Journal articles on the topic 'Visitor emotions'
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Hadmar, Ambo Sakka. "Dampak lingkungan fisik dan kualitas pelayanan terhadap emosi pelanggan serta kepuasan konsumen sebagai variabel intervening." Jurnal Manajemen Strategi dan Aplikasi Bisnis 5, no. 2 (July 31, 2022): 185–94. http://dx.doi.org/10.36407/jmsab.v5i2.684.
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This study examines the relationship model of the physical environment, service quality, satisfaction, and consumer emotions at a coffee shop in Jakarta. A quasi-experimental design was applied, with a sample of 60 respondents who were divided into two groups (treatment and control). The analysis results conclude that all identified variables have positive internal correlations. The results of the different tests showed significant differences in the rating of the physical environment, service quality, satisfaction, and emotion between the treatment and control groups, indicating that using unique designs and services in the room affected visitor attitudes. Finally, the physical environment and service quality have been shown to positively affect visitor satisfaction and emotions, and satisfaction also affects visitors' emotions.
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Ding, Lilan, and Nurul Hanim Romainoor. "A study on the perception of Sichuan Museum tourism experience based on web text analysis." Journal of Social Science and Humanities 5, no. 5 (October 30, 2022): 1–9. http://dx.doi.org/10.26666/rmp.jssh.2022.5.1.
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Museum tourism forms a key element of cultural tourism. Museums are a microcosm of local culture, allowing tourists a window into local history, culture and characteristics in a time and physical space. Using the Sichuan Museum as a case study, this paper uses Python data mining techniques to crawl a total of 4332 visitor web reviews. The text content analysis method was used to explore the characteristics of visitor perceptions of their experience during the Sichuan Museum tour. The results revealed that visitors' behavior is mainly characterized by the following four aspects: "visiting, feeling, learning and taking photos". 73.12% of visitors' reviews showing positive emotions, 18.32% of reviews revealing neutral emotions and only 8.56% of visitor reviews containing negative emotions.
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Del Chiappa, Giacomo, Luisa Andreu, and Martina G. Gallarza. "Emotions and visitors’ satisfaction at a museum." International Journal of Culture, Tourism and Hospitality Research 8, no. 4 (September 30, 2014): 420–31. http://dx.doi.org/10.1108/ijcthr-03-2014-0024.
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Purpose – This research aims to investigate whether emotions can be considered as a suitable variable to segment visitors at a museum. Furthermore, it seeks to analyse whether emotions influence visitor satisfaction and whether this depends on objective variables (such as age, gender and level of education) or not. Design/methodology/approach – A structured questionnaire was developed and data were collected at the National Museum of Archaeology “G.A. Sanna” in Sardinia (Italy) via 410 face-to-face interviews. Hierarchical and non-hierarchical cluster analyses and a series of chi-squared tests were run for the purpose of the study. Findings – Two segments were identified. The cluster with the higher positive emotions reported perceiving a higher level of attractiveness and uniqueness at the museum, and of being more satisfied than the other group. Furthermore, no significant differences were reported between the two segments based on socio-demographic characteristics. Research limitations/implications – The study is site-specific. The application of the study to other museums would allow for wider generalisations to be made from the results obtained. Practical implications – Managers should market and position museums as an emotionally driven experience consumption site. Furthermore, they should consider both cognitive and emotional aspects of visitor experience when designing and planning their businesses, as well as when assessing the visitor’s satisfaction. Originality/value – This study adds to the growing literature on emotions as a tool for segmentation and positioning, and suggests that cognitive and emotional aspects should be considered simultaneously when measuring visitors’ satisfaction. Further, it suggests that emotions are more significant than cognitive aspects in shaping visitors’ satisfaction.
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Manoharan, Dr Samuel, and Prof. Sathish. "Geospatial and Social Media Analytics for Emotion Analysis of Theme Park Visitors using Text Mining and GIS." June 2020 2, no. 2 (May 27, 2020): 100–107. http://dx.doi.org/10.36548/jitdw.2020.2.003.
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Scrutinizing the emotions of customers and social media analytics are gaining popularity in the recent days. However, analysis of the emotions of visitors in theme parks are done on a lesser scale. In this paper, based on social media messages, the emotions of the visitors of a theme park is analyzed using geospatial as well as social media analytics convergence and visualization of cohesive places where expressions are gathered. Based on the Russell’s Circumplex Model of Affect, the words and emotions are analyzed in around 50,000 tweets collected of which 20,400 tweets contained one or more such words. Analysis of exploratory spatial data based on GIS and analysis of text mining represents various emotion in each quadrant based on the tweets. The visitor emotions are associated to various topics and emotions of considerable spatial variations. Based on the significant clustering of emotions in each quadrant, the areas of riding attraction in the theme park are identified and displayed using this research approach. Based on the analysis and implications of this research work, it is possible to develop ways in which the pleasant emotions of the visitors can be evoked by practitioners.
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Frost, Meg, Caitlyn Towne-Anderson, and Kendal Ferguson. "The Positive Side of Eliciting Negative Emotions: Survey Results of Visitor Responses to a Library Exhibit." RBM: A Journal of Rare Books, Manuscripts, and Cultural Heritage 20, no. 2 (November 21, 2019): 84. http://dx.doi.org/10.5860/rbm.20.2.84.
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Eliciting emotions, particularly uncomfortable emotions, through exhibition design can have a positive impact on the patrons’ reception of the exhibition. In this study, patrons visiting an exhibition designed to create a dark and macabre atmosphere were given an exit survey asking them to identify and rate the intensity of the emotions they felt during the experience. The survey also assessed visitor likelihood of returning to view the exhibition again. In general, visitors who recorded feeling negative emotions while viewing the exhibition were significantly more likely to visit multiple times than those who did not.
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Dudley, Lachlan. "‘I think I know a little bit about that anyway, so it’s okay’: Museum visitor strategies for disengaging with confronting mental health material." Museum and Society 15, no. 2 (July 12, 2017): 193–216. http://dx.doi.org/10.29311/mas.v15i2.839.
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Visitor engagement at museums is an area that has received significant attention from museum practitioners and academics over the last decade. However, very few studies have sought to understand how and why visitors may actively employ strategies to shut down attempts to elicit deep emotional engagement with museum material and messages. This paper looks at an exhibition in a major museum in Australia that discusses mental health and illness. It discusses the high rates of emotional disengagement that were found amongst 172 visitors who were faced with emotionally confronting material and argues that emotions enabled, as well as hindered, constructive, critical reflection amongst visitors.Key words: Mental-health, Museums, Engagement, Disengagement, Empathy
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Vaske, Jerry J., and Carly C. Sponarski. "The demographics of knowledge, attitudes and emotions toward coyotes." Wildlife Research 48, no. 5 (2021): 426. http://dx.doi.org/10.1071/wr20071.
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Abstract ContextA coyote-caused human fatality in Cape Breton Highlands National Park of Canada (CBHNPC) occurred in 2009. Because CBHNPC is federally protected, rangers have a limited number of management options for dealing with human–coyote conflict. The park initiated the present study to understand the publics’ acceptance of coyotes. AimsThis article examined relationships between each of four independent variables (respondent type (resident vs visitor), sex, age, education) and each of four dependent variables (knowledge, attitude, two emotions) related to coyotes in CBHNPC. Researchers have repeatedly suggested that demographics are related to cognitions and emotions toward wildlife. Managers can use demographic findings to target education campaigns to specific stakeholders. MethodsSurvey data were obtained from (a) residents living around CBHNPC (n=556, response rate=70%), and (b) visitors hiking two popular trails in CBHNPC (n=443, response rate=60%). Key resultsAll four independent variables were related to knowledge. Visitors were more knowledgeable about coyotes than were residents. Females were more knowledgeable than were males. Younger respondents were more knowledgeable than were older individuals. All education categories differed from each other. Findings for the attitude construct were similar. Residents held negative attitudes toward coyotes, whereas visitors were slightly positive. Males and females both held negative attitudes. The youngest age category held a positive attitude, whereas the oldest group was the most negative. Respondents with a high-school degree had a negative attitude; those with a college degree held a positive attitude. For the first emotion concept, residents were more emotional than were visitors. Males were more emotional than were females, and high-school graduates were more emotional than were college graduates. For the second emotion, there were statistical differences between residents and visitors, as well as between males and females. However, age and education were not related to this scenario. ConclusionsAlthough there were statistical differences for 13 of 16 tests, over 80% of the effect sizes were minimal and there were interaction effects among the four demographic variables. ImplicationsFindings highlighted complexities managers should consider when designing communication strategies aimed at influencing stakeholders’ knowledge of and attitudes and emotions toward wildlife.
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Leiberich, Peter, Thomas Loew, Karin Tritt, Claas Lahmann, and Marius Nickel. "Body Worlds exhibition—Visitor attitudes and emotions." Annals of Anatomy - Anatomischer Anzeiger 188, no. 6 (November 2006): 567–73. http://dx.doi.org/10.1016/j.aanat.2006.03.005.
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Magaš, Damir. "INFLUENCE OF SELECTED DETERMINANTS ON THE PERCEPTION OF BEACHES AS A TOURISM PRODUCT." Tourism and hospitality management 28, no. 3 (December 2022): 703–6. http://dx.doi.org/10.20867/thm.28.3.15.
