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Liasidou, Sotiroula. "Examining Cross-Industry Clusters among Airline and Tourism Industries". Tourism and Hospitality 5, n.º 1 (6 de febrero de 2024): 112–23. http://dx.doi.org/10.3390/tourhosp5010008.
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Cross-industry clusters are essential for the economic prosperity of a region. However, studies do not address competitive clusters among the airline and tourism industries. Thus, this paper considers the case of both industries in terms of the clusters and synergies formed. This research aim is to provide an understanding of both industries’ protagonists’ involvement in contributing to insights into the establishment of synergies or clusters among the two industries. Cyprus is highly dependent on tourism and airlines because they facilitate connectivity. Our research comprises semi-structured interviews with the leading players and organizations of the airline and tourism industries (government bodies, airports, airlines, tour operators and hotels). The results indicate that in a small geographical context, the notion of clusters involves a synergetic relationship among tourism stakeholders. The airlines’ role is essential and affects all stakeholders involved in tourism. Additionally, the research provides new insights into the role of Destination Management Organisations (DMOs) in providing applicable tourism policies that can positively impact effective cooperation among industry partners.
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Yoon, Jihee, Seohyun Lee, Minji Hong y Sungmin Choi. "Examining the Efficient Risk Management Strategy of Korean Air during the Pandemic: Comparison with AAL, AF-KLM, DAL, and SIA". Journal of International Business and Economy 21, n.º 2 (1 de julio de 2020): 97–115. http://dx.doi.org/10.51240/jibe.2020.2.4.
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The airline industry is one of the industries that were the most severely affected by the spread of COVID-19. As the travel demand was plunged, some airlines declared bankruptcies while others took strategies to cut the expenditures and revise the revenue stream (from the passenger flights to air freight). In this study, we assess the performance of Korean Air by examining the economic cost of COVID-19 on the overall airline industry and discussing how airlines coped with the plunged demands. Additionally, we examine the effect of external factors including government policies on each airline’s performance. In the end, the study highlights the significance of flexibility and agility in business decisions, especially when it comes to the decisions for risk management. In doing so, this study addresses the question, what is the most critical factor for business strategies that contribute to successful risk management?
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ROTHKOPF, MAXIMILIAN y ANDREAS WALD. "INNOVATION IN COMMODITIZED SERVICES: A STUDY IN THE PASSENGER AIRLINE INDUSTRY". International Journal of Innovation Management 15, n.º 04 (agosto de 2011): 731–53. http://dx.doi.org/10.1142/s1363919611003301.
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The purpose of this study is to analyze how innovation is leveraged in a commoditized service industry. Focusing on the passenger airline industry, we describe the characteristics of commoditized industries and show how the airline industry fulfills these criteria. Based on a sample of 30 airlines, we detect patterns of innovations and explore how airlines utilize innovation in the various categories. We present two case studies to demonstrate different approaches to innovation. Based on these findings, we develop a framework that suggests innovation priorities for different business models. Finally, we propose four levers to expand the core service offering and to successfully position an airline in a commoditized market environment.
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Dissanaike, Gishan, Ranadeva Jayasekera y Geoff Meeks. "Why Do Unsuccessful Companies Survive? U.S. Airlines, Aircraft Leasing, and GE, 2000–2008". Business History Review 96, n.º 3 (2022): 615–42. http://dx.doi.org/10.1017/s0007680521000465.
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Warren Buffett famously commented that the U.S. airline industry had made zero profit in its first nine decades. Subsequently, between the millennium and the Great Financial Crisis the airlines in total lost almost $60 billion. Yet no major airline was liquidated or taken over in those nine years. Financial support was repeatedly provided by GE, the conglomerate supplier of leasing finance, engines, and servicing. The article offers a historical perspective on the factors behind this relationship between GE and airlines. It outlines the benefits or costs to GE, airline shareholders, and passengers; the relevance of the model for other industries; and implications for different notions of efficiency.
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Wilczek, Ronald. "Theory of product policy and practices in airlines". AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 24, n.º 6 (30 de junio de 2019): 425–27. http://dx.doi.org/10.24136/atest.2019.186.
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Pricing and product policy in the airline industry is very complex and different from other industries, thus a successful airline has to manage its products and pricing perfectly, otherwise it will not succeed on the extremely competitive airlines market. This paper has two main goals, firstly to generally define product policy and secondly to show the product policy of airlines. Currently, airlines operate in a very competitive industry with little to no option to differentiate their product which leads to low profitability. New Distribution Capability and another new technology have the potential to increase airlines’ revenue by better price discrimination and more personalization.
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Aldahmashi, Falah A., Thowayeb H. Hassan, Ahmed H. Abdou, Mahmoud I. Saleh, Mohamed Y. Helal, Daniel Alemshet Gebreslassie, Amany E. Salem y Salaheldeen H. Radwan. "Managing Airline Emissions, Noise, and Bird Strikes: Passengers’ Perspectives on Airlines’ Extrinsic and Intrinsic Environmental Practices". Sustainability 15, n.º 17 (23 de agosto de 2023): 12734. http://dx.doi.org/10.3390/su151712734.
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The aviation industry significantly contributes to environmental degradation, particularly in airline emissions, noise pollution, and bird strikes. Despite the growing concern for sustainability in aviation industries, there is a lack of research on how passengers perceive airlines’ efforts to manage airlines’ environmental degradation. This study addresses this gap by investigating how passengers perceive airlines’ intrinsic and extrinsic environmental practices toward these issues. Using a scenario-based experiment, this study found that passengers are more likely to use an airline and spread positive word of mouth when environmental practices form part of intrinsic management efforts rather than extrinsic environmental practices, suggesting that airlines should focus on implementing sustainable practices that align with their core values rather than simply adopting superficial measures for public relations. The findings of this research have important theoretical and managerial implications for airline managers in terms of enhancing their sustainability practices. By prioritizing intrinsic management efforts, airlines can improve their environmental performance and enhance their reputation among environmentally conscious passengers, ultimately leading to increased profitability and long-term sustainability for the industry.
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Lin, Yizhou. "Analyzing the Financial Risks and Investment Values of Chinese Airline Companies". BCP Business & Management 47 (10 de julio de 2023): 89–93. http://dx.doi.org/10.54691/bcpbm.v47i.5174.
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This paper aims to examine the financial risks faced by Chinese airline companies and provide useful information to investors who are interested in investing in these firms. The study will conduct valuations on the three largest airline companies in China, namely China Southern Airlines, Air China, and China Eastern Airlines, and assess the differences in the financial risks taken by these companies. The methodology used will be the Capital Asset Pricing Model (CAPM) and the metric of beta, which is used to assess the volatility of a stock or portfolio compared to the entire market. The paper provides a literature review of related research on the use of beta, risk factor models, and other financial measures to evaluate the performance and risk profile of firms in various industries. The study aims to contribute to the existing knowledge of the financial risks of airline companies and their potential impact on investor decisions.
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Endo, Nobuaki y Toshiya Ozaki. "WHAT DRIVES AIRLINES TO MAKE A CROSS-BORDER INVESTMENT? FIRM-LEVEL FACTORS AND INSTITUTIONAL FACTORS". Journal of Air Transport Studies 10, n.º 1 (1 de enero de 2019): 125–50. http://dx.doi.org/10.38008/jats.v10i1.20.
