Academic literature on the topic 'Web service providers Evaluation'
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Journal articles on the topic "Web service providers Evaluation"
1
Lim, Ok-Sun, Jee-Ah Shin, and Jin-Hwa Kim. "A 4-Dimensional Service Evaluation Strategy on Web Services." Journal of Computational and Theoretical Nanoscience 18, no. 5 (May 1, 2021): 1595–99. http://dx.doi.org/10.1166/jctn.2021.9597.
Full textAbstract:
The purpose of this study is to suggest a multi-dimensional model that evaluates services in web stores using data mining, text mining and surveys. Unlike other service evaluation model, this study suggests a 4 dimensional approach in evaluating web services. It uses reciprocal evaluation methods on a web service by both services providers and service users. It identifies the cognitive differences on web services between these two groups. The study also uses text mining technologies such as social mining and topic analysis to find images of the web services. The results from the study show that there are significant differences between the evaluations on web services by service providers and service users. There are also differences between images of a service provider from news data and social media data. These differences are represented with keywords related to the service providers. Texts from news are collected and analyzed to have more object images of a web service providers. Texts from social media are collected and analyzed to have more personal images of a web service providers. A decision tree analysis, as a data mining tool, is used to induce and to produce a strategy to understand the cognitive differences and to improve the quality of services. A decision tree analysis is used to find the pattern and to explain the difference between service providers and service users. It can be used to better understand the quality of their services and to improve the quality of service from service provider’s point of view. The approach this study suggests can be used to other evaluation areas such as customer satisfaction on new products or services.
2
Lim, Ok-Sun, Jee-Ah Shin, and Jin-Hwa Kim. "A 4-Dimensional Service Evaluation Strategy on Web Services." Journal of Computational and Theoretical Nanoscience 18, no. 5 (May 1, 2021): 1595–99. http://dx.doi.org/10.1166/jctn.2021.9597.
Full textAbstract:
The purpose of this study is to suggest a multi-dimensional model that evaluates services in web stores using data mining, text mining and surveys. Unlike other service evaluation model, this study suggests a 4 dimensional approach in evaluating web services. It uses reciprocal evaluation methods on a web service by both services providers and service users. It identifies the cognitive differences on web services between these two groups. The study also uses text mining technologies such as social mining and topic analysis to find images of the web services. The results from the study show that there are significant differences between the evaluations on web services by service providers and service users. There are also differences between images of a service provider from news data and social media data. These differences are represented with keywords related to the service providers. Texts from news are collected and analyzed to have more object images of a web service providers. Texts from social media are collected and analyzed to have more personal images of a web service providers. A decision tree analysis, as a data mining tool, is used to induce and to produce a strategy to understand the cognitive differences and to improve the quality of services. A decision tree analysis is used to find the pattern and to explain the difference between service providers and service users. It can be used to better understand the quality of their services and to improve the quality of service from service provider’s point of view. The approach this study suggests can be used to other evaluation areas such as customer satisfaction on new products or services.
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CHANDRAMOHAN, D., T. VENGATTARAMAN, P. DHAVACHELVAN, R. BASKARAN, and V. S. K. VENKATACHALAPATHY. "FEWSS — FRAMEWORK TO EVALUATE THE SERVICE SUITABILITY AND PRIVACY IN A DISTRIBUTED WEB SERVICE ENVIRONMENT." International Journal of Modeling, Simulation, and Scientific Computing 05, no. 01 (December 25, 2013): 1350016. http://dx.doi.org/10.1142/s1793962313500165.
Full textAbstract:
This paper focuses on addressing the problem of web service monitoring by evaluating its suitability and privacy in a distributed web service environment (DWS). The need for web services monitoring and evaluation is necessary because the quantity and quality of retrieved web services generally does not fulfill the demands or requirements of the web service requesters. In the literature, many authors proposed suitable solutions for checking the quality of web service in an ad hoc scenario but there is no available testbed for this purpose. In this work, it is proposed to develop a framework as a testbed for evaluating the web service for its suitability and privacy. In order to verify, the retrieved web services fulfill the demands and requirements of the requester in a DWS environment. The Framework to Evaluate the Web Service Suitability (FEWSS) supports service providers in modeling the services with testbed and to design service behavior to comply the service suitability. It generates run-time instances of web services, client's requests, service registries and other entities in order to emulate realistic SOA environments. By generating a real testbed, our approach assists in runtime test for provider system/services. Particular focus has been put on the privacy policy extensibility to allow the service providers and users in a complex environment. FEWSS also provides an intuitive interface for testing all services under SOA control.
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Ahuja, Sanjay P., and Neha Soni. "Performance Evaluation of Public IaaS Clouds for Web 2.0 Applications Using CloudStone Benchmark." International Journal of Cloud Applications and Computing 7, no. 1 (January 2017): 72–93. http://dx.doi.org/10.4018/ijcac.2017010105.
Full textAbstract:
Web 2.0 applications have become ubiquitous over the past few years because they provide useful features such as a rich, responsive graphical user interface that supports interactive and dynamic content. Social networking websites, blogs, auctions, online banking, online shopping and video sharing websites are noteworthy examples of Web 2.0 applications. The market for public cloud service providers is growing rapidly, and cloud providers offer an ever-growing list of services. As a result, developers and researchers find it challenging when deciding which public cloud service to use for deploying, experimenting or testing Web 2.0 applications. This study compares the scalability and performance of a social-events calendar application on two Infrastructure as a Service (IaaS) cloud services – Amazon EC2 and HP Cloud. This study captures and compares metrics on three different instance configurations for each cloud service such as the number of concurrent users (load), as well as response time and throughput (performance). Additionally, the total price of the three different instance configurations for each cloud service is calculated and compared. This comparison of the scalability, performance and price metrics provides developers and researchers with an insight into the scalability and performance characteristics of the three instance configurations for each cloud service, which simplifies the process of determining which cloud service and instance configuration to use for deploying their Web 2.0 applications. This study uses CloudStone – an open-source, three-tier web application benchmarking tool that simulates Web 2.0 application activities – as a realistic workload generator and to capture the intended metrics. The comparison of the collected metrics indicates that all of the tested Amazon EC2 instance configurations provide better scalability and lower latency at a lower cost than the respective HP Cloud instance configurations; however, the tested HP Cloud instance configurations provide a greater storage capacity than the Amazon EC2 instance configurations, which is an important consideration for data-intensive Web 2.0 applications.
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Chang, Ruay-Shiung, Chih-Shan Liao, and Chuan-Yu Liu. "Choosing Clouds for an Enterprise." International Journal of E-Entrepreneurship and Innovation 4, no. 2 (April 2013): 38–53. http://dx.doi.org/10.4018/ijeei.2013040103.
Full textAbstract:
The development of cloud computing has advanced rapidly over the past few years. Benefiting from the dynamic characteristics of cloud computing, enterprises can purchase cloud services based on different aspects in order to save operating expenses. Many companies have seen the opportunities and changes in either cloud service providers or cloud service consumers. For the latter, with so many cloud providers to choose from, there is a need for an evaluation of standards to help find the most suitable service provider. In this paper, the essential factors of enterprise clouds are discussed. An evaluation model is defined, and a web-based enterprise cloud selection application is implemented.