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Purpose Beaches are icons of summer tourism and a strong motivating factor for the arrival of tourists in the sun and sea tourism destinations. Spending time on the beach is one of the most popular forms of tourism leisure worldwide. Beaches serve both as recreational areas of coastal cities, and valuable ecosystems that provide natural and protective functions. The Croatian coast is relatively rich in this valuable tourism resource, but the management of beaches as a tourist product has not reached significant progress. This dissertation aims to contribute to the sustainable management of beaches as a tourism product and recognises the possibility of involving all stakeholders in this process by studying socio-demographic factors, preferences, satisfaction, and future behavioural intentions of beach visitors. This knowledge can make an important contribution to the beach management process because it can be used to make more informed management decisions. Which characteristics of a particular beach need to be improved, what facilities should be introduced or discontinued, beach managers can find out through social science research methods that can encourage participation of all stakeholders, increase visitor satisfaction and destination competitiveness, and thus lay the groundwork for more sustainable development of beaches as tourism products. The purpose of this doctoral dissertation is to develop a cognitive-affective-conative model of beach visitor satisfaction. This dissertation developed, validated, and tested an empirical model of beach visitor satisfaction by combining the sustainable development framework, international coastal zone management protocols, and national legislation with theories of satisfaction, quality, and consumer behaviour. The empirical model includes measures of beach visitor satisfaction levels with natural beach features, beach facilities, overall beach experience, emotional experience and their future behavioural intention. Methodology The study follows a mixed method design, employing both quantitative and qualitative research methods. The structural equation modelling (PLS-SEM) method was used for the purpose of testing the links between model constructs. Kruskal Wallis and MannWhitney U tests were used in analyses of socio-demographic variable influences of beach visitors. Data was collected through a semi-structured questionnaire on three separate beach locations in the Primorsko – goranska county littoral during the summer of 2021, with the paper assisted personal interview (PAPI) technique. A 5-point Likert scale was used in attribute level satisfaction and importance performance measurements. Qualitative methods include investigation by an unstructured inquiry of importance, concerning beach attributes not mentioned in the structured part of the questionnaire, as an opening of an unstructured interview with the beach visitor. Findings of the qualitative analysis have shown that beach visitors also value cultural factors and place high importance on beach sediment quality. Findings The findings of the descriptive statistical analyses concerning socio-demographic characteristics of beach visitors indicate that on average, women (59.4%) visit the beach more than men (40.6%). The most frequent age group of beach visitors is in between 45- 54 years old (25.7%), followed by visitors in between 15-24 (21%) years old. Regarding education levels, on average most visitors have finished high school (54.6%) followed by visitors with university level education (43.5%). Foreign tourists make up most of beach visitors (60.2%) while domestic tourists are second most represented (20.7%), followed by local residents (17.2%) and season residents (1.9%). Concerning the habits of beach visitors, they are most likely to visit the beach as a family with children (31.3%), as a couple (26.8%) or with friends (26.3%). Beach visitors will most likely use a car to get to the beach (77.7%), go on foot (12.5%) or use public transport (8.8%). Concerning the time they spend on the beach, most visitors stay in between 3-5 hours long (39.5%), followed by stays in between 1-3 hours long (38.2%) and stays over 5 hours long (21.2%). The descriptive statistical analyses of structural model independent variable constructs for the whole sample of all three beaches, indicates that regarding beach natural characteristics, beach visitors are most satisfied with beach scenery = 4.57, cleanliness of the sea = 4.47 and texture of beach sediment = 4.06. Beach visitors are somewhat satisfied with the opportunities to observe maritime species = 3.42. The least levels of beach visitor satisfaction are with available shade on the beaches = 2.82. Concerning beach visitor satisfaction with beach facilities, all average values of individual attributes are below 4, which indicates that beach visitors are on average more satisfied with the natural beach attributes than facilities available at the beaches. In the overall sample, beach visitors are satisfied the least with lifeguard and/or medical service = 2.90, accessibility to the beach and sea for persons with disabilities = 2.97, rental service of water sport and recreation equipment = 3.12, parking space availability = 3.12, shower availability = 3.13, toilet cleanliness = 3.15 and toilet availability = 3.24. Beach visitors are satisfied the most with bar and restaurant service on the beaches = 3.99, clearly designated safe swimming areas in the sea = 3.88, litter bin availability = 3.88 and with areas for sport, recreation, and children play on the beaches = 3.81. Concerning the descriptive analyses of beach visitor emotional experiences, measured on the Destination Emotion Scale (DES), on average beach visitors feel joy = 4.21 the most, followed by the emotion of love = 3.84 and positive surprise = 3.69. Beach visitor satisfaction with the overall experience at the beaches is on average relatively high = 4.29, as are the intention of revisit = 4.49, and the intention of recommending the beach = 4.35 The results of the bivariate statistical analysis show significant statistical differences in overall experience satisfaction regarding visitor type, while no differences were found by age or gender. Domestic tourists are least satisfied on average, while season residents are satisfied the most. The results partially support hypothesis H1. Significant statistical differences were found in the construct of intention of recommendation by gender and age. Women have a higher intention to recommend the beach than men. Age groups of 15-24 years of age tend to recommend the beach the least, while age groups of 45-54 and 55-64 have the highest levels of recommendation intention. These results partially support hypothesis H2, as no differences were found by beach visitor type. Women also have a higher intention of revisit the beach then men, while local residents and season residents have significantly higher intention of revisit than tourists, partially supporting hypothesis H3, as no differences by age were found. Lastly, the results of multivariate statistical analysis show that satisfaction with natural beach characteristics affects satisfaction with the overall experience at the beach (β=0.529, p<.01), intention to revisit (β=0.37, p<.01) and intention to recommend (β=0.497, p<.01). Thus, confirming hypothesis H4, H5 and H6. Satisfaction with beach facilities affects the overall experience satisfaction with the beach (β=0.189, p<.01), the intention to revisit (β=0.146, p<.01) and the intention to recommend the beach (β=0.106, p<.01) confirming hypotheses H7, H8 and H9. Concerning the impact of beach visitor emotions on the overall beach experience, the results show that joy (β=0.437, p<.01), love (β=0.203, p<.01) and positive surprise (β=0.105, p<.05) have a significant impact. Confirming in this way hypothesis H10. The impact of emotions on revisit intention is also statistically significant for joy (β=0.442, p<.01) and love (β=0.266, p<.01), while positive surprise is not related to revisit intention (β=0.061, p=0.271). By this, hypothesis H11 is partially confirmed. Concerning the effect of emotions on recommendation intention, both joy (β=0.445, p<.01) and love (β=0.27, p<.01) affect recommendation intention, while the relationship with positive surprise is not statistically significant (β=0.047, p=0.333). The results confirm partially hypothesis H12. Satisfaction with overall beach experience is significantly related to the intention of revisit (β=0.585, p<.01) and with the intention of recommendation (β=0.597, p<.01) confirming hypothesis H13 and H14 respectively. Mediation analysis results indicate that emotions partially mediate the relationship between satisfaction with natural beach characteristics and overall experience at the beach, while complete mediation of emotions is established between satisfaction with beach facilities and overall experience satisfaction. Finally, confirming hypothesis H15 and H16 respectively.
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Sherwen, Sally L., and Paul H. Hemsworth. "The Visitor Effect on Zoo Animals: Implications and Opportunities for Zoo Animal Welfare." Animals 9, no. 6 (June 17, 2019): 366. http://dx.doi.org/10.3390/ani9060366.
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Achieving and maintaining high standards of animal welfare is critical to the success of a modern zoo. Research has shown that an animal’s welfare is highly dependent on how various individual animal factors (e.g., species traits, genetics, temperament and previous experience) interact with environmental features (e.g., social grouping, enclosure design and sensory environment). One prominent feature of the zoo environment is the presence of visitors. Visitor contact can be unpredictable and intense, particularly in terms of auditory and visual interaction. Depending on an animal’s perception of this interaction, visitors can have either negative, neutral or positive impacts on zoo animal behaviour and welfare. This paper reviews the literature on the implications and potential opportunities of human-zoo animal interactions on animal behaviour and welfare, with the aim of stimulating interest, understanding and exploration of this important subject. The literature to date presents a mixed range of findings on the topic. It is possible this variation in the responses of zoo animals to visitors may be due to species-specific differences, the nature and intensity of the visitor interactions, enclosure design, and individual animal characteristics. Analysing these studies and better understanding animal preferences and motivations can provide insight into what animals find negatively and positively reinforcing in terms of visitor contact in a specific zoo setting. This understanding can then be applied to either safeguard welfare in cases where visitors can have a negative impact, or, conversely, it can be applied to highlight opportunities to encourage animal-visitor interaction in situations where animals experience positive emotions associated with visitor interaction.
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Jelinčić, Daniela Angelina, and Karla Jelinčić. "Surprise me Softly: The Element of Surprise in Designing Museum Experiences." Muzeológia a kultúrne dedičstvo 9, no. 1 (2021): 5–19. http://dx.doi.org/10.46284/mkd.2021.9.1.1.
