Artículos de revistas sobre el tema "Customer Relationship Management (CRM)"
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et al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)". International Journal of ADVANCED AND APPLIED SCIENCES 8, n.º 7 (julio de 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Texto completoKumar, M. P. Shiva. "Customer Relationship Management (CRM) - Retaining Customers". SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 33, n.º 3 (septiembre de 2006): 63–72. http://dx.doi.org/10.1177/0970846420060306.
Texto completoBhat, Suhail Ahmad y Mushtaq Ahmad Darzi. "Customer relationship management". International Journal of Bank Marketing 34, n.º 3 (16 de mayo de 2016): 388–410. http://dx.doi.org/10.1108/ijbm-11-2014-0160.
Texto completoN, Ms Kalpitha. "Customer Relationship Management (CRM)". International Journal for Research in Applied Science and Engineering Technology 6, n.º 5 (31 de mayo de 2018): 1583–87. http://dx.doi.org/10.22214/ijraset.2018.5256.
Texto completoHaas, Alexander. "Customer Relationship Management (CRM)". Controlling 14, n.º 3 (2002): 189–90. http://dx.doi.org/10.15358/0935-0381-2002-3-189.
Texto completoKumar, Pushpender y Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty". International Journal of E-Business Research 18, n.º 1 (enero de 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Texto completoDARA ANDRIANA, ANNA. "DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT APPLICATION USING DYNAMIC CRM FRAMEWORK". JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) 6, n.º 2 (15 de julio de 2022): 1–5. http://dx.doi.org/10.56291/jsk.v6i2.82.
Texto completoSigala, Marianna. "Implementing social customer relationship management". International Journal of Contemporary Hospitality Management 30, n.º 7 (9 de julio de 2018): 2698–726. http://dx.doi.org/10.1108/ijchm-10-2015-0536.
Texto completoAsiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT". Journal of Applied Management and Business (JAMB) 1, n.º 1 (30 de julio de 2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.
Texto completoRyals, Lynette. "Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships". Journal of Marketing 69, n.º 4 (octubre de 2005): 252–61. http://dx.doi.org/10.1509/jmkg.2005.69.4.252.
Texto completoErlinda, Erlinda, Elgamar Syam y Sri Chairani. "PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN LAYANAN PELANGGAN PADA TOKO UNFORGIVN TOXIC FASHION LUBUK ALUNG". JURNAL TEKNOLOGI DAN OPEN SOURCE 3, n.º 2 (18 de diciembre de 2020): 202–14. http://dx.doi.org/10.36378/jtos.v3i2.699.
Texto completoPashaie, Sajjad, Fatemeh Abdavi, Geoff Dickson y Romina Habibpour. "SPORT CUSTOMER RELATIONSHIP MANAGEMENT, COMPETITIVE ADVANTAGE, SATISFACTION, LOYALTY, AND COMPLAINT MANAGEMENT". Kinesiologia Slovenica 28, n.º 1 (26 de mayo de 2022): 122–40. http://dx.doi.org/10.52165/kinsi.28.1.122-140.
Texto completoMohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria y Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction". International Journal of Enterprise Information Systems 10, n.º 1 (enero de 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Texto completoBaek, Da Jeong y Kyoung In Cho. "A Study on the Financial Institution's Customer Relationship Management (CRM) System". Research Society of Language and Literature 3, n.º 4 (15 de junio de 2015): 1–10. http://dx.doi.org/10.21594/itma.2015.3.4.10.
Texto completoSingh, Jagwinder y Shivani Saini. "Importance of CEM in CRM-CL framework". Journal of Modelling in Management 11, n.º 1 (8 de febrero de 2016): 91–115. http://dx.doi.org/10.1108/jm2-05-2014-0038.
Texto completoAlryalat, Haroun y Samer Al Hawari. "Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process". Journal of Information & Knowledge Management 07, n.º 03 (septiembre de 2008): 145–57. http://dx.doi.org/10.1142/s0219649208002020.
Texto completoSantari, Ni Putu Nita, I. Wayan Suartina y I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung". Widya Amrita 1, n.º 1 (20 de enero de 2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Texto completoShea, Timothy, Ahern Brown, D. Steven White, Catherine Curran-Kelly y Michael Griffin. "Customer Relationship Management (CRM) Metrics". International Journal of Enterprise Information Systems 2, n.º 3 (julio de 2006): 1–9. http://dx.doi.org/10.4018/jeis.2006070101.
Texto completoChen, Injazz J. y Karen Popovich. "Understanding customer relationship management (CRM)". Business Process Management Journal 9, n.º 5 (octubre de 2003): 672–88. http://dx.doi.org/10.1108/14637150310496758.
