Libros sobre el tema "Consumer satisfaction – measurement"

Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.

Latu, Tavite M. Review of satisfaction research and measurement approaches. Wellington, N.Z: Dept. of Conservation, 2000.

Page, Keith. Customer satisfaction measurement: A practical user's guide. Cheltenham: Stanley Thornes, 1995.

Bill, Self y Roche Greg, eds. Customer satisfaction measurement for ISO 9000:2000. Oxford: Butterworth-Heinemann, 2002.

Measuring customer satisfaction: Hot buttons and other measurement issues. Chicago, Ill: American Marketing Association, 1999.

Improving your measurement of customer satisfaction: A guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs. Milwaukee, Wis: ASQ Quality Press, 1997.

Managing the customer experience: A measurement-based approach. Milwaukee, Wis: ASQ Quality Press, 2007.

Naumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

Naumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

1951-, Perkins Debra Sue, ed. Listening to the voice of the customer: 16 steps to a successful customer satisfaction measurement program. New York: Customer Service Group, 1997.

Customer satisfaction measurement simplified: A step-by-step guide for ISO 9001:2000 certification. Milwaukee, Wis: ASQ Quality Press, 2002.

Customer Satisfaction Measurement: Kundenzufriedenheitsmessung als Informationsgrundlage des Hersteller- und Handelsmarketing am Beispiel der Automobilwirtschaft. Frankfurt am Main: P. Lang, 1995.

Byrne, Patrick M. Improving quality and productivity inthe logistics process: Achieving customer satisfaction breakthroughs. Oak Brook, IL (2803 Butterfield Road, Oak Brook, IL 60521): Council of Logistics Management, 1991.

Byrne, Patrick M. Improving quality and productivity in the logistics process: Achieving customer satisfaction breakthroughs. Oak Brook, IL (2803 Butterfield Road, Oak Brook, IL 60521): Council of Logistics Management, 1991.

1948-, Gore Albert, ed. Serving the American public: Best practices in performance measurement : Benchmarking Study Report. [Washington, D.C.?]: National Performance Review, 1997.

United States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.

Rao, Ajit y Subhash Chandra. Little Book of Big Customer Satisfaction Measurement. SAGE Publications India Pvt, Ltd., 2012.

Self, Bill y Greg Roche. Customer Satisfaction Measurement for ISO 9000: 2000. Butterworth-Heinemann, 2001.

Myers, James H. Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues. South-Western Pub, 2000.

Myers, James H. Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues. South-Western Educational Pub, 2000.

Handbook of Customer Satisfaction And Loyalty Measurement. 3^a ed. Gower Technical Press, 2006.

Alexander, Jim y Nigel Hill. Handbook of Customer Satisfaction and Loyalty Measurement. 2^a ed. Gower Publishing Company, 2000.

The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in Your Organization. Gower Publishing Company, 2003.

Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems. Elsevier Science & Technology Books, 2010.

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System. Jossey-Bass, 2000.

Wright, Janith S. Effect of satisfaction and fit problems with career dress on career women's willingness to trade styling options, time, and money for more sizing options in career dress. 1986.

Achieving Service Excellence: Strategies for Healthcare. Health Administration Press, 2002.