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The purpose of this research is to identify the determinants of cross-border investment in the airline industry, focusing on the intangible assets and resources which airlines possess and the institutional differences between home and host countries. The empirical results indicate that airlines have fewer incentives for making foreign investment in other airlines in institutionally different countries and culturally different countries. Furthermore, government restriction on foreign ownership in the host country may discourage airlines to pursue investment in such country. The results weakly support a hypothesis that the more intangible assets airlines possess, the more they may be induced to make FDI. We interpreted the results as follows: the FDI decision of the airline industry may be accounted for by Dunning’s Eclectic Paradigm model just as other industries may be; the institutional difference may have an overwhelming impact on airlines for their FDI decisions; and further studies may be necessary in scrutinizing the role of intangible assets of airlines.
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Dastjerdi, Parastoo, Chris Markou y Jacques Roy. "RFID Applications in Airline Maintenance Operations". Journal of Air Transport Studies 6, n.º 2 (1 de julio de 2015): 23–42. http://dx.doi.org/10.38008/jats.v6i2.57.
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Radio Frequency Identification (RFID) has been widely used in different industries in recent years but its use in the aviation industry has been very limited. In this article, the use of RFID technology is explored in relationship to airlines’ maintenance operations. The main objectives of this article are to assess the current use of RFID in aviation maintenance and to evaluate future opportunities as well as the barriers to this technology in regards to airline maintenance operations. To this end, a survey of airlines was conducted in 2013. The results show that the airline industry has recently taken notice of RFID and that its use is growing. The results also show that airlines are facing several barriers for RFID implementations . They are: lack of knowledge, cost of Enterprise Resource Planning (ERP) integration, cost of tags, lack of support from managers, and immaturity of technology. This research has also identified the categories of parts that can benefit the most from RFID.
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Mishra, Alok y Deepti Mishra. "Application of RFID in Aviation Industry: An Exploratory Review". PROMET - Traffic&Transportation 22, n.º 5 (1 de marzo de 2012): 363–72. http://dx.doi.org/10.7307/ptt.v22i5.201.
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Recently, Radio Frequency Identification (RFID) has received considerable attention and is considered to be the next wave of information technology revolution. The number of RFID applications in different industries is increasing continuously. Cumulative sales of RFID tag is up in 2006 which shows RFID adoption trend in industries to improve their efficiency of operations and to gain a competitive advantage. In the aviation industry, major airports, airlines have been also planning the RFID adoption in baggage handling and customer services areas for a long time. Many pilot tests have been performed at various airports and RFID tags were found to be far more precise along with better performance than bar codes. This paper provides a review on RFID systems, associated technology, advantages, limitations and applications in various fields. Further, this paper reports the preliminary review of state of RFID adoption planning, architecture and implementation plan in a major airline, focusing on improved baggage handling, increased airport/airline security and customer services. KEYWORDS: aviation, airline, baggage handling, customer-service, Radio Frequency Identification (RFID)
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Mohd Hanif, Atikah Hanisah y Abdul Ghafar Jaafar. "A Review: Application of Big Data Analytics in Airlines Industry". Open International Journal of Informatics 11, n.º 2 (18 de diciembre de 2023): 196–209. http://dx.doi.org/10.11113/oiji2023.11n2.254.
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Technological advancements have led to the generation of massive amounts of data across industries, including the airline sector. Leveraging big data analytics allows valuable insights to be derived from these vast datasets. A total of twenty research papers were reviewed, and electronic databases such as Web of Science, ScienceDirect, Google Scholars, and IEEE Xplore were utilized to gather relevant studies. The search keywords included "big data analytics," "airlines industry," "data mining," "predictive analytics," and "machine learning." The findings highlight the diverse application areas of Big Data Analytics (BDA) in the airline industry, including airline operation and optimization, service quality and customer satisfaction, risk management and safety, and aircraft maintenance. The review also identifies key challenges associated with BDA implementation in the airline industry: data integration, regulatory compliance, and data privacy and security concerns. Overall, this review paper provides valuable insights into the application of BDA in the airline industry and the associated challenges. It contributes to the existing knowledge base and offers a foundation for future research and practical implementations in this domain.
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Emboaba Moreira, Mauricio. "An assessment of the expansion strategy followed by Avianca Airlines: Period 2008-2012". Journal of Airline and Airport Management 7, n.º 1 (26 de abril de 2017): 80. http://dx.doi.org/10.3926/jairm.63.
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Purpose: This article aims to apply to the case of Avianca Airlines the Analytical Model for the Assessment of Airline Expansion Strategies developed by Moreira (2014) in order to explain the rationale of the expansion strategy followed by this airline and indicate other possible expansion strategies. Design/methodology/approach: This article is a case study in the sense that it aims to arrive to broad generalizations based on the collected evidences, focusing on one of the most traditional airlines in the world. This article is a positivist case study, based in the positivist understanding; because it is supported by objective facts of the situation which are informed by the researcher’s interpretive understanding according to it is recommended for this type of study.Findings: The application of the Analytical Model for the Assessment of Airline Expansion Strategies above referred was successful, considering that the model was able to explain a wide range of complex aspects of the Avianca’s development. Thus, being one of the oldest airlines in continued operation in the world, the expansion process of this airline is connected to many political, sociological and economic facets - ie., its general environment - of its mother country, Colombia. The analytical model offered the opportunity to explore these issues in a detailed manner, adding a broader comprehension of this airline that goes beyond its operating and economic analysis.Originality/value: They reside on the fact that this is the first time that this analytical model is applied to study extensively an actual situation. Besides, airlines in Latin America have not been widely covered by the academia and this is an opportunity to begin to fill this gap. Furthermore, the referred analytical model is applicable to organizations or firms that operate in other industries if the proper adjustments are made.Implications: The implications for the academic research are to understand that the reasons for the success or failure of an airline in an expansion process may be explained by the suitability between the expansion strategy followed by this airline, its business model, its operating environment and its general environment. Moreover, this article demonstrates that the analysis of the suitability of the expansion strategy followed by a specific airline may be made in the light of a solidly founded analytical framework.
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Veliyath, Rajaram. "Business Risk And Performance: An Examination Of Industry Effects". Journal of Applied Business Research (JABR) 12, n.º 3 (12 de septiembre de 2011): 38. http://dx.doi.org/10.19030/jabr.v12i3.5798.
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<span>Both business risk and industry sales volatility decreased across the computing equipment manufacturing, airline and pharmaceutical industries. Earnings performance and industry environmental munificence were both the highest among airlines. High volatility, while posing greater business risks, also offered the opportunity for improved risk-performance payoffs in the computer industry. Individual firms in the computer and pharmaceutical industries successfully reduced business risk while simultaneously increasing earnings performance (i.e., negative within-firm correlations), indicating idiosyncratic firm-specific effects.</span>
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Nguyen Thi, Minh-Anh. "A longitudinal Perspective on Efficiency of Airlines in Europe and the U.S". SEISENSE Journal of Management 4, n.º 2 (6 de marzo de 2021): 11–24. http://dx.doi.org/10.33215/sjom.v4i2.591.
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The aviation industries in Europe and the US have been well-established since a very early age and have attracted great attention from both industry practitioners and academics. To derive a different perspective on the efficiency levels of airlines operating in the two matured markets, we adopted dynamic data envelopment analysis (DEA). Using the data of the period 2014 – 2016 of 7 European airlines and 9 US airlines that are publicly traded, the study offers an overall picture of airlines' efficiency in the two regions. Notably, the resource flow between the consecutive periods is incorporated into the measure to yield a longitudinal perspective on airlines' efficiency. The study reveals the two major findings. First, most publicly traded airlines in Europe and the US are efficient, except for Hawaiian airline headquartered in the US. Second, Hawaiian airline's inefficiency is majorly contributed by the overuse of the number of employees, consumed fuel, and the deficit of revenue seat-miles in 2014 and 2015. To improve the efficiency level, Hawaiian airlines could consider increasing employee productivity, using more fuel-efficient aircraft, and implementing new marketing strategies to boost sales.
