Tesis sobre el tema "Complaints"
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Yuen, Chi-chung Laurence y 袁志聰. "Complaints against Hong Kong police: who are the complainees and why complained?" Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31979208.
Texto completoYuen, Chi-chung Laurence. "Complaints against Hong Kong police : who are the complainees and why complained? /". Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22032307.
Texto completoVanhook, Patricia M., Lynne M. Dunphy, B. Porter, M. Zycowizc, T. South, L. Martian-Plank y C. Luskin. "Common Musculoskeletal Complaints". Digital Commons @ East Tennessee State University, 2019. https://dc.etsu.edu/etsu-works/7408.
Texto completoLam, Ka-pik. "Police complaints system and the proposed legislation : Independent Police Complaints Council Bill /". View the Table of Contents & Abstract, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38838503.
Texto completoLam, Ka-pik y 林家碧. "Police complaints system and the proposed legislation: Independent Police Complaints Council Bill". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2007. http://hub.hku.hk/bib/B39312422.
Texto completoHall, Courtney D. "Assessment of Subjective Complaints". Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/5379.
Texto completoKarapetyan, Margarit. "Social Media and Complaints Handling". Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-28612.
Texto completoSeneviratne, Mary. "Complaints procedures in local government". Thesis, University of Sheffield, 1990. http://etheses.whiterose.ac.uk/1883/.
Texto completoCrawley, Sarah. "Somatic Complaints in Anxious Youth". Diss., Temple University Libraries, 2011. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/155885.
Texto completoPh.D.
Objective: This study examined (a) the distribution of physical symptoms in youth with specific primary anxiety disorders (i.e. separation anxiety disorder [SAD], generalized anxiety disorder [GAD], and social phobia [SP]) and (b) their response to treatment with cognitive-behavioral therapy (CBT; 14 sessions of CBT over the course of 12 weeks), medication, combination therapy (CBT + medication), or pill placebo in a sample. Method: Anxiety disordered youth (N = 488, age 7-17) who met criteria for a primary diagnosis of GAD, SAD, and/or SP as part of the Child/Adolescent Anxiety Multimodal Study (CAMS; Walkup et al. 2008) were included in this study. The sample was diverse and included children with comorbid secondary diagnoses. Results: The most common somatic complaints were headache, stomach pain or aches, feeling drowsy or too sleepy, head cold or sniffles, and sleeplessness. The distribution of these complaints did not differ across diagnostic groups. The number and severity of physical symptoms decreased over the course of treatment. Treatment condition, including placebo, was unrelated to the number and severity of physical symptoms posttreatment. Conclusions: Treatment of anxiety leads to a decrease in the number and severity of physical symptoms experienced in anxiety-disordered youth, irrespective of treatment type.
Temple University--Theses
Sauvage, Deborah. "Experiences of Complaints about Counselling, Psychotherapy and Casework: Voicing the Need for Accountability and Care". Thesis, Griffith University, 2013. http://hdl.handle.net/10072/365641.
Texto completoThesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Human Services and Social Work
Griffith Health
Full Text
Hall, Katharyn E. "Illness representations and memory complaints in epilepsy". Thesis, University of Sheffield, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.500288.
Texto completoPhungo, Muthuphei Joseph. "Complaints and responses in selected Tshivenda dramas". Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52743.