Texto completoDaniels, Martyn. "Customer Relationship Management (CRM): Profiting from today's customers". Serials: The Journal for the Serials Community 14, n.º 3 (1 de noviembre de 2001): 245–49. http://dx.doi.org/10.1629/14245.
Texto completoKaoud, Menatalla. "Investigation of Customer Knowledge Management". International Journal of Service Science, Management, Engineering, and Technology 8, n.º 2 (abril de 2017): 12–22. http://dx.doi.org/10.4018/ijssmet.2017040102.
Texto completoKocev, Stojan y Dusko Kocev. "CUSTOMER RELATIONSHIP MANAGEMENT IN HEALTH ORGANIZATION". Knowledge International Journal 30, n.º 6 (20 de marzo de 2019): 1691–700. http://dx.doi.org/10.35120/kij30061691k.
Texto completoHia, Era Era, Muhammad Khaidir Fahram y Siti Nurhasanah. "Penerapan Customer Relationship Management (CRM) Berbasis Website Terhadap Penilaian Pelanggan". Journal CERITA 8, n.º 1 (8 de febrero de 2022): 60–66. http://dx.doi.org/10.33050/cerita.v8i1.2136.
Texto completoInayatulloh, Inayatulloh y Andi Sukandi. "Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia". ComTech: Computer, Mathematics and Engineering Applications 1, n.º 1 (1 de junio de 2010): 88. http://dx.doi.org/10.21512/comtech.v1i1.2198.
Texto completoKhasawneh, Rawan y Emad Abu-Shanab. "Electronic Customer Relationship Management (e-CRM) in Jordan". International Journal of Technology Diffusion 3, n.º 3 (julio de 2012): 36–46. http://dx.doi.org/10.4018/jtd.2012070104.
Texto completoYadav, Brijesh Kumar y Abhijeet Singh. "Analyzing the Influence of Customer Relationship Management on Firm Performance". International Journal of Customer Relationship Marketing and Management 5, n.º 3 (julio de 2014): 69–97. http://dx.doi.org/10.4018/ijcrmm.2014070105.
Texto completoMujio Mukmin, Toto, Rodhiah Rodhiah, Wasino Wasino, Septihani Michella Wijaya, Patrice Febiyani Metty, Carlene Lim y Rahma Della Safitri. "Marketing Strategy Based on CRM (Customer Relationship Management) at PT. Great Food Prosperity in Tangerang City". International Journal of Social Science Research and Review 4, n.º 5 (5 de diciembre de 2021): 26–35. http://dx.doi.org/10.47814/ijssrr.v4i5.141.
Texto completoTseng, Shu-Mei y Pin-Hong Wu. "The impact of customer knowledge and customer relationship management on service quality". International Journal of Quality and Service Sciences 6, n.º 1 (11 de marzo de 2014): 77–96. http://dx.doi.org/10.1108/ijqss-08-2012-0014.
Texto completoPaliouras, Konstantinos y Kerstin V. Siakas. "Social Customer Relationship Management: A Case Study". International Journal of Entrepreneurial Knowledge 5, n.º 1 (1 de junio de 2017): 20–34. http://dx.doi.org/10.1515/ijek-2017-0002.
Texto completoQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh y Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank". International Business Research 9, n.º 9 (18 de julio de 2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Texto completoDamanik, Erikson y Ivana Maretha Siregar. "PENGEMBANGAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEB PADA PT. TERUS MEGA TARA JAKARTA". Jurnal Teknik Informasi dan Komputer (Tekinkom) 4, n.º 1 (2021): 60–69. http://dx.doi.org/10.37600/tekinkom.v4i1.278.
Texto completoPurwanto, Heri, Amartya F. Iswahyudi, Haikal Pirous y Dewi Indrawati. "Penerapan Sistem Informasi Electronic Costumer Relationship Management". INTERNAL (Information System Journal) 4, n.º 2 (30 de diciembre de 2021): 113–22. http://dx.doi.org/10.32627/internal.v4i2.401.
Texto completoErlygina, E. y V. Filimonova. "Customer Relationship Management". Bulletin of Science and Practice 6, n.º 2 (15 de febrero de 2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.
Texto completoPadmavathy, C. J. y V. Sivakumar. "Dimensions of CRM Effectiveness and its Effect on Relationship Quality". International Journal of Customer Relationship Marketing and Management 3, n.º 1 (enero de 2012): 1–17. http://dx.doi.org/10.4018/jcrmm.2012010101.
Texto completoAgrawal, Shalini. "Customer Relationship Management in Private Sector Banks". International Journal of Advance Research and Innovation 1, n.º 3 (2013): 140–46. http://dx.doi.org/10.51976/ijari.131318.
