Literatura académica sobre el tema "Airport service quality"
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Artículos de revistas sobre el tema "Airport service quality"
Bulut, Cagri y Sefer Aydogan. "AIRPORT SERVICE QUALITY: A RECONCEPTUALIZATION AND A PRACTICAL APPLICATION ON THE NON-AERONAUTICAL SERVICES". Aviation 24, n.º 4 (21 de diciembre de 2020): 182–96. http://dx.doi.org/10.3846/aviation.2020.13290.
Texto completoJames Ugo, Ejem Ejem A, Nwokedi Theophilus Chinonyerem, Okoroji L I, Mabachu y Justice Chigozie. "Major component determinants of international airport service quality in nigeria". Journal of Management and Science 12, n.º 4 (31 de diciembre de 2022): 104–15. http://dx.doi.org/10.26524/jms.12.71.
Texto completoDimitriou, Dimitrios, Maria Sartzetaki y Iliana Kalenteridou. "Dual-Level Evaluation Framework for Airport User Satisfaction". International Journal of Operations Research and Information Systems 12, n.º 1 (enero de 2021): 17–30. http://dx.doi.org/10.4018/ijoris.2021010102.
Texto completoAlbeshr, Hasan y Syed Zamberi Ahmad. "Service innovation by Dubai International Airport: the battle to remain competitive". Emerald Emerging Markets Case Studies 5, n.º 1 (3 de marzo de 2015): 1–18. http://dx.doi.org/10.1108/eemcs-06-2013-0111.
Texto completoFantoni, Anna, Douglas M. Mansel y Peter B. Mandle. "Premium Public Parking Services: A Way to Improve Parking Operations at Airports". Transportation Research Record: Journal of the Transportation Research Board 1703, n.º 1 (enero de 2000): 105–11. http://dx.doi.org/10.3141/1703-14.
Texto completoSmirnov, Anton, Evgeniy Smolokurov, Vladimir Tarikov y Sergei Krovsh. "Correlation between the quality of service and economic performance of airports illustrated by Pulkovo airport and Denver international airport". E3S Web of Conferences 363 (2022): 01013. http://dx.doi.org/10.1051/e3sconf/202236301013.
Texto completoSeda Otieno, Protus y Krishna Govender. "Managing airport service quality – the impact of self-service technologies". Investment Management and Financial Innovations 13, n.º 3 (10 de octubre de 2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.
Texto completoGani, Mikael Gabra, Dewanti Dewanti, Muhammad Zudhy Irawan y Faza Fawzan Bastarianto. "Determining Priority Service of Yogyakarta Adisutjipto Airport Using Servqual Method and Kano Model". Journal of the Civil Engineering Forum 5, n.º 3 (18 de septiembre de 2019): 211. http://dx.doi.org/10.22146/jcef.45364.
Texto completoWibowo, Untung Lestari Nur Wibowo, Quirina Ariantji Patrisia Mintje, Sabam Dany Sulung y Ikhwanul Qiram. "Analysis of Passenger Satisfaction on Green Airport Blimbingsari International Service". Ilomata International Journal of Management 3, n.º 4 (28 de noviembre de 2022): 548–57. http://dx.doi.org/10.52728/ijjm.v3i4.609.
Texto completoLi, Jing. "Research on Quality Management of Airport Service Product". BCP Business & Management 24 (10 de agosto de 2022): 248–53. http://dx.doi.org/10.54691/bcpbm.v24i.1494.
Texto completoTesis sobre el tema "Airport service quality"
Tam, Mei Ling. "Evaluating the demand and service quality of ground access modes and terminal facilities of Hong Kong International Airport". online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3252560.
Texto completoFarmahini, Farahani Aliakbar y Emil Törmä. "Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context". Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35043.
Texto completoThe ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. This thesis tested the model in a Swedish context with an empirical study among passengers at two Swedish airports; Arlanda and Umeå. With the help of literature, the empirical study, and reasoning, the original model has been modified by the authors of this thesis. There are minor modifications but the three main factors remain as they were in the original model, namely function, interaction, and diversion.
Heung, Che-shing Vincent. "A study of visitors' evaluation of airport restaurant service quality in Hong Kong /". Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B2108015X.
Texto completoLei, Ka Lin. "Frontline employees' perception of service quality climate : the case of an airport ground handling service company". Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636742.