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Veprytska, O. Y., and V. S. Kharchenko. "Analysis of Requirements and Quality Modeloriented Assessment of the Explainable Ai As A Service." Èlektronnoe modelirovanie 44, no. 5 (July 10, 2022): 36–50. http://dx.doi.org/10.15407/emodel.44.05.036.
Full textAbstract:
Existing artificial intelligence (AI) services provided by cloud providers (Artificial Intelligence as a Service (AIaaS)) and their explainability have been studied. The characteristics and provision of objective evaluation of explainable AI as a service (eXplainable AI as a Service (XAIaaS)) are defined. AIaaS solutions provided by cloud providers Amazon Web Services, Google Cloud Platform and Microsoft Azure were analyzed. Non-functional requirements for XAIaaS evaluation of such systems have been formed. A model has been developed and an example of the quality assessment of an AI system for image detection of weapons has been provided, and an example of its metric assessment has been provided. Directions for further research: parameterization of explainability and its sub-characteristics for services, development of algorithms for determining metrics for evaluating the quality of AI and XAIaaS systems, development of means for ensuring explainability.
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Yang, Shuiqing, Yan Wang, and June Wei. "Integration and consistency between web and mobile services." Industrial Management & Data Systems 114, no. 8 (September 2, 2014): 1246–69. http://dx.doi.org/10.1108/imds-06-2014-0167.
Full textAbstract:
Purpose – Attracted by tremendous market opportunities of mobile business, many web services providers have started to expand their web services from traditional PC-based environment into the mobile-based environment. However, success in the web services cannot guarantee the success in the mobile services. The purpose of this paper is to identify factors that influence consumer evaluation and use of mobile shopping services in a web-mobile service extension context. Design/methodology/approach – Based on categorization theory, this paper focusses on the role of integration and consistency between web and mobile services. A research model was created and empirically tested on data collected from 298 mobile shopping users in China. Findings – The structural equation modeling analysis indicates that evaluation of source (web service quality) positively affect evaluation of target (perceived mobile service quality and flow in mobile services). The study also found that the relationships between source and target (perceived integration and perceived consistency) play an important role in determining evaluation of the target, which in turn shapes intention to use mobile services. Research limitations/implications – The survey is based on mobile shopping consumers. Caution is required in any effort to generalize the findings to other research contexts. Factors influencing a consumer's extension or adoption decisions in regard to different mobile services may not be the same, or the degree of influence may differ. Continued studies can test and compare our findings in different mobile services contexts. Practical implications – The results of the findings provide specific methods for managing the process of web-mobile service extension. The results also indicate the importance of perceived consistency in shaping consumers’ evaluation of the extended mobile services in practical environments. Originality/value – The present study extends the categorization theory to a multi-channel context and examines mobile services adoption from a cross-environment perspective. It considers evaluation of source, evaluation of target, and the relationships between source and target, which enriches the innovation adoption literature by providing a holistic insight into the evaluation and use of mobile services.
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Tang, Mingdong, Zibin Zheng, Liang Chen, Jianxun Liu, Buqing Cao, and Zhengguang You. "A Trust-Aware Search Engine for Complex Service Computing." International Journal of Web Services Research 11, no. 1 (January 2014): 57–75. http://dx.doi.org/10.4018/ijwsr.2014010103.
Full textAbstract:
Service computing has become a key-enabling technology to support collaboration and interaction among business partners and customers. With the development of new emerging service-related computing paradigms such as Cloud Computing and Mobile Internet, more and more services are provided by different providers. These services are becoming increasingly complex. Aiming at recommending high-quality and trustful services in the complex service computing environment, this paper presents a trust-aware search engine by integrating service functionalities, QoS (quality of service) and service trust. The proposed search engine primarily contains four components: keyword-based service matching, service QoS evaluation, service reputation evaluation and a hybrid ranking method which combines the results yielded by the previous three components to produce final service recommendations. To evaluate the performance of the authors' service search engine, comprehensive experiments are conducted using a real Web service dataset. The experimental results show that our approach outperforms conventional QoS-based service selection methods. Finally, a prototype is also presented to validate the authors' trust-aware Web service search engine.
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Zhang, Haiteng, Zhiqing Shao, Hong Zheng, and Jie Zhai. "Web Service Reputation Evaluation Based on QoS Measurement." Scientific World Journal 2014 (2014): 1–7. http://dx.doi.org/10.1155/2014/373902.
Full textAbstract:
In the early service transactions, quality of service (QoS) information was published by service provider which was not always true and credible. For better verification the trust of the QoS information was provided by the Web service. In this paper, the factual QoS running data are collected by our WS-QoS measurement tool; based on these objectivity data, an algorithm compares the difference of the offered and measured quality data of the service and gives the similarity, and then a reputation evaluation method computes the reputation level of the Web service based on the similarity. The initial implementation and experiment with three Web services' example show that this approach is feasible and these values can act as the references for subsequent consumers to select the service.
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Lee, Kiwon, and Kwangseob Kim. "A Performance Evaluation of a Geo-Spatial Image Processing Service Based on Open Source PaaS Cloud Computing Using Cloud Foundry on OpenStack." Remote Sensing 10, no. 8 (August 13, 2018): 1274. http://dx.doi.org/10.3390/rs10081274.
Full textAbstract:
Recently, web application services based on cloud computing technologies are being offered. In the web-based application field of geo-spatial data management or processing, data processing services are produced or operated using various information communication technologies. Platform-as-a-Service (PaaS) is a type of cloud computing service model that provides a platform that allows service providers to implement, execute, and manage applications without the complexity of establishing and maintaining the lower-level infrastructure components, typically related to application development and launching. There are advantages, in terms of cost-effectiveness and service development expansion, of applying non-proprietary PaaS cloud computing. Nevertheless, there have not been many studies on the use of PaaS technologies to build geo-spatial application services. This study was based on open source PaaS technologies used in a geo-spatial image processing service, and it aimed to evaluate the performance of that service in relation to the Web Processing Service (WPS) 2.0 specification, based on the Open Geospatial Consortium (OGC) after a test application deployment using the configured service supported by a cloud environment. Using these components, the performance of an edge extraction algorithm on the test system in three cases, of 300, 500, and 700 threads, was assessed through a comparison test with another test system, in the same three cases, using Infrastructure-as-a-Service (IaaS) without Load Balancer-as-a-Service (LBaaS). According to the experiment results, in all the test cases of WPS execution considered in this study, the PaaS-based geo-spatial service had a greater performance and lower error rates than the IaaS-based cloud without LBaaS.
Dissertations / Theses on the topic "Web service providers Evaluation"
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Englund, Carl. "Evaluation of cloud-based infrastructures for scalable applications." Thesis, Linköpings universitet, Medie- och Informationsteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-139935.