Texto completoBaser, Narayan C. y Dhavalkumar Gunvantlal Thakar. "A Literature Review on Customer Relationship Management in Banks". International Journal of Customer Relationship Marketing and Management 6, n.º 4 (octubre de 2015): 43–56. http://dx.doi.org/10.4018/ijcrmm.2015100103.
Texto completoLaksmana, I. Nyoman Hendra, IGA Eka Teja Kusuma y I. Nengah Landra. "Effect of Customer Relationship Management on Customer Satisfaction and Loyalty at Pt. Harmoni Permata Gianyar, Bali". International Journal of Contemporary Research and Review 9, n.º 03 (13 de marzo de 2018): 20610–17. http://dx.doi.org/10.15520/ijcrr/2018/9/03/470.
Texto completoK, Haritha. "Customer relationship management: a new dimension of managing customers". Journal of Management and Science 11, n.º 3 (30 de septiembre de 2021): 31–34. http://dx.doi.org/10.26524/jms.11.20.
Texto completoBudiman, Budiman y Irnita Ajeng Yuli Muryati. "Customer Relationship Management (CRM) dan Nilai Pelanggan terhadap Loyalitas Pelanggan". Winners 11, n.º 2 (30 de septiembre de 2010): 151. http://dx.doi.org/10.21512/tw.v11i2.692.
Texto completoWildan, Muhammad y Safitri Juanita. "Implementasi Electronic Customer Relationship Management pada Aplikasi Layanan Pelanggan Hotel". Infotekmesin 13, n.º 1 (22 de enero de 2022): 144–50. http://dx.doi.org/10.35970/infotekmesin.v13i1.1045.
Texto completoet al., Algamdi. "CRM system and potential customer loyalty trends: Some evidence of customer engagement". International Journal of ADVANCED AND APPLIED SCIENCES 8, n.º 5 (mayo de 2021): 44–52. http://dx.doi.org/10.21833/ijaas.2021.05.005.
Texto completoDennis Rydarto Tambunan, Heru Kreshna Reza, Melly Susanti y Sabri. "Customer Relationship Management In Banking Sector Case Study Of Conventional Banks". International Journal of Science, Technology & Management 2, n.º 6 (29 de noviembre de 2021): 2136–42. http://dx.doi.org/10.46729/ijstm.v2i6.364.
Texto completoSexauer, Hagen J. "Entwicklungslinien des Customer Relationship Management (CRM)". WiSt - Wirtschaftswissenschaftliches Studium 31, n.º 4 (2002): 218–22. http://dx.doi.org/10.15358/0340-1650-2002-4-218.
Texto completoAlt, Rainer y Olaf Reinhold. "Social-Customer-Relationship-Management (Social-CRM)". WIRTSCHAFTSINFORMATIK 54, n.º 5 (6 de septiembre de 2012): 281–86. http://dx.doi.org/10.1007/s11576-012-0330-6.
Texto completoAlt, Rainer y Olaf Reinhold. "Social Customer Relationship Management (Social CRM)". Business & Information Systems Engineering 4, n.º 5 (6 de septiembre de 2012): 287–91. http://dx.doi.org/10.1007/s12599-012-0225-5.
Texto completoRamadhanti, Alya Rysda, Rafa Syafiq Bastikarana, Andry Alamsyah y Sri Widiyanesti. "Determining Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach". Jurnal Manajemen Indonesia 20, n.º 2 (30 de agosto de 2020): 83. http://dx.doi.org/10.25124/jmi.v20i2.3196.
Texto completoElfarmawi, Wouroud. "Correlation Between Customer Relationship Management System Usage, Product Innovation, And Customer Satisfaction". Foundations of Management 11, n.º 1 (1 de marzo de 2019): 23–32. http://dx.doi.org/10.2478/fman-2019-0002.
Texto completoBudi Bramasta, Admiral. "Analisis Strategi Online Consumer Relationship Management Pada Produk Pisau Cukur Banner". Jurnal Media dan Komunikasi 1, n.º 1 (1 de noviembre de 2020): 55. http://dx.doi.org/10.20473/medkom.v1i1.22927.
Texto completoSaqib, Muhammad y Robin Zarine. "Evaluating Customer Relationship Management (CRM) as a Business Knowledge and Intelligence Management Tool". iRASD Journal of Management 3, n.º 2 (30 de septiembre de 2021): 171–84. http://dx.doi.org/10.52131/jom.2021.0302.0036.
Texto completoEzilarasi, S. y M. Kavitha. "A Study of Customer Relationship Management and Customer Preferences in Apparels with Special Reference to Chennai Retail Stores". ComFin Research 10, n.º 1 (1 de enero de 2022): 52–57. http://dx.doi.org/10.34293/commerce.v10i1.4569.
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