Texto completoHeung, Che-shing Vincent y 香志成. "A study of visitors' evaluation of airport restaurant service quality in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31238580.
Texto completoWiredja, Dedy. "Assessment of airport service performance: A passenger-centred model". Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/112171/1/Dedy_Wiredja_Thesis.pdf.
Texto completoAlmuharib, Tariq Mohammed. "Service quality improvement through lean management at King Khalid International Airport in Saudi Arabia". Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/3137.
Texto completoKaduoka, Carlos Yoshihiro. "The assessment of the relationship between information technology (IT) and airport performance". Thesis, Cranfield University, 2016. http://dspace.lib.cranfield.ac.uk/handle/1826/12382.
Texto completoHo, Estela Maria. "The roles and functions of information, communication and entertainment (ICE) in the service quality of an airport". Thesis, University of Macau, 2005. http://umaclib3.umac.mo/record=b1636648.
Texto completoBubalo, Branko [Verfasser]. "Airport Capacity and Performance in Europe - A study of transport economics, service quality and sustainability / Branko Bubalo". Hamburg : Universität Hamburg, 2021. http://d-nb.info/1226654940/34.
Texto completoLibros sobre el tema "Airport service quality"
United States. General Accounting Office., ed. Airline deregulation: Changes in airfares and service at four South Carolina communities : statement by John H. Anderson, Jr., Director, Transportation Issues, Resources, Community, and Economic Development Division, before the Committee on Commerce, Science, and Transportation, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.
Buscar texto completoUnited States. General Accounting Office., ed. Airline deregulation: Addressing the air service problems of some communities : statement of John H. Anderson, Jr., Director, Transportation Issues, Resources, Community, and Economic Development Division, before the Subcommittee on Aviation, Committee on Transportation and Infrastructure, House of Representatives. Washington, D.C: The Office, 1997.
Buscar texto completoUnited States. General Accounting Office., ed. Airline deregulation: Changes in airfares and service at Buffalo, New York : statement of John H. Anderson, Jr., Director, Transportation Issues, Resources, Community, and Economic Development Division, before the Subcommittee on Aviation, Committee on Transportation and Infrastructure, House of Representative[s]. Washington, D.C: The Office, 1999.
Buscar texto completoauthor, Bothner Aaron, Spiro Max author, National Research Council (U.S.). Transportation Research Board, Airport Cooperative Research Program y United States. Federal Aviation Administration, eds. How airports measure customer service performance. Washington, D.C: Transportation Research Board, 2013.
Buscar texto completoAir transport system analysis and modelling: Capacity, quality of services and economics. [New York?]: Gordon and Breach Science Publishers, 2000.
Buscar texto completoOffice, General Accounting. Aviation safety: Changes needed in FAA's service difficulty reporting program : report to the Chairman, Subcommittee on Aviation, Committee on Commerce, Science, and Transportation, U.S. Senate. Washington, D.C: U.S. General Accounting Office, 1991.
Buscar texto completoKossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.
Buscar texto completoDelivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2016.
Buscar texto completoKossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.
Buscar texto completoKossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.
Buscar texto completoCapítulos de libros sobre el tema "Airport service quality"
Graham, Anne. "Airport service quality and the passenger experience". En Managing Airports, 281–325. 6a ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003269359-6.
Texto completoPantouvakis, Angelos, Maria Karakasnaki y Maria Francesca Renzi. "Exploring Resident Versus Visiting Nationalities’ Perceptions on Airport Service Quality". En Rediscovering the Essentiality of Marketing, 949–53. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-29877-1_189.
Texto completoWang, Liying, Hongtao Li, Xingming Lu, Chenxi Zheng y Licheng Xu. "Improving Service Quality Measurement with Servqual: Evidence from Airport Industry". En Innovative Computing Vol 1 - Emerging Topics in Artificial Intelligence, 792–99. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-99-2092-1_99.
Texto completoda Rocha, Phelipe Medeiros y Helder Gomes Costa. "Multicriteria Model for Sorting the Quality of Services Provided by Airports". En Advances in Intelligent Systems and Computing, 515–24. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-73603-3_48.
Texto completoZhou, Jianan, Wanfeng Liu y Jianwei Wu. "Strategies for High Quality Development of Smart Inland Shipping in Zhejiang Province Based on “Four-Port Linkage”". En Lecture Notes in Civil Engineering, 1409–18. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-6138-0_125.
