Dissertations / Theses: 'Visitor management'

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Slabbert, Liandi. "Modelling the uptake of visitor research in protected area visitor management." Thesis, University of Pretoria, 2020. http://hdl.handle.net/2263/78924.

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Protected areas are characterised as environments of constant change, complexity and uncertain conditions. Managers have to achieve biodiversity objectives against a backdrop of great expectations from society. Pressured to deliver quality visitor experiences and generate revenues to fund conservation, they simultaneously face the charge of minimising negative economic, environmental and social impacts from tourism. Effective protected area management should be led by evidence-based decision-making, particularly in areas that require substantial levels of skills and expertise, such as visitor management. The expansion of tourism research worldwide is significant in terms of the number, sources and communication of research outputs. Through the past two decades, scholars have acknowledged the increasing importance of information on visitors’ characteristics, perceptions and behaviours; visitor use patterns; and the benefits and impacts of visitation to protected areas. Yet, there is growing concern that research remains underutilised by policymakers and practitioners, despite the applied nature of the field. Discrepancies and inefficiencies between the production and utilisation of research have been noted both in a broader tourism context and in protected area settings, pointing towards a research-practice divide. Despite its critical importance, it is not clear to what extent the body of visitor research has helped protected area managers identify strategies to deal with visitor management challenges. We know little about its uptake in management areas, current utilisation levels, and the factors that influence its absorption into policy and practice. The purpose of this thesis is to address these knowledge gaps. This study adopts a mixed-methods research approach. The first part of the thesis describes and delineates two fundamental constructs in protected area tourism research. These include the components of visitor research and the application areas where research is taken up. The results of a systematic quantitative literature review structurally and geographically portray the nature of the body of knowledge on visitor research produced in protected areas during the years 2014 through 2018. Six categories of visitor research are confirmed, using national parks as case studies. There were four categories often produced: socio-demographic attributes; psychographic attributes; use patterns and behaviour; and experience outcomes. The areas of application, as recommended by the authors of these studies, were evaluated, providing a global perspective of the usability of visitor research in protected areas. Nine visitor management application areas emerged, encompassed in three broader management categories: strategic; tactical and operational; and monitoring and evaluation. The majority of visitor research produced in national parks lead to recommendations for applications in management activities that exhibit a strong visitor interface. These include enhancing the visitor experience; managing visitor use and visitor impacts; improving visitor interpretation and communication; and monitoring and evaluating social and environmental conditions. Even though most studies identified at least one management application area, some areas appeared to be underserved by the current body of knowledge. The findings attest to the importance of accommodating a diverse range of visitor research types for evidence-based decision-making in the value-laden process of managing visitors in protected areas. Apart from the enhanced understanding of the constructs themselves, this thesis also explores linkages between them. The analysis also considered the conceptual, instrumental and symbolic use of visitor research. Academic researchers in outdoor recreation do adapt and embrace the demand for management research. Researchers frequently make recommendations towards instrumental use of knowledge and often suggest more than one area of application. Embedded research capacity further stimulates recommendations towards management applications. That said, recommendations do not automatically translate into implementation. Knowledge utilisation is influenced by many other factors apart from the provision of information. The thesis explores literature to identify the overarching theoretical explanations and influential individual factors of knowledge utilisation. It also examines the measurement of utilisation. In the second part of the study, the researcher conducted a Delphi survey among a sample of 26 experts from various countries and continents, each highly knowledgeable in protected area visitor research. The main objectives were to determine experts’ views on the current application of visitor research in protected areas and identify factors that influence its uptake. The results revealed five dimensions of influencers connecting to six theoretical explanations of knowledge utilisation. The third part of the study applied these findings to develop and test a conceptual model through structural equation modelling (SEM). For this purpose, the researcher utilised data obtained from a survey of 252 researchers working with protected areas. This part of the study quantifies the research-practice gap of the body of visitor research collected in PAs by studying the movement of knowledge through the different utilisation stages. The results confirm other authors’ hypotheses of sub-optimal use of visitor research in practice. Large percentages of respondents reached the utilisation stages of reference, effort, influence and application only some of the times. Few researchers reported that their results usually influenced management decisions. The SEM analysis outcomes lead to a novel explanation for the utilisation of visitor research in the context of protected area visitor management. It also reaffirms the importance of the organisational interest and interaction explanations, as widely cited in knowledge utilisation literature. The role of absorptive capacity towards strengthening knowledge utilisation in protected areas is confirmed. The results identify two significant factors that promote better utilisation of visitor research, namely engagement between researchers and practitioners and the skills, capacity and awareness of practitioners to interpret and apply visitor research effectively. The study outcomes strengthen our understanding of the contribution that both researchers and their research make towards policy transformation in protected area visitor management. Relationship-focussed engagement, where researchers and end-users understand each other’s needs and collaborate to achieve common goals, is required to generate more policy-relevant research. Resultantly, more appropriate research questions are formulated, increasing the feasibility of applied research methods and a greater likelihood of practitioners implementing the recommendations. Ongoing engagement also increases the absorptive capacity of practitioners. The study concludes with recommendations proposed to both protected areas and research communities for improving visitor research utilisation. The final chapter identifies a set of significant remaining knowledge gaps that present possibilities for future research.
Thesis (PhD)--University of Pretoria, 2020.
University of Pretoria
South African National Parks
Marketing Management
PhD (Marketing Management)
Unrestricted

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Davis, Pamela Benham. "Wilderness visitor management and Antarctic tourism." Thesis, University of Cambridge, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363864.

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Leask, Anna Elizabeth. "The effective management of visitor attractions." Thesis, Leeds Beckett University, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.445603.

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Daniels, Melissa Lynn. "Minimizing Visitor Impacts to Protected Lands: An Examination of Site Management and Visitor Education Methods." Thesis, Virginia Tech, 2004. http://hdl.handle.net/10919/42509.

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This thesis contains two studies that explore different methods of visitor management in recreation. The management strategies studied here are both relatively indirect approaches intended to minimize the environmental and social impacts that visitors cause in protected areas. The Annapolis Rocks study focuses on visitors' evaluations of a site management strategy that shifted camping from a flat, open area to constructed side-hill campsites. A visitor questionnaire was administered before and after the treatment to determine visitors' ratings of importance and satisfaction for various campsite attributes. We found some evidence of visitor displacement but concluded that the site management strategy supported the intentions of the managers. The Leave No Trace study evaluates the effectiveness of the Trainer courses in improving the knowledge, ethics, and behavior of the participants and encouraging them to teach others in the community. This study employed pre-course, post-course, and follow-up questionnaires to evaluate the participants' short-term and long-term gains from the course. Trainer course participants showed significant short-term and long-term gains from the course, with a slight decline in the total gain four months after the course. The participants showed improvements in low-impact behaviors, suggesting that education is an effective visitor management strategy. These studies demonstrate that managers can be successful at controlling visitor impacts without relying on stringent regulations and enforcement.
Master of Science

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McArthur, Simon, and n/a. "Visitor management in action: an analysis of the development and implementation of visitor management models at Jenolan Caves and Kangaroo Island." University of Canberra. Information Management & Tourism, 2000. http://erl.canberra.edu.au./public/adt-AUC20060424.160716.

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Many of the places that people value are the places they wish to visit and experience for themselves. However, each person that visits one of these places can cause impacts that reduce its value. A fimdamental aim of visitor management therefore is to ensure that each visitor's experience is a high quality one, and is sustainable. Various models have been designed to assist with this aim by linking visitor management planning, monitoring and decision making. However, there is a lack of published examples of how visitor management models have been implemented, what results they have yielded, and how well they have performed. There is also a lack of evidence of widespread application of such models. Without information and insight, there is only a theoretical case to argue for the greater use of visitor management models. The aim of this study was therefore to describe, analyse and explain the formulation and implementation of the most widely published visitor management models, with reference to case studies of Jenolan Caves (New South Wales) and Kangaroo Island (South Australia). The study involved: a literature review; personal observations by the author; in-depth interviews with those involved in developing and implementing the two case studies; and an objective analysis using a Goals Achievement Matrix. The thesis critically examined seven visitor management models with respect to their: evolution and definition; dimensions and planning and development approaches; documented applications in Australia and overseas; and limitations. This would appear to be the first time that these models have been critically examined in this way so that comparisons can be easily made between them. This would also appear to be the most comprehensive identification of examples of implemented visitor management models in Australia. The study identified five critical issues relating to development and implementation of visitor management models: 1. Poor planning hmeworks and poorly defined organisational culture, particularly in visitor and tourism management. 2. Lack of, or inconsistent human and financial resources. 3. Resistance to involving stakeholders in fimdamental decision-making. 4. Difficulty in choosing the right model for the situation. 5. Lack of strategic emphasis and technical ability. The study suggested that more effort needed to be made in the pre-development and implementation phases. Critical to such efforts is the development of an implementation plan, written as part of the development process. The implementation plan requires an individual(s) to take on a strategic coordination role that addresses marketing, staff development, budgeting, evaluation and areas for improvement. The study suggested that the conventional emphasis on technical expertise needs to be re-balanced with political skills to lobby for and protect the human and financial resources needed to implement a model long enough for it to prove its value. In the event where resourcing is too limited to fully operationalise an entire model at once, it was recommended to conservatively develop a portion of the chosen model all the way to the stage in which it delivers results that can be marketed to stakeholders. Finally, the study proposed a tool to assist visitor managers to clarify their need for a model, as well as their capability to develop and implement one. In the absence of sufficient information about the implementation of models, the tool empowers managers to consider the - merits of using a visitor management model further, and to select a model that best meets their needs.

