Journal articles on the topic 'Value Proposition Facilitator'
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Johnson, Catherine, Timo Kaski, Yvonne Karsten, Ari Alamäki, and Suvi Stack. "The role of salesperson emotional behavior in value proposition co-creation." Journal of Services Marketing 35, no. 5 (February 8, 2021): 617–33. http://dx.doi.org/10.1108/jsm-11-2019-0455.
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Purpose This paper aims to focus on how salespeople use emotions to build connections and facilitate value proposition co-creation (VPCC) in B2B complex services sales. Design/methodology/approach This paper uses video recordings of authentic B2B sales meetings in a two-part qualitative study. Findings This paper proposes a set of salesperson emotional behaviors that influence the co-creation of value propositions with customers. This paper uncovers five salesperson emotional behavior archetypes influencing VPCC. Research limitations/implications This study advances the value proposition literature by linking salespeople’s emotional behaviors with micro-level activities in the collaborative crafting of value propositions. The unique methodology may encourage researchers to apply video recordings in future studies. Practical implications The study provides managerial guidelines for improved selling competence and sales team organization. Originality/value This study’s findings represent a new insight into the actual manifestations of salesperson emotional behaviors that are commonly discussed but rarely observed directly.
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Leroi-Werelds, Sara, Sandra Streukens, Yves Van Vaerenbergh, and Christian Grönroos. "Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?" Journal of Service Management 28, no. 4 (August 21, 2017): 618–39. http://dx.doi.org/10.1108/josm-11-2015-0366.
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Purpose The purpose of this paper is to examine whether explicitly communicating the customer’s resource integrating role in value propositions improves or diminishes value proposition effectiveness. Design/methodology/approach Based on existing research on value propositions, three effectiveness criteria are used: role clarity, expected customer value, and purchase intention. Two experiments manipulating the presence of the customer’s resource integrating role in value propositions test the conceptual model in both an indirect interaction (Study 1, toothpaste, n=207) and a direct interaction context (Study 2, fitness program, n=228). Additionally, Study 2 includes the moderating role of resource availability. Findings Explicitly communicating the customer’s resource integrating role in value propositions increases customers’ role clarity, which in turn influences customer’s attitude toward the service and purchase intention through a service-related (i.e. expected benefits and expected efforts) and an ad-related (i.e. ad credibility and attitude toward the ad) route. However, these results only hold for customers high in resource availability. Originality/value This research provides initial empirical support for the often-stated claim that value propositions should include the (potential) value of the offering as well as the (resource integrating) role of the customer. Taking a broader perspective, this research provides initial empirical support for recent calls to develop marketing communication practices that facilitate value-in-use. This paper’s findings show that adopting service logic in marketing communications seems to improve value propositions’ effectiveness.
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(Tsun-Yin) Tung, Tracie, Tun-Min (Catherine) Jai, and Leslie Davis Burns. "Attributes of apparel tablet catalogs: value proposition comparisons." Journal of Fashion Marketing and Management 18, no. 3 (July 8, 2014): 321–37. http://dx.doi.org/10.1108/jfmm-12-2012-0073.
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Purpose – To comprehend tablet catalog marketing, the purpose of this paper is to obtain an integrated descriptive analysis of tablet catalogs and to compare the value propositions between retailers’ and aggregators’ applications (apps). Design/methodology/approach – A total of 28 tablet catalog apps were content analyzed in terms of interface attributes. Next, based on the results, a χ2 analysis was applied to compare the value proposition between retailers and aggregators. Findings – The result showed that the value propositions of retailers and aggregators were significantly different in the Context, Customization, and Communication dimensions. In addition, the incongruence of emphasized dimensions among retailers is larger than that among aggregators. Research limitations/implications – Because mobile commerce exhibits fast-changing dynamics, the results from collected data may vary in different periods. However, the present results may provide a baseline of longitudinal study. The 8Cs framework expanded from the 7Cs framework may be applied to other studies. Practical implications – Retailers who attempt to engage in tablet catalog marketing may use the information and findings to facilitate their decision making. The list of the attributes can be a benchmark for a retailer to evaluate its current tablet catalog app or be a reference for those retailers who are planning to develop one. Originality/value – This study identified and demonstrated a need of adding a new “C,” Control, in the previous framework and introduced the expanded framework. In addition, this study provided a set of findings for further research in the area.
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Ellway, Benjamin P. W. "Using practice theory to analyse value propositions and value facilitation in self-reliance training." International Journal of Services, Economics and Management 6, no. 2 (2014): 181. http://dx.doi.org/10.1504/ijsem.2014.062143.
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Forrest, Jeffrey Yi-Lin, Dmitry A. Novikov, Stephen Larson, Fen Wang, and Jing Yang. "Competitive Advantages and Values Created and Attained Out of Well-Crafted Customer Value Propositions." Studies in Business and Economics 16, no. 2 (August 1, 2021): 53–73. http://dx.doi.org/10.2478/sbe-2021-0024.
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Abstract To help facilitate the development of a theoretically rigorous and practically useful theory of customer value propositions (CVP), as called for repeatedly by the extant literature, this paper establishes a game-theoretic theorem regarding the dynamics of market competition and potential market entry. On top of this result and by employing logical rigor and analytical reasoning, eight generally true facts are developed without suffering from the constraints of data- and anecdote- based approaches, as widely used in the literature. In particular, these established results reveal how a newly adopted CVP is associated with the three essential processes underlying a company’s operation, how it will be pivotal for the company to attain competitive advantages, how the value added by adopted CVPs can be determined, etc. At the end, recommendations for decision-making managers and entrepreneurs and potential questions for future research are provided.
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Habibi, Fatemeh, Caroline Anne Hamilton, Michael John Valos, and Michael Callaghan. "E-marketing orientation and social media implementation in B2B marketing." European Business Review 27, no. 6 (October 12, 2015): 638–55. http://dx.doi.org/10.1108/ebr-03-2015-0026.
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Purpose – The purpose of this paper is to consider the potential of an organisational orientation, namely the electronic marketing orientation (EMO) to address implementation issues in business-to-business (B2B) social media implementation. Previous research has demonstrated differences between B2B and business-to-consumer (B2C) marketing. Design/methodology/approach – The paper draws on existing B2B marketing, social media and organisational orientation literature, both academic and practitioner. This facilitates the development of a conceptual model and research proposition as a basis of further research into addressing contemporary barriers to B2B social media implementation. Findings – The paper contends that each of the four components of the EMO addresses different implementation issues faced in implementing social media and, more specifically, the unique issues faced by B2B marketers. Research limitations/implications – The paper is conceptual in nature; however, it provides directions for future empirical research. Practical implications – The differences in promotional and sales channels and messages required in B2B context are addressed in the research propositions. The paper highlights implementation challenges and how a particular organisational orientation can facilitate the decision-making in dealing with them. Originality/value – The paper provides a unique theoretical contribution by introducing the EMO conceptual model in a specific context of B2B social media marketing.
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Louis, David N., Michael Feldman, Alexis B. Carter, Anand S. Dighe, John D. Pfeifer, Lynn Bry, Jonas S. Almeida, et al. "Computational Pathology: A Path Ahead." Archives of Pathology & Laboratory Medicine 140, no. 1 (June 22, 2015): 41–50. http://dx.doi.org/10.5858/arpa.2015-0093-sa.
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Context We define the scope and needs within the new discipline of computational pathology, a discipline critical to the future of both the practice of pathology and, more broadly, medical practice in general. Objective To define the scope and needs of computational pathology. Data Sources A meeting was convened in Boston, Massachusetts, in July 2014 prior to the annual Association of Pathology Chairs meeting, and it was attended by a variety of pathologists, including individuals highly invested in pathology informatics as well as chairs of pathology departments. Conclusions The meeting made recommendations to promote computational pathology, including clearly defining the field and articulating its value propositions; asserting that the value propositions for health care systems must include means to incorporate robust computational approaches to implement data-driven methods that aid in guiding individual and population health care; leveraging computational pathology as a center for data interpretation in modern health care systems; stating that realizing the value proposition will require working with institutional administrations, other departments, and pathology colleagues; declaring that a robust pipeline should be fostered that trains and develops future computational pathologists, for those with both pathology and nonpathology backgrounds; and deciding that computational pathology should serve as a hub for data-related research in health care systems. The dissemination of these recommendations to pathology and bioinformatics departments should help facilitate the development of computational pathology.
