Tesis: "Communication relationship"

1

Barth, Gil. "Relationship strength in communication mediums". Honors in the Major Thesis, University of Central Florida, 2002. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/257.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.
Bachelors
Arts and Sciences
Psychology

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2

Sinisalo, J. (Jaakko). "Mobile customer relationship management:a communication perspective". Doctoral thesis, Oulun yliopisto, 2010. http://urn.fi/urn:isbn:9789514263910.

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Abstract This study examines communication through the mobile medium in customer relationship management (hereafter mCRM). Although the academic research on mCRM is gradually evolving, there is still a lack of empirical research on this topical issue. Therefore, the purpose of this study is to begin to fill this gap by enhancing the theoretical and practical understanding of mCRM. The empirical part of the study is conducted as a qualitative case study. Seven Finnish companies utilizing the mobile medium as a communication channel in CRM were selected for the empirical analysis. Interviews, observations and personal experiences gained within those companies form the main sources of data. The main theoretical contributions of the present study to existing academic literature are as follows. First, the study proposes the conceptualization of the focal phenomenon of the study, mCRM, and further elicits the salient characteristics of it. Second, following the conceptualization, the study focuses on communication as the core of the interaction between the company and the customer via the mobile medium. Accordingly, the study sheds light on the key elements of the communication process within mCRM and its various phases. Third, the study founds a theoretical framework for mCRM; identifying the customer relationship management, mobile commerce and communication literature streams that define mCRM theoretically. Fourth, the study elaborates on the specific role of the mobile medium as a channel within CRM and highlights the ways in which it differs from all other channels within the multichannel CRM environment. Although mCRM communication has an inherent potential to benefit both company and customer, it has been utilized quite cautiously to date. This is rather surprising given that, compared to other channels, the mobile medium has an exceptional ability to reach people. In addition, greater utilization of the mobile medium could save time and money. This is because many face-to-face encounters could easily be replaced by communication through the mobile medium. The study offers guidelines on aspects ranging from the initiation of mCRM to actual communication through mCRM. Hopefully, the findings of this study will encourage managers, regardless of industry, to consider whether their company could provide added-value of any kind through the use of the mobile medium to benefit their customer relationships.

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3

Ogolsky, Brian Gabriel. "Antecedents and Consequences of Relationship Maintenance in Intimate Relationships". Diss., The University of Arizona, 2007. http://hdl.handle.net/10150/194218.

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Relationship maintenance represents an important understudied relational construct. Three studies were conducted to examine the correlates of relationship maintenance across five factors: positivity, openness, assurances, social networks, and sharing tasks. Study one is a meta-analytic review of the existing literature on relationship maintenance and its correlates. Studies two and three are empirical examinations of the predictors of and barriers to relationship maintenance enactment in same-sex couples using a variety of methodological and statistical approaches.Study one is a meta-analysis that focuses on synthesizing the existing literature on relationship maintenance and several relational outcomes including satisfaction, commitment, mutuality, liking, love, and relationship duration as well as gender differences in the enactment of maintenance behaviors. Results suggest that relationship maintenance and the first five correlates are positivity related and these effects are moderate to large in magnitude. Relationship duration was negatively related to three of the five relationship maintenance factors, positively related to social networks, and not related to sharing tasks. Additionally, women tend to perform slightly more maintenance behaviors than men.Study two examines the association between relationship maintenance and commitment using a cross-lagged, actor-partner interdependence model to assess the direction of this relationship among same-sex couples. A sample of 98 couples was measured over 14 days. Results show support for a causal pathway from commitment to relationship maintenance and do not support the opposite pathway. Support for this causal pathway was also demonstrated through the examination of cross-partner effects.Study three explores the potential barriers to relationship maintenance enactment. Daily conflict was examined as it predicts relationship maintenance behaviors and the moderational effects of constructive and destructive (demand-withdraw) communication styles were examined. Results illustrate a negative relationship between conflict and relationship maintenance suggesting that engaging in interpersonal conflict results in decreased relationship maintenance enactment. The detrimental influence of conflict was minimized, however, when couples utilized a constructive rather than destructive communication style. To the contrary, destructive communication styles enhanced the negative effects of conflict with the exception of the actor-demand, partner-withdraw pattern, which reduced the negative effect of conflict.

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4

Lahey, Michael. "Soft control| Television's relationship to digital micromedia". Thesis, Indiana University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3607011.

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This dissertation explores the role soft control plays in the relationship between the television industry and short forms of digital media. Following James Beniger and Tizianna Terranova, I define soft control as the purposive movement by the television industry towards shaping audience attention toward predetermined goals through a range of interactions where development happens somewhat autonomously, while being interjected with commands over time. I define such things as media environment design, branding, and data collection as soft control practices. I focus on television as a way to understand how an industry historically patterned around more rigid forms of audience control deals with a digital media environment often cited for its lack of control features. And while there is already a robust discussion on the shifting strategies for the online distribution of shows, there is less of a focus on the increasing importance of shorter forms of digital media to the everyday operation of the television industry. Shorter forms of media include digitally circulated short videos, songs, casual digital games, and even social media, which is itself a platform for the distribution of shorter forms of media. I refer to all these forms of short media as "micromedia" and focus my interest on how various television companies are dealing with media environments saturated with it.

To do this I look at, for instance, how television companies use the data available on Twitter and appropriate the user-generated content of audiences, as well as how standard digital communication interfaces are utilized to more easily retrofit previous audience retention practices into new digital environments. Through the investigation of how television creates and appropriates micromedia as a way to reconfigure practices into the everyday lives of participatory audiences, I argue that we can see soft control elements at work in structuring the industry-audience relationship. These soft control features call into question the emancipatory role attributed to participatory audiences and digital technologies alike. If we think about media forms in their specific contexts, making sure to focus on their intermedial connections and their materiality, we can complicate ideas about what the categories of audience or industrial control mean.

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Schwarz, Rebecca M. "Cell Phone Communication Versus Face-to-Face Communication: The Effect of Mode of Communication on Relationship Satisfaction and the Difference in Quality of Communication". [Kent, Ohio] : Kent State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=kent1227282130.

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Thesis (M.A.)--Kent State University, 2008.
Title from PDF t.p. (viewed Jan. 5, 2010). Advisor: Richard Serpe. Keywords: cell phone, cellular phone, relationship satisfaction, mode of communication, quality of communication, communication technology. Includes bibliographical references (p. 113-115).

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Mamalyha, Oleksandr y Zhe Yin. "Relationship Communication and Traditional and Consumer Generated Media". Thesis, Umeå universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57032.

