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1

Bahde, Wanda Johnston. "User Satisfaction." Community & Junior College Libraries 9, no. 1 (January 2000): 57–66. http://dx.doi.org/10.1300/j107v09n01_06.

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Amoako-Gyampah, Kwasi, and Kathy B. White. "User involvement and user satisfaction." Information & Management 25, no. 1 (July 1993): 1–10. http://dx.doi.org/10.1016/0378-7206(93)90021-k.

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Otto, James R., Mohammad K. Najdawi, and Karen M. Caron. "Web-User Satisfaction." Journal of Organizational and End User Computing 12, no. 4 (October 2000): 3–10. http://dx.doi.org/10.4018/joeuc.2000100101.

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Mathieson, Kieran. "Measuring User Satisfaction." Interfaces 16, no. 6 (December 1986): 73–76. http://dx.doi.org/10.1287/inte.16.6.73.

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Escalera Pérez, P., P. García Muñoz, S. Martín Arroyo, and C. Medina Achirica. "CMA user satisfaction." Cirugía Andaluza 34, no. 2 (June 27, 2023): 169–75. http://dx.doi.org/10.37351/2023342.12.

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6

Kumar, Shiv. "Relationship of OPAC users' satisfaction with their demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC." Electronic Library 32, no. 1 (January 28, 2014): 106–23. http://dx.doi.org/10.1108/el-01-2012-0002.

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Purpose – The main aim of this paper is to identify whether user demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC (online public access catalog) have an impact on their satisfaction in the context of users in an Indian university setting. Design/methodology/approach – The survey method was utilized and a questionnaire was designed to collect data. The study is based on a sample of the 384 questionnaires from the three universities located in the Union Territory of Chandigarh and Punjab State. To analyze the data collected, SPSS package (version 14.0) was used, and also to produce requisite cross-tabulations. Chi-square testing was performed to determine the association of user satisfaction with the variables covered in the study. Findings – The findings highlighted that overall there was a low degree of satisfaction among the users. With the exception of academic majors, in general, there were no significant differences between satisfaction and user demographic characteristics. Overall satisfaction was significantly higher for those who were possessed with adequate knowledge on OPAC, and had received staff assistance, as well as necessary education on OPAC. The study showed that satisfaction with ease of usage of OPAC was higher. It was also found that users were well-equipped with computers and had attained skills while frequently searching the web, however, it was also revealed that mere possession of computer skills was not sufficient for efficient use of OPAC, resulting in the attainment of a high level of satisfaction. Originality/value – The paper brings out the fact of how user demographic characteristics, computer skills, user education, user assistance, and user-friendly OPAC, influence user satisfaction in a university educational set up. The findings will be beneficial for increasing user satisfaction levels in order to retain existing OPAC users because OPAC will continue to be a necessary tool for accessing quality academic information available in both print and electronic format.
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Ramadhan, Wika Aditya, Setiyowati Setiyowati, and Bebas Widada. "Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method." Jurnal Teknologi Informasi dan Komunikasi (TIKomSiN) 9, no. 2 (November 1, 2021): 25. http://dx.doi.org/10.30646/tikomsin.v9i2.578.

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Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.
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Sutrisno, Andrias Eko Adi, and Atik Wahyuni. "Pedestrian User Satisfaction Analysis." SPIRIT OF SOCIETY JOURNAL 4, no. 2 (March 31, 2021): 126–36. http://dx.doi.org/10.29138/scj.v4i2.1377.

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the role played by pedestrian is noticeably becoming more important as part of transportation infrastructure. The number of pedestrian user increases especially in the big cities’ business district. Therefore, this study was constructed to study the pedestrian users’ satisfaction to the side walk facility. The study was conducted in the city of Surabaya, the Indonesian second biggest city. The study aimed the pedestrian users in some of the busiest districts in central of Surabaya. On the other hand, there have been many policies made by the Surabaya government to improve the pedestrian performance especially the side walk facility, such as making the pedestrian to be more colorful and attractive. The study used qualitative method and Importance Performance Analysis (IPA). There are twenty variables used as addressed objects to measure pedestrian users’ satisfaction level, which are civil service police, greening, parking space, bus stop, parking meter, intercept area, main hole, public sitting, bollard, pedestrian floor motif, disability facility, hand wash facility, portable toilet, direction map, street vendors, drinking water facility, pedestrian decoration and trash bin. The result shows that there are only two variables preforms above their importance level. The average of importance level is 4,021 while the average of performance level is 3,743. There is -0,278 gaps which indicates that the pedestrian performance is under the pedestrian users expectation. Moreover, based on the IPA, there is no one of the variables place in the first quadrant (high leverage, attributes to improve), while there are seven variables place in the second quadrant (attributes to maintain). There are eight variables performing as in the third quadrant (low priority) and lastly there are five variables perform as in the fourth quadrant (low leverage, attributes to de-emphasize).
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Jones, Mary C., and Robert C. Beatty. "User Satisfaction with EDI." Information Resources Management Journal 14, no. 2 (April 2001): 17–26. http://dx.doi.org/10.4018/irmj.2001040102.

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Lee, P. Y., and R. E. Holliman. "Microbiology user satisfaction survey." Journal of Clinical Pathology 49, no. 7 (July 1, 1996): 615. http://dx.doi.org/10.1136/jcp.49.7.615-a.

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Bénard, Roch, and Ahmet Şatir. "USER SATISFACTION WITH EISs." Information Systems Management 10, no. 4 (January 1993): 21–29. http://dx.doi.org/10.1080/10580539308906953.