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King, Graham S., Jason R. Rameshwar, and Chanan S. Syan. "Industry 4.0 in a Small Commodity-Based Economy: A Vehicle for Stimulating Innovation." Journal of Industrial Integration and Management 05, no. 03 (August 22, 2020): 365–91. http://dx.doi.org/10.1142/s242486222050013x.
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Innovation is fundamental for companies to exploit changes in their environment and maintain a competitive advantage. Access to information and the ability to quickly utilise available resources are key enablers for in-company innovation. Both of these are elements associated with Industry 4.0, which can now be identified as a facilitator of innovation. The Industry 4.0 framework integrates evolutionary advances in manufacturing, production technologies, information technology, Internet of Things (IoT), distributed processing power, and visualization tools, which facilitate organizations to more effectively create enhanced value propositions for their customers, encouraging innovation in processes and products. Three local firms are analyzed, and opportunities for innovation are clearly identified in the process of transitioning to Industry 4.0 through reconfigured value chains; the creation of a cluster to facilitate the development of innovative cloud-based solutions; and product configurator and an augmented reality interactive display.
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Murti, Nugroho Wisnu, and Kristina Sisilia. "ANALISIS PROFIL KONSUMEN UNTUK PEMBUATAN APLIKASI INDEKOS DENGAN PENDEKATAN DESAIN PROPOSISI NILAI." PERFORMANCE: Jurnal Bisnis & Akuntansi 9, no. 2 (November 8, 2019): 1–17. http://dx.doi.org/10.24929/feb.v9i2.788.
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They are seeing the development of internet users in Indonesia which is growing rapidly. This is the basis for the emergence of applications that can facilitate the community in doing their work. One of them is doing work in terms of finding a homestay, especially in the student segment. The phenomenon found, the information offered is incomplete and the absence of services to help move goods. This study aims to determine the consumer profile which includes perceptions and expectations for the homestay application customer segment, namely students, so that it can be a reference for creating value propositions that are relevant for homestay applications. The study uses a qualitative approach that is descriptive. Data collection techniques used include interviews, observation, and documentation. In this study, the design of a consumer profile consists of three parts, namely customer jobs, customer science, and customer gains in the Value Proposition Design taken from Alexander Osterwalder and Yves Pigneur. In this study, generated perceptions and expectations of consumers of boarding room applications, among others, requires complete information, a lot of boarding references, there are features of ratting, booking, and chat forums, as well as there are goods transport services.
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Löfberg, Nina, and Maria Åkesson. "Creating a service platform – how to co-create value in a remote service context." Journal of Business & Industrial Marketing 33, no. 6 (July 2, 2018): 768–80. http://dx.doi.org/10.1108/jbim-10-2015-0202.
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Purpose The purpose of this paper is to further develop the construct of service platform and to clarify the definition of service platform in an industrial context. To do so, an understanding of the foundations for service platforms, based on a service perspective, is created. Design/methodology/approach The study has adopted a qualitative case study approach and builds on in-depth interviews with remote service teams in two multinational firms: one in the food processing and packaging industry and the other in the pulp and paper industry. Findings The foundations for successful service platforms consist of modularising resources, integrations and service processes to create value propositions. The value propositions could result in variations of a service or in variations of different services. When defining the concept service platform, the perspective of service needs to be made evident; therefore, the authors define service platform as: value proposition(s) consisting of a modular structure that invites to and facilitates value co-creation between resources, through integration opportunities in a continuous service process. Research limitations/implications The results are based on the perspective of two suppliers in similar industries; only remote services were studied. Firms from different types of industries and other types of services could add to the research on service modularity according to a service perspective. Moreover, information about customers and other actors’ involvement on the platform was gathered from the firms studied, no customers or other actors were interviewed. Practical implications This study shows the importance of a firm involving itself in the value creation of the customer, that is, focusing on value co-creation. This implies a close cooperation between the manufacturer and its customer – not only at a given point in time but also over a longer period of cooperation. Through the different types of modules building up the service platform, value co-creation can take place in various ways. Originality/value This study offers original empirical contributions on platforms from a service perspective. The study contributes to servitisation, service modularity and service (dominant) logic research by developing an understanding of the foundations for service platforms based on a service perspective. It also contributes to platform research more specifically by developing a definition of service platform in an industrial context.
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Naraine, Michael L. "The Blockchain Phenomenon: Conceptualizing Decentralized Networks and the Value Proposition to the Sport Industry." International Journal of Sport Communication 12, no. 3 (September 1, 2019): 313–35. http://dx.doi.org/10.1123/ijsc.2019-0051.
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The sport industry has experienced significant technological change in its environment with the recent rise of Bitcoin and its underlying foundation, blockchain. Accordingly, the purpose of this paper is to introduce and conceptually ground blockchain in sport and discuss the implications and value proposition of blockchain to the sport industry. After a brief overview of blockchain and the technology stack, the mechanism is conceptually rooted in the network paradigm, a framework already known to the academic sport community. This treatment argues that the decentralized, closed, and dense mesh network produced by blockchain technology is beneficial to the sport industry. Notably, the article identifies blockchain’s capacity to facilitate new sources of revenue and improve data management and suggests that sport management and communication consider the value of blockchain and the technology stack as the digital footprint in the industry intensifies and becomes increasingly complex.
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Hurley, Erin, Jakob Trischler, and Timo Dietrich. "Exploring the application of co-design to transformative service research." Journal of Services Marketing 32, no. 6 (September 10, 2018): 715–27. http://dx.doi.org/10.1108/jsm-09-2017-0321.
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Purpose This paper aims to investigate in a transformative service research (TSR) context how users can be involved through co-design and what contributions they can make during this process. Design/methodology/approach A six-step co-design process was used to plan and facilitate two co-design sessions that involved a total of 24 participants. The collected data include field notes, transcripts from group discussions, recordings of idea presentations and the evaluation of ideas. Findings A recruitment strategy that uses strong networks and sensitizes users through generating awareness of the underlying issue can prevent the waste of valuable resources. During the facilitation stage, experts need to find the fine line between close guidance and giving voice to the users. User-generated ideas set the starting point for new value propositions that more effectively support users in their value creation processes. Research limitations/implications The findings are limited to one specific sample and design task. Future research is required that investigates the application of co-design to other TSR contexts. Practical implications In TSR, organizations will need to follow a different co-design approach owing to the sensitive nature of the design task and/or users that are not driven by innovation-related motivations. Organizations should tap into their networks to raise awareness and recruit suitable participants. To capture users’ unique insights and foster the collective creativity, facilitation should focus on enabling participants through the use of design tools and team management. Originality/value The study contributes new insights into requirements, challenges and benefits of applying co-design to TSR contexts. The study shows that ordinary users, if empowered, can give important insights into the design of new value propositions.
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Tew, David E., Rosemary A. Cox-Galhotra, Vivien R. Lecoustre, Maxim Lyubovsky, and Grigorii L. Soloveichik. "Perspective—The Role of Solid Oxide Fuel Cells in Our Carbon-Neutral Future." Journal of The Electrochemical Society 169, no. 2 (February 1, 2022): 024508. http://dx.doi.org/10.1149/1945-7111/ac4ea3.
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Solid Oxide Fuel Cells (SOFCs) offer the potential for compelling value propositions in stationary and transportation applications through their high efficiency and fuel flexibility—two critical characteristics that will allow them to facilitate our transition to a carbon neutral economy. This paper describes the overall integration synergies that can be realized in hybrid systems comprised of an SOFC and an engine bottom-cycle. The development to date is reviewed, and application-specific value propositions are explored. Finally, the environmental impact of hybrid systems are discussed, and key challenges to overcome are examined for this highly efficient conversion technology to achieve commercial success.
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Asikin, Zenal, Derek Baker, Renato Villano, and Arief Daryanto. "Business Models and Innovation in the Indonesian Smallholder Beef Value Chain." Sustainability 12, no. 17 (August 28, 2020): 7020. http://dx.doi.org/10.3390/su12177020.
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This paper proposes a framework for identification of business models in smallholder cattle production and marketing that represents innovation behaviour. Cattle are vital to Indonesia’s smallholders’ livelihoods, and smallholder systems are key to serving the country’s growing demand for beef. Business incentives currently select against the development and sustainability of breeding systems which would support domestic production, and so new models are needed which utilize innovation. The three primary components of a business model are presented: its value proposition, its value architecture, and its financing mechanism. A research approach is provided, by way of mapping data needs to the business models, and proposing relationships between observed innovation practices and the business models within the value chain. For implementation, the paper provides guidance on facilitation needs and the role of stakeholders in the case of the Indonesian cattle and beef value chain.