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Reigner, Nathan P. "Exploring Visitors: Using the Theory of Planned Behavior to Understand Visitor Behavior and Improve the Efficacy of Visitor Information in Haleakalā National Park." Thesis, Virginia Tech, 2008. http://hdl.handle.net/10919/36048.

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Resource and visitor experience degradation in Haleakalā National Park resulting from recreational use of the Pools of 'Ohe'o has led park officials to discourage visitor use of the pools. This study uses the Theory of Planned Behavior (TPB) to examine relationships among visitors' attitudes, subjective norms, and perceived behavioral control with regard to exploring the pools, their intentions to explore, and their actual behaviors while visiting the pools. Further, this study examines the influence of persuasive messages on visitors' behavior at the pools. Persuasive message treatments emphasize either the dangers of exploring the Pools of 'Ohe'o or resource protection and visitor experience impacts of recreational use at the pools. Through regression analysis of attitudes, norms, and perceived behavioral control with intention to explore, TPB is generally found to be an effective model for understanding visitor behavior at 'Ohe'o's Pools, particularly when visitors are exposed to persuasive messages. Results of analysis of variance indicate that the TPB model components of attitudes and subjective norms with regard to traveling companions and National Park Service officials are influenced by exposure to the persuasive treatment messages. Additionally, both intention to explore the pools and observed exploration behavior are significantly lower among those visitors receiving any persuasive treatment message. Thus, results of this research generally support the individual relationships assumed within TPB. With identification of the most influential components of visitor behavior, as understood through the TPB model developed in this study, managers of Haleakalā National Park will be able to develop and apply persuasive interpretive messages that maximize safe and sensitive visitor recreational behavior at the Pools of 'Ohe'o.
Master of Science

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Reid, Scott Edmonds. "An Adaptive Assessment of Visitor Impacts to Protected Areas." Thesis, Virginia Tech, 2003. http://hdl.handle.net/10919/32365.

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As an applied approach to recreation management, adaptive management allows researchers and protected area managers to cooperatively improve management policies, and achieve the dual mandate to protect natural resources and provide high-quality recreational experiences. Through an evaluation of the efficacy of campsite and campfire management policies, this research provides land managers with an empirical assessment to aid in the adaptation and improvement of their visitor management strategies. Results from the Shenandoah National Park camping management study suggest that an established camping visitor containment strategy succeeded in reducing the areal extent of camping impacts while minimizing restrictions on visitor campsite selection options. Findings from the campfire research in seven protected areas indicate that current campfire policies have been largely ineffectual at reducing resource damage, and may exact a heavy toll in visitor experiences via campfire restrictions. The incorporation of resource and social research in this research offers a holistic approach to the evaluation of management objectives and affords protected area managers a more balanced perspective on the assessment of their policies. The conclusions reached by this integrated research will provide land managers with germane and timely information that will allow them to adapt their policies to better achieve their recreation management objectives.
Master of Science

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Schmiechen, Joc. "Drysdale River National Park : visitor management and Aboriginal heritage issues /." Title page, table of contents and abstract only, 1992. http://web4.library.adelaide.edu.au/theses/09ENV/09envs354.pdf.

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Gurram, Sashikanth. "Evaluation and Development of a University Visitor Parking Management Framework." Thesis, Virginia Tech, 2009. http://hdl.handle.net/10919/35816.

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The main campus of Virginia Polytechnic Institute and State University (Virginia Tech) has a current parking inventory of approximately 14,310 parking spaces in 88 surface lots. Of the available parking spaces 92% are designated for the use of Virginia Tech students, faculty and staff members. The share of visitor usage of these parking spaces is approximately 2%. The objective of this thesis is to evaluate the current visitor parking system and develop techniques to enhance the parking facility operations. The current visitor parking demand is determined by conducting a field evaluation of the visitor parking in five parking lots. Personal and follow-up interviews were conducted with university visitors to determine their satisfaction levels with the existing parking facilities. While the survey results demonstrated that 52% of visitors rated the parking services to be good or very good, the study also showed that approximately 28% of the visitors did not know the location of the most convenient parking lot to access their destination and almost 6% were not satisfied with the parking services offered by Virginia Tech. Apart from this, about 32% of the visitors had to visit at least 2 parking lots before finding a parking space. These figures clearly demonstrate a need for a better management of the parking lots to serve the visitors in an efficient way. In an attempt to enhance the visitor parking system a web-based interactive framework is proposed. This framework identifies the best possible parking lot(s) for a selected destination considering various factors like - distance of the parking lot to the destination and typical occupancy of the parking lot at specific times of the day and other relevant factors. The web-based interactive system is designed to provide the visitor with two or more choices for the parking in order to arrive at their desired destination.
Master of Science

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Toews, Valerie. "A backcountry visitor impact management strategy for Riding Mountain National Park." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape8/PQDD_0007/MQ45128.pdf.

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McMahon, Camille Annette. "Dalhousie Mound Springs : a visitor profile and the implications for management /." Title page, contents and abstract only, 1993. http://web4.library.adelaide.edu.au/theses/09ENV/09envm167.pdf.

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Fletcher, Helen. "The impact and management of visitor pressure on Rocky Shore communities." Thesis, University of Newcastle Upon Tyne, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363528.

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Hardiman, Nigel John, University of Western Sydney, and of Science Technology and Environment College. "Visitor impact management in canyons of the Blue Mountains, New South Wales." THESIS_CSTE_xxx_Hardiman_N.xml, 2003. http://handle.uws.edu.au:8081/1959.7/9.

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There is concern that canyoning, which has grown in popularity in recent years, may not be environmentally sustainable within the Blue Mountains National Park. Sociomanagerial research was undertaken, using an initial focus group discussion and subsequent surveys. Canyoners were found to participate in their sport predominantly in small groups in relatively few canyons, were generally experienced, did not feel crowded by other people encountered, and displayed little evidence of displacement behaviour from popular locations. No specific biophysical impacts were perceived as serious. Canyoners generally supported management action to control visitation to canyons if overuse could be demonstrated, with education and/or restrictive actions as preferred management strategies. Biophysical research was undertaken to test a potential rapid assessment bioindicator for measuring and monitoring potential visitor impacts. Macroinvertebrate data were analysed and no significant difference in macroinvertebrate assemblage composition or water quality was found between high and low visitation streams. Macroinvertebrate fauna were found to be highly resilient to trampling. Current visitation levels within the canyons appeared to be within ecologiocally sustainable levels. The implications of the findings are discussed for visitor impact management policymaking.
Doctor of Philosophy (PhD)

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Hardiman, Nigel John. "Visitor impact management in canyons of the Blue Mountains, New South Wales /." View thesis, 2003. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030708.115013/index.html.

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Thesis (Ph.D.) -- University of Western Sydney, 2003.
"Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, Centre for Integrated Catchment Management, University of Western Sydney, April 2003" Bibliography : leaves 338-356.

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Beidleman, Carol Aileen 1956. "Visitor attitudes and perceptions of use management in Rocky Mountain National Park." Thesis, The University of Arizona, 1988. http://hdl.handle.net/10150/276758.

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Increasing visitation to national parks and the resulting resource impact has caused many park administrators to implement restrictive use management strategies. Though it seems clear that the resource has benefited from these use restrictions, little research has been done to determine their effect on the visitor. The goal of this study was to provide information to help guide the administrators of Rocky Mountain National Park in evaluating current use management actions and developing new ones in the future to both satisfactorily meet the protection needs of the resource and protect the quality of the visitor experience. Frontcountry campers were surveyed to determine awareness and attitudes about current and possible use management actions, perceptions of national park management purpose and challenges, and socio-demographic information. Respondents favored the majority of current use management actions, but were opposed to strongly restrictive actions considered as a possibility in the future.

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Moriarty, Bradley Marshall 1969. "Strategic visitor & ferry management plan : Boston Harbor Islands National Park Area." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/79987.

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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 1999.
Includes bibliographical references (leaves 107-108).
by Bradley Marshall Moriarty.
S.M.

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Grebenar, Alex. "The commodification of 'dark tourism' : conceptualising the visitor experience." Thesis, University of Central Lancashire, 2018. http://clok.uclan.ac.uk/23361/.

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The study of ‘dark tourism’ has gained increasing traction over the past two decades or so. Visits to sites of, or associated with death, disaster, atrocity, or suffering are a pervasive feature within the contemporary tourism landscape. This thesis, therefore, critically examines dark tourism within the modern tourism industry in which ‘dark’ experiences are packaged-up and sold to consumers – a process known as ‘commodification’. As a result, the study appraises the effects commodification has on the visitor experience at sites of dark tourism. Drawing upon a multidisciplinary approach, this thesis examines key relationships between dark tourism supplier and consumer in order to evaluate the visitor experience. This includes the notion of mortality and, in so doing, the research considers how the process of commodification affects encounters with the fragile state and inevitable demise of the human being. Moreover, this relates to the so-called ‘sequestration of death’ whereby death, in modern life, is removed from daily life in order to protect the Self from undue upsetting thoughts. This thesis utilises a phenomenological research philosophy in order to understand the nature of visitor experiences. The study also adopts a supply-demand approach, and so through the instruments of semi-structured interviews and participant questionnaires, appraises the relationship between the provision and consumption of dark tourism experiences. The empirical research investigates two case studies within UK dark tourism: Lancaster Castle and the International Slavery Museum, Liverpool. Ultimately, this thesis argues that the commodification process denotes specific semiotics of a touristic and behavioural nature. In turn, this thesis offers an original blueprint model in which to locate commodification processes, which this study terms the ‘Semiotic Framework of Dark Tourism Experience’. It is concluded that, using supply-side entities such as tour guides, shops, interpretative materials and other such items, suppliers of dark tourism sculpt the experience and direct visitor behaviour, but crucially do not fundamentally change the nature of experience by providing those phenomena. Rather, commodification within dark tourism provides a specific context in which to encounter death, mortality and atrocity within authentic and ontologically secure boundaries.