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Becevic, Mirna, Suzanne Boren, Rachel Mutrux, Zalak Shah, and Sruti Banerjee. "User Satisfaction With Telehealth." Health Care Manager 34, no. 4 (2015): 337–49. http://dx.doi.org/10.1097/hcm.0000000000000081.

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Chen, Kuan-Ta, Chun-Ying Huang, Polly Huang, and Chin-Laung Lei. "Quantifying Skype user satisfaction." ACM SIGCOMM Computer Communication Review 36, no. 4 (August 11, 2006): 399–410. http://dx.doi.org/10.1145/1151659.1159959.

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Aulia, Hasna Khansa, Eka Murtiasri, and Budhi Adhiani Christina. "ABC APPLICATION USER SATISFACTION ANALYSIS WITH APPROACH END USER COMPUTING SATISFACTION (EUCS)." Applied Accounting and Management Review (AAMAR) 1, no. 1 (May 1, 2022): 48. http://dx.doi.org/10.32497/aamar.v1i1.3903.

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<p>This study aims to examine the effect of ABC application user satisfaction levels using the End User Computing Satisfaction method. The independent variables in this study are content, accuracy, format, ease of use, timeliness, while the dependent variable is user satisfaction. This research is a quantitative study using primary data and secondary data. The population in this study were all ABC application user with sample amounted to 100 respondents. Collecting data through the distribution of online questionnaires with a google form. The method of analysis used in testing the hypothesis is multiple linear regression analysis. The results showed that the variables of content, accuracy, format, ease of use, timeliness partially had a significant positive effect on user satisfaction of the ABC application, and simultaneously variable content.</p>
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Aritonang, Sudarsono, Dedy Agung Prabowo, and Cepi Ramdani. "USER SATISFACTION ANALYSIS OF DANA APPLICATION USING END USER COMPUTING SATISFACTION METHOD." Jurnal Sistem Informasi dan Ilmu Komputer Prima(JUSIKOM PRIMA) 7, no. 1 (August 10, 2023): 74–87. http://dx.doi.org/10.34012/jurnalsisteminformasidanilmukomputer.v7i1.3947.

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The XYZ e-wallet application provides convenience in non-cash transactions with various features. Even though it allows for comfort in commerce, there are deficiencies in the XYZ e-wallet application that make users feel uncomfortable and dissatisfied. Weaknesses in the XYZ e-wallet application, namely there are problems updating the XYZ e-wallet to Premium, it is difficult to make payments to merchants who work with the XYZ e-wallet application, and there are problems with e-wallet application services on the service menu reporting problems response the customer service of the XYZ e-wallet application is old and ineffective. The results of the pre-research questionnaire on 59 answers found that 54.2% of respondents needed help making transactions. As many as 61% of users are dissatisfied with the services provided by the XYZ e-wallet application. This research analyzed user satisfaction with the XYZ e-wallet application using the EUCS method. This method measures five variables: Content, Accuracy, Format, Ease of Use, and Timelines. Each variable is measured with four questions. The results showed that the variables Content, Format, and Ease of Use were satisfied with Very Satisfied criteria, while the Accuracy and Timeliness variables had Satisfied criteria. The smallest calculated value is in the Accuracy and Timeliness variables which discuss the accuracy of errors when making transfers, upgrading the XYZ e-wallet account to Premium, and timeliness in handling problem reports. This research analyzed user satisfaction with the XYZ e-wallet application using the EUCS method. This method measures five variables: Content, Accuracy, Format, Ease of Use, and Timelines. Each variable is measured with four questions. The results showed that the variables Content, Format, and Ease of Use were satisfied with Very Satisfied criteria, while the Accuracy and Timeliness variables had Satisfied criteria. The smallest calculated value is in the Accuracy and Timeliness variables which discuss the accuracy of errors when making transfers, upgrading the XYZ e-wallet account to Premium, and timeliness in handling problem reports. This research analyzed user satisfaction with the XYZ e-wallet application using the EUCS method. This method measures five variables: Content, Accuracy, Format, Ease of Use, and Timelines. Each variable is measured with four questions. The results showed that the variables Content, Format, and Ease of Use were satisfied with Very Satisfied criteria, while the Accuracy and Timeliness variables had Satisfied criteria. The smallest calculated value is in the Accuracy and Timeliness variables which discuss the accuracy of errors when making transfers, upgrading the XYZ e-wallet account to Premium, and timeliness in handling problem reports. Each variable is measured with four questions. The results showed that the variables Content, Format, and Ease of Use were satisfied with Very Satisfied criteria, while the Accuracy and Timeliness variables had Satisfied criteria. The smallest calculated value is in the Accuracy and Timeliness variables which discuss the accuracy of errors when making transfers, upgrading the XYZ e-wallet account to Premium, and timeliness in handling problem reports. Each variable is measured with four questions. The results showed that the variables Content, Format, and Ease of Use were satisfied with Very Satisfied criteria, while the Accuracy and Timeliness variables had Satisfied criteria. The smallest calculated value is in the Accuracy and Timeliness variables which discuss the accuracy of errors when making transfers, upgrading the XYZ e-wallet account to Premium, and timeliness in handling problem reports
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Dienislami, Aura Wihati, and Aviarini Indrati. "USER SATISFACTION ANALYSIS OF GOJEK APPLICATION USING END-USER COMPUTING SATISFACTION (EUCS)." International Journal Science and Technology 2, no. 2 (July 30, 2023): 76–79. http://dx.doi.org/10.56127/ijst.v2i2.875.