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Camilleri, Jeannette, and Barbara Neuhofer. "Value co-creation and co-destruction in the Airbnb sharing economy." International Journal of Contemporary Hospitality Management 29, no. 9 (September 11, 2017): 2322–40. http://dx.doi.org/10.1108/ijchm-09-2016-0492.
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Purpose This paper aims to develop a theoretical framework of value co-creation and value co-destruction of guest-host social practices facilitated through Airbnb in the sharing economy. Design/methodology/approach This paper makes use of a qualitative online content analysis to extract Airbnb data and to analyse guest reviews and host responses posted in the context of Malta. Findings A theoretical framework is proposed revealing six distinct themes of guest–host social practices and their sub-categories, resulting in a spectrum of dimensions of value formation. Research limitations/implications This paper collects data from Airbnb properties in Malta, with more narratives posted by guests, implying a dominance of guest views on value co-creation and co-destruction. Findings might have a limited transferability beyond similar sharing economy platforms and tourist destinations. Practical/implications The paper uncovers guest–host hospitality value creation practices, providing concrete examples as to what practices lead to distinct value formation or destruction. In addressing the lack of knowledge about value creation practices in the sharing economy, strategic implications are offered to the hospitality sector to understand the distinct value propositions Airbnb offers compared to traditional accommodation types. Originality/value The paper’s contribution is its theoretical framework of value practices of guests staying at Airbnb-listed accommodations, contributing to a better understanding of the distinct value propositions underlying collaborative consumption offers in the sharing economy.
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Alimamy, Saifeddin, Kenneth R. Deans, and Juergen Gnoth. "The Role of Augmented Reality in the Interactivity of Co-Creation." International Journal of Technology and Human Interaction 14, no. 3 (July 2018): 88–104. http://dx.doi.org/10.4018/ijthi.2018070106.
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This article describes how the alignment of the concept of value in the discussion of Service Dominant Logic (SD-L) has led to new conceptualizations including the process of co-creation and guidelines for its implementation. The current research critically reviews four key co-creation models using SD-L and value-in-use theories and discusses their usefulness in the context of Augmented Reality (AR). The synthesis and discussion of these models lead to our proposition, that augmented reality (AR) contributes to interactivity and facilitates co-creation.
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Asif, Muhammad. "Strategic leadership and ambidextrous learning." International Journal of Quality and Service Sciences 12, no. 1 (March 4, 2020): 1–14. http://dx.doi.org/10.1108/ijqss-03-2019-0034.
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Purpose The purpose of this paper is to explore the dynamics of “leadership and organizational learning” process and the factors that shape this process. Building upon the ideas of transformational and transactional leadership (TFL and TAL), explorative – and exploitative – learning (ERL and ETL), dynamic capabilities (DCs) and intellectual capital architecture (ICA), this paper develops a model of organizational learning. The model explains how leadership styles trigger versatile learning, and how DCs and ICA of a firm influence this process. Design/methodology/approach This paper builds upon a systematic review of the literature to develop propositions delineating the complex and poorly understood relationship between leadership styles, organizational learning and the role of DCs and ICA in this process. The paper develops multiple propositions, which together constitute an overarching framework explaining how leadership styles shape organizational learning. Findings Leadership approaches, DCs and ICA of a firm all have a differential effect on ERL and ETL. TFL and TAL promote ERL and ETL, respectively. The presence of DCs facilitates the effect of TFL in supporting ERL but negatively influences the role of TAL in ETL. The effect of ICA is discussed in terms of knowledge stocks (generalist vs specialist), social architecture (entrepreneurial vs cooperative) and organizational capital (organic vs mechanistic). The generalist knowledge facilitates TFL → ERL, while the specialist knowledge facilitates TAL → ETL path. Entrepreneurial architectures are suitable for TFL → ERL, while cooperative structures promote TAL → ETL trajectory. Finally, organic systems facilitate TFL → ERL, while the mechanistic systems promote TAL → ETL. Originality/value The key contribution of the paper is in developing a model furnishing profound insights into leadership approaches and organizational learning and the role of two critical factors. To the best of the author’s knowledge, these aspects have not been discussed in a unified framework in the previous studies. Hence, the paper is novel in its contribution.
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et al., Feliciano. "Acceptance of family caregiving in the older adults: A validation of theory through a descriptive correlational study." International Journal of ADVANCED AND APPLIED SCIENCES 9, no. 10 (October 2022): 17–25. http://dx.doi.org/10.21833/ijaas.2022.10.003.
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This descriptive correlational study on theory validation aimed at validating one of the propositions of the theory that states, “Family caregiving trajectory is influenced by factors such as resources” with a purposive sample of 304 family caregivers in Pampanga. To facilitate the validation of the proposition, the study aimed to determine the correlation between the older adults and family caregivers' characteristics with family caregiver burden using an instrument composed of the socio-demographic profile, Barthel Index (BI) of independence, caregiving self-efficacy scale, and Zarit burden interview scale. Caregiver burden was predicted by the identified older adults’ and caregivers’ characteristics by 28.1% with respect to the R square value of 0.281. Of all identified characteristics of the older adults and family caregivers, co-morbidity presence (p=.027; B=-3.641), lack of financial support (p=.009; B=5.539), decreasing level of independence (p=.000; B=-0.134) and low efficacy in the control of upsetting thoughts (p=.000; B=-2.359) were predictive of caregiver burden. The negative connotation related to aging and “everlasting caregiving” showed a relative interest in understanding caregiver burden experience. The resources, while infused on older adults’ and family caregivers’ characteristics showed a good prediction of older adults’ independence level, financial support and presence of co-morbidities, and family caregivers’ self-efficacy towards caregiver burden. Therefore, resources come from various forms, and they play an integral part in impacting a successful family caregiving trajectory.
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Hirschauer, Norbert, Sven Grüner, Oliver Mußhoff, and Claudia Becker. "A Primer on p-Value Thresholds and α-Levels – Two Different Kettles of Fish." German Journal of Agricultural Economics 70, no. 2 (June 1, 2021): 123–33. http://dx.doi.org/10.30430/70.2021.2.123-133.
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It has often been noted that the “null-hypothesis-significance-testing” (NHST) framework is an inconsistent hybrid of Neyman-Pearson’s “hypothesis testing” and Fisher’s “significance testing” that almost inevitably causes misinterpretations. To facilitate a realistic assessment of the potential and the limits of statistical inference, we briefly recall widespread inferential errors and outline the two original approaches of these famous statisticians. Based on the understanding of their irreconcilable perspectives, we propose “going back to the roots” and using the initial evidence in the data in terms of the size and the uncertainty of the estimate for the purpose of statistical inference. Finally, we make six propositions that hopefully contribute to improving the quality of inferences in future research.
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Barrett, Mary, Anne Cox, and Blake Woodward. "The psychological contract of international volunteers: an exploratory study." Journal of Global Mobility: The Home of Expatriate Management Research 5, no. 2 (June 12, 2017): 123–45. http://dx.doi.org/10.1108/jgm-03-2017-0009.
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Purpose The purpose of this paper is to investigate the psychological contracts (PCs) of international volunteers (IVs) in international aid and development organizations (IADS). Specifically, it explores four questions: how IVs form PCs; what the content of these PCs is; how IVs’ PCs are maintained; and how they are fulfilled or breached. Design/methodology/approach The study used an inductive analysis of qualitative data: interviews with 27 IVs from a range of IADS. Findings The findings take the form of research propositions: RP1: IVs’ PCs, like those of domestic volunteers, include relational, transactional and, especially, values-based elements, but the balance of these is influenced by their values-based PC; the self-directed way IVs join their organizations; and reliance on peers rather than the organization’s management hierarchy. RP2: the PCs of IVs working for faith-based organizations have an additional element: spiritual support. RP3: the values-based PC means many transactional elements can be “adjusted away”, making it difficult to breach these PCs. RP4: experienced volunteers have very minimal PCs, but are more likely than inexperienced volunteers to expect basic safety and adequately skilled colleagues. Research limitations/implications The authors suggest areas of new inquiry and specific ways each research proposition could be tested empirically. Practical implications To alleviate IVs’ expatriation and repatriation adjustment problems, international aid organizations could facilitate the ways IVs already help each other. This would also help fulfill IVs’ PCs. Originality/value IVs are a growing but underexplored group and aspects of their PCs may be unique.