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Experience design has become a widely discussed topic. Museums use experience design for engaging their visitors and culture offers exceptional tools for it. Visual arts and music are particularly effective in eliciting visitors’ emotions. However, there are a number of visual and acoustic cues that influence museum visitor response behaviours. Understanding the ways in which the human brain processes information provides a basis for furthering experience design principles. This study focuses on the emotion of surprise, considered especially effective for engaging visitor attention, providing meaning and affecting memory. The methodology involved monitoring psychophysiological responses and self-reports to assess research participants’ reactions to visual/acoustic stimuli. The aim was to confirm/detect types of sensory stimuli that generate the emotion of surprise, to see if participants have similar reactions to stimuli and whether individuals’ self-reports are aligned with their psychophysiological reactions. The results showed that musical stimuli are more effective than visual arts in eliciting surprise. While the study showed no clear indications that visual cues have an effect on surprise, musical cues, such as rapid attack, large pitch variation, higher harmonics, slow tempo with a sudden interruption, and sudden change in loudness do seem to play a role. Other cues, such as major key, 4/4 meter, timbral difference, and diatonic harmony also have an impact on the elicitation of surprise. These are important implications for designing museum experiences.
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Nicely, Annmarie, and Raslinda Mohd Ghazali. "Music and emotion links to visitor harassment: a look at Jamaica." Tourism Review 74, no. 3 (June 12, 2019): 371–84. http://dx.doi.org/10.1108/tr-11-2017-0174.
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Purpose The purpose of this paper is to use a study conducted on the Caribbean island of Jamaica to make the case that music might be a plausible suppressant of negative visitor harassment (VH). The goal of the study in question was to determine the genres of songs and music likely to have a positive effect on emotions the antithesis of the ones associated with VH but would have positive effect on visitors’ shopping behaviors as well. Design/methodology/approach A mixed method pre-experimental design was used for the study. Forty-two craft traders from a single craft market in Jamaica participated in seven music experiments and the data gathered were analyzed using predominantly paired and independent t-test analyses. Findings The researchers found that music likely to result in positive shopper behaviors also resulted in positive trader emotions, in particular in emotions the antithesis of those associated with trader harassment. In addition, the researchers discovered that old non-instrumental local songs had a significantly greater positive effect on these emotions than local contemporary songs and instrumental music. Originality/value The study discussed was original as it was the first known that looked at music as a possible treatment for negative VH.
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Leri, Ifigeneia, and Prokopis Theodoridis. "The effects of the winery visitor experience on emotions, satisfaction and on post-visit behaviour intentions." Tourism Review 74, no. 3 (June 12, 2019): 480–502. http://dx.doi.org/10.1108/tr-07-2018-0092.
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Purpose This paper aims to explore the impact of the experience of a winery visit to the visitor’s emotions and the effect of these emotions on visitor’s intention to revisit and recommend a winery as consequences of visitor satisfaction. Design/methodology/approach The study adopted a multi approach of customer experience, suggesting that visitors base their experience perception on the servicescape attributes, other visitors’ suitable behaviours and their own yearn for cognitive learning and fun. Path analysis is adopted to measure the impact of these constructs on visitor’s emotions and the role of these emotions in predicting visitor’s satisfaction and behavioural intentions. Data are collected through a self-administered highly structured questionnaire, self-completed by respondents at each winery. A total of 615 usable responses are obtained from eight wineries. Findings The results indicate that emotions are arisen – in a context of wine tourism – as a result of visitor’s evaluation of winery environment (especially Atmospherics, Signage and Facilities), other visitors’ appropriate behaviour and visitor’s desire to learn something new and to have fun during the winery experience. Also, it is revealed that visitor’s emotions positively impact on his/her satisfaction, which in turn seems to be a significant predictor of his/her intention to revisit the winery and give positive word-of-mouth. Research limitations/implications The findings broaden the knowledge on visitor’s winery experience and its impact on visitor’s satisfaction and future behavioural intentions. However, because the study focuses only on winery visitors in Greece, the research results may lack generalizability. The application of the study to other wineries would allow for wider generalisations to be made from the results obtained. Practical implications The overall findings may have significant implications for wine tourism industries. Also, it might be beneficial for wineries in their effort to provide a more valuable experience to wine tourists and in increasing wine tourists’ loyalty. Originality/value The paper’s originality lies in providing information to clarify the relationships between the constructs of experience, visitor’s emotions, satisfaction and future behavioural intentions in a winery setting. Also, this study provides new and practical insights of winery experience in the Greek context, an area where very limited research has been conducted. Finally, this is one of the few studies that focus on more than two servicescape elements and their impact on visitor’s emotions.
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Błaszak, Maciej, Eliza Rybska, Olia Tsivitanidou, and Costas P. Constantinou. "Botanical Gardens for Productive Interplay between Emotions and Cognition." Sustainability 11, no. 24 (December 13, 2019): 7160. http://dx.doi.org/10.3390/su11247160.
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Botanical gardens are often designed with biological deliberations in mind, such as the need to preserve biodiversity. As in other community acts, functionality is also an important concern. In contrast, the need to connect with human values, such as tolerance, care or justice, and the facility to provoke interaction, reflection and discussion are often sidelined. More broadly, the social and educational aims of these institutions are often placed second in the design priorities, even though they are emphasized strongly in formulations of the underlying purpose and intentions. From an educational perspective, the interplay between emotions and cognition has an important influence on the visitor learning experience. In this paper, we elaborate on this interplay and we explore possible implications (a) for the design of botanical garden spaces, but also (b) for the formative process that emerges from the convolution of garden spaces, visitor expectations and interactive activities for teaching and learning. We introduce the term useful botanical garden and, through analysis, we develop a theoretical framework that provides a cognitive approach for the educational design of botanical gardens drawing on three dimensions: Sensibility (refering to those features of the design of botanical garden spaces that serve to create a sense of welcoming comfort, safety and homeostasis). Functionality (features of the garden spaces that scaffold interactions and cognitive processes). Rationality (refering to the facility of visitors to reflect on six values—care, fairness, loyalty, authority, sanctity, and liberty—and how they relate to the elements present in the botanical garden). We illustrate this model with reference to a range of botanical gardens. We elaborate on how these factors work together to highlight the educational features of botanical gardens and also discuss the implications of this model for the design of activities and educational experiences as well as for teacher preparation and professional development in the service of promoting environmental insight.
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Vincett, Joanne. "Researcher self-care in organizational ethnography." Journal of Organizational Ethnography 7, no. 1 (April 3, 2018): 44–58. http://dx.doi.org/10.1108/joe-09-2017-0041.
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Purpose The purpose of this paper is to offer practical researcher self-care strategies to prepare for and manage the emotions involved in doing organizational ethnographic research. Institutional ethics policies or research training programs may not provide guidance, yet emotions are an integral part of research, particularly for ethnographers immersed in the field or those working with sensitive topics or vulnerable or marginalized people. Design/methodology/approach The paper draws on ethnographic fieldwork over nine months with a voluntary organization in the UK, Yarl’s Wood Befrienders, to explore the experiences and activities of volunteer visitors who offer emotional support to women detained indefinitely in an immigration removal center. The author is a “complete member researcher,” or “at-home ethnographer,” a volunteer visitor and a former detainee. Findings The author describes the emotional impact the research personally had on her and shares learning from overcoming “compassion fatigue.” Self-care strategies based on the literature are recommended, such as a researcher self-assessment, identification of the emotional risks of the research, and self-care plan formulated during project planning. Suggested resources and activities to support the well-being of researchers are explored. Practical implications This paper provides practical resources for researchers to prepare for and cope with emotional and mental health risks throughout the research process. It builds awareness of safeguarding researchers and supporting them with handling emotional disruptions. Without adequate support, they may be psychologically harmed and lose the potential to critically engage with emotions as data. Originality/value The literature on emotions in doing research rarely discusses self-care strategies. This paper offers an actionable plan for researchers to instil emotional and mental well-being into the research design to navigate emotional challenges in the field and build resilience.
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Taff, Derrick, Lauren Abbott, and Peter Newman. "Exploring Vertical Wilderness in the Acoustic Environment." UW National Parks Service Research Station Annual Reports 38 (January 1, 2015): 125–33. http://dx.doi.org/10.13001/uwnpsrc.2015.4111.
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Hearing sounds of nature is an important motivation for visitors to National Parks, such as Grand Teton National Park (GRTE; Newman et al. 2015). Furthermore, managers are required to provide park visitors with an enjoyable soundscape experience. In 2006, Pilcher and Newman conducted a study on visitor perceptions of soundscapes in highly trafficked locations in GRTE, the Jenny Lake boat dock and Inspiration Point. While this study used similar methods, it aimed to better understand the influence of soundscapes to a unique visitor group -- climbers on the Grand Teton. This iconic climbing destination is located in an area that is potentially susceptible to anthropogenic or human caused noise interruptions because of its proximity to an airport and heavily used highways. In the summer of 2015 researchers from Penn State University used a combination of qualitative interviews and listening exercises with climbers to identify sounds that were being heard during their climbing experience and their emotions related to those sounds. These data provide managers with information about sounds that could be prioritized when managing for an optimal soundscape experience.
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Weaver, David, Chuanzhong Tang, Fangfang Shi, Ming-Feng Huang, Kevin Burns, and Ang Sheng. "Dark Tourism, Emotions, and Postexperience Visitor Effects in a Sensitive Geopolitical Context: A Chinese Case Study." Journal of Travel Research 57, no. 6 (August 3, 2017): 824–38. http://dx.doi.org/10.1177/0047287517720119.
