Literatura académica sobre el tema "Consumer satisfaction – measurement"
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Artículos de revistas sobre el tema "Consumer satisfaction – measurement"
Bushy, Angeline. "Ethnocultural sensitivity and measurement of consumer satisfaction". Journal of Nursing Care Quality 9, n.º 2 (enero de 1995): 16–25. http://dx.doi.org/10.1097/00001786-199501000-00006.
Texto completoCucu Sumartini, Lilis y Dini Fajriany Ardining Tias. "ANALISIS KEPUASAN KONSUMEN UNTUK MENINGKATKAN VOLUME PENJUALAN KEDAI KOPI KALA SENJA". Jurnal E-Bis (Ekonomi-Bisnis) 3, n.º 2 (7 de noviembre de 2019): 111–18. http://dx.doi.org/10.37339/e-bis.v3i2.124.
Texto completoSediawan, MN Lisan. "ANALISIS PERBANDINGAN METODOLOGI CUSTOMER SATISFACTION INDEX DALAM RANGKA PENINGKATKAN PELAYANAN KESEHATAN DI INDONESIA". Jurnal Ilmiah Kesehatan Media Husada 2, n.º 1 (12 de septiembre de 2013): 65–76. http://dx.doi.org/10.33475/jikmh.v2i1.109.
Texto completoErnawati, Sri y Uty Kurniawati. "PENGARUH KREATIFITAS PRODUK DAN INOVASI PRODUK TERHADAP KEPUASAN KONSUMEN DI STEAK HOUSE NOODLES". ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi 4, n.º 1 (8 de abril de 2020): 112. http://dx.doi.org/10.24269/iso.v4i1.399.
Texto completoBortolotti, Silvana Ligia Vincenzi, Fernando de Jesus Moreira Junior, Antonio Cezar Bornia, Afonso Farias de Sousa Júnior y Dalton Francisco de Andrade. "Consumer satisfaction and item response theory: creating a measurement scale". Gestão & Produção 19, n.º 2 (2012): 287–302. http://dx.doi.org/10.1590/s0104-530x2012000200005.
Texto completoTorey, Jimmy Rezky, Oktavianus ,. Porajouw y Tommy F. Lolowang. "ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PRODUK KOPI DAN PELAYANAN DI RUMAH KOPI BILLY CABANG MEGAMAS MANADO". AGRI-SOSIOEKONOMI 12, n.º 3A (6 de diciembre de 2016): 11. http://dx.doi.org/10.35791/agrsosek.12.3a.2016.14233.
Texto completoRijsdijk, Serge A., Erik Jan Hultink y Adamantios Diamantopoulos. "Product intelligence: its conceptualization, measurement and impact on consumer satisfaction". Journal of the Academy of Marketing Science 35, n.º 3 (9 de mayo de 2007): 340–56. http://dx.doi.org/10.1007/s11747-007-0040-6.
Texto completoPurohit, H. C. "Quality Measurement and Consumer Satisfaction with Modern Retailing Ananalytical Study". Delhi Business Review 12, n.º 2 (23 de diciembre de 2011): 45–57. http://dx.doi.org/10.51768/dbr.v12i2.122201118.
Texto completoLiu, Yiming, Yinze Wan, Xiaolian Shen, Zhenyu Ye y Juan Wen. "Product Customer Satisfaction Measurement Based on Multiple Online Consumer Review Features". Information 12, n.º 6 (29 de mayo de 2021): 234. http://dx.doi.org/10.3390/info12060234.
Texto completoCronin, J. Joseph y Steven A. Taylor. "Measuring Service Quality: A Reexamination and Extension". Journal of Marketing 56, n.º 3 (julio de 1992): 55–68. http://dx.doi.org/10.1177/002224299205600304.
Texto completoTesis sobre el tema "Consumer satisfaction – measurement"
Szeto, Ping-hang. "Measurement in service quality of Hongkong Telecom in municipal halls". Click to view the E-thesis via HKUTO, 1997. http://sunzi.lib.hku.hk/hkuto/record/B42574626.