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Chanpariyavatevong, Kattreeya, Warit Wipulanusat, Thanapong Champahom, Sajjakaj Jomnonkwao, Dissakoon Chonsalasin y Vatanavongs Ratanavaraha. "Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks". Sustainability 13, n.º 13 (23 de junio de 2021): 7046. http://dx.doi.org/10.3390/su13137046.
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The aviation industry has grown rapidly worldwide and is struggling against intense competition. Especially in Thailand, the compound annual growth rate of passengers traveling by air has increased continuously over the past decade. Unfortunately, during the past two years, the ongoing COVID-19 pandemic has caused severe economic crises for nearly all businesses and industries, including the aviation industry and especially for passenger airlines whose number of customers has decreased astoundingly due to travel restriction. To maintain business stability, therefore, airlines must build customer loyalty to survive in times of crisis. This study thus examines critical factors’ impact on airline loyalty by using a Bayesian network (BN) derived from a structural equation modeling (SEM). The study integrates the SEM and BN to refine causal relationships between critical factors, identified as critical pathways. Findings reveal that customer satisfaction and customer trust, followed by perceived value, dramatically influence customer loyalty and so are considered priorities for building airlines’ customer loyalty. This study also recommends practical strategies and policies to improve customer loyalty amid the competitive airline business during and after the COVID-19 era.
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Kungwola, Korawin. "Airline service quality (AIRQUAL) improvement approach for Thai Airways during the rehabilitation". E3S Web of Conferences 389 (2023): 05012. http://dx.doi.org/10.1051/e3sconf/202338905012.
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Since the outbreak of COVID-19 in 2020, Thai Airways (THAI) and many other airlines have been suffering from significant losses and a shortage of liquidity and cash flow. Therefore, the submitted rehabilitation plan aims to completely restructure and enable THAI to become profitable again (Thai Airways, 2021). This study therefore aims to contribute a guideline for enhancing service quality for customer satisfaction in the business by using content analysis from documents, books, tables, articles and related research to examine data based on the Airline Service Quality (AIRQUAL), a crucial component for all service providers, but particularly in the airline industry. This study in line with the forecast of the International Air Transport Association (IATA) and The Civil Aviation Authority of Thailand (CAAT) that the aviation industry will recover to normal within the next few years and the Thai national strategy (2018-2037) on developing future industries and services in order to be key growth engines designed to push Thailand to become a developed country through advanced innovations and technologies and also serves as a foundation for further studies and could possibly accelerate existing research on airline service quality and customers' airline selection decisions.
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Forbes, Silke J., Mara Lederman y Trevor Tombe. "Quality Disclosure Programs and Internal Organizational Practices: Evidence from Airline Flight Delays". American Economic Journal: Microeconomics 7, n.º 2 (1 de mayo de 2015): 1–26. http://dx.doi.org/10.1257/mic.20130164.
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Disclosure programs exist in many industries in which consumers are poorly informed about product quality. We study a disclosure program for airline on-time performance, which ranks airlines based on the fraction of their flights that arrive less than 15 minutes late. The program creates incentives for airlines to focus their efforts on flights close to this threshold. We find that firms in this industry are heterogeneous in how they respond to these incentives. Moreover, this heterogeneity correlates with internal firm characteristics. Our findings highlight the importance of interactions between incentives created by a disclosure program and firms' internal organizational practices. (JEL D22, L15, L25, L93)
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Kim, Yaeri, Seojin Stacey Lee y Taewoo Roh. "Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry". Sustainability 12, n.º 10 (23 de mayo de 2020): 4281. http://dx.doi.org/10.3390/su12104281.
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This study aims to take another look at corporate social responsibility (CSR) dimensions in airline industries and identify the moderating effects of socio-economic characteristics on customer loyalty. We applied Carroll’s four CSR dimensions and reorganized economic and legal responsibilities under ‘required CSR’ and philanthropic and environmental responsibilities under ‘desired CSR’. The current study reveals that customer loyalty increased when customers perceived airlines to be practicing desired CSR, but not for required CSR. However, this effect varies depending on the expected moderator of socio-economic variables. Regarding required CSR, customers with higher levels of either income or formal education showed increased customer loyalty. However, for desired CSR, only customers with higher levels of education showed significantly increased customer loyalty. Thus, the research findings imply that in order to effectively deliver CSR strategies, airline CSR initiatives also need to take into consideration the socio-economic levels of targeted consumers.
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Ying, Ma. "The Impacts of Technology Innovation on Customer Satisfaction, Employee and Leadership Commitment in CSR Practice". INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION 10, n.º 3 (febrero de 2024): 7–27. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.103.1001.
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Abstract: In today’s digital economy, the Airline industries face ever-increasing innovation and social demands. This paper aims to explore the mediating impacts of technology innovation on customer satisfaction, employee commitment, and leadership commitment for the reputations of corporate social responsibility (CSR) practice evidence from Ethiopian Airlines. This study used mixed research design methods through primary data sources using structural equations and path modeling analysis. The results show that technology innovation is the most significant factor that mediates customer satisfaction and employee and leadership commitment with CSR practice. Employee commitment and customer satisfaction have also substantially impacted CSR, followed by technology innovation. Comparatively, leadership commitment is inversely and significantly associated with the mediator technology innovation. Although Ethiopia Airlines is trying to improve its CSR reputation, it must adopt more well-planned CSR, digitalization, and innovation capability. The existing airlines’ CSR efforts are reactive in nature, responding to customer, employee, and economic, legal, and philanthropic aspects rather than being proactive in transformative leadership commitment and environmental and ethical concerns. Therefore, the airline should prioritize digital technology innovation, transformative leadership, and moral and ecological CSR concerns. This will boost the airlines to treat CSR and technology innovation as the two sides of one coin.
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Bingemer, Stephan y Ralf Vogler. "Evolvement of ICT in Airline Distribution – Perspectives on Co-creation with IATA NDC and One Order". Die Unternehmung 75, n.º 1 (2021): 11–23. http://dx.doi.org/10.5771/0042-059x-2021-1-11.
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The IATA distribution standard NDC and the fulfilment standard One Order could help airlines to facilitate co-creation in the airline industry. This paper sheds light on the pitfalls and hurdles that accompany this process making it an interesting learning case of technology disruption and technology adaption for all industries. Even though an open API structure is urgently needed to realize distributed and decentralized co-creation, a main challenge remains the need to organize the cutover from older systems to the next generation.
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Butters, R. Andrew. "Demand Volatility, Adjustment Costs, and Productivity: An Examination of Capacity Utilization in Hotels and Airlines". American Economic Journal: Microeconomics 12, n.º 4 (1 de noviembre de 2020): 1–44. http://dx.doi.org/10.1257/mic.20170056.
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Measures of productivity reveal large differences across producers even within narrowly defined industries. Traditional measures of productivity, however, will associate differences in demand volatility to differences in productivity when adjusting factors of production is costly. I document this effect by comparing the influence of demand volatility on capacity utilization in a high (hotels) and low (airlines) adjustment cost industry. Differences in annual demand volatility explain a large share of the variation in occupancy rates of hotels at the metro area–segment-year level. In contrast, differences in annual demand volatility have no effect on load factors of airlines at the destination-airline-year level. (JEL D24, L83, L93)
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Pimiä, Anne, Anniina Urponen y Annaleena Kolehmainen. "Green Horizons Ahead: Navigating Carbon Neutrality in European Transportation by Sky and Sea". Economics and Culture 21, n.º 1 (1 de junio de 2024): 149–58. http://dx.doi.org/10.2478/jec-2024-0011.