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Engaging the neglected intersection between dark tourism, the visitor postexperience and geopolitics, this research reports the findings from a survey of 1,082 domestic visitors to Lushun Prison Museum in Dalian, China, a Japanese-era incarceration and punishment site that projects hegemonic anti-Japanese social representations. Most respondents reported strong emotional reactions and elevated patriotism along with worsened attitudes toward Japan, Japanese products and, to a lesser degree, Japanese people, suggesting negative implications for the increasingly tense China–Japan bilateral relationship. However, sample diversity is indicated by the revelation of small Japan-neutral clusters whose members are more likely to express contemplation and pity as dominant emotions rather than the anger and hate of the majority, and who qualify the dominant social representations accordingly. Communist Party membership, age, lack of student affiliation, and not having Japanese friends or knowing any Japanese people were all associated with Japan-negative perceptions and intentions.
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Neves, João, Jean-Christophe Giger, Vasco Alves, and Joana Almeida. "The Social Representations of Zoo Goers toward Crocodiles and Turtles: Structural Analysis and Implications for Conservation." Social Sciences 11, no. 12 (December 5, 2022): 571. http://dx.doi.org/10.3390/socsci11120571.
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Zoos have changed dramatically over the last century and today attract millions of people worldwide, being places where visitors can closely watch wildlife and learn about the species on display. Although present at most zoos, reptiles are challenging animals in terms of visitor interest and engagement, as some species do not fit aesthetic standards from the human standpoint, have culturally negative perceptions or generate aversive emotions. By studying zoo visitors’ social representations of crocodiles and turtles, we aimed to detail their structures, as well as identifying their prototypical elements that help to understand their emotional and cognitive framing. The findings show the crocodile’s prototypical image as a big, fearsome predator with teeth as its main physical attribute. Male visitors showed a more emotional perception of this animal. The turtle’s prototypical image is a slow, hard-shelled ancestral sea animal with a neutral-to-positive set of traits, with no particular differences between genders. Our results shed a more detailed light on some of the social constructs that make up the mental images of these animals, which can help the zoological community direct communication toward a more fluent conversation between stakeholders toward conservation.
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Isaac, Rami K., and Laurencija Budryte-Ausiejiene. "Interpreting the Emotions of Visitors: A Study of Visitor Comment Books at the Grūtas Park Museum, Lithuania." Scandinavian Journal of Hospitality and Tourism 15, no. 4 (March 27, 2015): 400–424. http://dx.doi.org/10.1080/15022250.2015.1024818.
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Miller, Zachary D., Wayne Freimund, Stefani A. Crabtree, and Ethan P. Ryan. "No Limits of Acceptable Change: A Proposed Research Framework for Informing Visitor Use Management in the Context of Cultural Resources." Sustainability 13, no. 1 (January 4, 2021): 377. http://dx.doi.org/10.3390/su13010377.
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Cultural resources are commonly defined as resources that provide material evidence of past human activities. These resources are unique, as they are both finite and non-renewable. This provides a challenge for traditional visitor use management since these resources have no limits of acceptable change. However, with nearly every national park in the US containing cultural resources, coupled with ever-growing visitation, it is essential that managers of parks and protected areas have the ability to make science-informed decisions about cultural resources in the context of visitor use management. We propose a framework that can help provide context and exploration for these challenges. Drawing on previous literature, this framework includes risk-based approaches to decision making about visitor use; visitor cognitions related to cultural resources; emotions, mood, and affect related to cultural resource experiences; creating and evaluating interpretive programs; deviant visitor behaviors related to cultural resources; and co-management.
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Woldarsky, V. "Tapping into the emotions of the wine consumer through storytelling: A case study." BIO Web of Conferences 15 (2019): 03012. http://dx.doi.org/10.1051/bioconf/20191503012.
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Stories are powerful and they have taken on a new dimension in the marketing world. Using storytelling or narrative as a communication technique can be an effective tool for persuasion, as well as way to connect with the consumer on shared values. But a simple narrative is not enough. It is in the evocation of emotions that the storytelling carries its power. The research presented in this paper shows that emotions are powerful: as a way to build trust, create closeness, hold attention and transport the reader/listener to another world – all of which can result in certain behavioral responses. This paper focuses on understanding storytelling in tourism context, specifically in wine tourism. Wine tourism provides the producer the chance to tell their story and build a special relationship. The winery experience opens up greater possibilities to stimulate good feelings for the visitor. Coupled with a compelling narrative that takes the wine tourist on a physical and emotional journey, the ability to sell the brand becomes possible. The case study presented in this paper is Quinta do Vallado, in the Douro Valley, Portugal. It will show how the script that was used to communicate with the visitor was transformed into a compelling narrative.
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Mastandrea, Stefano, Gabriella Bartoli, and Giuseppe Bove. "Learning through Ancient Art and Experiencing Emotions with Contemporary Art: Comparing Visits in Two Different Museums." Empirical Studies of the Arts 25, no. 2 (July 2007): 173–91. http://dx.doi.org/10.2190/r784-4504-37m3-2370.
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The aim of the present research was to explore possible differences between visitor experiences in two different kinds of art museums according to the art styles of the collections hosted: the Museum Borghese of Rome (ancient art) and the Peggy Guggenheim Collection of Venice (contemporary art). Two questionnaires were administered to 500 Italian participants before and after their visit to one of the museums. Questions (Likert scales and multiple choice) assessed how much visitors liked and were satisfied with the museum and their visit, and the motivations, expectations and preference that drive people to visit museums of ancient versus contemporary art. Results show that people who visit the Guggenheim Museum have higher socio-economic status (education and profession) and visit museums more frequently than those who attend the Borghese Museum. Additionally, educational level relates to the enjoyment of the visit and to the nature of the aesthetic experience; visit conduction by Borghese visitors was driven by the intent of understanding and knowing, while those who attended the Guggenheim took an emotional approach to their experience.
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Nawijn, Jeroen, and Marie-Christin Fricke. "Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme." International Journal of Tourism Research 17, no. 3 (November 19, 2013): 221–28. http://dx.doi.org/10.1002/jtr.1977.
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Paver, Chloe. "Exhibiting Negative Feelings: Writing a History of Emotions in German History Museums." Museum and Society 14, no. 3 (June 9, 2017): 397–411. http://dx.doi.org/10.29311/mas.v14i3.681.
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This article moves beyond recent work on visitor emotions to ask: How are theemotions of past eras (and more particularly of twentieth-century Germany)historicized in history exhibitions? How can the academic field of the history ofemotions – which, in Germany, has been galvanized by the study of NationalSocialism and its legacies – make the transition from the written investigationsof historical scholarship to the multi-modal displays of public history? Thesequestions are of particular relevance to German exhibitions about communist EastGermany and its collapse because emotions are understood to be a key field ofcontestation in this recent period of German history. Using exhibitions about EastGermany as source material, the article considers how academic disciplines andthe institution of the museum constitute emotions as discursive objects.Key words: East Germany / German Unification / National Socialism / Emotions
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Teles, Rita, Hugo Martins, António Pinheiro, and Eduardo Gonçalves. "Tourists’ Perception of Tourist Destinations: The Case Study of Nazaré (Portugal)." Sustainability 16, no. 4 (February 6, 2024): 1387. http://dx.doi.org/10.3390/su16041387.
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Although Destination Image is a relevant investigation topic in the literature, few studies pay attention to Destination Image as reflected in tourists’ evaluations and reviews on social networks. Given the importance of social media and the relationship between places and the image of those places, this investigation seeks to analyse visitors’ perceptions of a tourist destination. The village of Nazaré (Portugal) was chosen for the analysis. The purpose was to analyse the perceptions of tourists to this village. Methodologically, a netnographic analysis was carried out considering the comments and evaluations made on the TripAdvisor platform, renowned among tourists. The three main attractions were found, and all the comments were counted (n = 565) over the 6-year period, from January 2018 to March 2023. It was possible to define the visitor profile. A content analysis was carried out that sought to categorise visitors’ perceptions into fourteen categories, namely beach, landscapes, accessibility, recommendations, location, appreciation of the intangible, enjoyment of the experience, emotions, prices, climate, good for a walk, good gastronomy, tourist activity and senses. The contribution of this investigation is to recognise the importance of the village of Nazaré as a tourist destination, centred on the perception of its visitors. Although limited in its scope, this study emphasises the need for tourism promotion agents to focus their initiatives on the creation of immersive experiences and their emotions, as these were two of the categories little mentioned in this study.
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Liu, Qiqi, Xiaolan Tang, and Ka Li. "Do Historic Landscape Images Predict Tourists’ Spatio-Temporal Behavior at Heritage Sites? A Case Study of West Lake in Hangzhou, China." Land 11, no. 10 (September 23, 2022): 1643. http://dx.doi.org/10.3390/land11101643.
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Rich in history and culture, heritage sites often evoke stirring emotions and memories. We analyzed historical poetry using grounded theory and high-frequency word and semantic analysis to construct historic landscape images (HLIs) of the West Lake UNESCO World Heritage Site in Hangzhou, China. GPS trajectory data were used to identify hot and cold tourist spots and understand the site’s intra-attraction tourist behaviors (IATBs). Finally, we analyzed the HLI–IATB relationship. We found that the tourist distribution was uneven, and different attractions had different visitor behaviors. Our findings should inform future heritage site management—and neighboring cities—about the benefits of using HLIs to predict attraction visitors’ behaviors and leveraging those insights to optimize multiple-attraction sites proportionally. Such projections can provide new perspectives for heritage studies, landscape planning, and tourism image-making.
