Dr M. Selvalakshmi. "Customer Relationship Management Using Data Mining Model". Restaurant Business 118, n.º 7 (12 de julio de 2019): 95–100. http://dx.doi.org/10.26643/rb.v118i7.7668.
Texto completoQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh y Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank". International Business Research 9, n.º 9 (18 de julio de 2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Texto completoAgrawal, Shalini. "Customer Relationship Management in Private Sector Banks". International Journal of Advance Research and Innovation 1, n.º 3 (2013): 140–46. http://dx.doi.org/10.51976/ijari.131318.
Texto completoPurnama, Chamdan. "Importance of Customer Relationship Management in Customer Loyalty (Brangkal Offset of East Java, Indonesia)". Journal of International Business Research and Marketing 1, n.º 1 (2015): 29–35. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.11.3004.
Texto completoKocev, Stojan y Dusko Kocev. "CUSTOMER RELATIONSHIP MANAGEMENT IN HEALTH ORGANIZATION". Knowledge International Journal 30, n.º 6 (20 de marzo de 2019): 1691–700. http://dx.doi.org/10.35120/kij30061691k.
Texto completoSmirnova, A. S. y A. A. Khanova. "Conceptual Structure of the Insurance Company's Customer Database Management System". Proceedings of the Southwest State University 24, n.º 2 (4 de octubre de 2020): 122–35. http://dx.doi.org/10.21869/2223-1560-2020-24-2-122-135.
Texto completoKumar, Dileep. "Customer Relationship Management in Industrial Bank". Information Management and Business Review 5, n.º 3 (30 de marzo de 2013): 113–18. http://dx.doi.org/10.22610/imbr.v5i3.1034.
Texto completoPetzer, Daniel J. y Estelle van Tonder. "Loyalty intentions and selected relationship quality constructs". International Journal of Quality & Reliability Management 36, n.º 4 (1 de abril de 2019): 601–19. http://dx.doi.org/10.1108/ijqrm-06-2018-0146.
Texto completoAlryalat, Haroun y Samer Al Hawari. "Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process". Journal of Information & Knowledge Management 07, n.º 03 (septiembre de 2008): 145–57. http://dx.doi.org/10.1142/s0219649208002020.
Texto completoInayatulloh, Inayatulloh y Andi Sukandi. "Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia". ComTech: Computer, Mathematics and Engineering Applications 1, n.º 1 (1 de junio de 2010): 88. http://dx.doi.org/10.21512/comtech.v1i1.2198.
Texto completoTseng, Shu-Mei y Pin-Hong Wu. "The impact of customer knowledge and customer relationship management on service quality". International Journal of Quality and Service Sciences 6, n.º 1 (11 de marzo de 2014): 77–96. http://dx.doi.org/10.1108/ijqss-08-2012-0014.
Texto completoPurwanto, Heri, Amartya F. Iswahyudi, Haikal Pirous y Dewi Indrawati. "Penerapan Sistem Informasi Electronic Costumer Relationship Management". INTERNAL (Information System Journal) 4, n.º 2 (30 de diciembre de 2021): 113–22. http://dx.doi.org/10.32627/internal.v4i2.401.
Texto completoRudskaia, Elena y Igor Eremenko. "Digital clustering in customer relationship management". E3S Web of Conferences 135 (2019): 04010. http://dx.doi.org/10.1051/e3sconf/201913504010.
Texto completoDr. Antino Marelino. "Customer Satisfaction Analysis based on Customer Relationship Management". International Journal of New Practices in Management and Engineering 3, n.º 01 (31 de marzo de 2014): 07–12. http://dx.doi.org/10.17762/ijnpme.v3i01.26.
Texto completoDaniels, Martyn. "Customer Relationship Management (CRM): Profiting from today's customers". Serials: The Journal for the Serials Community 14, n.º 3 (1 de noviembre de 2001): 245–49. http://dx.doi.org/10.1629/14245.
Texto completoCao, Yong y Thomas S. Gruca. "Reducing Adverse Selection through Customer Relationship Management". Journal of Marketing 69, n.º 4 (octubre de 2005): 219–29. http://dx.doi.org/10.1509/jmkg.2005.69.4.219.
Texto completoMujio Mukmin, Toto, Rodhiah Rodhiah, Wasino Wasino, Septihani Michella Wijaya, Patrice Febiyani Metty, Carlene Lim y Rahma Della Safitri. "Marketing Strategy Based on CRM (Customer Relationship Management) at PT. Great Food Prosperity in Tangerang City". International Journal of Social Science Research and Review 4, n.º 5 (5 de diciembre de 2021): 26–35. http://dx.doi.org/10.47814/ijssrr.v4i5.141.
Texto completoN, Ms Kalpitha. "Customer Relationship Management (CRM)". International Journal for Research in Applied Science and Engineering Technology 6, n.º 5 (31 de mayo de 2018): 1583–87. http://dx.doi.org/10.22214/ijraset.2018.5256.
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