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Smith, M. "3D interactive technology and the museum visitor experience." Thesis, Kingston University, 2015. http://eprints.kingston.ac.uk/33958/.

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There is a growing interest in developing systems for displaying museum artefacts as well as historic buildings and materials. This work connects with this interest by creating a 3D interactive display for Fishbourne Roman Palace Museum, West Sussex, England. The research aimed to create a reconstruction of the Palace as it would have been at its height, a reconstruction that was interactive in the sense that museum visitors would be able to walk through the buildings and local grounds and experience the site in a way not possible through traditional museum displays. The inclusion of the interactive element prompted the incorporation of game engines as a means of visualising and navigating around the reconstructed 3D model of the Palace. There are numerous game engines available, and the research evaluated a selection with respect to their functionality, cost, and ease of use. It also applied a technology readiness method to assess potential users’ response to the incorporation of different degrees of interactivity. Research was undertaken regarding the appearance of the Palace and, based on the available archaeology and relevant artistic interpretations, a model was created using Autodesk Maya software. This model was exported into each of the possible game engines, and a comparison was made based of each engine’s audio, visual, and functional fidelity, as well as composability and accessibility. The most appropriate engine is chosen based on these results. With reference to the assessment criteria, the hardware and software is in preparation for installation at the Fishbourne Roman Palace Museum. The Technology Readiness Index was applied to determine the effectiveness of such a display compared to a non-interactive representation, a study that concludes that a highly interactive display may not be the most sensible solution for the majority of visitors.

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Farrell, Tracy Ann. "Visitor Impact Assessment and Management for Protected Areas in Central and South America." Diss., Virginia Tech, 1999. http://hdl.handle.net/10919/40425.

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Ecotourism and protected area visitation have been steadily increasing in recent years in Central and South America, inevitably resulting in natural resource impacts. The consequences of such impacts may include natural resource degradation, diminished aesthetic qualities, or decreased functionality of certain facilities like recreation sites and trails. Recreation ecology and visitor impact management expertise and tools are available to help balance the potentially conflicting management goals of protecting natural resources and permitting visitation but such knowledge has not been widely used in Central and South America. The goals of this research were to characterize certain visitor-related natural resource impacts and to determine how these impacts could be assessed and managed in Central and South America. The research included case studies of eight protected areas in Costa Rica and Belize, trail impact assessment research at Torres del Paine National Park in Chile, and development of a new visitor impact assessment and management framework, presented as three papers intended for journal submission. The first paper had two objectives: 1) to identify visitor-related natural resource impacts at selected protected areas in Costa Rica and Belize to increase awareness about visitor impact problems, and 2) to apply and compare rapid trail and recreation site impact assessment procedures to provide study site managers with impact data and impact assessment procedures. A variety of natural resource impacts were reported by interview subjects and recorded by rapid assessment procedures. The management utility of the rapid trail and recreation site impact assessment procedures were compared and discussed and the need for developing additional rapid assessment procedures to evaluate other resource impacts reported by protected area managers was also identified. The intent of the second paper was to investigate trail impacts at Torres del Paine National Park. Study objectives included measuring the frequency and magnitude of selected trail impacts, and comparing the relative impact contribution of the amount of use, vegetation type, trail position and trail grade on common condition indicators such as width and incision. Findings somewhat contradicted those of other studies, revealing that amount of use significantly contributed to trail width and incision. However, findings also indicated that vegetation type and trail grade contributed to number of informal trails and trail incision, respectively. A variety of management strategies were recommended and suggestions were provided for future monitoring studies. The purpose of the third paper was to propose a new visitor impact assessment and management framework that would provide managers with a feasible means of addressing visitor impact management concerns for selected protected areas in Central and South America. The Protected Areas Impact Assessment and Management (PAIAM) framework was adapted from existing frameworks like carrying capacity and the Limits of Acceptable Change to provide a simple, cost-effective and relatively quick decision making process. PAIAM analyzes visitor impacts using an expert panel and incorporates stakeholders and local residents into decision making. This study experimentally applied the new framework in Mexico and compared PAIAM to existing frameworks. The focus of this dissertation is on Central and South America since they are heavily visited ecotourist regions that could potentially benefit from applying recreation ecology and visitor impact expertise and tools to protected area management. This research demonstrated that a variety of visitor impacts are affecting natural resources and visitor facilities like trails and recreation sites at selected protected areas in Central and South America. This research also developed and applied rapid impact assessment procedures and visitor impact frameworks for use in Central and South American protected areas.
Ph. D.

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Turner, Rex. "Visitor Behaviors and Resource Impacts at Cadillac Mountain, Acadia National Park." Fogler Library, University of Maine, 2001. http://www.library.umaine.edu/theses/pdf/TurnerR2001.pdf.

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Cope, Andrew Michael. "A study of the role of visitor monitoring in countryside recreation management and planning." Thesis, University of Sunderland, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.300921.

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Czegledi, Orsolya. "Cultural differences in nature park management and visitor experiences in a French-Hungarian comparison." Thesis, Dijon, 2016. http://www.theses.fr/2016DIJOL013/document.

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Les recherches multiculturelles en management prévalent sur les organisations à but lucratif, tandis que les études interculturelles sur les zones naturelles protégées constituent encore un domaine relativement peu exploité. Cette thèse propose des modèles interculturels adaptés (issus du modèle existant de Hofstede, complétés des concepts appartenant aux domaines du marketing et du management) pour l’analyse de la gestion de parcs et des expériences des visiteurs vécues au sein des parcs naturels européens (protégés). Parmi les différentes méthodes utilisées, les plus pertinentes s’avèrent être la conduite d’entretiens semi-directifs avec des dirigeants de parcs et l’enquête effectuée auprès des visiteurs, tandis que l’analyse de documents et les observations complètent nos résultats. À partir de nos analyses sur la gestion des parcs, les parties prenantes, les activités outdoor et les expériences des visiteurs, nous concluons que les différences culturelles influencent à la fois la gestion du parc et les expériences des visiteurs, mais d’une façon distincte. Bien que les différences culturelles soient constatées entre les visiteurs français et hongrois, leurs modes de consommation montrent des signes de facteurs internationaux/globaux, tandis que le choix des activités physiques et des caractéristiques démographiques s’avèrent également façonner les expériences des visiteurs. Les opérations et les directions de la gestion des parcs ont également confirmé être influencées par les différences culturelles dans une plus large mesure, bien qu’elles soient aussi déterminées par les caractéristiques géographiques des sites naturels. Cependant, les considérations managériales sont aussi liées au comportement du visiteur, au contexte législatif et aux caractéristiques géographiques du site
Cross-cultural investigations in management prevail over those on for-profit organizations, while intercultural studies on protected natural areas is a relatively untapped field of research. This thesis proposes cross-cultural models (adapted from the existing model of Hofstede, along with marketing and management concepts) for the analysis of the park management and visitor experiences at (protected) European natural parks. Among the various methods used, the most relevant were the semi-directed interviews with actors of the park management and the visitor survey, while document analysis and observations also completed our findings. Using our analysis of the park management, stakeholders, physical activities, and visitor experiences, we concluded, that cultural differences influence both the park management and visitor experiences, though, in different ways. While cultural differences were found between the French and Hungarian visitors, their recreational consumption patterns show signs of international/global considerations, whereas the choice of physical activities and demographic characteristics also proved to shape visitor experiences. In turn, operations and directions of park management were confirmed to be affected by cultural differences to a larger extent, while these were also influenced by the geographical characteristics of the natural sites. However, managerial considerations were found to be interrelated with the visitors’ behavior, the legislative background and the geographical features of the area

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Bullock, Steven David. "Integrating Quantitative and Qualitative Research Methods to Inform Management of the Cadillac Mountain Summit, Acadia National Park." Thesis, Virginia Tech, 2006. http://hdl.handle.net/10919/34144.

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Included in this thesis are two papers describing companion studies which employed complementary methodologies to study the issue of how Acadia National Park might balance resource protection efforts and maintain quality visitor experiences on the summit of Cadillac Mountain. In the first study, stated choice analysis was used to assess visitors' preferences for alternative combinations of public access, resource protection, visitor regulation, and site hardening to manage the Cadillac Mountain summit. Results suggest that visitors consider resource protection to be a priority and are willing to accept regulation of their behavior onsite, reinforced with the use of moderately to highly intensive management structures, but generally don't support limiting public access to the summit to achieve resource protection objectives. In the second study, qualitative interviews were conducted to provide an in-depth understanding of visitor experiences on the summit of Cadillac Mountain and how site management actions designed to achieve resource protection objectives might affect visitors' experiences. Respondents indicated that the summit of Cadillac Mountain is a centerpiece of Acadia National Park, and their experiences of the mountain summit are centered around the aesthetics and naturalness of Cadillac Mountain. Several factors emerged as influencing whether site management actions are deemed appropriate by visitors and perceived to affect visitors' experiences. In particular, site management structures that were perceived to blend in with the surroundings, be constructed of natural materials and protect vegetation were considered appropriate and of little consequence to visitors' experiences. Some study participants also suggested that site management structures that provide visitors with the opportunity to freely demonstrate their choice to help protect vegetation and soils can enhance visitors' experiences. In contrast, site management structures and actions perceived as being regulatory, confining, or limiting opportunities for visitors to choose to help protect vegetation resources were considered less appropriate and more likely to negatively affect visitors' experiences.
Master of Science

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Roberts, Geoffrey C., and n/a. "The collection of visitor use information and its implications for park management planning : Centennial Park case study." University of Canberra. Applied Science, 1986. http://erl.canberra.edu.au./public/adt-AUC20061107.143926.