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Wang, Keping. "Behind Harmony and Justice." Asian Studies 8, no. 1 (January 10, 2020): 101–25. http://dx.doi.org/10.4312/as.2020.8.1.101-125.
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The proposition of “harmony higher than justice” was initiated by Li Zehou in 2007. It implies a hierarchical consideration rather than value assessment, thus schemed to reveal at least five aspects: (1) Harmony on this account is to be preconditioned by justice. (2) Harmony largely stems from human emotion instead of human rationality. (3) There are three forms of harmony in the societal, personal and eco-environmental domains. (4) What makes the three forms of harmony possible involves some key notions that vouchsafe a theoretical ground and a primary part of the “Chinese religious morality”. (5) The morality of this kind procures a regulative principle to facilitate an appropriate constitution of “modern social ethics” with regard to harmony as the ultimate destination of the future society and world alike. Accordingly, the proposition can be employed to further develop “the Chinese application” and impact “the Western substance”.
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Christofi, Michael, Erasmia Leonidou, Demetris Vrontis, Phillip Kitchen, and Ioanna Papasolomou. "Innovation and cause-related marketing success: a conceptual framework and propositions." Journal of Services Marketing 29, no. 5 (August 10, 2015): 354–66. http://dx.doi.org/10.1108/jsm-04-2014-0114.
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Purpose – This paper aims to illustrate how innovation typologies may lead to cause-related marketing (CRM) success when applied to services. Design/methodology/approach – Hence, the paper identifies product/service and brand factors that underpin CRM success, undertakes an innovation theory application in CRM and examines its theoretical and practical significance. Findings – The paper develops a conceptual framework that may serve to facilitate CRM success. Originality/value – Intended contributions include: a critical review of academic research related to CRM success; identification of underdeveloped connections between five innovation types and CRM success; enrichment of the innovation and CRM literature by developing a framework that combines these; managerial guidelines to achieve successful CRM practice in services; and an agenda for future research in CRM via a multi-dimensional concept of innovation.
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Hargreaves, Ken. "Reflection in Medical Education." Journal of University Teaching and Learning Practice 13, no. 2 (April 1, 2016): 79–98. http://dx.doi.org/10.53761/1.13.2.6.
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This paper offers a medical-education perspective that I will hope complement other disciplinary perspectives in examining the value of reflection for learning in tertiary education. The paper outlines some of the theoretical strands of reflective practice facilitated in a unique course subject for professionalism and patient safety, within the new spiral curriculum at Leeds University School of Medicine. The material presented in this paper outlines some of what is delivered during the medical students’ interactive sessions; this material is continually modified based on feedback from both students and learning facilitators. The paper discusses why both students and clinicians need to reflect, some of the theoretical dimensions and models and examples from the Leeds context of how reflective competence can be progressively developed over the course of an undergraduate program. The focus of the final section suggests directions for reflective practice in the future, where reflexivity takes the form of more collective endeavours requiring some change in culture and perceptions of professional identity. The paper concludes with the proposition that collaborative forms of reflection need to include more involvement of patients, interprofessional communities of practice and the use of learning from other disciplines; all of these require different levels of thinking and different ways of working.
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Yu, Eun, and Daniela Sangiorgi. "Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development." Journal of Service Research 21, no. 1 (May 26, 2017): 40–58. http://dx.doi.org/10.1177/1094670517709356.
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Although new service development (NSD) studies have contributed to developing systematic approaches to service innovation, their product-oriented and provider-centric perspectives are limited in embracing a value cocreation concept. We investigate how Service Design, as a human-centered and creative approach to service innovation, can reframe NSD processes to implement value cocreation. Multiple case studies on Service Design projects indicate that design-centric approaches can contribute to the whole NSD process in a way that connects organizations’ managerial practices to value cocreation, in that (1) contextual and holistic understandings of user experiences can inform value propositions that better fit users’ value-in-use, (2) codesign with creative supporting tools can facilitate value cocreation by helping users better apply their own resources, (3) prototyping can optimize firms’ resource and process configuration to facilitate users’ engagement with the service, (4) aligning system actors to the user experience can organize and mobilize them to better support users’ value creation, and (5) user-centered approaches and methods can help organizational staff build long-term capability for supporting users’ value creation. Based on the link between Service Design, NSD, and value cocreation, we propose a conceptual NSD model, geared toward value cocreation.
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Källström, Lisa, and Christer Ekelund. "What can a municipality offer to its residents? Value propositions and interactions in a place context." International Journal of Culture, Tourism and Hospitality Research 10, no. 1 (March 7, 2016): 24–37. http://dx.doi.org/10.1108/ijcthr-05-2015-0040.
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Purpose – The purpose of this paper is to explore the role of the municipality in the place marketing context and to describe how municipalities work on making their place good to live in. The study rests on abductive reasoning whereby service-based logic forms the study and offers a theoretical framework for how to approach the phenomena. Design/methodology/approach – A qualitative study in the form of 20 semi-structured interviews with leading elected officials and civil servants is used to let us understand how two typical municipalities in southern Sweden work on making their municipality a good place for their residents to live in. Content analysis is used to analyze the data. Findings – The study reveals how municipalities work on creating opportunities for interactions between themselves and their residents, as well as offers insight into what value propositions the municipalities believe they offer their residents. The current study shows that the geographical location and the natural environment, basic and essential services, accommodations, urban quality, recreation and leisure and ambience constitute important dimensions in the place offering. Originality/value – Service-based logic is used as a backdrop to facilitate the analysis in this study, which emphasizes value propositions offered by the municipality and interactions between the municipality and its residents, which increase our understanding of how municipalities work on making their place good to live in. The service-based logic help shed new light on the place marketing context and allows us to understand the context in a new way.
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Fu, Xiaoxiao, and Xinran Lehto. "Vacation co-creation: the case of Chinese family travelers." International Journal of Contemporary Hospitality Management 30, no. 2 (February 12, 2018): 980–1000. http://dx.doi.org/10.1108/ijchm-09-2016-0533.
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Purpose The purpose of this study is to provide a nuanced understanding of Chinese family tourists’ value co-creation by examining three important aspects of family vacation: What do families do during vacation? How do they make meaning of what they do? Do travelers’ role identities within their families play a role in the value creation process? Design/methodology/approach Upon reviewing related theoretical work, the authors undertook a mixed-method study consisting of both survey data and in-depth interviews. Findings The analysis revealed three clusters of family interactional content, including We open and share our worlds, We build knowledge and skills and We co-create and co-evaluate, and five clusters of family travelers, including Outdoor enthusiasts, Socializers, Nature lovers, Culture admirers and Relaxation seekers. Family roles, life situations and destination environments also interfaced with family activity participation and family conversations. A family vacation value co-creation process framework with four propositions was, thus, proposed. Research limitations/implications Further exploration and validation of the proposed framework and propositions which emerged from the findings of this study are needed. Impacts of various family types and relational dynamics also warrant future investigation. Practical implications The results of family interactional and relational well-being facilitated by family vacation are pertinent to academia, industry and public policy-making. Social implications Family vacation can be a positive intervention for the creation of family value and a means of meaning-making. Programs that integrate multiple family roles and address family-level value propositions would be collectively enriching. Originality/value The current study initiated a pioneering investigation by providing a depiction of how family travelers experience and make sense of a shared tourism experience, along with their value perceptions in such a co-created consumptive scenario.
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Kifokeris, Dimosthenis, and Christian Koch. "A conceptual digital business model for construction logistics consultants, featuring a sociomaterial blockchain solution for integrated economic, material and information flows." Journal of Information Technology in Construction 25 (October 29, 2020): 500–521. http://dx.doi.org/10.36680/j.itcon.2020.029.