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Executive summary Purpose: Current research [1] compared the differences in terms of perception of trustworthiness and emotional appeal of traditional and consumer generated marketing media and [2] evaluated the correlation between factors of the recently developed relationship communication framework (Finne & Grönroos, 2009) with the perception of a marketing action by actual customers of a firm, to see whether these factors should be considered in firm’s marketing communication strategy. Additionally, the researchers compared the correlations between traditional and consumer generated media types to the relationship communication factors, effectively combining the two researched subjects. Design and execution: The research utilized quantitative research approach relying on simple random sampling technique within fitness and recreational settings. Findings/Implications: Data analysis confirmed that there is a consistent difference between traditional and consumer generated media in terms of perception of trustworthiness and partial and not consistent difference in terms of emotional appeal. Mild correlation between consumer unique factors of relationship communication framework (Finne & Grönroos, 2009) and perception of the marketing action have been confirmed, with these correlations remaining consistent between traditional and consumer generated media. The findings suggest that traditional and consumer generated media have varying impacts on consumer’s perception of marketing action and that incorporating consumer unique factors of relationship communication framework (Finne & Grönroos, 2009) in marketing communication strategy may benefit the firm in relationship building and integrated marketing communication.

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7

Lindstrom, Rachel A. "Cyclicality and the relationship between neuroticism, communication, and relationship satisfaction in cohabiting couples". Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/15573.

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Master of Science
Department of Family Studies and Human Services
Jared R. Anderson
Amber V. Vennum
The present study sought to extend the research on cyclical, or on-again/off-again relationships, by examining whether a history of cyclicality moderated the association between neuroticism and relationship satisfaction. A second goal of this study was to examine the direct and indirect effects of neuroticism on relationship satisfaction through communication. The sample consisted of cohabiting cyclical (n = 1,055) and noncyclical (n = 2,527) couples from a larger dataset collected by the RELATE Institute. Results showed that cyclical partners reported higher levels of neuroticism, higher levels of conflict, lower levels of positive communication, and lower levels of relationship satisfaction than noncyclical couples. Direct actor paths from neuroticism to satisfaction were significant for cyclical and noncyclical females and males. Only the direct partner path from female neuroticism to male satisfaction was significant, and was only significant for cyclical couples. All indirect actor and partner paths were significant for cyclical and noncyclical females and males. Further, a history of cyclicality significantly moderated the direct paths from male communication to male and female relationship satisfaction, indicating this relationship is stronger for cyclical couples.

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Norton, Aaron Michael. "Technology mediated communication in intimate relationships". Diss., Kansas State University, 2014. http://hdl.handle.net/2097/18126.

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Doctor of Philosophy
Department of Family Studies and Human Services
Joyce Baptist
Very little research has been conducted to understand how the technology revolution has changed and impacted couple relationships. The proposed study examined the impact of technology on couples in committed relationships through the lens of the couple and technology framework. Specifically, this study used data from 2,826 European couples to examine associations between online boundary crossing, online intrusion, relationship satisfaction, and partner responsiveness. The results suggest that when participants’ reported that their partner checked up on their online activities more frequently that this was linked with lower scores on relationship satisfaction and partner responsiveness. Also, decreased scores for relationship satisfaction and partner responsiveness were associated with increased acceptance for their partner using the Internet to talk with someone attractive about everyday life or pop culture, personal information, and relationship troubles or concerns. Lastly, the results suggest that men, but not women, who reported greater acceptability for online boundary crossing were more likely to have partners who reported lower relationship satisfaction in their relationships. Implications for clinicians, relationship educators, and researchers are discussed.

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Layton, Cheryl Marie. "Relationship Between Hospital Size, Staff Communication, Physician Communication, and Patient Experience Scores". ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7816.

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Healthcare leaders who struggle to understand the importance of interactions between patients, staff, and physicians can result in poor patient experience. Healthcare care leaders who understand the importance of patient experience can develop customer service training modules and tutorials to improve organizational outcomes. The purpose of this correlational study was to examine the relationship between staff communication, physician communication, size of the hospital, and patient experience. House's path-goal theory was used to frame the study. Secondary data were collected from hospitals in Northeastern Ohio, that reported patient experience scores through the Centers for Medicare and Medicaid's Hospital Consumer Assessment of Healthcare Providers and Systems survey database for the years 2016 and 2017. The results of the multiple linear regression indicated the results were significant, F(5, 144) = 56.822, p <.001, R2 = .652. The findings may provide health care leaders with tools to communicate with staff on how to improve patient experience through improving employee and patient engagement, thereby improving patient experience scores.

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Guest, Chelsea. "Exploring female perceptions of relational norms in text messaging and their implications for developing romantic relationships". University of Cincinnati / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=ucin153026630809489.

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Zablah, Alex Ricardo. "A Communication Based Perspective on Customer Relationship Management (CRM) Success". Digital Archive @ GSU, 2006. http://digitalarchive.gsu.edu/marketing_diss/11.

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Although little empirical evidence exists to support this contention, the extant literature suggests that firms can potentially achieve two types of benefits from developing a CRM orientation: (1) increased efficiency in the allocation of resources destined for relationship building and maintenance activities, and (2) enhanced exchange relationship outcomes through the provision of superior customer value (Zablah, Bellenger, and Johnston 2004). This effort focused on the latter of these purported benefits and sought to answer the following two fundamental questions: (1) does a CRM orientation influence the outcome of customer-provider relationships and, if so, how; and (2) does CRM technology have an effect on the relative success of CRM initiatives? In an attempt to address these questions, a conceptual model of "CRM success" was advanced and tested utilizing data from, both, customers and their providers. The conceptual model, which is based on interactive communications theory, posits that a CRM orientation has a positive effect on the quality of the product, service and planned interaction messages providers convey to their customers. The model also suggests that the quality of these messages directly influences customer-perceived relationship value which, in turn, drives other relationship attitudes, perceptions and, ultimately, customers’ behavioral intentions. Finally, the model proposes a moderating role for CRM technology: the association between CRM orientation and message quality is expected to increase (decrease) as the assimilation of CRM technology within firms increases (decreases). The model was tested utilizing (multi-level) SEM techniques. The results provide partial support for the proposed model and suggest the following: 1. As firms’ level of CRM orientation increases, customer-perceived message quality decreases. This inverse relationship between CRM orientation and message quality does not hold true across accounts of different sizes. For large accounts, message quality tends to increase as firms’ level of CRM orientation increases while the opposite holds true for small and medium-sized accounts. 2. The relationship between CRM orientation and message quality is not contingent upon the extent to which firms have assimilated CRM technology. Rather, firms’ level of CRM technology assimilation appears to exert a direct effect upon message quality. 3. Customer-perceived relationship value (CPRV) mediates the effect that product, planned and service messages exert upon customers’ relationship attitudes, perceptions and, ultimately, behavioral intentions.