Full textAbstract:
The usage of cloud computing in order to move away from local servers and infrastructure have grown enormously the last decade. The ability to quickly scale capacity of servers and their resources at once when needed is something that can both be a price saver for companies and help them deliver high end products that will function correctly at all times even under heavy load to their customers. To meet todays challenges, one of the strategic directions of Attentec, a software company located in Linköping, is to examine the world of cloud computing in order to deliver robust and scalable applications to their customers. This thesis investigates the usage of cloud services in order to deploy scalable applications which can adapt to usage peaks within minutes.
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Dong, Hai. "A customized semantic service retrieval methodology for the digital ecosystems environment." Thesis, Curtin University, 2010. http://hdl.handle.net/20.500.11937/2345.
Full textAbstract:
With the emergence of the Web and its pervasive intrusion on individuals, organizations, businesses etc., people now realize that they are living in a digital environment analogous to the ecological ecosystem. Consequently, no individual or organization can ignore the huge impact of the Web on social well-being, growth and prosperity, or the changes that it has brought about to the world economy, transforming it from a self-contained, isolated, and static environment to an open, connected, dynamic environment. Recently, the European Union initiated a research vision in relation to this ubiquitous digital environment, known as Digital (Business) Ecosystems. In the Digital Ecosystems environment, there exist ubiquitous and heterogeneous species, and ubiquitous, heterogeneous, context-dependent and dynamic services provided or requested by species. Nevertheless, existing commercial search engines lack sufficient semantic supports, which cannot be employed to disambiguate user queries and cannot provide trustworthy and reliable service retrieval. Furthermore, current semantic service retrieval research focuses on service retrieval in the Web service field, which cannot provide requested service retrieval functions that take into account the features of Digital Ecosystem services. Hence, in this thesis, we propose a customized semantic service retrieval methodology, enabling trustworthy and reliable service retrieval in the Digital Ecosystems environment, by considering the heterogeneous, context-dependent and dynamic nature of services and the heterogeneous and dynamic nature of service providers and service requesters in Digital Ecosystems.The customized semantic service retrieval methodology comprises: 1) a service information discovery, annotation and classification methodology; 2) a service retrieval methodology; 3) a service concept recommendation methodology; 4) a quality of service (QoS) evaluation and service ranking methodology; and 5) a service domain knowledge updating, and service-provider-based Service Description Entity (SDE) metadata publishing, maintenance and classification methodology.The service information discovery, annotation and classification methodology is designed for discovering ubiquitous service information from the Web, annotating the discovered service information with ontology mark-up languages, and classifying the annotated service information by means of specific service domain knowledge, taking into account the heterogeneous and context-dependent nature of Digital Ecosystem services and the heterogeneous nature of service providers. The methodology is realized by the prototype of a Semantic Crawler, the aim of which is to discover service advertisements and service provider profiles from webpages, and annotating the information with service domain ontologies.The service retrieval methodology enables service requesters to precisely retrieve the annotated service information, taking into account the heterogeneous nature of Digital Ecosystem service requesters. The methodology is presented by the prototype of a Service Search Engine. Since service requesters can be divided according to the group which has relevant knowledge with regard to their service requests, and the group which does not have relevant knowledge with regard to their service requests, we respectively provide two different service retrieval modules. The module for the first group enables service requesters to directly retrieve service information by querying its attributes. The module for the second group enables service requesters to interact with the search engine to denote their queries by means of service domain knowledge, and then retrieve service information based on the denoted queries.The service concept recommendation methodology concerns the issue of incomplete or incorrect queries. The methodology enables the search engine to recommend relevant concepts to service requesters, once they find that the service concepts eventually selected cannot be used to denote their service requests. We premise that there is some extent of overlap between the selected concepts and the concepts denoting service requests, as a result of the impact of service requesters’ understandings of service requests on the selected concepts by a series of human-computer interactions. Therefore, a semantic similarity model is designed that seeks semantically similar concepts based on selected concepts.The QoS evaluation and service ranking methodology is proposed to allow service requesters to evaluate the trustworthiness of a service advertisement and rank retrieved service advertisements based on their QoS values, taking into account the contextdependent nature of services in Digital Ecosystems. The core of this methodology is an extended CCCI (Correlation of Interaction, Correlation of Criterion, Clarity of Criterion, and Importance of Criterion) metrics, which allows a service requester to evaluate the performance of a service provider in a service transaction based on QoS evaluation criteria in a specific service domain. The evaluation result is then incorporated with the previous results to produce the eventual QoS value of the service advertisement in a service domain. Service requesters can rank service advertisements by considering their QoS values under each criterion in a service domain.The methodology for service domain knowledge updating, service-provider-based SDE metadata publishing, maintenance, and classification is initiated to allow: 1) knowledge users to update service domain ontologies employed in the service retrieval methodology, taking into account the dynamic nature of services in Digital Ecosystems; and 2) service providers to update their service profiles and manually annotate their published service advertisements by means of service domain knowledge, taking into account the dynamic nature of service providers in Digital Ecosystems. The methodology for service domain knowledge updating is realized by a voting system for any proposals for changes in service domain knowledge, and by assigning different weights to the votes of domain experts and normal users.In order to validate the customized semantic service retrieval methodology, we build a prototype – a Customized Semantic Service Search Engine. Based on the prototype, we test the mathematical algorithms involved in the methodology by a simulation approach and validate the proposed functions of the methodology by a functional testing approach.
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Slomp, Mark William, and University of Lethbridge Faculty of Education. "Measuring the efficacy of career development services : agency and service providers perceptions." Thesis, Lethbridge, Alta. : University of Lethbridge, Faculty of Education, 2006, 2006. http://hdl.handle.net/10133/360.
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This study examined the perspectives of agencies providing career development services
in Canada concerning the current state of efficacy assessment. The central question
guiding this research was: How do representatives of career services agencies perceive
their evaluation practices and the results they are obtaining? A total of 147 (n=147)
agency representatives participated in an on-line survey. The data obtained through the
use of this survey were analyzed using a mixed methods design - methods included
frequency analysis, Chi square analysis and qualitative methods (to conduct content
analysis). A number of conclusions were drawn from this study. It appears that the vast
majority of agencies value reporting on the outcomes of the services they provide and do
engage in efficacy measurement. However, it is also apparent that certain types of career
development agencies do not value and do not engage in efficacy measurement to the
same extent as other types of career development agencies. In addition, it appears that a
strong emphasis is currently being placed on tallying the number of clients who secure
employment or return to school with a lack of emphasis being placed on other outcomes.
Finally, according to the sample in this survey, agency representatives are encountering
many obstacles in their attempts to measure the effectiveness of the services they provide.
The results of this study have many implications for the field of career development. In
order to provide a sound body of evidence attesting to the efficacy of career development
services much work will have to be done to build a strong framework to ensure
accountability.xiv, 151 leaves ; 29 cm.
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Chiou, Bo-Yun. "Google takes on China a cross-cultural analysis of internet service design /." Muncie, Ind. : Ball State University, 2009. http://cardinalscholar.bsu.edu/643.
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Grenade, Linda Elise. "Accreditation of residential aged care facilities: experiences of service providers." Thesis, Curtin University, 2003. http://hdl.handle.net/20.500.11937/1306.