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Huijbens, Edward H., and Karl Benediktsson. "Inspiring the visitor? Landscapes and horizons of hospitality." Tourist Studies 13, no. 2 (June 12, 2013): 189–208. http://dx.doi.org/10.1177/1468797613490378.
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This article will discuss the ways in which landscapes have been conceptualised in current literature building on notions of escape to and well-being with nature, and how the tourist has been placed in that context. Drawing among other things on Gadamer’s understanding of the concept of the horizon, as well as Deleuzian understandings of relationality, we argue that landscape is simultaneously an effect of gathering deep-seated emotions and experiences and an open-ended and forever unfinished story. Due to the irreducibility of the landscape to its terms, a landscape is something that can be shared. We will outline how current practices of tourism marketing and promotion in Iceland could in effect mediate landscape experiences in a way that recognises the tourist as an author of his or her own experiences, rather than a predefined stereotype as in much tourism literature. Recognising the tourist as potentially inspired by landscape, we argue, commands the attitude of respect that is a necessary precondition to any ethical notions of hospitality, altering the preconditions of marketing practices using the landscape to their ends.
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Akyürek, Suat. "Reflections on visitors' experiences of the beekeeping museum: an analysis of the guestbook notes." European Journal of Tourism Research 32 (August 5, 2022): 3215. http://dx.doi.org/10.54055/ejtr.v32i.2569.
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The number of alternative tourism types that appeal to niche markets is increasing daily in response to the changing demands and expectations of tourists. Apitourism, which is a blend of nature and culture, has attracted attention and has become an important niche tourism market in recent years. In this study, the tourists’ experiences of visiting the beekeeping museum, which is an attraction within the scope of apitourism, were examined. The notes written in the museum’s visitor book, and the observations made to support the notes, enabled the visitors’ experiences to be classified into 32 codes and six themes. The resulting themes, such as shedding light on the past, experiencing intense emotions, information and awareness, being a recreational activity, features of the museum, and staff. As a result of the study, some suggestions have been put forward for researchers and apitourism stakeholders.
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Madeira, Arlindo, Rosa Rodrigues, Teresa Palrão, and Alexandra Sofia Mendes. "Tourists’ Fascination with Urban Food Markets: The Successful Case of Time Out Market Lisbon." Foods 12, no. 9 (April 26, 2023): 1795. http://dx.doi.org/10.3390/foods12091795.
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This research was designed to analyze tourists’ perception of food markets in an urban context, specifically in the case of Time Out Market Lisbon. The sample included participants who visited and experienced the market food court. The data were collected using a questionnaire assessing the respondents’ perceptions of the location, food quality, food neophilia, market engagement, and the cultural attractiveness of the locale. The purpose was also to analyze how these factors contribute to visitor satisfaction and their intention to revisit the local area. The findings showed that food neophilia was the characteristic of Time Out Market Lisbon that had the highest impact on visitors’ satisfaction which, accordingly, positively influenced their intention to revisit the market. Visitors’ perception of the place as a cultural attraction was also found to moderate the relationship between visitors’ satisfaction and intention to revisit Time Out Market Lisbon. The findings provide an important contribution to the scientific community regarding the important role of modern food markets in urban city regeneration and more specifically as a tourist attraction. This research has significant management implications regarding the emotions of tourists’ food experience and can be used for stakeholders engaged in the tourism development process.
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Mitas, Ondrej, Rajneesh Badal, Maud Verhoeven, Koen Verstraten, Liselotte de Graaf, Helena Mitasova, Wendy Weijdema, and Jeroen Klijs. "Tell Me Where to Go: An Experiment in Spreading Visitor Flows in The Netherlands." International Journal of Environmental Research and Public Health 20, no. 8 (April 7, 2023): 5441. http://dx.doi.org/10.3390/ijerph20085441.
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Cities attracting large numbers of tourists increasingly face crowding and public resistance to tourism growth. As a result, governments strive to spread tourists from the best-known attractions to less-visited locations to improve both residents’ and tourists’ quality of life. Evidence of success and best practices herein is largely anecdotal, and the effects on tourist experience are also unknown. Thus, we undertook a randomized 2 × 2 experiment in the province of Overijssel (The Netherlands), wherein tourists staying at vacation parks near small and mid-sized cities were exposed to information which emphasized attractions in either heavily visited or less-visited areas. Participants were also assigned to receive the information in either a passive or a conversational form. Location and daily emotion, as well as experience evaluation on the last day of the vacation, were recorded via mobile platforms. We found that tourists receiving information on attractions in less-visited areas engaged in significantly more movements around these attractions, and significantly less around heavily visited areas. The conversational form of information delivery was more positively evaluated than information delivered passively. Furthermore, vacation experience emotions and evaluations were largely unaffected. Thus, it is clearly possible to direct tourists to less-crowded locations without negatively affecting their vacation experiences.
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Wu, Hung-Che, and Tao Li. "An Empirical Study of the Effects of Service Quality, Visitor Satisfaction, and Emotions on Behavioral Intentions of Visitors to the Museums of Macau." Journal of Quality Assurance in Hospitality & Tourism 16, no. 1 (January 2, 2015): 80–102. http://dx.doi.org/10.1080/1528008x.2015.966298.
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Mitrović, Srđan. "MULTIVARIATE STATISTICAL ANALYSIS OF WINE FESTIVAL VISITOR EXPERIENCE." Tourism and hospitality management 28, no. 3 (December 2022): 695–98. http://dx.doi.org/10.20867/thm.28.3.13.
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Purpose Travel for the purpose of visiting festivals represents a fast-growing segment of the tourism market and is a unique opportunity for destinations development based on the fact that festivals provide various economic benefits to the local community. Festivals can have a significant effect on promotion and brand awareness of a destination and are capable of generating significant tourism income. Organizing festivals can attract visitors to the destination outside of the main tourist season and possibly even to destinations and regions they would not otherwise consider visiting. Festival environment can provide a unique and memorable experience to the visitors based around their specific interests. Providing memorable experiences to festival visitors leads to multiple positive outcomes and should be the focus of festival organizers and researchers. Wine festivals combine elements of wine and festival tourism and are a perfect opportunity to create unique experiences. They are defined as special events which are based on showcasing local wines, food and culture. Wine festivals are usually held in picturesque settings within wine regions which only adds to their attractiveness and makes them an ideal platform to create memorable experiences. Visiting wine festivals can be a main motive for travel to a certain destination as well as a specific experience that visitors want to immerse in during their stay at a destination. A comprehensive literature reviews has revealed a limited amount of research that views wine festival visitors experience as a multidimensional construct. Experience economy research has been based on the assumption that consumption has a hedonistic component and that decisions on purchases (or travel) are made with a combination of rational (cognitive) and irrational (emotional) elements. Multidimensional model of consumer experience has been originally proposed by Pine and Gilmore (1999) which consisted of four dimensions (escape, education, entertainment and environment) and has since been the base of a large number of tourism studies that have empirically tested the concept in various tourism settings. Research has shown that tourism experiences are subjective to the consumer and context specific. In other words, experience and its underlining dimensions will greatly vary depending on the platform on which they are created (i.e., restaurant, festival, resort, shopping) and will depended on the different kind of socio-demographic and psychological characteristics of the consumer. Therefore, purpose of this research is to conceptualize a theoretical framework that explains the experience of wine festival visitors through its dimensions, ancendents and consequences. From an empirical standpoint the goal of the research is to segment wine festival visitors based on the developed framework within the experience economy context. Methodology In order to test the proposed research hypotheses, an empirical study based on primary data was conducted using the self-administered survey method. The used questionnaire was based on a comprehensive review of previous research on: tourism experience, festival experience, wine tourism experience and wine festival experience. The questionnaire was designed in English, Croatian, German, Spanish and Italian language. It consisted of 44 items regarding the visitors’ experience, motivation, interest and knowledge about wine, satisfaction, memories and behavioral intentions. In order to check content validity, clarity and comprehensibility as well as to determine the exact time needed to complete it, a pretest of the questionnaire was conducted on a sample of seven members of academic and five members of non-academic community. Sampling strategy was based on the assumption that there are different types (segments) of wine festival visitors so for purposes of data collection three distinctly different wine festivals where chosen. Data was collected between May and June of 2019. And 462 usable questionaries were collected. Empirical analysis was carried out using univariate (average scores, coefficient of skewness and kurtosis for all variables), bivariate (ANOVA, Chi Sqaure, Pearson correlation coefficient) and multivariate (factor analysis, cluster analysis) statistical methods. Findings Based on extensive literature review six wine festival visitor experience dimensions were proposed: cognitive, affective, social, sensory, value and service experience. Results of the research confirm the proposed multi-dimensional theoretical framework of wine festival visitors experience while the correlation of wine festival visitors experience and experience outcomes seems to be positive and significant. In conclusion, based on results of the research visitors wine festival experience is a multidimensional construct that is a result of visitor’s interactions with the festival environment and is depended on visitor’s motivations and involvement with wine. Proposed framework builds on existing knowledge and broadens the scope of experience dimensions outside of the most often cited 4E experience economy model. Additionally, research results are in line with suggestions of researches who point out the fact that experience needs to be measured contextually (based on where they are created) and individually (based on type of consumer). To better understand the nature of subjective wine festival experiences wine festival visitors were segmented into four significantly different groups (business visitors, explorers, devotees and companions) using motivation as segmentation criteria. The identified groups of visitors are significantly different in their motivation, experience and behavioral intentions regarding the visited wine festival and destination. Business visitors are motivated by buying wine and experience the festival mostly through its social component(dimension). They are not highly interested or knowledgeable about wine and view wine festivals as networking opportunities. Their future intentions will revolve about extension of the business activities that brought them to the festival (i.e., buying wine). Explores represent a segment of consumers interested in tasting new wines and engaging in casual social activities at the festival. They view wine as important addition to their trip and will visit different wineries and other festivals but won’t travel exclusively for them. In a certain way they represent the “classic” tourist with higher than average interest and knowledge about wine. Devotees are a visitor segment that in literature is often referred to as wine lovers or enthusiasts. They visit wine festivals to experience their senses being stimulated, their knowledge expanded, their emotions triggered and their need for socialization fulfilled. They have above average interest and knowledge about wine and have plans to return to the festival, to buy wine at the festival as well as to visit wineries that were present at the festival. More than any other visitor segment, the devotees highlight the need for creation of multidimensional memorable experiences. Companions are uninterested participants of wine festivals. Their role is one of support and companionship for visitors belonging to other segments. Their festival experience is based on the social and the emotional dimension. They lack any significant interest or knowledge about wine and will return to the festival only if needed again in their companionship role. In conclusion, based on the results of this research it seems wine festival experience will significantly differ between specific groups of visitors attending the festival.
