Artículos de revistas sobre el tema "Customer knowledge capability"
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Reza Zahedi, Mohammad y Shayan Naghdi Khanachah. "The impact of customer assisted knowledge production capacity on customer capital in a knowledge-based center". Annals of Management and Organization Research 1, n.º 2 (3 de diciembre de 2020): 107–21. http://dx.doi.org/10.35912/amor.v1i2.314.
Texto completoStorey, Chris y Christine Larbig. "Absorbing Customer Knowledge". Journal of Service Research 21, n.º 1 (22 de junio de 2017): 101–18. http://dx.doi.org/10.1177/1094670517712613.
Texto completoEslami, Mohammad H. y Nicolette Lakemond. "Knowledge integration with customers in collaborative product development projects". Journal of Business & Industrial Marketing 31, n.º 7 (1 de agosto de 2016): 889–900. http://dx.doi.org/10.1108/jbim-05-2014-0099.
Texto completoNuruzzaman, N. y Deeksha Singh. "Exchange characteristics, capability upgrading and innovation performance: evidence from Latin America". Journal of Knowledge Management 23, n.º 9 (11 de noviembre de 2019): 1747–63. http://dx.doi.org/10.1108/jkm-07-2018-0447.
Texto completoTaghizadeh, Seyedeh Khadijeh, Syed Abidur Rahman y Md Mosharref Hossain. "Knowledge from customer, for customer or about customer: which triggers innovation capability the most?" Journal of Knowledge Management 22, n.º 1 (8 de enero de 2018): 162–82. http://dx.doi.org/10.1108/jkm-12-2016-0548.
Texto completoWeng, Rhay-Hung y Ching-Yuan Huang. "The impact of customer knowledge capability and relational capability on new service development performance: The case of health service". Journal of Management & Organization 18, n.º 5 (septiembre de 2012): 608–24. http://dx.doi.org/10.1017/s1833367200000560.
Texto completoWeng, Rhay-Hung y Ching-Yuan Huang. "The impact of customer knowledge capability and relational capability on new service development performance: The case of health service". Journal of Management & Organization 18, n.º 5 (septiembre de 2012): 608–24. http://dx.doi.org/10.5172/jmo.2012.18.5.608.
Texto completoAqmala, Diana y Elia Ardyan. "How does a salesperson improve their performance? The importance role of customer smart response capability". Gadjah Mada International Journal of Business 21, n.º 2 (26 de agosto de 2019): 223. http://dx.doi.org/10.22146/gamaijb.35263.
Texto completoTseng, Shu-Mei. "Knowledge management capability, customer relationship management, and service quality". Journal of Enterprise Information Management 29, n.º 2 (7 de marzo de 2016): 202–21. http://dx.doi.org/10.1108/jeim-04-2014-0042.
Texto completoTseng, Shu-Mei. "The effect of knowledge management capability and customer knowledge gaps on corporate performance". Journal of Enterprise Information Management 29, n.º 1 (8 de febrero de 2016): 51–71. http://dx.doi.org/10.1108/jeim-03-2015-0021.
Texto completoBagus Nyoman Udayana, Ida y Naili Farida. "THE FACTORS WHICH INFLUENCE THE RELATIONSHIP BETWEEN A NETWORK’S SYNERGIZING CAPABILITY AND THE INCREASE IN A SALESPERSON’S PERFORMANCE". Journal of Indonesian Economy and Business 34, n.º 2 (16 de diciembre de 2019): 131. http://dx.doi.org/10.22146/jieb.29221.
Texto completoTaherparvar, Nastaran, Reza Esmaeilpour y Mohammad Dostar. "Customer knowledge management, innovation capability and business performance: a case study of the banking industry". Journal of Knowledge Management 18, n.º 3 (6 de mayo de 2014): 591–610. http://dx.doi.org/10.1108/jkm-11-2013-0446.
Texto completoBelkahla, Wafa y Abdelfattah Triki. "Customer knowledge enabled innovation capability: proposing a measurement scale". Journal of Knowledge Management 15, n.º 4 (19 de julio de 2011): 648–74. http://dx.doi.org/10.1108/13673271111152009.