Full textAbstract:
The need to address the issue of quality in aged care service provision in Australia has received increasing emphasis in recent decades. Particularly since the 1980s, the federal government has played a key role in ensuring that this is the case through the implementation of various reforms and regulatory strategies. In 1998, the national standards monitoring system which had been in place since the mid 1980s was replaced with a new system based on an accreditation model. In contrast to the former system which was wholly controlled by government and involved one-off inspections by government standards monitors, responsibility for managing the new system has been devolved to an independent body, the Aged Care Standards and Accreditation Agency. One of the Agency's primary functions is to assess compliance with the accreditation standards. A key component of the new system is its emphasis on continuous improvement which has been incorporated into the accreditation standards. As a consequence, the new system requires a much greater level of involvement and commitment by providers than previously. In order to continue receiving government funding all facilities had to be accredited by January 1st 2001. This study represents an evaluation of the accreditation system based on the views and experiences of service providers in Western Australia. It explored a number of issues relating to the basic philosophy and principles underlying the new system, the implementation process, the accreditation standards that are used as a basis for assessing service quality and the overall impact of the system on providers. It also sought providers' views about the strengths and limitations of the system and any areas in need of change or improvement. A descriptive design, using in-depth interviews as the method of data collection, was adopted for the study.Participants from three levels of service provision, namely, facilities, organisations and peak bodies were selected on a stratified purposive basis. A total of 45 informants were interviewed. The findings indicated that, overall, as a regulatory approach the accreditation system was generally supported by providers and was regarded as having a number of positive features, particularly in comparison to the previous system. At the same time a number of concerns were identified. These related in particular to the assessment process, specifically the lack of consistency amongst assessors and the self assessment tool, and to the extent of information and guidance provided by the Agency. Concerns regarding the latter's role in relation to, and extent of independence from, the federal government were also identified. The study also found that the introduction of the system had impacted on providers in a variety of ways, both positive and negative, but particularly in terms of the demands on staff and financial resources. A number of 'broader' level factors, such as funding, nursing shortages and other often competing demands (e.g. assessing residents according to the Resident Classification Scale) were also felt to be impacting on providers' capacity to meet the requirements of the system. These concerns, along with concerns about the way in which the system would develop in the future, appear to have created a degree of uncertainty and in some cases apprehension amongst many providers. Although this study has focused on the experiences of Western Australian service providers, evidence from other reviews of the accreditation system where providers' views have been sought has indicated a widespread similarity in perceptions. This suggests, therefore, that there is a need for further review and refinement of certain aspects of the system as it moves into the second round.
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Hwang, Yousub. "Facilitating Web Service Discovery and Publishing: A Theoretical Framework, A Prototype System, and Evaluation." Diss., The University of Arizona, 2007. http://hdl.handle.net/10150/196129.
Full textAbstract:
The World Wide Web is transitioning from being a mere collection of documents that contain useful information toward providing a collection of services that perform useful tasks. The emerging Web service technology has been envisioned as the next technological wave and is expected to play an important role in this recent transformation of the Web. By providing interoperable interface standards for application-to-application communication, Web services can be combined with component-based software development to promote application interaction and integration within and across enterprises. To make Web services for service-oriented computing operational, it is important that Web services repositories not only be well-structured but also provide efficient tools for an environment supporting reusable software components for both service providers and consumers. As the potential of Web services for service-oriented computing is becoming widely recognized, the demand for an integrated framework that facilitates service discovery and publishing is concomitantly growing.In our research, we propose a framework that facilitates Web service discovery and publishing by combining clustering techniques and leveraging the semantics of the XML-based service specification in WSDL files. We believe that this is one of the first attempts at applying unsupervised artificial neural network-based machine-learning techniques in the Web service domain. Our proposed approach has several appealing features: (1) It minimizes the requirements of prior knowledge from both service providers and consumers, (2) It avoids exploiting domain-dependent ontologies,(3) It is able to visualize the information space of Web services by providing a category map that depicts the semantic relationships among them,(4) It is able to semi-automatically generate Web service taxonomies that reflect both capability and geographic context, and(5) It allows service consumers to combine multiple search strategies in a flexible manner.We have developed a Web service discovery tool based on the proposed approach using an unsupervised artificial neural network and empirically evaluated the proposed approach and tool using real Web service descriptions drawn from operational Web services repositories. We believe that both service providers and consumers in a service-oriented computing environment can benefit from our Web service discovery approach.
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Grenade, Linda Elise. "Accreditation of residential aged care facilities : experiences of service providers /." Curtin University of Technology, School of Public Health, 2003. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=15068.
Full textAbstract:
The need to address the issue of quality in aged care service provision in Australia has received increasing emphasis in recent decades. Particularly since the 1980s, the federal government has played a key role in ensuring that this is the case through the implementation of various reforms and regulatory strategies. In 1998, the national standards monitoring system which had been in place since the mid 1980s was replaced with a new system based on an accreditation model. In contrast to the former system which was wholly controlled by government and involved one-off inspections by government standards monitors, responsibility for managing the new system has been devolved to an independent body, the Aged Care Standards and Accreditation Agency. One of the Agency's primary functions is to assess compliance with the accreditation standards. A key component of the new system is its emphasis on continuous improvement which has been incorporated into the accreditation standards. As a consequence, the new system requires a much greater level of involvement and commitment by providers than previously. In order to continue receiving government funding all facilities had to be accredited by January 1st 2001. This study represents an evaluation of the accreditation system based on the views and experiences of service providers in Western Australia. It explored a number of issues relating to the basic philosophy and principles underlying the new system, the implementation process, the accreditation standards that are used as a basis for assessing service quality and the overall impact of the system on providers. It also sought providers' views about the strengths and limitations of the system and any areas in need of change or improvement. A descriptive design, using in-depth interviews as the method of data collection, was adopted for the study.Participants from three levels of service provision, namely, facilities, organisations and peak bodies were selected on a stratified purposive basis. A total of 45 informants were interviewed. The findings indicated that, overall, as a regulatory approach the accreditation system was generally supported by providers and was regarded as having a number of positive features, particularly in comparison to the previous system. At the same time a number of concerns were identified. These related in particular to the assessment process, specifically the lack of consistency amongst assessors and the self assessment tool, and to the extent of information and guidance provided by the Agency. Concerns regarding the latter's role in relation to, and extent of independence from, the federal government were also identified. The study also found that the introduction of the system had impacted on providers in a variety of ways, both positive and negative, but particularly in terms of the demands on staff and financial resources. A number of 'broader' level factors, such as funding, nursing shortages and other often competing demands (e.g. assessing residents according to the Resident Classification Scale) were also felt to be impacting on providers' capacity to meet the requirements of the system. These concerns, along with concerns about the way in which the system would develop in the future, appear to have created a degree of uncertainty and in some cases apprehension amongst many providers. Although this study has focused on the experiences of Western Australian service providers, evidence from other reviews of the accreditation system where providers' views have been sought has indicated a widespread similarity in perceptions. This suggests, therefore, that there is a need for further review and refinement of certain aspects of the system as it moves into the second round.
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Marquis, Ruth. "A qualitative evaluation of a bereavement service: An analysis of the experiences of service consumers and providers." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1994. https://ro.ecu.edu.au/theses/1681.