Texto completoENGLISH ABSTRACT: When we consider the total number of complaints, which have been used in the selected Tshivenda dramas, we find that the drama ZWO ITWA has the most complaints. i.e. 24.8% of complaints in the six books. The drama VHD LU FUKULA also has a high number of complaints i.e. 20.8% of all the complaints. In the analysis of complaints in selected Tshivenda dramas, eight strategies were considered. It frequently happened that more than one strategy was used in individual complaints. On average, 2.1 to 1.7 strategies appear in a complaint with an average of 1.9 strategies per complaint. With regard to the analysis of individual strategies in all books, we find that indirect accusation has the highest frequency i.e. 35.7%. This refers to an accusation in which the complainer wants to find out whether the hearer may be the potential agent of the complaint. Thus, the complainer does not directly accuse the hearer of the complaint. The study also reveals that characters like using strategies which are less direct and less face threatening. The strategies which appeared most frequently in of each book are annoyance, indirect accusation, ill consequences and explicit blame on behaviour (action). When we consider the total number of responses, which have been used in all the dramas, the study shows that ZWO ITWA has the most responses i.e. 22.6% of all the responses to the complaints in the six books. The drama VHD LU FUKULA also has a high frequency of responses i.e. 20.5% of all responses. Out of the six types of responses that were identified, question has the highest frequency of 37.3%. It also became clear in this study that some of the questions were used to object. The response, which also has high frequency, is contradiction. This response has a percentage of 21.2% of the total responses.
AFRIKAANSE OPSOMMING: Wanneer die totale getal klagtes in die geselekteerde Tshivenda dramas oorweeg word, vind ons dat 2WO ITWA die meeste klagtes het, naamlik 24.8% van die klagtes in die ses boeke. Die drama VHO LU FUKULA het ook 'n groot aantal klagtes, naamlik 20.8% van al die klagtes. In die analise van klagtes in die geselekteerde Tshivenda dramas is agt strategieë oorweeg. Dit gebeur dikwels dat meer as een strategie gebruik is in individuele klagtes. Vanaf 2.1 tot 1.7 strategieë verskyn in 'n klagte met 'n gemiddelde van 1.9 strategieë per klagte. Ten opsigte van die analise van individuele strategieë in al die boeke is gevind dat indirekte beskuldiging die hoogste frekwensie het, naamlik 35.7%. Dit verwys na 'n beskuldiging waarin die klaer wil uitvind of die hoorder die potensiële agent van die klagte is. Dus, die klaer beskuldig nie die hoorder direk oor die klagte nie. Die studie toon ook dat karakters daarvan hou om strategieë te gebruik wat minder direk is en nie 'n persoon se selfbeeld aantas nie. Die strategieë met die hoogste frekwensie in elke boek is ergernis, indirekte beskuldiging, nadelige gevolge en eksplisiete blaam op die gedrag (handeling). Ten opsigte van die totale getal response die klagtes in die betrokke dramas, het die studie getoon dat ZWO ITWA die meeste response het, naamlik 22.6% van al die response op klagtes in die ses boeke. Die drama VHO LU FUKULA het ook 'n hoë frekwensie reaksies, naamlik 20.5%. Van die 6 tipes reaksies het die vraag die hoogste frekwensie, naamlik 37.3%. Dit is ook duidelik dat sommige vrae gaan oor objeksies. 'n Respons wat ook 'n hoë frekwensie het, is teenstelling naamlik 21.2% van alle response.
Montellano, Bernardo Oom Ortiz de. "The optimization of the complaints management system". Master's thesis, NSBE - UNL, 2013. http://hdl.handle.net/10362/11633.
Texto completoAs result of the impact of the Global Financial Crisis a new paradigm shift in Consumer Behaviour has taken place. In place of compulsive consumption and long-term brand loyalty, consumers adopted more demanding attitudes and are less tolerant towards inefficiencies. In this context, understanding customers’ expectations and the root causes of their complaints became a key driver of the businesses success. The purpose of this study is to present solutions to optimize a Complaints Management System, in order to satisfy and delight customers. The analysis was based on the procedures and respective results of Worten, a Portuguese market leader retailer of White Goods and Consumer Electronics, as well as on the customers’ expectations about Repair Services. Finally, nine solutions were provided in order to meet the new trends of Consumer Behaviour and minimize their complaints by guaranteeing customers’ satisfaction
Mousavi, Mohammad. "Managing Customer Complaints in Online Auction Markets". ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7563.