Texto completoDhurup, Manilall. "Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup". Thesis, North-West University, 2003. http://hdl.handle.net/10394/2414.
Texto completoO'Connell, Michael Thomas. "Closed Loop Satisfaction Measurement: New Wine from Old Bottles". PDXScholar, 2011. https://pdxscholar.library.pdx.edu/open_access_etds/221.
Texto completoSzeto, Ping-hang y 司徒秉衡. "Measurement in service quality of Hongkong Telecom in municipal halls". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B42574626.
Texto completoSenn, William Donald. "An Empirical Study of Quality and Satisfaction with a Focus on Creating a Parsimonious Measurement Instrument in an Information Space". Thesis, University of North Texas, 2014. https://digital.library.unt.edu/ark:/67531/metadc699914/.
Texto completoBrown, Mogamat Faizel. "An individual performance management system as a way of improving customer satisfaction at the City of Cape Town (Unicity) Municipality". Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52674.
Texto completoENGLISH ABSTRACT: The focus of this research assignment is the evaluation of an individual Performance Management system at local government level in the Cape Metropolitan Area. The researcher has observed a possible decline in customer satisfaction towards the Cape Metropolitan Council Administration and at other Administrations within the City of Cape Town, and the press also highlighted complaints regarding the absence of an entrenched customer care ethic among municipal officials. The researcher was concerned with the way customers are being handled by municipal officials, and sought to find a solution to the problem. The researcher conducted research on what the ideal situation should be, and how to reach the ideal situation, which included South African local government legislation and discussion documents. The researcher also conducted an opinion survey (by means of a questionnaire) within the CMC Administration, in order to obtain the opinions of employees of the City of Cape Town's CMC Administration with regard to perceptions of customer satisfaction, and the possible effect on customer satisfaction should a Performance Management system be implemented within the City of Cape Town. It was found that, should a Performance Management system be introduced within the City of Cape Town, it will contribute to efficiency in service delivery, and staff will be held accountable for their work performance. It was also found that at local government institutions (locally and internationally) where effective organisational and individual Performance Management systems had been implemented, customer satisfaction at these institutions has improved. It is therefore suggested by this research that the City of Cape Town should implement an individual Performance Management system and that customer satisfaction should improve over time.
AFRIKAANSE OPSOMMING: Die fokus van die navorsings opdrag is die evaluering van 'n individuele werkverrigting- bestuurstelsel op die vlak van plaaslike regering in die Kaapse Metropolitaanse Gebied. Die navorser het 'n moontlike afname in kliënte bevrediging teenoor die Kaapse Metropolitaanse Raad (KMR) en ander Rade binne die Kaapse Metropolitaanse Gebied opgelet, en die pers het ook klagte belig betrekkend die afwesigheid van 'n verskansekliënte-sorg etiek onder munisipale amptenare. Die navorser was bekommered met die manier waarop kliënte behandel is deur munisipale amptenare, en het probeer om 'n oplossing te vind vir die probleem. Die navorser het ondersoek ingestel, wat ingesluit het Suid_Afrikaanse plaaslike regerings-wette en besprekings-dokumente, om uit te vind wat die ideale situasie is, en hoe om hierdie situasie te bereik. Die navorser het ook 'n opinie opneming ingestel (dmv. 'n vraelys) binne die KMR Administrasie, om sodoende die opinies van die werkers van Stad Kaapstad se KMR Administrasie betreffend die waarnemings van kliënt bevrediging, en die moontlike effek op kliënt bevrediging as 'n werkverrigting bestuurstelsel in werking gebring word binne die Stad Kaapstad. Daar is gevind, dat as 'n werkverrigting bestuurstelsel voorgestel word binne die Stad Kaapstad, daar 'n verbetering sal wees in doeltreffendheid van diens gelewer, en personeel sal verantwoordelik wees vir hul werkverrigtinge. Daar is ook gevind by plaaslike regering-instansies (plaaslik en internasionaal) waar daar effektiewe werkverrigting bestuurstelsels in werking gestel is, daar 'n verbetering in kliënte bevrediging was. Dus word daar gesuggereer, deur dié navorser dat die Stad Kaapstad 'n individuele-werkverrigting bestuurstelsel moet implementeer en dat kliënt bevrediging mettertyd sal verbeter.