Full textAbstract:
Human service evaluation has become an important consideration in service delivery due to an increased demand for accountability by funding bodies. Time constraints, financial constraints and political interests, however, influence the implementation and outcomes of evaluation projects. As a result, quantitative methods are most frequently used. Information obtained as the result of quantitative studies which are politically expedient may present a superficial view of a program and overlook the fundamental issues of program delivery which are important to participants. Identification of the valued aspects of program involvement and areas of unmet need from participants' perspectives may remain unknown as a result of seeking information on predetermined and routine program processes in order to maintain the 'status quo'.
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Askaroglu, Emra. "Automatic Quality Of Service (qos) Evaluation For Domain Specific Web Service Discovery Framework." Master's thesis, METU, 2011. http://etd.lib.metu.edu.tr/upload/12613316/index.pdf.
Full textAbstract:
Web Service technology is one of the most rapidly developing contemporary technologies.
Nowadays, Web Services are being used by a large number of projects and academic studies
all over the world. As the use of Web service technology is increasing, it becomes harder
to find the most suitable web service which meets the Quality of Service (QoS) as well as
functional requirements of the user. In addition, quality of the web services (QoS) that take
part in the software system becomes very important. In this thesis, we develop a method to
track the QoS primitives of Web Services and an algorithm to automatically calculate QoS
values for Web Services. The proposed method is realized within a domain specific web
service discovery system, namely DSWSD-S, Domain Specific Web Service Discovery with
Semantics. This system searches the Internet and finds web services that are related to a
domain and calculates QoS values through some parameters. When a web service is queried,
our system returns suitable web services with their QoS values. How to calculate, keep track
of and store QoS values constitute the main part of this study.
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Åberg, Cécile. "An Evaluation Platform for Semantic Web Technology." Doctoral thesis, Linköpings universitet, IISLAB - Laboratoriet för intelligenta informationssystem, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-7904.
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The vision of the Semantic Web aims at enhancing today's Web in order to provide a more efficient and reliable environment for both providers and consumers of Web resources (i.e. information and services). To deploy the Semantic Web, various technologies have been developed, such as machine understandable description languages, language parsers, goal matchers, and resource composition algorithms. Since the Semantic Web is just emerging, each technology tends to make assumptions about different aspects of the Semantic Web's architecture and use, such as the kind of applications that will be deployed, the resource descriptions, the consumers' and providers' requirements, and the existence and capabilities of other technologies. In order to ensure the deployment of a robust and useful Semantic Web and the applications that will rely on it, several aspects of the technologies must be investigated, such as whether the assumptions made are reasonable, whether the existing technologies allow construction of a usable Semantic Web, and the systematic identification of which technology to use when designing new applications. In this thesis we provide a means of investigating these aspects for service discovery, which is a critical task in the context of the Semantic Web. We propose a simulation and evaluation platform for evaluating current and future Semantic Web technology with different resource sets and consumer and provider requirements. For this purpose we provide a model to represent the Semantic Web, a model of the evaluation platform, an implementation of the evaluation platform as a multi-agent system, and an illustrative use of the platform to evaluate some service discovery technology in a travel scenario. The implementation of the platform shows the feasibility of our evaluation approach. We show how the platform provides a controlled setting to support the systematic identification of bottlenecks and other challenges for new Semantic Web applications. Finally, the evaluation shows that the platform can be used to assess technology with respect to both hardware issues such as the kind and number of computers involved in a discovery scenario, and other issues such as the evaluation of the quality of the service discovery result.
Books on the topic "Web service providers Evaluation"
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N, Reeb Roger, ed. Community action research: Benefits to community members and service providers. Binghamton, NY: Haworth Press, 2006.
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Summit, Paul M. Creating cool FrontPage web sites. Foster City, CA: IDG Books Worldwide, 1996.
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EarthLink, Network Inc. Getting the most out of the Internet: The new EarthLink member's guide. 4th ed. Atlanta, GA: EarthLink, 2000.
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Bob, Schmidt. The geek's guide to internet business success: The definitive business blueprint for internet developers, programmers, consultants, marketers and service providers. New York: Van Nostrand Reinhold, 1997.
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Ndhlovu, Lewis. Quality of care in family planning service delivery in Kenya: Clients' and providers' perspectives. Nairobi, Kenya: Population Council, 1995.
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Baldwin, Steve, 1956 July 10-, ed. Netslaves: True tales of working the web. New York: McGraw-Hill, 2000.
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Figari, Carlo. Dalla linotype al web: I quotidiani sardi dalle origini ad oggi e l'avventura di Video On Line. Cagliari: CUEC editrice, 2014.
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Butler, Pete. Using Microsoft commercial Internet system. Indianapolis, IN: Que, 1997.
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Andrew, Harris. Monitoring & evaluation: A management tool : a first glimpse at the performance of the small business service providers in Namibia. Windhoek, Namibia: Joint Consultative Committee & the Urban Trust of Namibia, 2002.
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Jochen, Schiller, and SpringerLink (Online service), eds. Service Placement in Ad Hoc Networks. London: Springer London, 2012.
Find full textBook chapters on the topic "Web service providers Evaluation"
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Günther, Oliver, and Olivier Ricou. "An XML/XSL-based Software Architecture for Application Service Providers (ASPs)." In Electronic Commerce and Web Technologies, 334–48. Berlin, Heidelberg: Springer Berlin Heidelberg, 2000. http://dx.doi.org/10.1007/3-540-44463-7_29.
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Gawinecki, Maciej, Giacomo Cabri, Marcin Paprzycki, and Maria Ganzha. "Evaluation of Structured Collaborative Tagging for Web Service Matchmaking." In Semantic Web Services, 173–89. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-28735-0_11.
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Li, Meng, Zhebang Hua, Junfeng Zhao, Yanzhen Zou, and Bing Xie. "ARIMA Model-Based Web Services Trustworthiness Evaluation and Prediction." In Service-Oriented Computing, 648–55. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-34321-6_51.
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Feldman, Moran, Reshef Meir, and Moshe Tennenholtz. "Competition in the Presence of Social Networks: How Many Service Providers Maximize Welfare?" In Web and Internet Economics, 174–87. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-45046-4_15.
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Gönczy, László, Silvano Chiaradonna, Felicita Di Giandomenico, András Pataricza, Andrea Bondavalli, and Tamás Bartha. "Dependability Evaluation of Web Service-Based Processes." In Formal Methods and Stochastic Models for Performance Evaluation, 166–80. Berlin, Heidelberg: Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/11777830_12.
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Heting, Qiu, Li Xuemei, and Li Xuewei. "Combined Evaluation of Logistics Service Providers Based on Correlation." In LISS 2012, 1077–82. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-32054-5_152.
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Sharifi, Omid, and Zeki Bayram. "A Critical Evaluation of Web Service Modeling Ontology and Web Service Modeling Language." In Communications in Computer and Information Science, 97–105. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-47217-1_11.
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Yang, Rutao, Qi Chen, Lianyong Qi, and Wanchun Dou. "A QoS Evaluation Method for Personalized Service Requests." In Web Information Systems and Mining, 393–402. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-23982-3_48.