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Quezado, Izabelle, Rafael Fernandes de Mesquita, Josimar Souza Costa, Fátima Regina Ney Matos, and Maria Clara Cavalcante Bugarim. "“Brasil, decime qué se siente”: a study of agglomeration in a stadium in the World Cup." HOLOS 6 (September 30, 2021): 1–16. http://dx.doi.org/10.15628/holos.2020.8088.
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This study investigates visitor reactions to the human and spatial agglomeration of World Cup stadiums, relating the variable of crowding perception to emotions and consumer’s satisfaction. The largest world event based on a single sport, the Cup moves millions of tourists during the period of its accomplishment. Constantly explored in previous research, the perception of crowding presents a gap in the tangent to relationships established in entertainment environments. The quantitative research, based on the Machleit, Kellaris and Eroglu (1994) scale, presented 270 cases analyzed using the Structural Equation Modeling method. The results indicate that the crowding of people in football stadiums during the World Cup triggers positive emotions in the consumer, contrary to most previous studies conducted in other types of environments. The perception of spatial crowding, in turn, maintained the negative character mostly attested by the literature, relating negatively to positive emotions. There was evidence that perception of human crowding influences more intensely on satisfaction than the perception of space crowding.
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Yang, Xiaopiao, Yuluan Zhao, Jia Zhao, Chao Shi, and Bailu Deng. "Tourists’ Perceived Attitudes toward the Famous Terraced Agricultural Cultural Heritage Landscape in China." Agriculture 12, no. 9 (September 5, 2022): 1394. http://dx.doi.org/10.3390/agriculture12091394.
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Terraces are the major vehicle for agricultural activities in mountainous areas and are an important component of the agro-cultural heritage landscape. This work explores tourists’ perceived attitudes toward, and characteristics of terraced agro-cultural heritage landscapes based on online web travel notes. A framework of visitor perception types of terraced agricultural cultural heritage landscapes was constructed, and each type was analyzed in a targeted manner. The results obtained can provide a reference for the conservation of heritage farming culture and the development of strategies to improve landscape quality for such sites. This study used crawler software to collect online travelogue data from 3991 notes by visitors to seven note-worthy terraced agro-cultural heritage sites in China and used the ROST Content Mining 6 tool to analyze high-frequency feature words, semantic networks, and sentiment distribution and ten-dency. We found that the tourist perception of the diversity of terraced agro-cultural heritage landscape is rich, with a high overall evaluation. The tourists‘ perceptions focused on four elements: landscape, ecology, culture, and service. They were more likely to have a high perception of the landscape than service, which in turn was higher than culture and ecology. The emotional tendency of tourists‘ perceptions is mainly highly positive and neutral, and negative emotions account for a lower proportion and are mostly mild.
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Nissilä, Paula. "Young people at a revivalist summer gathering: Rituals, liminality, and emotions." Social Compass 65, no. 2 (June 2018): 278–94. http://dx.doi.org/10.1177/0037768618768437.
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This article examines the religiosity of young people at a summer gathering of a Christian revivalist movement. Studies on religious mass events as social phenomena, as well as research on youth participation, are still quite few. The open-air summer gatherings of the traditional Finnish revivalist movements operating within the national Evangelical Lutheran Church of Finland attract masses of people from all generations simultaneously as the church itself sustains losses in attendance at the more institutional collective practices. This article seeks to answer why one of these gatherings is appealing for a group of active young people by investigating their visitor experiences and the meanings attached. The study regards the event as an arena for expressing, negotiating, and reviving religious meanings. Drawing on interviews, participant observation, and narratives, this qualitative case study seeks to illustrate current religiosity and, in general, to contribute to the comprehension of collective religiousness in people’s somewhat individualized and private religious lives.
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Hingley, Richard, Robert Witcher, and Claire Nesbitt. "Life of an ancient monument: Hadrian's Wall in history." Antiquity 86, no. 333 (September 2012): 760–71. http://dx.doi.org/10.1017/s0003598x00047906.
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The Romans are Britain's favourite invaders, and Hadrian's Wall is among the largest and finest of the relics they left behind on the island. However, as our authors urge, we should demand more intellectual depth from our monuments today. Not simply a cultural asset anchored in the Roman empire, Hadrian's Wall had a busy afterlife, a material history reflecting the uses, attitudes and emotions of later centuries. Its ‘biography’ not only captures new information about the last two millennia, it offers a story that the modern visitor deserves to hear.
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Salazar, Gabby, João Neves, Vasco Alves, Bruno Silva, and Diogo Veríssimo. "Picturing donations: Do images influence conservation fundraising?" PLOS ONE 16, no. 6 (June 4, 2021): e0251882. http://dx.doi.org/10.1371/journal.pone.0251882.
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Many environmental organizations use photographic images to engage donors and supporters. While images play a role in fundraising, visual framing remains understudied in the environmental field. Few real-world experiments have examined which types of images result in higher donations to biodiversity conservation. We examined the role of images in conservation fundraising through a public experiment at Zoomarine, a marine park located in southern Portugal. Zoomarine runs a program called Dolphin Emotions where visitors pay to learn about dolphin biology and to interact with dolphins. We placed a donation box and a large informational poster about the Marine Megafauna Foundation, a conservation partner, in the lounge of the Dolphin Emotions program, which is open to participants and their families. The text on the poster, which solicited donations for the Marine Megafauna Foundation, was held constant, while four different image conditions were tested: dolphins, ocean wildlife, children, and people staring out from the poster (i.e., “watching eyes”). Each image condition was displayed for three days at a time and was on display for at least seven randomly assigned three-day periods over the course of 91 days. 20,944 visitors passed the donation box and the four poster conditions during this time and a total of € 952.40 was collected. The differences in mean donations in € per visitor per 3-day period were not statistically significant, F(3, 25) = 0.745, p = 0.54. Thus, we did not find that different images had a significant influence on donations to conservation. This may be due to our choice of visual frames or to the use of a donation box, which is a passive fundraising channel. Future research should examine how visual framing influences donations in other public settings and should test the influence of other visual frames on philanthropic behavior.
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Reshetnyak, Olena I., Alina V. Samilkina, and Alina O. Nesterenko. "The Modern Methods of Promoting Restaurant Services." Business Inform 11, no. 538 (2022): 292–97. http://dx.doi.org/10.32983/2222-4459-2022-11-292-297.
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Restaurant enterprises should strive to constantly adapt to customer needs and ever-changing market conditions, offering appropriate services, identifying adequate methods of communication and promotion. The article is aimed at studying modern methods of promotion and determining the most appropriate restaurant services for this in wartime. The article discusses the essence and directions of application of modern methods of promotion. It is proved that promotion methods are very important both during the COVID-19 pandemic and during the war, and the variability of the market environment necessitates the innovative orientation of the restaurant business. The relevance of the creation and use of modern methods of promotion in restaurant facilities is substantiated. The definitions of the essence of the concepts of «promotion», «traditional forms of promotion» have been improved. Promotion of restaurants is one of the mandatory directions of successful business. It is determined that the pandemic and martial law have significantly changed the conditions of existence of the restaurant business in Ukraine, but the current trends in the development of promotion methods can improve the state of this area, i. e.: automation, which has become a key trend in visitor service procedures – from receiving orders to calculating visitors; personalization – the possibility of the visitor feeling of interest on the part of the institution to his preferences in food and service, special needs, etc.; playing on the feelings and emotions of visitors – the main share of the content; influencer marketing, that is, using the authority of popular bloggers, sites and pages in social networks of famous people, which allows creating and conveying to the target audience the content that is better remembered due to its emotional component; charity and volunteering that help raise the image of the restaurant. Complete and reliable information about customers and their preferences plays a significant role in promotion. The main modern methods of promotion are highlighted, with the help of which the enterprise will not only earn decent money, but also become popular in the city. Each of these methods is unique and requires the attention of marketers, you also need to have a specific strategy on how to use each method. The modern consumer has become more demanding both to the product itself and to the ways it has to be presented. Therefore, the more unique the method of providing information, the more successful the advertising will be.