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At the first time, Gojek application is the online transportation services, but now it has various services. Online transportation services in the Gojek application are GoRide and GoCar. Analysis of application performance can be done to determine the user satisfaction. The aim of this research is to analyze the Gojek application user of satisfaction, especially GoRide and GoCar online transportation services. This research consists of 3 steps. The steps are making research model and adopting questionnaire, validity and realibility test and data analysis. Evaluation is done using 5 dimensions of End User Computing Satisfaction (EUCS). It consists of content, accuracy, format, easy of use and timeliness. In addition, the demographic factors of the respondents were also added, namely gender, age and occupation. There are 100 respondents in this research. The result of this research are the user satisfaction of Gojek application, especially GoRide and GoCar, can be categorized as very satisfied. The dimensions of EUCS and demographic factors have positive affect to user satisfaction. Gojek application can develop by increasing the accuracy of information and timeliness.
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Hasanah, Annisa Uswatun, Bayu Waspodo, and Elsy Rahajeng. "Analysis of MyPertamina Application User Satisfaction Using End User Computing Satisfaction Method." Journal of Software Engineering Ampera 4, no. 1 (February 28, 2023): 13–34. http://dx.doi.org/10.51519/journalsea.v4i1.375.

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The MyPertamina application is an application that functions as a cashless payment system, where this application can make it easier for users to make BBM payments. This study aims to determine the level of user satisfaction and the factors that influence their satisfaction with the MyPertamina application using the End User Computing Satisfaction (EUCS) approach. Since 2017 this application has been running, until now it is known that the number of existing MyPertamina users is still relatively low and far from the maximum potential of the vehicle population in Indonesia. Where MyPertamina users currently are approximately 5 million users, while the number of vehicles in Indonesia itself is currently 144 million units of vehicles. This causes the target user has not been achieved in accordance with what is expected by PT. Pertamina. It can be concluded that of the 5 hypotheses tested, 1 of them was rejected. So the factors that canaffect MyPertamina user satisfaction in terms of Content, Accuracy, Ease of Use, and Timeliness. Meanwhile, the format variable has no effect on MyPertamina user satisfaction.
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Saputra, Refki, M. Amaruna Sahona, and Terttiaavin's M.Com. "Student Satisfaction Assessment Study of E-Learning Users: User Satisfaction with IT (USIT)." Scientechno: Journal of Science and Technology 2, no. 3 (December 31, 2023): 212–22. http://dx.doi.org/10.55849/scientechno.v2i3.200.

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E-Learning has changed the traditional learning paradigm that is limited to a certain physical space and time. Through eLearning, students can access various educational contents, such as learning modules, learning videos, interactive exercises, and discussion forums, which can be accessed anytime and anywhere by using electronic devices such as computers, laptops, or smartphones.User Satisfaction with IT (USIT) was developed by DeLone and McLean in the context of Information Systems Evaluation in 1992. DeLone and McLean proposed a framework for measuring the success of information systems based on several dimensions including user satisfaction. This USIT framework has undergone development and modification from time to time by researchers and practitioners in the field of Information Systems Evaluation. This study aims to determine the level of satisfaction on the online simulation using the USIT model which is serious in user satisfaction which consists of variables in USIT.This study shows the level of satisfaction of students as e-learning users. It can be concluded that the majority of students are satisfied with their experience using the e-learning platform. This can be seen from the level of positive responses to questions relating to user satisfaction.
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Lawrence, Michael, and Graham Low. "Exploring Individual User Satisfaction within User-Led Development." MIS Quarterly 17, no. 2 (June 1993): 195. http://dx.doi.org/10.2307/249801.

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Kim, Changki, Kunsoo Suh, and Jinjoo Lee. "Utilization and User Satisfaction in End-User Computing." Information Resources Management Journal 11, no. 4 (October 1998): 11–24. http://dx.doi.org/10.4018/irmj.1998100102.

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Igbaria, Magid, and Sidney A. Nachman. "Correlates of user satisfaction with end user computing." Information & Management 19, no. 2 (September 1990): 73–82. http://dx.doi.org/10.1016/0378-7206(90)90017-c.

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Nguyen, Tien T., F. Maxwell Harper, Loren Terveen, and Joseph A. Konstan. "User Personality and User Satisfaction with Recommender Systems." Information Systems Frontiers 20, no. 6 (September 3, 2017): 1173–89. http://dx.doi.org/10.1007/s10796-017-9782-y.

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Hidayah, Nur Aeni, Elvi Fetrina, and Alvali Zaqi Taufan. "Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method." Applied Information System and Management (AISM) 3, no. 2 (October 31, 2020): 119–23. http://dx.doi.org/10.15408/aism.v3i2.14516.

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As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data. This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.
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Jung Ju-Won and 조소연. "User Satisfaction Factors Influencing Uses the Internet Primary Bank." Journal of Consumption Culture 21, no. 2 (June 2018): 203–28. http://dx.doi.org/10.17053/jcc.2018.21.2.009.

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Bradley, Joseph, and C. Christopher Lee. "ERP Training and User Satisfaction." International Journal of Enterprise Information Systems 3, no. 4 (October 2007): 33–50. http://dx.doi.org/10.4018/jeis.2007100103.

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Layman, Chrisanty Victoria. "PREDICTORS OF HALODOC’S USER SATISFACTION." Jurnal Muara Ilmu Ekonomi dan Bisnis 5, no. 2 (September 17, 2021): 348. http://dx.doi.org/10.24912/jmieb.v5i2.12845.