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Kumar, Sandeep, and Niyati Baliyan. "Quality Evaluation of Semantic Web Application as a Service." In Semantic Web-Based Systems, 75–87. Singapore: Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-10-7700-5_4.
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Xue, Xiao, Jiajia Gao, and Shufang Wang. "Service Bridge: Trans-Boundary Influence Evaluation Method of Internet." In Web Services – ICWS 2018, 19–33. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-94289-6_2.
Full textConference papers on the topic "Web service providers Evaluation"
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Chakraborty, D., S. K. Jaiswal, A. Misra, and A. A. Nanavati. "Middleware architecture for evaluation and selection of 3rd party Web services for service providers." In IEEE International Conference on Web Services (ICWS'05). IEEE, 2005. http://dx.doi.org/10.1109/icws.2005.79.
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Dias Jr., José Jorge L., José Adson O. G. da Cunha, Alexandre Álvaro, Roberto S. M. de Barros, and Silvio Romero de Lemos Meira. "Web Services Quality Assurance: A XML-Based Quality Model." In Simpósio Brasileiro de Qualidade de Software. Sociedade Brasileira de Computação - SBC, 2007. http://dx.doi.org/10.5753/sbqs.2007.15564.
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The task of reusing Web services that meet quality attributes requirements is a challenging issue in service-based development approach. In such a context, a quality model can provide the means to effectively evaluation of services, enabling the certification of these services. In this sense, this paper proposes a quality model based on the ISO 9126 standard, defining a set of attributes and metrics for an effective evaluation of Web services. A XML-based representation and security schema for the model was created to support a service certification process. Moreover, a preliminary case study was elaborate in order to verify the gap between the proposed model and the available information by the Web services providers.
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Kuo, Yo-Hsin, Fan Wu, and Ruey-Lung Hsiao. "A Trust Evaluation to Help On-line Consumer to Choose the Provider in Auction Web Site." In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280215.
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Muschkiet, Michel, and Tobias Wulfert. "Holistic Customer Experience in Smart City Service Systems – A Conceptual Model." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002567.
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Through the multiplicity of different actors, smart cities offer many physical and digital touchpoints where interactions with customers can occur for the creation and delivery of smart services. Integrating these touchpoints at different levels offers the potential to foster innovation and stimulate service creation by bringing together different resources. At present, however, service production and delivery in cities is mostly highly parcelled out and isolated by individual providers. A strong competitive spirit is particularly evident in the use of the multitude of data in smart cities, due to its high value when being transformed into valuable smart services. The isolated consideration of services can be one of the central weaknesses of today's cities, leading to a declining attractiveness as a place to stay and consume. Increasing online competition, related changing consumer behavior, and the COVID-19 pandemic are leading to a growing decoupling of work, leisure and shopping from physical locations and thus from the city as a place where services are provided. To strengthen the development of a city, it is necessary to attract customers back by making the experience attractive as a combination of different value contributions, e.g. integrating retail services with smart solutions for the search of nearby free parking spaces, toward an integrated customer experience in cities. Meanwhile it has been argued that customer experience in cities is more holistic than the experience in single service encounters, there is a lack in research in exploring how customer experience in cities can be conceptualized. In this work, we therefore present city experience as an integrative concept which bundles the experiences from various activities in the city toward a holistic customer experience. Following the Design Science Research process suggested by Peffers et al. (2007), examining smart service literature in the field of smart cities and 141 real-world smart city services from the perspective of their contribution to customer experience, we develop a conceptual model which depicts the central determinants of city experience. Our model deepens knowledge in the field of consumer-oriented value creation in smart cities providing an integrative perspective on customer experience, smart cities and smart services. We consider our insights significant for research, as our integrative framework deepens the understanding of a holistic customer experience as a solution to the above-described problems. It provides a basis to further theorize on customer experience in smart cities and on how to design and integrate smart services to create it. Further, our work can help practitioners involved in smart cities in the design of new smart services as well as the evaluation of existing services with respect to their contribution to the city experience. Accordingly, this integrative perspective on smart city services organizes the state of the art of smart service research in a novel way and enhances understanding on the role of smart services to contribute to an overall customer experience. By taking on this view, our research provides important perspectives and results that could significantly contribute to solving the ongoing challenges according to a city’s attractiveness and development.
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Esmaeilsabzali, Shahram, and Nancy A. Day. "Online pricing for web service providers." In the 2006 international workshop. New York, New York, USA: ACM Press, 2006. http://dx.doi.org/10.1145/1139113.1139123.
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Dyachuk, Dmytro, and Ralph Deters. "Optimizing Performance of Web Service Providers." In 21st International Conference on Advanced Networking and Applications. IEEE, 2007. http://dx.doi.org/10.1109/aina.2007.107.
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Douros, Vaggelis, Salah Eddine Elayoubi, Eitan Altman, and Yezekael Hayel. "Caching Games between Content Providers and Internet Service Providers." In 10th EAI International Conference on Performance Evaluation Methodologies and Tools. ACM, 2017. http://dx.doi.org/10.4108/eai.25-10-2016.2266632.
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Zant, Bassem El, and Maurice Gagnaire. "Performance evaluation of Cloud Service Providers." In 2015 International Conference on Information and Communication Technology Research (ICTRC). IEEE, 2015. http://dx.doi.org/10.1109/ictrc.2015.7156482.
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V, Puneet, Venkatesh P, Ravi Kiran K, Surendra P, Osman Khan, and Ch Nanda Krishna. "A Django Web Application to Promote Local Service Providers." In 2022 6th International Conference on Computing Methodologies and Communication (ICCMC). IEEE, 2022. http://dx.doi.org/10.1109/iccmc53470.2022.9754099.
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Chelmis, Charalampos, and Mengfan Yao. "Creating Public Value by Democratizing the Ecosystem of Human Service Providers." In WWW '19: The Web Conference. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3308560.3316487.
Full textReports on the topic "Web service providers Evaluation"
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Vonk, Jaynie. Sustainable Water and Sanitation in Zambia: Impact evaluation of the 'Urban WASH' project. Oxfam GB, February 2021. http://dx.doi.org/10.21201/2021.7284.
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The ‘Urban WASH' project was implemented in George and Chawama compounds in Lusaka between July 2013 and June 2017 by Oxfam and Village Water Zambia. The project aimed to improve provision and sustainable management of WASH services by engaging citizens to hold duty bearers and service providers to account. Oxfam collaborated with local institutions on an array of activities, engaging stakeholders to create a conducive environment for service provision and improving capacities and practices. This Effectiveness Review evaluates the success of this project to increase the sustainability of water and sanitation systems and services. Using a quasi-experimental evaluation design, we assessed impact among households in the intervention communities and in a comparison community. We combined the household-level quantitative assessment with analysis of community-level qualitative Key Informant Interviews, carried out with relevant institutional representatives. Find out more by reading the full report now.
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Schuck-Zöller, Susanne, Sebastian Bathiany, Markus Dressel, Juliane El Zohbi, Elke Keup-Thiel, Diana Rechid, and Suhari Mirko. Developing criteria of successful processes in co-creative research. A formative evaluation scheme for climate services. Fteval - Austrian Platform for Research and Technology Policy Evaluation, April 2022. http://dx.doi.org/10.22163/fteval.2022.541.