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Kasperiuniene, Judita, and Ilona Tandzegolskiene. "Smart learning environments in a contemporary museum: a case study." Journal of Education Culture and Society 11, no. 2 (September 11, 2020): 353–75. http://dx.doi.org/10.15503/jecs2020.2.353.375.
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Aim. The modern museum becomes an attractive learning place and space where the visitor, depending on age and competence, develops personal experience, and constructs the learning process based on personalized goals. The article aims to reveal how spaces in museums are exploited, in what ways visitors are involved in a narrative that connects the present and the past.
Concept. The research uses a case-study method to investigate the POLIN Museum of the History of Polish Jews (Poland), Ruhr Museum (Germany), and Vienna Technical Museum (Austria). Within the smart learning environment context, this study explains how to encourage museum visitors to learn and seek answers.
Results and conclusion. Four main directions are emphasized: the construction of a narrative through the creation of spaces and places, the creation of a historical narrative through simulacra, the educational effect of smart solutions, and the edutainment. The findings show that change in the museum by combining design solutions, historical narrative, time experience, and smart technologies leads to cognitive, engaging learning, touching, feeling, and experiencing different emotions, encouraging a return to the museum, inviting to learn, and shaping one's personal experience.
Cognitive value. Contemporary museums invite visitors to a new experience combining artistic space design, storytelling, individual time management, and the use of smart learning environments. These challenges are shifting museum narratives and influencing non-formal learning programs. Authors raise a discussion of how, by exploiting museum spaces, the visitors are involved in the stories, and how the smart learning environment is created in a modern museum.
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Sun, Wan-Na, Hsin-Tien Hsu, Nai-Ying Ko, and Yu-Tung Huang. "Decision-Making Processes in Surrogates of Cancer Patients in a Taiwan Intensive Care Unit." International Journal of Environmental Research and Public Health 17, no. 12 (June 20, 2020): 4443. http://dx.doi.org/10.3390/ijerph17124443.
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Background: Few studies in Asian countries have explored the emotional entanglements and conflicts that surrogates often experience during the medical decision-making process. This study was to explore decision-making processes in surrogates of cancer patients in a Taiwan intensive care unit (ICU). This qualitative study surveyed a purposive sample of surrogates (n = 8; average age, 48 years) of cancer patients in the ICU of a medical center in Taiwan. A phenomenological methodology was used, and a purposive sample of surrogates of cancer patients were recruited and interviewed during the first three days of the ICU stay. Results: Based on the interview results, four themes were generalized through text progression: (1) Use love to resist: internal angst. This theme was related to the reflexive self -blame, the feelings of inner conflict, and the reluctance to make healthcare decisions, which surrogates experienced when they perceived suffering by the patient. (2) Allow an angel to spread love among us: memories and emotional entanglements. Memories of the patient caused the surrogate to experience emotional entanglements ranging from happiness to sadness and from cheerfulness to anger. (3) Dilemmas of love: anxiety about ICU visitor restrictions. The confined space and restricted visiting hours of the ICU limited the ability of surrogates to provide emotional support and to share their emotions with the patient. (4) Suffocating love: entanglement in decision-making. Emotional entanglements among family members with different opinions on medical care and their struggles to influence decision-making often prevented surrogates from thinking logically. Conclusions: Expression of emotions by ICU surrogates is often restrained and implicit, particularly in Asian populations. These results can help health professionals understand the psychological shock and inner conflict experienced by surrogates and provide a useful reference for improving their communications with surrogates.
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Walker, Heather R., Gina Clarkson, Hailey Alston, and Belinda Chan. "“All I Can Say Is Thank You”." Journal of Perinatal & Neonatal Nursing 37, no. 3 (July 2023): 223–31. http://dx.doi.org/10.1097/jpn.0000000000000679.
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Background: COVID-19-associated visitor restrictions altered parents' involvement in their infant's care in the neonatal intensive care unit (NICU). Purpose: The purpose of this article is to explore how restrictions affected parents' perceptions of experience in the NICU and to build a conceptual model of communication flow during times of crisis. Methods: This qualitative study was set in a level III 52-bed NICU. Using data from an open-ended survey question, a multitiered thematic analysis was used. Results: Four broad themes emerged: communication, gratitude, release, and containment of emotionality. These 4 themes interacted codependently and manifested differently as COVID-related visitor policies were put in place. Parents' characterization of communication also varied depending on the visitation policies. Before COVID, parents were more likely to reflect on communication. During COVID, parents expressed more gratitude, while containing negative emotions—sometimes using gratitude to soften the blow of bad feedback. Implications for Practice and Research: Our theoretical model suggests that gratitude may serve as a form of “reciprocal care” to providers during a period of crisis and extreme stress. Use of high-quality communication between providers and parents in the NICU is necessary to understand parental concerns or negative experience.
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Nazhar, Ryanty Derwentyana. "Augmented Reality at Gedung Sate Museum: Bring The Past To The Present." Proceeding of International Conference on Business, Economics, Social Sciences, and Humanities 2 (December 1, 2021): 599–605. http://dx.doi.org/10.34010/icobest.v2i.325.
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The purpose of this study is to collect and explain the importance of applying Augmented reality technology to museums to increase the visitors' space experience. The method used is descriptive qualitative, which is supported by a literature review. The author will collect the various advantages of using augmented reality technology in museums with visitors' experience when this technology is seen from previous studies. The Cultural History Museum is a facility that presents cultural heritage. These artifacts and cultural heritage are sometimes presented in incomplete form, and historical stories are sometimes written or told in a rather dull form. AR is a technology that can be a solution so that cultural heritage and artifacts from the past can be presented in a more interactive and fun form. Gedung Sate Museum is one of the museums that uses AR technology for one of its exhibition spaces, discussed in this paper. From observations, there are two kinds of spaces enjoyed by visitors, namely the actual exhibition space and the virtual space presented on the screen. When a visitor looks at the screen, what is visible is an enhanced visual. The situation from the past is represented in a visual form that is combined with the actual state of space to present the past presented on a virtual screen and support from the atmosphere of the room, which is also essential to evoke emotions, memories, and thoughts of visitors. The results of this study can be used to add references to the application of Augmented reality technology, which is suitable to be applied in cultural history museums in Indonesia
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Drikker, Alexander S., and Eugene A. Makovetsky. "MUSEUM AURA IN A DIGITAL FORMAT." Vestnik Tomskogo gosudarstvennogo universiteta. Kul'turologiya i iskusstvovedenie, no. 40 (2020): 49–58. http://dx.doi.org/10.17223/22220836/40/4.
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In conditions of rough social changes and of ICT of development a museum-temple gives way to modern post-museum. Whether the museum-temple era came to end, or its potential can be demanded? In search of the answer, combining the social-analitical view (Benjamin) with a psychological analysis (Vygotsky), we will address a question of aura which traditionally defined emotional influence of museum exposition. Since moment when Benjamin noted that technical reproduction washes away aura, a scales of high-quality reproduction in network environment grew in thousands times and decisively devaluated sacrality of a museum space. Besides a democratic museum is guided by inquiry of a mass visitor with his specific perception. An ability of museum collections to cause the strongest “power” influence, powerful passions does not raise doubts. However, attempts to find the concrete localization, material traces inducing a mysterious field and defining surprising impact on a viewer do not lead to anything. In that case it is more logical to connect a disappearance of aura with a viewer. Author's creation, museum exhibit “will not take place”, without having met the viewer, his response. Art passion, emotional expenditure are provided not with external influence, but by himself viewer, his mental energy and experience. If following Vygotsky behind esthetic signs it can see author's experiences, then a suit of Eskimo and a painting – only certain sign-emotional display of internal insight of the author – of the original. A masterpiece, an exhibit are only a mediator between the viewer and the author. A museum visitor on an exposition uses visual language, reading clear and available graphic signs. However a museum demands not reading of information, but a contemplate, concentrated look lost in rational acceleration. Whether it is possible to revive this look and aura? Digital technologies which were a reason of disappearance of aura give a such hope. ICT technologies can be used not only as an entertainment for a bored tourist. Their potential is more that potential that is demanded in educational, educational programs. Only relying on experience and interests of viewer it is possible to adjust his on meeting with museum, with art. Experience and inquiries of the modern visitor – the network user – most full of are reflected in an array of network data. The analysis of these data (preferences) creates base to find connection of personal tastes and khowledge with those impressions which museum can offer. Similar programming of associations, special virtual assistance can influence perception, initiating interest, bright emotions which leave marks in memory and promote growing. Perhaps, a viewer supported by “emotional” program progress will find aura in museum again.
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Szewerniak, Magdalena. "Nostalgiczny wymiar muzeów gier wideo." Prace Kulturoznawcze 21, no. 4 (October 30, 2018): 119–34. http://dx.doi.org/10.19195/0860-6668.21.4.7.
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Nostalgic aspect of video games museumsThe article is a result of a field research conducted in Computerspielemuseum in Berlin, Arcade Hry in Prague and Video Games Consoles Museum in Karpacz Poland. The exhibition arrangements in each of these places led to a question about nostalgic aspect of the museums, in which the traditional layout and narration of exposition contrast with the interactive space.The notion of nostalgia is the center of my research. There are however different concepts of nostalgia as a form of memory among the researchers studying this subject. The point that emerges is the understanding of the past that we long for.I am interested also in how the distance between the visitor and the exhibition is at once maintained and broken. This leads to the question about it being the crucial cause of awakening our nostalgia. That is why I attach importance both to the exhibition arrangement and the modes of visitors’ experience. I also consider the affective aspect of this project, in which playing the game is one of the aforementioned modes of experiencing the exhibition. I argue that the engagement video games require is the main reason why we remember our experiences, therefore it is more likely to trigger our nostalgic emotions.