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This study critically examines the role of visitor use information in park management planning. Few park planning documents utilise visitor use information. This is thought to result from two problems. Firstly, visitor use studies have been plagued with methodological problems such as unclear objectives, lack of rigour in the survey design and lack of synthesis of information needs. These have resulted in data which are unreliable and at times have no direct implication for management planning. The second problem arises from the lack of understanding of the role visitor use information may play in the planning process. A case study, the Centennial Park User Survey, was undertaken to demonstrate how the inadequacies of existing visitor use studies could be overcome and to provide a base for future planning of Centennial Park. The survey data have assisted Management both in day-to-day decision making and future management planning relating to control of forthcoming events, responding to public comment, traffic management, facility provision, staff changeover, park staff work programmes and rosters, allocation of financial and staff resources, promotion of the Park, provision of interpretative material and re-allocation of users. By comparing the shortcomings of previous studies with the experience of the case study, specific implications for the collection and use of visitor use information in park management planning have been identified.

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Olhausen-Kaylor, Janalee. "Perceptions of Elementary School Parents, Principals, and School Resource Officers regarding Visitor Management Systems and School Safety." Thesis, Lindenwood University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13814451.

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Currently, three out of 10 parents fear for their students? safety while attending classes within the public school setting (McCarthy, 2015). This study focused on two elements that directly affect safety within schools: visitor management and intruder prevention. To analyze each of these two elements, qualitative methodology was utilized through four focus groups to determine the perceptions of Elementary school administrators, parents, and school resource officers on school safety. After conducting multiple interviews, four common themes emerged. The first theme was monitoring access to school buildings. Participants asserted taking an active approach in this area would increase the overall safety of students. The second theme discussed by multiple participants was to take additional measures to make the entrances of school buildings secure. The third theme that emerged was the importance of the role of the school resource officer. The fourth and final theme that developed was the importance of training and communication for administrators, school resource officers, staff, students, parents, and community members. After facilitating focus groups and analyzing the data obtained, it became evident the measure of a safe school depends on two variables. These variables are (1) to create a safe building for students managed by procedures designed with student safety at the forefront and (2) to employ trained individuals with the purpose of generating a positive and secure atmosphere. The data collected in this study could prove useful to district administrators wishing to design a safe and secure learning environment for students.

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Zeitlin, Jascha M. "Perceived Crowding and Visitor Support for Use Rationing: A Reanalysis of Existing Data." DigitalCommons@USU, 2008. https://digitalcommons.usu.edu/etd/171.

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This thesis presents a reanalysis of data collected between 1999 and 2006 by the Institute for Outdoor Recreation and Tourism (IORT) at Utah State University. These data concern a variety of outdoor recreation sites in Utah, Idaho, and South Dakota, and were collected via intercept, mail, and, to a very limited extent, telephone surveys. Survey instruments contained questions related to visitor perceptions of crowding, overall satisfaction, support for use limits/rationing, and estimates of use density, in addition to other conceptually related factors. Analyses consisted of multiple regression models for both perceived crowding and visitor support for use limits dependent variables for each suitable data set. These were intended to ascertain the dependent variables' relationships with various factors hypothesized to contribute to both crowding perceptions and a perceived need for use limits--notably variations in use level. This thesis also incorporated bivariate and univariate analyses intended to investigate the relationship between perceived crowding and satisfaction, reasons for respondent support for use limits, and the potential of displacing visitors to similar recreation sites via use rationing. Side-by-side comparison of results yielded several interesting findings. First, use level was the variable most consistently showing a statistically significant association with perceived crowding. However, the amount of variation explained by use level variables was small, particularly from a managerial perspective. Results suggested support for use limits may have more to do with fears about potential changes in future conditions than actual on-site crowding. Results were not suggestive of a strong or consistent relationship between perceived crowding and satisfaction. Apprehensions about crowding were the most prevalent stated reason for respondents' support of use rationing, but concerns about safety at motorized (land- and water-based) sites were also a major factor, as was recreational conflict, though to a lesser extent. Results of all analyses highlighted the uniqueness of each study area. Overall, results suggested crowding-based recreational carrying capacities may lack utility as a generalized management framework and are perhaps best reserved for sites specifically managed for low use levels or solitude experiences. Results also support calls for regional scale, rather than site-specific, recreation planning.

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Maher, P. T. "Footsteps on the Ice: visitor experiences in the Ross Sea Region, Antarctica." Diss., Lincoln University, 2010. http://hdl.handle.net/10182/1369.

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Antarctica is one of the most beautiful and remote places on the planet. The moniker of being the highest, driest, coldest, iciest, windiest, most remote continent, surrounded by the stormiest ocean is well deserved, yet it also acts as quite a draw for visitors. Despite the fact that visitor numbers have been steadily rising for the past 15 years, very little is empirically known about the experience these visitors have, particularly outside of the Antarctic Peninsula region. This lack of understanding is particularly detrimental from the perspective of visitor management, as is being discovered by agencies worldwide. As such, the aim of this thesis is to report on a study of visitor experiences in the Ross Sea region of Antarctica. Visitors are defined as those who come into physical contact with the continent, and whose primary activity and purpose is simply "being there." Visitors are a wider population than just commercial tourists aboard cruise ships; visitors are not passengers on commercial overflights, the scientists or base and support staff. Experience is defined as a longitudinal period—looking at visitors well in advance of their visit, throughout their time on site, and following up back at their homes. The Ross Sea region is essentially equivalent to New Zealand's Ross Dependency, a section of the Antarctic "pie" from the South Pole to 60°S, bounded by approximately 150°E and 150°W. Using a three-phase methodology to examine the cycle of experience, the purpose of this study is to compare groups of visitors with four organisations through this cycle, and analyse for change or transition as a result of their visit. The visitors were participants, to varying degrees, in a number of data-gathering methods during the 2002–2003 or 2003–2004 seasons. Such methods included: self-administered surveys sent to the respondents' home (up to three months in advance of the trip); personal narratives and journals while on the trip (regardless of trip length; 4–28 days); in-depth interviews held in Christchurch directly before and after the trip when possible; and email surveys (two to three months following the visit). In 2003–2004, a supplemental season of data was collected that included a researcher familiarisation visit, participant observation, and informal interviews at Scott Base. These supplemental data helped shape the researcher's own thoughts and thus comments in the Discussion sections. Results indicate both similarities and differences as compared to previous research; key findings include: scenery was a strong motivator and component of image; expectations were for a safe and professional learning; mood was positive throughout all phases; visitation was both acceptable and problematic; the environment was important, even in advance of the visit; education was an essential benefit of the visit; the Ross Sea region was an impressive and awe-inspiring locale; organisational differences were apparent when discussing people and the role of transportation to the continent; historic huts were uniformly amazing sites for the feelings they instil; expectations were virtually always exceeded; awareness changed over the experience; sharing of awareness and teaching from one's learning had occurred; action may or may not have occurred on various specific issues, but the label of ambassador was respondent-perceived to be acceptable. This study concludes with a number of implications for theory, methods, and logistics, which will hopefully lead to future research that is much wider in scope (geographically), but equally inclusive in terms of methods and ability to utilize and critique theories built outside of purely tourism research.

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Poade, Donna Maria. "The business of 'dark tourism' : the management of 'dark tourism' visitor sites and attractions, with special reference to innovation." Thesis, University of Exeter, 2017. http://hdl.handle.net/10871/28820.

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This study explores the management of visitor sites and attractions associated with death, disaster and suffering, commonly referred to in the literature as ‘dark tourism’. Although gaining increasing academic attention, the supply-side perspective of dark tourism is poorly understood with scarce empirical evidence relating to management operations and practices. This may be due to management operations and practices that are perceived to conflict with the sensitive themes of visitor sites associated with dark tourism. Particular consideration is given to the management concept of innovation identified as a significant gap for scholarly exploration. Qualitative semi-structured interviews were carried out with senior management at 23 sites and attractions across the United Kingdom associated with dark tourism. The findings reveal that, contrary to suggestions that dark tourism sites may be restrictive in management practices, a wide array of innovative activities and marketing practices are widely conducted and innovation was viewed as a stimuli for repeat visitation. Furthermore, management operations are viewed as facilitating important stories of trauma for present and future generations. Omission of these stories would belittle the tragic circumstances in which people associated with the sites had died or suffered. Moreover, managers at dark tourism sites acknowledged the ethical and moral tensions surrounding management practices at dark tourism sites. Indeed, the majority of managers adopted both highly ethical processes resulting in ethical innovations and complex consultation processes in order to mitigate any potential concerns from stakeholders. The ethical stance underpinning operations positions the phenomenon of dark tourism as a subset within the tourism sector, distinct from its counterparts. Recommendations include calls to widen the study to explore visitor perceptions of innovative measures undertaken by managers, and to focus on specific commercial aspects, such as retailing, within the business of dark tourism.