Texto completo"Airport operations and service quality". En Managing Airports, 116–57. Routledge, 2008. http://dx.doi.org/10.4324/9780080942667-12.
Texto completoGraham, Anne. "Airport Operations and Service Quality". En Managing Airports, 96–137. Elsevier, 2008. http://dx.doi.org/10.1016/b978-0-7506-8613-6.00004-9.
Texto completoBakır, Mahmut. "Re-Evaluating the Service Quality of Airports After the COVID-19 Pandemic". En Cases on Traveler Preferences, Attitudes, and Behaviors, 211–39. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-6919-4.ch011.
Texto completoTenge, Marion. "Relationship Marketing on Public Social Software Platforms in the Airport Industry". En Advances in Marketing, Customer Relationship Management, and E-Services, 237–57. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-6547-7.ch011.
Texto completoTenge, Marion. "Social Software Platforms as Motor of Relationship Marketing in Services". En Customer-Centric Marketing Strategies, 280–96. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2524-2.ch014.
Texto completoActas de conferencias sobre el tema "Airport service quality"
Proft, Branislav y Benedikt Badánik. "Quality of service at airports". En Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.34.
Texto completoM Alaydaa, Mohammed Saad, Jun Li y Karl Jinkins. "Aspect-Based Sentimental Analysis for Travellers’ Reviews". En 12th International Conference on Digital Image Processing and Vision. Academy & Industry Research Collaboration, 2023. http://dx.doi.org/10.5121/csit.2023.131338.
Texto completoPabedinskait�, Arnoldina y Viktorija Akstinait�. "Assessment Of The Airport Service Quality". En The 8th International Scientific Conference "Business and Management 2014". Vilnius, Lithuania: Vilnius Gediminas Technical University Publishing House Technika, 2014. http://dx.doi.org/10.3846/bm.2014.080.
Texto completoHomaid, Mohammed Salih y Irene Moulitsas. "Measuring Airport Service Quality Using Machine Learning Algorithms". En ICAAI 2022: 2022 The 6th International Conference on Advances in Artificial Intelligence. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3571560.3571562.
Texto completoArdiansyah, Fadjri Noor, Yeni Yuniawati y Oce Ridwanudin. "The Influence of Airport Service Quality toward Passenger Satisfaction". En Proceedings of the 3rd International Seminar on Tourism (ISOT 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/isot-18.2019.82.
Texto completoJing, Wan. "Research on Airport Passenger Service Quality Evaluation System Based on Four Characteristics Airport Development Concept". En 2021 5th Annual International Conference on Data Science and Business Analytics (ICDSBA). IEEE, 2021. http://dx.doi.org/10.1109/icdsba53075.2021.00048.
Texto completoSinggih, Moses Laksono, Made Adhipartha Agung Asmara y Inaki Maulida Hakim. "Service Quality Improvement at International Airport In Indonesia Using Service Quality And Theory Of Inventive Problem Solving (TRIZ)". En ICONETSI '22: International Conference on Engineering and Information Technology for Sustainable Industry. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3557738.3557840.
Texto completoHerrera Martín, Juan José y Iván Castilla Rodríguez. "A conceptual model for assessing the impact of Internet-of-Things technologies for people with reduced mobility in airports". En The 21st International Conference on Harbor, Maritime and Multimodal Logistic Modeling & Simulation. CAL-TEK srl, 2019. http://dx.doi.org/10.46354/i3m.2019.hms.006.
Texto completoRuhiyat, Cecep, Sandriana Marina, Hanifah Hanifah y Olfebri Olfebri. "INFLUENCE OF SERVICE QUALITY ON PASSENGER SATISFACTION AT HALIM PERDANAKUSUMA AIRPORT, JAKARTA, INDONESIA". En Global Research on Sustainable Transport (GROST 2017). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/grost-17.2018.31.
Texto completoTuati, Anie, Deasi Daud y Amy Wadu. "Fulfilment Quality of Service at El Tari Airport Kupang for Increasing Satisfaction Passenger". En International Conference on Applied Science and Technology on Engineering Science. SCITEPRESS - Science and Technology Publications, 2021. http://dx.doi.org/10.5220/0010965000003260.
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