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Abstract Research purpose. As carbon neutrality gains momentum, industries worldwide are navigating the challenges and opportunities posed by sustainability goals. This article delves into the strategies undertaken by airlines and maritime companies to achieve carbon neutrality by 2050 in the European Union (EU). The aim of the research is to explore how the aviation and maritime industries in Europe can effectively transition towards carbon neutrality by 2050, considering their similar technological challenges and opportunities. The objective of this research was to identify and compare currently utilized sustainability initiatives in aviation and maritime companies. The focus is on new insight from airline and maritime companies concentrating on their sustainability practices. Common hurdles, innovative solutions, and shared opportunities in the pursuit of environmental sustainability are explored. Design / Methodology / Approach. The selected research method was qualitative research, which was conducted with in-depth and semi-structured interviews and content analysis. Interviews were conducted with airline company and association representatives and maritime company, research, and education experts. The content analysis was based on sustainability reports and sustainability sections of annual reports. Key findings were synthesized into a theoretical framework and this research explores practical initiatives for a sustainable transformation process. Findings. The call to reduce carbon emissions has been initiated by the EU affecting the transportation sector, particularly aviation and maritime industries where the path to achieving carbon neutrality is constrained by significant technical limitations. Despite these challenges, both sectors share a unified objective according to EU climate targets. Both the aviation and maritime industries face challenges on the path to carbon neutrality. Airlines struggle with the limitations of current aviation technology, hindering the feasibility of large-scale technological advancements. Similarly, maritime companies confront regulatory complexities and infrastructure limitations in the adoption of alternative fuels and emission-reduction technologies since the commonly used tactics of reducing fuel consumption by optimizing speed, routes and scheduling are no longer adequate ways and the energy needs of the shipping industry cannot be met only with battery technology. Originality / Value / Practical implications. These challenges offer opportunities for innovation and collaboration. Investments in research and development are driving advancements in electric and hydrogen aircraft, while the maritime industry is also trying to find hydrogen-based solutions for greener development, but the technologies are not widely available. This leads towards combining bio-oils and technological innovations related to the fleet. Case study 1 sheds light on airline sustainability in Europe, revealing strategies and initiatives that European airlines are currently utilizing in their sustainable transformation journey. Case study 2 explores different means of achieving carbon neutrality in the maritime industry, in particular the potential of common reed (Phragmites australis) as a carbon offset tool for reaching net zero. Both industries are making significant strides towards carbon neutrality through a combination of technological innovation, operational efficiencies, and strategic partnerships. Towards green horizons as transport industries converge on the path to carbon neutrality.
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Gowda, Kavitha R., Athul Kumar A., V. R. Srinidhi, Rashmi Gujrati, Hayri Uygun y Uma Gulati. "A study on impact of service quality on customer satisfaction with low-cost carriers in India". Journal of Information and Optimization Sciences 44, n.º 8 (2024): 1665–84. http://dx.doi.org/10.47974/jios-1483.
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Civil Aviation Industry is one of the fastest-growing industries in India. Passengers are most concerned about their choice of airlines for their travel purposes. This research paper mainly focuses on identifying the influence of service quality on customer satisfaction with low-cost carriers in India. The study also explores the gap between low-cost air carriers in India regarding the overall quality of airline service efficiency, customer satisfaction, and other selected attributes. The research is based on a literature review and an initial interpretation of a survey primarily designed to classify the views of passengers who have flown in Indigo, AirAsia, Go Air and SpiceJet. This study would allow Airlines to understand what passengers expect from airlines regarding service quality and provide input to service providers.
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Thomas, Mark y Christopher Benjamin Kummer. "M & As in the airline industry: emotions flying high". Strategic Direction 31, n.º 8 (13 de julio de 2015): 17–19. http://dx.doi.org/10.1108/sd-07-2015-0095.
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Purpose – Mergers and acquisitions (M & As) are sensitive issues in most industries, but it would seem even more so in airlines. The list of failures or destroyed value in the sector is long. This article outlines three of the main reason why M & As can be a challenge in this industry. Design/methodology/approach – The article looks at M & As in the airline industry through a key stakeholder and brand identification perspective. It also considers the reaction of airline personnel to merger and analysis the cause of their behaviour. Findings – Senior management often fails to understand that there is a big difference between negotiating and closing a merger and afterwards making it a success. While they often feel rather exhausted after the long process of discussions, due diligence and many legal aspects including regulatory hurdles – after the announcement the true work starts!
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Kiprop, Daniel Kiprotich, Sr Dr Lucy Wanza y Mr Robert Githinji. "Relationship Between Cost Leadership Strategies and Performance of Domestic Airline Firms in Kenya". International Journal of Research and Scientific Innovation X, n.º VIII (2023): 38–52. http://dx.doi.org/10.51244/ijrsi.2023.10804.
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The business strategy or combination of strategies adopted by a firm has to fit the firm’s resources and competencies in addition to being responsive to the environmental dynamisms to achieve the desired competitive advantage. The objective of the study was to investigate the relationship between cost leadership and organizational performance of domestic airlines in Kenya. The study employed a correlational research design. The study targeted all the 48 domestic airline firms licensed and operating within the Kenyan borders. The study setting was the three airports in Kenya including JKIA, Wilson Airport, and Moi International Airport Mombasa. From each of the airlines, the target was to engage utmost five individuals holding management positions within the airline management structure. Stratified random sampling technique was used to arrive at a representative sample where Slovin’s formula was used. Primary data was collected using structured questionnaires while secondary data was gathered by use of a document analysis guide. A response rate of 90.23% was realized. Most of the respondents (44.85%, N = 87) were from airline with 11 to 20 staff. In terms of flight types, 40.72% (N = 79) indicated they offer non-scheduled flights. On nature of services 51.55% (N = 100) of the respondents indicated they offer both passenger and cargo hauling flights. Majority held that revenue for the company has been on the rise (60.3%, N = 117) and customers served increased annually comparing 2018 and 2019 (44.3%, N = 86). Pearson correlation test showed a weak positive correlation between cost leadership strategy and revenue generated by the airlines (N = 194, p = 0.005, r = 0.199 at 95% CL) and same to volume of cargo hauled (N = 194, p = 0.000, r = 0.255 at 95% CL) for the period of 2018 and 2019. Regression analysis revealed that cost leadership strategy had a 4% and 6.5% influence on revenue and volume of cargo hauled respectively implying Cost leadership is associated with performance of domestic airline firms in Kenya. The study recommends a longitudinal study in diverse industries to ascertain the relationship more so in the post Covid -19 pandemic.
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Ward, Michael. "South African Airways – born again?" Emerald Emerging Markets Case Studies 11, n.º 4 (26 de noviembre de 2021): 1–11. http://dx.doi.org/10.1108/eemcs-06-2021-0190.
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Case overview This case focuses on the business rescue of South African Airlines. SAA, four times rated the best airline in Africa (SAA, 2019), was already insolvent when in early 2020 COVID-19 decimated the world. The state-owned airline, which had last made profits in 2011, continued to lose millions of passengers to competitors over the next decade and, despite bailouts of more than R40bn, entered Business Rescue in December 2019, still owing creditors more than R26bn. To the surprise of many, Public Enterprises minister Pravin Gordhan was determined to rescue the airline. In May 2021, the business rescue practitioners handed SAA back to the interim board and Thomas Kgokolo (CA) (MBA) was appointed interim CEO. In June 2021, Gordhan announced a “born again” SAA, “almost ready to take off” and promised no more bailouts. But, with several billion rand outstanding to complete the rescue plan, a grounded fleet, unresolved labour problems, an critical but unnamed “strategic-equity partner” and a largely unvaccinated country entering its third COVID wave – what were the chances? Expected learning outcomes Within the framework of a country desperately in need of jobs and short of capital, the case raises questions about ethics, accountability, responsibility, management, economics and strategy. Should retrenched workers in airlines feel the consequences of their unfortunate career choices? Ought government’s bail-out already failed industries? Should governments run airlines? What sources of funds are available? Have all the necessary requirements for “restructuring” to succeed been satisfied? Supplementary materials Teaching notes are available for educators only. Subject code CSS 11: Strategy. Study level/applicability MBA, Exec-ed.