Audrezet, Alice. "L'ambivalence des consommateurs : proposition d'un nouvel outil de mesure". Thesis, Paris 9, 2014. http://www.theses.fr/2014PA090011/document.
Texto completoLiterature on methodology reveals a serious problem related to the use of semantic differential scales to measure individuals’ global evaluations. Two types of evaluations are incorporated—in an artificial and unsuitable way—into these bipolar continuums that contain two opposing adjectives: indifferent reactions and ambivalent reactions. The distinction between these two types of evaluation is significant because they reflect different realities. While indifference corresponds to an absence of positive or negative reactions, an ambivalent evaluation is composed of both positive and negative reactions. This research demonstrates the advantages of using a new measurement tool, the Evaluative Space Grid (Larsen & al., 2009), developed in psychology research; this tool is able to capture the ambivalent component in consumers’ global evaluations. Using a mixed design method comprising five empirical studies, we demonstrate that the Evaluative Space Grid has psychometric properties that match those of semantic differential scales; however, in contrast to semantic differential scales, the ESG is capable of differentiating between indifferent reactions and ambivalent reactions. This research therefore constitutes a major methodological contribution that will be of interest to both researchers and practitioners
Parr, Jacqueline Nicole. "The Impact of True Fit® Technology on Millennial Consumer Confidence and Satisfaction in their Online Clothing Purchase". Thesis, University of North Texas, 2017. https://digital.library.unt.edu/ark:/67531/metadc1062912/.
Texto completoWang, Cheng Marketing Australian School of Business UNSW. "Modeling the process of satisfaction formation: towards a contingency perspective". 2007. http://handle.unsw.edu.au/1959.4/40681.
Texto completoDladla, David Toto. "A measurement of client satisfaction with services provided by Radiopark Studios to internal clients". Thesis, 2014. http://hdl.handle.net/10210/11469.
Texto completoThe purpose of this study was to determine the service quality perceptions of the internal clients who use Radiopark Studios' facilities. This subject is regarded as important in that Radiopark Studios now competes with outside facilities. Internal clients can hire studio facilities and personnel from different production houses. Radiopark Studios should, therefore, improve its clients relationship. The aim was to find out whether there were gaps between the internal clients' service expectations and the services delivered by Radiopark Studios. Zeithaml, Parasuraman, and Berry (1990) Servqual analysis was used as the primary theory base. The researcher investigated the following sections: • Booking office, • Production assistants, • Radio block (studios), • Technicians, • Radio main control, • Security and reception, and • Marketing. The main findings were that there were gaps between the service received by Radiopark Studios internal clients and the service they would like to get. It also showed that Radiopark Studios internal clients were receiving inconsistent service in that some were satisfied with the service delivery whereas others were dissatisfied. Recommendations are made in this report on how to close the service gaps identified in the study.
Libros sobre el tema "Consumer satisfaction – measurement"
Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.
Buscar texto completoLatu, Tavite M. Review of satisfaction research and measurement approaches. Wellington, N.Z: Dept. of Conservation, 2000.
Buscar texto completoPage, Keith. Customer satisfaction measurement: A practical user's guide. Cheltenham: Stanley Thornes, 1995.
Buscar texto completoBill, Self y Roche Greg, eds. Customer satisfaction measurement for ISO 9000:2000. Oxford: Butterworth-Heinemann, 2002.
Buscar texto completoMeasuring customer satisfaction: Hot buttons and other measurement issues. Chicago, Ill: American Marketing Association, 1999.