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Cahill, Kerri Lynn. "Exploring the Structure and Development of Management Prescriptions for Public Lands." Diss., Virginia Tech, 2003. http://hdl.handle.net/10919/11055.

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Management prescriptions that describe desired conditions for resources and visitor experiences have become widely accepted as an important component of public land management plans. However, very little effort is spent on evaluating and learning about this part of the planning process. This research identifies and addresses the need to explore opportunities for additional guidance on the development of management prescriptions, by (1) evaluating the current perception of the purpose of management prescriptions; (2) developing criteria and other tools to guide the development of management prescriptions based on the experiences of public land management professionals; and (3) testing an alternative method for collecting visitor preference data regarding social, resource and management conditions to inform development of management prescriptions. The first two papers report the results of a visitor preference study, using the stated choice method, conducted in Acadia National Park. The purpose of the first paper is to identify visitor preferences for tradeoffs among social, resource and related management conditions of the recreation setting. The purpose of the second paper is to identify differences among visitor preferences for social, resource and management conditions in various recreation settings. By considering the integrative nature of these attributes and the relative importance to visitors across recreation settings, the definition of management prescriptions can be better informed. To further investigate the results of the stated choice method and ensure the validity of the data, a verbal protocol assessment was applied to a sample of the stated choice survey respondents. The purpose of the third paper is to reexamine the role of management prescriptions for park management planning and investigate tools for facilitating development of management prescriptions. The study included in-depth interviews, participant observation of a three-day planning workshop and a written survey. All of the participants in the various components of the study were National Park Service land management professionals. The study resulted in a list of the purpose and criteria for management prescriptions and a related menu of desired condition topics, which will be integrated into planning guidance to aid the development of unique and effective management prescriptions for national parks.
Ph. D.

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Lee, Nathaniel H. "Environmental Impacts of Camping in Low Regulatory Wilderness: Geographic Patterns in the Allegheny National Forest and their Implications for Management." Kent State University / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=kent1523442960070504.

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Kuo, I.-Ling. "The use of visitor management techniques to protect a fragile environment : a case study of practices in the New Forest." Thesis, Bournemouth University, 2003. http://eprints.bournemouth.ac.uk/356/.

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Tourism, as a human activity, is not likely to be managed effectively if there was a lack of management focus on the visitors. Visitor management plays a vital role in a tourism destination in terms of increasing visitors' experience and level of enjoyment, as well as modifying their on-site behaviour to be more appropriate. Through a combination of various techniques, visitors are provided with controlled access to experience the tourism resources. In so doing, visitors' understanding and appreciation of the features at a site may be increased through the use of interpretation, while restrictions, regulations and resource alteration methods are used to protect the resources from inappropriate visitor activity. Interpretation, restrictions, regulations and other management-related/administrative information need to be delivered to visitors. Furthermore, persuasive communication is effective to modify visitors' on-site behaviour. Regulations and restrictions are usually law-enforced. Because their persuasive function is of coercive type (the managing agencies have the ability to administer punishment if visitors fall to comply with the regulations), visitors' level of enjoyment and understanding of the features at a site is less likely to be increased. A softer style of persuasive communication with visitors (interpretation, marketing and visitor codes) is therefore necessary in order to advise visitors about the sensitivity of the resources and the appropriate behaviour to conduct during their visit. In other words, the hard and soft approaches of visitor management should be used interdependently. Hence, the understanding of (1) how people's intention to behave in a particular manner is formed, and (2) how to maximise the effectiveness of communication, is necessary in order to plan and implement successful visitor management. The visitor survey was carried out in the calendar year of 1999, and 1,053 visitors participated in the research.T he questionnaire-baseds urvey of visitors was conducted at several locations in the New Forest, and the number of surveys to be carried out was distributed throughout the year of 1999 based on the tourism seasonality of the New Forest. The research findings point out that imposing more regulations is not perceived necessary in the current visitor management in the New Forest. Instead, the sampled visitors would like to know more about the environmental aspects about the site, and the appropriate activities to participate in. Moreover, infori-nation provided through interpretive panels and bulletin boards is thought to be less than adequate by the visitors, and they think the signage in the site is not maintained to a high standard. Give the fact that signage is one of the favoured media, the quality and information contents of signage in the New Forest need to be improved. Moreover, with respect to the interpretation of the New Forest, visitors thought the information relating to the envirom-nental aspects of the site and the appropriate visitor activities to be carried out should be improved in terms of the quantity. The analysis shows that in general, visitors would be willing to alter their behaviour to be more appropriate if they were made aware of such interpretive information. In addition, the majority of the visitors, except for the New Forest District local residents, do not object to be charged for the use of tourism facilities such as car parks, providing the revenue is used for resource protection purpose. In other words, visitors value the significance of the New Forest in terms of being resource rich and being an important site that offers recreational opportunities to them. Thus, they expressed their willingness to contribute financially to help the management and protection of the site. The research findings are expected to provide organisations that are responsible for the management of tourism destinations with information relating to the planning and implementation of effective visitor management approaches, because successful visitor management is a step forward towards the long-ten-n sustainable tourism development.

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Sisneros-Kidd, Abigail M. "Why Do They Do That? Understanding Factors Influencing Visitor Spatial Behavior in Parks and Protected Areas." DigitalCommons@USU, 2018. https://digitalcommons.usu.edu/etd/7187.

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Visitors to parks and protected areas within the United States and worldwide often visit these areas with a particular destination in mind, such as seeing Old Faithful erupt in Yellowstone National Park or standing on the rim of the Grand Canyon in Grand Canyon National Park. These visitor use destinations, and the pathways leading to them, such as trails and roadways, see high levels of use, and as a result, impacts to soil, vegetation, air, water, soundscapes, and night skies that result from this use. The field of recreation ecology studies these impacts to park and protected area resources resulting from recreation use. Research conducted by recreation ecologists helps park and protected area managers prevent and minimize these impacts and preserve park resources for future generations. However, not all recreation use and impacts occur along designated pathways and at visitor destinations. The impacts that result outside of these designated areas often cause more damage to park resources such as vegetation and soil. The studies presented in this dissertation examine what factors are influencing visitor behavior outside of these destinations and pathways, such as when visitors travel off of designated trails. The results provide managers with a set of factors that may influence visitor behavior outside of visitors’ intended destinations. These factors will enable managers to better understand existing visitor spatial behavior patterns and associated resource impacts, and also predict where resource impacts may be likely to occur due to visitor recreation use, enabling prevention of future impacts from occurring.

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Montgomery, Susannah Patton. "The Playful Art Museum: Employing Creativity as a Tool for Visitor Engagement." The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1492031264532918.

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Zajaczkowski, Erica Lea. "Information, Design, and Technology:How They Work Together to Inform a Museum Visitor." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1407780595.

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Gnieser, Christoph H. "Ecological consequences of recreation on subarctic-alpine tundra, experimental assessment and predictive modeling as planning tools for sustainable visitor management in protected areas." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape4/PQDD_0015/NQ54779.pdf.

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Blackwell, Dean. "Community and visitor benefits associated with the Otago Central Rail Trail, New Zealand." Lincoln University, 2002. http://hdl.handle.net/10182/1027.

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Outdoor recreation and heritage resources have the potential to provide a wide range of benefits to individuals, groups of individuals and the economy. An increased knowledge of these benefits can give recreation managers and planners a better understanding of how their actions and decisions regarding a resource may impact upon the visitors and communities that they serve. Placed within a climate of increasing public sector accountability, this information might also prove useful in justifying the allocation of scarce resources to recreation and heritage preservation. Justifying the value that recreation adds to society is an issue recognised by Benefits Based Management (BBM), a recreation management and planning framework that seeks to identify and target the positive outcomes realised by individuals, groups, local businesses and communities that result from participation in recreation and leisure. To date, recreation planners and managers have not been presented with a BBM research effort that seeks to describe and understand the visitor and community benefits associated with a rail to trail conversion. This study aimed to identify and describe benefits gained by visitors and neighbouring communities, with specific reference to the Otago Central Rail Trail (OCRT), Central Otago, New Zealand. Information was gathered from seventy-seven semi-structured interviews with visiting users of the OCRT, residents of neighbouring communities and trail managers. The results of the study indicated that community stakeholders reported benefits such as local economic development linked to visitor expenditure, heightened sense of community identity and solidarity and social contact with people from outside the local area. An additional finding was that the perceived benefits of the OCRT have reportedly had a positive influence on local people's attitudes towards the rail trail. Visitor interviews revealed that personal and social well-being benefits such as physical activity, aesthetic appreciation, sense of achievement, psychological refreshment, family togetherness and social interaction with friends and local people were outcomes of an OCRT visit. Reported visitor benefits were further linked to physical fitness and health, enhanced mood and positive mental state, leading a balanced lifestyle and stronger relationships within families and between friends. Visitors also perceived that an OCRT visit had forged a greater knowledge and awareness of railway heritage through gaining insight into railway and Central Otago history and appreciation of the engineering skills and craftsmanship associated with 19th century railway construction. Following the benefit chain of causality (Driver, 1994; Driver & Bruns, 1999; McIntosh, 1999), interview responses were linked to potential community and visitor benefits that could be realised off-site such as enhanced quality of life, community satisfaction and a greater connection with and appreciation of New Zealand's historic and cultural heritage.