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Salman, Doaa, Dina Seiam y Eman Fayaz. "How Can the Aviation Sector Survive after COVID-19?" Virtual Economics 3, n.º 4 (31 de octubre de 2020): 91–105. http://dx.doi.org/10.34021/ve.2020.03.04(5).
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This paper aims to analyse the adaptation of the airline industry after the hit of the coronavirus pandemic. This virus is affecting the global economy by targeting the most profitable industries and making them collapse. By making a qualitative analysis of the topic this research paper examines how the airline industry faces such a challenge. Also, it analyses how several airline companies shut down through the huge debt that they faced and how tourism declined sharply in all countries. This paper also examines the slow comeback which was experienced by the airline industry. Finally, the paper proposes a set of policies to overcome the current crisis and future setbacks.
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Basso, Leonardo J., Matthew T. Clements y Thomas W. Ross. "Moral Hazard and Customer Loyalty Programs". American Economic Journal: Microeconomics 1, n.º 1 (1 de enero de 2009): 101–23. http://dx.doi.org/10.1257/mic.1.1.101.
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Frequent-flier plans (FFPs) may be the most famous of customer loyalty programs, and there are similar schemes in other industries. We present a theory that models FFPs as efforts to exploit the agency relationship between employers (who pay for tickets) and employees (who book travel). FFPs “bribe” employees to book flights at higher prices. While a single airline offering an FFP has an advantage, competing FFPs can result in lower profits for airlines even while ticket prices rise. Thus, in contrast to switching-cost treatments of FFPs, we may observe prices and profits moving in opposite directions. (JEL D82, L93, M31)
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Pasupa, Sarakard y Narudh Cheramakara. "Airline E-commerce user experience experiment: An investigation of Thai LCCs passengers' purchasing behaviour among different online platforms". Journal of Airline and Airport Management 9, n.º 2 (7 de octubre de 2019): 46. http://dx.doi.org/10.3926/jairm.124.
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Purpose: This study examines the current state of the airline’s e-commerce platforms and seek to identify their benefits and disadvantages in the aspect of user experience. Design/methodology/approach: The study commenced by first reviewing the literatures on actual sale figure from the studied Thai LCC, user interface (UI) and user experience (UX). It then proceeded to gather the empirical evidences using questionnaires from 135 active air passengers who have online purchasing experience. The composite findings from literature review and surveys were then used to design and apply for the final phase which is a series of in-depth interviews of air passengers on their usability test sessions and experts from the related industries. Coding and clustering was utilised to analyse the qualitative data obtained. Findings: The study examines the differences in online ticket purchasing platforms including airline's website, mobile-site and mobile application. The results identified five areas of factors: physical, trust, willingness to learn, context of use and adjustment. With regard to these factors, there are no single platform that outperform others. Airlines need to ensure that UX/UI of all platforms meet the users’ requirements in all circumstances. Originality/value: The study reveals the customer thinking processes on online purchasing behaviour. It focuses on web-usability and user experience of different booking platforms. The findings allow the subjected LCC to improve customer experience and optimise its platforms. The paper could also benefit other entrepreneurs who are in the related industry or similar contexts. In addition, the study of user-experience in the context of airline industry, particularly in the emerging countries like Thailand is limited.
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Firdaus, Muhamad, Anis Eliyana, Andika Setia Pratama, Aila Cahyani y Nurul Liyana Mohd Kamil. "Continuance of organizational commitment among flight attendants as an intervening variable to job performance". Problems and Perspectives in Management 20, n.º 4 (21 de diciembre de 2022): 507–17. http://dx.doi.org/10.21511/ppm.20(4).2022.38.
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The low-cost business model has thrived in the last decade, creating a more competitive atmosphere in some industries. The airline industry is the sector that has grown significantly with this business model. To maintain sustainability amidst the challenge, human resources can be an investment in the organization’s material resources. Hence, this study aims to determine the effect of job satisfaction and continuance of organizational commitment moderated by the tenure of employment on job performance. This study surveyed 41 flight attendants of a low-cost airline in Indonesia. The respondents were selected through convenience sampling. The data were then analyzed using Partial Least Squares (PLS), which is part of Structural Equation Modeling (SEM). The analysis results show that job satisfaction and continuance of organizational commitment have a significant effect on flight attendants’ performance. In contrast, the tenure of employment has a positive yet insignificant effect in moderating the relationship between job satisfaction and continuance of organizational commitment. The findings of this study can be a reference for airlines to manage the individual performance of flight attendants in the competitive aviation business world.
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Iskandar, Dadan y Arviansyah Arviansyah. "Relationship of Covid-19 Pandemic on Performance and Internal Operation of The Airline". Asian Journal of Technology Management (AJTM) 14, n.º 3 (2021): 256–71. http://dx.doi.org/10.12695/ajtm.2021.14.3.5.
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Abstract. Air transport business is challenged to oversee their performance and operations to preserve their business presence within the COVID-19 widespread. It is fundamental to distinguish the suitable performance and operation and their relationship with the pandemic. In this way, we used the indicators to employ a systematic literature review and experts’ point of view to select and group suitable indicators to address the literature gap. Twenty performance and internal operations indicators are identified and redefined from the review. The Delphi method’s result suggests eight indicators categorized in airline performance indicators and seven indicators categorized in internal operation indicators. We investigate the relationship of COVID-19 pandemic on the selected indicators using SmartPLS based on fifty-two weeks performance, and operation report of one of full-service airline started from 08 March 2020 until 28 February 2021. It can be deduced that the COVID-19 pandemic has a significant and negative influence on the airline’s performance. This study fills the gap by synthesizing and creating suitable and comprehensive performance and operation indicators of air transport carriers in a pandemic situation and their relationships. Finally, this study provides an invaluable point for analyzing the air transport carrier industries in a pandemic to maximize performance through profitability and load factors indicators. Keywords: Airline, Pandemic, Performance, Operation
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Alaa-Eldeen, Mennatullah, Ahmed Tawfik y Ashraf Tag-Eldeen. "Crisis of Competition: A Conceptual Review of Hospitality and Tourism Industries". Athens Journal of Tourism 10, n.º 1 (23 de febrero de 2023): 45–632. http://dx.doi.org/10.30958/ajt.10-1-3.
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The hospitality and airline industries tend to be in a never-ending competition. This competition in many situations leads to a crisis with many forms such as price wars, emergence of a new competitor with lowered price products and competitors following fast-second strategy. So, this paper is a conceptual research that outlines these different forms of crisis of competition. Furthermore, it indicates how organizations face competition and how they set strategies for survival and coexist in the highly competitive market. This paper also overviews case studies from the hospitality and airline industry and their response to competition. Keywords: crisis of competition, concept of competition, competitive position, price wars, fast-second strategy
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Nugraha, Mochamad Eri y Heri Puspito Diyah Setiyorini. "ANALISIS FAKTOR-FAKTOR SENSORY MARKETING PADA MASKAPAI PENERBANGAN (Survei pada Wisatawan Mancanegara yang Pernah Menggunakan The World’s 4 Star Airlines di Bandara Internasional Soekarno-Hatta)". Journal : Tourism and Hospitality Essentials Journal 3, n.º 1 (6 de abril de 2016): 525. http://dx.doi.org/10.17509/thej.v3i1.1969.