Buscar texto completoImproving your measurement of customer satisfaction: A guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs. Milwaukee, Wis: ASQ Quality Press, 1997.
Buscar texto completoManaging the customer experience: A measurement-based approach. Milwaukee, Wis: ASQ Quality Press, 2007.
Buscar texto completoNaumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press, 1995.
Buscar texto completoNaumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press, 1995.
Buscar texto completo1951-, Perkins Debra Sue, ed. Listening to the voice of the customer: 16 steps to a successful customer satisfaction measurement program. New York: Customer Service Group, 1997.
Buscar texto completoCapítulos de libros sobre el tema "Consumer satisfaction – measurement"
Youssef, Jamile Anwar. "Investigating Consumer Finance in Lebanon". En Impact of Globalization and Advanced Technologies on Online Business Models, 32–54. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-7603-8.ch003.
Texto completoSatapathy, Suchismita. "Measurement of Electricity Distribution Service in India by Soft Computing Technique (ANN)". En Advances in Environmental Engineering and Green Technologies, 348–60. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-6631-3.ch014.
Texto completoBen M'rad, Ramzi. "The Conceptualization of the E-Service Quality". En Advances in Marketing, Customer Relationship Management, and E-Services, 314–29. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-7192-7.ch018.
Texto completoIndrawati y R. R. Padang. "Measurement tool for analyzing the influence of Corporate Social Responsibility (CSR) initiatives on consumer attitude, satisfaction, and loyalty at PT. BNI Tbk". En Managing Learning Organization in Industry 4.0, 15–21. Routledge, 2020. http://dx.doi.org/10.1201/9781003010814-4.
Texto completo"From the Psychometrics of SERVQUAL to Sex: Measurements of Tourist Satisfaction". En Consumer Behavior in Travel and Tourism, 287–306. Routledge, 2012. http://dx.doi.org/10.4324/9780203047613-21.
Texto completoSharma, Nagendra Kumar y Gyaneshwar Singh Kushwaha. "Factors Affecting Towards Green Purchase Behavior Among Young Consumers in India". En Advances in Systems Analysis, Software Engineering, and High Performance Computing, 183–210. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-5017-4.ch009.
Texto completoActas de conferencias sobre el tema "Consumer satisfaction – measurement"
Mustapha, Jawahir Che, Shamsul Anuar Mokhtar, Jasrina Jaffar y Patrice Boursier. "Measurement of Data Consumer Satisfaction with Data Quality for Improvement of Data Utilization". En 2019 13th International Conference on Mathematics, Actuarial Science, Computer Science and Statistics (MACS). IEEE, 2019. http://dx.doi.org/10.1109/macs48846.2019.9024792.
Texto completoSoret, Ignacio, Carmen De Pablos y Jose Luis Montes. "Efficient Consumer Response (ECR) Practices as Responsible for the Creation of Knowledge and Sustainable Competitive Advantages in the Grocery Industry". En InSITE 2008: Informing Science + IT Education Conference. Informing Science Institute, 2008. http://dx.doi.org/10.28945/3269.
Texto completoBarreto Fernandes, Francisco António y Bernabé Hernandis Ortuño. "Usability and User-Centered Design - User Evaluation Experience in Self-Checkout Technologies". En Systems & Design 2017. Valencia: Universitat Politècnica València, 2017. http://dx.doi.org/10.4995/sd2017.2017.6634.
Texto completoInformes sobre el tema "Consumer satisfaction – measurement"
Treadwell, Jonathan R., James T. Reston, Benjamin Rouse, Joann Fontanarosa, Neha Patel y Nikhil K. Mull. Automated-Entry Patient-Generated Health Data for Chronic Conditions: The Evidence on Health Outcomes. Agency for Healthcare Research and Quality (AHRQ), marzo de 2021. http://dx.doi.org/10.23970/ahrqepctb38.
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