Libros sobre el tema "Call centers"
Crea una cita precisa en los estilos APA, MLA, Chicago, Harvard y otros
Consulte los 50 mejores mejores libros para su investigación sobre el tema "Call centers".
Junto a cada fuente en la lista de referencias hay un botón "Agregar a la bibliografía". Pulsa este botón, y generaremos automáticamente la referencia bibliográfica para la obra elegida en el estilo de cita que necesites: APA, MLA, Harvard, Vancouver, Chicago, etc.
También puede descargar el texto completo de la publicación académica en formato pdf y leer en línea su resumen siempre que esté disponible en los metadatos.
Explore libros sobre una amplia variedad de disciplinas y organice su bibliografía correctamente.
Joanna, Reeves, Proudfoot Consulting (Europe) Ltd y Confederation of British Industry, eds. Call centres. London: Caspian, 2000.
Buscar texto completoAbbott, James C. Designing effective call centers. Greenville, SC: Robert Houston Smith Pub., 2007.
Buscar texto completoPractices, LLC Best. Call centers: Executive insights for excellence. Chapel Hill, NC: Best Practices, 2001.
Buscar texto completoEsher, Joseph. Answering the call: a benchmark of Minnesota's call center industry. Saint Paul, MN: Minnesota Trade & Economic Development, 2000.
Buscar texto completoExecutive, Scotland Scottish. Benchmarking and definitions within contact centres. Edinburgh: Scottish Executive, 2003.
Buscar texto completoCongress, Trades Union. It's your call: Employment rights for call centre workers. London: TUC, 2001.
Buscar texto completoEckart, Menzler-Trott y Hahnel Markus, eds. Call Center Evolution: Standards für effiziente Kunden- und Mitarbeiterbeziehungen. München: Vahlen, 2002.
Buscar texto completoDurr, William. Building a world-class inbound call center. [S.l.]: W. Durr, 1996.
Buscar texto completoKörs, Anna. Call Center Markt Deutschland, das Fallbeispiel Hamburg. Münster: Lit, 2002.
Buscar texto completoCUNA & Affiliates. Center for Professional Development., ed. Credit union call center handbook. Dubuque, Iowa: Kendall/Hunt Pub. Co., 1999.
Buscar texto completoPractices, LLC Best. Managing world-class call centers: Site visit findings. Chapel Hill, NC: Best Practices, 2001.
Buscar texto completoFeil, Hans-Joachim. Die telefonische Erreichbarkeit der Stadt: Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center. Köln: Deutscher Städtetag, 2002.
Buscar texto completoHechanova, Ma Regina M. 1-800-Philippines: Understanding and managing the Filipino call center worker. Quezon City, Philippines: Institute of Philippine Culture, Ateneo de Manila University, 2010.
Buscar texto completoKastner, Michael. Call Center-nützliche Dienstleistung oder Sklavengaleere?: Call Center mit Blick auf Krisen- und Notsituationen. Lengerich: Pabst, 2002.
Buscar texto completoHerholtz, Peter. Call Center: Ein Handlungsfeld für Betriebs- und Personalräte. Hamburg: Beratungsstelle für Technologiefolgen und Qualifizierung, 1998.
Buscar texto completoCoen, Dan. Building call center culture: Strategies for designing a world class performance-based environment within your customer contact center. Tarzana, CA: DCD Pub., 2001.
Buscar texto completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Buscar texto completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Buscar texto completoFocus, Inc Customer. Delighting customers: Creating customer focus participant kits for call centers. [United States]: Customer Focus, 2000.
Buscar texto completoAssociation, American Bankers y Financial Training Resources, eds. The evolution of bank call centers: A focus on profitability. Washington, D.C: American Bankers Association, 1996.
Buscar texto completoStolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-642-55506-0.
Texto completoInternational Call Center Summit (1st 1994 Long Beach, Calif.). The First International Call Center Summit: Proceedings, March 14, 15, 16, 1994, Long Beach, California, USA. Scarborough, Ont: Tele-Solutions, 1994.
Buscar texto completoCanada, Sofeg. Perspective internationale sur les téléservices au Sénégal. Montréal]: Sofeg Canada, 2000.
Buscar texto completoPhelps, Timothy. Call center 101 success secrets. Place of publication not identified]: Emereo Publishing, 2013.
Buscar texto completoBradshaw, David. Next generation call centres: CTI, voice and the Web. London: Ovum, 1999.
Buscar texto completoUnited States. Department of Labor. Wage and Hour Division. Call centers under the Fair Labor Standards Act (FLSA). 2a ed. Washington, DC: U.S. Dept. of Labor, Wage and Hour Division, 2008.
Buscar texto completoTrotter, Michael D. The Customer Call Center Outback. West Lafayette: Purdue University Press, 2005.
Buscar texto completoShah, Satya. Optimising customer support in contact centres using soft computing approach. Cranfield, Bedfordshire, U.K: Cranfield University, 2006.
Buscar texto completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Buscar texto completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi: Response Books, 2009.
Buscar texto completoKeith, Dawson, ed. The call center dictionary: The complete guide to call center & customer support technology solutions. New York: CMP Books, 2002.
Buscar texto completoOster, Emily. Do call centers promote school enrollment?: Evidence from india. Cambridge, MA: National Bureau of Economic Research, 2010.
Buscar texto completoHalves, Jan-Peter. Call Center in Deutschland: Räumliche Analyse einer standortunabhängigen Dienstleistung. Sankt Augustin: In Kommission bei Asgard-Verlag, 2001.
Buscar texto completoGranered, Erik. Global call centers: Achieving outstanding customer service across cultures & time zones. Boston: Nicholas Brealey International, 2005.
Buscar texto completoCALL CENTERS. Express, 2019.
Buscar texto completoRuffins, Lana M., Natalie L. Petouhoff y Lisa Schwartz. Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers. Pearson Education, Limited, 2006.
Buscar texto completoGreen, Jack A. Call Centers: Technology & Techniques. South-Western Educational Pub, 2002.
Buscar texto completoBergevin, Réal. Call Centers For Dummies. For Dummies, 2005.
Buscar texto completoCall centers for dummies. 2a ed. Mississauga, Ont: J. Wiley & Sons Canada, 2010.
Buscar texto completoCall centers: Technology & techniques. [Mason, OH]: Thomson South-Western, 2003.
Buscar texto completoBergevin, Real, Bruce Simpson, Afshan Kinder y Winston Siegel. Call Centers for Dummies. Wiley & Sons, Incorporated, John, 2010.
Buscar texto completoCall centers for dummies. Ontario: J. Wiley & Sons Canada, 2005.
Buscar texto completoBasith-Kinder, Afshan. Call Centers for Dummies. Wiley & Sons Canada, Limited, John, 2010.
Buscar texto completoCall Centers Made Easy. Aegis Publishing Group, Ltd., 2001.
Buscar texto completoDesigning Effective Call Centers. Robert Houston Smith Publishers, 2008.
Buscar texto completoBöse, Bodo, Erhard Flieger y Matthias Temme. Call Center-Steuerung. So optimieren Sie den Betrieb Ihres Call Centers. Vieweg Verlagsgesellschaft, 2001.
Buscar texto completoCall Center-Steuerung: So optimieren Sie den Betrieb Ihres Call Centers. Wiesbaden: Vieweg+Teubner Verlag, 2001.
Buscar texto completoBergevin, Real. Call Center Für Dummies. Wiley-VCH, 2007.
Buscar texto completoRowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.
Buscar texto completoRowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.
Buscar texto completo