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Manners, Bianca. "The critical success factors for managing the visitor experience at a major musical event / Bianca Manners." Thesis, North-West University, 2011. http://hdl.handle.net/10394/8440.

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With numerous artists coming to South Africa, the event industry is becoming congested with competition. This makes the production of a memorable visitor experience to events particularly challenging for the management of the event. Various aspects are required to occur when managing an event, and these contribute to the success and memorable experience of visitors. These aspects can either be controlled or uncontrolled by management. To ensure a successful event and memorable experience for visitors, event managers have to consider all of the various aspects that can be controlled within the event organisation when hosting a major music event. It is therefore important for management to ensure that the controllable key management aspects, also referred to as Critical Success Factors (CSFs), are implemented effectively and efficiently to ensure a memorable visitor experience. However, even though these management aspects (CSFs) may be familiar to event managers, the significance of what visitors regard as important concerning those aspects that would ensure a memorable visitor experience is, as yet, undefined. In addition, according to available literature, CSFs differ between the different events and different tourism organisations. Thus, CSFs identified at one event to ensure the successful management of a memorable visitor experience cannot be used at other events. Hosting major music events at various locations can be even more challenging as visitors attending major music events at different locations are a non-homogeneous market and so regard different aspects in different lights. Therefore, it is evident that the CSFs identified with regard to what visitors at one venue will consider as important will differ from those regarded as important at another venue, even when it is the same performer at each venue. Thus, it became critical to seek answers to the questions of what visitors to a major music event regarded as important CSFs and how did the importance of these CSFs differ between location and location? Therefore, the purpose of this study became the determination of the CSFs for managing the visitor experience at major music events in South Africa. The year 2011 was the first time that world-famous Neil Diamond had performed in South Africa. Neil Diamond performed four concerts at different locations (Johannesburg’s FNB stadium, Durban’s Moses Mabhida Stadium, Cape Town’s Greenpoint Stadium and at Port Elizabeth’s Nelson Mandela Stadium). This was the first time major music events had been held at these venues where one performing artist performed at all four different locations (cities). Thus, this event was the ideal opportunity to investigate. In order to realise the goal of the research, surveys were conducted at the four Neil Diamond concerts held, respectively, in Johannesburg (1 April, 2011), Durban (5 April, 2011), Port Elizabeth (8 April, 2011) and Cape Town (11 April, 2011) where, altogether, 1820 questionnaires were administered. The purpose of the first article was to determine what visitors at a major musical event regarded as critical management aspects, or as critical success factors (CSFs), for a memorable and satisfactory visitor experience. This was to aid major music event managers with information they could use to improve and ensure memorable visitor experiences in the future. A factor analysis was performed to determine the CSFs. Six factors were revealed, being General Management; Souvenirs; Marketing; Venue and Technical aspects; Accessibility and Parking; and Amenities and Catering. General Management, Venue and Technical aspects and Marketing were regarded as the most important CSFs for visitors to a major music event. It was subsequently confirmed that CSFs differed from one event to another. Thus it became clear that one set of CSFs cannot be used across each venue for events. By determining the CSFs, and through successfully managing these factors, major music events will ensure the retention of long term visitor goodwill, and so will remain competitive and sustainable. Neil Diamond presented four concerts at four different locations, The purpose of the second article was to determine the impact that location makes to the visitor experience at a major music event. Two-way frequency tables and Chi-square tests as well as ANOVAS and Turkey’s multiple comparisons were used to determine the differences between the four locations. Statistically significant differences were found, based on demographic, behavioural variables and motivational factors. Determining the effects these differences have provided major music event managers with superior knowledge in order to develop and manage future concerts at the differing destinations and locations. This research also help management to create a memorable visitor experience and so foster the promotion of future events more effectively to the target audiences, as well as potential sponsors. This specificity can also enhance bid documents for organisations and locations aiming at hosting major music events. This research revealed six critical success factors at a major music event. These CSFs can be used to enhance the visitor experience. However, it was also found that one set of CSFs cannot be used for every event as different locations regard different CSFs as being more important than others. Since major music events are often held at more than one location, it becomes critical to differentiate each location as the visitors to the various locations cannot be seen as homogeneous and so will have different needs and expectations. Thorough and informed knowledge of what is required for visitor satisfaction will not only ensure an improved event, but will enhance the visitor experience at such an event. This was the first time research was performed at major music events in South Africa that revealed the profile, motives, CSFs and spending behaviour of visitors to these events. Research not only provided information concerning the CSFs needed to manage the visitor experience at a major music event, but also provided an overall perspective of what visitors regard as important for a memorable visitor experience at four different geographic destinations hosting the same artist. This research contributes to the literature concerning the management of major music events and concerning the creation of memorable visitor experiences at these events.
Thesis (MA (Tourism Management))--North-West University, Potchefstroom Campus, 2012

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Spann, Jason Hans. "Hoosier National Forest Hardin Ridge Recreation Area redesign : a visitor experience oriented approach to the design and management of the Hardin Ridge recreation area." Virtual Press, 1996. http://liblink.bsu.edu/uhtbin/catkey/1020169.

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This creative project examined design and management alternatives for the Hardin Ridge Recreation Area located in the Hoosier National Forest. The design intent of the project was to develop Hardin Ridge into a wildland recreation facility which offered visitors a variety of experiential opportunity and choice, and provided experiences which could effectively accommodate a demographically diversified population. This project would also provide environmental educational opportunities and attempt to retain the integrity of the sites natural systems. An examination of the importance and benefits of outdoor recreation, National Forest Service recreational planning, outdoor recreation demographic diversity and outdoor recreation design issues was conducted in formulating the projects design criteria and theory. This design criteria and theory was then utilized to create the design concepts directly applicable to the Hardin Ridge project site and develop a design ideology applicable to most U.S. wilderness recreation areas. The final product of the study was a design and management plan which effectively addressed the design objectives at Hardin Ridge and created a design model capable of meeting similar design objectives at the national level.
Department of Landscape Architecture

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Verwoerd, Ronel Elize. "A management strategy for the museums and collections of the University of Pretoria." Diss., University of Pretoria, 2001. http://hdl.handle.net/2263/22892.

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In this dissertation, a high-level management strategy was developed for the museums and collections of the University of Pretoria. Specific areas where improvements to the current operations of the University museums can be made, were identified and solutions proposed. This analysis was based on a survey of the current operations of the University museums, as well as an analysis of the needs of all stakeholder groups. Proposals to improve the operation of the University museums include the following: - Rationalising collections to ensure that available technical and organisational resources are focused on the most valuable collections; - Improving the use and maintenance of collections to ensure that the needs of stakeholders are met; - Ensuring that sufficient financial and organisational resources are mobilised to support the operations of the museums. A brief overview of the steps needed to implement these proposals and to adjust the management strategy on an ongoing basis, is given. The author believes that the implementation of the proposals outlined in this report can contribute towards ensuring that the museums of the University of Pretoria help to fulfil the overall mission and vision of the University of Pretoria.
Dissertation (MA)--University of Pretoria, 2001.
Historical and Heritage Studies
unrestricted

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D'Antonio, Ashley L. "Recreation Resource Impacts in the Bear Lake Road Corridor of Rocky Mountain National Park, Colorado, USA: An Assessment of Resource Conditions and Visitor Perceptions." DigitalCommons@USU, 2010. https://digitalcommons.usu.edu/etd/817.

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Visitor use in parks and protected areas inevitably leads to resource impacts. In order to effectively manage for resource impacts, it is important for managers to not only understand ecological aspects of their system but sociological aspects as well. The two papers presented in this thesis used integrated approaches to better understand the current level of resource impacts within the Bear Lake Road Corridor of Rocky Mountain National Park and to explore visitor perceptions of these impacts. The first paper used traditional monitoring and assessment techniques, as well as recently developed methodologies, to determine the current level of resource impacts and examine areas for potential future resource change. Findings showed that there is significant impact in the trail system, particularly at popular hiking destinations. At two of these popular hiking destinations, with current use levels, there is potential for future resource change. Integration with measures of social norms showed that visitors are frequently experiencing resource conditions within the Bear Lake Road Corridor that are considered unacceptable.

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Zwegat, Zoe E. "Diversity, Inclusion, and the Visitor-Centered Art Museum: A Case Study of the Columbus Museum of Art." The Ohio State University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=osu1562442682063359.

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Hayes, D. G. "An Investigation of visitor behaviour in recreation and tourism settings: a case study of natural hazard management at the Glaciers, Westland National Park, New Zealand." Lincoln University, 2008. http://hdl.handle.net/10182/942.

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Visitor non-compliance with protective recommendations is a major problem faced by recreational managers within natural environments. Although many studies have been conducted on noncompliant visitor behaviour within natural resource areas, few attempts have been made to gain an understanding of the behaviour, or to understand the decision making process. This dissertation seeks to address this gap by exploring salient motivations behind noncompliant behaviour within a natural recreation setting. The study was conducted over the summer of 2007-2008 within the popular tourist attractions of Fox and Franz Josef glaciers, Westland National park, New Zealand. The Department of Conservation has a legal and increasingly a moral obligation to provide a level of service and ensure a high standard of visitor safety within lands it administers. However, despite its efforts, management actions are criticised as being ‘over cautious’, and consequently a large number of visitors choose to ignore hazard warnings communicated by management and cross safety barriers, placing themselves and others at considerable risk. Previous studies at the glaciers have identified a number of causes for visitor non-compliance, including situational factors and the adequacy of current visitor management procedures. Through a quantitative measure, and qualitative interview responses, study findings show that visitor compliance with protective recommendations was strongly influenced by a number of situational factors including the proximity of track end points from the glacier terminus; the visibility of other visitors beyond the roped barriers; modest hazard perceptions of visitors; estimated visitor age; time of day and weather conditions. Based on visitor interview responses, motives of non-compliance were further explored by classifying behaviour according to Gramann and Vander Stoep’s (1987) typologies of normative violations. It is identified, using Ajzen’s (1985; 1991) theory of planned behaviour, that non-compliance with protective recommendations at the glaciers is motivated by, (1) a ‘belief’ that the situation or resource encouraged it; (2), through a release of ‘social pressure’, because everyone else was going over; and (3), a ‘perceived facilitation of the behaviour’, in that there were no obvious consequences to self or others. Implications for management to control noncompliant behaviour are discussed in detail.