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Glenn, Theresa Hammerstein. "The Relationship Between Interpersonal Communication Satisfaction and Biological Sex: the Nurse-Physician Relationship". Thesis, University of North Texas, 1994. https://digital.library.unt.edu/ark:/67531/metadc500289/.

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This study examined to what extent the biological sex of the nurse-physician interactants affects the interpersonal communication satisfaction experienced by the nurse. Hypotheses One and Two predicted that communication satisfaction would differ significantly across various combinations of sex of nurse and sex of physician dyads. Hypothesis Three predicted that male nurses would experience higher levels of communication satisfaction than would female nurses. Interpersonal communication satisfaction was operationalized by two self-report instruments. The sample included 153 male and female nurses. Results indicated that same-sex interactions were more satisfying for female nurses, while mixed-sex interactions were more satisfying for male nurses. Nurses reported greater communication satisfaction when interacting with female physicians. Hypothesis three was not supported.

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Felt, Eli. "The Relationship Between Emerging Adulthood and Communication Patterns". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3988.

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Adults who have not developed effective communication skills are at an increased risk of having unsuccessful relationships. Children of divorce are less likely to have communication behaviors modeled to them, resulting in undeveloped communication and therefore a higher likelihood to get divorced themselves. The purpose of this quantitative quasi-experimental study was to determine if there was an association between the successful transition to emerging adulthood and the development of communication behaviors among adults. The research question focused on whether successful transition through emerging adulthood positively discriminates communication patterns among adults, specifically using Gottman's framework of the Four Horsemen of the Apocalypse when controlling for gender and level of education. The sample consisted of 30 participants ages 25 to 30 years old, recruited from university participant pools. Arnett's definition of successful transition into adulthood (accepting responsibility for one's actions, independent beliefs, financial independence) was operationalized to collect data for the predictor variable. The Four Horsemen Questionnaire was used to garner data for the continuous dependent variable (maladaptive communication patterns). An analysis of variance indicated a significant relationship between maladaptive communication patterns and the transition into adulthood. Findings contribute to social change by helping emerging adults understand the impact of a successful transition into adulthood on communication behaviors. Using the developmental period of emerging adulthood to improve communication patterns may assist in mitigating divorce risk variables and relationship breakdowns.

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Kittelberger, Tess. "The relationship between hotel managers' communication styles and subordinate employee attitudes and personal relationships /". Online version of thesis, 2009. http://hdl.handle.net/1850/8481.

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Iong, Luisa. "Relationship management and job satisfaction : how to prolong employee relationships in organizations in Macau". Thesis, University of Macau, 2008. http://umaclib3.umac.mo/record=b1874133.

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Keating, Michelle. "Major League Baseball Franchises and Their Minor League Players, Maintaining a Relationship on and off the Field". [Tampa, Fla.] : University of South Florida, 2008. http://purl.fcla.edu/usf/dc/et/SFE0002384.

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Clauson, Timothy Alwyn. "The relationship between communicator style and preference for conflict management". Scholarly Commons, 1999. https://scholarlycommons.pacific.edu/uop_etds/518.

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This study investigated the relationship between an individual's communicator style and conflict management style (CMS). Six hypotheses and one research question were addressed. Specifically, hypothesis one predicted a positive correlation between Norton's contentious communicator style and scores for ROCI-ll's competitive management style. Hypothesis two predicted a positive correlation between Norton's dominant communicator style and scores for ROCI-II's competitive management style. Hypothesis three predicted a positive correlation between Norton's friendly communicator style and scores for ROCI-II's collaborative management style. Hypothesis four predicted a positive correlation between Norton's friendly communicator style and scores for ROCIII's compromise management style. Hypothesis five predicted a positive correlation between Norton's open communicator style and scores for ROCI-ll's collaborative management style. Hypothesis six predicted a positive correlation between Norton's open communicator style and scores for ROCI-II's compromise management style. The research question evaluated whether there were relationships between communicator style and conflict management style other than those tested in the six hypotheses. The total sample size was 272 undergraduate students enrolled in communication courses at a small private university and a moderate-sized state university. Two instruments, the Rahim Organizational Conflict Indicator- II (ROCI-ll) and Norton's Communicator Style Measure (CSM), were used to measure the variables. The Pearson correlation coefficient was used to analyze the six hypotheses and the research question. Results indicated a positive correlation between Norton's contentious communicator style and the CMS competitive, a positive correlation between Norton's dominant communicator style and the CMS competitive, a positive correlation between Norton's friendly communicator style and the CMS collaborative, a positive correlation between Norton's friendly communicator style and the CMS compromise, and a positive correlation between Norton's open communicator style and the CMS collaborative. No correlation was found between Norton's open communicator style and the CMS compromise. The results for the research question provided positive correlations between Norton's relaxed, attentive, precise, and animated communicator styles and the CMS collaborative. The impression leaving, precise, animated, and dramatic communicator styles had a positive correlation with the CMS competing. The open communicator style had a positive correlation with the CMS accommodating and the attentive communicator style had a positive correlation with the CMS compromise. It is suggested that future research explore the relationship between communicator styles and personality traits.

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Burke, Tricia J. "Examining Diet- and Exercise-Related Communication in Romantic Relationships: Associations with Health and Relationship Quality". Diss., The University of Arizona, 2012. http://hdl.handle.net/10150/232453.

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In this study, equity theory and relationship maintenance were employed as the framework through which couples' perceptions of and use of diet- and exercise- related social influence strategies were examined. Additionally, this research investigated whether people's perceptions of social influence were associated with their health maintenance behaviors and relationship quality, as well as whether their perceived diet- and exercise-related support from the partner moderated these associations. Finally, individuals' motivation to use influence strategies to encourage their partners to be healthier was also be evaluated. This study included a sample of 192 cohabiting or married couples. The results of the Actor Partner Interdependence Models indicated that actors' perceived relationship maintenance and control mutuality were positively associated with their perceptions of positive influence strategies from the partner. Additionally, actors' perceived positive influence strategies from their partners were associated with greater health maintenance and relationship satisfaction, with the inverse being true for actors' perceived negative influence strategies from their partners. Individuals' reports of using social influence strategies varied depending on their various motivations for using social influence strategies (i.e., perceived partner ability and willingness to change, reasons for using social influence, and reasons for not using social influence). Finally, individuals reported engaging in more health maintenance behaviors when they also perceived more positive social influence and more diet- and exercise-related support from their partners. These results suggest that relationship functioning is related to individuals' perceptions of influence strategies from the partner, which are also associated with individuals' health maintenance behaviors and relationship quality. Consequently, romantic relationships appear to be an important context in which to examine diet- and exercise- related social influence strategies.