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In this paper, a new digital business model for independent construction logistics consultants, which features the conceptualization of a sociomaterial blockchain solution for integrated information, material and economic flows, is proposed. Theoretically, we offer an understanding of the economic flow, stress the optimization of construction logistics through flow integration, analyse current approaches to understanding blockchain, adopt sociomateriality to envision a suitable blockchain solution, and consider the way blockchain can constitute part of the value proposition of a related digital business model. Methodologically, we systematically reviewed the literature on blockchain-related construction research, and conducted empirical studies on independent logistics consultants in the Swedish context for more than a year. On the one hand, the literature review reveals that core blockchain properties can generate value for construction logistics (e.g. shared ledger structure and reduction of accounting rework) – however, apart from visions and prototypes, there currently exist no use cases, and potential implementational constraints and security issues are limitedly considered. One the other hand, the empirical findings show that independent construction logistics consultants in the sociomaterial Swedish context are suitable candidates for the proposed digital business model. By combining the literature and empirical insights, a permissioned private proof-of-authority blockchain solution integrating the supply chain flows in a generic sociomaterial setting is conceptualized. This solution is then embedded in the value proposition of a digital business model for an independent construction logistics consultant. The proposition includes, among others, improved process management and increased productivity, while the consultants’ competitive advantage through innovation is facilitated. Other business model segments, like key resources, are also updated via the blockchain solution, while some, like channels, are not significantly affected. To not hinder the realization of this digital business model, issues like the lack of blockchain awareness, and the existing power balances within sociomaterial constellations, have to be addressed.
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Zhang, Xiaowen, and Peng Zhou. "Linguistic cues facilitate children’s understanding of belief-reporting sentences." First Language 42, no. 1 (October 20, 2021): 51–80. http://dx.doi.org/10.1177/01427237211048669.
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It has been well-documented that although children around 4 years start to attribute false beliefs to others in classic false-belief tasks, they are still less able to evaluate the truth-value of propositional belief-reporting sentences, especially when belief conflicts with reality. This article investigates whether linguistic cues, verb factivity in particular, can facilitate children’s understanding of belief-reporting sentences. Two experiments were implemented, one testing children’s knowledge of verb factivity using a gold medal task, and one investigating children’s interpretation of belief-reporting sentences using a truth-value-judgment task. Both experiments took advantage of the contrast between neutral non-factive mental verbs and strong negatively biased mental verbs. What sets the two apart is that the complement clause following a strong negatively biased mental verb is definitely false, whereas the one following a neutral non-factive mental verb remains indeterminate in the absence of additional information. The findings were that, first, 4-year-old children were able to tell the difference between the two types of mental verbs in factivity, and second, children’s performance was significantly improved when a strong negatively biased mental verb than when a neutral non-factive mental verb was used as the main verb of the belief-reporting sentences. The findings suggest that the use of strong negatively biased mental verbs facilitates children’s understanding of belief-reporting sentences. Implications of the findings are discussed in relation to the underlying mechanisms connecting verb factivity and false-belief understanding.
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Knizkov and Arlinghaus. "Is Co-Creation Always Sustainable? Empirical Exploration of Co-Creation Patterns, Practices, and Outcomes in Bottom of the Pyramid Markets." Sustainability 11, no. 21 (October 29, 2019): 6017. http://dx.doi.org/10.3390/su11216017.
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Co-creation with the population at the Bottom of the Pyramid (BOP) was identified as pivotal for realizing the full potential of the BOP proposition, simultaneously creating economic value for companies in BOP markets, as well as social value for the individuals residing in them. However, research on co-creation and its outcomes has remained predominantly simplistic, often assuming that introducing any form of co-creation in company operations will lead to increased social value and economic gains. A more nuanced exploration of the different ways in which companies operationalize the principle of co-creation across their supply-chain and whether these indeed facilitate such a clear win-win scenario for both parties, remains relatively scarce. In this paper we address this gap and delve into the supply chains of 135 micro, small, and medium sized ventures operating in BOP markets. We identify four overarching patterns of co-creation and ten categories of specific practices used to achieve them, and ultimately show how these patterns facilitate very different levels of social sustainability and economic benefits across the supply chain.
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Pigmans, Klara, Huib Aldewereld, Virginia Dignum, and Neelke Doorn. "The Role of Value Deliberation to Improve Stakeholder Participation in Issues of Water Governance." Water Resources Management 33, no. 12 (September 2019): 4067–85. http://dx.doi.org/10.1007/s11269-019-02316-6.
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Abstract Stakeholder participation is a requirement for environmental decision-making in the European Union. Despite this, numerous instances can be seen in water governance in which stakeholders feel undervalued and unheard, thereby creating unfavourable procedural outcomes, resistance and conflict. In this article, we propose that a process of early-stage deliberation constructed around the values of the stakeholders involved can reduce, and even prevent such conflicts. We suggest that if values that stakeholders perceive as relevant can be identified and discussed as part of the deliberation process then (1) stakeholder preferences can change, and (2) participants can develop a mutual understanding of each other’s values and perspectives. To explore these propositions, facilitated workshops were conducted at two Dutch water institutes, based around the topics of land subsidence and the pharmaceutical contamination of water systems. Participants deliberated on values that they considered relevant. The results suggest that mutual understanding of stakeholders’ perspectives increases as a result of value-based deliberation.
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Holmqvist, Jonas, Duncan Guest, and Christian Grönroos. "The role of psychological distance in value creation." Management Decision 53, no. 7 (August 17, 2015): 1430–51. http://dx.doi.org/10.1108/md-06-2014-0335.
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Purpose – The field of service research has devoted considerable attention to the customer’s role as value creator, but there is a lack of research on understanding customers’ psychological processes in value creation. The purpose of this paper is to highlight the importance of psychological distance in value-creation processes. Psychological distance is the customer’s perceived distance from service interactions in terms of spatial distance, temporal distance, social distance and hypothetical distance. Critically, psychological distance influences cognitive processes and can influence how customers think and feel about the service interaction. An appreciation of psychological distance within service contexts can help managers to tailor the interaction in order to facilitate value creation. Design/methodology/approach – In this conceptual paper, the authors build on psychology research and service research to develop seven propositions that explore how psychological distance can operate within service interactions and how this might influence value creation. Findings – The authors divide the propositions into three sections. The first concerns how perceived psychological distance from the service interaction can act as a barrier to entering a service interaction. In particular, the authors consider the influence of social distance and spatial distance within the context of service interactions. The second section examines how psychological distance to the expected point of service use can influence how customers construe the service and the value creation. The third aspect addresses customer-specific characteristics that can impact on value creation by influencing perceived psychological distance toward the service. Research limitations/implications – Existing research suggests that customers ultimately decide if value is created in the interaction. This paper proposes that perceived psychological distance influences customers’ value creation by examining the service interaction from the customer perspective. The authors suggest that complex context-specific features of the service interaction can be understood by considering psychological distance from the service interaction and from the service itself and evaluating how this impacts on value-creation processes. Practical implications – From a practical point of view, the paper helps managers to better understand how to manage the service interaction with customers by identifying psychological antecedents of customer value creation. Originality/value – The paper introduces the notion of psychological distance into service research about value, proposing that the customer’s role in creating value in interactions with the service provider is influenced by the psychological distance to the interaction and to the service offered in this interaction.
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Laumann, Felix, and Torben Tambo. "Enterprise Architecture for a Facilitated Transformation from a Linear to a Circular Economy." Sustainability 10, no. 11 (October 25, 2018): 3882. http://dx.doi.org/10.3390/su10113882.
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The circular economy is central to the agenda of responsible production and consumption with propositions for the conservation of natural resources and a broader understanding of the obligations of enterprises and product developers. The circular economy is challenging traditional operating models of enterprises due to the need to manage larger parts of the product life cycle and value chains. A linear economy will normally address a smaller part of the life cycle. The operating models of companies are supported with respect to information and technology with an enterprise architecture model. This article examines the necessary steps for analysing and designing the enterprise architecture model, aiming to facilitate the transformation of an enterprise from operating in a linear to operating in a circular economy model. The fundamentals and requirements of the circular economy enterprise are extracted to isolate the design requirements for the operating model, entailing cross-enterprise collaboration, traceability, and a broader value chain understanding. Furthermore, it conceptualizes enterprise architecture and its role and importance in connecting business strategies and operating technologies. This article develops an enterprise architecture framework, named the Circular Economy Enterprise Architecture Framework (CEEAF), which can form and support the effort of transitioning companies or be embedded into existing enterprise architecture frameworks. The CEEAF differs from traditional enterprise architecture frameworks by addressing the broader responsibility of the enterprise, the extended enterprise, the elimination of end-of-life perspectives and mind-sets, and the capabilities of the individual enterprise and its design activities.
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Salonen, Ville, and Heikki Karjaluoto. "About time." Journal of Systems and Information Technology 21, no. 2 (May 13, 2019): 236–54. http://dx.doi.org/10.1108/jsit-06-2017-0042.