Texto completoPatterson, Jan. "Consumers and complaints systems in health care /". Title page, contents and summary only, 1996. http://web4.library.adelaide.edu.au/theses/09PH/09php3174.pdf.
Texto completoKerrigan, Austin. "Police accountability: the role of the complaints against police office". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31976980.
Texto completoHsieh, Yahui Sophie Public Health & Community Medicine Faculty of Medicine UNSW. "Rethinking quality of care in the context of patient complaints: the response of a hospital organisation to complaints in Taiwan". Awarded by:University of New South Wales. School of Public Health and Community Medicine, 2005. http://handle.unsw.edu.au/1959.4/28209.
Texto completoCosta, Esther Dias da. "Animal abuse complaints assisted in Curitiba, Paraná, Brasil". reponame:Repositório Institucional da UFPR, 2016. http://hdl.handle.net/1884/46346.
Texto completoCoorientadora : Profª. Drª. Rita de Cassia Maria Garcia
Dissertação (mestrado) - Universidade Federal do Paraná, Setor de Ciências Agrárias, Programa de Pós-Graduação em Ciências Veterinárias. Defesa: Curitiba, 24/03/2016
Inclui referências : f. 29-32;38-42
Área de concentração : Saúde Única
Resumo: A crueldade contra animais é um crime previsto em lei federal no Brasil, mas a falta de relatórios dificulta a identificação desses casos, assim como o reconhecimento da gravidade, da magnitude e a caracterização dos casos atendidos pelos órgãos responsáveis por averiguar essas ocorrências. A fim de obter informações relevantes para compreender e melhorar o serviço de atendimento às denúncias de maus-tratos a animais realizadas em Curitiba, a capital do estado do Paraná e a oitava cidade mais populosa do Brasil, foi estabelecida uma parceria entre o serviço de Medicina Veterinária do Coletivo da Universidade Federal do Paraná e a Rede de Defesa e Proteção Animal, um programa da Secretaria Municipal do Meio Ambiente de Curitiba. Nesse estudo, foram analisadas, no período de abril a setembro de 2013, 1.157/2.016 (57,39%) ligações de maus-tratos a animais encaminhadas para a Prefeitura, sendo a ausência de alimentação, ambiente envolvendo riscos e espaço restrito oferecido aos animais as situações mais reclamadas (61,43% do total de reclamações); 392/1.157 ligações foram confirmadas após a verificação pelo fiscal, sendo que 62,64% do total das situações de maus-tratos confirmadas as mesmas situações denunciadas. Estiveram envolvidos nas denúncias pelo menos 356 animais sendo 272 (74,4%) cães. Verificou-se também uma correlação significativa e positiva entre as denúncias confirmadas de maustratos a animais e a densidade demográfica nos bairros (p<0,001; r = 0,741) e entre os casos de homicídios (p<0,001; r = 0,657), e significativa e negativa entre as denúncias confirmadas e a renda média mensal da população (p<0,005; r = - 0,323). Esta dissertação aborda também, de forma breve, o importante papel que o veterinário desempenha no reconhecimento de casos de abuso contra animais correlacionados a violência contra a mulher, a criança e o idoso, assunto que foi publicado como carta ao editor na Revista Clínica Veterinária. O presente estudo revela uma parte do problema relacionado aos maus-tratos contra os animais em Curitiba, e pode servir como ferramenta para melhorar a saúde animal e para incluir os maus-tratos de animais no mapa da violência contra a vida. Palavras-chave: maus-tratos a animais, violência humana, perfil, fiscalização.