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Sejak pandemi Covid19, industri kesehatan digital telah bertumbuh pesat di seluruh dunia, ditandai dengan keterlibatan konsumen yang lebih besar dalam kesehatan, disertai kenaikan minat yang lebih tinggi akan layanan kesehatan virtual jarak jauh yang sering terlihat dalam bentuk aplikasi smartphone/ mHeatlh. Namun, Indonesia masih menghadapi beberapa kendala mengenai implementasi kesehatan digital. Untuk mendorong penggunaan aplikasi mHealth, promosi teknologi informasi dan komunikasi harus dikedepankan. Namun, praktik saat ini menunjukkan bahwa masih ada aspek yang menghambat efektivitas dan efisiensi layanan kesehatan aplikasi smartphone. Oleh karena itu, tantangan penting yang hadir dalam pengguna mHealth akan menjadi fokus dalam penelitian ini. Penelitian ini berupaya menyelidiki prediktor kepuasan pengguna Halodoc, salah satu aplikasi kesehatan seluler terbesar dan tersukses di Indonesia. Data yang digunakan dalam penelitian ini adalah skor kegunaan yang dirasakan (PU), kemudahan penggunaan (EU), harga yang dirasakan (PP), antarmuka pengguna grafis (GU), ketergantungan penggunaan (RU), dan kepuasan (SA). Sampel diambil secara pengambilan sampel acak kenyamanan. Responden studi ini melibatkan 100 pengguna Halodoc mulai dari pemula hingga pengguna lama. Data kemudian dianalisis dengan uji-T sampel independen dan analisis varians (ANOVA). Hasil penelitian mempertegas kemudahan penggunaan bagi pengguna yang secara signifikan terkait dengan desain tombol, penggunaan warna, dan informasi obat paling. Selain itu, keandalan pada informasi dokter, yang memungkinkan layanan kesehatan pribadi secara signifikan terkait dengan kepuasan pengguna. Selain itu, ada beberapa fitur profil yang menyarankan tingkat pendidikan mempengaruhi tingkat penerimaan terhadap penggunaan dan kepuasan mHealth. Penelitian di masa depan disarankan untuk melibatkan sampel pengguna dalam jumlah yang lebih besar dan melakukan penelitian selama periode jangka panjang untuk mengukur kepuasan pengguna mHealth dari waktu ke waktu. Since the COVID19 pandemic, the digital health industry has been accelerated worldwide, with greater consumers engagement in healthcare, and higher interest of remote virtual care found through smartphones application/ mHealth. However, Indonesia still faces several obstacles regarding the implementation of digital health. To encourage the use of the mhealth app, the promotion of information and communication technology must be at the forefront. However, current practice shows that they are still aspects hampering the effectiveness and efficiency of mobile health care. Therefore, crucial challenges present in the user of mHealth would be the focus of this study. This study seeks to investigate the predictors of Halodoc, one of the largest and successful mobile health application’s user satisfaction. The data used in this study are scores of Perceived Usefulness (PU), Ease of Use (EU), Perceived Price (PP), Graphical User Interface (GU), Reliance of Use (RU), and Satisfaction (SA). Samples are taken using random convenienvce sampling. The respondent of this study is 100 Halodoc users starting from beginners to long time users. Data was then analyzed by the Independent Sample T-Test and Analysis of Variance (ANOVA). The study results reemphasize ease of use for users that is significantly associated with the design of buttons, use of colors, and drug information the most. In addition, reliability on doctor information, and enabling personal health care to be significantly associated with user satisfaction. In addition, there are several profile features that suggest, the level of education affects the level of acceptance to mhealth use and satisfaction. Future research is suggested to include a larger sample of users and over a period to better measure the long-term predictor of mHealth user satisfaction over time.
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Craig, John, Clive Russell, Victor Patterson, and Richard Wootton. "User satisfaction with realtime teleneurology." Journal of Telemedicine and Telecare 5, no. 4 (December 1999): 237–41. http://dx.doi.org/10.1258/1357633991933774.

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Riggs, Leland S., and Robert M. Schenk. "Arbitration: Survey on User Satisfaction." Journal of Performance of Constructed Facilities 4, no. 2 (May 1990): 88–99. http://dx.doi.org/10.1061/(asce)0887-3828(1990)4:2(88).

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Etezadi-Amoli, Jamshid, and Ali F. Farhoomand. "On End-User Computing Satisfaction." MIS Quarterly 15, no. 1 (March 1991): 1. http://dx.doi.org/10.2307/249428.

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Harris, Janet, Martin Westerby, Tony Hill, Tilly Sellers, and Anne Hutchinson. "User satisfaction: Measurement and interpretation." Journal of Family Planning and Reproductive Health Care 27, no. 1 (January 1, 2001): 41–45. http://dx.doi.org/10.1783/147118901101194886.

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Dehours, Emilie, Baptiste Vallé, Vincent Bounes, Claire Girardi, Julien Tabarly, François Concina, Michel Pujos, and Jean Louis Ducassé. "User satisfaction with maritime telemedicine." Journal of Telemedicine and Telecare 18, no. 4 (May 17, 2012): 189–92. http://dx.doi.org/10.1258/jtt.2012.110910.