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Purpose The purpose of this paper seeks to develop a motivation-based complementary framework for temporally dynamic user preferences to facilitate optimal timing in web personalisation. It also aims to highlight the benefits of considering user motivation when addressing issues in temporal dynamics. Design/methodology/approach Through theory, a complementary framework and propositions for motivation-based temporal dynamics for further testing are created. The framework is validated by feeding back findings, whereas some of the propositions are validated through an experiment. Findings The suggested framework distinguishes two ways (identifying/learning and shifting) of using a motive-based approach to temporal dynamics in web personalisation. The suggested outcomes include enhanced timing in matching current preferences and improved conversion. Validation measures predominantly support both the framework and the tested propositions. The theoretical basis for the approach paves a path towards refined psychological user models; however, currently on a complementary level. Research limitations/implications While the framework is validated through feeding back findings, and some of the propositions are validated through basic experimentation, further empirical testing is required. Practical implications A generalised approach for complementing personalisation procedures with motivation-based temporal dynamics is offered, with implications for both user modelling and preference matching. Originality/value This paper offers novel insights to web personalisation by considering the in-depth effects of user motivation.
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Bellini, Francesco, and Iana Dulskaia. "A digital platform as a facilitator for assessing innovation potential and creating business models: a case study from the i3 project." Proceedings of the International Conference on Business Excellence 11, no. 1 (July 1, 2017): 982–93. http://dx.doi.org/10.1515/picbe-2017-0103.
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Abstract Many ideas flow into the innovation funnel but only 1 out 3000 becomes a successful new product. There are many variables that interact in this complex process and investors decisions are often based on experience and feeling rather than a comprehensive evaluation of the social, economic and technological factors. The innovation potential, the innovator capability, the accessibility of the technology as well as the social acceptance and the chosen business model are the some of the critical factors of a successful innovation strategy. In the broad sense, a business model is the approach of doing business through which a company can sustain itself and generate profits in the long term. Digital platforms can help manage and facilitate the complexity of value propositions and provide an immediate feedback to the entrepreneur. Creating value is necessary, but not sufficient, for an organization to profit from its business model. It is important to see the whole picture of the business that is why the business models are so important for a good start of the business. However, innovation assessment and business model development sometimes are not an easy task and ICT can make this process easier. Then, the aim of this paper is to explore the role of digital platforms as facilitators for the techno-socio-economic impact assessment and the development of sustainable business models through the analysis of a case study from the EU Horizon 2020 “i3 project”.
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Mao, Zijun, Jingyi Wu, Yali Qiao, and Hong Yao. "Government data governance framework based on a data middle platform." Aslib Journal of Information Management 74, no. 2 (November 26, 2021): 289–310. http://dx.doi.org/10.1108/ajim-03-2021-0068.
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PurposeThe present paper constructed a new framework for government data governance based on the concept of a data middle platform to elicit the detailed requirements and functionalities of a government data governance framework.Design/methodology/approachFollowing a three-cycle activity, the design science research (DSR) paradigm was used to develop design propositions. The design propositions are obtained based on a systematic literature review of government data governance and data governance frameworks. Cases and experts further assessed the effectiveness of the implementation of the artifacts.FindingsThe study developed an effective framework for government data governance that supported the digital service needs of the government. The results demonstrated the advantages of the framework in adapting to organizational operations and data, realized the value of data assets, improved data auditing and oversight and facilitated communication. From the collection of data to the output of government services, the framework adapted to the new characteristics of digital government.Originality/valueKnowledge of the “data middle platforms” generated in this study provides new knowledge to the design of government data governance frameworks and helps translate design propositions into concrete capabilities. By reviewing earlier literature, the article identified the core needs and challenges of government data governance to help practitioners approach government data governance in a structured manner.
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Vlasov, Maxim, Karl Johan Bonnedahl, and Zsuzsanna Vincze. "Entrepreneurship for resilience: embeddedness in place and in trans-local grassroots networks." Journal of Enterprising Communities: People and Places in the Global Economy 12, no. 3 (July 9, 2018): 374–94. http://dx.doi.org/10.1108/jec-12-2017-0100.
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Purpose This paper aims to contribute to the emerging entrepreneurship research that deals with resilience by examining how embeddedness in place and in trans-local grassroots networks influences proactive entrepreneurship for local resilience. Design/methodology/approach Three theoretical propositions are developed on the basis of the existing literature. These propositions are assisted with brief empirical illustrations of grassroots innovations from the context of agri-food systems. Findings Embeddedness in place and in trans-local grassroots networks enables proactive entrepreneurship for local resilience. Social-cultural embeddedness in place facilitates access to local resources and legitimacy, and creation of social value in the community. Ecological embeddedness in place facilitates spotting and leveraging of environmental feedbacks and creation of ecological value. Embeddedness in trans-local grassroots networks provides entrepreneurs with unique resources, including globally transferable knowledge about sustainability challenges and practical solutions to these challenges. As result, entrepreneurship for resilience is explained as an embedding process. Embedding means attuning of practices to local places, as well as making global resources, including knowledge obtained in grassroots networks, work in local settings. Research limitations/implications Researchers should continue developing the emerging domain of entrepreneurship for resilience. Practical implications The objective of resilience and due respect to local environment may entail a need to consider appropriate resourcing practices and organisational models. Social implications The critical roles of place-based practices for resilience deserve more recognition in today’s globalised world. Originality/value The specific importance of the ecological dimension of embeddedness in place is emphasised. Moreover, by combining entrepreneurship and grassroots innovation literatures, which have talked past each other to date, this paper shows how local and global resources are leveraged throughout the embedding process. Thereby, it opens unexplored research avenues within the emerging domain of entrepreneurship for resilience.
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Pässilä, Anne, Allan Owens, Paula Kuusipalo-Määttä, Tuija Oikarinen, and Raquel Benmergui. "Beyond Text: the co-creation of dramatised character and iStory." Journal of Work-Applied Management 9, no. 2 (December 4, 2017): 159–69. http://dx.doi.org/10.1108/jwam-07-2017-0023.
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Purpose In exploring the impact of reflective and work applied approaches, the authors are curious how vivid new insights and collective “Eureka” momentums occur. These momentums can be forces for work communities to gain competitive advantages. However, the authors know little of how learning is actively involved in the processing of creating new insights and how such a turning to learning mode (Pässilä and Owens, 2016) can be facilitated. In the light of cultural studies and art education, the purpose of this paper is to explore how the method of dramatising characters (DC) in a specific innovation culture can be facilitated. In this viewpoint, the authors are suggesting one approach for this type of turning to learning which the authors call Beyond Text, outlining its theoretical underpinnings, its co-creative development and its application. Design/methodology/approach In this Beyond Text context, the authors are introducing the method of DC and the method of iStory both of which are the authors’ own design based on the theory of the four existing categories of a research-based theatre. Findings The findings of this viewpoint paper are that both iStory as well as DC methods are useful and practical learning facilitation processes and platforms that can be adopted for use in organisations for promoting reflexivity. Especially they can act as a bridge between various forms of knowing and consummate the other knowledge types (experiential, practical and propositional) in a way that advances practice-based innovation. Originality/value The originality and value of iStory and DC is that they can be utilised as dialogical evaluation methods when traditional evaluation strategies and pre-determined indicators are unusable.
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Bidabad, Bijan. "A convention for international trade (based on Islamic Sufi teachings)." International Journal of Law and Management 57, no. 5 (September 14, 2015): 522–51. http://dx.doi.org/10.1108/ijlma-06-2013-0025.
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Purpose – This paper aims to propose a procedure to remove international trade barriers globally. Trade is confronting various barriers in the present world, and this is due to the policies of governments to protect interests of their own citizens. Experience shows that trade barriers end up with incurring losses for both sides (traders) in practice, but a look at history of polemics on trade barriers removal in World Trade Organization (WTO) shows that countries are unable to overcome the obstacles they have created. Trade partners understand that removal of counter barriers is advantageous for both parties. In the meantime, being concerned of other party’s response impedes the benefits of free trade for all parties. Design/methodology/approach – This proposition is based upon Islamic Sufism teachings. The propounded principles and goals are in accordance with high understanding of social and economic subtleties of humankind’s life. The authors try to form and formalize Islamic Sufi teachings to establish a base for compiling new international convention that facilitates international trade in all aspects. Findings – To facilitate and promote international trade relations in short run, interested countries may accept a convention to remove all trade barriers among themselves all at once. Research limitations/implications – The proposed convention does not go against General Agreement on Tariff and Trade and WTO, but it is complementary to both. Practical implications – The proposed principles are actually shortcuts to what WTO may access in far futures. Social implications – Islamic Sufism teachings can lead us to solve current international problems. Originality/value – WTO has taken important steps to facilitate international trade. To reach the main goal of trade liberalization of WTO, a shortcut solution is proposed here.