Abstract: Animal cruelty is a federal crime in Brazil, but the lack of animal abuse reports make it difficult during the identification of the severity, magnitude and characterization of the cases attended by the agencies responsible for responding to complaints. In order to obtain relevant information to understand the animal problem and improve animal protection service in Curitiba, the capital city of the state of Paraná and the eighth most populated city of Brazil, a partnership was established between the Shelter Medical Service of Veterinary Hospital of Federal University of Paraná and the Animal Protection Network, program of Environment Department of Curitiba. Accordingly, this study aimed to sample 1,157/2,016 (57.39%) animal complaint calls from April to September reported to Environment Department of Curitiba, including lack of food, environmental risks and restriction of space, the most demanded situations (61.43% of total complaints); 392/1,157 calls were confirmed after verification by the inspector, and 62.64% of all cases of mistreatment confirmed the same situations denounced. At least 356 animals were involved in the reports of which 272 (74.4%) were dogs. There was also a significant and positive correlation between confirmed reports of animal maltreatment and population density in neighborhoods (p<0.001; r = 0.741) and between homicide cases (p<0.001; r = 0.657), and substantial and negative association between the confirmed reports and the average monthly income of the population (p<0.005; r = -0.323). This dissertation also briefly discusses the important role that the veterinarian plays in the recognition of cases of abuse against animals correlated with violence against women, children and the elderly, published as a letter to the editor in the Clínica Veterinária Journal. The present study shows a part of the animal abuse problem in Curitiba, and may be a tool to improve animal health and to include animal abuse in the record of violence against life. Keywords: animal abuse, human violence, profile, inspection.
Middelkoop, Marienke van. "Lower extremity complaints in runners and other athletes". [S.l.] : Rotterdam : [The Author] ; Erasmus University [Host], 2008. http://hdl.handle.net/1765/12064.
Texto completoHodges, Sally. "Psychological effects of complaints of excessive menstrual bleeding". Thesis, University of Oxford, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.253410.
Texto completoOlson, Eric. "Customer evaluation of managers' responses to online complaints". Doctoral diss., University of Central Florida, 2014. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/6330.
Texto completoPh.D.
Doctorate
Education and Human Performance
Education; Hospitality Education Track
Owen, Anne. "Exploring factors influencing customer complaints about drinking water". Thesis, University of Surrey, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.326485.
Texto completoBlackmore, Sabine. "In soft Complaints no longer ease I find". Doctoral thesis, Humboldt-Universität zu Berlin, Philosophische Fakultät II, 2015. http://dx.doi.org/10.18452/17176.
Texto completoThis thesis analyses different constructions of poetic self-representations through melancholy in poems written by early eighteenth-century women writers (ca. 1680-1750). The selection of poems includes texts written by representative poets such as Anne Wharton, Anne Finch, Elizabeth Singer Rowe, Henrietta Knight, Elizabeth Carter, Mary Leapor, Mary Chudleigh, Mehetabel Wright und Elizabeth Boyd. Against the background of a detailed analysis of the medical-historical paradigmatic change from humoral pathology to the nerves and the subsequent re-positioning of women as melancholics, the thesis refers to the close relationship of medicine and literature during the eighteenth century. Specifical categories of analysis and two different types of melancholic-poetic self-representations are developed, in order to support the close readings of the literary texts. These poems comprise both texts, which explicitly refer to generically standardized melancholy markers, as well as texts, which negotiate and aestheticize the melancholic experience without necessarily mentioning melancholy. The detailed close readings of the poems discuss the often ambivalent strategies of the poetic speakers to construct and represent their melancholic selves and clearly demonstrate that women writers of that time did – despite the common critical opinion – contribute to the literary discourse of melancholy. The thesis pays special attention to the so-called female elegy and its relationship to melancholy. It becomes clear that mourning and grief, which have often been considered a feminine counter-discourse to the discourse of melancholy as sign of the male intellectual and/or artistic genius, and the resulting female elegy offer an important literary space for women writers and their melancholy poetry, which should thus be recognized as a distinctive part of the literary discourse of melancholy.
Price, Michael Jay. "Strategies for Mitigating Low-Cost Airlines' Passenger Complaints". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4475.