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We assessed the satisfaction of onboard caregivers with the maritime telehealth service provided by the Centre de Consultations Médicales Maritimes (CCMM). We conducted a survey of captains and caregivers by email. Of the 385 surveys sent out, 165 (43%) were completed. Eighty four percent of responders ( n = 110) thought that waiting time was satisfactory or very satisfactory, and 97% ( n = 128) were satisfied or very satisfied with their relationship with the remote physician. Thirty eight per cent of participants ( n = 50) considered that the physician understood the medical problem very well; understanding was good in 58% of cases ( n = 76) and bad in only 4% of cases ( n = 5). Sixty two per cent of participants ( n = 83) sent pictures before consultation. The respondents were also satisfied with the telephone advice overall, the competence of the physicians providing the advice, the length of time spent waiting, the verbal prescription and the medical advice given. Onboard caregivers were generally well satisfied with the maritime teleconsultations and the advice provided by the CCMM physicians.
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Trianisfi, Dista, Nurfaizah Nurfaizah, and Eka Tripustikasari. "User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method." PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic 9, no. 1 (March 24, 2021): 45–62. http://dx.doi.org/10.33558/piksel.v9i1.2493.

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Libraries are organizations with the activities of collecting, processing, disseminating, preserving, and presenting information that in which the Online Public Access Catalog (OPAC) have been widely adopted. However, the analysis of OPAC satisfaction is still rare. This study discusses the analysis of user satisfaction of OPAC. This study aims to determine the effect of content dimensions, accuracy, format, ease of use, and timeliness using the End User Computing Satisfaction (EUCS) method, a method for measuring the level of user satisfaction of a system. SPSS software was used to analyze user satisfaction. Sig. value of the content variable is greater than 0.1 (0.667), hence the hypothesis zero (H0) is accepted. It means that the content variable has no effect on user satisfaction. Sig. value for the accuracy variable is less than 0.1 (0.009), hence the H0 is rejected. Therefore, the accuracy variable has an effect on user satisfaction. Sig. value of the format variable is less than 0.1 (0.054), hence H0 was rejected, implying that the format variable has an effect on user satisfaction. Sig. value of the ease of use variable is greater than 0.1 (0.700), hence H0 is accepted, meaning that the ease of use variable has no effect on user satisfaction. Sig. value of the timeliness variable was 0.120 (> 0.1), hence H0 is accepted. Therefore, the timeliness variable has no effect on user satisfaction.
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Mohd Noor, Harifah, and Na’asah Nasrudin. "User Perception of Public Transport in Kota Kinabalu." Journal of ASIAN Behavioural Studies 3, no. 9 (July 20, 2018): 169. http://dx.doi.org/10.21834/jabs.v5i19.101.

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This paper identifies components of satisfaction of public bus service in Kota Kinabalu City, Malaysia. Factor analysis is used to analyse a total of 24 parameters satisfactions of public buses. This study succeeded in developing three dimensions of public bus service attributes a satisfaction namely comfort, accessibility and safety and found that there is a slight difference in satisfaction between the minibus and bus transit, but users agreed that overcrowded and felt unsafe during the night were among the most significant attributes that affect their satisfaction. Transportation authorities can use these findings as a guide to enhance the quality of life of public transport users in the future. Keywords : Public transportation; city bus; factor analysis; customer satisfaction. eISSN 2514-7528 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.
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Tahir, Umair, and Arif Mushtaq. "Measuring User Satisfaction through Website Evaluation Framework." International Journal of Knowledge Engineering-IACSIT 1, no. 2 (2015): 125–28. http://dx.doi.org/10.7763/ijke.2015.v1.21.

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Latief, Yanuar. "THE INFLUENCE OF SOFTWARE QUALITY HUMAN RESOURCES INFORMATION SYSTEM AND USER PARTICIPATION TOWARD USER SATISFACTION AS SYSTEM USER." Business and Entrepreneurial Review 11, no. 2 (July 9, 2017): 139. http://dx.doi.org/10.25105/ber.v11i2.1933.

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The research on the influence of the quality of software human resources information systems and user participation on user satisfaction in the Bureau of Human Resources Trisakti University. <br />The research purposes (1) Identify the effect of the quality of software human resources information system for user satisfaction as users of the system, (2) Identify the effect of user participation on user satisfaction as users of the system (3) identification of the influence of the quality of software human resource information systems and participation user together to user satisfaction as users of the system. <br />This research is descriptive and correlational research is to describe the characteristics of respondents and aims to determine the relationship between two or more variables. <br />The research was conducted at the Bureau of Human Resources University of Trisakti by respondents as many as 32 people and using correlational and regression analyzes. <br />The study found that the quality of the software (Xl) and user participation (X2) either individually or group have a strong influence and positive impact on user satisfaction (1J as the user s system. <br />From this study several conclusions can be drawn as follows: (1) there is a strong and positive relationship between software quality variables (Xl) to the satisfaction of the user m with r values of 0.584, (2) there is a strong and positive relationship between the variables user participation (X2) with user satisfaction (Y) with r value of 0.721 (3) The regression model obtained is Y = -2.125 + 0.304 software quality (Xl) + 0.397 user participation (X2), (4) regression models can state that the variable quality of the software and user participation is jointly affect user satisfaction as users of the system. It is shown from ANOVA test results were obtained Fcount of 22.642 with a significance level of F = 0.000 which is much smaller than 0.05, (5) The coefficient of determination (R Square) of 0.610 implies that, 61.0% user satisfaction can be explained by a variety of software quality and variety of user participation, while the rest is explained by other factors.
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Mohanty, Pankaj Kumar, S. F. Chandra Sekhar, and P. Shahaida. "Determinants of ERP Adoption, User Satisfaction, and User Engagement." International Journal of Information System Modeling and Design 13, no. 1 (January 2022): 1–16. http://dx.doi.org/10.4018/ijismd.297044.