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Balogun, Foluke. "Measuring Perceptions of the Relationship Between Faculty Members and Kent State University From A Public Relations Perspective". Kent State University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=kent1248015849.

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Jacobson, Steven M. "The attachment, caregiving, and sexual systems relationship to conflict communication in adult pair-bond relationships". Full text available online (restricted access), 2003. http://images.lib.monash.edu.au/ts/theses/Jacobson.pdf.

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Hupp, Jodi L. Ph D. "Effects of Argumentativeness and Verbal Aggressiveness on Communication Satisfaction and Relationship Satisfaction in Sibling Relationships". Kent State University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=kent1398079707.

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Graca, Sandra Simas. "The Impact of National Culture on the Role of Communication in B2B Relationships". NSUWorks, 2013. http://nsuworks.nova.edu/hsbe_etd/37.

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Forming and fostering B2B relationships are increasingly requiring communication between individuals in the opposite spectrum of culture dimensions such as individualism. Thus, establishing trusted and committed global partnerships involve designing communication processes that minimize differences and promote goal congruence. The behavior of business customers, in a global context, is an understudied field deserving greater attention in marketing research. This study unveils a universal and parsimonious model, highlighting the role of communication in shaping relationship quality, and including national culture as moderator. The study was conducted on a sample of managers and buyers from the USA (n=169) and Brazil (n=110). Factor analysis, confirmatory factor analysis and structural equation modeling were applied in order to validate the instrument, discover the relevant dimensions of communication and examine the relationships in the model. Four significant factors revealed the existence of a globally relevant, parsimonious and highly explanatory communication model that includes elements of quality, interaction, mutuality, and socialization. In addition, elements of social and functional relationship benefits are found to improve the quality of business relationships more than any other factor in the global model. In addition, culture was found to play a significant role on the intensity that most predictors have on increasing or decreasing buyer's trust in and satisfaction with the supplier. As a result, the model can aid both researchers and practitioners in understanding the important elements of communication and relationship benefits for buyers in the global marketplace.

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Hunt, Donna Marie. "Technology and the Grandparent-Grandchild Relationship: Learning and Interaction". University of Toledo / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1341345006.

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Gezgin, Ulas Basar. "Relationship Of Bodily Communication With Cognitive And Personality Variables". Phd thesis, METU, 2006. http://etd.lib.metu.edu.tr/upload/12607258/index.pdf.

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Why are there individual differences in people&
#8217
s bodily communication performance success? Which variables may be responsible for the variation in the performance success? Which analogies would appear to dominate in bodily communication, and in what ways would the metaphorization and metonymization processes operate? In this study, the relationship of bodily communication performance with cognitive and personality variables was investigated. 218 students participated to the first phase of the study while 88 of them participated to the second phase of it. In the first phase, a set of tests was given successively to determine the levels of certain cognitive and personality variables. In the experimental setting, the participants were instructed to communicate certain words one by one nonverbally just as in the &
#8216
Silent Movie&
#8217
game. The stability of bodily communication expectancy ratings, the factor structure of bodily communication performance and the frequency of the ways of representation for each word were analyzed. Interrater reliability analysis, third eye analysis and case studies were conducted
the unsuccessful representations were described and finally, structural equation modeling results were presented. The theories and research on personality and cognition, metaphors, metonymies, analogies, bodily representations, mind-reading, pragmatics and the notion of relevance were reviewed in the dissertation and after the exposition of the strategies, schemata and scripts employed in the experiments, a model of bodily communication was proposed aiming to integrate the manifold aspects of bodily communication.

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York, Dustin. "Investigating a Relationship between Nonverbal Communication and Student Learning". Thesis, Lindenwood University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3605278.

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Clear and effective communication is essential in today's society (Smith & Cotten, 1980; Smith & Land, 1981). Nonverbal communication specifically has a vital role in communication. There is inconsistent data on the effect of nonverbal communication used by instructors and the impact on student learning within the higher education environment. This research study sought to find distinct correlations between instructors' nonverbal communication and a variety of elements related to student learning.

This study examined (1) the relationship between standardized measurements of student learning and instructors' nonverbal communication, (2) the relationship between students' perceptions of their learning and instructors' nonverbal communication, (3) the relationship between students' perceptions of instructor credibility based on the instructors' nonverbal communication, and (4) the relationship between students' gender and instructors' nonverbal communication.

Based on quantitative and qualitative data, college students (N=85) from a midsize Midwestern university reported distinct findings that progressed the study of nonverbal communication. Students attended class with one of two variable instructorlecturing types: utilizing effective nonverbal communication (good eye contact, arm movement, facial expression, voice fluctuation, and position in the classroom), or poor nonverbal communication (poor eye contact, arm movement, facial expression, voice fluctuation, and position in the classroom). The instructors lectured the exact same material from a script. Students provided data through tests, surveys, and focus groups that delivered substantial evidence of the relationship between instructors' nonverbal communication and student learning.

Findings in the research study suggest that instructors' nonverbal communication is beneficial to students' academic success. This study outlined which elements of nonverbal communication an instructor could use to benefit student learning. Using the results of this study, university administrators, faculty, and professional development officials could find beneficial information for the success of higher education instruction.

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Young, Ming-yan Charmian y 楊名殷. "Relationship between internet communication and social anxiety in adolescents". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B45590448.

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Ehlers, Lindsay Nicole. "The relationship of communication satisfaction, job satisfaction and self-reported absenteeism". Oxford, Ohio : Miami University, 2003. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1050329102.

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Thesis (M.A.)--Miami University, Dept. of Speech Communication, 2003.
Title from first page of PDF document. Document formatted into pages; contains iii, 42 p. Includes bibliographical references (p. 32-35).

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Herrmann, Andrew F. "Dialectical Tensions, Relationship Dissolution, and Writing the New Ethnography". Digital Commons @ East Tennessee State University, 2013. https://dc.etsu.edu/etsu-works/787.

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Gade, Carmin Jane. "An exploration of the pharmacist-patient communicative relationship". Columbus, Ohio : Ohio State University, 2003. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1061259087.