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Tourism is an integral part of human life. The sector is growing as it has become a necessity for leisure travelers along with the development of the sociocultures undergoing changes. One of the tourism industries that always increases its growth is the airline industry. As stated in the background above, the author conducted a research on The World's 4 Star Airlines in Asia-Pacific and Southeast Asia. In the study, the author took the title: The Analysis of Sensory Factors in Airline Marketing. The purpose of the study was to obtain results of the confirmatory analysis of the most dominant sensory dimension of marketing The World's 4 Star Airlines at Soekarno-Hatta International Airport. This research was descriptive and verificative, and the method of the research was a descriptive survey and explanatory survey. The samples taken in this study were as many as 100 people from the population of 1.195.596 foreign tourist passengers. The technique of sampling done by the author was a systematic sampling. Data processing was done by using the statistical test through SPSS 20.0 for Windows and AMOS 5. The results showed that the sensory dimension of marketing that was the most dominant was the dimension of sight which was equal to 21:36%. Whereas the most dominant sensory marketing indicator was equal to 10:07%.
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Ling, Yap Huey, Tan Kokkiang, Behrooz Gharleghi y Benjamin Chan Yin Fah. "Productivity and efficiency modeling amongst ASEAN-5 airline industries". International Journal of ADVANCED AND APPLIED SCIENCES 5, n.º 8 (agosto de 2018): 47–57. http://dx.doi.org/10.21833/ijaas.2018.08.007.
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Chen, ChihChien. "Cancellation policies in the hotel, airline and restaurant industries". Journal of Revenue and Pricing Management 15, n.º 3-4 (25 de marzo de 2016): 270–75. http://dx.doi.org/10.1057/rpm.2016.9.
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Zu, Enhou, Shao-Yu Liu, Bi-Min Hsu, Yu-Cheng Wang y Edwin M. Lau. "An Analysis of the Success Factors for Passenger Boarding Enthusiasm for Low-Cost Regional Airline Routes". Sustainability 12, n.º 16 (14 de agosto de 2020): 6600. http://dx.doi.org/10.3390/su12166600.
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Airports are important air transportation facilities, providing cargo transportation, aircraft takeoff and landing, and passenger services. Trade liberalization and globalization along with shifting economies and trading focuses have led to the rapid growth of airline and cargo transportation in Asia-Pacific regions. Therefore, Asian countries are constantly expanding and improving their airport facilities. Thus, improving and measuring airline service quality has attracted significant research attention in recent years. The Chinese Government has also actively promoted low-cost tourism, although competition in low-cost carrier markets was bound to be fierce. This not only promoted tourism industries but also attracted many foreign visitors to taking low-cost carriers to China for sightseeing. With international oil prices and regional economy issues, full-service carriers face considerable operational pressure on cost and competition. This study used the fuzzy delphi and decision making trial and evaluation laboratory methods to explore and analyze key factors for passengers choosing low-cost airlines. We considered passengers using U Airlines to travel from Shanghai to Taiwan (Taoyuan, Kaohsiung Far) and investigated service quality, low-price strategies, switching costs, and boarding willingness factors. We found that boarding willingness and service quality were strongly relevant to passenger satisfaction. Service quality should be prioritized, followed by switching cost, to enhance passenger boarding willingness. Low-cost regional airlines need to prioritize improving service quality empathy and service quality responsiveness with limited resources. Performance indicators such as willingness, service quality assurance, and service quality reliability showed significant benefits for overall service performance and passenger boarding willingness.
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Suryadi, Suryadi. "Dampak Ekonomi Dan Positioning Pada Beberapa Maskapai Penerbangan Dalam Negeri". Warta Penelitian Perhubungan 24, n.º 6 (14 de mayo de 2019): 580. http://dx.doi.org/10.25104/warlit.v24i6.1042.
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The problem often encountered in the development planning is the difficulty of measuring on the economic impact that occurs in other sectors, as a result of the growth of air transport. On the other hand, the policy of deregulation in the airline business makes no more barriers for new airlines to enter the aviation industry making competition more competitive. The method of research used was the data of Input-Output Tables of Indonesia in 2008 and biplot analysis. The results showed that an increase in the growth of air transport, the impact on growth in air transport itself with multiplier (1.71), the oil refining industry with multiplier (0.11), the services sector with multiplier (0.10), the other industries sector with multiplier (0.08), the transport sector industries with multiplier (0.07) as well as trade sector with multiplier (0.06). Through biplot analysis is known that Lion Air forms a cluster. The cluster is characterized by a variable of passenger transported (pnp_diak), the plane departed (pes_brk) and load-factor of passenger (lf_pnp). A cluster that has the advantage of variable of km-plane (km_pes) is Garuda Indonesia Airline and Batavia Air in 2010. A cluster that has the advantage of variable of load/actor of goods transported (lf_brg) is Merpati Nusantara Airline and Sriwijaya Air.Keywords: Multiplier, passengers transported, miles-plane, the plane left and aircraft flight hours Masalah yang sering dihadapi dalam perencanaan pembangunan yaitu sulitnya mengukur dampak ekonomi yang terjadi pada sektor-sektor lainnya, sebagai akibat pertumbuhan angkutan udara. Pada sisi lain, kebijakan deregulasi pada bisnis penerbangan membuat tidak ada lagi hambatan bagi maskapai penerbangan baru untuk masuk ke industri penerbangan sehingga persaingan usaha semakin kompetitif. Metode penelitian menggunakan data Tabel Input-Output Indonesia tahun 2008 dan biplot analisis. Hasil penelitian menunjukkan bahwa peningkatan pertumbuhan angkutan udara, berdampak pada peningkatan pertumbuhan angkutan udara itu sendiri dengan multiplier (1,71), sektor industri pengilangan minyak dengan multiplier (0,11), sektor jasa-jasa dengan multiplier (0,10), sektor industri lainnya dengan multiplier (0,08), sektor industri angkutan dengan multiplier (0,07) serta sektor perdagangan dengan multiplier (0,06). Melalui biplot analisis diketahui bahwa maskapai penerbangan Lion Air membentuk satu klaster. Klaster tersebut dicirikan oleh variabel penumpang diangkut (pnp_diak), pesawat berangkat (pes_brk) dan load faktor penumpang (lf_pnp). Anggota kluster yang memiliki keunggulan pada variabel km-pesawat (km_pes) adalah Garuda Indonesia Airline dan Batavia Air tahun 2010. Anggota klaster yang memiliki_keunggulan pada variabel load faktor barang yang diangkut (lf_brg) adalah Merpah Nusantara Airline dan Sriwijaya Air. Kata kunci : Multiplier, penumpang diangkut, km-pesawat, pesawat berangkat dan jam terbang pesawat
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Min, So Ra. "The relationship between the bullying atmosphere, counterproductive work behavior, and turnover intention in the airline's hierarchical organizational culture". Academic Society of Global Business Administration 20, n.º 1 (28 de febrero de 2023): 101–20. http://dx.doi.org/10.38115/asgba.2023.20.1.101.
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This study focuses on the hierarchical organizational culture of airline cabin crew with a stricter hierarchical order than other industries. The purpose of this study is to suggest implications for human resource management of airline cabin crew through the relationship between hierarchical organizational culture and bullying atmosphere, counterproductive task behavior, and turnover intention. For analysis, SPSS v.21 and AMOS v.21 programs were performed ti conduct frequency analysis for sample characteristics, validity and reliability analysis of measurement tools, and path analysis for hypothesis test. The results of findings are first the hierarchical organizational culture of airline cabin crew had a positive (+) effect on the bullying atmosphere. Second, it was found that the bullying atmosphere of airline cabin crew had a positive (+) effect on counterproductive work behavior. Third, the bullying atmosphere of airline cabin crew had a positive (+) effect on turnover intention. Fourth, the counterproductive work behavior had a positive (+) effect on turnover intention. At the last, it was analyzed that counterproductive work behavior was partially mediated between the bullying atmosphere and turnover intention. With the results of this study, we present strategic implications for human resource management of airline cabin crew.