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Based on the theory of reasoned action (TRA) and the diffusion of innovation framework, this study examines the key determinants and outcomes of enterprise resource planning (ERP) adoption. The study specifically investigated the impact of system quality and user training on ERP adoption intention. Further, the impacts of ERP adoption intention and personal innovativeness on ERP adoption were also studied. User satisfaction with ERP and user engagement were considered as the two outcomes of ERP adoption. To achieve these objectives, an online survey was conducted and data was collected from 180 ERP users across multiple industries in India to understand their perception of such matters. Structural equation modeling using the partial least square approach was used to test the proposed hypotheses. The results of SEM analysis supported all the hypotheses under investigation. These results provide relevant evidence that may encourage organizations to understand the key determinants of successful ERP adoption and its significant impacts on user satisfaction with ERP and user engagement.
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Garrett, Sandra K., Diana B. Horn, and Barrett S. Caldwell. "Modeling User Satisfaction, Frustration, and User Goal/Website Compatibility." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 48, no. 13 (September 2004): 1508–12. http://dx.doi.org/10.1177/154193120404801308.

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Paranjape, Ketan, and Tor Guimaraes. "User support as moderator for cloud computing user satisfaction." International Journal of Cloud Computing 8, no. 2 (2019): 150. http://dx.doi.org/10.1504/ijcc.2019.10021221.

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Santosa, Paulus Insap, Kwok Kee Wei, and Hock Chuan Chan. "User involvement and user satisfaction with information-seeking activity." European Journal of Information Systems 14, no. 4 (December 2005): 361–70. http://dx.doi.org/10.1057/palgrave.ejis.3000545.

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DOI, Sayoko. "User Requirements to Enhance User Satisfaction for Service Design." Journal of Japan Society of Kansei Engineering 16, no. 2 (June 30, 2018): 73–77. http://dx.doi.org/10.5057/kansei.16.2_73.

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Kwon, Minyoung, Hilde Remøy, and Andy Van Den Dobbelsteen. "User-focused office renovation: a review into user satisfaction and the potential for improvement." Property Management 37, no. 4 (August 19, 2019): 470–89. http://dx.doi.org/10.1108/pm-04-2018-0026.

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Purpose This paper highlights the importance of user satisfaction in office renovation. A user-focussed renovation approach can enhance user satisfaction in offices and their functional quality while meeting energy performance goals. The purpose of this paper is to investigate users’ needs and the physical and psychological factors affecting user satisfaction, as input to office renovation projects. Design/methodology/approach The selected articles are collected from Scopus, ScienceDirect and Google Scholar. Searching was limited to the main key terms of office, work environment, and user satisfaction and comfort. The important factors were searched through empirical-based international literature mainly. Based hereupon, a guide will be developed for the analysis and evaluation of user satisfaction in office renovations. Findings From a comprehensive overview, the findings present ten main factors to increase user satisfaction in office renovation. These are associated with physical and psychological satisfaction and comfort. In addition, the influential factors were categorised into three levels based on needs theories to organise the hierarchy of priorities. Practical implications This research adds to the body of knowledge about which factors are important for user satisfaction, based on what previous research has found in that field. This is important to improve the sustainability in use. Originality/value User satisfaction is often studied through separate aspects: health and indoor climate vs functionality and productivity. This paper examines overall user satisfaction of workplaces by integrating the perspectives of physical and psychological conditions, and by providing insight into the priority of satisfaction factors.
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Naufal, M. Farid, Rio Guntur Utomo, and Kusuma Adi Achmad. "User Satisfaction Analysis of E-Samsat SUMUT Application Using End User Computing Satisfaction (EUCS) Approach." Jurnal Sisfokom (Sistem Informasi dan Komputer) 12, no. 1 (March 27, 2023): 117–23. http://dx.doi.org/10.32736/sisfokom.v12i1.1586.

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Technological developments have continued to develop until now and the community has even made it a necessity, one of which is the motorized vehicle tax payment processing service, where payments can be made via e-banking or a predetermined Bank ATM. Because of this, users believe that there is little to no difference between traditional Samsat and E-Samsat, the user returns to the Samsat Office to obtain validation of vehicle registration certificates (STNK). User satisfaction is formulating user satisfaction and comparing expectations and reality as follows: if expectations reality then very satisfied, if expectations = reality then satisfied and If expectations reality then not satisfied. The purpose of this study is to find out what factors influence user satisfaction in the North Sumatra E-Samsat application and recommendations to application developers so that user satisfaction does not decrease. This study uses quantitative methodology. Quantitative is a research method in which data collection techniques are carried out through surveys and questionnaire instruments and data analysis is carried out statistically. This study will use the End User Computing Satisfaction method, the EUCS method was chosen because it has 5 variables of content, accuracy, format, ease of use, and timeliness to measure factors that influence user satisfaction from information systems. The results of the discussion from this study using the EUCS method each variable get a score of 4 (satisfied) out of 5 total scores. But it's not perfect yet, so some improvements are needed to further increase user satisfaction.
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Indrawan, Gede, I. Wayan Dodi Putra Artawan, I. Nyoman Saputra, I. Komang Deny Supanji, and I. Made Agus Oka Gunawan. "Analysis of Undiksha E-Learning User Satisfaction Using the End-User Computing Satisfaction (EUCS) Method." CESS (Journal of Computer Engineering, System and Science) 8, no. 2 (July 21, 2023): 529. http://dx.doi.org/10.24114/cess.v8i2.48161.