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Thesis (Ph. D.)--Ohio State University, 2003.
Title from first page of PDF file. Document formatted into pages; contains xii, 123 p.; also includes graphics (some col.). Includes abstract and vita. Advisor: Donald J. Cigala, Dept. of Communication. Includes bibliographical references (p. 117-123).

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Veldorale-Brogan, Amanda. "THE MISSING LINK: MARITAL VIRTUES AND THEIR RELATIONSHIP TO INDIVIDUAL FUNCTIONING, COMMUNICATION, AND RELATIONSHIP ADJUSTMENT". Lexington, Ky. : [University of Kentucky Libraries], 2008. http://hdl.handle.net/10225/880.

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Thesis (M.S.)--University of Kentucky, 2008.
Title from document title page (viewed on October 30, 2008). Document formatted into pages; contains: viii, 48 p. : ill. Includes abstract and vita. Includes bibliographical references (p. 43-47).

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Bouma, Ruth. "Prevention of Relationship and Alcohol Problems". Thesis, Griffith University, 2003. http://hdl.handle.net/10072/366648.

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There is a strong association between alcohol and relationship problems, with each problem exacerbating the other. In this program of research two studies were conducted. The first study was to investigate the variables that put couples at risk for developing a combination of relationship and alcohol problems. The second study was an evaluation of the effects of an integrated education program that promoted safe drinking and positive relationship interaction. Previous research shows that deficits in negative affect regulation and poor communication predict the onset of both relationship and alcohol problems. Based on these findings, it was hypothesized that deficits in communication exist in couples in which one or both partners drink at hazardous levels. In Study 1 communication of 85 couples (53 couples with no high-risk drinker and 32 couples with at least one at-risk drinker) in early stage committed relationships was assessed by observation of their interaction. Couples in which the man was drinking at hazardous levels had significantly more negative communication than couples without an at-risk drinker. In Study 2, 37 couples with at least one at-risk drinker were randomly assigned to either Controlling Alcohol and Relationship Enhancement (CARE) or a control condition. Couple communication, alcohol consumption, relationship satisfaction and relationship stability were assessed at pre- and post-intervention. Alcohol consumption, relationship satisfaction and relationship stability were also assessed at 6-month follow-up. Couples receiving CARE improved their communication significantly relative to the control couples. Couples in both conditions showed significant reductions in hazardous drinking, but there was no significant difference in the effects of the interventions on alcohol consumption. The program of research demonstrates that deficits in couple communication are evident in couples with hazardous male drinking, even in the early stage of the relationship when the couples report high relationship satisfaction. The communication deficits are remedied with brief, skill-training relationship education. Furthermore, there was evidence for the effects of CARE on reduction of steps towards relationship dissolution at 6-month follow-up. The brief alcohol component of the intervention showed little benefit beyond the control condition in terms of impact upon the alcohol problems. This research is the first to demonstrate that a combined program of skill-based relationship education and strategies for alcohol reduction is effective in remediating communication skills deficits in the early stage relationships of couples with hazardous alcohol consumption. Future research can extend this work to enable the development of programs which match the content of relationship education to the specific needs of other high-risk couples
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Applied Psychology
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Hu, Yu. "An Examination of Consumers' Selective Word-of-Mouth Communication Process and its Consequences". Diss., Virginia Tech, 2008. http://hdl.handle.net/10919/27680.

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This research proposes that consumers often selectively communicate their product knowledge with one another in order to achieve different interpersonal goals or to meet situational demands; as a consequence of this selective message construction process, the communicatorsâ recollections of the product knowledge tend to be realigned with the contents of the communicated messages. To provide empirical support for this proposition, I employed a two-step, memory-based experiment procedure and used interpersonal relationship strength as the key investigating variable to examine communicatorsâ selective message construction behavior and its evaluative consequences. Results showed that participants communicated more negative product information to a strong relation audience and more positive information to a weak relation audience; they were also more likely to negatively interpret ambiguous information to a strong relation audience. After the communication, participants in the strong relation condition showed significantly decreased product evaluations.
Ph. D.

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Coetzee, Elsie Margaretha. "Strategic communication in alliances : perceptions of alliances partners on relationship outcomes". Diss., Pretoria : [s.n.], 2008. http://hdl.handle.net/2263/29790.

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Organisations experience increased social, political and economic pressure that is evident in the increased pressure that stakeholders place on organisations. Organisations increasingly realise that stakeholders’ values and objectives need to be incorporated into organisational strategy as well as the day-to-day management of the organisation. Organisational success and survival consequently depends on the organisation’s network of relationships, which provide the organisation with otherwise inaccessible resources and a competitive advantage. Organisational relationships offer the best solution towards illustrating the value of public relations and communication in the organisation. These relationships enable the organisation to attain its long- and short-term goals. Communication is a key influencer of the success of these relationships and communication managers are consequently better adept to manage these relationships. The relationship perspective of communication posits that public relations and communication managers should act in a boundary spanning role by balancing the interests of companies and stakeholders through effective relationship management. A shift has consequently occurred from purely communication management towards building mutually beneficial relationships between an organisation and its key stakeholders. There has also been an increased recognition of the need for strategically managed communication programs that can effectively contribute to organisational success. Strategic communication assists an organisation to adapt to its stakeholder environment by feeding into the organisation’s strategy formulation process intelligence with regards to strategic stakeholders, which, in turn, assists in building mutually beneficial relationships with these stakeholders. Communication managers’ efforts towards the effective management of organisational relationships has been hampered by the lack of current literature on organisational relationships, a lack of knowledge regarding the factors that influence these relationships, as well as the lack of a reliable and quantifiable definition of organisational relationships. Knowledge on these key areas could enable communication managers to manage these relationships effectively through strategic communication that is characterised by open and two-way communication. This study aimed to determine the connection between organisational relationships and organisational success by investigating the relationship between organisational alliances (as a specific form of organisational relationship) and goal attainment. The three-stage model of organisational relationships proposed by Grunig and Huang (2000:34) was applied to organisational alliances in order to determine this relationship, as well as to determine the influence of key constructs like type of industry, type of alliance, duration of the alliance and the size of the organisation. The reliability of using this framework, specifically the relationship outcomes proposed by the three-stage model, was investigated. The relationship outcomes (trust, commitment, relational satisfaction and control mutuality) were positively related to perceptions of goal attainment. This implies that if trust, commitment, relational satisfaction and control mutuality increases in an organisational alliance, the perceptions of goal attainment also increase within that organisational relationship. These findings suggest that effective communication contributes to perceptions of goal attainment within organisational relationships. It offers public relations and communication practitioners a means to demonstrate the contribution of this function to organisational success. High correlations between the relationship outcomes reflected current findings on these outcomes and a factor analysis indicated that only one factor was being measured – the organisational relationship itself. The study proposed an improved measurement instrument for reliably measuring organisational relationships (Cronbach Alpha = 0.93). The type of industry, type of alliance, duration of the alliance as well as the size of the organisation did not have a significant influence on the relationship outcomes or the proposed measure of organisational relationships. This implies that the current proposed measurement instrument can be applied to numerous contexts. A general linear model was applied to goal attainment (as the dependent variable) and the relationship outcomes (as the independent variables) in order to determine the specific contribution of each relationship outcome on perceptions of goal attainment. The regression analysis indicated that control mutuality was the greatest influencer of perceptions of goal attainment within alliances. A noticeably low influence of trust was also measured. These findings were obtained through the use of an e-mail survey that obtained cross-sectional data, where 154 alliances were observed (n=154). The study contributed to present literature on organisational relationships by using Grunig and Huang’s (2000:43) three-stage model to explain the relationship between perceptions of goal attainment and the relationship outcomes in alliances within the South African context. Strategic communication management provides a solution to a key organisational issue – the organisation’s interdependence with the stakeholders in its environment and how these stakeholders can better be managed in order to more effectively contribute towards organisational success. Communication managers can demonstrate their value by effectively managing key organisational relationships like alliances by integrating these relationships into organisational strategy. These successful organisational relationships also contribute towards organisational sustainability by enabling the organisation to attain its long- and short-term goals.
Dissertation (MCom)--University of Pretoria, 2008.
Communication Management
MCom
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Le, Roux Karle. "The relationship between corporate communication efforts, client communication satisfaction and –relationship satisfaction, and client economic contribution within a financial services organisation / K. le Roux". Thesis, North-West University, 2011. http://hdl.handle.net/10394/4856.