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Dal Zotto, Pierre, Sylvain Colombero, Federico Pigni, and Meyer Haggège. "Customers becoming creators: how firms leverage technology and consumers for new value." Journal of Business Strategy 39, no. 4 (July 16, 2018): 42–65. http://dx.doi.org/10.1108/jbs-06-2017-0087.
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Purpose The rapid development of information and communication technologies (ICTs) has facilitated consumers’ involvement in firms’ value creation processes through increasingly near real-time information exchanges. This strategic opportunity configures new forms of ICT-enabled collaboration between firms and consumers. Firms can now immediately react to consumers’ requests/complaints, having gained real-time visibility of consumers’ actions and behaviors. Despite the increasing deployment of ICT-enabled value co-creation projects, managers still poorly apprehend them as high-potential strategic initiatives. Design/methodology/approach This paper investigates this gap through a multiple qualitative case study based on 17 organizations that successfully implement ICT-based value co-creation initiatives, including Lego, Netflix and Blablacar. Findings This study identifies two dimensions of the ICTs’ value co-creation process, namely, the firms’ involvement and customers’ role, in this co-creation process. Through these dimensions, four ICT-based co-creation initiatives are observed and defined: community, customers’ contributions create the firms’ value proposition (FVP); customization, customers’ service consumption personalize FVP; reputation, customers’ contributions about the offered services completes the FVP; and sense, an algorithmic approach, designed to focus on learning from customers’ consumption tailors FVP. Originality/value This study advances a framework supporting managerial decision-making concerning the aptitude of co-creation initiatives to meet organizational goals. Managers may gain insight from its use especially in assessing emerging opportunities to engage consumers in the value creation process.
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Andersson, Svante, Gabriel Baffour Awuah, Ulf Aagerup, and Ingemar Wictor. "How do mature born globals create customer value to achieve international growth?" International Marketing Review 37, no. 2 (February 19, 2020): 185–211. http://dx.doi.org/10.1108/imr-11-2018-0340.
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PurposeThis study aims to investigate how mature born global firms create value for customers to achieve continued international growth.Design/methodology/approachThe study employs a case study approach to investigate the under-researched area of how mature born globals create value for customers and, by doing so, contribute to their continued international growth. This in-depth examination of how three born globals developed over time uses interviews, observation and secondary data.FindingsThe findings indicate that the entrepreneurs of born global firms, that continued to grow, created a culture in the early stages that supported value creation for foreign customers. These firms have built a competitive position by developing international niche products. They have also implemented a combination of proactive and reactive market orientation to facilitate the creation and delivery of value to customers. To maintain growth, they further invest the revenues earned on additional international marketing activities and continuously enhance their focal products.Research limitations/implicationsThe study relies on three cases. We therefore recommend that future studies extend the scope of the research to several companies in various industries and countries, in which the theoretical arguments can be applied. In addition, further studies that test the propositions developed in this study, in different contexts, are highly recommended.Practical implicationsTo gain international growth, managers should create an organizational culture that facilitates satisfying international customer needs. Firms should continuously invest in sales and market development (e.g. social media marketing, personal selling) and undertake technology development of niche rather than new products. To achieve international growth, managers need to standardize part of the offer to achieve economies of scale and adapt the other part to international customers' needs.Originality/valueResearch on born globals has focused on the early stages of their internationalization processes, while largely neglecting the later stages (mature born globals) or the factors that lead to continued international growth. To address this gap, this study explores what happens when born globals ‘grow up’. This study contributes to the literature by capturing the factors and processes underlying how mature born globals create value for customers, for international growth. In particular, the study shows that the culture and strategies developed in the born globals' early stages also lead to international growth in later stages. The mature born globals have also invested in niche products, brand building, and effective market channels and adopted a combination of proactive and reactive market orientations.
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Lado, Augustine A., and Michael J. Zhang. "Expert Systems, Knowledge Development and Utilization, and Sustained Competitive Advantage: A Resource-Based Model." Journal of Management 24, no. 4 (August 1998): 489–509. http://dx.doi.org/10.1177/014920639802400402.
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In this paper, we propose a resource-based model to explain how expert systems generate sustained competitive advantage for a firm. Speciftcally, we analyze the extent to which expert systems (ESs) exhibit the attributes of value, rareness, imperfect imitability, and non substitutability associated with a rent-generating resource (e.g., Barney, 1991). Then, we discuss how expert systems yield sustainable competitive advantage through fostering organizational knowledge development and utilization. Finally, we examine the role of ESs in engenden’ng a reciprocal, mutually enhancing relationship with organizational competencies, leading to sustained competitive advantage. Propositions are ofleered to facilitate future research.
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Capello, Maria A., Anna Shaughnessy, and Emer Caslin. "The Geophysical Sustainability Atlas: Mapping geophysics to the UN Sustainable Development Goals." Leading Edge 40, no. 1 (January 2021): 10–24. http://dx.doi.org/10.1190/tle40010010.1.
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Geophysics is enhanced if the value it adds to society, economic systems, and the environment is assessed, understood, and communicated. A clear value proposition can inspire new generations of scientists to pursue careers in geophysics and motivate current geophysicists to expand their activities and utilize their skills in ways that could enable their long-term employability or entrepreneurship. One way to position geophysics and geophysicists as value creators is to map geophysical applications and practices to the 17 Sustainable Development Goals (SDGs) adopted by the United Nations in 2015. A Geophysical Sustainability Atlas was developed to illustrate how geophysics contributes to each of the SDGs and to provide examples of specific applications and collaboration strategies. The atlas aims to facilitate an understanding of the value geophysics brings toward achieving each SDG, providing geophysicists and stakeholders with a sense of being frontline contributors in the pursuit of these objectives and, at the same time, providing a visualization of current and future opportunities related to the sustainability of our world and our profession.
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Lopatto, David, Charles Hauser, Christopher J. Jones, Don Paetkau, Vidya Chandrasekaran, David Dunbar, Christy MacKinnon, et al. "A Central Support System Can Facilitate Implementation and Sustainability of a Classroom-Based Undergraduate Research Experience (CURE) in Genomics." CBE—Life Sciences Education 13, no. 4 (December 2014): 711–23. http://dx.doi.org/10.1187/cbe.13-10-0200.
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In their 2012 report, the President's Council of Advisors on Science and Technology advocated “replacing standard science laboratory courses with discovery-based research courses”—a challenging proposition that presents practical and pedagogical difficulties. In this paper, we describe our collective experiences working with the Genomics Education Partnership, a nationwide faculty consortium that aims to provide undergraduates with a research experience in genomics through a scheduled course (a classroom-based undergraduate research experience, or CURE). We examine the common barriers encountered in implementing a CURE, program elements of most value to faculty, ways in which a shared core support system can help, and the incentives for and rewards of establishing a CURE on our diverse campuses. While some of the barriers and rewards are specific to a research project utilizing a genomics approach, other lessons learned should be broadly applicable. We find that a central system that supports a shared investigation can mitigate some shortfalls in campus infrastructure (such as time for new curriculum development, availability of IT services) and provides collegial support for change. Our findings should be useful for designing similar supportive programs to facilitate change in the way we teach science for undergraduates.
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Zhang, Tingting, Can Lu, Edwin Torres, and Po-Ju Chen. "Engaging customers in value co-creation or co-destruction online." Journal of Services Marketing 32, no. 1 (February 12, 2018): 57–69. http://dx.doi.org/10.1108/jsm-01-2017-0027.