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Penelitian ini bertujuan untuk mengoptimalkan sistem E-Learning Universitas Pendidikan Ganesha (Undiksha) dengan meminimalisir dampak negatif yang terkait, seperti mata lelah, kurangnya interaksi sosial, dan kurangnya pemahaman terhadap materi pembelajaran. Metode End-User Computing Satisfaction (EUCS) digunakan untuk mengukur tingkat kepuasan pengguna, yaitu mahasiswa Program Studi Ilmu Komputer, Program Pascasarjana, Undiksha, terhadap sistem E-Learning yang ada. Data penelitian dikumpulkan melalui kuesioner yang diisi oleh mahasiswa dan kemudian dianalisis untuk mengidentifikasi area-area yang memerlukan perbaikan dalam sistem E-Learning. Selain itu, faktor-faktor teknis dan struktural juga dipertimbangkan dalam penelitian ini. Hasil penelitian menunjukkan evaluasi isi berada di angka 3,4175, akurasi di angka 4, bentuk di angka 4,165, ketepatan waktu di angka 3,93 dan kemudahan penggunaan adalah 3,905. Dari hasil tersebut secara keseluruhan tingkat kepuasan pengguna berada di nilai rata-rata sebesar 3,8835 yang berada pada level 3 (Setuju). Hal ini menunjukkan bahwa pengguna sistem yang disediakan oleh Universitas memenuhi kebutuhan dan memberikan pengalaman yang positif dalam pengoperasian platform tersebut. Disarankan agar Undiksha meningkatkan sistem E-Learning untuk mencapai rentang nilai yang lebih tinggi dalam evaluasi kepuasan pengguna di masa depan, sambil memberikan rekomendasi bagi peneliti selanjutnya untuk mengembangkan kuesioner dengan indikator yang lebih optimal sesuai dengan konteks penelitian.This research aimed to optimize the E-Learning system of Universitas Pendidikan Ganesha (Undiksha) by minimizing the associated negative impacts, such as eye strain, lack of social interaction, and inadequate understanding of the learning materials. The End-User Computing Satisfaction (EUCS) method was used to measure the satisfaction level of users, specifically the students of the Computer Science of Graduate Programs at Undiksha, towards the existing E-Learning system. Research data was collected through questionnaires filled out by students and then analyzed to identify areas that require improvement in the E-Learning system. Additionally, technical and structural factors were also considered in this study. The research results show that the content evaluation, accuracy, format, timeliness, and ease of use were at 3.4175, 4, 4.165, 3.93, and 3.905, respectively. From these results, the overall level of user satisfaction was at an average value of 3.8835 which was at level 3 (Agree). This indicates that the users find the system provided by the university to meet their needs and provide a positive experience in operating the platform. It is recommended that Undiksha improves the E-Learning system to achieve a higher range of values in future user satisfaction evaluations while providing recommendations for further researchers to develop a questionnaire with more optimal indicators according to the research context.
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Pingki, Pingki, and Wira Bharata. "Analysis of User Satisfaction Virtual Reality Tourism Kemenparekraf Using the End User Computing Satisfaction Method." Jurnal Teknologi Informasi dan Pendidikan 16, no. 1 (September 24, 2023): 127–38. http://dx.doi.org/10.24036/jtip.v16i1.697.

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Virtual Reality (VR) has developed on the concept of tourism where people can enjoy virtual tourist destinations called VR Tourism. The tourism industry, one of which is Indonesia, is utilizing this technology development as a marketing strategy for tourist objects, one of which is VR Tourism Kemenparekraf. Previous research on how VR affects marketing has been carried out a lot, but this research will focus on user responses to VR Tourism services which are still little done. From this, by utilizing the End User Computing Satisfaction (EUCS) method, it is used to measure the satisfaction of VR Tourism Kemenparekraf users, as well as to see whether this method is still relevant to use. Respondents were determined as many as 75 people who had used VR Tourism Kemenparekraf at least once. The data was processed using SPSS software, where the research results found that all variables contained in the EUCS method had a positive effect on user satisfaction. Users are satisfied with VR Tourism Kemenparekraf. The EUCS method is still relevant for use in testing user satisfaction in VR Tourism Ministry of Tourism and Creative Economy.
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Aziz, Maryam, Aiman Erbad, Samir B. Belhaouari, Mohamed B. Almourad, Majid Altuwairiqi, and Raian Ali. "Who uses mHealth apps? Identifying user archetypes of mHealth apps." DIGITAL HEALTH 9 (January 2023): 205520762311521. http://dx.doi.org/10.1177/20552076231152175.

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Objective This study aims to explore the user archetypes of health apps based on average usage and psychometrics. Methods The study utilized a dataset collected through a dedicated smartphone application and contained usage data, i.e. the timestamps of each app session from October 2020 to April 2021. The dataset had 129 participants for mental health apps usage and 224 participants for physical health apps usage. Average daily launches, extraversion, neuroticism, and satisfaction with life were the determinants of the mental health apps clusters, whereas average daily launches, conscientiousness, neuroticism, and satisfaction with life were for physical health apps. Results Two clusters of mental health apps users were identified using k-prototypes clustering: help-seeking and maintenance users and three clusters of physical health apps users were identified: happy conscious occasional, happy neurotic occasional, and unhappy neurotic frequent users. Conclusion The findings from this study helped to understand the users of health apps based on the frequency of usage, personality, and satisfaction with life. Further, with these findings, apps can be tailored to optimize user experience and satisfaction which may help to increase user retention. Policymakers may also benefit from these findings since understanding the populations’ needs may help to better invest in effective health technology.
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Kamil, Muhammad Asyraf Faiz. "User Experience Analysis of LinkedIn Social Media Using Usability Metric for User Experience (UMUX)." Journal of Information Engineering and Educational Technology 7, no. 2 (December 28, 2023): 78–82. http://dx.doi.org/10.26740/jieet.v7n2.p78-82.