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After facing the economic recession, the South–African and global business sectors started revaluating their human capital and the positions they represent within an organisation. Each individual now had to prove that they contributed towards the organisation’s bottom line, as each and every cent had to be counted and accounted for. Some functions within organisations could easily prove their contribution towards the bottom line by providing production or sales outputs. The public relations practitioners and the corporate communication efforts they offered, however, faced a bleak future, as their contribution towards the tangible assets was very rarely recognised (Kim, 2000:276). The financial services sector however, in which an advisor’s contribution towards the organisational bottom line is easily quantified, started to acknowledge the need for this sector to improve upon its ‘softer’ intangible assets such as client communication and client relationships. The sector believes that communication establishes relationships, and sound client relationships is the only way to sell financial products and services, as people seldom entrust their life earnings or financial dreams to strangers (Christiansen & DeVaney, 1998:7). Public relations practitioners know how to use communication optimally in the quest for building client relationships, and financial services need those skills in order to sell their products and contribute towards the bottom line. These two functions could thus work together towards the achievement of their goals - public relations to prove their bottom line contribution, and the financial services sector towards improving client relationships. These statements led to the general Research Question of this study: “What is the nature of the relationship between (i) corporate communication efforts, (ii) client communication satisfaction and (iii) client relationship satisfaction, and these concepts’ relationship to (iv) client economic contribution, within a financial services organisation?” This Research Question is answered from the systems theory as meta–theory with the support of the strategic communication, excellence and relationship management theories, and Futurum Financial Group (FFG) services as the financial services organisation for this study. A qualitative and quantitative research approach was followed to establish the constructs, and the relationships between the constructs. The Financial Advisors and public relations practitioner in FFG have a good understanding of the need for strategic communication efforts, and a relationship between their efforts and the client communication satisfaction and client relationship satisfaction could therefore be indicated. A further relationship between the client communication satisfaction and client relationship satisfaction and the client economic contribution was also established. Recommendations to improve the situation within FFG included a better focus on database administration, corporate communication consistency, Financial Advisor diligence, and providing clients with more frequent updates regarding their financial situation. The greatest strengths were client–advisor trust and corporate communication professionalism. This study thus contributes to the argument that communication efforts add tangibly, by means of client economic contribution, to the organisation’s bottom line, within the financial services industry. The study furthermore provides some recommendations for the financial services industry to improve their communication skills in order to build client relationships.
Thesis (M.A. (Communication Studies))--North-West University, Potchefstroom Campus, 2011.

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Montesi, Jennifer L. "The Sexual Communication of Socially Anxious Individuals in Intimate Relationships: Exploring the Connection Between Social Anxiety and Relationship Satisfaction". Diss., Temple University Libraries, 2013. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/152068.

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Psychology
Ph.D.
Individuals high in social anxiety report higher interpersonal dependency (e.g., Darcy et al., 2005), lower satisfaction with their sexual communication with their intimate partners (Montesi et al., 2009), less self-disclosure (e.g., Sparrevohn & Rapee, 2009), and less emotional expression (e.g., Spokas et al., 2009) than non-anxious individuals. In comparison to non-anxious individuals, socially anxious individuals also report lower satisfaction with various aspects of their intimate relationships including lower sexual satisfaction (Bodinger et al., 2002), less social and emotional intimacy (Schneier et al., 1994), and lower overall relationship quality (Sparrevohn & Rapee, 2009). The primary aim of the present investigation was to better understand the lack of satisfaction and fulfillment reported by socially anxious individuals in intimate relationships. Data were collected from 135 undergraduate students in committed, heterosexual, monogamous, sexually active partnerships of at least three months duration. Structural equation modeling was used to examine variations of a partially latent structural regression model in which higher social anxiety and higher interpersonal dependency were predictive of higher sexual communication reluctance and, in turn, lower overall relationship satisfaction and higher sexual dissatisfaction. Based on an examination of overall model fit statistics, chi square difference statistics, parameter coefficients, and correlation residuals, two models (one including fear of damaging the relationship and one without this variable) were retained. Both of the retained models, which included direct paths from social anxiety to satisfaction in addition to indirect paths from social anxiety and interpersonal dependency to the outcome satisfaction variables, had excellent fit (Model 1D:X²M=3.48,df=8,p=.90,RMSEA=0.00,CFI=1.00; Model 2D: X²M =15.07,df=14,p=.3, RMSEA=0.02,CFI=0.99). Exploratory hypotheses were examined. Results are discussed in terms of the benefits of open communication between intimate partners about specific areas of the sexual relationship (e.g., sexual fantasies). Future directions of study are proposed.
Temple University--Theses

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Frendberg, Jessica, Karin Cademan y Natalia Savic. "Relationship marketing regarding the fashion industry : Trust, commitment and communication". Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19687.