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Reeves, Jonathan P., Conor H. D. John, Kevin A. Wood, and Phoebe R. Maund. "A Qualitative Analysis of UK Wetland Visitor Centres as a Health Resource." International Journal of Environmental Research and Public Health 18, no. 16 (August 15, 2021): 8629. http://dx.doi.org/10.3390/ijerph18168629.
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The health benefits associated with spending time in natural environments have been highlighted during the COVID-19 pandemic. Lockdowns and restrictions to safeguard public health have exacerbated the pre-existing mental health crisis and rise of non-communicable diseases. Thus, the importance of nature as a health resource has been elevated, hastening calls for a better understanding of how health benefits might differ across user groups and nature provisions. In this regard, urban green spaces have become the greatest research focus; however, blue spaces, especially inland freshwater (e.g., wetlands), remain less studied. First-hand user experiences are also under-represented. This exploratory study examines the motivations and benefits of active wetland centre users in the UK, both during and after visits. Responses to three open-ended questions were collated online from 385 participants, and a qualitative content analysis was conducted based on an existing taxonomy from users of urban green spaces. The results showed strong motivations to visit due to the biodiversity at the site (mainly the birdlife), while less tangible nature (e.g., fresh air) and amenities were also important. In contrast to other studies on natural environments, physical activity was a less influential motivation. Salient derived effects included positive and intensely positive emotions, relaxation and mental restoration. After visits to wetland centres, feelings of vitality and satisfaction were the most prominent effects that emerged. For decision-makers looking to leverage inland blue spaces for public health benefit, our results highlight the broad range and relative prominence of the reasons for use and the associated perceived health benefits derived by users of UK wetland centres. They highlight how biodiversity, abiotic nature and good amenities are important qualities to consider when planning, managing and encouraging people to use natural environments for health benefit, qualities that may also provide important environmental co-benefits.
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Paschou, Sofia, and Georgios Papaioannou. "Exploring the Digital Atmosphere of Museums: Perspectives and Potential." Technologies 11, no. 5 (October 22, 2023): 149. http://dx.doi.org/10.3390/technologies11050149.
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This paper contributes to the field of museum and visitor experience in terms of atmosphere by discussing the “museum digital atmosphere” or MDA, a notion that has been introduced and found across museums in Greece. Research on museum atmospherics has tended to focus on physical museum spaces and exhibits. By “atmosphere”, we mean the emotional state that is a result of public response adding to the overall museum experience. The MDA is therefore studied as the specific emotional state caused by the use of digital applications and technologies. The stimulus–organism–response or SOR model is used to define the MDA, so as to confirm and reinforce the concept. To that end, a qualitative methodological approach is used; we conduct semi-structured interviews and evaluate findings via content analysis. The sample consists of 17 specialists and professionals from the field, namely museologists, museographers, museum managers, and digital application developers working in Greek museums. Ultimately, this research uses the SOR model to reveal the effect of digital tools on the digital atmosphere in Greek museums. It also enriches the SOR model with additional concepts and emotions taken from real-life situations, adding new categories of variables. This research provides the initial data and knowledge regarding the concept of the MDA, along with its importance.
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Putri, Kharina Dwinand, and Tengku Ezni Balqiah. "Do Web Atmospherics Affect PurchaseIntention? The Role of Color and Product Display." GATR Journal of Management and Marketing Review 2, no. 2 (March 4, 2017): 79–86. http://dx.doi.org/10.35609/jmmr.2017.2.2(12).
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Objective - The growth of online retailers has increased competition in online business. This situation has forced online retailers to design web atmospherics more attractively. This empirical study examines how web atmospherics, namely, web color and product display, will influence visitor responses. Methodology/Technique - The method was experimental design. Using factorial design and ANOVA, this paper investigates whether cool colors (versus warm) and models (versus without a model) generate more positive emotional arousal, attitude, and purchase intention. Four artificial websites, based on a combination of web color and product display (with versus without model), were developed; 120 participants evaluated each website between subjects. Findings – The result show that a cool color, with a model on the product display, can stimulate emotions and more positive attitude toward a website than any other combination. Furthermore, it will encourage purchase intention. Novelty - This research combines color and human models to offer apparel products on an artificial website. The combination can be implemented in a real apparel website to optimize an online business. Type of Paper - Empirical Keywords: Website Color; Product Display; Customer Response, ANOVA. JEL Classification: M31, M37.
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Torres, Edwin N., Ady Milman, and Soona Park. "Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences." Journal of Hospitality and Tourism Insights 1, no. 1 (February 12, 2018): 65–85. http://dx.doi.org/10.1108/jhti-10-2017-0011.
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Purpose Despite multiple studies of customer delight in various service industries, limited research exists in the hedonically driven theme park context. The purpose of this paper is to explore the key drivers of customer delight and outrage in theme parks by analyzing TripAdvisor’s comments from visitors to the top 20 North American theme parks. Design/methodology/approach Following the analysis of thousands of extremely positive and negative comments using MAXQDA qualitative software, keywords drivers of delight and outrage were identified. The researchers applied both thematic and root cause in order to ascertain the sources leading to both positive and negative consumer feedback. Findings Delighted guests relayed various aspects of their experience including positive affect experience, positive value perceptions, and limited wait times. Root causes that influenced customer delight included: excellent core product, quality food and beverage, servicescape, pricing decisions, and low visitor demand or sensible admissions policies. Outraged guests described various aspects of their experiences such as negative perceptions of value, long waits, poor customer service, and negative emotions. Root causes for customer outrage included low quality or deficient core products, poor quality of food and beverage, poor facility maintenance, aggressive pricing decisions, poor staff selection, training, and working conditions, and high customer demand on any given date or aggressive admissions policies. Originality/value The present research is unique in that it exposes the key themes of customer delight and outrage in the theme park setting, presents a conceptual model, and analyzes its root causes.
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Ren, Youcao, and Johnathan Djabarouti. "Towards a Holistic Narration of Place: Conserving Natural and Built Heritage at the Humble Administrator’s Garden, China." Architecture 3, no. 3 (August 14, 2023): 446–60. http://dx.doi.org/10.3390/architecture3030024.
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World Heritage tourism in China regulates conservation approaches employed across natural and built heritage sites. However, focusing on the revenue-generating potential of these sites sustains material authenticity and technical conservation methods. The outcome is a conflict between conservation and commercialization, where socio-cultural values are overshadowed by the process of museumization. Underpinned by critical heritage theory and a focus on intangible heritage, this research seeks to confront this conflict by examining the shifting conservation practice at the Humble Administrator’s Garden (HAG), a World Heritage Site and Classical Garden of Suzhou, China. A mixed-methodological approach explores the interplay between architecture and landscape within its heritage conservation process, utilizing archival research, semi-structured interviews with HAG Management, and visitor journals. The study shows how HAG’s heritage is shaped by visitors’ personal experiences and emotions alongside expert interpretations, resulting in the foregrounding of diverse narratives that contribute to a holistic sense of place. Within its politicized system, the safeguarding of intangible heritage requires constant negotiation among the municipality, the market, and emerging narrators. Attempts to reinterpret its former heritage buildings demonstrate a changing conservation discourse as the site transitions from an exclusive literati estate to a multivocal space of cultural encounter. The study illustrates how a focus on narrative representation unifies architecture and landscape, reimagining centuries of literati culture. This makes conceptual space for considering how conservation management can inform a more holistic narration of ‘place’ at similar World Heritage sites via the foregrounding of previously silent stakeholders.
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Weng, Lisheng, Yawen Wu, Guang Han, Huifang Liu, and Feng Cui. "Emotional State, Psychological Resilience, and Travel Intention to National Forest Park during COVID-19." Forests 13, no. 5 (May 12, 2022): 750. http://dx.doi.org/10.3390/f13050750.
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The outbreak of the COVID-19 pandemic has impacted the tourism industry worldwide. This study examines the relationships among potential tourists’ emotional states, psychological resilience, and their travel intention to a national forest park in the context of COVID-19. It also investigates the moderating effect of gender. Kanas National Forest Park on the northwestern border of China was chosen as the research case. The survey questionnaires were administered both online and offline to collect data. A total of 492 valid questionnaires were collected (263 from online and 229 from offline) and analyzed in this study. Results demonstrate that visitors’ positive emotions have significant positive effects on their psychological resilience and travel intention. Yet, visitors’ negative emotions have significant negative effects on psychological resilience and travel intention. Moreover, psychological resilience partially mediates the relationship between emotional state and travel intention, indicating that visitors’ positive emotion and negative emotion can not only directly affect travel intention, but also indirectly affect travel intention through psychological resilience. The results of moderating effect analysis indicate that men and women are found to have differences in the experience of emotion, and women are more advised to foster positive emotions and psychological resilience. Visitors are advised to advocate more mutual encouragement, and tourism practitioners are recommended to provide tailored services to reduce travel anxiety. Findings provide implications on emotional regulation for tourists and crisis management strategies for nature-based tourism destinations.