Texto completoJordan, Helen. "The complaints procedure operating under the Children Act 1989 : a study of the complaints procedure operating in six Social Services Departments". Thesis, University of Sheffield, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264439.
Texto completoMa, Man Su-lan Paula. "A study of the ICAC's role in handling non-corruption complaints". Click to view the E-thesis via HKUTO, 1988. http://sunzi.lib.hku.hk/hkuto/record/B31975537.
Texto completoO'Callaghan, Michael Philip. "A study of the role and effectiveness of the complaints against policeoffice of the Royal Hong Kong Police Force". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1986. http://hub.hku.hk/bib/B31974867.
Texto completoMa, Man Su-lan Paula y 馬聞素蘭. "A study of the ICAC's role in handling non-corruption complaints". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1988. http://hub.hku.hk/bib/B31975537.
Texto completoRestemis, Andreas y Lovelyn Okpor. "ENTERPRISE RESOURCE PLANNING SYSTEMS, BUSINESS PERFORMANCE AND USERS COMPLAINTS". Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-15245.
Texto completoBell, Nancy M. "Young people at residential school : rights, communications and 'complaints'". Thesis, University of Glasgow, 2008. http://theses.gla.ac.uk/473/.
Texto completoO'Connell, Rhiannon. "Subjective sleep complaints in individuals with mental health problems". Thesis, University of Sheffield, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323316.
Texto completoBrown, Richard D. "'The new poet' : novelty and tradition in Spenser's Complaints". Thesis, University of York, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.282228.
Texto completoRhurakvit, Maneenun. "Complaints in Thai and English : an interlanguage pragmatic study". Thesis, Queen Mary, University of London, 2012. http://qmro.qmul.ac.uk/xmlui/handle/123456789/3150.
Texto completoBell, Nancy Marie. "Young people at residential school rights, communications and 'complaints' /". Connect to e-thesis, 2008. http://theses.gla.ac.uk/473/.
Texto completoPh.D. thesis submitted to the Department of Sociology, Anthropology and Applied Social Studies, University of Glasgow, 2008. Includes bibliographical references. Print version also available.
JÃnior, JoÃo Batista Pereira. "Determinants of the probability of dealing with complaints in the organs of consumer protection: an econometric analysis of the national registry of substantiated complaints". Universidade Federal do CearÃ, 2014. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=11736.
Texto completoO presente trabalho promoveu uma anÃlise do Cadastro Nacional de ReclamaÃÃes Fundamentadas do ano de 2011 (publicaÃÃo ocorrida em 2012) cuja base de dados possui 153.094 observaÃÃes, as quais representam todas as reclamaÃÃes formuladas neste perÃodo nos ÃrgÃos de defesa do consumidor espalhados em todas as regiÃes do territÃrio nacional. Foram realizadas regressÃes logÃsticas de modo a determinar uma medida probabilÃstica que retrata as possibilidades de Ãxito nas demandas dos consumidores junto Ãs entidades e ÃrgÃos criados para a discussÃo e processamento das mesmas. O modelo economÃtrico proposto considerou sexo e faixa etÃria dos consumidores, o assunto discutido nos processos, a localizaÃÃo geogrÃfica onde se deu a reclamaÃÃo, alÃm do ramo de atividade dos fornecedores reclamados. Com as simulaÃÃes realizadas, entre outros resultados, constatou-se que as maiores chances de Ãxito no cenÃrio nacional, para pessoas do sexo feminino na faixa etÃria de 31 a 40 anos, sÃo para as demandas que envolvem produtos (67,3%) e que o setor de habitaÃÃo apresentou a menor probabilidade de celebraÃÃo de conciliaÃÃo entre as partes (39,1%).