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Title Relationship marketing regarding the Fashion industry; Trust, Commitment and Communication Authors Karin Cademan, Jessica Frendberg, Natalia Savic Examiner/ Supervisor Pejvak Oghazi Michaela Sandell Institution/ Course School of Business and Economics, Linnaeus University Bachelor thesis, Independent degree project – 2FE16E Problem to investigate This thesis acknowledge a lack of understanding when it comes to customers perception regarding the relationship with companies that exist when purchasing basic clothes online. Purpose To investigate relationship marketing online towards the fashion industry considering customers who purchase basic clothes online. Literature review The literature review act as a foundation and gives a deeper understanding in the area of relationship marketing and the key components (trust, commitment and communication) and its variables. Methodology This thesis took a deductive and quantitative research approach with a survey as the research strategy. Conclusion This thesis has provided a clarification regarding relationship marketing when it comes to purchasing basic clothes online. The research contributed to a deeper knowledge of repeat customers perception regarding which are the most important key component and variables that a company should aim for when purchasing basic clothes online. The investigation provided information that further could be spread to companies in the fashion industry who has curiosity of repeat customers.

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Nejati, Anna y Emma Staffansson. "VeckoRevyn : Effective communication strategies within social media towards relationship building". Thesis, Umeå universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-56910.

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Fetterman, Sandra M. "The Communication Experience of Relationship Dissolution: A Grounded Theory Approach". Fogler Library, University of Maine, 2008. http://www.library.umaine.edu/theses/pdf/FettermanSM2008.pdf.

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Sierpe, Eino. "Gender and its relationship to perception in computer-mediated communication". Thesis, McGill University, 2002. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=38282.

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The growth of computer-mediated communication (CMC) has generated great interest among researchers. Although perspectives vary, the anonymity inherent in textual communication and the reduction of social markers are often described as the characteristics that distinguish CMC from other forms of communication. These arguments have resulted in unprecedented optimism regarding the potential of this technology to eliminate social inequalities and increase access to institutional power. While critics have provided substantial evidence to the contrary, especially in regards to gender inequalities, CMC continues to be promoted and accepted.
Critical responses on the issue of gender have concentrated on behavioral issues. As exemplified by the work of Herring, these issues include, among others, the use of adversarial rhetorical strategies, topical control, representation in electronic communities, and the phenomenon known as "flaming".
Surprisingly, no effort has been made to address the role of gender in the cognitive aspects of CMC or directly question the claims advanced by supporters of this technology in relation to the anonymity of electronic texts. With the exception of Herring's peripheral remarks on this issue and limited work on the problem of gender judgements by Savicki and his colleagues, research is non-existent.
Given the importance of this area for the information professions, this research explores the role of gender in the cognitive processes associated with identification and impression formation. More specifically, this research addresses two concerns. The first is whether CMC users can identify the gender of those they have never met face-to-face by relying exclusively on the detection of gender cues. The second centers on the role of gender in the evaluation of electronic communicators.
Against the perspectives outlined in the feminist critique of technology, this research's theoretical framework is derived from the work of Hymes as well as literature from cognate fields. Thus, Hymes' theoretical model on the concept of communicative competence, which allows competent speakers to pass judgement on the appropriateness of linguistic events, is central to the investigation.
The results provide convincing evidence regarding the implications of gender in the cognitive dimension of CMC. Data from 133 research participants (91 females and 42 males) associated with the study of librarianship or its professional practice suggest that CMC simply recreates existing gender asymmetries. Women are less likely to remain anonymous, more likely to be described stereotypically, and more likely to be evaluated negatively.

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Overbeek, Leonie. "Values, communication and leadership : an organizational perspective on their relationship". Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52603.

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Thesis (MPhil)--Stellenbosch University, 2001.
ENGLISH ABSTRACT: When examining organizational values, communication and leadership, how can the relationship between them be defined? This thesis approaches the problem by examining the literature in this field during the past ten years that deals with these three concepts both in theory and in practice. The relationship postulated to exist is defined as one in which leaders are being challenged to communicate the values of the organization in order to focus its members and the organization to a common purpose. An organization that shares a common values system is more successful than one without a coherent values system, and when these values are aligned to values acceptable to society the organization may be perceived as acceptable and thus attains a certain legitimacy. Leaders who share the value systems of their subordinates are similarly accepted and legitimised. The mutual resonance between the values communicated by leaders and those embodied in the organization is crucial, since a discrepancy leads to distrust of the messages being communicated with concommitant loss of effectiviness. Effective communication is, after all, the cornerstone of the organization as it is only through communication that the purpose of the organization can be shared and realized. Leaders in organizations can thus use the knowledge of the existence of such reso~ance to effectively communicate their vision to their subordinates; to disseminate the values of the organization and to enable the organization to grow and prosper.
AFRIKAANSE OPSOMMING: Wanneer die konsepte van organisatoriese waardes, kommunikasie en leierskap ondersoek word, word die verhouding tussen die konsepte moeilik gedefinieer. Hierdie tesis benader dié probleem deur 'n studie te maak van die literatuur wat die afgelope tien jaar gepubliseer is waarin of een of al drie hierdie konsepte beide in teorie en in die praktyk bespreek is. Die postulering word gestel dat daar 'n verhouding bestaan waarin leiers uitgedaag word om die waardes van die organisasie te kommunikeer om sodoende die lede van die organisasie en die organisasie self op 'n gemeenskaplike doelwit in te stel. 'n Organisasie waarin daar 'n gemeenskaplike waarde sisteem heers is meer geneig na sukses as een daarsonder, en wanneer so 'n waarde sisteem in lyn staan met die waardes wat deur die gemeenskap aanvaar word, word die organisasie as legitiem en aanvaarbaar waargeneem. Leiers wat die waarde sisteme van hulle volgelinge deel word op soortgelyke wyse aanvaar en gelegitimiseer. Die wedersydse resonansie tussen die waardes wat deur leiers gekommunikeer word en dié wat in die organisasie vervat word is van kritieke belang, aangesien 'n diskrepansie kan lei tot 'n vertrouensverlies in die boodskap en gevolglik tot 'n verlies aan effektiewe kommunikasie. Effektiewe kommunikasie is die basis van die organisasie, aangesien dit slegs deur kommunikasie is dat die doelwit van die organisasie gedeel en gerealiseer kan word. Leiers in organisasies kan gevolglik die kennis van die bestaan van so 'n resonansie gebruik om op 'n effektiewe manier hulle visie aan hulle onderlinge te kommunikeer; om die waardes van die organisasie te versprei en om die organisasie se groei en sukses te bevorder.