Texto completoMenguc, Bulent, Seigyoung Auh y Aypar Uslu. "Customer knowledge creation capability and performance in sales teams". Journal of the Academy of Marketing Science 41, n.º 1 (10 de marzo de 2012): 19–39. http://dx.doi.org/10.1007/s11747-012-0303-8.
Texto completoNguyen, Hung y Norma Harrison. "Leveraging customer knowledge to enhance process innovation". Business Process Management Journal 25, n.º 2 (1 de abril de 2019): 307–22. http://dx.doi.org/10.1108/bpmj-03-2017-0076.
Texto completoKargaran, Sanaz, Mona Jami Pour y Hossein Moeini. "Successful customer knowledge management implementation through social media capabilities". VINE Journal of Information and Knowledge Management Systems 47, n.º 3 (14 de agosto de 2017): 353–71. http://dx.doi.org/10.1108/vjikms-11-2016-0066.
Texto completoJayachandran, Satish, Kelly Hewett y Peter Kaufman. "Customer Response Capability in a Sense-and-Respond Era: The Role of Customer Knowledge Process". Journal of the Academy of Marketing Science 32, n.º 3 (1 de julio de 2004): 219–33. http://dx.doi.org/10.1177/0092070304263334.
Texto completoMartelo-Landroguez, Silvia y David Martin-Ruiz. "Managing knowledge to create customer service value". Journal of Service Theory and Practice 26, n.º 4 (11 de julio de 2016): 471–96. http://dx.doi.org/10.1108/jstp-06-2014-0137.
Texto completoKarim, Rashed Al y Wardha Habiba. "How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry". Journal of Management Info 7, n.º 2 (6 de julio de 2020): 43–61. http://dx.doi.org/10.31580/jmi.v7i2.1165.
Texto completoLi, Min, Zhiqiang Wang y Xiande Zhao. "The role of indigenous technological capability and interpersonal trust in supply chain learning". Industrial Management & Data Systems 118, n.º 5 (11 de junio de 2018): 1052–70. http://dx.doi.org/10.1108/imds-08-2017-0350.
Texto completoJayaram, Jayanth y Kefeng Xu. "Determinants of quality and efficiency performance in service operations". International Journal of Operations & Production Management 36, n.º 3 (7 de marzo de 2016): 265–85. http://dx.doi.org/10.1108/ijopm-03-2014-0122.
Texto completoPraharjo, Ardik y Kardina Yudha Parwati. "The Role of Customer Knowledge Management on The SMEs Business Performance". Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management 14, n.º 1 (26 de abril de 2021): 34. http://dx.doi.org/10.20473/jmtt.v14i1.24275.
Texto completoTHEILMANN, CLAUDIA y MARTIN HUKAUF. "CUSTOMER INTEGRATION IN MASS CUSTOMISATION: A KEY TO CORPORATE SUCCESS". International Journal of Innovation Management 18, n.º 03 (19 de mayo de 2014): 1440002. http://dx.doi.org/10.1142/s1363919614400027.
Texto completoBelkahla Hakimi, Wafa, Abdelfattah Triki y Samiha Mjahed Hammami. "Developing a customer knowledge-based measure for innovation management". European Journal of Innovation Management 17, n.º 3 (5 de agosto de 2014): 349–74. http://dx.doi.org/10.1108/ejim-02-2013-0019.
Texto completoRaja, Hifsa Hussain, Fozia Mehboob, Dr Raza Naqvia, Aqsa Hussain Raja y Samavia Hussain Raja. "Impact of Customer Awareness and Buying Behavior on Sustainability Capability of Nestle SSCM". Journal of Intelligent Systems and Computing 2, n.º 1 (31 de marzo de 2021): 6–11. http://dx.doi.org/10.51682/jiscom.00201002.2021.
Texto completoCao, Guangming y Na Tian. "Enhancing customer-linking marketing capabilities using marketing analytics". Journal of Business & Industrial Marketing 35, n.º 7 (25 de marzo de 2020): 1289–99. http://dx.doi.org/10.1108/jbim-09-2019-0407.