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Climate change and its socio-ecological impacts affect all sectors of society. To tackle the multiple risks of climate change the field of climate services evolved during the last decades. In this scientific field products to be applied in practice are developed in constant interaction between climate service providers and users. To judge the effectiveness of these co-creation endeavours, evaluation is crucial. At present, output and outcome assessments are conducted occasionally in this research field. However, the summative evaluation does not help to adjust the ongoing process of co-creation. Thus, our work focuses on the formative evaluation of co-creative development of science-based climate service products. As the first step, main characteristics of the product development process were identified empirically. Secondly, we determined the six sub- processes of climate service product development and related process steps. Thirdly, we selected the questions for the formative evaluation relevant to all the sub-processes and process-steps. Then, a literature review delivered the theoretical background for further work and revealed further quality aspects. These aspects from literature were brought together with our results from the empirical work. In the end, we created a new scheme of quality criteria and related assessment questions for the different sub-processes in climate services, based on both, empirical and theoretical work. As the authors take into account the process of co-production in a real-life case, the criteria and assessment questions proposed are operational and hands-on. The quality aspects refer to the five principles of applicability, theoretical and empirical foundation, professionalism, transparency of processes and the disclosure of preconditions. They are elaborated comprehensively in our study. The resulting formative evalu- ation scheme is novel in climate service science and practice and useful in improving the co-creation processes in climate services and beyond.
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Máñez Costa, Maria, Amy M. P. Oen, Tina-Simone Schmid Neset, Loius Celliers, Mirko Suhari, Jo-Ting Huang-Lachmann, Rafael Pimentel, et al. Co-production of Climate Services : A diversity of approaches and good practice from the ERA4CS projects (2017–2021). Linköping Univeristy Electronic Press, February 2022. http://dx.doi.org/10.3384/9789179291990.
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This guide presents a joint effort of projects funded under the European Research Area for Climate Services (ERA4CS) (http://www.jpi-climate.eu/ERA4CS), a co- funded action initiated by JPI Climate with co-funding by the European Union (Grant 690462), 15 national public Research Funding Organisations (RFOs), and 30 Research Performing Organisations (RPOs) from 18 European countries. This guide sets out to increase the understanding of different pathways, methods, and approaches to improve knowledge co-production of climate services with users as a value-added activity of the ERA4CS Programme. Reflecting on the experiences of 16 of the 26 projects funded under ERA4CS, this guide aims to define and recommend good practices for transdisciplinary knowledge co-production of climate services to researchers, users, funding agencies, and private sector service providers. Drawing on responses from ERA4CS project teams to a questionnaire and interviews, this guide maps the diversity of methods for stakeholder identification, involvement, and engagement. It also conducts an analysis of methods, tools, and mechanisms for engagement as well as evaluation of co-production processes. This guide presents and discusses good practice examples based on the review of the ERA4CS projects, identifying enablers and barriers for key elements in climate service co-production processes. These were: namely (i) Forms of Engagement; (ii) Entry Points for Engagement; and, (iii) Intensity of Involvement. It further outlines key ingredients to enhance the quality of co-producing climate services with users and stakeholders. Based on the analysis of the lessons learned from ERA4CS projects, as well as a review of key concepts in the recent literature on climate service co-production, we provide a set of recommendations for researchers, users, funders and private sector providers of climate services.
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Totten, Annette, Dana M. Womack, Marian S. McDonagh, Cynthia Davis-O’Reilly, Jessica C. Griffin, Ian Blazina, Sara Grusing, and Nancy Elder. Improving Rural Health Through Telehealth-Guided Provider-to-Provider Communication. Agency for Healthcare Research and Quality, December 2022. http://dx.doi.org/10.23970/ahrqepccer254.
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Objectives. To assess the use, effectiveness, and implementation of telehealth-supported provider-to-provider communication and collaboration for the provision of healthcare services to rural populations and to inform a scientific workshop convened by the National Institutes of Health Office of Disease Prevention on October 12–14, 2021. Data sources. We conducted a comprehensive literature search of Ovid MEDLINE®, CINAHL®, Embase®, and Cochrane CENTRAL. We searched for articles published from January 1, 2015, to October 12, 2021, to identify data on use of rural provider-to-provider telehealth (Key Question 1) and the same databases for articles published January 1, 2010, to October 12, 2021, for studies of effectiveness and implementation (Key Questions 2 and 3) and to identify methodological weaknesses in the research (Key Question 4). Additional sources were identified through reference lists, stakeholder suggestions, and responses to a Federal Register notice. Review methods. Our methods followed the Agency for Healthcare Research and Quality Methods Guide (available at https://effectivehealthcare.ahrq.gov/topics/cer-methods-guide/overview) and the PRISMA reporting guidelines. We used predefined criteria and dual review of abstracts and full-text articles to identify research results on (1) regional or national use, (2) effectiveness, (3) barriers and facilitators to implementation, and (4) methodological weakness in studies of provider-to-provider telehealth for rural populations. We assessed the risk of bias of the effectiveness studies using criteria specific to the different study designs and evaluated strength of evidence (SOE) for studies of similar telehealth interventions with similar outcomes. We categorized barriers and facilitators to implementation using the Consolidated Framework for Implementation Research (CFIR) and summarized methodological weaknesses of studies. Results. We included 166 studies reported in 179 publications. Studies on the degree of uptake of provider-to-provider telehealth were limited to specific clinical uses (pharmacy, psychiatry, emergency care, and stroke management) in seven studies using national or regional surveys and claims data. They reported variability across States and regions, but increasing uptake over time. Ninety-seven studies (20 trials and 77 observational studies) evaluated the effectiveness of provider-to-provider telehealth in rural settings, finding that there may be similar rates of transfers and lengths of stay with telehealth for inpatient consultations; similar mortality rates for remote intensive care unit care; similar clinical outcomes and transfer rates for neonates; improvements in medication adherence and treatment response in outpatient care for depression; improvements in some clinical monitoring measures for diabetes with endocrinology or pharmacy outpatient consultations; similar mortality or time to treatment when used to support emergency assessment and management of stroke, heart attack, or chest pain at rural hospitals; and similar rates of appropriate versus inappropriate transfers of critical care and trauma patients with specialist telehealth consultations for rural emergency departments (SOE: low). Studies of telehealth for education and mentoring of rural healthcare providers may result in intended changes in provider behavior and increases in provider knowledge, confidence, and self-efficacy (SOE: low). Patient outcomes were not frequently reported for telehealth provider education, but two studies reported improvement (SOE: low). Evidence for telehealth interventions for other clinical uses and outcomes was insufficient. We identified 67 program evaluations and qualitative studies that identified barriers and facilitators to rural provider-to-provider telehealth. Success was linked to well-functioning technology; sufficient resources, including time, staff, leadership, and equipment; and adequate payment or reimbursement. Some considerations may be unique to implementation of provider-to-provider telehealth in rural areas. These include the need for consultants to better understand the rural context; regional initiatives that pool resources among rural organizations that may not be able to support telehealth individually; and programs that can support care for infrequent as well as frequent clinical situations in rural practices. An assessment of methodological weaknesses found that studies were limited by less rigorous study designs, small sample sizes, and lack of analyses that address risks for bias. A key weakness was that studies did not assess or attempt to adjust for the risk that temporal changes may impact the results in studies that compared outcomes before and after telehealth implementation. Conclusions. While the evidence base is limited, what is available suggests that telehealth supporting provider-to-provider communications and collaboration may be beneficial. Telehealth studies report better patient outcomes in some clinical scenarios (e.g., outpatient care for depression or diabetes, education/mentoring) where telehealth interventions increase access to expertise and high-quality care. In other applications (e.g., inpatient care, emergency care), telehealth results in patient outcomes that are similar to usual care, which may be interpreted as a benefit when the purpose of telehealth is to make equivalent services available locally to rural residents. Most barriers to implementation are common to practice change efforts. Methodological weaknesses stem from weaker study designs, such as before-after studies, and small numbers of participants. The rapid increase in the use of telehealth in response to the Coronavirus disease 2019 (COVID-19) pandemic is likely to produce more data and offer opportunities for more rigorous studies.