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Williams, Karen. "Key success factors in managing the visitor experience at the Cape Town International Jazz Festival / Williams K." Thesis, North-West University, 2011. http://hdl.handle.net/10394/7611.

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The event tourism industry is one of the fastest growing tourism industries worldwide. One type of event that is growing immensely is festivals, especially music festivals such as the Cape Town International Jazz Festival. As a result of the fast growing pace of festivals, it has become crucial for a festival to sustain itself in the market place to stay competitive. The Cape Town International Jazz Festival (the Jazz Festival) is a fast growing music festival and hosts numerous well–known local and international jazz artists, as well as young up–and–coming artists. For this exciting Jazz Festival to keep growing, it needs to be sustainable. To achieve this, the organisers and managers of the Jazz Festival need to know what is important to the visitors of the Jazz Festival, so they can fulfil their needs. This in turn leads to satisfied visitors that will return to the Jazz Festival and keep the festival sustainable. Generally speaking, music festivals have a more professional management approach than other tourism events and thus are more likely to be more successful. Key Success Factors (KSFs) are a precondition for the success of any event and will influence the competitiveness of the event in the market place. It is imperative for organisers to identify the KSFs that are important to the visitors so as to provide them with a satisfactory experience. This will also assist in measuring the achievement of the event’s goals and objectives. The main purpose of this study was to determine the KSFs in managing the visitor experience at the Cape Town International Jazz Festival. To reach this goal, the study is divided into two articles. Research for both articles was conducted at the Cape Town International Jazz Festival through distributing 400 questionnaires randomly throughout the two days of the festival, which was held on 3 and 4 April 2010. Article 1 is titled: “Key aspects for efficient and effective management of the Cape Town International Jazz Festival: a visitor’s perspective”. The main purpose of this article was to identify the Key Success Factors in managing the Cape Town International Jazz Festival, to determine what visitors deemed as important when attending the Jazz Festival. A factor analysis was done to achieve this goal. Results indicated that Hospitality Factors, Quality Venues, Information Dissemination, Marketing and Sales, and Value and Quality are the KSFs that are of importance when managing the Jazz Festival. The results of this article provided festival managers with valuable information when organising an event such as the Cape Town International Jazz Festival. Article 2 is titled: “The importance of different Key Success Factors to different target markets of the Cape Town International Jazz Festival based on travel motives”. The main purpose of this article was to determine whether different target markets that are visiting the Jazz Festival, deemed different KSFs as important, depending on their travel motives. An analysis of variance (ANOVA) was done to determine if there were statistically significant differences between the three clusters and the KSFs that they deemed important. Results showed that the three clusters, namely, Escapists, Culture Seekers and Jazz Lovers, deemed different KSFs as important when they are visiting the Jazz Festival. The results of this article gave festival organisers and marketing managers insight as to which markets to focus scarce marketing resources on and which markets to keep growing, as they will sustain the festival in the long term. Therefore, this research revealed the KSFs that are of utmost importance when managing the Cape Town International Jazz Festival, and that these aspects differ for certain markets. Organisers therefore need to assess the KSFs to provide products that will satisfy the visitor in order for him/her to return each year and keep the festival competitive and sustainable.
Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2012.

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Pierce, III Warren Vinson. "Managing the Wilderness Experience at Olympic National Park: A Study of Day and Overnight Visitors." ScholarWorks @ UVM, 2015. http://scholarworks.uvm.edu/graddis/377.

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As the United States becomes increasingly urbanized, the importance of federally designated wilderness areas as places of reflection and refuge from city life becomes even more apparent. These wilderness areas provide visitors with opportunities for solitude, recreation, and connecting with nature. Wilderness has long been important to American society, influencing the likes of John Muir, Theodore Roosevelt, and Henry David Thoreau. With the passage of the Wilderness Act of 1964, the assurance that these areas would remain protected in perpetuity for the enjoyment of the American people was enshrined into law. While these wilderness areas remain protected by Federal law, increasing visitation rates and changing social norms may begin to threaten the so-called "wilderness experience," making it difficult for visitors to enjoy and experience the conditions set forth in the Wilderness Act. Wilderness managers must therefore seek to understand the attitudes, preferences, and motivations of wilderness visitors using these areas to ensure that management conditions provide for a high-quality wilderness experience. This study uses quantitative survey methods to explore differences in management preferences, wilderness conditions, and crowding perceptions between overnight and day visitors to wilderness areas. Visitors were surveyed at 30 trailheads throughout the Olympic National Park Wilderness during the summer of 2012. While wilderness visitors held many similar opinions on management preferences and wilderness conditions, there were differences in the degree to which they agreed or disagreed. Overnight visitors tended to be more sensitive to crowding than day visitors, both on hiking trails and at attraction sites, and were more supportive of management policies that limited access in favor of increasing opportunities for solitude experiences. This study supports the use of a management by objectives framework that incorporates indicators and standards of quality to ensure that certain conditions are met. Findings from this study can aid in the development of standards for crowding and the establishment of other management policies in Olympic National Park Wilderness to ensure that all visitors are provided with the opportunity for a high-quality wilderness experience.

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Engelbrecht, Willy Hannes. "Critical success factors for managing the visitor experience at the Kruger National Park / Willy Hannes Engelbrecht." North-West University, 2011. http://hdl.handle.net/10394/6928.

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Nature–based tourism destinations have shown significant growth over the past decade and, with the ever increasing numbers of tourists travelling to national parks, the right management structures, goals and objectives need to be determined. South African National Parks (SANParks) manages all 22 national parks in South Africa with the Kruger National Park (KNP) being the biggest of them all and generating more than 80% of SANParks income. The KNP is one of the world’s largest parks conserving a staggering 1 962 362 ha of land which is bigger than countries such as Israel and Holland. When taking the KNP into perspective, park management must have the right management styles and factors in place to ensure that the park is managed in a sustainable manner and exceeds the expectations of the tourist to provide a memorable experience whilst visiting the KNP. The goal of this study was therefore to determine the critical management aspects or critical success factors (CSFs) needed to create a memorable visitor experience at the park. This goal was achieved by conducting a questionnaire survey at four rest camps within the KNP from 27 December 2010 to 4 January 2011. The rest camps used for the survey were: Skukuza (152 questionnaires), Berg and Dal (98 questionnaires), Lower Sabie (85 questionnaires) and Satara (101 questionnaires). During this time a total of 436 questionnaires were completed and included in further analysis. In Article 1, the key management aspects that visitors regard as important for a memorable visitor experience at the KNP were identified. These CSFs assist management in providing quality services and products for the tourist, leading to a memorable experience. A factor analysis was performed on the expectations of the tourists to national parks. There were nine CSFs identified that management can implement to ensure a memorable visitor experience. The three factors that have not yet been identified in previous research were wildlife experience, interpretation and luxuries. Other factors that have been identified were General management, Variety activities, Accommodation, Green management, Hospitality management, and Facilities. The results showed that park management needs to become aware of what the visitor sees as important factors for a memorable visitor experience and they can adapt certain aspects to improve the visitor’s experience. In Article 2, gaps within the park management were identified. These gaps were measured by taking the 62 variables and asking the tourist what their expectations were with regard to a memorable experience versus their actual/real experience at the park. A factor analysis on the expectations and the actual/real experiences was done and each of these factors was given a score. The scores of each factor were measured against one another indicating the differences and gaps in management. The twelve factors that were identified were General management, Education activities. Accommodation facilities, Green management, Information provided, Layout of the park, Wildlife, Facilities in the park, Food and Beverage management, Interpretive activities, Bookings and General services, and Outdoor activities. These twelve factors have also been grouped into three sub groups containing four factors each and either the expectations were exceeded, did not meet expectations or were neutral. The main gaps were Education, Accommodation facilities, Interpretations facilities and Wildlife. If management want to ensure a memorable visitor experience at the KNP they must not only focus on these gaps, but also strive to exceed visitors’ expectations on all levels. This research found that there are certain CSFs for managing a national park and gaps within park management that need to be addressed. These gaps or problem areas can be overcome by the implementation of a continuous evaluation process that will ensure effective and efficient management of the park. Park management can therefore improve their services and products as well as the quality thereof by knowing what the tourists see as important when visiting a national park to obtain a memorable experience that will lead to positive word of mouth, loyalty, increased revenue and sustainability of the KNP. Even though it is not a requirement of a masters’ dissertation to make a contribution, this research has made a significant contribution towards the methodology as the method applied determined the gaps in visitor experience and expectations and this has not been used before. Future research can make use of this type of method determining individuals’ expectations and experiences when visiting a national park or any other nature–based destination.
Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2012.