Texto completoYang, Jie, Hongming Xie, Guangsheng Yu y Mingyu Liu. "Turning responsible purchasing and supply into supply chain responsiveness". Industrial Management & Data Systems 119, n.º 9 (21 de octubre de 2019): 1988–2005. http://dx.doi.org/10.1108/imds-01-2019-0029.
Texto completoLee, Ming Way y Chin Yu Tsai. "Constructing influential customer relationships in website innovation: social embeddedness and knowledge management capability considerations". International Journal of Innovation and Learning 4, n.º 1 (2007): 92. http://dx.doi.org/10.1504/ijil.2007.011477.
Texto completoLee, Kuo-Wei, Maria Corazon L. Lanting y Maneesap Rojdamrongratana. "Managing customer life cycle through knowledge management capability: a contextual role of information technology". Total Quality Management & Business Excellence 28, n.º 13-14 (29 de febrero de 2016): 1559–83. http://dx.doi.org/10.1080/14783363.2016.1150779.
Texto completoWang, Zhimin, Kwek Choon Ling y HongGui Li. "The Impact of Knowledge Sharing on the Relationship Between Market Orientation and Service Innovation". International Journal of Knowledge Management 17, n.º 2 (abril de 2021): 130–54. http://dx.doi.org/10.4018/ijkm.2021040106.
Texto completoMeiranto, Wahyu, Elen Puspitasari y Irna Maya Sari. "Pengelolaan Knwoledge Management Capability Dalam Memediasi Dukungan Information Technology Relatedness Terhadap Kinerja Perusahaan: Pendekatan Reflective Second Order Factor". AKRUAL: Jurnal Akuntansi 3, n.º 2 (4 de abril de 2012): 115. http://dx.doi.org/10.26740/jaj.v3n2.p115-129.
Texto completoAgostini, Lara, Anna Nosella y Benedetta Soranzo. "Measuring the impact of relational capital on customer performance in the SME B2B sector". Business Process Management Journal 23, n.º 6 (6 de noviembre de 2017): 1144–66. http://dx.doi.org/10.1108/bpmj-10-2016-0205.
Texto completoPrasetijo, Ristiyanti Harsono, Sony Heru Priyanto, John Joi Ihalauw y Rooskities Andadari. "DOES AN SME HOTEL ADOPT CUSTOMER ORIENTATION? (A Case Study in an SME Hotel in Solo, Central Java, Indonesia)". Fokus Ekonomi : Jurnal Ilmiah Ekonomi 14, n.º 1 (30 de junio de 2019): 79–91. http://dx.doi.org/10.34152/fe.14.1.79-91.
Texto completoSithole, Nkosinathi, Gillian Sullivan Mort y Clare D'Souza. "Financial well-being of customer-to-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups". International Journal of Bank Marketing 39, n.º 3 (29 de abril de 2021): 381–401. http://dx.doi.org/10.1108/ijbm-07-2020-0413.
Texto completoAkbar, Zeeshan, Jun Liu y Zahida Latif. "Discovering Knowledge by Comparing Silhouettes Using K-Means Clustering for Customer Segmentation". International Journal of Knowledge Management 16, n.º 3 (julio de 2020): 70–88. http://dx.doi.org/10.4018/ijkm.2020070105.
Texto completoFalasca, Mauro, Jiemei Zhang, Margy Conchar y Like Li. "The impact of customer knowledge and marketing dynamic capability on innovation performance: an empirical analysis". Journal of Business & Industrial Marketing 32, n.º 7 (7 de agosto de 2017): 901–12. http://dx.doi.org/10.1108/jbim-12-2016-0289.
Texto completoSudarmaji, Eka y Ismiriati Nasip. "Service innovation capability, that spurs internationalization in Indonesian SMEs". International Journal of Engineering & Technology 7, n.º 2.29 (22 de mayo de 2018): 251. http://dx.doi.org/10.14419/ijet.v7i2.29.13326.
Texto completoRavasan, Ahad Zare y Taha Mansouri. "A Fuzzy ANP Based Weighted RFM Model for Customer Segmentation in Auto Insurance Sector". International Journal of Information Systems in the Service Sector 7, n.º 2 (abril de 2015): 71–86. http://dx.doi.org/10.4018/ijisss.2015040105.