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Sciulli, Lisa M. "Service Brand Loyalty Antecedents: A Multimodal Analysis of Brand Name Attributes, and Attitudes Toward Services and Advertisements". American Business Review 26, n.º 2 (noviembre de 2023): 578–600. http://dx.doi.org/10.37625/abr.26.2.578-600.
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The study investigates service brand loyalty antecedents as evidenced by brand name attributes and attitudes toward services and advertisements. Print advertisements from ten service industries are analyzed using multiple regression. A model is provided examining the influences of service type, brand name attributes, and attitudes toward the services and advertisements on respondent propensity for service brand loyalty. Significant loyalty resulted with all advertisements for attitudes toward the service provided and the advertisement with exception for airlines. Brand name attributes impacted only four services including design, healthcare, insurance, and airline offerings. Across all industries, service attitude had the greatest effect followed by advertisement attitude. Loyalty for design and insurance services was influenced by all three antecedents with the greatest impact demonstrated for health care. In contrast, airlines exhibited the least effects. Services rated as good or likeable, with brand names that sent a message and explained the service, and whose advertisements evoked useful and informative attitudes were the strongest loyalty indicators. Further insight is gained as tailored advertising strategies across industries with recognition for specific service types are recommended. A one-size standardized approach is not effective as service type is proven to have significant impact on brand loyalty. The model findings provide comprehensive support for prior recognition of service type and identified service advertisement antecedents which will then foster increased service brand loyalty.
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Shehawy, Yasser Moustafa, Ahmed Elbaz y Gomaa M. Agag. "Factors affecting employees’ job embeddedness in the Egyptian airline industry". Tourism Review 73, n.º 4 (19 de noviembre de 2018): 548–71. http://dx.doi.org/10.1108/tr-03-2018-0036.
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Purpose The importance of employees’ job embeddedness perception in the airline companies has not been given the required attention. To recognise the role of frontline employees’ perception regarding job embeddedness, the present research aims to develop and investigate a model that examines the determinants and consequences of employees’ job embeddedness in airline industry. The current study also aims to enrich the literature on human resources in the fields of transportation service management as the lifeblood of tourism industry as a related service industry by providing a comprehensive framework and measurement scale regarding the social exchange theory. Design/methodology/approach The study used a survey among a sample representative of frontline employees operating in Egyptian airline industry across Egypt. In total, 870 questionnaires were collected and analysed using structural equation modelling using WarpPLS 6.0. Findings The results indicate that both supervisors’ support and employees’ advocacy have a significant effect on job embeddedness. In addition, it found out that job embeddedness has a significant effect on organisational commitment and employees’ intention to leave. Research limitations/implications This paper is conceptual in nature regarding the social exchange theory in service related industries such as airlines and tourism. Practical implications The authors intend to use these considerations as a basis for future research implications for tourism small- and medium-sized enterprises in the Middle-Eastern and North-African region. Social implications This paper contributes to the literature on social exchange theory by measuring factors affecting employees’ job embeddedness in the Egyptian airline industry, notably its related human resources as a service industry. Originality/value This study developed and empirically tested a comprehensive model of job embeddedness with its drivers and evaluated its impact on both organisational commitment and intention to leave. Such findings hold important implications for tourism small- and medium-sized enterprises in the Middle-Eastern and North-African region.
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Baxter, Glenn. "An Examination of a Major All Cargo Airline Energy Management: The Case of Cargolux Airlines International". International Journal of Environment, Agriculture and Biotechnology 7, n.º 4 (2022): 026–40. http://dx.doi.org/10.22161/ijeab.74.4.
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Based on the use of a qualitative longitudinal research design, this study examines Cargolux Airlines International, a major global air cargo airline, sustainable energy management. The study covers the period 2012 to 2020. Cargolux Airlines International energy sources are aircraft (Jet A1) aircraft fuel, diesel, cooling energy, electricity, heating energy, industrial fuel, natural gas, and unleaded gasoline 95. The case study revealed that Cargolux’s Jet A1 fuel consumption has principally exhibited an upward trend reflecting the growth in the airline’s services, route network expansion, and the growth in the aircraft fleet during the study period. Cargolux Airlines International annual cooling energy consumption (kWh) oscillated over the study period reflecting differing cooling requirements. Cargolux Airlines International annual diesel consumption fluctuated quite markedly during the study period reflecting differing vehicle fuel consumption requirements and usage. The case study found that there was a general downward trend in Cargolux Airlines International annual electricity consumption during the period 2012 to 2015, whilst there was a general upward trend in the airline’s electricity consumption from 2016 to 2020. The airline’s annual heating consumption also oscillated over the study period reflecting differing heating requirements. Cargolux Airlines International annual industrial fuel consumption primarily displayed a general downward trend. The airline’s annual natural gas consumption has fluctuated throughout the study period reflecting differing consumption patterns at the airline. Cargolux annual 95 gasoline consumption displayed a general downward trend from 2012 to 2015, and a general upward trend from 2015 to 2020. Throughout the study period, Cargolux Airlines International implemented a range of energy savings measures that enabled the airline to optimize its energy consumption.
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Yasvari, Tahmoures Hasangholipour, Reza Abachian Ghassemi y Elnaz Rahrovy. "Influential Factors on Word of Mouth in Service Industries (The case of Iran Airline Company)". International Journal of Learning and Development 2, n.º 5 (7 de octubre de 2012): 227. http://dx.doi.org/10.5296/ijld.v2i5.2366.
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Word of mouth has become a strong promotional instrument and an important source of information effective in consumer's attitudes and behaviors, especially in the field of service where the consumer's believes play an important role in choosing it. Word of mouth is very important in service industries, because intangible products can't be evaluated before consumption. The present study examines the factors effective in the formation of word of mouth about the services of airline companies and their results. The population of the research is all of the passengers used the services of Iran Air Company in the period of conducting the research. The sample size was estimated 212 using Cochran's formula. The convenience sampling plan was used for data collection. Pearson's correlation test and the structural equation modeling were used for testing the hypotheses. Data analysis was conducted using SPSS and AMOS software. Findings show that satisfaction, trust, service quality, the perceived value and loyalty are the factors effective in the formation of word of mouth about airline companies and can directly and indirectly affect on customers' decision about using the services of these companies. Keywords: Word of mouth, Consumer's behavior, Airline company, Structural equation modeling
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Bastola, Dipak Prasad, Binod Krishna Shrestha y Prakash Bhattarai. "FACTORS OF SUCCESS OR FAILURE OF AVIATION INDUSTRY: A MULTIPLE CASE STUDY OF AVIATION INDUSTRY AND CONCEPTULIZATION OF NEW THEORY OF SUCCESS". Journal of Air Transport Studies 12, n.º 1 (12 de abril de 2022): 61–103. http://dx.doi.org/10.38008/jats.v12i1.139.