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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.
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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
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Rojas Smith, Lucia, Megan L. Clayton, Carol Woodell, and Carol Mansfield. The Role of Patient Navigators in Improving Caregiver Management of Childhood Asthma. RTI Press, April 2017. http://dx.doi.org/10.3768/rtipress.2017.rr.0030.1704.
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Childhood asthma is a significant public health problem in the United States. Barriers to effective asthma management in children include the need for caregivers to identify and manage diverse environmental triggers and promote appropriate use of preventive asthma medications. Although health care providers may introduce asthma treatments and care plans, many providers lack the time and capacity to educate caregivers about asthma in an ongoing, sustained manner. To help address these complexities of asthma care, many providers and caregivers rely on patient navigators (defined as persons who provide patients with a particular set of services and who address barriers to care) (Dohan & Schrag, 2005). Despite growing interest in their value for chronic disease management, researchers and providers know little about how or what benefits patient navigators can provide to caregivers in managing asthma in children. To explore this issue, we conducted a mixed-method evaluation involving focus groups and a survey with caregivers of children with moderate-to-severe asthma who were enrolled in the Merck Childhood Asthma Network Initiative (MCAN). Findings suggest that patient navigators may support children’s asthma management by providing individualized treatment plans and hands-on practice, improving caregivers’ understanding of environmental triggers and their mitigation, and giving clear, accessible instructions for proper medication management. Study results may help to clarify and further develop the role of patient navigators for the effective management of asthma in children.
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Oviedo, Daniel, Daniel Perez Jaramillo, and Mariajosé Nieto. Governance and Regulation of Ride-hailing Services in Emerging Markets: Challenges, Experiences and Implications. Inter-American Development Bank, August 2021. http://dx.doi.org/10.18235/0003579.
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This paper seeks to shed some light on the different considerations for regulation and governance of ride-hailing platforms in emerging markets, highlighting their positive and negative externalities. Building on an extensive review of the literature and secondary sources, we outline Ride-hailing's identified and potential effects on users (providers and consumers), incumbents, and society. Based on the welfare impacts structure, we identify the significant challenges that regulators face in understanding, monitoring, evaluating, and regulating this type of transportation innovation. Finally, the paper proposes a framework for approaching such mobility innovations from governance and regulation perspectives. In a context of exponential growth in research and innovation in urban mobility in general and Ride-hailing, a rigorous review of the literature and a critical framework for understanding governance and regulation in such services in rapidly changing contexts is a timely contribution.
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Yunus, Raudah Mohd, Pauline Oosterhoff, Charity Jensen, Nicola Pocock, and Francis Somerwell. Modern Slavery Prevention and Responses in Myanmar: An Evidence Map. Institute of Development Studies (IDS), November 2020. http://dx.doi.org/10.19088/clarissa.2020.002.
Full textAbstract:
This Emerging Evidence Report describes the availability of evidence on modern slavery interventions in Myanmar presented in the programme's interactive Evidence Map. This report on Myanmar uses the same methodology and complements the evidence map on interventions to tackle trafficking, child and forced labour in South Asia for Nepal, India, Pakistan, and Bangladesh. The Evidence Map provides an outline of where evidence is concentrated and where it is missing by mapping out existing and ongoing impact evaluations and observational studies exploring different types of modern slavery interventions and outcomes for specific target populations (survivors, employers, landlords, service providers, criminal justice officials) and at different levels (individual, community, state). It also identifies key ‘gaps’ in evidence. Both the Evidence Map and this report foremost target the UK Foreign, Commonwealth & Development Office (FCDO) and its partners in the CLARISSA research programme to support evidence-informed policymaking on innovations to reduce the worst forms of child labour. We hope that it is also useful to academics and practitioners working to address modern slavery, or in the intervention areas and locations described.
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Clavet, Nicholas-James, Réjean Hébert, and Pierre-Carl Michaud. The future of long-term care in Quebec: what are the cost savings from a realistic shift towards more home care? CIRANO, April 2022. http://dx.doi.org/10.54932/zrzh8256.
Full textAbstract:
This paper aims to estimate the future long-term care needs and expenditures in Quebec while proposing and evaluating a reform package that could deliver increased coverage as well as be more financially sustainable than current policy. This reform package consists of a shift towards more intensive use of home care while increasing public coverage of care needs. A key feature of the proposed reform is to improve the ability of users to choose their provider with the creation of a senior’s care account, an account that grants individuals in need to purchase services from several providers, including both home and institutional care. To improve the neutrality of public support across care arrangements, we also propose to increase residents’ contribution in nursing homes while favoring the continued use of existing tax credits to help seniors with lower needs in terms of care. Using detailed dynamic modelling of care needs, living arrangements, and expenditures, we estimate that long-term care needs will grow rapidly in the next two decades and the costs will quickly become prohibitive under current policy. We show that substantial cost savings may exist.
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Clavet, Nicholas-James, Réjean Hébert, and Pierre-Carl Michaud. The future of long-term care in Quebec: what are the cost savings from a realistic shift towards more home care? CIRANO, April 2022. http://dx.doi.org/10.54932/zrzh8256.
Full textAbstract:
This paper aims to estimate the future long-term care needs and expenditures in Quebec while proposing and evaluating a reform package that could deliver increased coverage as well as be more financially sustainable than current policy. This reform package consists of a shift towards more intensive use of home care while increasing public coverage of care needs. A key feature of the proposed reform is to improve the ability of users to choose their provider with the creation of a senior’s care account, an account that grants individuals in need to purchase services from several providers, including both home and institutional care. To improve the neutrality of public support across care arrangements, we also propose to increase residents’ contribution in nursing homes while favoring the continued use of existing tax credits to help seniors with lower needs in terms of care. Using detailed dynamic modelling of care needs, living arrangements, and expenditures, we estimate that long-term care needs will grow rapidly in the next two decades and the costs will quickly become prohibitive under current policy. We show that substantial cost savings may exist.