Texto completoSiahtiri, Vida. "Does cooperating with customers support the financial performance of business-to-business professional service firms?" Journal of Service Theory and Practice 27, n.º 3 (8 de mayo de 2017): 547–68. http://dx.doi.org/10.1108/jstp-03-2016-0053.
Texto completoLee, Carmen Kar Hang, Y. K. Tse, G. T. S. Ho y K. L. Choy. "Fuzzy association rule mining for fashion product development". Industrial Management & Data Systems 115, n.º 2 (9 de marzo de 2015): 383–99. http://dx.doi.org/10.1108/imds-09-2014-0277.
Texto completoTikas, Gaurav Dilip y Akhilesh K.B. "Towards enhancing innovation capability of teams: a conceptual perspective". Team Performance Management: An International Journal 23, n.º 7/8 (10 de octubre de 2017): 352–63. http://dx.doi.org/10.1108/tpm-04-2016-0011.
Texto completoCheng, Colin CJ y Eric C. Shiu. "How to enhance SMEs customer involvement using social media: The role of Social CRM". International Small Business Journal: Researching Entrepreneurship 37, n.º 1 (31 de mayo de 2018): 22–42. http://dx.doi.org/10.1177/0266242618774831.
Texto completoGarcía-Garre, Ana, Antonio Gabaldón, Carlos Álvarez-Bel, María Ruiz-Abellón y Antonio Guillamón. "Integration of Demand Response and Photovoltaic Resources in Residential Segments". Sustainability 10, n.º 9 (26 de agosto de 2018): 3030. http://dx.doi.org/10.3390/su10093030.
Texto completoChen, Jing. "Big data augments emotional labour and organisational outcomes". Marketing Review 20, n.º 1 (31 de agosto de 2020): 63–72. http://dx.doi.org/10.1362/146934720x15929907504094.
Texto completoCho, Sung-Eui, Won Jun Lee y Jonguk Kim. "An Exploratory Study on Knowledge Management Characteristics and Challenges in Mass Customisation". Journal of Information & Knowledge Management 04, n.º 03 (septiembre de 2005): 157–65. http://dx.doi.org/10.1142/s0219649205001134.
Texto completoLyu, Gaoyan, Lihua Chen y Baofeng Huo. "Logistics resources, capabilities and operational performance". Industrial Management & Data Systems 119, n.º 2 (11 de marzo de 2019): 230–50. http://dx.doi.org/10.1108/imds-01-2018-0024.
Texto completoWang, Jian-Jun, Negin Sasanipoor y Meng-Meng Wang. "The influence of PRINCE2 standard on customer satisfaction in information technology outsourcing: an investigation of a mediated moderation model". Journal of Enterprise Information Management 33, n.º 6 (2 de junio de 2020): 1419–42. http://dx.doi.org/10.1108/jeim-08-2019-0223.
Texto completoJ. Daspit, Joshua y Staci M. Zavattaro. "Integrating innovation and absorptive capacity into the place branding process". Journal of Place Management and Development 7, n.º 3 (7 de octubre de 2014): 206–24. http://dx.doi.org/10.1108/jpmd-02-2013-0003.
Texto completoMoon, Hanna, Wendy Ruona y Tom Valentine. "Organizational strategic learning capability: exploring the dimensions". European Journal of Training and Development 41, n.º 3 (3 de abril de 2017): 222–40. http://dx.doi.org/10.1108/ejtd-08-2016-0061.
Texto completoSari, Irna Maya y Wahyu Meranto. "PENGELOLAAN KNOWLEDGE MANAGEMENT CAPABILITY DALAM MEMEDIASI DUKUNGAN INFORMATION TECHNOLOGY RELATEDNESS TERHADAP KINERJA PERUSAHAAN: PENDEKATAN REFLECTIVE SECOND ORDER FACTOR (Penelitian terhadap Perbankan di Kota Semarang)". Banque Syar'i : Jurnal llmiah Perbankan Syariah 3, n.º 1 (6 de julio de 2019): 143. http://dx.doi.org/10.32678/bs.v3i1.1916.
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