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A study of six different airlines has been performed using a case study method, in which a full range of leadership development theories and themes, as well as organizational performance measurement themes to measure organizational performance have been used. Three failure airlines and three successful airlines were chosen for the study. The scope of the research is limited to the airline as a unit of analysis. In this unit of analysis, further leadership and organization are considered as two sub-units of analysis. In the leadership sub-unit, mainly leadership traits and determinants, leadership perspectives, leadership styles and types of leadership have been studied, whereas in the organization sub-unit of analysis, human resources, technology, structure, safety culture, strategy, environments, the role of government, unhealthy competition, political instability and its effects, have thoroughly been studied. The results indicate that leadership and organizational performance of Nepali aviation industries are two sides of a coin and without effective leadership, better organizational performance is not possible. Besides other factors like culture, environment, technology and financial constrain, most of the cases revealed that the role of government leadership while formulating the policies and aviation leadership that fails in coopetition with governmental bodies due to lack of political competency are the two main factors for aviation organizational success or failure in Nepal. Success factors, as per the research findings, are: merit-based employee selection process, no discrimination based on gender, consideration of all employees as owners, and ownership feeling within employees due to profit distribution, highly qualified and well-educated employees. Finally, a new theory of successful airline has developed at the end of this research based on multiple case studies.
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Charernnit, Kanittha. "Flight attendants and emotional intelligence: a case study of Thai airways flight attendants". E3S Web of Conferences 244 (2021): 11019. http://dx.doi.org/10.1051/e3sconf/202124411019.
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After the COVID-19, also known as coronavirus has spread widely and crashed all industries especially airline business industry, causing suspension in their operational which resulting in financial losses. Many airlines all over the world has to cut off the salary of their employees or lay-off their employees to maintain their financial status. This put many airlines employees’ financial and emotional instability. The primary focus of this research is to study Thai Airways’ flight attendance emotional intelligence after the suspension of the flight operational from COVID-19 crisis and to recommend a guideline referring to the U theory and Buddhism beliefs to develop emotional intelligence. A survey was conducted among 31 flight attendants of Thai airways with no leadership position. This research presents guidelines for developing emotional intelligence for flight attendants based on the best knowledge available on how to promote and emotional learning especially after flight suspension during COVID-19.
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Gillen, David, Steven Landau y Geoffrey D. Gosling. "Measuring the Relationship between Airline Network Connectivity and Productivity". Transportation Research Record: Journal of the Transportation Research Board 2501, n.º 1 (enero de 2015): 66–75. http://dx.doi.org/10.3141/2501-09.
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This paper investigates the relationship between differing measures of airline network connectivity and changes in multifactor productivity (MFP) using data for the United States. It was found that how an airport is connected into the airline network does affect MFP and that the connectivity measures that best explain the effect on MFP vary by industry. The principal finding of the research is that connectivity does appear to affect productivity, but how the connectivity is achieved, whether by more flights, more destinations, or more capacity, varies in importance across industries.
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Bhuvaneswaran, R., R. Venkatasamy y R. Ramarajan. "Service Quality towards Customer Satisfaction in Low Cost Airline Industries". International Journal of Management Studies V, n.º 4(4) (1 de octubre de 2018): 125. http://dx.doi.org/10.18843/ijms/v5i4(4)/16.
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Roman, Andrew J. "Electricity Deregulation in Canada: An Idea Which Has Yet to Be Tried". Alberta Law Review 40, n.º 1 (1 de mayo de 2002): 97. http://dx.doi.org/10.29173/alr503.
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The author outlines the factors involved in the "deregulation " of government-controlled industries, highlighting confusion caused by that misdescription. The challenges facing the Alberta and Ontario governments in the fledgling efforts at restructuring their electricity industries are illustrated against a backdrop of lessons derived from the attempted "deregulation " of electricity in California, and from the Canadian experience with airline, telecommunications, and natural gas industry restructuring.
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Shaari, N. F., A. S. Ahmad Fadzil, N. A. Aziz, A. I. Zainoddin, M. Z. H. Abd Jalal, Q. N. Harun, N. S. A. Samad y A. Mohamad. "The Impact of COVID-19 on Malaysian Airline Passengers’ Willingness to Pay for Carbon Offset." IOP Conference Series: Earth and Environmental Science 1102, n.º 1 (1 de noviembre de 2022): 012030. http://dx.doi.org/10.1088/1755-1315/1102/1/012030.
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Airline industries have been impacted by the COVID-19 pandemic, which has spread to nearly every country worldwide. Multiple countries have imposed travel restrictions to halt this virus’s spread. This precarious situation has significantly impacted the airline industry, reducing passenger volume, flight frequency, and airline flow patterns. Although most scholars have examined changes in passenger volume before and during the COVID-19 outbreak, none of it has been done in Malaysia. Therefore, this study aims to investigate the effect of COVID-19 on airline passengers’ willingness to pay for carbon offset decisions and the value of willingness to pay among Malaysians. The research employed a scenario-based experiment with 150 respondents as the samples. Convenience sampling was adopted and was analyzed using the Contingent Valuation Method (CVM) via STATA version 16. The results showed that Malaysian airline passengers are willing to pay for carbon offset even as many have stopped flying due to COVID-19, with a mean value of RM20.68. This study also revealed that most passengers are still aware of climate change, even though not many are flying during the endemic. The psychological changes in air travelers caused by the pandemic are examined, with managerial and policy implications for the pandemic’s normalization of the pandemic and the airline market’s recovery in the post-pandemic period.
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Yang, Xiao y Bo Jiang. "Multi-Objective Fleet Assignment Problem Based on Self-Adaptive Genetic Algorithm". Advanced Materials Research 694-697 (mayo de 2013): 2895–900. http://dx.doi.org/10.4028/www.scientific.net/amr.694-697.2895.
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Since the beginning of the twenty-first century, energy conservation has become the theme of the development of the world. China government set the emissions-reduction targets in various industries on the 12th Five-Year Plan. And the airlines were committed to reduce their carbon emissions. From an operational perspective, the airline model assignment problem is a key factor of the total carbon emissions on the entire route network. But the traditional aircraft assignment models approach did not account for this purpose to reduce carbon emissions. By constructing the multi-objective optimization models consider carbon emissions assignment model using a genetic algorithm, numerical example shows that the model is able to meet all aspects demand which include meeting route network capacity demand, minimizing operating costs and reducing total aircraft fleet carbon emissions.
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Hashar, Shaza y Mohammad Shaiq. "Role of Airports’ Tangible and Intangible Features as Alternate Sources for Retail Revenue Generation – A Study of Karachi Airport in Pakistan". Research Journal for Societal Issues 6, n.º 1 (29 de marzo de 2024): 156–72. http://dx.doi.org/10.56976/rjsi.v6i1.173.
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The airline industry is among those industries that deal with a large number of customers for the purpose of travelling. However, COVID-19 impacted the revenue streams of the airline industry as travelling by air observed a significant decline. Since airports are an important element of airline operations, they were more affected than airlines as their revenue streams were mainly generated from different consumer spending and rental services. It was realized during COVID-19 that the diversification of revenue streams played a vital role in airports' sustainability and self-sufficiency. This study aims to determine the role of airports’ tangible and intangible features as alternate or additional sources of revenue and observe the mediating role of customer satisfaction. After a careful literature analysis and flipping over various studies, it appears that a lot of research is done on the contribution of the non-aeronautical revenue towards the financial stability of airports, but no study focuses on the role of airport physical features on airport retail revenue and how it can affect airport revenue streams. Therefore, this research study aims to analyze the mediating impact of Customer Satisfaction on the relationship between Airport Environment factors and Airport retail Revenue. Cronbach’s alpha, Reliability, discriminant validity, SD. analysis is used for analysis. The result shows that airport environment and airport design have a significant positive impact on airport retail revenue, while the result also shows that the airport facility has a weak relation with airport retail revenue. It is evident from the results that airport environment and airport design, with an indirect effect on customer satisfaction, can increase the airport retail revenue.