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Alonso, Abel Duarte. "Wine tourism experiences in New Zealand: an exploratory study." Lincoln University, 2005. http://hdl.handle.net/10182/1046.

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Recently, New Zealand's wine industry has made remarkable progress. For example, the number of hectares planted in grapes increased from 4,880 in 1990, to 15,479 in 2003, and the number of wineries increased from 175 in 1993 to 421 in 2003. Projections for 2006 indicate that the growth of wine exports should nearly double from 2003, with expected revenues of $NZ 736 million. However, despite this growth, little has been reported about developments in New Zealand's wine tourism industry, or about consumer perceptions of the winery experience in the form of published academic research. The limited amount of information, particularly from the visitors' points of view, may not only be preventing winery operators and the wine industry in general from having a better understanding of their visitors, but also from addressing the needs of different visitor segments. Resulting implications for winery operators may include forgone business opportunities, and customers not fully benefiting in terms of product and service quality. Recent studies indicate that this last element is particularly important in wine tourism. This study reports the results of an exploratory research project conducted in New Zealand wineries that investigated aspects of the winery experience, including wine involvement, satisfaction with the winery experience, and visitor demographics. An index to measure involvement with wine, the wine involvement index (WIX), was developed and utilised to investigate whether wine involvement had an impact on winery visitors' behaviour. Data were collected from winery visitors via questionnaires distributed in a sample of wineries in different wine regions of New Zealand. A total of 609 usable responses were obtained (24.8% response rate). The results indicate a number of differences between the independent, dependent, and moderating variables. For example, it was found that age, whether visitors are domestic or international, and different levels of wine involvement appear to have a clear impact on winery expenditure. In addition, the WIX was confirmed to be a useful tool, for example, by identifying potential relationships between different groups of winery visitors. The results add new knowledge to the area of wine tourism, and offer useful information for wineries and the wine tourism industry. This information includes the potential commercial significance of some visitor groups. An additional contribution of this study is the 'complete wine tourism research model.' This concept presents an alternative to existing wine tourism models, and points out attributes and dimensions that play a major role in the winery experience.

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Giles, Andrew. "Exploring the Social, Environmental and Economic Aspects of Trail Surfacing Decisions." Thesis, University of Waterloo, 2002. http://hdl.handle.net/10012/964.

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Visitor activities in parks often have a heavy impact on the soil, vegetation, water and wildlife. In front country areas, the most extreme damage is concentrated on and adjacent to recreational trails. Aside from controlling the numbers, activities and behaviours of trail users, managers may choose to make trails more resistant to impact through surfacing. Unfortunately, surfacing may have negative influences on park visitors' enjoyment of trails by limiting access or detracting from the primitive setting. In addition, some surfaces may be ineffective in certain environmental conditions such as wet ground or steep slopes. Finally, the wide variety in construction and maintenance costs may make some surface types economically unfeasible. The goals of this research are to investigate the role of trail surfacing in the management of impacts from outdoor recreation; to develop better understanding of the social, economic and environmental aspects of trail surfacing decisions; and to explore a comprehensive framework for incorporating these three factors in trail management. It is hoped that this research can assist park managers in selecting surfacing options to reduce visitor impact without excessively compromising recreational experience or organizational limitations, such as financial resources. In addition to a comprehensive review of literature on visitor impact management on trails and surfacing techniques, this research employs three methods to further investigate the social, environmental and economic aspects of trail surfacing: a trail user survey, manager survey and trail condition assessment. The trail user survey was conducted at two well-used natural areas in southwestern Ontario, Canada: Presqu'ile Provincial Park and Belfountain Conservation Area. Surveys at each area explored trail users' perceptions and preferences of trail surfacing techniques in late summer 1999. The managers' survey provided insight into organizational approaches to surfacing, including construction cost and observations on recreational or environmental effectiveness. Finally, the trail condition assessment explored an approach to determining environmental effectiveness of trail surfacing techniques, but was limited by the physical and recreational variation between trails. Seven recommendations for trail managers are presented, tying in several conceptual frameworks of visitor impact management and trail surfacing decisions developed in the thesis. First, trail managers are recommended to develop a full understanding of trail design principles and alternative visitor impact management techniques. If surfacing is selected as the best impact management technique, trail managers should obtain as much information on user characteristics, environmental conditions and organizational limitations as possible. Despite the benefits and drawbacks for all surfaces, road base gravel (or angular screenings with fines) merits special attention as an excellent surface, while asphalt and concrete are not recommended for front country, semi-primitive recreation. Finally, trail managers are encouraged to share information on surfacing more freely and open surfacing decision processes to affected trail users. Overall, trail managers are provided with an approach to surfacing decisions that considers the social, environmental and economic aspects of trail surfacing, with the goal of working toward more enjoyable, environmentally responsible and cost-effective trail solutions.

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Kiser, Brett Christopher. "Assessing the Reliability of Computer Simulation Modeling for Monitoring and Managing Indicators of Wilderness Solitude in Great Smoky Mountains National Park." Thesis, Virginia Tech, 2007. http://hdl.handle.net/10919/32862.

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Several studies in the field of outdoor recreation management and planning have used computer simulation modeling to demonstrate its utility as a tool to help managers monitor encounters and similar visitor use-related indicators of quality. However, previous applications of computer simulation modeling to outdoor recreation planning and management have generally done little to assess the reliability, or precision, of model estimates. The purpose of this research is to explore several questions concerning the reliability of computer simulation model estimates for monitoring wilderness solitude-related indicators of quality. In particular, can reliable estimates of solitude-related indicators be generated for low use recreation environments, such as backcountry and wilderness areas? Is there a spatial component to questions about the reliability of computer simulation estimates for low use visitor landscapes? The research presented in this thesis examines the reliability of computer simulation estimates of wilderness solitude indicators that account for the timing and location of hiking and camping encounters in the backcountry of Great Smoky Mountains National Park. This study was designed to model visitor use and inter-group encounters in the Cosby and Big Creek areas of Great Smoky Mountains National Park, which are located within the parkâ s proposed wilderness area. Two primary types of information about visitor use in the study area were collected to construct the computer simulation model in this study. First, information was gathered about the amount of visitation to the study area; second, information was collected about visitorsâ travel routes within the study area. Three alternative methods were used to estimate the number of replications needed to obtain desired levels of precision for the visitor-based and spatially based computer simulation model outputs. The results suggest that computer simulation models of visitor use can generate precise estimates for a small to moderate number of visitor-based and spatially-based outputs. However, there are constraints to generating precise estimates of use-related outputs as the number of outputs estimated simultaneously becomes large. This challenge is particularly pronounced in cases where at least some of the outputs are derived for low use attractions, trails, or camping locations.
Master of Science

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Roberts, Randy C. "Museums as Sites of "Being in Conversation": A Hermeneutic Phenomenological Study." Antioch University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1373833371.

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Bjärntoft, Andreas, and Karl Mösenbacher. "Positioneringssystem med applikationsspecifika och platsknutna funktioner för en zonindelad inomhusmiljö." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20440.

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Denna rapport presenterar ett proof-of-concept avseende inomhuspositionering, baserat på Bluetooth-fyrar och mobiltelefoner, kombinerat med ett system för besökshantering. Detta mot bakgrunden av ett önskemål om att underlätta interaktionen mellan lärare och studenter på Malmö högskola.Till följd av att viss verksamhet på Malmö högskola flyttat till nya lokaler har lärarnas arbetsplatser förändrats, vilket lett fram till att studenterna har svårt att dels lokalisera tillgängliga lärare och dels initiera besök utan att störa andra lärare. Genom att upprätta en prioriterad kravspecifikation utifrån MoSCoW-metoden, baserat på intervju- och enkätsvar från lärare, identifieras kraven till ett system för positionering av lärare samt tillhörande system för besökshantering.Utifrån Pahl’s utvecklingsprocess för framtagning av en teknisk artefakt analyseras och utvärderas olika lösningsalternativ för inomhuspositionering, vilket leder fram till ett förslag avseende en prototyp. Prototypen avser symbolisk positionering i ett system för närhetsdetektering utifrån fördefinierade zoner, baserat på aktiva mobiltelefoner och passiva Bluetooth-fyrar. Slutligen implementeras framtagen prototyp för inomhuspositionering, i kombination med ett system för besökshantering, för att visa på dess genomförbarhet. Detta i form av en summerad systemvy som även inkluderar en molnbaserad databas, ett webbgränssnitt och två Android-applikationer.
This report presents a proof-of-concept regarding indoor positioning based on Bluetooth beacons and mobile phones, combined with a system for visitor management. This against the background of a desire to facilitate the interaction between teachers and students at Malmö University.As a result of that Malmö University moved to new facilities, the teachers' workplaces changed, which led to students having difficulty locating available teachers and initiate visits without disturbing other teachers. By establishing a prioritized requirement specification based on MoSCoW method, which is a result of interviews and survey responses from teachers, the requirements are identified for a system for the positioning of teachers and related systems for visitor management.Based on Pahl's development process for the preparation of a technical artifact, some different solutions for indoor positioning is analyzed and evaluated, leading to a proposal regarding a prototype. The prototype relates to symbolic positioning in a system for proximity detection by predefined zones, based on active mobile phones and passive Bluetooth beacons. Finally, the prototyp for indoor positioning is then implemented in combination with a system for visitor management to demonstrate its feasibility. This in the form of a summed system view that includes a cloud-based database, a web interface and two Android applications.

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Dissertations / Theses on the topic 'Visitor management'

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