The present work promoted an analysis of the National Register of founded Complaints of the year 2011 (publication happened in 2012) whose base of data possesses 153.094 observations, which represent all of the complaints formulated in this period in consumer defense organs spreaded in all areas of the national territory. Logistic Regressions were performed in order to determine a probabilistic measure that reflects the possibilities of success to consumers' demands together the entities and organizations created for discussion and processing of demands. The proposed econometric model took into account sex and consumers' age group, the subject discussed in the processes, the geographical location where happened the complaint, besides the field of activity of the claimed suppliers. With the accomplished simulations, among other results, it was verified that the largest success chances on the national scene for females aged 31-40 years are for the demands that involve products (67.3%) and that the housing sector presented the lowest probability of celebrating conciliation between the parties (39.1%).
Smith, Jaclyn D'Anne. "The investigation of rape complaints variables that best predict arrest /". College Park, Md. : University of Maryland, 2005. http://hdl.handle.net/1903/2569.
Texto completoThesis research directed by: Criminology and Criminal Justice. Title from t.p. of PDF. Includes bibliographical references. Published by UMI Dissertation Services, Ann Arbor, Mich. Also available in paper.
Li, Hoi-kwong. "Filing of complaints by the US Food and Drug Administration /". View the Table of Contents & Abstract, 2005. http://sunzi.lib.hku.hk/hkuto/record/B35082471.
Texto completoBennett, Evelyn Nora. "The rhetoric of interdisciplinarity, manifestos and complaints in literary studies". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape15/PQDD_0021/MQ36812.pdf.
Texto completoMeijer, Eline Maria. "Work-related complaints in the upper extremity prevention and treatment /". [S.l. : Amsterdam : s.n.] ; Universiteit van Amsterdam [Host], 2006. http://dare.uva.nl/document/23449.
Texto completoLi, Hoi-kwong y 李海光. "Filing of complaints by the US Food and Drug Administration". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2005. http://hub.hku.hk/bib/B45010766.
Texto completoBaker, Melissa Anne. "Justly so? Employee justice perceptions of legitimate and opportunistic complaints". Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/51117.
Texto completoPh. D.
Profant, Judith. "Fatigue and sleep complaints in women treated for breast cancer /". Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 2004. http://wwwlib.umi.com/cr/ucsd/fullcit?p3129934.
Texto completoShaeffer, Alexandra Courtney. "Complaints in L2 French: perception and production across social contexts". Diss., University of Iowa, 2018. https://ir.uiowa.edu/etd/6500.
Texto completoEde, Andrew y andrew ede@premiers qld gov au. "The Prevention of Police Corruption and Misconduct: A Criminological Analysis of Complaints Against Police". Griffith University. School of Criminology and Criminal Justice, 2000. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20030102.114721.
Texto completoAlcock, Sandra. "Evaluating service quality at George Municipality : a complaints management systems approach". Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/917.
Texto completoFord, Rachel Elizabeth. "NEUROPSYCHOLOGICAL COMPLAINTS ASSOCIATED WITH THE NON-MEDICAL USE OF PRESCRIPTION PSYCHOSTIMULANTS". MSSTATE, 2009. http://sun.library.msstate.edu/ETD-db/theses/available/etd-08042009-223538/.
Texto completoKoes, Bart Willem. "Efficacy of manual therapy and physiotherapy for back and neck complaints". [Maastricht : Maastricht : Rijksuniversiteit Limburg] ; University Library, Maastricht University [Host], 1992. http://arno.unimaas.nl/show.cgi?fid=5691.
Texto completoSymons, Clare Mary. "Complaints and complaining in counselling and psychotherapy : organisational and client perspectives". Thesis, University of Leicester, 2012. http://hdl.handle.net/2381/27640.
Texto completoPrateeppornnarong, Dhiyathad. "An evaluation of the systems for handling police complaints in Thailand". Thesis, University of Birmingham, 2016. http://etheses.bham.ac.uk//id/eprint/6970/.
Texto completoRogers, Anne. "Ethical complaints : towards a best practice for psychotherapy and counselling organisations". Thesis, Middlesex University, 2013. http://eprints.mdx.ac.uk/13062/.
Texto completo