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Al-Tokhais, Abdulelah. "The relationship between communication effectiveness and multicultural employees’ job outcomes". Kent State University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=kent1479431745750957.

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Löfgren, Victoria y Aivi Eklund. "Organizational Structure, Communication, and Performance : Relationship to integrated management system". Thesis, Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-444754.

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The study aims to research factors that impact organizational structure, communication, performance, and if the management system has any significant ability to improve the outcome. The study is a case study of an organization where twenty-five employees were invited to participate in the survey and express how they perceive the management system. Interview with a CEO of the organization and access to the intranet and management system gave another set of data analyzed and researched with the help of theories. The results show that the organizational structure, communication, and performance cannot function without each other. Structure impacts the communication and performance of the organization. Simultaneously, successful communication is a vital ingredient for the structure to function and increase performance. The management system is the center for organizational structure and performance. Successful integration of the management system improves the information flow, increasing efficiency, performance, and profitability in the organization. A functioning and collaborative management system is the key to increased quality in every area of the organization. It fulfills the social demand for sustainability and quality vital for surviving the competitive market and being prepared for unexpected future events such as Covid-19. Available various technological and digital tools for quality improvement and communication have been the savior for many businesses worldwide.
Studien syftar till att undersöka faktorer som påverkar organisationsstruktur, kommunikation, prestanda och om ledningssystemet har någon betydande förmåga att förbättra resultatet. Studien är en fallstudie av en organisation där tjugofem anställda var inbjudna att delta i undersökningen och uttrycka hur de uppfattar ledningssystemet. Intervju med en VD för organisationen och tillgång till intranätet och ledningssystemet gav ytterligare en uppsättning data som analyserades och forskades med hjälp av teorier. Resultaten visar att organisationsstruktur, kommunikation och prestanda inte kan fungera utan varandra. Struktur påverkar organisationens kommunikation och prestanda. Samtidigt är framgångsrik kommunikation en viktig ingrediens för att strukturen ska fungera och öka prestanda. Ledningssystemet är centrum för organisationsstruktur och prestanda. Framgångsrik integration av ledningssystemet förbättrar informationsflödet, ökar effektiviteten, prestanda och lönsamhet i organisationen. Ett fungerande och samverkande ledningssystem är nyckeln till ökad kvalitet inom alla områden i organisationen. Det uppfyller den sociala efterfrågan på hållbarhet och kvalitet som är avgörande för att överleva den konkurrensutsatta marknaden och vara beredd på oväntade framtida händelser som Covid-19. Tillgängliga olika tekniska och digitala verktyg för kvalitetsförbättring och kommunikation har varit en undsättare för många företag världen över.

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Jung, Yoon Kyung. "The relationship between parent-child emotion communication and child psychopathology". Diss., Restricted to subscribing institutions, 2007. http://proquest.umi.com/pqdweb?did=1495960151&sid=1&Fmt=2&clientId=1564&RQT=309&VName=PQD.

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Everett, James D. "The relationship between communication apprehension and community college student success /". free to MU campus, to others for purchase, 1999. http://wwwlib.umi.com/cr/mo/fullcit?p9962522.

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Nardello, Andrea M. "The relationship between family communication patterns and locus of control". Morgantown, W. Va. : [West Virginia University Libraries], 2002. http://etd.wvu.edu/templates/showETD.cfm?recnum=2503.

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Brunell, Amy Beth. "Perceptions of Risk in Intimacy: Couple Communication and Relationship Satisfaction". W&M ScholarWorks, 2002. https://scholarworks.wm.edu/etd/1539626379.

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Jia, Moyi. "Emotion and Communication Behaviors in the Workplace: Supervisor Nonverbal Immediacy, Employee's Emotional Experience, and Their Communication Motives". Ohio University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1374872247.

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Anders, Ashley Nicole Keiley Margaret K. "Sexual communication anxiety, attachment, relationship satisfaction, and sexual satisfaction in Auburn". Auburn, Ala, 2008. http://repo.lib.auburn.edu/EtdRoot/2008/SUMMER/Human_Development_and_Family_Studies/Thesis/Anders_Ashley_54.pdf.

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Corn, Shekinah. "Superiors’ Conflict Management Behaviors and Its Relationship to Their Level of Communicative Competence". University of Akron / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=akron1357603526.

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Osmanagic, Minela. "Långsiktig relation eller romantisk kollision? : En undersökning av kommunikationens och andra faktorers betydelse för hållbara parrelationer". Thesis, Högskolan i Halmstad, Sektionen för hälsa och samhälle (HOS), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-21340.

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Syftet med föreliggande studie var att få en fördjupad förståelse för vilka faktorer som kan innebära huruvida en relation kommer hålla eller inte. Semi-strukturerade intervjuer genomfördes. Urvalet bestod av sex personer, tre män och tre kvinnor. Tre av dessa personer befinner sig idag i en relation och tre av dessa har tidigare haft relation men inte för närvarande. Intervjuteman för studien var kommunikation, tidigare bakgrund, intressen samt nätverk. Resultatet visade att kommunikation var en betydande faktor för en relations välmående, och det var en av de viktigaste beståndsdelarna för att en relation ska hålla på sikt. I studien framkom också att tidigare uppväxtförhållanden påverkar personen i det vuxna livet på olika sätt, genom att forma personerna till dem de är idag. Intressen och nätverk belystes också för att få en så övergripande bild som möjligt. I diskussionen berördes aspekterna av skillnader mellan upplevd kommunikation mellan män och kvinnor, vikten av att jobba med sitt förhållande samt personernas upplevelser av hur ett förhållande ska vara.
The aim of the present study was to gain a deeper understanding of the factors that can mean whether a relationship will last or not. Semi-structured interviews were carried out. The sample consisted of six people, three men and three women. Three of them are currently in a relationship, and three of these have previously had relationships but not currently. Interview subjects for the study were communication, previous background, interests and networks. The results showed that communication was a significant factor in a relational well-being, and it was one of the most important elements of a relationship to maintain in the long run. The study also revealed that earlier childhood conditions affect the person in adult life in various ways, by shaping individuals to those they are today. Interests and networks also highlighted to obtain as comprehensive a picture as possible. The discussion touched aspects of differences between perceived communication between men and women, need to work on their relationship and the subjects' experiences of how a relationship should be.

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