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This article presents a user experience analysis of LinkedIn using the Usability Metric for User Experience (UMUX). The study aims to assess the usability and user satisfaction of LinkedIn, identify areas for improve-ment, and propose hypotheses for future research. The problem addressed in this research is the need to evalu-ate the user experience of LinkedIn, a popular professional networking platform. The solution offered is to uti-lize the UMUX metric as a comprehensive tool for assessing usability and user satisfaction. The objectives of the study are to measure the effectiveness, efficiency, satisfaction, and overall usability of LinkedIn, as well as to identify specific areas for improvement. Data were collected through online questionnaires from LinkedIn users. The UMUX scores were calculated, indicating a moderate level of user satisfaction and perceived usa-bility of LinkedIn. These findings suggest that LinkedIn is perceived as a useful platform for professional goals, but there is room for improvement in terms of efficiency and overall user satisfaction. Hypotheses for future research include enhancing efficiency to improve satisfaction, improving overall satisfaction for in-creased engagement and retention, and optimizing the mobile experience. The study provides valuable insights for LinkedIn to enhance user satisfaction, engagement, and usability. Further research can explore additional usability metrics and investigate the impact of implemented improvements.
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Saputra, Fauzi Adi, Mia Putri Yeza, Muhammad Farhan Fahrezy, Amata Fami, and Irma Rasita Gloria Barus. "Comparing User Experience Maxim and inDrive Applications Using the User Experience Questionnaire." ILKOMNIKA: Journal of Computer Science and Applied Informatics 6, no. 1 (April 30, 2024): 79–90. http://dx.doi.org/10.28926/ilkomnika.v6i1.614.

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Online transportation applications are vital in meeting daily mobility needs in today's world. The fierce competition between transportation apps like Maxim and Indrive demands a deep understanding of user satisfaction factors to ensure preference and loyalty. This study aims to recognize and compare elements that impact user satisfaction of the two applications. User satisfaction with both applications. Using the quantitative method of data for the User Experience Questionnaire (UEQ) was gathered via an online survey. from 89 respondents. These questionnaires are designed to measure specific aspects of the user experience. The data analysis findings indicate that Maxim achieved a superior user experience score over InDrive because it excelled in attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. These findings indicate that service availability and the quality of user interaction with the application determine user satisfaction. The conclusion of this study emphasizes the importance of understanding user preferences and providing services that meet their needs and offer a superior user experience. These results can potentially guide the development of strategies to increase user satisfaction and loyalty in the ride-hailing industry.
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Orlov, Alexandr K., Archana Saxena, Aman Mittal, Rajiv Ranjan, Bhagat Singh, and V. Sahithi Yellanki. "User Satisfaction and Technology Adoption in Smart Homes: A User Experience Test." BIO Web of Conferences 86 (2024): 01087. http://dx.doi.org/10.1051/bioconf/20248601087.

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Using a mixed-methods approach, we examine the complex link between user happiness and technology adoption in the context of smart homes. Our tests show that user happiness and adoption are highly influenced by the versions of smart home technologies, with Version A producing better user satisfaction (7.2) and adoption rates (68%) than Version B (6.8, 62%). Furthermore, consumers engaging with Features A and C reported the greatest adoption rates (80%) and satisfaction (8.1), indicating that certain features, particularly when paired, have a significant influence on user pleasure. Extended training times resulted in higher user satisfaction and adoption rates of the technology; the 6-hour training group had the greatest adoption rate (84%), and the highest satisfaction (8.3%). Furthermore, user age demographics have a substantial impact on adoption and happiness; young adults have the greatest adoption rate (70%) and contentment (7.6). These results highlight the necessity of developing smart home technologies that are appropriate for various age groups, as well as the significance of feature customization, thorough training, and user-centric design in improving user satisfaction and encouraging technology adoption. Introduction
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Ojebode, Member, and Bernard Ijesunor Akhigbe. "Users’ Satisfaction with Internet Service Performance-Based on User Log." IPTEK The Journal for Technology and Science 31, no. 3 (December 14, 2020): 279. http://dx.doi.org/10.12962/j20882033.v31i3.5236.

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Aulia, Nurul, and Bintoro Bagus Purmono. "The Influence of E-Service Quality and Service Innovation on User Loyalty in the Livin' By Mandiri Application with User Satisfaction as an Mediating Variable (Study of Livin' By Mandiri Users in Pontianak City)." JEMBA: Journal of Economics, Management, Business and Accounting 1, no. 3 (November 18, 2023): 25–43. http://dx.doi.org/10.54783/jemba.v1i3.16.

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This study aims to examine and analyze the effect of e-service quality and service innovation on user loyalty with user satisfaction as the intervening variable. The type of research used in this study is causal associative, and data collection techniques are carried out by distributing questionnaires through the Google form application. The population in this study are Livin' by Mandiri users in Pontianak. The sample used was 100 respondents through non-probability sampling technique with a purposive sampling method. The analysis technique used is Path Analysis using SPSS for windows version 26. The results show that e-service quality has a positive and significant effect on user satisfaction, service innovation has a positive and significant effect on user satisfaction, e-service quality has a positive and significant effect on user loyalty, service innovation has a positive and significant effect on user loyalty, user satisfaction has a positive and significant effect on user loyalty, user satisfaction mediates the effect of e-service quality on user loyalty, and user satisfaction mediates the effect of service innovation on user loyalty.
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