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Purpose This paper aims to develop a theoretical model to understand co-creation/co-destruction of value through customer engagement in online channels. It also investigates the contributing factors. Design/methodology/approach The qualitative approach uses the critical incidents technique to answer the research questions. The authors identify 350 critical incidents in which customers expressed online customer engagement-induced value co-creation or co-destruction experiences. The factors and resulting propositions are identified through data analysis. Data coding and analysis are facilitated by using MAXQDA 12. Findings Co-creation through positively valenced engagement behaviors may occur when customers are delighted, feel valued, experience reciprocity, receive organizational incentives, are solicited for feedback, can count on service recovery efforts and interact with helpful, empathetic, polite and responsive employees. Co-destruction through negatively valenced engagement behaviors emerges from rude employee behaviors, indifference, confrontation with company representatives, technological failure, the lack of complaint outlets and customers’ desire for revenge. Practical implications Selecting and training employees to be helpful, polite, responsive and empathetic toward online visitors can trigger co-creation. Communication between firms and customers should boost customer approval and delight. Organizations can offer incentives, reliable service delivery and a recovery design to stimulate visitor participation. Soliciting feedback requires sound technological support and direct communication links with visitors. Originality/value This study presents the conditions and framework contributing to the duality of customer engagement-induced co-creation and co-destruction values in online channels from the customer, organizational, employee, service design and technological perspectives. It also addresses how value is co-created or co-destructed through examples.
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Umar, Muhammad, Mark Wilson, and Jeff Heyl. "The structure of knowledge management in inter-organisational exchanges for resilient supply chains." Journal of Knowledge Management 25, no. 4 (February 1, 2021): 826–46. http://dx.doi.org/10.1108/jkm-06-2020-0488.
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Purpose This study aims to build on the extant literature of knowledge management (KM) capabilities, notably infrastructure and processes, and examine how these capabilities influence the resilience of supply chains that experience regular natural disasters. Design/methodology/approach A multiple case study approach has been adopted to investigate the role of KM within foods supply chains of two different South Asian regions. This context was selected as these regions are prone to regular natural disruptions and these food supply chains also play a crucial role in the relief process. Findings The data shows that supply chain resilience can be enhanced when supply chain members collaborate to generate, share and use knowledge. These KM processes are greatly facilitated by KM infrastructure capabilities. IT advancements, a cohesive collaborative culture and the presence of strong central hubs firms in the network facilitate knowledge generation, knowledge sharing and knowledge utilisation, thus building supply chain resilience. Given the abductive nature of this research, these findings form the most likely associations, but with a degree of uncertainty. Hence, the authors provide propositions for further detailed research in this important area. Originality/value This study is one of the few, as far as the authors can tell, that seeks to examine the influence of KM on the resilience of supply chains. Further, uncovering the sub-structure of KM in this context adds to this emerging body of literature.
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Almeida, Fernando. "Concept and Application of Entrepreneurship Business Canvas Abstract." International Journal of E-Entrepreneurship and Innovation 7, no. 2 (July 2017): 23–43. http://dx.doi.org/10.4018/ijeei.2017070102.
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The executive summary is a fundamental element of a business plan, being essential to present it in a concise, practical and objective manner. This article presents an innovative approach of building an executive summary that facilitates its creation and maintenance process. For this purpose, a canvas model framework consisting of five building blocks is proposed, respectively: product presentation, value proposition, marketing analysis, strategic positioning, and financial analysis. This framework was adopted and validated in the context of an entrepreneurship classroom. The findings indicate that three benefits stand out, namely the offer of a more focus tool, clear and concise and fast to build. The perception of these benefits is greater for students with previous experience as entrepreneurs, being independent to the origin course of students and their professional experience.
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Griffin-EL, Eliada Wosu. "Network diversity structure, closeness and innovation of South African micro-entrepreneurs." South African Journal of Economic and Management Sciences 17, no. 3 (May 29, 2014): 349–62. http://dx.doi.org/10.4102/sajems.v17i3.415.
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This study qualitatively explores the embeddedness of the innovation process of South African microbusinesses by investigating how small local entrepreneurs in the Greater Johannesburg area utilise their social networks to source entrepreneurial value. A comparative grounded theory analysis enabled the original conceptualisation of Network Diversity Structure and formulates the central proposition that the network dimensions of diversity and closeness enable the innovation process among manufacturing microbusinesses more so than in service microbusinesses. Furthermore, the study proposes that both a structural and relational/experiential dimension of closeness, enables micro-entrepreneurs to create meaning and knowledge collaboratively with other entrepreneurs and actors. This socially facilitated process of exchanging ideas, information, and resources is central to the innovation process of firms traditionally limited by both their size and historical social institutions.
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Brlečić Valčić, Sonja. "Utilisation of ANFIS in analysing impact of cost structure on Croatian maritime companies development." Pomorstvo 35, no. 1 (June 30, 2021): 179–85. http://dx.doi.org/10.31217/p.35.1.19.
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The modern approach to growth analysis and development of enterprises includes the analysis of defined business models progressively. One of the essential factors of any business model is the cost structure, mostly intended to analyse and define better the processes of transferring value to the customer, maintain customer relationship and generate revenue. An analysis of the costs incurred in these processes should facilitate the effective definition of key resources, key activities and key partnerships. Modern theory distinguishes two types of business models from a cost perspective: a cost-driven model and a value-driven model. The cost-driven model is focused on minimizing costs wherever possible and such an approach has the propensity to create and maintain the lowest possible cost structure using low-cost value propositions. The value-driven model is focused on value creation and superior value propositions. The aim of this research, by using Adaptive Neuro-Fuzzy Inference System (ANFIS) approach, is to create models for analysing the impact of cost structure on sustainable development and business survival with respect to selected financial indicators. Based on clustering methods, model creation is preceded by a search of the link between the business performance indicators and parameters that increase or decrease a particular cost component. The sample for creation of the model is based on financial data of five maritime Croatian companies obtained through four business years. Thus, by analysis of the companies’ business operations based on such created models it is possible to define the limits, namely the degrees of increase or decrease of a particular type of cost at which companies achieve sound business growth and development. Consequently, the management of a company is enabled to form effective business strategies. Such strategies in modern context imply innovation in business, new technological processes, efficient stock management, and improved relationships with customers and suppliers.
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Filippi, Massimo, Romano Danesi, Tobias Derfuss, Martin Duddy, Paolo Gallo, Ralf Gold, Eva Kubala Havrdová, et al. "Early and unrestricted access to high-efficacy disease-modifying therapies: a consensus to optimize benefits for people living with multiple sclerosis." Journal of Neurology 269, no. 3 (October 9, 2021): 1670–77. http://dx.doi.org/10.1007/s00415-021-10836-8.
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AbstractEarly intervention with high-efficacy disease-modifying therapy (HE DMT) may be the best strategy to delay irreversible neurological damage and progression of multiple sclerosis (MS). In European healthcare systems, however, patient access to HE DMTs in MS is often restricted to later stages of the disease due to restrictions in reimbursement despite broader regulatory labels. Although not every patient should be treated with HE DMTs at the initial stages of the disease, early and unrestricted access to HE DMTs with a positive benefit–risk profile and a reasonable value proposition will provide the freedom of choice for an appropriate treatment based on a shared decision between expert physicians and patients. This will further optimize outcomes and facilitate efficient resource allocation and sustainability in healthcare systems and society.
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Davey, Janet, and Christian Grönroos. "Health service literacy: complementary actor roles for transformative value co-creation." Journal of Services Marketing 33, no. 6 (December 3, 2019): 687–701. http://dx.doi.org/10.1108/jsm-09-2018-0272.
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Purpose Although health-care features prominently in transformative service research, there is little to guide service providers on how to improve well-being and social change transformations. This paper aims to explore actor-level interactions in transformative services, proposing that actors’ complementary health service literacy roles are fundamental to resource integration and joint value creation. Design/methodology/approach In-depth interviews with 46 primary health-care patients and 11 health-care service providers (HSPs) were conducted focusing on their subjective experiences of health literacy. An iterative hermeneutic approach was used to analyse the textual data linking it with existing theory. Findings Data analysis identified patients’ and HSPs’ health service literacy roles and corresponding role readiness dimensions. Four propositions are developed describing how these roles influence resource integration processes. Complementary service literacy roles enhance resource integration with outcomes of respect, trust, empowerment and loyalty. Competing service literacy roles lead to outcomes of discredit, frustration, resistance and exit through unsuccessful resource integration. Originality/value Health service literacy roles – linked to actor agency, institutional norms and service processes – provide a nuanced approach to understanding the tensions between patient empowerment trends and service professionals’ desire for recognition of their expertise over patient care. Specifically, the authors extend Frow et al.’s (2016) list of co-creation practices with practices that complement actors’ service literacy and role readiness. Based on a service perspective, the authors encourage transformative service researchers, service professionals and health service system designers, to recognize complementary health service literacy roles as an opportunity to support patients’ resources and facilitate value co-creation.